وظائف ميديكال ريب في لبنان

<p>We are seeking a proactive and detail-oriented Quality Assurance &amp; Complaints Officer to support quality compliance, complaint handling, and warehouse quality monitoring.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor operations and ensure compliance with quality standards and procedures.</li><li>Investigate non-conformities, deviations, and customer complaints, including root-cause analysis and corrective actions.</li><li>Maintain quality records, complaint databases, and required documentation.</li><li>Conduct audits and support continuous improvement initiatives.</li><li>Analyze complaint trends and prepare management reports.</li><li>Ensure timely follow-up and resolution of complaints in line with company and regulatory requirements.</li><li>Support Pharmacovigilance, Medical Information, and other quality-related activities as needed.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in related field.</li><li>Up to 2 years of experience in Quality Assurance.</li><li>Knowledge of GSDP and Quality Management Systems.</li><li>Strong analytical, communication, and reporting skills.</li><li>Proficiency in Microsoft Office.</li></ul><p>Priority will be given to candidates residing in Iqlim El Kharoub, Saida and their suburbs.</p>

<p>We are looking for a compassionate, organized, and motivated Patient Educator to join our team.</p><p><strong>Key Responsibilities</strong></p><p><strong>Patient Education &amp; Support</strong></p><ul><li>Provide one-on-one education and training to patients on the proper use of medical devices.</li><li>Support patients throughout through continuous education, guidance, and follow-up.</li><li>Deliver educational sessions to caregivers and healthcare professionals.</li><li>Respond to patient inquiries and provide first-line troubleshooting and product support.</li></ul><p><strong>Customer Service &amp; Administration</strong></p><ul><li>Manage patient registration, device activation, and documentation.</li><li>Process invoices and coordinate order fulfillment.</li><li>Handle customer service requests, complaints, and product-related issues, ensuring timely resolution and follow-up.</li><li>Coordinate with internal teams to ensure a seamless patient experience.</li><li>Maintain accurate records, activity reports, and patient follow-up documentation.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in nursing or another healthcare-related field.</li><li>Excellent communication, interpersonal, and organizational skills.</li><li>Strong customer service orientation </li><li>Ability to manage multiple tasks </li><li>Proficiency in Microsoft Office.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Initiate and maintain collaboration with existing and potential partners.</p><p>Negotiate and follow up on partnership offers and event plans.</p><p>Track and report key collaboration metrics.</p><p>Handle product/service consultations via WhatsApp and other platforms.</p><p>Build and maintain positive working relationships with Sales, logistics, marketing and finance teams.</p><p>Provide tailored recommendations and guide purchasing decisions.</p><p>Follow up with clients to ensure post-consultation satisfaction.</p><p>Drive sales activities, presentations, and closing processes.</p><p>Stay informed on product offerings and competitor landscape.</p><p>Monitor competitor activity and competitors' products.</p><p>Train partners and clients on product features.</p><p>Support promotional campaigns and share materials with stakeholders.</p><p>Prepare quotations, invoices, and proposals as needed.</p><p>Perform any task as requested by the management.</p><p>Reach annual sales and KPI targets.</p><p>Regularly attend company meetings, technical data/training presentations and briefings.</p><p>Report regularly daily activities and provide comprehensive feedback.</p><p>Work within medical ethics and compliance standard.</p><p>Apply the values of the company.</p></div></section>

If you have strong experience in HR administration, NSSF, insurance, and attendance management, we’d love to hear from you. <br> <br>???? Key Responsibilities <br> <br>Manage day-to-day HR administrative activities and employee records <br>Handle NSSF registrations, declarations, updates, and related transactions <br>Manage attendance, leaves, and employee time records <br>Coordinate medical and life insurance administration and employee requests <br>Prepare and maintain accurate HR documentation and reports <br>Support payroll-related HR information and monthly follow-ups <br>Assist employees with HR-related inquiries and requests <br>Ensure HR procedures and records are maintained accurately and confidentially <br> <br>???? Requirements <br>Bachelor’s degree in Human Resources, Business Administration, or a related field <br>2–4 years of experience in HR administration or a similar role <br>Strong knowledge of NSSF procedures and requirements <br>Hands-on experience with insurance administration and attendance management <br>Excellent organizational and follow-up skills <br>Strong attention to detail and confidentiality <br>Good communication and interpersonal skills <br>Proficiency in MS Office, particularly Exce

<p>Provides mostly evening and weekend (provides support during morning shifts if needed) public service support at the Circulation Desk, delivering high-quality customer service while completing circulation transactions and responding to basic reference, directional, and access-related queries. Supports access to library resources by assisting patrons in locating materials in the stacks and by supplying PDFs in accordance with copyright and licensing guidelines. Maintains the print collection through shelving, stack organization, and participation in stacks shifting projects. In coordination with the circulation team, helps ensure appropriate staffing coverage during extended hours, contributes to maintaining a comfortable, safe, and quiet study and research environment, and monitors the proper functioning of public-service equipment (photocopiers, printers, and scanners), reporting technical issues to IT support staff as needed. Assists librarians with special projects, supports outreach events, and ensures the timely and accurate collection and reporting of circulation and reading-room statistics.</p><p>1. Duties Performed:</p><ul><li>Staffs the SML s Circulation Desk mostly during evening and weekend shifts.</li><li>Coordinates the monthly circulation schedule to ensure consistent coverage, particularly during extended library hours.</li><li>Assists students, faculty, and staff in locating materials in the stacks and using library collections effectively.</li><li>Performs circulation transactions (check-out/check in, renewals, holds/requests) in accordance with library policies and procedures.</li><li>Responds courteously and professionally to basic reference, informational, and directional inquiries.</li><li>Refers complex or in-depth inquiries to librarians, as appropriate.</li><li>Maintains print collection organization and integrity by shelving and shelf-reading; verifies shelf order, supports stacks shifting projects, resolves stack discrepancies, reports missing/lost/damaged items for replacement/repair/rebinding decisions; and assists with inventory projects including system-generated lists and reports.</li><li>Supports access to library resources by providing PDFs/document delivery in compliance with copyright and licensing guidelines.</li><li>Monitors the proper functioning of library equipment (computers, printers, scanners, and photocopiers).</li><li>Reports malfunctions promptly to the IT support staff and follows up as needed.</li><li>Ensures timely and accurate collection, tracking, and reporting of circulation, reading room, and user statistics.</li><li>Helps maintain a comfortable, safe, and quiet study and research environment.</li><li>Enforces library conduct policies tactfully and addresses user conduct issues as needed, escalating concerns when appropriate.</li><li>Supports SML s outreach activities and events by assisting with set-up, logistics, and on-site support during events.</li><li>Assists medical librarians with special projects and operational tasks, as assigned.</li><li>Performs other related duties as requested.</li></ul><p>2. Work Contacts:</p><p>Regular contacts with work associates and frequent contacts with AUB and external users.</p><p>3. Independence of Operation:</p><p>Reports to the Head of Saab Medical Library. Performs duties according to established library policies, procedures, and service standards.</p><p>4. Supervisory Responsibility:</p><p>None.</p><p>5. Physical Effort:</p><p>Ability to work in stacks and perform routine physical tasks including standing for extended periods, walking, bending, reaching, pushing carts, and lifting/handling typical library materials. Physical activity is required for approximately 40% of working time.</p><p>6. Work Conditions:</p><p>Clean and pleasant. Evening and weekend shifts (supports morning shifts whenever needed).</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in biology, chemistry, nutrition, or a health-related field.</li><li>3-5 years of related experience preferably in an academic institution or another customer-focused setting.</li><li>Very good command of English and Arabic.</li><li>Basic command of French is preferred.</li><li>Basic computer proficiency and ability to learn and use library systems and workflows quickly.</li><li>Good familiarity with Microsoft Office tools including Word, Excel, and PowerPoint.</li><li>Strong customer service skills and a user-centered approach; ability to enforce library policies (quiet/safe environment) politely and firmly.</li><li>Clear, professional verbal and written communication skills; ability to coordinate effectively with colleagues and users.</li><li>Strong attention to detail for shelving/shelf-reading, statistics tracking, and record accuracy.</li><li>Dependable, punctual, and able to work independently particularly during evening/weekend shifts while adhering to established procedures and service standards.</li><li>Discretion and professionalism in handling user information and internal records.</li></ul>

Job Summary <br>The Customer Service Representative is the primary point of contact between the club and its members. This role ensures a service-driven, member-focused culture by actively listening to member needs, coordinating timely follow-up, and maintaining a consistently positive experience across all communication channels. <br>I. Duties and Responsibilities <br>Member Communication & Support <br>• Serve as the first point of contact for members across all communication channels — in person, by phone, and via digital platforms. <br>• Listen attentively to member feedback, concerns, and requests, ensuring every interaction is handled with empathy, professionalism, and a genuine desire to help. <br>• Handle member complaints, feedback, and experience-related cases with composure and a solution-oriented mindset. <br>• Cover member inquiries when the relevant team member is unavailable, ensuring no member concern goes unaddressed. <br>Follow-Up & Member Satisfaction <br>• Proactively reach out to members to check in on their experience, particularly at key moments in their membership journey. <br>• Follow up after reported issues to confirm resolution and ensure the member's satisfaction has been restored. <br>• Escalate unresolved or recurring concerns to the appropriate team member or manager with full context and documentation. <br>• Coordinate with the administrator and follow up with members who have due payments <br>Feedback Monitoring & Reporting <br>• Document all member interactions and feedback in the designated system to ensure accurate tracking and accountability. <br>• Monitor feedback patterns over time, identifying recurring themes and translating them into actionable insights. <br>• Prepare periodic feedback summaries and contribute to team discussions on service improvement. <br>• Conduct member satisfaction surveys periodically to gather structured feedback on the overall gym experience. <br>Team Contribution & Service Culture <br>• Foster a member-centric mindset across the team through daily interactions, coaching, and knowledge sharing. <br>• Share member compliments and positive feedback to reinforce service standards and build team morale. <br>• Propose service training topics and process improvements based on real interaction patterns. <br>• Collaborate closely with the Administrator, interchanging roles when operational needs require it. <br>II. Required Competencies <br>• Empathy & Patience: The ability to remain calm, kind, and composed — particularly when handling frustration, complaints, or sensitive member situations. <br>• Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior. <br>• Communication & Problem Solving: The ability to convey information clearly and concisely — both verbally and non-verbally — in a way that prevents issues from escalating and resolves them efficiently when they do. <br>• Accountability: Owning every interaction from start to finish — ensuring nothing is left open, undocumented, or unresolved without a clear next step. <br>• Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team — not a standalone function. <br>• Creativity & Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover. <br> <br> <br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested

<p>Product Application Specialist shall: Refresh and enrich scientific background and medical knowledge with the help of community publications and attendance to live or remote supplier training courses Develop software and product training workshops with the sales and application teams Initiate new market leads and keep close follow up and continuous support to sales projects Monitor market trends and prepare analytical reports for the market needs Execute customer quotation requests and place monthly routine orders with supplier Submit projects pipeline and sales forecast reports to analyze revenue numbers with supplier Assist in equipment installation, machine maintenance, and instrument performance verification Deliver on-site customer training following a new equipment installation or the introduction of a new testing solution Evaluate product performance in comparison with customer expectations and suggest new technologies for future projects Integrate in troubleshooting cases in both the research and clinical fields while maximally minimizing issue-to-solution turnaround time. Conduct research to figure out new products specifications and legal standards. Perform any other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor degree in Analytical Chemistry Excellent verbal and written communication skills during live or remote addressing of customers Proficiency in computer skills (MS Office, MS PowerPoint, MS Excel) Able to work in pressurizing environment and meet deadlines in completion of job tasks</p>

<p><h4>Personal Butler – UHNWI Private Household | Dubai, UAE</h4> <p>We are seeking an experienced personal butler to support a UHNWI principal based in Dubai, United Arab Emirates. The role requires exceptional personal service, discretion, international travel, and the ability to manage the principal’s personal arrangements to the highest standards.</p> <h4>Key requirements</h4> <ul> <li>Proven experience as a personal butler, executive butler, or similar role, preferably within a UHNWI/HNW or high-profile private household.</li> <li>Strong experience in end-to-end personal assistance, international travel, luxury hotels/restaurants, and reservations.</li> <li>Experience with private jets, yachts, wardrobe management, and VIP services is highly desirable.</li> <li>Excellent spoken and written English; additional languages are an advantage.</li> <li>Valid UAE/international driving license with a clean driving record.</li> <li>Strong international travel eligibility; valid US, UK and/or Schengen visas are an advantage.</li> <li>Exceptional discretion, confidentiality, presentation, communication, and attention to detail.</li> <li>Ability to anticipate the principal’s needs and manage last-minute requests professionally.</li> <li>Willingness to travel internationally and work flexible hours, weekends, and holidays.</li> <li>Age: Up to 45 years.</li> </ul> <h4>Benefits</h4> <ul> <li>Competitive salary</li> <li>Accommodation provided — shared or individual studio</li> <li>Vehicle provided for work purposes</li> <li>Comprehensive medical insurance</li> <li>Paid annual leave + flight ticket allowance</li> <li>UAE employment visa provided</li> </ul> <p><strong>Work location:</strong> Dubai, United Arab Emirates<br> <strong>International travel:</strong> Required<br> <strong>Employment type:</strong> Full-time</p></p><p></p>

<p>Strong ability to manage multiple tasks and prioritize effectively. Clear, concise, and professional communication, both written and verbal. Ability to juggle various administrative duties and meet deadlines. Efficiently managing schedules, meetings, and office tasks without oversight. Quick thinking to resolve minor conflicts or operational challenges with a focus on finding practical solutions. Professional and courteous demeanor when interacting with clients, visitors, and staff. Ability to handle sensitive or confidential information with the utmost care and professionalism. Comfortable working on multiple tasks simultaneously and adapting quickly to changing priorities. Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office management software. Familiarity with pharmaceutical or healthcare sales processes. Experience in end-user training and support. Analytical mindset with attention to detail. System Support &amp; Vendor Coordination Follow up with the Syncwise Company for any technical issues or system malfunctions. Follow up with the Navision Company to resolve any operational issues related to the CRM. Address and resolve problems reported by medical representatives, salesmen, and supervisors related to the CRM systems.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 2 years of experience in CRM support or Sales Operations.<br>Hands-on experience with CRM systems such as Syncwise and/or Navision is preferred.<br>Strong communication and coordination skills.<br>Proficient in Microsoft Office, especially Excel and Outlook.<br>Ability to work independently and handle multiple priorities.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Systems Engineer</strong></span></p><br><p><span><strong>Location - Lebanon &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</strong></span></p><br><p><span>We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.</span></p><br><p><span><strong><u>With us you will</u></strong></span></p><br><ul> <li><span>Lead all technical aspects of a sales cycle with the Enterprise customers, from the initial RFIs, through to RFPs &amp; RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.</span></li> <li><span>Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.</span></li> <li><span>Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.</span></li> <li><span>Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet’s ability to provide long lasting protection against the ever-evolving threats.</span></li> <li><span>Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.</span></li> <li><span>Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.</span></li> <li><span>Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).</span></li></ul><p><span><strong><u>Apply if you</u></strong></span></p><br><ul> <li><span>Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.</span></li> <li><span>Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.</span></li> <li><span>Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.</span></li> <li><span>Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.</span></li> <li><span>Have a strong understanding of&nbsp;RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES</span></li></ul><p><span><strong><u>What you can expect from us</u></strong></span></p><br><ul> <li><span>Excellent training and development opportunities, providing you with all the tools you need to be successful.</span></li> <li><span>An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone’s thoughts and opinions.&nbsp;&nbsp;</span></li> <li><span>The opportunity to be part of an innovative, collaborative and winning team.&nbsp;</span></li> <li><span>A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.</span></li></ul><p><span>From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure.&nbsp;&nbsp;Today, we secure the largest enterprises, service providers and government organizations around the world.</span></p><br><p><span>Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network – today and into the future.&nbsp;&nbsp;We have proven to be a truly innovative technology driven network security company with over 619 registered Global Patents. This is over 3 times more than our closest most innovative competitor!</span></p><br><br> </div>

<div> <span>Background</span> <p> </p> </div> <p>The HR &amp; Administration Coordinator is positioned at country office level within NRC Lebanon and supports an established area of work covering HR operations, administrative oversight, and people management support across the Country Office and Area Offices. The role operates at a coordination and technical oversight level, ensuring consistency, quality assurance, and compliance in key HR processes, including recruitment, payroll, NSSF, medical insurance, HR systems, performance management, staff wellbeing, DEI, and HR-related partnership support. <span>The role translates the HR &amp; Admin Manager s strategic direction into coordinated operational delivery and escalates strategic, sensitive or high-risk matters as needed.</span> </p> <p>The position supervises the HR &amp; Administration Officer and Office Keepers in the Country Office and provides technical guidance to HR staff in the Area Offices. It works closely with line managers, programme teams, support departments, external service providers, and relevant authorities to strengthen HR and administrative service delivery, support informed decision-making, and ensure alignment with NRC policies, procedures, and national legislation.</p> <div> <span>Roles and responsibilities:</span> <p> </p> </div> <p> <span>The purpose of the HR &amp; Administration Coordinator position is to support the HR &amp; Admin Manager in ensuring effective, compliant, and consistent HR and administration service delivery across NRC Lebanon, through technical guidance, coordination, quality assurance, and supervision of delegated HR and administrative functions. </span>T<span>he position coordinates implementation monitors service quality and compliance, and escalates strategic, sensitive or high-risk matters to the HR &amp; Admin Manager.</span> </p> <p> </p> <div> <span>Generic Responsibilities:</span> <p> </p> </div> <ol> <li> <p> <span>Line management responsibilities for directly reporting staff. This includes performance management, setting clear goals aligned to country strategy and priorities, and following up and supporting staff achievement. Responsible for key processes such as workforce planning, recruitment, staff induction and development, and ensuring Duty of Care for own staff.</span> </p> </li> <li> <p> <span>Responsible for providing HR and Administration technical support to colleagues with HR and Administration responsibilities, and developing relevant HR and Administration training, including coaching of newly appointed HR and Administration staff, to ensure they meet NRC standards. Also contribute to the induction of new staff with a role in HR and Administration processes.</span> </p> </li> <li> <p> <span>Coordinate and quality-assure the implementation of NRC s HR and Administration systems, procedures, tools, and ways of working at country level.</span> </p> </li> <li> <p> <span>Provide technical guidance and support to line managers and HR/Admin staff on HR and Administration policies, processes, tools, and methodologies.</span> </p> </li> <li> <p> <span>Contribute to the development, review, and improvement of HR and Administration systems, policies, procedures, and tools by identifying implementation gaps, proposing operational improvements, and supporting approved changes and roll-out.</span> </p> </li> <li> <p> <span>Produce and analyse HR and Administration data and reports to support decision-making, planning, compliance, and continuous improvement, including monitoring data quality, identifying trends and discrepancies, and providing analysis to the HR &amp; Admin Manager.</span> </p> </li> <li> <p> <span>Provide advice and guidance on personnel management processes, staff-related matters, and HR compliance issues.</span> </p> </li> <li> <p> <span>Ensure HR and administrative documentation is properly maintained, compliant, and available for review, audit, and decision-making purposes.</span> </p> </li> <li> <p> <span>Ensure NRC s related activities are implemented in accordance with NRC Safe and Inclusive Programming guidelines, policies, and country-specific explanatory notes, and promote a safe and confidential environment for reporting concerns.</span> </p> </li> <li> <p> <span>Compliance and adherence to NRC policies, guidance, and procedures, with specific responsibility for HR and Administration function policies and procedures.</span> </p> </li> </ol> <div> <span>Specific responsibilities:</span> <p> </p> </div> <p> <span> <strong>Human Resources Management:</strong> </span> </p> <p> </p> <ul> <li> <p> <span>Support the HR &amp; Admin Manager in workforce planning, HR capacity gap analysis, and follow-up on staffing needs across the Country Office and Area Offices, including compiling and analysing staffing data and coordinating follow-up on approved workforce planning actions.</span> </p> </li> <li> <p> <span>Contribute to the development, alignment, implementation, and quality assurance of HR systems, policies, procedures, and tools, including NRC People and Unit4 HR-related processes, by coordinating implementation, monitoring data quality and system compliance, supporting users, and escalating structural system issues to the HRAM.</span> </p> </li> <li> <p> <span>Provide technical guidance, refresher sessions, and capacity building to staff, line managers, and HR Officers to ensure consistent implementation of NRC policies and procedures, Code of Conduct, national labour law, and HR operational processes, based on priorities agreed with the HRAM.</span> </p> </li> <li> <p> <span>Coordinate and ensure the quality of the recruitment processes across the assigned offices and provide technical guidance to HR Officers to ensure consistency, transparency, proper documentation, quality assurance, and compliance with NRC Lebanon s recruitment procedures.</span> <span>Escalate senior, sensitive, exceptional, or non-compliant recruitment cases to the HRAM as needed.</span> </p> </li> <li> <p> <span>Oversee monthly payroll preparation, NSSF, legal employment, residency-related HR processes for national non-Lebanese staff, and medical insurance matters, ensuring timely coordination, proper documentation, compliance, and escalation of complex cases when needed. Ensure routine cases are handled by the responsible HR staff, monitor recurring issues, and escalate legal, sensitive or high-risk matters to theHRAM.</span> </p> </li> <li> <p><br></p></li></ul><ul><li> </li> </ul>

<p>Job Duties: - Oversee the preventive and corrective maintenance of all company trucks and vans to ensure safe and reliable operation. - Follow up on vehicle mechanical, electrical, tire, bodywork, and other repair requirements. - Coordinate with garages, mechanics, suppliers, and external service providers for inspections, repairs, maintenance, and technical interventions. - Ensure that all vehicle documents, registrations, licenses, inspections, and related records are valid and up to date. - Follow up on vehicle insurance policies, renewals, claims, accidents, and related documentation. - Coordinate with insurance companies, brokers, authorities, garages, and relevant service providers when required. - Maintain and regularly update driving license records for all company drivers. - Follow up on license validity, renewals, required permits, medical/official documents, and other driver-related requirements. - Coordinate the allocation and availability of trucks and vans according to operational requirements. - Monitor vehicle availability and coordinate with Operations, Logistics, Sales, and other relevant departments to minimize disruption to business activities. - Monitor fleet maintenance, repair, insurance, fuel, and other vehicle-related expenses. - Review quotations and repair estimates and ensure that costs are reasonable and properly justified.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications: - Bachelor of Technical Diploma in Business Administration, Logistics, Automotive / Mechanical Engineering, Transportation or other related field - Minimum 5 years Experience in fleet management, transportation, logistics, automotive maintenance or other related field - Strong practical knowledge of truck and van maintenance, mechanical repairs and vehicle servicing - Experience coordinating with garages, mechanics, insurance companies, suppliers and external service providers</p>

<p><b>Job Duties: -</b> Oversee the preventive and corrective maintenance of all company trucks and vans to ensure safe and reliable operation. - Follow up on vehicle mechanical, electrical, tire, bodywork, and other repair requirements. - Coordinate with garages, mechanics, suppliers, and external service providers for inspections, repairs, maintenance, and technical interventions. - Ensure that all vehicle documents, registrations, licenses, inspections, and related records are valid and up to date. - Follow up on vehicle insurance policies, renewals, claims, accidents, and related documentation. - Coordinate with insurance companies, brokers, authorities, garages, and relevant service providers when required. - Maintain and regularly update driving license records for all company drivers. - Follow up on license validity, renewals, required permits, medical/official documents, and other driver-related requirements. - Coordinate the allocation and availability of trucks and vans according to operational requirements. - Monitor vehicle availability and coordinate with Operations, Logistics, Sales, and other relevant departments to minimize disruption to business activities. - Monitor fleet maintenance, repair, insurance, fuel, and other vehicle-related expenses. - Review quotations and repair estimates and ensure that costs are reasonable and properly justified.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications: - Bachelor of Technical Diploma in Business Administration, Logistics, Automotive / Mechanical Engineering, Transportation or other related field - Minimum 5 years Experience in fleet management, transportation, logistics, automotive maintenance or other related field - Strong practical knowledge of truck and van maintenance, mechanical repairs and vehicle servicing - Experience coordinating with garages, mechanics, insurance companies, suppliers and external service providers</p>

<p>The Warehouse Helper is responsible for supporting the daily operations of the warehouse, including receiving, storing, organizing, picking, packing, and preparing products for delivery. The position requires accuracy, physical fitness, good organization, and the ability to work effectively as part of a team.</p><p><strong>Key Responsibilities</strong></p><p><strong>Receiving &amp; Storage</strong></p><ul><li>Assist in receiving incoming goods and checking quantities against delivery documents.</li><li>Unload and move products safely within the warehouse.</li><li>Organize products in their designated locations.</li><li>Ensure products are properly labeled and stored.</li><li>Assist with checking products for damage or discrepancies.</li></ul><p><strong>Order Preparation</strong></p><ul><li>Pick products according to customer orders and picking lists.</li><li>Check quantities and product specifications before packing.</li><li>Pack orders properly and prepare them for delivery.</li><li>Ensure orders are complete and ready on time.</li></ul><p><strong>Warehouse Organization</strong></p><ul><li>Keep the warehouse clean, organized, and free from unnecessary items.</li><li>Follow proper storage procedures and maintain an orderly warehouse.</li><li>Assist with regular stock counting and inventory checks.</li></ul><p><strong>Loading &amp; Delivery Support</strong></p><ul><li>Assist in loading delivery vehicles safely and efficiently.</li><li>Help arrange products inside vehicles to prevent damage.</li><li>Assist the driver with unloading deliveries when required.</li><li>Handle products carefully during loading and unloading.</li></ul><p>Handle medical and paramedical products carefully and hygienically.</p><p>Maintain a clean and safe working environment.</p><p>Immediately report accidents, hazards, or damaged products to the supervisor.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous warehouse experience is an advantage but not mandatory.</p><p>Ability to perform physical work, including lifting and moving boxes.</p><p>Basic reading and writing skills.</p><p>Ability to follow instructions accurately.</p>

<p>The Community Engagement Coordinator leads the planning, coordination and implementation of Community Engagement (CE) activities across the three neighbourhoods. The position is responsible for coordinating the work of Community Engagement focal points across consortium partners, aligning location-level workplans, setting implementation priorities, monitoring delivery and ensuring consistent application of agreed methodologies and standards.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead the operational planning, coordination, implementation and follow-up of Community Engagement activities across the three locations, including the development and consolidation of detailed workplans, sequencing of activities, coordination of responsibilities and monitoring of agreed deadlines and deliverables.</li><li>Plan and oversee community engagement processes across the three locations, ensuring that activities are coordinated, appropriately sequenced and adapted to changing community dynamics, operational constraints and project priorities.</li><li>Provide operational direction to Community Engagement focal points and coordinate their respective workplans, priorities, deliverables and follow-up actions to ensure consistent and timely implementation across consortium partners and locations.</li><li>Consolidate and manage the overall Community Engagement implementation plan, identify interdependencies and operational gaps across locations, and re-prioritise activities and focal-point assignments in response to changing needs, delays, risks and emerging opportunities.</li><li>Support the establishment, strengthening and sustainability of community structures and participatory mechanisms, ensuring that they remain inclusive, representative and functional.</li><li>Facilitate effective engagement and coordination with municipalities, local authorities, community representatives, civil society actors and other relevant stakeholders.</li><li>Ensure that community feedback, concerns, recommendations and emerging dynamics are systematically documented, communicated and followed up through appropriate channels.</li><li>Contribute to programme quality, learning and adaptive management by providing regular field-level analysis, recommendations and updates to relevant management and technical teams.</li><li>Contribute to reporting, documentation, monitoring and learning related to Community Engagement activities and outcomes.</li><li>Represent NRC and the Haretna Consortium in relevant coordination meetings and forums, as delegated by the line manager.</li><li>Ensure compliance with and adherence to NRC policies, guidance and procedures, including relevant Community Engagement and Accountability standards, safeguarding requirements and Haretna Consortium procedures.</li></ul><p><strong>Specific responsibilities:</strong></p><ul><li><strong>Community Engagement coordination</strong></li><li>Lead and manage the coordinated implementation of Community Engagement activities across all three locations, ensuring alignment between location-level plans, consortium commitments, project milestones and agreed technical standards.</li><li>Develop and oversee location-specific plans for strengthening the functionality, inclusiveness, sustainability and transition of Neighbourhood Action Groups, and coordinate implementation by the relevant focal points and partners.</li><li>Set priorities and allocate Community Engagement follow-up responsibilities among consortium focal points, monitor progress against agreed deliverables and address implementation gaps or delays.</li><li><strong>Field presence and community follow-up.</strong></li><li>Maintain a minimum 60% field presence (one day/week in each neighborhood).</li><li>Monitor implementation quality and maintain relationships with community stakeholders.</li><li>Resolve operational Community Engagement issues within the authority of the position and escalate significant strategic, contractual, safeguarding or resource-related matters to the Consortium Management Unit.</li><li><strong>Municipal coordination and representation</strong></li><li>Serve as the main liaison with municipalities and local authorities.</li><li>Facilitate coordination meetings, approvals and municipal engagement.</li><li>Strengthen collaboration between municipalities, NAGs and local actors.</li><li><strong>Consortium coordination</strong></li><li>Lead the operational coordination of Community Engagement activities implemented by NRC, COSV, RDFL and TEC, including consolidation of partner workplans, alignment of priorities, monitoring of dependencies and follow-up on agreed deliverables.</li><li>Establish and maintain harmonised Community Engagement approaches, accountability mechanisms, coordination tools and follow-up arrangements across consortium partners.</li><li>Chair regular Community Engagement coordination meetings, assign and track action points, resolve operational coordination issues and escalate matters requiring Consortium Management Unit decisions.</li><li>Analyse consolidated field information and community feedback and recommend or implement adjustments to Community Engagement plans, sequencing and operational approaches within the parameters of the approved project framework.</li><li><strong>Reporting and documentation</strong></li><li>Prepare reports, trackers, minutes and donor inputs.</li><li>Maintain complete documentation of CE activities and follow-up actions.</li><li>Perform other duties assigned by the line manager.</li></ul><p><strong>Scale and scope of the position:</strong></p><p>The position coordinates Community Engagement activities across three locations and four consortium partners, provides matrix coordination to focal points, and monitors workplans, deliverables and follow-up. It has no dedicated budget but contributes to activity planning and resource prioritisation.</p><p><strong>Critical interfaces:</strong></p><p>Work closely with the CMU, NRC CE &amp; Accountability team, consortium partners, NAGs, municipalities, community representatives, and NRC programme, M&amp;E, communications and support teams.</p><p><strong>Generic professional competencies:</strong></p><ul><li>Minimum 3 years' experience in community engagement, coordination or accountability.</li><li>Relevant university degree.</li><li>Experience with communities, municipalities and participatory processes.</li><li>Strong coordination, communication and organizational skills.</li><li>Fluency in Arabic and English; Microsoft Office proficiency; willingness to travel.</li></ul><p><strong>Context related skills, knowledge and experience</strong></p><ul><li>Knowledge of the Lebanese context and Haretna target areas is preferred.</li><li>Experience with municipalities, community groups and consortium projects.</li><li>Understanding of participatory, conflict-sensitive and community-centred approaches.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3 years' experience in community engagement, coordination or accountability.</li><li>Relevant university degree.</li><li>Experience with communities, municipalities and participatory processes.</li><li>Strong coordination, communication and organizational skills.</li><li>Fluency in Arabic and English; Microsoft Office proficiency; willingness to travel.</li><li>Knowledge of the Lebanese context and Haretna target areas is preferred.</li><li>Experience with municipalities, community groups and consortium projects.</li><li>Understanding of participatory, conflict-sensitive and community-centred approaches.</li><li>Behavioural competencies: Planning and delivering results; Working with people; Communication with impact and respect; Handling insecure environments; Analysing; Coping with change.</li><li>This position is highly operational and field based. Regular presence in the three Haretna neighbourhoods is mandatory and is considered a core responsibility of the role. The position requires a minimum of 60% field presence, equivalent to three days per working week, with regular coverage of Mina, Hay Tamlis and Taameer.</li></ul>

1. Company Description <br>Twellium Industrial Company Limited entered the Ghanaian beverage market in 2013, starting with products such as Rush Energy Drink and Verna Mineral Water. The company has since expanded to produce over sixty different beverage brands and flavors, including malt-based drinks and carbonated soft drinks, all made in Ghana and designed to be affordable. Twellium also produces McBerry biscuits and cakes, featuring a diverse range of products prepared under strict health and safety measures. The company is renowned for its commitment to quality and excellence, with a strong lineup of market-leading brands enjoyed by consumers across the region. <br> <br>2. Job Purpose <br>The Internal Auditor is responsible for assisting in the execution of internal audits, evaluating the effectiveness of internal controls, and supporting the assessment of risks and compliance within the organization. This role provides an excellent opportunity for individuals to develop their auditing skills while gaining exposure to various aspects of the organization's financial and operational processes. <br> <br>3. Qualifications & Experience <br>• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. <br>• 5+ years of audit experience, preferably in FMCG/manufacturing. <br>• Knowledge of basic auditing concepts, accounting principles, and internal control processes. <br>• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with Dolphin/ERP is a plus. <br>• Strong attention to detail with good analytical and problem-solving abilities. <br>• Excellent written and verbal communication skills. <br>• Ability to work effectively as part of a team, as well as independently with minimal supervision. <br>• Willingness to learn and develop auditing skills in a dynamic environment. <br> <br>4. Duties & Responsibilities: <br>• Support the documentation and follow-up process to ensure corrective actions are implemented based on audit findings. <br>• Reviewing & approving medical invoices to ensure compliance with company policies <br>• Performing periodic inventory counting procedures and reconciling results with system-generated inventory records. <br>• Performing monthly reconciliations of suppliers’ balances and investigating variances. <br>• Reviewing raw materials suppliers’ transactions and invoices to verify that agreed prices applied & no stock variance. <br>• Monitoring procurement department transactions to make sure all purchases are approved as per purchase order. <br>• Authorizing purchases after reviewing proformas procured from different suppliers. <br>• Reconciling transfers between branches to ensure inter company records are matching. <br>• Audit & monitoring of tax accounting department to ensure compliance with government standards & accuracy of records. <br>• Audit of transport department to ensure all fuel & spare parts purchase expenditures are in compliance with internal controls. <br>• Audit & monitoring of logistics & shipping department to ensure all import & export shipments are processed on timely basis & managing communications with clearance agents. <br>• Auditing HR department to ensure payroll & overtime transactions are properly supported & in compliance with company’s internal policies (in the absence of HR auditor). <br>• Yearly review of all accounts & auditing financial statements prepared by external auditor to ensure accuracy of figures & completeness of related supporting documents. <br>• Monthly review of company’s phone bills to ensure compliance with company’s internal policies. <br>• Providing guidance to accounting department employees on taxations matters

<p>Role Purpose: The HR Assistant will serve as the main communication channel for the HR Department, ensuring efficient flow of information and professional support to internal clients. This role requires strong organizational skills, attention to detail, and a proactive mindset to handle daily HR operations. Key Accountabilities Manage all HR communication including telecom, emails, and walk-ins. Welcome all walk-in applicants and provide them with company application forms. Prepare and submit monthly attendance, unjustified absences, and lateness reports to the Compensation &amp; Benefits Unit. Manage employees leave records, follow up on medical reports, and prepare related summaries. Receive and distribute internal courier and documentation. Maintain new employee files and ensure accurate and confidential filing systems. Maintain an updated reference list of all HR correspondences issued by the company.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications: Bachelor's degree in business administration, Public Administration or related field. Experience: 0 1 year of training or professional experience in Human Resources. Skills and Knowledge Ability to work effectively under pressure while maintaining quality standards. Dependable, organized, and able to act with discretion and confidentiality. Strong interpersonal, verbal, and written communication skills. Fluent in English (written and spoken). Proficient in MS Office and general computer applications. Competencies Communication: Clearly conveys information and actively listens to others. Attention to Detail: Ensures accuracy in data entry, documentation, and reporting. Teamwork: Collaborates effectively with colleagues and departments. Time Management: Prioritizes tasks and meets deadlines efficiently. Customer Orientation: Provides responsive and professional support to employees. Confidentiality: Handles sensitive HR information with the highest level of discretion. Adaptability: Responds positively to changing priorities and organizational needs.</p>

<p><strong>KPI Design &amp; Management</strong></p><p>Develop and maintain KPI structures for all employees, especially field force (Medical Representatives &amp; Sales teams)</p><p>Define and input monthly/quarterly targets per employee and per territory (targets may vary by area)</p><p>Ensure accurate entry of all KPI-related data in the system</p><p>Strictly ensure that no system-generated or auto-calculated fields are modified</p><p>Monitor performance indicators including:</p><ul><li>Sales vs target achievement</li><li>Coverage (doctors, pharmacies, institutions, etc.)</li><li>Visit frequency and territory compliance</li></ul><p><strong>Performance Monitoring &amp; Reporting</strong></p><p>Prepare and submit regular KPI performance reports for management review</p><p>Analyze performance gaps and highlight deviations from targets</p><p>Ensure accuracy, consistency, and completeness of all performance data</p><p>Support management in decision-making through structured KPI dashboards (Excel-based or system-based)</p><p><strong>Job Description Alignment</strong></p><p>Review all employee job descriptions in coordination with HR</p><p>Ensure KPIs are aligned with job descriptions and actual job responsibilities</p><p>Propose necessary amendments to job descriptions when required</p><p>Obtain validation and approval from respective Head of Departments (HODs)</p><p><strong>Workforce Utilization Monitoring</strong></p><p>Ensure proper tracking of employee working time and productivity</p><p>Monitor field force efficiency to ensure full utilization of working hours</p><p>Highlight cases of under-utilization or non-productive time</p><p><strong>HR Operational Support</strong></p><p>Support the HR department in day-to-day operational tasks when required</p><p>Assist in any HR-related administrative or analytical assignments</p><p>Contribute to HR process improvement initiatives related to performance management</p><p><strong>Desired Candidate Profile</strong></p><p>A bachelor s degree in Human Resources, Business Administration or a related field is typically required.</p><p>Generally, 2-4 years of experience in human resources field is required</p><p>Effective communication skills in Arabic and English (French is a plus)</p><p>Knowledge of computer applications (MS Office, Power point, excel )</p><p>Proficiency in HRIS, ATS, and other HR-related software and tools.</p>