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We are seeking a reliable and proactive IT Administrator to manage and support our organization's information technology systems. The successful candidate will be responsible for maintaining computer hardware, software applications, networks, and user support to ensure smooth day-to-day operations.
<br>
<br>Key Responsibilities
<br>- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and other IT equipment.
<br>- Install, update, and support operating systems and business software.
<br>- Provide technical support to employees and resolve hardware and software issues promptly.
<br>- Manage user accounts, email systems, and access permissions.
<br>- Monitor and maintain network connectivity, internet access, Wi-Fi, and shared resources.
<br>- Perform regular system updates, backups, and basic cybersecurity maintenance.
<br>- Coordinate with external IT vendors and service providers when required.
<br>- Maintain an inventory of IT assets and software licenses.
<br>- Recommend and implement improvements to enhance system performance and security.
<br>- Prepare basic IT documentation and user guides.
<br>
<br>Qualifications
<br>- Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
<br>- 3-5 years of relevant IT support experience.
<br>Strong knowledge of Windows operating systems, Microsoft 365, networking, and computer hardware.
<br>- Experience with printers, backup solutions, antivirus software, and basic network troubleshooting.
<br>- Excellent problem-solving and communication skills.
<br>- Ability to work independently and prioritize multiple tasks.
<br>
<br>Preferred Qualifications
<br>- Experience with virtualization, cloud services, or ERP/business applications.
<br>- Professional certifications such as CompTIA A+, NetworK+, Microsoft, or Cisco are an advantage
<p><h4>Position summary</h4>
<p>The Senior Manager, Business Solutions leads all operational and client-facing activities for TA Scan and OpenTA — Anju Software's clinical trial intelligence products. This is a broad, leadership role at the intersection of data operations, client success, quality assurance, and business development support. The senior manager owns the full cycle from presales through client retention, while managing day-to-day platform operations, coordinating QA workflows, data analysis, and operations staff. The right candidate is comfortable in an autonomous role, brings a structured analytical mindset, and communicates fluently with engineers, data analysts, pharma clients, and senior stakeholders alike.</p>
<h4>Responsibilities</h4>
<ul>
<li>Lead day-to-day operations of TA Scan and OpenTA: data quality assurance, compliance workflows, platform maintenance, and cross-team coordination with DevOps, engineering, and product to resolve operational issues, prioritize requests, and ensure platform stability.</li>
<li>Manage and mentor a small team.</li>
<li>Oversee QA across all platform environments: review automated test results, identify anomalies, and coordinate resolution with development. Bring a strong eye for detail.</li>
<li>Maintain and update platform manuals and operational documentation.</li>
<li>Manage the client relationship end-to-end: technical set-up, onboarding, training, business reviews, and client support tickets resolution.</li>
<li>Proactive account health monitoring: user and client account management to identify risks, training needs, and engagement opportunities to support renewals.</li>
<li>Support the sales team on demos, RFP responses, prospect analyses, trial period support, and conferences.</li>
<li>Collaborate with the marketing and product teams on platform messaging, product positioning, and sales enablement materials.</li>
<li>Other duties as assigned.</li>
</ul>
<h4>Skills needed</h4>
<p>Highly effective: manages multiple workstreams simultaneously, prioritizes independently, and delivers without close supervision.</p>
<p>Strong analytical mindset and data literacy: comfortable with structured data outputs, data architectures, and familiarity with data quality principles and validation workflows; able to spot anomalies and turn findings into clear actions.</p>
<p>Excellent communication skills across all audience types; able to write technical documentation, run client demos and training sessions, and interact daily with engineers in a precise and constructive way.</p>
<p>Strong eye for detail: accuracy in data, documentation, and client-facing materials is non-negotiable.</p>
<p>Proven ability to lead or coordinate a small team: task assignment, mentoring, onboarding, and day-to-day people management.</p>
<p>Client-facing experience: technical sales support, training sessions, and business reviews with pharma or life sciences stakeholders.</p>
<p>At ease working in an AI-first environment: uses AI tools to drive efficiency, quality, and scale across operations, QA, and client deliverables. Experience with AI-assisted workflows or automation is a strong plus.</p>
<p>Proficient in MS Office (Excel, Word, PowerPoint). Basic SQL knowledge or familiarity with tools such as JIRA, HubSpot, Salesforce, or SpiraTest is a plus.</p>
<p>Good understanding of software systems and the implementation lifecycle; able to bridge business needs and technical teams.</p>
<p>Exposure to marketing, product positioning, or content strategy is a plus — the candidate may contribute to messaging and go-to-market initiatives alongside the product and marketing teams.</p>
<h4>Qualifications needed</h4>
<p>Bachelor's degree or equivalent experience in life sciences, biomedical sciences, data science, information management, or a related field.</p>
<p>5+ years of experience in a role combining data operations, client success, or business solutions within pharma, biotech, or clinical data technology.</p>
<p>Good understanding of clinical trial processes, disease groups, and the pharma/biotech commercial landscape. Knowledge of MeSH is a plus.</p>
<p>Demonstrated experience managing or coordinating a team in a flat or fast-moving organization.</p>
<p>Proficiency in English, both verbal and written. Additional languages are an asset.</p>
<p>Experience in a startup or scale-up environment is strongly preferred; comfortable with ambiguity and willing to take on responsibilities beyond a defined scope.</p></p><p></p>
<p><h4>Position summary</h4>
<p>The senior manager, business solutions leads all operational and client-facing activities for TA Scan and OpenTA — Anju Software's clinical trial intelligence products. This is a broad, leadership role at the intersection of data operations, client success, quality assurance, and business development support. The senior manager owns the full cycle from presales through client retention, while managing day-to-day platform operations, coordinating QA workflows, data analysis, and operations staff. The right candidate is comfortable in an autonomous role, brings a structured analytical mindset, and communicates fluently with engineers, data analysts, pharma clients, and senior stakeholders alike.</p>
<h4>Responsibilities</h4>
<ul>
<li>Lead day-to-day operations of TA Scan and OpenTA: data quality assurance, compliance workflows, platform maintenance, and cross-team coordination with DevOps, engineering, and product to resolve operational issues, prioritize requests, and ensure platform stability.</li>
<li>Manage and mentor a small team.</li>
<li>Oversee QA across all platform environments: review automated test results, identify anomalies, and coordinate resolution with development. Bring a strong eye for detail.</li>
<li>Maintain and update platform manuals and operational documentation.</li>
<li>Manage the client relationship end-to-end: technical set-up, onboarding, training, business reviews, and client support tickets resolution.</li>
<li>Proactive account health monitoring: user and client account management to identify risks, training needs, and engagement opportunities to support renewals.</li>
<li>Support the sales team on demos, RFP responses, prospect analyses, trial period support, and conferences.</li>
<li>Collaborate with the marketing and product teams on platform messaging, product positioning, and sales enablement materials.</li>
<li>Other duties as assigned.</li>
</ul>
<h4>Skills needed</h4>
<p>Highly effective: manages multiple workstreams simultaneously, prioritizes independently, and delivers without close supervision.</p>
<p>Strong analytical mindset and data literacy: comfortable with structured data outputs, data architectures, and familiarity with data quality principles and validation workflows; able to spot anomalies and turn findings into clear actions.</p>
<p>Excellent communication skills across all audience types; able to write technical documentation, run client demos and training sessions, and interact daily with engineers in a precise and constructive way.</p>
<p>Strong eye for detail: accuracy in data, documentation, and client-facing materials is non-negotiable.</p>
<p>Proven ability to lead or coordinate a small team: task assignment, mentoring, onboarding, and day-to-day people management.</p>
<p>Client-facing experience: technical sales support, training sessions, and business reviews with pharma or life sciences stakeholders.</p>
<p>At ease working in an AI-first environment: uses AI tools to drive efficiency, quality, and scale across operations, QA, and client deliverables. Experience with AI-assisted workflows or automation is a strong plus.</p>
<p>Proficient in MS Office (Excel, Word, PowerPoint). Basic SQL knowledge or familiarity with tools such as JIRA, HubSpot, Salesforce, or SpiraTest is a plus.</p>
<p>Good understanding of software systems and the implementation lifecycle; able to bridge business needs and technical teams.</p>
<p>Exposure to marketing, product positioning, or content strategy is a plus — the candidate may contribute to messaging and go-to-market initiatives alongside the product and marketing teams.</p>
<h4>Qualifications needed</h4>
<ul>
<li>Bachelor’s degree or equivalent experience in life sciences, biomedical sciences, data science, information management, or a related field.</li>
<li>5+ years of experience in a role combining data operations, client success, or business solutions within pharma, biotech, or clinical data technology.</li>
<li>Good understanding of clinical trial processes, disease groups, and the pharma/biotech commercial landscape. Knowledge of MeSH is a plus.</li>
<li>Demonstrated experience managing or coordinating a team in a flat or fast-moving organization.</li>
<li>Proficiency in English, both verbal and written. Additional languages are an asset.</li>
<li>Experience in a startup or scale-up environment is strongly preferred; comfortable with ambiguity and willing to take on responsibilities beyond a defined scope.</li>
</ul></p><p></p>
<p><strong>Position Overview</strong></p><p>The Site Technical Coordinator is responsible for ensuring that the renovation works are executed in full alignment with the approved architectural, interior design, structural, MEP, and specialist design documentation. Based on site in Beirut, this role acts as the principal technical link between the design consultants, architect, contractors, subcontractors, suppliers, and the on-site project team.</p><p>The position requires a highly organized, detail-oriented construction professional who can read, interpret, and coordinate drawings and specifications, identify inconsistencies before they affect the works, and support the timely resolution of technical matters. The successful candidate will safeguard the design intent while ensuring that the project is practical to build, coordinated across disciplines, compliant with applicable requirements, and delivered to the expected quality standard.</p><p><strong>Item</strong><br>Details</p><p>Job Title<br>Site Technical Coordinator</p><p>Location<br>Beirut, Lebanon</p><p>Project Type<br>High-end building renovation / refurbishment</p><p>Department<br>Project Delivery / Site Team</p><p>Reporting To<br>Project Manager or Senior Site Manager</p><p>Working Relationships<br>Architect, design consultants, contractors, subcontractors, suppliers, site engineers, QA/QC personnel, and client representatives</p><p><strong>Key Responsibilities</strong></p><p><strong>Design Review and Technical Coordination</strong></p><p>The Site Technical Coordinator shall review and interpret all issued-for-construction drawings, specifications, schedules, material submittals, shop drawings, and method statements. The role shall compare architectural, interior design, structural, MEP, fa ade, fire and life-safety, and specialist packages to identify clashes, omissions, constructability risks, and inconsistencies.</p><p>The coordinator shall maintain a clear record of design comments, drawing revisions, technical queries, and coordination actions. Before work proceeds, the coordinator shall ensure that the relevant drawings and technical information are current, coordinated, approved, and understood by the parties executing the works.</p><p><strong>Liaison Between Design and Site Teams</strong></p><p>The role shall serve as the daily technical interface between the architect and design consultants on one side, and the project delivery team on the other. This includes communicating site conditions, installation constraints, sequencing requirements, dimensional conflicts, and construction feedback to the design team in a clear and timely manner.</p><p>The Site Technical Coordinator shall translate approved design intent into practical on-site guidance without making unauthorized design changes. When clarification is required, the coordinator shall prepare and track Requests for Information (RFIs), technical submissions, samples, and proposals, and shall follow up until an approved resolution is issued and communicated to the responsible teams.</p><p><strong>Shop Drawings, Submittmits, and Materials</strong></p><p>The coordinator shall review contractor and subcontractor shop drawings, coordination drawings, material submittals, samples, mock-ups, and technical data against the approved design documents. The role shall verify dimensions, interfaces, finishes, levels, tolerances, access requirements, maintenance considerations, and coordination with MEP services before submitting items for consultant review.</p><p>The coordinator shall track the status of all technical submissions and highlight delayed approvals, missing information, or procurement risks that may affect site progress. Particular attention shall be given to renovation-related constraints, including existing-condition verification, concealed services, protection of retained elements, and interface works.</p><p><strong>Site Inspections and Quality Support</strong></p><p>The Site Technical Coordinator shall conduct regular site inspections to verify that the works are being carried out in accordance with approved drawings, specifications, mock-ups, samples, and agreed construction details. The role shall promptly report deviations, workmanship concerns, and coordination issues to the Project Manager and relevant contractors.</p><p>Working closely with QA/QC personnel and site engineers, the coordinator shall support inspection requests, snagging and de-snagging, technical close-out, and the compilation of as-built information. The coordinator shall help preserve the required standard of architectural and interior finishes throughout all stages of construction.</p><p><strong>Meetings, Documentation, and Reporting</strong></p><p>The role shall attend and contribute to technical coordination meetings, design review meetings, site walks, and progress meetings. The coordinator shall prepare concise agendas, action trackers, technical logs, and meeting records where assigned, ensuring that responsibilities and target dates are clearly recorded.</p><p>The coordinator shall maintain an orderly project record of drawings, specifications, approvals, RFIs, site instructions, shop d</p><p><strong>Desired Candidate Profile</strong></p><p>The position requires a highly organized, detail-oriented construction professional who can read, interpret, and coordinate drawings and specifications, identify inconsistencies before they affect the works, and support the timely resolution of technical matters. The successful candidate will safeguard the design intent while ensuring that the project is practical to build, coordinated across disciplines, compliant with applicable requirements, and delivered to the expected quality standard.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY The Senior Manager, Business Solutions leads all operational and client-facing activities for TA Scan and OpenTA Anju Software's clinical trial intelligence products. This is a broad, leadership role at the intersection of data operations, client success, quality assurance, and business development support. The Sr. Manager owns the full cycle from presales through client retention, while managing day-to-day platform operations, coordinating QA workflows, data analysis and operations staff. The right candidate is comfortable in an autonomous role, brings a structured analytical mindset, and communicates fluently with engineers, data analysts, pharma clients, and senior stakeholders alike. RESPONSIBILITIES Lead day-to-day operations of TA Scan and OpenTA: data quality assurance, compliance workflows, platform maintenance, and cross-team coordination with DevOps, engineering, and product to resolve operational issues, prioritize requests, and ensure platform stability. Manage and mentor a small team Oversee QA across all platform environments: review automated test results, identify anomalies, and coordinate resolution with development. Bring a strong eye for detail. Maintain and update platform manuals and operational documentation. Manage the client relationship end-to-end: technical set-up, onboarding, training, business reviews, and client support tickets resolution. Proactive account health monitoring: user and client account management to identify risks, training needs, and engagement opportunities to support renewals Support the sales team on demos, RFP responses, prospect analyses, trial period support, and conferences. Collaborate with the marketing and product teams on platform messaging, product positioning, and sales enablement materials. Other duties as assigned. SKILLS NEEDED Highly effective: manages multiple workstreams simultaneously, prioritizes independently, and delivers without close supervision. Strong analytical mindset and data literacy: comfortable with structured data outputs, data architectures, and familiarity with data quality principles and validation workflows; able to spot anomalies and turn findings into clear actions. Excellent communication skills across all audience types; able to write technical documentation, run client demos and training sessions, and interact daily with engineers in a precise and constructive way. Strong eye for detail: accuracy in data, documentation, and client-facing materials is non-negotiable. Proven ability to lead or coordinate a small team: task assignment, mentoring, onboarding, and day-to-day people management. Client-facing experience: technical sales support, training sessions, and business reviews with pharma or life sciences stakeholders. At ease working in an AI-first environment: uses AI tools to drive efficiency, quality, and scale across operations, QA, and client deliverables. Experience with AI-assisted workflows or automation is a strong plus. Proficient in MS Office (Excel, Word, PowerPoint). Basic SQL knowledge or familiarity with tools such as JIRA, HubSpot, Salesforce, or SpiraTest is a plus. Good understanding of software systems and the implementation lifecycle; able to bridge business needs and technical teams. Exposure to marketing, product positioning, or content strategy is a plus the candidate may contribute to messaging and go-to-market initiatives alongside the product and marketing teams. QUALIFICATIONS NEEDED Bachelors degree or equivalent experience in Life Sciences, Biomedical Sciences, Data Science, Information Management, or a related field. 5+ years of experience in a role combining data operations, client success, or business solutions within pharma, biotech, or clinical data technology. Good understanding of clinical trial processes, disease groups, and the pharma/biotech commercial landscape. Knowledge of MeSH is a plus. Demonstrated experience managing or coordinating a team in a flat or fast-moving organization. Proficiency in English, both verbal and written. Additional languages are an asset. Experience in a startup or scale-up environment is strongly preferred; comfortable with ambiguity and willing to take on responsibilities beyond a defined scope.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelors degree or equivalent experience in Life Sciences, Biomedical Sciences, Data Science, Information Management, or a related field. 5+ years of experience in a role combining data operations, client success, or business solutions within pharma, biotech, or clinical data technology. Good understanding of clinical trial processes, disease groups, and the pharma/biotech commercial landscape. Knowledge of MeSH is a plus. Demonstrated experience managing or coordinating a team in a flat or fast-moving organization. Proficiency in English, both verbal and written. Additional languages are an asset. Experience in a startup or scale-up environment is strongly preferred; comfortable with ambiguity and willing to take on responsibilities beyond a defined scope.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p>A reputable hospital in Lebanon is expanding its healthcare service with the opening of a modern Outpatient Clinics and Diagnostic Center in Beirut area. Bringing together multi-specialty clinics and state-of-the-art diagnostic services the new center is dedicated to providing high-quality, compassionate outpatient care.</p><br><p>Join us in building a high- team for this exciting new facility.</p><br><br>Job Description<br><ul><li>Screens and directs incoming calls, record accurate messages, and warmly greet scheduled and unscheduled visitors while managing front-desk flow.</li><li>Schedules patient appointments, coordinate consultations, process external referrals, and manage the practice's dedicated WhatsApp service for test approvals and department coordination.</li><li>Maximizes physician productivity by optimizing calendars, organizing professional meetings, and coordinating complex travel itineraries.</li><li>Oversees and process doctor fee collections and patient transactions efficiently.</li><li>Maintains patient records and implement effective filing and retrieval systems to ensure reliable historical data access.</li><li>Safeguards patient privacy and ensure full compliance with professional standards, facility policies, regulations, and Joint Commission International (JCI) standards.</li><li>Monitors medical and office supply stock levels, anticipate demand, and manage vendor orders to prevent supply chain delays.</li><li>Manages the WhatsApp service for test approvals and coordinating with the concerned departments to schedule patient appointments.</li></ul><br>Qualifications<br><ul><li>High School Diploma or equivalent.</li><li>2+ years of experience in the Administrative and Clerical Duties.</li><li>Demonstrates a strong ability to identify, analyze and solve problems. Ability to work under pressure.</li><li>Proficiency in spoken and written English and Arabic French is a plus.</li><li>Administrative skills, Organization, and Time Management abilities</li><li>Customer Service skills and Communication abilities</li></ul><br><br> </div>
<p><h4>About the opportunity</h4>
<p>We’re looking for a sharp, driven industrial project manager who knows how to run complex projects in a heavy industrial environment – ideally with hands-on exposure to welding, fabrication, or metal manufacturing. If you thrive on coordinating people, materials, timelines, and client expectations while keeping quality and safety front and center, this is your kind of role.</p>
<h4>What you’ll lead</h4>
<ul>
<li><strong>Full project lifecycle management</strong> – from kickoff to closeout, ensuring scope, schedule, and budget stay aligned</li>
<li><strong>Shop & field coordination</strong> – work closely with welders, fabricators, fitters, and supervisors to keep production moving</li>
<li><strong>Client communication</strong> – serve as the primary point of contact, providing updates, managing changes, and building strong relationships</li>
<li><strong>Scheduling & resource planning</strong> – allocate labor, equipment, and materials to meet aggressive timelines</li>
<li><strong>Quality & compliance oversight</strong> – ensure work meets specs, drawings, codes, and internal standards</li>
<li><strong>Risk & issue management</strong> – identify problems early, troubleshoot effectively, and keep projects on track</li>
<li><strong>Documentation & reporting</strong> – maintain accurate project records, progress reports, and closeout packages</li>
</ul>
<h4>What you bring</h4>
<ul>
<li>3+ years of project management experience in a heavy industrial, welding, fabrication, or manufacturing environment</li>
<li>Strong understanding of industrial workflows, shop processes, and blueprint interpretation</li>
<li>Proven ability to manage multiple projects simultaneously in a fast-paced setting</li>
<li>Excellent communication, leadership, and organizational skills</li>
<li>Experience with project management software and documentation tools</li>
<li>A proactive, solutions-focused mindset with a commitment to safety and quality</li>
</ul>
<h4>Why join us</h4>
<ul>
<li>Competitive compensation and benefits</li>
<li>Stable, long-term projects with reputable industrial clients</li>
<li>A team that values craftsmanship, accountability, and continuous improvement</li>
<li>Opportunities for growth, training, and leadership development</li>
</ul></p><p></p>
<p><h4>About the opportunity</h4>
<p>We’re looking for a sharp, driven industrial project manager who knows how to run complex projects in a heavy industrial environment—ideally with hands-on exposure to welding, fabrication, or metal manufacturing. If you thrive on coordinating people, materials, timelines, and client expectations while keeping quality and safety front and center, this is your kind of role.</p>
<h4>What you’ll lead</h4>
<ul>
<li><strong>Full project lifecycle management</strong> — from kickoff to closeout, ensuring scope, schedule, and budget stay aligned</li>
<li><strong>Shop & field coordination</strong> — work closely with welders, fabricators, fitters, and supervisors to keep production moving</li>
<li><strong>Client communication</strong> — serve as the primary point of contact, providing updates, managing changes, and building strong relationships</li>
<li><strong>Scheduling & resource planning</strong> — allocate labor, equipment, and materials to meet aggressive timelines</li>
<li><strong>Quality & compliance oversight</strong> — ensure work meets specs, drawings, codes, and internal standards</li>
<li><strong>Risk & issue management</strong> — identify problems early, troubleshoot effectively, and keep projects on track</li>
<li><strong>Documentation & reporting</strong> — maintain accurate project records, progress reports, and closeout packages</li>
</ul>
<h4>What you bring</h4>
<ul>
<li>3+ years of project management experience in a heavy industrial, welding, fabrication, or manufacturing environment</li>
<li>Strong understanding of industrial workflows, shop processes, and blueprint interpretation</li>
<li>Proven ability to manage multiple projects simultaneously in a fast-paced setting</li>
<li>Excellent communication, leadership, and organizational skills</li>
<li>Experience with project management software and documentation tools</li>
<li>A proactive, solutions-focused mindset with a commitment to safety and quality</li>
</ul>
<h4>Why join us</h4>
<ul>
<li>Competitive compensation and benefits</li>
<li>Stable, long-term projects with reputable industrial clients</li>
<li>A team that values craftsmanship, accountability, and continuous improvement</li>
<li>Opportunities for growth, training, and leadership development</li>
</ul></p><p></p>
<p><br></p><p>Role Purpose</p><p>The Hostess will be responsible for managing the complete customer journey, from the moment customers arrive until they leave. Unlike a traditional hostess role focused only on welcoming and seating guests, this is a hands-on, full-cycle customer service position. The Hostess will welcome customers, explain the menu, take and serve orders, follow up on their experience, prepare and present bills, process payments, and ensure that every customer leaves satisfied. She will act as the primary point of contact for customers and represent the warmth, quality, and hospitality of the brand.</p><p>Key Responsibilities</p><p>Welcoming and Seating Customers</p><ul><li>Greet every customer promptly, warmly, and professionally.</li><li>Assist customers in finding suitable seating and ensure that tables are clean and ready.</li><li>Manage customer flow and waiting times during busy periods.</li><li>Answer initial questions about the bakery, its concept, products, and services.</li><li>Create a welcoming atmosphere that reflects the identity and values of the business.</li></ul><p>Menu Presentation and Order Taking</p><ul><li>Present and explain the menu, including sourdough products, ingredients, flavors, beverages, and available daily items.</li><li>Provide informed recommendations based on customers preferences.</li><li>Clearly communicate available products, special offers, and out-of-stock items.</li><li>Ask customers about allergies or dietary preferences and communicate such information accurately to the kitchen.</li><li>Take dine-in and takeaway orders accurately.</li><li>Enter orders correctly into the POS system.</li><li>Suggest complementary products and promote relevant menu items without applying unnecessary pressure.</li></ul><p>Serving Customers</p><ul><li>Coordinate with the kitchen and bakery teams to ensure orders are prepared accurately and delivered on time.</li><li>Serve food, bakery products, and beverages according to the company s service standards.</li><li>Ensure that every order is complete, correctly presented, and served to the right customer.</li><li>Check on customers during their visit and respond promptly to additional requests.</li><li>Clear used plates, cups, and service items while maintaining a clean and comfortable table.</li></ul><p>Customer Experience Management</p><ul><li>Take ownership of the customer s entire experience from arrival to departure.</li><li>Build friendly and professional relationships with regular and first-time customers.</li><li>Observe customer needs and offer assistance proactively.</li><li>Handle questions, special requests, concerns, and minor complaints calmly and professionally.</li><li>Escalate serious complaints or operational issues to the Store Manager when necessary.</li><li>Gather customer feedback and share relevant observations with management.</li><li>Help turn every visit into a positive and memorable customer experience.</li></ul><p>Billing and Payment</p><ul><li>Prepare and verify customers bills accurately.</li><li>Present the bill promptly and courteously when requested.</li><li>Process cash, card, and other approved payment methods.</li><li>Issue receipts and return the correct change when applicable.</li><li>Follow established cash-handling and POS procedures.</li><li>Report any billing errors, payment discrepancies, or system issues immediately.</li><li>Thank customers sincerely and offer a warm farewell as they leave.</li></ul><p>Front-of-House Readiness</p><ul><li>Maintain the cleanliness and appearance of the entrance, seating area, tables, menus, counters, and customer-facing spaces.</li><li>Ensure menus, napkins, cutlery, packaging materials, and service supplies are available and properly arranged.</li><li>Support opening and closing activities related to the customer area.</li><li>Communicate product availability and customer feedback to the bakery, kitchen, and management teams.</li><li>Assist colleagues during busy periods to maintain smooth and efficient service.</li><li>Follow all food safety, hygiene, grooming, and workplace procedures.</li></ul><p>Key Performance Indicators</p><p>Performance will be assessed based on:</p><ul><li>Customer satisfaction and feedback.</li><li>Quality and consistency of the customer experience.</li><li>Speed and accuracy of order taking and service.</li><li>Billing and payment accuracy.</li><li>Product knowledge and ability to make suitable recommendations.</li><li>Effectiveness in handling customer requests and complaints.</li><li>Cleanliness and readiness of the customer area.</li><li>Attendance, punctuality, grooming, and professional conduct.</li><li>Cooperation with the bakery, kitchen, and front-of-house teams.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; hospitality training is an advantage.</li><li>Previous experience in a bakery, caf , restaurant, hotel, or customer-facing retail environment is preferred.</li><li>Comfortable performing both hostess and table-service responsibilities.</li><li>Experience using a POS system and handling payments is an advantage.</li><li>Good spoken Arabic and English; French is an advantage.</li><li>Good understanding of professional customer service standards.</li><li>Interest in artisanal bakery products, food, and hospitality.</li><li>Availability to work flexible shifts, including weekends and public holidays when required.</li></ul><p>Required Competencies</p><ul><li>Warm, friendly, and naturally hospitable personality.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and strong personal hygiene.</li><li>Attentive, observant, and customer-focused.</li><li>Able to explain products confidently and accurately.</li><li>Good memory and attention to detail.</li><li>Comfortable handling multiple customers and tasks simultaneously.</li><li>Ability to remain calm and courteous during busy periods.</li><li>Honest and responsible when handling bills and payments.</li><li>Proactive, reliable, punctual, and committed to teamwork.</li><li>Physically able to stand and move throughout the shift.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The incumbent in this position is responsible for welcoming the guests and members to the Pool and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards. The job of Pool Receptionist is executed satisfactorily when: Hygiene standards are strictly monitored and followed. When all the guests are 100% satisfied with the Hotel services. Receptionist is the first and last impression of the Pool, therefore must be very professional and create an experience for the guests. Greets all visitors to the Pool in a warm and sincere manner. Upon visitor s departure from the Pool, thanks them for their visit and invites them to return.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Hospitality Management Degree</li><li>Local language excellent oral and written skills (as applicable)</li><li>English good oral and written skills</li><li>Client facing experience within reception or front of house</li><li>Business writing.</li><li>Stock and retail management.</li><li>High levels of customer service.</li><li>Telephone system operations.</li><li>Computer literate with experience of in house booking/database systems.</li><li>Experience within 7-day operation.</li><li>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Self-confident Persuasive Ethical Quality oriented Well-presented</li></ul><p></p></section>
<p><h4>About the company</h4>
<p>IBC Group is an industrial solutions provider specializing in advanced metal coatings, component repair, and performance engineering. We partner with manufacturers to extend the life of critical equipment, improve performance, and solve challenges related to wear, corrosion, and durability. Our capabilities include a wide range of thermal spray and performance coating technologies, supported by metallurgical expertise to ensure solutions meet demanding specifications. From restoring worn components to enhancing new parts, our work helps customers reduce downtime and improve reliability across a variety of industries. IBC Group operates focused on leveraging advanced surface engineering solutions globally.</p>
<p>IBC Group is an equal opportunity employer. Full-time employees qualify for additional benefits like medical, vision, and dental insurance, paid time off (i.e. vacation), and retirement savings options.</p>
<h4>Position summary</h4>
<p>We are seeking an experienced thermal spray process engineer to support and improve thermal spray coating operations in a manufacturing environment. This position is responsible for process development, production support, process documentation, quality improvement, troubleshooting, customer support, and continuous improvement initiatives related to thermal spray technologies.</p>
<p>The ideal candidate will have strong hands-on and technical experience with multiple thermal spray processes, including HVOF, plasma spray, flame spray, and twin-wire arc spray systems. Crucially, this individual must possess the ability to lead end-to-end technical projects related to component parts repair—orchestrating everything from pre-machining and surface prep to thermal spray application and final post-machining operations (including precision grinding). This role works closely with production, customers, and leadership to ensure coating performance, operational efficiency, and compliance with customer and industry requirements.</p>
<p>Due to ITAR and customer compliance requirements, candidates must be either a U.S. citizen or U.S. permanent resident (Green Card holder).</p>
<h4>Essential duties and responsibilities</h4>
<ul>
<li><strong>Process development:</strong> Develop, optimize, and maintain thermal spray coating processes for production and new customer applications.</li>
<li><strong>Technical expertise:</strong> Provide core technical expertise for HVOF (High Velocity Oxygen Fuel), plasma spray, flame spray, and twin-wire arc spray systems.</li>
<li><strong>Project leadership & parts repair:</strong> Lead comprehensive technical projects focused on industrial parts repair, successfully managing the full sequence of operational steps including necessary pre-machining, thermal spray coating, and precision post-machining/grinding.</li>
<li><strong>Troubleshooting:</strong> Troubleshoot coating, equipment, and process issues to improve quality, repeatability, and throughput.</li>
<li><strong>Contract review:</strong> Perform daily contract review on incoming jobs, creating precise process instructions in the ERP system for production staff to follow.</li>
<li><strong>Production support:</strong> Support production teams with process parameters, work instructions, operator training, and process controls, taking a primarily hands-on approach.</li>
<li><strong>Tooling & design:</strong> Design fixturing and masking for customer parts as needed.</li>
<li><strong>Technical documentation:</strong> Read, interpret, and create blueprints, technical drawings, schematics, and computer-generated reports.</li>
<li><strong>Metallurgical analysis:</strong> Perform coating evaluations, root cause investigations, and metallurgical analysis to identify process improvements and resolve customer issues.</li>
<li><strong>Capital improvements:</strong> Assist with equipment evaluations, maintenance coordination, and capital improvement projects.</li>
<li><strong>Customer interface:</strong> Serve as the primary technical resource for customers regarding coating selection, process capabilities, feasibility assessments, and root cause investigations.</li>
<li><strong>Quality compliance:</strong> Follow all AS9100/ISO 9001 standards, internal quality policies, OSHA safety regulations, and company safety policies.</li>
<li><strong>General assignments:</strong> Complete additional assignments and projects as prescribed by your supervisor.</li>
</ul>
<h4>Job requirements</h4>
<ul>
<li><strong>Citizenship:</strong> Must be a U.S. citizen or Green Card holder. Sponsorship is not provided for this position.</li>
<li><strong>Education:</strong> Bachelor’s degree in materials engineering, metallurgical engineering, mechanical engineering, manufacturing engineering, or a related engineering discipline is required.</li>
<li><strong>Experience:</strong> A minimum of 5 years of engineering experience in thermal spray or related coatings technologies is required.</li>
<li><strong>Technology competency:</strong> Demonstrated hands-on experience with HVOF, plasma spray, flame spray, and twin-wire arc spray operations.</li>
<li><strong>Equipment know-how:</strong> Experience operating, troubleshooting, and optimizing industrial thermal spray equipment is strongly preferred.</li>
<li><strong>Manufacturing process depth:</strong> Strong understanding of coating properties, metallurgy, surface preparation, masking, and crucial finishing operations (including pre- and post-coat machining and grinding tolerances).</li>
<li><strong>Problem solving:</strong> Proven experience troubleshooting thermal spray processes and complex coating quality issues.</li>
<li><strong>Software:</strong> SolidWorks or equivalent 3-D modeling software experience is required.</li>
<li><strong>Leadership & communication:</strong> Strong communication skills with a proven ability to train operators, lead technical projects cross-functionally, and collaborate across departments.</li>
<li><strong>Organization:</strong> Must have excellent organizational and project management skills.</li>
<li><strong>Software proficiency:</strong> Must be proficient in Microsoft Office software.</li>
<li><strong>Physical demands:</strong> Ability to work in a manufacturing environment with exposure to noise, heat, dust, and industrial equipment. Ability to stand, walk, bend, and lift up to 50 pounds occasionally.</li>
<li><strong>PPE:</strong> Ability to wear required personal protective equipment, including respirators, eye, and hearing protection when necessary.</li>
<li><strong>Screening:</strong> All employment at IBC Group is conditional upon results from a background check and drug test.</li>
</ul></p><p></p>
Experience
<br>Minimum 7years of culinary experience
<br>Extensive experience in authentic Lebanese cuisine.
<br>Experience managing high-volume restaurant kitchens.
<br>Strong background in menu development, food cost control, and kitchen leadership.
<br>
<br>Kitchen Operations Management
<br>Oversee the daily operations of all kitchen sections and ensure smooth service execution.
<br>Ensure all food is prepared, presented, and served according to established recipes, standards, and specifications.
<br>Maintain consistency in taste, quality, portion sizes, and presentation of all menu items.
<br>Monitor food production to ensure timely service and guest satisfaction.
<br>Coordinate kitchen activities with restaurant management and front-of-house teams.
<br>Menu Development & Culinary Excellence
<br>Develop, review, and update Lebanese menu offerings in line with market trends and customer preferences.
<br>Create seasonal menus, specials, and promotional dishes.
<br>Standardize recipes and cooking procedures to ensure consistency.
<br>Conduct regular food tastings and quality assessments.
<br>Preserve the authenticity of Lebanese cuisine while introducing innovative concepts where appropriate.
<br>Leadership & Team Management
<br>Lead, supervise, train, and motivate kitchen employees.
<br>Conduct onboarding and ongoing training for kitchen staff.
<br>Assign duties and manage work schedules to ensure adequate staffing.
<br>Monitor employee performance and provide coaching and corrective actions when necessary.
<br>Foster teamwork, discipline, and a positive working environment.
<br>Participate in recruitment, interviews, and evaluation of kitchen personnel.
<br>Food Cost & Inventory Control
<br>Monitor and control food cost targets.
<br>Ensure proper portion control and minimize food waste.
<br>Manage inventory levels and oversee purchasing requirements.
<br>Review stock usage and conduct regular inventory counts.
<br>Coordinate with suppliers regarding product quality and availability.
<br>Analyze food cost reports and implement corrective actions when necessary.
<br>Food Safety & Hygiene
<br>Ensure full compliance with HACCP, food safety regulations, and company policies.
<br>Maintain the highest standards of kitchen cleanliness and sanitation.
<br>Conduct regular inspections of food storage, preparation, and handling procedures.
<br>Ensure proper temperature controls, labeling, and stock rotation (FIFO).
<br>Lead corrective actions related to food safety concerns and audit findings.
<br>Quality Assurance
<br>Conduct daily tastings of all prepared items before service.
<br>Monitor guest feedback and implement improvements where necessary.
<br>Ensure all dishes meet the restaurant’s quality standards.
<br>Address quality issues immediately and implement preventive measures.
<br>Budgeting & Cost Management
<br>Assist in preparing kitchen budgets and forecasts.
<br>Control labor costs through efficient scheduling and productivity management.
<br>Monitor kitchen expenses and identify cost-saving opportunities.
<br>Ensure optimal utilization of resources without compromising quality.
<br>Operational Planning
<br>Plan production requirements based on business forecasts.
<br>Coordinate with management regarding events, promotions, and special functions.
<br>Ensure proper preparation levels to meet operational demands.
<br>Develop contingency plans for peak periods and special events.
<br>Compliance & Reporting
<br>Ensure compliance with company policies, labor regulations, and operational procedures.
<br>Prepare and submit required reports related to food cost, inventory, staffing, and kitchen performance.
<br>Participate in management meetings and provide operational recommendations.
<br>Qualifications
<br>Diploma or Degree in Culinary Arts, Hospitality Management, or a related field.
<br>HACCP and Food Safety certifications preferred
<p><h4>About the opportunity</h4>
<p>We’re looking for a sharp, driven industrial project manager who knows how to run complex projects in a heavy industrial environment — ideally with hands-on exposure to welding, fabrication, or metal manufacturing. If you thrive on coordinating people, materials, timelines, and client expectations while keeping quality and safety front and center, this is your kind of role.</p>
<h4>What you’ll lead</h4>
<ul>
<li><strong>Full project lifecycle management</strong> — from kickoff to closeout, ensuring scope, schedule, and budget stay aligned</li>
<li><strong>Shop & field coordination</strong> — work closely with welders, fabricators, fitters, and supervisors to keep production moving</li>
<li><strong>Client communication</strong> — serve as the primary point of contact, providing updates, managing changes, and building strong relationships</li>
<li><strong>Scheduling & resource planning</strong> — allocate labor, equipment, and materials to meet aggressive timelines</li>
<li><strong>Quality & compliance oversight</strong> — ensure work meets specs, drawings, codes, and internal standards</li>
<li><strong>Risk & issue management</strong> — identify problems early, troubleshoot effectively, and keep projects on track</li>
<li><strong>Documentation & reporting</strong> — maintain accurate project records, progress reports, and closeout packages</li>
</ul>
<h4>What you bring</h4>
<ul>
<li>3+ years of project management experience in a heavy industrial, welding, fabrication, or manufacturing environment</li>
<li>Strong understanding of industrial workflows, shop processes, and blueprint interpretation</li>
<li>Proven ability to manage multiple projects simultaneously in a fast-paced setting</li>
<li>Excellent communication, leadership, and organizational skills</li>
<li>Experience with project management software and documentation tools</li>
<li>A proactive, solutions-focused mindset with a commitment to safety and quality</li>
</ul>
<h4>Why join us</h4>
<ul>
<li>Industry best compensation and benefits</li>
<li>Stable, long-term projects with reputable industrial clients</li>
<li>A team that values craftsmanship, accountability, and continuous improvement</li>
<li>Great opportunities for growth, training, and leadership development</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Health care plan (medical, dental & vision)</li>
<li>Retirement plan (401k, IRA)</li>
<li>Paid time off (vacation, sick & public holidays)</li>
<li>Training & development</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
The Telephone Operator is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards. <br><br><ul><li>Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards. </li><li>Write down messages accurately for our guests and deliver messages in a timely manner. </li><li>Handle guests' requests for DND (Do Not Disturb) and confidential status. </li><li>Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests. </li><li>Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc. </li><li>In case of emergency, handles all communications for the hotel whilst serving as the communication center. </li><li>Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests. </li><li>Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning. </li><li>In case of emergency, handle all communications for the hotel whilst serving as the communication center. </li><li>Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge. </li><li>Maintain the neatness of their working area at all time.</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>
<p>We are looking for a highly experienced and confident Training & Development Specialist who is capable of designing, developing, delivering, and evaluating comprehensive training programs from scratch.</p><p>The ideal candidate should have strong presentation and communication skills, the ability to confidently stand in front of employees and deliver training in an engaging and professional manner, and the capability to identify employees' strengths and areas for improvement.</p><p>Key Responsibilities:</p><ul><li>Design and develop comprehensive training programs and materials from scratch based on the company's needs and employees' requirements.</li><li>Create structured training plans, training content, presentations, manuals, and practical exercises.</li><li>Deliver engaging and professional training sessions to employees, starting from basic concepts and progressing to advanced levels.</li><li>Explain complex topics in a clear, simple, and effective manner that ensures employees fully understand and apply the knowledge.</li><li>Develop and implement onboarding and ongoing training programs for new and existing employees.</li><li>Evaluate employees' performance and understanding throughout and after the training process.</li><li>Conduct assessments, tests, and practical evaluations to measure training effectiveness and employee progress.</li><li>Identify employees' strengths, weaknesses, knowledge gaps, and development needs.</li><li>Provide constructive feedback and recommend appropriate development plans for employees.</li><li>Monitor employees' progress after training and ensure that the knowledge gained is effectively applied in the workplace.</li><li>Continuously improve and update training programs based on employee performance, business requirements, and feedback.</li><li>Prepare detailed training reports and evaluation results for management.</li><li>Work closely with HR and department managers to identify training needs and develop effective learning and development strategies.</li><li>Maintain a professional, positive, and motivating training environment that encourages employee engagement and participation.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong experience in training and employee development.</li><li>Excellent public speaking and presentation and materials from scratch.</li><li>Strong assessment and employee evaluation skills.</li><li>Ability to work independently and take full ownership of the training process, from planning and content creation to delivery, evaluation, and continuous improvement.</li></ul>
Front Desk & Communication
<br>
<br>- Welcome and greet visitors in a professional and friendly manner
<br>- Answer incoming calls, screen them, and transfer to the appropriate staff
<br>- Handle general inquiries and ensure proper follow-up when needed
<br>- Maintain a professional and organized reception area
<br>
<br>Administrative & Office Support
<br>
<br>- Assist employees with printing, scanning, filing, and document organization
<br>- Prepare, print, and bind booklets, presentations, and reports
<br>- Type and draft letters, emails, and official documents in both Arabic and English
<br>- Maintain proper filing systems (physical and digital)
<br>
<br>Executive Support
<br>
<br>- Provide administrative and coordination support to the CEO and GM
<br>- Handle confidential personal and business-related tasks with discretion
<br>- Assist in scheduling meetings, appointments, and follow-ups
<br>
<br>HR Support
<br>
<br>- Support the HR Manager in administrative tasks when needed
<br>- Assist in organizing interviews, employee documentation, and internal communications
<br>- Maintain confidentiality of employee-related information
<br>
<br>Office Coordination
<br>
<br>- Manage and book meeting rooms for teams and external visitors
<br>- Coordinate internal meetings and ensure rooms are properly set up
<br>- Greet guests and accompany them to the designated offices
<br>
<br>Finance & Operations Support
<br>
<br>- Manage petty cash, track expenses, and ensure proper documentation
<br>- Handle supplier payments upon arrival and coordinate with accounting and HR when needed
<br>- Prepare payment orders when processing bill payments and ensure proper approvals and supporting documents are attached
<br>- Support basic procurement and office supply management in coordination with HR
Aihom / Istikbal Jouneih Branch is hiring a Sales Associate
<br>Position Title: Sales Associate Department: Retail Sales
<br>Reports To: Branch Manager
<br>Job Category: Entry Level
<br>Timing: 10 AM till 7 PM, Monday to Saturday, 1 hour lunch break, Sunday off.
<br>
<br>Position Summary:
<br>The perfect candidate should be able to greet and serve customers well, work within a team and assist in showroom duties. Communicating with customers during and after visits, as well as provide exceptional customer service by assisting with furnishing houses by the appropriate measurements and sizes given.
<br>
<br>Duties and Responsibilities
<br>• Greets customer on sales floor.
<br>• Customer service management. Provide customer service to all customers and assist them.
<br>• Creating and entering new customers on the tablet.
<br>• Creating sales quotations on the tablet
<br>• Present, promote and sell products/services using solid arguments to existing and prospective customers
<br>• Following up with customers after their visit.
<br>• Making sure the showroom is up to standards as well as completing the daily showroom checklist.
<br>• Assist with the seasonal inventories.
<br>• Implements displays for window and interior as directed by Visual Merchandising.
<br>• Pricing the showroom. + Checking the missing items in the showroom + ordering new items.
<br>• Order barcodes for accessories.
<br>• Suggests furniture size, period style, color, fabric, and wood that will complement customer's home and other furnishings. & Discuss size and measurements for the customer, as well as taking sizes for specific items in front of the customer.
<br>• Unrolls bolts of curtains and carpets to display assortment of fabrics to customer
<br>• Close deals with customers and walk them out to the door.
<br>• Communicates for delivery of items to customer.
<br>• Check the condition of the items before delivering it to the customers.
<br>• Training new team, along with following up with their induction + orientation.
<br>• Abide by Company internal rules as well as team spirit.
<br>• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
<br>• Continuously improve through customer feedback
<br>• Meets pre-set monthly, quarterly and yearly sales targets.
<br>• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
<br>• Reports based on management needs and requests.
<br>
<br>Education:
<br>• Diploma or BA degree.
<br>
<br>Skills & Qualifications:
<br>• Strong communication skills, both written and oral.
<br>• Excellent selling and negotiation skills
<br>• Prioritizing, time management and organizational skills
<br>• Ability to gain immediate credibility with customers
<br>• High sense of proper customer service standards
<br>• Analytical and Meeting targets abilities
<br>• Knowledge of the furniture business
<br>
<br>Interested candidates can send their CV to: vision.servo@gmail.com
<span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Role Purpose</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >As a Contact Centre Advisor at DHL, you will be the first point of contact for customers, delivering exceptional service by handling inquiries, resolving issues, arranging for shipments bookings, and supporting shipment tracking by offering logistics support. You'll play a vital role in maintaining DHL’s reputation for reliability, speed, and customer satisfaction.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" >Key </span><span class="wbrSpan" >Responsibiliti</span><span class="wbrSpanSimple" >es</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > </span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Respond to customer queries via phone calls, E-mail, chat and Social Media tools in a timely, professional, and friendly manner.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > </span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Demonstrate good knowledge information about DHL’s products, services, delivery timelines, pricing and Terms and Conditions.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Track shipments and assist customers with delivery issues, delays, or complaints and Claims as First Time Resolution type.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Resolve customer complaints efficiently and escalate critical cases to the Backline Team.</span></span><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > </span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Process Quotes, Bookings & Service Queries.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Maintain up-to-date knowledge of DHL services, systems, and operational procedures.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > </span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Log customer interactions in designated tools and systems.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" >Work </span><span class="wbrSpan" >collaborativel</span><span class="wbrSpanSimple" >y with operations, and Gateway teams to resolve service issues related to delivery and customs.</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" >Adhere to company policies, including data protection and </span><span class="wbrSpan" >confidentialit</span><span class="wbrSpanSimple" >y standards.</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Carrying out tasks assigned by the direct manager</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Achieving call Quality score 90%</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Supporting department in revenue generation (Sales Leads, Upselling TDX and Optional VAS).</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" >CS Excellence Scorecard / Key Performance Indicators </span><span class="wbrSpan" >(KPIs)/Busines</span><span class="wbrSpanSimple" >s Insights</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrSpanSimple" > * Contribute effectively to achieve monthly Front-Line Team KPIs (Available in CS KPIs & Attribute Business document) and achieve individual Key objectives within the role. (shared </span><span class="wbrSpan" >individually).</span><span class="wbrSpanSimple" ></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Following CS process Map in handled requests.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Key Skills & Competencies</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Problem Solving: Proactive in identifying and resolving issues under pressure.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrSpanSimple" > * Customer Orientation: Committed to meeting customer needs and building lasting </span><span class="wbrSpan" >relationships.</span><span class="wbrSpanSimple" ></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Planning and Organizing: Capable of managing multiple tasks and meeting critical deadlines.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Decision Making: Takes timely and effective decisions to exceed customer expectations.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Results Orientation: Focused on achieving measurable results aligned with business goals.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" > * Teamwork: Works </span><span class="wbrSpan" >collaborativel</span><span class="wbrSpanSimple" >y to achieve team objectives.</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" > * A</span><span class="wbrSpan" >ccountability:</span><span class="wbrSpanSimple" > Acts responsibly, maintains </span><span class="wbrSpan" >professionalis</span><span class="wbrSpanSimple" >m, and meets commitments.</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" > * </span><span class="wbrSpan" >Self-Managemen</span><span class="wbrSpanSimple" >t: Stays calm, controlled, and positive under pressure.</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" > * </span><span class="wbrSpan" >Communication:</span><span class="wbrSpanSimple" > Excellent written and verbal communication skills.</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Demonstrating Active Leadership attributes. </span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Demonstrating & maintaining positive behaviour towards colleagues and customers.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Attention to Detail: Delivers thorough and accurate work consistently.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" >Qualifications & Experience</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" > * Diploma or equivalent educational </span><span class="wbrSpan" >qualification.</span><span class="wbrSpanSimple" > Preferred University degree.</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Strong verbal and written English communication skills.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Typing speed of at least 25 WPM.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Strong negotiation, conflict resolution, and interpersonal skills.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Resilience and ability to work under pressure.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" ><span class="wbrContainer" ><span class="wbrSpanSimple" > * Proven </span><span class="wbrSpan" >problem-solvin</span><span class="wbrSpanSimple" >g ability and attention to detail.</span></span></span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Experience in the logistics or service industry is an addition.</span></span><br IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_BrText_RichWbr TIN_display_BrText_BrInnerSpan" data-iswidget="1" IBM Plex Sans"; font-size: 12px; color: rgb(0, 28, 67); margin: 0px; outline: 0px;"><span class="TIN_display_RichText" data-iswidget="1" > * Previous call center experience is preferable.</span></span>
<p><h4>Job description</h4>
<p>We are seeking an experienced and highly creative Head Chef to lead the culinary operations for a bold and playful dining concept bringing together contemporary global cuisine, creative comfort food, and indulgent desserts within one distinctive guest experience. The menu takes inspiration from around the world, combining Asian flavours and techniques with Italian classics, contemporary burgers and sandwiches, globally inspired starters, and a strong focus on indulgent chocolate and pastry creations.</p>
<p>The Head Chef will be responsible for maintaining the quality and consistency of the existing menu while continuously developing the culinary offering in line with the personality of the brand. This role requires a chef who understands modern casual dining, international flavours, high-volume service, menu development, presentation, and commercial kitchen management.</p>
<p>The successful candidate will be both a creative culinary leader and a strong operator, capable of translating an imaginative menu into a consistently excellent product while managing food costs, kitchen performance, quality, and team development.</p>
<p>This role is based in Saudi Arabia, relocation support is provided.</p>
<h4>Requirements</h4>
<ul>
<li>Lead the overall kitchen operation, ensuring a consistently high standard of food quality, presentation, taste, and execution.</li>
<li>Oversee the preparation and service of a diverse menu incorporating Asian, Italian, American and contemporary global influences.</li>
<li>Maintain and continuously improve recipes, plating standards, preparation methods, and kitchen SOPs.</li>
<li>Ensure consistency across the menu, from starters and salads through to burgers, sandwiches, pasta, Asian-inspired dishes, and desserts.</li>
<li>Work closely with the management team on menu development, seasonal changes, new dishes, promotions, and special culinary activations.</li>
<li>Develop innovative dishes that fit the playful and creative identity of Little Krazy while remaining commercially viable.</li>
<li>Ensure all recipes are properly documented with accurate ingredients, yields, portion sizes, preparation methods, and presentation standards.</li>
<li>Manage food costs, portion control, wastage, yields, and GP in line with agreed targets.</li>
<li>Monitor food quality and ensure all ingredients meet the required standards.</li>
<li>Work closely with suppliers and procurement teams to source quality ingredients at competitive prices.</li>
<li>Lead daily kitchen briefings, tastings, quality checks, and service preparation.</li>
<li>Ensure smooth communication and coordination between kitchen sections and front-of-house during service.</li>
<li>Recruit, train, coach, and develop the kitchen brigade to create a strong, disciplined, and motivated team.</li>
<li>Manage kitchen scheduling, staffing requirements, section allocation, and daily operational priorities.</li>
<li>Ensure strict compliance with food safety, HACCP, hygiene, sanitation, and health and safety requirements.</li>
<li>Maintain a clean, organised, efficient, and professional kitchen environment.</li>
<li>Monitor kitchen equipment and ensure proper maintenance and safe operation.</li>
<li>Stay informed about international culinary trends, new techniques, ingredients, and contemporary dining concepts.</li>
<li>Introduce new ideas and culinary experiences that strengthen Little Krazy's identity and differentiate the concept from competitors.</li>
</ul>
<h4>Culinary profile</h4>
<p>The ideal candidate should have strong experience across a multi-cuisine, contemporary restaurant environment, with an understanding of:</p>
<ul>
<li>Asian-inspired cuisine and flavours</li>
<li>Japanese and Korean techniques and ingredients</li>
<li>Italian pasta and classic sauces</li>
<li>Contemporary burgers and sandwiches</li>
<li>Modern comfort food</li>
<li>International salads and starters</li>
<li>Chocolate, pastry and indulgent desserts</li>
<li>Modern plating and presentation</li>
<li>High-volume restaurant production</li>
</ul>
<p>Experience working with diverse menus and concepts is particularly important, as the role requires a chef who can confidently move between different culinary styles while maintaining consistency and quality.</p>
<h4>Benefits</h4>
<p>At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth. Our benefits include:</p>
<ul>
<li>An opportunity to lead the founding team launching a new in house Persian restaurant concept by SIHAMCO - a first within The Groves' Portfolio.</li>
<li>Competitive salary packages – aligned with market standards and experience</li>
<li>Health insurance, accommodation provided and transportation allowance</li>
<li>Career development & internal promotions – grow with us across departments and seasons</li>
<li>Creative & collaborative work culture – built on passion, innovation, and attention to detail</li>
<li>Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment</li>
<li>Experience working on premium events within The Groves, Riyadh Season</li>
<li>Cultural diversity – join a team of passionate professionals from around the world</li>
</ul>
<h4>About the company</h4>
<p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.</p>
<p>At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p>
<h4>Crafting a homegrown legacy</h4>
<p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p>
<h4>Our signature brands</h4>
<p>Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.</p>
<p>Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.</p>
<h4>We are only getting started!</h4>
<p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p>
<h4>People first</h4>
<p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p>
<h4>Join us</h4>
<p>Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p>
<p>Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>We are seeking an experienced and highly creative Head Chef to lead the culinary operations for a bold and playful dining concept bringing together contemporary global cuisine, creative comfort food, and indulgent desserts within one distinctive guest experience.<br> The menu takes inspiration from around the world, combining Asian flavours and techniques with Italian classics, contemporary burgers and sandwiches, globally inspired starters, and a strong focus on indulgent chocolate and pastry creations.<br> The Head Chef will be responsible for maintaining the quality and consistency of the existing menu while continuously developing the culinary offering in line with the personality of the brand.<br> This role requires a chef who understands modern casual dining, international flavours, high-volume service, menu development, presentation, and commercial kitchen management .<br> The successful candidate will be both a creative culinary leader and a strong operator, capable of translating an imaginative menu into a consistently excellent product while managing food costs, kitchen performance, quality, and team development.<br> This role is based in Saudi Arabia, relocation support is provided.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: An opportunity to lead the founding team launching a new in house Persian restaurant concept by SIHAMCO - a first within The Groves' Portfolio.<br> Competitive salary packages – aligned with market standards and experience Health insurance, accommodation provided and transportation allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br> Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Lead the overall kitchen operation, ensuring a consistently high standard of food quality, presentation, taste, and execution.<br> Oversee the preparation and service of a diverse menu incorporating Asian, Italian, American and contemporary global influences .<br> Maintain and continuously improve recipes, plating standards, preparation methods, and kitchen SOPs.<br> Ensure consistency across the menu, from starters and salads through to burgers, sandwiches, pasta, Asian-inspired dishes, and desserts.<br> Work closely with the management team on menu development, seasonal changes, new dishes, promotions, and special culinary activations.<br> Develop innovative dishes that fit the playful and creative identity of Little Krazy while remaining commercially viable.<br> Ensure all recipes are properly documented with accurate ingredients, yields, portion sizes, preparation methods, and presentation standards.<br> Manage food costs, portion control, wastage, yields, and GP in line with agreed targets.<br> Monitor food quality and ensure all ingredients meet the required standards.<br> Work closely with suppliers and procurement teams to source quality ingredients at competitive prices.<br> Lead daily kitchen briefings, tastings, quality checks, and service preparation.<br> Ensure smooth communication and coordination between kitchen sections and front-of-house during service.<br> Recruit, train, coach, and develop the kitchen brigade to create a strong, disciplined, and motivated team.<br> Manage kitchen scheduling, staffing requirements, section allocation, and daily operational priorities.<br> Ensure strict compliance with food safety, HACCP, hygiene, sanitation, and health and safety requirements.<br> Maintain a clean, organised, efficient, and professional kitchen environment.<br> Monitor kitchen equipment and ensure proper maintenance and safe operation.<br> Stay informed about international culinary trends, new techniques, ingredients, and contemporary dining concepts.<br> Introduce new ideas and culinary experiences that strengthen Little Krazy's identity and differentiate the concept from competitors.<br> Culinary Profile The ideal candidate should have strong experience across a multi-cuisine, contemporary restaurant environment , with an understanding of: Asian-inspired cuisine and flavours Japanese and Korean techniques and ingredients Italian pasta and classic sauces Contemporary burgers and sandwiches Modern comfort food International salads and starters Chocolate, pastry and indulgent desserts Modern plating and presentation High-volume restaurant production Experience working with diverse menus and concepts is particularly important, as the role requires a chef who can confidently move between different culinary styles while maintaining consistency and quality.<br></span> </div>