Software Tester Jobs in Lebanon

knowledge of computer software and emails. <br>english educated

<p>Individuals in the Customer Support Analyst I role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member. Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products. Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements. Handle Service Task / End-User Support : First point of contact and day-to-day technical support to end users Respond to Level 1 and 2 support requests via the IT Ticketing system Enter call data into the tracking system Provide user access service in accordance with established procedures Diagnose problems systematically and evaluate multiple options before escalation Meet agreed service levels and proactively communicate delays or blockers Document problem status, troubleshooting and resolution Endpoint, Hardware, Software &amp; Peripheral Support: Configure, deploy, maintain and troubleshoot laptops, desktops, mobile devices, printers, scanners, meeting-room equipment and other IT peripherals Perform standard software installations, updates, upgrades and endpoint configuration Perform minor hardware and peripheral troubleshooting and coordinate warranty/vendor repairs Prepare equipment for new starters, transfers, replacements and field deployments Ensure endpoint configurations comply with ICT and security standards IT Asset &amp; Inventory Management: Maintain complete, accurate and current IT asset records Record asset allocation, movement, repair, replacement, return and disposal Conduct periodic physical verification and investigate discrepancies proactively Ensure assets are correctly assigned to users and locations Support the complete IT asset lifecycle Projects, Field Support &amp; Operational Activities : Independently manage assigned activities and deliverables within ICT projects Prepare simple implementation plans, timelines and status updates Identify dependencies, risks and blockers and escalate them proactively Provide IT support to WVL offices and field locations as required Travel to remote offices for installations, troubleshooting, maintenance and assessments Prepare required equipment, tools and documentation before field visits Support testing, rollouts, migrations and technology improvements Security, Compliance &amp; Service Continuity: Adhere to WVL and corporate ICT security policies, procedures and standards Support endpoint security, patching, encryption, MFA and other required controls Promptly report suspected security incidents, vulnerabilities, lost equipment or policy violations Protect credentials, organizational information and IT equipment Support business continuity and recovery procedures relevant to end-user technology Ensure Documentation, Communications and Service Improvement: Create and maintain documentation of issue resolutions, procedures and troubleshooting guides Document solutions to common problems and contribute to the Knowledge Base Communicate updates on issues in a timely manner Alert team members about recurring problems Participate in integration and user acceptance testing Recommend practical improvements to service quality and support processes Train or guide co-workers on supported functionality where required. Vendor &amp; Procurement Support: Coordinate with vendors and service providers for technical support, repairs, warranties and replacements Track equipment sent for repair and follow up until closure Escalate delayed vendor actions and maintain appropriate records Assess technical requirements before recommending hardware or software purchases Ensure proposed purchases comply with ICT standards and have appropriate business/technical justification Follow WVL procurement and approval procedures Perform Other Duties as Required: Attend relevant WVL meetings and participate in capacity-building activities as needed Act responsibly regarding own security and contribute to a positive security culture Report safeguarding incidents as required by policy Abide by security policies and procedures and report incidents or breaches to the appropriate manager Perform other duties as assigned by the Line Manager</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science or another related field. Relevant IT certifications such as Microsoft or CompTIA are an advantage. Demonstrated practical experience in IT service desk, desktop support or a comparable technical support role. Typically 2 to 3 years of IT work experience. Demonstrated ability to independently troubleshoot hardware, software, Windows/Microsoft 365 endpoints and basic network issues. Experience with IT asset management, vendor coordination and supporting multiple priorities is required. Effective written and verbal communication in English. The position requires ability and willingness to travel independently and frequently to WVL offices and field locations. Occasionally lift and carry IT equipment and peripherals, and perform basic physical tasks associated with IT support, such as connecting equipment, installing peripherals, and accessing equipment in office/network environments. Experience with Microsoft 365 administration/support, including Outlook, Teams, OneDrive and SharePoint Experience with Windows 10/11 endpoint administration and troubleshooting Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, IP addressing and network troubleshooting Experience with network printers and peripheral troubleshooting IT service management / ITIL knowledge or certification Experience working in a multi-office or field-support environment Demonstrated ability to manage multiple priorities independently and communicate progress proactively</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview To deliver and support a high volume of smaller concurrent professional services projects within customer support across customer-facing and internal workstreams.<br> The role requires a self-sufficient, technically capable individual with strong general IT and networking knowledge, able to manage implementation activity, troubleshoot issues, maintain accurate records, and work independently with minimal supervision.<br> Key Responsibilities Deliver multiple smaller professional services projects from initiation through to completion Carry out technical setup, configuration, implementation, and support tasks as required Liaise with customers, internal teams, and third parties to ensure projects progress to plan Assess technical requirements, prerequisites, risks, and dependencies before and during delivery Troubleshoot and resolve technical issues relating to implementations, connectivity, and customer environments Maintain accurate project and technical documentation, notes, and status updates Support project meetings, capture actions, and complete agreed technical tasks Communicate clearly and professionally with customers on progress, issues, and next steps Escalate more complex issues where needed while resolving routine matters independently Use AI tools to support documentation, reporting, troubleshooting, and answering technical questions from clients Previous experience in a professional services, implementation, technical support, systems engineer, or similar role Strong general IT knowledge across end-user systems, software, infrastructure, and troubleshooting - Strong understanding of networking fundamentals, including IP addressing, DNS, DHCP, routing, switching, Wi-Fi, VPNs, and general connectivity Experience working directly with customers in a technical delivery or support environment Ability to manage multiple tasks and smaller concurrent projects at the same time Strong written and verbal communication skills Good attention to detail and accurate record keeping Ability to work independently in a remote environment Confident using workplace systems and digital tools Practical use of AI tools such as ChatGPT, Copilot, or similar to improve efficiency and support day-to-day work Desirable Skills and Experience Experience in software implementation, onboarding, or service delivery Experience working in hotels/hospitality environment, and working with PMS and/or PBX systems Experience working with hosted, cloud, or on-premise systems Exposure to customer networks, firewalls, VLANs, remote access, and site readiness checks - Awareness of project delivery methods or service processes Experience producing customer-facing technical documentation or handover notes Behavioural Competencies Self-sufficient and proactive Technically minded and solutions-focused Well organised and methodical Professional and dependable Calm under pressure Comfortable working in a fast-paced environment AI Capability Requirement The role requires practical and confident use of AI as part of normal working practice.<br> The successful candidate should be able to use AI tools responsibly to improve speed, quality, and consistency of work, including drafting communications, summarising actions, preparing documentation, supporting troubleshooting, improving reporting, and helping answer technical questions from clients.<br> Measures of Success Successful delivery of multiple live technical projects and tasks Quality and accuracy of technical configuration and documentation Clear and professional customer communication Timely completion of actions and follow-ups Ability to troubleshoot effectively and maintain delivery momentum</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</span></p><br><p><span>Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.&nbsp;</span></p><br><p><span>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.</span></p><br><p>We are looking for a Product Management Consultant to join the Murex Testing Suite (MTS) team within the Information Systems Product Management domain.</p><br><p>MTS is a strategic platform ensuring the quality and reliability of MX.3 products. In this role, you will work closely with MX.3 Product Development teams to ensure that testability is integrated into product design and delivery.</p><br><p><b><u>Your Responsibilities:</u></b></p><br><ul><li>Contribute to product backlog definition and prioritization</li><li>Translate needs into clear user stories with acceptance criteria</li><li>Work closely with MX.3 product teams to ensure testability of features</li><li>Support functional validation and acceptance of delivered features</li><li>Participate in Agile ceremonies (refinement, planning, demos)</li><li>Maintain test documentation and validation guidelines</li><li>Collaborate with Product, QA, and Operations teams</li></ul><p><b><u>Your Profile</u></b></p><br><ul><li>0–3 years of experience in Business Analysis, Product, QA, or similar roles</li><li>Strong analytical and communication skills</li><li>Interest in software quality, testing, and product lifecycle</li><li>Familiarity with Agile and tools like Jira is a plus</li></ul><p><b><u>Why join</u></b></p><br><ul><li>Work at the intersection of Product Management and Quality Engineering</li><li>Contribute to large-scale enterprise software (MX.3)</li><li>Gain exposure to end-to-end product lifecycle and cross-team collaboration</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an AI Engineering Manager to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the job: The AI Engineering Manager leads a cross-functional team (Development &amp; QA) and owns technical architecture, delivery outcomes, AI-enabled system design and driving an AI first culture among your team.<br> This role is both strategic and hands-on.<br> It requires strong expertise in modern AI frameworks, applied AI architectures, and scalable system design.<br> The manager is accountable for delivering stable, secure, AI-powered capabilities — not just managing execution.<br> Core Responsibilities Technical Leadership &amp; Architecture Own product architecture, including AI/LLM-integrated components Design scalable, secure, and maintainable systems Lead decisions involving: LLM integration (OpenAI, Azure OpenAI, etc.<br>) RAG architectures and vector databases AI orchestration frameworks (LangChain, Semantic Kernel, LlamaIndex) Ensure system reliability, observability, and cost efficiency Establish AI governance and safe usage practices AI Framework &amp; Methodology Expertise Apply modern AI methodologies, including: Retrieval-Augmented Generation (RAG) Prompt engineering and evaluation AI output validation and guardrails Human-in-the-loop workflows Model monitoring and performance evaluation Drive experimentation, A/B testing, and telemetry-based decision making Team Leadership Lead and mentor developers and QA engineers Raise AI literacy across the team Establish AI-native coding and review standards Balance speed, quality, and architectural integrity Delivery &amp; Outcome Ownership Own predictable, high-quality releases Ensure AI features are measurable, validated, and production-ready Act as technical escalation point Drive cross-team alignment with Product, Data, and DevOps AI-Driven Engineering Excellence Leverage AI-assisted development tools to improve velocity Optimize AI cost-performance tradeoffs Embed automation into testing and CI/CD pipelines 7+ years software engineering experience, 2+ years in technical leadership Hands-on experience building and deploying AI-enabled systems Strong knowledge of: LLM integration and prompt design RAG architectures and vector search AI orchestration frameworks Cloud platforms (Azure, AWS, or GCP) Experience designing scalable distributed systems Preferred Experience in regulated industries AI governance and compliance knowledge Model lifecycle management and monitoring tools</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an Account Executive to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the job: As Account Executive – North America, you’ll play a critical role in driving revenue by identifying, qualifying, and closing new business opportunities with car rental operators and mobility providers.<br> You’ll act as the first point of contact for prospective customers, work closely with marketing and leadership, and build a predictable pipeline of high-quality opportunities.<br> Key Responsibilities What Your Day Will Look Like Identify and engage prospective customers through outbound calls, email, LinkedIn, and industry events Conduct discovery calls to qualify leads and understand rental business workflows and challenges Present and sell our SaaS car rental platform, clearly articulating ROI, efficiency gains, and revenue impact Manage the full end-to-end sales cycle, from first contact through contract execution Seamlessly transition new customers to onboarding and customer success teams Support early-stage customers through activation and first value realization Maintain accurate pipeline, activity tracking, and forecasting in CRM tools (HubSpot or similar) Consistently meet or exceed monthly and quarterly KPIs (outreach, demos, pipeline, revenue) Act as a product expert and trusted advisor to car rental operators Gather customer feedback from the field to influence product roadmap and go-to-market strategy Strong new business “hunter” sales mentality is essential Ideally 3+ years of proven success in B2B SaaS sales, ideally selling operational or vertical software Experience selling into car rental, fleet management, mobility, automotive, or transportation industries is a strong plus Comfortable with outbound prospecting and handling rejection Confident running discovery calls and solution-based sales conversations Experience managing a full sales cycle with uncapped commission structures Startup experience or comfort working in fast-paced, evolving environments Strong communication, presentation, and relationship-building skills CRM experience (Salesforce or equivalent) Self-motivated, goal-driven, and comfortable working autonomously Passion for technology and modernizing legacy processes Fluent in English (written and verbal)</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Aspire Software is looking for a AI Consultant to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>About the job: This role bridges technical engineering and customer delivery, ensuring successful implementations from initial setup through go-live and post-launch support. The ideal candidate is someone who can speak both the language of technology and the language of business finance. They are comfortable discussing APIs and database structures with IT teams while also understanding financial statements, KPIs, profitability analysis, and business performance metrics. This combination enables them to successfully implement Lumina AI solutions that deliver meaningful business value, not just technical functionality.</p><p>Key Responsibilities</p><ul><li>Solution Implementation &amp; Configuration</li><li>Financial &amp; Business Process Analysis</li><li>Data Integration &amp; Technical Delivery: Configure and troubleshoot APIs, data imports, exports, ETL processes, and data mappings. Ensure data quality, integrity, and consistency across all integrated systems.</li><li>Testing &amp; Quality Assurance: Develop and execute test plans, system validation procedures, and UAT Verify the accuracy of financial reports, dashboards, and AI-generated insights. Identify, troubleshoot, and resolve technical and business-related implementation issues.</li><li>AI &amp; Analytics Enablement: Support the deployment of AI-powered analytics, forecasting, benchmarking, and performance management solutions. Assist clients in leveraging AI insights to improve operational decision-making. Collaborate with the product and development teams to identify enhancemen opportunities based on client feedback and implementation experience.</li><li>Cross-Functional Collaboration: Work closely with AI Consultants, Product Managers, Developers, Data Engineers to ensure successful project delivery. Provide feedback to product and engineering teams to enhance Lumina AI capabilities and user experience.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure Lumina AI solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solution</p><p></p></section>

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are a software engineering company located in Beirut with multiples branches in the MENA region.</p><p>Responsibilities:</p><ul><li>Register company branches on customer procurement portals and maintain profiles</li><li>Document control</li><li>Tender document preparation</li><li>Sales support</li><li>All pre-sales related admin work</li></ul><p>Working hours: Monday to Friday - 8 am to 4:30 pm</p><p>Our offices are located at Galaxy Center, Gallerie Semaan, Beirut</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for a tech-savvy fresh graduate or university student to provide pre-sales support within the organization.</p><p>Qualifications:</p><ul><li>Bachelor degree or diploma</li><li>Strong technical/computer skills</li><li>Can do attitude</li><li>Strong research and analytical capabilities</li><li>Living in Beirut is a must</li></ul><p></p></section>

The AI Platform Engineer is responsible for designing, building, deploying, and maintaining the infrastructure, platforms, and applications that support the organization's AI initiatives. The role focuses on developing AI-enabled solutions, AI agents, and Model Context Protocols (MCPs), while ensuring scalable, secure, and reliable deployment environments. The AI Platform Engineer works closely with the AI Transformation team, business stakeholders, and ICT teams to deliver innovative AI solutions that drive operational efficiency and business value. <br> <br>Duties & Responsibilities <br>A. AI Platform & Infrastructure Management <br>• Build, configure, and maintain AI development, testing, and production environments. <br>• Manage AI infrastructure components to ensure scalability, performance, reliability, and security. <br>• Support the deployment and operation of AI models, services, and applications across cloud and on-premises environments. <br>• Monitor platform performance and implement improvements to optimize availability and efficiency. <br>• Troubleshoot infrastructure, deployment, and integration issues related to AI solutions. <br> <br>B. AI Solutions Development <br>• Design and develop AI-powered applications, tools, and services to support business requirements. <br>• Build and maintain AI agents, MCPs (Model Context Protocols), and workflow automation solutions. <br>• Integrate Large Language Models (LLMs) and other AI technologies into enterprise applications. <br>• Develop APIs and backend services to support AI capabilities and system integrations. <br>• Contribute to the evaluation and adoption of emerging AI technologies and frameworks. <br> <br>C. Full-Stack Application Development <br>• Develop and maintain front-end interfaces for AI-powered applications and platforms. <br>• Design and implement scalable backend services, APIs, and integration components. <br>• Ensure applications are secure, maintainable, and aligned with development standards. <br>• Participate in application testing, debugging, performance tuning, and optimization activities. <br> <br>D. Cloud & DevOps Operations <br>• Deploy and manage AI applications and services on Microsoft Azure. <br>• Support CI/CD pipelines and deployment automation for AI and software development projects. <br>• Manage cloud resources and environments to ensure efficient utilization and cost optimization. <br>• Implement monitoring, logging, and operational support processes for deployed solutions. <br>• Ensure adherence to security, governance, and infrastructure best practices. <br>E. Collaboration & Innovation <br>• Collaborate with AI engineers, data scientists, software developers, and business stakeholders to deliver AI initiatives. <br>• Participate in solution design sessions and contribute technical recommendations. <br>• Document technical architectures, deployment procedures, and development standards. <br>• Stay current with advances in AI, cloud technologies, development frameworks, and industry best practices. <br>• Support experimentation, prototyping, and innovation activities within the AI Transformation Department. <br> <br> <br>Skills/Qualifications <br>Education <br>• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Artificial Intelligence, or a related field. <br> <br>Experience / Knowledge <br>• 3–5 years of experience in software engineering, platform engineering, AI engineering, or related technical roles. <br>• Experience building and deploying applications in cloud environments, preferably Microsoft Azure. <br>• Hands-on experience developing AI-enabled applications, AI agents, and MCP-based solutions. <br>• Strong knowledge of modern AI frameworks, tools, and LLM ecosystems. <br>• Experience with API development, system integrations, and microservices architecture. <br>• Familiarity with containerization technologies and deployment automation tools is an advantage. <br>• Experience working with Linux environments is preferred. <br> <br>Technical Skills <br>• Proficiency in front-end and back-end development technologies. <br>• Strong programming skills in languages such as Python, JavaScript/TypeScript, or similar. <br>• Experience with Azure services, cloud deployment, and infrastructure management. <br>• Knowledge of REST APIs, databases, authentication mechanisms, and application security. <br>• Understanding of DevOps practices, CI/CD pipelines, and version control systems. <br> <br>Competencies <br>• Strong analytical and problem-solving skills. <br>• Ability to work independently and manage multiple priorities. <br>• Strong communication and collaboration abilities. <br>• Continuous learning mindset with a passion for emerging AI technologies. <br>• Attention to detail and commitment to delivering high-quality solutions. <br>• Ability to operate effectively in a fast-paced, innovation-driven environment

We’re seeking a frontend engineer to help us with our enterprise resource planning (ERP) platform built exclusively for the jewelry industry. <br> <br>Our ideal candidate has a firm understanding of web development and frameworks. You’ll be joining a small team working at the forefront of new technology and ultimately deliver amazing global user experiences. <br> <br>What you’ll do <br> <br>Work primarily in Typescript, and Angular (2+) <br>Develop visually appealing front end website architecture, including translating designer mock-ups and wireframes into front-end applications and code <br>Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions. <br> <br>Keep job knowledge up-to-date by studying new development tools, programming techniques, and computing equipment; maintaining personal and professional networks; <br> <br>Build highly scalable distributed solutions that enable positive user experiences and measurable business growth <br> <br>Develop new features in support of rapidly emerging business and project requirements <br>Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities <br> <br>Prepare and maintain end user and administrative and technical documentation <br> <br>Understand, analyze, and implement business needs, feature modification requests, and convert them into software components <br> <br>Provide ideas for innovation in development, performance improvements, process improvement and testing <br> <br>Develop cross-platform software products for use on web, tablet, and mobile <br> <br>Own medium-to-large-sized features from technical design through completion <br>Write clean, correct code incorporating feedback from code reviews; consistently follow best practices <br> <br>Provide helpful and clear feedback to peers in code reviews <br> <br>Make well-reasoned design decisions, recognizing tradeoffs and considering priorities <br>Understand the product vision - including the business area, customer personas, and priorities <br>Empathize with users and use that empathy to guide decision-making <br>Regularly communicate with the team members, participate in status meetings, code reviews and design and brainstorming sessions <br>Debug, fix, and improve existing software <br>Help write new design patterns, improve and adapt existing design component integration <br>Able to interpret and follow requirements and be comfortable raising questions or issues with proposed solutions or a clear path to gaining a solution <br> <br>Requirements <br>Should have 3-5 years of hands-on experience in Angular <br>Proficiency in frontend technologies such as JavaScript, Typescript, CSS, Angular Material and HTML5 <br>Good knowledge in creating reusable, scalable, extensible, and testable modules, components, and libraries <br>Good to have Ag-Grid, Angular Material knowledge <br>Experience utilizing Source code control software (Git, Jenkins) <br>GIT experience submitting pull requests and reviewing/approving pull requests <br>An understanding of programming fundamentals (Object Oriented Programming, data structures, algorithms, client-server application architecture) <br>Knowledge of how to use RESTful APIs <br>Bachelor’s degree in Computer Science, Engineering, or related field <br>Should have excellent verbal and written communication skills <br>Ability to understand end-user needs and user experience <br>Writing efficient, reusable, testable, and scalable code <br>Fluent in English <br> <br>Preferred qualifications <br>Interest in in learning new tools, languages, workflows, and philosophies to grow <br>Strong design and interpretations skills, including the ability to understand business requirements and translate them into efficient and effective user interfaces <br>Persistent in the face of roadblocks; dispatch them efficiently, pulling in others as necessary, all while requiring minimal direction/oversight <br>Good understanding of responsive web design best practices and web performance optimization techniques <br>Attention to detail <br>Good problem-solving skills

We’re seeking a frontend engineer to help us with our enterprise resource planning (ERP) platform built exclusively for the jewelry industry. <br> <br>Our ideal candidate has a firm understanding of web development and frameworks. You’ll be joining a small team working at the forefront of new technology and ultimately deliver amazing global user experiences. <br> <br>What you’ll do <br> <br>Work primarily in Typescript, and Angular (2+) <br>Develop visually appealing front end website architecture, including translating designer mock-ups and wireframes into front-end applications and code <br>Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions. <br> <br>Keep job knowledge up-to-date by studying new development tools, programming techniques, and computing equipment; maintaining personal and professional networks; <br> <br>Build highly scalable distributed solutions that enable positive user experiences and measurable business growth <br> <br>Develop new features in support of rapidly emerging business and project requirements <br>Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities <br> <br>Prepare and maintain end user and administrative and technical documentation <br> <br>Understand, analyze, and implement business needs, feature modification requests, and convert them into software components <br> <br>Provide ideas for innovation in development, performance improvements, process improvement and testing <br> <br>Develop cross-platform software products for use on web, tablet, and mobile <br> <br>Own medium-to-large-sized features from technical design through completion <br>Write clean, correct code incorporating feedback from code reviews; consistently follow best practices <br> <br>Provide helpful and clear feedback to peers in code reviews <br> <br>Make well-reasoned design decisions, recognizing tradeoffs and considering priorities <br>Understand the product vision - including the business area, customer personas, and priorities <br>Empathize with users and use that empathy to guide decision-making <br>Regularly communicate with the team members, participate in status meetings, code reviews and design and brainstorming sessions <br>Debug, fix, and improve existing software <br>Help write new design patterns, improve and adapt existing design component integration <br>Able to interpret and follow requirements and be comfortable raising questions or issues with proposed solutions or a clear path to gaining a solution <br> <br>Requirements <br>Should have 3-5 years of hands-on experience in Angular <br>Proficiency in frontend technologies such as JavaScript, Typescript, CSS, Angular Material and HTML5 <br>Good knowledge in creating reusable, scalable, extensible, and testable modules, components, and libraries <br>Good to have Ag-Grid, Angular Material knowledge <br>Experience utilizing Source code control software (Git, Jenkins) <br>GIT experience submitting pull requests and reviewing/approving pull requests <br>An understanding of programming fundamentals (Object Oriented Programming, data structures, algorithms, client-server application architecture) <br>Knowledge of how to use RESTful APIs <br>Bachelor’s degree in Computer Science, Engineering, or related field <br>Should have excellent verbal and written communication skills <br>Ability to understand end-user needs and user experience <br>Writing efficient, reusable, testable, and scalable code <br>Fluent in English <br> <br>Preferred qualifications <br>Interest in in learning new tools, languages, workflows, and philosophies to grow <br>Strong design and interpretations skills, including the ability to understand business requirements and translate them into efficient and effective user interfaces <br>Persistent in the face of roadblocks; dispatch them efficiently, pulling in others as necessary, all while requiring minimal direction/oversight <br>Good understanding of responsive web design best practices and web performance optimization techniques <br>Attention to detail <br>Good problem-solving skills

We’re seeking a frontend engineer to help us with our enterprise resource planning (ERP) platform built exclusively for the jewelry industry. <br> <br>Our ideal candidate has a firm understanding of web development and frameworks. You’ll be joining a small team working at the forefront of new technology and ultimately deliver amazing global user experiences. <br> <br>What you’ll do <br> <br>Work primarily in Typescript, and Angular (2+) <br>Develop visually appealing front end website architecture, including translating designer mock-ups and wireframes into front-end applications and code <br>Ensure that non-functional requirements such as security, performance, maintainability, scalability, usability, and reliability are being considered when architecting solutions. <br> <br>Keep job knowledge up-to-date by studying new development tools, programming techniques, and computing equipment; maintaining personal and professional networks; <br> <br>Build highly scalable distributed solutions that enable positive user experiences and measurable business growth <br> <br>Develop new features in support of rapidly emerging business and project requirements <br>Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities <br> <br>Prepare and maintain end user and administrative and technical documentation <br> <br>Understand, analyze, and implement business needs, feature modification requests, and convert them into software components <br> <br>Provide ideas for innovation in development, performance improvements, process improvement and testing <br> <br>Develop cross-platform software products for use on web, tablet, and mobile <br> <br>Own medium-to-large-sized features from technical design through completion <br>Write clean, correct code incorporating feedback from code reviews; consistently follow best practices <br> <br>Provide helpful and clear feedback to peers in code reviews <br> <br>Make well-reasoned design decisions, recognizing tradeoffs and considering priorities <br>Understand the product vision - including the business area, customer personas, and priorities <br>Empathize with users and use that empathy to guide decision-making <br>Regularly communicate with the team members, participate in status meetings, code reviews and design and brainstorming sessions <br>Debug, fix, and improve existing software <br>Help write new design patterns, improve and adapt existing design component integration <br>Able to interpret and follow requirements and be comfortable raising questions or issues with proposed solutions or a clear path to gaining a solution <br> <br>Requirements <br>Should have 3-5 years of hands-on experience in Angular <br>Proficiency in frontend technologies such as JavaScript, Typescript, CSS, Angular Material and HTML5 <br>Good knowledge in creating reusable, scalable, extensible, and testable modules, components, and libraries <br>Good to have Ag-Grid, Angular Material knowledge <br>Experience utilizing Source code control software (Git, Jenkins) <br>GIT experience submitting pull requests and reviewing/approving pull requests <br>An understanding of programming fundamentals (Object Oriented Programming, data structures, algorithms, client-server application architecture) <br>Knowledge of how to use RESTful APIs <br>Bachelor’s degree in Computer Science, Engineering, or related field <br>Should have excellent verbal and written communication skills <br>Ability to understand end-user needs and user experience <br>Writing efficient, reusable, testable, and scalable code <br>Fluent in English <br> <br>Preferred qualifications <br>Interest in in learning new tools, languages, workflows, and philosophies to grow <br>Strong design and interpretations skills, including the ability to understand business requirements and translate them into efficient and effective user interfaces <br>Persistent in the face of roadblocks; dispatch them efficiently, pulling in others as necessary, all while requiring minimal direction/oversight <br>Good understanding of responsive web design best practices and web performance optimization techniques <br>Attention to detail <br>Good problem-solving skills

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <br> </p> <p> <span>The Company</span> </p> <p>Toters is an on-demand e-commerce and delivery platform that enables customers to get anything in their city with the highest level of convenience.</p> <p>Technology is at the heart of everything we do. Our product and engineering teams work every day to build experiences that make customers lives easier while continuously improving internal systems to deliver faster and at the best cost.</p> <p>If you re excited about working in a high-growth startup environment and want to be part of a team shaping the future of how people shop in the Middle East, we d love to hear from you.</p> <p> <br> </p> <p> <span>About the Role</span> </p> <p>Are you passionate about building scalable backend systems while owning the cloud infrastructure that powers them? As a <span>Senior Backend Engineer (Platform &amp; DevOps) at Toters, you'll split your time between designing and developing production-grade backend services and improving the cloud platform, deployment pipelines, and operational excellence that enable our engineering teams to deliver software safely and efficiently.</span> </p> <p>In this role, you'll own services end-to-end from application design and implementation to deployment, monitoring, scalability, security, and production reliability. Working closely with Software Engineers, Product Managers, and Infrastructure teams, you'll help build resilient systems that power our products while continuously improving the developer experience.</p> <p> <span>In this role, you will:</span> </p> <p> <br> </p> <p> <span>Backend Engineering</span> </p> <ul> <li>Collaborate with cross-functional teams to translate business requirements into scalable backend solutions.</li> <li>Design, develop, test, and maintain high-performance backend services using PHP (Laravel).</li> <li>Design and build RESTful APIs and microservices that power customer-facing and internal applications.</li> <li>Write clean, maintainable, and well-tested code following engineering best practices.</li> <li>Optimize application performance, database queries, caching strategies, and system scalability.</li> <li>Participate in architecture discussions and contribute to technical decisions that improve long-term maintainability.</li> <li>Conduct thoughtful code reviews and mentor engineers through technical guidance and best practices.</li> </ul> <p> <span>Platform &amp; DevOps</span> </p> <ul> <li>Design, build, and maintain cloud infrastructure on AWS to support highly available and scalable applications.</li> <li>Build and improve CI/CD pipelines that enable fast, reliable, and secure software delivery.</li> <li>Manage containerized applications using Docker and Kubernetes.</li> <li>Automate infrastructure provisioning and configuration using Infrastructure as Code (Terraform or similar tools).</li> <li>Improve system observability through monitoring, logging, alerting, and performance dashboards.</li> <li>Optimize cloud infrastructure for scalability, reliability, security, and cost efficiency.</li> <li>Participate in production incident response, troubleshooting, root cause analysis, and post-incident reviews.</li> <li>Implement security best practices for applications, infrastructure, secrets management, and access control.</li> <li>Continuously improve deployment processes, operational tooling, and developer experience across engineering teams.</li> </ul> <p> <br> </p> <p> <span>Key Qualifications</span> </p> <ul> <li>Bachelor s degree in Computer Science, Engineering, or a related field.</li> <li>6+ years of experience in backend software engineering, with significant hands-on experience in cloud infrastructure and DevOps practices.</li> <li>Strong experience developing backend applications using <span>PHP (Laravel).</span> </li> <li>Solid understanding of Object-Oriented Programming (OOP), SOLID principles, design patterns, and software architecture.</li> <li>Experience designing and building RESTful APIs, distributed systems, and microservices.</li> <li>Strong experience with relational databases such as <span>PostgreSQL or MySQL, along with caching technologies such as Redis.</span> </li> <li>Strong hands-on experience with <span>AWS, including services such as EC2, ECS, Lambda, RDS, S3, IAM, CloudWatch, VPC, and SQS.</span> </li> <li>Experience building and maintaining CI/CD pipelines using GitHub Actions, GitLab CI, Jenkins, or similar tools.</li> <li>Experience working with <span>Docker and Kubernetes in production environments.</span> </li> <li>Experience using Infrastructure as Code tools such as <span>Terraform or CloudFormation.</span> </li> <li>Strong understanding of Linux systems, networking fundamentals, and cloud security best practices.</li> <li>Experience implementing monitoring, logging, and observability solutions using tools such as CloudWatch, Grafana, Prometheus, or the ELK stack.</li> <li>Experience owning production systems, participating in on-call rotations, and resolving production incidents.</li> <li>Strong communication skills with the ability to collaborate across teams and mentor engineers.</li> <li>Passion for building scalable, secure, and reliable systems while continuously improving engineering excellence.</li> </ul> <p> <br> </p> <p> <span>Nice to Have</span> </p> <ul> <li>Experience with <span>Go, Python, or additional backend programming languages.</span> </li> <li>Experience with messaging and streaming technologies such as <span>Kafka, RabbitMQ, or AWS SQS/SNS.</span> </li> <li>Experience deploying serverless applications using AWS Lambda.</li> <li>Experience with Helm, ArgoCD, or GitOps workflows.</li> <li>Experience building Internal Developer Platforms (IDPs) or improving developer tooling.</li> <li>Experience with service mesh technologies such as Istio or Linkerd.</li> <li>Experience working in high-growth technology companies, e-commerce, or on-demand delivery platforms.</li> <li>AWS certifications are a plus.</li> </ul> <p> <br> </p> <p> <span>Why Toters?</span> </p> <ul> <li>Flexible work environment with hybrid-friendly roles.</li> <li>Opportunity to work across software engineering and cloud infrastructure, building systems that directly power Toters' products.</li> <li>Solve complex engineering challenges involving backend architecture, cloud infrastructure, automation, and distributed systems.</li> <li>Collaborate with talented engineers in a culture of ownership, mentorship, and continuous learning.</li> <li>Direct impact on products used by thousands of customers every day.</li> <li>Competitive compensation package.</li> <li>Exclusive discounts on Toters orders.</li> <li>First-class medical insurance.</li> </ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the job: We are looking for a motivated and hands-on BDR Manager to lead and scale our growing outbound team.<br> In this role, you will oversee a team of 5+ Business Development Representatives focused on generating new business opportunities through high-volume outbound outreach—primarily phone calls—and booking qualified meetings for our Account Executives.<br> Our team is selling Voice AI solutions to restaurants across North America, helping them streamline operations, handle inbound calls more efficiently, and increase revenue.<br> This is a phone-driven environment, so we’re looking for someone who’s not afraid of the phone, understands outbound sales deeply, and can coach reps to confidently engage prospects and drive conversations.<br> As a BDR Manager, you will be responsible for tracking and reporting on key performance metrics, including calls made, demos booked, and conversion rates.<br> You will work closely with leadership, providing clear and consistent reporting on team performance and insights on where improvements can be made.<br> This is a true player-coach role.<br> You will actively coach your team, identify what’s working and what’s not, and continuously optimize outreach strategies and processes.<br> You’ll be expected to jump in when needed, support reps in real time, and help elevate overall team performance.<br> You will also ensure proper use of HubSpot CRM across the team, maintain pipeline hygiene, and reinforce strong follow-up practices to reduce no-shows and ensure smooth handoffs to Account Executives.<br> We’re looking for someone who thrives in a fast-paced environment, brings strong energy to the team, and knows how to hold reps accountable while developing their skills.<br> If you’re data-driven, proactive, and excited to build and lead a high-performing outbound team, we’d love to hear from you.<br></span> </div>

Working Hours: Monday till Friday from 9:00 am till 6:00 pm <br> <br>Location: Head Office – Zalka <br> <br>Scope of the job: <br>The IT Officer is responsible for supporting the planning, installation, configuration, and implementation of IT infrastructure, hardware, software, and network solutions across company locations. He will coordinate with internal teams to ensure smooth execution of IT projects, new site setups, and technical support activities in line with operational requirements. <br> <br>Key Responsibilities: <br> <br>Administrative Support: <br>- Coordinate and follow up on IT implementation schedules and project timelines <br>- Maintain proper documentation related to IT assets, installations, and configurations <br>- Prepare reports related to project progress and implementation activities <br>- Coordinate with suppliers and internal departments regarding IT requirements <br>- Ensure proper inventory tracking of IT equipment and devices <br> <br>Technical Support: <br>- Assist the IT Helpdesk in ongoing and upcoming IT projects <br>- Support the installation and setup of hardware, software, and IT systems <br>- Handle end-to-end IT implementation activities for new branch openings and office setups <br>- Troubleshoot technical issues related to systems, devices, and software installations <br>- Ensure all deployed systems and equipment are functioning properly before site go-live <br>- Provide technical support to employees when needed during implementation phases <br> <br>Network & Infrastructure Support: <br>- Assist in installing and configuring network equipment and connectivity solutions <br>- Support network cabling and infrastructure setup for new sites and offices <br>- Monitor and ensure stable network connectivity across implemented locations <br>- Coordinate with external providers for internet and network-related services <br>-Assist in maintaining network security and compliance with company IT standards <br>- Perform other duties that are aligned & related to the job scope <br> <br>JOB REQUIREMENTS <br>- Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or any related field <br>- Experience: 1–3 years of experience in IT Support, IT Implementation, Infrastructure Support, or a similar field <br>- Linguistic Skills: Good command of written and spoken English; French is a plus <br>- Computer Skills: Advanced knowledge of MS Office and IT support tools <br> <br>Technical skills: <br> <br>-Good knowledge of network infrastructure, hardware installation, and connectivity solutions <br>-Knowledge of Windows operating systems, Microsoft Office, and IT troubleshooting <br>-Familiarity with POS systems, printers, scanners, and retail IT environments is a plus <br>-Good understanding of network cabling and IT equipment setup <br> <br>Other Requirements: <br>-Ability to travel between branches when needed <br>-Valid driving license <br>-Ability to work under pressure and meet implementation deadlines

<p>The Senior IT Specialist will be responsible for the overall management and maintenance of the company's IT infrastructure. This includes ensuring the smooth operation of all systems, providing technical support to users, and implementing new technologies to improve efficiency. Key responsibilities will involve managing servers, networks, and software applications, as well as ensuring the security of the company's data. The role requires a proactive approach to problem-solving and a commitment to maintaining high standards of IT service delivery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field</li><li>4-6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role</li><li>Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure</li><li>Good experience in ERP systems; Odoo experience is preferred</li><li>Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations</li><li>Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications</li><li>Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures</li><li>Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems</li><li>Excellent troubleshooting, analytical, and problem-solving skills</li><li>Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure</li><li>Ability to document systems, train users, and explain technical information clearly</li><li>Ability to support management decisions and work under the direction of the IT Manager</li></ul>

<p><h4>About the Company</h4> <p>Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role Overview</h4> <p>We're hiring a call agent with experience in phone-based customer services or sales, as the first hire in an AI-augment call center. This call agent will initially be responsible for handling live transfer inbound calls for hotels, helping guests complete bookings and answer their general inquiries. As we scale, this call agent will also collaborate with leadership in scaling to new workflows within the hotels market vertical, and to new market verticals, through testing and providing feedback on workflows, scripts, software tools, etc.</p> <h4>Key Responsibilities</h4> <ul> <li>Deliver friendly, professional customer service on every call</li> <li>Complete live transfer inbound calls to hotels, answering guest inquiries and assisting them with booking</li> <li>Meet weekly call and conversion targets on bookings</li> <li>Log outcomes in CRM</li> <li>Solve problems on the fly with limited scripts</li> <li>As we scale, provide coaching and guidance to new call agents</li> </ul> <h4>Requirements</h4> <p><strong>Required Qualifications</strong></p> <ul> <li>Customer service and/or sales experience</li> <li>Strong problem-solving skills</li> <li>Strong English communication skills</li> <li>Comfortable with phone-based work / thick skin for rejection</li> <li>Comfortable working with evolving processes and structure</li> </ul> <p><strong>Preferred</strong></p> <ul> <li>Hotel or hospitality background</li> <li>Cold-calling experience</li> </ul></p><p></p>

An Architect designs and plans buildings, structures, and spaces that are functional, safe, sustainable, and aesthetically pleasing. They work closely with engineers, contractors, and other stakeholders to develop architectural designs and oversee projects from concept through completion. <br> <br>Key Responsibilities <br>-Understand project requirements, objectives, and budget constraints. <br>- Develop architectural concepts, drawings, and detailed plans. <br>- Create 2D and 3D design models using architectural software. <br>- Ensure designs comply with building codes, zoning regulations, and safety standards. <br>- Coordinate with engineers, contractors, and consultants throughout the project lifecycle. <br>- Prepare project specifications, cost estimates, and construction documents. <br>- Review and approve materials, finishes, and construction methods. <br>- Conduct site visits to monitor progress and ensure design compliance. <br>- Address project issues and make necessary design modifications. <br>- Present design proposals to clients and stakeholders. <br> <br>Required Qualifications <br>- Bachelor's or Master's degree in Architecture. <br>- Professional architecture license or registration (as required by local regulations). <br>- Proven experience in architectural design and project management. <br>- Proficiency in design software such as AutoCAD, Revit, SketchUp, or BIM tools. <br>- Strong knowledge of building codes, construction methods, and sustainability practices. <br>- Excellent communication, presentation, and problem-solving <br> <br>Preferred Skills <br>- Creative and innovative design thinking. <br>- Project management and leadership abilities. <br>- Strong attention to detail. <br>- Ability to manage multiple projects and deadlines

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>