Packing & Packaging Technician Jobs in Lebanon

<p>Spanish-Speaking Technical Support Job Overview</p><p><strong>A reputable IT Company </strong>is looking for a <strong>Spanish-Speaking Technical Support Representative</strong> to join our team.&nbsp;</p><p>This is a <strong>full-time, office-based position</strong> focused on providing professional technical support to clients through email.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support to Spanish-speaking clients through <strong>email</strong>.</li><li>Respond to client inquiries using provided scripts, guidelines, and procedures.</li><li>Identify and troubleshoot technical issues and provide appropriate solutions.</li><li>Ensure clear, professional, and accurate communication with clients.</li><li>Escalate complex or unresolved issues to the relevant team when necessary.</li><li>Follow internal procedures and project guidelines.</li><li>Maintain confidentiality regarding company, project, client, and internal information.</li><li>Complete assigned tasks and responsibilities within the required timeframes.</li><li>Maintain a professional and responsible attitude throughout working hours.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><strong>Fluent Spanish</strong>, both written and spoken.</li><li>Strong communication and customer service skills.</li><li>Good computer skills and basic technical troubleshooting abilities.</li><li>Comfortable working with email and computer-based systems.</li><li>Ability to understand and follow scripts, procedures, and instructions.</li><li>Strong attention to detail.</li><li>Ability to remain calm and professional when handling customer issues.</li><li>Good teamwork and communication skills.</li><li>Previous experience in <strong>technical support, customer service or email support is an advantage.</strong></li><li>Candidates should be comfortable working in an <strong>office-based environment</strong> and following a fixed shift schedule.</li></ul><p>Working Schedule</p><p>The position follows a <strong>12-hour rotating shift schedule</strong>:</p><ul><li>2 days – AM shift</li><li>2 days – Off</li><li>2 days – PM shift</li><li>2 days – Off</li></ul><p><strong>Usual working hours:</strong> 9:00 AM – 9:00 PM</p><p>Employees receive a <strong>1-hour break per shift</strong>, divided throughout the working hours.</p><p>Career Growth</p><p>Possible career progression includes moving from a Support position toward roles such as <strong>Senior Support or Team Leader</strong>.</p><p>Employees are also expected to:</p><ul><li>Respect working hours and schedules.</li><li>Be punctual and reliable.</li><li>Follow company policies and procedures.</li><li>Take proper care of company equipment and office facilities.</li><li>Respect colleagues, supervisors, and team leaders.</li><li>Maintain professional conduct at all times.</li></ul><p>Hiring Process</p><p>The recruitment process includes:</p><ol><li>First interview with the <strong>HR Department</strong></li><li>Second interview with the <strong>Project Manager</strong></li><li>Training period</li><li>Probation period</li><li>Official onboarding upon successful completion</li></ol><p><strong>Probation period: 3 months.</strong></p><p>&nbsp;</p><p><strong>Position Details</strong></p><p><strong>Position:</strong> Spanish-Speaking Technical Support<br><strong>Employment Type:</strong> Full-time<br><strong>Work Model:</strong> Office-based<br><strong>Language:</strong> Spanish<br><strong>Age Range:</strong> 24–28 years old<br><strong>Location:</strong> Office-based position</p>

<p>Our client a telecom company are seeking, an Aftersales Technical Support Engineer with strong expertise in diesel generators, diesel engines, and their control systems. The successful candidate will provide remote technical support to customers and field service teams by diagnosing, troubleshooting, and resolving complex technical issues. The ideal candidate has a solid understanding of diesel engine mechanics, generator operation, and maintenance practices, with the ability to identify root causes and recommend effective solutions. This role requires strong analytical, communication, and technical reporting skills, as well as the ability to conduct structured troubleshooting sessions remotely via video calls and other digital communication platforms.</p><p>Key Responsibilities</p><ul><li>Provide remote technical support for diesel generators and related equipment.</li><li>Diagnose mechanical, electrical, and control system faults using a systematic troubleshooting approach.</li><li>Conduct live troubleshooting sessions with customers and field technicians through video calls and other remote communication tools.</li><li>Analyze technical issues, identify root causes, and recommend effective corrective actions.</li><li>Support installation, commissioning, maintenance, and repair activities when required.</li><li>Interpret electrical schematics, wiring diagrams, technical drawings, service manuals, and engine documentation.</li><li>Prepare clear technical reports, including findings, root cause analyses, corrective actions, and recommendations.</li><li>Collaborate with engineering teams to resolve complex or recurring technical issues.</li><li>Maintain accurate service records and technical documentation.</li><li>Ensure compliance with company procedures, quality standards, and safety requirements.</li><li>Provide technical guidance and product support to customers and internal teams.</li><li>Travel locally or internationally when required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree or Technical Degree in Mechanical Engineering, Electrical Engineering, or a related technical field.</li><li>2-3 years of experience in diesel generator technical support, maintenance, or aftersales service.</li><li>Hands-on experience in the Operation &amp; Maintenance (O&amp;M) of diesel generators is mandatory.</li><li>Strong knowledge of diesel engines, generator control systems, alternators, protection systems, and mechanical components.</li><li>Excellent troubleshooting and fault diagnosis skills.</li><li>Ability to read and interpret electrical schematics, mechanical drawings, and technical manuals.</li><li>Proficiency in Microsoft Office and technical report writing.</li><li>Familiarity with diagnostic and measurement tools, including multimeters, clamp meters, and standard mechanical hand tools.</li><li>Strong analytical, problem-solving, organizational, and follow-up skills.</li><li>Excellent verbal and written communication skills with a customer-focused approach.</li><li>Ability to work independently, manage multiple priorities, and perform effectively under pressure.</li><li>Fluency in English and French is mandatory; Arabic is an advantage.</li><li>Experience in the telecom power industry is considered an advantage.</li></ul>

Responsibilities <br>• Perform preventive and corrective electrical maintenance. <br>• Inspect electrical panels, wiring, and control systems. <br>• Troubleshoot and repair electrical faults. <br>• Install and replace electrical equipment. <br>• Perform routine equipment inspections. <br>• Calibrate measuring instruments. <br>• Keep tools and work areas clean. <br>• Follow safety and food safety procedures. <br>Requirements <br>• BT or Technical Degree in Electrical Maintenance or a related field. <br>• 2-–3 years of experience in electrical maintenance. <br>• Physically fit to work in an industrial environment

Responsibilities <br>• Perform preventive and corrective electrical maintenance. <br>• Inspect electrical panels, wiring, and control systems. <br>• Troubleshoot and repair electrical faults. <br>• Install and replace electrical equipment. <br>• Perform routine equipment inspections. <br>• Calibrate measuring instruments. <br>• Keep tools and work areas clean. <br>• Follow safety and food safety procedures. <br>Requirements <br>• BT or Technical Degree in Electrical Maintenance or a related field. <br>• 2-–3 years of experience in electrical maintenance. <br>• Physically fit to work in an industrial environment

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>- Perform preventive &amp; corrective maintenance on PV systems</p><p><br></p><p>- Install, commission, &amp; maintain solar PV systems, including panels, inverters, batteries, &amp; mounting structures</p><p><br></p><p>- Prepare accurate service reports &amp; technical documentation</p><p><br></p><p>- Provide clear explanations to clients regarding system operation &amp; maintenance</p><p><br></p><p>- Conduct system performance testing</p><p><br></p><p>Requirement: Have a car &amp; willing to drive company’s vehicles</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Install, commission, &amp; maintain solar PV systems, including panels, inverters, batteries, &amp; mounting structures</p><p>Prepare accurate service reports &amp; technical documentation</p><p></p></section>

* A technical background in automotive electronics, electrical systems, or a related field is preferred. <br>* Previous experience installing GPS trackers, vehicle alarms, audio systems, or other automotive electronics is an advantage, but not required. <br>* We provide comprehensive training to candidates who demonstrate a strong willingness to learn, a positive attitude, and good technical aptitude. <br>* Basic knowledge of vehicle electrical systems is a plus. <br>* Good problem-solving skills and attention to detail. <br>* Ability to work independently and as part of a team. <br>* Valid driver’s license. <br>* Reliable, professional, and customer-oriented

Location : Zouk Mikael <br>Job Role: <br>Responsible for setting gemstones, diamonds, and other precious stones into jewelry pieces, ensuring secure, precise, and aesthetically pleasing results. The role requires advanced skills in stone setting techniques and attention to detail to maintain the highest standards of craftsmanship. <br> <br>Qualifications: <br>- Minimum of 3–5 years of experience as a gemstone setter <br>- Experience with different types of stone setting, including prong, bezel, channel, and bead settings <br>- Proven ability to work with precious metals, diamonds, and gemstones <br>- Familiarity with tools and equipment specific to stone setting

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a skilled Electrician to join our team. The Electrician will be responsible for installing, maintaining, and repairing electrical wiring, equipment, and fixtures. <br><br>Job Responsibility:<br>- Install and maintain wiring, control systems, and other electrical components<br>- Inspect electrical systems, equipment, and components to identify hazards and ensure they meet safety codes<br>- Troubleshoot electrical issues and implement repairs as needed<br>- Collaborate with other team members and contractors to complete projects on time and within budget<br>- Keep accurate records of work performed and materials used<br><br>Candidate Requirements:<br>- High school diploma or equivalent<br>- Completion of an apprenticeship program or relevant certification<br>- Proven experience as an Electrician<br>- Strong knowledge of electrical systems, wiring, and safety regulations<br>- Excellent troubleshooting and problem-solving skills<br>- Ability to work independently and as part of a team</p> </div>

We are seeking a detail-oriented and motivated Mechanical Draftsman to join our growing engineering team in Achrafieh. In this role, you will bridge the gap between design concepts and production reality by creating precise 2D and 3D technical drawings and maintaining accurate documentation. <br>Key Responsibilities: <br>• Develop Drawings: Prepare comprehensive 2D production drawings and 3D models using Autodesk Inventor. <br>• Modify Designs: Update, optimize, and modify existing mechanical designs based on engineering feedback. <br>• Scale Equipment: Apply engineering design changes seamlessly across multiple machine sizes. <br>• Manage Documentation: Generate, update, and audit accurate Bills of Materials (BOM) for production and procurement

<p>About the Role</p><p>We're hiring precise, disciplined technicians to operate our Surface Mount Technology (SMT) production line: pick-and-place machines, reflow ovens, solder paste printers, and AOI inspection systems. No prior SMT experience required; we train the right candidate on the equipment. What matters most is a solid technical foundation and strong work discipline.</p><p>&nbsp;</p><p>Responsibilities</p><ul><li>Set up, operate, and monitor SMT equipment during production runs</li><li>Load and calibrate machine programs for product changeovers</li><li>Perform in-process quality checks and catch defects before they escalate</li><li>Carry out routine maintenance and basic troubleshooting</li><li>Maintain accurate production and traceability logs</li><li>Follow ESD and controlled-environment protocols</li></ul><p>&nbsp;</p><p>Requirements</p><ul><li>Technical diploma: TS (Technicien Supérieur) minimum in Electronics, Electromechanics, Industrial Electricity. LT also accepted</li><li>Solid grounding in electronics fundamentals (schematics, circuits, components)</li><li>Comfortable with hand tools, soldering irons, multimeters</li><li>Willing to work in an underground, windowless facility for full shifts</li><li>Able to stand for extended periods and handle repetitive, close-detail work</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><br>Summary:<br>We are seeking a skilled Electrician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing electrical wiring, equipment, and fixtures. <br><br>Job Responsibility:<br>- Install, maintain, and repair electrical control, wiring, and lighting systems<br>- Inspect electrical components, identify electrical problems, and repair or replace faulty parts<br>- Perform regular maintenance on electrical systems to ensure safety and efficiency<br>- Read technical diagrams and blueprints to determine wiring layouts<br>- Test electrical systems using tools such as ohmmeters, voltmeters, and oscilloscopes<br><br>Candidate Requirements:<br>- Proven experience as an Electrician<br>- Knowledge of electrical systems and hand tools<br>- Ability to work in various environments (e.g. residential, commercial, industrial)<br>- Strong troubleshooting skills<br>- Understanding of safety procedures and regulations<br>- Certification as an Electrician</p> </div>

We’re Hiring – Diesel Generator Technicians <br> <br>Join one of Lebanon’s leading companies in diesel generator maintenance, specializing in Caterpillar generators. <br> <br>We are looking for skilled and motivated Diesel Generator Technicians to join our growing team. <br> <br> Experience in diesel generator maintenance and troubleshooting is preferred. <br>???? Work Location: Furn El Chebbak or Ghazieh (depending on your place of residence). <br>???? Competitive salary and a professional work environment with opportunities for growth <br>If you are interested, or know someone who fits this position, please share this opportunity

Overview of Responsibilities: <br>- Operate and troubleshoot different medical imaging modalities such as X-ray, MRI, CT, ultrasound, and others. <br>- Position patients correctly to obtain accurate and clear image. <br>- Monitor patients and ensure their safety and privacy during imaging procedures. <br>- Safeguard patients and staff from unnecessary exposure by adhering to radiation safety protocols and procedures. <br>- Calibrate the equipment. <br>- Administer contrast agents and perform injection procedures for contrast- enhanced imaging studies. <br>- Interpret images correctly and communicate findings to physicians when needed. <br>Implement and maintain quality control measures. <br>- Ensure the proper sterilization and storage of the equipment. <br>- Manage and organize medical imaging data, including proper labeling, and archiving. <br>- Maintain a safe and clean working environment. <br> <br>Qualifications: <br>- Bachelor's degree in medical imaging <br> <br>Years of Experience: <br>- Between 0 and 3 years

???? We're Hiring | Junior Spa Therapist <br> <br>Currently hiring a Junior Spa Therapist for one of our clients. <br> <br>We're looking for passionate professionals who are eager to grow their careers in the wellness industry. <br> <br>???? Massage Diploma (mandatory) or Licensed Physiotherapist <br>???? Passion for wellness and exceptional client care <br>???? Eagerness to learn and grow professionally <br> <br>???? Interested? Send your CV to rrecruitstalents@gmail.com

Spanish-Speaking Technical Support Representative <br> <br>We are seeking a fluent Spanish speaker to join our Technical Support team. This is a full-time, office-based position supporting Spanish-speaking clients in the online gaming and betting industry. <br> <br>The role is entirely email-based, with no phone calls required. The successful candidate will respond to clients using prepared scripts and company guidelines, investigate their concerns, provide clear solutions and escalate complex cases when necessary. <br> <br>Key Responsibilities <br> <br>* Respond to Spanish-speaking clients via email <br>* Provide accurate support using approved scripts and procedures <br>* Assist with account, platform and service-related issues <br>* Identify problems and communicate clear solutions <br>* Escalate complex cases to the appropriate department <br>* Document interactions and maintain accurate support records <br>* Follow company procedures and service-quality standards <br>* Protect client information and maintain confidentiality <br> <br>Requirements <br> <br>* Fluent written and spoken Spanish <br>* Good computer and troubleshooting skills <br>* Strong written communication and customer-service skills <br>* Responsible, detail-oriented and solution-focused <br>* Comfortable working rotating 12-hour day and night shifts <br>* Previous technical support or customer-service experience is an advantage <br> <br>Schedule <br> <br>* Two day shifts <br>* Two days off <br>* Two night shifts <br>* Two days off <br> <br>Day shifts generally run from 9:00 AM to 9:00 PM. Night shifts run from 9:00 PM to 9:00 AM. <br> <br>Salary and Benefits <br> <br>* $850 per month during the three-month probation period <br>* $900 per month plus bonuses after probation <br>* Meals and office refreshments <br>* 28 vacation days after completing six months <br>* Four additional paid days off <br> <br>How to Apply <br> <br>Send your CV via WhatsApp: <br> <br>+961 71 886 091

<p><h4>Job description</h4> <h4>Benefits / perks</h4> <ul> <li>Flexible scheduling</li> <li>Competitive compensation $18-$22</li> <li>Career advancement opportunities</li> </ul> <h4>Job summary</h4> <p>We are seeking a talented window coverings expert to join our team! In this role, you will construct, install, and repair structures and fixtures of wood, plywood, and wallboard using the carpenter’s hand and power tools. The ideal candidate is hard-working and dedicated to producing quality work. If you are an experienced carpenter with a positive attitude, we want to hear from you.</p> <p><strong>4 day work week with some overtime possible</strong></p> <h4>Responsibilities</h4> <ul> <li>Follow all safety rules and regulations</li> <li>Maintain a clean and safe work environment</li> <li>Use blueprints, sketches, or building plans to determine construction requirements and materials needed</li> <li>Install products up to manufacturer's standards</li> <li>Install fixtures and materials such as windows, flooring, trim, and hardware</li> <li>Interact with customers, suppliers, and other construction professionals</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience as a carpenter</li> <li>Strong understanding of mathematical concepts and measurements</li> <li>Ability to read and take action on blueprints</li> <li>Ability to safely operate hand and power carpentry tools</li> <li>Knowledge of building regulations and codes</li> <li>Ability to stand for long periods and lift heavy objects</li> </ul></p><p></p>

<p><h4>Job description</h4> <h4>Benefits / perks</h4> <ul> <li>Flexible scheduling</li> <li>Competitive compensation $18-$22</li> <li>Career advancement opportunities</li> </ul> <h4>Job summary</h4> <p>We are seeking a talented window coverings expert to join our team! In this role, you will construct, install, and repair structures and fixtures of wood, plywood, and wallboard using the carpenter’s hand and power tools. The ideal candidate is hard-working and dedicated to producing quality work. If you are an experienced carpenter with a positive attitude, we want to hear from you.</p> <p><strong>4 day work week with some overtime possible</strong></p> <h4>Responsibilities</h4> <ul> <li>Follow all safety rules and regulations</li> <li>Maintain a clean and safe work environment</li> <li>Use blueprints, sketches, or building plans to determine construction requirements and materials needed</li> <li>Install products up to manufacturer's standards</li> <li>Install fixtures and materials such as windows, flooring, trim, and hardware</li> <li>Interact with customers, suppliers, and other construction professionals</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience as a carpenter</li> <li>Strong understanding of mathematical concepts and measurements</li> <li>Ability to read and take action on blueprints</li> <li>Ability to safely operate hand and power carpentry tools</li> <li>Knowledge of building regulations and codes</li> <li>Ability to stand for long periods and lift heavy objects</li> </ul></p><p></p>

<p><h4>Job description</h4> <h4>Benefits / perks</h4> <ul> <li>Flexible scheduling</li> <li>Competitive compensation $18-$22</li> <li>Career advancement opportunities</li> </ul> <h4>Job summary</h4> <p>We are seeking a talented window coverings expert to join our team! In this role, you will construct, install, and repair structures and fixtures of wood, plywood, and wallboard using the carpenter’s hand and power tools. The ideal candidate is hard-working and dedicated to producing quality work. If you are an experienced carpenter with a positive attitude, we want to hear from you.</p> <p><strong>4 day work week with some overtime possible</strong></p> <h4>Responsibilities</h4> <ul> <li>Follow all safety rules and regulations</li> <li>Maintain a clean and safe work environment</li> <li>Use blueprints, sketches, or building plans to determine construction requirements and materials needed</li> <li>Install products up to manufacturer's standards</li> <li>Install fixtures and materials such as windows, flooring, trim, and hardware</li> <li>Interact with customers, suppliers, and other construction professionals</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience as a carpenter</li> <li>Strong understanding of mathematical concepts and measurements</li> <li>Ability to read and take action on blueprints</li> <li>Ability to safely operate hand and power carpentry tools</li> <li>Knowledge of building regulations and codes</li> <li>Ability to stand for long periods and lift heavy objects</li> </ul></p><p></p>

<p><h4>Job description</h4> <h4>Benefits / perks</h4> <ul> <li>Flexible scheduling</li> <li>Competitive compensation $18-$22</li> <li>Career advancement opportunities</li> </ul> <h4>Job summary</h4> <p>We are seeking a talented window coverings expert to join our team! In this role, you will construct, install, and repair structures and fixtures of wood, plywood, and wallboard using the carpenter’s hand and power tools. The ideal candidate is hard-working and dedicated to producing quality work. If you are an experienced carpenter with a positive attitude, we want to hear from you.</p> <p><strong>4 day work week with some overtime possible</strong></p> <h4>Responsibilities</h4> <ul> <li>Follow all safety rules and regulations</li> <li>Maintain a clean and safe work environment</li> <li>Use blueprints, sketches, or building plans to determine construction requirements and materials needed</li> <li>Install products up to manufacturer's standards</li> <li>Install fixtures and materials such as windows, flooring, trim, and hardware</li> <li>Interact with customers, suppliers, and other construction professionals</li> </ul> <h4>Qualifications</h4> <ul> <li>Previous experience as a carpenter</li> <li>Strong understanding of mathematical concepts and measurements</li> <li>Ability to read and take action on blueprints</li> <li>Ability to safely operate hand and power carpentry tools</li> <li>Knowledge of building regulations and codes</li> <li>Ability to stand for long periods and lift heavy objects</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>