purchasing representative Jobs in Lebanon

<p>PCX is a dynamic real estate agency specializing in property consultancy, sales, and investment solutions. We are committed to delivering exceptional service, building strong client relationships, and helping our clients make confident real estate decisions.</p><p>We are looking for motivated and ambitious individuals to join our growing team. If you are passionate about real estate, enjoy working with people, and are looking for an opportunity to grow your career in a professional environment, we would love to hear from you.</p><p>Join PCX and be part of a team where talent, dedication, and success are recognized.</p>

<p><b>JOB PURPOSE</b></p><p>The Sales Representative is responsible for driving sales growth, maximizing profitability, and expanding market penetration within a designated territory by promoting and selling products. The role also involves identifying potential customers, developing new business opportunities, and maintaining strong relationships with existing clients.</p><p><b><br></b></p><p><b>KEY RESPONSIBILITIES</b></p><p>Sales</p><ul><li>Review customers' inventory levels regularly to identify replenishment needs and prepare appropriate orders.</li><li>Manage the sales process efficiently to meet sales objectives and increase business volume.</li><li>Follow the approved sales cycle to ensure effective customer follow-up and provide high-quality service.</li><li>Identify and acquire new customers within the assigned territory to expand market coverage and boost sales.</li><li>Promote the complete product portfolio while strengthening relationships with existing customers to increase brand market share.</li><li>Inform customers about newly launched products, promotional offers, and bundle deals.</li><li>Maximize sales performance across all assigned brands through consistent and productive customer visits.</li><li>Communicate any issues encountered in the field, along with suggested solutions, to the Sales Supervisor or Manager.</li><li>Prepare and submit all required reports requested by the direct supervisor in a timely manner.</li><li>Achieve the assigned monthly sales targets.</li><li>Monitor products approaching their expiry dates with customers and encourage pharmacists to prioritize selling products with the earliest expiration dates.</li><li>Minimize product returns by continuously monitoring customer inventory during routine visits.</li><li>Conduct monthly reviews of year-to-date sales performance by customer and by brand, comparing results with the previous year's performance.</li></ul><p>Collections and Receivables</p><ul><li>Coordinate to monitor customer account statements and ensure that credit notes and financial adjustments are processed promptly.</li><li>Collect outstanding invoices according to agreed payment terms to reduce overdue balances.</li><li>Regularly review customer account status to verify the timely completion of credit notes and other financial settlements.</li><li>Meet the monthly collection objectives established by the company.</li></ul><p>Market Intelligence</p><ul><li>Gather market information related to competitors' products, sales activities, promotions, new launches, and marketing initiatives to support business competitiveness.</li><li>Complete daily sales reports documenting customer visits, sales activities, and order details to facilitate performance tracking.</li></ul><p>Merchandising (When Applicable)</p><ul><li>Implement merchandising standards by arranging product displays and promotional materials in accordance with brand guidelines to improve visibility and stimulate sales.</li><li>Document and report merchandising activities, including display conditions before and after implementation.</li></ul>

We are hiring a Sales Representative with B2B sales experience to join a growing company based in Jdeideh, Metn. <br>Requirements: <br>At least 2 years of related experience <br>Proven experience in B2B sales. <br>Strong communication, negotiation, and client relationship skills. <br>Able to join immediately is an advantage. <br>Working Days and Hours: <br>Monday to Friday | 8:00 AM – 5:00 PM <br>Compensation: <br>Basic Salary up to 800$ + commission + additional benefits. <br>Share your resume at: 03706792

1. Sales Execution & Target Achievement <br>• Achieve assigned Sales targets within the defined territory. <br>• Execute daily Sales visits according to the assigned route plan. <br>• Promote company products and increase sales volume and distribution. <br>• Ensure timely collection of orders and proper order fulfillment. <br>2. Customer Relationship Management <br>• Build and maintain strong relationships with existing and potential customers. <br>• Provide customers with product information, pricing, and promotions. <br>• Handle customer inquiries and resolve issues in coordination with supervisors. <br>• Ensure high levels of customer satisfaction and loyalty. <br>3. Market Coverage & Product Availability <br>• Ensure full and regular coverage of assigned outlets and customers. <br>• Monitor product availability and shelf presence in the market. <br>• Identify new sales opportunities and potential customers. <br>• Support expansion of distribution and market penetration. <br>4. Reporting & Communication <br>• Submit accurate daily, weekly, and monthly Sales reports. <br>• Provide feedback on market trends, competitor activity, and customer needs. <br>• Communicate effectively with Supervisors regarding sales performance and challenges. <br>• Maintain proper records of visits, orders, and customer interactions. <br>5. Compliance & Brand Representation <br>• Follow company policies, pricing guidelines, and sales procedures. <br>• Ensure proper handling of company assets and promotional materials. <br>• Represent the company in a professional manner in the market. <br>• Maintain ethical sales practices at all times. <br>Undertake additional responsibilities as required, in line with the scope, level, and objectives of the role

<p>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates.</p><p><strong>Desired Candidate Profile</strong></p><p>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</p><p>Respond to customer inquiries and complaints in time</p><p>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</p><p>Qualifications:</p><ul><li>Minimum 2 years experience in FNB sector.</li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills</li><li>Hold a Bachelor s degree or a related field</li><li>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</li><li>Ability to collect, analyze, and prepare statistics related to customer satisfaction</li><li>Monitor customer feedback and contribute to improving service quality</li></ul>

<p>We are seeking a motivated and results-driven Outdoor Sales Representative to join our wholesale department. In this role, you will be responsible for managing existing client relationships, identifying new business opportunities, and expanding our market presence.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in outdoor sales.<br>Experience or background in pharmaceutical products or baby products is a strong plus.<br>Strong communication, negotiation, and interpersonal skills.<br>Ability to work independently and hit sales targets.<br>Reliable transportation for daily client visits.</p>

<p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>About the job: You'll be at the forefront of our UK expansion, identifying, researching, and engaging target accounts through strategic prospecting and value-led outreach. This is a high-impact individual contributor role where your success directly fuels company growth.</p><p>How You'll Be Set Up to Win</p><ul><li>Strong Market Position: Leverage our existing relationships with major UK enterprises and proven track record</li><li>Sales &amp; Marketing Alignment: Work closely with our Account Executives and Marketing Director who are committed to your success</li><li>Empowered to Own It: You'll have autonomy to test approaches, refine messaging, and build your pipeline your way</li><li>Ready-to-Convert Market: Target accounts already frustrated with incumbent providers and actively seeking better alternatives</li><li>Resources &amp; Support: Full enablement, proven playbooks, and a leadership team invested in your development</li></ul><p>Core Activities</p><ul><li>Drive new pipeline: Generate qualified meetings through cold calling, email, and LinkedIn</li><li>Hit activity targets: Meet or exceed monthly KPIs for calls, emails, meetings booked, and opportunities created</li><li>Master sales admin: Keep HubSpot pristine</li><li>Collaborate cross-functionally: You ll be working within a Revenue function with Marketing and Sales as one team</li><li>Own follow-up: Relentlessly nurture leads until they convert or disqualify</li><li>Stay sharp: Maintain deep knowledge of Celtrino's solutions and evolving market needs</li><li>Adapt and improve: Test messaging, refine approaches, and leverage data to optimise performance</li></ul><p><strong>Desired Candidate Profile</strong></p><p>2 5 years in Business Development or SDR within B2B SaaS, tech, or supply chain solutions</p><p>Proven success in outbound lead generation and cold calling</p><p>Proficient with sales tools (HubSpot, Clay, Apollo, Smartlead, Nooks, etc.)</p><p>Fluent in pipeline metrics: MQLs, SQLs, conversion rates, activity volumes</p><p>Excellent at objection handling and qualifying prospects through strategic questioning</p><p>Comfortable engaging senior decision-makers (Ops, IT, Procurement, Finance)</p><p>Highly organised with strong written and verbal communication skills</p><p>Hunter mentality: self-motivated, accountable, and driven by results</p><p>Adaptable, coachable, and operates with urgency</p><p>Nice to Have</p><ul><li>Experience in EDI, supply chain, ERP, or procurement technology</li><li>Familiarity with qualification frameworks (BANT), and value-based selling</li><li>Background in a scale-up or high-growth environment</li></ul>

<p><h4>Description</h4> <p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>The Business Development Representative (BDR) is responsible for generating qualified sales opportunities by identifying, engaging, and qualifying prospective customers within our defined target market. This role is critical to building a strong pipeline and accelerating revenue growth. The BDR will work closely with Account Executives and leadership to support outbound prospecting, inbound lead qualification, and strategic account targeting.</p> <hr> <h4>Key responsibilities</h4> <strong>Prospecting & lead generation</strong><br> <ul> <li>Identify and research target accounts.</li> <li>Execute structured outbound campaigns via email, phone, LinkedIn, and other channels.</li> <li>Build and maintain high-quality prospect lists.</li> <li>Book qualified meetings and product demonstrations for Account Executives.</li> </ul> <strong>Lead qualification</strong><br> <ul> <li>Conduct discovery calls to understand prospect needs, challenges, and buying timelines.</li> <li>Qualify opportunities based on defined criteria (budget, authority, need, timeline, fit).</li> <li>Ensure smooth handoff of qualified leads to Account Executives.</li> </ul> <strong>CRM & pipeline management</strong><br> <ul> <li>Accurately document all activities and interactions in HubSpot.</li> <li>Maintain clean and organized records of contacts, companies, and opportunities.</li> <li>Track outreach performance and conversion metrics.</li> </ul> <strong>KPIs & success metrics</strong><br> <ul> <li>Daily/weekly outbound activity targets</li> <li>Meetings booked per month</li> <li>Sales Qualified Leads (SQLs) generated</li> <li>Pipeline value created</li> <li>Conversion rates from outreach to meeting</li> </ul> <h4>Requirements</h4> <strong>Required qualifications</strong><br> <ul> <li>1–3 years of experience in BDR, SDR, or inside sales in a B2B SaaS environment</li> <li>Strong verbal and written communication skills</li> <li>Comfortable with cold outreach and high activity levels</li> <li>Experience using HubSpot or similar CRM systems</li> <li>Highly organized, disciplined, and results-driven</li> </ul> <strong>Preferred qualifications</strong><br> <ul> <li>Experience selling into Ampliphi’s target vertical</li> <li>Familiarity with consultative or value-based selling</li> <li>Experience working within a private equity–backed or portfolio company environment</li> </ul> <hr> <h4>What success looks like</h4> <ul> <li>Consistently meeting or exceeding activity and meeting targets</li> <li>Generating a predictable, high-quality sales pipeline</li> <li>Strong collaboration with AEs and leadership</li> <li>Demonstrating continuous improvement in messaging and conversion rates</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>The Business Development Representative (BDR) is responsible for generating qualified sales opportunities by identifying, engaging, and qualifying prospective customers within our defined target market. This role is critical to building a strong pipeline and accelerating revenue growth. The BDR will work closely with Account Executives and leadership to support outbound prospecting, inbound lead qualification, and strategic account targeting.</p> <h4>Key responsibilities</h4> <ul> <li><strong>Prospecting & lead generation</strong><br> Identify and research target accounts aligned with the ideal customer profile (ICP).<br> Execute structured outbound campaigns via email, phone, LinkedIn, and other channels.<br> Build and maintain high-quality prospect lists.<br> Book qualified meetings and product demonstrations for Account Executives.</li> <li><strong>Lead qualification</strong><br> Conduct discovery calls to understand prospect needs, challenges, and buying timelines.<br> Qualify opportunities based on defined criteria (budget, authority, need, timeline, fit).<br> Ensure smooth handoff of qualified leads to Account Executives.</li> <li><strong>CRM & pipeline management</strong><br> Accurately document all activities and interactions.<br> Maintain clean and organized records of contacts, companies, and opportunities.<br> Track outreach performance and conversion metrics.</li> <li><strong>Collaboration & market feedback</strong><br> Work closely with marketing to align messaging and campaigns.<br> Provide feedback on market response and competitive positioning.<br> Contribute insights to improve outreach strategy and targeting.</li> </ul> <h4>KPIs & success metrics</h4> <ul> <li>Daily and weekly outbound activity targets</li> <li>Meetings booked per month</li> <li>Sales qualified leads (SQLs) generated</li> <li>Pipeline value created</li> <li>Conversion rates from outreach to meeting</li> </ul> <h4>Requirements</h4> <h4>Required qualifications</h4> <ul> <li>1 to 3 years of experience in BDR, SDR, or inside sales in a B2B SaaS environment</li> <li>Strong verbal and written communication skills</li> <li>Comfortable with cold outreach and high activity levels</li> <li>Experience using HubSpot or similar CRM systems</li> <li>Highly organized, disciplined, and results-driven</li> </ul> <h4>What success looks like</h4> <ul> <li>Consistently meeting or exceeding activity and meeting targets</li> <li>Generating a predictable, high-quality sales pipeline</li> <li>Strong collaboration with Account Executives and leadership</li> <li>Demonstrating continuous improvement in messaging and conversion rates</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>The Business Development Representative (BDR) is responsible for generating new business opportunities by engaging prospective customers, qualifying leads, and scheduling meetings for the Account Executive team.</p> <h4>Key responsibilities</h4> <ul> <li>Conduct outbound calls and outreach to prospective customers</li> <li>Qualify inbound and outbound leads based on defined criteria</li> <li>Schedule meetings and product demonstrations for Account Executives</li> <li>Maintain accurate records of activities in CRM systems</li> <li>Collaborate with sales and marketing teams to optimize outreach efforts</li> </ul> <h4>Requirements</h4> <ul> <li>Strong communication and interpersonal skills</li> <li>Ability to manage high-volume outreach and multitask effectively</li> <li>Basic understanding of sales processes and customer engagement</li> <li>Experience with CRM tools is an asset</li> <li>Self-motivated with a results-driven mindset</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Previous experience in a sales or customer-facing role</li> <li>Comfortable working in a fast-paced, target-driven environment</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>The Business Development Representative (BDR) is responsible for generating new business opportunities by engaging prospective customers, qualifying leads, and scheduling meetings for the Account Executive team.</p> <h4>Key responsibilities</h4> <ul> <li>Conduct outbound calls and outreach to prospective customers</li> <li>Qualify inbound and outbound leads based on defined criteria</li> <li>Schedule meetings and product demonstrations for Account Executives</li> <li>Maintain accurate records of activities in CRM systems</li> <li>Collaborate with sales and marketing teams to optimize outreach efforts</li> </ul> <h4>Requirements</h4> <ul> <li>Strong communication and interpersonal skills</li> <li>Ability to manage high-volume outreach and multitask effectively</li> <li>Basic understanding of sales processes and customer engagement</li> <li>Experience with CRM tools is an asset</li> <li>Self-motivated with a results-driven mindset</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Previous experience in a sales or customer-facing role</li> <li>Comfortable working in a fast-paced, target-driven environment</li> </ul></p><p></p>

<p><p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of driven SDRs who can generate opportunities through outbound prospecting and relationship building.</p> <h4>Key responsibilities</h4> <ul> <li>Prospect new leads.</li> <li>Conduct cold outreach.</li> <li>Qualify prospects.</li> <li>Schedule meetings.</li> <li>Maintain CRM.</li> <li>Follow up consistently.</li> </ul> <h4>Requirements</h4> <ul> <li>2+ year SDR/BDR/Appointment setter experience.</li> <li>Excellent English.</li> <li>CRM experience.</li> <li>Outbound calling experience.</li> <li>Goal-oriented.</li> <li>Strong communication.</li> <li>Reliable internet.</li> <li>Self-motivated.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience selling B2B services.</li> <li>HubSpot or Salesforce experience.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work on diverse and exciting projects.</li> <li>Supportive and collaborative work environment.</li> <li>Weekly payments.</li> <li>Weekends off.</li> <li>Growth opportunities.</li> </ul></p><p></p>

<p><p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of driven SDRs who can generate opportunities through outbound prospecting and relationship building.</p> <h4>Key responsibilities</h4> <ul> <li>Prospect new leads.</li> <li>Conduct cold outreach.</li> <li>Qualify prospects.</li> <li>Schedule meetings.</li> <li>Maintain CRM.</li> <li>Follow up consistently.</li> </ul> <h4>Requirements</h4> <ul> <li>2+ year SDR/BDR/Appointment setter experience.</li> <li>Excellent English.</li> <li>CRM experience.</li> <li>Outbound calling experience.</li> <li>Goal-oriented.</li> <li>Strong communication.</li> <li>Reliable internet.</li> <li>Self-motivated.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience selling B2B services.</li> <li>HubSpot or Salesforce experience.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work on diverse and exciting projects.</li> <li>Supportive and collaborative work environment.</li> <li>Weekly payments.</li> <li>Weekends off.</li> <li>Growth opportunities.</li> </ul></p><p></p>

<p><h4>Outsourcing advantage</h4> <p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.</p> <h4>Key responsibilities</h4> <ul> <li>Respond to customer inquiries.</li> <li>Resolve issues professionally.</li> <li>Document interactions accurately.</li> <li>Escalate complex issues.</li> <li>Meet response-time goals.</li> <li>Maintain customer satisfaction.</li> <li>Collaborate with internal teams.</li> <li>Follow company procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>2+ years of customer service experience.</li> <li>Excellent English communication.</li> <li>CRM/ticketing system experience.</li> <li>Problem-solving skills.</li> <li>Ability to multitask.</li> <li>Professional attitude.</li> <li>Reliable internet.</li> <li>Customer-focused mindset.</li> <li>English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.</li> <li>Availability to work during Eastern Time (ET) business hours.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience with Zendesk, Freshdesk, Intercom, or Salesforce.</li> <li>BPO or SaaS experience.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work on diverse and exciting projects.</li> <li>Supportive and collaborative work environment.</li> <li>Weekly payments.</li> <li>Weekends off.</li> <li>Growth opportunities.</li> </ul></p><p></p>

<p><h4>Outsourcing advantage</h4> <p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.</p> <h4>Key responsibilities</h4> <ul> <li>Respond to customer inquiries.</li> <li>Resolve issues professionally.</li> <li>Document interactions accurately.</li> <li>Escalate complex issues.</li> <li>Meet response-time goals.</li> <li>Maintain customer satisfaction.</li> <li>Collaborate with internal teams.</li> <li>Follow company procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>2+ years of customer service experience.</li> <li>Excellent English communication.</li> <li>CRM/ticketing system experience.</li> <li>Problem-solving skills.</li> <li>Ability to multitask.</li> <li>Professional attitude.</li> <li>Reliable internet.</li> <li>Customer-focused mindset.</li> <li>English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.</li> <li>Availability to work during Eastern Time (ET) business hours.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience with Zendesk, Freshdesk, Intercom, or Salesforce.</li> <li>BPO or SaaS experience.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work on diverse and exciting projects.</li> <li>Supportive and collaborative work environment.</li> <li>Weekly payments.</li> <li>Weekends off.</li> <li>Growth opportunities.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates.</p><p>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</p><p>Respond to customer inquiries and complaints in time</p><p>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</p><p>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</p><p>Ability to collect, analyze, and prepare statistics related to customer satisfaction</p><p>Monitor customer feedback and contribute to improving service quality</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience in FNB sector .</li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills</li><li>Hold a Bachelor s degree or a related field</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Position Summary:</b></p><p>Responsible for delivering high customer service quality to OMT customers and agents, analysing their needs and keeping them abreast of OMT services. Accountable for ensuring high customer satisfaction by providing prompt, efficient and courteous service to OMT customers &amp; agents through solving their cases, answering their queries, participating in surveys and reporting problems to concerned departments.</p><p><b>Primary Duties and Responsibilities:</b></p><p>Agent &amp; Customer Relationship Management:</p><ul><li>Handles incoming calls from customers with high professionalism by resolving their problems, answering their questions or providing them with information following Contact Center procedures</li><li>Analyses and evaluates agents/ customers requests; gathers needed data and case details and reports or escalates case to the concerned department by email when needed</li><li>Follows up on agents/ customers cases and provides them back with updates on their case when needed</li><li>Maintains accurate records and profiles for all agents/ customers and their cases whether seeking for information or submitting a complaint; updates system continuously along with case status</li><li>Updates and maintains database and ensures data integrity and accuracy</li><li>Engages and handles Customers inquiries via live messaging</li><li>Supports in incoming cases management</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Knowledge, Skills, and Abilities</h2><h3>Qualifications:</h3><ul><li>University Degree in Business Administration, Marketing, Public Relations or equivalent (can be in progress)</li></ul><h3>Technical Skills:</h3><ul><li>Proficiency in English and Arabic; French is a plus</li><li>Proficiency in Microsoft Office</li><li>Experience in customer service or any related field</li></ul><h3>Relevant Experience:</h3><ul><li>1 - 3 years</li></ul><h3>Working hours:</h3><ul><li>flexibility in working hours is needed</li></ul><h3>Key Behavioral Competencies</h3><ul><li>Excellent customer service skills</li><li>Excellent interpersonal skills</li><li>Ability to work on own initiatives</li><li>High level of ethics and compliance</li><li>Ability to communicate properly and professionally</li><li>Ability to build and maintain positive relationships</li><li>Excellent organizational skills and attention to detail</li></ul><p></p></section>

Job Summary: <br> <br>The Indoor Sales Representative is responsible for assisting customers, processing sales orders, preparing quotations, following up on inquiries, and ensuring excellent customer service. The role focuses on achieving sales targets while maintaining strong customer relationships and supporting the sales team with daily administrative activities. <br> <br>Key Responsibilities: <br> <br>Welcome and assist customers by identifying their needs and recommending suitable products. <br>Prepare quotations and sales offers accurately and promptly. <br>Process customer orders and coordinate with the warehouse for product availability. <br>Follow up on quotations to convert them into confirmed sales. <br>Handle customer inquiries, complaints, and after-sales support professionally. <br>Maintain accurate customer records in the ERP/CRM system. <br>Coordinate with the finance department regarding payments and account status. <br>Work closely with the warehouse and logistics teams to ensure timely order fulfillment. <br>Achieve monthly sales targets and contribute to the team's overall performance. <br>Promote new products, special offers, and company campaigns. <br>Prepare daily, weekly, and monthly sales reports. <br>Ensure the showroom or sales counter is well organized and professionally presented. <br>Stay updated on product knowledge, pricing, and competitors' activities. <br> <br>Key Skills: <br> <br>Customer Relationship Management <br>Sales & Negotiation <br>Communication Skills <br>Product Knowledge <br>Time Management <br>Problem Solving <br>Teamwork <br>Attention to Detail <br> <br>Qualifications: <br> <br>Bachelor's degree in Business Administration, Marketing, Sales, or a related field. <br>2–4 years of experience in indoor sales, customer service, or retail sales. <br>Experience with ERP or CRM systems is an advantage. <br>Proficiency in Microsoft Office, particularly Excel and Outlook. <br>Excellent communication and interpersonal skills. <br>Strong negotiation and customer service abilities. <br>Ability to work under pressure and meet sales targets. <br>Fluency in Arabic and English; French is a plus

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers</p><p>Respond to customer inquiries and complaints in time</p><p>Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 2 years experience in FNB sector .</li><li>Maintain a professional appearance and presence at all times</li><li>Excellent communication skills</li><li>Hold a Bachelor s degree or a related field</li><li>Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication</li><li>Ability to collect, analyze, and prepare statistics related to customer satisfaction</li><li>Monitor customer feedback and contribute to improving service quality</li></ul><p></p></section>

Position Summary: <br> <br>Responsible for delivering high customer service quality to OMT customers and agents, analysing their needs and keeping them abreast of OMT services. Accountable for ensuring high customer satisfaction by providing prompt, efficient and courteous service to OMT customers & agents through solving their cases, answering their queries, participating in surveys and reporting problems to concerned departments. <br> <br> <br> <br>Primary Duties and Responsibilities: <br> <br>Agent & Customer Relationship Management: <br> <br>Handles incoming calls from customers with high professionalism by resolving their problems, answering their questions or providing them with information following Contact Center procedures <br>Analyses and evaluates agents/ customers’ requests; gathers needed data and case details and reports or escalates case to the concerned department by email when needed <br>Follows up on agents/ customers’ cases and provides them back with updates on their case when needed <br>Maintains accurate records and profiles for all agents/ customers and their cases whether seeking for information or submitting a complaint; updates system continuously along with case status <br>Updates and maintains database and ensures data integrity and accuracy <br>Engages and handles Customers’ inquiries via live messaging <br>Supports in incoming cases management <br> <br> <br>Knowledge, Skills, and Abilities <br> <br>Qualifications: <br> <br>University Degree in Business Administration, Marketing, Public Relations or equivalent (can be in progress) <br> <br> <br>Technical Skills: <br> <br>Proficiency in English and Arabic; French is a plus <br>Proficiency in Microsoft Office <br>Experience in customer service or any related field <br> <br> <br>Relevant Experience: <br> <br>1 - 3 years <br> <br>Working hours: <br>flexibility in working hours is needed <br> <br>Key Behavioral Competencies <br> <br>Excellent customer service skills <br>Excellent interpersonal skills <br>Ability to work on own initiatives <br>High level of ethics and compliance <br>Ability to communicate properly and professionally <br>Ability to build and maintain positive relationships <br>Excellent organizational skills and attention to detail