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<p><h4>Aspire Software company overview</h4>
<p>Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p>
<h4>About the job</h4>
<p>This role sits at the center of that buildout. You’ll ship near-term product features while helping us make the right architectural decisions for what’s coming. We need someone who can execute and see around corners, someone who understands both the product experience and the platform mechanics underneath it.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Build and ship AI features using our PHP/MySQL/React/Node stack with OpenAI API integration.</li>
<li>Extend Astro Core chatbot capabilities with new read/write actions, graph generation, and analysis outputs.</li>
<li>Help improve the external MCP connector schema, authentication, and capability surface.</li>
<li>Own prompt engineering for product features: design, test, iterate, and document prompts as first-class product artifacts.</li>
<li>Build the token metering and usage tracking layer per feature, per customer, per tier.</li>
<li>Design and implement guardrails, access controls, and rate limiting across the Astro AI platform layer.</li>
<li>Contribute to agent architecture decisions: tool access, memory design, token pool isolation, training data boundaries.</li>
<li>Monitor AI feature performance in production latency, cost, output quality, failure modes and drive improvements.</li>
<li>Stay current on the AI tooling landscape and bring concrete recommendations to the team.</li>
</ul>
<h4>Requirements</h4>
<strong>AI product development</strong>
<ul>
<li>Hands-on experience integrating LLM APIs (OpenAI, Anthropic, or similar) into production applications used by real customers.</li>
<li>Prompt engineering fluency: system prompts, few-shot examples, structured outputs, tool/function calling, chain-of-thought patterns.</li>
<li>Understanding of token economics: cost per call, context management, model selection tradeoffs across feature types.</li>
<li>Experience building quality evaluation and output validation frameworks around AI features.</li>
<li>Awareness of AI-specific risks: hallucination, prompt injection, data leakage, output inconsistency.</li>
</ul>
<strong>Platform & architecture thinking</strong>
<ul>
<li>Experience designing or contributing to metered usage systems — API rate limiting, consumption tracking, billing integration.</li>
<li>Familiarity with designing MCP (Model Context Protocol) — understanding of how LLM-native integrations differ from traditional REST.</li>
<li>Ability to reason about multi-tenant access controls: how AI features should behave differently across customer tiers.</li>
<li>Understanding of agent architecture patterns: tool registries, memory types, token pool management, task delegation.</li>
</ul>
<strong>Core stack</strong>
<ul>
<li>React and Node: able to build frontend components that surface AI features, including data visualizations.</li>
<li>Solid PHP development experience — comfortable extending a production codebase, not just greenfield.</li>
<li>MySQL: schema design, query optimization, and data modeling for AI feature state and usage tracking.</li>
<li>Typescript: used on the backend of the MCP layer.</li>
</ul>
<p>Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field.</p>
<p>3+ years of experience in consulting, digital transformation, enterprise software implementation, or AI-related projects.</p>
<p>Strong understanding of artificial intelligence, machine learning, generative AI, and automation concepts.</p>
<p>Strong presentation, communication, and stakeholder management skills.</p>
<p>Experience working directly with customers and senior business stakeholders.</p>
<p>Excellent problem-solving and analytical skills.</p></p><p></p>
We are looking for a detail-oriented junior accountant with 1 to 2 years of experience and a relevant degree in accounting or finance.
<br>
<br>The ideal candidate must possess strong computer literacy, strong organizational skills, and a solid foundation in basic financial record-keeping and data entry.
<br>
<br>Job Details
<br>Position: Junior Accountant
<br>Experience: 1 to 2 years
<br>Education: Bachelor’s degree in Accounting, Finance, or a related field
<br>Location: Hazmieh
<br>Type: Full-time
<br>
<br>Key Duties
<br>Enter daily financial transactions and data into the computer system accurately.
<br>Organize and maintain financial records, receipts, and invoices.
<br>Assist with basic bookkeeping and reconciling bank statements.
<br>Support the finance team with month-end reporting tasks.
<br>Requirements1 to 2 years of hands-on accounting experience.
<br>Degree in accounting or a related major.
<br>Good computer skills, including typing accuracy and familiarity with software like Excel.
<br>Clear communication skills and high attention to detail
We are hiring a Junior Accountant for our reputable Company in Sin El Fil.
<br>
<br>Key Responsibilities
<br>
<br>- Record daily accounting transactions (sales, purchases, expenses, receipts and payments) on the accounting system.
<br>- Maintain accurate and organized accounting records and supporting documentation.
<br>- Assist in bank reconciliations and account reconciliations.
<br>- Prepare and file accounting documents and maintain proper filing systems.
<br>- Follow up on payments, collections, renewals, and due dates.
<br>- Assist in month-end closing activities.
<br>- Support the finance team with administrative and accounting tasks as required.
<br>
<br>Key Qualifications:
<br>- Bachelor's degree in Accounting or Finance.
<br>- Fresh graduate or up to one year of accounting experience.
<br>- Basic knowledge of the Lebanese Chart of Accounts and accounting principles.
<br>- Good knowledge of Microsoft Excel.
<br>- Knowledge of accounting software is an advantage.
<br>- Strong attention to detail and organizational skills.
<br>- High level of integrity, responsibility, and ability to maintain confidentiality.
<br>- Good communication skills and willingness to learn
We are hiring a Junior Accountant for our reputable Company in Sin El Fil.
<br>
<br>Key Responsibilities
<br>
<br>- Record daily accounting transactions (sales, purchases, expenses, receipts and payments) on the accounting system.
<br>- Maintain accurate and organized accounting records and supporting documentation.
<br>- Assist in bank reconciliations and account reconciliations.
<br>- Prepare and file accounting documents and maintain proper filing systems.
<br>- Follow up on payments, collections, renewals, and due dates.
<br>- Assist in month-end closing activities.
<br>- Support the finance team with administrative and accounting tasks as required.
<br>
<br>Key Qualifications:
<br>- Bachelor's degree in Accounting or Finance.
<br>- Fresh graduate or up to one year of accounting experience.
<br>- Basic knowledge of the Lebanese Chart of Accounts and accounting principles.
<br>- Good knowledge of Microsoft Excel.
<br>- Knowledge of accounting software is an advantage.
<br>- Strong attention to detail and organizational skills.
<br>- High level of integrity, responsibility, and ability to maintain confidentiality.
<br>- Good communication skills and willingness to learn
We are hiring a Junior Accountant for our reputable Company in Sin El Fil.
<br>
<br>Key Responsibilities
<br>
<br>- Record daily accounting transactions (sales, purchases, expenses, receipts and payments) on the accounting system.
<br>- Maintain accurate and organized accounting records and supporting documentation.
<br>- Assist in bank reconciliations and account reconciliations.
<br>- Prepare and file accounting documents and maintain proper filing systems.
<br>- Follow up on payments, collections, renewals, and due dates.
<br>- Assist in month-end closing activities.
<br>- Support the finance team with administrative and accounting tasks as required.
<br>
<br>Key Qualifications:
<br>- Bachelor's degree in Accounting or Finance.
<br>- Fresh graduate or up to one year of accounting experience.
<br>- Basic knowledge of the Lebanese Chart of Accounts and accounting principles.
<br>- Good knowledge of Microsoft Excel.
<br>- Knowledge of accounting software is an advantage.
<br>- Strong attention to detail and organizational skills.
<br>- High level of integrity, responsibility, and ability to maintain confidentiality.
<br>- Good communication skills and willingness to learn
We are hiring a Junior Accountant for our reputable Company in Sin El Fil.
<br>
<br>Key Responsibilities
<br>
<br>- Record daily accounting transactions (sales, purchases, expenses, receipts and payments) on the accounting system.
<br>- Maintain accurate and organized accounting records and supporting documentation.
<br>- Assist in bank reconciliations and account reconciliations.
<br>- Prepare and file accounting documents and maintain proper filing systems.
<br>- Follow up on payments, collections, renewals, and due dates.
<br>- Assist in month-end closing activities.
<br>- Support the finance team with administrative and accounting tasks as required.
<br>
<br>Key Qualifications:
<br>- Bachelor's degree in Accounting or Finance.
<br>- Fresh graduate or up to one year of accounting experience.
<br>- Basic knowledge of the Lebanese Chart of Accounts and accounting principles.
<br>- Good knowledge of Microsoft Excel.
<br>- Knowledge of accounting software is an advantage.
<br>- Strong attention to detail and organizational skills.
<br>- High level of integrity, responsibility, and ability to maintain confidentiality.
<br>- Good communication skills and willingness to learn
We are hiring a Junior Accountant for our reputable Company in Sin El Fil.
<br>
<br>Key Responsibilities
<br>
<br>- Record daily accounting transactions (sales, purchases, expenses, receipts and payments) on the accounting system.
<br>- Maintain accurate and organized accounting records and supporting documentation.
<br>- Assist in bank reconciliations and account reconciliations.
<br>- Prepare and file accounting documents and maintain proper filing systems.
<br>- Follow up on payments, collections, renewals, and due dates.
<br>- Assist in month-end closing activities.
<br>- Support the finance team with administrative and accounting tasks as required.
<br>
<br>Key Qualifications:
<br>- Bachelor's degree in Accounting or Finance.
<br>- Fresh graduate or up to one year of accounting experience.
<br>- Basic knowledge of the Lebanese Chart of Accounts and accounting principles.
<br>- Good knowledge of Microsoft Excel.
<br>- Knowledge of accounting software is an advantage.
<br>- Strong attention to detail and organizational skills.
<br>- High level of integrity, responsibility, and ability to maintain confidentiality.
<br>- Good communication skills and willingness to learn
Aihom / Istikbal Moukalis Branch is hiring a Sales Associate
<br>Position Title: Sales Associate Department: Retail Sales
<br>Reports To: Branch Manager
<br>Job Category: Entry Level
<br>Timing:
<br>AM Shift: 09 AM till 06 PM.
<br>PM Shift: 11 AM till 08 PM
<br>1 hour lunch break,
<br>1 Day off per week
<br>
<br>Position Summary:
<br>The perfect candidate should be able to greet and serve customers well, work within a team and assist in showroom duties. Communicating with customers during and after visits, as well as provide exceptional customer service by assisting with furnishing houses by the appropriate measurements and sizes given.
<br>
<br>Duties and Responsibilities
<br>• Greets customer on sales floor.
<br>• Customer service management. Provide customer service to all customers and assist them.
<br>• Creating and entering new customers on the tablet.
<br>• Creating sales quotations on the tablet
<br>• Present, promote and sell products/services using solid arguments to existing and prospective customers
<br>• Following up with customers after their visit.
<br>• Making sure the showroom is up to standards as well as completing the daily showroom checklist.
<br>• Assist with the seasonal inventories.
<br>• Implements displays for window and interior as directed by Visual Merchandising.
<br>• Pricing the showroom. + Checking the missing items in the showroom + ordering new items.
<br>• Order barcodes for accessories.
<br>• Suggests furniture size, period style, color, fabric, and wood that will complement customer's home and other furnishings. & Discuss size and measurements for the customer, as well as taking sizes for specific items in front of the customer.
<br>• Unrolls bolts of curtains and carpets to display assortment of fabrics to customer
<br>• Close deals with customers and walk them out to the door.
<br>• Communicates for delivery of items to customer.
<br>• Check the condition of the items before delivering it to the customers.
<br>• Training new team, along with following up with their induction + orientation.
<br>• Abide by Company internal rules as well as team spirit.
<br>• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
<br>• Continuously improve through customer feedback
<br>• Meets pre-set monthly, quarterly and yearly sales targets.
<br>• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
<br>• Reports based on management needs and requests.
<br>
<br>Education:
<br>• Diploma or BA degree.
<br>
<br>Skills & Qualifications:
<br>• Strong communication skills, both written and oral.
<br>• Excellent selling and negotiation skills
<br>• Prioritizing, time management and organizational skills
<br>• Ability to gain immediate credibility with customers
<br>• High sense of proper customer service standards
<br>• Analytical and Meeting targets abilities
<br>• Knowledge of the furniture business
<br>
<br>Interested candidates can send their CV to: hr@aihom.com.lb
<p>We are looking for a Performance Director to lead the strategic direction, execution excellence, and continuous growth of performance marketing across key clients. This role requires deep expertise in Paid Search, Paid Social, Programmatic, analytics, and full-funnel performance strategy. You will act as the senior strategic partner for clients, overseeing performance frameworks, directing cross-channel teams, and ensuring measurable business outcomes. You will also play a critical role in elevating delivery standards, mentoring senior specialists and managers, and driving innovation across the performance function.</p><p>Key Responsibilities</p><ul><li>Lead end-to-end performance strategy across Paid Search, Paid Social, Programmatic, eCommerce, and full-funnel digital acquisition.</li><li>Develop growth frameworks, performance roadmaps, testing plans, and optimization methodologies aligned with client objectives.</li><li>Own senior client relationships provide strategic guidance, challenge thinking, and translate data into clear, compelling recommendations.</li><li>Oversee performance teams across channels, ensuring flawless execution, pacing accuracy, and alignment with KPIs.</li><li>Provide strategic leadership on attribution models, measurement frameworks, audience strategies, and bidding approaches.</li><li>Direct the analysis of campaign data to uncover insights, identify opportunities, and drive performance improvements.</li><li>Collaborate closely with creative, media, analytics, and technology teams to build integrated, data-driven solutions.</li><li>Drive innovation by introducing new tools, automation, platform features, and performance best practices.</li><li>Oversee forecasting, budgeting, and investment modeling to support decision-making and optimize ROI.</li><li>Provide hands-on mentorship to Performance Managers and Specialists; build talent capabilities and elevate team quality.</li><li>Ensure operational excellence and adherence to internal processes, QA standards, and documentation requirements.</li><li>Stay ahead of platform changes, industry shifts, and market trends to proactively shape performance strategies.</li></ul><p>Requirements</p><ul><li>10+ years of experience in digital performance marketing (agency background preferred).</li><li>Deep expertise in Paid Social, Paid Search, Programmatic, and performance measurement.</li><li>Strong understanding of attribution, audiences, conversion optimization, and data-driven strategy.</li><li>Proven experience leading multi-channel teams and managing large-scale performance campaigns.</li><li>Excellent client-facing skills with the ability to simplify complexity and lead strategic conversations.</li><li>Advanced analytical capabilities with experience in translating data into insights and strategic actions.</li><li>Hands-on familiarity with key platforms: Google Ads, Meta, TikTok, DV360, SA360, GA4, and other martech/adtech tools.</li><li>Strong leadership, team development, and stakeholder management skills.</li><li>Highly organized, detail-oriented, and comfortable working in fast-paced environments with multiple priorities.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ul><li>10+ years of experience in digital performance marketing (agency background preferred).</li><li>Deep expertise in Paid Social, Paid Search, Programmatic, and performance measurement.</li><li>Strong understanding of attribution, audiences, conversion optimization, and data-driven strategy.</li><li>Proven experience leading multi-channel teams and managing large-scale performance campaigns.</li><li>Excellent client-facing skills with the ability to simplify complexity and lead strategic conversations.</li><li>Advanced analytical capabilities with experience in translating data into insights and strategic actions.</li><li>Hands-on familiarity with key platforms: Google Ads, Meta, TikTok, DV360, SA360, GA4, and other martech/adtech tools.</li><li>Strong leadership, team development, and stakeholder management skills.</li><li>Highly organized, detail-oriented, and comfortable working in fast-paced environments with multiple priorities.</li></ul>
Team Pro is a product-service solution provider specializing in Fixing, Concrete Repair, Firestopping,
<br>and Mechanical Electrical Plumbing (MEP) Supporting Systems within the construction sector.
<br>Established in 1998, we manufacture our products across Europe and the USA and operate on a
<br>global scale.
<br>Responsibilities: (Other duties may be assigned)
<br>• Actively search for and approach new clients (contractors, dealers, construction
<br>companies, etc.)
<br>• Develop high level relationships with technical decision makers and construction projects
<br>• Conduct planned visit to construction job sites and engineering consultants in Lebanon
<br>• Responsible for design proposals and software calculation (Chemical and mechanical fixing
<br>software, MEP software, Firestop software etc.)
<br>• Technical submittals and technical supports for all Team Pro branches, clients and
<br>employees
<br>• Responsible for seminars and training new clients, employees about products, services and
<br>software programs
<br>Qualifications:
<br>• University Degree in Mechanical Engineering
<br>• 0 to 3 years’ experience
<br>• Excellent skills in AutoCAD and Microsoft Office software programs
<br>• Results oriented, punctual, flexible, resourceful and self-motivated, independent
<br>• Ability to multitask and assignments simultaneously
<br>• Able to sell, negotiate and solve problems
<br>• Strong analytical and organizational skills
<br>• Strong verbal and written communication skills
<br>• Good command of Arabic and English. French is a plus
<br>• Detail oriented and experienced in follow-through and completion of projects
<br>• Strong time-management skills and ability to adhere to month-end close timelines.
<br>• A strong desire to learn and grow within the company and the position
<br>• Ability to travel
<br>Salary & compensation:
<br>Salary and benefits are competitive and will depend on the candidate’s experience and
<br>competencies, in addition to performance-based incentives
Team Pro is a product-service solution provider specializing in Fixing, Concrete Repair, Firestopping,
<br>and Mechanical Electrical Plumbing (MEP) Supporting Systems within the construction sector.
<br>Established in 1998, we manufacture our products across Europe and the USA and operate on a
<br>global scale.
<br>Responsibilities: (Other duties may be assigned)
<br>• Actively search for and approach new clients (contractors, dealers, construction
<br>companies, etc.)
<br>• Develop high level relationships with technical decision makers and construction projects
<br>• Conduct planned visit to construction job sites and engineering consultants in Lebanon
<br>• Responsible for design proposals and software calculation (Chemical and mechanical fixing
<br>software, MEP software, Firestop software etc.)
<br>• Technical submittals and technical supports for all Team Pro branches, clients and
<br>employees
<br>• Responsible for seminars and training new clients, employees about products, services and
<br>software programs
<br>Qualifications:
<br>• University Degree in Mechanical Engineering
<br>• 0 to 3 years’ experience
<br>• Excellent skills in AutoCAD and Microsoft Office software programs
<br>• Results oriented, punctual, flexible, resourceful and self-motivated, independent
<br>• Ability to multitask and assignments simultaneously
<br>• Able to sell, negotiate and solve problems
<br>• Strong analytical and organizational skills
<br>• Strong verbal and written communication skills
<br>• Good command of Arabic and English. French is a plus
<br>• Detail oriented and experienced in follow-through and completion of projects
<br>• Strong time-management skills and ability to adhere to month-end close timelines.
<br>• A strong desire to learn and grow within the company and the position
<br>• Ability to travel
<br>Salary & compensation:
<br>Salary and benefits are competitive and will depend on the candidate’s experience and
<br>competencies, in addition to performance-based incentives
<p>The HR Payroll Functional Consultant is a full-time, on-site role based in Ras Beirut. This role is responsible for analyzing client HR and payroll requirements, configuring and testing payroll modules, and ensuring accurate and compliant payroll processes within the company's software solutions. Day-to-day tasks include gathering and documenting business needs, designing functional workflows, supporting data migration, and validating payroll calculations, tax rules, and employee benefits setup. The consultant collaborates closely with clients and internal technical teams to provide training, resolve functional issues, optimize HR and payroll processes, and support system updates or enhancements. The role also involves preparing user documentation, conducting system demonstrations, and contributing to continuous improvement of the company's HR and payroll offerings.</p><p><strong>Desired Candidate Profile</strong></p><p>Candidates should possess strong skills in Payroll Administration and Payroll Services, including payroll configuration, processing, and compliance.</p><p>Candidates should possess solid Human Resources (HR) knowledge, with experience in HR policies, employee records management, and HR workflows.</p><p>Candidates should possess robust Analytical Skills, including the ability to interpret data, diagnose issues, and propose process improvements.</p><p>Candidates should possess understanding of Employee Benefits, including setup and management of benefits, allowances, and deductions.</p><p>Bachelor's degree in HR, Business Administration, Accounting, Information Systems, or a related field.</p><p>Experience implementing or supporting HR and payroll modules within ERP or business software solutions.</p><p>Familiarity with regional labor laws and payroll regulations in Lebanon and the broader MENA region.</p><p>Strong communication and client-facing skills, with the ability to conduct trainings and workshops.</p><p>Proficiency in MS Excel and HR/payroll reporting; experience with major ERP platforms is an advantage.</p><p>Ability to work collaboratively in cross-functional teams and manage multiple projects or client engagements.</p>
<p>A leading jewelry brand in Lebanon is seeking Sales Associate for its jewelry store in Zouk Mikael, Keserwan.</p><p>Job Role:</p><ul><li>Greet customers as they arrive at the store / counter and ask them how they would like to be assisted</li><li>Listen to customers requirements closely and provide them with information on available pieces and sets.</li><li>Show customers their desired pieces and provide information such as setting types, stones and cuts.</li><li>Provide customers with information on prices and any associated discounts or deals.</li><li>Assist customers in making decisions to buy jewelry pieces or sets and suggest alternatives.</li><li>Lead customers through the buying process by boxing, wrapping and bagging their purchases</li><li>Provide pricing information according to weight (in cases of gold jewelry) and processing cash and credit card transactions.</li><li>Educate customers about warrantees and guarantees of sold pieces and ensure that all documentation is included with the bagged product</li><li>Arrange window displays on a regular basis and ensure that all displays are properly locked and secured</li><li>Ascertain that all pieces of jewelry are locked up in assigned storage palaces at the end of the day</li><li>Send out thank you notes to customers and keep them in the loop regarding new arrivals</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor graduate or equivalent preferred</li><li>AVAILABLE TO WORK VARIED SHIFTS, INCLUDING WEEKENDS AND HOLIDAYS.</li></ul>
<p>A leading jewelry brand in Lebanon is seeking Sales Associate for its jewelry store in ABC Achrafieh.</p><p>Job Role:</p><ul><li>Greet customers as they arrive at the store / counter and ask them how they would like to be assisted</li><li>Listen to customers requirements closely and provide them with information on available pieces and sets.</li><li>Show customers their desired pieces and provide information such as setting types, stones and cuts.</li><li>Provide customers with information on prices and any associated discounts or deals.</li><li>Assist customers in making decisions to buy jewelry pieces or sets and suggest alternatives.</li><li>Lead customers through the buying process by boxing, wrapping and bagging their purchases</li><li>Provide pricing information according to weight (in cases of gold jewelry) and processing cash and credit card transactions.</li><li>Educate customers about warrantees and guarantees of sold pieces and ensure that all documentation is included with the bagged product</li><li>Arrange window displays on a regular basis and ensure that all displays are properly locked and secured</li><li>Ascertain that all pieces of jewelry are locked up in assigned storage palaces at the end of the day</li><li>Send out thank you notes to customers and keep them in the loop regarding new arrivals</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor graduate or equivalent preferred</li><li>AVAILABLE TO WORK VARIED SHIFTS, INCLUDING WEEKENDS AND HOLIDAYS.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Fleet Quality & Performance</strong></p>
<ul>
<li>Design and implement quality frameworks to improve driver behavior, service standards, and customer experience</li>
<li>Monitor and analyze fleet KPIs (acceptance rate, cancellations, delays, customer ratings, etc.) and drive continuous improvement</li>
</ul>
<p><strong>Training & Development</strong></p>
<ul>
<li>Lead onboarding programs for new drivers</li>
<li>Develop and deliver ongoing training sessions focused on safety, service quality, and performance improvement</li>
<li>Drive behavioral change initiatives across the fleet</li>
</ul>
<p><strong>Compliance & Auditing</strong></p>
<ul>
<li>Ensure all drivers meet company standards (documentation, appearance, vehicle condition, safety compliance)</li>
<li>Conduct regular field audits and zone visits</li>
<li>Maintain accurate fleet segmentation and documentation tracking</li>
</ul>
<p><strong>Safety & Risk Management</strong></p>
<ul>
<li>Manage and scale the road safety program</li>
<li>Track incidents, enforce safety policies, and implement preventive actions</li>
<li>Oversee daily safety reports and follow-ups</li>
</ul>
<p><strong>Communication & Engagement</strong></p>
<ul>
<li>Own in-app communication with drivers, ensuring clear, timely, and actionable messaging</li>
<li>Launch targeted campaigns to address key operational priorities</li>
</ul>
<p><strong>Performance Management</strong></p>
<ul>
<li>Design and implement performance-based reward and penalty systems</li>
<li>Identify low-performing segments and execute improvement plans</li>
</ul>
<p><strong>Cross-functional Collaboration</strong></p>
<ul>
<li>Work closely with Operations, Product, and Customer Experience teams to improve end-to-end service quality</li>
<li>Support the development of tools and features that enable a builder-first, data-driven fleet operation<br></li>
</ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>2 4 years in logistics, fleet management, operations, or a related field (delivery or mobility experience is a plus)</p>
<ul>
<li>Bachelor s degree in Business Administration, Operations, Communications, or related field (or equivalent experience)</li>
<li>Strong analytical skills with proficiency in Excel (data analysis, reporting, insights)</li>
<li>Ability to translate data into actionable improvements</li>
<li>Excellent communication skills in Arabic and English</li>
<li>Strong organizational and time management skills</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Tech-savvy with the ability to quickly adopt operational tools and systems</li>
<li>Problem-solver with a proactive mindset</li>
<li>Detail-oriented with a strong focus on quality and compliance</li>
<li>Comfortable working in the field and engaging directly with drivers</li>
</ul><p></p></section>
<p>This is a full-time, on-site Supply Chain Management role based in Beirut Governorate, Lebanon. The role involves overseeing end-to-end supply chain activities, including procurement planning, vendor coordination, and timely sourcing of fabrics, materials, and accessories. The Supply Chain Management professional will monitor inventory levels, track shipments, and optimize stock replenishment to support production schedules and showroom demands. Daily responsibilities include analyzing supply chain performance, identifying process improvements, collaborating with design, production, and merchandising teams, and ensuring that all logistics operations meet quality, cost, and delivery targets. The role also requires maintaining accurate records, managing suppliers, and supporting the development of scalable, efficient supply chain processes in line with the brand s growth and standards.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Candidates should possess strong Supply Chain Management and Inventory Management skills to oversee material flow and stock control.</li><li>Candidates should possess solid Procurement and vendor management skills to negotiate, source, and maintain reliable supplier relationships.</li><li>Candidates should possess strong Analytical Skills to interpret data, optimize processes, and support decision-making.</li><li>Candidates should possess effective Communication skills to collaborate with internal teams, suppliers, and logistics partners.</li><li>Relevant qualifications such as a bachelor s degree in Supply Chain Management, Logistics, Business, or a related field.</li><li>Experience in fashion, apparel, or luxury goods industry and familiarity with ERP or inventory management systems is highly beneficial.</li><li>Ability to work on-site, manage multiple priorities, and maintain attention to detail in a fast-paced, design-driven environment.</li></ul>
<p>We are looking for a hands-on IT Technician with strong experience in hardware troubleshooting and technical support. Exposure to software development is an advantage, while SAP experience will be considered a strong plus.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Install, maintain, and troubleshoot computers, printers, and IT equipment.</li><li>Diagnose and resolve hardware, software, and connectivity issues.</li><li>Provide technical support to employees and ensure timely issue resolution.</li><li>Perform preventive maintenance, upgrades, and equipment installations.</li><li>Support basic IT infrastructure and networking activities.</li><li>Assist with software development, system enhancements, and business applications.</li><li>Support SAP and coordinate with external IT service providers when required.</li><li>Maintain IT asset and equipment records.</li></ul><p><b><br></b></p><p><b>Qualifications</b></p><ul><li>Bachelor s degree or technical diploma in IT, Computer Science, or a related field.</li><li>3 5 years of relevant experience, preferably with strong hardware expertise.</li><li>Good knowledge of hardware, operating systems, peripherals, and basic networking.</li><li>Knowledge of software development/programming is an advantage.</li><li>SAP experience is a strong plus.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good communication and teamwork skills.</li></ul><p>Note: Priority will be given to applicants residing in Iqlim Al Kharroub, Saida, and surrounding areas.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or technical diploma in IT, Computer Science, or a related field.</p><p>3 5 years of relevant experience, preferably with strong hardware expertise.</p><p>Good knowledge of hardware, operating systems, peripherals, and basic networking.</p><p>Knowledge of software development/programming is an advantage.</p><p>SAP experience is a strong plus.</p><p>Strong troubleshooting and problem-solving skills.</p><p>Good communication and teamwork skills.</p><p>Note: Priority will be given to applicants residing in Iqlim Al Kharroub, Saida, and surrounding areas.</p>
<p>The Customer Success Specialist (CSS) will support our Customer Success Manager (CSM) in ensuring customers have the best experience with our services. The CSS will be responsible for following up with customers, addressing inquiries, supporting them through calls, and assisting in preparing monthly, quarterly, and yearly reports. This role also involves working with internal tools to track customer data, gather feedback, and improve reporting accuracy. Conduct regular follow-ups with customers to ensure satisfaction and resolve any concerns. Address customer inquiries via calls, emails, and meetings, providing prompt and efficient support. Ensure a smooth customer journey by guiding them through service usage and best practices. Collect and document customer feedback to enhance service delivery. Assist the CSM in preparing monthly, quarterly, and annual reports for customers. Track customer health metrics, engagement trends, and key insights. Utilize internal tools for reporting, data analysis, and feedback gathering to improve customer experience. Maintain accurate records of customer interactions, concerns, and resolutions. Monitor customer satisfaction levels and escalate potential risks to the CSM. Proactively identify opportunities for improvement in customer engagement. Ensure customers achieve their goals with our services and remain engaged. Work closely with the Customer Success Manager to ensure seamless customer management. Collaborate with internal teams (support, sales, and product teams) to resolve customer issues efficiently. Participate in customer success initiatives and contribute ideas for process improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business, Marketing, Communications, or a related field.</li><li>Experience: 1-3 years in customer success, account management, or a related role.</li><li>Passion for delivering excellent customer experience.</li><li>Professional proficiency in Arabic and English.</li><li>Strong verbal and written communication skills.</li><li>Problem-Solving, Ability to handle customer inquiries with a proactive and solutions-driven approach.</li><li>Ability to manage multiple customer accounts, track follow-ups, and assist in reporting.</li><li>Experience working with internal tools for reporting, data tracking, and feedback gathering.</li><li>Basic knowledge of CRM tools, customer engagement platforms, and Microsoft Office (Excel, Word, PowerPoint).</li><li>Team Player: Works collaboratively with internal teams and is ready to support the overall success of the Customer Success team.</li></ul>
<p>We are looking for a Customer Success Specialist (CSS) to support our Customer Success Manager (CSM) in ensuring customers receive the best experience with our services. The CSS will be responsible for following up with customers, addressing inquiries, supporting them through calls, and assisting in preparing monthly, quarterly, and yearly reports. This role also involves working with internal tools to track customer data, gather feedback, and improve reporting accuracy. The ideal candidate is proactive, customer-focused, and tech-savvy, with strong communication skills.</p><p>Conduct regular follow-ups with customers to ensure satisfaction and resolve any concerns</p><p>Address customer inquiries via calls, emails, and meetings, providing prompt and efficient support</p><p>Ensure a smooth customer journey by guiding them through service usage and best practices</p><p>Collect and document customer feedback to enhance service delivery</p><p>Assist the CSM in preparing monthly, quarterly, and annual reports for customers</p><p>Track customer health metrics, engagement trends, and key insights</p><p>Utilize internal tools for reporting, data analysis, and feedback gathering to improve customer experience</p><p>Maintain accurate records of customer interactions, concerns, and resolutions</p><p>Monitor customer satisfaction levels and escalate potential risks to the CSM</p><p>Proactively identify opportunities for improvement in customer engagement</p><p>Ensure customers achieve their goals with our services and remain engaged</p><p>Work closely with the Customer Success Manager to ensure seamless customer management</p><p>Collaborate with internal teams (support, sales, and product teams) to resolve customer issues efficiently</p><p>Participate in customer success initiatives and contribute ideas for process improvement</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1-3 years in customer success, account management, or a related role</li><li>Passion for delivering an excellent customer experience</li><li>Ability to handle customer inquiries with a proactive and solutions-driven approach</li><li>Ability to manage multiple customer accounts, track follow-ups, and assist in reporting</li><li>Experience working with internal tools for reporting, data tracking, and feedback gathering</li><li>Basic knowledge of CRM tools, customer engagement platforms, and Microsoft Office (Excel, Word, PowerPoint)</li><li>Works collaboratively with internal teams and is ready to support the overall success of the Customer Success team</li><li>Strong verbal and written communication skills</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Work Context</strong> CESVI has been operating in Lebanon since 2001 with a team of highly skilled professionals. The interventions cover the areas of Beirut, Baalbek, Saida and several areas of South and Mount Lebanon with the support of strategic local partners. Core CESVI s sectors of intervention are Education, Protection and Livelihoods, as well as responding to the emerging humanitarian crisis such as the ongoing conflict and the war in 2024. Over the years, CESVI developed specific methodologies and programmes in support of Small and Medium Businesses, promoting social impact of MSMEs and with a focus on Social Entrepreneurship.</p><p><strong>Job Description</strong></p><p><strong>REPORTING LINE</strong></p><p>The Grants & Programme Manager responds to the Head of Mission Lebanon and Syria. The Grants & Programme Manager is functionally reporting to the MENA Regional Grant Manager The Grants & Programme Manager works in collaboration with the CESVI team in the country.</p><p><strong>SCOPE OF POSITION</strong></p><p>The Grant Manager ensures the sustainable growth, compliance, and timeliness of the program's funding and alliance portfolio. This is achieved by leading resource mobilization efforts, coordinating new project proposals, managing donor relations, and overseeing the development of high-impact partnerships. The role secures the financial and collaborative foundations necessary for program delivery and organizational influence. The Grant Manager and PM is also responsible for initiating, planning, executing, controlling and closing a project. To do this, the project manager must coordinate the staff that is involved or work in the project.</p><p><strong>KEY RESPONSIBILITIES AND DUTIES</strong></p><p><strong>Grant Development & Proposal Management</strong></p><ul><li>Lead the end-to-end proposal development process: From opportunity identification to writing, budgeting, and final submission.</li><li>Proactively research, analyze, and track funding trends and priorities of institutional donors (e.g., ECHO, USAID/BHA, FCDO, UN agencies, foundations).</li><li>Coordinate proposal teams: Lead design workshops, and coordinate inputs from technical program staff, finance, MEAL, and partners to ensure cohesive, high-quality proposals.</li><li>Write and synthesize: Draft compelling narratives, develop logical frameworks, and ensure all proposal components (budgets, work plans, capability statements) are aligned and of the highest standard.</li><li>Manage submissions: Ensure timely and compliant electronic and hard-copy submission of all concept notes and full proposals.</li><li>Ensure timely submission of the internal Project Risk Assessment tool (PRA)</li></ul><p><strong>Grant Management, Compliance & Reporting</strong></p><ul><li>Serve as the institutional memory for donor compliance: Maintain and disseminate up-to-date knowledge of donor-specific rules and regulations.</li><li>Oversee the entire grant cycle: Facilitate grant start-up, review, and close-out meetings, ensuring all departments understand their roles and obligations.</li><li>Coordinate donor reporting: Lead the timely preparation and submission of high-quality narrative and financial reports, consolidating inputs from program and finance teams.</li><li>Monitor grant compliance: Conduct regular compliance checks and spot audits in collaboration with finance to identify and mitigate risks.</li><li>Ensure that CESVI s internal grant management system MANGROVIA is up to date</li><li>Develop and maintain grant management tools: Create and update SOPs, timelines, trackers, and filing systems (both digital and hard copy) to ensure efficient grant administration.</li></ul><p><strong>Partnerships Development & Management</strong></p><ul><li>Develop and implement a partnership strategy: Identify, assess, and cultivate strategic partnerships with local and international NGOs, government entities, and private sector actors.</li><li>Lead the partnership due diligence process: Conduct organizational capacity assessments, risk analyses, and ensure all partnerships are built on a foundation of transparency and mutual accountability.</li><li>Develop and manage partnership agreements: Draft, negotiate, and finalize Memoranda of Understanding (MoUs), sub-award agreements, and consortium contracts, ensuring clarity on roles, responsibilities, and compliance requirements.</li><li>Manage partner relationships: Serve as the primary focal point for designated partners, facilitating regular coordination meetings, monitoring performance, and resolving issues collaboratively.</li><li>Build partner capacity: Identify capacity gaps and coordinate tailored support (e.g., in financial management, reporting) to strengthen local partners and ensure program success.</li></ul><p><strong>Internal Coordination, Capacity Building & Systems Strengthening</strong></p><ul><li>Build internal grant management capacity: Train and coach program and finance staff on donor regulations, reporting requirements, and internal processes.</li><li>Facilitate internal communication: Ensure transparent and timely information flow between programs, finance, operations, and senior management regarding grants and partnerships.</li><li>Contribute to strategic planning: Provide analysis of the funding landscape to inform the country office s strategic direction and program design.</li></ul><p><strong>Strategy and Programme Development</strong></p><ul><li>Supports the definition and updating of the Country Strategy Paper, in coordination with the Lebanon Head of Mission</li><li>Identifies key intervention areas and needs in collaboration with the Project Managers/technical staff.</li><li>Leads the development of new programme initiatives and transitions emergency operations into long-term strategic approaches.</li><li>Supports evaluations and capitalization of project results and best practices.</li></ul><p><strong>Project Management and Coordination</strong></p><ul><li>Responsible for the planning and management of AICS project activities and relations with project partners.</li><li>Manages relations with the AICS office and with the partners.</li><li>Ensures the correct application of CESVI and donor procedures.</li><li>Ensures the timely submission of high-quality project reports.</li><li>Responsible for drafting periodic, interim, and final reports for the donor, integrating inputs from project partners.</li><li>Prepares and updates the project Monitoring and Evaluation Plan with the support of the MENA Meal team</li><li>Ensures the correct monitoring of indicators and applies tools for their monitoring, both for CESVI and for partners, with the support of the MENA Meal team</li><li>Responsible for the forecast and is the project s budget holder.</li><li>Defines and requests authorization for any modification, extension or revision of the original project, in coordination with partners.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h4>ESSENTIAL REQUIREMENTS</h4><p><strong>QUALIFICATIONS:</strong></p><ul><li>University degree in International Relations, Political Sciences, Social Sciences, humanitarian assistance, social work, human rights, international law and/or Cooperation and development or another appropriate field</li><li>Solid experience in project management (over 5 years), including project cycle management,</li><li>proposal writing, budget management and donor reporting</li><li>Sectorial Experience in Protection, Education, economic development and livelihood programming in a similar context</li><li>HR staff management of national staff in challenging environments</li><li>Good team leadership and conflict resolution skills, consensus team building, and adaptability</li><li>Experience delivering programs to tight deadlines</li><li>Proactive and flexible approach in dealing with project tasks</li></ul><p><strong>SKILLS:</strong></p><ul><li>Knowledge of project cycle management</li><li>Ability to produce high-quality narrative reports and timely contributions to project proposals</li><li>Able to mentor and provide in-person and remote support to program staff</li><li>Able to apply participatory approaches to engaging with and mobilizing communities</li><li>Experience in designing, implementing, and evaluating programs with a strong focus on GBV and CP</li><li>Excellent problem-solving and analytical skills</li><li>Patience and understanding to work with and develop the capacity of national staff</li><li>Self-motivated, able to take initiative, resilient and able to work independently.</li><li>Demonstrated attention to detail, ability to follow procedures, meet deadlines and work cooperatively</li><li>Capacity in networking and build effective partnerships with local stakeholders</li><li>Adapts and copes with pressure;</li><li>Strong interpersonal and communication skills, facilitates a collaborative environment among colleagues and stakeholders to promote effective coordination</li><li>High level of IT skills (Office package)</li><li>Ability and willingness to work in remote and isolated locations with ever-changing security scenarios.</li><li>Fluency in English (written and spoken)</li></ul><p><strong>Desirable requirements</strong></p><ul><li>Consistently approaches work with energy and a positive, constructive attitude</li><li>Prior experience with AICS funded projects</li><li>Prior experience in Lebanon</li><li>Knowledge of Arabic</li></ul><p><strong>SAFEGUARDING</strong></p><p>CESVI has a zero-tolerance approach to any harm to, or exploitation of, a child or a vulnerable adult by any of our staff, related persons or partners. CESVI commitment to being a safe organization begins with the staff recruitment process which includes meticulous checks, such as criminal records checks or check disclosure of previous convictions, to ensure children and vulnerable people are safeguarded and abuse is prevented. Safeguarding checks are part of the selection process performance.</p><p><strong>HEALTH SAFEGUARDING</strong></p><p>CESVI pays particular attention to safeguarding the health of all the human resources of the Organisation. Therefore, in order to protect its staff, an assessment of their suitability for the position in each mission is carried out before departure. Such assessment is done by the Occupational Doctor of the Organisation, who will also examine the vaccination coverage, including the anti-Covid19 vaccination.</p><p></p></section>