Microsoft Dynamics Jobs in Lebanon

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a DevOps Engineer to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Key Responsibilities Cloud Infrastructure Operate and improve the AWS infrastructure including EC2, ECS, Lambda, RDS, ElastiCache, SQS, IAM, VPC, networking, Cloudflare, and Route 53.<br> Drive Infrastructure as Code maturity.<br> Terraform is in use today; bring it to a state where every change to production goes through reviewed, version-controlled IaC.<br> Right-size the environment.<br> AWS Reserved Instances and a heavy resource footprint mean there is real money on the table - identify, propose, and execute the savings.<br> Establish a defensible backup, restore, and disaster recovery posture.<br> Set and test RTO and RPO targets.<br> Run restore drills, not just backup jobs.<br> Move monitoring from reactive CloudWatch alarms to real observability - APM, structured logging, per-tenant performance visibility, and alerts that wake people up for the right reasons.<br> Manage the on-premise to cloud bridge that connects the Clubspeed client to the cloud via Amazon SQS - keep it healthy and look for ways to simplify it over time.<br> CI/CD and Developer Experience Own GitHub Actions across Clubspeed (.<br>NET, Node.js, React, Next.<br>js) and Resova (PHP / Laravel, Angular, MySQL).<br> Build pipelines that are fast, predictable, and trusted by the team.<br> Bake quality and security gates into the pipeline - unit and integration tests, SAST, DAST, dependency scanning, SBOM generation, license checks, container scanning, and secrets detection.<br> Lead the move away from long-lived credentials in repos.<br> Stand up real secrets management (AWS Secrets Manager, GitHub OIDC, or equivalent) and rotate everything that needs rotating.<br> Security and Compliance Lead the PCI DSS 4.<br>0.1 remediation program, in partnership with the CTO, the engineering leads, and the Manos Group security team.<br> Implement and maintain SBOMs and open-source license tracking across all repos.<br> Tighten IAM, network segmentation, and audit logging across AWS.<br> Make least privilege a default, not an aspiration.<br> Coordinate third-party penetration tests and own the remediation work that comes out of them.<br> Keep Vanta accurate and useful, not a check-the-box exercise.<br> Internal IT Own the day-to-day IT experience for the team - laptops, accounts, onboarding, offboarding, MFA, SSO, and the small things that compound into a good or bad working environment.<br> Manage endpoint hygiene - device management, antivirus or EDR, patching, and a sane response to lost or compromised devices.<br> Be the practical point person for vendor management on the IT side - licensing, renewals, and consolidation opportunities.<br> Working With Agentic AI Embrace and actively use agentic AI tools in your own work - infrastructure changes, pipeline maintenance, incident response, log analysis, and IT operations.<br> Build agentic workflows that automate repetitive DevOps and IT work - alert triage, runbook execution, access provisioning, vulnerability triage, and routine support requests.<br> Partner with the CTO and the broader Manos Group on cross-portfolio AI initiatives, and share what works back into the group.<br> Experience 5+ years in a hands-on DevOps, SRE, or platform engineering role, with at least 2 years as the senior or lead DevOps person on a meaningful production environment.<br> Direct, hands-on AWS experience across the services in scope - EC2, ECS, Lambda, RDS (SQL Server and MySQL), ElastiCache, SQS, IAM, VPC, CloudWatch.<br> Multi-region experience is a plus.<br> Strong Terraform background.<br> You have written and maintained real IaC, not just inherited it.<br> GitHub Actions experience at depth - reusable workflows, matrix builds, environments, OIDC to cloud, and the kind of pipeline design that scales beyond a single team.<br> Practical security background.<br> You have led or materially contributed to PCI DSS, SOC 2, or equivalent remediation work, and you can read a SAST or dependency report and prioritise it sensibly.<br> Technical Range Fluent in Linux, networking fundamentals, and at least one scripting language used in anger (Python or shell, Node.<br>js or PowerShell a bonus).<br> Container experience - Docker, ECS, image hygiene, and an opinion about base images and patching.<br> Database operations background sufficient to support engineering on MS SQL Server, MySQL, and Redis - backups, restores, performance triage, and migration support.<br> You do not need to be a DBA, but you should not be afraid of one.<br> Observability and monitoring experience - CloudWatch is the starting point; experience with an APM (Datadog, New Relic, Dynatrace, Honeycomb, or similar) is valuable.<br> Cloudflare or equivalent CDN / WAF experience.<br> Hands-on use of modern AI coding and ops tools - Claude Code, Cursor, GitHub Copilot, MCP based agents, or similar - in your own day-to-day work.<br> Operating Style Owner, not coordinator.<br> You take problems end to end, including the unglamorous parts.<br> Calm under pressure.<br> Incidents, audits, and migrations are part of the job - they should not be a personality test.<br> • Honest about trade-offs.<br> You do not oversell quick wins and you do not hide the cost of doing things properly.<br> Communicates well with engineers, executives, auditors, and end users.<br> The IT side of the job requires patience and clarity.<br> Bias to automate.<br> If you have done it three times, the fourth time should be a script, a workflow, or an agent.<br> Bonus Points Experience supporting a hybrid environment that includes on-premise components syncing to cloud.<br> Experience running a PCI DSS audit through to a clean report.<br> Familiarity with Vanta, Drata, or similar compliance tooling.<br> Track record of meaningful AWS cost reduction backed by data.<br> M365 administration depth - Entra ID, Intune, Conditional Access, cross-tenant scenarios.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>• The report prepared should be in Arabic and in electronic format. • The report submitted should not be less than 30 pages. • A 2 to 4 pages executive summary of the report. The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email address of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism, using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted and/or previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and EQA permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>GENERAL SCOPE From an automated government through e-Government to a smart and open government, technology and innovation have become vital tools for managing and conducting government business, serving its citizens, and achieving its development targets. The 2030 Agenda for Sustainable Development states that good governance at all levels as well as transparent, effective and accountable institutions are necessary to build peaceful societies and achieve sustainable development. In this Agenda, specific measures are given to achieve such societies especially in Goal 16 “Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels”. Under this goal, the development of effective, accountable and transparent institutions (16.6), responsive, inclusive participatory and representative decision-making (16.7) and public access to information (16.10) are promoted as targets. To implement these targets, a partnership, between the Government, the private sector, civil society, other stakeholders (such as the public, and regional, sub-regional and international institutions) and citizens, is envisioned. Better governance and better public institutions are essential elements in achieving the sustainable development goals (SDGs). Technology and innovation provide governments with options to achieve the individual targets set out in Goal 16. Innovation in the public sector provides new processes, products and services that can either be new technologies or be supported by technologies that promotes access to information, inclusiveness, citizen participation, accountability, transparency and responsiveness. When the government adopts news technologies and openness as part of its paradigm, the possibility of collaboration, shared responsibility and co-decision-making, strengthens the government and empowers its citizens. The United Nations is involved in enhancing the use of emerging technologies for sustainable development. In September 2024 during the Summit of the Future, world leaders adopted the Pact for the Future and its annexes: the Global Digital Compact (GDC) and Declaration on Future Generations. The GDC mandates UN Regional Commissions to provide support to Member States to advance digital transformation. Recently, many Arab countries started developing/updating their national plans and strategies to reflect the aspects of digital government transformation. The Environment Quality Authority (EQA) in Palestine requested the technical assistance of ESCWA to develop their digital transformation strategy. The objective of this consultancy is to provide an advisory service to assist ESCWA team in suggesting the digital strategy to the Authority. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the digital transformation strategy. To produce the draft strategy, the consultant is requested to conduct, among others, the main following tasks: 1. Review the national digital documents and the existing policies and strategies in Palestine related to digital transformation, innovation, digital technologies, and other related national development plans; 2. Review best regional and international best practices related to Digital Transformation Strategies and policies (at least 2 selected regional and 2 international cases); 3. Identify main national stakeholders, hold, in coordination with EQA, interviews and meetings with the main national stakeholders and realising minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals; 4. Contribute to sectoral workshops to discuss needs and priorities, if needed; 5. Assessment of EQA available capabilities, including current IT infrastructure, equipment, services and platforms; 6. Hold meetings with EQA departments to better understand EQA current digital status. This may include existing work procedures, process workflows, forms and interconnections between procedures, key business processes across departments and EQA offices in governorates and the HQ in Ramallah, Data centre project, EQA website, the need for AI systems if any. 7. Prepare the needed digital transformation strategy based on international and regional best practices, gap analysis, national needs (SWOT analysis) and technical analysis; 8. Present the draft report in a national workshop or meeting (physically or remotely) and capture the main comments and findings of the discussions; 9. Update the draft proposal according to all received feedback and comments during the reviewing process by ESCWA and EQA. The final draft report includes the above-mentioned assessment, SWOT, the suggested strategy with timeframe of implementation of identified initiatives. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language<br> Qualifications/special skills<br>A Master's degree in ICT, technology, engineering, computer science or a related field is required. A Ph.D. degree is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 7 years of professional experience and research in the domain of digital technologies is required. Previous experience in management and planning is required. Previous experience in the delivery of research papers is desirable. Previous experience in the development of digital plans is desirable. Knowledge of the environmental issues in Palestine is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in written and spoken Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLE PURPOSE:&nbsp;</strong></p><br><p>The Education Officer is responsible for implementing the non-formal Education programme under the supervision of the Education Coordinator and with support from the Education and Child Protection Programme Manager. The Education Officer will support implementing partners to ensure that programme implementation is timely and of high technical quality, monitoring processes are in place, timely reporting occurs, the programme is continually assessed, and solutions are quickly put in place should there be a change of context. The Education Officer is expected to dedicate 75% of their work time to the field.</p><br><p>In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</p><br><p><strong>CHILD SAFEGUARDING:&nbsp;</strong></p><br><p>Level 3:&nbsp; The post holder will have contact with children and/or young people <i><u>either</u></i> frequently&nbsp;(e.g. once a week or more) <u>or</u> intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br><p><strong>SCOPE OF ROLE:</strong></p><br><p><strong>Reports to:&nbsp;</strong>Education Coordinator</p><br><p><strong>Staff reporting to this post:&nbsp;</strong>None</p><br><p><strong>Budget Responsibilities:&nbsp;</strong>None</p><br><p><strong>Role Dimensions</strong>: Save the Children in different sectors, beneficiaries, local authorities/communities and stakeholders, partners, and local and international NGOs.&nbsp;</p><br><p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br><p><i><strong>Programme implementation/management</strong></i><br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure timely and quality implementation of the non-formal Education components by providing technical assistance and inputs as needed;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support community outreach, the delivery of awareness sessions to families, and set up community mechanisms to ensure their support to access formal education;&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Work closely with the Education Coordinator to ensure proper budget expenditure and monitoring;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Willing to be trained and participate in Training of Trainers programmes as per programme needs and to facilitate training sessions for field-level stakeholders including parents, community members, and educators as needed;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Facilitate, collect, and report information regarding the overall situation of Syrian refugees and other vulnerable children and their families in the community, with specific attention paid to the programme targeted children and programme objectives;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Work directly in the field with children, educators, facilitators, communities, parents, partners staff, and other stakeholders of the programme locations;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Provide information and advice to beneficiaries on existing education activities and other social services, and refer them to partners when relevant;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Communicate effectively with Save the Children and partner colleagues from different sectors;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Provide ideas and suggestions based on the day-to-day interaction with communities and other stakeholders; and<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure strict adherence to the principles of Child Protection at all times, including respect for confidentiality and a child-centred approach and act in the best interests of the child.</p><br><p><i><strong>Programme design/development</strong></i><br> •&nbsp;&nbsp;&nbsp;&nbsp;Produce timely reports for internal use on the ongoing activities of the project highlighting challenges, best practices, and lessons learned;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure that data is accurately collected from the partners and reported according to the provided guidelines; and<br> •&nbsp;&nbsp;&nbsp;&nbsp;Regularly visit program sites to ensure that parents and the community at large are appropriately supported and qualitative and quantitative programme objectives are achieved.</p><br><p><i><strong>Team management and capacity building</strong></i><br> •&nbsp;&nbsp;&nbsp;&nbsp;Provide coaching and support to Education Assistants and Educators;&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support the recruitment process of Save the Children and partner Education staff, educators, and volunteers (e.g. shortlisting and interviewing candidates, and drafting / revising interview questions);&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the team capacity building plans and relevant training in collaboration with the Education Coordinator and Education and Child Protection Programme Manager while participating in coaching and mentoring the partners’ programme staff and volunteers; and<br> •&nbsp;&nbsp;&nbsp;&nbsp;To be involved in the capacity strengthening plans for partners in coordination with the Education Coordinator and the Partnerships Coordinator.</p><br><p><br><i><strong>Partnerships management</strong></i><br> •&nbsp;&nbsp;&nbsp;&nbsp;Facilitate inductions and training sessions for partners;&nbsp;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Support the programme team of the partner organization in implementing operational work plans and setting clear targets and activity plans per programme sites;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Communication on a daily basis with partners to maintain quality education programming;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Control and support implementation of compliance requirements in collaboration with the Education Coordinator; and<br> •&nbsp;&nbsp;&nbsp;&nbsp;Oversee and work with partner’s staff to review monthly internal progress reports.</p><br><p><i><strong>External relationships/Representation</strong></i><br> •&nbsp;&nbsp;&nbsp;&nbsp;Representing SCI in external meetings and public events as requested;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Participate in regular partner monitoring visits to engage and support them in their daily activities implementation and ensuring adherence to SCI and donor regulations.</p><br><p><i><strong>General</strong></i><br> •&nbsp;&nbsp;&nbsp;&nbsp;Ensure that SCI activities are implemented in accordance with SCI policies, SCI Education strategy, and MEHE’s guidelines and frameworks;<br> •&nbsp;&nbsp;&nbsp;&nbsp;Comply with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities, and other relevant policies and procedures.</p><br><p><strong>QUALIFICATIONS:</strong><br> •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree, preferably in Education, Development / Humanitarian Studies, Social Science, or other related fields.<br> •&nbsp;&nbsp;&nbsp;&nbsp;At least three years of experience in education, preferably in an (I) NGO environment or educational setting. Prior teaching experience is an asset.<br> &nbsp;</p><br><p><strong>EXPERIENCE AND SKILLS:</strong></p><br><ul> <li>Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches;&nbsp;</li> <li>An understanding of formal and non-formal education and Education in Emergencies;</li> <li>Ability to analyse information, evaluate options and to plan strategically;</li> <li>Proven track record in managing teams and timely and quality delivery of educational programmes;</li> <li>Demonstrated ability to analyse qualitative and quantitative data and to develop data bases and data collection tools;</li> <li>Excellent computer skills (Microsoft Office);</li> <li>Strong interpersonal, communication and presentation skills; and</li> <li>Fluency in written and spoken Arabic and English.</li> <li>Ability and willingness to change work practices and hours, and work in an insecure volatile context;</li> <li>Experience working with partners; and</li> <li>French language basic knowledge.</li></ul><p><strong>Additional Job Responsibilities:</strong><br> The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.<br><strong>Equal Opportunities:</strong><br> The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.<br><strong>Fraud Prevention:</strong><br> The role holder is expected to uphold high standards of integrity and transparency, and will have access to financial, operational, or programmatic resources that require strict compliance with SCI’s Anti-Fraud and Corruption Policy. This includes responsibility for preventing, identifying, and reporting any suspected fraud, corruption, or misuse of resources in the course of their work.<br><strong>Child Safeguarding:</strong><br> We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.<br><strong>Safeguarding our Staff:</strong><br> The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.<br><strong>Health and Safety:</strong><br> The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.<br> &nbsp;</p><br><br> </div>

<p><h4>About Infoquest</h4> <p>Infoquest is a custom-sourcing expert network connecting leading consulting firms, investors, and corporates with vetted subject-matter experts for primary research.</p> <p>Headquartered in Beirut, with entities in the UAE and a founding office in Bogotá, we operate a purpose-built expert network platform alongside a growing suite of internal data products that power performance, compliance, and client delivery.</p> <h4>Role summary</h4> <p>We are looking for a dedicated Full-Stack Engineer to support two key mandates:</p> <ul> <li>Extend and enhance our expert-network CRM through custom features, workflows, integrations, and interfaces built on the Exlink platform.</li> <li>Ensure the continuity, reliability, and scalability of our internal reporting environment across BigQuery and Power BI.</li> </ul> <p>You will own a substantial backlog of business-critical initiatives while helping eliminate a key single point of failure within our data function.</p> <h4>Engagement & access model</h4> <p>Our CRM is built on the Exlink platform, our long-term technology partner. Product direction and priorities are defined by Infoquest, while access to the platform is granted progressively as trust and familiarity develop under confidentiality agreements between Infoquest, Exlink, and the partner agency.</p> <h4>Phase 1</h4> <ul> <li>Develop custom features, automations, reports, integrations, and user interface extensions alongside the platform without modifying Exlink's core code.</li> <li>Work within a scoped development environment provided by Exlink with QA approval before deployment.</li> </ul> <h4>Phase 2</h4> <ul> <li>Contribute directly to the Exlink codebase on Infoquest-commissioned features.</li> <li>Follow Exlink's architecture, coding standards, and review processes.</li> </ul> <h4>Key responsibilities</h4> <p><strong>CRM platform development (Exlink)</strong></p> <ul> <li>Build, test, and maintain custom CRM features across the expert lifecycle, including lead imports, outreach, compliance workflows, screening, client portals, scheduling, transcripts, and billing.</li> <li>Develop frontend functionality using Vue 2, Vue 3, JavaScript, Tailwind CSS, Bootstrap, and jQuery.</li> <li>Build backend services using PHP, Laravel, PostgreSQL, Docker, and Nginx.</li> <li>Design, build, and maintain REST APIs and integrations with platforms including Zoom, Google Workspace, Microsoft Teams, Cronofy, Inex One, and contact enrichment tools.</li> <li>Translate business requirements into technical solutions, then test, document, deploy, and maintain them following Exlink's development standards.</li> </ul> <p><strong>Data products & reporting</strong></p> <ul> <li>Partner with the Data & Internal Tools Manager to ensure reporting and dashboards remain accurate, reliable, and up to date.</li> <li>Become a secondary owner of the data function by learning, documenting, maintaining, and troubleshooting pipelines, models, and dashboards.</li> <li>Maintain and enhance integrations between the Exlink CRM and BigQuery.</li> <li>Support KPI, NPS, and performance dashboards.</li> <li>Develop runbooks and standard operating procedures (SOPs) to ensure recurring data processes are fully documented and repeatable.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of professional Full-Stack development experience.</li> <li>Strong experience with PHP and Laravel.</li> <li>Experience working with relational databases. PostgreSQL is preferred; strong MySQL experience is acceptable with willingness to transition.</li> <li>Strong knowledge of Vue.js (Vue 2 & Vue 3) and JavaScript.</li> <li>Experience with Tailwind CSS, Bootstrap, and jQuery.</li> <li>Experience building REST APIs and third-party integrations.</li> <li>Comfortable working with Docker, Linux, and Nginx environments.</li> <li>Strong understanding of Object-Oriented Programming (OOP), MVC architecture, SOLID principles, clean, testable code, and database schema design.</li> <li>Self-driven with the ability to independently manage business-critical systems and technical backlogs.</li> <li>Excellent documentation habits.</li> <li>Strong written English and the ability to collaborate during Beirut and GCC business hours.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with BigQuery or another cloud data warehouse.</li> <li>Experience with Power BI or similar Business Intelligence platforms.</li> <li>Data engineering experience including pipelines, data modelling, and SQL optimization.</li> <li>Experience maintaining SaaS platforms or CRM, scheduling, billing, or compliance-heavy systems.</li> <li>Familiarity with the expert network or primary research industry.</li> <li>Experience with Go.</li> </ul> <h4>Confidentiality & compliance</h4> <ul> <li>Sign and comply with confidentiality and data protection agreements covering Infoquest's client data, expert network, proprietary workflows, and Exlink's platform and codebase.</li> <li>Adhere to GDPR, UK GDPR, and Infoquest's internal compliance standards when handling personal data.</li> </ul> <h4>First 90 days</h4> <ul> <li>Successfully onboard to the Exlink platform and document existing pipelines and dashboards.</li> <li>Deliver the first set of custom features from the engineering backlog.</li> <li>Independently manage CRM enhancement requests and maintain reliable reporting.</li> <li>Become a trusted contributor within the Exlink codebase.</li> <li>Establish yourself as the second owner of the data function, eliminating key operational dependencies.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children s life stories! Employee Contract Type: Local - Fixed Term Employee (Fixed Term) Job Description: Job Purpose: The Project Officer is responsible for ensuring the efficient and effective implementation of project and grant activities. This includes coordinating project operations, managing field staff and casual workers, maintaining productive relationships with partners and stakeholders, and overseeing day-to-day site activities. The role ensures that all activities are carried out in alignment with organizational policies, donor requirements, safeguarding principles, and community needs. By collecting accurate data, managing documentation, monitoring progress, and ensuring smooth communication and coordination, the Project Officer plays a key role in supporting the successful delivery of projects, promoting accountability, and fostering collaboration with partners and communities. Ensure Implementation and Coordination Implement assigned activities in line with weekly work plans and guidance provided by the Project Coordinator. Supervise field activities and support teams to ensure operations are carried out efficiently, safely, and in an organized manner. Ensure compliance with organizational policies, donor requirements, safeguarding standards, and operational procedures. Identify and address challenges arising during implementation and escalate issues when needed. Support coordination with partners, stakeholders, suppliers, and community representatives to facilitate smooth implementation of activities. Assist in the procurement and logistical follow-up of items and services in line with approved budgets and organizational procedures. Support data collection, documentation, and reporting processes to ensure accuracy and accountability. Maintain effective communication with the Project Coordinator and relevant teams regarding progress, challenges, and field updates. Relationship Management Maintain and strengthen relationships with partners, ensuring effective collaboration and communication. Act as a liaison between the organization and partners during response activities. Communication, Coordination and support Coordinate and communicate effectively with casual workers to ensure alignment with response objectives. Provide clear instructions and resolve any concerns or issues raised. Support the overall coordination of grant activities to ensure timely and effective implementation. Contribute to the preparation of reports, updates, and evaluations. Assist in any other tasks as directed by the supervisor to support the success of the emergency response. Handle Reporting, Recording and Proposal Development Deliver high quality, accurate and timely daily reports; File all relevant project documents in line with WV s requirements for project auditing; Track task progress in line with the established tracking system; Handle stock (pins and cards) in line with WV s policies; Conduct data gathering for project amendments and proposals; Data Collection and File management Collect and compile data related to distributions, site operations, and partner activities. Maintain accurate and up-to-date records for reporting and accountability purposes. Analyse data to provide insights and recommendations for improved operations. Organize and manage both physical and digital files related to response operations. Ensure that documentation is complete, accessible and compliant with WV standards. Handle distribution Ensure that beneficiaries sign or thumbprint against their names on the beneficiary lists as proof that they have been received kits. Support team leader in ensuring that all distribution-supporting documents are in place (Beneficiaries list, issuance note, return note, Daily distribution report ). Support Project Coordinator in preparing daily distribution reports as per donor and WV required templates. Report any issues/challenges faced at field level to Project Coordinator. Make sure to refer any protection case to Project Coordinator. Perform other duties as required Attend and participate in WVL s spiritual nurture and other organizational events Responsible of own security and actively contribute to a positive security culture Report CP incidents as per the safeguarding policy guidelines. Abide by the security policies and procedures and report any incidents or breaches to line manager and / or security manager Perform other duties as assigned by Line Manager</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelors degree in business administration, Social Sciences or any related field. A minimum of 2-years experience in humanitarian or development programs, particularly in emergency response. Experience in distribution, partner management and site operations Fluent in written and Spoken English &amp; Arabic Willingness to travel up to 70% to field sites. Strong organizational and coordination skills. Excellent interpersonal and communication skills. Proficiency in data collection tools and Microsoft Office Suite. Ability to work under pressure and adapt to changing priorities.</p><p></p></section>

Electrical Project Manager <br> <br>Location <br> <br>Africa-based project assignment. The specific project location and mobilization arrangements will be discussed with shortlisted candidates. <br> <br>The Opportunity <br> <br>We are seeking an experienced Electrical Project Manager to lead the planning, execution, coordination, and delivery of electrical works for major construction projects in Africa. The successful candidate will manage all electrical project activities from mobilization through testing, commissioning, and handover, while maintaining the required standards for safety, quality, cost, and programme. <br> <br>This is a senior site-based role for a practical, commercially aware electrical professional with a strong record of delivering complex building, infrastructure, industrial, or MEP projects in African markets. Proven experience working with multicultural project teams, local subcontractors, consultants, suppliers, and authorities is essential. <br> <br>Position Detail <br>Requirement <br>Job Title <br>Electrical Project Manager <br>Employment Type <br>Full-time, project-based assignment <br>Location <br>Africa-based project assignment <br>Reporting To <br>Project Director / Construction Manager <br>Discipline <br>Electrical / MEP Construction <br> <br> <br> <br> <br>Key Responsibilities <br> <br>The Electrical Project Manager will take full responsibility for the delivery of electrical works in accordance with the approved scope, technical specifications, drawings, programme, and budget. The role will lead site electrical teams and coordinate closely with the main project team, MEP disciplines, consultants, subcontractors, suppliers, and client representatives. <br> <br>Key responsibilities include: <br> <br>• <br>Plan, organize, and manage all electrical construction activities, including mobilization, work sequencing, resource allocation, installation, testing, commissioning, and handover. <br> <br>• <br>Review electrical drawings, specifications, BOQs, and project requirements; identify technical discrepancies, coordination issues, and constructability risks before they affect progress. <br> <br>• <br>Coordinate electrical installations with civil, architectural, mechanical, plumbing, fire and life-safety, ELV, ICT, and specialist systems. <br> <br>• <br>Develop and monitor detailed electrical work programmes, manpower plans, equipment needs, material schedules, and procurement priorities. <br> <br>• <br>Lead and supervise engineers, supervisors, foremen, technicians, and electrical subcontractors to achieve planned production and quality targets. <br> <br>• <br>Manage subcontractor performance, site productivity, work-front availability, and compliance with approved method statements and inspection procedures. <br> <br>• <br>Review and control electrical material submittals, shop drawings, samples, technical data, testing plans, and commissioning documentation. <br> <br>• <br>Ensure timely resolution of RFIs, site instructions, design coordination matters, variations, and technical issues. <br> <br>• <br>Monitor project costs, electrical budgets, quantities, material consumption, productivity, change orders, and potential commercial claims; provide accurate forecasts to project management. <br> <br>• <br>Enforce health, safety, environmental, and quality requirements throughout the electrical scope of work. <br> <br>• <br>Coordinate inspections, testing, energization, commissioning, snagging, and final handover with relevant stakeholders. <br> <br>• <br>Prepare and submit regular progress reports covering completed works, programme status, manpower, procurement, technical issues, risks, and corrective actions. <br> <br>• <br>Build effective working relationships with consultants, clients, local teams, authorities, vendors, and subcontractors in the project country. <br> <br>Required Qualifications and Experience <br> <br>Area <br>Minimum Requirement <br>Education <br>Bachelor’s degree in Electrical Engineering or a closely related discipline. Professional registration is an advantage. <br>Overall Experience <br>At least 10 years of electrical construction or MEP delivery experience, including a minimum of 5 years in an Electrical Project Manager or senior electrical management role. <br>Africa Experience <br>Demonstrated experience delivering electrical works on construction projects in one or more African countries is required. <br>Project Background <br>Experience on large-scale building, infrastructure, industrial, energy, hospitality, healthcare, commercial, or mixed-use developments is preferred. <br>Technical Expertise <br>Strong knowledge of LV and MV electrical distribution, lighting, power, earthing, lightning protection, generators, UPS, ATS, ELV systems, testing, commissioning, and handover requirements. <br>Commercial Capability <br>Ability to manage budgets, cost reports, variations, subcontract packages, procurement planning, and productivity. <br>Software <br>Proficiency in AutoCAD, MS Office, and project-planning or reporting tools. Knowledge of BIM/Revit is an advantage. <br>Languages <br>Professional English is essential. French, Arabic, Portuguese, or relevant local-language capability is an advantage. <br> <br> <br> <br> <br>Candidate Profile <br> <br>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking to hire an experienced Product Owner to join our Product team.<br> Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.<br> The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.<br> We are passionate about delivering impact.<br> Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.<br> What you will be doing You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager.<br> As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams.<br> You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools.<br> You translate business needs into a clear, prioritized backlog of user stories that align with product strategy and business processes, and you champion those requirements throughout the development lifecycle.<br> You are accountable for maximizing the value the team delivers each sprint, making day-to-day scope and priority decisions, and ensuring what ships genuinely solves user problems.<br> You also lead the team of Business Analysts, overseeing their day-to-day work on projects.<br> In addition, you are expected to embed AI-driven ways of working across the product lifecycle, from discovery and requirements through to delivery and support.<br> Here, passion, integrity and a "can-do" attitude are always top of mind.<br> Your daily responsibilities will involve: Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes.<br> Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development, working with business stakeholders, the Product Manager, and the Project Manager to manage the delivery backlog and timelines.<br> Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk.<br> Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals, including scoping master data, reporting, access, and provisioning requirements.<br> Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts.<br> Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects.<br> Leverage AI tools to accelerate and improve product work, including drafting and refining user stories, analyzing requirements and meeting inputs, summarizing research, and building lightweight prototypes and workflow automations.<br> Contribute to shaping AI-enabled features within the product, partnering with Tech, Dev, and Data teams to define requirements, validate feasibility, and translate AI capabilities into user value.<br> Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release.<br> Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards, and collaborate with QA teams to resolve defects and issues promptly.<br> Provide training and support to systems support specialists and end users, addressing questions and issues related to business applications.<br> Work within an Agile (Scrum) delivery model under the direction of the Product Manager, running backlog refinement, sprint planning, reviews, and stakeholder demos.<br> Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication.<br> Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy, influencing decisions through collaboration, leadership, and a customer-focused approach.<br> What success looks like You will be successful in this role when you are effectively leading and developing the Business Analysts team, running a healthy and well-prioritized backlog that keeps delivery moving, and consistently bringing new features and improved processes to life across the CXG product portfolio.<br> What you will bring along Bachelor's degree Computer Science or Software Engineering; an MBA is a plus with minimum of 5 years in an IT-related field.<br> Minimum of 3–5 years as a Product Owner or Business Analyst on software products (Product Owner experience strongly preferred).<br> Proven experience with Agile (Scrum) methodology and the Product Owner role, including backlog management and story writing.<br> Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot, in a professional context to improve productivity, analysis, or delivery, with a genuine enthusiasm for applying AI to product work.<br> Familiarity with AI and ML product concepts, and the ability to reason about how AI capabilities create user and business value (desirable).<br> Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc.<br>). Strong technical background and familiarity with development tools and REST APIs.<br> Strong stakeholder management skills.<br> Resource and team management skills.<br> Team player with the ability to work on own initiative.<br> Excellent communication skills and mastery of the English language (written and spoken).<br> Strong management reporting and documentation capabilities.<br></span> </div>

<div><div ><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); display: inline; font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><p ><strong><span ><span><span Times New Roman";"> </span></span></span></strong><span dir="LTR"></span><strong><u><span><font size="3" face="arial">Job Purpose</font></span></u></strong></p></div><div lucida console", sans-serif; font-size: 13px; font-weight: 400; text-align: start; color: rgb(0, 0, 0); display: inline; font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><font size="3"><p ><span>To maximize the sales revenue from an existing base of customers, whilst at the same time generating new revenue from new customers.</span></p><p ></p><div align="left"><font size="3"><br></font></div><span ><div ><font size="3"></font><p ><u><span><strong><font size="3">Principal<span> </span><font face="arial">Accountabilities</font></font></strong></span></u></p><p ><span></span></p><p ><span><span>a)<span >    <span> </span></span></span></span><span dir="LTR"></span><span>Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade.</span><span></span></p><p ><span></span></p><p ><span><span>b)<span >    <span> </span></span></span></span><span dir="LTR"></span><span>Probe, question and understand completely the customer needs and requirements to understand where DHL’s service offering can add value to the customers business.</span></p><p class="MsoListParagraph" ><span></span></p><p ><span><span>c)<span >    <span> </span></span></span></span><span dir="LTR"></span><span>Identify potential, negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers.</span><span></span></p><p class="MsoListParagraph" ><span></span></p><p ><span><span>d)<span >    <span> </span></span></span></span><span dir="LTR"></span><span>Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional sales revenue from new customers.</span><span></span></p><p class="MsoListParagraph" ><span></span></p><p ><span><span>e)<span >    <span> </span></span></span></span><span dir="LTR"></span><span>Monitor credit issues and liaise with Finance Department and be aware of issues with no payment and take action where necessary to ensure outstanding money is collected.</span><span></span></p><p class="MsoListParagraph" ><span></span></p><p ><span><span>f)<span >     <span> </span></span></span></span><span dir="LTR"></span><span>Update and maintain call details on DHL tools, ensure appropriate internal forms are updated so that all information is accessible for future reference and monitoring.</span><span></span></p><p class="MsoListParagraph" ><span></span></p><p ><span><span>g)<span >    <span> </span></span></span></span><span dir="LTR"></span><span>Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently.</span><span></span></p><p class="MsoListParagraph" ><span></span></p><p ><span><span>h)<span >    <span> </span></span></span></span><span dir="LTR"></span><span>Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early.</span></p><p ><strong ><u><span><br></span></u></strong></p><p ><strong ><u><span><font size="3">Nature and Scope</font></span></u></strong></p><p ><span></span></p><div ><font size="3"></font><p ><span></span></p><p class="MsoBodyText2" ><strong><span><span>a)<span >    <span> </span></span></span></span></strong><span dir="LTR"></span><strong><span>Context</span></strong><span></span></p><p class="MsoBodyText2" ><span>The telesales team works together in the Country Office. The team is expected to grow the revenue from small to medium customers through a telephone relationship. At the same time, the function of the team is also to provide support to the Field Sales team and to provide quality leads for high potential customers.</span><span></span></p><p class="MsoBodyTextIndent2" ><span></span></p><p ><strong><span><span>b)<span >    <span> </span></span></span></span></strong><span dir="LTR"></span><strong><span>Reporting Relationships</span></strong><span></span></p><p ><span>The Tele sales Executive reports directly to the senior Commercial Manager.</span></p><p ><span></span></p><p ><strong><span><span>c)<span >    <span> </span></span></span></span></strong><span dir="LTR"></span><strong><span>Contacts</span></strong><span></span></p><p ><strong><span><br></span></strong></p><p ><strong><span>Internal</span></strong></p><p ><span>Sales team</span></p><p ><span>Customer Service</span></p><p ><span>Customer Accounting</span></p><p ><span>Operations</span></p><p ><span>Sales Management team</span></p><p ><span>Air Operations</span></p><p ><span></span></p><p ><strong><span>External</span></strong></p><p ><span>DHL existing customers</span></p><p ><span>DHL network</span></p><p ><span></span></p><p ><strong><span><span>d)<span >    <span> </span></span></span></span></strong><span dir="LTR"></span><strong><span>Problem Solving</span></strong><span></span></p><p ><span>There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business. There will also be service issues, billing queries, and other ad hoc problems that will arise.</span></p><p ><span></span></p><p >The core function of a Tele sales executive is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, the senior management is always available to assist.</p><p ></p><p ><strong><span><span>e)<span >    <span> </span></span></span></span></strong><span dir="LTR"></span><strong><span>Decision Making</span></strong><span></span></p><p ><span>When negotiating rates and contracts, Tele sales executives are authorized to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.</span></p><p ><span></span></p><p >In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.<span></span></p><p ><span></span></p><p ><strong><span><span>f)<span >     <span> </span></span></span></span></strong><span dir="LTR"></span><strong><span>Planning and Organization</span></strong><span></span></p><p ><span>Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.</span></p><p ><span></span></p><p ><span>The planning and organization will be monitored by the Senior Commercial Manager.</span></p><p ><span></span></p><p ><strong><span><span>g)<span >    <span> </span></span></span></span></strong><span dir="LTR"></span><strong><span>Job Challenge</span></strong><span></span></p><p ><span>The most consistent, regular challenge to overcome is that of price. The most demanding part of the position is to make the customer value the service of DHL enough to pay the premium required to use DHL. This requires the Tele sales executive to act as a consultant, to understand the needs of the specific company they are dealing with, and to recognize the implications of DHL’s service on their business. Once these implications are understood, the difficult part is to make the<span> </span><em>customer</em><span> </span>recognize these and be prepared to pay for the service difference.</span></p><p ><strong ><u><span><br></span></u></strong></p><p ><strong ><u><span><font size="3">Knowledge, Skills and Experience</font></span></u></strong></p><p ><span></span></p><div ><font size="3"></font><p ><span></span></p><p ><strong><span>Education</span></strong></p><p ><span>A bachelor’s degree or equivalent work experience preferable business related</span></p><p ><span></span></p><p ><strong><span>Experience</span></strong></p><p ><span>Telephone / Sales experience in a multi-national company with customer interface experience essential.</span></p><p ><span>Driving license an advantage</span></p><p ><span>1 to 2 years of DHL experience (if transferred within)</span></p><p ><span></span></p><p ><strong><span>Technical Knowledge/Skills</span></strong></p><p class="MsoHeader" ><span>Great English communication skills – written and oral</span></p><p ><span>Excellent PC skills (MS Word & Excel)</span></p><p ><span>Numerically literate</span></p><p ><span>Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services</span></p><p ><span></span></p><p ><strong><span>Personal Attributes</span></strong></p><p ><span>Well-developed communication & selling skills</span></p><p ><span>Professional Telephone Behavior</span></p><p ><span>Customer Services attitude (controlled temperament)</span></p><p ><span>Dedicated, Hardworking and Enthusiastic</span></p><p ><span>Flexible and prepared to work long hours</span></p><p ><span>Reliable</span></p><p ><span>Ability to work under pressure</span></p></div></div></div></span></font></div></div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>• The report prepared should be in Arabic and in electronic format. • The report submitted should not be less than 30 pages. • A 2 to 4 pages executive summary of the report. The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email address of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism, using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted and/or previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and GIA permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>GENERAL SCOPE Open data is widely recognized as a foundational enabler of sustainable development because it improves evidence-based decision-making, transparency, and citizen participation. Timely, accessible, and shareable data supports human centered innovation, strengthens public service delivery, and enhances accountability in governance systems. In fact, open government data operationalizes transparency, a core principle of effective governance for achieving the 2030 Agenda, by making public sector information reusable for social and economic value creation. In this context, open data contributes directly to multiple SDGs, including institutional effectiveness (SDG 16), innovation (SDG 9), and partnerships (SDG 17) . Globally, open data is transforming digital economies and governance systems by enabling innovation, improving policy design, and supporting data-driven ecosystems. Open data enhances democratic engagement and stimulates innovation by allowing businesses and citizens to reuse government data for new services and insights. At the same time, ITU data shows that the rapid expansion of digital connectivity—with around 74% of the global population online in 2025—creates unprecedented opportunities for open data use, although gaps persist across regions . Regionally, particularly in developing and Arab countries, open data can help address structural challenges by improving coordination and reducing information asymmetries. However, disparities in infrastructure, governance maturity, and digital skills mean that the impact of open data varies significantly, requiring tailored policies and capacity-building interventions to unlock its full potential. One leading global example is the United Kingdom’s data.gov.uk platform, which releases thousands of datasets across sectors such as transport, health, and the economy, enabling businesses to build data-driven services and enhancing government transparency . This demonstrates that when supported by policy frameworks and stakeholder engagement, open data can generate tangible economic and governance benefits in both advanced and developing contexts. For Libya, adopting a comprehensive open data policy is particularly critical given the country’s challenges and limited availability of reliable data. An open data policy would help address these gaps by standardizing data collection and sharing, improving trust in public institutions, and enabling evidence-based reforms. The General Information Authority (GIA) in Libya requested the technical assistance of ESCWA to develop the national open data policy. The objective of this consultancy is to provide an advisory service to assist ESCWA team in suggesting the national open data policy to the GIA. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the open data policy. To produce the draft policy, the consultant is requested to conduct, among others, the main following tasks: 1. Review the national digital documents and the existing policies and strategies in Libya related to digital transformation, innovation, digital technologies, and other related national development plans; 2. Review best regional and international best practices related to open data policies and frameworks (at least 2 selected regional and 2 international cases); 3. Identify main national stakeholders, hold, in coordination with GIA, interviews and meetings with the main national stakeholders and preparing minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals; 4. Contribute to sectoral workshops to discuss needs and priorities, if needed; 5. Prepare the needed policy based on international and regional best practices, gap analysis, national needs (SWOT analysis); 6. Present the draft report in a national workshop or meeting (physically or remotely) and capture the main comments and findings of the discussions; 7. Update the draft proposal according to all received feedback and comments during the reviewing process by ESCWA and GIA. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.<br> Qualifications/special skills<br>A Master's degree in ICT, technology, engineering, computer science or a related field is required. A Ph.D. degree is desired. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 5 years of professional experience and research in the domain of digital technologies is required. Previous experience in the delivery of research papers is desirable. Previous experience in the development of digital plans is desirable. Previous experience with open data policies and frameworks is desirable. Previous experience with open data policies and frameworks is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, Fluency in written and spoken Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>• The report prepared should be in Arabic and in electronic format. • The report submitted should not be less than 30 pages. • Attached should be a 2 - 4 page executive summary of the report’s findings. The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. Note that PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. Their contents cannot and must not be presented, discussed or published without the express authorization of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted, previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and MoDEE permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>I. GENERAL SCOPE Personal data protection is a foundational requirement for trustworthy digital transformation and for the responsible deployment of emerging technologies such as AI, cloud computing, digital platforms, and data-driven public services. As economic and social activities increasingly expand, privacy and data protection have become critical to fostering trust, securing online environments and supporting the sustainable growth of the digital economy. Privacy is a fundamental value and a key condition for trust, sharing and use of data. This is especially relevant in the Arab region, where digital adoption is advancing but unevenly, this disparity underscores the need to ensure that digital expansion is accompanied by strong legal safeguards that protect citizens and reinforce confidence in digital services. In Jordan, the importance of the Personal Data Protection Law No. 24 of 2023 lies not only in the existence of the law itself, but in its effective application, institutional commitment and ongoing monitoring. The law recognizes that every natural person has the rights to protect their personal data (Art. 4). The law urges entities to request the prior consent of these natural persons where it should be explicit, documented, specific, and presented in clear, simple, and accessible language (Art. 5). To ensure implementation, the law establishes a Personal Data Protection Council with powers to approve policies, standards, and to monitor implementation (Arts.16–17), as well as a specialized Unit within the Ministry to receive complaints, investigate violations, monitor compliance and maintain registries (Art. 18). The law further provides mandatory breach notification and imposes penalties for violations (Art. 20, 21, 22). For that reason, applying and monitoring the law is essential to translate legal text into real accountability, reduce institutional and reputational risk, protect individuals’ rights, and strengthen trust in Jordan’s digital economy and public administration. Developing clear, practical and guidebooks is essential for the successful implementation of the Jordanian Personal Data Protection Law. While the law provides the legal framework, employees in public and private sectors, and all citizens, need simple operational guidance tailored to their daily life. This would play a critical role in translating the law into actionable procedures, reducing inconsistent interpretation, building institutional capacity, and helping employees comply with the law in a consistent, confident and citizen-centred manner. Countries of the Arab region continue to express interest in receiving UN-ESCWA’s advisory services on cyber legislation related topics. Most recently, the Ministry of Digital Economy and Entrepreneurship (MoDEE) in Jordan requested UN-ESCWA’s assistance in developing a guidebook to implement the personal data protection law (PDPL) in Jordan The provision of this advisory service is the subject of these terms of reference. III. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the guidebook. To produce the draft doc, the consultant is requested to conduct, among others, the main following tasks: 1. Review national documents, including legislation, existing policies, and other relevant national references in Jordan related to digital transformation, personal data protection, and related material. 2. Review best regional and international best practices related to PDP implementation guidebooks (at least three regional cases and three international cases); 3. Identify key national stakeholders and, in coordination with the MoDEE team, conduct interviews and meetings with representative of public and private sectors. 4. Contribute to sectoral workshops to discuss needs and priorities, if needed; 5. Draft a suggested guidebook in a clear and straightforward style, based on the needs, the gap analysis, international and regional best practices, and the SWOT analysis. The guidebook’s content will be based on the basic personal data protection principles and will ensure that these concepts are understood at national level. 6. Ensure that the guidebook gives clear examples for each concept are mentioned to improve understanding and practical application. In addition, the consultant would also ensure the following activities: (1) Contribute to national workshop (physically) and capture the main comments of the discussions. (2) Update the draft proposal according to all received feedback and comments during the reviewing process by ESCWA and MoDEE teams, and by stakeholders during the consultation process. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.<br> Qualifications/special skills<br>An advanced university degree in in law (specializing in IT, Privacy, or Digital Law) or a related field is required. A Ph.D. degree is desirable. Certificates in Information Privacy such as CIPP, CIPM, CIPT are desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 5 years of experience in data privacy is required.<br> Languages<br>Language English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, Fluency in written and spoken English and Arabic is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The total number of pages of the report prepared should be at least 30 pages, in Arabic language; • A 2 to 4-page executive summary of the report; and • A PowerPoint presentation on the prepared report. The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. Note that PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The study submitted by the consultant must not contain quoted, previously published text equaling more than 20 per cent of the total number of pages of the study. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and MTDE permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>GENERAL SCOPE Technology transfer is a critical driver of economic growth in today’s global economy. Access to technology, and its effective integration into economic processes, significantly determines the competitive positioning of key stakeholders, including innovators, producers, researchers, government institutions, and financial actors. The establishment of a National Technology Transfer Office (NTTO) can play a pivotal role in integrating the capacities of innovators, investors, entrepreneurs, and researchers who are developing technological solutions addressing sustainability challenges and strategic national priorities. An NTTO can provide a comprehensive range of services, including policy advisory support to government ministries, identification and valorisation of intellectual property (IP) generated through research, and close engagement with researchers to highlight the economic potential of their work. It can also support patent drafting and protection, technology valuation, and offer a suite of services related to commercialization and industrial consultancy. Furthermore, an NTTO should actively facilitate linkages between national capabilities and multinational corporations seeking local partnerships for joint development and production. Institutions coordinating NTTO activities are expected to mobilize their own resources for the establishment and initial operation of these units. Recently, the Ministry of Telecommunications and Digital Economy (MTDE) in Palestine requested technical assistance from ESCWA to assess and develop a roadmap for establishing an NTTO in Palestine. In the context of strengthening the national innovation system (NIS)—and the technology transfer system in particular—this report aims to identify gaps in the existing legal and regulatory frameworks, government policies, and institutional capacities, including those within universities, that may impede the development of an effective technology transfer ecosystem. Key policy areas such as research and development (R&amp;D) incentives, intellectual property protection, and innovation-related regulations have a direct impact on the performance of the NIS. Accordingly, this report provides a detailed assessment of these factors and proposes a practical roadmap for the establishment of an NTTO in Palestine. The report will also offer recommendations on addressing legislative and policy gaps to support the effective establishment and operation of the NTTO. In addition, it will outline the proposed structure, functions, and operational model of the NTTO, drawing on international best practices, regional experiences, stakeholder consultations, and previous ESCWA work. These Terms of Reference are developed to guide the preparation of the report titled: “Establishing an Effective System of Technology Transfer in Palestine: Current Status, Structure, Operations, and Roadmap.” The provision of this advisory service constitutes the core objective of these Terms of Reference. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the report’s outline. The proposed draft version should include the following sections: • Existing legal and regulatory framework and policies related to innovation and technology transfer; • Review the relevant national and institutional existent legal framework and policies relevant to the process of innovation and technology transfer systems; • Review international and regional best practices in developing NTTOs to benchmark Palestine with the regional and international best practices. • Examining the situation in other countries in the Arab region that have already established NTTO, and get knowledge about their legal and regulatory system as well as their STI related policies and that support the establishment of NTTO; • Identification of gaps in laws, regulations and policies to allow for a more effective enabling environment for innovation and technology transfer. This would include brief analysis of the current situation with regard to innovation and technology transfer involvement in the economy of the country based on the national STI landscape mapping from previous report; • Suggestion of the needed office structure, its main functions and expected role of the relevant stakeholders (governance) based on best international and regional practices. This would include exploring planned policies with the representatives of governmental, nongovernmental, and other public interest groups to evaluate the present and planned legislative system which will affect the technology transfer network in the future and its strategies; • Finally, the consultant will suggest an actionable roadmap that includes the structure of the national technology transfer office (NTTO), its sustainability, and related liaison network by describing the main NTTO functions and activities, based on best international and regional practices, previous ESCWA outputs and taking into account national specificities. The report needs to clarify the relation of the NTTO role within the national technology transfer system in Palestine. • The consultant will present the report findings in a related national workshop, then update the report based on the collected comments and feedback. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.<br> Qualifications/special skills<br>A Master's degree in law, or technology field is required. A Ph.D. is an advantage. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least, 10 years of professional experience in research including 5 years in the field of technology / innovation / technology transfer is required. Previous experience in working with international organizations is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, Fluency in Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>• Diagnostic report summarizing key findings and stakeholder inputs. • Annotated outline and draft framework of the AI code of ethics. • Final version of the framework of the AI code of ethics. • Presentation slides and summary brief. • Implementation advisory report. The report prepared should be in Arabic and in electronic format and should not be less than 30 pages. A 2 to 4 pages executive summary of the report is requested. The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. Note that PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. Their contents cannot and must not be presented, discussed or published without the express authorization of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted, previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and MTNMA permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>GENERAL SCOPE Artificial intelligence (AI) is rapidly transforming economies and societies worldwide, offering significant opportunities to accelerate progress in areas such as healthcare, education, public services, and sustainable development. At the same time, the United Nations system recognizes that AI has profound and far reaching impacts on human lives, economies, and ecosystems, influencing decision making, social interactions, and access to opportunities. While AI can serve as a powerful enabler for advancing the Sustainable Development Goals (SDGs), it also presents significant risks, including bias and discrimination, threats to human rights and privacy, environmental costs, and the potential to exacerbate existing digital and socioeconomic inequalities if not properly governed. In response to these challenges, UNESCO adopted in 2021 the first global normative instrument on AI ethics, which underscores that the protection of human rights and human dignity must remain at the core of AI systems throughout their lifecycle . The Recommendation highlights the importance of principles such as transparency, accountability, fairness, inclusiveness, and human oversight to ensure that AI technologies are trustworthy and aligned with human centered values. At the global level, the establishment of robust AI ethics frameworks is increasingly seen as a prerequisite for building trust in emerging technologies, enabling international cooperation, and ensuring that innovation contributes to inclusive and sustainable development. International organizations, including the International Telecommunication Union (ITU), emphasize that ethical governance, standards, and multistakeholder collaboration are essential to harness AI’s transformative potential across sectors such as health, agriculture, and disaster management, while mitigating associated risks and ensuring equitable access. In this context, ethical AI frameworks are not only regulatory tools but also strategic enablers for innovation, competitiveness, and social cohesion at the global level . In the Arab region, AI is recognized by UN-ESCWA as a defining megatrend with the potential to drive economic diversification, enhance public service delivery, and create new employment and skills opportunities across key sectors. The development of context specific, inclusive, and responsible AI governance frameworks is critical to ensure that AI adoption aligns with regional values, strengthens social inclusion, and supports progress towards national development priorities and the SDGs. For Mauritania, developing a national AI ethics framework is a strategic priority to guide the responsible adoption and use of AI technologies in line with international standards and best practices. Such a framework will play a critical role in safeguarding fundamental rights, strengthening public trust in digital transformation, and enhancing institutional capacity for AI governance. It will also provide a foundation for fostering innovation, attracting investment, and ensuring that AI applications contribute to inclusive economic growth, improved public service delivery, and sustainable socio economic development. UN-ESCWA, through its technical cooperation program, is committed to provide technical assistance to its member states to boost national efforts towards the achievement of the 2030 Development Agenda. Recently, the Ministry of Digital Transformation and Modernization of Admin (MTNMA) in Mauritania requested UN-ESCWA’s assistance in developing the national framework of AI Ethics. The provision of this advisory service is the subject of these terms of reference. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the national framework for the AI code of ethics in Mauritania. The expert will be responsible for the following tasks, organized into four phases: Phase 1: Review and Diagnostic • Review existing national digital documents and the existing frameworks in Mauritania, related to digital transformation, innovation, and AI; • Map relevant international best practices in AI ethics (at least 2 selected international and 2 regional cases); • Identify and conduct stakeholder consultations with MTNMA staff and key national actors, and with the national committee related to this topic, and summarize for each meeting/interview the points discussed, their remarks, observations and proposals; • Contribute to sectoral workshops to discuss needs and priorities, if needed; Phase 2: Development and Drafting • Prepare an outline and annotated structure for the framework for AI code of ethics. • Draft the framework incorporating international standards and national priorities and include practical and scalable compliance mechanisms for monitoring adherence to the Code, and roles and responsibilities for across government and industry; • Ensure alignment with Mauritania’s AI strategy and relevant AI Ethics global and regional Ethics frameworks. Phase 3: Consultation and Finalization • Present draft framework of the AI code of ethics to MTNMA and stakeholders for feedback. • Contribute to national workshop (physically or remotely) and capture the main comments and discussions. • Revise and finalize the draft framework based on inputs received. • Prepare a short presentation and briefing note summarizing key elements. Phase 4: Advisory Implementation • Provide recommendations on dissemination, awareness-raising, and training plans. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.<br> Qualifications/special skills<br>A masters degree or equivalent in AI, ICT, technology, engineering, computer science, public administration, ethics, or a related field is required. A Ph.D. degree is desired. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 10 years of experience including 5 years in the domain of digital technologies is required. Previous experience in the development of national policies and plans is required. Proven experience in public administration, governance or ethical frameworks is required. Previous experience in developing AI ethics frameworks is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, Fluency in written and spoken Arabic is required; Knowledge of the English or French is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to deliver: • The report prepared should be in Arabic and in electronic format. • The report submitted should not be less than 30 pages. • A 2 to 4 pages executive summary of the report. All deliverables must be submitted in Arabic (with professional quality and clarity). The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. Note that PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. Their contents cannot and must not be presented, discussed or published without the express authorization of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted, previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and MTIT permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>I. GENERAL SCOPE The rapid expansion of information and communications technologies (ICTs) across public institutions has fundamentally transformed how governments generate, store, and disseminate information. This transformation has reinforced the importance of robust legal frameworks governing access to information, such as transparency, accountability, and the free flow of information are essential foundations for democratic governance, sustainable development, and public trust. In the Arab region, several countries have made progress in adopting access to information laws; however, implementation gaps and evolving digital governance practices continue to pose challenges to the effective realization of the right of access to information. At the same time, the increasing digitization of public services, the use of digital platforms, and the management of large volumes of data by public authorities require access to information legislation that is aligned with international standards and responsive to contemporary administrative and technological realities. Well-designed ATI laws not only safeguard the public’s right to know but also provide clear obligations for public authorities, define permissible limitations, and establish effective oversight and appeal mechanisms. At the global level, the UN actively promotes transparency, inclusiveness, and accountability as core principles of good governance and sustainable development. In September 2024, world leaders adopted the Pact for the Future during the Summit of the Future, together with its annexes, including the Global Digital Compact (GDC) and the Declaration on Future Generations. The GDC underscores the importance of open, transparent, and accountable digital governance and highlights access to information as a key enabler of trust in public institutions and meaningful participation in public life, including in digital environments. The UN-ESCWA has a long-standing mandate in supporting its member States in strengthening governance frameworks, including legal and institutional reforms related to transparency, access to information, and the responsible use of digital technologies. Through its technical cooperation program, UN-ESCWA continues to support member States in enhancing their capacities to design, implement, and enforce access to information laws, including the development of implementing regulations, institutional arrangements, and mechanisms for oversight and redress. In this context, the Ministry of Telecom and Information Tech (MTIT) – Yemen requested UN-ESCWA technical assistance to develop national ATI law in Yemen. In response, ESCWA is engaging a qualified legal consultant with specialized expertise in access to information law to provide advisory services tailored to the national context, to be aligned with international and regional best practices. This consultancy is part of a coordinated package of three inter-related legal instruments being developed simultaneously for Yemen: Access to Information Law, Personal Data Protection Law, and an e-Transactions and Trust Services Law. The consultant shall be aware of this broader legislative package and shall flag, in the drafting notes annex, any provisions in the assigned law that intersect with or depend upon the other instruments, to ensure coherence across the three laws. The scope of work, responsibilities, and expected deliverables of the consultancy are set out in these Terms of Reference. III. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the report on ATI law. To produce the draft report, the consultant is requested to conduct, among others, the main following tasks: 1. Benchmarking and Best Practices • Review current national laws related to digital and emerging technologies in Yemen; • Review best regional and international practices in ATI law (at least 2 selected regional and 2 international cases with justification for case selection provided in the report; 2. Stakeholder Engagement • Identify main national stakeholders, hold, in coordination with MTIT, interviews and meetings with the main national stakeholders and prepare minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals; • Contribute to sectoral workshops to discuss needs and priorities, if needed; • Discuss priorities and needs with MTIT and ESCWA; • Document findings, priorities, and challenges. 3. Situational analysis • Analyze existing legislation, and regulatory frameworks; • Conduct a comprehensive gap analysis; 4. Law Development • Draft a suggested law based on national needs, gap analysis, international/ regional best practices, and ESCWA template for cyber legislations; The template will be shared with the selected consultant upon contract signature and shall serve as a structural reference. The consultant may propose adaptations based on the Yemeni context, with justification. The draft ATI law shall include, at minimum: (i) Preamble and guiding principles (including maximum disclosure, transparency, accountability); (ii) Definitions; (iii) Right of access to information; (iv) Scope of application and covered entities; (v) Proactive disclosure obligations; (vi) Categories of information subject to disclosure; (vii) Permissible limitations and exemption (including harm test and public interest override); (viii) Procedures for submitting and processing requests; (ix) Timelines for response; (x) Fees and cost regime; (xi) Records management and preservation obligations; (xii) Oversight body and institutional arrangements; (xiii) Appeal and redress mechanisms; (xiv) Sanctions and enforcement provisions; (xv) Protection measures (including whistleblowers and good-faith disclosures); (xvi) Accessibility and inclusion provisions; (xvii) Implementation, monitoring, and reporting obligations. 5. Validation and Consultation • Present and discuss, under the guidance of ESCWA and MTIT teams, the draft law with national entities in an enlarged meeting or workshop. • Update and enrich the suggested draft based on the comments received during the workshop/meeting and from ESCWA and MTIT team. 6. Finalization • Deliver a final report that includes a summary of implemented activities with the suggested law and recommendations for phased implementation. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.<br> Qualifications/special skills<br>An advanced university degree in law or a related field is required. A Ph.D. degree is desired All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 5 years of demonstrated experience in the drafting, review, or advisory assessment of access to information, freedom of information, or transparency legislation is required. Previous experience in the domain of cyber legislation is required. Familiarity with the Yemeni legal system or civil law systems in the Arab region is desirable. Previous experience in the delivery of research papers is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, Fluency in written and spoken English and Arabic is required Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Us</b></p><br><br><p><span><span>We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, </span><span>commercial</span><span> and industrial spaces through HVACR technologies. We protect <span><span><span><span><span><span><span><span><span>temperature-sensitive</span></span></span></span></span></span></span></span></span> goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, </span><span>software</span><span> and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. </span></span></p><br><br><p><span><span>Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!</span></span></p><br><br><p><b><span>Description </span></b></p><br><p><span>Copeland is seeking a highly motivated Procurement Professional to join our dynamic and forward-thinking Business Unit Procurement team. Based in Sidney, Ohio or Lebanon, Missouri, the Supplier Execution Leader will play a critical role in supporting supplier execution activities aligned with plant operational requirements. This position will collaborate closely with Operations, Supply Chain, Planning, and Supplier Quality teams to drive supplier performance, improve on-time delivery, and ensure continuity of supply across assigned commodities and suppliers.</span></p><br><p><span>Reporting directly to North America’s Business Unit Procurement Leadership, the individual in this role will work closely with Copeland’s Enterprise Supply Chain, Business Group Procurement, and Operations teams to support execution of sourcing strategies while ensuring day-to-day supplier performance meets business and customer needs.</span></p><br><p><b><span>As the Supplier Execution Leader, you will: </span></b></p><br><ul><li><span>Monitor supplier performance to ensure on-time delivery, shipment execution, and continuity of supply for plant operations</span></li><li><span>Analyze supplier forecasts, capacity, inventory, and shipment schedules to proactively identify and mitigate supply risks and shortages</span></li><li><span>Drive supplier accountability through regular communication, performance reviews, and issue resolution activities</span></li><li><span>Collaborate with Planning, Operations, Logistics, and Supplier Quality teams to resolve delivery constraints and improve supplier execution performance</span></li><li><span>Support recovery plans and escalation activities for material shortages, late deliveries, and other supply disruptions</span></li><li><span>Track and improve key supplier performance metrics including OTD, lead time adherence, backlog, and responsiveness</span></li><li><span>Support implementation and execution of commodities and procurement strategies across assigned suppliers and commodities</span></li><li><span>Develop strong working relationships with suppliers and internal stakeholders to ensure alignment on business priorities and operational requirements</span></li><li><span>Provide timely and accurate reporting on supplier performance, risks, and execution status to procurement and operations leadership</span></li></ul><p><b><span>Required education, experiences &amp; skills: </span></b></p><br><ul><li><span>Bachelor’s degree in Supply Chain, Engineering, Business, Economics, or a related discipline; equivalent experience may be considered</span></li><li><span>Minimum of 1 year of experience in tactical sourcing, procurement, or a related field.</span></li><li><span>Comprehensive understanding of the purchase order lifecycle, cost/price analysis, and logistics processes.</span></li><li><span>Demonstrated ability to proactively identify and resolve operational challenges.</span></li><li><span>Strong communication, organizational, and collaboration skills with the ability to work effectively in a team-oriented environment.</span></li><li><span>Proven experience working with cross-functional teams in a dynamic and fast-paced setting.</span></li><li><span>Willingness and ability to travel up to 15% as required</span></li></ul><p><b><span>Preferred education, experiences &amp; skills: </span></b></p><br><ul><li><span>Strong interpersonal skills with the ability to cultivate professional working relationships with internal and external stakeholders</span></li><li><span>Experience with tracking systems and maintaining comprehensive project documentation</span></li><li><span>Advanced proficiency in Microsoft Excel, ERP systems, Word, Access, and PowerPoint</span></li></ul><p><b><span>Why Work in the Greater Miami Valley Area</span></b></p><br><p><span>Our facility is located in </span><span><span>Sidney, OH</span></span><span> conveniently located within driving distance to several larger cities, such as </span><span><span>Dayton</span></span><span>, </span><span><span>Troy</span></span><span>, and </span><span><span>Columbus</span></span><span>. The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work. &nbsp;</span></p><br><p><b><span>About our Location</span></b></p><br><p><span>The newly renovated Sidney campus has 1M square feet of manufacturing floor with an additional 120k square feet of leading-edge lab facilities. This location is the headquarters for the air conditioning and cold chain businesses. Through our 30 years of scroll compressor expertise, our air conditioning related products help bring comfort and convenience in commercial, industrial and residential spaces. The cold chain business helps ensure that food safely and efficiently travels from farm to fork. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Sidney location</span></p><br><p><br><span><b>Onsite Work Arrangement:</b></span></p><br><p><span>This role is based fully onsite, and not eligible for hybrid or remote work opportunities.</span></p><br><p><b><span>#LI-FS1</span></b></p><br><p><b><span>Our Commitment to Our People</span></b></p><br><br><p><span><span>Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. </span><span>That’s</span><span> why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.</span></span></p><br><br><p><span><span>Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.</span></span></p><br><br><p><span><span>Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. </span></span></p><br><br><p><span><span>Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, </span><span>heating</span><span> and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!</span></span></p><br><br><p><b>Our Commitment to Inclusion &amp; Belonging</b></p><br><p>At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce.&nbsp; Our employee resource groups play an important role in culture and community building at Copeland.</p><br><br><p><b><span>Work Authorization</span></b></p><br><br><p><span><span>Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.</span></span></p><br><br><p><b><span>Equal Opportunity Employer</span></b></p><br><br><p><span><span>Copeland is an Equal <span><span><span><span><span>Opportunity/Affirmative</span></span></span></span></span> Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.</span></span></p><br><br><p><span><span>If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com</span></span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to deliver: • The report prepared should be in Arabic and in electronic format. • The report submitted should not be less than 30 pages. • A 2 to 4 pages executive summary of the report. All deliverables must be submitted in Arabic (with professional quality and clarity). The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. Note that PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. Their contents cannot and must not be presented, discussed or published without the express authorization of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted, previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and MTIT permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>I. GENERAL SCOPE The rapid adoption and expansion of information and communications technologies (ICTs) across public and private institutions have fundamentally transformed the way governments, businesses, and individuals interact. This ongoing digital transformation offers significant opportunities for economic growth, innovation, and improved service delivery, while simultaneously giving rise to complex legal, regulatory, and security challenges. In this context, the development, modernization, and effective implementation of e-transactions legislation have become a critical priority for governments worldwide to ensure legal certainty, trust, and security in digital environments. Across the Arab region, several countries have made notable progress in establishing legal frameworks governing e-transactions, trust services, data protection, cybersecurity, and related areas. Nevertheless, the continuous emergence of new digital applications—such as cloud computing, mobile platforms, digital identity systems, and artificial intelligence (AI)—has requested countries to continuously upgrade those laws to align with the best international practices and the evolving requirements of the digital age. At the global level, the UN continues to promote the responsible, inclusive, and trustworthy use of emerging technologies in support of sustainable development. In September 2024, during the Summit of the Future, world leaders adopted the Pact for the Future, together with its annexes—the Global Digital Compact (GDC) and the Declaration on Future Generations. The GDC underscores the importance of digital trust, secure and interoperable digital systems, and effective digital governance. These objectives depend fundamentally on robust e-transactions legislation that provides legal recognition to e-communications, signatures, trust services, and contracts mechanisms, thereby enabling safe participation in the digital economy. The UN‑ESCWA has a long-standing engagement in supporting its member States in the field of cyber legislation. In 2007, UN‑ESCWA published the study “Models for Cyber Legislation in UN‑ESCWA Member Countries”, which reviewed regional and international legal developments and introduced practical templates for assessing and reforming national cyber laws. The objective of those templates is to support Arab countries in drafting and harmonizing national cyber laws. Through its technical cooperation program, UN‑ESCWA remains committed to assisting member States in strengthening legal and institutional capacities related to the digital and emerging technologies. Recently, the Ministry of Telecom and Information Tech (MTIT) in Yemen requested UN‑ESCWA’s advisory services to develop e-transactions and trust services law aligned with international standards and regional best practices. In response, UN‑ESCWA is engaging a qualified legal consultant to provide specialized expertise in the area of e-transactions and trust services, with a particular focus on the Yemeni legal and institutional context. The consultant shall use as primary reference frameworks the ESCWA Cyber legislation directives, UNCITRAL Model Law on Electronic Commerce (1996), the UNCITRAL Model Law on Electronic Signatures (2001), and the UNCITRAL Model Law on Electronic Transferable Records (2017), supplementing these with the EU eIDAS Regulation and relevant Arab country implementations. For the purposes of this consultancy, 'trust services' include: qualified electronic signatures and seals, electronic timestamps, electronic registered delivery services, website authentication certificates, and preservation services for electronic signatures, consistent with the eIDAS framework or its functional equivalent. This consultancy is part of a coordinated package of three inter-related legal instruments being developed simultaneously for Yemen: Access to Information Law, Personal Data Protection Law, and an e-Transactions and Trust Services Law. The consultant shall be aware of this broader legislative package and shall flag, in the drafting notes annex, any provisions in the assigned law that intersect with or depend upon the other instruments, to ensure coherence across the three laws. The provision of this advisory service, including the scope of work and expected outputs, is outlined in these Terms of Reference III. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the report on e-transaction law. To produce the draft report, the consultant is requested to conduct, among others, the main following tasks: 1. Benchmarking and Best Practices • Review current national laws related to digital and emerging technologies in Yemen; • Review best regional and international practices in e-Transaction and trust services law (at least 2 selected regional and 2 international cases) and justification for case selection provided in the report; 2. Stakeholder Engagement • Identify main national stakeholders, hold, in coordination with MTIT, interviews and meetings with the main national stakeholders and preparing minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals; • Contribute to sectoral workshops to discuss needs and priorities, if needed; • Discuss priorities and needs with MTIT and ESCWA; • Document findings, priorities, and challenges. 3. Situational analysis • Analyze existing legislation, and regulatory frameworks; • Conduct a comprehensive gap analysis; 4. Law Development • Draft a suggested law based on national needs, gap analysis, international/ regional best practices, and ESCWA template for cyber legislations. The draft law shall, at a minimum, address the following elements: (i) Definitions and scope of application; (ii) Legal recognition of electronic records, communications, and contracts; (iii) Legal equivalence between electronic and handwritten signatures; (iv) Classification of electronic signatures and seals, together with their respective legal effects and evidentiary value; (v) Regulation of trust services, including the rights, obligations, and liability of trust service providers; (vi) Requirements for certification authorities and/or trust service providers, including accreditation, supervision, and compliance with applicable technical and security standards; (vii) Cross-border recognition of electronic signatures, electronic identification, and trust services, including criteria for recognition of foreign trust service providers; (viii) Provisions on automated transactions, including the legal validity of contracts formed wholly or partly by automated systems; (ix) Supervisory, oversight, and enforcement mechanisms; (x) Sanctions and remedies, including administrative, civil, and, where appropriate, criminal penalties. 5. Validation and Consultation • Present and discuss, under the guidance of ESCWA and MTIT teams, the draft law with national entities in an enlarged meeting or workshop; • Update and enrich the suggested draft based on the comments received during the workshop/meeting and from ESCWA and MTIT team. 6. Finalization • Deliver a final report that includes a summary of implemented activities with the suggested law and implementation recommendations. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.<br> Qualifications/special skills<br>An advanced university degree in law or a related field is required. A Ph.D. degree is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 5 years of demonstrated experience in the drafting or advisory assessment of e-transactions legislation, electronic signature law, or trust service regulation is required. Familiarity with PKI (Public Key Infrastructure) frameworks and certification authority regulatory models is desirable. Familiarity with the Yemeni legal system or civil law systems in the Arab region is an asset. Previous experience in the delivery of research papers is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position,Fluency in written and spoken English and Arabic is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to deliver the following outputs: • Inception note and detailed workplan for version 1 of ADA 2.0 development; • Review and provide feedback on the progressively evolving editions of the ADDR as regional baselines; • Successive Iterations/Drafts of version 1 of ADA 2.0, including the Provisional Progress Report and the Provisional Proposed Architecture to member countries. • Executive summary in English; • PowerPoint presentations and briefing materials; • Consolidated bibliography and references database. The completed document shall: • Be submitted in editable MS Word format (*.docx); • Include automatically generated table of contents, list of tables, and figures; • Be thoroughly proofread and referenced; • Respect ESCWA publication and anti-plagiarism requirements. The content of all outputs shall remain the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background The Economic and Social Commission for Western Asia (ESCWA) launched the Advancing Digital Cooperation and Development – Arab States Action Programme (ADCD-ASAP) in 2020 to support Arab countries in harnessing digital technologies for sustainable development and accelerating the implementation of the 2030 Agenda for Sustainable Development. The programme aims, among others, to strengthen regional and national digital policy frameworks, promote digital cooperation, and support evidence-based digital development strategies across the Arab region. Within this framework, and under the auspices of the Arab Telecom and Information Technology Council of Ministers (ATICM), and its resolution in December 2020, ESCWA and the League of Arab States (LAS) jointly established a joint project to Develop, Deploy and Constantly Upgrade the Arab ICT Strategy for the region, in the form of an Arab Digital Agenda as strategic living instrument for 10 years. The ADA is not an outcome, it is a journey of constant growth that is meant to cope with any future developments in the technology and related policies; to induce action at different fronts in all facets of technology, through it mechanism and through partnerships with UN bodies and Arab bodies; and to advance progress at member states level that can be measured and monitored. Accordingly, ESCWA and LAS worked with Member States, to co-develop, the Arab Digital Agenda/ICT Strategy (ADA 1.0 / ADAICTS), which serves as a regional strategic vision, compass and action-framework guiding Arab digital development efforts and supporting national digital development agendas, in all digital development areas. The process of co-developing by ESCWA and Member States of the first edition of the ADA took place during 2021-2022, through successive iterations and engagements, with Member States (through the ADA’s Core Research and Technical Cooperation Mechanism (CRTCM), the ADA’s Joint Technical Committee (JTC), the LAS Arab Working Group on Arab ICT Strategy, the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Minsters; leading to the adoption of the final version of the 1st edition of the Arab Digital Agenda 2023-2033, by the ATICM on 23 January 2023 and by Arab ECOSOC in 9 February 2023, and by heads of States in 19 May 2023; with the promise of supporting its deployment and the expectation of constant update of the agenda and constant monitoring of member states progress in achieving its goals and targets using the agreed-upon instruments. The first milestone for all of the above will be towards the end of 2027. Overall Timeframes, Milestone and Nature of ADA 2.0 Building on the above, and under the umbrella of the ATICM, ESCWA and LAS are launching the process of co-developing with Member States the Second Edition of the Arab Digital Agenda (ADA 2.0); which is planned to be co-produced during the period of 2026-2027, with a target goal of adopting the second edition of the Arab Digital Agenda in its final form during the ATICM meeting of December 2027/January 2028. Accordingly, and based on the established work modalities, the first version of ADA 2.0 will need to be presented to the ATICM meeting scheduled for December 2026/January 2027. Towards this end, ESCWA is managing, during the second half of 2026, the first phase of ADA 2.0 sub-project to prepare for submitting the first version of the ADA2.0 to the respective LAS Arab Working Group on Arab ICT Strategy that is scheduled to be convened during November/December 2026, and subsequently to the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Ministers during December 2026/January 2027. The envisaged ADA2.0 - as a comprehensive regional strategic framework and policy blueprint for digital development in the Arab region over the coming decade, aligned with international and regional digital cooperation priorities - is scheduled for the end of 2027 is planned to have two perspectives: 1-First, looking backward As part of its monitoring role, ADA2.0 will result a report on the progress of member countries in achieving the goals and targets of the ADA during the period between December 2022 and December 2027, namely the “Provisional Progress Report”,, marking the progress in the elapsing five years on the basic scope of ADA1.0, and will be finalized by the end of December 2027. As such, the work during 2026 along this perspective is specifically planned to result in a provisional version of this progress report (in four years only). During 2027, it will be updated in terms of value to reflect the five years; and more importantly, it will also be radically expanded in terms of scope during 2027, as per the second perspective below, producing the first baseline for the expanded scope. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final report planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. The work on this perspective will be supported by the ongoing third round of the National Digital Development Reviews (NDDRs 3.0), which will be reflected in the the Arab Digital Development Report (ADDR 3.0) that will accompany the ADA2.0 as it accompaniment flagship by the end of 2027. 2-Second, looking forward As part of its future orientation, strategizing and constant update role, ADA2.0 will: a. adapt to be in synch with the latest global mandates inscribed in the latest UNGA Resolution 80/173 of December 2025, and the preceding Global Digital Compact 2024. b. introduce an updated architecture for the basic scope of ADA 1.0 - defined by the 85 Goals, the 69 Targets and the 85 indicators (defined in the first edition of the ADA) c. expand the scope of the original ADA framework to address frontier, emerging and strategic policy areas shaping digital development globally and regionally. ADA2.0 will specifically witness an expanded scope that contains new thematic dimensions and indicators related to: • Artificial Intelligence (AI); • Emerging technologies; • Peaceful uses of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Digital postal services and postal sector transformation. d. introduce a new architecture defining the goals and targets of the expanded scope in terms of additional Goals, Targets and indicators (in addition to the existing basic scope defined by the existing five-cluster ESCWA conceptual framework for digital development, which stands as the DNA of the whole process). These updates and expansions are based on the updated Guiding Manuals (GM 2.5)/(GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5)/(DD-MMM 2.0), as the common framework for measurement, monitoring and assessment of digital development progress. The associated ESCWA newly produced addendums, developed by ESCWA in consultation with member countries and regional stakeholders during 2025-2026, are currently guiding the process of digital development reviews at national and regional levels during 2026-2027 and are considered an integral part of the envisaged ADA2.0. Hence, the work during 2026 along this perspective is specifically planned to result in a provisional version of the proposed new architecture to member countries, namely the “Provisional Proposed Architecture”, regarding the following aspects that will need to be worked on during 2027:  the new architecture of the expanded scope and the newly introduced addendums, in terms of Goals, Targets and Indicators;  the positioning of the new architecture of the addendums, vis-à-vis the existing architecture of the basic scope.  the sustainability of the Digital Development indicators observatories at the national level.  the periodicity of the next milestones for monitoring progress.  advancing partnerships and alliances between ADA and the partners of various thematic subprogrammes. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final version of ADA 2.0 planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. Purpose and Objectives of this assignment In summary, the consultancy subject to this assignment aims to support ESCWA and LAS in producing the first version of ADA 2.0, within the following contexts: • The NDDRs 3.0, ADDR 3.0 and ADA 2.0 processes constitute three interlinked components of a single regional policy cycle. o NDDRs 3.0 provides the national evidence base, o ADDR 3.0 provides the regional analytical synthesis, and o ADA 2.0 translates these findings into a regional strategic framework and implementation roadmap for digital development and digital cooperation in the Arab region. • This process is further anchored in United Nations General Assembly resolution 80/173 on the WSIS+20 review, which reaffirms the role of the United Nations regional commissions as regional mechanisms for implementation and follow-up of WSIS outcomes and calls for scaling up policy guidance, technical assistance, capacity-building and partnerships in support of digital development. • ADA 2.0 constitutes the regional strategic policy framework through which Arab countries will operationalize regional commitments related to WSIS+20, the Global Digital Compact, the Pact for the Future, Arab Vision 2045 and the Arab Digital Agenda 2023–2033, while contributing to the implementation of Arab Vision 2045 through digital development, digital cooperation and digital transformation pathways. The main objective of this consultancy is to support ESCWA and LAS in the preparation, drafting, and refinement of the first version of ADA 2.0, building on: • ADA 1.0 outcomes and lessons learned; • Findings emerging from NDDRs 3.0 and ADDR 3.0; • Capacity Building programme for National Focal Points intended for July 2026 • The additional five addendums of the expanded scope of the Conceptual Model • The updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development - Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and their associated addendums; • Contributions from Arab countries, regional organizations, UN agencies, and technical experts. The consultant shall contribute to the development of successive iterations of version 1 of ADA 2.0, including its strategic framework, implementation approach, monitoring framework, and regional cooperation dimensions, with explicit attention to digital cooperation, digital governance, digital diplomacy, the formulation of regional positions in global digital processes, and multistakeholder engagement modalities. Duties and Responsibilities Under overall guidance and supervision of Chief of ESCWA ICT Policies Section, and Programme Lead of the ADA, and in close collaboration with the Programme Management Officer and ESCWA substantive focal point for this consultancy, the consultant will conduct the following tasks: Strategic and Substantive Work a) Review ADA 1.0, related ESCWA/LAS documentation, NDDRs 3.0 findings, ADDR 3.0 preliminary outputs, and relevant international and regional digital policy frameworks, including WSIS+20, the Global Digital Compact, the Pact for the Future, United Nations General Assembly Resolution A/RES/80/173, Arab Vision 2045 and the Arab Digital Agenda 2023–2033. b) Review the updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and the related addendums. c) Support the development of baselines, comparative analysis, and synthesis of findings emerging from NDDRs 3.0 and ADDR 3.0 during the early phases of the assignment, to inform the strategic priorities, indicators, implementation approach, and monitoring framework of ADA 2.0. d) Coordinate and undertake the substantive formulation and structuring of version 1 of ADA 2.0, including the development and refinement of its successive iterations, strategic priorities, objectives, and implementation components. e) Integrate and mainstream emerging and cross-sectoral priorities within version 1 of ADA 2.0 to ensure its relevance and responsiveness to evolving regional and global digital development trends, including those related to the addendums: • Artificial Intelligence; • Emerging technologies; • Peaceful use of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Role of postal sector in digital development/Digital postal services. f) Ensure alignment between version 1 of ADA 2.0, NDDRs 3.0, and ADDR 3.0 findings, and the progressively evolving regional baselines, including corresponding goals, targets, indicators, and actions. g) Contribute to the refinement of strategic priorities, implementation pillars, action plans, indicators, monitoring frameworks, and regional cooperation mechanisms. h) Ensure that ADA 2.0 monitoring framework builds upon the Digital Development - Measurement and Monitoring Model (DD-MMM 2.0), including baselines values, indicators definitions, measurement approaches and reporting modalities while maintaining consistency with relevant NDDRs 3.0 and ADDR 3.0 indicators and findings. i) Review and update strategic content related to digital governance, implementation, monitoring and evaluation, financing mechanisms, institutional coordination, digital cooperation and digital diplomacy. Research j) Undertake desk research, policy analysis, benchmarking exercises, and literature reviews related to regional and international digital agendas and technology governance. k) Maintain a comprehensive bibliography and reference database. l) Coordinate closely with the ESCWA consultant and the team working on the development of the ADDR3.0 and GM3.0 to ensure alignment and consistency of findings, indicators, baselines and regional digital development narratives, as well as with designated national consultants, national focal points, LAS Arab Working Groups, and relevant regional mechanisms, including the Digital Cooperation and Development Forum (DCDF), the Arab Internet Governance Forum (Arab IGF), the Arab High-Level Forum on WSIS and the 2030 Agenda (Arab WSIS Forum), as well as relevant regional and international organizations, as needed. m) Compile and harmonize contributions received from Arab countries and participating organizations. n) Participate in and contribute substantively to technical meetings, workshops, consultations, expert group meetings, policy deliberations and multi-stakeholder engagement processes related to version 1 of ADA 2.0. o) Support regional consultations, policy dialogue processes, expert meetings and consensus-building activities related to digital development, digital cooperation and emerging digital policy issues. p) Analyze and integrate outcomes emerging from relevant regional and global digital governance, digital cooperation, and digital development processes, including their implications for ADA 2.0 priorities, regional cooperation mechanisms, and implementation pathways. q) Support joint technical coordination among ADA 2.0, ADDR 3.0 and NDDRs 3.0 workstreams to align the emerging regional baseline with ADA goals, targets, indicators and actions. Drafting and Consultation Process r) Prepare and revise successive iterations of version 1 of ADA 2.0 based on ESCWA, LAS, and stakeholders feedback. s) Contribute to the development of presentation materials, executive summaries, and briefing notes. t) Ensure that version 1 of ADA 2.0 incorporates gender equality, youth empowerment, inclusion of persons with disabilities, and inclusive digital development principles in line with ESCWA publication standards. u) Ensure that all outputs are evidence-based, properly referenced, and aligned with ESCWA editorial and publication standards.<br> Qualifications/special skills<br>Master's degree in ICT, digital development, public policy, international development, or related fields is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 15 years of professional experience in ICT for development, digital transformation, digital policies and strategies, Internet governance, or related areas is required. Experience in digital governance, digital cooperation, Internet governance, AI governance and multilateral digital policy processes is required. Proven experience in drafting regional digital agendas, ICT strategies, or digital development reports is required. Extensive knowledge of digital development issues in the Arab region is required. Demonstrated experience working with international and regional organizations is required. Familiarity with ESCWA digital development work, including ADA, NDDRs, and ADDR processes, is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in written and spoken Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to deliver: • The report prepared should be in Arabic and in electronic format. • The report submitted should not be less than 30 pages. • A 2 to 4 pages executive summary of the report. All deliverables must be submitted in Arabic (with professional quality and clarity). The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. Note that PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. Their contents cannot and must not be presented, discussed or published without the express authorization of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted, previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and MTIT permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>I. GENERAL SCOPE The widespread adoption of information and communications technologies (ICTs) across public and private institutions has made the establishment of comprehensive cyber and data related legislation imperative. In the Arab region, many countries have made progress in developing cyber laws; however, the rapid evolution of digital services—such as cloud computing, artificial intelligence (AI), platform economies, and cross border data flows—continues to outpace existing legal frameworks. To fully harness the benefits of digital transformation while addressing risks related to privacy, security, and misuse of data, Arab countries are encouraged to develop and modernize their legislative frameworks to meet the demands of the digital age. At the global level, the UN promotes responsible, inclusive, and trustworthy use of digital and emerging technologies in support of sustainable development. In September 2024, world leaders adopted the Pact for the Future during the Summit of the Future, together with its annexes: the Global Digital Compact (GDC) and the Declaration on Future Generations. The GDC places strong emphasis on digital trust, effective digital governance, and the protection of human rights in the digital environment. Central to these objectives is the protection of personal data, which the GDC recognizes as a cornerstone of trust in digital systems and a prerequisite for people’s safe and meaningful participation in the digital economy. The UN ESCWA has a long standing role in supporting its member States in the development and reform of cyber legislation. In 2007, UN ESCWA published Models for Cyber Legislation in UN ESCWA Member Countries, which reviewed regional and international legal developments and proposed practical templates to assist countries in assessing and harmonizing national cyber laws. Through its technical cooperation program, UN ESCWA continues to support member States in strengthening legal, institutional, and regulatory capacities related to digital and emerging technologies, including data protection and regulatory oversight. Recently, the Ministry of Telecommunications and Information Technology (MTIT) in Yemen has requested UN ESCWA’s advisory services to support the development of a personal data protection law aligned with international standards and regional best practices. Such a law would contribute to strengthening trust in digital services, protecting individuals’ rights, and supporting Yemen’s broader digital transformation efforts in line with global developments, including the principles set out in the GDC. In response, UN ESCWA is engaging a qualified legal consultant to provide specialized expertise in personal data protection, with specific attention to the Yemeni legal and institutional context. Yemen's ongoing conflict and fragile institutional environment require that the draft law include a realistic implementation sequencing recommendation, identifying which provisions can be operationalized in the near term and which require institutional prerequisites, such as the establishment of a data protection authority. The consultant shall draw on established international frameworks including the EU General Data Protection Regulation (GDPR), the OECD Guidelines on the Protection of Privacy and Transborder Flows of Personal Data (2013 revision), the Council of Europe Convention 108+, and the Arab League's draft model data protection law, selecting and adapting provisions appropriate to Yemen's legal, institutional, and developmental context. This consultancy is part of a coordinated package of three inter-related legal instruments being developed simultaneously for Yemen: Access to Information Law, Personal Data Protection Law, and an e-Transactions and Trust Services Law. The consultant shall be aware of this broader legislative package and shall flag, in the drafting notes annex, any provisions in the assigned law that intersect with or depend upon the other instruments, to ensure coherence across the three laws. The advisory services, including the scope of work and expected outputs, are detailed in these Terms of Reference. III. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the report on personal data protection law. To produce the draft report, the consultant is requested to conduct, among others, the main following tasks: 1. Benchmarking and Best Practices • Review current national laws related to digital and emerging technologies in Yemen; • Review best regional and international practices in personal data protection law covering at least 2 regional cases and 2 international cases, with justification for case selection provided in the report; 2. Stakeholder Engagement • Identify main national stakeholders, hold, in coordination with MTIT, interviews and meetings with the main national stakeholders and preparing minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals; • Contribute to sectoral workshops to discuss needs and priorities, if needed; • Discuss priorities and needs with MTIT and ESCWA; • Document findings, priorities, and challenges. 3. Situational analysis • Analyze existing legislation, and regulatory frameworks, including data-related provisions currently embedded in Yemen's telecommunications law, e-government frameworks, and sector-specific regulations, mapping these against international PDPL standards; • Conduct a comprehensive gap analysis to identify gaps, overlaps, and contradictions with international PDPL standards 4. Law Development • Draft a suggested law based on national needs, gap analysis, international/regional best practices, and ESCWA template for cyber legislations. The draft Personal Data Protection Law (PDPL) shall include, at a minimum: o Preamble, objectives, and guiding principles (including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality); o Definitions and material/territorial scope of application (including extraterritorial reach, where applicable); o Legal bases for processing personal data, including consent, contractual necessity, legal obligation, vital interests, public interest, and legitimate interests, with specific conditions for validity of consent; o Special categories of personal data (sensitive data) and rules governing their processing, including additional safeguards; o Data subject rights, including access, rectification, erasure, restriction of processing, data portability, objection, and rights related to automated decision-making and profiling; o Obligations of data controllers and data processors, including accountability, record-keeping, data protection by design and by default, use of processors, and contractual requirements; o Transparency and information obligations, including privacy notices and communication requirements; o Data security requirements, including technical and organisational measures; o Personal data breach notification and incident response obligations, including notification to the supervisory authority and, where applicable, affected data subjects; o Data protection impact assessments (DPIAs) and prior consultation mechanisms for high-risk processing; o Appointment and role of data protection officers (DPOs), where required; o Cross-border data transfer rules, including adequacy mechanisms, appropriate safeguards, and specific consideration of GCC and Arab regional frameworks; o Supervisory authority: establishment, independence, powers, functions, and cooperation mechanisms (including international cooperation); o Complaints, remedies, and judicial redress mechanisms for data subjects; o Administrative sanctions, penalties, and enforcement mechanisms; o Exemptions and derogations, including for national security, public interest, research, and journalistic purposes, subject to safeguards; o Specific provisions for children’s data, where applicable; o Transitional provisions and entry into force. 5. Validation and Consultation • Present and discuss, under the guidance of ESCWA and MTIT teams, the draft law with national entities in an enlarged meeting or workshop; • Update and enrich the suggested draft based on the comments received during the workshop/meeting and from ESCWA and MTIT team. 6. Finalization • Deliver a final report that includes a summary of implemented activities with the suggested law, and an implementation annex proposing a phased roadmap for the law's entry into force. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language.<br> Qualifications/special skills<br>An advanced university degree in law or a related field is required. A Ph.D. degree is desired. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 5 years of demonstrated experience in the drafting or regulatory advisory assessment of personal data protection legislation is required. Familiarity with the Yemeni legal system or civil law systems in the Arab region is desirable. Expertise in digital technology and digital identity issues is desirable. Previous experience in the delivery of research papers is desirable<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, Fluency in written and spoken English and Arabic is required Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Deadline for Applications</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>July 20, 2026<p><b>Hardship Level (not applicable for home-based)</b></p><br>D<p><b>Family Type (not applicable for home-based)</b></p><br><br><br><br><br><br><br><br>Family<p><b>Staff Member / Affiliate Type</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>UNOPS LICA6<p><b>Target Start Date</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>2026-08-01<p><b>Terms of Reference</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>TERMS OF REFERENCE<br>1. General Background<br>According to government estimates, Lebanon hosts approximately 900,000 displaced refugees from Syria and other countries. Despite gradual improvements in some socioeconomic indicators, humanitarian needs remain significant. The 2025 Vulnerability Assessment of Syrian Refugees (VASyR) found that 72 per cent of refugee families live below the poverty line, with 60 per cent living in extreme poverty. <br>UNHCR implements a diverse portfolio of cash assistance programmes covering basic needs, protection, education, and solutions-oriented interventions. These programmes generate significant volumes of operational, financial, monitoring, and vulnerability data that inform programme design and strategic decision making. The largest of these is the regular Multipurpose Cash Assistance (MPCA) programme, which provides monthly support to vulnerable refugee households and serves as a key source of evidence and insights on household vulnerability, expenditure patterns, programme outcomes, and targeting effectiveness.<br>Cash assistance is delivered through a coordinated inter-agency approach led jointly by UNHCR and WFP. The regular MPCA programme is implemented in close partnership with WFP, ensuring a coordinated and efficient response that maximizes coverage of vulnerable refugee households while generating valuable operational and analytical insights.<br> <br>In addition to implementing its own programmes, UNHCR co-leads the Lebanon Cash Working Group (CWG). Through the CWG, UNHCR works with UN agencies, NGOs, donors, and government counterparts to promote harmonized approaches to targeting, transfer values, delivery mechanisms, monitoring, accountability, and data sharing. <br>Given the scale of needs and increasingly constrained resources, robust evidence generation and targeting systems are critical to ensuring assistance reaches those most in need timely. The incumbent will serve within UNHCR’s Cash Based Interventions Unit in Beirut under the overall supervision of the Senior Programme CBI Officer. <br>The unit leads the design, targeting, delivery, monitoring, analysis, and reporting of UNHCR’s cash assistance programmes and currently comprises one international and four national staff members. Working closely with colleagues from Programme, Protection, Registration, Communication with Communities, Data Management, and other functional areas, the incumbent will contribute to the generation, analysis, visualization, and reporting of data and evidence that support programme design, targeting, monitoring, accountability, and strategic decision making across UNHCR’s cash portfolio, while also supporting inter-agency coordination through the Cash Working Group.<br>2. Purpose and Scope of Assignment<br>The CBI Associate will support the analysis, visualization, and reporting of data related to UNHCR’s cash assistance programmes, including vulnerability assessments, programme monitoring, financial transactions, targeting systems, and statistical reporting. The position will contribute to generating evidence and insights that support the effective delivery of humanitarian assistance through Cash Based Interventions (CBI), while ensuring the integrity and effective use of data systems and operational processes.<br>The incumbent will:<br>• Support the management, maintenance, quality assurance, and continuous improvement of databases and information management systems used in UNHCR cash assistance programmes.<br>• Assist in administering the databases supporting the regular Multipurpose Cash Assistance (MPCA) programme and other cash interventions.<br>• Produce routine and ad hoc statistical reports, dashboards, visualizations, charts, and analytical outputs to support programme management, operational decision making, and reporting requirements.<br>• Support the analysis of vulnerability, targeting, monitoring, financial, and operational datasets to generate evidence and insights for programme planning and implementation.<br>• Contribute to the preparation of regular reports and analyses on cash assistance delivery, coverage, targeting outcomes, and beneficiary profiles.<br>• Assist with data validation, reconciliation, and quality control processes to ensure the accuracy, completeness, and reliability of programme data.<br>• Support monthly payment reconciliation, refund processing, and related financial verification activities in coordination with relevant stakeholders.<br>• Conduct data cross-checks to verify beneficiary eligibility, maintain data integrity, and minimize duplication across assistance records.<br>• Maintain and update beneficiary lists and support the timely processing and delivery of cash assistance to eligible households.<br>• Support the analysis and follow up of operational cases, including referrals and reports received from protection, registration, and other functional units that may impact eligibility or assistance delivery.<br>• Liaise with internal units, implementing partners, financial service providers, and other stakeholders to facilitate data exchange, information management, and coordinated implementation of cash assistance activities.<br>• Support the development and documentation of improvements to databases, reporting tools, data workflows, and business processes.<br>• Assist in providing training and technical support to UNHCR staff and partners on data systems, reporting tools, and cash assistance processes.<br>• Promote and apply data protection principles, information security standards, and best practices in the management of beneficiary and programme data.<br>• Monitor database performance, troubleshoot technical issues, and coordinate with relevant teams to resolve system-related challenges.<br>• Support field monitoring activities, missions, and visits to financial service providers and partners to verify implementation arrangements and strengthen programme oversight.<br>• Represent UNHCR in cash assistance related technical meetings, working groups, and coordination forums, as required.<br>• Contribute to inter-agency information sharing, analysis, and evidence generation efforts supporting coordinated cash assistance responses.<br>• Escalate complex incidents, data quality issues, and operational risks to the supervisor for guidance and resolution.<br>• Perform other related duties as required.<br>3. Monitoring and Progress Controls<br>• Maintain cash assistance records with agreed data quality standards, ensuring timely updates, validation, reconciliation, and resolution of data discrepancies.<br>• Produce accurate and timely monthly, quarterly, and ad hoc reports, dashboards, visualizations, and statistical analyses that support programme implementation, targeting, monitoring, and management decision making.<br>• Contribute to evidence generation through analysis of vulnerability, monitoring, financial, and operational data, including the production of analytical briefs, presentations, and programme insights as required.<br>• Provide technical support, training, and coordination with internal stakeholders, partners, and service providers, while ensuring compliance with data protection standards and contributing to improvements in data systems and reporting workflows.<br>4. Qualifications and Experience<br>a. Education (Level and area of required and/or preferred education)<br>• For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher<br>• Relevant university degree in Economics, Statistics, Computer Science, Data science, Database Management is preferred.<br>• Knowledge of English and/or UN working language of the duty station if not English.<br>b. Work Experience<br>Essential<br>• At least 2 years of relevant professional experience in data management, information management, programme support, monitoring, reporting, or database administration, preferably within humanitarian, development, social protection, or refugee assistance programmes<br>• Demonstrated experience managing and maintaining databases, conducting data validation and quality assurance, and supporting the analysis of large datasets. <br>• Experience producing statistical reports, dashboards, visualizations, and analytical products using tools such as Excel, Power BI, SQL, Kobo, ActivityInfo, or similar platforms. <br>• Experience developing scalable, automated workflows and data pipelines through robust application programming and scripting.<br>• Experience supporting cash assistance, humanitarian programming, social protection, or other beneficiary management systems, including payment processing, reconciliation, monitoring, or operational reporting. <br>• Experience coordinating with multiple stakeholders, including partners, service providers, and internal teams, and providing technical support or training on data systems and processes. <br>Desirable<br>• Experience with cash based interventions (CBI), social assistance, or humanitarian cash delivery mechanisms. <br>• Experience with refugee operations, vulnerability assessments, beneficiary targeting, monitoring systems, or inter-agency data management processes<br>• Familiarity with UNHCR systems and tools, including ProGres, CashAssist or similar information management platforms<br>c. Key Competencies<br>Technical Knowledge and Skills<br>• Demonstrated experience in data management, database administration, data quality assurance, and information management.<br>• Strong quantitative and analytical skills, including the ability to analyse, interpret, and present complex datasets.<br>• Advanced proficiency in Microsoft Excel, including data cleaning, validation, analysis, and reporting.<br>• Experience producing dashboards, data visualizations, statistical reports, and analytical products using tools such as Power BI, Excel, SQL, Kobo, ActivityInfo, or similar platforms.<br>• Demonstrate advanced proficiency in at least one programming language such as Python, R, and SQL.<br>• Knowledge of data protection principles and information management best practices.<br>• Strong report writing and presentation skills, including the ability to communicate complex findings to non-technical audiences.<br>• Experience supporting operational processes involving beneficiary management, financial transactions, reconciliation, or programme monitoring.<br>Key Competencies<br>• Analytical thinking and problem solving.<br>• Attention to detail and commitment to data accuracy.<br>• Planning and organizing skills with the ability to manage multiple priorities and deadlines.<br>• Strong interpersonal and communication skills.<br>• Ability to work effectively in a multi-functional and multicultural environment.<br>• High level of integrity, professionalism, and discretion when handling sensitive data.<br>• Ability to work independently while maintaining regular communication with supervisors and stakeholders.<br>• Experience supporting inter-agency coordination, information sharing, and reporting processes.<br>• Ability to identify opportunities for process improvement, automation, and innovation in data management and reporting workflows.<br>• Ability to translate data and analytical findings into actionable operational recommendations.<br>• Demonstrated adaptability and ability to perform effectively in rapidly changing operational environments.<br>Desired Candidate Profile:<br>Nature of the Position:<br>Lebanon hosts approximately 900,000 displaced refugees from Syria and other countries, with humanitarian needs remaining significant. The 2025 Vulnerability Assessment of Syrian Refugees found that 72 per cent of refugee families live below the poverty line and 60 per cent live in extreme poverty. UNHCR implements a diverse portfolio of cash assistance programmes covering basic needs, protection, education, and solutions-oriented interventions, generating substantial operational, financial, monitoring, and vulnerability data to inform programme design and decision-making. The regular Multipurpose Cash Assistance programme is the largest of these programmes and provides monthly support to vulnerable refugee households, while also generating evidence on household vulnerability, expenditure patterns, programme outcomes, and targeting effectiveness. Cash assistance is delivered through a coordinated inter-agency approach led jointly by UNHCR and WFP, with UNHCR also co-leading the Lebanon Cash Working Group to promote harmonized approaches to targeting, transfer values, delivery mechanisms, monitoring, accountability, and data sharing. <br>The position is based in Beirut within UNHCR’s Cash Based Interventions Unit and works under the overall supervision of the Senior Programme CBI Officer. The incumbent will support data analysis, visualization, reporting, database management, quality assurance, payment reconciliation, and evidence generation across UNHCR’s cash assistance portfolio. The role will also contribute to operational decision-making, programme monitoring, vulnerability analysis and targeting, payment processing, accountability, and inter-agency coordination, working closely with Programme, Protection, Registration, Communication with Communities, Data Management, field colleagues, partners, service providers, and other stakeholders. <br>Desired Candidate Profile:<br>Essential Attributes:<br>• Experience in data management, information management, or database administration using data analysis and visualization tools such as Excel, Power BI, SQL, Kobo, ActivityInfo, Python, R, or similar platforms. <br>• Demonstrated experience managing and maintaining databases, supporting data validation and quality assurance, and analysing large operational datasets. <br>• Experience supporting operational processes related to cash assistance, beneficiary management, payment processing, reconciliation, monitoring, or operational reporting. <br>• Experience producing statistical reports, dashboards, visualizations, charts, and analytical outputs to support programme implementation, monitoring, management decision-making, and reporting. <br>• Strong analytical, reporting, and communication skills, with the ability to present complex data clearly and provide technical support to internal teams, partners, or service providers<br>Desirable Attributes:<br>• Experience with cash-based interventions, social assistance, or humanitarian cash delivery mechanisms. <br>• Knowledge of data protection principles, information security standards, and good practices in managing sensitive beneficiary and programme data. <br>• Familiarity with refugee operations, vulnerability assessments, beneficiary targeting, programme monitoring systems, or inter-agency data management processes<br>• Familiarity with UNHCR systems and tools, including ProGres, Project X, CashAssist, or similar information and cash management platforms.<b>Standard Job Description</b><b>Required Languages </b><p>,</p><br><p>,</p><br><b>Desired Languages </b><p>,</p><br><p>,</p><br><b>Additional Qualifications</b><p><i>Skills</i></p><br><p><i>Education</i></p><br><p><i>Certifications</i></p><br><p><i>Work Experience</i></p><br><br><br><br><br><br><br><br><br><br><p><b>Other information</b></p><br>This position doesn't require a functional clearance<p><br><b>Remote</b></p><br>No </div>