وظائف اخصائي العمليات في لبنان

Experience <br>Minimum 7years of culinary experience <br>Extensive experience in authentic Lebanese cuisine. <br>Experience managing high-volume restaurant kitchens. <br>Strong background in menu development, food cost control, and kitchen leadership. <br> <br>Kitchen Operations Management <br>Oversee the daily operations of all kitchen sections and ensure smooth service execution. <br>Ensure all food is prepared, presented, and served according to established recipes, standards, and specifications. <br>Maintain consistency in taste, quality, portion sizes, and presentation of all menu items. <br>Monitor food production to ensure timely service and guest satisfaction. <br>Coordinate kitchen activities with restaurant management and front-of-house teams. <br>Menu Development & Culinary Excellence <br>Develop, review, and update Lebanese menu offerings in line with market trends and customer preferences. <br>Create seasonal menus, specials, and promotional dishes. <br>Standardize recipes and cooking procedures to ensure consistency. <br>Conduct regular food tastings and quality assessments. <br>Preserve the authenticity of Lebanese cuisine while introducing innovative concepts where appropriate. <br>Leadership & Team Management <br>Lead, supervise, train, and motivate kitchen employees. <br>Conduct onboarding and ongoing training for kitchen staff. <br>Assign duties and manage work schedules to ensure adequate staffing. <br>Monitor employee performance and provide coaching and corrective actions when necessary. <br>Foster teamwork, discipline, and a positive working environment. <br>Participate in recruitment, interviews, and evaluation of kitchen personnel. <br>Food Cost & Inventory Control <br>Monitor and control food cost targets. <br>Ensure proper portion control and minimize food waste. <br>Manage inventory levels and oversee purchasing requirements. <br>Review stock usage and conduct regular inventory counts. <br>Coordinate with suppliers regarding product quality and availability. <br>Analyze food cost reports and implement corrective actions when necessary. <br>Food Safety & Hygiene <br>Ensure full compliance with HACCP, food safety regulations, and company policies. <br>Maintain the highest standards of kitchen cleanliness and sanitation. <br>Conduct regular inspections of food storage, preparation, and handling procedures. <br>Ensure proper temperature controls, labeling, and stock rotation (FIFO). <br>Lead corrective actions related to food safety concerns and audit findings. <br>Quality Assurance <br>Conduct daily tastings of all prepared items before service. <br>Monitor guest feedback and implement improvements where necessary. <br>Ensure all dishes meet the restaurant’s quality standards. <br>Address quality issues immediately and implement preventive measures. <br>Budgeting & Cost Management <br>Assist in preparing kitchen budgets and forecasts. <br>Control labor costs through efficient scheduling and productivity management. <br>Monitor kitchen expenses and identify cost-saving opportunities. <br>Ensure optimal utilization of resources without compromising quality. <br>Operational Planning <br>Plan production requirements based on business forecasts. <br>Coordinate with management regarding events, promotions, and special functions. <br>Ensure proper preparation levels to meet operational demands. <br>Develop contingency plans for peak periods and special events. <br>Compliance & Reporting <br>Ensure compliance with company policies, labor regulations, and operational procedures. <br>Prepare and submit required reports related to food cost, inventory, staffing, and kitchen performance. <br>Participate in management meetings and provide operational recommendations. <br>Qualifications <br>Diploma or Degree in Culinary Arts, Hospitality Management, or a related field. <br>HACCP and Food Safety certifications preferred

Amaken is seeking to hire a results-driven Sales Manager for a leading food processing company to be based in Chouifet, Lebanon. <br> <br>The Sales Manager will be responsible for driving revenue growth, developing and executing sales strategies, leading the sales team, and expanding the company's customer base across the food manufacturing sector. The role focuses on achieving sales targets, strengthening the company's market presence, building long-term client relationships, and promoting industrial food processing equipment, production lines, and turnkey solutions. <br> <br>Key Responsibilities: <br> <br>Sales Strategy & Performance: <br>• Develop and implement sales strategies aligned with the company's business objectives and growth plans within the food processing and food manufacturing industries. <br>• Set monthly, quarterly, and annual sales targets, ensuring consistent achievement and continuous performance improvement. <br>• Identify new business opportunities for food processing equipment, production lines, packaging machinery, and turnkey industrial solutions. <br>• Monitor sales activities, analyze industry trends, and adjust sales strategies to maximize revenue and market share. <br>• Prepare sales forecasts, reports, and performance dashboards for senior management. <br>• Lead the entire sales cycle, from prospecting and technical presentations to quotation submission, negotiation, and contract closure. <br>• Review customer inquiries, RFQs, and tenders, coordinating with technical teams to prepare competitive commercial and technical proposals. <br> <br>Team Leadership & Management: <br>• Recruit, train, coach, and motivate the sales team to achieve high-performance standards. <br>• Establish individual KPIs and conduct regular performance evaluations. <br>• Lead regular sales meetings and provide ongoing coaching, guidance, and technical support. <br> <br>Client & Market Development: <br>• Develop strong relationships with food manufacturers, industrial clients, consultants, contractors, distributors, and key decision-makers. <br>• Identify new business opportunities across the poultry and meat manufacturing sectors. <br>• Conduct regular client visits to understand production requirements and recommend suitable technical solutions. <br>• Conduct market research and competitor analysis to identify trends, pricing strategies, customer needs, and emerging technologies. <br>• Represent the company during negotiations, technical meetings, exhibitions, and industry events. <br>• Support customer retention initiatives by ensuring exceptional after-sales service and client satisfaction. <br> <br>Operations & Cross-Functional Coordination: <br>• Coordinate closely with engineering, procurement, logistics, service, and finance teams to ensure smooth project execution and timely delivery. <br>• Ensure quotations, pricing, promotions, and commercial terms comply with company policies. <br>• Monitor order progress and ensure timely follow-up on quotations, purchase orders, deliveries, and customer requests. <br>• Handle customer concerns and coordinate with internal departments to ensure prompt and effective resolution. <br>• Maintain accurate CRM records, sales reports, contracts, and project documentation. <br> <br>Qualifications: <br>• Bachelor's degree in Mechanical Engineering or Civil Engineering. <br>• 3–5 years in a Sales Manager role. <br>• Proven experience within the food processing, food technology, industrial machinery, or turnkey food manufacturing solutions industry. <br>• Strong understanding of food processing equipment, production lines, industrial manufacturing processes, and food factory operations. <br>• Proven track record of consistently achieving and exceeding sales targets. <br>• Experience handling technical sales, RFQs, tenders, and solution-based selling. <br>• Good understanding of local and regional food manufacturing markets and distribution networks

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced and highly creative Head Chef to lead the culinary operations for a bold and playful dining concept bringing together contemporary global cuisine, creative comfort food, and indulgent desserts within one distinctive guest experience.<br> The menu takes inspiration from around the world, combining Asian flavours and techniques with Italian classics, contemporary burgers and sandwiches, globally inspired starters, and a strong focus on indulgent chocolate and pastry creations.<br> The Head Chef will be responsible for maintaining the quality and consistency of the existing menu while continuously developing the culinary offering in line with the personality of the brand.<br> This role requires a chef who understands modern casual dining, international flavours, high-volume service, menu development, presentation, and commercial kitchen management .<br> The successful candidate will be both a creative culinary leader and a strong operator, capable of translating an imaginative menu into a consistently excellent product while managing food costs, kitchen performance, quality, and team development.<br> This role is based in Saudi Arabia, relocation support is provided.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: An opportunity to lead the founding team launching a new in house Persian restaurant concept by SIHAMCO - a first within The Groves' Portfolio.<br> Competitive salary packages – aligned with market standards and experience Health insurance, accommodation provided and transportation allowance Career development &amp; Internal promotions – grow with us across departments and seasons Creative &amp; collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality &amp; entertainment concepts – gain experience in premium F&amp;B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world About The Company SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br> Join Us Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history.<br> Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.<br> Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> Lead the overall kitchen operation, ensuring a consistently high standard of food quality, presentation, taste, and execution.<br> Oversee the preparation and service of a diverse menu incorporating Asian, Italian, American and contemporary global influences .<br> Maintain and continuously improve recipes, plating standards, preparation methods, and kitchen SOPs.<br> Ensure consistency across the menu, from starters and salads through to burgers, sandwiches, pasta, Asian-inspired dishes, and desserts.<br> Work closely with the management team on menu development, seasonal changes, new dishes, promotions, and special culinary activations.<br> Develop innovative dishes that fit the playful and creative identity of Little Krazy while remaining commercially viable.<br> Ensure all recipes are properly documented with accurate ingredients, yields, portion sizes, preparation methods, and presentation standards.<br> Manage food costs, portion control, wastage, yields, and GP in line with agreed targets.<br> Monitor food quality and ensure all ingredients meet the required standards.<br> Work closely with suppliers and procurement teams to source quality ingredients at competitive prices.<br> Lead daily kitchen briefings, tastings, quality checks, and service preparation.<br> Ensure smooth communication and coordination between kitchen sections and front-of-house during service.<br> Recruit, train, coach, and develop the kitchen brigade to create a strong, disciplined, and motivated team.<br> Manage kitchen scheduling, staffing requirements, section allocation, and daily operational priorities.<br> Ensure strict compliance with food safety, HACCP, hygiene, sanitation, and health and safety requirements.<br> Maintain a clean, organised, efficient, and professional kitchen environment.<br> Monitor kitchen equipment and ensure proper maintenance and safe operation.<br> Stay informed about international culinary trends, new techniques, ingredients, and contemporary dining concepts.<br> Introduce new ideas and culinary experiences that strengthen Little Krazy's identity and differentiate the concept from competitors.<br> Culinary Profile The ideal candidate should have strong experience across a multi-cuisine, contemporary restaurant environment , with an understanding of: Asian-inspired cuisine and flavours Japanese and Korean techniques and ingredients Italian pasta and classic sauces Contemporary burgers and sandwiches Modern comfort food International salads and starters Chocolate, pastry and indulgent desserts Modern plating and presentation High-volume restaurant production Experience working with diverse menus and concepts is particularly important, as the role requires a chef who can confidently move between different culinary styles while maintaining consistency and quality.<br></span> </div>

<p>Aspire Software is looking for an experienced AI Engineer with strong .NET development skills to lead and deliver the company's AI initiatives while taking hands-on technical ownership of a broad portfolio of API services and web applications. The role will identify, evaluate and implement practical uses of AI across our products, internal operations and software-development processes. A key objective will be to use AI-assisted development tools to design, build, test and deliver applications at a faster pace while maintaining high standards of quality, security, performance and maintainability. This is also a hands-on .NET development role supporting our hospitality technology products,including Property Management Systems, Trust Accounting solutions, channel-manager connectivity and other third-party integrations. The successful candidate must be able to work independently, take ownership of business-critical applications and establish the company's practical approach to adopting and governing AI.</p><p><strong>Desired Candidate Profile</strong></p>We are looking for an experienced AI Engineer with strong .NET development skills to lead and deliver the company's AI initiatives while taking hands-on technical ownership of a broad portfolio of API services and web applications. The role will identify, evaluate and implement practical uses of AI across our products, internal operations and software-development processes. A key objective will be to use AI-assisted development tools to design, build, test and deliver applications at a faster pace while maintaining high standards of quality, security, performance and maintainability. This is also a hands-on .NET development role supporting our hospitality technology products,including Property Management Systems, Trust Accounting solutions, channel-manager connectivity and other third-party integrations. The successful candidate must be able to work independently, take ownership of business-critical applications and establish the company's practical approach to adopting and governing AI.

<p>Amaken is hiring an Accountant for a leading Telecom and Security Systems company based in Hamra, Lebanon.</p><p>The Accountant will be responsible for managing the company s day-to-day accounting activities, maintaining accurate financial records, supporting financial reporting, and ensuring proper control over accounts payable, accounts receivable, inventory, and project-related financial transactions.</p><p>Responsibilities:</p><p>Accounting Operations:</p><ul><li>Record and process daily accounting transactions accurately.</li><li>Review, verify, and post supplier invoices, expenses, payments, and other financial transactions.</li><li>Maintain the general ledger and all supporting accounting schedules.</li><li>Perform bank reconciliations and reconcile cash transactions.</li><li>Ensure all accounting entries are properly documented, approved, and recorded in accordance with company policies and procedures.</li><li>Maintain complete and organized financial records.</li><li>Assist with the preparation of journal entries, accruals, prepayments, and other accounting adjustments.</li></ul><p>Accounts Payable &amp; Receivable:</p><ul><li>Review and process supplier invoices and payment requests.</li><li>Monitor supplier account balances and prepare payment schedules.</li><li>Follow up on outstanding customer balances and receivables.</li><li>Reconcile supplier and customer accounts regularly.</li><li>Ensure timely processing of payments and collections.</li><li>Investigate and resolve discrepancies in customer and supplier accounts.</li><li>Maintain accurate AP and AR aging reports.</li></ul><p>Tax &amp; Compliance:</p><ul><li>Ensure compliance with Lebanese accounting, tax, and statutory requirements.</li><li>Assist with VAT calculations, filings, and supporting documentation.</li><li>Maintain proper documentation for tax and regulatory purposes.</li><li>Support internal and external audits by preparing the required accounting records and schedules.</li><li>Ensure financial transactions are properly supported and compliant with company policies.</li></ul><p>Administrative &amp; Finance Support</p><ul><li>Prepare financial reports, reconciliations, and analyses requested by management.</li><li>Coordinate with Procurement, Sales, Operations, Warehouse, and Project teams regarding financial matters.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Requirements</p><ul><li>Bachelor s degree in Accounting, Finance, or a related field.</li><li>3 4 years of relevant accounting experience.</li><li>Hands-on accounting experience within a company/in-house finance department is required.</li><li>Good knowledge of Lebanese VAT and accounting requirements.</li><li>Proficiency in Microsoft Excel and accounting software/ERP systems.</li></ul>

We are seeking a detail-oriented and experienced Accounting Supervisor to oversee the daily accounting operations of our construction company. The successful candidate will supervise the accounting team, ensure accurate financial reporting, monitor project costs, and maintain compliance with accounting standards, tax regulations, and company policies. <br> <br>Responsibilities <br>Supervise and manage the daily activities of the accounting department. <br>Review and approve journal entries, reconciliations, and financial transactions. <br>Prepare monthly, quarterly, and annual financial statements. <br>Monitor project costing, budgets, and cost allocations for construction projects. <br>Ensure accurate recording of revenues, expenses, work-in-progress (WIP), and contract accounting. <br>Review accounts payable, accounts receivable, payroll, and general ledger activities. <br>Coordinate monthly and year-end closing processes. <br>Prepare and analyze financial reports and variance analyses. <br>Ensure compliance with local accounting regulations, and tax requirements. <br>Coordinate with external auditors, tax consultants, and regulatory authorities. <br>Monitor cash flow and assist in budgeting and forecasting. <br>Review subcontractor payments, retention accounts, and contract billing. <br>Maintain fixed asset records and depreciation schedules. <br>Develop and improve accounting procedures and internal controls. <br>Train, mentor, and evaluate accounting staff. <br>Support management by providing financial insights and recommendations. <br> <br>Qualifications <br>Bachelor's degree in Accounting, Finance, or a related field. <br>CPA, CMA, ACCA, or equivalent certification is an advantage. <br>5–8 years of accounting experience, with at least 2 years in a supervisory role. <br>Previous experience in the construction or contracting industry is required. <br>Strong knowledge of project accounting, cost accounting, and construction financial reporting. <br>Experience with ERP/accounting systems. <br>Advanced Microsoft Excel skills. <br>Strong analytical, organizational, and problem-solving abilities. <br>Excellent communication and leadership skills. <br>Ability to meet deadlines in a fast-paced environment

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Responsible for assisting in managing the daily operations of the store in order to ensure that the store is visually merchandised with a proper workflow and compliance with set standards and highest level of customer service is consistently provided to Tawfeer’s customers.<br> ₋ Assist in the development and oversee the implementation of the store’s established policies and procedures and comply with Tawfeer’s other policies.<br> ₋ Assist in ensuring the achievement of annual sales targets for the store and ensure it is cascaded down to the store’s team on a monthly &amp; weekly basis.<br> ₋ Assist in managing all store activities in Tawfeer while ensuring the achievement of the set Sales Targets.<br> ₋ Assist in monitoring cash management and payment systems in accordance with Tawfeer’s policies &amp; procedures.<br> ₋ Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set Brand Guidelines and Policies &amp; Procedures.<br> ₋ Assist in managing the store’s inventory, inventory space maintenance, facilities management, renovation needs, merchandise, staff supervision, customer service &amp; sales, store layout and floor sales in an organized manner to enhance safety and efficiency.<br> ₋ Assist in coordinating activities of stock distribution facilitate transportation and receiving of stock in accordance with Tawfeer’s established procedures.<br> ₋ Assist in providing on the job training to junior staff in customer service &amp; technical product knowledge to ensure the delivery of accurate information to clients.<br> ₋ Manage the resolution of customer complaints in a professional and timely manner.<br> ₋ Ensure that the store is visually merchandised with a proper workflow in order to increase Sales and enhance the Operational efficiency.<br> ₋ Perform other duties related to the job as assigned by the Direct Manager.<br> ₋ Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer ₋ Oversee special and appropriate Training Programs for the store employees to ensure smooth workflow ₋ Assist in preparing and submitting periodic reports to direct management pertaining to store activities and any issues that may occur.<br> ₋ Bachelor Degree in Business Administration or related field.<br> ₋ Minimum of 5-7 years of experience in the same or related field ₋ Managing People.<br> ₋ Decision Making Skills ₋ Communication Skills.<br> ₋ Problem Solving Skills.<br> ₋ Organizing and Planning Skills.<br> ₋ Achievement Oriented.<br> ₋ Proficiency in English and Arabic languages</span> </div>

JOB TITLE: <br>Electromechanical Technician Supervisor <br>Job Summary: <br>The Electromechanical Technician Supervisor is responsible for overseeing the daily operations of the electromechanical maintenance and repair team, ensuring that electromechanical systems and equipment are installed, maintained, and repaired according to safety and performance standards. This role involves supervising a team of electromechanical technicians, coordinating work schedules, providing technical support, and ensuring compliance with safety, quality, and regulatory requirements. The Supervisor will also be involved in troubleshooting, managing preventive maintenance programs, and optimizing the performance of electromechanical systems. <br>Key Responsibilities: <br>1. Team Supervision and Leadership: <br>o Supervise and coordinate the activities of a team of electromechanical technicians, ensuring that work is completed efficiently and according to established standards. <br>o Assign tasks to team members based on skill sets, project requirements, and deadlines, ensuring a balanced workload. <br>o Provide on-the-job training, guidance, and mentorship to junior and mid-level technicians to improve their technical skills and performance. <br>o Conduct team meetings to review daily or weekly goals, safety protocols, and any challenges or issues that need to be addressed. <br>o Foster a collaborative, productive, and safety-conscious team environment, ensuring high levels of performance and morale. <br>2. Maintenance and Troubleshooting: <br>o Oversee the preventive maintenance, troubleshooting, and repair of electromechanical systems, including motors, actuators, electrical circuits, controllers, and sensors. <br>o Ensure that repairs are completed efficiently, minimizing system downtime and optimizing the lifespan of electromechanical equipment. <br>o Assist in diagnosing and resolving complex electromechanical issues, using advanced diagnostic tools (e.g., oscilloscopes, multimeters, and PLC software). <br>o Ensure that the team follows best practices and proper techniques in troubleshooting and repairs, improving overall system reliability and performance. <br>3. Preventive Maintenance Program: <br>o Manage and ensure the execution of a preventive maintenance program to reduce unplanned downtime and extend the life of electromechanical equipment. <br>o Schedule regular inspections, cleaning, calibration, and other maintenance tasks based on equipment usage and manufacturer recommendations. <br>o Monitor system performance and identify potential issues before they lead to system failures, ensuring timely intervention. <br>o Maintain a log of completed maintenance tasks and track any recurring issues to identify areas for improvement. <br>4. Safety and Compliance: <br>o Ensure compliance with safety standards and protocols in all aspects of electromechanical work, including the safe handling of electrical systems and mechanical components. <br>o Conduct safety audits, ensure the correct use of personal protective equipment (PPE), and oversee adherence to lock-out/tag-out procedures during maintenance tasks. <br>o Review and enforce safety procedures for working with electromechanical equipment, ensuring that all technicians follow proper safety protocols. <br>o Ensure that all work complies with industry standards, company policies, and regulatory requirements (e.g., OSHA, IEC, NEC). <br>5. Work Coordination and Scheduling: <br>o Coordinate daily work schedules, ensuring that all tasks are completed on time and according to priority. <br>o Assign tasks based on skill levels, team availability, and project requirements, ensuring that resources are allocated effectively. <br>o Review and monitor the progress of ongoing work, making adjustments to schedules and priorities as necessary. <br>o Ensure that work orders, repair logs, and maintenance schedules are accurately tracked and up-to-date. <br>6. Documentation and Reporting: <br>o Ensure that all maintenance and repair activities are properly documented, including work orders, inspection reports, and test results. <br>o Prepare and maintain accurate records of equipment performance, maintenance activities, repairs, and parts usage. <br>o Generate reports on system performance, maintenance activities, and any technical issues encountered, providing updates to senior management or engineering teams. <br>o Track and manage spare parts inventory to ensure that the team has the necessary materials to complete repairs and maintenance tasks. <br>7. Process Improvement and Efficiency: <br>o Identify opportunities for improving maintenance processes, enhancing system performance, and reducing equipment failure rates. <br>o Work with the engineering and management teams to implement process improvements, update procedures, and optimize the use of resources. <br>o Promote the adoption of new tools, technologies, and best practices that can improve team efficiency and the quality of work. <br>8. Collaboration with Other Departments: <br>o Collaborate with other departments such as engineering, production

The Housekeeping Supervisor is responsible for supervising and coordinating the daily operations of the housekeeping team to ensure that guest rooms, public areas, and back-of-house areas consistently meet the high cleanliness, presentation, hygiene, and service standards expected of a 5-star hotel. <br> <br>The position requires strong leadership, attention to detail, excellent organizational skills, and a commitment to delivering exceptional guest experiences. <br> <br>Key Responsibilities <br>Supervise and coordinate the daily activities of Room Attendants, Housemen/Housepersons, and other housekeeping team members. <br>Inspect guest rooms, corridors, public areas, and back-of-house areas to ensure they meet the hotel's 5-star standards. <br>Ensure guest rooms are cleaned, maintained, and released according to established quality standards and required timeframes. <br>Allocate daily assignments and ensure adequate staffing according to occupancy and operational requirements. <br>Monitor room status and coordinate closely with the Front Office regarding arrivals, departures, VIP guests, early check-ins, and room changes. <br>Conduct regular inspections and immediately address cleanliness, maintenance, or presentation issues. <br>Follow up on guest requests, complaints, and special arrangements and ensure timely resolution. <br>Ensure proper handling, storage, and control of housekeeping supplies, chemicals, linen, amenities, and equipment. <br>Maintain proper procedures for lost and found items. <br>Train, coach, and motivate housekeeping staff while monitoring individual performance and adherence to hotel procedures. <br>Ensure compliance with hotel policies, health and safety regulations, hygiene standards, and proper chemical handling procedures. <br>Report maintenance defects and follow up with the Engineering Department until issues are resolved. <br>Assist with inventory control and participate in regular stock and linen counts. <br>Ensure VIP rooms, special occasions, and guest requests are prepared according to required standards. <br>Monitor productivity and ensure efficient use of manpower and resources. <br>Prepare and complete housekeeping reports, checklists, and daily records as required. <br>Assist the Executive Housekeeper with administrative and operational duties. <br>Maintain professional communication with all hotel departments. <br>Ensure guest privacy, confidentiality, and security procedures are strictly followed. <br>Guest Service Responsibilities <br>Maintain a professional, courteous, and welcoming attitude toward all guests. <br>Respond promptly and professionally to guest requests and concerns. <br>Anticipate guest needs and ensure personalized service whenever possible. <br>Handle complaints professionally and escalate serious issues to management when necessary. <br>Ensure that all interactions reflect the standards and image of a luxury 5-star hotel. <br>Requirements <br>Previous experience in a housekeeping supervisory role, preferably in a 4- or 5-star hotel. <br>Strong knowledge of hotel housekeeping operations and room-cleaning standards. <br>Excellent attention to detail and organizational skills. <br>Good leadership and team-management abilities. <br>Strong communication and interpersonal skills. <br>Ability to work under pressure in a fast-paced hotel environment. <br>Flexibility to work shifts, weekends, and public holidays. <br>Good knowledge of English; Arabic and/or French is an advantage. <br>Familiarity with hotel housekeeping systems and basic computer skills is preferred. <br>Knowledge of health, safety, hygiene, and chemical-handling procedures. <br>A professional appearance and strong customer-service orientation. <br>Key Competencies <br>Leadership and team supervision <br>Attention to detail <br>Organization and time management <br>Guest service excellence <br>Problem-solving <br>Communication skills <br>Quality control <br>Teamwork <br>Confidentiality and discretion <br>Ability to work under pressure

<p>The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards. The job of Spa Receptionist is executed satisfactorily when: Hygiene standards are strictly monitored and followed. Quality audit results are 85% and above. When all the Spa guests are 100% satisfied with the Spa services. Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests. Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form. Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner. For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team. Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt. At the end of the shift balances the cash register. Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle. Liaises with therapists in case of bookings and / or cancellations from members / guests. Upon visitor s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return. Daily, Weekly and Monthly reports to be completed with details. Makes handover report written and verbal if possible for the receptionist on the next shift. Before each shift reads handover report.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Business Administration/Personal Assistant/Secretary Certificate an advantage. Sales and/or customer service training an advantage. Knowledge of Natural Therapies. (Preferable) Experience : One (1) year reception experience in an international SPA. Language : Local language excellent oral and written skills (as applicable) English good oral and written skills Competencies: Client facing experience within reception or front of house Business writing. Stock and retail management. High levels of customer service. Telephone system operations. Computer literate with experience of in house booking/database systems. Experience within 7-day operation. To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Self-confident Persuasive Ethical Quality oriented Well-presented</p>

???? We’re Growing – Join Liban Lait! <br> <br>As Liban Lait continues to grow and expand, we are strengthening our team and looking for an experienced Senior Purchasing Officer to join us. <br> <br>If you have strong experience in international purchasing, sourcing, supplier management, negotiation, and import operations, and you are ready to take the next step in your career, we would love to hear from you. <br> <br>???? Position: Senior Purchasing Officer <br>???? Location: Lebanon <br>???? Company: Liban Lait S.A.L. <br> <br>What we’re looking for <br>Proven experience in international purchasing and procurement <br>Strong experience managing international suppliers and sourcing <br>Knowledge of import processes, shipping, and related documentation <br>Strong negotiation and supplier management skills <br>Ability to analyze quotations, costs, payment terms, and purchasing conditions <br>Strong coordination with suppliers, Logistics, Finance, Supply Chain, and internal departments <br>Excellent organization, follow-up, and attention to detail <br>Strong communication and teamwork skills <br>Experience in FMCG or manufacturing is an advantage <br> <br>At Liban Lait, we believe our growth is driven by our people. We provide an environment where employees can develop their skills, take on new challenges, and grow with the company. <br> <br>???? Interested in joining us? Send us your CV to hr@libanlait.com and become part of our growing team. <br> <br>Liban Lait – Growing together

<p><strong>Basic Functions:</strong> Works under the supervision of the Assistant Director of Financial Aid. Responsible for obtaining, processing, validating and storing student financial aid information accurately and according to the rules and regulations set forth by AUB policies and procedures. This position coordinates, prepares, compiles, validates, and maintains data for the various financial aid programs. May design, coordinate and conduct financial aid workshops, information sessions and random home visits to small groups whenever needed. Works with a diverse student/parent population delivering quality customer service to all.</p><p><strong>1. Duties Performed:</strong> Evaluates financial aid application records for appropriate information and supporting documents. Performs verification of information, obtains/reviews confidential information relating to student enrollment, grades, high school test scores, income tax information and other eligibility factors associated with awarding financial aid to students. Investigates financial aid applications using social media. Reviews and ensures that all incoming documents (via fax, mail, email or in person) received for verification are complete and accurate. Requests additional information for incomplete applications. Verifies and validates all documentation that is submitted on the scanning and document keeping system Laserfiche. Conducts financial aid data entry on the Banner system and ensures that all documents are logged into the students accounts daily, prior to forwarding documentation to scanning. May design, coordinate and participate in conducting financial aid workshops, information sessions and random home visits to small groups as requested. Runs queries, assists with research, creates and maintains statistical/narrative reports &amp; spreadsheets. Keeps abreast of all rules, regulations and guidelines governing various types of financial aid. Performs other similar or related duties in the office as needs arise.</p><p><strong>2. Work Contacts:</strong> Regular contacts with immediate Manager.</p><p><strong>3. Independence of Operation:</strong> Reports to the Assistant Director of Financial Aid.</p><p><strong>4. Supervisory Responsibility:</strong> None.</p><p><strong>5. Physical Effort:</strong> Minimal.</p><p><strong>6. Work Conditions:</strong> Clean and pleasant.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Minimum Requirements:</strong> Bachelor's degree preferably in business or a related field from an accredited university. Three years of relatable professional experience preferably in financial aid and/or in a higher education setting; with an understanding of higher education settings. Proficient in Microsoft Office applications and database operations. Ability to deliver quality customer service to a diverse student population. Ability to communicate effectively both orally and in writing to a culturally and ethnically diverse population. Ability to communicate effectively one-on-one and in large group settings. Ability to prioritize work and multi-task while maintaining a high level of attention to detail. Ability to handle sensitive information with discretion and confidentiality.</p>

<p><h4>Company description</h4> <p>Le Vendôme Beirut is embarking on an exceptional new chapter. As we prepare for the reopening of one of Beirut's most iconic luxury hotels, we are seeking visionary leaders to shape its future.</p> <p>Defined by timeless elegance, impeccable service, and a legacy of refined hospitality, Le Vendôme Beirut is committed to delivering exceptional guest experiences while honoring its distinguished heritage.</p> <p>This is a rare opportunity to join the executive leadership team responsible for redefining luxury, inspiring excellence, and setting a new benchmark for hospitality in the region.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li> <li>Learning programs through our Academies designed to sharpen your skills</li> <li>Ability to make a difference through our corporate social responsibility activities</li> <li>Career development opportunities with national and international promotion opportunities</li> </ul> <h4>Why work for Accor?</h4> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <ul> <li>Supervise the daily activities of the engineering team and ensure efficient completion of maintenance tasks</li> <li>Monitor the operation, maintenance, and repair of hotel equipment, systems, and facilities</li> <li>Respond promptly to maintenance requests and ensure minimal disruption to hotel operations</li> <li>Conduct regular inspections to identify and resolve maintenance issues proactively</li> <li>Support preventive maintenance programs to maximize equipment reliability and performance</li> <li>Ensure compliance with health, safety, and engineering standards and regulations</li> <li>Maintain accurate maintenance records and coordinate with contractors and suppliers when required</li> <li>Coach and develop team members while promoting a culture of safety, teamwork, and service excellence</li> </ul> <h4>Qualifications</h4> <ul> <li>Diploma or degree in mechanical, electrical, civil engineering, or a related technical field</li> <li>Minimum 3–5 years of engineering or maintenance experience, including supervisory experience in a hotel or hospitality environment</li> <li>Strong knowledge of building systems, including HVAC, electrical, plumbing, and mechanical equipment</li> <li>Excellent troubleshooting, organizational, and leadership skills</li> <li>Ability to work effectively in a fast-paced, multicultural environment</li> <li>Previous experience with an international hotel brand is an advantage</li> </ul> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion:</p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p>Prestigious Event Design &amp; Floristry company in Jdeideh is hiring an Indoor Sales Representative. Understand clients’ requirements. Present event decoration concepts and packages. Follow up on inquiries and convert leads into confirmed bookings. Coordinate with the design and operations teams to ensure successful event execution. Experience in Sales, Customer Service, Events, or Hospitality. Presentable with Strong communication and sales skills. Schedule: Monday Friday (10:00 AM 7:00 PM) + Saturday (Half-Day)</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in Sales, Customer Service, Events, or Hospitality. Events industry experience is preferred. Presentable with Strong communication and sales skills.</p>

We are looking for a female Accountant to support daily accounting operations, maintain accurate financial records, and manage accounts payable and accounts receivable, while assisting with monthly and yearly closing activities in accordance with company policies and procedures. <br> <br>Key Responsibilities: <br> <br>1. Accounting Transactions and General Ledger <br>Record and process accounting transactions accurately and in a timely manner <br>Prepare and post journal entries to the financial accounting system <br>Assist in maintaining and monitoring General Ledger accounts <br>Support monthly, quarterly, and yearly closing activities <br>Ensure proper allocation and classification of expenses and revenues <br> <br>2. Accounts Payable and Receivable <br>Monitor accounts payable and accounts receivable activities <br>Follow up on outstanding receivables and support collection activities <br>Prepare payment schedules and ensure timely processing of supplier payments <br>Maintain complete and accurate records of financial transactions and supporting documents <br> <br>3. Reconciliation and Financial Reporting <br>Perform bank reconciliations and reconcile General Ledger accounts <br>Assist in preparing monthly financial statements <br>Support preparation of financial analysis reports and schedules <br>Ensure accuracy and completeness of accounting books, registers, and records <br> <br>4. Audit and Compliance <br>Coordinate with external auditors and provide required documentation <br>Maintain confidentiality and integrity of financial information <br> <br>Qualifications: <br>Bachelor’s degree in accounting, Finance, or Business Administration with an emphasis in accounting <br>Minimum 2 years of relevant experience in accounting or finance roles <br> <br>Working Hours: <br>Monday to Friday 8 am to 5 pm <br>Saturday 8 am to 2 pm

*WE’RE HIRING | SENIOR ACCOUNTANT* <br> <br>We are looking for an experienced *Senior Accountant* to join our team in *Saida*. <br> <br>*Key Responsibilities:* <br> <br>* Manage and oversee daily accounting operations <br>* Prepare and review financial statements and accounting reports <br>* Handle accounts payable, accounts receivable and general ledger <br>* Perform bank, supplier and account reconciliations <br>* Manage monthly closing and ensure accurate financial reporting <br>* Monitor expenses, cash flow and financial transactions <br>* Support budgeting, forecasting and financial analysis <br>* Ensure compliance with accounting standards, tax regulations and company policies <br>* Coordinate with auditors, banks, suppliers and internal departments <br>* Provide accurate financial reports and insights to management <br> <br>*Requirements:* <br> <br>* Bachelor’s degree in Accounting, Finance or a related field <br>* *5+ years of relevant accounting experience* <br>* Previous experience in *retail or manufacturing* is highly preferred <br>* Strong knowledge of accounting principles and financial reporting <br>* Strong Excel and accounting software skills <br>* Excellent analytical and problem-solving abilities <br>* Highly organized, detail-oriented and accurate <br>* Strong communication and follow-up skills <br>* Ability to work independently and manage multiple priorities <br>* *Preferably living in Saida or nearby* <br> <br>*Working Hours:* <br> <br>* Monday to Friday: *8:00 AM – 5:00 PM* <br>* Saturday: *8:00 AM – 2:00 PM* <br>* Working days: *Monday to Saturday* <br> <br>*To apply:* Please send your CV to melie.khazen@gmail.com

Accountant <br> <br>Location: Jbeil | Full-Time <br> <br>We are looking for a detail-oriented Accountant to manage daily accounting operations, payroll administration, financial records, and administrative support. This role is ideal for someone who is organized, analytical, and comfortable handling both accounting and operational administrative responsibilities. <br> <br>Key Responsibilities <br> <br>Record invoices, journal entries, receipts, payments, and sales transactions in the accounting system. <br>Prepare and reconcile supplier statements, trial balances, bank records, and financial reports. <br>Process monthly payroll, salaries, payslips, and employee compensation records. <br>Prepare and follow up on CNSS, NSSF, employee insurance, and government-related documentation. <br>Maintain accounting files, employee records, legal documents, and ensure timely renewals. <br>Monitor expense reports, petty cash, attendance, leave records, and supporting administrative documentation. <br>Assist with inventory of office supplies, document management, scanning, filing, and general administrative tasks. <br>Support management with financial reporting, reconciliations, and day-to-day operational coordination. <br> <br>Requirements <br> <br>Bachelor's degree in Accounting, BT/TS/LT in Accounting. <br>Minimum 3 years of accounting experience. <br>Strong knowledge of accounting principles, payroll processing, and financial reconciliations. <br>Proficiency in Microsoft Excel and accounting software. <br>Experience with payroll, CNSS, and government administrative procedures is an advantage. <br>Administrative experience is a plus. <br>Excellent organizational skills with strong attention to detail. <br>Ability to manage confidential information and prioritize multiple tasks. <br>Arabic fluency required; working English is a plus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> The incumbent in this position is responsible to function as primary support to Chief Engineer including activities in department budgets, capital expenditures, room’s preventative maintenance and energy conservation.&nbsp;<br><br>The job of <strong>Mechanical Supervisor </strong>is executed satisfactorily when:<br><ul><li>Oversee the day to day operations of the engineering and related departments.</li><li>Primary contact to communicate and coordinate work from other departments. &nbsp;</li><li>Assist Technical Director with developing and managing all engineering staff members.</li><li>Assist Technical Director to develop the unit’s business plan.</li><li>Ensure regulatory compliance to facility regulations and safety standards.</li><li>Interact with engineering staff, vendors, Corporate/Regional Engineering and various department staff members.</li><li>Guest Rooms - plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment including lamps, air conditioners, cosmetic items, replacing electrical switches and outlets and programming TV's.</li><li>Public Areas - plunging toilets, unclogging drains, repairing and/or adjusting all types of hardware, plumbing, electrical, HVAC equipment and cosmetic items.</li><li>Fire Alarm/Life Safety System - to monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems.&nbsp; To have a working knowledge of fire sprinkler and emergency power systems.</li><li>Energy Conservation - to observe energy and utilities usage in the hotel and on the grounds.&nbsp; To look for ways to conserve energy and report any ideas to the Engineering Management.</li><li>Tools - to clean, lubricate, protect and otherwise maintain all tools and equipment in the hotel.&nbsp; To see that all tools used are returned to the shop and secured in proper storage area.&nbsp; To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.</li><li>Emergencies - to be available for any emergencies and act in an engineering capacity to protect our guest and employees, and preserve the building and its systems during the emergency.&nbsp; To act as quickly and responsibly as possible to return the building to its normal operating status.&nbsp; To inform Engineering Management of any such emergencies.</li><li>Accident Prevention and Safety - to be aware of all existing departmental Job Safety Analysis and to strive to work in an accident-free manner and to create a safe work environment for others.&nbsp; To continuously look for conditions which may endanger employees or guests of the hotel and to take immediate action to correct any hazardous conditions found.</li><li>Records - to read, log, track and interpret readings from meters, gauges and other measuring units.&nbsp; To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.</li><li>Departmental Duties - to clean all engineering areas as directed by Engineering Management.&nbsp; To work in a neat and efficient manner, keeping work areas clean and well organized.&nbsp; To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel.&nbsp; This assignment shall be at the discretion of Engineering Management or the hotel General Manager.</li><li>General - Complete all work assigned in a safe and professional manner.&nbsp; Maintain communications with supervisors to ensure that all needed materials, tools and supplies are available or on order.&nbsp; Follow up on any items that may be on back order.&nbsp; Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested.</li><li>The Kempinski Hotel functions 7 days a week, 24 hours a day.&nbsp; All staff must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shifts as business demands.&nbsp; In addition, it is understood that business determines the amount of hours that are worked, and that some weeks may be scheduled at less than 48 hours, and other weeks at more than 48 hours.</li><li>Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.</li><li>To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health &amp; Safety.</li><li>To understand and strictly adhere to the Hotel’s Employee rules &amp; regulations.</li><li>To report for duty punctually wearing the correct uniform and name tag at all times.</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

About the Employer <br>The Employer is a leading ERP implementation partner in Lebanon, delivering tailored business solutions to clients across various industries. Their mission is to help organizations streamline operations, improve efficiency, and achieve sustainable growth through world-class ERP systems. <br> <br>Job Summary <br>We are seeking an ERP Functional Consultant with proven experience in ERP implementation to join our Client’s dynamic team. The ideal candidate will act as the bridge between the Employer’s clients’ business needs and the Employer’s technical team, ensuring the successful delivery of customized ERP solutions. <br> <br>Key responsibilities <br>• Requirement Gathering: Meet with clients to understand their business processes, needs, and pain points. <br>• Business Process Analysis: Map client requirements to the ERP’s functionalities and identify gaps. <br>• Solution Design: Configure the ERP modules to align with client business workflows. <br>• Implementation: Lead module setup, testing, and deployment across multiple departments. <br>• Training & Support: Provide end-user training and prepare documentation/user manuals. <br>• Project Coordination: Work closely with technical developers to ensure timely and accurate customization. <br>• Testing & Validation: Conduct functional testing, UAT, and system validation before go-live. <br>• Client Relationship Management: Serve as the primary functional contact throughout the project lifecycle. <br>• Post-Go-Live Support: Provide ongoing assistance and process optimization guidance. <br>Required skills & qualifications <br>• Bachelor’s degree in Business Administration, Accounting, Finance, Industrial Engineering, Information Systems, or related field. <br>• Minimum 2–3 years of experience in ERP implementation (Odoo experience is highly preferred). <br>• Strong understanding of business processes in one or more of the following areas: Accounting, Inventory, Sales, Purchasing, Manufacturing, HR, or CRM. <br>• Excellent analytical, problem-solving, and process-mapping skills. <br>• Proficiency in both English and Arabic; French is a plus. <br>• Strong communication and presentation abilities. <br>• Ability to work independently and as part of a team under tight deadlines. <br>Preferred Skills <br>• Hands-on experience with Odoo Community or Enterprise editions. <br>• Knowledge of database concepts and basic understanding of Python (for functional-technical discussions). <br>• PMP, Agile, or other project management methodology exposure. <br>• Prior work experience with an Odoo partner or ERP consulting firm in Lebanon or the region

<div><strong><u><font size="3">JOB PURPOSE</font></u></strong></div><div><font size="3"><br></font></div><div><font size="3">The Imports/Export agent is responsible on the daily import or export activities at AMM GATEWAY operations, reporting to different shifts, AMM GATEWAY agent will be holding tasks related to inbound flights recovery/clearance or outbound flights export. The agent is also responsible in helping to achieve Gateway KPI’s through effectively working together as a team with the rest of the Gateway staffs and while holding different tasks depending on shifts roster. </font></div><div><u><br></u></div><div><div><font size="3"><strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong></font></div><div><ul><li><font size="3">Provide a high level of customer service while processing inbound or outbound tasks, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</font></li><li><font size="3">Follow Gateway inbound clearance procedures as outlined in the GATEWAY manual to comply with the GSOP procedures and safe working practices.</font></li><li><font size="3">Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</font></li><li><font size="3">Daily updates on clearance status of all shipments held in AMM GATEWAY for clearance using different DHL applications.</font></li><li><font size="3">Daily check points to be created for network visibility using appropriate exception codes for different activities at AMM GATEWAY.</font></li><li><font size="3">Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on transit time, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</font></li><li><font size="3">Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</font></li><li><font size="3">Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</font></li></ul><div><strong><u><font size="3"><br></font></u></strong></div><div><strong><u><font size="3">NATURE AND SCOPE</font></u></strong></div></div></div><div><font size="3"><br></font></div><div><div><font size="3"><strong>Context</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands DHL’s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times. </font></div><div><font size="3"><br></font></div><div><font size="3">The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer. </font></div><div><font size="3"><br></font></div><div><font size="3"><strong>Reporting Relationships</strong></font></div><div><font size="3"><br></font></div><div><font size="3">Reports directly to the Gateway supervisor.</font></div><div><font size="3"><br></font></div><div><font size="3"><strong>Contact</strong></font></div><div><font size="3"><br></font></div><div><font size="3">External</font></div><div><ul><li><font size="3">Customers</font></li><li><font size="3">DHL Network</font></li></ul></div><div><font size="3">Internal </font></div><div><ul><li><font size="3">Ground Operation</font></li><li><font size="3">Customer Care </font></li><li><font size="3">CS Manager & Supervisors</font></li><li><font size="3">Air operations </font></li><li><font size="3">Sales</font></li><li><font size="3">Accounts</font></li><li><font size="3">Customer Accounting</font></li><li><font size="3">Service center T/L</font></li></ul></div><div><font size="3"><strong>Problem Solving</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all time. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure.</font></div><div><font size="3"><br></font></div><div><font size="3"><strong>Decision Making</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor.</font></div><div><font size="3"><br></font></div><div><font size="3"><strong>Planning and Organization</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The job holder must be highly organized in while holding tasks at AMM GATEWAY, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.</font></div><div><font size="3"><br></font></div><div><div><font size="3"><strong>Job Challenge</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers, adopt DHL “Right from first time” principle.</font></div><div><font size="3">The jobholder must constantly strive to keep self-updated on all DHL processes, systems, products, technology and set and strive to achieve higher standards, ready to work on different shifts and Gateway operations task.</font></div><div><br></div><div><br></div><div><font size="3"><strong>KNOWLEDGE, SKILLS AND EXPERIENCE</strong></font></div><div><ul><li><font size="3">Sound educational back ground with knowledge of the Service Industry, an added advantage.</font></li><li><font size="3">Sound knowledge of custom clearance procedures. </font></li><li><font size="3">Working knowledge of Microsoft Word, Excel and Power Point.</font></li><li><font size="3">Good oral and written communication skills – English & Arabic. </font></li><li><font size="3">Self motivated individual capable of taking ownership and working independently.</font></li><li><font size="3">Tolerance for stress in a fast paced working environment.</font></li><li><font size="3">Excellent planning and organising skills.</font></li><li><font size="3">Passion for delighting customers.</font></li><li><font size="3">Good team player.</font></li><li><font size="3">Adheres to policies and procedures.</font></li><li><font size="3">Possesses good relationship building and interpersonal skills.</font></li></ul></div></div></div>