وظائف مسؤول تأمين في لبنان

Position Summary: <br> <br>Responsible for delivering high customer service quality to OMT customers and agents, analysing their needs and keeping them abreast of OMT services. Accountable for ensuring high customer satisfaction by providing prompt, efficient and courteous service to OMT customers & agents through solving their cases, answering their queries, participating in surveys and reporting problems to concerned departments. <br> <br> <br> <br>Primary Duties and Responsibilities: <br> <br>Agent & Customer Relationship Management: <br> <br>Handles incoming calls from customers with high professionalism by resolving their problems, answering their questions or providing them with information following Contact Center procedures <br>Analyses and evaluates agents/ customers’ requests; gathers needed data and case details and reports or escalates case to the concerned department by email when needed <br>Follows up on agents/ customers’ cases and provides them back with updates on their case when needed <br>Maintains accurate records and profiles for all agents/ customers and their cases whether seeking for information or submitting a complaint; updates system continuously along with case status <br>Updates and maintains database and ensures data integrity and accuracy <br>Engages and handles Customers’ inquiries via live messaging <br>Supports in incoming cases management <br> <br> <br>Knowledge, Skills, and Abilities <br> <br>Qualifications: <br> <br>University Degree in Business Administration, Marketing, Public Relations or equivalent (can be in progress) <br> <br> <br>Technical Skills: <br> <br>Proficiency in English and Arabic; French is a plus <br>Proficiency in Microsoft Office <br>Experience in customer service or any related field <br> <br> <br>Relevant Experience: <br> <br>1 - 3 years <br> <br>Working hours: <br>flexibility in working hours is needed <br> <br>Key Behavioral Competencies <br> <br>Excellent customer service skills <br>Excellent interpersonal skills <br>Ability to work on own initiatives <br>High level of ethics and compliance <br>Ability to communicate properly and professionally <br>Ability to build and maintain positive relationships <br>Excellent organizational skills and attention to detail

The Field Sales Supervisor - OTC Pharmacy Line is responsible for driving sales performance, supervising and coaching a team of medical representatives, and ensuring effective coverage and execution across assigned territories. The role focuses on achieving sales targets, strengthening relationships with pharmacies, and ensuring optimal product visibility and availability in the market. <br> <br>Location: Lebanon (Covering Half Territory) <br>Department: Sales – OTC Pharmacy Line <br> <br>Key Responsibilities <br> <br>1. Sales Performance & Target Achievement <br> <br>Achieve and exceed assigned sales targets within the designated territory. <br>Monitor team performance and ensure alignment with company objectives. <br>Analyze sales data and market trends to identify opportunities and gaps. <br>Implement action plans to maximize territory performance. <br> <br>2. Team Management & Coaching <br> <br>Supervise, motivate, and guide a team of Medical Representatives. <br>Conduct regular field visits and joint calls to assess performance and provide coaching. <br>Set clear KPIs and monitor individual performance. <br>Identify training needs and support team development. <br> <br>3. Territory Management <br> <br>Ensure optimal coverage of pharmacies within the assigned region. <br>Maintain strong relationships with key pharmacies and stakeholders. <br>Monitor competitor activities and market dynamics. <br>Ensure proper segmentation and targeting of accounts. <br> <br>4. Execution Excellence <br> <br>Ensure proper implementation of marketing campaigns and promotional activities. <br>Monitor product availability, visibility, and merchandising standards. <br>Ensure compliance with company policies and procedures. <br> <br>5. Reporting & Administration <br> <br>Prepare and submit regular sales reports and forecasts. <br>Track field activities using CRM tools. <br>Provide feedback to management on market insights and team performance. <br> <br> <br>Qualifications & Experience <br> <br>- Bachelor’s degree in Pharmacy, Business Administration, or related field. <br>- Minimum 3–5 years of experience in pharmaceutical sales (OTC experience is a plus). <br>- Previous supervisory or team leadership experience is highly preferred. <br>- Strong knowledge of the Lebanese pharmacy market

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Toters Commercial team is looking for a diligent, eloquent, and organized individual to be part of the content team and pipeline, based in Beirut, and to support Toters growth across markets.</p> <p>We are looking for an organized individual who can manage multiple stakeholders while maintaining processes, quality control, and making sure Toters app content is uploaded in an appealing and timely manner. The selected candidate will help Toters expand its selection by offering customers a wider variety of stores and restaurants in Lebanon. </p> <p> <b><br> </b></p> <p><b>RESPONSIBILITIES</b></p> <p> <br> </p> <ul> <li>Build, train, and develop a team of content writers and app maintenance specialists in Beirut and remotely</li> <li>Manage content pipeline across three markets (more in the future) while aligning with Category Management teams to meet launch deadlines</li> <li>Respond to merchant queries and requests about their app-content and delegate menu updates to team as necessary</li> <li>Maintain quality control by reviewing descriptions, categorization, content, and team s work, including creating stores</li> <li>Evaluate and improve existing tools and processes in content</li> <li>Manage store photography pipeline, prioritization, monetization, and schedules with freelance photographer</li> <li>Create and translate content for multiple apps (customer, merchant, shopper), blog, and other channels, as needed</li> </ul> <p> <br> </p> <p><b>SKILLS/REQUIREMENTS/QUALIFICATIONS</b></p> <p> <br> </p> <ul> <li>B.S. in Business Management, Communication, or similar fields</li> <li>Proficiency in Excel is a must (VLOOKUP, Pivot Tables, etc.)</li> <li>Responsible and dynamic individual who can implement processes, manage multiple people and moving parts, and work under hard deadlines</li> <li>Excellent verbal and written English and Arabic skills. French is a plus</li> <li>Independent and flexible. Willing to work/be connected during evenings and weekends as necessary</li> <li>Service-oriented and able to work with multiple stakeholders professionally</li> <li>Tech savvy. Able to learn and use web tools<br> </li> </ul></div></section>

The Merchandiser is responsible for ensuring that products are presented in an appealing way, maximizing sales potential in retail environments. This role involves planning and executing product displays, maintaining inventory levels, and working closely with sales teams to enhance the customer shopping experience. <br>Key Responsibilities: <br>o Create and maintain visually appealing product displays in stores to attract customers and increase sales. <br>o Implement planograms and merchandising guidelines provided by the company. <br>o Ensure that all products are well-organized, clean, and properly labeled with pricing and promotional information. <br>o Monitor stock levels and ensure that products are adequately stocked on shelves. <br>o Work with the supply chain or warehouse teams to manage product replenishment and prevent stockouts or overstock situations. <br>o Conduct regular inventory checks to identify slow-moving or out-of-stock items and take corrective actions. <br>o Adjust merchandising strategies based on sales performance and customer feedback. <br>o Prepare reports on merchandising activities and inventory levels. <br>o Communicate effectively with store staff to ensure merchandising plans are understood and implemented correctly. <br>o Conduct store visits and market research to gather insights on merchandising practices and customer behavior. <br>o Provide feedback to management on potential improvements to product assortment and merchandising strategies. <br>o Ensure that product displays contribute to a positive shopping experience for customers. <br>o Respond to customer inquiries about product location, features, or promotions. <br>o Work to create a shopping environment that reflects the brand’s identity and meets customer expectations. <br>o Ensure that all merchandising activities comply with company policies and brand standards. <br>o Maintain a clean and organized work area, including stockrooms and display areas. <br>o Adhere to safety regulations and store policies during merchandising activities. <br> <br>Needed Skills; <br>• Strong attention to detail and creativity in product display. <br>• Excellent organizational and time-management skills. <br>• Proficiency in using merchandising software, inventory management systems, and Microsoft Office Suite. <br>• Experience in retail, merchandising, or a related field. (not a must) <br>• High school diploma or equivalent

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p ><span>As an A/C Supervisor you are responsible to carry out regular maintenance checks and inspect and test systems before usage</span></p> <p ><span>&nbsp;</span></p> <p ><b><span>General Duties and Responsibilities:</span></b></p> <p ><b><span>&nbsp;</span></b></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Monitor the different types of temperatures e.g. indoor temperature, outdoor temperature, chiller temperatures, fan coils, air handling unit, air supply temperature, etc.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Prepare preventive maintenance schedule</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Maintain the cleanliness of all-condensing unit, chillers, fan coil units and air handlers</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Maintain the performance of chilled water pumps</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensure that all coolers and freezers are working properly to maintain the desired storage temperatures</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Distribute the work to Subordinates accordingly to their capabilities and in order to achieve the best results</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensure that the work done by Subordinates is according to specified standards</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Ensure that all related and needed tools are in safe place and in working condition.</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Follow the preventive maintenance chart strictly and maintain records for future reference</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Create on the job training among engineering employees and create opportunities for them to upgrade their skills and knowledge at all times</span></p> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Be aware of the emergency procedure in the hotel and know what to do in case of fire</span></p> <ul> <li><span>Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment</span></li> </ul> <p ><span><span>·<span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span>Comply with the hotel environmental, health and safety policies and procedures</span></p> <p ><span>&nbsp;</span></p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 2+ years </div> </div>

<p>The Key Account Supervisor is responsible for managing and developing relationships with key customers, ensuring sales targets are achieved, maintaining strong customer partnerships, and maximizing business opportunities. The role involves supervising key account activities, monitoring sales performance, and coordinating with internal departments to ensure excellent customer service and execution.</p><p>Key Responsibilities</p><ul><li>Manage and maintain strong relationships with assigned key accounts</li><li>Achieve assigned sales, distribution, and profitability targets</li><li>Develop and implement account plans to grow sales and strengthen business relationships</li><li>Regularly visit key customers to understand their needs and identify new business opportunities</li><li>Monitor customer sales, stock levels, orders, and product availability</li><li>Negotiate and follow up on promotions, displays, listings, and commercial agreements within approved company guidelines</li><li>Ensure proper implementation of agreed promotions and visibility activities at customer locations</li><li>Monitor competitors, market trends, pricing, and promotional activities and provide regular feedback to management</li><li>Prepare and analyze sales reports and provide recommendations to improve account performance</li><li>Follow up on customer orders, deliveries, payments, claims, and any operational issues</li><li>Coordinate with Sales, Marketing, Logistics, Finance, and other relevant departments to ensure smooth account management</li><li>Handle customer complaints and ensure timely resolution of issues</li><li>Monitor customer performance against agreed targets and identify corrective actions when required</li><li>Ensure compliance with company policies, procedures, and approved commercial terms</li><li>Supervise and guide sales representatives or merchandisers assigned to key accounts, when applicable</li><li>Conduct regular market visits and ensure proper execution of company standards within assigned accounts</li><li>Perform any other duties related to the position as assigned by management</li></ul><p><strong>Desired Candidate Profile</strong></p><b>Qualifications &amp; Experience</b><ul><li>Bachelor s degree in Business Administration, Marketing, Sales, or a related field</li><li>3 5 years of experience in sales, preferably in Key Account Management or FMCG</li><li>Strong understanding of the FMCG market and retail environment</li><li>Proven experience in managing customer relationships and achieving sales targets</li><li>Strong negotiation and communication skills</li><li>Good analytical and problem-solving abilities</li><li>Strong organizational and time-management skills</li><li>Proficiency in Microsoft Office, particularly Excel and PowerPoint</li><li>Good command of English and Arabic; French is an advantage</li></ul>

Store Manager <br> <br>Job Summary <br>The Store Manager is responsible for the overall operation of the store, including sales performance, staff supervision, customer service, inventory control, and ensuring a safe, well-organized shopping environment. This role combines leadership, operational oversight, and a strong focus on achieving business targets. <br> <br>Key Responsibilities <br> <br>Operations & Sales <br> <br>Oversee day-to-day store operations to ensure smooth, efficient functioning <br>Set and drive achievement of sales targets and KPIs <br>Monitor and analyze sales performance, preparing regular reports for upper management <br>Ensure the store complies with company policies, health and safety regulations, and legal requirements <br> <br>Staff Management <br> <br>Recruit, train, and onboard new employees <br>Create staff schedules and manage payroll budgets <br>Supervise, motivate, and evaluate staff performance <br>Foster a positive work environment and address any personnel issues <br>Conduct regular team meetings to communicate goals and updates <br> <br>Customer Service <br> <br>Ensure a high standard of customer service is maintained at all times <br>Handle escalated customer complaints and resolve issues effectively <br>Monitor customer feedback and implement improvements <br> <br>Inventory & Merchandising <br> <br>Manage stock levels, ordering, and inventory control to minimize loss <br>Oversee visual merchandising and ensure the store is well-presented <br>Coordinate with suppliers and vendors as needed <br> <br>Financial Management <br> <br>Manage store budgets, control expenses, and monitor profitability <br>Handle cash management and ensure accurate financial record-keeping <br>Analyze financial data to identify areas for improvement <br> <br>Qualifications <br> <br>Bachelor's degree in Business Administration, Retail Management, or related field (preferred) <br>2–5 years of retail experience, with at least 1–2 years in a supervisory or management role <br>Proven track record of meeting or exceeding sales targets <br> <br>Skills & Competencies <br> <br>Strong leadership and team management abilities <br>Excellent communication and interpersonal skills <br>Problem-solving and decision-making capabilities <br>Organizational and multitasking skills <br>Familiarity with POS systems and retail management software <br>Financial acumen (budgeting, P&L understanding) <br> <br>Working Conditions <br> <br>Typically full-time, may require evenings, weekends, and holidays <br>Primarily on the sales floor with some time in a back office for administrative tasks

⭐️FEATURED VACANCY – ADMINISTRATIVE ASSISTANT <br> <br>GSM Facility Services, an established company operating in the cleaning, security, and facility management sector, is hiring a full-time Administrative Assistant for its Zalka office. <br> <br>This is an excellent opportunity to join a growing company and gain practical exposure to administration, HR support, accounting coordination, customer service, and daily business operations. <br> <br>Job Responsibilities: <br> <br>* Manage daily administrative and office activities <br>* Answer telephone calls, emails, and customer inquiries <br>* Prepare quotations, invoices, receipts, and basic reports <br>* Organize contracts, employee records, and company documents <br>* Monitor employee attendance and payroll information <br>* Assist with recruitment and general HR administration <br>* Follow up with customers and coordinate service requests <br>* Schedule appointments and support management <br>* Maintain accurate physical and electronic filing systems <br>* Perform other administrative duties required for smooth office operations <br> <br>Candidate Profile: <br> <br>* Organized, responsible, and detail-oriented <br>* Strong communication and follow-up skills <br>* Good knowledge of Microsoft Word and Excel <br>* Able to multitask and manage different responsibilities <br>* Comfortable communicating with customers and employees <br>* Willing to learn and grow within the company <br>* Preferably living in Zalka, Jal El Dib, Antelias, Dora, Bourj Hammoud, or nearby areas <br> <br>Previous experience is not mandatory. Candidates will be evaluated based on their skills, seriousness, communication, and ability to learn. <br> <br>Employment Details: <br> <br>* Position: Administrative Assistant <br>* Location: Zalka, Metn, Lebanon <br>* Working hours: Monday to Friday, 8:30 AM–5:30 PM <br>* Days off: Saturday and Sunday <br>* Monthly salary: USD 900 <br>* Employment type: Full-time <br> <br>Why Join GSM Facility Services? <br> <br>* Stable, full-time office position <br>* Five-day working week <br>* Exposure to several areas of business administration <br>* Opportunity to develop professionally within a growing facility services company <br>* Professional and dynamic working environment <br> <br>Important: <br> <br>Please apply only if the location, working hours, responsibilities, and USD 850 monthly salary are suitable for you. <br> <br>Interested candidates should submit an updated CV through HireLebanese

<p>The Production &amp; Inventory Manager is responsible for supporting the daily operations of production, inventory management, e-commerce, logistics, and retail. The role requires strong organizational skills, attention to detail, and the ability to work across different departments to ensure smooth operations.</p><br><p><b>Key Responsibilities</b></p><br><ul><li>Inventory &amp; Stock<ul><li>Manage and update inventory for all Jujule Lemonie branches.</li><li>Enter all new products into Shopify inventory.</li><li>Prepare and maintain inventory tracking sheets.</li><li>Conduct regular stock checks and report discrepancies.</li><li>Visit branches once or twice per month to verify stock, review displays, and recommend replenishment when needed.</li></ul></li><li>Shopify &amp; Website<ul><li>Create new products on Shopify.</li><li>Upload product photos, descriptions, and pricing.</li><li>Coordinate with the Website Manager to ensure new arrivals are published accurately and on time.</li></ul></li><li>Quality Control<ul><li>Inspect finished products before distribution.</li><li>Ensure all garments meet Jujule Lemonie's quality standards.</li><li>Report and follow up on any quality issues.</li></ul></li><li>Product Preparation<ul><li>Barcode and price all new products.</li></ul></li><li>Shipping &amp; Logistics<ul><li>Print invoices for online orders.</li><li>Assist with packing merchandise for branches, exhibitions, and events.</li></ul></li><li>Atelier Support<ul><li>Assist the production team with fabric cutting, garment finishing, and preparation when needed.</li><li>Maintain an organized atelier, ensuring fabrics, trims, buttons, and materials are properly stored.</li></ul></li><li>Consignment &amp; Stock Follow-up<ul><li>Maintain inventory sheets for consignment suppliers.</li><li>Update daily sales and stock records.</li><li>Monitor stock levels and inventory.</li></ul></li><li>Marketing Support<ul><li>When needed, assist in creating photo and video content for social media.</li><li>Prepare collection lookbooks using the company's software.</li></ul></li><li>Photoshoots<ul><li>Assist in preparing garments and accessories for photoshoots.</li><li>Assist during shoots and ensure all items are returned and accounted for afterward.</li></ul></li><li>Boutique Support<ul><li>Assist the sales team during busy periods when required.</li></ul></li></ul><b><br></b><p><b>Skills</b></p><br><ul><li>Strong organizational and time management skills.</li><li>High attention to detail and accuracy.</li><li>Proficiency in Microsoft Excel.</li><li>Basic knowledge of Shopify is an advantage.</li><li>Ability to multitask and work under pressure.</li><li>Team player with a proactive attitude.</li><li>Interest in fashion and product management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Strong organizational and time management skills.</p><p>High attention to detail and accuracy.</p><p>Proficiency in Microsoft Excel.</p><p>Basic knowledge of Shopify is an advantage.</p><p>Ability to multitask and work under pressure.</p><p>Team player with a proactive attitude.</p><p>Interest in fashion and product management.</p>

<div><div><div><div><div><strong>JOB PURPOSE<br><br></strong></div><div>Manage the Country’s National Operations facilities and personnel in their provision of pick-up, delivery, service offering through counters and shipment processing services.  Ensure the execution of these services to defined service, cost and quality standards and achieve targeted improvement in operations performance measures. Set and own all operational budgeted costs. Support the sales acquisition and customer maintenance processes for defined customers and physical channels to achieve profitable revenue growth for DHL and improved customer satisfaction. Responsible for customs clearance both inbound and outbound to achieve the highest Transit Time standard. Responsible for security within the Country employees, shipments and facilities.</div></div><div><strong><br></strong></div><div><strong>PRINCIPAL ACCOUNTABILITIES</strong></div><div><ul><li>Direct accountability for the service performance and operational cost of the Country’s Operations against defined standards and targets.</li><li>Gateways within the Country maintaining and achieving BIC Gateway status.</li><li>Security compliance within the country, maintaining and achieving new TAPA facilities.</li><li>All Facilities upkeep and ideal location within the Country</li><li>Responsible for Country maintaining ISO9001, ISO1401, ISO1800</li><li>Responsible for planning new facility locations and customer touch points.</li><li>Ownership of the costs & cost target achievement, with the Business Units.</li><li>Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets.</li><li>Ensure implementation of, and compliance to regional and country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.</li><li>Manage and support business acquisition and customer relationship management from the Operations perspective for defined customers, both directly with customers through all physical channels and in conjunction with appropriate DHL sales management.</li><li>Monitor Operations performance against service targets and cost targets and ensure the implementation of actions to reverse identified areas of under-performance.</li><li>Ensure that service provided by counter staffs through the service centers are in line with DHL’s standards set for delighting customers to maximize cash sales.</li><li>Ensure the effective implementation and deployment of Regional and Country projects, programmes and initiatives, and the realization of agreed business benefits, within Ground Operations.</li><li>Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets.  Perform the Motiv8 process regularly for direct reports to manage individual performance and career aspirations.</li><li>As security is a vital and integral part of our business and as such contributes to its overall success, line managers are responsible for compliance to DHL security policies and procedures.</li><li>Co-ordinate with Regional Hub and Transportation department, sales and third party contractors to maintain and expand the road haulage network in line with market demands, both in terms of transit times and security.</li><li>Monitor and measure the transit time performance against performance targets.   </li><li>Take the necessary action at origin and/or destination to ensure transit time targets are achieved.</li><li>Work closely with local management to oversee the construction/renovation of all new and existing facilities to ensure they are designed to cope with projected volumes of shipments forecasted over the next five years.</li><li>Manage the co-ordination between country management team and functions and develop the country’s quality strategy in line with ISO 9001, ISO 1400(EMS) – ISO 1800(H&S) and beyond.</li><li>Measure and evaluate service performance using Service Quality Index.</li><li>Ensure performance monitoring is relevant, concise and accessible to all users.</li><li>To develop, implement and manage security country wide<br></li></ul><div><strong>NATURE AND SCOPE</strong></div></div><div><br></div><div><div><strong>a) Context</strong></div><div><br></div><div>The Country National Operations Manager has direct management responsibility for the Country’s Operations personnel, equipment, consumables and facilities.  Specifically, he/she is responsible for the service and operational cost performance for the Country’s Operations against agreed budget, standards and targets, and the definition and implementation of actions and plans to improve this performance. Improve and maintain high performance in customs clearance.</div><div><br></div><div><strong>b) Reporting Relationships</strong></div><div><strong><br></strong></div><div>The Country National Operations Manager reports to the Country Manager.  This position has xxx direct reports, Ground Ops Manager, Quality and H&S Manager, Security and Facilities Manager, Gateway Manager.</div><div><br></div><div><div><strong>c) Contacts</strong></div><div>                                                          </div><div><em>1. <strong>Internal </strong></em></div><div><strong><br></strong></div><div></div><div>Management Team --> Daily--> Strategy Creation and Development                                                                              </div><div><br></div><div>Services Managers--> Daily--> Leadership, direction and Guidance</div><div>                                                                               </div><div>Gateway staff--> Daily--> Functional co-ordination;network issues and developments</div><div>                                                                                </div><div><em>2. <strong>External</strong> </em></div><div><br></div><div>Building Maintenance Supplies and Contractors -->Infrequently -->Liaison takes place through Procurement and Facilities</div><div>                                   </div><div>Customers -->Daily --> Services support to sales for large contracts or for maintenance of existing deals</div></div></div><div><br></div><div><br></div><div><div><strong>d) Problem Solving</strong></div><div><ul><li>Addressing customer service and operational issues, primarily driven by Ground     Operations and Gateway performance.</li><li>Defining solutions to reverse identified under-performance against service and cost standards and targets within Ground Operations.</li><li>Ensuring compliance to THP –ISO 1900/1800/1400 processes and relevant quality systems.</li><li>Ensuring the implementation of agreed regional and country projects and programmes at operational sites within the country while maintaining the full operational performance of the facilities and personnel.</li><li>Maintaining optimal operational performance within Country Operations, including staffing levels, equipment and supplies availability and functionality, and planning and projecting infrastructure investments to sustain performance and quality levels.</li><li>Managing all country facilities, relocating, maintaining and planning for growth. </li></ul><div><div><strong>e) Decision Making</strong></div><div><ul><li>Service operating policy and procedures</li><li>Services procurement over field spend</li><li>Domestic scheduling and road network</li><li>Services staff recruitment</li><li>Services process flow design and layout</li><li>Services development programmes and schedules</li><li>Shipment data processing standards and equipment</li><li>Services Strategy</li><li>Operating policies and procedures</li><li>Procedure and process flows for interfaces with other departments</li><li>Process flow and procedure design for ISO 9002 certification</li><li>Key performance indicator design for other departments</li><li>Prioritization of tactical actions to improve service and cost performance within country Operations.</li></ul><div><br></div></div></div></div></div><div><div><strong>f) Planning and Organization</strong></div><div></div><div><ul><li>Supports major projects and programs scheduled for deployment in his/her Operations and ensure that agreed local personnel and resources are available for timely completion.</li><li>Ensures compliance with agreed service contingency and recovery plans within Operations and ensures they are aligned with necessary plans or actions in other areas of the Operations and other functions and entities (e.g. Commercial, Aviation,).</li><li>Monitors and reacts appropriately to ensure optimum staffing and other resources are available to maintain service and cost performance standards.</li></ul></div><div><br></div><div><strong>g) Job Challenge</strong></div><div><ul><li>The country may have particular cultural differences to other network locations. There is a high proportion of staff from South East Asia, the Indian Sub Continent and other Middle East / African countries. They have different backgrounds, languages and religious beliefs. The country National Operations Manager has to ensure that all of these differences are taken into consideration when any strategies are being formulated or decisions affecting staff changes and work practices are being effected. </li><li>Must be able to lead, manage, motivate and communicate effectively to all levels of Operations staff within Country Operations.</li><li>Key focus on achieving service excellence within agreed cost parameters while Maintaining a strong customer facing position and driving improvement in Customer satisfaction.</li></ul></div></div><div><br></div><div><div><strong>4. KNOWLEDGE, SKILLS AND EXPERIENCE:</strong></div><div><ul><li>Educated to degree level preferred</li><li>6-8 years experience within Operations with at least 5 years experience of managing large teams .</li><li>Project Management experience preferred.</li><li>Must possess good understanding of Service Theory, Operations Management, ,GSOP, ISO Processes and TAPA.</li><li>Excellent written, oral and presentation skills essential.</li><li>PC skills i.e. sound knowledge of MS Office packages.</li><li>Passion for delighting customers</li><li>Ability to build and lead teams</li><li>Ability to drive superior performance by building a high performance culture</li><li>Demonstrates a high level of commitment, energy and resilience</li><li>Excellent problem solving capabilities</li><li>High tolerance for stress and maintains stable performance under pressure</li><li>Good Planning & Organizing skills</li></ul></div></div></div></div></div>

<p>The screening process will be completed within the four coming weeks; Due to the large volume of applicants, we are unable to respond to application queries, only shortlisted candidates will be contacted. The ICRC is committed to creating an inclusive working environment for all its employees. Inclusion is embedded in the principles and values of the Movement as it is committed to non-discrimination, as confirmed by the principles of humanity and impartiality, and is open to all, as confirmed by the principle of unity. We are continually taking steps to improve diversity and inclusion within the organization as well as ensure it is embedded in our programming. We are committed to ensuring fair and equitable recruitment and promotion opportunities for all individuals and welcome all qualified candidates to apply to positions at the ICRC. Further, we are committed to achieving gender parity for our staff in management positions, as part of our institutional strategy objectives related to inclusion. Applicants must be legally eligible to work in Lebanon. Important notice Applicants must have either already concluded their employment with the institution or in the formal process of ending their service, so that they are legally able to sign the employment contract upon selection.</p><p>Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people helping those who need it most, regardless of who they are and what side of the front line they are on. We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats.</p><p>The Armed Forces and Security (FAS) Program Adviser, under the direction of the Regional FAS Delegate, assists the Prevention Department in implementing the FAS program, including participation in the planning, execution, assessments and follow-up of FAS activities as training and dissemination on International Humanitarian Law and International Human Rights Law. Under supervision of the Regional FAS Delegate, s/he maintains contact with authorities, mainly military and other security forces at various levels, participating in meetings with different interlocutors, in a leading or supporting role during both regular activities and emergencies.</p><p><strong>Accountabilities &amp; functional responsibilities</strong></p><ul><li>Participates in the preparation, execution, evaluation and monitoring of dissemination activities/courses, including Training of Trainers ToT with the military or security forces on international humanitarian law (IHL), international human rights law (IHRL) and ICRC activities; this includes delivering specific sessions as well as organizing and preparing dissemination materials and reporting.</li><li>Participates in drafting the FAS Strategy and integrating it in the annual planning exercise, in compliance with the delegation's main operational priorities and strategy.</li><li>Contributes to developing and consolidating the ICRC's network of contacts within the military and security forces.</li><li>Assists the delegation in the understanding of various arms carriers and, to this end, monitors the political and security situation in the country.</li><li>Maintains and updates the library of ICRC publications needed for FAS activities.</li><li>Contributes to providing FAS-related advice to the delegation on security matters whenever required.</li><li>Supports the various programs of the delegation in FAS-related matters, at his/her level of responsibility.</li><li>Represents the FAS Delegate in his/her absence.</li><li>Actively promotes the cooperation between ICRC and Armed and Security Forces in Lebanon.</li><li>Ensures timely completion of post-activity reports and contributes to institutional reports on matters relating to military and security forces.</li></ul><p><strong>Certifications / Education required</strong></p><ul><li>Bachelor s degree.</li><li>Attended a military staff college at the intermediate (BA) level of study.</li></ul><p><strong>Professional experience required</strong></p><ul><li>Minimum of 15 years experience including Operational Planning and Deployments.</li><li>Rank of Lt Colonel to Colonel with command experience.</li></ul><p><strong>Desired skills</strong></p><ul><li>Leadership: Advanced</li><li>Accountability: Proficient</li><li>People management: Proficient</li><li>Team work &amp; collaboration: Advanced</li><li>Representing ICRC: Advanced</li><li>Beneficiary &amp; client focus: Proficient</li><li>Context and dynamic analysis: Proficient</li><li>Communication: Proficient</li><li>Networking and Building Relationships: Advanced</li><li>Human rights law and humanitarian principles: Proficient</li><li>Dialogue with authorities/arms carriers: Proficient</li><li>Planning and Organizing: Proficient</li><li>Advisory and consultancy: Proficient</li><li>Collaboration &amp; Influencing: Advanced</li><li>Training delivery management: Advanced</li></ul><p><strong>Other Requirements</strong></p><ul><li>Good knowledge of the geographical environment a must.</li><li>Experience in deployed military operations preferred.</li><li>Proven networking and communication skills required and comfortable engaging with senior military officers and authorities.</li><li>Computer proficiency.</li></ul><p><strong>Language</strong></p><ul><li>Arabic: Fluent.</li><li>English: Full professional working.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree.</li><li>Attended a military staff college at the intermediate (BA) level of study.</li><li>Minimum of 15 years experience including Operational Planning and Deployments.</li><li>Rank of Lt Colonel to Colonel with command experience.</li><li>Good knowledge of the geographical environment a must.</li><li>Experience in deployed military operations preferred.</li><li>Proven networking and communication skills required and comfortable engaging with senior military officers and authorities.</li><li>Computer proficiency.</li><li>Arabic: Fluent.</li><li>English: Full professional working.</li></ul>

A company located in Zouk Mosbeh Kesserwan is looking for a System Support Associate to join our Technology department and provide first-line technical support to employees across the different companies within our group. <br>The successful candidate will be the first point of contact for colleagues experiencing system-related issues. The role involves receiving support requests by phone and email, troubleshooting problems, resolving incidents when possible, and escalating more complex issues to the appropriate IT team. <br> <br>Key Responsibilities <br>Support: <br>• Act as the first point of contact for system support requests from employees across the group <br>• Receive and respond to support requests by phone, email, and other internal communication channels <br>• Diagnose and troubleshoot common software and user-access issues <br>• Provide clear, friendly and professional assistance to users <br>• Log, track and follow up on incidents and service requests <br>• Resolve incidents within the scope of first-line support and escalate more complex issues when required <br>• Follow up on escalated issues to ensure timely resolution and keep users informed <br> <br>Documentation: <br>• Maintain accurate documentation of incidents, solutions, and recurring issues <br> <br>Testing: <br>• Responsible for testing new features or completed issue resolutions on the system <br> <br>Training: <br>• Train new employees on the system during the onboarding phase <br>• Train employees on new features added to the system <br> <br>Reporting & System Enhancement: <br>• Report errors that are recurrent in the system and recommend solutions to the business analyst specialist. <br>• Contribute to improving internal support procedures and knowledge base documentation <br>• Work closely with other members of the team to ensure smooth day-to-day operations <br> <br>Qualifications <br>• Bachelor’s degree or diploma in Information Technology, Computer Science, Business Management, MIS or a related field <br>• 1–2 year of experience in system support or a similar role <br>• Good understanding of basic systems concepts <br>• Strong troubleshooting and problem-solving skills <br>• Good communication and interpersonal skills <br>• Patient and service-oriented approach when dealing with users <br>• Ability to prioritize multiple requests and manage time effectively <br>• Good command of English, both written and spoken <br>• Customer-service oriented and approachable <br>• Organized and reliable <br>• A good communicator <br>• Proactive in following up and resolving problems <br>• Comfortable working with employees from different departments

Job Summary <br>The Head Waiter is responsible for providing restaurant guests with a unique and exceptional dining experience. The Head Waiter ensures accurate, timely, friendly, and professional service while making sure all guest requests are properly handled and fulfilled according to the restaurant’s standards and policies. <br>Main Duties and Responsibilities <br>• Have full knowledge of all food and beverage items available on the restaurant menu. <br>• Recommend and promote as many suitable food and beverage options as possible to guests. <br>• Anticipate guests’ needs and remain alert and ready to respond to their requests. <br>• Give every guest the highest level of attention, respect, and care. <br>• Ensure that every guest receives fast, friendly, and professional service. <br>• Follow and implement the restaurant’s Sequence of Service procedures according to company policy. <br>• Prepare and set tables according to the restaurant’s standards. <br>• Prepare and maintain side stations according to the required standards. <br>• Inform the Floor Manager / Team Leader of any specific guest needs, special requests, or requirements. <br>• Immediately report any guest complaint or concern to the Floor Manager / Team Leader. <br>• Assist waiters in clearing and removing plates and service items from tables after guests have left. <br>• Always inform the Floor Manager / Team Leader before leaving the restaurant floor during working hours, regardless of the reason. <br>• Do not discuss personal, political, religious, or any other unrelated topics with guests. All conversations with guests must remain strictly related to the service and their dining experience. <br>• Maintain a professional attitude, appearance, and high level of personal hygiene at all times. <br>Personal Appearance & Hygiene Standards <br>The Head Waiter must maintain the following standards at all times: <br>• Never touch food directly with bare hands. Always use the appropriate utensils. <br>• Ensure that plates, glasses, and other service items are clean and free from fingerprints or marks. <br>• Keep hair clean, neat, and well-groomed. <br>• Maintain a clean and well-groomed face and a properly shaved beard, according to restaurant standards. <br>• Wear a clean, neat, and properly ironed uniform at all times. <br>• Use deodorant daily and maintain proper personal hygiene throughout the working day. <br>• Carry the order pad / order ticket at all times as required. <br>• Maintain a clean, professional, and presentable appearance in front of guests and colleagues

Introduction: Galop sal is the exclusive franchisee of Hermès in Lebanon, the most respected brand in fashion and luxury. <br>Located in the heart of Beirut city center in an iconic historical building, Hermès boutique spans over 300 m2 <br> <br>Principal mission: You take a role in the success of the boutique by achieving KPIs on a monthly and yearly basis. You are accountable for providing best customer experience and service. You take part in all tasks and activities of the Boutique that are assigned to you, in the front and back office. <br> <br> <br>Reporting: You will report to Retail Manager <br> <br> <br>Remuneration : Commensurate with experience and profile <br> <br>Responsibilities <br> <br> <br>- Demonstrate mastery of Hermès brand fundamentals, its rich history and heritage, as well as the specificities of Hermès collections, main features, prices, and sales pitches in order to convey the uniqueness of our brand to new and existing clients <br> <br>- Proactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practices <br> <br> <br>Client Experience <br> <br>- Deliver superior client experience by ensuring that our clients feel welcomed, valued and promptly attended to <br> <br>- Enhance the brand perception in order to create and perpetuate the desire for the brand for new and existing clients <br> <br>- Turn any situation into an opportunity to reinforce the client experience <br> <br>- Be aware of own communication style and adapt to each client by employing active listening and fully understanding and capturing their needs, desires and motivations <br> <br>- Engage with clients through story-telling and emotional connection, and take ownership of personal discourse in order to build respectful and loyal client relationships <br> <br> <br> <br>Business Performance and Operational Excellence <br> <br>- Stay up-to-date and ensure full compliance with GALOP company policies and internal procedures in regards to IT tools, schedule, security, retail operations, administration and data protection regulations <br> <br>- Adhere to GALOP Dress Code and Grooming Guidelines, and ensure your behaviors are aligned with the group standards ensuring you are role models in the Luxury industry in Lebanon. <br> <br>- Work closely with the rest of the team to ensure that all operational tasks are completed on time and to a high standard <br> <br>Ensure that all actions, transactions, and decisions are in line with GALOP company practices and legal requirements. Work with transparency, integrity and respect for people and company property

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Responsible for assisting in managing the daily operations of the store in order to ensure that the store is visually merchandised with a proper workflow and compliance with set standards and highest level of customer service is consistently provided to Tawfeer’s customers.<br> ₋ Assist in the development and oversee the implementation of the store’s established policies and procedures and comply with Tawfeer’s other policies.<br> ₋ Assist in ensuring the achievement of annual sales targets for the store and ensure it is cascaded down to the store’s team on a monthly &amp; weekly basis.<br> ₋ Assist in managing all store activities in Tawfeer while ensuring the achievement of the set Sales Targets.<br> ₋ Assist in monitoring cash management and payment systems in accordance with Tawfeer’s policies &amp; procedures.<br> ₋ Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set Brand Guidelines and Policies &amp; Procedures.<br> ₋ Assist in managing the store’s inventory, inventory space maintenance, facilities management, renovation needs, merchandise, staff supervision, customer service &amp; sales, store layout and floor sales in an organized manner to enhance safety and efficiency.<br> ₋ Assist in coordinating activities of stock distribution facilitate transportation and receiving of stock in accordance with Tawfeer’s established procedures.<br> ₋ Assist in providing on the job training to junior staff in customer service &amp; technical product knowledge to ensure the delivery of accurate information to clients.<br> ₋ Manage the resolution of customer complaints in a professional and timely manner.<br> ₋ Ensure that the store is visually merchandised with a proper workflow in order to increase Sales and enhance the Operational efficiency.<br> ₋ Perform other duties related to the job as assigned by the Direct Manager.<br> ₋ Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer ₋ Oversee special and appropriate Training Programs for the store employees to ensure smooth workflow ₋ Assist in preparing and submitting periodic reports to direct management pertaining to store activities and any issues that may occur.<br> ₋ Bachelor Degree in Business Administration or related field.<br> ₋ Minimum of 5-7 years of experience in the same or related field ₋ Managing People.<br> ₋ Decision Making Skills ₋ Communication Skills.<br> ₋ Problem Solving Skills.<br> ₋ Organizing and Planning Skills.<br> ₋ Achievement Oriented.<br> ₋ Proficiency in English and Arabic languages</span> </div>

<p><b>JOB PURPOSE</b></p><p>The Sales Representative is responsible for driving sales growth, maximizing profitability, and expanding market penetration within a designated territory by promoting and selling products. The role also involves identifying potential customers, developing new business opportunities, and maintaining strong relationships with existing clients.</p><p><b><br></b></p><p><b>KEY RESPONSIBILITIES</b></p><p>Sales</p><ul><li>Review customers' inventory levels regularly to identify replenishment needs and prepare appropriate orders.</li><li>Manage the sales process efficiently to meet sales objectives and increase business volume.</li><li>Follow the approved sales cycle to ensure effective customer follow-up and provide high-quality service.</li><li>Identify and acquire new customers within the assigned territory to expand market coverage and boost sales.</li><li>Promote the complete product portfolio while strengthening relationships with existing customers to increase brand market share.</li><li>Inform customers about newly launched products, promotional offers, and bundle deals.</li><li>Maximize sales performance across all assigned brands through consistent and productive customer visits.</li><li>Communicate any issues encountered in the field, along with suggested solutions, to the Sales Supervisor or Manager.</li><li>Prepare and submit all required reports requested by the direct supervisor in a timely manner.</li><li>Achieve the assigned monthly sales targets.</li><li>Monitor products approaching their expiry dates with customers and encourage pharmacists to prioritize selling products with the earliest expiration dates.</li><li>Minimize product returns by continuously monitoring customer inventory during routine visits.</li><li>Conduct monthly reviews of year-to-date sales performance by customer and by brand, comparing results with the previous year's performance.</li></ul><p>Collections and Receivables</p><ul><li>Coordinate to monitor customer account statements and ensure that credit notes and financial adjustments are processed promptly.</li><li>Collect outstanding invoices according to agreed payment terms to reduce overdue balances.</li><li>Regularly review customer account status to verify the timely completion of credit notes and other financial settlements.</li><li>Meet the monthly collection objectives established by the company.</li></ul><p>Market Intelligence</p><ul><li>Gather market information related to competitors' products, sales activities, promotions, new launches, and marketing initiatives to support business competitiveness.</li><li>Complete daily sales reports documenting customer visits, sales activities, and order details to facilitate performance tracking.</li></ul><p>Merchandising (When Applicable)</p><ul><li>Implement merchandising standards by arranging product displays and promotional materials in accordance with brand guidelines to improve visibility and stimulate sales.</li><li>Document and report merchandising activities, including display conditions before and after implementation.</li></ul>

<p>At SARA Group, we believe that being genuine and authentic is a fast track to success. Candid communication and genuine behaviors help build deeper connections, leading to more productive collaboration, ideation, and growth. Never afraid of change, always moving and improving, it is by being the truest and best version of ourselves that we build towards great accomplishments and results. So, at SARA, we keep it real, we support each other, and we move together to achieve big things! This Accountant position is for our Finance Department, a vital function within SARA Group responsible for documenting financial transactions, supporting business operations and ensuring the accuracy of balance sheet reconciliations.</p><p>What You'll Do:</p><ul><li>Prepare journal entries and analyze account information to ensure accurate and timely financial reporting.</li><li>Conduct financial analysis and prepare detailed variance reports to support decision-making.</li><li>Reconcile accounts, including balance sheet and bank reconciliations, to resolve discrepancies proactively.</li><li>Maintain and balance subsidiary accounts while ensuring the general ledger is accurate and up-to-date.</li><li>Assist with month-end closing processes and corporate/regional allocations.</li><li>Collaborate with other departments to ensure proper accounting practices align with business needs.</li><li>Provide support during audits by analyzing accounts and offering required documentation.</li><li>Develop and implement systems to enhance the efficiency of financial operations.</li><li>Process payroll accurately, verifying outcomes and generating detailed reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Attention to Detail: You are meticulous, ensuring accuracy in financial reports and reconciliations.</li><li>Analytical Thinking: You excel in analyzing financial data to uncover insights and support strategic decisions.</li><li>Problem-Solving Skills: You proactively identify and resolve financial discrepancies with a solution-oriented approach.</li><li>Collaboration: You work seamlessly with cross-functional teams to achieve shared goals and ensure smooth operations.</li><li>Time Management: You handle multiple priorities in a fast-paced environment, meeting deadlines consistently.</li></ul><p>What We're Looking For:</p><ul><li>A Bachelor s degree in Business Administration with a focus on Finance or Accounting; CA, CPA, or ACCA qualification is a plus.</li><li>At least 3 years of experience in financial accounting, preferably within a trading or distribution business.</li><li>Strong communication skills, with the ability to convey complex financial concepts clearly.</li><li>Commercial and business awareness, with an understanding of distribution, logistics, and sales systems.</li><li>Proficiency in financial software and advanced Excel skills.</li></ul>

SCOPE OF THE JOB: <br> <br>The Manager In Training (MIT) is responsible for serving customers on the floor and for providing <br>support to the Store Manager in the effective running of the Store, in order to ensure the highest <br>standards of customer service are achieved and maintained. He/ she is also responsible for undergoing <br>intensive Soft & Technical skills trainings such as POS, Receiving area, Customer Service, <br>Communication skills, Time Management, Leadership etc… <br> <br>KEY RESPONSIBILITIES: <br> <br>- Ensure that customers are served in a timely manner and assist them in their purchase decisions <br>by offering expert advices in compliance with quality and customer service standards. <br>- Assign routine and non-routine tasks to Sales Representatives, Cashiers & Backdoor Agents, in <br>order to ensure that activities are carried out in the most efficient manner. <br>- Assist in the preparation of the staff schedule in order to ensure that the Store manpower is <br>effectively matched to the Stores operational requirements in a cost effective manner. <br>- Report occurring operational issues and handle customer complaints in a timely manner, <br>suggest solutions or escalate them as appropriate in order to ensure operational effectiveness <br>and customer satisfaction. <br>- Assist the Store Manager in the ongoing evaluation process of sales team (Performance <br>Management System, Probation Period reviews, etc…) in coordination with the HR & OD Dpt. <br>- Maintain an accurate stock rotation process (To/From Stores & Warehouse), ensuring that all <br>items are being offered on time. <br>- Assist the Store Manager in handling the maintenance of inventories and placement of product <br>orders to ensure effective stock management and availability of products. <br>- Liaise with the Store Managers on the opening process in order to ensure that all set procedures <br>regarding petty cash, reporting, systems, etc. are respected. <br>- Support the Store Managers in providing the team with the necessary support in terms of <br>training and development in order to optimize sales results. <br>- Assist the Store Manager in the preparation of the required reports in a timely & organized <br>manner, & ensure that all related records are documented. <br>- Perform other duties that are aligned & related to the job scope. <br> <br>JOB REQUIREMENTS: <br> <br>- Education: Bachelor Degree in Business Administration, or any related field. <br>- Experience: 2- 3 years of experience in sales; Retail experience is a plus. <br>- Linguistic Skills: Advanced in English & Arabic, French is a plus. <br>- Computer Skills: Proficiency in Ms. Office; POS knowledge is a plus

<p><p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job:</h4> <p>The Business Development Representative (BDR) is responsible for generating qualified sales opportunities by identifying, engaging, and qualifying prospective customers within our defined target market. This role is critical to building a strong pipeline and accelerating revenue growth. The BDR will work closely with Account Executives and leadership to support outbound prospecting, inbound lead qualification, and strategic account targeting.</p> <h4>Key responsibilities</h4> <p><strong>Prospecting & lead generation</strong></p> <ul> <li>Identify and research target accounts.</li> <li>Execute structured outbound campaigns via email, phone, LinkedIn, and other channels.</li> <li>Build and maintain high-quality prospect lists.</li> <li>Book qualified meetings and product demonstrations for Account Executives.</li> </ul> <p><strong>Lead qualification</strong></p> <ul> <li>Conduct discovery calls to understand prospect needs, challenges, and buying timelines.</li> <li>Qualify opportunities based on defined criteria (budget, authority, need, timeline, fit).</li> <li>Ensure smooth handoff of qualified leads to Account Executives.</li> </ul> <p><strong>CRM & pipeline management</strong></p> <ul> <li>Accurately document all activities and interactions in HubSpot.</li> <li>Maintain clean and organized records of contacts, companies, and opportunities.</li> <li>Track outreach performance and conversion metrics.</li> </ul> <p><strong>KPIs & success metrics</strong></p> <ul> <li>Daily/weekly outbound activity targets</li> <li>Meetings booked per month</li> <li>Sales Qualified Leads (SQLs) generated</li> <li>Pipeline value created</li> <li>Conversion rates from outreach to meeting</li> </ul> <h4>Requirements</h4> <p><strong>Required qualifications</strong></p> <ul> <li>1–3 years of experience in BDR, SDR, or inside sales in a B2B SaaS environment</li> <li>Strong verbal and written communication skills</li> <li>Comfortable with cold outreach and high activity levels</li> <li>Experience using HubSpot or similar CRM systems</li> <li>Highly organized, disciplined, and results-driven</li> </ul> <p><strong>Preferred qualifications</strong></p> <ul> <li>Experience selling into Ampliphi’s target vertical</li> <li>Familiarity with consultative or value-based selling</li> <li>Experience working within a private equity–backed or portfolio company environment</li> </ul> <h4>What success looks like</h4> <ul> <li>Consistently meeting or exceeding activity and meeting targets</li> <li>Generating a predictable, high-quality sales pipeline</li> <li>Strong collaboration with AEs and leadership</li> <li>Demonstrating continuous improvement in messaging and conversion rates</li> </ul></p><p></p>

Location <br>Chtaura <br> <br>Position Summary <br>Responsible for meeting customers’ needs in a timely manner by providing high quality service including efficient and accurate transaction processing by following OMT standards and procedures. Also responsible for managing cash balances, receiving and paying out money, as well as accurately keeping records of various financial transactions. <br>Primary Duties and Responsibilities <br>Cash management & transactions processing <br> <br>Maintains and ensures cash safety and availability according to predefined limits at all times. Ensures processing customers’ transactions and money transfers effectively <br>Balances cash drawers in accordance with OMT procedures and regulations and coordinates with colleagues regarding cash replenishments <br>Balances currency in cash drawers and calculates daily transactions; Generates statement of account and compares physical counted money to the system daily balance <br>Pays out money after verifying information provided for sending/receiving money and that written and numerical amounts agree <br>Verifies other information such as dates, sender/receiver’s names, identification of the persons receiving payments and the legality of the documents presented <br>Processes & records transactions, generates receipts and signs them with customer <br>Informs customers about foreign currency regulations and computes transaction fees for currency exchanges <br>Collects, archives and sends all receipts and necessary documents provided by customers to OMT head office <br>Customer Service Excellence <br> <br>Provides and sustains high customer service quality by building positive relationship with customers and by promoting OMT services <br>Greets and serves customers ensuring highest standards of customer service <br> Ensures all promotional items are well displayed and in a good condition <br>Explains, promotes, sells/cross-sells OMT products & services such as prepaid cards, post-paid lines and other services; advises customers when needed <br>Represents OMT in a manner that maintains and expands positive relations with all customers, potential customers and co-workers <br>Reports customers’ feedback & claims on any OMT service <br>Knowledge & Teaming <br> <br>Maintains and expands knowledge in OMT services and operating model; uses knowledge to handle new situations <br>Understands the roles of OMT departments and functions <br>Exhibits politeness and patience when dealing with conflict and difficult situations at the branch <br>Interacts effectively with the team and people of all levels <br>Reaches out to help others <br>Knowledge, Skills, and Abilities <br>Qualifications: <br> <br>• University Degree, TS Degree or equivalent in experience <br> <br>Technical Skills: <br> <br>• Proficiency in English and Arabic; French is a plus <br> <br>• Ability to identify and resolve discrepancies and to notice questionable trends or frauds in cash and transactions <br> <br>• Proficiency in Microsoft Office as well as accounting software programs <br> <br>• Experience in handling cash and customer service is preferable <br> <br> <br>Overall experience: <br> <br>• 0-3 years