وظائف ذوي الاحتياجات الخاصة في لبنان

<p><h4>About the company</h4> <p>IBC Group is an industrial solutions provider specializing in advanced metal coatings, component repair, and performance engineering. We partner with manufacturers to extend the life of critical equipment, improve performance, and solve challenges related to wear, corrosion, and durability. Our capabilities include a wide range of thermal spray and performance coating technologies, supported by metallurgical expertise to ensure solutions meet demanding specifications. From restoring worn components to enhancing new parts, our work helps customers reduce downtime and improve reliability across a variety of industries. IBC Group operates focused on leveraging advanced surface engineering solutions globally.</p> <p>IBC Group is an equal opportunity employer. Full-time employees qualify for additional benefits like medical, vision, and dental insurance, paid time off (i.e. vacation), and retirement savings options.</p> <h4>Essential duties and responsibilities</h4> <p><strong>Strategic execution:</strong> Communicate and execute company strategic goals and objectives.</p> <p><strong>Technical & operational leadership:</strong> Provide technical and operational leadership across engineering, production, quality, and business development. Act as the primary technical authority for the company's thermal spray applications and component dimensional restoration, ensuring all work is technically sound, properly planned, and executed efficiently in accordance with company standards and customer requirements.</p> <p><strong>Project & group coordination:</strong> Coordinate and direct projects, plan technical activities, and ensure successful execution of work and programs. Engage with other IBC Group technical and support staff as needed.</p> <p><strong>Commercial & RFQ evaluation:</strong> Review incoming work including RFQs, contract requirements, and customer requests to ensure proper technical fit, scope, accurate industrial job costing/pricing for variable repair geometries, and scheduling before acceptance. Manage customer portals and interact directly with customers as needed.</p> <p><strong>Relationship management:</strong> Interact and build ongoing relationships with company, IBC Group customers, sponsors, and community partners.</p> <p><strong>Production alignment:</strong> Participate in production and planning meetings to communicate priorities, schedules, and expectations, ensuring alignment between technical requirements and daily operations.</p> <p><strong>Financial accountability:</strong> Monitor financial performance including P&L, job profitability, backlog, and pipeline to ensure the business operates in a highly profitable, sustainable, and commercially independent manner.</p> <p><strong>Budgeting & planning:</strong> Assist in preparing budgets, forecasts, bids, contracts, and proposals, and make recommendations regarding staffing, equipment, and operational needs based on business conditions.</p> <p><strong>CapEx ownership:</strong> Recommend and support procurement of capital equipment and technical resources, subject to company approval authority, budget limits, and applicable purchasing policies.</p> <p><strong>Technical & methodological oversight:</strong> Review technical work, reports, and methodologies to ensure accuracy, compliance, and sound engineering practices. Provide technical guidance on production, engineering, and R&D activities as required.</p> <p><strong>Knowledge codification & SOPs:</strong> Lead the extraction and transition of historical technical knowledge into codified manufacturing routes, job routers, and robust standard operating procedures (SOPs) to ensure repeatable shop-floor quality.</p> <p><strong>Subsurface & finishing operations:</strong> Oversee associated mechanical manufacturing and finishing operations critical to component repair, including pre-machining inspection, chemical stripping, masking, grit blasting, and precision post-coat grinding/machining to tight dimensional blueprint tolerances.</p> <p><strong>Team development:</strong> Assist in hiring, training, mentoring, timecard oversight, performance reviews, and corrective actions of team members, helping to ensure personnel follow procedures, policies, and performance expectations.</p> <p><strong>Executive reporting:</strong> Meet regularly with executive management to review performance, current contracts, risks, and future opportunities.</p> <p><strong>Administration & recordkeeping:</strong> Perform administrative duties as required, including approving expenditures, reviewing reports, monitoring project activity, and ensuring proper documentation and recordkeeping.</p> <p><strong>Quality & compliance audits:</strong> Follow and enforce all applicable ISO9001, AS9100, internal quality policies, OSHA safety regulations, and company safety policies. Ensure the facility and production team operate in constant compliance and are prepared for customer-specific or industry-specific technical audits.</p> <p><strong>Leadership support:</strong> Complete additional tasks or projects as assigned by company leadership.</p> <h4>Job requirements</h4> <p><strong>Citizenship status:</strong> Must be legally authorized to work in the United States without employer sponsorship. Due to potential access to export-controlled technical data, candidate must qualify as a “U.S. person” as defined under applicable export control laws, including ITAR/EAR, or otherwise be authorized to access such data under applicable law.</p> <p><strong>Education:</strong> Must have a bachelor's degree in materials science, metallurgy, mechanical engineering, mechanical engineering technology, or industrial engineering.</p> <p><strong>Thermal spray expertise:</strong> Minimum 5–10 years of hands-on or supervisory experience specifically within thermal spray coating technologies (including HVOF, plasma spray, flame spray, and arc spray) and industrial component salvage/repair operations is highly desirable.</p> <p><strong>Operations experience:</strong> Must have 5–10 years of relevant operations management experience, preferably overseeing an autonomous business unit or standalone profit center. Experience with thermal spray and manual machining in a production environment is a plus.</p> <p><strong>Project management:</strong> Must have a minimum of 5–10 years of direct project management experience.</p> <p><strong>Leadership & communication:</strong> Must have demonstrated leadership experience and excellent communication skills.</p> <p><strong>Analytical capabilities:</strong> Must be detail-oriented to understand complex systems, as well as capable of utilizing advanced mathematics for process and coating parameter development.</p> <p><strong>CAD competency:</strong> Solidworks or equivalent 3-D modeling software experience is required.</p> <p><strong>Software proficiency:</strong> Must have a strong knowledge of the Microsoft Suite of products (Office, Access, Word, Excel, Outlook, etc.).</p> <p><strong>Reporting:</strong> Must have the proven ability to write professional-level, highly technical reports.</p> <p><strong>Advanced work:</strong> Previous experience in industrial R&D and/or government contract work is a plus.</p> <p><strong>Machining & metrology knowledge:</strong> Demonstrated familiarity with precision conventional/CNC machining, industrial metrology instruments, and cylindrical/surface grinding techniques required to finish hard thermal spray surfaces.</p> <p><strong>Regulated data handling:</strong> Familiarity with ITAR/EAR compliance protocols and the secure management of controlled technical data packages.</p> <p><strong>Pre-employment screening:</strong> All employment at IBC is conditional upon successful results from background and drug testing.</p></p><p></p>

<p><br></p><p>Major Responsibilities</p><p>Strategic and Technical Delivery (50% LOE)</p><ul><li>Lead a complex portfolio of strategic projects across CR-WASH, water security, and the water-energy nexus, including anticipatory action and forecast-based response for CR-WASH, WASH systems and finance, and energy access for water and health facilities in fragile and conflict affected settings (FCAS).</li><li>Drive technical delivery of the IDPC Impact at Scale priority, with a focus on CR-WASH and water-related disease dimensions, including strategy refinement, country prioritization and road map planning, in collaboration with the GPL and others.</li><li>Provide intensive remote and in-country technical support to Technical Advisors, Regional Practice Leads and Country Program teams, including development of implementation tools and technical guidance and delivery of specialized capacity strengthening, technical advice and coaching for staff and partners for strategic projects.</li><li>Identify and shape research opportunities in CR-WASH/IDPC, including cost-effectiveness and life-cycle costing, and lead implementation when needed, in collaboration with the GPL, Airbel Impact Lab, and others</li><li>Collaborate with the Emergency Unit on technical quality strengthening for WASH in Emergencies, review technical guidelines for acute emergency contexts, including cholera outbreak, and technical backstopping as needed, in close partnership with the Emergency WASH Coordinator and others</li><li>Monitor progress on technical program implementation, including budgets and expenditures, and drive course corrections as needed for strategic projects.</li><li>Collaborate effectively on shared priorities within the Health Unit and with other Technical Units and Global Practice Areas, including the Climate Resilience Global Practice Area, the Anticipatory Action team, and the Economic Recovery &amp; Development, Protection and Education Technical Units.</li><li>Support partner and donor engagement for strategic projects as needed.</li><li>Under the guidance of the GPL, contribute to global strategy and delivery planning for CR-WASH/IDPC as needed.</li></ul><p>Technical Quality Strengthening and Organizational Learning (25% LOE)</p><ul><li>Lead finalization and roll out of the CR-WASH core indicators and Climate Resilient WASH MEAL package and lead ongoing revision of CR-WASH technical guidance and standards as evidence and field practice evolves.</li><li>Convene and sustain a CR-WASH community of practice for peer exchange across countries and regionals, surfacing field learning and research to inform technical guidance and incorporate into global best practices</li><li>Synthesis lessons, strengthen technical guidance and capacity and support strategic work on Anticipatory Action for CR-WASH/IDPC, in close coordination with the Anticipatory Action team.</li><li>Contribute to the development of the Environment &amp; Climate Health technical competency framework and assessment to identify capacity gaps, inform capacity strengthening priorities, and support staff development.</li><li>Synthesize, adapt, and disseminate relevant technical standards, methodologies, and implementation tools for CR-WASH/IDPC, drawing on evidenced-based best practices and reflecting IRC programming.</li><li>Provide technical inputs to MEAL tools and methodologies when needed, and support data interpretation and use, including support to regional TAs to analyze relevant technical and program data as needed.</li><li>Proactively disseminate lessons learned across countries and regions for select strategic projects, ensuring these inform program design and implementation of country-led projects.</li><li>Contribute to shaping, refining and delivering the Environment &amp; Climate Health Learning Agenda.</li></ul><p>External Influence, Relationships and Representation (10% LOE)</p><ul><li>Collaborate with policymakers, implementing partners, humanitarian responders, and UN agencies to advance guidance, outcomes, research, implementation, and documentation on CR-WASH/IDPC.</li><li>Represent IRC, as appropriate, in priority external forums, including technical, policy, and advocacy workshops across Health, WASH and Climate domains.</li><li>Contribute to global prioritization and agenda-setting efforts, ensuring that research, evidence, tools, and resources are being used to advance IRC's strategy and agendas for FCAS.</li><li>Work with the Policy and Communications Team's to develop and advocate IRC's and global policies on CR-WASH/IDPC.</li></ul><p>Business Development (15% LOE)</p><ul><li>Lead strategic business development opportunities in partnership with relevant technical and business development teams and regional and country colleagues.</li><li>Provide TAs and Country Programs with specialized support on program design in relevant technical areas of CR-WASH and IDPC, on request</li><li>Service as technical lead on large, complex and high value business development opportunities</li></ul><p>Key Working Relationships</p><ul><li>Position Reports to: Global Practice Lead, Environment &amp; Climate Health</li><li>Primary Health Care Global Practice Lead and Senior Specialist, Infectious Disease</li><li>Regional Technical Advisors</li><li>Other Specialists and Senior Specialists</li></ul><p>Key Internal Relationships:</p><ul><li>Health Unit team members</li><li>Research and Innovation teams</li><li>MEAL team</li><li>Airbel Impact Lab</li><li>Emergency Unit</li><li>Policy Solutions, Advocacy Influence, and Systems Change Global Teams</li><li>Global HQ and AMU</li></ul><p>Key External Relationships:</p><ul><li>INGO counterparts, UN agencies, global coordination mechanisms, public and private donors, research networks</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Established or growing recognition as an expert in WASH, water security, environmental management or closely related field, with a minimum of 6-8 years of progressive experience designing and leading programs relevant to Climate Resilient WASH in FCAS and/or across the humanitarian-development nexus.</li><li>Master's degree in public health engineering, environmental management and/or related fields or equivalent professional experience required.</li><li>Demonstrated experience developing and delivering new strategies to advance ambitious goals, with strong ability to connect WASH infrastructure development to service models, sustained operations, financing, policy and systems strengthening.</li><li>Experience collaborating across health, nutrition, climate resilience and related domains, with ability to clearly communicate the contribution of WASH and water security to health, climate resilience and other outcomes.</li><li>Knowledge of and ability to use and integrate data, including climate forecasts, epidemiological data, and geo-spatial data to inform program targeting and intervention design; demonstrated ability to use of data and research evidence for programmatic decisions and rigorous analytic skills</li><li>Strong track record of driving uptake of evidence-based practice, including technical skills in coaching, mentoring, and capacity strengthening</li><li>Ability to design technical approaches for proposals and identify new business development opportunities</li><li>Ability to work, manage, and meet deadlines in a fast-paced, highly matrixed environment; outstanding business acumen, critical thinking, problem solving and decision-making skills required</li><li>Superb inter-personal, written and verbal communication skills with ability to collaborate across countries, cultures, and departments</li><li>Excellent communication, influencing, and storytelling skills</li><li>Proficiency in English and French required; knowledge of Spanish or Arabic an asset.</li><li>Ability to travel globally up to 30% of the time, occasionally on short notice</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to draft a paper that develops a framework outlining the key determinants for advancing care reforms and systems.<br> Work Location<br>Remote<br> Expected duration<br>3 months<br> Duties and Responsibilities<br>Background Around the world, societies and economies are undergoing socio-demographic changes such as ageing populations, low fertility rates, urbanization, increased migration, widespread crises and conflicts, and climate change, which have all intensified the demand for care. However, while gaining global importance, care work still remains invisible and undervalued, often relegated to informal and unpaid labour, disproportionately borne by women, thus hindering their empowerment. Although this trend is observed globally, it is particularly acute in the Arab region where women undertake 80 to 90 per cent of all unpaid care work and spend 4.7 times more time than men on these responsibilities, exceeding the global average of 3.62 . Unpaid care work hinders women’s visibility and participation in public economic and political spheres as well as in decision-making processes in the Arab region. The disproportionate unpaid care work undertaken by women limits their economic engagement and opportunities, as it makes it challenging for them to balance work and family responsibilities. Additionally, women often face gender stereotypes, limited professional development opportunities, and an institutional culture that marginalizes their contributions. Women’s economic and political participation in the region remain low compared to global averages. In 2025, women’s labour force participation was only 19 per cent, less than half the global average of 49 per cent, making it the lowest rate worldwide . Women’s political representation shows a similarly stark gap. In December 2025, women held only 27 per cent of national parliamentary seats globally, with an even lower share in the Middle East and North Africa at around 16 per cent, the lowest in the world . However, there has been growing regional momentum realizing gains in the care economy with many countries in the Arab region offering instructive examples of care reforms. Nevertheless, these reforms are often sector-specific, focusing on one policy area such as labour without approaching care in a holistic manner interconnected across different sectors and policy areas. Within this context, understanding the political economy which examines how social, economic, and political factors shape care policies and systems becomes a pressing priority. Building on these reform efforts in the Arab region and looking at breakthroughs in care policymaking globally, including Latin America which has been particularly active in advancing comprehensive care systems, it is increasingly important to understand how care, often framed solely as a gender equality issue, intersects with other major development issues and policy domains. This highlights the regional need for policies that recognize care as a central element of sustainable economies and redistribute it among different stakeholders including the state. Ongoing inter-regional collaboration between UN regional commissions, namely ESCWA and the United Nations Economic Commission for Latin America and the Caribbean (ECLAC) including through a project on advancing care policies for transformative recovery in Latin America and the Caribbean, Asia-Pacific and the Arab states, seeks to draw lessons from Latin American countries’ experiences in advancing comprehensive care systems. Given the inherent political nature of care policymaking, it is essential to understand what prompts political actors to prioritize care. A key driver is awareness around the critical role care plays in society and its far-reaching implications for economic and social well-being. When care is made visible as a cross-cutting issue that affects economic growth, labour force participation, health outcomes, social cohesion, and gender equality, it is more likely to gain traction in political discourse and influence the selection of policy instruments, thereby driving change in laws, budgets, and institutional support for care systems. Objective and methodology ESCWA seeks to hire a consultant to assist in drafting a paper, in collaboration with ECLAC, that thoroughly examines the factors and determinants behind care reforms, investigating the political economy of care in the Arab region and relating it to Latin America’s experience. The paper will draw on experiences from both Latin American and Arab countries to demonstrate the importance of moving beyond fragmented care reform policies towards comprehensive care systems. It will build on the recommendations provided by experts during ESCWA’s Expert Group Meeting on the Political Economy of Care Policies: Determinants for Reform in the Arab Region organized in July 2026. Tasks and responsibilities The consultant will be responsible for the following tasks: - Desk review: undertake a desk review of available successful and as well as unachieved experiences in advancing care policies and systems from Latin America and the Arab region; - Based on the results of the desk review, undertake consultations with relevant stakeholders on the main determinants, challenges or barriers which they have faced while working on advancing care policies and systems; - Review the results of consultations with relevant stakeholders from the Arab region on the main determinants, challenges or barriers which they have faced while working on advancing care policies and systems; - Propose the elements and dynamics among key determinants to advance care policies and systems and draw lessons for future policy making and reforms on care while taking into account the discussions and recommendations of the Expert Group Meeting above mentioned. - Suggest a detailed outline to be validated and agreed upon with ESCWA’s team in consultation with ECLAC; - Based on the agreed outline, prepare the first draft of the paper to be reviewed by ESCWA’s team; - Prepare a final draft based on the comments and recommendations provided by ESCWA and ECLAC’s teams. Supervision: The consultant will work Under the direct supervision of the Social Affairs Officer responsible for the care economy stream at the United Nations Economic and Social Commission for Western Asia (ESCWA) Ms. Rouba ARJA, and overall guidance of the gender Justice, Population and Inclusive Development cluster leader. The consultant is expected to provide regular updates on the work progress.<br> Qualifications/special skills<br>A master’s degree in economy, or sociology, or law or gender studies or related area is required. A PhD in one of these fields is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 10 years of professional work experience in areas related to public policy making is required. Previous experience in social policy reform and changes is required. Previous experience in working on care policies is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Knowledge of Spanish and/or Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About OLX Lebanon OLX Lebanon is the #1 marketplace for selling and buying online in Lebanon.<br> Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses.<br> Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market and the planet.<br> OLX Lebanon is proudly rooted in the local market while bringing global marketplace standards to our users.<br> Our team is driven by innovation, agility, and a deep understanding of the Lebanese consumer landscape.<br> We embrace a culture of ownership, creativity, and purpose—where every team member contributes to building smarter solutions that truly make a difference in people’s everyday lives.<br> About the role As a Data Engineer at OLX Lebanon, you will help own and evolve the company's modern data platform and ensure that trusted, timely data is available to the business.<br> You will work across the end-to-end data lifecycle: integrating operational and third-party sources, building and maintaining reliable data pipelines, modelling data for analytics, supporting business intelligence, and operating the platform in production.<br> The role is suited to an experienced engineer who can work independently and take meaningful ownership of a production data environment.<br> Own, operate, and continuously improve OLX Lebanon's production data platform and its core ingestion, transformation, and serving workflows.<br> Design, build, maintain, and troubleshoot reliable batch and incremental data pipelines from operational databases, APIs, cloud storage, and third-party systems.<br> Develop and maintain scalable warehouse models across raw, staging, intermediate, dimensional, and reporting layers.<br> Develop, optimize, and review SQL and Python used for ingestion, transformation, reconciliation, automation, and operational tooling.<br> Build and maintain transformation-as-code workflows using dbt or comparable modern data transformation frameworks.<br> Implement robust production patterns including idempotent processing, retries, schema evolution, scheduling/orchestration, monitoring, alerting, and failure recovery.<br> Ensure data quality and accuracy through automated tests, source-to-target reconciliation, freshness checks, and clear operational controls.<br> Own and support cloud data warehouse workloads, including performance, access, reliability, and cost optimisation.<br> Work with object storage and cloud services used for data ingestion and platform operations, particularly AWS/S3 and related services.<br> Support Power BI and the analytics layer by providing well-modelled, documented, performant datasets and by helping build or troubleshoot reports when required.<br> Partner closely with OLX Data Team as they own business requirements, metric interpretation, and an increasing share of Power BI dashboard development.<br> Collaborate with product, engineering, marketing, growth, finance, advertising, and other business teams through the analytics team where appropriate.<br> Apply strong software-engineering practices including Git-based version control, code review, testing, documentation, deployment discipline, and reusable design.<br> Maintain appropriate data access, privacy, security, and governance controls for sensitive and business-critical data.<br> Document pipelines, models, dependencies, operational procedures, and architecture so that the platform can be supported by more than one engineer.<br> A fast-paced, high-performing team.<br> Learning &amp; Development opportunities.<br> #LebanonOLX Hold a Bachelor’s degree in a relevant field or equivalent professional experience.<br> Approximately 4+ years of relevant data engineering experience for mid-senior candidates; Senior candidates should demonstrate deeper independent ownership rather than relying on years alone.<br> Hands-on experience building and operating production ETL/ELT pipelines and cloud-based analytical data platforms.<br> Strong experience with at least one modern cloud data warehouse or lakehouse platform such as Snowflake, Amazon Redshift, Azure Synapse, Google BigQuery, Databricks, or equivalent.<br> Strong hands-on SQL and Python experience.<br> Familiar with dimensional modelling, analytical warehouse design, and working with large-scale datasets.<br> Understanding of dbt is strongly preferred; equivalent transformation-as-code approaches or strong SQL modelling understanding is acceptable.<br> Understanding of cloud infrastructure and object storage concepts.<br> Comfortable with BI and analytics workflows; familiarity with Power BI is a plus.<br> Excellent SQL and strong Python engineering skills.<br> Ability to diagnose production data issues independently across ingestion, transformation, warehouse, and BI layers.<br> Strong Git, code review, testing, documentation, and software-engineering practices.<br> Ability to balance reliability, performance, maintainability, and cloud cost.<br> Ability to communicate technical issues clearly to analysts, engineers, managers, and non-technical stakeholders.<br> Strong written and verbal English.<br> Show attention to detail, analytical thinking, and a continuous learning mindset.<br> Be driven, self-motivated, and able to handle pressure in a fast-paced environment.<br> Live the team values: Simpler.<br> Better. Faster.</span> </div>

<p><h4>Job description</h4> <p>MANE is a 5th generation French family-owned business known for innovation and progress in the world of flavor and fragrance. As sensation enthusiasts, we strive to provide exceptional moments in people’s daily lives through the timeless flavors and fragrances we create. With our passion, creativity, and innovation, “We capture what moves”.</p> <p>The Process Operator I operates production equipment safely and effectively to create flavor batches that meet all health and safety standards. Interacts with production, quality, planning and purchasing, sales, and other internal departments as needed. Key competencies: analytical skills, communication and interpersonal skills, mathematical skills including weights and conversions, and computer skills.</p> <p><strong>Night shift:</strong> 2-3-2 schedule, night shift 6pm-6:30am</p> <h4>Duties and responsibilities:</h4> <ul> <li>Maintain strict adherence to equipment SOPs, GMP standards, food and flavor regulations (kosher), and documentation requirements.</li> <li>Adhere to all safety protocols, including use of engineering controls and personal protective equipment (PPE) to ensure a safe workplace for all employees.</li> <li>Operate production equipment according to product manufacturing instructions to produce high quality product in an efficient and cost-effective manner.</li> <li>Utilize equipment and facility computer programs to effectively maintain process and material data related to manufacturing requirements.</li> <li>Store ingredients in the proper location with the proper closure of partial ingredient to prevent contamination.</li> <li>Assure proper documentation is reported including amounts used, lot numbers, yields, metal detection, etc.</li> <li>Label raw materials, finished goods, and supplies properly.</li> <li>Maintain at least a “Quality Contributor” rating throughout the year as an operator.</li> <li>Actively participate in periodic continuous improvement and training sessions to increase understanding of, and abilities related to, safety, quality, productivity, materials, and equipment operation.</li> <li>Assure proper cleaning of equipment and work area and complete sanitation logs.</li> <li>Other duties as assigned by management.</li> <li>Every employee is expected to participate in education and training about MANE’s environmental commitments and then actively apply this to job-related and job-specific roles and responsibilities.</li> <li>Consistent with MANE’s environmental commitments, employees will engage in awareness and practical training, relevant to job-related and job-specific roles and responsibilities, in order to adhere to applicable environmental policies, procedures, and best practices.</li> </ul> <h4>Education and experience:</h4> <ul> <li>High school diploma or equivalent but not required.</li> <li>Ability to work with PLC/distributive computer controls.</li> <li>Knowledge of basic mathematics, physics, and chemistry.</li> <li>Flavor industry experience desired.</li> <li>Computer literate.</li> </ul> <p>MANE offers industry leading benefits including a generous PTO plan. Additional benefits include paid holidays, annual year-end shutdown, annual and bi-weekly 401(k) contributions, tuition reimbursement, paid parental leave, employee assistance programs, and many more. MANE is known for having a culture that focuses on our employees and their well-being.</p> <p>MANE is an equal opportunity employer.</p> <p><strong>Schedule:</strong> 2-3-2 schedule, night shift 6pm-6:30am.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to deliver the following outputs: • Inception note and detailed workplan for version 1 of ADA 2.0 development; • Review and provide feedback on the progressively evolving editions of the ADDR as regional baselines; • Successive Iterations/Drafts of version 1 of ADA 2.0, including the Provisional Progress Report and the Provisional Proposed Architecture to member countries. • Executive summary in English; • PowerPoint presentations and briefing materials; • Consolidated bibliography and references database. The completed document shall: • Be submitted in editable MS Word format (*.docx); • Include automatically generated table of contents, list of tables, and figures; • Be thoroughly proofread and referenced; • Respect ESCWA publication and anti-plagiarism requirements. The content of all outputs shall remain the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background The Economic and Social Commission for Western Asia (ESCWA) launched the Advancing Digital Cooperation and Development – Arab States Action Programme (ADCD-ASAP) in 2020 to support Arab countries in harnessing digital technologies for sustainable development and accelerating the implementation of the 2030 Agenda for Sustainable Development. The programme aims, among others, to strengthen regional and national digital policy frameworks, promote digital cooperation, and support evidence-based digital development strategies across the Arab region. Within this framework, and under the auspices of the Arab Telecom and Information Technology Council of Ministers (ATICM), and its resolution in December 2020, ESCWA and the League of Arab States (LAS) jointly established a joint project to Develop, Deploy and Constantly Upgrade the Arab ICT Strategy for the region, in the form of an Arab Digital Agenda as strategic living instrument for 10 years. The ADA is not an outcome, it is a journey of constant growth that is meant to cope with any future developments in the technology and related policies; to induce action at different fronts in all facets of technology, through it mechanism and through partnerships with UN bodies and Arab bodies; and to advance progress at member states level that can be measured and monitored. Accordingly, ESCWA and LAS worked with Member States, to co-develop, the Arab Digital Agenda/ICT Strategy (ADA 1.0 / ADAICTS), which serves as a regional strategic vision, compass and action-framework guiding Arab digital development efforts and supporting national digital development agendas, in all digital development areas. The process of co-developing by ESCWA and Member States of the first edition of the ADA took place during 2021-2022, through successive iterations and engagements, with Member States (through the ADA’s Core Research and Technical Cooperation Mechanism (CRTCM), the ADA’s Joint Technical Committee (JTC), the LAS Arab Working Group on Arab ICT Strategy, the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Minsters; leading to the adoption of the final version of the 1st edition of the Arab Digital Agenda 2023-2033, by the ATICM on 23 January 2023 and by Arab ECOSOC in 9 February 2023, and by heads of States in 19 May 2023; with the promise of supporting its deployment and the expectation of constant update of the agenda and constant monitoring of member states progress in achieving its goals and targets using the agreed-upon instruments. The first milestone for all of the above will be towards the end of 2027. Overall Timeframes, Milestone and Nature of ADA 2.0 Building on the above, and under the umbrella of the ATICM, ESCWA and LAS are launching the process of co-developing with Member States the Second Edition of the Arab Digital Agenda (ADA 2.0); which is planned to be co-produced during the period of 2026-2027, with a target goal of adopting the second edition of the Arab Digital Agenda in its final form during the ATICM meeting of December 2027/January 2028. Accordingly, and based on the established work modalities, the first version of ADA 2.0 will need to be presented to the ATICM meeting scheduled for December 2026/January 2027. Towards this end, ESCWA is managing, during the second half of 2026, the first phase of ADA 2.0 sub-project to prepare for submitting the first version of the ADA2.0 to the respective LAS Arab Working Group on Arab ICT Strategy that is scheduled to be convened during November/December 2026, and subsequently to the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Ministers during December 2026/January 2027. The envisaged ADA2.0 - as a comprehensive regional strategic framework and policy blueprint for digital development in the Arab region over the coming decade, aligned with international and regional digital cooperation priorities - is scheduled for the end of 2027 is planned to have two perspectives: 1-First, looking backward As part of its monitoring role, ADA2.0 will result a report on the progress of member countries in achieving the goals and targets of the ADA during the period between December 2022 and December 2027, namely the “Provisional Progress Report”,, marking the progress in the elapsing five years on the basic scope of ADA1.0, and will be finalized by the end of December 2027. As such, the work during 2026 along this perspective is specifically planned to result in a provisional version of this progress report (in four years only). During 2027, it will be updated in terms of value to reflect the five years; and more importantly, it will also be radically expanded in terms of scope during 2027, as per the second perspective below, producing the first baseline for the expanded scope. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final report planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. The work on this perspective will be supported by the ongoing third round of the National Digital Development Reviews (NDDRs 3.0), which will be reflected in the the Arab Digital Development Report (ADDR 3.0) that will accompany the ADA2.0 as it accompaniment flagship by the end of 2027. 2-Second, looking forward As part of its future orientation, strategizing and constant update role, ADA2.0 will: a. adapt to be in synch with the latest global mandates inscribed in the latest UNGA Resolution 80/173 of December 2025, and the preceding Global Digital Compact 2024. b. introduce an updated architecture for the basic scope of ADA 1.0 - defined by the 85 Goals, the 69 Targets and the 85 indicators (defined in the first edition of the ADA) c. expand the scope of the original ADA framework to address frontier, emerging and strategic policy areas shaping digital development globally and regionally. ADA2.0 will specifically witness an expanded scope that contains new thematic dimensions and indicators related to: • Artificial Intelligence (AI); • Emerging technologies; • Peaceful uses of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Digital postal services and postal sector transformation. d. introduce a new architecture defining the goals and targets of the expanded scope in terms of additional Goals, Targets and indicators (in addition to the existing basic scope defined by the existing five-cluster ESCWA conceptual framework for digital development, which stands as the DNA of the whole process). These updates and expansions are based on the updated Guiding Manuals (GM 2.5)/(GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5)/(DD-MMM 2.0), as the common framework for measurement, monitoring and assessment of digital development progress. The associated ESCWA newly produced addendums, developed by ESCWA in consultation with member countries and regional stakeholders during 2025-2026, are currently guiding the process of digital development reviews at national and regional levels during 2026-2027 and are considered an integral part of the envisaged ADA2.0. Hence, the work during 2026 along this perspective is specifically planned to result in a provisional version of the proposed new architecture to member countries, namely the “Provisional Proposed Architecture”, regarding the following aspects that will need to be worked on during 2027:  the new architecture of the expanded scope and the newly introduced addendums, in terms of Goals, Targets and Indicators;  the positioning of the new architecture of the addendums, vis-à-vis the existing architecture of the basic scope.  the sustainability of the Digital Development indicators observatories at the national level.  the periodicity of the next milestones for monitoring progress.  advancing partnerships and alliances between ADA and the partners of various thematic subprogrammes. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final version of ADA 2.0 planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. Purpose and Objectives of this assignment In summary, the consultancy subject to this assignment aims to support ESCWA and LAS in producing the first version of ADA 2.0, within the following contexts: • The NDDRs 3.0, ADDR 3.0 and ADA 2.0 processes constitute three interlinked components of a single regional policy cycle. o NDDRs 3.0 provides the national evidence base, o ADDR 3.0 provides the regional analytical synthesis, and o ADA 2.0 translates these findings into a regional strategic framework and implementation roadmap for digital development and digital cooperation in the Arab region. • This process is further anchored in United Nations General Assembly resolution 80/173 on the WSIS+20 review, which reaffirms the role of the United Nations regional commissions as regional mechanisms for implementation and follow-up of WSIS outcomes and calls for scaling up policy guidance, technical assistance, capacity-building and partnerships in support of digital development. • ADA 2.0 constitutes the regional strategic policy framework through which Arab countries will operationalize regional commitments related to WSIS+20, the Global Digital Compact, the Pact for the Future, Arab Vision 2045 and the Arab Digital Agenda 2023–2033, while contributing to the implementation of Arab Vision 2045 through digital development, digital cooperation and digital transformation pathways. The main objective of this consultancy is to support ESCWA and LAS in the preparation, drafting, and refinement of the first version of ADA 2.0, building on: • ADA 1.0 outcomes and lessons learned; • Findings emerging from NDDRs 3.0 and ADDR 3.0; • Capacity Building programme for National Focal Points intended for July 2026 • The additional five addendums of the expanded scope of the Conceptual Model • The updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development - Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and their associated addendums; • Contributions from Arab countries, regional organizations, UN agencies, and technical experts. The consultant shall contribute to the development of successive iterations of version 1 of ADA 2.0, including its strategic framework, implementation approach, monitoring framework, and regional cooperation dimensions, with explicit attention to digital cooperation, digital governance, digital diplomacy, the formulation of regional positions in global digital processes, and multistakeholder engagement modalities. Duties and Responsibilities Under overall guidance and supervision of Chief of ESCWA ICT Policies Section, and Programme Lead of the ADA, and in close collaboration with the Programme Management Officer and ESCWA substantive focal point for this consultancy, the consultant will conduct the following tasks: Strategic and Substantive Work a) Review ADA 1.0, related ESCWA/LAS documentation, NDDRs 3.0 findings, ADDR 3.0 preliminary outputs, and relevant international and regional digital policy frameworks, including WSIS+20, the Global Digital Compact, the Pact for the Future, United Nations General Assembly Resolution A/RES/80/173, Arab Vision 2045 and the Arab Digital Agenda 2023–2033. b) Review the updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and the related addendums. c) Support the development of baselines, comparative analysis, and synthesis of findings emerging from NDDRs 3.0 and ADDR 3.0 during the early phases of the assignment, to inform the strategic priorities, indicators, implementation approach, and monitoring framework of ADA 2.0. d) Coordinate and undertake the substantive formulation and structuring of version 1 of ADA 2.0, including the development and refinement of its successive iterations, strategic priorities, objectives, and implementation components. e) Integrate and mainstream emerging and cross-sectoral priorities within version 1 of ADA 2.0 to ensure its relevance and responsiveness to evolving regional and global digital development trends, including those related to the addendums: • Artificial Intelligence; • Emerging technologies; • Peaceful use of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Role of postal sector in digital development/Digital postal services. f) Ensure alignment between version 1 of ADA 2.0, NDDRs 3.0, and ADDR 3.0 findings, and the progressively evolving regional baselines, including corresponding goals, targets, indicators, and actions. g) Contribute to the refinement of strategic priorities, implementation pillars, action plans, indicators, monitoring frameworks, and regional cooperation mechanisms. h) Ensure that ADA 2.0 monitoring framework builds upon the Digital Development - Measurement and Monitoring Model (DD-MMM 2.0), including baselines values, indicators definitions, measurement approaches and reporting modalities while maintaining consistency with relevant NDDRs 3.0 and ADDR 3.0 indicators and findings. i) Review and update strategic content related to digital governance, implementation, monitoring and evaluation, financing mechanisms, institutional coordination, digital cooperation and digital diplomacy. Research j) Undertake desk research, policy analysis, benchmarking exercises, and literature reviews related to regional and international digital agendas and technology governance. k) Maintain a comprehensive bibliography and reference database. l) Coordinate closely with the ESCWA consultant and the team working on the development of the ADDR3.0 and GM3.0 to ensure alignment and consistency of findings, indicators, baselines and regional digital development narratives, as well as with designated national consultants, national focal points, LAS Arab Working Groups, and relevant regional mechanisms, including the Digital Cooperation and Development Forum (DCDF), the Arab Internet Governance Forum (Arab IGF), the Arab High-Level Forum on WSIS and the 2030 Agenda (Arab WSIS Forum), as well as relevant regional and international organizations, as needed. m) Compile and harmonize contributions received from Arab countries and participating organizations. n) Participate in and contribute substantively to technical meetings, workshops, consultations, expert group meetings, policy deliberations and multi-stakeholder engagement processes related to version 1 of ADA 2.0. o) Support regional consultations, policy dialogue processes, expert meetings and consensus-building activities related to digital development, digital cooperation and emerging digital policy issues. p) Analyze and integrate outcomes emerging from relevant regional and global digital governance, digital cooperation, and digital development processes, including their implications for ADA 2.0 priorities, regional cooperation mechanisms, and implementation pathways. q) Support joint technical coordination among ADA 2.0, ADDR 3.0 and NDDRs 3.0 workstreams to align the emerging regional baseline with ADA goals, targets, indicators and actions. Drafting and Consultation Process r) Prepare and revise successive iterations of version 1 of ADA 2.0 based on ESCWA, LAS, and stakeholders feedback. s) Contribute to the development of presentation materials, executive summaries, and briefing notes. t) Ensure that version 1 of ADA 2.0 incorporates gender equality, youth empowerment, inclusion of persons with disabilities, and inclusive digital development principles in line with ESCWA publication standards. u) Ensure that all outputs are evidence-based, properly referenced, and aligned with ESCWA editorial and publication standards.<br> Qualifications/special skills<br>Master's degree in ICT, digital development, public policy, international development, or related fields is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 15 years of professional experience in ICT for development, digital transformation, digital policies and strategies, Internet governance, or related areas is required. Experience in digital governance, digital cooperation, Internet governance, AI governance and multilateral digital policy processes is required. Proven experience in drafting regional digital agendas, ICT strategies, or digital development reports is required. Extensive knowledge of digital development issues in the Arab region is required. Demonstrated experience working with international and regional organizations is required. Familiarity with ESCWA digital development work, including ADA, NDDRs, and ADDR processes, is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in written and spoken Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>