Operation Manager Jobs in Lebanon

Welcome and greet guests in a warm, professional, and courteous manner. <br>Perform check-in and check-out procedures accurately and efficiently. <br>Verify guest reservations, identification, payment details, and room preferences. <br>Provide guests with information about hotel facilities, services, restaurants, and local attractions. <br>Handle guest requests, inquiries, complaints, and special arrangements professionally. <br>Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. <br>Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food & Beverage to ensure smooth guest service. <br>Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. <br>Process cash, credit card, and other payment transactions accurately. <br>Maintain accurate guest accounts and assist with billing discrepancies. <br>Promote hotel services and suitable upgrades while maintaining a guest-focused approach. <br>Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. <br>Handle telephone calls and correspondence professionally. <br>Follow hotel standards for guest privacy, security, safety, and confidentiality. <br>Maintain a clean, organized, and professional front desk area. <br>Record and communicate guest issues and special requests during shift handovers. <br>Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. <br>Follow all hotel policies, procedures, and luxury service standards. <br>Perform other duties assigned by the Front Office Management. <br>Requirements <br>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel. <br>Hospitality or hotel management education is an advantage. <br>Excellent communication and interpersonal skills. <br>Fluent English; Arabic and French are strong advantages. <br>Professional appearance and excellent personal presentation. <br>Strong customer-service and problem-solving skills. <br>Ability to remain calm and professional under pressure. <br>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage. <br>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays. <br>Strong attention to detail and ability to multitask. <br>Positive attitude, teamwork, and a genuine passion for hospitality. <br>Key Competencies <br>Luxury guest service <br>Communication skills <br>Guest complaint handling <br>Attention to detail <br>Teamwork <br>Professionalism <br>Problem solving <br>Upselling skills <br>Cash and payment handling <br>Time management <br>Cultural awareness <br>Confidentiality and discretion

Welcome and greet guests in a warm, professional, and courteous manner. <br>Perform check-in and check-out procedures accurately and efficiently. <br>Verify guest reservations, identification, payment details, and room preferences. <br>Provide guests with information about hotel facilities, services, restaurants, and local attractions. <br>Handle guest requests, inquiries, complaints, and special arrangements professionally. <br>Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. <br>Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food & Beverage to ensure smooth guest service. <br>Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. <br>Process cash, credit card, and other payment transactions accurately. <br>Maintain accurate guest accounts and assist with billing discrepancies. <br>Promote hotel services and suitable upgrades while maintaining a guest-focused approach. <br>Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. <br>Handle telephone calls and correspondence professionally. <br>Follow hotel standards for guest privacy, security, safety, and confidentiality. <br>Maintain a clean, organized, and professional front desk area. <br>Record and communicate guest issues and special requests during shift handovers. <br>Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. <br>Follow all hotel policies, procedures, and luxury service standards. <br>Perform other duties assigned by the Front Office Management. <br>Requirements <br>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel. <br>Hospitality or hotel management education is an advantage. <br>Excellent communication and interpersonal skills. <br>Fluent English; Arabic and French are strong advantages. <br>Professional appearance and excellent personal presentation. <br>Strong customer-service and problem-solving skills. <br>Ability to remain calm and professional under pressure. <br>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage. <br>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays. <br>Strong attention to detail and ability to multitask. <br>Positive attitude, teamwork, and a genuine passion for hospitality. <br>Key Competencies <br>Luxury guest service <br>Communication skills <br>Guest complaint handling <br>Attention to detail <br>Teamwork <br>Professionalism <br>Problem solving <br>Upselling skills <br>Cash and payment handling <br>Time management <br>Cultural awareness <br>Confidentiality and discretion

<p><h4>Job description</h4> <p>Now hiring apartment maintenance technicians! Put your maintenance skills to work! We are currently hiring apartment maintenance technicians for communities near you. We are seeking motivated, quick learners with a positive attitude to join our team.</p> <p>If you're dependable, eager to grow, and ready to contribute to well-maintained apartment communities, we encourage you to apply today and start building your career in property management!</p> <h4>Why join us?</h4> <ul> <li>Fast and simple hiring process—apply online today!</li> <li>Opportunities for permanent placement</li> <li>Referral bonuses for bringing in new talent</li> <li>Immediate job placement at great communities</li> </ul> <p>As a maintenance technician, you'll address service requests and maintain the community at the direction of the maintenance supervisor or property manager.</p> <h4>Primary responsibilities include:</h4> <ul> <li>Complete service tickets and work orders efficiently and accurately</li> <li>Prepare vacant apartments for new residents by managing the turnover process</li> <li>Keep grounds and common areas clean and free of debris</li> <li>Deliver exceptional customer service</li> <li>Perform electrical, plumbing, appliance, and carpentry repairs, including:</li> <ul> <li>Repairing electrical circuits, switches, and breakers</li> <li>Servicing and installing light fixtures and appliances (stoves, refrigerators, washers, dryers)</li> <li>Fixing and replacing toilets, sinks, vanities, disposals, and caulking</li> <li>Handling minor carpentry repairs, including doors, window screens, and blinds</li> <li>Painting and drywall repair as needed</li> <li>Removing bulk trash, including discarded appliances</li> <li>Clearing drains and sewer lines (up to 4 feet)</li> </ul> </ul> <p>Start working fast with us—apply today!</p> <h4>Requirements:</h4> <ul> <li>Basic knowledge of maintenance repair and service across multiple areas</li> <li>Previous apartment maintenance experience</li> <li>HVAC certification is a plus</li> <li>Capable of lifting up to 40 pounds and safely using ladders</li> <li>Strong verbal and written communication skills</li> <li>Ability to work weekends as required</li> </ul> <p>We are a leading staffing provider to the property management industry. We are always looking for excellent candidates to fill client positions as they become available.</p> <p>We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran or military status, or any other characteristic protected by law.</p></p><p></p>

<p><h4>Job description</h4> <p>Now hiring apartment maintenance technicians! Put your maintenance skills to work! We are currently hiring apartment maintenance technicians for communities near you. We are seeking motivated, quick learners with a positive attitude to join our team.</p> <p>If you're dependable, eager to grow, and ready to contribute to well-maintained apartment communities, we encourage you to apply today and start building your career in property management!</p> <h4>Why join us?</h4> <ul> <li>Fast and simple hiring process—apply online today!</li> <li>Opportunities for permanent placement</li> <li>Referral bonuses for bringing in new talent</li> <li>Immediate job placement at great communities</li> </ul> <p>As a maintenance technician, you'll address service requests and maintain the community at the direction of the maintenance supervisor or property manager.</p> <h4>Primary responsibilities include:</h4> <ul> <li>Complete service tickets and work orders efficiently and accurately</li> <li>Prepare vacant apartments for new residents by managing the turnover process</li> <li>Keep grounds and common areas clean and free of debris</li> <li>Deliver exceptional customer service</li> <li>Perform electrical, plumbing, appliance, and carpentry repairs, including:</li> <ul> <li>Repairing electrical circuits, switches, and breakers</li> <li>Servicing and installing light fixtures and appliances (stoves, refrigerators, washers, dryers)</li> <li>Fixing and replacing toilets, sinks, vanities, disposals, and caulking</li> <li>Handling minor carpentry repairs, including doors, window screens, and blinds</li> <li>Painting and drywall repair as needed</li> <li>Removing bulk trash, including discarded appliances</li> <li>Clearing drains and sewer lines (up to 4 feet)</li> </ul> </ul> <p>Start working fast with us—apply today!</p> <h4>Requirements:</h4> <ul> <li>Basic knowledge of maintenance repair and service across multiple areas</li> <li>Previous apartment maintenance experience</li> <li>HVAC certification is a plus</li> <li>Capable of lifting up to 40 pounds and safely using ladders</li> <li>Strong verbal and written communication skills</li> <li>Ability to work weekends as required</li> </ul> <p>We are a leading staffing provider to the property management industry. We are always looking for excellent candidates to fill client positions as they become available.</p> <p>We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran or military status, or any other characteristic protected by law.</p></p><p></p>

<p>The Digital Marketing Coordinator supports the execution of Intoact s digital presence across social media, website, and email channels. This role focuses on content execution, coordination, and consistency, working closely with the Digital Marketing Executive and Digital Marketing Manager. It s a hands-on position for someone who wants to build real digital marketing experience in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Execute the monthly social media calendar based on the approved strategy.</li><li>Generate content ideas and write scripts for social media shoots.</li><li>Publish and manage content across:<ul><li>Instagram (posts, reels, stories)</li><li>TikTok</li><li>LinkedIn</li><li>YouTube</li></ul></li><li>Edit short-form videos using CapCut (or similar tools).</li><li>Manage daily stories and ensure consistent posting.</li><li>Update website content on WordPress (pages, blogs, landing pages).</li><li>Create and publish digital assets (eBooks, guides, downloadable PDFs).</li><li>Handle community management (comments, messages, lead routing).</li><li>Prepare and send:<ul><li>Weekly tip newsletters</li><li>Monthly newsletters</li></ul></li><li>Coordinate with designers and internal teams for content and assets.</li><li>Track basic performance metrics and share simple updates with the team.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>We are seeking an experienced Company Manager to lead and manage a company specializing in security and safety solutions in Tripoli, Lebanon.</p><p>Key Responsibilities:</p><ul><li>Manage and develop the sales team and implement business growth strategies.</li><li>Develop expansion plans and introduce new products.</li><li>Build strong relationships with companies, contractors, and potential clients.</li><li>Manage the sales and execution of integrated security solutions and projects.</li><li>Coordinate with suppliers and understand technical specifications for CCTV systems, alarm systems, fire extinguishers, and safety standards.</li><li>Oversee accounts, sales, purchasing, and overall financial performance.</li><li>Achieve sales and profitability targets.</li></ul><p>Location: Tripoli, Lebanon</p><p>Compensation: Basic salary + commission on sales and projects.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3 years of management experience, preferably in the security and safety sector.</li><li>Hands-on experience in selling and installing CCTV cameras, alarm systems, and fire extinguishers is a strong advantage.</li><li>Strong leadership, negotiation, and sales team-building skills.</li><li>Good knowledge of the Lebanese market and an established network with companies and institutions.</li><li>Proficiency in sales software and Microsoft Excel.</li><li>Digital marketing experience is preferred.</li></ul>

<p>Job Description: Senior Accountant<br>Department: Accounting/Finance<br>Reports To: Accounting/Finance Manager<br>Supervises: Junior Accountants and Accounts Staff<br>Location: Keserwan Lebanon<br>Job Purpose<br>Lead day-to-day accounting operations, ensure accurate financial reporting, oversee vessel and corporate accounting, maintain compliance with accounting standards and maritime industry requirements, and support management decision-making.</p><p>Key Responsibilities<br>Oversee general ledger, reconciliations and month-end close.<br>Review journals and accounting entries.<br>Prepare monthly, quarterly and annual financial statements.<br>Monitor vessel operating expenses and voyage accounts.<br>Supervise accounts payable, receivable and cash management.<br>Ensure compliance with IFRS, tax and statutory requirements.<br>Coordinate external audits and prepare audit schedules.<br>Support budgeting, forecasting and financial analysis.<br>Maintain internal controls and recommend process improvements.<br>Coach and supervise junior finance staff.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications<br>Bachelor's degree in Accounting, Finance or related discipline.<br>Professional qualification (ACCA, CPA or CMA) preferred.<br>5 8 years' accounting experience, preferably within shipping or maritime.<br>Skills &amp; Competencies<br>Strong knowledge of IFRS and financial reporting.<br>Advanced Excel and ERP/accounting systems skills.<br>People management, analytical and problem-solving abilities.<br>High attention to detail and communication skills.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><ol><li>Develop and implement digital marketing plans &amp; campaigns aligned with the company’s objectives and visual identity.</li><li>Manage and update the company’s social media platforms and marketing materials.</li><li>Design professional posts and create engaging written and visual content for social media, website, and other marketing materials.</li><li>Plan and coordinate product and company photoshoots with photographers and videographers.</li><li>Plan and manage paid digital advertising campaigns, including audience targeting, budget allocation, and performance monitoring.</li><li>Prepare marketing reports &amp; improvement strategies, conduct market research to identify trends, opportunities, and content ideas.</li><li>Work closely with the Sales Department to develop campaigns and lead-generation activities, and sales-support materials.</li></ol><br>Qualifications<br><ol><li>Bachelor’s degree in Digital Marketing, Graphic Design, or a related field.</li><li>1–2 years of experience in digital marketing, social media management, or graphic designs.</li><li>Proficiency in social media management and advertising tools, including Meta Business Suite and Ads Manager.</li><li>Good Skills in photo &amp; video editing using Canva or similar design tools.</li><li>Proficiency in Microsoft Office applications</li><li>Effective communication skills in both Arabic and English.</li><li>Age between 23 and 35 years.</li></ol><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><ol><li>Develop and implement digital marketing plans &amp; campaigns aligned with the company’s objectives and visual identity.</li><li>Manage and update the company’s social media platforms and marketing materials.</li><li>Design professional posts and create engaging written and visual content for social media, website, and other marketing materials.</li><li>Plan and coordinate product and company photoshoots with photographers and videographers.</li><li>Plan and manage paid digital advertising campaigns, including audience targeting, budget allocation, and performance monitoring.</li><li>Prepare marketing reports &amp; improvement strategies, conduct market research to identify trends, opportunities, and content ideas.</li><li>Work closely with the Sales Department to develop campaigns and lead-generation activities, and sales-support materials.</li></ol><br>Qualifications<br><ol><li>Bachelor’s degree in Digital Marketing, Graphic Design, or a related field.</li><li>1–2 years of experience in digital marketing, social media management, or graphic designs.</li><li>Proficiency in social media management and advertising tools, including Meta Business Suite and Ads Manager.</li><li>Good Skills in photo &amp; video editing using Canva or similar design tools.</li><li>Proficiency in Microsoft Office applications</li><li>Effective communication skills in both Arabic and English.</li><li>Age between 23 and 35 years.</li></ol><br><br> </div>

<p>Allo Taxi is looking for a Delivery Coordinator to join our team. The ideal candidate should be organized, detail-oriented, and able to coordinate daily delivery orders and driver assignments efficiently.</p><p>Key Responsibilities:</p><ul><li>Collect, organize, and sort delivery orders based on region, client, and priority.</li><li>Assign routes to drivers according to location, workload, and order type.</li><li>Update delivery details, driver assignments, and order status in the system.</li><li>Communicate daily route assignments and delivery priorities to drivers.</li><li>Follow up on delivery progress and adjust routes when needed.</li><li>Contact clients when needed for inquiries or delivery coordination.</li><li>Report delays, incidents, or route changes to the Manager.</li></ul><p>Requirements:</p><ul><li>Good communication and coordination skills</li><li>Strong attention to detail</li><li>Ability to work under pressure and manage priorities</li><li>Basic computer and system knowledge</li><li>Previous experience in logistics, dispatching, or operations.</li></ul><p>Location: Sin El Fil (On-site)</p><p>Schedule: PM Shift</p><p><strong>Desired Candidate Profile</strong></p><p>Good communication and coordination skills</p><p>Strong attention to detail</p><p>Ability to work under pressure and manage priorities</p><p>Basic computer and system knowledge</p><p>Previous experience in logistics, dispatching, or operations.</p>

<p>We are seeking an experienced Production Manager to lead our production operations and ensure the highest standards of quality, efficiency, and food safety.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Lead and oversee daily production operations to achieve production targets.</li><li>Ensure consistent product quality by maintaining adherence to specifications and quality standards.</li><li>Supervise, coach, and develop production teams to drive high performance.</li><li>Ensure compliance with food safety, hygiene, health, and regulatory requirements.</li><li>Optimize the utilization of manpower, raw materials, and production equipment.</li><li>Coordinate with Maintenance, Quality, R&amp;D, Purchasing, and other departments to ensure smooth operations.</li><li>Monitor production KPIs and implement continuous improvement initiatives.</li><li>Maintain accurate production documentation and reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ul><li>Bachelor's degree in Food Technology, Nutrition, Industrial Engineering, or a related field.</li><li>6 7 years of experience in a production management role within a manufacturing environment. Experience in the food industry is highly preferred.</li><li>Strong knowledge of food safety standards (HACCP and related regulations).</li><li>Excellent leadership, planning, and problem-solving skills.</li><li>Proficiency in Microsoft Office applications.</li><li>Strong communication skills in English and Arabic. French is a plus.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a motivated and creative Junior Brand Manager to support the development of our brands across retail, wholesale, and e-commerce channels.</p><p>Key Responsibilities</p><ul><li>Assist in brand development and positioning</li><li>Conduct market research and competitor analysis</li><li>Manage social media content and digital marketing activities</li><li>Coordinate promotions, campaigns, and product launches</li><li>Support website content and online presence</li><li>Develop marketing materials, presentations, and content</li><li>Coordinate with suppliers, agencies, and internal teams</li><li>Train sales teams on products and brand positioning</li><li>Monitor marketing performance and prepare reports</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Marketing, Business Administration, or a related field</li><li>2 3 years of experience in marketing, branding, or a related role</li><li>Strong understanding of social media and digital marketing</li><li>Strong communication and organizational skills</li><li>Creative mindset with analytical thinking abilities</li><li>Ability to manage multiple projects and meet deadlines</li><li>Good command of English and Arabic</li></ul><p>Preferred Skills</p><ul><li>Experience with social media advertising and boosting tools</li><li>Familiarity with website content management</li><li>Experience in event planning and campaign execution</li><li>Ability to train and motivate sales teams</li></ul><p></p></section>

<p>1. Supervise, monitor, coach and support customer service team performance and activities.<br>2. Ensure all incoming and outgoing customer communications are timely, courteous and effective.<br>3. Resolve escalated complaints and/or report to concerned manager.<br>4. Respond promptly and professionally to customer inquiries through various channels (phone, email, chat, social media).<br>5. Regularly audit customer database to identify and deactivate inactive or duplicate customers, helping maintain accurate reporting and route planning.<br>6. Serve as the communication bridge between customer service and Sales and Distribution teams.<br>7. Generate and analyze reports on complaint trends, sales, subscription, customers transactions, etc<br>8. Support the activation of new subscriptions by verifying details, ensuring no duplication of customers is done.<br>9. Support in sourcing and contacting of new customers, local and international.<br>10. Manage tenders and quotations with concerned parties, ensuring complete documentation and accurate information submission.<br>11. Monitor team performance including response time, first call resolution time, and average handling time.<br>12. Collaborate with other departments to ensure a continuous customer experience.<br>13. Stay up to date on company policies, procedures, and product/service offerings and ensure team follow same.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>We are an established Odoo ERP implementation partner delivering business-critical ERP projects across multiple industries. We are hiring a Project Manager to own end-to-end delivery governance of Odoo ERP projects. This is not a coordination role. This role owns scope, timeline, budget, and client outcomes . You will work with Business Analysts, Functional Consultants, Developers, and Clients , ensuring projects are delivered on time, within budget, and within scope , while enforcing our delivery framework and standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>3+ years of project management experience in ERP, software, or product development</li><li>Proven experience managing ERP projects (Odoo experience is a strong advantage)</li><li>Hands-on experience managing: Project scope and change Budgets and delivery margins Client-facing delivery</li><li>Strong understanding of: ERP / software lifecycle Hybrid Agile / Waterfall delivery models</li><li>Experience coordinating cross-functional teams (functional + technical)</li><li>Excellent client communication and stakeholder management skills</li><li>Strong organizational, analytical, and problem-solving skills</li><li>Bachelor s degree in Business, MIS, Engineering, or related field</li><li>Nice to Have Experience managing Odoo ERP implementations PMP or equivalent project management certification Experience with project management tools (Odoo, Jira, MS Project, ClickUp, etc.) Commercial awareness and margin-driven delivery mindset</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hiring a Floor Manager for a wine-forward dining concept in Lebanon who will play a central role in shaping the guest experience and daily operations of the venue. The ideal candidate is a natural host with strong hospitality instincts, capable of creating a welcoming atmosphere, building relationships with guests, and leading the floor team while ensuring smooth operations.</p><p>Key Responsibilities</p><ul><li>Supervise and coordinate service during operations</li><li>Lead, support, and motivate the waitstaff</li><li>Ensure smooth communication between floor and kitchen</li><li>Monitor service quality and maintain presentation standards</li><li>Welcome and seat guests with warmth and professionalism, and manage reservations and table allocation</li><li>Build lasting relationships with regular customers, create a warm, lively, and memorable atmosphere</li><li>Ensure attentive and personalized service at all times</li><li>Handle guest feedback and complaints with composure</li><li>Guide guests through wine selection and food pairings</li><li>Promote featured wines, tastings, and events</li><li>Support ongoing wine education within the team</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 3 years of hospitality or restaurant management experience</p><p>Strong leadership and communication skills</p><p>Passion for hospitality and guest experience</p><p>Wine knowledge is a strong advantage</p><p>Fluent Arabic and English French is a plus</p><p></p></section>

<p><h4>Position summary</h4> <p>Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.</p> <p>Perform general office duties to support sales and marketing (e.g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Gather materials and assemble information packages (e.g., brochures, promotional materials).</p> <p>Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.</p> <p>Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p>We're looking for a Marketing Executive to coordinate with the Zeal marketing team at Forward MENA across day-to-day marketing and communications activities, helping execute campaigns, manage channels, and support the pipeline that turns awareness into enrollments.</p><p>This is a hands-on role for someone who can work across content, digital campaigns, social media, reporting, and coordination with internal teams, agencies, and external partners. The ideal candidate is organized, proactive, comfortable working with data, and able to take ownership of projects from planning through execution.</p><p><strong>Responsibilities:</strong></p><ul><li>Support the implementation of Forward MENA's marketing and communications strategy in coordination with the Zeal team, covering both organic and paid channels.</li><li>Maintain and manage the annual content calendar across relevant channels.</li><li>Support the development and execution of content aligned with Forward MENA's brand voice and objectives.</li><li>Manage Forward MENA's digital presence across Instagram, LinkedIn, the website, and other relevant channels.</li><li>Monitor and manage social media inboxes, comments, and messages, ensuring timely and appropriate responses and escalation when needed.</li><li>Support the full funnel from awareness to enrollment and retention, tracking key KPIs such as leads, cost per lead/acquisition, and conversion.</li><li>Monitor campaign and funnel performance and identify opportunities for improvement.</li><li>Support the execution and optimization of paid social and digital campaigns, working with the media agency and internal teams where relevant.</li><li>Assist with testing audiences, creative, messaging, and offers, and help identify what is performing best.</li><li>Coordinate with the creative agency and internal stakeholders to ensure content and assets are delivered according to the calendar.</li><li>Review and coordinate creative assets to ensure they are aligned with brand and campaign requirements.</li><li>Maintain regular reporting and dashboards covering acquisition, funnel, and channel performance.</li><li>Contribute to weekly and monthly performance reviews and translate findings into recommendations and next steps.</li><li>Use program and cohort data to support audience targeting and campaign optimization.</li><li>Coordinate communications and reporting requirements with multiple donors and funding partners, ensuring deadlines, deliverables, and follow-ups are properly managed.</li><li>Support the team in preparing donor-related updates, marketing materials, campaign information, and other requested reporting.</li><li>Coordinate with internal teams, agencies, partners, and other stakeholders to ensure marketing activities are delivered smoothly and on time.</li></ul><p><strong>Tools You'll Use:</strong></p><ul><li>Advertising: Meta Ads Manager and other ad platforms</li><li>Analytics &amp; BI: Power BI or comparable tools; web and social analytics</li><li>Forms &amp; data: Google Forms, Google Workspace</li><li>Social: LinkedIn, Instagram, and others</li><li>Web &amp; content: Website CMS, Linktree, and similar tools</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Qualifications</strong></p><ul><li>3 5 years of experience in marketing, communications, digital marketing, or a related field.</li><li>Experience managing and executing multi-channel marketing activities.</li><li>Practical experience with social media platforms, content planning, and digital campaigns.</li><li>Experience supporting or managing paid social/digital campaigns and understanding key metrics such as CPL, CPA, conversion, and ROAS.</li><li>Hands-on ability to work with advertising platforms such as Meta Ads Manager.</li><li>Experience managing content calendars and coordinating content production.</li><li>Strong organizational and project-management skills, with the ability to manage multiple priorities and deadlines.</li><li>Strong analytical skills and comfort working with dashboards and campaign performance data.</li><li>Excellent written and verbal communication skills.</li><li>Ability to coordinate effectively with external agencies and internal stakeholders.</li><li>Ability to manage multiple donor and partner relationships, follow up on requirements, and ensure deliverables are completed on time.</li><li>Proactive, detail-oriented, and comfortable working in a fast-paced environment.</li></ul><p><strong>Skills:</strong></p><ul><li>Experience in education, career development, training, or another enrollment-driven sector.</li><li>Experience building Power BI or comparable performance dashboards.</li><li>CRM and marketing automation / lead-nurture familiarity.</li><li>Conversion-rate optimization experience.</li><li>Experience working with donors, development partners, or funded programs.</li><li>Familiarity with donor reporting and partner communications.</li><li>Enough creative literacy to brief and review design and video content with precision.</li></ul>

<p>Company Overview: Forward Mena is a non-for-profit organization aiming to develop the digital skillset of people from all backgrounds to fulfill the jobs of today and tomorrow. It supports the new generation of educational programs in testing and developing their curriculum, sourcing participants and scaling. Forward MENA implements its projects with the support of major international agencies and donors.</p><p>Role Overview The Training Coordinator supports the coordination and delivery of Forward MENA s training activities and serves as a key learner-facing role.</p><p>In this role, day-to-day work flows through a structured dual-reporting model: the coordinator reports to the Senior Training Coordinator for daily activities, task updates, operational workflows, and weekly progress updates, while reporting to the Project Manager for administrative line management, project milestones, overall performance, and resource alignment.</p><p>The position manages daily communication with learners, monitors their progress, and ensures smooth training operations. Most interactions take place through phone calls, official managed WhatsApp channels, email, platform messaging, online webinars, and in-person outreach activities (university visits, NGO sessions, information sessions, career fairs) to support learner engagement and programme visibility.</p><p>The coordinator acts as a Student Success Lead, guiding learners throughout their journey, motivating them to complete their courses, and supporting them in overcoming challenges. The coordinator is expected to understand the programme's employability objectives and tailor learner support based on individual needs, challenges, and career goals.</p><p>This role ensures learners receive timely support, accurate information, and a positive experience that contributes to Forward MENA s mission of improving employability and earning potential.</p><p>Note on Working Hours: Primary operations take place during business hours; however, this position requires schedule flexibility to occasionally work outside regular office hours (e.g., hosting evening webinars, providing off-hour learner follow-ups, or supporting weekend outreach events).</p><p>Key Responsibilities</p><ol><li>Learner Coordination &amp; Communication</li><li>Serve as the main point of contact for learners across assigned cohorts.</li><li>Manage daily learner communication (WhatsApp via managed tools, platform messages, email).</li><li>Support onboarding, orientation sessions, and cohort kick-offs.</li><li>Follow up on absences, engagement issues, or learner inquiries promptly.</li><li>Student Success Lead</li><li>Guide learners to maintain engagement and complete their training.</li><li>Monitor progress and proactively follow up with learners falling behind.</li><li>Identify dropout risks and escalate when needed.</li><li>Adapt communication and intervention strategies to each learner's progress, motivation, and barriers to maximize engagement, certification, and employment outcomes.</li><li>Build meaningful relationships with learners through coaching, encouragement, and accountability to support successful program completion.</li><li>Training Operations &amp; Logistics</li><li>Coordinate logistics including materials, platforms, schedules, and trainer communication.</li><li>Ensure training content, links, and materials are prepared and shared on time.</li><li>Host online sessions (including occasional evening sessions as scheduled), track attendance, and provide basic technical support.</li><li>Execute in-person outreach activities (university visits, NGO sessions, information sessions, career fairs) to support learner engagement and program visibility.</li><li>Maintain accurate trackers, attendance records, and session logs.</li><li>Data Tracking &amp; Reporting</li><li>Record attendance, progress, evaluations, and completion data accurately.</li><li>Prepare and present weekly dashboards and daily operational updates directly to the Senior Training Coordinator, with administrative summaries shared with the Project Manager.</li><li>Maintain organized documentation and databases.</li><li>Analyse learner data and progress trends to identify at-risk learners, prioritise interventions, and support continuous programme improvement.</li><li>Curriculum &amp; Learning Path Maintenance</li><li>Keep course lists, modules, and learning paths up to date.</li><li>Upload and organize training content on LMS platforms.</li><li>Flag outdated modules and coordinate updates as needed.</li><li>Ensure learning materials are accurate, accessible, and well-structured.</li><li>Research &amp; Program Improvement</li><li>Conduct light research on emerging digital skills and market trends.</li><li>Benchmark courses from other providers to identify improvement opportunities.</li><li>Support evaluation of new training content or potential providers.</li><li>Share insights to improve program relevance and competitiveness.</li></ol><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Education, Business, Human Resources, Digital Skills, or a related field.</p><p>2 3 years of experience in training coordination, education administration, or similar roles</p>

<p>The Sales Manager will be responsible for driving profitable sales growth, strengthening market coverage and leading the sales organization to consistently achieve and exceed commercial objectives. The role will translate the company's commercial strategy into actionable sales plans, ensuring strong execution across channels, territories, customers and product categories. The Sales Manager will be expected to combine strategic commercial thinking with strong field execution, developing the sales team, expanding customer relationships, improving distribution and ensuring maximum visibility and availability of Richa Group International's portfolio in the market.</p><p><b><br></b></p><p><b>Key Accountabilities</b></p><p>1. Sales Strategy &amp; Business Growth</p><p>Develop and execute the annual and monthly sales strategy in line with the company's overall business objectives. Translate company targets into clear sales objectives by territory, channel, customer, salesperson and product category. Identify opportunities for revenue growth, market penetration, customer acquisition and portfolio expansion. Monitor market trends, competitor activity, pricing movements and customer needs to identify commercial opportunities and risks. Develop action plans to close performance gaps and accelerate growth. Ensure profitable growth while maintaining appropriate pricing, margins and commercial discipline.</p><p>2. Sales Team Leadership</p><p>Lead, coach and develop the sales team to deliver consistent commercial performance. Establish clear individual and team KPIs, targets and performance expectations. Conduct regular performance reviews and provide constructive coaching and feedback. Monitor field activity, customer visits, sales productivity and territory coverage. Identify capability gaps and implement appropriate training and development initiatives. Build a high-performance culture based on accountability, ownership, customer focus and results.</p><p>3. Distribution &amp; Route-to-Market Excellence</p><p>Ensure effective market coverage across Lebanon and maximize product availability at point of sale. Strengthen distribution across supermarkets, groceries, restaurants, specialty retailers and other relevant channels. Optimize territory allocation, customer segmentation and sales routes. Identify white spaces and underpenetrated territories or customer segments. Ensure sales representatives execute agreed distribution, merchandising and visibility standards. Work closely with Operations and Logistics to ensure product availability and timely customer fulfillment.</p><p>4. Key Account &amp; Customer Management</p><p>Develop and maintain strong relationships with strategic customers and key accounts. Lead commercial negotiations within approved company guidelines. Develop account plans for high-value customers and strategic accounts. Identify opportunities for increased listings, range expansion, promotions and cross-selling. Monitor customer satisfaction, service levels and commercial performance. Resolve escalated customer issues promptly and professionally.</p><p>5. Portfolio &amp; Brand Development</p><p>Drive sales performance across Richa Group International's product portfolio, including cheese, pasta, rice, sauces and related categories. Ensure sales teams have strong product knowledge and can effectively communicate product value propositions. Identify opportunities to introduce new products and strengthen existing brands in the market. Work closely with Marketing to develop effective trade activation, promotions and in-market initiatives. Monitor product performance by SKU, customer and channel and recommend corrective actions where required.</p><p>6. Sales Planning, Forecasting &amp; Reporting</p><p>Prepare accurate sales forecasts and rolling business projections. Monitor actual performance against budget and sales targets. Analyze sales performance by customer, territory, salesperson, SKU and channel. Provide management with regular sales reports, insights and recommendations. Establish a disciplined sales reporting framework based on accurate and timely data. Use sales analytics to identify trends, opportunities and performance gaps.</p><p>7. Commercial Excellence</p><p>Monitor pricing, discounts, promotions and commercial terms to ensure alignment with company policies. Support margin improvement initiatives and minimize unnecessary commercial leakage. Monitor customer credit exposure and coordinate with Finance regarding overdue accounts. Ensure sales policies, approval procedures and reporting standards are consistently followed. Recommend improvements to sales processes, systems and controls.</p><p>8. Cross-Functional Collaboration</p><p>Work closely with Operations, Supply Chain, Warehouse, Finance, Marketing and HR to ensure seamless commercial execution. Coordinate sales forecasts with inventory and supply planning. Communicate market intelligence and customer requirements internally.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Retail Media &amp; Partnerships Manager will be responsible for leading the development and growth of Toters Fresh's Retail Media business. The role will focus on building strategic partnerships with key suppliers, distributors, and brands, driving advertising revenue, maximizing supplier investment on the platform, and creating value through data-driven commercial and marketing solutions. The position will serve as the primary link between the Commercial and Marketing teams, ensuring strong alignment between supplier objectives, category priorities, and marketing execution. Working closely with Marketing, the Retail Media &amp; Partnerships Manager will oversee the planning, commercialization, and execution of all supplier-funded campaigns, visibility initiatives, and retail media products across the Toters Fresh ecosystem. Reporting directly to the Managing Director of Toters Fresh, this position will play a critical role in monetizing the platform's growing customer base and traffic, strengthening relationships with strategic partners, and contributing to the overall growth and profitability of the business.</p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic Partnership Management</strong></p><ul><li>Develop and manage senior-level relationships with key FMCG, beauty, household, pharmacy, and consumer goods suppliers.</li><li>Act as the primary point of contact for strategic partners and advertising agencies.</li><li>Build long-term joint business plans with major brands and distributors.</li><li>Identify new partnership opportunities that support both supplier growth and Toters Fresh commercial objectives.</li><li>Lead annual business reviews and partnership negotiations with key accounts.</li></ul><p><strong>Retail Media Revenue Growth</strong></p><ul><li>Own and deliver the Retail Media revenue targets for Toters Fresh.</li><li>Develop and commercialize advertising solutions across the platform, including banners, highlights, sponsored listings, checkout placements, kiosks, seasonal activations, and future media products.</li><li>Secure annual media commitments and marketing investments from suppliers and brand partners.</li><li>Design and negotiate tailored advertising packages that maximize value for both suppliers and Toters Fresh.</li><li>Continuously identify new monetization opportunities across the customer journey.</li></ul><p><strong>Commercial &amp; Marketing Coordination</strong></p><ul><li>Serve as the key point of coordination between the Toters Fresh Commercial team and the central Marketing team.</li><li>Ensure alignment between category priorities, supplier objectives, and marketing plans.</li><li>Translate commercial opportunities into actionable marketing initiatives and visibility plans.</li><li>Coordinate the planning and execution of supplier-funded campaigns, product launches, seasonal activations, and promotional events.</li><li>Ensure all visibility commitments and marketing deliverables are executed according to agreed timelines and quality standards.</li><li>Drive collaboration across Commercial, Marketing, CRM, Product, and Operations teams to maximize campaign effectiveness and business impact.</li></ul><p><strong>Commercial Insights &amp; Category Development</strong></p><ul><li>Leverage customer, category, and transactional data to provide actionable recommendations to suppliers and internal stakeholders.</li><li>Develop category growth strategies in collaboration with Commercial and Category Management teams.</li><li>Identify opportunities to improve assortment performance, visibility, promotional effectiveness, and customer penetration.</li><li>Support suppliers in increasing market share and sales performance on the platform.</li></ul><p><strong>Campaign Planning &amp; Execution</strong></p><ul><li>Lead the end-to-end planning and execution of supplier-funded marketing campaigns.</li><li>Coordinate closely with Marketing, Commercial, Product, CRM, and Operations teams to ensure flawless execution.</li><li>Oversee major seasonal activations, product launches, brand takeovers, and promotional events.</li><li>Ensure all supplier commitments and visibility agreements are executed according to plan.</li></ul><p><strong>Performance Management &amp; Reporting</strong></p><ul><li>Establish clear reporting frameworks for all Retail Media activities.</li><li>Monitor and analyze campaign performance, supplier ROI, customer engagement, and revenue generation.</li><li>Deliver regular performance reviews and strategic recommendations to both management and brand partners.</li><li>Drive continuous optimization of media products based on performance data and customer behavior insights.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>7+ years of experience in Retail Media, Trade Marketing, Key Account Management, Category Management, FMCG, E-commerce, Advertising Sales, or related fields. Deep understanding of digital marketing, retail media, and consumer behavior. Strong analytical capabilities with the ability to translate data into commercial opportunities. Excellent stakeholder management and presentation skills, with experience engaging senior executives and decision-makers. Highly entrepreneurial, results-driven, and capable of building new business streams from the ground up. Experience within grocery, retail, FMCG, marketplace, or e-commerce environments is strongly preferred.</p><p></p></section>