وظائف أعضاء هيئة تدريس بكلية التربية
٢١٩ وظائف شاغرة
We are seeking an experienced Product Development Manager to lead the design, development, and enhancement of our digital financial products. The ideal candidate will drive product strategy, manage the product lifecycle from concept to launch, and collaborate with cross-functional teams to deliver secure, scalable, and customer-centric solutions.
<br>
<br>Key Responsibilities
<br>
<br>Lead the end-to-end product lifecycle from ideation through launch and continuous improvement.
<br>Gather and translate business requirements into detailed product specifications.
<br>Collaborate with development teams to ensure timely and high-quality product delivery.
<br>Manage User Acceptance Testing (UAT) and oversee issue resolution.
<br>Ensure compliance with regulatory requirements, including KYC and AML standards.
<br>Coordinate integrations with third-party providers, payment gateways, and external partners.
<br>Work closely with operations and marketing teams to support successful product launches.
<br>Maintain product documentation, reporting, and process alignment.
<br>Mentor and support junior product team members.
<br>
<br>Qualifications & Requirements
<br>
<br>Bachelor's degree in Business, Finance, Information Technology, or a related field.
<br>4–7+ years of experience in product development, preferably within FinTech, digital payments, or financial services.
<br>Strong understanding of e-wallets, payment solutions, cards, and digital financial products.
<br>Experience managing the complete product development lifecycle.
<br>Knowledge of regulatory frameworks, including KYC and AML requirements.
<br>Excellent analytical, problem-solving, and decision-making abilities.
<br>Strong communication and stakeholder management skills.
<br>
<br>Technical Skills
<br>
<br>Experience with product management tools such as Jira, Trello, or similar platforms.
<br>Understanding of APIs, system integrations, and digital platforms.
<br>Proficiency in data analysis and reporting tools.
<br>Familiarity with Agile and Scrum methodologies. send your CV to hrexecutive@xportbng.com
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the job Accountant Internship <br> <br><strong>Job title: </strong>Accountant Internship<br><strong>Paid Transportation</strong><br><strong>Internship duration: </strong>450 hours<br><strong>Internship schedule: </strong>Full-time from Monday to Friday (8.00 AM - 5.00 PM) <br><strong> Organization Overview:</strong> shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and M Social Catering (www.msocialcatering.com).<br><strong>Responsibilities:</strong><br><ul><li>Assist in the preparation and maintenance of financial records, including journal entries, ledgers, and reconciliations.</li><li>Process invoices, payments, and expense reports accurately and promptly.</li><li>Perform bank and credit card reconciliations regularly.</li><li>Assist in month-end and year-end closing activities, including the preparation of financial reports.</li><li>Monitor accounts payable and receivable to ensure timely payments and collections.</li><li>Collaborate with the Financial Officer and other team members to improve accounting procedures and internal controls.</li><li>Handle any additional accounting or administrative tasks as assigned by the finance team.</li></ul><br><strong>Job Qualifications:</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>02 years of accounting experience</li><li>Strong knowledge of basic accounting principles</li><li>Proficiency in Microsoft Excel and familiarity with accounting software (e.g., Visual Dolphin).</li><li>Languages: Fluent in Arabic, and English (French is a plus)</li></ul><br><strong>Competencies:</strong><br><ul><li>Excellent attention to detail and accuracy in data entry and financial reporting.</li><li>Strong organizational and time management skills.</li><li>Good communication and teamwork abilities.</li><li>Problem-solving skills.</li><li>Ability to prioritize tasks and meet deadlines.</li><li>Professional integrity and discretion when handling confidential information.</li></ul><br> </div>
Job Summary
<br>The Marketing & Communications Coordinator is responsible for coordinating the organization's marketing and communication activities to strengthen brand awareness, engage customers and members, and support business objectives. The role serves as the primary liaison between the company and external marketing agencies while managing digital platforms, community engagement, internal communications, and marketing support for events and partnerships.
<br>Key Responsibilities
<br>Social Media Coordination
<br>• Coordinate with external marketing and creative agencies to plan, develop, and execute social media campaigns.
<br>• Prepare and manage the social media content calendar in line with marketing objectives and seasonal events.
<br>• Review and coordinate the creation of marketing content to ensure brand consistency and quality.
<br>• Monitor campaign performance and provide feedback and recommendations to agencies.
<br>Community Management
<br>• Manage all social media communities by responding promptly and professionally to comments, direct messages, and inquiries across all platforms.
<br>• Escalate customer concerns to the relevant departments when necessary and ensure timely follow-up.
<br>• Maintain a positive online presence and strengthen customer relationships through active engagement.
<br>Website Management
<br>• Maintain and regularly update all company and brand websites with accurate information.
<br>• Coordinate with IT for enhancements, updates, and troubleshooting.
<br>• Ensure website content, promotions, events, and announcements remain current and aligned with brand standards.
<br>Le Yacht Club Application Management
<br>• Manage and activate the Le Yacht Club mobile application as a key communication platform.
<br>• Upload news, events, announcements, and member communications through the application.
<br>• Promote member engagement by ensuring the application remains active, informative, and up to date.
<br>• Coordinate with the application provider regarding updates and improvements when required.
<br>Reciprocal Club Relations
<br>• Manage and expand reciprocal agreements with yacht clubs and private clubs worldwide.
<br>• Communicate with international clubs to establish, renew, and maintain reciprocal partnerships.
<br>• Maintain accurate records of reciprocal agreements and membership benefits.
<br>• Coordinate the communication of reciprocal privileges to LYC members.
<br>Internal Communications
<br>• Coordinate and communicate internal events, activities, and employee initiatives.
<br>• Prepare internal announcements, newsletters, and promotional materials.
<br>• Support employee engagement by promoting company events and recognition initiatives.
<br>Event Coordination
<br>• Coordinate marketing and communication activities for company events.
<br>• Coordinate with internal departments, vendors, and external agencies to ensure the successful planning, promotion, and execution of marketing-related events and campaigns
<br>• Assist in the promotion of events before, during, and after their completion.
<br>• Support on-site event coordination when required.
<br>• Manage event communication by SMS, WhatsApp and Social Media Platforms.
<br>Marketing Coordination
<br>• Coordinate the production of marketing materials including brochures, presentations, digital content, and promotional items.
<br>• Ensure all marketing communications follow corporate branding guidelines.
<br>• Assist in implementing marketing campaigns that support business development initiatives.
<br>• Monitor market trends and competitor activities to identify new opportunities.
<br>Qualifications
<br>• Bachelor's degree in Marketing, Communications, Public Relations, Business Administration, or a related field.
<br>• 1-4 years of experience in marketing, communications, social media management, or a similar role.
<br>• Experience in hospitality, clubs, tourism, or lifestyle industries is preferred.
<br>Skills & Competencies
<br>• Excellent written and verbal communication skills in English and Arabic (French is a plus)
<br>• Strong organizational and project coordination skills.
<br>• Excellent interpersonal and relationship management abilities.
<br>• Strong customer service and community engagement skills.
<br>• Ability to manage multiple projects simultaneously and meet deadlines.
<br>• Knowledge of social media platforms and digital marketing best practices.
<br>• Familiarity with website content management systems.
<br>• Proficiency in Microsoft Office and marketing collaboration tools.
<br>• Attention to detail and strong problem-solving skills.
<br>• Creative thinking with a proactive and collaborative approach
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company Description<br><p><strong>Mideast Assistance International S.A.L.</strong> is a Lebanon-based assistance and insurance services group established in 2001. Headquartered in Dbayeh, Lebanon, the company specializes in providing round-the-clock medical, travel, and crisis management assistance to individuals and businesses globally.</p><br><p>Key Operational Areas</p><br><ul><li><p><strong>Travel & Medical Assistance:</strong> The company offers worldwide travel insurance products and coordinates emergency services, including medical repatriation, emergency evacuations, and support for travelers in need.</p><br></li><li><p><strong>Crisis Management:</strong> They provide tailored contingency and evacuation planning in coordination with medical and security authorities, specifically addressing natural disasters or regional conflicts.</p><br></li><li><p><strong>Call Center Services:</strong> Utilizing advanced IP-based technology, the company operates a centralized, multi-lingual call center that provides customized CRM solutions for various sectors, including banking, insurance, and healthcare.</p><br></li><li><p><strong>Provider Network:</strong> The organization maintains an extensive international network of over 40,000 healthcare and assistance providers, enabling services such as direct billing and cost containment.</p><br></li></ul><br>Job Description<br><p><strong>Mission and Responsibilities: </strong></p><br><p> <br>
-Answer incoming phone calls from patients and handle their requests in a professional and timely manner. <br>
-Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures. <br>
-Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations. <br>
-Schedule, manage, and update patient appointments. <br>
-Confirm appointments and follow up with patients when needed. <br>
-Review daily tasks, communications, and pending follow-ups to ensure proper completion. <br>
-Handle incoming and outgoing emails in accordance with internal procedures. <br>
-Process faxes and ensure that all received information is properly reviewed and forwarded when needed. <br>
-Control and follow up on the workflow of outsourcing projects to ensure that tasks are being completed accurately and on time. <br>
-Coordinate with team members to ensure proper task distribution, follow-up, and case handling. <br>
-Support the team in solving operational issues and maintaining a smooth workflow. <br>
-Ensure that all team members follow the required quality standards, internal procedures, scripts, and service expectations. <br>
- Prepare and send reports to the concerned Manager whenever required. <br>
- Escalate urgent, sensitive, delayed, or unresolved cases to the concerned person or department. <br>
- Execute any other job-related task requested by the concerned manager.</p><br><br>Qualifications<br><p>Qualifications: fluent in French and ensligh/ available to work Monday through Friday from 3:00 PM to 11:00 PM, with flexibility to work up to 2 days per week from 12:00 PM to 8:00 PM.</p><br><br><br> </div>
The Opportunity:
<br>Are you a talented Tekla BIM Modeler looking for a dynamic and innovative work environment where you can contribute to exciting structural engineering projects?
<br>Are you passionate about creating accurate and efficient structural models through cutting-edge BIM technology?
<br>Our Structural Engineering Department is looking for a passionate Tekla BIM Modeler to join our team.
<br>
<br>Your Key Responsibilities:
<br>• Develop, manage, and update detailed structural BIM models using Tekla Structures for a variety of commercial, residential, industrial, and infrastructure projects, ensuring accuracy and compliance with design specifications.
<br>• Produce high-quality General Arrangement (GA), fabrication, assembly, and shop drawings directly from Tekla models.
<br>• Generate accurate Bills of Materials (BOMs), material take-offs, and other project deliverables to support fabrication and construction processes.
<br>• Collaborate closely with structural engineers and project teams to interpret structural calculations, incorporate design changes, and maintain model accuracy throughout all project phases.
<br>• Identify and address any issues or conflicts within the Tekla BIM models, particularly those related to the integration of civil, structural, MEP, and electrical systems, and coordinate with team members to resolve discrepancies.
<br>• Ensure all models and drawings comply with industry standards, company procedures, and project-specific requirements.
<br>• Maintain project documentation derived from Tekla models, including drawings, reports, schedules, and revision records.
<br>• Stay up-to-date with the latest Tekla features, BIM technologies, and industry best practices while contributing to the continuous improvement of internal modeling workflows.
<br>
<br>Required Qualifications:
<br>• Bachelor's degree in civil engineering, Structural Engineering, Architecture, Construction Management, or related field.
<br>• Minimum 2 years of experience as a Tekla BIM Modeler or in a similar structural modeling role, with hands-on experience in civil, structural, electrical and MEP.
<br>• Strong proficiency in Tekla Structures and a solid understanding of BIM standards and structural detailing practices including those related to MEP and electrical systems.
<br>• Experience producing General Arrangement (GA), assembly, fabrication, and shop drawings from Tekla models.
<br>• Experience in AutoCAD, Revit, Navisworks, and other BIM or drafting software.
<br>• Strong attention to detail and accuracy in structural modeling and documentation.
<br>• Excellent verbal and written communication skills, with the ability to effectively collaborate with team members and stakeholders.
<br>• Proven ability to identify modeling issues, coordinate design revisions, and maintain high-quality project deliverables.
<br>
<br>Desired Qualifications:
<br>• Experience working on a wide range of structural projects, including commercial, residential, industrial, and infrastructure developments.
<br>• Experience with additional BIM tools or software (such as Dynamo, BIM 360, or Civil 3D), with a focus on Civil, Structural, MEP and electrical modeling.
<br>• Experience with Parametric design (Rhino 3D, Grasshopper), steel and reinforced concrete structural detailing.
<br>• A proactive approach to learning new technologies and continuously improving BIM processes and modeling efficiency.
<br>
<br>Perks and Benefits:
<br>• Competitive compensation package: Receive a competitive base salary commensurate with your experience, skills and performance.
<br>• Opportunities for professional growth: Access to training programs, workshops, conferences and industry events to stay updated on the latest advancements.
<br>• Cutting-Edge technologies and innovative projects: Work with the latest engineering tools and industry-leading software while collaborating with cross-functional teams on projects that address real-world challenges.
<br>• Work-Life balance: Flexible work schedules to accommodate your personal needs and promote a healthy work-life balance.
<br>
<br>Additional Information:
<br>If you're excited about the opportunity, please send your resume to hr(at)eqsols(dot)com
<br>Note that this position will be physically located in Tripoli, Lebanon and fully remote applicants will NOT be considered
Development of Digital Transformation Strategy for the Environment Quality Authority in Palestine
أخرى
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>• The report prepared should be in Arabic and in electronic format. • The report submitted should not be less than 30 pages. • A 2 to 4 pages executive summary of the report. The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email address of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism, using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted and/or previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and EQA permission. The content of the generated document shall be the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>GENERAL SCOPE From an automated government through e-Government to a smart and open government, technology and innovation have become vital tools for managing and conducting government business, serving its citizens, and achieving its development targets. The 2030 Agenda for Sustainable Development states that good governance at all levels as well as transparent, effective and accountable institutions are necessary to build peaceful societies and achieve sustainable development. In this Agenda, specific measures are given to achieve such societies especially in Goal 16 “Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels”. Under this goal, the development of effective, accountable and transparent institutions (16.6), responsive, inclusive participatory and representative decision-making (16.7) and public access to information (16.10) are promoted as targets. To implement these targets, a partnership, between the Government, the private sector, civil society, other stakeholders (such as the public, and regional, sub-regional and international institutions) and citizens, is envisioned. Better governance and better public institutions are essential elements in achieving the sustainable development goals (SDGs). Technology and innovation provide governments with options to achieve the individual targets set out in Goal 16. Innovation in the public sector provides new processes, products and services that can either be new technologies or be supported by technologies that promotes access to information, inclusiveness, citizen participation, accountability, transparency and responsiveness. When the government adopts news technologies and openness as part of its paradigm, the possibility of collaboration, shared responsibility and co-decision-making, strengthens the government and empowers its citizens. The United Nations is involved in enhancing the use of emerging technologies for sustainable development. In September 2024 during the Summit of the Future, world leaders adopted the Pact for the Future and its annexes: the Global Digital Compact (GDC) and Declaration on Future Generations. The GDC mandates UN Regional Commissions to provide support to Member States to advance digital transformation. Recently, many Arab countries started developing/updating their national plans and strategies to reflect the aspects of digital government transformation. The Environment Quality Authority (EQA) in Palestine requested the technical assistance of ESCWA to develop their digital transformation strategy. The objective of this consultancy is to provide an advisory service to assist ESCWA team in suggesting the digital strategy to the Authority. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the digital transformation strategy. To produce the draft strategy, the consultant is requested to conduct, among others, the main following tasks: 1. Review the national digital documents and the existing policies and strategies in Palestine related to digital transformation, innovation, digital technologies, and other related national development plans; 2. Review best regional and international best practices related to Digital Transformation Strategies and policies (at least 2 selected regional and 2 international cases); 3. Identify main national stakeholders, hold, in coordination with EQA, interviews and meetings with the main national stakeholders and realising minutes of each meeting/interview summarizing the discussed points, their remarks, observations and proposals; 4. Contribute to sectoral workshops to discuss needs and priorities, if needed; 5. Assessment of EQA available capabilities, including current IT infrastructure, equipment, services and platforms; 6. Hold meetings with EQA departments to better understand EQA current digital status. This may include existing work procedures, process workflows, forms and interconnections between procedures, key business processes across departments and EQA offices in governorates and the HQ in Ramallah, Data centre project, EQA website, the need for AI systems if any. 7. Prepare the needed digital transformation strategy based on international and regional best practices, gap analysis, national needs (SWOT analysis) and technical analysis; 8. Present the draft report in a national workshop or meeting (physically or remotely) and capture the main comments and findings of the discussions; 9. Update the draft proposal according to all received feedback and comments during the reviewing process by ESCWA and EQA. The final draft report includes the above-mentioned assessment, SWOT, the suggested strategy with timeframe of implementation of identified initiatives. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work to ensure that the report gives equal attention to the needs of both men and women, as well as girls and boys. Writing should use gender-sensitive language<br> Qualifications/special skills<br>A Master's degree in ICT, technology, engineering, computer science or a related field is required. A Ph.D. degree is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 7 years of professional experience and research in the domain of digital technologies is required. Previous experience in management and planning is required. Previous experience in the delivery of research papers is desirable. Previous experience in the development of digital plans is desirable. Knowledge of the environmental issues in Palestine is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in written and spoken Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Aspire Software is looking for an Intermediate/Senior Fullstack Developer to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the Job: Analyze Jira tickets and understand functional and technical requirements.<br> Develop, test, and maintain application features.<br> Participate in two-week development sprints.<br> Contribute to code reviews and follow the team’s development standards.<br> Collaborate with team members to propose robust, maintainable solutions aligned with client needs.<br> Participate in retrospectives and continuous improvement initiatives.<br> Ensure code quality, performance, stability, and security.<br> Clearly communicate ideas, recommendations, and technical arguments.<br> Experience in Java development.<br> Availability during our working hours, from 9:00 a.<br>m. to 4:00 p.m. Eastern Time.<br> Ability to work in an Agile environment with regular sprints.<br> Strong team spirit, including mutual support, knowledge sharing, and participation in technical discussions.<br> Ability to analyze requirements, solve problems, and deliver high-quality solutions.<br> Ideally Ability to communicate in French.<br> Understanding of client realities and operational needs.<br> Proactive approach to problem-solving.<br> Ability to defend and discuss ideas related to code, user experience, and security.<br> Strong focus on quality, stability, and maintainability.<br> Technology Stack Java 21 Spring MySQL Hibernate JavaScript, ExtJS Apache Groovy REST APIs Git</span> </div>
<p><h4>Description</h4>
<p>Aspire Software is looking for an intermediate/senior fullstack developer to join our team in Lebanon.</p>
<p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p>
<h4>About the job</h4>
<ul>
<li>Analyze Jira tickets and understand functional and technical requirements.</li>
<li>Develop, test, and maintain application features.</li>
<li>Participate in two-week development sprints.</li>
<li>Contribute to code reviews and follow the team’s development standards.</li>
<li>Collaborate with team members to propose robust, maintainable solutions aligned with client needs.</li>
<li>Participate in retrospectives and continuous improvement initiatives.</li>
<li>Ensure code quality, performance, stability, and security.</li>
<li>Clearly communicate ideas, recommendations, and technical arguments.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Experience in Java development.</li>
<li>Availability during our working hours, from 9:00 a.m. to 4:00 p.m. Eastern Time.</li>
<li>Ability to work in an Agile environment with regular sprints.</li>
<li>Strong team spirit, including mutual support, knowledge sharing, and participation in technical discussions.</li>
<li>Ability to analyze requirements, solve problems, and deliver high-quality solutions.</li>
</ul>
<h4>Ideally</h4>
<ul>
<li>Ability to communicate in French.</li>
<li>Understanding of client realities and operational needs.</li>
<li>Proactive approach to problem-solving.</li>
<li>Ability to defend and discuss ideas related to code, user experience, and security.</li>
<li>Strong focus on quality, stability, and maintainability.</li>
</ul>
<h4>Technology stack</h4>
<ul>
<li>Java 21</li>
<li>Spring</li>
<li>MySQL</li>
<li>Hibernate</li>
<li>JavaScript, ExtJS</li>
<li>Apache Groovy</li>
<li>REST APIs</li>
<li>Git</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>Aspire Software is looking for an intermediate/senior fullstack developer to join our team in Lebanon.</p>
<p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p>
<h4>About the job</h4>
<ul>
<li>Analyze Jira tickets and understand functional and technical requirements.</li>
<li>Develop, test, and maintain application features.</li>
<li>Participate in two-week development sprints.</li>
<li>Contribute to code reviews and follow the team’s development standards.</li>
<li>Collaborate with team members to propose robust, maintainable solutions aligned with client needs.</li>
<li>Participate in retrospectives and continuous improvement initiatives.</li>
<li>Ensure code quality, performance, stability, and security.</li>
<li>Clearly communicate ideas, recommendations, and technical arguments.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Experience in Java development.</li>
<li>Availability during our working hours, from 9:00 a.m. to 4:00 p.m. Eastern Time.</li>
<li>Ability to work in an Agile environment with regular sprints.</li>
<li>Strong team spirit, including mutual support, knowledge sharing, and participation in technical discussions.</li>
<li>Ability to analyze requirements, solve problems, and deliver high-quality solutions.</li>
</ul>
<h4>Ideally</h4>
<ul>
<li>Ability to communicate in French.</li>
<li>Understanding of client realities and operational needs.</li>
<li>Proactive approach to problem-solving.</li>
<li>Ability to defend and discuss ideas related to code, user experience, and security.</li>
<li>Strong focus on quality, stability, and maintainability.</li>
</ul>
<h4>Technology stack</h4>
<ul>
<li>Java 21</li>
<li>Spring</li>
<li>MySQL</li>
<li>Hibernate</li>
<li>JavaScript, ExtJS</li>
<li>Apache Groovy</li>
<li>REST APIs</li>
<li>Git</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Aspire Software is looking for an Intermediate/Senior Fullstack Developer to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the Job: Analyze Jira tickets and understand functional and technical requirements.<br> Develop, test, and maintain application features.<br> Participate in two-week development sprints.<br> Contribute to code reviews and follow the team’s development standards.<br> Collaborate with team members to propose robust, maintainable solutions aligned with client needs.<br> Participate in retrospectives and continuous improvement initiatives.<br> Ensure code quality, performance, stability, and security.<br> Clearly communicate ideas, recommendations, and technical arguments.<br> Experience in Java development.<br> Availability during our working hours, from 9:00 a.<br>m. to 4:00 p.m. Eastern Time.<br> Ability to work in an Agile environment with regular sprints.<br> Strong team spirit, including mutual support, knowledge sharing, and participation in technical discussions.<br> Ability to analyze requirements, solve problems, and deliver high-quality solutions.<br> Ideally Ability to communicate in French.<br> Understanding of client realities and operational needs.<br> Proactive approach to problem-solving.<br> Ability to defend and discuss ideas related to code, user experience, and security.<br> Strong focus on quality, stability, and maintainability.<br> Technology Stack Java 21 Spring MySQL Hibernate JavaScript, ExtJS Apache Groovy REST APIs Git</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><br></p><ol><li>Prepare and maintain accurate financial statements and reports in compliance with local regulations, utilizing accounting software to ensure timely delivery and precision in financial data.</li><li>Conduct regular audits of financial transactions and records, identifying discrepancies and implementing corrective actions to uphold financial integrity and accountability.</li><li>Collaborate with various departments to develop budgets and forecasts, analyzing financial data to provide insights that drive informed business decisions and strategic planning.</li><li>Manage accounts payable and receivable processes, ensuring timely payments and collections to maintain healthy cash flow and support ongoing operations.</li><li>Assist in the preparation of tax returns and ensure compliance with tax regulations, leveraging your understanding of local laws to minimize liabilities and optimize financial performance.</li><li>Support the month-end and year-end closing processes, preparing necessary documentation and reconciliations to ensure accurate financial reporting and compliance.</li><li>Utilize advanced Excel functions and accounting software to analyze financial data, generating reports that inform management and enhance operational efficiency.</li><li>Participate in financial modeling and analysis projects, contributing to strategic initiatives that align with the organization's goals and objectives.</li><li>Provide training and support to junior staff members, fostering a collaborative team environment and enhancing overall department performance.</li></ol> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ul><li>Strong analytical skills are necessary to interpret financial data and identify trends that inform business decisions.</li><li>Excellent attention to detail is crucial for maintaining accuracy in financial reporting and compliance.</li><li>Effective communication skills are required to collaborate with team members and present financial information clearly.</li><li>Knowledge of local tax regulations and compliance standards is vital for minimizing liabilities and ensuring adherence to laws.</li><li>Ability to work under pressure and meet tight deadlines is important in a fast-paced financial environment.</li><li>Strong organizational skills are needed to manage multiple tasks and prioritize responsibilities effectively.</li></ul></div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span><strong>About us</strong></span></p><br><p><span><strong>Are you passionate about fitness and inspiring others to reach their health goals?</strong></span></p><br><p><br><span><strong>InterContinental Mzaar Lebanon Mountain Resort and Spa</strong>, a proud <strong>Great Place to Work Certified™</strong> hotel, is looking for a <strong>Gym Trainer</strong> to join our dynamic team!</span></p><br><p><span>The InterContinental Mzaar is located in the heart of the Lebanese Mountains, with 140 rooms and suites along with a variety of F&B outlets and banquet facilities in Lebanon.</span></p><br><p><span>In this role, you’ll be responsible for delivering exceptional service and personalized fitness experiences to our guests and members. If you have a strong commitment to wellness, thrive in a people-focused environment, and want to grow with a globally recognized brand, we’d love to hear from you!</span></p><br><p><span><strong>Your day-to-day:</strong></span></p><br><ul><li><p><span>Welcome guests and members with enthusiasm and professionalism, creating a motivating and supportive environment.</span></p><br></li><li><p><span>Ensure that all gym equipment is used safely and maintained in top condition.</span></p><br></li><li><p><span>Monitor the gym floor, assisting guests with proper use of machines and offering guidance when needed.</span></p><br></li><li><p><span>Maintain cleanliness, hygiene, and overall organization of the fitness center in line with health and safety standards.</span></p><br></li><li><p><span>Stay updated with the latest fitness trends, techniques, and wellness programs.</span></p><br></li><li><p><span>Promote hotel wellness facilities, spa offerings, and health-related promotions.</span></p><br></li><li><p><span>Report any equipment faults or safety hazards immediately.</span></p><br></li><li><p><span>Encourage guest engagement and promote loyalty programs by sharing the benefits and assisting with enrolments.</span></p><br></li><li><p><span>Assist in special fitness or wellbeing events organized by the hotel.</span></p><br></li><li><p><span>Handle guest inquiries or concerns professionally and promptly, ensuring a seamless experience.</span></p><br></li><li><p><span>Contribute to the hotel’s responsible business activities and wellbeing initiatives.</span></p><br></li><li><p><span>Be a visible ambassador of the InterContinental brand values and service standards.</span></p><br></li></ul><p><span><strong>What do we need from you?</strong></span></p><br><ul><li><p><span>Diploma or certification in fitness, personal training, or a related field.</span></p><br></li><li><p><span>Minimum 1 year of experience as a fitness or gym instructor, preferably in a hotel or wellness facility.</span></p><br></li><li><p><span>Must be certified in CPR and First Aid.</span></p><br></li><li><p><span>Strong interpersonal and motivational skills.</span></p><br></li><li><p><span>Fluency in English and Arabic.</span></p><br></li><li><p><span>Good knowledge of health & safety procedures.</span></p><br></li><li><p><span>Professional appearance and positive attitude.</span></p><br></li><li><p><span>Must be flexible to work shifts including weekends and holidays.</span></p><br></li><li><p><span>Computer literacy and basic administrative skills.</span></p><br></li></ul><p><span><strong>What you can expect from us:</strong></span></p><br><p><br><span>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. </span></p><br><p><span>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. </span></p><br><p><span>So, join us and you’ll become part of our ever-growing global family.</span></p><br><p><span>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.</span></p><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Aspire Software is looking for a Senior Software Developer to join our team in Lebanon. About the Job: The Senior AI Software Developer is an experienced full stack developer who focuses on complex tasks requiring a high level of abstraction, applying the right techniques to deliver quality and avoid technical debt. The role combines strong backend engineering in Java with modern frontend development in TypeScript, and contributes to the architectural decisions that shape the growth of our product. We expect this developer to work fluently with AI-assisted coding tools and to use them effectively to accelerate delivery without compromising quality. Areas of key responsibilities: Use AI to write code in Java (backend) and TypeScript/JavaScript (frontend) to develop new features, working across the full stack. Make effective use of AI coding assistants and developer tooling (e.g. code generation, review, and refactoring) to increase productivity while maintaining code quality, security, and maintainability. Contribute to general software architecture decisions, collaborating closely with the Software Architect and colleagues from SysOps to make the right technical choices and grow our product. Participate in an on-call rotation to support the reliability of our production systems, applying basic system knowledge to diagnose and resolve issues. Analyse and fix defects reported by the 2nd level team. Work with the QA team to fix issues found during the software verification phase prior to rollouts. Use AI to create unit, performance, and integration tests. Work with AI Pod Lead to complete specifications with technical details. Analyse user metrics, propose, and implement improvements. Other duties as reasonably directed; adhere to all Seekda policies; take all reasonable care to ensure that your actions or omissions do not impact the health and safety of yourself and others in the workplace; recognise the dignity and respect of every team member and actively contribute to maintaining a work environment free from harassment, sexual harassment and discrimination.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Background and Experience:</p><ul><li>Relevant job experience and/or a degree in computer science</li><li>Minimum 4 years of experience</li><li>Solid backend development skills in Java and frontend development skills in TypeScript i.e. a genuine full stack profile (additional experience with JavaScript, XML, JSON is a plus)</li><li>Practical experience using AI-assisted development tools (e.g. AI coding assistants, LLMbased tooling) in a professional software development context</li><li>Experience with general software architecture and the ability to collaborate with architects and operations colleagues on design decisions</li><li>Experience working with CI/CD and SCM tools</li><li>Experience with databases and distributed systems</li><li>Basic system / infrastructure knowledge (beneficial for on-call responsibilities)</li><li>Experience working with larger software projects</li><li>Experience working with cross-cultural and cross-country teams</li></ul><p>Skills and abilities:</p><ul><li>Team-oriented, problem-focused working approach</li><li>Accuracy and attention to detail</li><li>Ability to connect business and technical problems</li><li>Ability to quickly adapt to new technologies and frameworks</li><li>Proficiency with AI coding tools and sound judgement about when and how to apply them (including awareness of their limitations)</li><li>Willingness to participate in an on-call rotation</li></ul><p></p></section>
About the Role
<br>
<br>We are looking for an experienced and detail-oriented Chief Accountant to oversee the company's accounting operations and ensure accurate, timely, and compliant financial reporting.
<br>
<br>The successful candidate will manage day-to-day accounting activities, prepare financial statements, supervise accounting staff, support budgeting and financial analysis, and ensure compliance with applicable accounting standards and tax regulations.
<br>
<br>Key Responsibilities
<br>Manage and supervise daily accounting operations, including general ledger, accounts payable, accounts receivable, and cash management.
<br>Prepare monthly, quarterly, and annual financial statements and management reports.
<br>Ensure accurate recording and reconciliation of all financial transactions.
<br>Perform bank, balance sheet, and general ledger reconciliations.
<br>Monitor accounts receivable and payable and ensure timely settlements.
<br>Prepare and review journal entries, accruals, provisions, and account adjustments.
<br>Assist with budgeting, forecasting, and cash-flow planning.
<br>Ensure compliance with applicable accounting standards, tax regulations, and company policies.
<br>Coordinate with external auditors and provide required financial documentation.
<br>Support the preparation of tax returns and other statutory financial requirements.
<br>Monitor internal controls and identify opportunities to improve accounting processes.
<br>Supervise, train, and support junior accounting team members.
<br>Provide management with financial information and analysis to support business decisions.
<br>Maintain accurate and organized accounting records and documentation.
<br>
<br>Requirements
<br>Bachelor's degree in Accounting, Finance, or a related field.
<br>Minimum 5 years of relevant accounting experience, preferably including experience as a Chief Accountant or Senior Accountant.
<br>Strong knowledge of accounting principles and financial reporting.
<br>Experience with ERP/accounting software and Microsoft Excel.
<br>Strong analytical, organizational, and problem-solving skills.
<br>Excellent attention to detail and accuracy.
<br>Ability to meet deadlines and work effectively under pressure.
<br>Good communication and interpersonal skills.
<br>Knowledge of local tax and statutory requirements is preferred
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>to ensure you deliver and exceed the guests expectations in accordance with The spa's vision, core values and all related brand standards, procedures and policies. MAIN RESPONSIBILITIES To deliver treatments and whole spa experience to high standard and ensure the guests needs are cared for. This means tailoring treatments where needed in accordance with the training. To connect and communicate with your guests. Get to know and understand them and record preferences and information as required. To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time. Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies. Following scheduled roster and daily appointment schedule. Must adhere to training as set down by the Spa Manager and Head Therapist. To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa. To maintain a high standard of appearance and personal hygiene as per policy. To always be punctual and prepared in advance of treatments. Ensure that daily sales figures are accurately recorded. To be adaptable and accountable for all actions. To cover reception as and when required. Courtesy to guests and other members of staff at all times</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Internationally recognized Massage certificate.</li><li>Internationally recognized beauty therapy certificate.(an advantage)</li><li>Experience with advanced cosmetology. (an advantage)</li><li>Aromatherapy certificate.</li><li>First aid and CPR certificate. (an advantage)</li><li>Knowledge of natural therapies.</li><li>To have a Three years experience in Spa Therapy</li><li>Local language excellent oral and written skills (as applicable)</li><li>English excellent oral and written skills</li><li>Additional language - beneficial</li></ul><p>COMPETENCIES: Include the skills the candidate must have to fill this Position:</p><ul><li>High levels of customer service.</li><li>Strong leadership skills.</li><li>People Oriented</li><li>Passionate for European luxury</li><li>Entrepreneurial</li><li>Straightforward</li></ul><p></p></section>
Company Description FUJILIFT headquartered in Lebanon, serves customers in more than 57 countries, reflecting a strong global presence and reliable export capabilities. FUJILIFT focuses on advanced engineering, safety, and sustainability to deliver high-quality elevators and related services. Team members contribute to projects that meet international standards and support clients worldwide. The organization values professionalism, continuous improvement, and long-term partnerships with customers and employees alike.
<br>
<br>Role Description The Warehouse Supervisor is a full-time, on-site role based in Beirut, responsible for overseeing daily warehouse operations and staff. This position coordinates shipping and receiving activities, monitors material handling and storage, and ensures accurate inventory control for elevator components and related materials. The Warehouse Supervisor organizes workflows, assigns tasks, and enforces safety procedures, including proper use of forklifts and other equipment. The role includes tracking stock levels, preparing reports, resolving discrepancies, and maintaining an orderly, efficient warehouse environment. Collaboration with procurement, logistics, and production teams is essential to support timely project delivery and high service standards.
<br>
<br>Qualifications
<br>
<br>Candidates should possess strong Supervisory Skills, including team leadership, task assignment, and performance monitoring.
<br>Candidates should possess experience in Shipping & Receiving, with the ability to manage inbound and outbound shipments and documentation.
<br>Candidates should possess proficiency in Material Handling and Inventory Control to ensure safe storage and accurate stock tracking.
<br>Candidates should possess practical Forklift Operation skills and adherence to equipment safety standards.
<br>Candidates should possess good organizational and time management abilities, with attention to detail and problem-solving skills.
<br>Candidates should possess familiarity with warehouse management systems or basic ERP tools, and competency in MS Office applications.
<br>Candidates should possess knowledge of safety regulations and best practices in warehouse operations.
<br>Relevant experience in industrial, manufacturing, or logistics environments and a technical or business-related educational background are beneficial
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>About Lyra</strong><br> Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be contracted by Lyra Clinical Associates.<br>
<p><strong><span>Note for providers:</span></strong><span> If you have a client who has access to Lyra and is interested in having their sessions covered through their employer benefit with us, please review the opportunity below to determine if you meet the requirements. Once confirmed, we encourage you to submit your application via the apply link at the bottom of the page. </span></p><br> <p><span>By joining Lyra's network, not only would you be able to provide ongoing care for your client, but also have the opportunity to connect with other Lyra members for care.</span></p><br> <p><strong><span>About the Opportunity</span></strong></p><br>
<p><span>Lyra’s provider network is composed of in-person and virtual therapists, physicians, and coaches across the US. With our advanced matching technology, supportive provider platform, and opportunities for training and clinical consultation, being part of our network is an incredible chance to do what you love (like client care) with support for the things you don’t love (like self promotion and scheduling).</span></p><br> <p><strong><span>This opportunity is a great fit</span></strong><span> if you’re an independently licensed clinical therapist interested in providing culturally responsive, evidence-based therapy for children, adults, couples, and/or families. We encourage clinicians to apply who have experience with caseloads that include a comprehensive spectrum of mental health needs, from milder presentations to more complex and severe support. This opportunity is a great fit for providers seeking well-matched and motivated clients, administrative and marketing support, and easy invoicing with quick payments. The ability to work with clients in person through your private or group practice is strongly preferred. </span></p><br> <br><br><p><b>Requirements </b></p><br><ul>
<li><ul>
<li>
<p><span>Master’s or doctoral degree from a clinical track (e.g., MSW, MFT, MC, MMHC, PhD, PsyD)</span></p><br>
</li>
<li>
<p><strong><span>Unrestricted LCSW, LMFT, LPC, PsyD, PhD, or equivalent license (i.e., able to work independently, without supervision from a licensed supervisor) without current, past, or pending disciplinary action</span></strong></p><br>
</li>
<li>
<p><span>Experience and commitment to providing evidence-based treatments (e.g., ACT, CBT, CPT, DBT) and clinical best practices (e.g., measurement based care, promoting skills practice) </span></p><br>
</li>
<li>
<p><strong><span>Ability to provide care</span></strong><span> to children, adults, couples, and/or families with a </span><strong><span>strong preference for in-person</span></strong><span> care delivery </span></p><br>
</li>
<li>
<p><span>Experience managing risk and responding to clinical crises, as needed</span></p><br>
</li>
<li>
<p><span>Full-time resident of the United States</span></p><br>
</li>
</ul><br></li></ul><br><p><b>Here are some of the advantages to joining the Lyra provider network: </b></p><br><ul>
<li><ul>
<li>
<p><span>Connect with highly compatible clients thanks to Lyra’s powerful matching algorithm technology</span></p><br>
</li>
<li>
<p><span>Set your own schedule, without a minimum hours requirement</span></p><br>
</li>
<li>
<p><span>Let Lyra clients easily book appointments with the Lyra Calendar feature, which seamlessly integrates with your calendar</span></p><br>
</li>
<li>
<p><span>Focus less on the administrative burden of billing with Lyra’s paperless billing and quick payment turnaround </span></p><br>
</li>
<li>
<p><span>Access Lyra’s experienced clinical consultations team to get rapid support with your Lyra clients as well as access a range of specialty group consultation meetings</span></p><br>
</li>
<li>
<p><span>Have peace of mind with Lyra’s 24/7 Care Navigation team for crisis support </span></p><br>
</li>
<li>
<p><span>Upskill your knowledgebase with access to Lyra’s large collection of free and relevant CE credited courses approved by APA, ASWB, and NBCC</span></p><br>
</li>
<li>
<p><span>Stay in the know with monthly newsletters and robust Help Center resources just for Lyra providers </span></p><br>
</li>
<li>
<p><span>Access to exclusive provider events with Lyra’s clinical leaders </span></p><br>
</li>
</ul></li></ul><br> </div>
We are looking for a Chef and Sous Chef to join our team and support the daily kitchen operations of a fast-paced food & beverage concept.
<br>
<br>The ideal candidates should have hands-on experience in fast food and high-volume kitchen operations, with strong knowledge of fries, burgers, sandwiches, sauces, and other quick-service food items.
<br>
<br>Key Responsibilities
<br>Prepare and cook food according to recipes, quality standards, and portion specifications.
<br>Prepare and oversee the preparation of fries, burgers, sandwiches, sauces, and other fast-food items.
<br>Ensure consistency in taste, presentation, portioning, and quality.
<br>Maintain high standards of food safety, hygiene, and kitchen cleanliness.
<br>Organize daily kitchen preparation and ensure all ingredients are ready for service.
<br>Monitor food quality and freshness throughout the day.
<br>Manage cooking times and ensure orders are prepared efficiently during busy periods.
<br>Monitor stock levels and communicate ingredient requirements to the relevant team.
<br>Minimize food waste and ensure proper storage and handling of ingredients.
<br>Maintain kitchen equipment and report any issues or maintenance needs.
<br>For the Sous Chef
<br>
<br>In addition to the above, the Sous Chef will:
<br>
<br>Support and supervise the kitchen team during daily operations.
<br>Coordinate kitchen workflow during peak hours.
<br>Ensure team members follow recipes, procedures, and food safety standards.
<br>Assist the Chef in managing preparation, service, and kitchen organization.
<br>Step in and lead the kitchen in the Chef's absence.
<br>Requirements
<br>Previous experience as a Chef or Sous Chef, preferably in fast food, casual dining, or a high-volume kitchen.
<br>Strong hands-on cooking skills and knowledge of fast-food preparation.
<br>Experience with deep frying and fries preparation is highly preferred.
<br>Ability to work efficiently under pressure and during busy service periods.
<br>Strong attention to cleanliness, food safety, and consistency.
<br>Good teamwork and communication skills.
<br>Ability to manage time and prioritize tasks effectively.
<br>
<br>Location: Zouk Mosbeh
<br>Employment Type: Full-time
<br>Experience: Previous kitchen experience required.
<br>
<br>If you are passionate about food, work well in a fast-paced environment, and have experience in fast-food operations, we would love to hear from you
Key Responsibilities
<br>• Lead, mentor, coach, and develop the Customer Support team, fostering a high-performance and customer-centric culture.
<br>• Recruit, onboard, train, and evaluate Customer Support team members, ensuring continuous development and performance management.
<br>• Oversee the day-to-day operations of the Customer Support Department, ensuring service quality, operational efficiency, and adherence to Service Level Agreements (SLAs).
<br>• Manage complex client inquiries, complaints, and escalations, ensuring timely and professional resolution.
<br>• Oversee customer support activities across all communication channels, including phone, email, live chat, WhatsApp, and CRM platforms.
<br>• Supervise the onboarding process for both individual and corporate clients, ensuring completeness, accuracy, and compliance with internal procedures.
<br>• Oversee KYC and AML reviews, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and ongoing monitoring in accordance with internal policies and applicable regulatory requirements.
<br>• Ensure the timely preparation and submission of regulatory reports, questionnaires, and other reporting obligations required by regulatory authorities.
<br>• Oversee payment operations, including client deposits, withdrawals, payment investigations, reconciliation support, and coordination with internal Finance and Operations teams.
<br>• Coordinate with Compliance, Finance, Dealing, IT, and other internal departments to ensure the timely resolution of operational and client-related matters.
<br>• Develop, maintain, and enforce customer support procedures, policies, and standard operating procedures (SOPs).
<br>• Monitor customer support KPIs and operational metrics, including response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.
<br>• Prepare and present daily, weekly, monthly, quarterly, and ad hoc management reports covering customer support performance, onboarding statistics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other operational metrics.
<br>• Conduct quality assurance reviews of customer interactions and provide regular coaching and feedback to maintain high service standards.
<br>• Maintain accurate records and ensure the confidentiality and integrity of client information in accordance with company policies and regulatory requirements.
<br>• Support internal and external audits by providing documentation, reports, and operational information as required.
<br>• Perform any other duties reasonably assigned by senior management
<p>We are seeking an Infrastructure Engineer to join our IT Infrastructure team. This position offers an excellent opportunity for a motivated individual with a strong technical foundation to develop hands-on expertise across server administration, networking, cloud services, and IT operations. Reporting to senior members of the team, the successful candidate will contribute to the day-to-day maintenance of our environment while gaining exposure to industry best practices in system administration, security, monitoring, and automation.</p><p>Key Responsibilities:</p><ul><li>Support the administration and maintenance of Windows Server infrastructure and Active Directory services.</li><li>Assist in the administration of Microsoft 365 and Microsoft Azure environments.</li><li>Contribute to the ongoing management of VMware virtualization platforms.</li><li>Monitor infrastructure health, respond to system alerts, and escalate issues as required.</li><li>Troubleshoot and resolve incidents relating to servers, storage, and network components.</li><li>Participate in infrastructure projects, including upgrades, migrations, and new deployments.</li><li>Support backup, business continuity, and disaster recovery operations.</li><li>Maintain accurate and up-to-date technical documentation, procedures, and knowledge base articles.</li><li>Collaborate with internal teams to investigate and resolve escalated technical issues.</li><li>Adhere to established security standards and operational best practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.</p><p>Qualifications and Experience:</p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related discipline.</li><li>2 - 4 years of experience in an IT infrastructure or systems administration role.</li><li>Working knowledge of Windows Server, Active Directory, DNS, DHCP, and core networking concepts.</li><li>Exposure to Microsoft 365 and Microsoft Azure is considered an advantage.</li><li>Familiarity with virtualization technologies, particularly VMware, is desirable.</li><li>Knowledge of FortiGate firewalls and related network security technologies is a plus.</li><li>Strong analytical and problem-solving capabilities.</li><li>A proactive mindset with a willingness to learn, take initiative, and assume ownership of assigned tasks.</li><li>Effective written and verbal communication skills, with the ability to work collaboratively within a team environment.</li></ul>