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<div><div ><p><strong><span >İşin Tanımı</span></strong></p><ul><li><span >İlgili hizmet merkezini Global Standard Prosedürler kapsamında ve belirtilen KPI’lar doğrultusunda yönetmek</span></li><li><span >Operasyonel bakış açısıyla iş devamlılığını ve müşteri ilişkilerini desteklemek, yönetmek</span></li><li><span >Toplanan tüm gönderilerin zamanında GTW ekiplerine teslim edildiğinden emin olarak uçağın kalkış performansına destek olmak</span></li><li><span >Verimlilik kriterlerini yakından takip ederek, belirlenen verimlilik hedeflerine ulaşma konusunda operasyonel kaynak planlaması yapmak</span></li><li><span >Hizmet kalitesi ve maliyet hedeflerine erişmek adına hizmet merkezi ve kurye bölgelerini gözlemlemek, düşük performans gösterilen konularla ilgili aksiyonlar almak</span></li><li><span >Yurtdışından gelen/yurtdışına giden tüm gönderilerin söz verilen transit sürelerinde seyahat ettiğinden emin olmak</span></li><li><span >Kendisine bağlı tüm çalışanları performans kriterleri doğrultusunda yönlendirerek, gerekli eğitim ve motivasyonu sağlamak</span></li><li><span >Şirketin yıllık performans değerlendirme sürecini bağlı ekibi için yürütmek</span></li><li><span >Global ve lokal proje, program ve inisiyatiflerin hayata geçirilmesini sağlamak</span></li></ul><p><strong><span ></span></strong></p><p><strong><span >Kişinin Tanımı</span></strong></p><ul><li><span >En az lisans mezunu</span></li><li><span >B sınıfı ehliyete sahip ve aktif araç kullanabilen</span></li><li><span >Tercihen iyi derecede İngilizce bilen</span></li><li><span >Müşteri odaklılığını yüksek baskı veya sürekli değişen durumlarda da koruyabilen</span></li><li><span >Esnek ve sakin kalma becerisine sahip</span></li><li><span >İnisiyatif alabilen ve analitik düşünebilen</span></li><li><span >Yazılı ve sözlü iletişim yetkinliği kuvvetli</span></li><li><span >MS Office programlarını iyi derecede kullanabilen</span></li></ul></div></div>

Key Responsibilities <br>• Source, evaluate, and manage freight forwarding partners to ensure competitive pricing and reliable service. <br>• Negotiate transportation rates and service agreements with logistics providers. <br>• Monitor freight forwarder performance through KPIs such as on-time delivery, transit time, service quality, and cost efficiency. <br>• Develop and maintain supplier and logistics partner performance scorecards. <br>• Drive supply chain excellence initiatives by identifying opportunities to improve processes, reduce costs, and increase service levels. <br>• Support supply chain teams in implementing standardized tools, dashboards, and reporting. <br>• Create and maintain reports that provide end-to-end supply chain visibility. <br>• Monitor supply chain KPIs and prepare regular performance reports for management. <br>• Collaborate with Sales, Operations, and Finance to ensure alignment on logistics and delivery objectives. <br>• Support continuous improvement projects across the supply chain. <br>• Ensure logistics documentation and transportation processes comply with company standards. <br>Qualifications <br>• Bachelor's degree in Supply Chain Management, Business Administration, Logistics, Industrial Engineering, or related field. <br>• 2–5 years of experience in supply chain, logistics, or freight management. <br>• Experience working with freight forwarders and transportation providers. <br>• Strong analytical and reporting skills. <br>• Advanced Excel skills; experience with Power BI, ERP systems, or reporting tools is a strong advantage. <br>• Excellent negotiation and communication skills. <br>• Strong organizational and problem-solving abilities. <br>• Fluent in English (French and Arabic are an advantage)

<div><div><font face="Times New Roman, serif" size="3"><strong>Overall Role Purpose:</strong></font></div><div><font face="Times New Roman, serif"><span >The Service Point Advisor is responsible for answering customer inquiries across the counter ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.</span></font></div><div><font face="Times New Roman, serif"><span ><strong><br></strong></span></font></div><div><font face="Times New Roman, serif" size="3"><strong>Key activities</strong></font></div><div><font face="Times New Roman, serif"><span ><strong>Customer:</strong></span></font></div><div><ul><li><font face="Times New Roman, serif"><span >Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></font></li><li><font face="Times New Roman, serif"><span >Ensure that a high level of professional rapport is developed and maintained with all customers</span></font></li><li><font face="Times New Roman, serif"><span >Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></font></li><li><font face="Times New Roman, serif"><span >Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved</span></font></li><li><font face="Times New Roman, serif"><span >Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action</span></font></li></ul></div><div><font face="Times New Roman, serif"><span ><strong><br></strong></span></font></div><div><font face="Times New Roman, serif"><span ><strong>Internal:</strong></span></font></div><div><ul><li><font face="Times New Roman, serif"><span >Follow customer service procedures as outlined in the manual to comply with the ISO/GSOP procedures and safe working practices</span></font></li><li><font face="Times New Roman, serif"><span >Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times</span></font></li><li><font face="Times New Roman, serif"><span >Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly</span></font></li></ul></div><div><font face="Times New Roman, serif"><span ><strong><br></strong></span></font></div><div><font face="Times New Roman, serif"><span ><strong>Process:</strong></span></font></div><div><ul><li><font face="Times New Roman, serif"><span >Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer</span></font></li><li><font face="Times New Roman, serif"><span >Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue</span></font></li><li><font face="Times New Roman, serif"><span >Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers</span></font></li><li><font face="Times New Roman, serif"><span >Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit</span></font></li><li><font face="Times New Roman, serif"><span >Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders</span></font></li><li><font face="Times New Roman, serif"><span >Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination- CIA</span></font></li><li><font face="Times New Roman, serif"><span >Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. The cash summary report needs to be reconciled for the cash collected for the shipments</span></font></li><li><font face="Times New Roman, serif"><span >delivered (Receiver Paid) or accepted at the counter</span></font></li></ul></div><div><font face="Times New Roman, serif"><span ><strong><br></strong></span></font></div><div><font face="Times New Roman, serif"><span ><strong><br></strong></span></font></div><div><font face="Times New Roman, serif"><span ><strong>People Management:</strong></span></font></div><div><font face="Times New Roman, serif"><span >Provide follow up for the call center Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards</span></font></div><div><font face="Times New Roman, serif"><span ><strong><br></strong></span></font></div><div><font face="Times New Roman, serif"><span ><strong>Skills / Qualifications:</strong></span></font></div><div><font face="Times New Roman, serif"><span >Problem Solving</span></font></div><div><font face="Times New Roman, serif"><span >Customer Orientation</span></font></div><div><font face="Times New Roman, serif"><span >Planning and Organizing</span></font></div><div><font face="Times New Roman, serif"><span >Decision Making</span></font></div><div><font face="Times New Roman, serif"><span >Results Orientation</span></font></div><div><font face="Times New Roman, serif"><span >Teamwork</span></font></div><div><font face="Times New Roman, serif"><span >Accountability</span></font></div><div><font face="Times New Roman, serif"><span >Communication Skills</span></font></div><div><font face="Times New Roman, serif"><span >Self-Management</span></font></div><div><font face="Times New Roman, serif"><span >Attention to Detail</span></font></div><div><font face="Times New Roman, serif"><span ><strong><br></strong></span></font></div><div><font face="Times New Roman, serif" size="3"><strong>Experience</strong></font></div><div><font face="Times New Roman, serif"><span >Excellent verbal communication skills and interpersonal style</span></font></div><div><font face="Times New Roman, serif"><span >Excellent personal presentation, grooming and hygiene</span></font></div><div><font face="Times New Roman, serif"><span >Excellent organizational skills, including ability to prioritize workload</span></font></div><div><font face="Times New Roman, serif"><span >Ability to effectively contribute as a team member as part of a busy team</span></font></div><div><font face="Times New Roman, serif"><span >Proven ability to work under pressure in a fast paced, time sensitive environment</span></font></div><div><font face="Times New Roman, serif"><span >Demonstrated ability to use initiative/judgement to solve job related issues</span></font></div><div><font face="Times New Roman, serif"><span >Good understanding of DHL Network</span></font></div><div><font face="Times New Roman, serif"><span >Strong problem-solving capability</span></font></div><div><font face="Times New Roman, serif"><span >Desire to get the job done</span></font></div><div><font face="Times New Roman, serif"><span >Passion to provide excellent Customer Service</span></font></div><div><font face="Times New Roman, serif"><span >Right first-time philosophy</span></font></div><div><font face="Times New Roman, serif"><span >Sound educational background with knowledge of the Service Industry, an added advantage</span></font></div><div><font face="Times New Roman, serif"><span >Working knowledge of Microsoft Word, Excel and Power Point.</span></font></div><div><font face="Times New Roman, serif"><span >Good oral and written communication skills – English & Arabic preferable</span></font></div><div><font face="Times New Roman, serif"><span >Self-motivated individual capable of taking ownership and working independently</span></font></div><div><font face="Times New Roman, serif"><span >Tolerance for stress in a fast-paced working environment.</span></font></div><div><font face="Times New Roman, serif"><span >Excellent planning and organizing skills</span></font></div><div><font face="Times New Roman, serif"><span >Good team player</span></font></div><div><font face="Times New Roman, serif"><span >Adheres to policies and procedures</span></font></div><div><font face="Times New Roman, serif"><span >Possesses good relationship building and interpersonal skills</span></font></div><div><font face="Times New Roman, serif"><span ><strong><br></strong></span></font></div><div><font face="Times New Roman, serif"><span ><strong><br></strong></span></font></div><div><font face="Times New Roman, serif" size="3"><strong>Educational Qualifications</strong></font></div><div><font face="Times New Roman, serif"><span >Essential :Diploma Degree</span></font></div><div><font face="Times New Roman, serif"><span >Desired : BA degree  </span></font></div></div>

# Procurement Officer <br> <br>Location: Lebanon (on site) <br>Reports to: Procurement Manager / Supply Chain Manager <br>Department: Supply Chain <br>Industry: FMCG (import and distribution) <br> <br>--- <br> <br>## About the Company <br> <br>A well established Lebanese FMCG company with more than 35 years in the market. The company imports fast moving consumer goods from international principals and distributes them across Lebanon through a wide retail, wholesale and modern trade network. Company name is disclosed to shortlisted candidates. <br> <br>--- <br> <br>## Purpose of the Role <br> <br>The Procurement Officer manages the buying cycle for imported finished goods, from placing the order with the principal to landing the container in the warehouse at the right cost and the right time. The job sits between the international suppliers, the freight and clearance agents, Finance and the Sales team. Success is measured by availability on the shelf, healthy stock cover, and no money lost to expiry, demurrage or a badly timed order. <br> <br>--- <br> <br>## Key Responsibilities <br> <br>### Purchasing and Order Management <br>- Prepare purchase orders for imported goods based on sales forecasts, stock cover, minimum order quantities and container optimisation. <br>- Consolidate orders across brands and SKUs to reduce freight cost per unit and avoid part loaded containers. <br>- Confirm proforma invoices, order acknowledgements, production and shipping dates with each principal. <br>- Track every open order from confirmation to arrival, and flag delays to Sales and management before they become out of stock situations. <br>- Follow up on short shipments, damaged goods, wrong SKUs and quantity discrepancies, and pursue credit notes or replacements. <br> <br>### Supplier and Principal Coordination <br>- Serve as the daily operational contact with international principals and their export teams. <br>- Maintain supplier records: price lists, agreed terms, MOQs, lead times, product codes and barcodes. <br>- Escalate repeated service failures, and support management in the annual review with each principal. <br>- Source and qualify suppliers for non trade purchases: warehouse consumables, packaging for repacking or bundling, promotional material, fleet parts, office and general supplies. <br> <br>### Imports, Shipping and Clearance <br>- Own the import file end to end: proforma invoice, commercial invoice, packing list, bill of lading, certificate of origin, health and conformity certificates, and any Ministry approval required. <br>- Coordinate with freight forwarders on booking, routing, transit time and freight rates, and compare options before committing. <br>- Work with the clearance agent on customs declaration, HS classification, duty and VAT settlement, and inspection. <br>- Push files through clearance fast enough to avoid demurrage, storage and detention charges, and report on any charge incurred with the reason. <br>- Coordinate arrival timing with the warehouse so receiving capacity matches the schedule. <br> <br>### Cost and Terms <br>- Calculate landed cost per SKU: goods value, freight, insurance, duty, clearance, transport and any other charge, and hand a clean figure to Finance and Pricing. <br>- Support Finance on letters of credit, transfers and payment scheduling, and supply the documents the bank asks for. <br>- Negotiate freight rates, clearance fees and terms with local service providers. <br>- Track price changes from principals and currency impact, and alert management early when landed cost is moving. <br>- Identify savings: better incoterms, consolidated shipments, alternative routing, improved payment terms. <br> <br>### Stock, Expiry and Planning <br>- Monitor stock cover by SKU against agreed targets, and adjust order timing when sales trends shift. <br>- Balance MOQ and container economics against shelf life. Never buy a quantity the market cannot sell before expiry. <br>- Track incoming production dates and remaining shelf life on every shipment, and reject or renegotiate short dated stock. <br>- Watch slow moving and near expiry inventory with Sales, and support clearance or promotion decisions early enough to matter. <br>- Work with Sales, Brand and Demand Planning on forecasts, new listings, promotional buys and seasonal peaks. <br> <br>### Documentation, Systems and Compliance <br>- Maintain complete and auditable procurement and import files for every shipment. <br>- Process all transactions through the ERP and keep master data clean: item codes, supplier codes, prices, units of measure, barcodes. <br>- Ensure imported products meet Lebanese labelling, registration and regulatory requirements before shipment, not after arrival. <br>- Follow the company procurement policy and approval matrix, and support internal and external audit requests. <br> <br>--- <br> <br>## Requirements <br> <br>### Must Have <br>- 3 to 6 years of procurement, purchasing or import experience, ideally in FMCG import and distribution or trading. <br>- Bachelor's degree in Business Administration, Supply Chain, Economics or a related field. <br>- Hands on experience with import files, shipping documents, incoter