Security Supervisor Jobs - Tripoli Lebanon

<p>We are seeking an experienced Company Manager to lead and manage a company specializing in security and safety solutions in Tripoli, Lebanon.</p><p>Key Responsibilities:</p><ul><li>Manage and develop the sales team and implement business growth strategies.</li><li>Develop expansion plans and introduce new products.</li><li>Build strong relationships with companies, contractors, and potential clients.</li><li>Manage the sales and execution of integrated security solutions and projects.</li><li>Coordinate with suppliers and understand technical specifications for CCTV systems, alarm systems, fire extinguishers, and safety standards.</li><li>Oversee accounts, sales, purchasing, and overall financial performance.</li><li>Achieve sales and profitability targets.</li></ul><p>Location: Tripoli, Lebanon</p><p>Compensation: Basic salary + commission on sales and projects.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3 years of management experience, preferably in the security and safety sector.</li><li>Hands-on experience in selling and installing CCTV cameras, alarm systems, and fire extinguishers is a strong advantage.</li><li>Strong leadership, negotiation, and sales team-building skills.</li><li>Good knowledge of the Lebanese market and an established network with companies and institutions.</li><li>Proficiency in sales software and Microsoft Excel.</li><li>Digital marketing experience is preferred.</li></ul>

• Supervise daily steel structure works on site and ensure execution according to approved drawings and project specifications. <br>• Coordinate with the technical team, site, subcontractors, and project management to ensure smooth workflow and proper site execution. <br>• Review and understand structural drawings, erection drawings, shop drawings, and connection details before execution. <br>• Monitor steel installation activities including alignment, leveling, bolting, welding, and structural connections. <br>• Ensure all steel works are completed in compliance with quality standards and approved inspection procedures. <br>• Follow up on site progress and ensure that work is completed within the planned schedule and standards. <br>• Identify technical or site-related issues and report them promptly to the project manager. <br>• Ensure proper handling, storage, and use of steel members and related materials on site with minimum loss. <br>• Monitor manpower productivity and allocate tasks efficiently to achieve daily and weekly targets. <br>• Enforce health and safety procedures on site and ensure the team uses proper PPE and safe working methods. <br>• Attend coordination meetings and provide updates on work progress, delays, risks, and site requirements. <br>• Support the project coordinator in preparing daily reports, progress reports, and site activity records. <br>• Ensure all lifting, erection, and steel installation activities are executed safely and efficiently. <br>Required Qualifications <br>• Diploma or technical certification in Civil Engineering, Mechanical Engineering, Structural Works, or a related field. <br>• Strong knowledge of steel structure installation methods, drawings, and construction practices. <br>• Good ability to read and interpret structural and technical drawings. <br>• Familiarity with welding, bolting, alignment, and steel connection requirements. <br>• Good understanding of site safety regulations and quality control procedures. <br>• Ability to supervise teams and coordinate with multiple departments on site. <br>• Good communication and problem-solving skills. <br>• Ability to work under pressure and meet project deadlines

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Plans, organizes and controls operation in a professional manner. Achieves excellence in all areas of service. Ensures that everyone is informed about obligations. Inspects all areas of operation regularly. Keeps and maintains a record of company clients, suppliers and equipment. Closely monitors stock level and rotation. Ensures timely execution of services. Maintains daily control on quality and quantity of food served to clients. Controls all food deliveries. Develops and maintains good relationship with clients through regular contacts. Measures and enhances customers satisfactions. Handles complain suggestions from clients with positive attitudes. Ensures that all employees are well trained for their respective position and are Well aware of their duties and responsibilities. Leads and motivates co-staff to achieve goals.</p></div></section>

<p>Supervise daily steel structure works on site and ensure execution according to approved drawings and project specifications.<br>Coordinate with the technical team, site, subcontractors, and project management to ensure smooth workflow and proper site execution.<br>Review and understand structural drawings, erection drawings, shop drawings, and connection details before execution.<br>Monitor steel installation activities including alignment, leveling, bolting, welding, and structural connections.<br>Ensure all steel works are completed in compliance with quality standards and approved inspection procedures.<br>Follow up on site progress and ensure that work is completed within the planned schedule and standards.<br>Identify technical or site-related issues and report them promptly to the project manager.<br>Ensure proper handling, storage, and use of steel members and related materials on site with minimum loss.<br>Monitor manpower productivity and allocate tasks efficiently to achieve daily and weekly targets.<br>Enforce health and safety procedures on site and ensure the team uses proper PPE and safe working methods.</p><p><strong>Desired Candidate Profile</strong></p><div>Diploma or technical certification in Civil Engineering, Mechanical Engineering, Structural Works, or a related field.</div><div>Strong knowledge of steel structure installation methods, drawings, and construction practices.</div><div>Good ability to read and interpret structural and technical drawings.</div><div>Familiarity with welding, bolting, alignment, and steel connection requirements.</div><div>Good understanding of site safety regulations and quality control procedures.</div><div>Ability to supervise teams and coordinate with multiple departments on site.</div><div>Good communication and problem-solving skills.</div><div>Ability to work under pressure and meet project deadlines.</div>

• Plans, organizes and controls operation in a professional manner. <br>• Achieves excellence in all areas of service. <br>• Ensures that everyone is informed about obligations. <br>• Inspects all areas of operation regularly. <br>• Keeps and maintains a record of company clients, suppliers and equipment. <br>• Closely monitors stock level and rotation. <br>• Ensures timely execution of services. <br>• Maintains daily control on quality and quantity of food served to clients. <br>• Controls all food deliveries. <br>• Develops and maintains good relationship with clients through regular contacts. <br>• Measures and enhances customers’ satisfactions. <br>• Handles complain suggestions from clients with positive attitudes. <br>• Ensures that all employees are well trained for their respective position and are <br>• Well aware of their duties and responsibilities. <br>• Leads and motivates co-staff to achieve goals

JOB DUTIES: <br>•Supervise daily steel structure works on site and ensure execution according to approved drawings and project specifications. <br>•Coordinate with the technical team, site, subcontractors, and project management to ensure smooth workflow and proper site execution. <br>•Review and understand structural drawings, erection drawings, shop drawings, and connection details before execution. <br>•Monitor steel installation activities including alignment, leveling, bolting, welding, and structural connections. <br>•Ensure all steel works are completed in compliance with quality standards and approved inspection procedures. <br>•Follow up on site progress and ensure that work is completed within the planned schedule and standards. <br>•Identify technical or site-related issues and report them promptly to the project manager. <br>•Ensure proper handling, storage, and use of steel members and related materials on site with minimum loss. <br>•Monitor manpower productivity and allocate tasks efficiently to achieve daily and weekly targets. <br>•Enforce health and safety procedures on site and ensure the team uses proper PPE and safe working methods. <br> <br>EDUCATION: <br>•Diploma or technical certification in Civil Engineering, Mechanical Engineering, Structural Works, or a related field. <br>•Strong knowledge of steel structure installation methods, drawings, and construction practices. <br>•Good ability to read and interpret structural and technical drawings. <br>•Familiarity with welding, bolting, alignment, and steel connection requirements. <br>•Good understanding of site safety regulations and quality control procedures. <br>•Ability to supervise teams and coordinate with multiple departments on site. <br>•Good communication and problem-solving skills. <br>•Ability to work under pressure and meet project deadlines

JOB DUTIES: <br>•Supervise daily steel structure works on site and ensure execution according to approved drawings and project specifications. <br>•Coordinate with the technical team, site, subcontractors, and project management to ensure smooth workflow and proper site execution. <br>•Review and understand structural drawings, erection drawings, shop drawings, and connection details before execution. <br>•Monitor steel installation activities including alignment, leveling, bolting, welding, and structural connections. <br>•Ensure all steel works are completed in compliance with quality standards and approved inspection procedures. <br>•Follow up on site progress and ensure that work is completed within the planned schedule and standards. <br>•Identify technical or site-related issues and report them promptly to the project manager. <br>•Ensure proper handling, storage, and use of steel members and related materials on site with minimum loss. <br>•Monitor manpower productivity and allocate tasks efficiently to achieve daily and weekly targets. <br>•Enforce health and safety procedures on site and ensure the team uses proper PPE and safe working methods. <br> <br>EDUCATION: <br>•Diploma or technical certification in Civil Engineering, Mechanical Engineering, Structural Works, or a related field. <br>•Strong knowledge of steel structure installation methods, drawings, and construction practices. <br>•Good ability to read and interpret structural and technical drawings. <br>•Familiarity with welding, bolting, alignment, and steel connection requirements. <br>•Good understanding of site safety regulations and quality control procedures. <br>•Ability to supervise teams and coordinate with multiple departments on site. <br>•Good communication and problem-solving skills. <br>•Ability to work under pressure and meet project deadlines

MAIN DUTIES AND RESPONSIBILITIES: <br>• Supervise daily service center operations, including repair, maintenance, and after-sales support <br>• Lead and manage a team of technicians, ensuring productivity, accuracy, and adherence to company standards <br>• Monitor service requests, assign tasks, and ensure timely completion of work orders <br>• Monitor warranty claims, repair activities, and preventive maintenance schedules <br>• Supervise workshop operations, spare parts usage, and service quality <br>• Coordinate with procurement and warehouse teams for spare parts availability and stock control <br>• Ensure proper documentation of repairs, warranties, and customer service records in ERP systems (Odoo is a plus) <br>• Provide technical support and resolve escalated customer complaints in a professional manner <br>• Enforce safety, quality, and operational procedures in the service center <br>• Track KPIs such as turnaround time, customer satisfaction, and service quality, and prepare performance reports <br>• Maintain inventory of spare parts and tools, coordinating with the warehouse when needed. <br>• Train and develop technicians to improve technical skills and customer handling <br>• Collaborate with sales and management teams to improve service offerings and client experience <br>• Conduct site visits to apply client requests reparation and ensure good operation. <br> <br> <br>REGULATORY REQUIREMENTS (Education and Experience) and SKILLS: <br>• Bachelor’s degree or technical diploma in Electronics, Electrical Engineering, or related field <br>• Minimum of 5 years of experience in technical service/repair, with at least 2 years in a supervisory role <br>• Strong leadership and team management abilities <br>• Solid knowledge of repair, maintenance, and service procedures (electronics/IT/solar systems background is a plus) <br>• Experience with ERP systems (Odoo preferred) and Microsoft Office Suite <br>• Excellent organizational, problem-solving, and communication skills <br>• Customer-focused mindset with the ability to manage escalations effectively <br>• Fluency in Arabic and English; French is an advantage

MAIN DUTIES AND RESPONSIBILITIES: <br>• Supervise daily site activities related to CCTV, access control, alarm, intercom, networking, structured cabling, and other ELV systems. <br>• Lead and distribute daily tasks among technicians and subcontractors according to the approved work plan. <br>• Ensure that installations comply with approved drawings, BOQ, technical specifications, and company standards. <br>• Review site layouts, shop drawings, cable schedules, network diagrams, and system requirements before execution. <br>• Supervise cable pulling, termination, labeling, testing, device installation, rack arrangement, and network connections. <br>• Configure and troubleshoot IP cameras, NVRs, switches, routers, access points, access control panels, intercoms, and alarm systems. <br>• Assign IP addresses and ensure proper network connectivity, device communication, and remote access. <br>• Coordinate with Project Coordinator, technical team, clients, suppliers, warehouse, and other site contractors. <br>• Submit and follow up on material requests and report missing, damaged, or incorrect materials. <br>• Monitor technicians’ performance, work quality, productivity, attendance, and compliance with safety procedures. <br>• Conduct site inspections and identify installation issues, technical obstacles, and required corrective actions. <br>• Prepare daily site reports, completed-work records, testing results, material usage reports, and progress updates. <br>• Coordinate testing, commissioning, system integration, client demonstrations, and final handover activities. <br>• Ensure that all cables, devices, racks, and system components are properly installed, labeled, tested, and documented. <br>• Maintain updated records of device IP addresses, passwords, configurations, serial numbers, and network connections. <br>• Provide technical guidance and on-site training to technicians when required. <br>• Ensure that tools, testing equipment, and company assets are properly used and maintained. <br>• Support preventive and corrective maintenance activities for installed ELV systems. <br>• Ensure that all pending remarks, testing records, as-built drawings, and handover requirements are completed before project closure. <br> <br> EDUCATION, EXPERIENCE, AND SKILLS: <br>• Bachelor’s degree or technical diploma in Information Technology, Computer Engineering, Networking, Telecommunications, Electronics, or a related field. <br>• Minimum of 3 years of practical experience in ELV system installation, supervision, configuration, and troubleshooting. <br>• Strong IT and networking background, including TCP/IP, subnetting, IP addressing, switches, routers, VLANs, Wi-Fi, and remote access. <br>• Good technical knowledge of CCTV, NVRs, access control, intrusion alarm, fire alarm, intercom, structured cabling, and related systems. <br>• Ability to read ELV drawings, layouts, network diagrams, BOQ, datasheets, and technical manuals. <br>• Practical experience with cable termination, testing equipment, racks, patch panels, fiber optics, and network cabling is preferred. <br>• Strong leadership and ability to supervise technicians, subcontractors, and daily site activities. <br>• Good coordination, reporting, communication, troubleshooting, and problem-solving skills. <br>• Ability to manage multiple tasks, prioritize site activities, and meet project deadlines. <br>• Good knowledge of Microsoft Office; ERP/Odoo experience is an advantage. <br>• Strong attention to detail and the ability to work under pressure and at different project sites. <br>• Fluency in Arabic and good command of English; French is an advantage

MAIN DUTIES AND RESPONSIBILITIES: <br>• Supervise daily site activities related to solar PV systems, inverters, batteries, electrical panels, protection systems, and associated electrical works. <br>• Lead technicians and subcontractors and assign their daily tasks according to the approved work plan. <br>• Ensure installations comply with approved drawings, BOQ, technical specifications, and company standards. <br>• Review single-line diagrams, electrical layouts, cable schedules, load calculations, datasheets, and site requirements before execution. <br>• Supervise the installation of solar panels, mounting structures, inverters, batteries, electrical panels, cables, earthing, and protection devices. <br>• Ensure correct cable sizing, routing, termination, labeling, polarity, phase distribution, and electrical connections. <br>• Verify proper installation of AC/DC protection devices, circuit breakers, isolators, surge protection, and earthing systems. <br>• Configure and troubleshoot solar inverters, battery systems, monitoring platforms, communication devices, and energy management systems. <br>• Conduct electrical testing, including voltage, current, insulation resistance, continuity, polarity, and earth resistance tests. <br>• Coordinate with the Project Coordinator, Technicians team, clients, suppliers, warehouse, and other site contractors. <br>• Prepare and follow up on material requests and report missing, damaged, or incorrect materials. <br>• Monitor technicians’ performance, work quality, productivity, attendance, and compliance with safety procedures. <br>• Conduct site inspections and identify technical issues, installation errors, risks, and required corrective actions. <br>• Prepare daily site reports, testing records, material usage reports, completed-work records, and progress updates. <br>• Coordinate system testing, commissioning, client demonstrations, inspections, and final handover activities. <br>• Ensure all equipment is properly installed, labeled, tested, configured, and documented. <br>• Maintain updated records of inverter settings, battery configurations, monitoring credentials, serial numbers, and testing results. <br>• Provide technical guidance and on-site training to technicians when required. <br>• Ensure tools, testing instruments, safety equipment, and company assets are properly used and maintained. <br>• Support preventive and corrective maintenance for installed renewable energy systems. <br>• Ensure all pending remarks, testing records, as-built drawings, and handover requirements are completed before project closure. <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS: <br>• Bachelor’s degree in Electrical Engineering, Renewable Energy Engineering, or a closely related field. <br>• Minimum of 3 years of practical experience in solar PV, energy storage, electrical installation, supervision, testing, and commissioning. <br>• Strong knowledge of AC and DC electrical systems, solar inverters, lithium batteries, electrical panels, protection systems, and earthing. <br>• Good understanding of on-grid, off-grid, hybrid, residential, commercial, and industrial solar systems. <br>• Ability to read single-line diagrams, electrical layouts, BOQ, cable schedules, datasheets, and technical manuals. <br>• Good knowledge of cable sizing, load calculations, voltage drop, short-circuit protection, phase balancing, and system capacity calculations. <br>• Practical experience with electrical testing instruments, solar monitoring platforms, and inverter configuration tools. <br>• Strong knowledge of electrical safety requirements and safe working procedures. <br>• Strong leadership skills and the ability to supervise technicians, subcontractors, and daily site activities. <br>• Good coordination, reporting, communication, troubleshooting, and problem-solving skills. <br>• Ability to manage multiple tasks, prioritize site activities, and meet project deadlines. <br>• Good knowledge of Microsoft Office; AutoCAD and ERP/Odoo experience are advantages. <br>• Strong attention to detail and the ability to work under pressure and at different project sites. <br>• Fluency in Arabic and good command of English; French is an advantage

We are seeking an experienced Company Manager to lead and manage a company specializing in security and safety solutions in Tripoli, Lebanon. <br> <br>Key Responsibilities: <br> <br>Manage and develop the sales team and implement business growth strategies. <br>Develop expansion plans and introduce new products. <br>Build strong relationships with companies, contractors, and potential clients. <br>Manage the sales and execution of integrated security solutions and projects. <br>Coordinate with suppliers and understand technical specifications for CCTV systems, alarm systems, fire extinguishers, and safety standards. <br>Oversee accounts, sales, purchasing, and overall financial performance. <br>Achieve sales and profitability targets. <br> <br>Requirements: <br> <br>Minimum 3 years of management experience, preferably in the security and safety sector. <br>Hands-on experience in selling and installing CCTV cameras, alarm systems, and fire extinguishers is a strong advantage. <br>Strong leadership, negotiation, and sales team-building skills. <br>Good knowledge of the Lebanese market and an established network with companies and institutions. <br>Proficiency in sales software and Microsoft Excel. <br>Digital marketing experience is preferred. <br> <br>Location: Tripoli, Lebanon <br>Compensation: Basic salary + commission on sales and projects

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB DUTIES:</p><p>Support the IT Manager in managing, monitoring, and maintaining the company s IT infrastructure, networks, computers, printers, software, and communication systems</p><p>Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues</p><p>Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions</p><p>Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.</p><p>Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager</p><p>Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Information Technology, Computer Science, Software Engineering, or a related field</li><li>4 6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role</li><li>Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure</li><li>Good experience in ERP systems; Odoo experience is preferred</li><li>Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations</li><li>Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications</li><li>Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures</li><li>Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems</li><li>Excellent troubleshooting, analytical, and problem-solving skills</li><li>Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure</li><li>Strong communication, teamwork, and coordination skills</li><li>Ability to document systems, train users, and explain technical information clearly</li><li>Ability to support management decisions and work under the direction of the IT Manager</li><li>Fluency in Arabic and English; French is an advantage</li></ul><p></p></section>

JOB DUTIES: <br>•Lead and guide a team working on low current and renewable energy projects. <br>•Assign tasks and ensure that work is completed on time and to the required quality standards <br>•Provide support with troubleshooting, technical guidance, and safety measures <br>•Perform site assessments and installation and maintenance processes <br>•Ensure all work complies with safety regulations and Tech Store procedures and standards <br>•Track progress on projects and manage resources effectively and submit daily report to the project coordinator concerning the projects assigned. <br>•Provide regular feedback to project coordinator and supervisor to improve performance <br>•Communicate with clients on site concerning any inquiries and provide supervisors with feedbacks. <br>•Handle any issues or delays that may arise on-site and find solutions quickly <br>•Ensure that clients sign the receipt confirming the project has been completed and finalized, and collect payment from clients when applicable. <br> <br>EDUCATION: <br>•Proven experience as a technician in low current systems, renewable energy, or both. <br>•At least 2- 3 years of leadership experience, leading teams in technical projects. <br>•Strong knowledge of low current systems (CCTV, alarms, access control) and/or solar energy systems. <br>•Excellent communication skills and the ability to motivate and guide a team. <br>•Ability to solve problems quickly and make decisions under pressure. <br>•Strong organizational skills and experience in leading multiple tasks at once. <br>•Valid driver’s license and flexibility to work in different work sites

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

JOB DUTIES: <br>Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems <br>• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues <br>• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions <br>• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. <br>• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager <br>• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed <br> <br>EDUCATION & SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field <br>• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role <br>• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure <br>• Good experience in ERP systems; Odoo experience is preferred <br>• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations <br>• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications <br>• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures <br>• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems <br>• Excellent troubleshooting, analytical, and problem-solving skills <br>• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure <br>• Strong communication, teamwork, and coordination skills <br>• Ability to document systems, train users, and explain technical information clearly <br>• Ability to support management decisions and work under the direction of the IT Manager <br>• Fluency in Arabic and English; French is an advantage

JOB DUTIES: <br>Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems <br>• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues <br>• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions <br>• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. <br>• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager <br>• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed <br> <br>EDUCATION & SKILLS: <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field <br>• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role <br>• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure <br>• Good experience in ERP systems; Odoo experience is preferred <br>• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations <br>• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications <br>• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures <br>• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems <br>• Excellent troubleshooting, analytical, and problem-solving skills <br>• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure <br>• Strong communication, teamwork, and coordination skills <br>• Ability to document systems, train users, and explain technical information clearly <br>• Ability to support management decisions and work under the direction of the IT Manager <br>• Fluency in Arabic and English; French is an advantage

Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

<p><b>Floor Supervisor</b></p><p><br></p><p>We are looking for someone dynamic who will serve as the frontline manager responsible for running shifts, leading front-of-house staff, and ensuring high-quality guest experiences</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

Responsible for supervising and guiding a team working on low current systems (CCTV, alarms, access control) and renewable energy projects (solar). Ensures projects are executed safely, efficiently, and in compliance with technical standards while supporting and developing team performance. <br>• Track progress on projects and manage resources effectively and submit daily report to the project coordinator concerning the projects assigned. <br>• Provide regular feedback to project coordinator and supervisor to improve performance <br>• Communicate with clients on site concerning any inquiries and provide supervisors with feedbacks. <br>• Handle any issues or delays that may arise on-site and find solutions quickly <br>• Ensure that clients sign the receipt confirming the project has been completed and finalized, and collect payment from clients when applicable. <br>(Education and Experience) and SKILLS: <br>• Proven experience as a technician in low current systems, renewable energy, or both. <br>• At least 2- 3 years of leadership experience, leading teams in technical projects. <br>• Strong knowledge of low current systems (CCTV, alarms, access control) and/or solar energy systems. <br>• Excellent communication skills and the ability to motivate and guide a team. <br>• Ability to solve problems quickly and make decisions under pressure. <br>• Strong organizational skills and experience in leading multiple tasks at once. <br>• Valid driver’s license and flexibility to work in different work sites

JOB DUTIES: <br>•Lead and guide a team working on low current and renewable energy projects. <br>•Assign tasks and ensure that work is completed on time and to the required quality standards <br>•Provide support with troubleshooting, technical guidance, and safety measures <br>•Perform site assessments and installation and maintenance processes <br>•Ensure all work complies with safety regulations and Tech Store procedures and standards <br>•Track progress on projects and manage resources effectively and submit daily report to the project coordinator concerning the projects assigned. <br>•Provide regular feedback to project coordinator and supervisor to improve performance <br>•Communicate with clients on site concerning any inquiries and provide supervisors with feedbacks. <br>•Handle any issues or delays that may arise on-site and find solutions quickly <br>•Ensure that clients sign the receipt confirming the project has been completed and finalized, and collect payment from clients when applicable. <br> <br>EDUCATION: <br>•Proven experience as a technician in low current systems, renewable energy, or both. <br>•At least 2- 3 years of leadership experience, leading teams in technical projects. <br>•Strong knowledge of low current systems (CCTV, alarms, access control) and/or solar energy systems. <br>•Excellent communication skills and the ability to motivate and guide a team. <br>•Ability to solve problems quickly and make decisions under pressure. <br>•Strong organizational skills and experience in leading multiple tasks at once. <br>•Valid driver’s license and flexibility to work in different work sites