وظائف أخصائى تخطيط و تطوير في لبنان

<p>Aspire Software is looking for an Implementation Specialist to join our team in Lebanon. About the Role This is an entry-to-early-career role for someone with a foundational technical skill set who is eager to build hands-on experience in solution delivery, data engineering, and cloud technologies within a compliance software environment. Working under the guidance of Senior Implementation Specialists and Solution Architects, you will support client implementations end-to-end from translating requirements into configured solutions, to building and testing data pipelines, to assisting with go-live and post-launch support. You will collaborate closely with Product, Engineering, Customer Success, and Professional Services teams, with regular mentorship and code/config review from senior team members. Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.</p>

<p>We are looking for a Customer Success Specialist (CSS) to support our Customer Success Manager (CSM) in ensuring customers receive the best experience with our services. The CSS will be responsible for following up with customers, addressing inquiries, supporting them through calls, and assisting in preparing monthly, quarterly, and yearly reports. This role also involves working with internal tools to track customer data, gather feedback, and improve reporting accuracy. The ideal candidate is proactive, customer-focused, and tech-savvy, with strong communication skills.</p><p>Conduct regular follow-ups with customers to ensure satisfaction and resolve any concerns</p><p>Address customer inquiries via calls, emails, and meetings, providing prompt and efficient support</p><p>Ensure a smooth customer journey by guiding them through service usage and best practices</p><p>Collect and document customer feedback to enhance service delivery</p><p>Assist the CSM in preparing monthly, quarterly, and annual reports for customers</p><p>Track customer health metrics, engagement trends, and key insights</p><p>Utilize internal tools for reporting, data analysis, and feedback gathering to improve customer experience</p><p>Maintain accurate records of customer interactions, concerns, and resolutions</p><p>Monitor customer satisfaction levels and escalate potential risks to the CSM</p><p>Proactively identify opportunities for improvement in customer engagement</p><p>Ensure customers achieve their goals with our services and remain engaged</p><p>Work closely with the Customer Success Manager to ensure seamless customer management</p><p>Collaborate with internal teams (support, sales, and product teams) to resolve customer issues efficiently</p><p>Participate in customer success initiatives and contribute ideas for process improvement</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1-3 years in customer success, account management, or a related role</li><li>Passion for delivering an excellent customer experience</li><li>Ability to handle customer inquiries with a proactive and solutions-driven approach</li><li>Ability to manage multiple customer accounts, track follow-ups, and assist in reporting</li><li>Experience working with internal tools for reporting, data tracking, and feedback gathering</li><li>Basic knowledge of CRM tools, customer engagement platforms, and Microsoft Office (Excel, Word, PowerPoint)</li><li>Works collaboratively with internal teams and is ready to support the overall success of the Customer Success team</li><li>Strong verbal and written communication skills</li></ul>

<p>We are seeking a detail-oriented Accounting Analyst to manage day-to-day general ledger activities, ensure accurate account reconciliations, and support timely financial reporting with strong adherence to accounting standards, internal controls, and tax requirements. Job Purpose The purpose of this role is to maintain accurate financial records and produce reliable monthly close and financial statements by preparing journal entries, reconciling accounts, and ensuring compliance with applicable accounting and tax standards while continuously improving reporting accuracy and efficiency. Job Duties and Responsibilities General ledger accounting Journal entries preparation Account reconciliations Financial statement preparation Accounting standards compliance Internal controls adherence Tax compliance basics Excel (pivots, formulas) Accounting software (QuickBooks/SAP) usage Attention to detail Analytical thinking Time management</p><p><strong>Desired Candidate Profile</strong></p><ul><li>General ledger accounting experience</li><li>Account reconciliation skills</li><li>Financial statement preparation experience</li><li>Working knowledge of accounting standards</li><li>Tax compliance basics</li><li>Proficiency in Excel (pivots, formulas)</li><li>Experience with accounting software (QuickBooks/SAP)</li><li>High integrity and confidentiality</li><li>Strong attention to detail</li><li>Ability to meet monthly close deadlines</li></ul>

<p>As an Import Export Specialist at IFFB, you will be responsible for managing day-to-day logistics operations, ensuring smooth coordination of shipments, documentation, and communication with internal and external stakeholders. You will also support sales follow-ups and lead generation activities when required.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate and follow up on incoming and outgoing shipments to ensure timely delivery.</li><li>Prepare and manage export documentation, including invoices, packing lists, certificates of origin, and other required documents.</li><li>Prepare and organize Ministry of Health files for submission related to import/export requirements.</li><li>Liaise with freight forwarders, shipping lines, and clearing agents to ensure smooth logistics operations.</li><li>Coordinate with the warehouse team for shipment readiness, loading schedules, and receipt of goods.</li><li>Track shipments and provide regular updates to internal teams and customers.</li><li>Ensure compliance with customs regulations and documentation requirements.</li><li>Maintain accurate records of all shipments and logistics activities.</li><li>Coordinate with the warehouse and production teams to support demand forecasting and inventory planning, ensuring adequate stock levels and timely replenishment of finished goods and raw materials.</li><li>Follow up on sales leads generated from exhibitions and events.</li><li>Assist in contacting potential customers via email and phone.</li><li>Support lead tracking and follow-up activities to ensure timely communication.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience in logistics, import/export, or supply chain operations.</p><p>Strong knowledge of shipping documents and customs procedures.</p><p>ERP system knowledge is a plus.</p><p>Good organizational and communication skills.</p><p>Ability to manage multiple tasks and meet deadlines.</p><p>Proficiency in Microsoft Office (especially Excel).</p><p>Attention to detail and problem-solving mindset.</p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners. You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution. This is a great role for someone who's detail-oriented, calm under pressure, and genuinely enjoys solving problems for people.</p> <h4>What you'll do</h4> <ul> <li>Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner</li> <li>Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems</li> <li>Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.g., Adyen) where needed</li> <li>Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements</li> <li>Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes</li> <li>Identify patterns in recurring issues and flag them to Product and Operations for longer-term fixes</li> <li>Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues</li> <li>Maintain and contribute to internal knowledge base articles and merchant-facing help documentation</li> <li>Meet or exceed team SLAs for response time, resolution time, and customer satisfaction</li> </ul> <h4>Requirements</h4> <h4>What we're looking for</h4> <ul> <li>1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus</li> <li>Excellent written and verbal communication skills; able to explain technical concepts in plain language</li> <li>Strong problem-solving instincts and comfort navigating ambiguity</li> <li>Experience with CRM/ticketing platforms (e.g., HubSpot, Zendesk, Intercom) preferred</li> <li>Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest</li> <li>Highly organized, with the ability to manage multiple open cases simultaneously</li> <li>A customer-first mindset paired with the judgment to know when to escalate</li> </ul> <h4>Nice to have</h4> <ul> <li>Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems</li> <li>Experience supporting software partners (ISVs) rather than just end consumers</li> <li>Exposure to healthcare, legal, or professional services verticals</li> </ul></p><p></p>

SEA SKY SERVICES SARL <br>Job Description — Operations & Documentation Specialist <br>Beirut, Lebanon | Full Time <br>________________________________________ <br> <br>POSITION OVERVIEW <br> <br>Sea Sky Services SARL is a Lebanese freight forwarding since 1995 and customs clearing company operating since 1929. The Operations & Documentation Specialist manages day-to-day shipment files and handles all freight documentation across sea and air freight operations. <br>• Department: Operations <br>• Location: Rmeil, Beirut, Lebanon <br>• Experience: Minimum 1-3 years <br>• Software: Odoo ERP (advantage) <br> <br>________________________________________ <br> <br>KEY RESPONSIBILITIES <br> <br>• Verify HBL against MBL and House AWB against Master AWB <br>• Check manifests, EUR1, and related shipping documents <br>• Review shipping documents: Invoice, Packing List, and related certificates <br>• Handle cross-trade shipment documentation <br>• Submit shipping instructions to carriers and shipping lines <br>• Communicate with carriers, shipping lines, and overseas agents <br>• Liaise with customs brokers and customs agents <br>• Follow up on vessel and flight schedules <br>• Coordinate delivery and trucking <br>• Manage and update shipment files on Odoo ERP <br> <br>________________________________________ <br> <br>REQUIREMENTS <br> <br>• Minimum 1-3 years of experience in freight forwarding operations <br>• Minimum 1-3 years of hands-on experience in sea and air freight documentation <br>• Strong knowledge of import and export procedures <br>• Familiarity with customs documentation and clearance processes <br>• Proficiency in Odoo is a strong advantage <br>• Based in Lebanon <br> <br>________________________________________

Identify and approach potential clients to promote life insurance products and services. <br>- Assess clients’ financial needs, and insurance requirements to recommend appropriate life insurance solutions. <br>- Manage the full sales process, from client consultation and quotation to application submission, underwriting follow-up, and policy issuance. <br>- Build and maintain long-term relationships with clients through regular follow-up, policy reviews, renewals, and after-sales support. <br>- Support clients with policy updates, general inquiries, and claims-related guidance when needed. <br>- Achieve assigned sales targets and contribute to portfolio growth and client retention. <br>- Uphold the company’s information security policies and procedures, protecting confidential data, and promptly reporting any security incidents

ERP Operations Manager – Lebanon <br>Location: Beirut, Lebanon <br>Employment Type: Full-time <br>Industry: ERP / Software Implementation / Technology Consulting <br>Reporting To: General Manager <br>About the Employer <br>The Employer is a leading ERP implementation partner in Lebanon, delivering tailored business solutions to clients across various industries. Their mission is to help organizations streamline operations, improve efficiency, and achieve sustainable growth through world-class ERP systems, with a strong focus on Odoo implementation and business process optimization. <br>Job Summary <br>We are seeking an experienced and highly organized ERP Operations Manager to oversee the successful execution of multiple Odoo ERP projects and manage a team of ERP Functional Consultants. <br>The ideal candidate will be responsible for coordinating project activities, monitoring project performance, allocating resources, supervising consultants, managing client escalations, and ensuring that all implementations are delivered according to agreed timelines, budgets, quality standards, and client expectations. <br>The ERP Operations Manager will serve as a key link between the General Manager, project teams, technical developers, consultants, and clients, ensuring effective communication and smooth execution across the organization's ERP operations. <br>Key Responsibilities <br>1. ERP Project Management & Oversight <br>• Oversee multiple Odoo ERP implementation projects simultaneously from initiation through post-go-live support. <br>• Monitor project scope, timelines, deliverables, resources, risks, and overall performance. <br>• Ensure projects remain aligned with agreed business requirements, implementation methodology, and commercial objectives. <br>• Establish priorities and coordinate activities across multiple concurrent projects. <br>• Identify project delays, risks, scope changes, and resource constraints and take corrective action. <br>• Escalate critical issues to the General Manager with clear analysis and recommended solutions. <br>2. Team Management & Supervision <br>• Lead, supervise, and support a team of ERP Functional Consultants and project team members. <br>• Assign consultants to projects based on workload, expertise, availability, and project requirements. <br>• Monitor individual and team performance, productivity, utilization, and deliverables. <br>• Conduct regular project and team meetings to review progress, challenges, and priorities. <br>• Provide coaching, mentoring, and professional development to consultants. <br>• Establish and maintain clear performance expectations, KPIs, and quality standards. <br>• Identify training needs and support continuous improvement of the consulting team. <br>3. Project Planning & Resource Allocation <br>• Develop and maintain project plans, implementation schedules, milestones, and resource requirements. <br>• Ensure appropriate allocation of functional and technical resources across projects. <br>• Balance competing project priorities and optimize team utilization. <br>• Anticipate upcoming resource requirements and coordinate staffing accordingly. <br>• Monitor consultant workload to prevent bottlenecks and ensure timely project delivery. <br>4. Client & Stakeholder Management <br>• Maintain oversight of key client relationships throughout the implementation lifecycle. <br>• Support consultants in handling complex client requirements, escalations, and difficult situations. <br>• Participate in important client meetings, project kick-offs, steering committees, and progress reviews. <br>• Ensure client expectations are clearly understood, properly managed, and aligned with the agreed project scope. <br>• Act as the escalation point for major functional, operational, or project-related issues. <br>• Ensure high levels of client satisfaction and support long-term client relationships. <br>5. ERP Implementation Quality Control <br>• Ensure consultants follow established Odoo implementation methodologies, processes, and documentation standards. <br>• Review and monitor requirements gathering, business process analysis, configuration, testing, training, and go-live activities. <br>• Ensure functional specifications and project documentation are complete and accurate. <br>• Oversee UAT preparation, issue tracking, validation, and resolution. <br>• Conduct quality reviews and project health checks throughout the implementation lifecycle. <br>• Ensure proper handover from implementation to post-go-live support. <br>6. Coordination with Technical Teams <br>• Coordinate closely with developers, technical consultants, and other technical resources. <br>• Ensure functional requirements are clearly translated into technical specifications. <br>• Prioritize and monitor customization and development requests across projects. <br>• Facilitate communication between functional and technical teams to resolve implementation issues. <br>• Ensure customizations remain aligned with business requirements and project scope. <br>• Monitor development dependencies and their impact on project timelines. <br>7. Operational & Performance

<p><br></p><p><b>Your key responsibilities</b></p><ul><li>Manage the end-to-end pursuit lifecycle from qualification to close, ensuring timely and high-quality deliverables aligned with firm protocols.</li><li>Drive and track pursuit project plans, timelines, workstreams, interdependencies, and key milestones.</li><li>Facilitate pursuit strategy discussions and help craft differentiated win themes focused on client needs while protecting EY s interests.</li><li>Develop compelling client-facing content including proposals, executive summaries, and presentations in collaboration with stakeholders.</li><li>Plan and support orals preparation and strategic messaging for client meetings and final presentations.</li><li>Build and manage pursuit infrastructure using MS Teams, trackers, calendars, and status updates.</li><li>Coordinate with creative services, insights professionals, and other internal resources to elevate proposal quality.</li><li>Capture knowledge and lessons learned to enhance EY s pursuit best practices and tools.</li><li>Apply and promote the use of AI-enabled proposal development tools to drive innovation and efficiency.</li><li>Act as the glue of the pursuit team keeping everyone aligned, engaged, and focused on the win strategy.</li><li>Build strong relationships with Service Line, Account, and Business Development leaders.</li><li>Collaborate closely with the Deal Leader to maintain internal updates, governance checkpoints, and leadership engagement.</li></ul><p>Skills and attributes for success</p><ul><li>Strong project management and organizational skills with high attention to detail.</li><li>Excellent written and verbal communication skills; able to write in a clear, persuasive, and client-centric manner.</li><li>Deep understanding of pursuit and/or business development environments.</li><li>Ability to influence and challenge teams constructively to drive strategic thinking and quality output.</li><li>Confident working in fast-paced, deadline-driven environments with competing priorities.</li><li>Creative, solutions-oriented, and adept at leveraging tools and resources.</li><li>Strong interpersonal and leadership presence; works well with varying styles and seniorities.</li><li>Demonstrated ability to work independently and manage multiple stakeholders simultaneously.</li></ul><p>Ideally, you ll also</p><ul><li>Have experience in proposal writing and communications, preferably within a professional services environment.</li><li>Be familiar with the MENA region s business culture and client expectations.</li><li>Possess business proficiency in Arabic (a plus but not required).</li></ul><p><b>What we look for</b></p><p>We are seeking a highly motivated, collaborative, and strategic individual with a passion for pursuit excellence. You ll thrive in this role if you have a proactive mindset, enjoy solving complex problems, and can drive outcomes across multiple stakeholders and deadlines. You must be resourceful, self-driven, and committed to creating compelling value propositions that win clients and build trust.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong project management and organizational skills with high attention to detail.</li><li>Excellent written and verbal communication skills; able to write in a clear, persuasive, and client-centric manner.</li><li>Deep understanding of pursuit and/or business development environments.</li><li>Ability to influence and challenge teams constructively to drive strategic thinking and quality output.</li><li>Confident working in fast-paced, deadline-driven environments with competing priorities.</li><li>Creative, solutions-oriented, and adept at leveraging tools and resources.</li><li>Strong interpersonal and leadership presence; works well with varying styles and seniorities.</li><li>Demonstrated ability to work independently and manage multiple stakeholders simultaneously.</li><li>Have experience in proposal writing and communications, preferably within a professional services environment.</li><li>Be familiar with the MENA region s business culture and client expectations.</li><li>Possess business proficiency in Arabic (a plus but not required).</li></ul><p>We are seeking a highly motivated, collaborative, and strategic individual with a passion for pursuit excellence. You ll thrive in this role if you have a proactive mindset, enjoy solving complex problems, and can drive outcomes across multiple stakeholders and deadlines. You must be resourceful, self-driven, and committed to creating compelling value propositions that win clients and build trust.</p>

If you know how to pitch, overcome objections, and lock in sales, we want you on our team. A growing international enterprise is hiring Phone Sales Closing Specialists for our Lebanon division. <br> <br>WHAT YOU DO: <br>• Turn prospective inquiries into closed customers <br>• Present high-value product solutions clearly and persuasively <br>• Consistently achieve sales benchmarks on-site from our central office <br> <br>WHAT YOU NEED: <br>• Proven phone sales experience <br>• Goal-driven mentality with a focus on maximizing personal earnings <br> <br>PERKS: <br>• Legal registration with NSSF <br>• Unlimited commission structure with high payout rates

<p><h4>Description</h4> <p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p> <p>We are looking for a performance marketing account executive to join our growing and award-winning team to work on some of the region's most exciting brands.</p> <h4>Requirements</h4> <h4>Job Responsibilities:</h4> <ul> <li>Strategize, create, monitor, maintain, and optimize the high volume of campaigns across Google AdWords, Facebook Ads Manager, and other third-party digital media outlets.</li> <li>Oversee growth in performance. Manage campaigns to meet client’s ROI goals and respond in a rapid manner to optimization suggestions from digital strategists.</li> <li>Solid knowledge of Google ads campaign types.</li> <li>Continuous analysis of performance and reporting on digital campaigns.</li> <li>Efficient management of budgets across all engines and campaigns.</li> <li>Craft eye-catching and informative pay-per-click text ads as well as the continuous implementation of text ads – A/B testing.</li> <li>Report on key performance indicators and lead generation initiatives, calculate cost per lead, project spend, adjust to demand and seasonality.</li> </ul> <h4>Skills Required:</h4> <ul> <li>Minimum 2 years of relevant experience</li> <li>Marketing and advertising background is a big plus</li> <li>Experience in Google AdWords, Google AdWords Editor, Google Analytics.</li> <li>Keyword research, campaign buildout, ad creation, A/B copy testing, and extensive bid management and lead generation experience.</li> <li>Vast experience in the Google Content Network and with overall display advertising.</li> <li>Knowledge and experience in retargeting/remarketing.</li> </ul> <h4>Benefits</h4> <p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Title</b><br>Specialist - Compliance<br>Job Scope<br>The Specialist - Compliance is accountable for assisting in implementing the compliance program while auditing policies and practices in place and identifying related risks and weaknesses. S/He supports various departments/affiliates, spreads awareness and addresses any compliance related issue.<br>Main Duties and Responsibilities<br>• Implement the compliance program and assist in creating internal controls accordingly;<br>• Assist in the compliance program awareness through continuous communication and conduct trainings as and when needed;<br>• Assist in the enhancement of current components of the compliance program tackling export control laws, employee s code of conduct and anti-corruption programs;<br>• Support in drafting and auditing company policies, procedures and practices and report potential weaknesses/risks;<br>• Work on vendor audits and perform other assigned audits as required;<br>• Follow up with entities on the implementation of new processes such as third-party and partners onboarding processes;<br>• Address queries from companies and perform screening of customers on a third-party tool;<br>• Assist in the investigation of compliance matters and create effective action plans in response to compliance discoveries and violations;<br>• Coordinate regularly with various departments for any compliance related issues.<br>Position Requirements<br>Education<br>Bachelor s degree in Audit, Law or any other related field<br>Experience<br>At least 2 years of relevant experience<br></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB DUTIES:</p><p>Support the IT Manager in managing, monitoring, and maintaining the company s IT infrastructure, networks, computers, printers, software, and communication systems</p><p>Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues</p><p>Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions</p><p>Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.</p><p>Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager</p><p>Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Information Technology, Computer Science, Software Engineering, or a related field</li><li>4 6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role</li><li>Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure</li><li>Good experience in ERP systems; Odoo experience is preferred</li><li>Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations</li><li>Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications</li><li>Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures</li><li>Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems</li><li>Excellent troubleshooting, analytical, and problem-solving skills</li><li>Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure</li><li>Strong communication, teamwork, and coordination skills</li><li>Ability to document systems, train users, and explain technical information clearly</li><li>Ability to support management decisions and work under the direction of the IT Manager</li><li>Fluency in Arabic and English; French is an advantage</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>ULTIMATE RESULT OF SERVICE · The report prepared should be in Arabic in electronic format. · Minimum report submitted should not be less than 30 pages minimum. · The report must be supported by reliable figures and numbers. · A 2 to 4 pages executive summary of the report. · Final National Open-Source Software Policy, with annexes and an implementation roadmap. The completed parts should be edited and saved in MS-Word (*.docx file) or an alternate compatible format. PDF format will not be accepted. It should include a table of contents to be automatically updated followed by a list of all tables and figures. The various parts should be submitted in electronic form and sent to the email address of the designated focal point. Attention is kindly drawn to the need to ensure that the final draft of the outputs be thoroughly reviewed prior to submission and to indicate the sources of tables and diagrams. References to reports and other substantive material should be clearly indicated within the text and noted at the end. It is also essential to send, with the completed output, photocopies or scans of at least the first page of books, reports and bulletins, used as reference material as well as copies of the pages quoted. The content of the generated document shall be the sole property of ESCWA. The content cannot and must not be presented, discussed or published by the consultant without the express authorization of ESCWA and MoTDE. The consultant shall keep in mind that UN-ESCWA routinely checks all deliverables for plagiarism, using readily available electronic tools. All previously published content, even if written by the selected consultant, must be clearly referenced where required within the text and end-noted at the end of the study. The report submitted by the consultant must not contain quoted and/or previously published text equalling more than 20 per cent of the total number of pages. The consultant shall not publish or announce or reveal the content of the report, partly or entirely, on social media or any other public channel, without ESCWA and MoTDE permission.<br> Work Location<br>Remote<br> Expected duration<br>16 weeks<br> Duties and Responsibilities<br>I. GENERAL SCOPE Open-source software policies provide a strategic framework governing how public institutions assess, procure, use, develop, reuse and share software whose source code can be inspected, modified and redistributed under an appropriate open licence. Their importance for sustainable development extends well beyond the possibility of avoiding licence fees. When properly implemented, such policies can reduce the duplication of public investments, facilitate interoperability among government systems, increase transparency and auditability, enable solutions to be adapted to local languages and needs, and reduce excessive dependence on individual technology suppliers. They can also allow governments, universities, local companies and civil society organizations to collaborate on shared digital solutions, thereby strengthening national technological capabilities, creating opportunities for small and medium-sized enterprises and supporting local digital employment. Open-source software solutions are particularly relevant to lower- and middle-income and crisis-affected countries because they can be reused and adapted rather than developed repeatedly from the beginning. The United Nations recognizes open-source software as an important category of digital public goods and calls for greater investment in such goods to advance the Sustainable Development Goals1. In this sense, open-source policies can contribute directly to SDG 9 on innovation and resilient infrastructure, SDG 16 on effective, accountable and inclusive institutions, and SDG 17 on partnerships, while also supporting digital services in health, education, social protection, agriculture and local government. Nevertheless, open-source adoption should not be treated as an automatic or purely cost-saving choice. Effective policies should address total cost of ownership, cybersecurity, software maintenance, licensing compliance, accessibility, data protection, documentation, technical support and long-term community governance. Several governments have institutionalized these principles. The European Commission’s Open Source Software Strategy promotes a “Think Open” approach through which European institutions are encouraged to use, share and contribute to open-source solutions, increase software reuse and strengthen technological control and collaboration across administrations. France has established a dedicated government open-source function, the code.gouv.fr platform and the Socle Interministériel de Logiciels Libres, a reference catalogue of open-source software recommended for use across the public administration. Within the Arab region, Saudi Arabia’s Digital Government Authority published a Free and Open-Source Government Software Strategy and an implementation guideline aimed at improving technology leadership, increasing efficiency in government IT spending, encouraging software and source-code reuse, and supporting the growth of the national digital economy. Egypt has also, since several years, adopted a national strategy supporting free and open-source software, while the Software Engineering Competence Center under the Information Technology Industry Development Agency serves as the government’s focal point for this field. For Palestine, an open-source software policy could become an important instrument for building affordable, resilient and nationally sustainable digital government. In a context of severe fiscal constraints and service-delivery arrangements, the systematic reuse of secure and proven software components could help reduce repeated development and licensing expenditure, while improving interoperability among ministries, municipalities and public institutions. Furthermore, requiring donor-funded digital projects to use open standards, provide adequate documentation and consider publication under suitable open-source licences could improve national ownership and prevent isolated systems from being abandoned after project financing ends. These benefits would require a phased implementation model based on an inventory of existing systems, open and interoperable technical standards, procurement rules that evaluate open-source and proprietary options fairly, security and privacy assessments, capacity-building programmes, and a central open-source programme office or coordination unit responsible for governance, licensing, reuse and sustainable maintenance. The United Nations is involved in enhancing the use of emerging technologies for sustainable development. In September 2024 during the Summit of the Future, world leaders adopted the Pact for the Future and its annexes: the Global Digital Compact (GDC) and Declaration on Future Generations. The GDC4 mandates UN Regional Commissions to provide support to Member States to advance digital transformation. Most recently, the Ministry of Telecoms and Digital Economy (MoTDE) in Palestine requested UN-ESCWA’s assistance to develop the national policy for open source software. The provision of this advisory service is the subject of these terms of reference. DUTIES AND RESPONSIBILITIES The consultant shall propose to the designated ESCWA focal point a detailed version of the report outline. The proposed report should include the following sections: (1) Review best regional and international practices on Open-Source software policies, strategies and frameworks (at least 2 international and 2 regional practices); (2) Analyse the different existing policies and frameworks related to digital technologies in Palestine; (3) Review and further develop the draft National Open-Source Software Policy, including its technical annexes on Application Programming Interfaces (APIs) and Cloud Computing, ensuring consistency between the main policy and its annexes and alignment with relevant national, regional and international good practices (4) Conduct interviews with the various stakeholders and summarize their remarks and observations, including representatives of public and private sectors to better capture the needs of all segments of society; (5) Suggest a draft policy based on international and regional practices, the background doc and the conducted interviews/meetings; (6) Present the draft policy in a consultative workshop/meeting. (7) Update the policy based on received comments from ESCWA, MoTDE and other stakeholders participating in the workshop. ESCWA promotes gender equality and integration of youth through its publications and therefore the consultant should pay attention, with the help of ESCWA staff, to gender considerations and youth dimension throughout the research work and thereby ensure that the narrative language should be gender sensitive.<br> Qualifications/special skills<br>An advanced university degree in digital technologies, software engineering or a related field is required; a Ph.D. is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 10 years of professional experience and research in digital technologies/software engineering is required Demonstrated professional experience in open-source governance and licensing, digital-government architecture, API governance and interoperability, cloud governance and procurement, cybersecurity and data protection is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position,- Fluency in written and spoken Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Function: </b><span>CD</span></p><br><br><p><b>Work Level: </b><span>1D</span></p><br><br><p><b>Reports to</b> <span>Distribution management lead</span></p><br><br><p><b>Scope</b> <span>Local -Lebanon</span></p><br><br><p><b>Location </b><span>Beirut-Lebanon</span></p><br><br><p><b>Terms &amp; Conditions </b><span>Full Time</span></p><br><br><br><p><b><span>JOB PURPOSE</span></b></p><br><br><br><p>This role exists to “Care deeply and ensure operational excellence that enables our brands to thrive.”. You’ll be part of a team that believes in doing work that matters — for people and the planet.</p><br><br><p>Because here, we don’t just hire for jobs. We invite you to be part of something bigger.</p><br><br><br><p><b><span>KEY RESPONSIBILITIES</span></b></p><br><br><ul><li>Develop and implement MT channel strategy to achieve sales and profitability targets. (MT represents 60% of the trade).</li><li>Drive volume, distribution, listing, revenue and market share growth.</li><li>Build joint business plans with key retailers.</li><li>Analyze sales performance, shopper insights, market trends and competitive activities.</li><li>Manage trade spending and promotional activities.</li><li>Identify new business opportunities and route-to-market improvements.</li><li>Collaborate with CSP, Shopper Marketing and distributor team to ensure excellent execution and product availability.</li><li>Monitor KPIs and develop corrective action plans<br>&nbsp;<p><b><span>REQUIRED QUALIFICATIONS</span></b></p><br><br><br></li><li>3 to 5 years’ managerial experience in sales, Channel Development, Key Account Management, or Commercial functions.</li><li>FMCG experience is a must</li><li>Bachelor’s degree in business administration</li><li><p>or equivalent</p><br><br></li><li>MBA is an advantage</li><li>Financial acumen (P&amp;L, budgeting, ROI analysis)</li><li>Negotiation and contract management</li><li>Strategic channel planning and execution</li><li>Customer and key account management</li><li>Strong leadership and stakeholder management skills</li><li>Data analysis using Excel, Power BI, or similar tools<br>&nbsp;<p><b><span>PREFERRED QUALIFICATIONS</span></b></p><br><br></li><li>Strong experience managing <b>Modern Trade customers</b> (hypermarkets, supermarkets, cash &amp; carry, retail chains) <b>IN LEBANON</b><br><b>At Unilever, inclusion is at the heart of everything we do.</b>&nbsp;We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.</li></ul><br><br><p><span>Unilever is an organisation committed to equity, inclusion and diversity </span><span>to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring</span><span>ing </span><span>their ‘Whole Self’ </span><span>to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </span></p><br><br><br> </div>

Factory People | Beirut, Lebanon <br>Department: Human Resources <br>Focus: Hospitality, Clubs & Events <br>Experience: 2-4 years <br> <br> <br>1/ Job Purpose <br>Factory People is looking for an HR Generalist with strong hospitality experience to support the people function across our restaurants, bars, clubs and events operations. <br>The role will have a strong operational HR focus, covering the full employee lifecycle from recruitment and onboarding to payroll coordination, employee relations, performance and retention. <br>The immediate priority will be to lead the recruitment and staffing of Soul Kitchen Beirut ahead of its December opening, while supporting Le Freak and the wider Factory People operations. <br> <br> <br>Immediate Priority: Soul Kitchen Beirut Opening <br>The HR Generalist will take ownership of the staffing plan for Soul Kitchen Beirut, working closely with Operations and department heads to ensure the outlet is fully recruited, onboarded and trained ahead of opening. <br>Key responsibilities include: <br>Build and manage the complete recruitment and staffing plan against the approved organizational structure and payroll budget <br>Recruit FOH, BOH, bar and support positions within the required opening timeline <br>Manage candidate sourcing, screening, interviews, references, offers and onboarding <br>Maintain a live recruitment tracker highlighting vacancies, candidates, offers and joining dates <br>Coordinate onboarding, documentation, uniforms, schedules and training requirements with Operations <br>Ensure the complete team is operationally ready ahead of opening <br> <br> <br>2/ Core Responsibilities <br>Talent Acquisition: Manage recruitment across Factory People’s hospitality operations, clubs and events. <br>Develop a strong pipeline of hospitality talent and maintain an active candidate database for recurring and seasonal requirements. <br> <br> <br>Employee Relations: Act as a key HR point of contact for employees and managers. <br>Support employee concerns, disciplinary matters, attendance, workplace issues and conflict resolution while ensuring consistency and fairness across the organization. <br> <br> <br>Payroll & HR Administration: Coordinate monthly payroll inputs including salaries, attendance, overtime, tips, incentives, deductions, leave and employee movements. <br>           Maintain accurate employee files, contracts, job descriptions and HR records. <br> <br> <br>Performance, Retention & Development: Work with managers to improve employee retention, identify high performers and address performance gaps. <br>Support probation reviews, performance assessments, promotions, development plans and succession opportunities. <br> <br> <br>Onboarding & Offboarding: Own the employee journey from offer acceptance through onboarding, probation and eventual offboarding. <br>Ensure all documentation, company assets, accesses, licenses and clearances are properly managed. <br> <br> <br>HR Policies & Compliance: Support the development and implementation of practical HR policies and SOPs adapted to hospitality and nightlife operations. <br>Ensure compliance with company policies and applicable Lebanese labor requirements. <br> <br> <br>Clubs & Events Staffing: Support temporary and seasonal workforce requirements for Factory People clubs and large-scale events, including recruitment, staffing pools, scheduling coordination and post-event evaluation. <br> <br> <br>3/ Candidate Profile <br>2-4 years of HR experience, preferably within hospitality, restaurants, nightlife, events or other high-volume service environments <br>Strong hands-on experience in talent acquisition and high-volume recruitment <br>Comfortable recruiting across FOH, BOH, bar and operational positions <br>Good understanding of payroll administration and employee relations <br>Highly organized, resourceful and comfortable operating in a fast-moving environment <br>Strong interpersonal and communication skills <br>Able to build trust with both frontline employees and senior management <br>Strong sense of ownership and urgency <br>Availability and flexibility to occasionally work outside conventional office hours, particularly during openings and major events <br> <br> <br>4/ Success in the Role <br>Performance will primarily be measured through time to hire and vacancy closure, successful staffing of new openings, employee retention, payroll accuracy, quality of onboarding, employee relations and overall HR responsiveness to operational needs. <br> <br> <br>Reporting to: Group Managing Director / Senior Operations Management

We are looking for an HR Officer to join our team in Tripoli. The role involves supporting daily HR operations, including recruitment, employee records management, and coordination of payroll and attendance. <br> <br>Key Responsibilities: <br> <br>Assist in recruitment and onboarding processes <br>Maintain employee records and HR documentation <br>Support payroll and attendance tracking <br>Ensure compliance with company policies and labor regulations

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><ul ><li >Supports C&amp;B team in data entry.</li><li >Maintains and updates HR databases.</li><li >Organizes and scans employee documents.</li><li >Assists in preparing employee files.</li><li >Ensures proper documentation and record accuracy.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>to ensure you deliver and exceed the guests expectations in accordance with The spa's vision, core values and all related brand standards, procedures and policies. MAIN RESPONSIBILITIES To deliver treatments and whole spa experience to high standard and ensure the guests needs are cared for. This means tailoring treatments where needed in accordance with the training. To connect and communicate with your guests. Get to know and understand them and record preferences and information as required. To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time. Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies. Following scheduled roster and daily appointment schedule. Must adhere to training as set down by the Spa Manager and Head Therapist. To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa. To maintain a high standard of appearance and personal hygiene as per policy. To always be punctual and prepared in advance of treatments. Ensure that daily sales figures are accurately recorded. To be adaptable and accountable for all actions. To cover reception as and when required. Courtesy to guests and other members of staff at all times</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Internationally recognized Massage certificate.</li><li>Internationally recognized beauty therapy certificate.(an advantage)</li><li>Experience with advanced cosmetology. (an advantage)</li><li>Aromatherapy certificate.</li><li>First aid and CPR certificate. (an advantage)</li><li>Knowledge of natural therapies.</li><li>To have a Three years experience in Spa Therapy</li><li>Local language excellent oral and written skills (as applicable)</li><li>English excellent oral and written skills</li><li>Additional language - beneficial</li></ul><p>COMPETENCIES: Include the skills the candidate must have to fill this Position:</p><ul><li>High levels of customer service.</li><li>Strong leadership skills.</li><li>People Oriented</li><li>Passionate for European luxury</li><li>Entrepreneurial</li><li>Straightforward</li></ul><p></p></section>

About the Employer <br>The Employer is a leading ERP implementation partner in Lebanon, delivering tailored business solutions to clients across various industries. Their mission is to help organizations streamline operations, improve efficiency, and achieve sustainable growth through world-class ERP systems. <br> <br>Job Summary <br>We are seeking an ERP Functional Consultant with proven experience in ERP implementation to join our Client’s dynamic team. The ideal candidate will act as the bridge between the Employer’s clients’ business needs and the Employer’s technical team, ensuring the successful delivery of customized ERP solutions. <br> <br>Key responsibilities <br>• Requirement Gathering: Meet with clients to understand their business processes, needs, and pain points. <br>• Business Process Analysis: Map client requirements to the ERP’s functionalities and identify gaps. <br>• Solution Design: Configure the ERP modules to align with client business workflows. <br>• Implementation: Lead module setup, testing, and deployment across multiple departments. <br>• Training & Support: Provide end-user training and prepare documentation/user manuals. <br>• Project Coordination: Work closely with technical developers to ensure timely and accurate customization. <br>• Testing & Validation: Conduct functional testing, UAT, and system validation before go-live. <br>• Client Relationship Management: Serve as the primary functional contact throughout the project lifecycle. <br>• Post-Go-Live Support: Provide ongoing assistance and process optimization guidance. <br>Required skills & qualifications <br>• Bachelor’s degree in Business Administration, Accounting, Finance, Industrial Engineering, Information Systems, or related field. <br>• Minimum 2–3 years of experience in ERP implementation (Odoo experience is highly preferred). <br>• Strong understanding of business processes in one or more of the following areas: Accounting, Inventory, Sales, Purchasing, Manufacturing, HR, or CRM. <br>• Excellent analytical, problem-solving, and process-mapping skills. <br>• Proficiency in both English and Arabic; French is a plus. <br>• Strong communication and presentation abilities. <br>• Ability to work independently and as part of a team under tight deadlines. <br>Preferred Skills <br>• Hands-on experience with Odoo Community or Enterprise editions. <br>• Knowledge of database concepts and basic understanding of Python (for functional-technical discussions). <br>• PMP, Agile, or other project management methodology exposure. <br>• Prior work experience with an Odoo partner or ERP consulting firm in Lebanon or the region