Tourism manager Jobs

GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a (Senior) Database Administrator position to increase the technical support for the database environment including overseeing the development and organization of the databases, assessment and implementation of new technologies, and providing Information Technology with a long-term perspective on the relationship of database technology to the business opportunities facing the company. <br> <br>He/She will assist the Database manager in the management of different databases and what it entails in terms of analysis, design, availability, recovery, monitoring, configuration, deployment and support. <br> <br>Duties & Responsibilities: <br> <br> Installation and Configuration of new database. <br> Monitoring and troubleshooting database. <br> Tuning and Performance analysis and resolution. <br> Deploy scripts and programs provided by ICT. <br> Update the current user guides and manuals of the systems. <br> Perform daily data maintenance tasks. <br> Perform and test backups, recovery and failover tests <br> Reports any critical issues to your direct supervisor & to local management team in order to ensure streamline process. <br> Document the company’s database environment. <br> Administrator all database objects (tables, index, procedure, etc…) <br> Ability to develop database script including basic command and shell scripting. <br> <br>Qualifications <br> <br> University degree in Computer Science or Computer Engineering <br> 5 years of experience in Oracle database Administration, MsSQL is a plus <br> Database-related certification is a plus (OCP, MCSD, etc.) <br> Knowledge of reporting and query tools and practices. <br> Knowledge in high availability, data replication and data security. <br> Understanding of ITIL processes and change controls is a plus

<p>A leading FMCG Distribution Company is looking for an experienced Sales Manager to join its team.</p><p><br></p><p><b>Requirements</b>:</p><p><br></p><p>Proven experience in FMCG sales and distribution</p><p>Strong leadership and team management skills</p><p>Excellent communication and negotiation skills</p><p>Ability to achieve sales targets and develop business growth</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<p>Immediate opening for an Assistant Property Manager position at Ecolife. This is an entry-level position.</p><p>Ecolife offers a happy workplace in addition to competitive compensation packages.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree in engineering or architecture from a reputable university</li><li>Excellent communications skills</li><li>Excellent follow-up</li><li>Great attention to detail</li></ul>

<p>We are looking for an experienced Operations Manager Marine Vessel Management to join our team. Key focus: Managing and overseeing marine vessel operations. Coordinating operational activities and stakeholders. Ensuring efficient vessel management and compliance.</p><p><strong>Desired Candidate Profile</strong></p><p>We are seeking candidates with solid experience in marine vessel management and maritime operations.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The incumbent in this position is responsible for assisting the Security Manager for implementing, overseeing and monitoring all security matters and the enforcement of security policies and regulation for the protection of guests, employees, properties and classified information and from injury, damage, loss and theft.<br><br><ul><li>Protection is provided for all staff, guests, assets and information.</li><li>Security staff is supervised and ensures they discharge their duties effectively.</li><li>24 hour security coverage is provided throughout the Hotel.</li><li>Knowledge of all local laws is understood and adhered to.</li><li>Plays an active role as a member of the Hotel’s Emergency Response Team.</li><li>Effective access control, key control and material control systems have been put in place as measures of preventative security. &nbsp;</li><li>Investigations to be conducted and concluded in case of theft, loss, acts of vandalism, arson, accident or any other incident of a security nature.</li><li>All surveillance equipment is operated and maintained according to standards Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.</li><li>Regular security rounds are performed daily within the 24 hour period.</li><li>Security Log is updated on a daily basis and forwarded to Assistant Security Manager for review.</li><li>Supervision and assessment of contracted security company is completed daily.</li><li>To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standards operating procedures.</li><li>To assign responsibilities to staff members, implementing multi-tasking and periodic performance checks.</li><li>To assist in the planning the weekly working schedules to ensure that the outlets/sections are adequately staffed to handle the levels of business.</li><li>Assist in the conducting of annual performance evaluations.</li><li>To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.</li><li>Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.</li><li>To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health &amp; Safety.</li><li>To understand and strictly adhere to the Hotel’s Employee rules &amp; regulations.</li><li>Performs any other duties as assigned to him/her by management</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

<p>Focus on business development of retail and professional clients<br>Coverage MENA clients<br>Maximize existing revenue streams and build on existing relationships<br>Meet assigned annual sales quotas, both individual and team management<br>Lead Generation and Conversion<br>Client acquisitions and retention<br>Generating Volume<br>Generate an effective client on-boarding strategy with management<br>Working closely with the marketing team to help with campaigns and events<br>Build out scope for expanding the sales team and acting as the hiring manager<br>Set budgets for sales &amp; marketing expenditure<br>Product coverage FX pairs, Indices, Commodities, Equities<br>Keeping a record of territorial market trends and requirements and sharing the insights with the product teams</p>

<p>Lancaster Eden bay is looking for a Night Manager. The candidate will: Oversee the operation during night shifts. Supervise night staff and prepare night audit reports. Resolve guest's complaints promptly.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience within the same role in a 5-star hotel is required. Ability to work on overnight shifts</p>

Company Overview: <br>Forward Mena is a non-for-profit organization aiming to develop the digital skillset of people from all backgrounds to fulfill the jobs of today and tomorrow. It supports the new generation of educational programs in testing and developing their curriculum, sourcing participants and scaling. Forward MENA implements its projects with the support of major international agencies and donors. <br>Role Overview <br>The Training Coordinator supports the coordination and delivery of Forward MENA’s training activities and serves as a key learner-facing role. <br>In this role, day-to-day work flows through a structured dual-reporting model: the coordinator reports to the Senior Training Coordinator for daily activities, task updates, operational workflows, and weekly progress updates, while reporting to the Project Manager for administrative line management, project milestones, overall performance, and resource alignment. <br>The position manages daily communication with learners, monitors their progress, and ensures smooth training operations. Most interactions take place through phone calls, official managed WhatsApp channels, email, platform messaging, online webinars, and in-person outreach activities (university visits, NGO sessions, information sessions, career fairs) to support learner engagement and programme visibility. <br>The coordinator acts as a Student Success Lead, guiding learners throughout their journey, motivating them to complete their courses, and supporting them in overcoming challenges. The coordinator is expected to understand the programme's employability objectives and tailor learner support based on individual needs, challenges, and career goals. <br>This role ensures learners receive timely support, accurate information, and a positive experience that contributes to Forward MENA’s mission of improving employability and earning potential. <br>Note on Working Hours: Primary operations take place during business hours; however, this position requires schedule flexibility to occasionally work outside regular office hours (e.g., hosting evening webinars, providing off-hour learner follow-ups, or supporting weekend outreach events). <br> <br>Key Responsibilities <br>1. Learner Coordination & Communication <br>· Serve as the main point of contact for learners across assigned cohorts. <br>· Manage daily learner communication (WhatsApp via managed tools, platform messages, email). <br>· Support onboarding, orientation sessions, and cohort kick-offs. <br>· Follow up on absences, engagement issues, or learner inquiries promptly. <br> <br>2. Student Success Lead <br>· Guide learners to maintain engagement and complete their training. <br>· Monitor progress and proactively follow up with learners falling behind. <br>· Identify dropout risks and escalate when needed. <br>· Adapt communication and intervention strategies to each learner's progress, motivation, and barriers to maximize engagement, certification, and employment outcomes. <br>· Build meaningful relationships with learners through coaching, encouragement, and accountability to support successful program completion. <br> <br>3. Training Operations & Logistics <br>· Coordinate logistics including materials, platforms, schedules, and trainer communication. <br>· Ensure training content, links, and materials are prepared and shared on time. <br>· Host online sessions (including occasional evening sessions as scheduled), track attendance, and provide basic technical support. <br>· Execute in-person outreach activities (university visits, NGO sessions, information sessions, career fairs) to support learner engagement and program visibility. <br>· Maintain accurate trackers, attendance records, and session logs. <br> <br>4. Data Tracking & Reporting <br>· Record attendance, progress, evaluations, and completion data accurately. <br>· Prepare and present weekly dashboards and daily operational updates directly to the Senior Training Coordinator, with administrative summaries shared with the Project Manager. <br>· Maintain organized documentation and databases. <br>· Analyse learner data and progress trends to identify at-risk learners, prioritise interventions, and support continuous programme improvement. <br> <br>5. Curriculum & Learning Path Maintenance <br>· Keep course lists, modules, and learning paths up to date. <br>· Upload and organize training content on LMS platforms. <br>· Flag outdated modules and coordinate updates as needed. <br>· Ensure learning materials are accurate, accessible, and well-structured. <br> <br>6. Research & Program Improvement <br>· Conduct light research on emerging digital skills and market trends. <br>· Benchmark courses from other providers to identify improvement opportunities. <br>· Support evaluation of new training content or potential providers. <br>· Share insights to improve program relevance and competitiveness. <br> <br>Qualifications <br>· Bachelor’s degree in Education, Business, Human Resources, Digital Skills, or a related field. <br>· 2–3 years of experience in training coordination, education administration, or similar roles

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Designs and develops instructional material for Web-Enhanced, Blended and Online academic courses that support the Institution s mission and vision. Demonstrates effective needs analysis, project management, course development, and evaluation skills. Develops courses and provide training and guidance on new teaching methodologies. Able to utilize multimedia technology and authoring tools. Acts as liaison between faculty members and IT support in determining the needs of the course and its appropriate method of delivery. 1. Duties Performed: Applies the process set in place to design Blended and Online Courses. Works closely with the team of instructional designers. Works closely with the media specialists during the production phase. Works closely with the instructional technologists and assist in building Online and Blended courses on the Learning Management System. Coordinates the communication with faculty members during the development cycle. Acts as consultant to faculty members in curriculum development and the use of instructional materials and multimedia. Acts as trainer, motivator, and expert in ensuring that faculty members have the tools, knowledge, and motivation to expand the use of LMS and online resources. Works with the Digital Learning Manager to facilitate the implementation of E-learning initiatives and solutions at AUB. Assesses learning outcomes and work with faculty members to develop and design Web-Enhanced, Blended and Online courses based on applicable instructional design models. Participates in the quality assurance process during and after the course development cycle. Keeps abreast of new technologies that may be used to expand and improve the use of technology in teaching and learning at AUB. Conceptually and intuitively understands how people learn. Performs other related duties as requested. 2. Work Contacts: Regular contacts with AUB faculty members, AUB staff, Academic Departments, Faculty Deans, Department Chairs and students. 3. Independence of Operation: Reports to the Learning Design Senior Manager. Works according to established on-line publishing procedures and policies. 4. Supervisory Responsibility: None. 5. Physical Effort: Slight physical efforts involving walking, standing, handling and carrying lightweight, units approximately 10% of working time. 6. Work Conditions: Clean and pleasant.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Minimum Requirements:</strong> Bachelor s degree in the area of Instructional Design, Education, Graphic Design, or Computer Science or related field and at least 5 years of experience developing Web-enhanced, Blended, or Online courses, in an educational environment with emphasis on e-learning and multimedia technologies. Masters degree in Instructional Design, Educational Technology is a plus. Advanced knowledge of principles and practices of instructional design, distance education, and E-learning. Advanced knowledge of Learning Management Systems and commonly used instructional design models. Knowledge of Web accessibility standards. Instructional Design skills including, being capable of imagining oneself as the learner/audience member, brainstorming innovative instructional strategies, knowing the capabilities of eLearning development tools and software; and having the ability to give or take constructive criticism. Excellent project management skills. Comfortable managing a wide variety of projects across departmental boundaries and able to bring them to completion in a timely manner. Well-organized, dedicated, accurate, thorough, and punctual, with meticulous attention to detail and follow-through. Ability to work under pressure, with tight deadlines. Must accept personal responsibility for task fulfilment and job performance; must be a self-motivated professional, and work independently and as part of a team. Ability to develop productive working relationships and to communicate well with senior and mid-level management, faculty members, and co-workers. Excellent teamwork skills, ability to communicate with, motivate, and collaborate with others to meet desired outcomes. Customer service skills including diplomatically, patiently, and successfully handling complaints, problems, questions, conflicts, and suggestions. Excellent oral and written knowledge of English as well as excellent presentation skills. Ability to write effectively for an online medium. Creative problem-solving skills.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Primary Responsibilities </b>The Project Officer 1 (PO 1) will assume responsibility for working with the local partners in support of the awarded grant/Project. Under the supervision and guidance of the Project Manager Emergency Response and in close cooperation with other CRS emergency team members working on the response, the PO 1 will be responsible for implementation of grant/project activities as per detailed implementation plan, and providing technical support to implementing partners in all geographical areas as assigned. The PO 1 will work as part of the project implementation team led by the Project management, and maintaining relationships with other program staff in the CRS country office. Specific Responsibilities The duties of the Project Officer include but are not limited to the following: Roles and Key Responsibilities: • Support the coordination and implementation of all assigned project activities as outlined in the detailed implementation plan in line with CRS program quality principles and standards, donor requirements, and good practices. • Monitor and report any challenges and/or gaps identified to inform adjustments to plans and implementation schedules. Assist partners in their efforts to reflect on project experiences. • Support accountability through coordinating project evaluation activities and assisting partners in their efforts to collect and analyze project data per specified mechanisms and tools. Collaborate with local partner(s) to prepare reports per established reporting schedule. • Collect information on staff capacity needs and technical assistance needs of partner organizations and monitor capacity building and technical support activities to ensure effective impact. • Complete project documentation for assigned activities. Assist with identifying information for case studies and reports on promising practices. Supervisory Responsibilities: None Working Relationships: Internal: Program Manager; Senior Project Officers; CRS CP staff; TAs (Cash and Markets, Shelter, MEAL, MHPSS, Livelihoods, Health, etc); HOP, HoOs External: Local partner organizations; local and international organizations; local and national government officials; community leaders and other local actors. Basic Qualifications • Bachelor s degree relevant to the area such as international development, international relations. Significant work experience in a directly related field will be considered in lieu of graduate degree. • Minimum of 2 years of work experience in project support. • Experience in participatory action planning and community engagement. Preferred Qualifications: • Experience monitoring projects and collecting relevant data preferred. • Experience in the field of emergency response and for an NGO would be a plus. • Excellent writing and communication skills in both English and preferably, Arabic • Strong cross-cultural skills and experience working with people from different ethnic/cultural backgrounds • Demonstrated capacities to establish and maintain strong, collaborative working relationships wit local organizations, communities and other stakeholders • Proven ability to multi-task and meet deadlines • Proficiency in computer applications (MS Word, Excel) Required Languages: Proficiency (verbal and written) in English and Arabic. Travel: Must be able and willing to travel up to 50% throughout Lebanon and have the capacity to work in difficult/stressful environments. Agency-Wide Competencies (for all CRS staff): These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results. • Serves with Integrity • Models Stewardship • Cultivates Constructive Relationships • Promotes Learning Emergency Competencies: These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree relevant to the area such as international development, international relations. Significant work experience in a directly related field will be considered in lieu of graduate degree.</p><p>Minimum of 2 years of work experience in project support.</p><p>Experience in participatory action planning and community engagement.</p><p>Experience monitoring projects and collecting relevant data preferred.</p><p>Experience in the field of emergency response and for an NGO would be a plus.</p><p>Excellent writing and communication skills in both English and preferably, Arabic</p><p>Strong cross-cultural skills and experience working with people from different ethnic/cultural backgrounds</p><p>Demonstrated capacities to establish and maintain strong, collaborative working relationships wit local organizations, communities and other stakeholders</p><p>Proven ability to multi-task and meet deadlines</p><p>Proficiency in computer applications (MS Word, Excel)</p><p></p></section>

<p><b>Description</b></p><p><br></p><p>Lancaster Eden Bay is looking for an assistant Font Office Manager. The candidate should:</p><p>Oversee all aspects of the front desk operations and maintain high standards of guest satisfaction and loyalty.</p><p>Previous experience in an upscale property is required.</p><p>English is a must. French is a plus.</p><p>Flexible working shifts.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><b>Description</b></p><p><br></p><p>Lancaster Eden Bay is looking for an assistant Font Office Manager. The candidate should:</p><p>Oversee all aspects of the front desk operations and maintain high standards of guest satisfaction and loyalty.</p><p>Previous experience in an upscale property is required.</p><p>English is a must. French is a plus.</p><p>Flexible working shifts.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong><span>Senior Manager – Agency Development and Transformation</span></strong><br><p><span>Responsible for driving agency growth, digital transformation, and business development initiatives across the Agency channel. The role leads strategic initiatives that enhance agent productivity, customer experience, operational efficiency, and business performance through the adoption of digital tools, AI-enabled solutions, innovative distribution strategies, and effective change management practices.</span></p><br><br><p><span>Acts as a strategic partner to the Agency Director in shaping the future agency model, developing leadership capabilities, coaching agency leaders, and ensuring sustainable growth through people development, technology adoption, and execution excellence.</span></p><br><br><span>1. Business Development &amp; Growth</span><ul><li>Lead strategic business development initiatives to drive agency production, recruitment, activation, retention, and customer acquisition.</li><li>Identify growth opportunities through market analysis, agency performance insights, customer trends, and competitive benchmarking.</li><li>Design and execute growth campaigns focused on productivity improvement, portfolio expansion, customer retention, and cross-selling opportunities.</li><li>Partner with Agency Leaders to establish and execute annual business plans aligned with company objectives.</li><li>Drive initiatives that improve agency profitability and long-term portfolio quality.</li></ul><span>2. Digital &amp; AI Transformation</span><ul><li>Lead the agency's digital transformation agenda by promoting the adoption of digital tools, automation solutions, and AI-powered platforms.</li><li>Identify opportunities to leverage data analytics, artificial intelligence, and predictive insights to improve decision making and sales effectiveness.</li><li>Champion digital sales practices and customer engagement models across the agency network.</li><li>Collaborate with technology, operations, and business teams to implement digital solutions that enhance agent productivity and client experience.</li><li>Drive a culture of innovation, continuous improvement, and technology adoption within the agency force.</li><li>Monitor digital adoption KPIs and recommend interventions to accelerate transformation outcomes.</li></ul><span>3. Agency Leadership &amp; Organizational Development</span><ul><li>Support the Agency Director in developing and executing the agency's strategic vision and transformation roadmap.</li><li>Lead organizational development initiatives aimed at improving agency structure, governance, effectiveness, and scalability.</li><li>Strengthen leadership capability across Agency Managers and Agency Executives.</li><li>Foster a high-performance culture built on accountability, collaboration, customer centricity, and continuous development.</li><li>Act as a trusted advisor to agency leaders on organizational challenges, talent development, and business growth opportunities.</li></ul><br><span>4. Change Management &amp; Transformation Leadership</span><ul><li>Lead large-scale transformation initiatives affecting processes, people, governance, and technology.</li><li>Develop change management strategies to ensure successful implementation of business transformation programs.</li><li>Engage stakeholders across agency and operations to drive alignment and adoption of strategic initiatives.</li><li>Identify organizational barriers to change and develop mitigation plans.</li><li>Monitor transformation progress and measure business impact through clearly defined KPIs.</li></ul><span>Strategic &amp; Future-Focused Leadership</span><ul><li>Develops long-term strategies that position the agency for sustainable growth and market leadership.</li><li>Anticipates industry disruption and proactively drives innovation.</li></ul><span>Digital &amp; AI Mindset</span><ul><li>Embraces emerging technologies and promotes data-driven decision making.</li><li>Leverages AI and analytics to improve business outcomes and customer experience.</li></ul><span>Change Leadership</span><ul><li>Leads organizational transformation with resilience and agility.</li><li>Inspires commitment and adoption during periods of change and uncertainty.</li></ul><span>Business Acumen &amp; Growth Orientation</span><ul><li>Identifies growth opportunities and converts strategy into measurable results.</li><li>Balances commercial objectives with customer and employee value.</li></ul><span>Collaboration &amp; Influence</span><ul><li>Builds strong partnerships across business functions and stakeholders.</li><li>Influences without authority and aligns diverse teams around common objectives.</li></ul><br> <br><br> </div>

<p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">A food company in Mazraat Yashouh – Al Matn announces its need for a cleaning supplies warehouse manager to join its team, provided that he/she has the following experience and qualifications.</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Previous experience in managing detergent warehouses</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Experience in producing and mixing detergent mixes</font></font></p><p><font dir="auto" style="vertical-align: inherit;"><font dir="auto" style="vertical-align: inherit;">Good knowledge of the production process and stages of detergent manufacturing and supervision</font></font></p>

<p>Update regularly the designated software s and official registers whenever applicable. Prepare required documents for cargo delivery and submit it to the Key Account Manager. Collaborate with the Logistics department for all the local courier requests. Send relevant documents to the Financial Department once job is executed. Ensure proper archiving of the original documents related to the job files.</p>

<p>A well- known company is seeking a sales manager who is living in kesrwan and has good negotiation skills and has the ability to follow up the orders of the clients and search for new markets</p><p><strong>Desired Candidate Profile</strong></p><p>good negotiation skills and has the ability to follow up the orders of the clients and search for new markets</p>

Main Duties: <br>The Sales Consultant is responsible for engaging with customers, understanding their needs, and providing tailored solutions that meet their preferences and budget. The role involves showcasing furniture collections, delivering exceptional customer service, and driving sales to achieve individual and team targets. Additionally, the role involves maintaining showroom appearance and assisting with inventory management. <br>Key Responsibilities: <br>Customer Engagement <br>Welcome customers to the showroom and provide a warm, professional shopping experience.Understand customer needs and preferences through active listening and effective communication.Offer expert advice on furniture styles, materials, functionality, and design trends. <br>Sales and Relationship Building <br>Present and promote furniture products and solutions to meet customer requirements.Provide detailed product information, including dimensions, materials, and care instructions.Close sales effectively while building long-term relationships with clients for repeat business. <br>Showroom Maintenance <br>Ensure the showroom is clean, organized, and visually appealing.Arrange furniture displays to highlight key products and seasonal trends.Update price tags, brochures, and promotional materials as needed. <br>Order Management <br>Prepare quotations, process orders, and follow up with customers regarding delivery timelines.Coordinate with the Branch Manager to ensure timely delivery and installation. <br>Market and Product Knowledge <br>Stay updated on product offerings, new arrivals, and industry trends.Monitor competitor activities and provide feedback to the sales team for strategy adjustments. <br>Customer Support <br>Address customer inquiries and concerns in a timely, professional manner.Assist customers with after-sales services, including warranty claims and product care. <br>Qualifications <br>Proven experience as a Sales Consultant, preferably in the furniture or interior design industry.Strong interpersonal and communication skills.Ability to build rapport with customers and deliver a personalized shopping experience.Proficient in using sales tools and Microsoft Office.Creative flair with a strong sense of design and attention to detail.Results-driven, with the ability to meet and exceed sales targets.Customer-focused approach.Excellent negotiation and persuasion skills.Organizational and time management abilities.Positive attitude and team-oriented mindset

• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About OLX OLX Lebanon is the #1 marketplace for selling and buying online in Lebanon.<br> Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses.<br> Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market and the planet.<br> OLX Lebanon is proudly rooted in the local market while bringing global marketplace standards to our users.<br> Our team is driven by innovation, agility, and a deep understanding of the Lebanese consumer landscape.<br> We embrace a culture of ownership, creativity, and purpose—where every team member contributes to building smarter solutions that truly make a difference in people’s everyday lives.<br> About The Role As the Backend Laravel Developer, you will be responsible for building and maintaining high-quality internal and customer-facing products.<br> Your primary focus will be on backend development in Laravel, with occasional frontend tasks for internal tools, such as admin panels or dashboards.<br> You will collaborate with an agile team that values clean code, thoughtful architecture, and long-term product stability.<br> Develop, maintain, and optimize Laravel-based backend systems for our internal and external products.<br> Implement and manage queues, caching, Redis, and S3 storage to ensure scalability and performance.<br> Build and maintain RESTful APIs and backend business logic.<br> Develop or enhance internal tools (admin panels, dashboards, etc.<br>) using Laravel Blade or light frontend frameworks.<br> Participate in code reviews, ensuring high-quality, maintainable code.<br> Collaborate with team members using Agile methodologies and tools like Jira for sprint planning and issue tracking.<br> Contribute to discussions on architecture, performance, and best practices.<br> Perform any other related duties as assigned by the Line Manager.<br></span> </div>

Job purpose summary <br>The Sales Representative is responsible for driving revenue growth by identifying, prospecting, and acquiring new clients while managing and nurturing relationships with existing accounts. This role involves understanding customer needs, presenting and demonstrating products or services, and negotiating contracts to achieve sales targets. The Sales Representative will also provide exceptional customer service, handle inquiries and issues, and collaborate with the sales team and other departments to ensure customer satisfaction and loyalty. <br>Education level <br>A bachelor’s degree in business, marketing, communications, or a related field <br>Competencies and skills <br>• Create and execute strategies to meet sales targets and grow market share <br>• Build and maintain strong, long-term relationships with clients <br>• Understand industry trends and competitor activities to tailor sales approaches <br>• Negotiate effectively to close deals that satisfy both the customer and the company <br>• Present information clearly and persuasively to various audiences <br>• Focus on achieving and exceeding sales targets <br>• Use CRM tools to track sales activities and manage customer data <br>Languages <br>Effective communication skills in Arabic, English or French <br>Computer Knowledge <br>Knowledge of computer applications (MS Office, Power point…) <br>Duties & responsibilities <br>• Relay the image of the company in the best way by advising customers on the best products that satisfy their needs in terms of range as well as stock level <br>• Strictly adhere to the company’s sales policies and regulations <br>• Take ownership of customer relationship to fulfill business needs <br>• Take orders from pharmacies <br>• Submit activity and results reports, such as daily call reports, weekly work plans, and monthly and annual market analyses <br>• Record customer complaints, investigate the problems then make recommendations <br>• Achieve targets (sales collected) as set with the sales manager in accordance with the company’s annual sales plan <br>• Transfers the company messages to the customers <br>• Share with colleagues, market information and experiences necessary to promote group success <br>• Have a total knowledge of all the products within the target portfolio <br>• Performs other related duties as assigned