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Job Purpose <br>The Coffee Shop Operations Manager will be responsible for reviving, developing, and managing Kahawa's coffee shop operations across multiple locations in Lubumbashi, Likasi and Kolwezi in the Democratic Republic of Congo <br>The position will have overall responsibility for daily operations, manpower, customer service, sales performance, purchasing, inventory, cost control, and the consistent implementation of Kahawa's service and product standards. <br>The role requires a hands-on manager with strong operational and commercial capabilities who can improve existing operations, strengthen the Kahawa brand, increase sales, control costs, and build a reliable and customer-focused team. <br>Key Responsibilities <br>Coffee Shop Operations <br>• Manage the day-to-day operations of Kahawa coffee shops across all locations. <br>• Ensure consistent product quality, service standards, cleanliness, presentation, and customer experience. <br>• Establish and maintain operating procedures and service standards. <br>• Conduct regular branch visits and ensure operational issues are addressed promptly. <br>• Ensure equipment, coffee machines, kitchen equipment, and facilities are properly maintained. <br>Sales & Business Development <br>• Develop initiatives to increase customer traffic, average spending, and overall sales. <br>• Monitor branch sales performance and identify opportunities for improvement. <br>• Support promotions, new products, seasonal offers, and customer-engagement initiatives. <br>• Develop opportunities for corporate customers, catering, delivery, and other additional revenue channels. <br>• Monitor competitors and market trends within Lubumbashi. <br>Manpower Management <br>• Manage baristas, cashiers, service staff, kitchen employees, supervisors, and other coffee-shop personnel. <br>• Prepare manpower schedules according to operational requirements. <br>• Train and coach employees on customer service, product knowledge, selling techniques, hygiene, and operational standards. <br>• Monitor employee performance, attendance, productivity, and discipline. <br>• Build a strong service-oriented culture across Kahawa locations. <br>Procurement & Inventory <br>• Coordinate purchasing of coffee, food ingredients, packaging, beverages, consumables, and operating supplies. <br>• Maintain appropriate inventory levels while minimizing shortages, waste, and overstocking. <br>• Monitor suppliers, purchasing prices, product quality, and delivery performance. <br>• Control stock movements, wastage, expiry, and consumption. <br>Cost & Financial Control <br>• Monitor sales, food and beverage costs, labor costs, wastage, and operational expenses. <br>• Work toward improving profitability at both branch and overall business level. <br>• Monitor cash-control procedures and ensure proper reconciliation of daily sales. <br>• Prepare and review operational and sales reports. <br>Customer Experience <br>• Ensure customers receive professional, welcoming, and consistent service. <br>• Handle customer complaints and ensure appropriate corrective actions. <br>• Develop initiatives to increase customer loyalty and repeat business. <br>• Maintain the image and positioning of Kahawa as a quality coffee-shop brand in Lubumbashi. <br>Education & Experience <br>• Bachelor's degree or relevant professional qualification in Hospitality Management, Business Administration, Food & Beverage Management, or related field preferred. <br>• Preferably 5+ years of experience in coffee shops, restaurants, cafés, bakery cafés, or food & beverage operations. <br>• Previous experience managing multiple locations or branches is strongly preferred. <br>• Experience in purchasing, inventory management, manpower planning, and sales development is highly desirable. <br>• Previous experience in Africa or multicultural environments would be an advantage. <br>Knowledge & Skills <br>• Strong coffee-shop / restaurant operations knowledge. <br>• Strong people-management and leadership capability. <br>• Good understanding of food and beverage cost control. <br>• Strong purchasing and inventory-management skills. <br>• Commercial mindset with focus on sales growth and profitability. <br>• Strong customer-service orientation. <br>• Ability to analyze operational and sales performance. <br>• Hands-on problem-solving capability. <br>• Ability to work independently and manage several locations simultaneously. <br>• Good communication and interpersonal skills. <br>• French and/or English proficiency appropriate for the Lubumbashi operating environment

Job Purpose <br> <br>The Customer Service Officer is responsible for handling customer inquiries, processing and following up on orders, coordinating with sales, warehouse, and delivery teams, and ensuring customers receive accurate and timely support throughout the order and delivery process. <br> <br>Key Responsibilities <br>Receive and process customer orders accurately. <br>Respond to customer inquiries through phone, WhatsApp, email, and other communication channels. <br>Follow up on order status, availability, delivery dates, and pending requests. <br>Coordinate with the Sales, Warehouse, and Logistics teams to ensure smooth and timely deliveries. <br>Inform customers about product availability, delays, replacements, or changes in delivery schedules. <br>Handle customer complaints professionally and follow up until resolution. <br>Prepare quotations, invoices, or order-related documents when required. <br>Maintain accurate customer and order information in the system. <br>Follow up on returns, damaged products, missing items, and delivery discrepancies. <br>Build positive relationships with customers and ensure a high level of customer satisfaction. <br>Escalate recurring or critical customer issues to management. <br>Prepare basic reports related to orders, complaints, deliveries, and customer feedback. <br>Requirements <br>Bachelor's degree or relevant diploma. <br>1–3 years of experience in customer service, preferably within a distribution, FMCG, retail, or trading company. <br>Good communication and interpersonal skills. <br>Strong follow-up and organizational skills. <br>Customer-oriented and solution-focused. <br>Ability to work under pressure and manage multiple requests. <br>Good knowledge of Microsoft Office; experience with ERP systems is a plus. <br>Good command of English and Arabic

We are seeking an organized and reliable Administrative & Accounting Assistant to support our operations. <br>-Diploma/degree in Accounting, Business Administration or related field. <br>-2-5 years of relevant experience preferred. <br>-Basic accounting experience. <br>-Good EXCEL, Word, accounting and stock software skills. <br>-Strong English. <br>-Good organization, communication and follow-up skills. <br>-Salary package based on experience

Job Responsibilities: <br> <br>• Review, process, and verify client funding transactions including deposits, withdrawals, internal transfers, and adjustments across multiple payment providers. <br>• Ensure all payment requests are processed in accordance with company policies and regulatory standards, maintaining a high level of accuracy and integrity. <br>• Perform daily and monthly internal reconciliations between client accounts, PSP portals, trading platforms, and internal systems to ensure alignment and identify discrepancies. <br>• Liaise with the Customer Support and Finance departments to resolve transaction issues or client payment inquiries. <br>• Monitor automated and manual payment flows, flag and escalate unusual or suspicious activity to the Compliance and Risk departments. <br>• Maintain accurate and up-to-date records of all transactions for audit and reporting purposes. <br>• Prepare internal reports related to funding operations, processing timeframes, and reconciliation status for management review. <br>• Stay current on PSP regulations, anti-money laundering (AML) guidelines, and best practices related to payment processing and financial operations. <br>• Support the setup, testing, and onboarding of new payment service providers (PSPs), including coordinating with tech and compliance teams on necessary documentation and flow validation

We are looking for a creative and results-driven Social Media Specialist to manage the social media presence of our clients across various industries. The ideal candidate will develop content strategies, create engaging content, and execute social media campaigns tailored to each client's brand identity and business objectives. <br> <br>Key Responsibilities <br>Manage and grow the social media accounts of multiple clients. <br>Develop customized social media strategies based on each client's goals and target audience. <br>Create, schedule, and publish engaging content across platforms including Instagram, Facebook, TikTok, LinkedIn, and X. <br>Design creative posts, stories, reels, and campaigns that reflect each client's brand identity. <br>Brainstorm and present fresh, unique content ideas and campaign concepts. <br>Monitor social media trends and adapt strategies to keep clients' content relevant and competitive. <br>Engage with online communities by responding to comments and messages when required. <br>Track performance metrics, prepare reports, and provide recommendations to improve results. <br>Coordinate with designers, photographers, videographers, and the marketing team to deliver high-quality content. <br>Use AI tools effectively and responsibly to improve productivity, content creation, research, and campaign planning. <br>Requirements <br>Proven experience in social media management, preferably in an agency or managing multiple brands. <br>Strong understanding of major social media platforms, algorithms, and best practices. <br>Good knowledge of Adobe Photoshop and Adobe Premiere Pro. <br>Excellent command of English and Arabic (written and spoken); <br>Creative mindset with the ability to develop original content ideas for different industries and audiences. <br>Strong copywriting and storytelling skills. <br>Ability to manage multiple client accounts and meet deadlines in a fast-paced environment. <br>Strong organizational, communication, and presentation skills. <br>Ability to analyze social media performance and optimize strategies based on data. <br>Ability to use AI tools wisely and effectively to enhance creativity and workflow while maintaining content quality and originality

Job Responsibilities: <br>• Focus on business development of retail and professional clients <br>• Coverage MENA clients <br>• Maximize existing revenue streams and build on existing relationships <br>• Meet assigned annual sales quotas, both individual and team management <br>• Lead Generation and Conversion <br>• Client acquisitions and retention <br>• Generating Volume <br>• Generate an effective client on-boarding strategy with management <br>• Working closely with the marketing team to help with campaigns and events <br>• Build out scope for expanding the sales team and acting as the hiring manager <br>• Set budgets for sales & marketing expenditure <br>• Product coverage FX pairs, Indices, Commodities, Equities <br>• Keeping a record of territorial market trends and requirements and sharing the insights with the product teams

We Are Hiring – HR Manager <br> <br>A leading company is looking for an experienced and motivated HR Manager to join our team. <br> <br>Salary Range: USD 4,000–5,000 + Medical Insurance + NSSF <br> <br>???? Key Responsibilities: <br>• Manage recruitment and onboarding processes <br>• Develop and implement HR policies and procedures <br>• Handle employee relations and performance management <br>• Oversee attendance, payroll coordination, and HR operations <br>• Ensure compliance with labor laws and company regulations <br> <br>???? Requirements: <br>not less than 10 years of corporate experience <br>• Bachelor’s degree in Human Resources, Business Administration, or related field <br>• Proven experience in HR management <br>• Strong communication and leadership skills <br>• Excellent organizational and problem-solving abilities <br>• Proficiency in Microsoft Office and HR systems

The social worker has to be present at site (Beirut area) from Monday to Friday, from 8:00 to 17:00 covering the following tasks: <br>- Opening and filling related form describing the beneficiary’s issues, needed medicine, treatment, scholarship, funds, etc… <br>- Making sure all files are correctly completed. <br>- Conducting the needed on-site investigations, along with the investigator, for each case and provide the related reports and feedbacks to the management. <br>- Following up and update all presented cases. <br>- Assisting with charity related events when occurring. <br> <br>Required experience & education <br>- Preferably holding a degree in sociology or any related field <br>- Preferably having an experience of minimum 5 years in charity &/or social work field. <br>- To have the ability to show compassion toward difficult cases <br>- Being very discreet is a major key <br>Location: <br>- Preferably to be resident in Beirut or surrounding region. <br>Salary: <br>- Depending on education and experience

Job Type: Call Center Operator living in Beirut <br>Location: Lebanon - Beirut <br>Employee Type: Full time employee based in Beirut <br>Shift: AM & PM Shifts <br> <br>Responsibilities & Duties: <br>1. Greets & takes customer orders with appropriate friendly telephone manner <br>2. Provides exceptional customer service <br>3. Receives and reports any customer complaints in a professional manner <br> <br>Qualifications and Skills: <br>• High school diploma or equivalent <br>• Proficient in relevant computer applications <br>• Ability to multi-task, set priorities and manage time effectively <br>• Superior listening, verbal, and written communication skills <br>• Ability to handle stressful situation appropriately <br>• Good Arabic and English typing skills <br>• Good language skills (Arabic, English)

A well known restaurant chain is seeking for its Batroun Branch a qualified Restaurant Manager. <br> <br>We are looking for someone dynamic who is capable of managing the branch and its daily operations and maintaining high product quality, and excellent customer service. <br> <br>Requirements: <br>- Holder of a related degree <br>- Experience in managing a restaurant <br>- Excellent communication and managerial Skills

<p><strong>Female Social Worker</strong></p><p>The social worker has to be present at site (Beirut area) from Monday to Friday, from 8:00 to 17:00 covering the following tasks:</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Opening and filling related form describing the beneficiary’s issues, needed medicine, treatment, scholarship, funds, etc…</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Making sure all files are correctly completed.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conducting the needed on-site investigations, along with the investigator, for each case and provide the related reports and feedbacks to the management.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Following up and update all presented cases.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assisting with charity related events when occurring.</p><p>Required experience &amp; education</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Preferably holding a degree in sociology or any related field</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Preferably having an experience of minimum 5 years in charity &amp;/or social work field.</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To have the ability to show compassion toward difficult cases</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Being very discreet is a major key</p><p>Location:</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Preferably to be resident in Beirut or surrounding region.</p><p>Salary:</p><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Depending on education and experience</p>

<p>Prepare guests application. Monitor the chalet and cabana tasks, coordinate with the engineering and housekeeping department. Communicate with the guests. Receive chalet and cabana maintenance fees from people. Follow up with all the guests for the outstanding MF and renew all the subscription cabanas. Data entry Take care of the electricity bills Update work sheets Distribute the guest s vouchers. Follow up on guest complaints. Communicate with the engineering department regarding maintenance issues. Preparing guests IDs</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in a guest service. Exceptional personal presentation Articulate communication skills Strong attention to detail and ability to effectively manage multiple tasks at any given time</p>

<p>We are seeking a professional and friendly Telephone Operator to join our team . As the primary point of contact for our Hotel, you will play a crucial role in delivering exceptional customer service through efficient telephone communication.</p><p>Handle incoming and outgoing calls promptly and professionally</p><p>Provide accurate information about our services and facilities to callers</p><p>Assist customers with inquiries and route calls to appropriate departments</p><p>Maintain detailed and organized call logs</p><p>Coordinate messages and information between different departments</p><p>Operate switchboard and other communication systems efficiently</p><p>Respond to emergency situations calmly and follow established protocols</p><p>Collaborate with team members to ensure seamless communication within the organization</p><p>Stay updated on company policies, procedures, and local information to assist callers effectively</p><p>Maintain a friendly and professional demeanor at all times, representing our organization's values</p><p><strong>Desired Candidate Profile</strong></p><p>Prior experience in a customer service role, preferably in a hospitality setting</p><p>Strong knowledge of proper telephone etiquette and effective communication techniques</p><p>Basic computer skills to navigate organizational systems and record information efficiently</p><p>Ability to remain calm and composed in high-pressure situations</p><p>Exceptional multitasking abilities to manage multiple calls and requests simultaneously</p><p>Detail-oriented approach to ensure accuracy in message taking and information relay</p><p>Flexible attitude and willingness to work various shifts as required</p><p>Strong organizational skills to manage call logs and maintain efficient communication flow</p>

<p><b>KEY RESPONSIBILITIES&nbsp;</b></p><p><br></p><p>Review, adjust and validate the project s baseline schedule and budget, follow-up on the work progress and relevant cost and take appropriate measures to meet the project s objectives. Assess the project s needs and set a strategy for the proper provision and management of resources in order to boost productivity while optimizing relevant cost. Coordinate with the project s section managers to make sure all prerequisite requirements (documents, resources, etc...) are ensured on time and that the workflow is well organized to avoid any delays in the work execution. Pick-up the most suitable work methodologies after consulting concerned person, oversee the execution of work on the project s site, intervene whenever needed to ensure overall performance. Review QA/QC reports as well as the client/consultant s observations, discuss findings with relevant persons and make sure the work is executed in compliance with relevant designs/specifications/standards and quality requirements. Approve and validate operations that stipulate additional cost on the project, verify the work/products/services of external providers and take appropriate measures to avoid overstepping quality and cost objectives. Collects metrics data (such as baseline, actual values for costs, delays, work completed, productivity, etc.), identify and analyze deviations, reports on the project s performance and progress and develop action plans to secure the project s profitability. Manage proactively all contractual matters related to the project, negotiate variations/changes and get internal technical support to defend the company against any contractual breaches and preserve global interests. Supervise the timely production, submission and reception of documents/reports and make sure appropriate follow-up is made by concerned parties to avoid potential delays or undesirable events. Overview the proper application of the document control activity and make sure all data are entered systematically on BUTEC Information System to ensure full traceability of the project s activities and avoid any loss/deterioration of relevant documents/records. Identify and analyze project s related problems, assess relevant risks and prepare mitigation plans to minimize relevant costs and meet the project s objectives. Organize regular/periodic meetings with the project s staff, communicate targets, discuss problems and review the work progress and challenges to gain the full involvement of people. Oversee the proper implementation of policies and procedures (including safety) to ensure conformity on the project s site. Liaise with external parties on any matter relevant to the project, discuss it internally if needed, and develop communication strategies to maintain mutually beneficial relationships. Lead and motivate people, drive them towards successful achievements, provide coaching and support when needed and create a strong team spirit culture to boost internal productivity. Manage individual performance, identify internal talents and coordinate with concerned parties to develop employees potential.</p><p><strong>Desired Candidate Profile</strong></p><p>Electrical Engineering degree with PMP Certification. MBA or masters degree is a plus Member of/accredited from the national engineering body in his country Minimum of 10 years of experience on site High level of leadership skills with great concern for quality, time and cost Strong communication, critical thinking and problem solving skills English, French and Arabic languages skills written and spoken</p>

<p>The Senior DevOps Engineer will play a key role in building, optimizing, and maintaining robust cloud-native infrastructure on AWS. The role focuses on automation, security, scalability, and supporting engineering teams in delivering high-quality solutions. The Engineer will also act as a consultant to internal and external stakeholders, helping shape DevOps best practices in dynamic and evolving environments.</p><p><b><br></b></p><p><b>The Key Responsibilities are:</b></p><ul><li>Design, implement, and maintain CI/CD pipelines supporting secure, automated, and scalable deployment processes.</li><li>Build and manage cloud infrastructure on AWS using services such as EC2, ECS, EKS, Lambda, and related components.</li><li>Implement DevSecOps and MLOps practices across the development lifecycle.</li><li>Use Infrastructure as Code (Terraform or CloudFormation) to provision, manage, and scale environments.</li><li>Architect authentication and authorization setups using AWS Cognito, OAuth, and Single Sign-On (SSO).</li><li>Monitor, troubleshoot, and optimize environments in highly dynamic or rapidly changing infrastructures.</li><li>Collaborate closely with engineering teams, product owners, and clients to define requirements, propose solutions, and ensure smooth delivery.</li><li>Professionally challenge or advise clients when needed as part of stakeholder management responsibilities.</li><li>Drive best practices in automation, cloud operations, and security.</li><li>Participate in greenfield initiatives and projects built from scratch, including early-stage or startup-style environments.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</p><p>5+ years of experience as a DevOps Engineer.</p><p>Strong hands-on experience with AWS (non-negotiable).</p><p>Proficiency in CI/CD pipeline setup and management.</p><p>Strong experience in DevSecOps and MLOps practices.</p><p>Experience with container orchestration (Kubernetes or ECS) or serverless architectures.</p><p>Proficiency with Infrastructure as Code tools (Terraform or CloudFormation).</p><p>Solid experience with IAM and Authentication mechanisms, including AWS Cognito, OAuth, and SSO integrations.</p><p>Demonstrated experience in startup environments, consultancy, freelance projects, greenfield projects, or building systems from scratch.</p><p>Strong stakeholder management skills with the ability to push back professionally when required.</p><p>High adaptability and comfort working in ambiguous environments, unstable roadmaps, or immature infrastructures.</p><p>Excellent English communication skills.</p><p>Ability to work from 9 AM to 6 PM.</p><p>This opportunity is remote for Egyptian applicants and Hybrid for Lebanese applicants.</p>

<p><strong>I. Student Records Administration and Banner Management (30%)</strong> Maintains and updates student academic records in Banner while ensuring data integrity and compliance with University regulations. Processes student record transactions including withdrawals, readmissions, record reactivation, leave of absence, curriculum updates, student status changes, class changes, and academic record corrections. Implements approved change of grade requests. Maintains student holds and releases administrative and academic holds as authorized. Generates Alternate PINs and manages registration permissions. Verifies the accuracy and consistency of student academic information across Banner modules. Conducts periodic audits to ensure the integrity of student records. Supports implementation of academic policies affecting student records. <strong>II. Registration and Academic Operations (20%)</strong> Supports semester registration activities and assists in resolving registration-related issues. Implements registration decisions approved by academic units. Maintains registration parameters including credit load limits and registration controls. Assists in clearance activities prior to registration. Supports academic departments during registration periods. Participates in semester startup and end-of-term operational activities. Implements academic standing decisions including probation, suspension, dismissal, and reinstatement. Implements Freshman Equivalence <strong>IV. Systems, Reporting, and Process Improvement (10%)</strong> Manages and coordinates scheduling of classrooms Infosilem. Assists in testing Banner enhancements, patches, and new functionality. Generates reports related to student records and registration. Participates in process improvement initiatives to enhance operational efficiency. Identifies opportunities to automate manual processes. Supports implementation of new Registrar technologies and workflows. <strong>V. Student Services and Communication (40%)</strong> Responds to inquiries from students, faculty, and administrative offices regarding student records and registration. Provides guidance on academic regulations related to student records. Assists students professionally through in-person, telephone, email, and TDX communications. Collaborates with Admissions, Financial Aid, Faculties, Graduation, Curriculum, and other University offices to resolve student issues. Performs other related duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Systems, Business Administration, Education, or another relevant field. Three to five years of progressively responsible experience in higher education administration, student information systems, academic records, or a related administrative field. Excellent knowledge of Banner Student Information System. Good working knowledge of the Microsoft Office Suit, particularly Microsoft Excel. Familiarity with TDX. Experience using reporting and data analysis tools and student information databases. Knowledge of academic policies, procedures, and records management practices; familiarity with applicable privacy and confidentiality regulations is preferred. Strong analytical and problem-solving skills. Excellent attention to detail and data accuracy. Strong customer service orientation with the ability to effectively support students, faculty and staff. Ability to interpret and apply academic policies consistently. Effective written and verbal communication skills. Strong organizational and time-management skills. Ability to manage multiple priorities under tight deadlines. High level of integrity and commitment to confidentiality (FERPA and University policies). Ability to work collaboratively across departments and with diverse stakeholders. Demonstrate initiative and a commitment to continuous process improvement.</p>

<p>The Student Housing Monitor is responsible for supporting the safety, security, well-being, and smooth daily operation of the University residence halls. The position requires monitoring residence hall entrances and common areas, assisting residents and visitors, maintaining accurate records, reporting incidents and maintenance concerns, and supporting the implementation of Student Housing policies and procedures. This is a shift-based position, with the majority of assigned duties scheduled during evening and night shifts, including weekends, public holidays, and other non-standard working hours, according to the operational needs of Student Housing.</p><p><strong>1. Duties Performed:</strong></p><p>A. Residence Hall Safety, Security, and Access Control</p><ul><li>Monitors residence hall entrances, common areas, and surrounding spaces to help ensure the safety and security of residents, visitors, staff and university property, and conducts regular inspections to identify safety hazards, damage, vandalism, suspicious activity, or other concerns.</li><li>Monitors and controls resident and visitor access to residence halls, floors, and rooms, verifies authorization and identification as required, and follows established procedures for unauthorized entry and late-night access.</li><li>Responds appropriately to emergencies, fire alarms, evacuations, and other urgent situations as a designated safety/fire warden, and promptly notifies appropriate Student Housing, security and/or emergency personnel.</li></ul><p>B. Resident and Visitor Support</p><ul><li>Welcomes and assists residents, visitors, and service personnel, responds to routine inquires, provides information on Student Housing services and procedures, and directs individuals to the appropriate office or staff member when required.</li><li>Answers telephone calls, accurately records and relays messages, and ensures urgent matters are communicated promptly.</li><li>Maintain a professional, respectful, inclusive, and service-oriented approach while interacting with students, visitors, colleagues and other university stakeholders.</li></ul><p>C. Residence Hall Operations and Administrative Support</p><ul><li>Maintains and monitors the residence hall key system, ensuring keys are securely stored, properly accounted for, and any missing, damaged, or unaccounted for keys are promptly reported.</li><li>Reviews current resident lists, room assignments, and shared Student Housing records to ensure accurate information is available and discrepancies are reported appropriately.</li><li>Maintains accurate shift records and prepares timely reports documenting significant incidents, concerns, maintenance issues, follow-up actions, and information requiring attention by subsequent shifts or management.</li><li>Ensures effective shift-to-shift communication by reviewing previous reports and communicating relevant information to incoming staff and Student Housing personnel.</li></ul><p>D. Policy Compliance, Incident Reporting, and Documentation</p><ul><li>Observes and reports violations of Student Housing rules, unusual or concerning resident behavior, safety concerns, and other incidents through established reporting and escalation procedures.</li><li>Accurately and objectively documents incidents, operational concerns, maintenance issues, facility damage, and other matters through approved reporting system, and follows up as required.</li><li>Escalated matters requiring intervention to the Head Resident, Student Housing Manager, Building Supervisor, or other designated university personnel in accordance with established procedures.</li></ul><p>E. Professional Conduct and Development</p><ul><li>Maintains the confidentiality and privacy of resident information and demonstrates professionalism, sound judgment, reliability, discretion, and composure when handling routine and urgent situations.</li><li>Takes initiative to address routine operational issues, completed assigned responsibilities with minimal supervision, and appropriately escalated matters requiring additional support.</li><li>Participates in required training, staff meetings, emergency preparedness activities, and professional development programs.</li><li>Performs other related duties assigned by the Student Housing Manager or designated supervisor in support of Student Housing operations.</li></ul><p><strong>2. Work Contacts:</strong></p><p>Regular contact with:</p><ul><li>Student Housing Manager</li><li>Head Resident</li><li>Resident Assistants</li><li>Students and residents</li><li>Parents and visitors, as applicable</li><li>Protection personnel</li><li>Building Supervisors and maintenance personnel</li><li>Housekeeping and other service personnel</li><li>Relevant University offices and departments</li></ul><p><strong>3. Independence of Operation:</strong></p><p>Reports to the Student Housing Manager. Works according to established policies and well-defined procedures. Supervisor checks work performance as required.</p><p><strong>4. Supervisory Responsibility:</strong></p><p>None.</p><p><strong>5. Physical Effort:</strong></p><p>Slight physical effort involving standing and walking for extended periods while inspecting facilities and following up with service personnel. Approximately 50% of work time.</p><p><strong>6. Work Conditions:</strong></p><p>Work is primarily performed within University residence halls and includes reception areas, entrances, common spaces, and other designated indoor and outdoor areas.</p><p><strong>Desired Candidate Profile</strong></p>Completion of secondary education (BAC II) is required. 3 years of related experience preferable in a teaching institution. Previous experience in student services, residence life, customer service, hospitality, reception, or a related operational environment is considered an advantage. Good command of written and spoken English. Knowledge of Arabic is required, and knowledge of additional languages is considered an advantage. Good working knowledge of Microsoft Word, Excel, email, and basic online record-management systems. Strong verbal and written communication, interpersonal, organizational, and report-writing skills. Previous experience in student services, residence life, customer service, hospitality, reception, or a related operational environment is considered an advantage.

<p>Provides mostly evening and weekend (provides support during morning shifts if needed) public service support at the Circulation Desk, delivering high-quality customer service while completing circulation transactions and responding to basic reference, directional, and access-related queries. Supports access to library resources by assisting patrons in locating materials in the stacks and by supplying PDFs in accordance with copyright and licensing guidelines. Maintains the print collection through shelving, stack organization, and participation in stacks shifting projects. In coordination with the circulation team, helps ensure appropriate staffing coverage during extended hours, contributes to maintaining a comfortable, safe, and quiet study and research environment, and monitors the proper functioning of public-service equipment (photocopiers, printers, and scanners), reporting technical issues to IT support staff as needed. Assists librarians with special projects, supports outreach events, and ensures the timely and accurate collection and reporting of circulation and reading-room statistics.</p><p>1. Duties Performed:</p><ul><li>Staffs the SML s Circulation Desk mostly during evening and weekend shifts.</li><li>Coordinates the monthly circulation schedule to ensure consistent coverage, particularly during extended library hours.</li><li>Assists students, faculty, and staff in locating materials in the stacks and using library collections effectively.</li><li>Performs circulation transactions (check-out/check in, renewals, holds/requests) in accordance with library policies and procedures.</li><li>Responds courteously and professionally to basic reference, informational, and directional inquiries.</li><li>Refers complex or in-depth inquiries to librarians, as appropriate.</li><li>Maintains print collection organization and integrity by shelving and shelf-reading; verifies shelf order, supports stacks shifting projects, resolves stack discrepancies, reports missing/lost/damaged items for replacement/repair/rebinding decisions; and assists with inventory projects including system-generated lists and reports.</li><li>Supports access to library resources by providing PDFs/document delivery in compliance with copyright and licensing guidelines.</li><li>Monitors the proper functioning of library equipment (computers, printers, scanners, and photocopiers).</li><li>Reports malfunctions promptly to the IT support staff and follows up as needed.</li><li>Ensures timely and accurate collection, tracking, and reporting of circulation, reading room, and user statistics.</li><li>Helps maintain a comfortable, safe, and quiet study and research environment.</li><li>Enforces library conduct policies tactfully and addresses user conduct issues as needed, escalating concerns when appropriate.</li><li>Supports SML s outreach activities and events by assisting with set-up, logistics, and on-site support during events.</li><li>Assists medical librarians with special projects and operational tasks, as assigned.</li><li>Performs other related duties as requested.</li></ul><p>2. Work Contacts:</p><p>Regular contacts with work associates and frequent contacts with AUB and external users.</p><p>3. Independence of Operation:</p><p>Reports to the Head of Saab Medical Library. Performs duties according to established library policies, procedures, and service standards.</p><p>4. Supervisory Responsibility:</p><p>None.</p><p>5. Physical Effort:</p><p>Ability to work in stacks and perform routine physical tasks including standing for extended periods, walking, bending, reaching, pushing carts, and lifting/handling typical library materials. Physical activity is required for approximately 40% of working time.</p><p>6. Work Conditions:</p><p>Clean and pleasant. Evening and weekend shifts (supports morning shifts whenever needed).</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in biology, chemistry, nutrition, or a health-related field.</li><li>3-5 years of related experience preferably in an academic institution or another customer-focused setting.</li><li>Very good command of English and Arabic.</li><li>Basic command of French is preferred.</li><li>Basic computer proficiency and ability to learn and use library systems and workflows quickly.</li><li>Good familiarity with Microsoft Office tools including Word, Excel, and PowerPoint.</li><li>Strong customer service skills and a user-centered approach; ability to enforce library policies (quiet/safe environment) politely and firmly.</li><li>Clear, professional verbal and written communication skills; ability to coordinate effectively with colleagues and users.</li><li>Strong attention to detail for shelving/shelf-reading, statistics tracking, and record accuracy.</li><li>Dependable, punctual, and able to work independently particularly during evening/weekend shifts while adhering to established procedures and service standards.</li><li>Discretion and professionalism in handling user information and internal records.</li></ul>

<p><strong>Basic Functions:</strong> Works under the supervision of the Assistant Director of Financial Aid. Responsible for obtaining, processing, validating and storing student financial aid information accurately and according to the rules and regulations set forth by AUB policies and procedures. This position coordinates, prepares, compiles, validates, and maintains data for the various financial aid programs. May design, coordinate and conduct financial aid workshops, information sessions and random home visits to small groups whenever needed. Works with a diverse student/parent population delivering quality customer service to all.</p><p><strong>1. Duties Performed:</strong> Evaluates financial aid application records for appropriate information and supporting documents. Performs verification of information, obtains/reviews confidential information relating to student enrollment, grades, high school test scores, income tax information and other eligibility factors associated with awarding financial aid to students. Investigates financial aid applications using social media. Reviews and ensures that all incoming documents (via fax, mail, email or in person) received for verification are complete and accurate. Requests additional information for incomplete applications. Verifies and validates all documentation that is submitted on the scanning and document keeping system Laserfiche. Conducts financial aid data entry on the Banner system and ensures that all documents are logged into the students accounts daily, prior to forwarding documentation to scanning. May design, coordinate and participate in conducting financial aid workshops, information sessions and random home visits to small groups as requested. Runs queries, assists with research, creates and maintains statistical/narrative reports &amp; spreadsheets. Keeps abreast of all rules, regulations and guidelines governing various types of financial aid. Performs other similar or related duties in the office as needs arise.</p><p><strong>2. Work Contacts:</strong> Regular contacts with immediate Manager.</p><p><strong>3. Independence of Operation:</strong> Reports to the Assistant Director of Financial Aid.</p><p><strong>4. Supervisory Responsibility:</strong> None.</p><p><strong>5. Physical Effort:</strong> Minimal.</p><p><strong>6. Work Conditions:</strong> Clean and pleasant.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Minimum Requirements:</strong> Bachelor's degree preferably in business or a related field from an accredited university. Three years of relatable professional experience preferably in financial aid and/or in a higher education setting; with an understanding of higher education settings. Proficient in Microsoft Office applications and database operations. Ability to deliver quality customer service to a diverse student population. Ability to communicate effectively both orally and in writing to a culturally and ethnically diverse population. Ability to communicate effectively one-on-one and in large group settings. Ability to prioritize work and multi-task while maintaining a high level of attention to detail. Ability to handle sensitive information with discretion and confidentiality.</p>

<p>We are seeking a 3D Front-End Engineer / Creative Technologist to build a responsive, interactive 3D avatar customizer and drill-animation engine for our kid-focused mobile football application. In this role, you will bridge the gap between user experience and 3D graphics, translating assets built by our 3D artist into an interactive mobile experience using React Native and React Three Fiber.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p>Avatar Customization Engine: Build a modular system allowing users to swap 3D meshes and textures seamlessly (hair, jerseys, boots, skin tones) via standard React state.</p><p>Animation State Machine: Program a flexible skeletal animation controller to read .gltf/.glb bone structures, blending football drills (dribbling, passing, shooting) seamlessly.</p><p>Pipeline Collaboration: Work closely with our 3D artist to establish asset optimization constraints (low poly counts, texture atlasing, bone naming conventions) tailored for mobile WebGL performance.</p><p>Performance Tuning: Optimize memory management, garbage collection, and render loops to ensure a stable 60 FPS across both iOS and Android platforms.</p><p><strong>Desired Candidate Profile</strong></p><h2>Required Technical Skills</h2><p>Proficient in React Native layout design, state management, and component lifecycles.</p><p>Strong commercial experience with Three.js and React Three Fiber / @react-three/fiber.</p><p>Deep understanding of 3D graphics concepts: mesh manipulation, skeletal rigging, bone weight matrices, PBR materials, and lighting arrays.</p><p>Experience parsing and manipulating GLTF/GLB models dynamically at runtime.</p><p>Mastery of mobile performance profiling tools (CPU/GPU boundaries, memory leaks, draw call optimization).</p><h2>Nice-to-Have Skills</h2><p>Experience building software or gamified experiences aimed at children.</p><p>Basic familiarity with 3D modeling tools like Blender to easily audit assets provided by the artist.</p><p>Knowledge of pre-built avatar ecosystems like Ready Player Me or Mixamo pipelines'</p>