Admin Assistant Jobs

<p>We are looking for an experienced, motivated, and hands-on Restaurant Manager to join our team at our Asian restaurant featuring a Robata Grill concept in Ashrafieh, Beirut.</p><p>Responsibilities</p><ul><li>Oversee the daily operations of the restaurant and ensure smooth service</li><li>Lead, manage, and motivate the front-of-house and restaurant team</li><li>Ensure an exceptional dining experience and high level of customer service</li><li>Maintain the restaurant s standards of quality, cleanliness, hygiene and food safety</li><li>Manage staff scheduling, attendance and daily administrative tasks</li><li>Coordinate closely with the kitchen and service teams to ensure efficient operations</li><li>Monitor service quality and address operational issues promptly</li><li>Ensure the restaurant s standards and concept are consistently maintained</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Previous experience as a Restaurant Manager, preferably in an Asian, Japanese, or Robata/Grill restaurant</p><p>Strong leadership, communication, and team-management skills</p><p>Excellent understanding of restaurant operations and service standards</p><p>Ability to work in a fast-paced, high-end dining environment</p><p>Hands-on, organized, and detail-oriented personality</p><p>Strong customer-service mindset</p>

<p>Result of Service Avoid any electrical problems or any malfunctioning in the electricity within UNSCOL premises.</p><p>Work Location UNSCOL</p><p>Expected duration 6 Months</p><p>Duties and Responsibilities Under the direct supervision of the Logistics Assistant, the incumbent shall perform the following tasks within UNSCOL Premises located at Villa Sehnaoui, Yarze, Baabda:</p><ul><li>Performing maintenance, inspection, repair, installation, testing and wiring of all electrical apparatus within UNSCOL premises.</li><li>Installing electrical components to architectural and code specifications.</li><li>Running wires through conduit.</li><li>Testing wiring connections with test equipment like volt/ohmmeters and oscilloscopes.</li><li>Test or repair electrical based equipment.</li><li>Assist or perform mechanical repairs, (such as 3-phase industrial breakers, running conduit, pulling wire and machine control panels bin.</li><li>Periodic inspections of equipment, test and replace circuit breakers and switches.</li><li>The electrician should assist in case of emergency 24 hours/7 days per week and should report to the premises as soon as called to fix the problems that may occur.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>Three years of experience in electrical repair and maintenance, or related area.</li><li>Fluency in Arabic and knowledge of English is required.</li><li>The individual contractor is expected to be residing in Lebanon and to report to duty in Baabda whenever needed and during emergencies, which may include weekends and at night.</li></ul>

<p>Result of Service Avoid any electrical problems or any malfunctioning in the electricity within UNSCOL premises.</p><p>Work Location UNSCOL</p><p>Expected duration 6 Months</p><p>Duties and Responsibilities Under the direct supervision of the Logistics Assistant, the incumbent shall perform the following tasks within UNSCOL Premises located at Villa Sehnaoui, Yarze, Baabda:</p><ul><li>Performing maintenance, inspection, repair, installation, testing and wiring of all electrical apparatus within UNSCOL premises.</li><li>Installing electrical components to architectural and code specifications.</li><li>Running wires through conduit.</li><li>Testing wiring connections with test equipment like volt/ohmmeters and oscilloscopes.</li><li>Test or repair electrical based equipment.</li><li>Assist or perform mechanical repairs, (such as 3-phase industrial breakers, running conduit, pulling wire and machine control panels bin.</li><li>Periodic inspections of equipment, test and replace circuit breakers and switches.</li><li>The electrician should assist in case of emergency 24 hours/7 days per week and should report to the premises as soon as called to fix the problems that may occur.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>Three years of experience in electrical repair and maintenance, or related area.</li><li>Fluency in Arabic and knowledge of English is required.</li><li>The individual contractor is expected to be residing in Lebanon and to report to duty in Baabda whenever needed and during emergencies, which may include weekends and at night.</li></ul>

<p>Amaken is looking to hire a Cashier Officer to join a leading insurance company based in Jal el Dib. The ideal candidate will handle daily cash and payment transactions, maintain accurate records and filing, and provide administrative support to the Collection Department when required.</p><p>Key Responsibilities:</p><ul><li>Handle daily cash transactions and ensure accurate cash management.</li><li>Receive and process payments through cash, credit cards, bank transfers, or other approved methods.</li><li>Issue receipts and maintain proper documentation for all transactions.</li><li>Reconcile cash receipts and payment records on a daily basis.</li><li>Maintain accurate records of transactions and ensure all documents are properly filed.</li><li>Organize and maintain physical and electronic filing systems.</li><li>Assist the Collection Department with administrative and collection-related tasks when needed.</li><li>Follow company procedures and internal controls related to cash handling and payments.</li><li>Report any discrepancies or issues related to cash transactions to the concerned supervisor.</li><li>Perform other administrative and cashier-related duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree or relevant diploma in Accounting, Finance, Business Administration, or a related field.</li><li>Previous experience as a Cashier, cashier officer, or in a similar role is preferred.</li><li>Good knowledge of cash handling and payment procedures.</li><li>Basic knowledge of accounting principles is an advantage.</li><li>Good command of English; Arabic is a plus.</li><li>Proficiency in MS Office, particularly Excel.</li></ul>

<p>Process customer purchases and payments (cash, cards, and other payment methods). Issue receipts, invoices, and refunds when required. Ensure accurate cash handling and maintain balanced cash drawers. Follow company policies related to billing, discounts and returns. Report any discrepancies or issues to the store supervisor or manager.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent. Previous experience in cashiering or retail is preferred. Basic computer and POS system knowledge. Friendly, professional, and customer-focused attitude.</p>

 Daily visits to customers according to the preset call cycle <br> Maintain and expand effective relationships with existing customers and increase customer’s loyalty towards the brand and the company <br> Find and activate new customers and request their addition to the regular call cycle <br> Execute daily sales order and collection transactions based on company’s policies & procedures <br> Obtain all required customer legal documents before invoicing <br> Achieve sales and collection targets in the pre-assigned area <br> Minimize customer returns by Effectively solving customer complaints and problems <br> Maintain & Efficiently use the automated handheld devices and perform all requested tasks, policies, and procedure <br> Inform, offer, and sell new offers to customers and explain their benefits to the customer <br> Relay Effectively to the customer product features and benefits <br> Negotiate best deals based on company price lists and offers <br> Ensure the highest level of service to the customer to get the highest level of satisfaction <br> Handle customer complaints efficiently, fill the relevant customer complaint form and inform HORECA sales manger <br> Attend daily, weekly and monthly sales meetings <br> Monitor all competition moves and report <br> Continuously communicate with sales manager and distribution supervisor and customer to ensure timely and effective deliveries <br> Additional duties and responsibilities can be later on assigned as per management decision

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Our Client</u></strong></p><br><p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p><br><p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p><br><br>Job Description<br><p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p><br><p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><br><p><u><strong>Why This Opportunity Matters</strong></u></p><br><p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p><br><p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p><br><p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> &nbsp;</p><br><p><u><strong>What You’ll Own</strong></u></p><br><p>In this role, you will:</p><br><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><br><br>Qualifications<br><p><u><strong>What Makes You Successful</strong></u></p><br><p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p><br><p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p><br><p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><br><p>You’ll be especially successful if you:</p><br><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p><br><br>Additional Information<br><p><u><strong>What’s In It for You</strong></u></p><br><p>This is a full-time opportunity with a base salary of <strong>$250 to $350 per month</strong>, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p><br><p>Working hours are <strong>9:00 AM to 6:00 PM</strong>, including a <strong>two-hour break</strong>.</p><br><p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a <strong>Senior Customer Service</strong> or <strong>Head of Customer Service</strong> position.</p><br><p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p><br><p><u><strong>Ready to Take Ownership?</strong></u></p><br><p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p><br><p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>

<p><h4>Great customer service does more than answer questions</h4> <p>It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p> <p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p> <h4>Why this opportunity matters</h4> <p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p> <p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p> <p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.</p> <h4>About our client</h4> <p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p> <p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p> <h4>What you’ll own</h4> <p>In this role, you will:</p> <ul> <li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li> <li>Process customer orders accurately and ensure all required information is complete.</li> <li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li> <li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li> <li>Maintain accurate customer and order records in shared Google Sheets.</li> <li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li> <li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li> <li>Moderate comments on social media advertisements while protecting a professional brand image.</li> <li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li> </ul> <p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p> <h4>Requirements</h4> <h4>What makes you successful</h4> <p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p> <p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p> <p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p> <p>You’ll be especially successful if you:</p> <ul> <li>Communicate politely and professionally, including during difficult customer interactions.</li> <li>Stay calm, organized, and focused when order volumes or customer demands increase.</li> <li>Show empathy while remaining clear and solution-oriented.</li> <li>Learn new processes quickly and apply feedback.</li> <li>Work with discipline and reliability without needing constant follow-up.</li> <li>Take initiative instead of waiting for every next step to be assigned.</li> <li>Are serious about building a long-term career in customer service and e-commerce operations.</li> </ul> <p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p> <h4>Benefits</h4> <h4>What’s in it for you</h4> <p>This is a full-time opportunity with a base salary of $250 to $350 per month, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p> <p>Working hours are 9:00 AM to 6:00 PM, including a two-hour break.</p> <p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.</p> <p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p> <h4>Ready to take ownership?</h4> <p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p> <p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Our Client</u></strong></p><br><p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p><br><p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p><br><br>Job Description<br><p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p><br><p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><br><p><u><strong>Why This Opportunity Matters</strong></u></p><br><p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p><br><p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p><br><p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> &nbsp;</p><br><p><u><strong>What You’ll Own</strong></u></p><br><p>In this role, you will:</p><br><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><br><br>Qualifications<br><p><u><strong>What Makes You Successful</strong></u></p><br><p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p><br><p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p><br><p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><br><p>You’ll be especially successful if you:</p><br><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p><br><br>Additional Information<br><p><u><strong>What’s In It for You</strong></u></p><br><p>This is a full-time opportunity with a base salary of <strong>$250 to $350 per month</strong>, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p><br><p>Working hours are <strong>9:00 AM to 6:00 PM</strong>, including a <strong>two-hour break</strong>.</p><br><p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a <strong>Senior Customer Service</strong> or <strong>Head of Customer Service</strong> position.</p><br><p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p><br><p><u><strong>Ready to Take Ownership?</strong></u></p><br><p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p><br><p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The HR Officer is responsible for overseeing the daily administrative and HR functions of the organization. This role ensures efficient operations of the office environment, supports HR processes, and contributes to the overall well-being of employees.</p><p>Duties and Responsibilities include but not limited to:</p><ul><li>Tracks resumes, schedule interview sessions, coordinate and deliver new hire orientation.</li><li>Conduct interviews for blue-collar candidates and refer qualified applicants to the relevant manager for further evaluation and selection.</li><li>Maintain employee records (attendance, personal information, etc.).</li><li>Handle employee queries regarding HR policies and procedures.</li><li>In charge of all governmental registration and paper filling.</li><li>In charge of the insurance file for new hires, payments and following up on difficulties that might occurs.</li><li>Assist in payroll preparation by providing relevant data, like absences, bonus and leaves.</li><li>Processes required paperwork for employee transfers, changes in job classification, salary increases, and other related employment matters.</li><li>Issue memos and note de service .</li><li>In charge of (Onboarding, Offboarding, announcement, mail accounts, software ID, contracts, confidentiality agreement )</li><li>In charge of small projects and events.</li><li>Help and deliver orientation sessions orientation</li><li>Prepare the letters for the employees (bank, embassy, University )</li><li>Keeps the leaves records updated</li><li>Keeps the employees file updated</li><li>In charge of the whole process of visas, Tickets, Hotel and taxi s Reservations, for employees and visitors and the billing process afterwards.</li><li>In charge of MOM s for the monthly Management meeting of entities.</li><li>Assist Marketing teams in their printings (Business, cards, envelops, agendas ).</li><li>Handle administrative requests and queries from senior managers.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements and Qualifications:</p><ul><li>- Bachelor Degree in Human Sciences / Business Administration or relevant,</li><li>- Has experience in recruiting and sourcing blue-collar employees.</li><li>- PC literacy and experience with MS Office applications.</li><li>- Understanding of the HR System.</li><li>- Understand importance of Confidentiality.</li><li>- Internet and demonstrated intermediate use of Microsoft Office products such as Word, Excel, and Power Point.</li><li>- Ability to handle multiple projects concurrently on own initiative and with minimal supervision.</li><li>- Fluent in Arabic and English.</li></ul><p></p></section>

The HR Officer is responsible for overseeing the daily administrative and HR functions of the organization. This role ensures efficient operations of the office environment, supports HR processes, and contributes to the overall well-being of employees. <br>Duties and Responsibilities include but not limited to: <br>• Tracks resumes, schedule interview sessions, coordinate and deliver new hire orientation. <br>• Conduct interviews for blue-collar candidates and refer qualified applicants to the relevant manager for further evaluation and selection. <br>• Maintain employee records (attendance, personal information, etc.). <br>• Handle employee queries regarding HR policies and procedures. <br>• In charge of all governmental registration and paper filling. <br>• In charge of the insurance file for new hires, payments and following up on difficulties that might occurs. <br>• Assist in payroll preparation by providing relevant data, like absences, bonus and leaves. <br>• Processes required paperwork for employee transfers, changes in job classification, salary increases, and other related employment matters. <br>• Issue memos and “note de service”. <br>• In charge of (Onboarding, Offboarding, announcement, mail accounts, software ID, contracts, confidentiality agreement…) <br>• In charge of small projects and events. <br>• Help and deliver orientation sessions orientation <br>• Prepare the letters for the employees (bank, embassy, University…) <br>• Keeps the leaves records updated <br>• Keeps the employees file updated <br>• In charge of the whole process of visas, Tickets, Hotel and taxi’s Reservations, for employees and visitors and the billing process afterwards. <br>• In charge of MOM’s for the monthly Management meeting of entities. <br>• Assist Marketing teams in their printings (Business, cards, envelops, agendas…). <br>• Handle administrative requests and queries from senior managers. <br>Requirements and Qualifications: <br>- Bachelor Degree in Human Sciences / Business Administration or relevant, <br>- Has experience in recruiting and sourcing blue-collar employees. <br>- PC literacy and experience with MS Office applications. <br>- Understanding of the HR System. <br>- Understand importance of Confidentiality. <br>- Internet and demonstrated intermediate use of Microsoft Office products such as Word, Excel, and Power Point. <br>- Ability to handle multiple projects concurrently on own initiative and with minimal supervision. <br>- Fluent in Arabic and English

Summary: The Warehouse Controller is responsible for overseeing and managing warehouse operations to ensure efficient and accurate handling of inventory. This role involves monitoring stock levels, coordinating inventory movements, and ensuring compliance with company policies and procedures. <br> <br>Key Responsibilities: <br> <br>• Receive the shipment on the loading docks <br>• Control every order before loading <br>• Control the Malt Gallery (cage) out orders and transfers <br>• Control returned and damaged goods and conduct a detailed reconciliation between all pos / receipts <br>• Handle all employees’ orders and issue manual orders for warehouse employees on the spot <br>• Check on the proper packing of large orders and deliveries before loading <br>• Participate in the warehouse inventory <br>• Participate in the orders’ preparation, could be using the small forklift <br>• Participate in the orders’ preparation especially in case of staff shortage or during stressful situations <br>• Report discrepancies to the invoicing team/supervisor <br>• Report abuses to the warehouse manager <br>• Conduct regular stock audits and reconciliations to maintain inventory accuracy

<p><h4>Read this part first<\/h4>\n<p>We are not hiring someone to keep the trains running. We have people for that.<br>\nWe are hiring the person who decides which trains we should be running at all \u2014 and then builds the track.<\/p>\n<p>The company helps consumer brands win on Amazon. We're growing, we're launching new offers, and we're at the point where the ceiling isn't demand \u2014 it's infrastructure. Our CEO has more good ideas than there are hours to execute them. This role exists to close that gap.<\/p>\n<p>If your instinct when handed a messy problem is to disappear for two days, research it properly, and come back with three options and a recommendation \u2014 keep reading. If your instinct is to ask what the priority is, this isn't your role.<\/p>\n\n<h4>What you'll own<\/h4>\n<p>You'll own four areas. You will not personally execute every task inside them \u2014 but you will own the outcome, design the strategy, find the right people or tools, and drive it to done.<\/p>\n<ol>\n<li><strong>Brand growth<\/strong><br>\nBuild and run the engine that brings Amazon brands to us \u2014 outbound, partnerships, referrals, whatever proves out.<br>\nTest acquisition channels, measure honestly, kill what doesn't work.<br>\nOwn the pipeline from first touch through signed client.<\/li>\n<li><strong>Systems, AI & internal infrastructure<\/strong><br>\nDesign the operating system of the business: workflows, SOPs, dashboards, handoffs.<br>\nBuild AI-powered automations that replace manual work \u2014 not pilots, production systems people actually use.<br>\nChoose the stack, implement it, get the team to adopt it.<\/li>\n<li><strong>Marketing initiatives<\/strong><br>\nTest new channels and formats; source, brief, and manage vendors and freelancers.<br>\nTurn CEO ideas into scoped, resourced, launched campaigns.<br>\nReport on what moved the number and what didn't.<\/li>\n<li><strong>Brand & visibility<\/strong><br>\nGrow the company's presence and the CEO's personal brand across the channels that matter for an Amazon audience.<br>\nBuild the content and distribution systems that make visibility repeatable, not sporadic.<\/li>\n<\/ol>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<p>You've done senior operations work \u2014 and it involved building, not just maintaining. You've created workflows, processes, automations, and systems that outlasted you. You can point to the machine you built and how it changed the business.<\/p>\n<p>You use AI every day and you build with it. Not \"I've used ChatGPT.\" You've built agents, automations, and workflows that do real work in a real business. You should be able to teach our CEO something, not the other way around.<\/p>\n<p>You come from a digital marketing or agency environment. You've been inside the operations of a services business that had to grow \u2014 and you were close enough to growth to know what actually generates revenue.<\/p>\n<p>You think strategically without being asked to. Handed a problem, you research it independently and return with multiple well-reasoned options. You do not wait for instructions. You do not come back with \"what do you want me to do?\"<\/p>\n<p>You're resourceful about execution. When something is outside your skill set, you find the right freelancer, tool, or agency, brief them properly, and hold them to the outcome.<\/p>\n\n<h4>Nice to have<\/h4>\n<ul>\n<li>Amazon marketplace or e-commerce experience<\/li>\n<li>Client success or account management background<\/li>\n<li>Paid media, funnels, or email sequences (Meta, Google, Klaviyo)<\/li>\n<li>CRM ownership (HubSpot, Salesforce, GoHighLevel)<\/li>\n<li>Built and led a small team or contractor bench<\/li>\n<\/ul>\n\n<h4>This role is not for you if<\/h4>\n<p>You need daily direction \u00b7 You think operations means admin and calendars \u00b7 You've used AI but never built anything with it \u00b7 You've only worked in structured corporate environments \u00b7 You wait for permission \u00b7 You'd rather perfect a process than start one \u00b7 You go quiet when something is ambiguous<\/p>\n\n<h4>What success looks like<\/h4>\n<p><strong>First 30 days<\/strong> \u2014 You've audited every system, tool, vendor, and workflow in the business. You've met the team. You've identified the three biggest bottlenecks and brought the CEO a recommendation on each.<\/p>\n<p><strong>First 60 days<\/strong> \u2014 At least two AI-driven automations are live and in daily use. The client acquisition pipeline is documented, tracked, and has measurable activity. Core processes are in writing.<\/p>\n<p><strong>First 90 days<\/strong> \u2014 You're running your four areas without needing sign-off on day-to-day calls. There is a working acquisition motion with real numbers attached. The CEO is spending meaningfully less time on execution and more on vision \u2014 because you absorbed the gap.<\/p><\/p><p><\/p>

<p><h4>Read this part first<\/h4>\n<p>We are not hiring someone to keep the trains running. We have people for that.<br>\nWe are hiring the person who decides which trains we should be running at all \u2013 and then builds the track.<\/p>\n<p>The company helps consumer brands win on Amazon. We're growing, we're launching new offers, and we're at the point where the ceiling isn't demand \u2013 it's infrastructure. Our CEO has more good ideas than there are hours to execute them. This role exists to close that gap.<\/p>\n<p>If your instinct when handed a messy problem is to disappear for two days, research it properly, and come back with three options and a recommendation \u2013 keep reading. If your instinct is to ask what the priority is, this isn't your role.<\/p>\n\n<h4>What you'll own<\/h4>\n<p>You'll own four areas. You will not personally execute every task inside them \u2013 but you will own the outcome, design the strategy, find the right people or tools, and drive it to done.<\/p>\n\n<p><strong>1. Brand growth<\/strong><br>\nBuild and run the engine that brings Amazon brands to us \u2013 outbound, partnerships, referrals, whatever proves out.<br>\nTest acquisition channels, measure honestly, kill what doesn't work.<br>\nOwn the pipeline from first touch through signed client.<\/p>\n\n<p><strong>2. Systems, AI & internal infrastructure<\/strong><br>\nDesign the operating system of the business: workflows, SOPs, dashboards, handoffs.<br>\nBuild AI-powered automations that replace manual work \u2013 not pilots, production systems people actually use.<br>\nChoose the stack, implement it, get the team to adopt it.<\/p>\n\n<p><strong>3. Marketing initiatives<\/strong><br>\nTest new channels and formats; source, brief, and manage vendors and freelancers.<br>\nTurn CEO ideas into scoped, resourced, launched campaigns.<br>\nReport on what moved the number and what didn't.<\/p>\n\n<p><strong>4. Brand & visibility<\/strong><br>\nGrow the company's presence and the CEO's personal brand across the channels that matter for an Amazon audience.<br>\nBuild the content and distribution systems that make visibility repeatable, not sporadic.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<p>You've done senior operations work \u2013 and it involved building, not just maintaining. You've created workflows, processes, automations, and systems that outlasted you. You can point to the machine you built and how it changed the business.<\/p>\n<p>You use AI every day and you build with it. Not \"I've used ChatGPT.\" You've built agents, automations, and workflows that do real work in a real business. You should be able to teach our CEO something, not the other way around.<\/p>\n<p>You come from a digital marketing or agency environment. You've been inside the operations of a services business that had to grow \u2013 and you were close enough to growth to know what actually generates revenue.<\/p>\n<p>You think strategically without being asked to. Handed a problem, you research it independently and return with multiple well-reasoned options. You do not wait for instructions. You do not come back with \"what do you want me to do?\"<\/p>\n<p>You're resourceful about execution. When something is outside your skill set, you find the right freelancer, tool, or agency, brief them properly, and hold them to the outcome.<\/p>\n\n<h4>Nice to have<\/h4>\n<ul>\n<li>Amazon marketplace or e-commerce experience<\/li>\n<li>Client success or account management background<\/li>\n<li>Paid media, funnels, or email sequences (Meta, Google, Klaviyo)<\/li>\n<li>CRM ownership (HubSpot, Salesforce, GoHighLevel)<\/li>\n<li>Built and led a small team or contractor bench<\/li>\n<\/ul>\n\n<h4>This role is not for you if<\/h4>\n<ul>\n<li>You need daily direction<\/li>\n<li>You think operations means admin and calendars<\/li>\n<li>You've used AI but never built anything with it<\/li>\n<li>You've only worked in structured corporate environments<\/li>\n<li>You wait for permission<\/li>\n<li>You'd rather perfect a process than start one<\/li>\n<li>You go quiet when something is ambiguous<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<p><strong>First 30 days<\/strong> \u2013 You've audited every system, tool, vendor, and workflow in the business. You've met the team. You've identified the three biggest bottlenecks and brought the CEO a recommendation on each.<\/p>\n<p><strong>First 60 days<\/strong> \u2013 At least two AI-driven automations are live and in daily use. The client acquisition pipeline is documented, tracked, and has measurable activity. Core processes are in writing.<\/p>\n<p><strong>First 90 days<\/strong> \u2013 You're running your four areas without needing sign-off on day-to-day calls. There is a working acquisition motion with real numbers attached. The CEO is spending meaningfully less time on execution and more on vision \u2013 because you absorbed the gap.<\/p><\/p><p><\/p>

<p><h4>Read this part first<\/h4>\n<p>We are not hiring someone to keep the trains running. We have people for that.<br>\nWe are hiring the person who decides which trains we should be running at all \u2014 and then builds the track.<\/p>\n<p>The company helps consumer brands win on Amazon. We're growing, we're launching new offers, and we're at the point where the ceiling isn't demand \u2014 it's infrastructure. Our CEO has more good ideas than there are hours to execute them. This role exists to close that gap.<\/p>\n<p>If your instinct when handed a messy problem is to disappear for two days, research it properly, and come back with three options and a recommendation \u2014 keep reading. If your instinct is to ask what the priority is, this isn't your role.<\/p>\n\n<h4>What you'll own<\/h4>\n<p>You'll own four areas. You will not personally execute every task inside them \u2014 but you will own the outcome, design the strategy, find the right people or tools, and drive it to done.<\/p>\n<ol>\n <li><strong>Brand growth<\/strong><br>\n Build and run the engine that brings Amazon brands to us \u2014 outbound, partnerships, referrals, whatever proves out.<br>\n Test acquisition channels, measure honestly, kill what doesn't work.<br>\n Own the pipeline from first touch through signed client.\n <\/li>\n <li><strong>Systems, AI & internal infrastructure<\/strong><br>\n Design the operating system of the business: workflows, SOPs, dashboards, handoffs.<br>\n Build AI-powered automations that replace manual work \u2014 not pilots, production systems people actually use.<br>\n Choose the stack, implement it, get the team to adopt it.\n <\/li>\n <li><strong>Marketing initiatives<\/strong><br>\n Test new channels and formats; source, brief, and manage vendors and freelancers.<br>\n Turn CEO ideas into scoped, resourced, launched campaigns.<br>\n Report on what moved the number and what didn't.\n <\/li>\n <li><strong>Brand & visibility<\/strong><br>\n Grow the company's presence and the CEO's personal brand across the channels that matter for an Amazon audience.<br>\n Build the content and distribution systems that make visibility repeatable, not sporadic.\n <\/li>\n<\/ol>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<p>You've done senior operations work \u2014 and it involved building, not just maintaining. You've created workflows, processes, automations, and systems that outlasted you. You can point to the machine you built and how it changed the business.<\/p>\n<p>You use AI every day and you build with it. Not \"I've used ChatGPT.\" You've built agents, automations, and workflows that do real work in a real business. You should be able to teach our CEO something, not the other way around.<\/p>\n<p>You come from a digital marketing or agency environment. You've been inside the operations of a services business that had to grow \u2014 and you were close enough to growth to know what actually generates revenue.<\/p>\n<p>You think strategically without being asked to. Handed a problem, you research it independently and return with multiple well-reasoned options. You do not wait for instructions. You do not come back with \"what do you want me to do?\"<\/p>\n<p>You're resourceful about execution. When something is outside your skill set, you find the right freelancer, tool, or agency, brief them properly, and hold them to the outcome.<\/p>\n\n<h4>Nice to have<\/h4>\n<ul>\n <li>Amazon marketplace or e-commerce experience<\/li>\n <li>Client success or account management background<\/li>\n <li>Paid media, funnels, or email sequences (Meta, Google, Klaviyo)<\/li>\n <li>CRM ownership (HubSpot, Salesforce, GoHighLevel)<\/li>\n <li>Built and led a small team or contractor bench<\/li>\n<\/ul>\n\n<h4>This role is not for you if<\/h4>\n<ul>\n <li>You need daily direction<\/li>\n <li>You think operations means admin and calendars<\/li>\n <li>You've used AI but never built anything with it<\/li>\n <li>You've only worked in structured corporate environments<\/li>\n <li>You wait for permission<\/li>\n <li>You'd rather perfect a process than start one<\/li>\n <li>You go quiet when something is ambiguous<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<p><strong>First 30 days<\/strong> \u2014 You've audited every system, tool, vendor, and workflow in the business. You've met the team. You've identified the three biggest bottlenecks and brought the CEO a recommendation on each.<\/p>\n<p><strong>First 60 days<\/strong> \u2014 At least two AI-driven automations are live and in daily use. The client acquisition pipeline is documented, tracked, and has measurable activity. Core processes are in writing.<\/p>\n<p><strong>First 90 days<\/strong> \u2014 You're running your four areas without needing sign-off on day-to-day calls. There is a working acquisition motion with real numbers attached. The CEO is spending meaningfully less time on execution and more on vision \u2014 because you absorbed the gap.<\/p><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Director of Operations &amp; Growth Company: Amazon growth agency Location: Remote Reports to: CEO Hours: 8:00 AM – 5:00 PM EST, flexible; occasional weekend availability Compensation: Based on experience Read this part first We are not hiring someone to keep the trains running.<br> We have people for that.<br> We are hiring the person who decides which trains we should be running at all — and then builds the track.<br> The company helps consumer brands win on Amazon.<br> We're growing, we're launching new offers, and we're at the point where the ceiling isn't demand — it's infrastructure.<br> Our CEO has more good ideas than there are hours to execute them.<br> This role exists to close that gap.<br> If your instinct when handed a messy problem is to disappear for two days, research it properly, and come back with three options and a recommendation — keep reading.<br> If your instinct is to ask what the priority is, this isn't your role.<br> What you'll own You'll own four areas.<br> You will not personally execute every task inside them — but you will own the outcome, design the strategy, find the right people or tools, and drive it to done.<br> 1. Brand growth Build and run the engine that brings Amazon brands to us— outbound, partnerships, referrals, whatever proves out Test acquisition channels, measure honestly, kill what doesn't work Own the pipeline from first touch through signed client 2.<br> Systems, AI &amp; internal infrastructure Design the operating system of the business: workflows, SOPs, dashboards, handoffs Build AI-powered automations that replace manual work — not pilots, production systems people actually use Choose the stack, implement it, get the team to adopt it 3.<br> Marketing initiatives Test new channels and formats; source, brief, and manage vendors and freelancers Turn CEO ideas into scoped, resourced, launched campaigns Report on what moved the number and what didn't 4.<br> Brand &amp; visibility Grow the company's presence and the CEO's personal brand across the channels that matter for an Amazon audience Build the content and distribution systems that make visibility repeatable, not sporadic Who you are You've done senior operations work — and it involved building, not just maintaining.<br> You've created workflows, processes, automations, and systems that outlasted you.<br> You can point to the machine you built and how it changed the business.<br> You use AI every day and you build with it.<br> Not "I've used ChatGPT.<br>" You've built agents, automations, and workflows that do real work in a real business.<br> You should be able to teach our CEO something, not the other way around.<br> You come from a digital marketing or agency environment.<br> You've been inside the operations of a services business that had to grow — and you were close enough to growth to know what actually generates revenue.<br> You think strategically without being asked to.<br> Handed a problem, you research it independently and return with multiple well-reasoned options.<br> You do not wait for instructions.<br> You do not come back with "what do you want me to do?<br>" You're resourceful about execution.<br> When something is outside your skill set, you find the right freelancer, tool, or agency, brief them properly, and hold them to the outcome.<br> Nice to have Amazon marketplace or e-commerce experience Client success or account management background Paid media, funnels, or email sequences (Meta, Google, Klaviyo) CRM ownership (HubSpot, Salesforce, GoHighLevel) Built and led a small team or contractor bench This role is not for you if You need daily direction · You think operations means admin and calendars · You've used AI but never built anything with it · You've only worked in structured corporate environments · You wait for permission · You'd rather perfect a process than start one · You go quiet when something is ambiguous What success looks like First 30 days — You've audited every system, tool, vendor, and workflow in the business.<br> You've met the team.<br> You've identified the three biggest bottlenecks and brought the CEO a recommendation on each.<br> First 60 days — At least two AI-driven automations are live and in daily use.<br> The client acquisition pipeline is documented, tracked, and has measurable activity.<br> Core processes are in writing.<br> First 90 days — You're running your four areas without needing sign-off on day-to-day calls.<br> There is a working acquisition motion with real numbers attached.<br> The CEO is spending meaningfully less time on execution and more on vision — because you absorbed the gap.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Director of Operations &amp; Growth Company: Amazon growth agency Location: Remote Reports to: CEO Hours: 8:00 AM – 5:00 PM EST, flexible; occasional weekend availability Compensation: Based on experience Read this part first We are not hiring someone to keep the trains running.<br> We have people for that.<br> We are hiring the person who decides which trains we should be running at all — and then builds the track.<br> The company helps consumer brands win on Amazon.<br> We're growing, we're launching new offers, and we're at the point where the ceiling isn't demand — it's infrastructure.<br> Our CEO has more good ideas than there are hours to execute them.<br> This role exists to close that gap.<br> If your instinct when handed a messy problem is to disappear for two days, research it properly, and come back with three options and a recommendation — keep reading.<br> If your instinct is to ask what the priority is, this isn't your role.<br> What you'll own You'll own four areas.<br> You will not personally execute every task inside them — but you will own the outcome, design the strategy, find the right people or tools, and drive it to done.<br> 1. Brand growth Build and run the engine that brings Amazon brands to us— outbound, partnerships, referrals, whatever proves out Test acquisition channels, measure honestly, kill what doesn't work Own the pipeline from first touch through signed client 2.<br> Systems, AI &amp; internal infrastructure Design the operating system of the business: workflows, SOPs, dashboards, handoffs Build AI-powered automations that replace manual work — not pilots, production systems people actually use Choose the stack, implement it, get the team to adopt it 3.<br> Marketing initiatives Test new channels and formats; source, brief, and manage vendors and freelancers Turn CEO ideas into scoped, resourced, launched campaigns Report on what moved the number and what didn't 4.<br> Brand &amp; visibility Grow the company's presence and the CEO's personal brand across the channels that matter for an Amazon audience Build the content and distribution systems that make visibility repeatable, not sporadic Who you are You've done senior operations work — and it involved building, not just maintaining.<br> You've created workflows, processes, automations, and systems that outlasted you.<br> You can point to the machine you built and how it changed the business.<br> You use AI every day and you build with it.<br> Not "I've used ChatGPT.<br>" You've built agents, automations, and workflows that do real work in a real business.<br> You should be able to teach our CEO something, not the other way around.<br> You come from a digital marketing or agency environment.<br> You've been inside the operations of a services business that had to grow — and you were close enough to growth to know what actually generates revenue.<br> You think strategically without being asked to.<br> Handed a problem, you research it independently and return with multiple well-reasoned options.<br> You do not wait for instructions.<br> You do not come back with "what do you want me to do?<br>" You're resourceful about execution.<br> When something is outside your skill set, you find the right freelancer, tool, or agency, brief them properly, and hold them to the outcome.<br> Nice to have Amazon marketplace or e-commerce experience Client success or account management background Paid media, funnels, or email sequences (Meta, Google, Klaviyo) CRM ownership (HubSpot, Salesforce, GoHighLevel) Built and led a small team or contractor bench This role is not for you if You need daily direction · You think operations means admin and calendars · You've used AI but never built anything with it · You've only worked in structured corporate environments · You wait for permission · You'd rather perfect a process than start one · You go quiet when something is ambiguous What success looks like First 30 days — You've audited every system, tool, vendor, and workflow in the business.<br> You've met the team.<br> You've identified the three biggest bottlenecks and brought the CEO a recommendation on each.<br> First 60 days — At least two AI-driven automations are live and in daily use.<br> The client acquisition pipeline is documented, tracked, and has measurable activity.<br> Core processes are in writing.<br> First 90 days — You're running your four areas without needing sign-off on day-to-day calls.<br> There is a working acquisition motion with real numbers attached.<br> The CEO is spending meaningfully less time on execution and more on vision — because you absorbed the gap.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Director of Operations &amp; Growth Company: Amazon growth agency Location: Remote Reports to: CEO Hours: 8:00 AM – 5:00 PM EST, flexible; occasional weekend availability Compensation: Based on experience Read this part first We are not hiring someone to keep the trains running.<br> We have people for that.<br> We are hiring the person who decides which trains we should be running at all — and then builds the track.<br> The company helps consumer brands win on Amazon.<br> We're growing, we're launching new offers, and we're at the point where the ceiling isn't demand — it's infrastructure.<br> Our CEO has more good ideas than there are hours to execute them.<br> This role exists to close that gap.<br> If your instinct when handed a messy problem is to disappear for two days, research it properly, and come back with three options and a recommendation — keep reading.<br> If your instinct is to ask what the priority is, this isn't your role.<br> What you'll own You'll own four areas.<br> You will not personally execute every task inside them — but you will own the outcome, design the strategy, find the right people or tools, and drive it to done.<br> 1. Brand growth Build and run the engine that brings Amazon brands to us— outbound, partnerships, referrals, whatever proves out Test acquisition channels, measure honestly, kill what doesn't work Own the pipeline from first touch through signed client 2.<br> Systems, AI &amp; internal infrastructure Design the operating system of the business: workflows, SOPs, dashboards, handoffs Build AI-powered automations that replace manual work — not pilots, production systems people actually use Choose the stack, implement it, get the team to adopt it 3.<br> Marketing initiatives Test new channels and formats; source, brief, and manage vendors and freelancers Turn CEO ideas into scoped, resourced, launched campaigns Report on what moved the number and what didn't 4.<br> Brand &amp; visibility Grow the company's presence and the CEO's personal brand across the channels that matter for an Amazon audience Build the content and distribution systems that make visibility repeatable, not sporadic Who you are You've done senior operations work — and it involved building, not just maintaining.<br> You've created workflows, processes, automations, and systems that outlasted you.<br> You can point to the machine you built and how it changed the business.<br> You use AI every day and you build with it.<br> Not "I've used ChatGPT.<br>" You've built agents, automations, and workflows that do real work in a real business.<br> You should be able to teach our CEO something, not the other way around.<br> You come from a digital marketing or agency environment.<br> You've been inside the operations of a services business that had to grow — and you were close enough to growth to know what actually generates revenue.<br> You think strategically without being asked to.<br> Handed a problem, you research it independently and return with multiple well-reasoned options.<br> You do not wait for instructions.<br> You do not come back with "what do you want me to do?<br>" You're resourceful about execution.<br> When something is outside your skill set, you find the right freelancer, tool, or agency, brief them properly, and hold them to the outcome.<br> Nice to have Amazon marketplace or e-commerce experience Client success or account management background Paid media, funnels, or email sequences (Meta, Google, Klaviyo) CRM ownership (HubSpot, Salesforce, GoHighLevel) Built and led a small team or contractor bench This role is not for you if You need daily direction · You think operations means admin and calendars · You've used AI but never built anything with it · You've only worked in structured corporate environments · You wait for permission · You'd rather perfect a process than start one · You go quiet when something is ambiguous What success looks like First 30 days — You've audited every system, tool, vendor, and workflow in the business.<br> You've met the team.<br> You've identified the three biggest bottlenecks and brought the CEO a recommendation on each.<br> First 60 days — At least two AI-driven automations are live and in daily use.<br> The client acquisition pipeline is documented, tracked, and has measurable activity.<br> Core processes are in writing.<br> First 90 days — You're running your four areas without needing sign-off on day-to-day calls.<br> There is a working acquisition motion with real numbers attached.<br> The CEO is spending meaningfully less time on execution and more on vision — because you absorbed the gap.<br></span> </div>