وظائف مدير العمليات - بيروت لبنان

Restaurant Manager – Beirut<br><br>Lebanese restaurant in Beirut is looking for a restaurant manager with professional experience in managing and operating restaurants.<br><br>Requirements:<br>• Proven experience in restaurant management and supervising daily operations<br>• Strong leadership skills and ability to manage and develop the team<br>• Experience in organizing operational processes and ensuring service quality<br>• Ability to manage inventory and costs and follow up on purchases<br>• Excellent problem-solving and decision-making skills<br>• Ability to work under pressure and achieve the highest performance standards<br><br>

We are seeking a highly experienced and strategic HR Executive to lead and oversee the full Human Resources function. This role is responsible for developing HR strategies, ensuring compliance, driving performance management systems, and supporting senior management in all workforce planning and organizational development initiatives. <br> <br>The ideal candidate will act as a key HR partner to executive leadership and ensure the effective implementation of HR policies and best practices across the organization. <br> <br>Key Responsibilities <br>-Develop, implement, and continuously improve HR policies, procedures, and internal regulations. <br>-Ensure consistent communication and enforcement of HR policies across all departments. <br>-Act as a strategic HR advisor to the CEO and COO. <br>-Lead workforce planning and collaborate with department heads on manpower requirements and recruitment strategies. <br>-Oversee the full recruitment cycle, ensuring attraction and retention of top talent. <br>-Review, update, and maintain organizational structure, job descriptions, and job requirements. <br>-Design and implement onboarding, orientation, and training programs to support employee integration and development. <br>-Prepare comprehensive monthly HR reports for senior management, highlighting workforce trends and key HR metrics. <br>-Oversee performance management systems, including KPI development, quarterly appraisals, and performance improvement plans. <br>-Support managers in employee relations, coaching, conflict resolution, and disciplinary processes. <br>-Manage payroll preparation and ensure accuracy and timeliness of monthly salary processing. <br>-Supervise attendance, leave management, absenteeism, and related HR records. <br>Handle NSSF (National Social Security Fund) compliance and related administrative requirements. <br>-Maintain complete and accurate employee records and HR filing systems (both current and historical). <br>-Issue employment certificates and other HR-related official documents as required. <br>Monitor and follow up on annual leave balances and workforce attendance planning. <br>-Develop and strengthen talent acquisition channels and professional networks to attract qualified candidates. <br>-Ensure HR compliance with Lebanese Labor Law and internal company regulations. <br>Perform other strategic and operational HR duties as required. <br> <br>Qualifications <br>-Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is a plus). <br>-Minimum8 years of progressive HR experience, including senior/generalist HR responsibilities. <br>-Strong expertise in Lebanese Labor Law and NSSF procedures. <br>-Proven experience in payroll management, HR operations, recruitment, and performance management. <br>-Strong leadership, decision-making, and stakeholder management skills. <br>-Excellent communication, negotiation, and interpersonal skills. <br>-High level of discretion, confidentiality, and professionalism. <br>-Advanced proficiency in Microsoft Excel and HR systems/tools. <br> <br>Location: Zarif Area, working hours 8 till 5:30 (sat & sun off)

<p>We are looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. Key Responsibilities: Manage and monitor daily transportation operations. Ensure efficient scheduling, service delivery, and resource utilization. Monitor operational performance, costs, and service quality. Develop and implement plans to improve productivity and profitability. Identify new business opportunities and support the division s growth. Handle operational challenges and ensure timely solutions. Coordinate with relevant departments to achieve business objectives. Prepare operational reports and recommendations for Management.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven managerial experience in transportation, fleet, logistics, or a related operational field.<br>Strong understanding of transportation operations and service management.<br>Business development and entrepreneurial mindset.<br>Strong leadership, problem-solving, and decision-making skills.<br>Ability to manage performance, costs, and operational priorities.<br>Strong communication and organizational skills.<br>Proficiency in Microsoft Office.<br>Bachelor s degree in Business Administration, Operations Management, Logistics, or a related field is preferred.</p>

We are looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a highly organized and experienced Operations &amp; Social Media Growth Manager to oversee the daily operations of our company, manage team performance, and lead our digital growth strategies across multiple platforms.</p><p>This role combines business operations, team management, and social media expertise. The ideal candidate should be able to manage employees, organize workflows, monitor projects, and build strong content and growth strategies on platforms like Meta Platforms (Instagram/Facebook), TikTok, and YouTube.</p><p><strong>Key Responsibilities</strong></p><p><strong>Operations Management</strong></p><ul><li>Oversee daily company operations and ensure everything runs smoothly.</li><li>Manage and supervise employees across different departments.</li><li>Assign tasks and monitor deadlines.</li><li>Build and improve internal systems and workflows.</li><li>Track team productivity and performance.</li><li>Solve operational problems and improve efficiency.</li><li>Coordinate between creative, marketing, and sales teams.</li></ul><p><strong>Social Media Management</strong></p><ul><li>Develop and execute growth strategies for social media platforms.</li><li>Manage content calendars and publishing schedules.</li><li>Analyze performance metrics and optimize content.</li><li>Stay updated with trends, algorithms, and platform changes.</li><li>Improve engagement, reach, and conversion.</li><li>Lead brainstorming sessions for content ideas.</li><li>Supervise content quality and branding consistency.</li></ul><p><strong>Paid Media &amp; Strategy</strong></p><ul><li>Manage and optimize Meta Ads campaigns.</li><li>Understand TikTok Ads and YouTube Ads strategies.</li><li>Analyze ROAS, CTR, CPM, and audience behavior.</li><li>Build scaling strategies for clients and company projects.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 3+ years experience in operations, team management, or social media management.</li><li>Strong experience with Meta (Instagram/Facebook), TikTok, and YouTube.</li><li>Advanced understanding of content strategy and growth systems.</li><li>Experience in paid advertising (Meta Ads is a must).</li><li>Strong leadership and communication skills.</li><li>Ability to manage multiple projects at the same time.</li><li>Strong problem-solving mindset.</li><li>High-level organization and time management.</li><li>Knowledge of analytics and reporting tools.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience working in a content agency or digital marketing agency.</li><li>Strong understanding of branding and storytelling.</li><li>Experience managing content creators, editors, and designers.</li><li>Ability to build SOPs and scale operations.</li></ul><p><strong>Ideal Candidate</strong></p><ul><li>Leadership mentality.</li><li>Fast thinker.</li><li>Detail-oriented.</li><li>Highly responsible.</li><li>Creative and analytical.</li><li>Knows how to scale brands and people.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Overview </strong></p><p>The Deputy General Manager – Operations will be responsible for managing all Visa Application Centers within the country, ensuring compliance with operational procedures, optimizing revenue streams, enhancing profitability, maintaining high levels of customer satisfaction, and managing diplomatic interactions and relationships with the corresponding Mission/Embassy.</p><br><p><strong>Job Description</strong>:</p><br><ul><li><p>Oversee the business unit/processes within the country.</p></li><li><p>Ensure compliance with processes, revenue generation, profitability, resource planning, and customer satisfaction.</p></li><li><p>Manage profitability and achieve EBIT targets.</p></li><li><p>Control and maintain country's expense budgets and allocated resources.</p></li><li><p>Conduct periodic cost and productivity analyses.</p></li><li><p>Lead process improvement initiatives to enhance productivity at all levels.</p></li><li><p>Develop and maintain Standard Operating Procedures (SOPs), policies, and manuals.</p></li><li><p>Ensure compliance with existing processes and meet defined SLAs.</p></li><li><p>Implement process enhancements to improve quality and efficiency.</p></li><li><p>Lead new process rollouts in respective VACs.</p></li><li><p>Improve operational systems, processes, and policies to support better management reporting, information flow and management, business process, and organizational planning.</p></li><li><p>Manage security (physical and data) at the Application Centre and ensure controls to prevent security breaches.</p></li><li><p>Plan and forecast manpower resourcing based on trends and Time in Motion study.</p></li><li><p>Ensure regular product and process training for staff.</p></li><li><p>Maintain high standards of ethics, integrity, and compliance with corporate procedures.</p></li><li><p>Collaborate with the Value-Added Services team to create new revenue channels.</p></li><li><p>Acquire new clients and explore business opportunities in other countries.</p></li><li><p>Explore revenue channels with government bodies/ministries through.</p></li><li><p>Retain existing clients and manage relationships to secure contract renewals.</p></li><li><p>Maintain relationships with vendors and partner FMCs.</p></li><li><p>Monitor competition in the region through market intelligence.</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education</p><ul><li><p>Postgraduate or equivalent degree in a relevant field.</p></li></ul><p>Experience</p><ul><li><p>10 – 15 years of experience in Business Process Outsourcing / Travel / Hospitality industry.</p></li></ul><p></p></section>

Hiring a Floor Manager for a wine-forward dining concept in Lebanon who will play a central role in shaping the guest experience and daily operations of the venue. The ideal candidate is a natural host with strong hospitality instincts, capable of creating a welcoming atmosphere, building relationships with guests, and leading the floor team while ensuring smooth operations. <br> <br>Key Responsibilities <br>- Supervise and coordinate service during operations <br>- Lead, support, and motivate the waitstaff <br>- Ensure smooth communication between floor and kitchen <br>- Monitor service quality and maintain presentation standards <br>- Welcome and seat guests with warmth and professionalism, and manage reservations and table allocation <br>-Build lasting relationships with regular customers,create a warm, lively, and memorable atmosphere <br>- Ensure attentive and personalized service at all times <br>- Handle guest feedback and complaints with composure <br>- Guide guests through wine selection and food pairings <br>- Promote featured wines, tastings, and events <br>- Support ongoing wine education within the team <br> <br>Requirements <br>Minimum 3 years of hospitality or restaurant management experience <br>Strong leadership and communication skills <br>Passion for hospitality and guest experience <br>Wine knowledge is a strong advantage <br>Fluent Arabic and English — French is a plus

We are looking for a highly organized and experienced Operations & Social Media Growth Manager to oversee the daily operations of our company, manage team performance, and lead our digital growth strategies across multiple platforms. <br>This role combines business operations, team management, and social media expertise. The ideal candidate should be able to manage employees, organize workflows, monitor projects, and build strong content and growth strategies on platforms like Meta Platforms (Instagram/Facebook), TikTok, and YouTube. <br> <br>Key Responsibilities <br> <br>Operations Management <br>Oversee daily company operations and ensure everything runs smoothly. <br>Manage and supervise employees across different departments. <br>Assign tasks and monitor deadlines. <br>Build and improve internal systems and workflows. <br>Track team productivity and performance. <br>Solve operational problems and improve efficiency. <br>Coordinate between creative, marketing, and sales teams. <br> <br>Social Media Management <br> <br>Develop and execute growth strategies for social media platforms. <br>Manage content calendars and publishing schedules. <br>Analyze performance metrics and optimize content. <br>Stay updated with trends, algorithms, and platform changes. <br>Improve engagement, reach, and conversion. <br>Lead brainstorming sessions for content ideas. <br>Supervise content quality and branding consistency. <br> <br>Paid Media & Strategy <br> <br>Manage and optimize Meta Ads campaigns. <br>Understand TikTok Ads and YouTube Ads strategies. <br>Analyze ROAS, CTR, CPM, and audience behavior. <br>Build scaling strategies for clients and company projects. <br> <br>Requirements <br> <br>Minimum 3+ years experience in operations, team management, or social media management. <br>Strong experience with Meta (Instagram/Facebook), TikTok, and YouTube. <br>Advanced understanding of content strategy and growth systems. <br>Experience in paid advertising (Meta Ads is a must). <br>Strong leadership and communication skills. <br>Ability to manage multiple projects at the same time. <br>Strong problem-solving mindset. <br>High-level organization and time management. <br>Knowledge of analytics and reporting tools. <br>Preferred Qualifications <br>Experience working in a content agency or digital marketing agency. <br>Strong understanding of branding and storytelling. <br>Experience managing content creators, editors, and designers. <br>Ability to build SOPs and scale operations. <br> <br>Ideal Candidate <br> <br>Leadership mentality. <br>Fast thinker. <br>Detail-oriented. <br>Highly responsible. <br>Creative and analytical. <br>Knows how to scale brands and people

<p>We're hiring: Restaurant Manager | Beirut</p><p>Are you a dedicated hospitality professional ready to inspire and grow with your team?</p><p>MOMAKI is looking for a compassionate and experienced Restaurant Manager to join us in Beirut and guide our operations with care and excellence.</p><p><b><br></b></p><p><b>Key Responsibilities:</b></p><p>Oversee daily operations with attention to detail and guest satisfaction</p><p>Encourage, mentor, and uplift the restaurant team while fostering a positive environment</p><p>Monitor employee growth, training needs, and overall well being</p><p>Prepare operational updates and share insights with management</p><p>Manage inventory and coordinate smoothly with other departments</p><p>Maintain high standards of hospitality, service quality, and company values</p><p>Address challenges with thoughtful, team oriented solutions</p><p>Strengthen communication between FOH, BOH, and management teams</p><p>If you are a hospitality leader with a passion for creating memorable guest experiences and nurturing your team, we would love to meet you.</p><p>Location: Beirut, Lebanon</p><p>Availability: Immediate</p><p>Know someone who would shine in this role? Please share this opportunity!</p><p><strong>Desired Candidate Profile</strong></p><h2>Requirements:</h2><ul><li>At least 2 years of experience in a dynamic restaurant environment</li><li>Supportive leadership and team building skills</li><li>Excellent communication and interpersonal abilities</li><li>Talent for motivating, coaching, and nurturing team members</li><li>Strong organizational skills with a collaborative approach to challenges</li><li>Background in Japanese cuisine is a plus</li><li>Availability to join immediately</li></ul>

<p><h4>About the company</h4> <p>A fast-growing Amazon growth agency helping consumer brands scale and dominate their categories on Amazon and other e-commerce marketplaces. The company is expanding its services, launching new ventures, and building the CEO's personal brand.</p> <h4>Role overview</h4> <p>We are seeking an operations manager to act as the CEO's right-hand and operational partner. This role focuses on turning the CEO's ideas and vision into structured execution plans, managing multiple projects, and ensuring smooth day-to-day operations across the business. You will also serve as the CEO's executive representative — attending meetings, making decisions, and driving outcomes on their behalf.</p> <p>The ideal candidate is proactive, highly organized, AI-proficient, and comfortable working in a fast-paced entrepreneurial e-commerce environment.</p> <h4>Requirements</h4> <h4>Key responsibilities</h4> <strong>Operations & project management</strong><br> <li>Translate the CEO's vision into actionable project plans with clear timelines and deliverables</li> <li>Manage multiple projects across different areas of the business</li> <li>Build systems, SOPs, and automations to support company scalability</li> <li>Coordinate with internal team members, contractors, and vendors</li> <li>Manage CRM systems and marketing automation tools</li> <li>Track KPIs and report on operational and business performance</li> <li>Oversee e-commerce operations and coordinate with Amazon/marketplace teams</li> <strong>Executive support & CEO representation</strong><br> <li>Manage the CEO's calendar, inbox, and communications</li> <li>Attend internal and external meetings on behalf of the CEO, providing updates and making decisions as delegated</li> <li>Schedule meetings, calls, and appointments</li> <li>Book domestic and international travel, including full itineraries — occasional light travel required for in-person meetings or events</li> <li>Conduct research and present recommendations for key decisions</li> <li>Prepare presentations, reports, and documents as needed</li> <li>Be available for weekend communication and tasks when needed</li> <strong>Marketing & personal brand</strong><br> <li>Manage the CEO's social media content calendar</li> <li>Coordinate content creation and publishing</li> <li>Support the growth of the CEO's personal brand (podcasts, speaking engagements, YouTube)</li> <li>Assist with lead generation initiatives and funnel management</li> <strong>Additional responsibilities</strong><br> <li>Anticipate needs and proactively solve problems</li> <li>Present solutions and recommendations rather than simply reporting issues</li> <li>Ensure projects are completed and deadlines are met</li> <li>Take full ownership of operational responsibilities and outcomes</li> <h4>Benefits</h4> <h4>Candidate profile</h4> <li>Highly proactive, resourceful, and solution-oriented</li> <li>Strong organizational and project management skills</li> <li>Comfortable working in a fast-paced, entrepreneurial environment</li> <li>Proficient with AI tools (ChatGPT, automation platforms, AI-assisted workflows) — AI fluency is a core requirement, not a nice-to-have</li> <li>Experience in e-commerce, DTC brands, or Amazon-related businesses strongly preferred</li> <li>Able to manage both operational leadership and executive support responsibilities</li> <li>Comfortable representing the CEO in meetings and acting as a decision-making proxy</li> <li>Flexible schedule — willingness to work weekends when needed</li> <h4>Compensation and working hours</h4> <p>Compensation: $40,000 – $70,000 per year</p> <p>Working hours: 8:00 AM - 5:00 PM EST (Flexible, with weekend availability as needed)</p></p><p></p>

Location: Verdun, Beirut <br>Schedule: Full-time <br> <br>- Role Description <br>Les Amis Boutique is seeking a passionate and experienced Boutique Manager. The Boutique Manager will have a key role in delivering an exceptional in-store experience, driving sales, and ensuring that our boutique reflects our brand’s luxury and elegance. This role involves supervising daily operations, managing a dedicated team, and fostering a welcoming atmosphere for our clients. <br> <br>- Key Responsibilities <br>The Boutique Manager will be responsible for the following tasks: <br>Team Leadership: Manage store staff, to ensure they deliver high-quality customer service and maintain the boutique’s standards. <br>Sales Management: Drive sales and achieve targets effectively. <br>Customer Experience: Enhance the shopping experience by providing personalized service, addressing customer needs, and resolving any issues promptly. <br>Store Operations: Direct daily store operations including inventory management, and maintaining store cleanliness and organization. <br>Reporting and Analysis: Monitor sales performance, and prepare reports to optimize store performance and implement strategies for improvement. <br>Brand Representation: Ensure the boutique’s environment reflects our brand’s image and values through attention to detail in store presentation and customer interactions. <br> <br>- Qualifications <br>Education: Bachelor’s degree in Business Administration, Retail Management, or a related field preferred. <br>Experience: 3-5 years of retail management experience, with a proven track record in leading a team and driving sales in a luxury retail environment <br>Skills: Strong leadership and interpersonal skills, excellent problem-solving abilities, strong organizational skills, and a keen eye for detail. <br>Proficiency in inventory management and store operations preferred <br>Other Requirements: A customer-centric mindset, ability to work in a fast-paced environment, and a passion for luxury retail

Duties and Responsibilities <br>1. Coordinate with the Plant manager the preparation of scheduled production batches <br>2. Set daily / weekly/ monthly objectives and communicate them to employees <br>3. Organize workflow by assigning responsibilities and preparing schedules, <br>4. Oversee and coach employee, <br>5. Coordinate with purchasing manager any deficiency in raw materials <br>6. Coordinate with R&D manager any issue related to raw materials <br>7. Coordinate with the warehouse manager the daily / weekly need of raw materials, <br>8. Monitor the achievement of department’s objective <br>9. Takes corrective action when needed and suggest improvements <br>10. Acts proactively regarding any potential risk <br>11. Perform preliminary quality control on semi-finished product <br>12. Report related non-conformities to quality control officer <br>13. Perform calibration on instruments used in production, <br>14. Accurately complete paperwork and data entry on the software <br>15. Print and put required label on stock container, <br>16. Oversee area cleanliness <br> <br> <br> <br> <br> <br>Qualifications and Skills <br>- - BS in chemistry, biochemistry, or process engineering. <br>- Good communication skills <br>- Organizational skills <br>- Ability to analyse data and suggest solution <br>- Knowledge in ISO and GMP standards <br>- 1 to 2 years of experience

<p><h4>About the company</h4> <p>A fast-growing Amazon growth agency helping consumer brands scale and dominate their categories on Amazon and other e-commerce marketplaces. The company is expanding its services, launching new ventures, and building the CEO's personal brand.</p> <h4>Role overview</h4> <p>We are seeking an operations manager to act as the CEO's right-hand and operational partner. This role focuses on turning the CEO's ideas and vision into structured execution plans, managing multiple projects, and ensuring smooth day-to-day operations across the business. You will also serve as the CEO's executive representative — attending meetings, making decisions, and driving outcomes on their behalf.</p> <p>The ideal candidate is proactive, highly organized, AI-proficient, and comfortable working in a fast-paced entrepreneurial e-commerce environment.</p> <h4>Requirements</h4> <h4>Key responsibilities</h4> <strong>Operations & project management</strong><br> <li>Translate the CEO's vision into actionable project plans with clear timelines and deliverables</li> <li>Manage multiple projects across different areas of the business</li> <li>Build systems, SOPs, and automations to support company scalability</li> <li>Coordinate with internal team members, contractors, and vendors</li> <li>Manage CRM systems and marketing automation tools</li> <li>Track KPIs and report on operational and business performance</li> <li>Oversee e-commerce operations and coordinate with Amazon/marketplace teams</li> <strong>Executive support & CEO representation</strong><br> <li>Manage the CEO's calendar, inbox, and communications</li> <li>Attend internal and external meetings on behalf of the CEO, providing updates and making decisions as delegated</li> <li>Schedule meetings, calls, and appointments</li> <li>Book domestic and international travel, including full itineraries — occasional light travel required for in-person meetings or events</li> <li>Conduct research and present recommendations for key decisions</li> <li>Prepare presentations, reports, and documents as needed</li> <li>Be available for weekend communication and tasks when needed</li> <strong>Marketing & personal brand</strong><br> <li>Manage the CEO's social media content calendar</li> <li>Coordinate content creation and publishing</li> <li>Support the growth of the CEO's personal brand (podcasts, speaking engagements, YouTube)</li> <li>Assist with lead generation initiatives and funnel management</li> <strong>Additional responsibilities</strong><br> <li>Anticipate needs and proactively solve problems</li> <li>Present solutions and recommendations rather than simply reporting issues</li> <li>Ensure projects are completed and deadlines are met</li> <li>Take full ownership of operational responsibilities and outcomes</li> <h4>Benefits</h4> <h4>Candidate profile</h4> <li>Highly proactive, resourceful, and solution-oriented</li> <li>Strong organizational and project management skills</li> <li>Comfortable working in a fast-paced, entrepreneurial environment</li> <li>Proficient with AI tools (ChatGPT, automation platforms, AI-assisted workflows) — AI fluency is a core requirement, not a nice-to-have</li> <li>Experience in e-commerce, DTC brands, or Amazon-related businesses strongly preferred</li> <li>Able to manage both operational leadership and executive support responsibilities</li> <li>Comfortable representing the CEO in meetings and acting as a decision-making proxy</li> <li>Flexible schedule — willingness to work weekends when needed</li> <h4>Compensation and working hours</h4> <p>Compensation: $40,000 – $70,000 per year</p> <p>Working hours: 8:00 AM - 5:00 PM EST (Flexible, with weekend availability as needed)</p></p><p></p>

We are seeking an experienced and detail-oriented Accounting Manager to join our growing construction company. The ideal candidate will oversee the accounting department, ensure accurate financial reporting, manage cash flow, and support the company's financial operations while ensuring compliance with accounting standards and local regulations. <br> <br>Responsibilities: <br>Manage and supervise the daily operations of the accounting department. <br>Prepare monthly, quarterly, and annual financial statements. <br>Oversee accounts payable, accounts receivable, payroll, and general ledger activities. <br>Monitor project costing, job costing, and budget performance for construction projects. <br>Prepare cash flow forecasts and monitor company liquidity. <br>Ensure compliance with local tax laws, VAT requirements, and financial regulations. <br>Coordinate annual audits and liaise with external auditors. <br>Reconcile bank accounts and maintain accurate financial records. <br>Develop and implement accounting policies and internal controls. <br>Prepare financial reports and analyses for senior management. <br>Monitor project profitability and identify cost-saving opportunities. <br>Support budgeting and forecasting processes. <br>Mentor and lead the accounting team. <br> <br>Requirements: <br>Bachelor's degree in Accounting, Finance, or a related field. <br>CPA, CMA, ACCA, or equivalent professional certification is a plus. <br>Minimum 7–10 years of accounting experience, including 3–5 years in a managerial role. <br>Previous experience in the construction or contracting industry is mandatory. <br>Strong knowledge of project accounting, job costing, and financial reporting. <br>Proficiency in ERP/accounting software and Microsoft Excel. <br>Strong analytical, organizational, and leadership skills. <br>Excellent communication skills in English and Arabic

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our Client, is a shipping agency looking for a Shipping Line Commercial / Agency Manager who will be responsible for managing and overseeing the company's shipping agency operations while driving commercial growth and expanding market presence. The role combines operational leadership with business development, ensuring excellent customer service, strong relationships with principals and clients, and the successful execution of the company's commercial strategy.</p><p>Key Responsibilities</p><p>Shipping Agency &amp; Operations Management</p><ul><li>Manage and oversee all shipping agency operations to ensure smooth and efficient business activities.</li><li>Lead, supervise, and support the operations and customer service teams.</li><li>Ensure high standards of operational efficiency and customer service across all functions.</li></ul><p>Business Development &amp; Sales</p><ul><li>Grow the agency's business by increasing cargo volumes and market share.</li><li>Identify and develop new business opportunities and secure new agency appointments.</li><li>Develop new customers while strengthening relationships with existing clients.</li><li>Expand the customer base among importers, exporters, freight forwarders, and NVOCCs.</li><li>Identify opportunities to secure new shipping line representations.</li></ul><p>Commercial Leadership</p><ul><li>Lead, motivate, and develop the commercial team to achieve ambitious growth objectives.</li><li>Develop and execute the company's commercial strategy in alignment with business goals.</li><li>Monitor market trends, competitor activities, and pricing strategies to maximize profitability.</li><li>Support management in securing new agency appointments and strategic business opportunities.</li></ul><p>Relationship Management</p><ul><li>Build, maintain, and strengthen long-term relationships with principals, shipping carriers, customers, suppliers, and key stakeholders.</li><li>Represent the company professionally with key clients and principals.</li><li>Establish strategic partnerships that contribute to sustainable business growth.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum of 5 years of sales experience within Sales.</li><li>Language: Fluent in English.</li><li>Computer Skills: Proficient in computer applications.</li><li>Strong leadership, communication, negotiation, and relationship management skills.</li><li>Ability to identify business opportunities and drive commercial growth.</li><li>Strong commercial acumen with the ability to analyze market trends and develop effective sales strategies.</li><li>Experience within the shipping, freight forwarding, logistics, or maritime industry is highly desirable.</li></ul><p></p></section>

Job Purpose: <br>Reporting to the Local Sales Manager, the Retail Operations Specialist is responsible for ensuring operational excellence, consistency, and brand integrity across all Colortek retail branches. This role safeguards the company's operating standards, systems, and procedures while leading retail teams to deliver an exceptional customer experience and achieve commercial objectives. <br> <br>Key Accountabilities: <br>- Ensure full implementation and compliance with Colortek's retail operating procedures across all branches. <br>- Safeguard company policies, standards, workflows, and best practices. <br>- Conduct regular branch audits to ensure operational consistency and identify improvement opportunities. <br>- Identify operational gaps and implement corrective action plans. <br>- Lead, coach, motivate, and develop retail teams to consistently perform at a high level. <br>- Train new employees on Colortek's systems, operational standards, products, and customer service expectations. <br>- Conduct regular coaching sessions and performance follow-ups. <br>- Achieve and exceed branch sales targets and key performance indicators. <br>- Coach staff on consultative selling techniques and premium customer service. <br>- Monitor sales performance and recommend actions to improve results. <br>- Maintain deep knowledge of Colortek's products, solutions, services, and brand story. <br>- Create an inspiring retail environment that reflects Colortek's premium positioning. <br>- Ensure proper utilization of all company systems, including POS, ERP, CRM, inventory management, and reporting tools. <br>- Enforce accurate data entry and system discipline across all branches. <br>- Monitor compliance with pricing policies, promotions, inventory controls, and cash handling procedures. <br>- Ensure accurate reporting and documentation. <br>- Handle escalated customer concerns with professionalism and urgency. <br>- Plan and manage relevant product or sales training to team in cooperation with HR <br>- Manager visual merchandising in coordination with the Marketing department. <br> <br>Skills, Knowledge and Experience required: <br>- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. <br>- Minimum 3–5 years of experience in retail operations, preferably from the Franchise industry. <br>- Proven experience leading and developing retail teams. <br>- Strong understanding of retail systems, operational processes, and inventory management. <br>- Experience working with ERP and POS systems

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>looking for a Floor Manager / Host who will play a central role in shaping the guest experience and daily operations of the venue. This role goes beyond traditional restaurant management. The ideal candidate is a natural host with strong hospitality instincts, capable of creating a welcoming atmosphere, building relationships with guests, and leading the floor team while ensuring smooth operations. The Floor Manager / Host will be responsible for maintaining service standards and supporting sales growth.</p><p><b>Key Responsibilities</b></p><ul><li>Welcome and seat guests</li><li>Manage reservations and table allocation</li><li>Build relationships with regular customers</li><li>Ensure guests receive attentive and personalized service</li><li>Handle guest feedback and complaints professionally</li><li>Create a warm, lively, and memorable atmosphere</li><li>Supervise and coordinate service during operations</li><li>Lead and support waitstaff</li><li>Ensure smooth communication between floor and kitchen</li><li>Monitor service quality and guest satisfaction</li><li>Maintain cleanliness and presentation standards</li><li>Guide guests through wine selection</li><li>Recommend wines and food pairings</li><li>Promote featured wines, tastings, and events</li><li>Support ongoing wine education within the team</li><li>Encourage upselling opportunities</li><li>Support customer retention initiatives</li><li>Assist in promoting events and activations</li><li>Contribute ideas to improve guest experience and revenue</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 3 years of hospitality or restaurant management experience</li><li>Strong leadership and communication skills</li><li>Passion for hospitality and guest experience</li><li>Wine knowledge is a strong advantage</li><li>Ability to work evenings and weekends</li><li>Fluent Arabic and English (French is a plus)</li></ul><p>Personal Qualities</p><ul><li>Warm and welcoming personality</li><li>Strong organizational skills</li><li>Positive attitude and professional appearance</li><li>Natural host with excellent interpersonal skills</li><li>Ability to remain calm under pressure</li></ul><p>Success Indicators</p><ul><li>High guest satisfaction</li><li>Strong repeat customer rate</li><li>Smooth service operations</li><li>Positive team culture</li><li>Consistent service standards</li></ul><p></p></section>

Duties and Responsibilities <br>1. Security Operations Management <br>• Direct and coordinate all security activities across assigned locations. <br>• Develop and manage duty rosters, staff deployment plans, patrol schedules, and shift handovers to ensure adequate security coverage. <br>• Oversee access control processes for employees, members, guests, tenants, contractors, and visitors. <br>• Ensure effective implementation of patrol and asset protection measures to identify and mitigate security risks. <br>• Supervise the operation of CCTV systems, control room activities, and alarm management processes. <br>• Coordinate security arrangements for special events, VIP visits, and high-traffic periods. <br>2. Incident Management and Emergency Response <br>• Ensure all incidents, accidents, complaints, and security breaches are promptly addressed, investigated, documented, and reported. <br>• Lead the security team’s response to emergencies, including fire alarms, medical incidents, evacuations, and other crisis situations. <br>• Coordinate with emergency services and external authorities when required. <br>• Ensure emergency procedures, evacuation plans, and security protocols are effectively implemented and regularly reviewed. <br>• Conduct security drills and ensure team readiness for emergency situations. <br>3. Team Leadership and Development <br>• Lead, coach, and develop Security Supervisors, CCTV Operators, and Security Guards. <br>• Monitor team performance and ensure compliance with company standards, policies, and procedures. <br>• Conduct regular briefings, shift handovers, and performance discussions. <br>• Identify training needs and support the continuous development of the security team. <br>• Prepare and lead on job training (regularly) <br>• Promote a culture of professionalism, accountability, discipline, and teamwork. <br>4. Compliance, Safety, and Risk Management <br>• Ensure compliance with company policies, security procedures, legal requirements, and health and safety regulations. <br>• Conduct regular security inspections, risk assessments, and vulnerability reviews across all sites. <br>• Monitor the condition and functionality of security equipment, access control systems, CCTV infrastructure, and safety devices. <br>• Maintain accurate security records, reports, logs, and documentation. <br>• Recommend and implement corrective and preventive actions to reduce operational risks. <br>5. Stakeholder Coordination and Service Excellence <br>• Maintain effective communication and coordination with Operations, Maintenance, Human Resources, and other departments. <br>• Build and maintain professional relationships with members, tenants, visitors, contractors, and external stakeholders. <br>• Support operational needs while ensuring security requirements are consistently met. <br>• Enforce company rules and operational policies fairly, consistently, and professionally. <br>• Promote a security culture that balances safety, professionalism, and customer service. <br>Compliance <br>Ensure compliance with company policies and procedures, applicable laws and regulations, and maintain confidentiality when handling security-related information, investigations, reports, and sensitive data

# Office Manager <br> <br>Location: Lebanon (on site) <br>Reports to: General Manager <br>Department: Administration <br>Industry: FMCG (import and distribution) <br> <br>--- <br> <br>## About the Company <br> <br>A well established Lebanese FMCG company with more than 35 years in the market. The company imports fast moving consumer goods from international principals and distributes them across Lebanon through a wide retail, wholesale and modern trade network. Company name is disclosed to shortlisted candidates. <br> <br>--- <br> <br>## Purpose of the Role <br> <br>This role keeps the company running day to day. It covers the office itself, but the larger part of the job is making sure the different parts of the business move together: warehouse, fleet, sales support, administration and the outside providers the company depends on. The person in this seat is the one management turns to when something needs to be organised, chased, fixed or coordinated across departments, and the one department heads coordinate through when a request touches more than one team. <br> <br>It suits someone who is organised, hands on, and comfortable being responsible for outcomes that depend on other people delivering. <br> <br>--- <br> <br>## Key Responsibilities <br> <br>### Office and Administration <br>- Run the daily operation of the office and make sure it is properly staffed, supplied and functioning. <br>- Supervise administrative staff, receptionists, drivers, messengers and cleaning staff, including scheduling, attendance and daily task assignment. <br>- Manage office supplies, equipment, furniture and stationery, from requisition through purchase, receipt and distribution. <br>- Maintain company files, records and archives, both physical and digital, with a structure people can actually find things in. <br>- Organise meetings, visits and travel arrangements for management and visiting principals, including hotels, transport and itineraries. <br>- Handle incoming correspondence, courier, calls and visitor flow. <br> <br>### Day to Day Coordination Across Departments <br>- Act as the coordination point between Sales, Warehouse, Procurement, Finance and Administration so that requests do not sit unanswered. <br>- Follow up daily on open items across the business and escalate anything that is stuck to the General Manager with a proposed solution, not just a problem. <br>- Prepare and circulate daily and weekly status reports on the areas under this role. <br>- Support management in preparing information for meetings, reviews and decisions. <br>- Take on assignments and projects delegated by the General Manager and carry them to completion. <br> <br>### Warehouse, Delivery and Fleet Support <br>- Coordinate with the warehouse on receiving schedules, delivery planning and dispatch, so that shipments and orders move on time. <br>- Monitor delivery performance, route coverage and customer delivery complaints, and follow up until each case is closed. <br>- Manage the company vehicle fleet: registration, insurance, mechanic, licences, fuel, maintenance schedules, repairs and vehicle records. <br>- Track driver assignments, licences and vehicle handovers. <br>- Coordinate with third party transporters and service providers where used. <br> <br>### Facilities, Utilities and Assets <br>- Manage premises: office, warehouse and any branch location. Maintenance, cleaning, security, generator, electricity, water, internet and telephone. <br>- Handle contracts and relationships with landlords, maintenance contractors, security companies, insurance providers, telecom and utility providers. <br>- Maintain the company asset register and follow the condition, location and custody of each asset. <br>- Oversee health, safety and general workplace conditions, including firefighting equipment, emergency exits and first aid supplies. <br> <br>### Purchasing of Non Trade Items and Cost Control <br>- Handle purchasing of general services and non trade items: office needs, maintenance, printing, promotional and marketing material, and similar. <br>- Collect quotations, compare, and recommend the supplier before committing. <br>- Monitor spending against budget for office, facilities, fleet and general administration, and report variances. <br>- Review supplier invoices for accuracy before submitting them to Finance for payment. <br>- Identify and act on savings without letting service quality drop. <br> <br>### Process, Policy and Systems <br>- Document and improve internal administrative procedures, forms and workflows so the same task is done the same way each time. <br>- Enforce company policies and the approval matrix across the areas under this role. <br>- Make sure transactions and records go through the company system properly rather than staying on someone's desk. <br>- Support internal and external audit requests related to administration, assets and general expenses. <br> <br>### People and Government Related Support <br>- Support HR with attendance records, leave tracking, staff files, onboarding logistics and new joiner setup. <br>- Follow up on official and government related paperwork with the relevant authorities and the company's