وظائف طبيب جلدية في لبنان

Job Description <div> <p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p> <p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p> <p> <u> <strong>Why This Opportunity Matters</strong> </u> </p> <p>You ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p> <p>This is not a role where you simply respond to messages. You ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p> <p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> </p> <p> <u> <strong>What You ll Own</strong> </u> </p> <p>In this role, you will:</p> <ul> <li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li> <li>Process customer orders accurately and ensure all required information is complete.</li> <li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li> <li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li> <li>Maintain accurate customer and order records in shared Google Sheets.</li> <li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li> <li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li> <li>Moderate comments on social media advertisements while protecting a professional brand image.</li> <li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li> </ul> <p> </p> <p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <u> <strong>What Makes You Successful</strong> </u> </p> <p>You ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p> <p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p> <p>Because phone communication is an important part of the role, you ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p> <p>You ll be especially successful if you:</p> <ul> <li>Communicate politely and professionally, including during difficult customer interactions.</li> <li>Stay calm, organized, and focused when order volumes or customer demands increase.</li> <li>Show empathy while remaining clear and solution-oriented.</li> <li>Learn new processes quickly and apply feedback.</li> <li>Work with discipline and reliability without needing constant follow-up.</li> <li>Take initiative instead of waiting for every next step to be assigned.</li> <li>Are serious about building a long-term career in customer service and e-commerce operations.</li> </ul> <p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p></div>

Fresh Graduate <br>Duties and Responsibilities: <br> GMP Compliance: <br>1. Documentation: <br>a. Follow up on production records and manufacturing batch records to ensure they are filled adequately as per good documentation practices, that no errors have occurred or, if errors have occurred, that they have been fully investigated, and make sure they are signed by the authorized person. <br>b. Retain records in accordance with approved procedures, GMP, ISO 9001:2015, ISO 13485:2016 and ISO 15378:2017 and regulatory requirements. <br>c. Report immediately and participate in any deviation, out of specification, non-conforming product, maintenance request and change control request. <br>d. Write and update procedures and all documents related to production department. <br>e. Ensure the implementation of procedures and instructions related to production operations. <br> <br>2. Team development: <br>a. Perform the required initial and continuing training of his department personnel according to need. <br>b. Conduct employee performance tracking and evaluation by applying the employee performance management procedure. <br>3. Production activities: <br>a. Ensure all operations are carried out in accordance with written procedures and, where necessary, recorded. <br>b. Ensure that plant hygiene procedures are understood and followed in a very strict way by every person whose duties take him into the production and control areas. <br>c. Supervise the whole production operation to ensure that pharmaceuticals products are manufactured and stored according to the set requirements in order to obtain the required quality. <br>d. Supervise repacking activities and check needed reports. <br>e. Ensure online monitoring and control of production activities. <br>f. Ensure that the correct materials are accurately weighed or measured into clean and properly labelled containers. <br>g. Check the integrity of the sterilized filter before use and confirm it immediately after use by an appropriate method such as a bubble point, diffusive flow or pressure hold test. <br>h. Issue and authorize printed packaging materials for use following an approved and documented procedure. <br>i. Supervise the inspection, investigation and taking of samples related to product quality. <br> <br>4. Inspection and monitoring: <br>a. Monitor and ensure compliance with the requirements of GMP and ISO 9001:2015, ISO 13485:2016 and ISO 15378:2017. <br>b. Conduct self-inspection in order to monitor the implementation and compliance with Good Manufacturing Practice principles and to propose necessary corrective measures. <br> <br>5. Premises and equipment: <br>a. Coordinate with maintenance team to avoid interruptions in production schedule. <br>b. Ensure the calibration, qualification and maintenance of his/her department, premises and equipment. <br>c. Ensure all premises are clean before any processing or packaging activities begin and are free from any products, materials or documents previously used if these are not required for the current operation. <br>d. Ensure that manufacturing equipment are cleaned according to detailed and written procedures and stored in adequate. <br>e. Oversee the logbooks of machine to ensure all activities are recorded on logbooks of respective machines. <br> <br> ISO Compliance: <br>a. Participate in reporting on the performance and opportunities for improvement of production process by monitoring achievement of its quality objectives and performance indicators. <br>b. Participate in management reviews of process performance, product quality and of the quality management system and advocating continual improvement. <br> Management: <br>a. Assure attainment of productions schedules while ensuring product required quality. <br>b. Adjust resource utilization for the effective implementation of the production planning. <br>c. Ensure that a timely and effective communication and escalation process exists to raise quality issues to the appropriate levels of management. <br> <br> Others: <br>a. Accept and work any task related to production activity required by Production Manager

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an operations manager to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview We are looking for an experienced Operations Manager / Project Manager stepping into a busy, cross-functional role that combines day-to-day operational management, escalation handling, people leadership, and active project delivery.<br> This role sits at the centre of the business, working closely with leadership and managing a small team, while also driving forward several time-boxed strategic projects (system migrations and implementations) currently in progress.<br> The ideal candidate is highly organized, comfortable managing competing priorities, confident communicating with senior stakeholders, and capable of quickly picking up context on live projects without significant ramp-up time.<br> Key Responsibilities Daily / Ongoing Manage and resolve customer support / escalation issues Handle ad-hoc operational requests and escalations Line-manage a small team— including 1:1s, unblocking issues, and approvals Monitor and maintain oversight of key business KPIs Weekly Lead/participate in the weekly management meeting with leadership, including weekly reporting Prepare and distribute the Friday weekly executive report Monthly Conduct AR Aging Review Produce churn reporting Conduct VBS review Active Projects (currently a significant portion of workload) Oversee RW+ implementation and migration Manage the RW Legacy sunset process Oversee HubSpot implementation across: Salesforce (SF), TeamSupport, Intercom, RW+ Manage ValBill project Periodic / As-Needed Support webinars and marketing email initiatives Produce ad-hoc KPI reporting Support ValPay Capital initiatives Proven experience in an operations management and/or project management role, ideally within a fast-paced, tech-enabled or SaaS business Experience managing direct reports, including running 1:1s and unblocking day-to-day issues Strong track record of managing multiple concurrent projects, including system implementations/migrations (e.<br>g., CRM, billing, support tooling) Comfortable owning executive-level reporting and presenting to leadership Experience handling customer escalations and cross-functional ad-hoc requests Familiarity with tools such as HubSpot, Salesforce, Intercom (or equivalent CRM/support platforms) is a strong plus Strong financial acumen and advanced Excel skills are essential — this role owns AR aging review, churn reporting, and VBS review, and regularly builds/maintains reporting for leadership.<br> Candidates should be comfortable with: Building and maintaining reports involving pivot tables, lookups (VLOOKUP/XLOOKUP/INDEX-MATCH), and formula-driven models Reconciling and analyzing financial data (aging balances, revenue/churn figures) with a high level of accuracy Translating raw data into clear, exec-ready summaries and dashboards Excellent communication, prioritization, and stakeholder management skills Able to work independently and hit the ground running with minimal handover time Handover &amp; Onboarding Given the breadth of live projects and standing responsibilities, a structured handover period with the current role holder is strongly recommended prior to leave commencing, covering: Introductions to direct reports and key stakeholders Walkthrough of active projects and current status (RW+, HubSpot implementation, ValBill, RW Legacy sunset) Access to reporting templates (weekly exec report, KPI dashboards, AR aging, churn reports) Overview of escalation processes and key accounts</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</span></p><br><p><span>Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.&nbsp;</span></p><br><p><span>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.</span></p><br><p><b>Team:</b></p><br><p>The Platform Technologies group in the Global DEV department drives the evolution of the MX.3 technical capabilities aligned with market standards and customers' expectations.  It’s an end-to-end organization that aims to address the technical and technological challenges of the MX.3 platform.</p><br><p>To answer the different platform wide challenges, the group is organized into domains that are composed of developers, product managers, architects and experts. </p><br><p>Part of this Platform Technologies group, the Cluster and Communication domain's mission is to:</p><br><ul><li>Maintain and evolve the Cluster manager, the communication layer (middleware), and the service SDKs of the platform</li><li>Build and deliver a roadmap to evolve the platform towards multi-language and multi-protocol SDKs, while maintaining a strong focus on cloud native architecture</li><li>Provide L3 support for clients on the cluster and communication components</li></ul><p>The Cluster and Communication domain is made up of technical product managers and engineers from different seniority levels. Team members are in contact with many development teams and support teams from all the offices of Murex and in direct contact with customers.</p><br><p><b>Mission:</b></p><br><p>The Senior Technical Product Manager of the Cluster and Communication domain will work closely with the Development team and with the Product Management team to lead the end-to-end strategy definition, execution, and client support of the technical components of the MX.3 platform: Cluster manager, Service SDKs, Middleware, serialization, communication layer, RPC layer. This role is pivotal in ensuring the platform’s elasticity, scalability, cloud nativeness, support for multiple deployment models and reduced TCO.</p><br><p> <b>Your Responsibilities:</b>&nbsp;</p><br><ul><li>Define and drive the&nbsp;roadmap for the Cluster and communication components of the MX.3 platform, aligned client expectations, and internal standards.&nbsp;</li><li>Engage proactively with clients and their&nbsp;IT teams, to ensure transparent communication, and collaboratively address escalations or emerging&nbsp;compliance&nbsp;concerns.&nbsp;</li><li>Collaborate with a team of developers, operators, QA, and product managers</li><li>Collaborate with product management, development, and architecture teams to ensure the roadmap delivery is on track</li><li>Collaborate with Deployment Model architects to ensure compatibility of the platform with the target deployment models of the integrating platform</li></ul><p><b>Your Profile:</b>&nbsp;</p><br><ul><li>Proven experience (15+ years) in cluster management, containers and container orchestration technologies, SDKs, REST APIs, distributed systems, serialization frameworks, software development, or related technical domains.</li><li>Strong understanding of enterprise software architecture.</li><li>Experience collaborating with cross-functional teams and driving large-scale initiatives.</li><li>Excellent communication and stakeholder management skills.</li><li>Familiarity with Murex platform or financial software is a plus.</li></ul><p>While deep expertise in these areas is strongly preferred, candidates who are fast learners and can quickly adapt to new requirements or emerging technologies may be able to mitigate any gaps in direct experience. The ability to rapidly acquire new knowledge and skills will be invaluable in keeping pace with evolving technology and frameworks.</p><br><p><b>Mandatory skills: </b></p><br><ul><li>Master’s degree (Bac+5, preferably from an engineering school)</li><li>Advanced technical knowledge: containers, APIs, software architecture, Serialization</li><li>Development experience and knowledge of C++ and Java</li><li>Rigor, precision, analytical and synthesis skills</li><li>Autonomy, ability to work independently</li><li>Curiosity, listening skills, and adaptability</li><li>Excellent written and oral communication, strong command of English and French</li><li>Team spirit and collaboration</li></ul><p><b>Nice to have skills:</b></p><br><ul><li>General knowledge of financial markets is a plus</li><li>Experience with MX.3 technical layers and components is a plus</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>1- Reviewed and improved solar PV datasets for all project countries. 2- Updated solar PV datasets and GIS layers that integrate additional socio-economic datasets. 3- Geospatial analytical products, including thematic maps, statistical summaries, dashboards, and spatial analyses. 4- Inputs into the existing toolkit and platform covering all data processing, validation methodologies, assumptions, statistical procedures, and GIS workflows. 5- Comprehensive final technical report and presentation summarizing the methodology applied, improvements made to the datasets, analytical findings, limitations, and recommendations for future updates.<br> Work Location<br>Remotely<br> Expected duration<br>2 months<br> Duties and Responsibilities<br>Background The United Nations Economic and Social Commission for Western Asia (ESCWA) is implementing a project on “Improved mapping and monitoring of solar energy access for enhanced climate policy action and socio-economic resilience in ESCWA member States”. The project aims to enhance the capacities of government officials and policymakers working in statistics, energy, and GIS-active research centres on using digital and geospatial tools to map and monitor solar energy data, review data snapshots and baselines, and generate KPIs to strengthen data-driven analysis and improve evidence-based policymaking for climate action and socio-economic resilience. Objective The GIS and renewable energy data analyst would review the existing data sets on detected solar photovoltaic (PV) systems in Djibouti, Jordan, Lebanon, Syria, and Yemen; apply statistical analysis methods to improve the accuracy of the data sets; and add socio-economic GIS layers to the existing data sets to strengthen data-driven analysis and improve evidence-based policymaking for climate action and socio-economic resilience. Duties and responsibilities Under the overall supervision of the Leader of the Climate Change and Natural Resources Sustainability Cluster, the analyst will report directly to the Project Coordinator and be responsible for the following overall duties linked to the outcomes and outputs of the project document, namely: a) Review and assess the existing geospatial datasets of detected solar PV systems in Djibouti, Jordan, Lebanon, Syria, and Yemen to identify inconsistencies, data gaps, duplicates, quality issues, and potential sources of uncertainty. b) Conduct a comprehensive review of the existing solar PV geospatial datasets, including an assessment of data quality, completeness, spatial accuracy, attribute consistency, metadata availability, and reliability. c) Prepare a comprehensive final technical report and presentation summarizing the methodology applied, improvements made to the datasets, analytical findings, limitations, and recommendations for future updates.<br> Qualifications/special skills<br>A master’s degree in statistics, mathematics, GIS or related field is required. A first-level university degree with two additional years of relevant work experience may be accepted in lieu of the advanced university degree. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of five years of experience working on data analytics related to energy or renewable energy is required. Demonstrated professional experience working on energy datasets is required.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English. Knowledge of Arabic is desirable. Note: "Fluency" equals a rating of 'fluent' in all four areas (speak, read, write, and understand) and "Knowledge of" equals a rating of 'confident' in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>

An industrial company in Nahr Ibrahim is Seeking for a Plant Manager: <br>To plan, organize, direct, and control all activities associated with the plant (i.e. production, filling and packing, purchasing, distribution and warehouse). Directly responsible for the direction of production planning and the manufacturing of the product at the most economical cost consistent with the established specifications as to quality and quantity within the framework of the company policies and procedures. <br> <br> <br>KEY RESPONSIBILITIES <br>Accountable for planning, scheduling and reviewing workload to ensure production output and on time delivery targets are achieved cost effectively. <br> Liaise with sales managers on sales targets and production requirements and take approvals from CEO when exceptions are required <br> Responsible for the day-to-day operations of production (HDPE extrusion/blowing and PET injection/blowing, filling lines, and packaging ). <br>Work with HR to Maintain a flexible workforce utilization based on production requirements, minimize Overtimes and balance between full time workers and daily workers <br>Responsible in optimizing plant performance: productivity, efficiency, and cost effectiveness, stock levels, etc… <br>Monitor production scheduling and progress to ensure all resources are used to optimise output. <br>Prepare maintenance schedules based on supplier requirements and perform jointly tasks with maintenance team <br>Conduct production meetings with direct subordinates to analyze previous shift results and implement any necessary changes to meet demand. <br>Lead, manage, train, and motivate all production personnel, warehouse, distribution and garage team. <br>Brainstorm and propose innovative packaging solutions for regular and offer products <br>Responsible for stock management <br>Liaise with accounting department on stock matters, production and transfer entries, production formulas, etc… <br>Ensure all Pulper’s internal policies and procedures for production, maintenance, purchasing, warehousing, and distribution are being respected and complying with GMP, HACCP, and ISO standards <br>Lead, manage, train, and motivate the purchasing department <br>Responsible for sourcing, negotiating and managing the purchase of all materials and services for production. (Transportation costs, indirect material, maintenance and repair material) at the best possible conditions: prices, quality, payment terms, delivery times, etc… <br>Work closely with quality team to ensure the quality standards in all ordered, produced and received raw material and finished goods are honored <br>Monitor stock levels, production, and sales requirements and place orders accordingly <br>Manage effectively the relationship with suppliers (transport, direct material, indirect material, etc…) <br>Ensure that all warehouse are efficiently operated properly maintained (cleanliness, FIFO, organization, firefighting provisions, paperwork) <br>Ensure that all stocks are accounted for and variations are nil <br>Reconcile stock levels regularly with Accounting <br>Facilitate accounting abrupt and perform monthly joint stock counts <br>Participate as a full time member in the design and product development team <br>Stay up to date in new packaging solutions and developments <br>Responsible for the follow up on industrial design matters (molds, labels, self-adhesives, cartons, shrinks) after taking approvals on samples &/or specs of CEO &/or quality team <br>Ensure all tasks mentioned in Job description of distribution supervisor are performed successfully <br>Responsible of fleet management. <br>Contribute to a cohesive, positive and clean work environment by providing guidance, performance feedback and coaching to team members. <br>Accountable for training employees; planning, assigning and directing work, leveraging team and individual strengths, managing performance; rewarding and disciplining employees; addressing complaints and solving problems to ensure high performance results. <br>Provide timely and accurate reports to upper management <br>Participate as a full time member of the budget team <br>Additional duties and responsibilities can be later on assigned as per management decision. <br> <br> <br>KNOWLEDGE, SKILLS & COMPETENCIES <br>Educational Qualifications Bachelor’s degree in Engineering; A masters in engineering management or business management is a plus. <br>Certifications <br>Language Skills Fluent in Arabic, English, French is a plus <br>Years of Experience Minimum 10 years of experience in Production companies <br>Nature of Experience

Trust CI - Consultancy & Investment (Beirut, since 2014) is expanding its accounting team. We provide outsourced accounting, payroll, tax and audit-support services to Lebanese companies. <br> <br>We are looking for a SENIOR ACCOUNTANT who owns the full statutory compliance cycle of a client portfolio: bookkeeping, VAT, payroll tax, NSSF, withholding taxes, stamp duty, and the annual corporate income tax return - filed accurately and on time through the Ministry of Finance electronic portal. <br> <br>PLEASE NOTE: this is not a bookkeeping role. You will defend files before MoF and NSSF inspectors, advise clients on tax treatment of transactions, and stay continuously current with a regulatory environment that changes several times a year. <br> <br>YOUR PROFILE: <br>- Minimum 5 years of accounting experience in Lebanon, of which 2-3 years in an audit or accounting firm managing a client portfolio <br>- Current, demonstrable command of Lebanese taxation: VAT, payroll tax, NSSF, WHT, stamp duty, corporate income tax - and of MoF e-filing procedures <br>- Experience preparing and defending files before MoF and NSSF inspections <br>- BT3 / TS, LT, or Bachelor's degree in Accounting or Finance - experience and current knowledge weigh more than the qualification held <br>- Advanced Excel and fluency in at least one accounting system used locally <br>- Arabic and English required; French an advantage <br>- LACPA membership or progress toward it is a plus <br> <br>COMPENSATION: commensurate with experience - discussed at offer stage. <br> <br>TO APPLY: submit your CV through this posting and include one line answering: what changed in Lebanese tax rules this year (2026), and how did it affect your clients? Applications without this line will not be considered

<div><strong><u><font size="3">JOB PURPOSE</font></u></strong></div><div><font size="3"><br></font></div><div><font size="3">The Imports/Export agent is responsible on the daily import or export activities at AMM GATEWAY operations, reporting to different shifts, AMM GATEWAY agent will be holding tasks related to inbound flights recovery/clearance or outbound flights export. The agent is also responsible in helping to achieve Gateway KPI’s through effectively working together as a team with the rest of the Gateway staffs and while holding different tasks depending on shifts roster. </font></div><div><u><br></u></div><div><div><font size="3"><strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong></font></div><div><ul><li><font size="3">Provide a high level of customer service while processing inbound or outbound tasks, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</font></li><li><font size="3">Follow Gateway inbound clearance procedures as outlined in the GATEWAY manual to comply with the GSOP procedures and safe working practices.</font></li><li><font size="3">Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</font></li><li><font size="3">Daily updates on clearance status of all shipments held in AMM GATEWAY for clearance using different DHL applications.</font></li><li><font size="3">Daily check points to be created for network visibility using appropriate exception codes for different activities at AMM GATEWAY.</font></li><li><font size="3">Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on transit time, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</font></li><li><font size="3">Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</font></li><li><font size="3">Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</font></li></ul><div><strong><u><font size="3"><br></font></u></strong></div><div><strong><u><font size="3">NATURE AND SCOPE</font></u></strong></div></div></div><div><font size="3"><br></font></div><div><div><font size="3"><strong>Context</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands DHL’s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times. </font></div><div><font size="3"><br></font></div><div><font size="3">The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer. </font></div><div><font size="3"><br></font></div><div><font size="3"><strong>Reporting Relationships</strong></font></div><div><font size="3"><br></font></div><div><font size="3">Reports directly to the Gateway supervisor.</font></div><div><font size="3"><br></font></div><div><font size="3"><strong>Contact</strong></font></div><div><font size="3"><br></font></div><div><font size="3">External</font></div><div><ul><li><font size="3">Customers</font></li><li><font size="3">DHL Network</font></li></ul></div><div><font size="3">Internal </font></div><div><ul><li><font size="3">Ground Operation</font></li><li><font size="3">Customer Care </font></li><li><font size="3">CS Manager & Supervisors</font></li><li><font size="3">Air operations </font></li><li><font size="3">Sales</font></li><li><font size="3">Accounts</font></li><li><font size="3">Customer Accounting</font></li><li><font size="3">Service center T/L</font></li></ul></div><div><font size="3"><strong>Problem Solving</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all time. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure.</font></div><div><font size="3"><br></font></div><div><font size="3"><strong>Decision Making</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor.</font></div><div><font size="3"><br></font></div><div><font size="3"><strong>Planning and Organization</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The job holder must be highly organized in while holding tasks at AMM GATEWAY, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.</font></div><div><font size="3"><br></font></div><div><div><font size="3"><strong>Job Challenge</strong></font></div><div><font size="3"><br></font></div><div><font size="3">The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers, adopt DHL “Right from first time” principle.</font></div><div><font size="3">The jobholder must constantly strive to keep self-updated on all DHL processes, systems, products, technology and set and strive to achieve higher standards, ready to work on different shifts and Gateway operations task.</font></div><div><br></div><div><br></div><div><font size="3"><strong>KNOWLEDGE, SKILLS AND EXPERIENCE</strong></font></div><div><ul><li><font size="3">Sound educational back ground with knowledge of the Service Industry, an added advantage.</font></li><li><font size="3">Sound knowledge of custom clearance procedures. </font></li><li><font size="3">Working knowledge of Microsoft Word, Excel and Power Point.</font></li><li><font size="3">Good oral and written communication skills – English & Arabic. </font></li><li><font size="3">Self motivated individual capable of taking ownership and working independently.</font></li><li><font size="3">Tolerance for stress in a fast paced working environment.</font></li><li><font size="3">Excellent planning and organising skills.</font></li><li><font size="3">Passion for delighting customers.</font></li><li><font size="3">Good team player.</font></li><li><font size="3">Adheres to policies and procedures.</font></li><li><font size="3">Possesses good relationship building and interpersonal skills.</font></li></ul></div></div></div>

Job Purpose <br>The Accountant is responsible for supporting the day-to-day accounting and financial operations of Beit Kanz, ensuring accurate and timely recording of financial transactions, proper reconciliations, and compliance with internal financial procedures. <br>The Accountant works closely with the Chief Accountant and supports the preparation of financial reports, account reconciliations, supplier and customer accounts, cash and POS controls, and month-end and year-end closing activities. <br> <br>Key Accountabilities <br>1. Accounting Operations <br>• Perform general ledger accounting activities and ensure transactions are accurately recorded. <br>• Prepare and post journal entries on a timely basis. <br>• Maintain accurate accounting records and supporting documentation. <br>• Perform regular reconciliation and analysis of balance sheet and general ledger accounts. <br>• Identify and report discrepancies and follow up on required corrections. <br>• Assist the Chief Accountant with month-end and year-end closing procedures. <br>• Prepare account analyses and schedules as requested. <br>• Ensure transactions are properly classified and recorded under the appropriate accounts and cost centers. <br> <br>2. Cash, POS and Restaurant Reconciliation <br>• Perform daily cash reconciliations and ensure that cash collections are accurately recorded. <br>• Reconcile daily restaurant sales with POS reports, cash collections, card payments and other payment methods. <br>• Investigate and report any discrepancies identified during daily reconciliations. <br>• Monitor petty cash balances and ensure timely reconciliation and replenishment. <br>• Verify that all cash movements are properly supported and documented. <br>• Coordinate with the restaurant operations team regarding any sales, cash or POS discrepancies. <br> <br>3. Bank and Payment Processing <br>• Assist with bank reconciliations and follow up on outstanding reconciling items. <br>• Prepare payment vouchers and verify them against invoices, purchase orders, approvals and other supporting documentation. <br>• Ensure that payments are properly authorized before processing. <br>• Maintain proper filing and documentation of payment transactions. <br>• Support the Chief Accountant in preparing payment schedules and following up on due payments. <br> <br>4. Suppliers and Customers <br>• Reconcile supplier statements with accounting records and follow up on discrepancies. <br>• Maintain accurate supplier accounts and monitor outstanding balances. <br>• Follow up on accounts receivable and collections and report outstanding amounts to the Chief Accountant and relevant management. <br>• Ensure invoices, credit notes and other transactions are properly recorded. <br>• Coordinate with Procurement and other departments to resolve documentation or payment discrepancies. <br> <br>5. Inventory and Cost-Control Support <br>• Support the reconciliation of inventory records with accounting records. <br>• Assist in reviewing inventory movements, purchases and consumption when required. <br>• Coordinate with the relevant teams regarding discrepancies identified between inventory, purchasing and accounting records. <br>• Support cost-control activities by providing accurate accounting information and analyses. <br>• Assist the Chief Accountant in monitoring food, beverage and other operational costs as required. <br> <br>6. Financial Reporting and Compliance <br>• Assist in the preparation of monthly financial reports and supporting schedules. <br>• Provide account analyses and financial information as requested by the Chief Accountant. <br>• Ensure that accounting records and supporting documents are complete, accurate and properly filed. <br>• Support internal and external audit requirements by preparing requested documentation and schedules. <br>• Ensure compliance with Beit Kanz's financial procedures, internal controls and applicable accounting requirements. <br>• Maintain confidentiality of financial, employee, supplier and business information. <br> <br>7. General Responsibilities <br>• Maintain organized and complete accounting files and records. <br>• Coordinate effectively with Finance, Procurement, HR and restaurant operations as required. <br>• Respond to accounting and financial queries in a timely and professional manner. <br>• Immediately report financial discrepancies, irregularities or suspected errors to the Chief Accountant. <br>• Contribute to strengthening financial controls and improving accounting processes. <br>• Perform other accounting and finance-related duties as assigned by the Chief Accountant. <br> <br>Qualifications and Experience <br>• Bachelor's degree in Accounting, Finance or a related field. <br>• Minimum 3 years of relevant accounting experience. <br>• Previous experience in the restaurant, hospitality, retail or F&B sector is an advantage. <br>• Good knowledge of general accounting principles, reconciliations and financial controls. <br>• Proficiency in Microsoft Office, particularly Excel. <br>• Experience using accounting software or ERP systems. <br>• Experience with POS systems and restaurant sales reconciliation is an advanta

# Office Manager <br> <br>Location: Lebanon (on site) <br>Reports to: General Manager <br>Department: Administration <br>Industry: FMCG (import and distribution) <br> <br>--- <br> <br>## About the Company <br> <br>A well established Lebanese FMCG company with more than 35 years in the market. The company imports fast moving consumer goods from international principals and distributes them across Lebanon through a wide retail, wholesale and modern trade network. Company name is disclosed to shortlisted candidates. <br> <br>--- <br> <br>## Purpose of the Role <br> <br>This role keeps the company running day to day. It covers the office itself, but the larger part of the job is making sure the different parts of the business move together: warehouse, fleet, sales support, administration and the outside providers the company depends on. The person in this seat is the one management turns to when something needs to be organised, chased, fixed or coordinated across departments, and the one department heads coordinate through when a request touches more than one team. <br> <br>It suits someone who is organised, hands on, and comfortable being responsible for outcomes that depend on other people delivering. <br> <br>--- <br> <br>## Key Responsibilities <br> <br>### Office and Administration <br>- Run the daily operation of the office and make sure it is properly staffed, supplied and functioning. <br>- Supervise administrative staff, receptionists, drivers, messengers and cleaning staff, including scheduling, attendance and daily task assignment. <br>- Manage office supplies, equipment, furniture and stationery, from requisition through purchase, receipt and distribution. <br>- Maintain company files, records and archives, both physical and digital, with a structure people can actually find things in. <br>- Organise meetings, visits and travel arrangements for management and visiting principals, including hotels, transport and itineraries. <br>- Handle incoming correspondence, courier, calls and visitor flow. <br> <br>### Day to Day Coordination Across Departments <br>- Act as the coordination point between Sales, Warehouse, Procurement, Finance and Administration so that requests do not sit unanswered. <br>- Follow up daily on open items across the business and escalate anything that is stuck to the General Manager with a proposed solution, not just a problem. <br>- Prepare and circulate daily and weekly status reports on the areas under this role. <br>- Support management in preparing information for meetings, reviews and decisions. <br>- Take on assignments and projects delegated by the General Manager and carry them to completion. <br> <br>### Warehouse, Delivery and Fleet Support <br>- Coordinate with the warehouse on receiving schedules, delivery planning and dispatch, so that shipments and orders move on time. <br>- Monitor delivery performance, route coverage and customer delivery complaints, and follow up until each case is closed. <br>- Manage the company vehicle fleet: registration, insurance, mechanic, licences, fuel, maintenance schedules, repairs and vehicle records. <br>- Track driver assignments, licences and vehicle handovers. <br>- Coordinate with third party transporters and service providers where used. <br> <br>### Facilities, Utilities and Assets <br>- Manage premises: office, warehouse and any branch location. Maintenance, cleaning, security, generator, electricity, water, internet and telephone. <br>- Handle contracts and relationships with landlords, maintenance contractors, security companies, insurance providers, telecom and utility providers. <br>- Maintain the company asset register and follow the condition, location and custody of each asset. <br>- Oversee health, safety and general workplace conditions, including firefighting equipment, emergency exits and first aid supplies. <br> <br>### Purchasing of Non Trade Items and Cost Control <br>- Handle purchasing of general services and non trade items: office needs, maintenance, printing, promotional and marketing material, and similar. <br>- Collect quotations, compare, and recommend the supplier before committing. <br>- Monitor spending against budget for office, facilities, fleet and general administration, and report variances. <br>- Review supplier invoices for accuracy before submitting them to Finance for payment. <br>- Identify and act on savings without letting service quality drop. <br> <br>### Process, Policy and Systems <br>- Document and improve internal administrative procedures, forms and workflows so the same task is done the same way each time. <br>- Enforce company policies and the approval matrix across the areas under this role. <br>- Make sure transactions and records go through the company system properly rather than staying on someone's desk. <br>- Support internal and external audit requests related to administration, assets and general expenses. <br> <br>### People and Government Related Support <br>- Support HR with attendance records, leave tracking, staff files, onboarding logistics and new joiner setup. <br>- Follow up on official and government related paperwork with the relevant authorities and the company's

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p><strong>About the Role</strong></p><br><p>We're looking for an AI Engineer to design, build, and scale the systems that power our AI-driven product. You'll work at the intersection of large language models, multi-agent systems, and production software, turning cutting-edge AI capabilities into reliable, user-facing experiences.</p><br><p><strong>What You'll Do</strong></p><br><ul><li>Design and implement LLM-powered pipelines, including prompt engineering, context management, and response synthesis</li><li>Build and optimize multi-agent orchestration systems where AI components interact, reason, and produce coherent outputs</li><li>Develop and maintain integrations with foundation model APIs (Anthropic, OpenAI, and others), managing latency, cost, and reliability at scale</li><li>Implement retrieval-augmented generation (RAG) and memory systems for persistent, context-aware behavior</li><li>Partner with the Evaluation/QA Engineer to build frameworks that measure output quality, coherence, and factual grounding</li><li>Collaborate with product and design to translate workflows into robust technical experiences</li><li>Ship production features across the stack, from the model layer to the application</li></ul><p>Monitor, debug, and improve system performance, token efficiency, and guardrails</p><br><br>Qualifications<br><ul><li>3+ years of software engineering experience, with hands-on work building LLM-powered applications</li><li>Strong proficiency in Python and/or TypeScript/JavaScript</li><li>Experience with LLM APIs, prompt engineering, and agentic frameworks (e.g., LangChain, LlamaIndex, or custom orchestration)</li><li>Familiarity with vector databases and RAG architectures (Pinecone, Weaviate, pgvector, etc.)</li><li>Understanding of multi-agent systems, tool use, and function calling</li><li>Experience designing evaluation and testing strategies for non-deterministic AI outputs</li><li>Solid grasp of API design, async processing, and scalable backend architecture</li><li>Comfort working in a fast-moving, ambiguous, early-stage environment</li></ul><br>Additional Information<br><ul><li>Experience with real-time streaming (WebSockets, SSE) for conversational interfaces</li><li>Background in fine-tuning, model distillation, or inference optimization</li><li>Familiarity with cloud infrastructure (AWS/GCP/Azure) and CI/CD</li><li>Contributions to open-source AI projects</li></ul><br><br> </div>

# Procurement Manager <br> <br>Location: Lebanon (on site) <br> <br>Department: Supply Chain <br>Industry: FMCG (import and distribution) <br> <br>--- <br> <br>## About the Company <br> <br>A well established Lebanese FMCG company with more than 35 years in the market. The company imports fast moving consumer goods from international principals and distributes them across Lebanon through a wide retail, wholesale and modern trade network. Company name is disclosed to shortlisted candidates. <br> <br>--- <br> <br>## Purpose of the Role <br> <br>The Procurement Manager manages the buying cycle for imported finished goods, from placing the order with the principal to landing the container in the warehouse at the right cost and the right time. The job sits between the international suppliers, the freight and clearance agents, Finance and the Sales team. Success is measured by availability on the shelf, healthy stock cover, and no money lost to expiry, demurrage or a badly timed order. <br> <br>--- <br> <br>## Key Responsibilities <br> <br>### Purchasing and Order Management <br>- Prepare purchase orders for imported goods based on sales forecasts, stock cover, minimum order quantities and container optimisation. <br>- Consolidate orders across brands and SKUs to reduce freight cost per unit and avoid part loaded containers. <br>- Confirm proforma invoices, order acknowledgements, production and shipping dates with each principal. <br>- Track every open order from confirmation to arrival, and flag delays to Sales and management before they become out of stock situations. <br>- Follow up on short shipments, damaged goods, wrong SKUs and quantity discrepancies, and pursue credit notes or replacements. <br> <br>### Supplier and Principal Coordination <br>- Serve as the daily operational contact with international principals and their export teams. <br>- Maintain supplier records: price lists, agreed terms, MOQs, lead times, product codes and barcodes. <br>- Escalate repeated service failures, and support management in the annual review with each principal. <br>- Source and qualify suppliers for non trade purchases: warehouse consumables, packaging for repacking or bundling, promotional material, fleet parts, office and general supplies. <br> <br>### Imports, Shipping and Clearance <br>- Own the import file end to end: proforma invoice, commercial invoice, packing list, bill of lading, certificate of origin, health and conformity certificates, and any Ministry approval required. <br>- Coordinate with freight forwarders on booking, routing, transit time and freight rates, and compare options before committing. <br>- Work with the clearance agent on customs declaration, HS classification, duty and VAT settlement, and inspection. <br>- Push files through clearance fast enough to avoid demurrage, storage and detention charges, and report on any charge incurred with the reason. <br>- Coordinate arrival timing with the warehouse so receiving capacity matches the schedule. <br> <br>### Cost and Terms <br>- Calculate landed cost per SKU: goods value, freight, insurance, duty, clearance, transport and any other charge, and hand a clean figure to Finance and Pricing. <br>- Support Finance on letters of credit, transfers and payment scheduling, and supply the documents the bank asks for. <br>- Negotiate freight rates, clearance fees and terms with local service providers. <br>- Track price changes from principals and currency impact, and alert management early when landed cost is moving. <br>- Identify savings: better incoterms, consolidated shipments, alternative routing, improved payment terms. <br> <br>### Stock, Expiry and Planning <br>- Monitor stock cover by SKU against agreed targets, and adjust order timing when sales trends shift. <br>- Balance MOQ and container economics against shelf life. Never buy a quantity the market cannot sell before expiry. <br>- Track incoming production dates and remaining shelf life on every shipment, and reject or renegotiate short dated stock. <br>- Watch slow moving and near expiry inventory with Sales, and support clearance or promotion decisions early enough to matter. <br>- Work with Sales, Brand and Demand Planning on forecasts, new listings, promotional buys and seasonal peaks. <br> <br>### Documentation, Systems and Compliance <br>- Maintain complete and auditable procurement and import files for every shipment. <br>- Process all transactions through the ERP and keep master data clean: item codes, supplier codes, prices, units of measure, barcodes. <br>- Ensure imported products meet Lebanese labelling, registration and regulatory requirements before shipment, not after arrival. <br>- Follow the company procurement policy and approval matrix, and support internal and external audit requests. <br> <br>--- <br> <br>## Requirements <br> <br>### Must Have <br>- 5 to 8 years of procurement, purchasing or import experience, ideally in FMCG import and distribution or trading. <br>- Bachelor's degree in Business Administration, Supply Chain, Economics or a related field. <br>- Hands on experience with import files, shipping documents, incoter

# Procurement Officer <br> <br>Location: Lebanon (on site) <br>Reports to: Procurement Manager / Supply Chain Manager <br>Department: Supply Chain <br>Industry: FMCG (import and distribution) <br> <br>--- <br> <br>## About the Company <br> <br>A well established Lebanese FMCG company with more than 35 years in the market. The company imports fast moving consumer goods from international principals and distributes them across Lebanon through a wide retail, wholesale and modern trade network. Company name is disclosed to shortlisted candidates. <br> <br>--- <br> <br>## Purpose of the Role <br> <br>The Procurement Officer manages the buying cycle for imported finished goods, from placing the order with the principal to landing the container in the warehouse at the right cost and the right time. The job sits between the international suppliers, the freight and clearance agents, Finance and the Sales team. Success is measured by availability on the shelf, healthy stock cover, and no money lost to expiry, demurrage or a badly timed order. <br> <br>--- <br> <br>## Key Responsibilities <br> <br>### Purchasing and Order Management <br>- Prepare purchase orders for imported goods based on sales forecasts, stock cover, minimum order quantities and container optimisation. <br>- Consolidate orders across brands and SKUs to reduce freight cost per unit and avoid part loaded containers. <br>- Confirm proforma invoices, order acknowledgements, production and shipping dates with each principal. <br>- Track every open order from confirmation to arrival, and flag delays to Sales and management before they become out of stock situations. <br>- Follow up on short shipments, damaged goods, wrong SKUs and quantity discrepancies, and pursue credit notes or replacements. <br> <br>### Supplier and Principal Coordination <br>- Serve as the daily operational contact with international principals and their export teams. <br>- Maintain supplier records: price lists, agreed terms, MOQs, lead times, product codes and barcodes. <br>- Escalate repeated service failures, and support management in the annual review with each principal. <br>- Source and qualify suppliers for non trade purchases: warehouse consumables, packaging for repacking or bundling, promotional material, fleet parts, office and general supplies. <br> <br>### Imports, Shipping and Clearance <br>- Own the import file end to end: proforma invoice, commercial invoice, packing list, bill of lading, certificate of origin, health and conformity certificates, and any Ministry approval required. <br>- Coordinate with freight forwarders on booking, routing, transit time and freight rates, and compare options before committing. <br>- Work with the clearance agent on customs declaration, HS classification, duty and VAT settlement, and inspection. <br>- Push files through clearance fast enough to avoid demurrage, storage and detention charges, and report on any charge incurred with the reason. <br>- Coordinate arrival timing with the warehouse so receiving capacity matches the schedule. <br> <br>### Cost and Terms <br>- Calculate landed cost per SKU: goods value, freight, insurance, duty, clearance, transport and any other charge, and hand a clean figure to Finance and Pricing. <br>- Support Finance on letters of credit, transfers and payment scheduling, and supply the documents the bank asks for. <br>- Negotiate freight rates, clearance fees and terms with local service providers. <br>- Track price changes from principals and currency impact, and alert management early when landed cost is moving. <br>- Identify savings: better incoterms, consolidated shipments, alternative routing, improved payment terms. <br> <br>### Stock, Expiry and Planning <br>- Monitor stock cover by SKU against agreed targets, and adjust order timing when sales trends shift. <br>- Balance MOQ and container economics against shelf life. Never buy a quantity the market cannot sell before expiry. <br>- Track incoming production dates and remaining shelf life on every shipment, and reject or renegotiate short dated stock. <br>- Watch slow moving and near expiry inventory with Sales, and support clearance or promotion decisions early enough to matter. <br>- Work with Sales, Brand and Demand Planning on forecasts, new listings, promotional buys and seasonal peaks. <br> <br>### Documentation, Systems and Compliance <br>- Maintain complete and auditable procurement and import files for every shipment. <br>- Process all transactions through the ERP and keep master data clean: item codes, supplier codes, prices, units of measure, barcodes. <br>- Ensure imported products meet Lebanese labelling, registration and regulatory requirements before shipment, not after arrival. <br>- Follow the company procurement policy and approval matrix, and support internal and external audit requests. <br> <br>--- <br> <br>## Requirements <br> <br>### Must Have <br>- 3 to 6 years of procurement, purchasing or import experience, ideally in FMCG import and distribution or trading. <br>- Bachelor's degree in Business Administration, Supply Chain, Economics or a related field. <br>- Hands on experience with import files, shipping documents, incoter

Amaken is hiring an Accountant for a leading Telecom and Security Systems company based in Hamra, Lebanon. <br> <br>The Accountant will be responsible for managing the company’s day-to-day accounting activities, maintaining accurate financial records, supporting financial reporting, and ensuring proper control over accounts payable, accounts receivable, inventory, and project-related financial transactions. <br> <br>Responsibilities: <br>Accounting Operations: <br>• Record and process daily accounting transactions accurately. <br>• Review, verify, and post supplier invoices, expenses, payments, and other financial transactions. <br>• Maintain the general ledger and all supporting accounting schedules. <br>• Perform bank reconciliations and reconcile cash transactions. <br>• Ensure all accounting entries are properly documented, approved, and recorded in accordance with company policies and procedures. <br>• Maintain complete and organized financial records. <br>• Assist with the preparation of journal entries, accruals, prepayments, and other accounting adjustments. <br> <br>Accounts Payable & Receivable: <br>• Review and process supplier invoices and payment requests. <br>• Monitor supplier account balances and prepare payment schedules. <br>• Follow up on outstanding customer balances and receivables. <br>• Reconcile supplier and customer accounts regularly. <br>• Ensure timely processing of payments and collections. <br>• Investigate and resolve discrepancies in customer and supplier accounts. <br>• Maintain accurate AP and AR aging reports. <br> <br>Tax & Compliance: <br>• Ensure compliance with Lebanese accounting, tax, and statutory requirements. <br>• Assist with VAT calculations, filings, and supporting documentation. <br>• Maintain proper documentation for tax and regulatory purposes. <br>• Support internal and external audits by preparing the required accounting records and schedules. <br>• Ensure financial transactions are properly supported and compliant with company policies. <br> <br>Administrative & Finance Support <br>• Prepare financial reports, reconciliations, and analyses requested by management. <br>• Coordinate with Procurement, Sales, Operations, Warehouse, and Project teams regarding financial matters. <br> <br>Qualifications & Requirements <br>• Bachelor’s degree in Accounting, Finance, or a related field. <br>• 3–4 years of relevant accounting experience. <br>• Hands-on accounting experience within a company/in-house finance department is required. <br>• Good knowledge of Lebanese VAT and accounting requirements. <br>• Proficiency in Microsoft Excel and accounting software/ERP systems

Job Description <br>• Oversee and manage the end-to-end accounts payable process across all restaurant branches, ensuring invoices are accurately verified, coded, and processed in a timely manner. <br> <br>• Review and approve invoice matching (three-way match against purchase orders, delivery notes, and receiving reports) performed by AP staff, and resolve escalated discrepancies. <br> <br>• Supervise, guide, and review the work of Accounts Payable Specialists/clerks, ensuring adherence to internal controls, policies, and deadlines. <br> <br>• Review and approve weekly/monthly payment runs (checks, bank transfers, or online payments), ensuring alignment with vendor terms, approval hierarchies, and cash flow requirements. <br> <br>• Serve as the senior point of contact for suppliers on payment matters, contract terms, pricing disputes, and relationship management, including leading negotiations on payment terms and settlement of significant balances. <br> <br>• Perform and/or review monthly reconciliations of vendor statements and the AP subledger against the general ledger, ensuring full resolution of aged or disputed items. <br> <br>• Monitor and analyze food, beverage, and supply costs across branches, flagging cost variances and working with operations/procurement teams to support cost control initiatives. <br> <br>• Ensure accurate month-end and year-end close activities related to AP, including accruals for unbilled goods/services, prepayments, and AP aging analysis. <br> <br>• Prepare AP-related management reports (aging summary, cash outflow forecasts, vendor spend analysis) for senior management and support budgeting/forecasting related to payables. <br> <br>• Ensure compliance with tax regulations (VAT, withholding tax, etc.), company policies, and statutory requirements across all locations. <br> <br>• Support internal and external audits by preparing schedules, providing documentation, and addressing auditor queries related to accounts payable. <br> <br>• Identify and implement process improvements, automation opportunities, and stronger internal controls across the AP function in a multi-branch environment. <br> <br>• Coordinate with the procurement/purchasing department to ensure proper approval workflows and to prevent duplicate or unauthorized payments. <br> <br>• Assist in evaluating and onboarding new suppliers from a financial and payment-terms perspective. <br>Job Requirements <br>• Education: Bachelor's degree in Accounting, Finance, or a related field; a professional certification (CPA, ACCA, CMA, or equivalent) is a strong advantage. <br>• Experience: 5–8 years of progressive accounting experience, including at least 2–3 years in a senior or supervisory accounts payable role, preferably within the restaurant, hospitality, retail, or multi-branch/multi-unit environment. <br> <br>• Technical Skills: Strong proficiency in accounting/ERP software and advanced Excel skills. Experience with POS and inventory management systems is a plus, given the need to reconcile purchasing and cost data across branches. <br> <br>• Attention to Detail & Accuracy: High level of precision in reviewing large volumes of financial transactions and reconciliations across multiple locations. <br> <br>• Negotiation & Communication Skills: Strong ability to negotiate payment terms with suppliers and communicate effectively with vendors, branch managers, procurement, and senior management. <br> <br>• Analytical & Problem-Solving Skills: Ability to analyze cost trends, identify discrepancies, and recommend process or control improvements. <br> <br>• Organizational Skills: Capable of managing multiple priorities, vendors, and branches simultaneously while maintaining accuracy and meeting deadlines. <br> <br>• Integrity & Confidentiality: High level of trustworthiness in handling sensitive financial, vendor, and company data. <br> <br>• Ability to Work Under Pressure: Comfortable operating in a fast-paced, high-transaction-volume, multi-branch restaurant environment, particularly during peak periods. <br> <br>• Language Skills: Fluency in Arabic & French both written and spoken

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking to hire an experienced Product Owner to join our Product team.<br> Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.<br> The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.<br> We are passionate about delivering impact.<br> Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.<br> What you will be doing You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager.<br> As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams.<br> You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools.<br> You translate business needs into a clear, prioritized backlog of user stories that align with product strategy and business processes, and you champion those requirements throughout the development lifecycle.<br> You are accountable for maximizing the value the team delivers each sprint, making day-to-day scope and priority decisions, and ensuring what ships genuinely solves user problems.<br> You also lead the team of Business Analysts, overseeing their day-to-day work on projects.<br> In addition, you are expected to embed AI-driven ways of working across the product lifecycle, from discovery and requirements through to delivery and support.<br> Here, passion, integrity and a "can-do" attitude are always top of mind.<br> Your daily responsibilities will involve: Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes.<br> Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development, working with business stakeholders, the Product Manager, and the Project Manager to manage the delivery backlog and timelines.<br> Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk.<br> Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals, including scoping master data, reporting, access, and provisioning requirements.<br> Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts.<br> Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects.<br> Leverage AI tools to accelerate and improve product work, including drafting and refining user stories, analyzing requirements and meeting inputs, summarizing research, and building lightweight prototypes and workflow automations.<br> Contribute to shaping AI-enabled features within the product, partnering with Tech, Dev, and Data teams to define requirements, validate feasibility, and translate AI capabilities into user value.<br> Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release.<br> Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards, and collaborate with QA teams to resolve defects and issues promptly.<br> Provide training and support to systems support specialists and end users, addressing questions and issues related to business applications.<br> Work within an Agile (Scrum) delivery model under the direction of the Product Manager, running backlog refinement, sprint planning, reviews, and stakeholder demos.<br> Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication.<br> Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy, influencing decisions through collaboration, leadership, and a customer-focused approach.<br> What success looks like You will be successful in this role when you are effectively leading and developing the Business Analysts team, running a healthy and well-prioritized backlog that keeps delivery moving, and consistently bringing new features and improved processes to life across the CXG product portfolio.<br> What you will bring along Bachelor's degree Computer Science or Software Engineering; an MBA is a plus with minimum of 5 years in an IT-related field.<br> Minimum of 3–5 years as a Product Owner or Business Analyst on software products (Product Owner experience strongly preferred).<br> Proven experience with Agile (Scrum) methodology and the Product Owner role, including backlog management and story writing.<br> Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot, in a professional context to improve productivity, analysis, or delivery, with a genuine enthusiasm for applying AI to product work.<br> Familiarity with AI and ML product concepts, and the ability to reason about how AI capabilities create user and business value (desirable).<br> Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc.<br>). Strong technical background and familiarity with development tools and REST APIs.<br> Strong stakeholder management skills.<br> Resource and team management skills.<br> Team player with the ability to work on own initiative.<br> Excellent communication skills and mastery of the English language (written and spoken).<br> Strong management reporting and documentation capabilities.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Paired is a global recruiting agency that pairs remote work with top-tier talent.<br> We help individuals from around the world connect with great companies that are looking for their specific skill set.<br> Our mission is to provide great jobs to talented people, no matter where they are located.<br> About Our Clients Our client(s) are fast-growing DTC ecommerce brands and also lifecycle marketing agencies across the U.<br>S., ranging from high-growth subscription businesses to premium ecommerce brands in beauty, apparel, wellness, and digital products.<br> We’re building a network of exceptional Lifecycle &amp; Retention Marketing Strategists who can own retention strategy, customer lifecycle optimization, and email/SMS performance across sophisticated consumer brands.<br> This is not an execution-focused email marketing role.<br> We’re looking for strategic marketers who can diagnose business challenges, develop retention strategies, and influence growth through lifecycle marketing.<br> Successful candidates will be matched with our clients—either DTC brands or agencies—for remote opportunities that best align with their expertise, experience, and strengths.<br> Key responsibilities Own lifecycle marketing strategy across one or multiple DTC brands or client accounts, driving customer retention and long-term revenue growth.<br> Develop and optimize lifecycle marketing programs across email, SMS, and customer journey automations.<br> Analyze customer cohorts, retention trends, lifetime value (LTV), churn, rebill rates, repeat purchase behavior, and campaign performance to identify business opportunities.<br> Build strategic lifecycle roadmaps, including segmentation strategies, automation architecture, testing plans, and customer journey optimization.<br> Develop structured experimentation roadmaps with clear hypotheses, prioritization, and measurable success criteria.<br> Produce monthly performance reports and strategic recommendations that connect marketing performance to business outcomes.<br> Partner with designers, copywriters, CRM specialists, and marketing teams by translating strategic direction into clear execution briefs.<br> Lead strategic discussions with clients and internal stakeholders, presenting recommendations and influencing decision-making with confidence.<br> Evaluate acquisition quality, customer behavior, product dynamics, and revenue performance to recommend retention initiatives that improve customer lifetime value.<br> Collaborate across marketing, creative, and analytics teams to continuously improve lifecycle marketing performance.<br> Stay current on lifecycle marketing best practices, AI tools, and emerging CRM technologies to improve efficiency and strategic execution.<br> Competitive USD compensation based on experience.<br> Fully remote opportunity with U.<br>S.-based companies.<br> Work with innovative consumer brands across multiple industries.<br> Collaborative international teams with strategic ownership and autonomy.<br> AI-powered tools and modern marketing technology provided.<br> Opportunity to influence customer retention strategy and business growth at a senior level.<br> 5+ years of experience in Lifecycle Marketing, CRM Marketing, Retention Marketing, or Email &amp; SMS Marketing.<br> Proven experience managing lifecycle marketing for DTC ecommerce brands is required.<br> Strong expertise with Klaviyo or equivalent enterprise email marketing platforms.<br> Hands-on experience building lifecycle strategies, customer journeys, segmentation frameworks, and marketing automations.<br> Strong analytical skills with experience interpreting customer cohorts, retention metrics, lifetime value (LTV), customer behavior, and campaign performance.<br> Demonstrated success improving customer retention, repeat purchase rate, subscription performance, or customer lifetime value.<br> Experience designing and evaluating A/B tests with clear business objectives.<br> Excellent strategic thinking and problem-solving skills with the ability to diagnose business challenges before recommending solutions.<br> Strong written and verbal English communication skills.<br> Comfortable collaborating with cross-functional teams in a fully remote environment.<br> Highly organized, proactive, and capable of managing multiple priorities simultaneously.<br> Willingness to work during U.<br>S. business hours.<br> AI-native mindset with experience using AI tools to improve productivity and strategic workflows.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Project Officer – THRIVE&nbsp;</span><br></p><br> <p><span>What we are looking for&nbsp;</span></p><br> <p>Hivos is an equal opportunities employer and welcomes applications from all qualified individuals. We are currently seeking suitably qualified, highly competent, and motivated candidates to serve as<span>&nbsp;Project Officer - THRIVE</span>&nbsp;and lead effective implementation, coordination, and delivery of the program upon project commencement.&nbsp;</p><br> <p><span>Position Information</span><br></p><br> <p><span>Location</span>: Lebanon</p><br> <p><span>Hours</span>: Full Time (36 Hours Per Week)</p><br> <p><span>Reports to</span>: Project Manager Thrive</p><br> <p><span>Team:</span>&nbsp;Programs</p><br> <p><span>Contract Type:</span>&nbsp;Fixed – Term</p><br> <p><span>Term</span>: This appointment is for an initial term of one year, with possibility of annual renewal for the life of the project, subject to donor funding availability, performance and organizational needs.</p><br> <p><span>Office:</span>&nbsp;Lebanon</p><br> <p><span>Provisional grade</span>: 10</p><br> <p><span>Deadline</span>: 8 September 2026</p><br> <p><span>JOB CONTEXT</span></p><br> <p>Hivos was awarded the <span>THRIVE Program</span>&nbsp;<span>(Promoting an Enabling Environment for Civil Society)</span>&nbsp;under the Swedish Strategy for Support to Civil Society 2025–2029. The program aims to strengthen civil society resilience, sustainability, and effectiveness across&nbsp;<span>Kenya, Zimbabwe, Colombia, and Lebanon.</span></p><br> <p>THRIVE seeks to empower civil society actors to counter shrinking civic space and promote enabling environments through three interlinked outcomes:</p><br> <ul> <li>Safe and inclusive spaces for collaboration</li> <li>Strengthened operational and strategic capacities</li> <li>Increased access to knowledge, networks, tools, and resources</li> </ul> <p><span>ROLE PURPOSE</span></p><br> <p>The Project Officer is part of the THRIVE global programme team and supports the planning, coordination and implementation of programme activities across participating countries. Working closely with the Project Manager, implementing partners and other stakeholders, the Project Officer provides technical assistance, facilitates partner engagement and contributes to effective programme delivery, learning and reporting in accordance with Hivos policies and donor requirements.</p><br> <p><span>KEY RESPONSIBILITIES&nbsp;</span></p><br> <p>The key responsibilities of the role include</p><br> <p><span>Project Management</span></p><br> <ul> <li>Work closely with the Project Manager to coordinate the day-to-day implementation of THRIVE programme activities in line with programme objectives.</li> <li>Facilitate collaboration, networking and knowledge exchange among Civil Society Organizations (CSOs), grassroots movements, human rights defenders and other relevant stakeholders.</li> <li>Support the implementation of capacity strengthening initiatives for Civil Society Organizations, including organizational development, governance, financial management and institutional sustainability.</li> <li>Coordinate programme grants and partner support activities to ensure effective implementation and achievement of programme objectives.</li> <li>Contribute to the development of knowledge products, learning resources and technical guidance that promote programme learning and evidence-based decision-making.</li> <li>Monitor the socio-political context and support adaptive programme implementation through conflict-sensitive and context-responsive approaches.</li> <li>Promote meaningful stakeholder participation and integrate gender equality, inclusion and safeguarding principles across programme implementation.</li> </ul> <p><span>Technical Assistance and Programme Support</span></p><br> <ul> <li>Build and maintain effective relationships with technical specialists, programme partners and relevant networks to support programme implementation and knowledge exchange.</li> <li>Support the Project Manager in the planning, coordination and implementation of programme activities, including work plans, budgets and activity schedules.</li> <li>Prepare and review programme reports, technical documentation and implementation updates, ensuring accuracy, quality and timely submission.</li> <li>Monitor programme implementation to ensure compliance with the funding agreement, Hivos policies and procedures, donor requirements and the approved results framework and budget.</li> <li>Provide the Project Finance team with timely programme and budget implementation information to support financial monitoring and reporting.</li> <li>Prepare Terms of Reference (ToRs) and technical documentation for procurement processes, including Requests for Quotations (RFQs) and Requests for Proposals (RFPs), in accordance with Hivos policies and procedures.</li> <li>Contribute to programme learning and adaptive management by documenting lessons learned good practices and opportunities for continuous improvement.</li> </ul> <p><span>Technical Assistance to Implementing Partners</span></p><br> <ul> <li>Provide technical assistance and capacity strengthening to implementing partners through technical advice, training, mentoring and knowledge-sharing initiatives to support effective programme implementation and organizational resilience.</li> <li>Promote the visibility of the THRIVE programme and foster effective engagement with key stakeholders.</li> <li>Identify potential programme risks and implementation challenges and support the development and implementation of appropriate mitigation measures.</li> </ul> <p><span>Learning Network Activities</span></p><br> <ul> <li>Support and coordinate programme partner learning exchanges and regional learning events.</li> <li>Participate in national, regional and international forums, workshops and learning events, as required.</li> <li>Collaborate with other technical units across Hivos.</li> </ul> <p><span>Stakeholder Engagement, Networking and Coordination</span></p><br> <ul> <li>Develop and maintain effective relationships with implementing partners, civil society organizations, donors, government institutions, networks and other relevant stakeholders to advance programme objectives and strengthen collaboration.</li> <li>Coordinate and facilitate communication among implementing partners, the Project Manager, programme team members and other stakeholders to support effective programme implementation.</li> <li>Participate in relevant working groups, technical committees, networks and coordination forums, as delegated by the Project Manager.</li> </ul> <p><span>Monitoring, Evaluation, Learning and Support</span></p><br> <ul> <li>Ensure accurate and timely documentation of programme activities, reports and other programme records.</li> <li>Support the MEL Officer by providing timely and accurate programme data, documentation and other technical inputs required for monitoring, evaluation, reporting and programme performance tracking.</li> <li>Monitor programme risks and support the implementation and periodic review of the programme risk management plan.</li> <li>Contribute to programme learning by documenting lessons learned, good practices, impact stories and other knowledge products to support communications, reporting and continuous programme improvement.</li> </ul> <p><span>PERSON SPECIFICATIONS&nbsp;</span></p><br> <p><span>Qualifications</span></p><br> <ul> <li>Bachelor's degree in Development Studies, Social Sciences, International Development, Public Policy, Programme Management, Political Science, International Relations or another relevant discipline.</li> </ul> <p><span>Knowledge / Experience</span></p><br> <ul> <li>Minimum 3-5 years of relevant experience.</li> <li>Experience working with Civil Society Organizations (CSOs), grassroots organizations, social movements and/or human rights actors.</li> <li>Experience supporting the implementation of donor-funded programmes.</li> <li>Knowledge of civic space, civil society strengthening, governance, human rights, gender equality, diversity, inclusion and safeguarding principles.</li> <li>Experience working with multiple stakeholders and partner organizations.</li> <li>Knowledge of Monitoring, Evaluation and Learning (MEL) principles.</li> <li>Fluency in English, both written and verbal.</li> <li>Additional languages such as Arabic, Spanish or French are an asset.</li> </ul> <p><span>Key Skills /Attributes</span></p><br> <ul> <li>Analytical thinking and problem-solving.</li> <li>Communication and presentation skills.</li> <li>Facilitation and report writing.</li> <li>Networking and stakeholder engagement.</li> <li>Planning and organizational skills.</li> <li>Teamwork and collaboration.</li> </ul> <p><span>What we offer</span></p><br> <p>We offer a stimulating work environment in a professional international organization with very dedicated staff. This position will be based in Beirut, Lebanon. We offer a national contract based on Hivos local labour conditions, with comparatively competitive remuneration package commensurate with experience and expertise<span>.</span>&nbsp; Hivos welcomes International &amp; Regional applicants but can only offer a position to only those with a valid work permit for Lebanon.</p><br> <p><span>Want to apply?</span></p><br> <p>Please submit a cover letter (maximum 1 page) and CV (maximum 2 pages) as soon as possible by clicking the&nbsp;<span>‘Apply here’</span>&nbsp;button. Applications are being received until 8 September 2026, midnight CAT.</p><br> <p><span>Our values and commitment to safeguarding </span></p><br> <p>Hivos is committed to promoting equality, diversity, and inclusion in the workplace, and strives to be representative of all sections of society. We know that different perspectives, experiences, and competences are key for Hivos to be a relevant, capable, and successful organization. Hivos therefore strives to recruit staff with diverse backgrounds and lived experiences.  </p><br> <p>Hivos is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and partners with whom Hivos engage.&nbsp;</p><br> <p>All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Hivos also participates in the <span>Inter Agency Misconduct Disclosure Scheme</span>. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. When you submit an application, you confirm your understanding of these recruitment procedures.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>