وظائف فنى بصريات في لبنان

<p>Sales &amp; Application Specialist for Laboratory Equipment</p><p>&nbsp;</p><p><strong>Requirements</strong>:</p><p>- 5 years of experience as a laboratory technician or working in a laboratory supplies company.</p><p>- Age between 27 and 35 years old.</p><p>- Job location: mainly in Beirut and other cities occasionally.</p><p>- Own a car.</p><p>- Working hours from 8 am to 4 pm, Monday to Friday, and from 8 am to 2 pm on Saturday.</p><p>- Knowledge of ISO, accreditation, external control, &amp; quality control is an added value and increases your priority for the job.</p>

A company in the Burj al-Barajneh area announces its need to hire a competent Industrial Electrician, according to the following conditions and duties:<br>Qualifications and requirements:<br> * Nationality: Lebanese.<br> * Residence: Beirut or nearby suburbs.<br> * Experience:<br> * Not less than 5 years for holders of specialized certificates and licenses.<br> * or not less than 10 years for those with practical experience without a certificate.<br>Main tasks and responsibilities:<br> * Maintenance and fault finding: diagnosing and repairing electrical faults in production lines, industrial machines, and reading electrical schematics.<br> * Wiring and extensions: laying main and secondary electrical cables and connections and preparing industrial pathways.<br> * Development and construction: creating and assembling new electrical panels or modifying existing panels to develop work lines and control.<br> * Monitoring systems: familiarity with installing and maintaining CCTV systems and monitoring their networks.<br> * Preventive maintenance: maintenance of motors, circuit breakers, contactors, sensors, and performing routine maintenance to prevent faults.<br> * Safety: strict adherence to occupational safety standards during work.<br>Job details:<br> * Location: Burj al-Barajneh.<br> * Monthly salary: $900 (lump sum / all-inclusive).<br>To contact and apply:<br> * Phone / WhatsApp: 03283933

Location: Ras al-Dakounah<br>Company announces the need for an Industrial Maintenance Technician to join the team.<br><br>Requirements:<br>• At least 3 years of experience in maintenance work within factories or industrial facilities.<br>• Experience in maintaining industrial equipment and machines.<br>• Ability to diagnose faults and repair them quickly and efficiently.<br>• Knowledge of preventive maintenance

A prestigious 5-star hospitality project in Broummana is looking for an experienced plumbing technician.<br><br>*Requirements:*<br>* Minimum of 10 years of experience in the field<br>* Strong experience in plumbing maintenance, installations, and troubleshooting<br>* Previous experience in hotels or hospitality projects is an asset<br>* Age between 30 and 45 years old<br>Preference will be given to candidates residing in Broummana and surrounding areas. Please note that accommodation is not provided by the company.<br>

TechnoTronix Mobile Store is looking for:<br><br>We are looking for a professional maintenance technician specialized in motherboard repair for mobile phones, especially iPhones, not just parts replacement.<br><br>▪️ Key Responsibilities | Key Responsibilities<br><br>- Diagnose and repair iPhone board failures, such as charging, display, network, rebooting issues, and water damage.<br>- Perform micro-soldering and component-level repairs using a microscope and hot air station.<br>- Read electronic schematics and trace faults using ZXW or WuXinJi and diagnostic tools.<br>- Log maintenance operations and repair results in the workshop system.<br><br>▪️ Requirements | Requirements<br><br>- Proven experience in iPhone board repair, especially iPhone X and above.<br>- Proficiency in micro-soldering and working under a microscope.<br>- Ability to read schematics, trace voltage lines, and identify the source of the fault.<br>- Knowledge of ZXW or WuXinJi is a plus.<br><br>▪️ What We Offer | What We Offer<br><br>- Fixed salary | Fixed salary.<br>- Continuous workflow | Continuous workflow.<br>- Fully equipped workshop | A fully equipped workshop with all necessary maintenance tools.

TechnoTronix Mobile Store is looking for:<br><br>We are looking for a professional maintenance technician specialized in repairing smartphone motherboards, especially iPhone devices, rather than just replacing parts.<br><br>▪️ Key Responsibilities | المهام الرئيسية<br><br>- Diagnose and repair iPhone board faults, such as charging, display, network, restart issues, and water damage.<br>- Perform micro-soldering and component-level repairs using a microscope and hot air station.<br>- Read electronic schematics and trace faults using ZXW or WuXinJi and diagnostic equipment.<br>- Log maintenance processes and repair results in the workshop system.<br><br>▪️ Requirements | المتطلبات<br><br>- Proven experience in repairing iPhone boards, especially iPhone X and above.<br>- Mastery of micro-soldering and working under a microscope.<br>- Ability to read schematics, trace voltage lines, and identify the source of the fault.<br>- Knowledge of ZXW or WuXinJi is a plus.<br><br>▪️ What We Offer | ما نقدّمه<br><br>- Fixed salary | راتب ثابت.<br>- Continuous workflow | كمية عمل مستمرة.<br>- Fully equipped workshop | A workshop fully equipped with the necessary maintenance tools.

The General Maintenance Technician is responsible for maintaining and repairing mechanical equipment and systems within the facility, ensuring they operate efficiently and safely by performing preventive maintenance, diagnosing and resolving malfunctions, and collaborating with the maintenance team to ensure operational continuity according to approved standards.<br><br>Job Duties and Responsibilities<br><br>Perform periodic preventive maintenance on mechanical equipment and systems.<br>Diagnose mechanical malfunctions, identify their causes, and work to repair them in a timely manner.<br>Use necessary tools and equipment to install, disassemble, and assemble mechanical parts and components.<br>Read and understand technical blueprints, drawings, and specifications to ensure accuracy in installation and repair work.<br>Conduct periodic inspections to detect potential faults and ensure the safety and efficiency of equipment.<br>Repair and replace damaged parts to ensure optimal performance of equipment and systems.<br>Document maintenance work, inspections, and repairs, and maintain accurate and organized records.<br>Adhere to occupational health and safety rules and maintain a safe working environment.<br>Collaborate with the maintenance team to determine work priorities and organize maintenance schedules efficiently.<br>Assist in the installation of new equipment and implement necessary modifications.<br>Keep up with developments and modern technologies in the field of maintenance and mechanical systems.<br>Contribute to managing the inventory of spare parts, tools, and equipment, and ensure their availability when needed.<br>Participate in training courses to develop technical skills and enhance professional knowledge.<br>Comply with approved environmental protection, health, and safety standards within the facility.<br>Apply all company policies and procedures related to occupational safety and environmental protection.<br>Perform any additional job-related tasks as directed by the direct supervisor.

A prestigious 5-star hospitality project in Broummana is seeking an experienced electrician.<br><br>*Requirements:*<br>* At least 10 years of experience in the field<br>* Strong experience in maintaining electrical systems, troubleshooting, and repairs<br>* Experience in hotels or hospitality projects is an added advantage<br>* Age between 30 and 45 years old<br>Preference will be given to candidates residing in Broummana and nearby areas, noting that accommodation is not provided by the company.<br>

We are hiring an IT Support Specialist to join a reputable company in Verdun. <br> <br>Requirements: <br> <br>* BS in Computer Science, CCE, or equivalent. <br>* MCSE and CCNA certifications. <br>* Minimum 2 years of experience in IT Support. <br>* Strong knowledge of Microsoft 365, Active Directory, Windows Server, TCP/IP, Fortinet, and hardware/software troubleshooting. <br> <br>Working Schedule: <br> <br>* Monday to Friday | 8:00 AM – 5:00 PM <br> <br>Package: <br> <br>* Competitive salary + additional benefits

We are looking for an experienced Senior Technical Learning & Development Specialist to design and deliver technical training, conduct assessments and audits, and ensure high standards of employee performance and service quality across branches. <br> <br>Key Responsibilities: <br>* Deliver technical, theoretical and practical training <br>* Conduct assessments, audits and follow-up coaching <br>* Ensure compliance with SOPs, protocols and safety standards <br>* Train employees on treatments, equipment, products and consultation techniques <br>* Identify training needs and develop improvement plans <br>* Monitor employee performance and provide corrective training <br>* Support new treatment, technology and service launches <br>* Prepare training reports and performance data <br>* Travel to branches as required <br> <br>Requirements: <br>* Diploma or bachelor’s degree in Aesthetics, Cosmetology, Medical, Paramedical or related field <br>* 3–5 years of relevant experience in technical training or aesthetic/medical practice <br>* Experience in training, assessments and audits <br>* Fluent in English & Arabic <br>* Willingness to travel

We are seeking a proactive and skilled IT Support Specialist to manage day-to-day IT operations and helpdesk support for our clients based in Lebanon (hybrid), and abroad (remotely). In this role, you will be the primary technical point of contact for local customer agents and support staff, as well as providing remote IT support to client teams and users across international locations. <br>The ideal candidate has hands-on experience in desktop support, networking troubleshooting, VoIP systems, and strict data privacy compliance standard to healthcare environments

Black Milk specializes in lighting design and supply solutions for architectural, commercial, hospitality, and <br>residential projects across the region. We are looking for a Junior Estimation & Tendering Specialist to join <br>our growing team in Beirut. <br> <br>Key Responsibilities <br>• Prepare lighting quotations and commercial offers <br>• Assist in pricing and cost estimation for lighting projects <br>• Review and prepare BOQs (Bills of Quantities) <br>• Prepare technical data sheets and product submittals <br>• Support tender documentation and submission processes <br>• Organize project documentation and maintain accurate records <br>• Assist the sales and design teams with technical and commercial requirements <br> <br>Requirements <br>• Fresh graduate or 0-2 years of relevant experience <br>• Strong knowledge of Microsoft Excel and Office tools <br>• Strong organizational and communication skills <br>• Detail-oriented and able to manage multiple tasks <br>• Background in lighting, construction, or technical sales is a plus <br> <br>What We Offer <br>• Professional growth within a dynamic lighting company <br>• Exposure to high-end architectural and lighting projects <br>• Collaborative and creative work environment <br> <br>Location: Beirut, Lebanon <br> <br>To apply, send your CV to: <br>info@blackmilk.co | blackmilkllc@gmail.com

Saint George Medical Center is committed to providing high-quality healthcare to the community in an environment of compassion, equity, and continuous development. It aims to be a leading, academically-driven healthcare facility delivering comprehensive, individual-centered care. <br>SGMC is currently recruiting an experienced Radiology Technician to perform diagnostic imaging examinations, operate imaging equipment, prepare and position patients, and ensure high-quality imaging while maintaining patient safety and compliance with departmental standards. <br> <br>Key Responsibilities: <br> Operate radiographic, CT, ultrasound, and other specialized imaging equipment according to established protocols and physician instructions. <br> Prepare, identify, and position patients for examinations while providing clear instructions and ensuring radiation and patient safety. <br> Perform routine and specialized imaging examinations and obtain high-quality diagnostic images. <br> Assist physicians during special radiological procedures, including contrast and abdominal/urinary examinations. <br> Prepare and administer oral or IV contrast media as directed, following appropriate safety and infection-control procedures. <br> Review images for quality, positioning, and completeness and prepare them for Radiologist review and reporting. <br> Maintain imaging rooms, equipment, supplies, and sterile instruments in a clean, safe, and organized condition. <br> Perform routine equipment checks and promptly report malfunctions or technical issues. <br> Maintain accurate examination documentation and comply with radiation safety, infection-control, and departmental policies. <br>Job Requirements: <br>Education & Experience: <br> Bachelor’s degree in Radiologic Technology, Medical Imaging, or a related field. <br> Minimum 1 year of relevant experience preferred. <br> Experience in CT and specialized imaging experience is an advantage. <br> Knowledge of radiation safety and infection control. <br> Strong patient-care, communication, and teamwork skills. <br> Attention to detail and ability to work in a fast-paced environment. <br> <br>Skills: <br> Strong technical knowledge of radiographic and imaging procedures. <br> Ability to operate imaging equipment safely and effectively. <br> Good organizational and communication skills. <br> High level of accuracy, professionalism, and patient confidentiality. <br> Good command of Arabic and English, both written and verbal. <br> <br>Interested candidates may submit their resume at: hr@sgmc.com.lb

SCOPE OF THE JOB <br> <br>The IT Specialist is responsible for supporting the planning, installation, configuration, and implementation of IT infrastructure, hardware, software, and network solutions across company locations. He will coordinate with internal teams to ensure smooth execution of IT projects, new site setups, and technical support activities in line with operational requirements. <br> <br>KEY RESPONSIBILITIES <br> <br>Administrative Support: <br>•Coordinate and follow up on IT implementation schedules and project timelines <br>•Maintain proper documentation related to IT assets, installations, and configurations <br>•Prepare reports related to project progress and implementation activities <br>•Coordinate with suppliers and internal departments regarding IT requirements <br>• Ensure proper inventory tracking of IT equipment and devices <br> <br>Technical Support: <br>•Assist the IT Helpdesk in ongoing and upcoming IT projects <br>•Support the installation and setup of hardware, software, and IT systems <br>•Handle end-to-end IT implementation activities for new branch openings and office setups <br>•Troubleshoot technical issues related to systems, devices, and software installations <br>•Ensure all deployed systems and equipment are functioning properly before site go-live <br>•Provide technical support to employees when needed during implementation phases <br> <br>Network & Infrastructure Support: <br>• Assist in installing and configuring network equipment and connectivity solutions <br>• Support network cabling and infrastructure setup for new sites and offices <br>• Monitor and ensure stable network connectivity across implemented locations <br>• Coordinate with external providers for internet and network-related services <br>• Assist in maintaining network security and compliance with company IT standards <br>•Perform other duties that are aligned & related to the job scope <br> <br>JOB REQUIREMENTS <br> <br>Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or any related field <br>Experience: 4-5 years of experience in IT Support, IT Implementation, Infrastructure Support, or a similar field <br>Linguistic Skills: Good command of written and spoken English; French is a plus <br>Computer Skills: Advanced knowledge of MS Office and IT support tools <br>Technical skills: <br>• Good knowledge of network infrastructure, hardware installation, and connectivity solutions <br>• Knowledge of Windows operating systems, Microsoft Office, and IT troubleshooting <br>• Familiarity with POS systems, printers, scanners, and retail IT environments is a plus <br>• Good understanding of network cabling and IT equipment setup <br>Other Requirements: <br>• Ability to travel between branches when needed <br>• Valid driving license <br>• Ability to work under pressure and meet implementation deadlines

About the role <br>TechnoTronix Pro is a small, fast-moving mobile phone retail, repair, and wholesale business. This is a hands-on generalist role covering everything people-related for a team that includes shop staff, repair technicians, and warehouse/logistics personnel. You'll be the only HR person, so you'll own the function end to end and work directly with the owner. <br> <br>Responsibilities <br> <br>Recruit and onboard shop staff, technicians, and warehouse employees — sourcing, screening, interview coordination, contracts <br>Maintain personnel files, attendance, shift schedules, and leave records <br>Prepare monthly payroll inputs (base, commissions, overtime, deductions) and coordinate with accounting <br>Handle NSSF registration and declarations, end-of-service indemnity calculations, and Ministry of Labor compliance <br>Draft and maintain contracts, job descriptions, and a simple employee handbook <br>Set up basic performance check-ins and technician skill/training tracking <br>Manage day-to-day employee questions, warnings, and disciplinary documentation <br>Support workplace safety practices in the repair bench and warehouse areas <br> <br>Requirements <br> <br>Bachelor's degree in HR, business administration, or equivalent experience <br>2+ years in an HR role in Lebanon; solid grasp of Lebanese Labor Law and NSSF procedures <br>Comfortable working independently in a small company without an HR department behind you <br>Strong Excel; able to work with digital systems and adapt to internal tools <br>Fluent Arabic and English; French a plus <br>Discretion with confidential salary and personnel information <br> <br>Nice to have <br> <br>Experience with retail, technical, or trade workforces <br>Exposure to hiring for commission-based sales roles <br> <br>Want a shorter version for a job posting (Facebook/LinkedIn/Bikayeh), or an Arabic version? <br> <br>remove schedule <br> <br>Human Resources Specialist (Part-Time) — TechnoTronix Pro Sàrl <br> <br>Location: Ein el-Remmaneh, Beirut <br>Reports to: Managing Director <br> <br>About the role <br>TechnoTronix Pro is a small, fast-moving mobile phone retail, repair, and wholesale business. This is a hands-on generalist role covering everything people-related for a team that includes shop staff, repair technicians, and warehouse/logistics personnel. You'll be the only HR person, so you'll own the function end to end and work directly with the owner. <br> <br>Responsibilities <br> <br>Recruit and onboard shop staff, technicians, and warehouse employees — sourcing, screening, interview coordination, contracts <br>Maintain personnel files, attendance, shift schedules, and leave records <br>Prepare monthly payroll inputs (base, commissions, overtime, deductions) and coordinate with accounting <br>Handle NSSF registration and declarations, end-of-service indemnity calculations, and Ministry of Labor compliance <br>Draft and maintain contracts, job descriptions, and a simple employee handbook <br>Set up basic performance check-ins and technician skill/training tracking <br>Manage day-to-day employee questions, warnings, and disciplinary documentation <br>Support workplace safety practices in the repair bench and warehouse areas <br> <br>Requirements <br> <br>Bachelor's degree in HR, business administration, or equivalent experience <br>2+ years in an HR role in Lebanon; solid grasp of Lebanese Labor Law and NSSF procedures <br>Comfortable working independently in a small company without an HR department behind you <br>Strong Excel; able to work with digital systems and adapt to internal tools <br>Fluent Arabic and English; French a plus <br>Discretion with confidential salary and personnel information <br> <br>Nice to have <br> <br>Experience with retail, technical, or trade workforces <br>Exposure to hiring for commission-based sales roles

<p>OVERVIEW Saint George University Medical Center(SGUMC), the primary teaching hospital of the Faculty of Medicine at Saint George University of Beirut(SGUB), invites applications for a full-time or part-time Cytogeneticist Specialist Level to join its Department of Laboratory Medicine.</p><p>Job Title: Cytogenetics Specialist</p><p>Reports to: Department of Laboratory Medicine</p><p>Key Responsibilities</p><p>1. Clinical Duties Cytogenetics</p><p>The successful candidate will oversee and interpret the full spectrum of constitutional and acquired cytogenetic studies, including but not limited to:</p><ul><li>Conventional karyotyping (prenatal, postnatal, oncology, hematologic malignancies)</li><li>Fluorescence in situ hybridization (FISH) for constitutional and oncologic indication</li><li>Analysis of bone marrow and peripheral blood specimens for hematologic disorders</li><li>Prenatal cytogenetic diagnosis (amniotic fluid, chorionic villi sampling)</li><li>Postnatal evaluation of developmental delay, congenital anomalies, and infertility</li><li>Interpretation and reporting in accordance with international cytogenetics guidelines</li><li>Knowledge and skills in molecular techniques including NGS is an added advantage</li></ul><p>The candidate will ensure quality assurance, proper validation of new assays, documentation, and compliance with laboratory accreditation standards.</p><p>2. Laboratory Leadership and Quality Responsibilities</p><ul><li>Supervision of technologists and trainees within the Cytogenetics Unit</li><li>Oversight of quality control and proficiency testing programs</li><li>Development and updating of SOPs</li><li>Participation in laboratory inspections, audits, and accreditation processes</li><li>Implementation of new technologies and workflow optimization</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>MD or PhD in Genetics, Cytogenetics, Molecular Genetics, or related field</p><p>Strong communication skills and ability to work within multidisciplinary academic teams</p><p>Prior academic or teaching experience is preferred</p>

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

We are looking for an experienced Cost Control Specialist to join our team in the wood manufacturing industry. <br> <br>The ideal candidate should have strong knowledge of woodwork costing, pricing, production costs, and cost analysis, with a good understanding of the complete manufacturing process. <br> <br>Key Responsibilities: <br>-Calculate and monitor woodwork and production costs <br> <br>-Prepare accurate product and project costings <br> <br>-Analyze raw material, labor, machinery, and overhead costs <br> <br>-Monitor material consumption and production variances <br> <br>-Establish and maintain cost standards and pricing <br> <br>-Analyze actual vs. estimated costs and identify discrepancies <br> <br>-Support management in pricing and profitability decisions <br> <br>-Track waste, scrap, and production efficiency <br> <br>-Prepare regular cost and variance reports <br> <br>-Work closely with Production, Purchasing, Finance, and Sales teams <br> <br>-Identify opportunities to reduce costs and improve margins <br> <br>Requirements: <br>-Proven experience in cost control / cost accounting, preferably in wood manufacturing, furniture, joinery, cabinetry, or interior fit-out <br> <br>-Strong understanding of wood materials, hardware, finishes, and manufacturing processes <br> <br>-Excellent knowledge of pricing and costing methodologies <br> <br>-Strong analytical and Excel skills <br> <br>-Ability to understand technical drawings/BOMs and translate them into accurate costs <br> <br>-Detail-oriented with strong problem-solving skills

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an Implementation Specialist - to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the Role This role bridges technical engineering and customer delivery, ensuring successful implementations from initial setup through go-live and post-launch support.<br> The ideal candidate is someone who can speak both the language of technology and the language of business finance.<br> They are comfortable discussing APIs and database structures with IT teams while also understanding financial statements, KPIs, profitability analysis, and business performance metrics.<br> This combination enables them to successfully implement solutions that deliver meaningful business value, not just technical functionality.<br> Key Responsibilities Solution Implementation &amp; Configuration Financial &amp; Business Process Analysis Data Integration &amp; Technical Delivery: Configure and troubleshoot APIs, data imports, exports, ETL processes, and data mappings.<br> Ensure data quality, integrity, and consistency across all integrated systems.<br> Testing &amp; Quality Assurance: Develop and execute test plans, system validation procedures, and UAT Verify the accuracy of financial reports, dashboards, and AI-generated insights.<br> Identify, troubleshoot, and resolve technical and business-related implementation issues.<br> AI &amp; Analytics Enablement: Support the deployment of AI-powered analytics, forecasting, benchmarking, and performance management solutions.<br> Assist clients in leveraging AI insights to improve operational decision-making.<br> Collaborate with the product and development teams to identify enhancement opportunities based on client feedback and implementation experience.<br> Cross-Functional Collaboration: Work closely with AI Consultants, Product Managers, Developers, Data Engineers to ensure successful project delivery.<br> Provide feedback to product and engineering teams to enhance Lumina AI capabilities and user experience.<br> Strong technical background in software implementation, integrations, APIs, SQL, and data analysis.<br> Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions.<br> Configure Lumina AI solutions to support financial reporting, budgeting, forecasting… Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>