Operation Specialist Jobs in Lebanon

<p>Lead and oversee all Food &amp; Beverage operations, including restaurants, bars, banquets &amp; room service. Develop and implement strategies to maximize revenue, profitability, and guest satisfaction. Ensure exceptional service quality and consistent dining experiences across all outlets. Monitor financial performance, prepare departmental budgets, forecasts, and control operating costs. Work closely with the Executive Chef and department leaders to develop innovative menus, promotions, and guest experiences. Ensure compliance with food safety, hygiene, health, and sanitation regulations. Analyze business performance and identify opportunities to improve productivity and operational efficiency. Build and maintain strong relationships with guests, suppliers, and business partners. Recruit, train, coach, and develop the Food &amp; Beverage team, fostering a culture of excellence, collaboration, and continuous improvement. Ensure all Food &amp; Beverage operations comply with company policies and local regulatory requirements.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.</li><li>Minimum 8 10 years of progressive Food &amp; Beverage management experience, including at least 2 years in a senior leadership role within the hospitality industry.</li><li>Experience in a luxury or internationally recognized hotel brand is preferred.</li><li>Strong knowledge of restaurant, bar, banquet, and catering operations.</li><li>Proven experience in financial management, budgeting, cost control, and revenue optimization.</li><li>Excellent leadership, communication, interpersonal, and decision-making skills.</li><li>Strong understanding of food safety standards, HACCP principles, and local health regulations.</li><li>Proficiency in Microsoft Office and hotel management systems.</li></ul>

<p>Lead and oversee all Housekeeping operations, including guest rooms, public areas, laundry, linen, and uniform services. Ensure the highest standards of cleanliness, hygiene, and room presentation are consistently maintained throughout the hotel. Develop and implement procedures to improve operational efficiency and service quality. Monitor room readiness and work closely with the Front Office and Engineering teams to ensure seamless guest experiences. Prepare and manage departmental budgets, forecasts, inventory, and operating expenses. Oversee the procurement and control of housekeeping supplies, equipment, linen, and guest amenities. Ensure compliance with health, safety, hygiene, and environmental regulations. Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to maintain quality standards. Analyze operational performance and implement initiatives to improve productivity and guest satisfaction. Recruit, train, coach, and develop the Housekeeping team while fostering a culture of excellence, teamwork, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. Minimum 8 10 years of progressive Housekeeping experience, including at least 2 years in a senior leadership role within the hospitality industry. Experience in a luxury or internationally recognized hotel brand is preferred. Strong knowledge of housekeeping operations, laundry management, inventory control, quality assurance, and hygiene standards. Proven experience in budgeting, cost control, and workforce planning. Excellent leadership, communication, organizational, and problem-solving skills. Proficiency in Microsoft Office and hotel property management systems (PMS).</p>

Location: Verdun, Beirut <br>Schedule: Full-time <br> <br>- Role Description <br>Les Amis Boutique is seeking a passionate and experienced Boutique Manager. The Boutique Manager will have a key role in delivering an exceptional in-store experience, driving sales, and ensuring that our boutique reflects our brand’s luxury and elegance. This role involves supervising daily operations, managing a dedicated team, and fostering a welcoming atmosphere for our clients. <br> <br>- Key Responsibilities <br>The Boutique Manager will be responsible for the following tasks: <br>Team Leadership: Manage store staff, to ensure they deliver high-quality customer service and maintain the boutique’s standards. <br>Sales Management: Drive sales and achieve targets effectively. <br>Customer Experience: Enhance the shopping experience by providing personalized service, addressing customer needs, and resolving any issues promptly. <br>Store Operations: Direct daily store operations including inventory management, and maintaining store cleanliness and organization. <br>Reporting and Analysis: Monitor sales performance, and prepare reports to optimize store performance and implement strategies for improvement. <br>Brand Representation: Ensure the boutique’s environment reflects our brand’s image and values through attention to detail in store presentation and customer interactions. <br> <br>- Qualifications <br>Education: Bachelor’s degree in Business Administration, Retail Management, or a related field preferred. <br>Experience: 3-5 years of retail management experience, with a proven track record in leading a team and driving sales in a luxury retail environment <br>Skills: Strong leadership and interpersonal skills, excellent problem-solving abilities, strong organizational skills, and a keen eye for detail. <br>Proficiency in inventory management and store operations preferred <br>Other Requirements: A customer-centric mindset, ability to work in a fast-paced environment, and a passion for luxury retail

An F&B company is hiring for Sin el fil - Tripoli & Jounieh: <br>-Cashier - Sin El Fil Branch <br>-Indoor Sales Agents - Jounieh Branch <br>-Driver - Tripoli Branch <br>-Waiter / Waitress - Tripoli Branch <br>-Floor Supervisor - Tripoli Branch <br> <br>-Operations Manager (Branch Manager) <br> <br>Send your CV to: Gracy1981@hotmail.com

Are you an experienced production professional with a passion for food manufacturing and operational excellence? We're looking for a Production Supervisor to join our team and lead daily production operations in a fast-paced food manufacturing environment. <br> <br>Key Responsibilities: <br> <br>- Supervise daily production activities to ensure targets are met safely, efficiently, and on time. <br>- Lead, coach, and motivate production staff to achieve high performance. <br>- Ensure compliance with food safety, quality, and hygiene standards. <br>- Monitor production processes and implement continuous improvement initiatives. <br>- Coordinate with Quality, Maintenance, and Warehouse teams to optimize operations. <br>- Maintain accurate production records and prepare performance reports. <br> <br>Requirements: <br> <br>- Bachelor's degree in Food Science, Industrial Engineering, Manufacturing, or a related field. <br>- 3–5 years of experience in food manufacturing, including supervisory experience. <br>- Strong leadership, communication, and problem-solving skills. <br>- Knowledge of GMP, HACCP, and food safety regulations. <br>- Ability to work in a dynamic production environment and manage multiple priorities

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>Position Summary</span><br></span><p><span>We are looking for a Sales Manager to manage and grow a business unit, with responsibility for sales, operations, team leadership, client management, and financial performance.</span><br></p><br><p><span>The successful candidate will be responsible for generating sales, increasing revenue, maintaining strong client relationships, managing and developing the team, and ensuring the profitability and smooth operation of the business unit.</span><br></p><br><span>Job Responsibilities</span><br><ul><li><span>Drive sales and achieve monthly and annual sales targets.</span><br></li><li><span>Handle sales opportunities from initial enquiry through to conversion, including phone calls, follow-ups, presentations, and in-person meetings.</span><br></li><li><span>Follow up on leads and opportunities and maintain accurate and up-to-date CRM records.</span><br></li><li><span>Increase revenue, client retention, and overall profitability.</span><br></li><li><span>Manage the day-to-day operation of the business unit and ensure consistently high service standards.</span><br></li><li><span>Lead, motivate, train, and develop the team and manage performance against agreed KPIs.</span><br></li><li><span>Recruit and maintain a strong, balanced, and customer-focused team.</span><br></li><li><span>Build strong relationships with clients, understand their needs, and ensure a high level of customer satisfaction.</span><br></li><li><span>Handle client concerns, renewals, and terminations, with a focus on retaining and growing existing business.</span><br></li><li><span>Monitor and manage the business unit’s P&amp;L, revenue, costs, collections, and profitability.</span><br></li><li><span>Follow up on outstanding client payments and ensure accurate billing and account records.</span><br></li><li><span>Ensure contracts, CRM records, and other administrative records are accurate and up to date.</span><br></li><li><span>Coordinate with Head Office, IT, suppliers, building management, and other relevant parties to ensure smooth operations.</span><br></li><li><span>Monitor the local business and commercial market, including competitors and market developments.</span><br></li><li><span>Attend networking and business events to build relationships and generate new business opportunities.</span><br></li><li><span>Ensure all company systems, procedures, policies, and service standards are followed.</span><br></li><li><span>Report regularly to senior management on sales, financial performance, operations, team performance, and business development.</span><br></li><li><span>Take full ownership of the performance and profitability of the assigned business unit.</span><br></li></ul><br><span>Requirements<span>Bachelor’s degree in Business, Management, Marketing, or a related field is preferred.</span><br><span>5+ years of relevant experience in sales, business development, operations, branch management, hospitality, commercial real estate, or a similar customer-focused environment.</span><br><span>Proven experience in managing sales targets, customer relationships, and a sales-driven team.</span><br><span>Strong commercial and business management skills, with an understanding of P&amp;L, revenue, costs, profitability, and performance KPIs.</span><br><span>Experience managing or leading a team, including recruitment, training, motivation, and performance management.</span><br><span>Strong customer service and relationship-building skills.</span><br><span>Excellent sales, negotiation, presentation, and communication skills.</span><br><span>Fluent in English, both written and spoken.</span><br><span>Strong organisational and time-management skills, with the ability to manage multiple priorities.</span><br><span>Proactive, confident, positive, and results-oriented personality with a strong commercial mindset.</span><br><span>Strong problem-solving and decision-making abilities.</span><br><span>Professional presentation and excellent interpersonal skills.</span><br><span>Proficiency in CRM systems and standard business software.</span><br><span>Ability to work in a fast-paced, target-driven environment and take full responsibility for business performance.</span><br></span><br> </div>

The Production Planner is responsible for planning, coordinating, and monitoring production activities to ensure efficient manufacturing operations and on-time product availability. The role develops production schedules based on sales demand, customer orders, inventory levels, and resource availability while coordinating with production, warehouse, procurement, and quality teams. The Production Planner also monitors schedule execution through the ERP system, maintains accurate production records, and supports continuous operational efficiency by ensuring timely updates and effective production planning

company’s strategic objectives. •Develop and implement procurement strategies aligned with business objectives •Lead the procurement team and oversee daily purchasing operations • Identify, evaluate, negotiate and manage strategic supplier relationships •Negotiate contracts, pricing, payment terms, and service level agreements •Ensure timely procurement of goods and services while maintaining quality standards •Collaborate with finance, operations, warehouse, production and other departments to support business requirements •Monitor inventory trends and support demand planning to optimize stock levels • Prepare procurement reports, saving analysis, supplier scorecards & executive dashboards •Mentor train & develop procurement staff <br>FMCG and F&B Experience

City Star Lebanon is looking for a highly organized and professional Executive Secretary to support senior management and ensure smooth daily administrative operations

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Finance and System ERP Integration Lead - to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the Role The Finance Integrations Lead plays a key leadership role in onboarding newly acquired companies onto Valsoft’s centralized Oracle NetSuite ERP and connected financial tools.<br> This individual is responsible for owning and executing complete migration projects, from discovery to post-go-live, with minimal oversight.<br> Reporting directly to the Group Head of Finance, the Finance Integrations Lead ensures the successful transition of legacy ERP systems and financial operations into the group-standard environment, maintaining data integrity, compliance, and alignment with Valsoft’s global finance processes.<br> Key Responsibilities: Lead end-to-end migration projects for newly acquired companies, including legacy ERP data migration and system configuration.<br> Conduct discovery sessions to understand current-state processes and design future-state configurations within Oracle NetSuite and connected tools.<br> Create and manage project plans, timelines, risks, and deliverables, ensuring on-time and high-quality execution.<br> Coordinate the migration of chart of accounts, vendors, customers, transactions, and ledger balances from legacy ERPs into NetSuite.<br> Lead configuration and deployment of core modules within NetSuite (e.<br>g., GL, AP, AR, Fixed Assets, Bank Recs, etc.<br>). Standardize financial processes across acquired entities to align with group policies and reporting standards.<br> Collaborate with accounting and finance teams to ensure business readiness for go-live and support month-end close activities post-migration.<br> Serve as the primary point of contact for project stakeholders, including acquired company finance teams, internal technical resources, and group leadership.<br> Present regular updates and recommendations to the Group finance and senior leadership.<br> Document system configurations, process flows, and migration procedures for knowledge transfer and audit purposes.<br> Contribute to the refinement of deployment methodologies and onboarding playbooks to drive scalability and efficiency.<br> Bachelor’s degree in Accounting, Finance, Information Systems, or a related field.<br> CPA designation is a strong asset.<br> 4+ years of experience in ERP migration, financial systems implementation, or post-merger integration.<br> Hands-on experience with Oracle NetSuite (or equivalent ERP) including system configuration and data migration.<br> Strong understanding of finance and accounting processes including multi-entity, intercompany, consolidation, and reporting structures.<br> Proven ability to manage complex projects independently and communicate effectively with both technical and non-technical stakeholders.<br> Detail-oriented with excellent analytical and organizational skills.<br> Nice To Have: Experience with enterprise integration platforms or middleware.<br> Knowledge of EDI (AS2/OpenAS2) and e-commerce integrations (punchouts, order feeds, inventory updates).<br> Familiarity with monitoring/logging tools (e.<br>g., ELK, Kibana, Papertrail).<br> Experience automating operational tasks and system maintenance.<br></span> </div>

Daily Operation: <br>• Handle Day to Day Branch Operation. <br>•Team building & team management. <br>•Implement Management Rules and Regulations to be followed by subordinates to ensure efficiency and productivity of the team. <br>•Ensure the proper implementation of Branch opening and handover check lists. <br>•Lifting Branch procedures up to standards including procedures documentation. <br>•Maintain a hygienic environment that complies with health and food safety standards. <br>•Implement a positive lifestyle in the Branch that meets with the brand’s mission, vision, and objectives. <br> <br>Customer Service: <br>•Assist customers at the counter with orders during shift. <br>•Handle Branch custom cake orders and delivery orders in coordination with Customer Care Team. <br>•Ensuring all the birthday cake orders are delivered on time in coordination with Central Kitchen and Customer Service Team. <br>•Surveying customers randomly and collecting feedback daily from Customer Service Team. <br>•Ensure customer needs are met, complaints are resolved, and service is quick and efficient. <br> <br>Branch Inventory & Cost Control: <br>• Implement effective strategies to be followed by team members to minimize costs. <br>•Keeping record of Branch inventory items for daily production and weekly orders. <br>•End of Month Branch inventory. <br>•Coordinate with Head Office Cost Control and Accounting Team on a daily and weekly basis

WE’RE HIRING — BARISTA <br> <br>WAY is a pottery studio and café in Beirut — a creative space combining pottery, workshops, events, and a café in a relaxed and creative environment. <br> <br>We’re looking for a Barista to join our team and handle the day-to-day café operations at WAY. <br> <br>Working Hours <br>Monday: 9:00 AM – 12:00 PM <br>Tuesday: 9:00 AM – 8:00 PM <br>Wednesday: 9:00 AM – 12:00 PM <br>Thursday: 9:00 AM – 8:00 PM <br>Friday: Off <br>Saturday: Off <br> <br>Rate & Benefits <br>USD 3.50–4.00/hour, depending on experience. <br>Free access to WAY’s studio activities and pottery sessions. <br> <br>Main Responsibilities <br> <br>•⁠ ⁠Preparing and serving coffee, matcha, and other beverages <br>•⁠ ⁠Taking and preparing customer orders <br>•⁠ ⁠Providing friendly and professional customer service <br>•⁠ ⁠Maintaining cleanliness and organization of the café and bar area <br>•⁠ ⁠Monitoring café stock and reporting items that need replenishment <br>•⁠ ⁠Preparing the café for opening and properly closing the bar area <br>•⁠ ⁠Assisting during events and busy studio periods <br>•⁠ ⁠Supporting other day-to-day café and studio operations when needed <br> <br>We’re looking for someone who is: <br> <br>•⁠ ⁠Friendly, reliable, and punctual <br>•⁠ ⁠Comfortable interacting with customers <br>•⁠ ⁠Organized and attentive to cleanliness <br>•⁠ ⁠Able to work independently <br>•⁠ ⁠Previous barista or café experience is preferred <br> <br>Interested? <br>Send your CV or contact us on WhatsApp: 76 733 290

Location: Achrafieh| Type: Full-time | Department: Finance / Billing <br>About the Role <br>We're looking for a detail-minded Billing Officer to manage supplier invoice registration and keep our billing records accurate, on time, and compliant. <br>Key Responsibilities <br>• Billing operations: Register and control incoming supplier invoices. Check them against provisioned amounts, supporting documents, and deadlines. Set up and validate new customer and supplier accounts. <br>• Supplier communication: Clarify and resolve pending issues. Follow up on supplier disputes. <br>• Collaboration: Work with Accounting, Accounts Payable, Operations, and other teams to fix invoice issues quickly. <br>• Reporting and data: Prepare regular reports on registered invoices, pending items, discrepancies, and disputes. Keep records accurate and well filed. <br>• Process improvement: Suggest ways to simplify and automate invoice registration. Support new tools, systems, and projects. <br>• Quality and compliance: Follow internal policies, ISO 9001, and fiscal and accounting standards. Support internal and external audits. <br>Send your cv to farahjoelle@outlook.com

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 10 years of progressive IT experience, including 2 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

<p><b>Key Responsibilities</b></p><ul><li>Lead, mentor, coach, and develop the Customer Support team, fostering a high-performance and customer-centric culture.</li><li>Recruit, onboard, train, and evaluate Customer Support team members, ensuring continuous development and performance management.</li><li>Oversee the day-to-day operations of the Customer Support Department, ensuring service quality, operational efficiency, and adherence to Service Level Agreements (SLAs).</li><li>Manage complex client inquiries, complaints, and escalations, ensuring timely and professional resolution.</li><li>Oversee customer support activities across all communication channels, including phone, email, live chat, WhatsApp, and CRM platforms.</li><li>Supervise the onboarding process for both individual and corporate clients, ensuring completeness, accuracy, and compliance with internal procedures.</li><li>Oversee KYC and AML reviews, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and ongoing monitoring in accordance with internal policies and applicable regulatory requirements.</li><li>Ensure the timely preparation and submission of regulatory reports, questionnaires, and other reporting obligations required by regulatory authorities.</li><li>Oversee payment operations, including client deposits, withdrawals, payment investigations, reconciliation support, and coordination with internal Finance and Operations teams.</li><li>Coordinate with Compliance, Finance, Dealing, IT, and other internal departments to ensure the timely resolution of operational and client-related matters.</li><li>Develop, maintain, and enforce customer support procedures, policies, and standard operating procedures (SOPs).</li><li>Monitor customer support KPIs and operational metrics, including response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and present daily, weekly, monthly, quarterly, and ad hoc management reports covering customer support performance, onboarding statistics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other operational metrics.</li><li>Conduct quality assurance reviews of customer interactions and provide regular coaching and feedback to maintain high service standards.</li><li>Maintain accurate records and ensure the confidentiality and integrity of client information in accordance with company policies and regulatory requirements.</li><li>Support internal and external audits by providing documentation, reports, and operational information as required.</li><li>Perform any other duties reasonably assigned by senior management.</li></ul>

???? **RECRUITMENT NETWORK IS HIRING!** <br> <br>**FINANCIAL CONTROLLER – 5★ HOTEL** <br> <br>Recruitment Network is looking for an experienced **Financial Controller** to join a prestigious hotel operation in **Beirut, Lebanon**. <br> <br>???? Minimum **7 years of experience in the hotel industry** <br>???? Strong background in **hotel finance & accounting** <br>???? Experience in financial reporting, budgeting & forecasting <br>???? Strong knowledge of hotel accounting operations and controls <br>???? Proven leadership and analytical skills <br>???? Excellent attention to detail and financial accuracy <br> <br>???? **Location:** Beirut, Lebanon <br>???? **Apply:** [wakedmarc8@gmail.com](mailto:wakedmarc8@gmail.com)

<p>Liban Lait S.A.L. is looking for an experienced LWR Supervisor to oversee the daily operation, monitoring, and performance of our Liquid Waste Recovery (LWR) system at the dairy farm.</p><p>Key Responsibilities:</p><ul><li>Supervise daily LWR operations and operators.</li><li>Monitor treatment performance, flow rates, tank levels, pH, TSS, TDS, and water recovery.</li><li>Ensure proper operation of pumps, mixers, filters, dosing systems, presses, and related equipment.</li><li>Manage chemical dosing, consumption, and safe handling.</li><li>Conduct daily equipment inspections and coordinate maintenance activities.</li><li>Identify operational issues and perform basic troubleshooting.</li><li>Maintain accurate operational and maintenance records.</li><li>Ensure compliance with SOPs, safety procedures, and environmental requirements.</li><li>Train and guide operators on proper system operation and safety.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Technical diploma with strong practical experience in wastewater treatment.</p><p>Experience in wastewater/water treatment, industrial utilities, dairy/food &amp; beverage wastewater, agricultural waste, or liquid waste recovery.</p><p>Hands-on knowledge of wastewater treatment equipment and processes.</p><p>Practical understanding of pumps, piping, chemical dosing, filtration, clarification, solid-liquid separation, and Reverse Osmosis (RO).</p><p>Strong supervisory, problem-solving, and organizational skills.</p>

Key Responsibilities <br>Coffee Shop Operations <br>• Manage the day-to-day operations of Kahawa coffee shops across all locations. <br>• Ensure consistent product quality, service standards, cleanliness, presentation, and customer experience. <br>• Establish and maintain operating procedures and service standards. <br>• Conduct regular branch visits and ensure operational issues are addressed promptly. <br>• Ensure equipment, coffee machines, kitchen equipment, and facilities are properly maintained. <br>Sales & Business Development <br>• Develop initiatives to increase customer traffic, average spending, and overall sales. <br>• Monitor branch sales performance and identify opportunities for improvement. <br>• Support promotions, new products, seasonal offers, and customer-engagement initiatives. <br>• Develop opportunities for corporate customers, catering, delivery, and other additional revenue channels. <br>• Monitor competitors and market trends within Lubumbashi. <br>Manpower Management <br>• Manage baristas, cashiers, service staff, kitchen employees, supervisors, and other coffee-shop personnel. <br>• Prepare manpower schedules according to operational requirements. <br>• Train and coach employees on customer service, product knowledge, selling techniques, hygiene, and operational standards. <br>• Monitor employee performance, attendance, productivity, and discipline. <br>• Build a strong service-oriented culture across Kahawa locations. <br>Procurement & Inventory <br>• Coordinate purchasing of coffee, food ingredients, packaging, beverages, consumables, and operating supplies. <br>• Maintain appropriate inventory levels while minimizing shortages, waste, and overstocking. <br>• Monitor suppliers, purchasing prices, product quality, and delivery performance. <br>• Control stock movements, wastage, expiry, and consumption. <br>Cost & Financial Control <br>• Monitor sales, food and beverage costs, labor costs, wastage, and operational expenses. <br>• Work toward improving profitability at both branch and overall business level. <br>• Monitor cash-control procedures and ensure proper reconciliation of daily sales. <br>• Prepare and review operational and sales reports. <br>Customer Experience <br>• Ensure customers receive professional, welcoming, and consistent service. <br>• Handle customer complaints and ensure appropriate corrective actions. <br>• Develop initiatives to increase customer loyalty and repeat business. <br>• Maintain the image and positioning of Kahawa as a quality coffee-shop brand in Lubumbashi. <br>Education & Experience <br>• Bachelor's degree or relevant professional qualification in Hospitality Management, Business Administration, Food & Beverage Management, or related field preferred. <br>• Preferably 5+ years of experience in coffee shops, restaurants, cafés, bakery cafés, or food & beverage operations. <br>• Previous experience managing multiple locations or branches is strongly preferred. <br>• Experience in purchasing, inventory management, manpower planning, and sales development is highly desirable. <br>• Previous experience in Africa or multicultural environments would be an advantage. <br>Knowledge & Skills <br>• Strong coffee-shop / restaurant operations knowledge. <br>• Strong people-management and leadership capability. <br>• Good understanding of food and beverage cost control. <br>• Strong purchasing and inventory-management skills. <br>• Commercial mindset with focus on sales growth and profitability. <br>• Strong customer-service orientation. <br>• Ability to analyze operational and sales performance. <br>• Hands-on problem-solving capability. <br>• Ability to work independently and manage several locations simultaneously. <br>• Good communication and interpersonal skills. <br>• French and/or English proficiency appropriate for the Lubumbashi operating environment

Job Description <br> <br>Position Summary <br> <br>We are looking for a Sales Manager to manage and grow a business unit, with responsibility for sales, operations, team leadership, client management, and financial performance. <br> <br>The successful candidate will be responsible for generating sales, increasing revenue, maintaining strong client relationships, managing and developing the team, and ensuring the profitability and smooth operation of the business unit. <br> <br>Job Responsibilities: <br>- Drive sales and achieve monthly and annual sales targets. <br>- Handle sales opportunities from initial enquiry through to conversion, including phone calls, follow-ups, presentations, and in-person meetings. <br>- Follow up on leads and opportunities and maintain accurate and up-to-date CRM records. <br>Increase revenue, client retention, and overall profitability. <br>- Manage the day-to-day operation of the business unit and ensure consistently high service standards. <br>- Lead, motivate, train, and develop the team and manage performance against agreed KPIs. <br>- Recruit and maintain a strong, balanced, and customer-focused team. <br>- Build strong relationships with clients, understand their needs, and ensure a high level of customer satisfaction. <br>- Handle client concerns, renewals, and terminations, with a focus on retaining and growing existing business. <br>- Monitor and manage the business unit’s P&L, revenue, costs, collections, and profitability. <br>- Follow up on outstanding client payments and ensure accurate billing and account records. <br>- Ensure contracts, CRM records, and other administrative records are accurate and up to date. <br>- Coordinate with Head Office, IT, suppliers, building management, and other relevant parties to ensure smooth operations. <br>Monitor the local business and commercial market, including competitors and market developments. <br>- Attend networking and business events to build relationships and generate new business opportunities. <br>- Ensure all company systems, procedures, policies, and service standards are followed. <br>- Report regularly to senior management on sales, financial performance, operations, team performance, and business development. <br>- Take full ownership of the performance and profitability of the assigned business unit. <br> <br> <br>Requirements: <br> <br>- Bachelor’s degree in Business, Management, Marketing, or a related field is preferred. <br>- 5+ years of relevant experience in sales, business development, operations, branch management, hospitality, commercial real estate, or a similar customer-focused environment. <br>- Proven experience in managing sales targets, customer relationships, and a sales-driven team. <br>- Strong commercial and business management skills, with an understanding of P&L, revenue, costs, profitability, and performance KPIs. <br>- Experience managing or leading a team, including recruitment, training, motivation, and performance management. <br>- Strong customer service and relationship-building skills. <br>- Excellent sales, negotiation, presentation, and communication skills. <br>- Fluent in English, both written and spoken. <br>- Strong organisational and time-management skills, with the ability to manage multiple priorities. <br>- Proactive, confident, positive, and results-oriented personality with a strong commercial mindset. <br>- Strong problem-solving and decision-making abilities. <br>- Professional presentation and excellent interpersonal skills. <br>- Proficiency in CRM systems and standard business software. <br>- Ability to work in a fast-paced, target-driven environment and take full responsibility for business performance

<p>Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>About the Role The Finance Integrations Lead plays a key leadership role in onboarding newly acquired companies onto Valsoft s centralized Oracle NetSuite ERP and connected financial tools. This individual is responsible for owning and executing complete migration projects, from discovery to post-go-live, with minimal oversight. Reporting directly to the Group Head of Finance, the Finance Integrations Lead ensures the successful transition of legacy ERP systems and financial operations into the group-standard environment, maintaining data integrity, compliance, and alignment with Valsoft s global finance processes.</p><p>Key Responsibilities: Lead end-to-end migration projects for newly acquired companies, including legacy ERP data migration and system configuration. Conduct discovery sessions to understand current-state processes and design future-state configurations within Oracle NetSuite and connected tools. Create and manage project plans, timelines, risks, and deliverables, ensuring on-time and high-quality execution. Coordinate the migration of chart of accounts, vendors, customers, transactions, and ledger balances from legacy ERPs into NetSuite. Lead configuration and deployment of core modules within NetSuite (e.g., GL, AP, AR, Fixed Assets, Bank Recs, etc.). Standardize financial processes across acquired entities to align with group policies and reporting standards. Collaborate with accounting and finance teams to ensure business readiness for go-live and support month-end close activities post-migration. Serve as the primary point of contact for project stakeholders, including acquired company finance teams, internal technical resources, and group leadership. Present regular updates and recommendations to the Group finance and senior leadership. Document system configurations, process flows, and migration procedures for knowledge transfer and audit purposes. Contribute to the refinement of deployment methodologies and onboarding playbooks to drive scalability and efficiency.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Accounting, Finance, Information Systems, or a related field. CPA designation is a strong asset. 4+ years of experience in ERP migration, financial systems implementation, or post-merger integration. Hands-on experience with Oracle NetSuite (or equivalent ERP) including system configuration and data migration. Strong understanding of finance and accounting processes including multi-entity, intercompany, consolidation, and reporting structures. Proven ability to manage complex projects independently and communicate effectively with both technical and non-technical stakeholders. Detail-oriented with excellent analytical and organizational skills. Nice To Have: Experience with enterprise integration platforms or middleware. Knowledge of EDI (AS2/OpenAS2) and e-commerce integrations (punchouts, order feeds, inventory updates). Familiarity with monitoring/logging tools (e.g., ELK, Kibana, Papertrail). Experience automating operational tasks and system maintenance.</p>