Airline Ticketing Agent Jobs - Tripoli Lebanon

<p>We are seeking an experienced and customer-oriented Floor Manager to oversee the daily floor operations of our restaurant in Tripoli. The ideal candidate should have previous experience in the restaurant or hospitality industry, strong leadership skills, and the ability to supervise service staff, ensure excellent customer service, and maintain smooth and efficient restaurant operations.</p><h4><b><br></b></h4><h4><b>Responsibilities</b></h4><ul><li>Supervise daily restaurant floor operations and ensure smooth service delivery.</li><li>Manage, train, and supervise waiters, hosts, and other front-of-house staff.</li><li>Organize staff schedules, shifts, breaks, and floor assignments according to operational needs.</li><li>Ensure high standards of customer service, hospitality, and guest satisfaction.</li><li>Welcome guests, handle customer complaints, and resolve service-related issues professionally.</li><li>Coordinate with the kitchen team to ensure timely order preparation and service.</li><li>Monitor staff performance, attendance, punctuality, and compliance with restaurant policies.</li><li>Ensure the dining area is clean, organized, and properly prepared before, during, and after service.</li><li>Oversee table allocation, reservations, guest flow, and waiting times.</li><li>Monitor service quality and ensure compliance with hygiene, health, and safety standards.</li><li>Coordinate with the kitchen and purchasing teams regarding stock availability and operational requirements.</li><li>Monitor the proper use and handling of restaurant equipment, utensils, and supplies.</li><li>Assist management in controlling operational costs, minimizing waste, and improving service efficiency.</li><li>Prepare daily operational reports and report incidents or customer feedback to management.</li><li>Support promotional activities and special events when required.</li></ul><h4>Requirements</h4><ul><li>Minimum 3 years of experience in restaurant or hospitality operations, preferably in a similar supervisory or managerial role.</li><li>Previous experience in the F&amp;B industry is required.</li><li>Strong leadership, team management, and problem-solving skills.</li><li>Excellent communication and customer service skills.</li><li>Ability to work under pressure in a fast-paced restaurant environment.</li><li>Good knowledge of restaurant service standards, hygiene, and food safety practices.</li><li>Flexibility to work shifts, weekends, and holidays as required.</li><li>Fluency in Arabic; knowledge of English is an advantage.</li><li>Strong organizational skills and attention to detail.</li></ul>

We are seeking an experienced and customer-oriented Floor Manager to oversee the daily floor operations of our restaurant in Tripoli. The ideal candidate should have previous experience in the restaurant or hospitality industry, strong leadership skills, and the ability to supervise service staff, ensure excellent customer service, and maintain smooth and efficient restaurant operations. <br> <br>Responsibilities <br> <br>Supervise daily restaurant floor operations and ensure smooth service delivery. <br> <br>Manage, train, and supervise waiters, hosts, and other front-of-house staff. <br> <br>Organize staff schedules, shifts, breaks, and floor assignments according to operational needs. <br> <br>Ensure high standards of customer service, hospitality, and guest satisfaction. <br> <br>Welcome guests, handle customer complaints, and resolve service-related issues professionally. <br> <br>Coordinate with the kitchen team to ensure timely order preparation and service. <br> <br>Monitor staff performance, attendance, punctuality, and compliance with restaurant policies. <br> <br>Ensure the dining area is clean, organized, and properly prepared before, during, and after service. <br> <br>Oversee table allocation, reservations, guest flow, and waiting times. <br> <br>Monitor service quality and ensure compliance with hygiene, health, and safety standards. <br> <br>Coordinate with the kitchen and purchasing teams regarding stock availability and operational requirements. <br> <br>Monitor the proper use and handling of restaurant equipment, utensils, and supplies. <br> <br>Assist management in controlling operational costs, minimizing waste, and improving service efficiency. <br> <br>Prepare daily operational reports and report incidents or customer feedback to management. <br> <br>Support promotional activities and special events when required. <br> <br>Requirements <br> <br>Minimum 3 years of experience in restaurant or hospitality operations, preferably in a similar supervisory or managerial role. <br> <br>Previous experience in the F&B industry is required. <br> <br>Strong leadership, team management, and problem-solving skills. <br> <br>Excellent communication and customer service skills. <br> <br>Ability to work under pressure in a fast-paced restaurant environment. <br> <br>Good knowledge of restaurant service standards, hygiene, and food safety practices. <br> <br>Flexibility to work shifts, weekends, and holidays as required. <br> <br>Fluency in Arabic; knowledge of English is an advantage. <br> <br>Strong organizational skills and attention to detail

Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

MAIN DUTIES AND RESPONSIBILITIES: <br> <br>• Conduct regular quality inspections on sites, projects, installations, and technical works to ensure compliance with approved standards and specifications. <br>• Monitor installation activities and verify that work is executed according to drawings, technical requirements, and company procedures. <br>• Perform site visits to check workmanship, materials, safety practices, and overall project quality. <br>• Review project documents, technical drawings, BOQs, specifications, and inspection requirements. <br>• Prepare quality inspection reports, site observation reports, and non-conformance reports when required. <br>• Identify quality issues, document findings, and follow up with responsible teams to implement corrective actions. <br>• Coordinate with project managers, engineers, technicians, suppliers, and subcontractors to resolve quality-related issues. <br>• Verify incoming materials, equipment, and products according to specifications before installation or use. <br>• Perform random checks on completed works, installations, and delivered projects before final handover. <br>• Ensure that corrective and preventive actions (CAPA) are properly implemented and closed. <br>• Maintain quality records, inspection checklists, reports, and project documentation. <br>• Assist in developing and improving quality control procedures, checklists, and internal standards. <br>• Support engineering and operations teams in improving installation methods and reducing repeated issues. <br>• Follow up on customer complaints related to technical quality and coordinate solutions with responsible departments. <br>• Conduct audits on operational processes, warehouses, installations, and service activities when required. <br>• Ensure compliance with company policies, safety procedures, and technical standards. <br>• Support project teams during testing, commissioning, and handover stages. <br>• Coordinate with suppliers and manufacturers regarding technical quality issues and product concerns. <br>• Assist in preparing quality presentations, reports, and improvement recommendations for management. <br>• Monitor field teams' performance and provide feedback regarding quality standards. <br>• Perform any additional quality-related tasks assigned by management. <br> <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS: <br> <br>• Bachelor’s degree in Engineering (Electrical, Mechanical, Civil, Industrial) or related technical field. <br>• Minimum 2–3 years of experience in Quality Control, Site Engineering, Project Coordination, or Technical Inspection. <br>• Previous experience working in an engineering company, construction company, contracting company, or technical projects is highly preferred. <br>• Experience with site inspections, installation supervision, and project documentation is an advantage. <br>• Good understanding of technical drawings, specifications, BOQs, and project requirements. <br>• Knowledge of quality standards, inspection procedures, and reporting methods. <br>• Strong attention to detail and ability to identify technical issues. <br>• Good problem-solving and analytical skills. <br>• Ability to prepare professional reports and documentation. <br>• Strong communication skills with engineers, technicians, suppliers, and contractors. <br>• Ability to work on-site and coordinate with multiple teams. <br>• Good knowledge of Microsoft Office applications (Excel, Word, PowerPoint). <br>• Familiarity with ERP, project management, ticketing, or documentation systems is an advantage. <br>• Fluency in Arabic and English; French is an advantage. <br>• Ability to work under pressure and manage multiple projects simultaneously