وظائف افراد امن - بيروت لبنان

Key Responsibilities <br>Coffee Shop Operations <br>• Manage the day-to-day operations of Kahawa coffee shops across all locations. <br>• Ensure consistent product quality, service standards, cleanliness, presentation, and customer experience. <br>• Establish and maintain operating procedures and service standards. <br>• Conduct regular branch visits and ensure operational issues are addressed promptly. <br>• Ensure equipment, coffee machines, kitchen equipment, and facilities are properly maintained. <br>Sales & Business Development <br>• Develop initiatives to increase customer traffic, average spending, and overall sales. <br>• Monitor branch sales performance and identify opportunities for improvement. <br>• Support promotions, new products, seasonal offers, and customer-engagement initiatives. <br>• Develop opportunities for corporate customers, catering, delivery, and other additional revenue channels. <br>• Monitor competitors and market trends within Lubumbashi. <br>Manpower Management <br>• Manage baristas, cashiers, service staff, kitchen employees, supervisors, and other coffee-shop personnel. <br>• Prepare manpower schedules according to operational requirements. <br>• Train and coach employees on customer service, product knowledge, selling techniques, hygiene, and operational standards. <br>• Monitor employee performance, attendance, productivity, and discipline. <br>• Build a strong service-oriented culture across Kahawa locations. <br>Procurement & Inventory <br>• Coordinate purchasing of coffee, food ingredients, packaging, beverages, consumables, and operating supplies. <br>• Maintain appropriate inventory levels while minimizing shortages, waste, and overstocking. <br>• Monitor suppliers, purchasing prices, product quality, and delivery performance. <br>• Control stock movements, wastage, expiry, and consumption. <br>Cost & Financial Control <br>• Monitor sales, food and beverage costs, labor costs, wastage, and operational expenses. <br>• Work toward improving profitability at both branch and overall business level. <br>• Monitor cash-control procedures and ensure proper reconciliation of daily sales. <br>• Prepare and review operational and sales reports. <br>Customer Experience <br>• Ensure customers receive professional, welcoming, and consistent service. <br>• Handle customer complaints and ensure appropriate corrective actions. <br>• Develop initiatives to increase customer loyalty and repeat business. <br>• Maintain the image and positioning of Kahawa as a quality coffee-shop brand in Lubumbashi. <br>Education & Experience <br>• Bachelor's degree or relevant professional qualification in Hospitality Management, Business Administration, Food & Beverage Management, or related field preferred. <br>• Preferably 5+ years of experience in coffee shops, restaurants, cafés, bakery cafés, or food & beverage operations. <br>• Previous experience managing multiple locations or branches is strongly preferred. <br>• Experience in purchasing, inventory management, manpower planning, and sales development is highly desirable. <br>• Previous experience in Africa or multicultural environments would be an advantage. <br>Knowledge & Skills <br>• Strong coffee-shop / restaurant operations knowledge. <br>• Strong people-management and leadership capability. <br>• Good understanding of food and beverage cost control. <br>• Strong purchasing and inventory-management skills. <br>• Commercial mindset with focus on sales growth and profitability. <br>• Strong customer-service orientation. <br>• Ability to analyze operational and sales performance. <br>• Hands-on problem-solving capability. <br>• Ability to work independently and manage several locations simultaneously. <br>• Good communication and interpersonal skills. <br>• French and/or English proficiency appropriate for the Lubumbashi operating environment

The Accountant is responsible for maintaining and reconciling all payable account and issues payment vouchers. S/He is responsible for the preparation of the monthly payroll for the company employees. <br>S/he is involved in the preparation of periodical governmental employment related reports. <br>S/he handles information in strict confidentiality. <br> <br> <br> <br> <br>Responsibilities: <br> <br>Handle all suppliers’ accounts by processing and settling statements. <br> <br>Prepare, post payments, and process bank transfers. <br> <br>Process letters for bank transfers and files the appropriate documents. <br> <br>Prepare financial reports such as profit and loss statement. <br> <br>Prepare budget (project cash) for each project with follow-up and updating at each deviation. <br> <br>Prepare cash-flow projection by determining daily, weekly, and monthly cash needs to meet the company’s expenditures.  <br> <br>Issue checks and reconciles petty cash. <br> <br>Ensure that all payment entries are filed with supporting documents. <br> <br>Maintain and reconcile all employees accounts.    <br> <br>Match vendor invoices against purchase orders in a timely manner as when submitted by suppliers. <br> <br>Coordinate with the sales department and set up new customer accounts on the system.  <br> <br>Manage the payroll module by ensuring all data and information is current and complete. <br> <br>Prepare & process monthly payroll, for staff, print and distribute pay slips. Prepare monthly salary report. <br> <br>Prepare monthy income statements and balance sheet.  <br> <br>Prepare monthly & quarterly social security and income tax payments reports. Prepare quarterly VAT. <br> <br>Assist with the periodic Audits (internal and external).  <br> <br>Maintain cost enter data entry (project by project) including transportation, engineering, administration, labor… <br> <br>Maintain confidentiality of all payroll and data information. <br> <br>Work Schedule: 7:30 a.m to 5:00 pm <br>Every other Saturday 7:30 to 1:00

<p>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>Role Overview</p><p>As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working sometimes during check-in and with guests waiting. You will help customers use our software effectively, answer how-to questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations. This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect. You will resolve as much as possible during the initial interaction. When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over. Tickets are initially triaged and tagged through AI-assisted workflows. You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.</p><p>What You Will Do</p><ul><li>Work the Shared Support Queue</li><li>Pull tickets from the team s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution. The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.</li><li>Support Customers Across Every Channel</li><li>Provide support through phone, email, and chat. Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.</li><li>Answer Product and Workflow Questions</li><li>Help customers understand how to use the software in their day-to-day hotel operations. This includes explaining features, walking users through processes, helping with configuration, and identifying when a how-to question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.</li><li>Work With AI-Assisted Support Tools</li><li>Review AI-generated classifications and drafted responses before relying on them as our answer. Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters. AI output is a starting point. You remain accountable for the accuracy of the response and for confirming that the customer s issue has been resolved.</li><li>Diagnose Issues Across Our Product Portfolio</li><li>Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more. Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.</li><li>Troubleshoot Integrations</li><li>Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.</li><li>Support Card Payments and Terminals</li><li>Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues. Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.</li><li>Support Distribution and OTA Connectivity</li><li>Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.com, Expedia, Agoda, and Airbnb. Recognize the operational impact of distribution issues. For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.</li><li>Maintain Accurate Support Records</li><li>Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.</li><li>Reduce Repeat Contact</li></ul><p><strong>Desired Candidate Profile</strong></p><p>At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role</p><p>A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence</p><p>Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect</p><p>Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests</p><p>Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks</p><p>Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations</p><p>Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders</p><p>Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue</p><p>Ability to manage and prioritize your workload without needing to be given a daily task list</p><p>Strong ownership and follow-through, including confirming that the customer s issue has been resolved</p><p>Beneficial Experience</p><ul><li>Hotel front-desk, reservations, accounting, or back-office experience</li><li>Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider</li><li>Experience with channel managers, booking engines, or OTA extranets</li><li>Experience with Zendesk or a comparable ticketing platform</li><li>SQL knowledge or experience building reports from a relational database</li><li>Basic networking knowledge</li><li>Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness</li><li>Experience supporting SaaS products or connected software platforms</li></ul>

Position Overview <br>We are seeking a creative and versatile Social Media & Content Creator to manage and elevate the digital presence across our brands. In this role, you will plan, produce, edit, and publish engaging multimedia content to drive brand awareness, audience growth, and commercial initiatives. <br>Key Responsibilities <br>• Content Production: Film, edit, and write copy for high-quality short-form videos (Reels, TikToks), photos, stories, and promotions across Instagram, Facebook, LinkedIn, TikTok, and YouTube. <br>• Planning & Strategy: Develop and execute social media calendars aligned with product launches, seasonal campaigns, and marketing priorities. <br>• Account & Community Management: Publish approved posts, monitor audience interactions, handle routine inquiries, and strictly manage brand account access and security. <br>• Team Collaboration: Work closely with the Graphic Designer, Sales, and Operations teams to cover company activities, live events, and promotional campaigns. <br>• Analytics & Performance: Track platform insights (reach, engagement, views) to evaluate performance and continuously refine content strategies. <br>Key Requirements <br>• Experience: 2–4 years of hands-on experience in social media and digital content creation. <br>• Education: Degree or Diploma in Marketing, Digital Marketing, Communications, Multimedia, or a related field. <br>• Technical Skills: Strong photo/video capture skills and proficiency with tools like CapCut, Canva, Adobe Premiere Pro, and Photoshop. <br>• Portfolio Required: A portfolio showcasing original social media videos, reels, photography, and digital campaigns. <br>• Core Competencies: Visual storytelling, trend awareness, multi-brand adaptability, and commercial focus

<p>About the job</p><p>&nbsp;</p><p>We are a channel sales agency we work with different vendors to find, recruit, identify the ideal partner profile for them, then manage the process to grow the sales for the vendors we work with. We sometimes work with vendors entering the US Channel market, sometimes lesser known to the US Channel ecosystem or vendors that are in the US that maybe want to a Fractional channel member without the full headcount and taxes, healthcare costs associated with full time employees.</p><p>&nbsp;</p><p>Overview</p><p>&nbsp;</p><p>We are seeking a Partner Development Representative (PDR) to support and scale partnerships. The Partner Development Representative is responsible for executing outbound partner engagement, find the ideal partner profile, finding the best contact to discuss partnerships, and passing the lead or contact and setting us the meeting for the Channel Sales Team to discuss terms and contracts.</p><p>&nbsp;</p><p>Responsibilities</p><p>&nbsp;</p><ul><li>Execute structured, high-volume outbound outreach to key IT resellers and partner stakeholders, including field sellers, partner managers, and solution architects.</li><li>Engage prioritized customer accounts in collaboration with partner teams to identify and develop joint opportunities.</li><li>Secure and lead initial discovery conversations to position joint value propositions and uncover customer needs.</li><li>Generate qualified partner-sourced opportunities (Stage 0 / Stage 1) and drive early pipeline progression.</li><li>Act as the first point of contact for partner-driven opportunities and maintain consistent partner engagement.</li><li>Build and nurture relationships with key stakeholders across USA and verticals.</li><li>Collaborate with Partner, Sales, and Technical teams to activate and advance co-sell motions.</li><li>Qualify early-stage opportunities to assess fit, timing, and next steps.</li><li>Coordinate opportunity progression from Stage 0 to Stage 1 and support handoff to Sales.</li><li>Schedule and coordinate initial meetings between partners, customers, and internal teams.</li><li>Manage outreach cadences and communications using tools such as Apollo and LinkedIn.</li><li>Maintain consistent follow-up to ensure momentum on partner-led initiatives.</li><li>Capture insights and feedback to refine targeting, messaging, and outreach strategies.</li><li>Support cross-functional coordination to ensure seamless execution of partner-driven motions.</li></ul><p>Requirements</p><p>&nbsp;</p><ul><li>1–3+ years of experience in SDR, BDR, partner development, or channel-related roles.</li><li>Demonstrated success in outbound prospecting across email, phone, LinkedIn, and partner channels.</li><li>Experience working with or alongside software vendors.</li><li>Ability to conduct discovery conversations and qualify opportunities, including technical use cases.</li><li>Familiarity with SaaS products and ecosystems.</li><li>Strong organizational skills with the ability to manage multiple outreach streams simultaneously.</li><li>Clear, concise communication skills with strong follow-through.</li><li>Excellent English</li></ul><p>&nbsp;</p><p>Preferred Qualifications</p><p>&nbsp;</p><ul><li>Experience in software, cloud, or enterprise software product environments.</li><li>Familiarity with co-sell motions and partner programs.</li><li>Exposure to technical concepts such as UEM, cloud architecture, or security software.</li></ul>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel. Hospitality or hotel management education is an advantage. Excellent communication and interpersonal skills. Fluent English; Arabic and French are strong advantages. Professional appearance and excellent personal presentation. Strong customer-service and problem-solving skills. Ability to remain calm and professional under pressure. Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage. Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays. Strong attention to detail and ability to multitask. Positive attitude, teamwork, and a genuine passion for hospitality. Key Competencies Luxury guest service Communication skills Guest complaint handling Attention to detail Teamwork Professionalism Problem solving Upselling skills Cash and payment handling Time management Cultural awareness Confidentiality and discretion</p>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.</li><li>Hospitality or hotel management education is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent English; Arabic and French are strong advantages.</li><li>Professional appearance and excellent personal presentation.</li><li>Strong customer-service and problem-solving skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.</li><li>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.</li><li>Strong attention to detail and ability to multitask.</li><li>Positive attitude, teamwork, and a genuine passion for hospitality.</li></ul><p>Key Competencies</p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel. Hospitality or hotel management education is an advantage. Excellent communication and interpersonal skills. Fluent English; Arabic and French are strong advantages. Professional appearance and excellent personal presentation. Strong customer-service and problem-solving skills. Ability to remain calm and professional under pressure. Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage. Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays. Strong attention to detail and ability to multitask. Positive attitude, teamwork, and a genuine passion for hospitality.</p><p>Key Competencies</p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.</li><li>Hospitality or hotel management education is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent English; Arabic and French are strong advantages.</li><li>Professional appearance and excellent personal presentation.</li><li>Strong customer-service and problem-solving skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.</li><li>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.</li><li>Strong attention to detail and ability to multitask.</li><li>Positive attitude, teamwork, and a genuine passion for hospitality.</li></ul><p>Key Competencies</p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>Welcome and greet guests in a warm, professional, and courteous manner.<br>Perform check-in and check-out procedures accurately and efficiently.<br>Verify guest reservations, identification, payment details, and room preferences.<br>Provide guests with information about hotel facilities, services, restaurants, and local attractions.<br>Handle guest requests, inquiries, complaints, and special arrangements professionally.<br>Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability.<br>Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service.<br>Manage room keys, guest profiles, wake-up calls, messages, and other front office requests.<br>Process cash, credit card, and other payment transactions accurately.<br>Maintain accurate guest accounts and assist with billing discrepancies.<br>Promote hotel services and suitable upgrades while maintaining a guest-focused approach.<br>Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention.<br>Handle telephone calls and correspondence professionally.<br>Follow hotel standards for guest privacy, security, safety, and confidentiality.<br>Maintain a clean, organized, and professional front desk area.<br>Record and communicate guest issues and special requests during shift handovers.<br>Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager.<br>Follow all hotel policies, procedures, and luxury service standards.<br>Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.</li><li>Hospitality or hotel management education is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent English; Arabic and French are strong advantages.</li><li>Professional appearance and excellent personal presentation.</li><li>Strong customer-service and problem-solving skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.</li><li>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.</li><li>Strong attention to detail and ability to multitask.</li><li>Positive attitude, teamwork, and a genuine passion for hospitality.</li></ul><p><strong>Key Competencies</strong></p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>Nassar Computer Solutions is looking for an experienced <strong>Senior Full Stack Software Developer (.NET)</strong> to join our software development team. The successful candidate will design, develop, and maintain business-critical applications while contributing to technical architecture and driving software quality throughout the development lifecycle.</p><br><p><strong>Responsibilities</strong></p><br><ul><li>Develop, enhance, and maintain enterprise software applications, backend services, and APIs.</li><li>Analyze business requirements and design reliable, scalable technical solutions.</li><li>Debug and resolve complex application, database, integration, and production issues.</li><li>Develop and optimize SQL Server databases, stored procedures, functions, views, triggers, and queries.</li><li>Participate in software architecture, technical analysis, and solution design.</li><li>Perform code reviews and promote coding standards and best practices.</li><li>Coordinate with Product, DevOps, and development teams throughout the software lifecycle.</li><li>Ensure developed features meet functional, performance, and quality requirements before deployment.</li><li>Prepare and maintain technical documentation.</li><li>Manage source code using Git/GitHub and participate in pull requests and version control best practices.</li><li>Support software deployments, upgrades, releases, and production support.</li><li>Continuously improve software quality, performance, scalability, security, and maintainability.</li></ul><br>Qualifications<br><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Minimum <strong>6 years</strong> of professional software development experience.</li><li>Strong experience with <strong>C#</strong>, <strong>ASP.NET Core</strong>, and <strong>ASP.NET</strong>.</li><li>Experience with front-end technologies such as <strong>HTML, CSS, and JavaScript</strong>.</li><li>Experience with <strong>Blazor</strong> and <strong>Telerik UI</strong>.</li><li>Strong knowledge of <strong>Microsoft SQL Server</strong>.</li><li>Strong experience developing <strong>Stored Procedures, Functions, Views, Triggers</strong>, and optimizing SQL performance.</li><li>Experience designing and developing <strong>REST APIs</strong>.</li><li>Experience with <strong>Git/GitHub</strong>, pull requests, and source control.</li><li>Good understanding of <strong>Object-Oriented Programming (OOP), SOLID Principles, Design Patterns, and Clean Code</strong>.</li><li>Strong analytical, problem-solving, and debugging skills.</li><li>Ability to analyze business requirements and translate them into scalable, maintainable technical solutions.</li><li>Strong communication, collaboration, and interpersonal skills.</li><li>Ability to work independently while contributing effectively within a collaborative development team.</li><li>Strong sense of ownership, accountability, and commitment to delivering high-quality software.</li><li>Familiarity with AI-assisted software development and the ability to effectively leverage modern AI tools to enhance productivity, code quality, and problem-solving.</li></ul><br>Additional Information<br><ul><li><p><strong>Nice to Have</strong></p><br></li><li>Experience with <strong>.NET MAUI</strong>.</li><li>Experience with <strong>unit testing</strong> and automated testing.</li><li>Knowledge of <strong>ERP</strong> and/or <strong>HR Management Systems</strong>.</li><li>Experience with <strong>Microsoft Azure</strong>, <strong>Docker</strong>, or <strong>CI/CD</strong> pipelines.</li></ul><br><br> </div>

<p>We are looking for an experienced Senior Full Stack Software Developer (.NET) to join our software development team. The successful candidate will design, develop, and maintain business-critical applications while contributing to technical architecture and driving software quality throughout the development lifecycle.</p><p><b>Responsibilities</b>:</p><ul><li>Develop, enhance, and maintain enterprise software applications, backend services, and APIs.</li><li>Analyze business requirements and design reliable, scalable technical solutions.</li><li>Debug and resolve complex application, database, integration, and production issues.</li><li>Develop and optimize SQL Server databases, stored procedures, functions, views, triggers, and queries.</li><li>Participate in software architecture, technical analysis, and solution design.</li><li>Perform code reviews and promote coding standards and best practices.</li><li>Coordinate with Product, DevOps, and development teams throughout the software lifecycle.</li><li>Ensure developed features meet functional, performance, and quality requirements before deployment.</li><li>Prepare and maintain technical documentation.</li><li>Manage source code using Git/GitHub and participate in pull requests and version control best practices.</li><li>Support software deployments, upgrades, releases, and production support.</li><li>Continuously improve software quality, performance, scalability, security, and maintainability.</li></ul><p>Required Skills &amp; Qualifications:</p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Minimum 6 years of professional software development experience.</li><li>Strong experience with C#, ASP.NET Core, and ASP.NET.</li><li>Experience with front-end technologies such as HTML, CSS, and JavaScript.</li><li>Experience with Blazor and Telerik UI.</li><li>Strong knowledge of Microsoft SQL Server.</li><li>Strong experience developing Stored Procedures, Functions, Views, Triggers, and optimizing SQL performance.</li><li>Experience designing and developing REST APIs.</li><li>Experience with Git/GitHub, pull requests, and source control.</li><li>Good understanding of Object-Oriented Programming (OOP), SOLID Principles, Design Patterns, and Clean Code.</li><li>Strong analytical, problem-solving, and debugging skills.</li><li>Ability to analyze business requirements and translate them into scalable, maintainable technical solutions.</li><li>Strong communication, collaboration, and interpersonal skills.</li><li>Ability to work independently while contributing effectively within a collaborative development team.</li><li>Strong sense of ownership, accountability, and commitment to delivering high-quality software.</li><li>Familiarity with AI-assisted software development and the ability to effectively leverage modern AI tools to enhance productivity, code quality, and problem-solving.</li></ul><p><b>Nice to Have:</b></p><ul><li>Experience with .NET MAUI.</li><li>Experience with unit testing and automated testing.</li><li>Knowledge of ERP and/or HR Management Systems.</li><li>Experience with Microsoft Azure, Docker, or CI/CD pipelines.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

We’re Hiring – Property Coordinator <br> <br> <br>The Property Coordinator will support the day to day management of our properties, coordinate with tenants, suppliers, contractors, and internal teams, and help ensure that operations run smoothly and efficiently. <br> <br>Key Responsibilities: <br> <br>* Coordinate daily property and facility management activities <br>* Act as a point of contact for tenants and respond to requests and concerns <br>* Follow up on maintenance requests, contractors, and service providers <br>* Coordinate inspections, repairs, and scheduled maintenance activities <br>* Prepare and follow up on quotations, purchase requests, and work orders <br>* Assist with service charge collection and tenant account follow-ups and invoicing <br>* Maintain property records, reports, contracts, and documentation <br>* Monitor contractors and suppliers to ensure work is completed properly and on time <br>* Conduct regular site visits and follow up on operational issues <br>* Coordinate with accounting, technical, security, and housekeeping teams <br>* Assist in preparing property management reports and operational updates <br>* Support management with day-to-day administrative and operational requirements <br> <br>**Requirements:** <br> <br>* Bachelor’s degree in Business Administration, Accounting, Management, Engineering, or a related field <br>* Previous experience in property management, facility management, real estate, hospitality, or operations is an advantage <br>* Strong organizational and follow-up skills <br>* Excellent communication and interpersonal skills <br>* Ability to deal professionally with tenants, suppliers, and contractors <br>* Good command of English and Arabic <br>* Proficiency in Microsoft Office, particularly Excel and Word <br>* Comfortable working both in the office and on-site <br>* Ability to manage multiple tasks and priorities in a fast-paced environment <br>* Detail-oriented, proactive, and solution-focused <br> <br>**Location:** Lebanon <br>**Position:** Full-Time <br> <br>If you are interested in joining a growing Property & Facility Management company and developing your career in the industry, we would be happy to hear from you

GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a (Senior) Database Administrator position to increase the technical support for the database environment including overseeing the development and organization of the databases, assessment and implementation of new technologies, and providing Information Technology with a long-term perspective on the relationship of database technology to the business opportunities facing the company. <br> <br>He/She will assist the Database manager in the management of different databases and what it entails in terms of analysis, design, availability, recovery, monitoring, configuration, deployment and support. <br> <br>Duties & Responsibilities: <br> <br> Installation and Configuration of new database. <br> Monitoring and troubleshooting database. <br> Tuning and Performance analysis and resolution. <br> Deploy scripts and programs provided by ICT. <br> Update the current user guides and manuals of the systems. <br> Perform daily data maintenance tasks. <br> Perform and test backups, recovery and failover tests <br> Reports any critical issues to your direct supervisor & to local management team in order to ensure streamline process. <br> Document the company’s database environment. <br> Administrator all database objects (tables, index, procedure, etc…) <br> Ability to develop database script including basic command and shell scripting. <br> <br>Qualifications <br> <br> University degree in Computer Science or Computer Engineering <br> 3+ years of experience in Oracle database Administration, MsSQL is a plus <br> Database-related certification is a plus (OCP, MCSD, etc.) <br> Knowledge of reporting and query tools and practices. <br> Knowledge in high availability, data replication and data security. <br> Understanding of ITIL processes and change controls is a plus <br> <br>By clicking the link above or any third-party link within this posting, you are leavi

UNLOCK YOUR REAL EARNING CAPACITY IN LEBANON. <br> <br>If you are a top-performing sales professional, your monthly income should directly reflect the revenue you generate—without arbitrary caps or flat bonus limits. <br> <br>A fast-scaling GCC Commercial Enterprise is expanding its sales closing department at our central office in Lebanon. We are recruiting high-caliber High-Value Sales Closing Specialists to handle qualified prospects, deliver sharp value pitches, and finalize high-ticket deals over the phone. <br> <br>We provide the leads, the brand stability, and the uncapped earning structure—you bring the negotiation mastery and closing mindset. <br> <br>-------------------------------------------------- <br>WHAT MAKES THIS THE LEADING SALES ROLE IN LEBANON: <br>-------------------------------------------------- <br>• Targeted Earning Potential: Realistic average package of $1,500+/month (Guaranteed Base Salary + High-Tier Commissions + Target Cash Bonuses). <br>• Truly Uncapped Commission Structure: No maximum earning ceilings. The more deals you deliver, the higher your monthly check. <br>• Total Legal & Fixed Security: Guaranteed monthly base salary + Official NSSF Registration starting Day 1. <br>• High-Converting Leads: Deal with qualified prospects actively seeking premium solutions. <br> <br>-------------------------------------------------- <br>YOUR RESPONSIBILITIES: <br>-------------------------------------------------- <br>• Conduct outbound closing calls to high-intent prospective clients. <br>• Execute structured sales presentations, diagnose client needs, and overcome objections with precision. <br>• Drive the complete closing cycle from initial pitch to deal finalization. <br>• Consistently achieve and exceed monthly revenue goals. <br> <br>-------------------------------------------------- <br>WHAT WE REQUIRE: <br>-------------------------------------------------- <br>• Solid track record in outbound telesales, high-ticket sales, or client acquisition. <br>• Superior phone presence, rapid objection handling, and persuasive closing skills. <br>• A target-obsessed attitude driven strictly by financial performance and career growth. <br> <br>-------------------------------------------------- <br>SELECTION PROCESS: <br>-------------------------------------------------- <br>Interviews are being scheduled immediately on a rolling basis

<p>1. Collections &amp; Cash Handling_x000D_ Receive daily cash and cheque collections from Van Sales Drivers._x000D_ Verify collections against approved sales invoices, delivery notes, and collection sheets._x000D_ Count, reconcile, and accurately record all received payments in the accounting/ERP system._x000D_ Issue official receipts for all payments received and ensure proper acknowledgment by drivers._x000D_ 2. Reconciliation &amp; Control_x000D_ Reconcile daily collections with system Sales reports and driver documentation._x000D_ Identify, investigate, and immediately report any discrepancies or shortages to the Branch Accountant and CCU Operator._x000D_ Ensure that all collections are properly authorized, supported, and traceable._x000D_ 3. Safekeeping &amp; Deposits_x000D_ Safeguard all collected cash and cheques in the branch safe in line with security procedures._x000D_ Prepare daily cash and cheque deposits in accordance with company timelines._x000D_ Ensure deposits are complete, accurate, and supported by proper documentation._x000D_ 4. Reporting &amp; Documentation_x000D_ Prepare and submit daily collection and cash reports to the Finance and Control Departments._x000D_ Maintain organized filing and archiving of all collection-related documents (receipts, invoices, deposit slips)._x000D_ Ensure documentation is readily available for Audits and internal reviews._x000D_ 5. Coordination &amp; Support_x000D_ Coordinate with van Dales Drivers, Sales Supervisors, and Control Teams to resolve collection issues._x000D_ Support the Branch Accountant and Finance team during audits, spot checks, and reconciliations._x000D_ Adhere strictly to company policies, ethical standards, and internal control procedures in all cash-related activities._x000D_ Undertake additional responsibilities as required, in line with the scope, level, and objectives of the role.</p>

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>