Restaurant Assistant Manager Jobs - Beirut Lebanon
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Confidential
Lebanon - Beirut
A company located in Zouk Mosbeh Kesserwan is looking for a System Support Associate to join our Technology department and provide first-line technical support to employees across the different companies within our group.
<br>The successful candidate will be the first point of contact for colleagues experiencing system-related issues. The role involves receiving support requests by phone and email, troubleshooting problems, resolving incidents when possible, and escalating more complex issues to the appropriate IT team.
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<br>Key Responsibilities
<br>Support:
<br>• Act as the first point of contact for system support requests from employees across the group
<br>• Receive and respond to support requests by phone, email, and other internal communication channels
<br>• Diagnose and troubleshoot common software and user-access issues
<br>• Provide clear, friendly and professional assistance to users
<br>• Log, track and follow up on incidents and service requests
<br>• Resolve incidents within the scope of first-line support and escalate more complex issues when required
<br>• Follow up on escalated issues to ensure timely resolution and keep users informed
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<br>Documentation:
<br>• Maintain accurate documentation of incidents, solutions, and recurring issues
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<br>Testing:
<br>• Responsible for testing new features or completed issue resolutions on the system
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<br>Training:
<br>• Train new employees on the system during the onboarding phase
<br>• Train employees on new features added to the system
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<br>Reporting & System Enhancement:
<br>• Report errors that are recurrent in the system and recommend solutions to the business analyst specialist.
<br>• Contribute to improving internal support procedures and knowledge base documentation
<br>• Work closely with other members of the team to ensure smooth day-to-day operations
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<br>Qualifications
<br>• Bachelor’s degree or diploma in Information Technology, Computer Science, Business Management, MIS or a related field
<br>• 1–2 year of experience in system support or a similar role
<br>• Good understanding of basic systems concepts
<br>• Strong troubleshooting and problem-solving skills
<br>• Good communication and interpersonal skills
<br>• Patient and service-oriented approach when dealing with users
<br>• Ability to prioritize multiple requests and manage time effectively
<br>• Good command of English, both written and spoken
<br>• Customer-service oriented and approachable
<br>• Organized and reliable
<br>• A good communicator
<br>• Proactive in following up and resolving problems
<br>• Comfortable working with employees from different departments
Soft STM
Lebanon - Beirut
Position Overview
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<br>We are looking for a highly organized, proactive, and detail-oriented Administrative Assistant with practical experience in accounting and sales support. The successful candidate will be responsible for providing day-to-day administrative assistance while supporting basic accounting activities, sales operations, customer follow-up, and documentation.
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<br>The ideal candidate should be comfortable working with numbers, customers, suppliers, and internal teams, with strong communication and organizational skills.
<br>
<br>Key Responsibilities
<br>1. Administrative Support
<br>Manage daily administrative tasks and office documentation.
<br>Handle incoming calls, emails, correspondence, and inquiries.
<br>Prepare letters, quotations, reports, presentations, and other business documents.
<br>Maintain organized electronic and physical filing systems.
<br>Schedule meetings, appointments, and follow-ups.
<br>Coordinate with suppliers, customers, and internal departments.
<br>Assist management with various administrative and operational tasks.
<br>Maintain confidentiality of company and customer information.
<br>2. Accounting & Finance Support
<br>Record and maintain invoices, receipts, payments, and expenses.
<br>Assist with accounts payable and accounts receivable activities.
<br>Prepare and follow up on customer invoices and payment collections.
<br>Maintain customer and supplier account records.
<br>Assist in bank reconciliation and basic accounting reconciliations.
<br>Monitor outstanding balances and prepare collection follow-up lists.
<br>Assist the accountant with monthly reports and financial documentation.
<br>Verify invoices and supporting documents for accuracy.
<br>Maintain proper filing of accounting records.
<br>3. Sales Support
<br>Prepare and send quotations, proposals, and commercial documents.
<br>Follow up with customers regarding quotations, orders, and payments.
<br>Maintain and update customer and prospect databases.
<br>Support the sales team with order processing and documentation.
<br>Make follow-up calls and emails to existing and potential customers.
<br>Coordinate with customers regarding delivery, installation, or service requirements.
<br>Maintain accurate sales records and prepare sales activity reports.
<br>Assist in tracking sales opportunities and pending quotations.
<br>Support customer relationship management and after-sales follow-up.
<br>4. Customer & Supplier Coordination
<br>Communicate professionally with customers and suppliers.
<br>Follow up on customer requests and ensure timely responses.
<br>Coordinate with suppliers regarding orders, invoices, and deliveries.
<br>Resolve routine administrative and commercial issues or escalate them when necessary.
<br>Maintain professional relationships with customers and business partners.
<br>Qualifications & Experience
<br>Bachelor's degree or diploma in Business Administration, Accounting, Finance, Sales, or a related field.
<br>2–4 years of experience in an administrative, accounting, sales administration, or similar position.
<br>Practical knowledge of basic accounting principles.
<br>Previous experience handling invoices, payments, collections, and account records.
<br>Previous experience in sales support or customer follow-up is preferred.
<br>Good knowledge of Microsoft Office, particularly Excel and Word.
<br>Experience with accounting software or ERP systems is an advantage.
<br>Good written and verbal communication skills in English and Arabic.
<br>French is considered an advantage.
<br>Required Skills
<br>Strong organizational and time-management skills.
<br>Excellent attention to detail and accuracy.
<br>Good numerical and analytical abilities.
<br>Strong communication and interpersonal skills.
<br>Customer-oriented attitude.
<br>Ability to multitask and prioritize responsibilities.
<br>Ability to work independently and as part of a team.
<br>Professional attitude and appearance.
<br>Strong follow-up and problem-solving skills.
<br>Ability to handle confidential information responsibly.
<br>Preferred Profile
<br>
<br>The ideal candidate is someone who can combine administrative efficiency, basic accounting knowledge, and sales coordination. The position requires a person who is comfortable dealing with both numbers and people, can follow up on pending tasks without constant supervision, and can maintain accurate records
Beit Youssef
Lebanon - Beirut
Beit youssef restaurant in Harissa is seeking an experience lebanese floor manager to join the team
gn
Lebanon - Beirut
WAY is a pottery studio and café in Beirut — a creative space offering pottery workshops, open studio sessions, events, and a place for people to disconnect from the city and create.
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<br>We’re looking for a Full-Time Studio Assistant (Female) to join our team and support the daily operations of the studio.
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<br>Working Hours
<br>Monday–Friday: 10:00 AM – 7:00 PM
<br>Saturday: 10:00 AM – 1:00 PM (Remote)
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<br>Salary & Benefits
<br>USD 500–650/month, depending on experience and qualifications.
<br>Free access to WAY’s studio activities and pottery sessions.
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<br>Main Responsibilities
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<br>• Managing reservations and bookings
<br>• Following up with clients before and after sessions
<br>• Customer support and responding to inquiries
<br>• Assisting with workshops, private events, and celebrations
<br>• CRM data entry and keeping client information updated
<br>• Inventory checks and stock follow-up
<br>• Coordinating with the studio team on daily activities
<br>• Supporting general administrative and operational tasks
<br>• Other activities related to the day-to-day operations of WAY
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<br>We’re looking for someone who is:
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<br>• Organized and reliable
<br>• Friendly and comfortable communicating with clients
<br>• Detail-oriented and able to follow up consistently
<br>• Comfortable with basic computer work and data entry
<br>• Able to work in a creative, active studio environment
<br>• Fluent in Arabic and English
<br>
<br>Interested?
<br>Send your CV or contact us on WhatsApp: 76 733 290
CAdvisors
Lebanon - Beirut
Previous experience in restaurant or hospitality management.
<br>Strong leadership, organizational, and communication skills.
<br>Ability to manage teams and ensure smooth daily operations.
<br>Commitment to quality, customer satisfaction, and operational excellence.
<br>???? Accommodation provided for applicants relocating from Beirut.
<br>???? Location: Anjar, Lebanon
Gio Delicatesse
Lebanon - Beirut
Company: GIO Delicatesse
<br>Location: Biyada, Mount Lebanon
<br>Reports to: Management
<br>Employment type: Full time
<br>
<br>Job Summary:
<br>We are looking for an energetic and customer-focused Market Floor Manager to run the daily operations of our market floor. The Market Floor Manager leads the floor team, ensures shelves are well stocked, displays are attractive and products are fresh, and makes sure every customer receives excellent service. The role works closely with the stock keeper, cashiers and management to keep the floor running smoothly and to meet sales and quality targets.
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<br>Key Responsibilities:
<br>• Oversee the daily operations of the market floor, opening to closing.
<br>• Supervise, schedule and guide the floor team, including shelf stackers, cashiers and sales staff.
<br>• Ensure shelves are fully stocked, products are well arranged and displays and pricing are correct and attractive.
<br>• Check product freshness and expiry dates on the floor, and remove expired or damaged items immediately.
<br>• Coordinate with the stock keeper and warehouses to replenish products and report shortages to management.
<br>• Provide excellent customer service and handle customer questions, requests and complaints professionally.
<br>• Monitor sales performance and help achieve sales and merchandising targets.
<br>• Enforce food safety, hygiene, cleanliness and safety standards across the floor.
<br>• Help prevent loss and waste by monitoring stock handling, shrinkage and damaged goods.
<br>• Train new team members and keep the team motivated and well organized.
<br>• Prepare reports and updates for management when requested.
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<br>Requirements
<br>• Previous experience in supermarket, retail, delicatessen or hospitality floor management is required.
<br>• Proven leadership skills and the ability to manage and motivate a team.
<br>• Strong customer service and communication skills.
<br>• Good organizational skills and attention to detail.
<br>• Basic computer skills; familiarity with POS or inventory systems is an advantage.
<br>• Ability to work flexible hours, including weekends and busy periods.
<br>• Ability to stand and move around for long periods and handle goods when needed.
<br>• Good command of Arabic; knowledge of English or French is a plus
Confidential
Lebanon - Beirut
A restaurant chain in Jal El Dib is currently recruiting an HR Manager.
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<br>University Graduate with more than 5 years experience as HR Manager
GalopSAL
Lebanon - Beirut
Introduction: Galop sal is the exclusive franchisee of Hermès in Lebanon, the most respected brand in fashion and luxury.
<br>Located in the heart of Beirut city center in an iconic historical building, Hermès boutique spans over 300 m2
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<br>Principal mission: You take a role in the success of the boutique by achieving KPIs on a monthly and yearly basis. You are accountable for providing best customer experience and service. You take part in all tasks and activities of the Boutique that are assigned to you, in the front and back office.
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<br>Reporting: You will report to Retail Manager
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<br>Remuneration : Commensurate with experience and profile
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<br>Responsibilities
<br>
<br>
<br>- Demonstrate mastery of Hermès brand fundamentals, its rich history and heritage, as well as the specificities of Hermès collections, main features, prices, and sales pitches in order to convey the uniqueness of our brand to new and existing clients
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<br>- Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices
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<br>
<br>Client Experience
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<br>- Deliver superior client experience by ensuring that our clients feel welcomed, valued and promptly attended to
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<br>- Enhance the brand perception in order to create and perpetuate the desire for the brand for new and existing clients
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<br>- Turn any situation into an opportunity to reinforce the client experience
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<br>- Be aware of own communication style and adapt to each client by employing active listening and fully understanding and capturing their needs, desires and motivations
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<br>- Engage with clients through story-telling and emotional connection, and take ownership of personal discourse in order to build respectful and loyal client relationships
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<br>
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<br>Business Performance and Operational Excellence
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<br>- Stay up-to-date and ensure full compliance with GALOP company policies and internal procedures in regards to IT tools, schedule, security, retail operations, administration and data protection regulations
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<br>- Adhere to GALOP Dress Code and Grooming Guidelines, and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry in Lebanon.
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<br>- Work closely with the rest of the team to ensure that all operational tasks are completed on time and to a high standard
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<br>Ensure that all actions, transactions, and decisions are in line with GALOP company practices and legal requirements. Work with transparency, integrity and respect for people and company property
Bazano Group
Lebanon - Beirut
We are looking for a smart serious PR Manager, to lead our public relation in a Restaurant, located in Jounieh, near Fouad Chhab stadium.
<br>Experience : 5+ years of experience, well connected, and in deep knowledge of the F&B Business in the region.
<br>Can start as soon as possible
Confidential
Lebanon - Beirut
A new restaurant in Beirut is expanding its team and looking for motivated, passionate, and dedicated individuals to join its opening team.
<br>
<br>AVAILABLE POSITIONS:
<br>
<br>Hostesses
<br>Cashiers
<br>Runners
<br>Waiters
<br>Supervisors
<br>Floor Manager
<br>
<br>Bar:
<br>
<br>Head Bartender
<br>Bartenders
<br>Barbacks
<br>
<br>Kitchen Crew
Lebanon - Beirut
Job Description <div> <p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p> <p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p> <p> <u> <strong>Why This Opportunity Matters</strong> </u> </p> <p>You ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p> <p>This is not a role where you simply respond to messages. You ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p> <p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br>
</p> <p> <u> <strong>What You ll Own</strong> </u> </p> <p>In this role, you will:</p> <ul> <li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li> <li>Process customer orders accurately and ensure all required information is complete.</li> <li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li> <li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li> <li>Maintain accurate customer and order records in shared Google Sheets.</li> <li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li> <li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li> <li>Moderate comments on social media advertisements while protecting a professional brand image.</li> <li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li> </ul> <p> </p> <p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <u> <strong>What Makes You Successful</strong> </u> </p> <p>You ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p> <p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p> <p>Because phone communication is an important part of the role, you ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p> <p>You ll be especially successful if you:</p> <ul> <li>Communicate politely and professionally, including during difficult customer interactions.</li> <li>Stay calm, organized, and focused when order volumes or customer demands increase.</li> <li>Show empathy while remaining clear and solution-oriented.</li> <li>Learn new processes quickly and apply feedback.</li> <li>Work with discipline and reliability without needing constant follow-up.</li> <li>Take initiative instead of waiting for every next step to be assigned.</li> <li>Are serious about building a long-term career in customer service and e-commerce operations.</li> </ul> <p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p></div>
Tohme Capital
Lebanon - Beirut
Part-Time Social Media Manager / Content Creator
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<br>Location: Qornet El Hamra / Beirut, Lebanon
<br>Compensation: $500/month
<br>Schedule: Part-time, flexible hours
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<br>Looking for a creative and reliable social media manager / content creator to help build and manage a personal brand.
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<br>Responsibilities include:
<br>Identify strong content opportunities and ideas
<br>Film short-form content
<br>Take photos when needed
<br>Edit Reels, TikToks, and short videos
<br>Create captions and posting ideas
<br>Help plan content around daily life, business, real estate, fitness, travel, and Lebanon
<br>Identify trends and formats that fit the brand
<br>Organize and maintain a consistent content schedule
<br>Occasionally attend activities, meetings, projects, or events to capture content
<br>The role is part-time and deliverable-based rather than fixed hours.
<br>Looking for someone who understands Instagram and TikTok, has strong taste, can identify what will perform well, and is comfortable directing and shooting content.
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<br>Please send examples of previous work and social media pages you have managed
Tohme Capital
Lebanon - Beirut
Part-Time Social Media Manager / Content Creator
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<br>Location: Qornet El Hamra / Beirut, Lebanon
<br>Compensation: $500/month
<br>Schedule: Part-time, flexible hours
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<br>Looking for a creative and reliable social media manager / content creator to help build and manage a personal brand.
<br>
<br>Responsibilities include:
<br>Identify strong content opportunities and ideas
<br>Film short-form content
<br>Take photos when needed
<br>Edit Reels, TikToks, and short videos
<br>Create captions and posting ideas
<br>Help plan content around daily life, business, real estate, fitness, travel, and Lebanon
<br>Identify trends and formats that fit the brand
<br>Organize and maintain a consistent content schedule
<br>Occasionally attend activities, meetings, projects, or events to capture content
<br>The role is part-time and deliverable-based rather than fixed hours.
<br>Looking for someone who understands Instagram and TikTok, has strong taste, can identify what will perform well, and is comfortable directing and shooting content.
<br>
<br>Please send examples of previous work and social media pages you have managed
Tohme Capital
Lebanon - Beirut
Part-Time Social Media Manager / Content Creator
<br>
<br>Location: Qornet El Hamra / Beirut, Lebanon
<br>Compensation: $500/month
<br>Schedule: Part-time, flexible hours
<br>
<br>Looking for a creative and reliable social media manager / content creator to help build and manage a personal brand.
<br>
<br>Responsibilities include:
<br>Identify strong content opportunities and ideas
<br>Film short-form content
<br>Take photos when needed
<br>Edit Reels, TikToks, and short videos
<br>Create captions and posting ideas
<br>Help plan content around daily life, business, real estate, fitness, travel, and Lebanon
<br>Identify trends and formats that fit the brand
<br>Organize and maintain a consistent content schedule
<br>Occasionally attend activities, meetings, projects, or events to capture content
<br>The role is part-time and deliverable-based rather than fixed hours.
<br>Looking for someone who understands Instagram and TikTok, has strong taste, can identify what will perform well, and is comfortable directing and shooting content.
<br>
<br>Please send examples of previous work and social media pages you have managed
Tohme Capital
Lebanon - Beirut
Part-Time Social Media Manager / Content Creator
<br>
<br>Location: Qornet El Hamra / Beirut, Lebanon
<br>Compensation: $500/month
<br>Schedule: Part-time, flexible hours
<br>
<br>Looking for a creative and reliable social media manager / content creator to help build and manage a personal brand.
<br>
<br>Responsibilities include:
<br>Identify strong content opportunities and ideas
<br>Film short-form content
<br>Take photos when needed
<br>Edit Reels, TikToks, and short videos
<br>Create captions and posting ideas
<br>Help plan content around daily life, business, real estate, fitness, travel, and Lebanon
<br>Identify trends and formats that fit the brand
<br>Organize and maintain a consistent content schedule
<br>Occasionally attend activities, meetings, projects, or events to capture content
<br>The role is part-time and deliverable-based rather than fixed hours.
<br>Looking for someone who understands Instagram and TikTok, has strong taste, can identify what will perform well, and is comfortable directing and shooting content.
<br>
<br>Please send examples of previous work and social media pages you have managed
Recruiting For You By Grace Antoun
Lebanon - Beirut
Looking for a Bar Manager for a high-end restaurant in Beirut Saifi.
<br>Send your CV to: Graceantoun5@hotmail.com
Eddys Hospitality Group
Lebanon - Beirut
We’re looking for an experienced Branch Manager to join our team in Keserwan area!
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<br>????Key responsibilities:
<br>- Daily branch operations and team supervision
<br>- Staff scheduling, training, and performance follow-up
<br>- Ensuring excellent customer service
<br>- Monitoring food safety, hygiene, and cleanliness standards
<br>- Stock and inventory management
<br>- Monitoring sales, wastage, and operational costs
<br>- Handling customer complaints and operational issues
<br>- Coordinating with different departments and management
<br>- Ensuring company standards and procedures are followed
<br>
<br>????Requirements:
<br>- Previous experience in restaurant/food & beverage management
<br>- Strong leadership and communication skills
<br>- Good organizational and problem-solving skills
<br>- Ability to work in a fast-paced environment
<br>- Flexibility with working hours
<br>- Strong knowledge of food safety and hygiene standards
<br>
<br>???? Location: Keserwan
<br>
<br>???? Send your resume to: management@eddys.me
<br> Don't forget to name your file: BranchManager_YourName
Recruiting For You By Grace Antoun
Lebanon - Beirut
Looking for shift manager for PM shift from 7 till 12 from Monday till Saturday for a restaurant in Mar Mikhael
<br>Interested candidates can send their CV via WhatsApp or contact 71841102 & Please mention "Grace Antoun" as your reference when applying
Eat Out sarl
Lebanon - Beirut
Eat Out sarl is seeking a Senior Area Manager / Operations Manager to oversee The Wok's multi-branch operations across Beirut and Mount Lebanon.
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<br>Key responsibilities:
<br>- Lead and monitor day-to-day operations across all branches, ensuring consistent service, food quality, cleanliness, and customer experience.
<br>- Manage branch managers and staffing plans, including recruitment needs, scheduling, training, coaching, and performance follow-up.
<br>- Implement and enforce company SOPs, operational standards, food-safety requirements, and reporting routines.
<br>- Control food, labor, and operating costs; analyze branch performance and drive corrective action to achieve targets.
<br>- Oversee inventory controls, purchasing coordination, stock accuracy, waste reduction, and branch-level accountability.
<br>- Coordinate delivery operations and performance across aggregators and internal teams.
<br>- Work closely with the central kitchen to ensure production planning, supply continuity, product consistency, and timely distribution to branches.
<br>- Prepare regular operational reports and lead continuous-improvement initiatives.
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<br>Requirements:
<br>- Minimum 7 years of relevant food and beverage experience.
<br>- Proven track record managing multiple restaurant or food-service branches.
<br>- Strong leadership, people-management, cost-control, inventory, and problem-solving skills.
<br>- Hands-on, organized, and comfortable working across Beirut and Mount Lebanon.
<br>
<br>Employment: Full-time.
<br>Compensation: USD 1,500–2,000 per month, plus a performance-based bonus
DHL
Lebanon - Beirut
<div ><p ><strong><span Bookman Old Style", serif; font-size: 11pt;"><span>1.<span Times New Roman";"> </span></span></span></strong><strong><u><span Bookman Old Style", serif; font-size: 11pt;">Job Purpose</span></u></strong></p><span Bookman Old Style", serif; font-size: 11pt;">To perform pick-up and delivery of shipments with the associated documentation, in accordance with company and network standards, whilst meeting customer requirements.</span></div><div><strong Times New Roman", serif; font-size: 10pt; text-indent: -18pt;"><span Bookman Old Style", serif; font-size: 11pt;"><br></span></strong></div><div><strong Times New Roman", serif; font-size: 10pt; text-indent: -18pt;"><span Bookman Old Style", serif; font-size: 11pt;">2.<span Times New Roman"; font-size: 7pt; font-weight: normal; font-stretch: normal;"> </span></span></strong><strong Times New Roman", serif; font-size: 10pt; text-indent: -18pt;"><u><span Bookman Old Style", serif; font-size: 11pt;">Principal Accountabilities</span></u></strong></div><div><div ><p ><strong><u><span Bookman Old Style", serif; font-size: 11pt;"> <br> </span></u></strong></p><ul > <li><span Bookman Old Style", serif; font-size: 11pt;">Delivery and/or pick-up of shipments from customers, according to the delivery and pick-up standards.</span><span Bookman Old Style", serif; font-size: 11pt;"></span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Capture and return complete and accurate data in accordance with the standards set.</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Represent DHL in an honest, friendly, helpful manner in order to increase customer satisfaction.</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Anticipate and respond positively to individual customer’s problems, needs and identify opportunities for extended use of DHL’s services.</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Maintain and promote DHL’s corporate image through well-maintained uniform, vehicle etc.</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Support and participate in team activities.</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Safety and security: adhere to country laws and regulations, company and third party rules and standards.</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Observe high standards of security, handling and control of our customer’s shipments and DHL/customers’ property.</span></li><li>Check communication equipment and perform routine checks on the condition of his/her vehicle prior to departure from station.</li></ul></div></div><div><div ><span Bookman Old Style", serif; font-size: 11pt;"><br></span></div></div><div><div ><span Bookman Old Style", serif; font-size: 11pt;"><div ><p ><strong><u><span Bookman Old Style", serif; font-size: 11pt;">3. Nature and Scope</span></u></strong></p><p><span Bookman Old Style", serif; font-size: 11pt;"></span></p><p ><strong><span Bookman Old Style", serif; font-size: 11pt;"><span>a)<span Times New Roman";"> </span></span></span></strong><strong><span Bookman Old Style", serif; font-size: 11pt;">Context:</span></strong></p><p ><span Bookman Old Style", serif; font-size: 11pt;">The jobholder reports into the Operations Dept the key responsibilities being the execution of pick-up’s & deliveries within a specific area or route and in accordance with DHL standards & Global SOP procedures.<span> </span>There is continuous contact with customers on a daily basis and the jobholder must act in a polite and professional manner.</span></p><p ><strong><span Bookman Old Style", serif; font-size: 11pt;"><span>b)<span Times New Roman";"> </span></span></span></strong><strong><span Bookman Old Style", serif; font-size: 11pt;">Reporting Relationships:</span></strong></p><p ><span Bookman Old Style", serif; font-size: 11pt;">The Courier position reports into the Operations Station Supervisor.<span> </span>The Operations Manager has the Senior Management responsibility for all operation staff.</span></p><p ><span Bookman Old Style", serif; font-size: 11pt;"></span></p><div ><strong Times New Roman", serif; font-size: 10pt; text-indent: -14.4pt;"><em><span Bookman Old Style", serif; font-size: 11pt;"><br></span></em></strong></div><p ><span Bookman Old Style", serif; font-size: 11pt;"></span></p><div ><strong Times New Roman", serif; font-size: 10pt; text-indent: -14.4pt;"><em><span Bookman Old Style", serif; font-size: 11pt;">c)<span Times New Roman"; font-size: 7pt; font-weight: normal; font-stretch: normal; font-style: normal;"> </span></span></em></strong><strong Times New Roman", serif; font-size: 10pt; text-indent: -14.4pt;"><span Bookman Old Style", serif; font-size: 11pt;">Contacts:</span></strong><p ><span Bookman Old Style", serif; font-size: 11pt;">External:</span><em><span Bookman Old Style", serif; font-size: 11pt;"> </span></em><span Bookman Old Style", serif; font-size: 11pt;">Customers</span></p> <p ><span Bookman Old Style", serif; font-size: 11pt;">Internal:<span> </span>CSA’s, Dispatchers, Team leaders, Cash-controllers, Sales Department</span></p> <p ><strong><span Bookman Old Style", serif; font-size: 11pt;"><span>d)<span Times New Roman";"> </span></span></span></strong><strong><span Bookman Old Style", serif; font-size: 11pt;">Problem Solving:</span></strong></p> <p ><span Bookman Old Style", serif; font-size: 11pt;">To find ways and alternatives in order to fulfill all pick-ups & deliveries taking under consideration the time limitations of customers whilst applying DHL standards. (TDX/WMX/CMX)</span><span Bookman Old Style", serif; font-size: 11pt;"></span></p> <p ><strong><span Bookman Old Style", serif; font-size: 11pt;"><span>e)<span Times New Roman";"> </span></span></span></strong><strong><span Bookman Old Style", serif; font-size: 11pt;">Decision Making:</span></strong></p> <p ><span Bookman Old Style", serif; font-size: 11pt;">To prioritize pick-up’s & deliveries according to route demands and take initiative during the course of his work which will help decrease problems.</span><span Bookman Old Style", serif; font-size: 11pt;"></span></p> <p ><strong><span Bookman Old Style", serif; font-size: 11pt;"><span>f)<span Times New Roman";"> </span></span></span></strong><strong><span Bookman Old Style", serif; font-size: 11pt;">Planning and Organization:</span></strong></p> <p ><span Bookman Old Style", serif; font-size: 11pt;">To plan & organize his route in the most effective manner in order to avoid returned shipments that affect operations performance measures.</span></p> <p ><strong><span Bookman Old Style", serif; font-size: 11pt;"><span>g)<span Times New Roman";"> </span></span></span></strong><strong><span Bookman Old Style", serif; font-size: 11pt;">Job Challenge:</span></strong></p> <span Bookman Old Style", serif; font-size: 11pt;">To meet the targets & DHL standards<div ><p ><strong><u><span Bookman Old Style", serif; font-size: 11pt;">4. Knowledge, Skills and Experience</span></u></strong></p><p><span ></span></p><ul > <li><span Bookman Old Style", serif; font-size: 11pt;">Experience working with customers considered as an advantage</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Good command of both Greek and English language</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Planning & organizing skills</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Tolerance for stress</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Attention to detail</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Initiative</span></li> <li><span Bookman Old Style", serif; font-size: 11pt;">Communication skills</span></li> </ul></div></span> </div></div><br></span></div></div>
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