وظائف موظف حجز تذاكر طيران

<p>We are looking for an experienced Travel Consultant to join our team in Lebanon.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Create and sell customized inbound and outbound holiday packages.</li><li>Book flights, hotels, transfers, tours, and other travel services using the Amadeus system.</li><li>Prepare travel quotations and personalized itineraries.</li><li>Advise clients on destinations, travel requirements, and available promotions.</li><li>Build and maintain strong relationships with clients.</li><li>Achieve monthly sales targets while ensuring excellent customer satisfaction.</li><li>Stay up to date with travel products, airline offers, and industry trends.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate will have 3 to 5 years of experience in selling and creating holiday packages within a travel agency and strong knowledge of the Amadeus reservation system. If you are passionate about travel, sales, and delivering exceptional customer service, we'd love to hear from you.</p><p>Requirements</p><ul><li>3 5 years of experience in holiday package sales at a travel agency.</li><li>Excellent working knowledge of the Amadeus reservation system.</li><li>Strong sales, communication, and customer service skills.</li><li>Ability to work in a fast-paced environment and manage multiple bookings.</li><li>Fluent in English and Arabic (spoken and written).</li></ul>

<p>We are looking for an experienced Travel Consultant to join our team. The ideal candidate will have a strong background in ticketing and travel package design, along with hands-on proficiency in the Amadeus reservation system.</p><p>Key Responsibilities</p><ul><li>Advise clients on destinations, travel options, visas, and travel-related requirements</li><li>Issue, reissue, and refund airline tickets accurately and efficiently</li><li>Design and sell customized travel packages (flights, hotels, transfers, excursions) for individuals and groups</li><li>Book and manage reservations using the Amadeus GDS system</li><li>Handle client inquiries, quotations, and follow-ups in a timely, professional manner</li><li>Coordinate with airlines, hotels, and other suppliers to secure the best rates and availability</li><li>Stay up to date on fares, promotions, airline policies, and industry regulations</li><li>Resolve booking issues, schedule changes, and client complaints professionally</li><li>Maintain accurate records of bookings, payments, and client files</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 2 years of experience in a travel agency or similar role</p><p>Proven experience with airline ticketing (issuing, reissuing, refunds)</p><p>Solid experience building and selling travel packages</p><p>Proficiency in the Amadeus GDS system is required</p><p>Strong knowledge of fare rules, routings, and international travel documentation</p><p>Excellent communication and customer service skills</p><p>Fluency in Arabic and English; French is a plus</p><p>Detail-oriented, organized, and able to multitask under pressure</p>

<p>We are looking for a motivated and customer-focused Travel Agent to join our team. Previous experience in a travel agency or tourism industry is preferred. The ideal candidate should be passionate about travel, have excellent communication skills, and be able to provide professional service to clients.</p><p>Responsibilities</p><ul><li>Assist clients with planning and booking flights, hotels, tours, and travel packages.</li><li>Prepare customized travel itineraries and package offers.</li><li>Handle client inquiries and provide accurate travel information.</li><li>Make and manage flight and hotel reservations.</li><li>Follow up with clients before and after their trips.</li><li>Coordinate with airlines, hotels, suppliers, and tour operators.</li><li>Handle changes, cancellations, and travel-related issues professionally.</li><li>Meet sales targets and contribute to the growth of the agency.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous travel agency or travel industry experience is preferred.</li><li>Good knowledge of flights, hotels, destinations, and travel procedures.</li><li>Excellent communication and customer-service skills.</li><li>Good sales and negotiation skills.</li><li>Ability to work under pressure and handle multiple bookings.</li><li>Good computer skills.</li><li>Knowledge of reservation systems such as Amadeus.</li></ul>

<p>Recruiting for an IATA Travel Agency Located in Metn TRAVEL CONSULTANT (FEMALE) Key Responsibilities Handle flight bookings, ticketing, hotel reservations, and travel packages Assist clients with their travel plans and provide the best options Deliver excellent customer service and follow up with clients</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Previous experience in travel &amp; tourism Knowledge of Amadeus, Sabre, or other GDS systems Strong communication and customer service skills Good English and Arabic Organized, detail-oriented, and able to work under pressure</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>X-Reem Tours is an IATA-accredited travel agency in Beirut with more than 18 years of experience. We've helped thousands of travelers with airline tickets on major carriers, tailor-made holiday packages, hotel bookings and personalized itineraries. Our dedicated Visa Department handles visa processing, and we support our clients before, during and after every trip. Trust, quality and value guide everything we do.</p><p>We're Hiring</p><p>As we grow, we're looking for experienced professionals to join our team in 4 positions:</p><ul><li>Senior Corporate &amp; Ticketing Consultant</li><li>Senior Travel Consultant</li><li>Senior Ticketing Consultant</li><li>Operations Executive</li></ul><p><br></p><p>Role Description All positions are full-time and on-site at our office in Beirut, Lebanon. Depending on the role, responsibilities include:</p><ul><li>Advising clients on travel options and planning complete itineraries</li><li>Booking flights, hotels and holiday packages</li><li>Answering inquiries with accurate information on destinations, fares, schedules and travel requirements</li><li>Processing reservations, ticketing, reissues and refunds on GDS</li><li>Supporting clients with visas and travel documents</li><li>Resolving issues before and during trips to keep the customer experience high</li><li>Managing corporate accounts and coordinating daily operations (for the corporate and operations roles)</li><li>Working closely with other departments and helping improve our processes and service standards</li></ul><p><br></p><p>Senior Corporate &amp; Ticketing Consultant</p><ul><li>Manage corporate accounts and handle all their travel needs</li><li>Issue, reissue and refund airline tickets on GDS</li><li>Find the best fares and routes within each company's travel policy</li><li>Negotiate corporate fares and deals with airlines and hotels</li><li>Build long-term relationships with corporate clients</li></ul><p>Senior Travel Consultant</p><ul><li>Advise clients on destinations, packages and travel options</li><li>Prepare itineraries, quotations and full travel arrangements</li><li>Book flights, hotels, transfers and holiday packages</li><li>Assist clients with visas and travel documents</li><li>Meet sales targets and build repeat business</li></ul><p>Senior Ticketing Consultant</p><ul><li>Handle airline reservations, fare calculation and ticket issuance on GDS</li><li>Process reissues, refunds, exchanges and EMDs</li><li>Find the best available fares and routes for clients</li><li>Follow up with airlines on schedule changes and special requests</li><li>Ensure accuracy and full IATA/BSP compliance</li></ul><p>Operations Executive</p><ul><li>Coordinate daily operations between the sales, ticketing and accounts teams</li><li>Follow up on bookings, confirmations and supplier payments</li><li>Manage supplier relations with airlines, hotels and ground handlers</li><li>Monitor service quality and resolve operational issues</li><li>Prepare operational reports and support process improvements</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>At least 4-7 years in a travel agency, ideally one that is IATA-accredited.</li><li>Strong working knowledge of GDS systems (Amadeus, Sabre or Travelport), including airline ticketing and reservations, plus a good understanding of destinations and travel products.</li><li>A proven record of selling travel products, negotiating with suppliers and clients, and meeting targets.</li><li>Up-to-date knowledge of visa requirements and travel documentation.</li><li>Fluent in English and Arabic; other languages are a plus.</li><li>Customer-focused, organized and professional.</li><li>Able to work on-site at our office in Beirut.</li></ul><p><br></p></div>

HIRING | Female Customer Service Representative (Part-time/Remote) <br>???? Location: Beirut, Lebanon / Dubai, UAE <br>???? Work Arrangement: Part-Time / Remote <br>A Dubai-based company with a representative office in Lebanon is looking for a Female Customer Service Representative to support daily operations, customer service, and administrative activities. <br>Key Responsibilities: <br>• Handle order processing, data entry, and sales system updates. <br>• Manage social media accounts, particularly LinkedIn. <br>• Provide support for exhibitions and related activities. <br>• Coordinate flight bookings, hotel reservations, and visa arrangements. <br>Requirements: <br>• Bachelor’s degree in Business Administration or a related field. <br>• 1–3 years of customer service experience. <br>• Fluent in Arabic and English, with excellent English communication skills. <br>• Good command of MS Office. <br>• Willingness to travel to GCC countries, particularly Dubai. <br>Working Schedule: Monday to Friday, 9:00 AM – 12:00 PM (3 hours/day) <br>Salary: USD 400/month <br>Apply: deploya.lb@gmail.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>

???? We’re Hiring: Senior Travel Agent <br> <br>???? Requirements: <br>-Strong and proven experience in travel packages. <br>-Good IATA or Amadeus System experience. <br> <br>???? Location: Beirut, Lebanon

Role Summary: <br> <br>The Hostess is the first and last person to interact with arriving and leaving restaurant guests. <br> <br>Main Responsibilities: <br> <br>• Make sure that the hostess desk is organized and ready for operation (telephone, reservation system, etc.). <br>• Answer and greet the calling guest in a lively tone mentioning clearly the name of the restaurant. <br>• Ask for the name of reservation, date of reservation, type of reserved area (indoor or outdoor), number of persons and telephone number, and enter all guest information on the reservation system. <br>• Make sure whoever calls first for reservation has the priority and whoever comes first is served first. In case any interference by Owners, the Floor and the Hostesses should be informed before 1 hour of guest arrival to set the new layout. <br>• Inform Owners of Top VIP reservations (Minister, Prime Minister, etc.). <br>• Call the guest for confirmation on their reservation during Sundays, holidays and peak hours. <br>• Call the guest for confirmation of arrival in case guest exceeds the time of arrival 30 minutes from his/her reservation (especially during Sundays, holidays and peak hours). <br>• Greet guests with a smile as they arrive the restaurant and ask them about their reservation. <br>• Check reservation and table number on the reservation system. <br>• In case of walk-in guest and there is availability in restaurant, the hostess should ask guest of preferred seating (depending on availability). <br>• In case of walk-in guest and no availability in restaurant, the hostess should register properly the name of the walk-in guest, number of persons and telephone number, and seat him politely in the waiting area. <br>• Ask guest about coat help during winter and give the guest locker ticket number. <br>• Ask guest if he/she likes to choose the fish first or escort him/her to the table and then choose the fish. <br>• Introduce the guest to his server. <br> <br>• Upon the guest leaving the restaurant, hostess should thank the guest for his/her visit with a smile, offer him/her candies and bit him/her a farewell. <br>• Maintain detailed knowledge of menu and set menus. <br>• Report any customer complaint (food or service) to the Floor Manager/Assistant Floor Manager/Team Leader on a daily basis. <br>• Always inform Floor Manager/Assistant Floor Manager/Team Leader when leaving the floor during working hours for any reason. <br>• Maintain high personal appearance and hygiene standards (hair well kept and groomed; . light and natural make-up; light colors polish; uniform clean, ironed and well-maintained; rocky black shoes) <br> <br>Fluent in Arabic / English / French

Creating and managing room reservations via the hotel’s software <br> <br>Greeting and checking guests in <br> <br>Answering questions and resolving problems, such as towel refills or key card issues <br> <br>Collaborating with hotel staff <br> <br>Documenting reservations, service requests and incidents <br> <br>Following the property’s cash-handling procedures

???? Cluster Reservations & Revenue Manager / 5-star Hotels???? Beirut <br> <br>Responsible for managing reservations and maximizing room revenue across multiple hotels. <br>???? Requirements: <br>???? Manage room rates, availability, and inventory. <br>???? Monitor occupancy, ADR, RevPAR, and revenue performance. <br>???? Prepare forecasts and analyze booking trends. <br>???? Manage OTA and direct booking channels. <br>???? Supervise reservation teams and ensure accurate bookings. <br>???? Coordinate with Sales, Front Office, Finance, and General Managers. <br>???? Identify opportunities to increase occupancy and profitability. <br> <br>Minimum 10 years of experience in Reservations & Revenue Management within the hotel industry

<p>Make sure that the hostess desk is organized and ready for operation (telephone, reservation system, etc.). Answer and greet the calling guest in a lively tone mentioning clearly the name of the restaurant. Ask for the name of reservation, date of reservation, type of reserved area (indoor or outdoor), number of persons and telephone number, and enter all guest information on the reservation system. Make sure whoever calls first for reservation has the priority and whoever comes first is served first. In case any interference by Owners, the Floor and the Hostesses should be informed before 1 hour of guest arrival to set the new layout. Inform Owners of Top VIP reservations (Minister, Prime Minister, etc.). Call the guest for confirmation on their reservation during Sundays, holidays and peak hours. Call the guest for confirmation of arrival in case guest exceeds the time of arrival 30 minutes from his/her reservation (especially during Sundays, holidays and peak hours). Greet guests with a smile as they arrive the restaurant and ask them about their reservation. Check reservation and table number on the reservation system. In case of walk-in guest and there is availability in restaurant, the hostess should ask guest of preferred seating (depending on availability). In case of walk-in guest and no availability in restaurant, the hostess should register properly the name of the walk-in guest, number of persons and telephone number, and seat him politely in the waiting area. Ask guest about coat help during winter and give the guest locker ticket number. Ask guest if he/she likes to choose the fish first or escort him/her to the table and then choose the fish. Introduce the guest to his server. Upon the guest leaving the restaurant, hostess should thank the guest for his/her visit with a smile, offer him/her candies and bit him/her a farewell. Maintain detailed knowledge of menu and set menus. Report any customer complaint (food or service) to the Floor Manager/Assistant Floor Manager/Team Leader on a daily basis. Always inform Floor Manager/Assistant Floor Manager/Team Leader when leaving the floor during working hours for any reason. Maintain high personal appearance and hygiene standards (hair well kept and groomed; . light and natural make-up; light colors polish; uniform clean, ironed and well-maintained; rocky black shoes) Fluent in Arabic / English / French</p>

<p>Supervise, train, coach, and motivate the hostess team to deliver exceptional guest service and maintain the highest hospitality standards.</p><p>Manage the daily reservation system, ensuring accuracy, proper table allocation, and maximum restaurant capacity utilization.</p><p>Welcome and escort guests in a professional, courteous, and friendly manner, ensuring an outstanding first impression.</p><p>Coordinate table assignments and seating arrangements to optimize guest flow while balancing server sections fairly.</p><p>Monitor reservation schedules, waiting lists, walk-in guests, VIP bookings, and special requests to ensure efficient service.</p><p>Handle guest inquiries, complaints, and special requests professionally, escalating complex issues to the Restaurant Manager when necessary.</p><p>Maintain accurate guest profiles, preferences, and reservation history to enhance guest recognition and personalized service.</p><p>Coordinate closely with the Restaurant Manager, Floor Supervisors, Kitchen, Bar, and Service teams regarding table availability and service timing.</p><p>Ensure the reception area, entrance, waiting area, and hostess station remain clean, organized, and professionally presented at all times.</p><p>Monitor restaurant occupancy levels and communicate expected waiting times accurately to guests.</p><p>Prepare daily reservation reports and provide management with updates on occupancy, no-shows, cancellations, and guest trends.</p><p>Ensure all reservation channels (telephone, website, social media, email, and reservation platforms) are monitored and responded to promptly.</p><p>Assist in planning seating arrangements for private events, large groups, and special occasions.</p><p>Monitor hostess attendance, grooming, punctuality, and adherence to company policies and service standards.</p><p>Participate in recruitment, onboarding, training, scheduling, and performance evaluations of the hostess team.</p><p>Promote a positive, professional, and guest-focused culture within the Front of House team.</p><p>Ensure compliance with all company policies, health and safety regulations, and operational procedures.</p><p>Support the Restaurant Manager with administrative duties and operational projects as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3 5 years of experience in a hostess or guest relations role within a full-service restaurant._x000D_ At least 1 2 years of supervisory experience leading a hostess or reception team._x000D_ Experience in upscale, premium casual, or fine dining restaurants is highly preferred._x000D_ _x000D_ Key Responsibilities_x000D_</p>

Previous experience in a call center, restaurant reservations, hospitality, or customer service is preferred. <br>Excellent verbal communication and telephone etiquette. <br> <br>Good computer skills and ability to use reservation, POS, CRM, or ordering systems. <br>Strong attention to detail and accuracy. <br>Ability to multitask and work efficiently under pressure. <br>Customer-oriented, patient, professional, and solution-focused. <br>Ability to work flexible shifts, including evenings, weekends, and public holidays according to operational requirements

Minimum 3–5 years of experience in a hostess or guest relations role within a full-service restaurant. <br>At least 1–2 years of supervisory experience leading a hostess or reception team. <br>Experience in upscale, premium casual, or fine dining restaurants is highly preferred. <br> <br>Key Responsibilities <br>Supervise, train, coach, and motivate the hostess team to deliver exceptional guest service and maintain the highest hospitality standards. <br>Manage the daily reservation system, ensuring accuracy, proper table allocation, and maximum restaurant capacity utilization. <br>Welcome and escort guests in a professional, courteous, and friendly manner, ensuring an outstanding first impression. <br>Coordinate table assignments and seating arrangements to optimize guest flow while balancing server sections fairly. <br>Monitor reservation schedules, waiting lists, walk-in guests, VIP bookings, and special requests to ensure efficient service. <br>Handle guest inquiries, complaints, and special requests professionally, escalating complex issues to the Restaurant Manager when necessary. <br>Maintain accurate guest profiles, preferences, and reservation history to enhance guest recognition and personalized service. <br>Coordinate closely with the Restaurant Manager, Floor Supervisors, Kitchen, Bar, and Service teams regarding table availability and service timing. <br>Ensure the reception area, entrance, waiting area, and hostess station remain clean, organized, and professionally presented at all times. <br>Monitor restaurant occupancy levels and communicate expected waiting times accurately to guests. <br>Prepare daily reservation reports and provide management with updates on occupancy, no-shows, cancellations, and guest trends. <br>Ensure all reservation channels (telephone, website, social media, email, and reservation platforms) are monitored and responded to promptly. <br>Assist in planning seating arrangements for private events, large groups, and special occasions. <br>Monitor hostess attendance, grooming, punctuality, and adherence to company policies and service standards. <br>Participate in recruitment, onboarding, training, scheduling, and performance evaluations of the hostess team. <br>Promote a positive, professional, and guest-focused culture within the Front of House team. <br>Ensure compliance with all company policies, health and safety regulations, and operational procedures. <br>Support the Restaurant Manager with administrative duties and operational projects as required

<p>Princessa Hotel Jounieh is looking for a professional and customer-focused Reservations &amp; Guest Relations Associate to join the team.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle hotel reservations via phone, email, and online booking platforms.</li><li>Welcome guests and ensure an outstanding guest experience.</li><li>Respond to guest inquiries and resolve concerns promptly and professionally.</li><li>Coordinate with the Front Office and Housekeeping teams to ensure smooth operations.</li><li>Maintain accurate reservation records and guest information.</li></ul><p>Location: Jounieh/ Haret Sakher</p><p>Princessa Hotel</p><p>If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in hotel reservations, front office, or guest relations is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in Microsoft Office and hotel reservation systems is an advantage.</li><li>Fluency in English is required; additional languages are a plus.</li><li>Positive attitude and excellent customer service skills.</li></ul>

<p>Princessa Hotel Jounieh is looking for a professional and customer-focused Reservations &amp; Guest Relations Associate to join the team.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle hotel reservations via phone, email, and online booking platforms.</li><li>Welcome guests and ensure an outstanding guest experience.</li><li>Respond to guest inquiries and resolve concerns promptly and professionally.</li><li>Coordinate with the Front Office and Housekeeping teams to ensure smooth operations.</li><li>Maintain accurate reservation records and guest information.</li></ul><p>Location: Jounieh/ Haret Sakher</p><p>Princessa Hotel</p><p>If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in hotel reservations, front office, or guest relations is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in Microsoft Office and hotel reservation systems is an advantage.</li><li>Fluency in English is required; additional languages are a plus.</li><li>Positive attitude and excellent customer service skills.</li></ul>

<p>Previous experience in a call center, restaurant reservations, hospitality, or customer service is preferred. Excellent verbal communication and telephone etiquette. Good computer skills and ability to use reservation, POS, CRM, or ordering systems. Strong attention to detail and accuracy. Ability to multitask and work efficiently under pressure. Customer-oriented, patient, professional, and solution-focused. Ability to work flexible shifts, including evenings, weekends, and public holidays according to operational requirements.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a call center, restaurant reservations, hospitality, or customer service is preferred.</li><li>Excellent verbal communication and telephone etiquette.</li><li>Good computer skills and ability to use reservation, POS, CRM, or ordering systems.</li><li>Strong attention to detail and accuracy.</li><li>Ability to multitask and work efficiently under pressure.</li><li>Customer-oriented, patient, professional, and solution-focused.</li><li>Ability to work flexible shifts, including evenings, weekends, and public holidays according to operational requirements.</li></ul>