Call Center Jobs in Lebanon

**Job Vacancy: Telesales / Lead Generation Officer** <br> <br>**Company:** GSM Facility Services <br>**Location:** Zalka, Lebanon <br>**Department:** Sales / Business Development <br> <br>GSM Facility Services is looking for a motivated **Telesales / Lead Generation Officer** to join our team. <br> <br>The candidate will be responsible for contacting potential B2B clients, introducing our services, qualifying leads, arranging meetings for the sales team, and following up with prospects. <br> <br>**Main Responsibilities:** <br> <br>* Contact companies, hospitals, schools, offices, warehouses, malls, and commercial clients <br>* Introduce GSM Facility Services professionally <br>* Generate qualified leads and arrange meetings <br>* Follow up with potential clients by phone, WhatsApp, email, and LinkedIn <br>* Update the client database and report daily sales activity <br>* Coordinate with the sales and management team <br> <br>**Requirements:** <br> <br>* Previous telesales, call center, customer service, or sales experience is preferred <br>* Strong communication and follow-up skills <br>* Good phone etiquette and confidence when speaking with clients <br>* Organized, serious, and target-oriented <br>* Good computer skills <br>* English and Arabic are required <br> <br>**About the Company:** <br>GSM Facility Services provides cleaning, security guards, pest control, and facility support services for commercial and institutional clients. <br> <br>Website: [www.gsmlebanon.com](http://www.gsmlebanon.com) <br> <br>Interested candidates may send their CV to: <br>**[hr@gsm-lb.com](mailto:hr@gsm-lb.com)** <br> <br>Please mention **“Telesales – Zalka”** in the subject line

Responsibilities <br>Communicate with agents daily through phone calls and chat. <br>Clearly explain job responsibilities, tasks, and expectations. <br>Maintain a friendly and professional communication environment. <br>Motivate, support, and guide agents to improve their performance. <br>Build and maintain positive professional relationships with agents. <br>Monitor and follow up on agents’ work and performance. <br>Communicate with agents across different international markets. <br>Identify performance issues and provide appropriate support and guidance. <br>Requirements <br>Fluent in French, both written and spoken. <br>Good communication skills in English. <br>Comfortable handling daily phone calls and chat communication. <br>Basic computer skills. <br>Basic knowledge of Google Sheets/Excel. <br>Previous experience in customer service, retention, sales, call centers, or a similar role is an advantage. <br>Personal Qualities <br>Confident and friendly. <br>Excellent communication and interpersonal skills. <br>Hardworking and responsible. <br>Detail-oriented. <br>Patient and supportive. <br>Able to motivate others and build strong professional relationships. <br>Adaptable and willing to learn. <br>Benefits <br>Performance-based bonus after probation. <br>Work phone provided. <br>Laptop provided if needed. <br>Training and professional development opportunities. <br>Location: Beirut, Lebanon – Office-Based <br>Employment Type: Full-Time <br>Work Schedule: 5 days/week, 2 days off

Location: Beirut, Lebanon – Office-Based Employment Type: Full-Time Work Schedule: 5/2 Gender: Male or Female Age: 24–29 years Salary: $700 during probation → $750 after probation Bonus: Performance-based bonus after probation, based on agents’ performance Probation Period: 2–3 months, including a 1-week training period, depending on performance and ability to learn quickly. Responsibilities Communicate with agents daily via phone calls and chat. Clearly explain job responsibilities, tasks, and expectations. Maintain a friendly and professional communication environment. Motivate, support, and guide agents to improve their performance. Build and maintain positive working relationships with agents. Monitor and follow up on agents’ work and performance. Communicate with agents across different international markets. Requirements Fluent French, both written and spoken. Comfortable handling daily phone calls and chat communication. Basic computer skills. Basic knowledge of Google Sheets. Previous experience in customer service, retention, sales, call centers, or a similar role is an advantage. Personal Qualities Confident and friendly. Excellent communication skills. Hardworking and responsible. Detail-oriented. Patient and supportive. Able to motivate and build strong professional relationships. Benefits Performance-based bonus after probation. Work phone. Laptop provided if needed

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>BuzzyBooth helps restaurants, bars, family entertainment centers, dental practices, and other brick-and-mortar businesses turn their customers into leads, five-star reviews, social content, and repeat visits—all with minimal staff involvement.<br> We are looking for an experienced Remote Sales Development Representative who can consistently connect with business owners, qualify opportunities, and book sales demonstrations.<br> ## The Role: This is an SDR role, you will use a multi-touch, multi-channel outreach strategy that includes: * Phone call &amp; Voicemail * Email outreach * SMS &amp; Whatsapp and text follow-up * Persistent follow-up across multiple days and touchpoints You must be comfortable speaking directly with business owners, handling objections, and following up consistently without sounding robotic or overly aggressive.<br> ## Responsibilities: * Contact inbound and outbound leads through phone, email, and text * Execute structured multi-touch follow-up sequences * Qualify prospects based on business type, customer traffic, needs, authority, and interest * Book qualified demonstrations for the sales team * Re-engage older leads that previously expressed interest * Use GoHighLevel (GHL) to manage pipelines, tasks, conversations, notes, and appointment statuses ## Required Experience: * At least 2 years of SDR, appointment-setting, or outbound sales experience * Proven experience using calls, emails, and SMS together—not relying on one channel * Hands-on experience using GoHighLevel * Experience managing leads through multiple follow-up attempts * Strong spoken and written English * Clear, confident, and professional phone presence * Comfortable making a high volume of outbound calls * Able to handle rejection and objections without losing momentum * Reliable internet connection, computer, headset, and quiet working environment * Highly organized and able to work independently * Available during designated U.<br>S. business hours ## Preferred Experience: * Selling SaaS, marketing services, or technology * Selling to restaurants, bars, dental practices, family entertainment centers, or other local businesses * Speaking with business owners and decision-makers * Working with inbound leads, cold leads, and reactivation campaigns * Using sales scripts, automated workflows, dialers, and appointment calendars ## What Success Looks Like You consistently follow up with every assigned lead, create real conversations with qualified business owners, book appointments that actually show up, and maintain a clean and accurate pipeline in GoHighLevel.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>A reputable hospital in Lebanon is expanding its healthcare service with the opening of a modern Outpatient Clinics and Diagnostic Center in Beirut area. Bringing together multi-specialty clinics and state-of-the-art diagnostic services the new center is dedicated to providing high-quality, compassionate outpatient care.</p><br><p>Join us in building a high- team for this exciting new facility.</p><br><br>Job Description<br><ul><li>Screens and directs incoming calls, record accurate messages, and warmly greet scheduled and unscheduled visitors while managing front-desk flow.</li><li>Schedules patient appointments, coordinate consultations, process external referrals, and manage the practice's dedicated WhatsApp service for test approvals and department coordination.</li><li>Maximizes physician productivity by optimizing calendars, organizing professional meetings, and coordinating complex travel itineraries.</li><li>Oversees and process doctor fee collections and patient transactions efficiently.</li><li>Maintains patient records and implement effective filing and retrieval systems to ensure reliable historical data access.</li><li>Safeguards patient privacy and ensure full compliance with professional standards, facility policies, regulations, and Joint Commission International (JCI) standards.</li><li>Monitors medical and office supply stock levels, anticipate demand, and manage vendor orders to prevent supply chain delays.</li><li>Manages the WhatsApp service for test approvals and coordinating with the concerned departments to schedule patient appointments.</li></ul><br>Qualifications<br><ul><li>High School Diploma or equivalent.</li><li>2+ years of experience in the Administrative and Clerical Duties.</li><li>Demonstrates a strong ability to identify, analyze and solve problems. Ability to work under pressure.</li><li>Proficiency in spoken and written English and Arabic French is a plus.</li><li>Administrative skills, Organization, and Time Management abilities</li><li>Customer Service skills and Communication abilities</li></ul><br><br> </div>

<p><h4>Aspire Software company overview</h4> <p>Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>This role sits at the center of that buildout. You’ll ship near-term product features while helping us make the right architectural decisions for what’s coming. We need someone who can execute and see around corners, someone who understands both the product experience and the platform mechanics underneath it.</p> <h4>Key responsibilities</h4> <ul> <li>Build and ship AI features using our PHP/MySQL/React/Node stack with OpenAI API integration.</li> <li>Extend Astro Core chatbot capabilities with new read/write actions, graph generation, and analysis outputs.</li> <li>Help improve the external MCP connector schema, authentication, and capability surface.</li> <li>Own prompt engineering for product features: design, test, iterate, and document prompts as first-class product artifacts.</li> <li>Build the token metering and usage tracking layer per feature, per customer, per tier.</li> <li>Design and implement guardrails, access controls, and rate limiting across the Astro AI platform layer.</li> <li>Contribute to agent architecture decisions: tool access, memory design, token pool isolation, training data boundaries.</li> <li>Monitor AI feature performance in production latency, cost, output quality, failure modes and drive improvements.</li> <li>Stay current on the AI tooling landscape and bring concrete recommendations to the team.</li> </ul> <h4>Requirements</h4> <strong>AI product development</strong> <ul> <li>Hands-on experience integrating LLM APIs (OpenAI, Anthropic, or similar) into production applications used by real customers.</li> <li>Prompt engineering fluency: system prompts, few-shot examples, structured outputs, tool/function calling, chain-of-thought patterns.</li> <li>Understanding of token economics: cost per call, context management, model selection tradeoffs across feature types.</li> <li>Experience building quality evaluation and output validation frameworks around AI features.</li> <li>Awareness of AI-specific risks: hallucination, prompt injection, data leakage, output inconsistency.</li> </ul> <strong>Platform & architecture thinking</strong> <ul> <li>Experience designing or contributing to metered usage systems — API rate limiting, consumption tracking, billing integration.</li> <li>Familiarity with designing MCP (Model Context Protocol) — understanding of how LLM-native integrations differ from traditional REST.</li> <li>Ability to reason about multi-tenant access controls: how AI features should behave differently across customer tiers.</li> <li>Understanding of agent architecture patterns: tool registries, memory types, token pool management, task delegation.</li> </ul> <strong>Core stack</strong> <ul> <li>React and Node: able to build frontend components that surface AI features, including data visualizations.</li> <li>Solid PHP development experience — comfortable extending a production codebase, not just greenfield.</li> <li>MySQL: schema design, query optimization, and data modeling for AI feature state and usage tracking.</li> <li>Typescript: used on the backend of the MCP layer.</li> </ul> <p>Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field.</p> <p>3+ years of experience in consulting, digital transformation, enterprise software implementation, or AI-related projects.</p> <p>Strong understanding of artificial intelligence, machine learning, generative AI, and automation concepts.</p> <p>Strong presentation, communication, and stakeholder management skills.</p> <p>Experience working directly with customers and senior business stakeholders.</p> <p>Excellent problem-solving and analytical skills.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Infoquest At Infoquest, we believe that better decisions shape better futures.<br> We are an expert network firm on a mission to empower consultants, investors, and corporate strategists with the insights they need when they need them.<br> By combining a research-first methodology, cutting-edge technology, and a robust compliance framework, we custom-source subject matter experts who deliver targeted, on-demand knowledge.<br> As part of the Infoquest family, you’ll be joining a fast-growing startup culture at the heart of the GCC knowledge economy.<br> This is not just a job; it’s an opportunity to help shape one of the most trusted and innovative knowledge-sharing platforms in the Middle East.<br> Why We Exist In today’s world, decisions can’t wait.<br> Investment funds, corporations, consultancies, and startups rely on us when time is limited and the stakes are high.<br> Whether it’s a multi-million-dollar investment or a bold business strategy, we connect clients with the industry specialists whose expertise can make all the difference.<br> Our role is simple but powerful: we make inaccessible knowledge accessible fast.<br> The Associate Journey As an Associate, you’ll be at the center of this mission.<br> Think of yourself as the bridge between brilliant clients and the industry experts who hold the keys to crucial insights.<br> Your journey begins with hands-on training in expert sourcing, cold calling, outreach, and negotiation.<br> On a day-to-day basis, you’ll be driving outreach efforts, making calls, sending emails, and engaging professionals across industries.<br> Hitting daily and monthly KPIs will be a core part of your role, and your performance directly translates into financial rewards.<br> With our lucrative bonus structure, high achievers have the ability to double or even exceed their base salary through consistent results.<br> This isn’t a back-office role.<br> You’ll be on the phone, in your inbox, and at the forefront of sourcing experts, making sure every client request is answered quickly and effectively.<br> Along the way, you’ll sharpen your communication skills, build resilience, develop emotional intelligence, and strengthen key sales skills such as persuasion, negotiation, and influencing people from all walks of life.<br> What You’ll Do Get Smart on New Markets: Quickly understand industries, trends, and client needs.<br> Learn how to absorb information fast and translate it into effective sourcing strategies.<br> Expert Sourcing: Use LinkedIn, databases, and online tools to identify and source experts across industries.<br> Be resourceful and creative in finding the right people who can deliver real impact.<br> Initial Outreach: Contact potential experts through cold calls, emails, and messages.<br> Build confidence, resilience, and the ability to capture someone’s attention in the first few seconds, developing real sales skills in the process.<br> Convincing and Negotiation: Persuade and engage experts by building trust, handling objections, and securing participation in projects.<br> Apply emotional intelligence by adapting your tone, reading people, and connecting with them authentically, the same core abilities found in successful sales roles.<br> Qualification: Conduct screening calls to assess expertise and fit.<br> Develop your ability to ask the right questions, evaluate answers, and ensure relevance while creating a positive experience for the expert.<br> Compliance and Data Security: Handle sensitive client and expert information responsibly, always adhering to Infoquest’s policies and industry regulations.<br> KPI Achievement: Consistently work toward daily and monthly targets around calls, outreaches, and expert confirmations.<br> Performance-based bonuses reward Associates who achieve and exceed their KPIs.<br> What We’re Looking For 0–4 years of professional experience.<br> Whether you’re a fresh graduate or an early-career professional, this role is built for ambitious talent ready to grow fast.<br> Strong command of English with excellent writing and communication skills.<br> Time management and organizational skills to handle multiple projects at once.<br> A proactive, collaborative mindset with the ability to thrive in a fast-paced environment.<br> A personal match with our values: Excellence, Results, Adaptability, Collaboration, High Performance, and Integrity.<br> Bonus Points If You Have Relevant internships or experience in business, consulting, or commercial fields.<br> An entrepreneurial spirit with a passion for building and creating.<br> Fluency in Arabic and/or French.<br> What We Offer ✨ A competitive salary, company merchandise, and the chance to grow with a high-speed startup.<br> Clear career progression and access to learning &amp; development programs.<br> High bonus scheme: ability to double (or more) base salary with a lucrative incentive structure.<br> A vibrant workspace in the Beirut Digital District.<br> Team events, dinners, and bonding activities that make work more fun.<br> Our Interview Process We keep it simple, transparent, and engaging: Initial Screening Interview Case Study Interview In-Person Interview + Meet the Team Offer Call A Note from Us At Infoquest, diversity is our strength.<br> We’re committed to creating a workplace that is fair, equitable, and welcoming for everyone regardless of race, ethnicity, or background.<br> “Don’t worry if you don’t match every requirement.<br> What matters most is your drive, potential, and willingness to learn.<br>”</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a&nbsp;Customer Service Coordinator who will handle the administrative certification process related to all international medical claims and to the different products and services at Health Services department.</p><br><p><strong>Duties &amp; Responsibilities:</strong></p><br><ul><li>Supports international partners by providing their inbound adherents with the requested services in a timely manner including:&nbsp; access to the GlobeMed local networks, arranging medical evacuations and repatriations, arranging medial and travel assistance services.</li><li>Supports GlobeMed operations by providing their outbound adherents with the requested services in a timely manner including:&nbsp; access to the GlobeMed international networks, support with cross border claims, arranging medical evacuations and repatriations, arranging medial and travel assistance services.</li><li>File and report IHS claims experience; Create international provider on IHS portal and Manage claim on IHS portal</li><li>Following up with customers to ensure service was delivered and address their needs.</li><li>Coordinate and following up with GlobeMed departments to ensure services are delivered within acceptable timeframes and quality levels.</li><li>Provides information to IHS customers about GlobeMed local and international provider networks as well as products and service offerings.</li><li>Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.</li><li>Maintains case records by updating case information</li></ul><br>Qualifications<br><p><u>Education:</u></p><br><p>Bachelor’s degree in Nursing.</p><br><p><u>Experience/Knowledge: </u></p><br><ul><li>Basic computer literacy with the ability and willingness to learn and develop knowledge of healthcare insurance and TPA operations.</li><li>Previous experience in customer service, call center, healthcare, or a similar service-oriented environment is an advantage.</li></ul><p><u>Technical Skills/Competencies:</u></p><br><ul><li><strong>Customer Orientation:</strong> Strong customer-focused approach with the ability to understand and respond to customer needs.</li><li><strong>Communication:</strong> Professional, empathetic, and patient when dealing with customers, members, and providers.</li><li><strong>Phone Skills:</strong> Clear and effective communication in a customer service environment.</li><li><strong>Attention to Detail:</strong> Accurate and meticulous when handling customer information and requests.</li><li><strong>Organization:</strong> Ability to manage multiple tasks while maintaining service quality and accuracy.</li><li><strong>Adaptability &amp; Flexibility:</strong> Ability to handle different situations and work schedules based on business requirements.</li><li><strong>Language:</strong> Fluent in spoken English &amp;&nbsp;Arabic, and French is a plus.</li></ul><br><br> </div>

<p><h4>Job description</h4> <p>Marvin's Organic Gardens is our vehicle of consciousness in our local community and beyond, focusing on total integrity and absolute commitment to quality in ecological landscapes. Our ongoing mission is to create a landscape ecosystem and natural lifestyle business that promotes and supports the health and respect for Mother Nature and all beings. Come be part of our elevated community where you can truly make a difference.</p> <h4>Job summary</h4> <p>This is the operational nerve center of a 27-year-old business. Right now, one of our co-owners carries the full weight of office operations, client communication, scheduling, project coordination, and team logistics, in addition to parenting, creative direction, and strategic planning. This office operation has served us well, and we are ready for the next evolution of our business.</p> <p>We are hiring someone who can take full ownership of the office and operations function. Someone who sees what needs to happen, makes it happen, and keeps the entire machine running so our owners can focus on the creative vision that built this company. By month three, we would provide you the training needed to be running the daily operations independently. By month six, the owners will trust you enough to step away for 2 weeks and be confident that everything is in order.</p> <h4>Responsibilities</h4> <ul> <li><strong>Client intake & communication:</strong> Answer phones, respond to inquiries, screen leads, qualify new clients, and manage ongoing client relationships. You are the first voice people hear and the last voice before a project wraps. MOG’s reputation lives in how clients feel when they interact with us. We communicate on YouTube, Instagram, and Facebook.</li> <li><strong>Scheduling & dispatching:</strong> Coordinate crew schedules, manage the calendar, adapt to weather changes and material delays, and keep clients informed about timing. Our crews and clients both rely on you to respect their time.</li> <li><strong>Project coordination:</strong> Bridge the gap between the office and the field. Track project status, manage material orders, flag issues before they become problems, and ensure nothing falls through the cracks between a client’s expectations and a crew’s execution.</li> <li><strong>Administrative systems:</strong> Manage invoicing and billing, track expenses, process timekeeping, handle HR basics (job postings, preliminary interviews, onboarding/offboarding), and keep all administrative systems current. Proficiency in QuickBooks or prepared to learn, Jobber, Slack, and Google/Microsoft Office required.</li> <li><strong>Problem solving:</strong> Things come up. Weather changes plans. Clients call with urgent requests. Materials don’t arrive. Crew members get sick. You use good judgment to handle what you can, escalate what you should, and always protect the client experience.</li> </ul> <h4>Qualifications</h4> <ul> <li>You have 3+ years of experience in office management, operations coordination, or administrative leadership, ideally in a small business or field-service environment.</li> <li>You are proficient in QuickBooks, Google Workspace, and Microsoft Office. Experience with Jobber, Run ADP, Slack, and Adobe Acrobat is a strong plus.</li> <li>You communicate clearly, warmly, and professionally with clients, crew members, and owners alike.</li> <li>You can manage multiple priorities simultaneously without dropping the ball.</li> <li>You are a self-starter who identifies problems and solves them before being asked.</li> <li>You are comfortable in either our Cincinnati, Pleasant Ridge office, or Lebanon office.</li> <li>You understand seasonal business rhythms — busy season (March-November) requires more availability and flexibility.</li> <li>You align with MOG’s values: ecological consciousness, family-first culture, integrity, and respect for all beings.</li> <li>We are an inclusive community and welcome all peoples to apply.</li> </ul></p><p></p>

Company: Standards Consultants <br>Location: Beirut, Lebanon (Verdun) <br>Job Type: Full-Time  <br> <br>Standards Consultants is looking for an energetic, persuasive, and target-driven Public Training Sales Executive to join our team in Verdun, Beirut, driving seat registrations and individual enrollments for our open-calendar workshops, executive masterclasses, and certification programs.  <br> <br>Key Responsibilities: <br> Ad & Campaign Creation: Draft compelling promotional ad copy, social announcements, and WhatsApp broadcasts for scheduled public courses using AI tools (such as Gemini).  <br> Fast Inquiry Conversion: Manage and promptly respond to multi-channel inbound leads across WhatsApp, phone calls, website forms, and direct messages within short response windows.  <br> Consultative Enrollment Selling: Guide prospective delegates through course curriculums, trainer profiles, and international accreditation value to convert interest into paid registrations.  <br> Invoicing & Payment Tracking: Issue registration forms and proforma invoices, verify payment settlements with Finance, and lock participant seat bookings.  <br> Operational Handover & Alumni Growth: Hand over finalized attendee rosters to the Executive Coordinator and re-engage alumni networks for advanced masterclass tracks.  <br>Requirements: <br> Bachelor’s degree in Marketing, Business Administration, Public Relations, Communications, or a related field.  <br> 2 to 4 years of proven direct sales, inside sales, tele-sales, or educational program enrollment experience within a training center, executive academy, or professional services firm.  <br> Strong track record of closing inbound leads rapidly via WhatsApp, phone, and digital channels.  <br> Fluent in English and Arabic (both written and spoken) with persuasive consultative communication skills.  <br> High responsiveness, structured follow-up habits, and goal-oriented closing ability

GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a Customer Service Coordinator who will handle the administrative certification process related to all international medical claims and to the different products and services at Health Services department. <br> <br>Duties & Responsibilities: <br> <br> Supports international partners by providing their inbound adherents with the requested services in a timely manner including: access to the GlobeMed local networks, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> Supports GlobeMed operations by providing their outbound adherents with the requested services in a timely manner including: access to the GlobeMed international networks, support with cross border claims, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> File and report IHS claims experience; Create international provider on IHS portal and Manage claim on IHS portal <br> Following up with customers to ensure service was delivered and address their needs. <br> Coordinate and following up with GlobeMed departments to ensure services are delivered within acceptable timeframes and quality levels. <br> Provides information to IHS customers about GlobeMed local and international provider networks as well as products and service offerings. <br> Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. <br> Maintains case records by updating case information <br> <br>Qualifications <br> <br>Education: <br> <br>Bachelor’s degree in Nursing. <br> <br>Experience/Knowledge: <br> <br> Basic computer literacy with the ability and willingness to learn and develop knowledge of healthcare insurance and TPA operations. <br> Previous experience in customer service, call center, healthcare, or a similar service-oriented environment is an advantage. <br> <br>Technical Skills/Competencies: <br> <br> Customer Orientation: Strong customer-focused approach with the ability to understand and respond to customer needs. <br> Communication: Professional, empathetic, and patient when dealing with customers, members, and providers. <br> Phone Skills: Clear and effective communication in a customer service environment. <br> Attention to Detail: Accurate and meticulous when handling customer information and requests. <br> Organization: Ability to manage multiple tasks while maintaining service quality and accuracy. <br> Adaptability & Flexibility: Ability to handle different situations and work schedules based on business requirements. <br> Language: Fluent in spoken English & Arabic, and French is a plus

<p><h4>About Infoquest</h4> <p>At Infoquest, we believe that better decisions shape better futures. We are an expert network firm on a mission to empower consultants, investors, and corporate strategists with the insights they need when they need them. By combining a research-first methodology, cutting-edge technology, and a robust compliance framework, we custom-source subject matter experts who deliver targeted, on-demand knowledge.</p> <p>As part of the Infoquest family, you’ll be joining a fast-growing startup culture at the heart of the GCC knowledge economy. This is not just a job; it’s an opportunity to help shape one of the most trusted and innovative knowledge-sharing platforms in the Middle East.</p> <h4>Why we exist</h4> <p>In today’s world, decisions can’t wait. Investment funds, corporations, consultancies, and startups rely on us when time is limited and the stakes are high. Whether it’s a multi-million-dollar investment or a bold business strategy, we connect clients with the industry specialists whose expertise can make all the difference.</p> <p>Our role is simple but powerful: we make inaccessible knowledge accessible fast.</p> <h4>The associate journey</h4> <p>As an Associate, you’ll be at the center of this mission. Think of yourself as the bridge between brilliant clients and the industry experts who hold the keys to crucial insights.</p> <p>Your journey begins with hands-on training in expert sourcing, cold calling, outreach, and negotiation. On a day-to-day basis, you’ll be driving outreach efforts, making calls, sending emails, and engaging professionals across industries. Hitting daily and monthly KPIs will be a core part of your role, and your performance directly translates into financial rewards. With our lucrative bonus structure, high achievers have the ability to double or even exceed their base salary through consistent results.</p> <p>This isn’t a back-office role. You’ll be on the phone, in your inbox, and at the forefront of sourcing experts, making sure every client request is answered quickly and effectively. Along the way, you’ll sharpen your communication skills, build resilience, develop emotional intelligence, and strengthen key sales skills such as persuasion, negotiation, and influencing people from all walks of life.</p> <h4>What you’ll do</h4> <ul> <li><strong>Get smart on new markets:</strong> Quickly understand industries, trends, and client needs. Learn how to absorb information fast and translate it into effective sourcing strategies.</li> <li><strong>Expert sourcing:</strong> Use LinkedIn, databases, and online tools to identify and source experts across industries. Be resourceful and creative in finding the right people who can deliver real impact.</li> <li><strong>Initial outreach:</strong> Contact potential experts through cold calls, emails, and messages. Build confidence, resilience, and the ability to capture someone’s attention in the first few seconds, developing real sales skills in the process.</li> <li><strong>Convincing and negotiation:</strong> Persuade and engage experts by building trust, handling objections, and securing participation in projects. Apply emotional intelligence by adapting your tone, reading people, and connecting with them authentically, the same core abilities found in successful sales roles.</li> <li><strong>Qualification:</strong> Conduct screening calls to assess expertise and fit. Develop your ability to ask the right questions, evaluate answers, and ensure relevance while creating a positive experience for the expert.</li> <li><strong>Compliance and data security:</strong> Handle sensitive client and expert information responsibly, always adhering to Infoquest’s policies and industry regulations.</li> <li><strong>KPI achievement:</strong> Consistently work toward daily and monthly targets around calls, outreaches, and expert confirmations. Performance-based bonuses reward Associates who achieve and exceed their KPIs.</li> </ul> <h4>What we’re looking for</h4> <ul> <li>0–4 years of professional experience. Whether you’re a fresh graduate or an early-career professional, this role is built for ambitious talent ready to grow fast.</li> <li>Strong command of English with excellent writing and communication skills.</li> <li>Time management and organizational skills to handle multiple projects at once.</li> <li>A proactive, collaborative mindset with the ability to thrive in a fast-paced environment.</li> <li>A personal match with our values: Excellence, Results, Adaptability, Collaboration, High Performance, and Integrity.</li> </ul> <h4>Bonus points if you have</h4> <ul> <li>Relevant internships or experience in business, consulting, or commercial fields.</li> <li>An entrepreneurial spirit with a passion for building and creating.</li> <li>Fluency in Arabic and/or French.</li> </ul> <h4>What we offer</h4> <ul> <li>A competitive salary, company merchandise, and the chance to grow with a high-speed startup.</li> <li>Clear career progression and access to learning and development programs.</li> <li>High bonus scheme: ability to double (or more) base salary with a lucrative incentive structure.</li> <li>A vibrant workspace in the Beirut Digital District.</li> <li>Team events, dinners, and bonding activities that make work more fun.</li> </ul> <h4>Our interview process</h4> <ul> <li>Initial screening interview</li> <li>Case study interview</li> <li>In-person interview and meet the team</li> <li>Offer call</li> </ul> <h4>A note from us</h4> <p>At Infoquest, diversity is our strength. We’re committed to creating a workplace that is fair, equitable, and welcoming for everyone regardless of race, ethnicity, or background.</p> <p>“Don’t worry if you don’t match every requirement. What matters most is your drive, potential, and willingness to learn.”</p></p><p></p>

<p><h4>About Infoquest</h4> <p>At Infoquest, we believe that better decisions shape better futures. We are an expert network firm on a mission to empower consultants, investors, and corporate strategists with the insights they need when they need them. By combining a research-first methodology, cutting-edge technology, and a robust compliance framework, we custom-source subject matter experts who deliver targeted, on-demand knowledge.</p> <p>As part of the Infoquest family, you’ll be joining a fast-growing startup culture at the heart of the GCC knowledge economy. This is not just a job; it’s an opportunity to help shape one of the most trusted and innovative knowledge-sharing platforms in the Middle East.</p> <h4>Why we exist</h4> <p>In today’s world, decisions can’t wait. Investment funds, corporations, consultancies, and startups rely on us when time is limited and the stakes are high. Whether it’s a multi-million-dollar investment or a bold business strategy, we connect clients with the industry specialists whose expertise can make all the difference.</p> <p>Our role is simple but powerful: we make inaccessible knowledge accessible fast.</p> <h4>The associate journey</h4> <p>As an Associate, you’ll be at the center of this mission. Think of yourself as the bridge between brilliant clients and the industry experts who hold the keys to crucial insights.</p> <p>Your journey begins with hands-on training in expert sourcing, cold calling, outreach, and negotiation. On a day-to-day basis, you’ll be driving outreach efforts, making calls, sending emails, and engaging professionals across industries. Hitting daily and monthly KPIs will be a core part of your role, and your performance directly translates into financial rewards. With our lucrative bonus structure, high achievers have the ability to double or even exceed their base salary through consistent results.</p> <p>This isn’t a back-office role. You’ll be on the phone, in your inbox, and at the forefront of sourcing experts, making sure every client request is answered quickly and effectively. Along the way, you’ll sharpen your communication skills, build resilience, develop emotional intelligence, and strengthen key sales skills such as persuasion, negotiation, and influencing people from all walks of life.</p> <h4>What you’ll do</h4> <ul> <li><strong>Get smart on new markets:</strong> Quickly understand industries, trends, and client needs. Learn how to absorb information fast and translate it into effective sourcing strategies.</li> <li><strong>Expert sourcing:</strong> Use LinkedIn, databases, and online tools to identify and source experts across industries. Be resourceful and creative in finding the right people who can deliver real impact.</li> <li><strong>Initial outreach:</strong> Contact potential experts through cold calls, emails, and messages. Build confidence, resilience, and the ability to capture someone’s attention in the first few seconds, developing real sales skills in the process.</li> <li><strong>Convincing and negotiation:</strong> Persuade and engage experts by building trust, handling objections, and securing participation in projects. Apply emotional intelligence by adapting your tone, reading people, and connecting with them authentically, the same core abilities found in successful sales roles.</li> <li><strong>Qualification:</strong> Conduct screening calls to assess expertise and fit. Develop your ability to ask the right questions, evaluate answers, and ensure relevance while creating a positive experience for the expert.</li> <li><strong>Compliance and data security:</strong> Handle sensitive client and expert information responsibly, always adhering to Infoquest’s policies and industry regulations.</li> <li><strong>KPI achievement:</strong> Consistently work toward daily and monthly targets around calls, outreaches, and expert confirmations. Performance-based bonuses reward Associates who achieve and exceed their KPIs.</li> </ul> <h4>What we’re looking for</h4> <ul> <li>0–4 years of professional experience. Whether you’re a fresh graduate or an early-career professional, this role is built for ambitious talent ready to grow fast.</li> <li>Strong command of English with excellent writing and communication skills.</li> <li>Time management and organizational skills to handle multiple projects at once.</li> <li>A proactive, collaborative mindset with the ability to thrive in a fast-paced environment.</li> <li>A personal match with our values: Excellence, Results, Adaptability, Collaboration, High Performance, and Integrity.</li> </ul> <h4>Bonus points if you have</h4> <ul> <li>Relevant internships or experience in business, consulting, or commercial fields.</li> <li>An entrepreneurial spirit with a passion for building and creating.</li> <li>Fluency in Arabic and/or French.</li> </ul> <h4>What we offer</h4> <ul> <li>A competitive salary, company merchandise, and the chance to grow with a high-speed startup.</li> <li>Clear career progression and access to learning and development programs.</li> <li>High bonus scheme: ability to double (or more) base salary with a lucrative incentive structure.</li> <li>A vibrant workspace in the Beirut Digital District.</li> <li>Team events, dinners, and bonding activities that make work more fun.</li> </ul> <h4>Our interview process</h4> <ul> <li>Initial screening interview</li> <li>Case study interview</li> <li>In-person interview and meet the team</li> <li>Offer call</li> </ul> <h4>A note from us</h4> <p>At Infoquest, diversity is our strength. We’re committed to creating a workplace that is fair, equitable, and welcoming for everyone regardless of race, ethnicity, or background.</p> <p>“Don’t worry if you don’t match every requirement. What matters most is your drive, potential, and willingness to learn.”</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Infoquest At Infoquest, we believe that better decisions shape better futures.<br> We are an expert network firm on a mission to empower consultants, investors, and corporate strategists with the insights they need when they need them.<br> By combining a research-first methodology, cutting-edge technology, and a robust compliance framework, we custom-source subject matter experts who deliver targeted, on-demand knowledge.<br> As part of the Infoquest family, you’ll be joining a fast-growing startup culture at the heart of the GCC knowledge economy.<br> This is not just a job; it’s an opportunity to help shape one of the most trusted and innovative knowledge-sharing platforms in the Middle East.<br> Why We Exist In today’s world, decisions can’t wait.<br> Investment funds, corporations, consultancies, and startups rely on us when time is limited and the stakes are high.<br> Whether it’s a multi-million-dollar investment or a bold business strategy, we connect clients with the industry specialists whose expertise can make all the difference.<br> Our role is simple but powerful: we make inaccessible knowledge accessible fast.<br> The Associate Journey As an Associate, you’ll be at the center of this mission.<br> Think of yourself as the bridge between brilliant clients and the industry experts who hold the keys to crucial insights.<br> Your journey begins with hands-on training in expert sourcing, cold calling, outreach, and negotiation.<br> On a day-to-day basis, you’ll be driving outreach efforts, making calls, sending emails, and engaging professionals across industries.<br> Hitting daily and monthly KPIs will be a core part of your role, and your performance directly translates into financial rewards.<br> With our lucrative bonus structure, high achievers have the ability to double or even exceed their base salary through consistent results.<br> This isn’t a back-office role.<br> You’ll be on the phone, in your inbox, and at the forefront of sourcing experts, making sure every client request is answered quickly and effectively.<br> Along the way, you’ll sharpen your communication skills, build resilience, develop emotional intelligence, and strengthen key sales skills such as persuasion, negotiation, and influencing people from all walks of life.<br> What You’ll Do Get Smart on New Markets: Quickly understand industries, trends, and client needs.<br> Learn how to absorb information fast and translate it into effective sourcing strategies.<br> Expert Sourcing: Use LinkedIn, databases, and online tools to identify and source experts across industries.<br> Be resourceful and creative in finding the right people who can deliver real impact.<br> Initial Outreach: Contact potential experts through cold calls, emails, and messages.<br> Build confidence, resilience, and the ability to capture someone’s attention in the first few seconds, developing real sales skills in the process.<br> Convincing and Negotiation: Persuade and engage experts by building trust, handling objections, and securing participation in projects.<br> Apply emotional intelligence by adapting your tone, reading people, and connecting with them authentically, the same core abilities found in successful sales roles.<br> Qualification: Conduct screening calls to assess expertise and fit.<br> Develop your ability to ask the right questions, evaluate answers, and ensure relevance while creating a positive experience for the expert.<br> Compliance and Data Security: Handle sensitive client and expert information responsibly, always adhering to Infoquest’s policies and industry regulations.<br> KPI Achievement: Consistently work toward daily and monthly targets around calls, outreaches, and expert confirmations.<br> Performance-based bonuses reward Associates who achieve and exceed their KPIs.<br> What We’re Looking For 0–4 years of professional experience.<br> Whether you’re a fresh graduate or an early-career professional, this role is built for ambitious talent ready to grow fast.<br> Strong command of English with excellent writing and communication skills.<br> Time management and organizational skills to handle multiple projects at once.<br> A proactive, collaborative mindset with the ability to thrive in a fast-paced environment.<br> A personal match with our values: Excellence, Results, Adaptability, Collaboration, High Performance, and Integrity.<br> Bonus Points If You Have Relevant internships or experience in business, consulting, or commercial fields.<br> An entrepreneurial spirit with a passion for building and creating.<br> Fluency in Arabic and/or French.<br> What We Offer ✨ A competitive salary, company merchandise, and the chance to grow with a high-speed startup.<br> ? Clear career progression and access to learning &amp; development programs.<br> ? High bonus scheme: ability to double (or more) base salary with a lucrative incentive structure.<br> ? A vibrant workspace in the Beirut Digital District.<br> ? Team events, dinners, and bonding activities that make work more fun.<br> Our Interview Process We keep it simple, transparent, and engaging: Initial Screening Interview Case Study Interview In-Person Interview + Meet the Team Offer Call A Note from Us At Infoquest, diversity is our strength.<br> We’re committed to creating a workplace that is fair, equitable, and welcoming for everyone regardless of race, ethnicity, or background.<br> “Don’t worry if you don’t match every requirement.<br> What matters most is your drive, potential, and willingness to learn.<br>”</span> </div>

<div ><p><strong><span >COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</span></strong><span ></span></p><p><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.</span></p><p><span >DHL Lebanon is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place to Work in Lebanon for consecutive years since 2023.</span></p><p><span >Join DHL Express and be part of a global network built on service excellence, quality, and sustainability. Together, we connect with people and improve lives through the power of international trade—not only for our customers, but for every member of our team.</span></p><p><span >Discover more about our culture, our people, and our purpose: <a href="https://careers.dhl.com/global/en">https://careers.dhl.com/global/en</a></span></p><p><strong><span >ABOUT THE ROLE</span></strong><span ></span></p><p><span >We are looking for a customer-focused Customer Care Advisor to join our Customer Service team. You will investigate shipment issues, keep customers informed, and coordinate with internal teams and the DHL network to resolve concerns quickly and professionally.</span></p><p><strong><span >KEY RESPONSIBILITIES</span></strong><span ></span></p><ul > <li><span >Investigate delayed, lost, damaged, returned, misrouted, or undelivered shipments.</span></li> <li><span >Handle trace inquiries in line with DHL service standards and processes.</span></li> <li><span >Provide customers with timely, clear, and accurate updates.</span></li> <li><span >Resolve complaints with empathy, composure, and ownership, without over-committing.</span></li> <li><span >Coordinate with Operations and other departments on service recovery.</span></li> <li><span >Respond to inquiries about shipment status, prices, customs requirements, and DHL services.</span></li> <li><span >Maintain accurate case records in the relevant systems.</span></li> <li><span >Support Frontline call overflow when required.</span></li> <li><span >Analyze recurring shipment issues, determine root causes, and drive effective resolution.</span></li> <li><span >Contribute to customer service, quality, and resolution targets.</span></li> </ul><p><strong><span >KEY RESPONSIBILITIES</span></strong><span ></span></p><ul > <li><span >College degree preferred.</span></li> <li><span >Around 2 years of experience in a customer contact center, telesales, customer service, or similar service environment is preferred.</span></li> <li><span >Experience handling customer complaints and service recovery cases.</span></li> <li><span >Advanced English, with the ability to read, write, and speak professionally.</span></li> <li><span >Excellent telephone, interpersonal, negotiation, and conflict-resolution skills.</span></li> <li><span >Strong problem-solving, planning, and decision-making abilities.</span></li> <li><span >Ability to remain calm, positive, and effective under pressure.</span></li> <li><span >Good organizational skills, attention to detail, and accountability.</span></li> <li><span >Experience with telephone, shipment tracking, order booking, CRM, or ticketing systems is an advantage.</span></li> <li><span >A collaborative mindset and experience working effectively in teams.</span></li> </ul><p><strong><span >Why Join DHL Express?</span></strong><span ></span></p><p><span >Be part of a global leader in logistics and innovation</span></p><p><span >Work on cutting-edge AI and digital transformation initiatives</span></p><p><span >Collaborative and dynamic international environment</span></p><p><span >Opportunities for growth, learning, and impact</span></p><p><strong><span >Careers at DHL</span></strong><span ></span></p><p><span >At DHL, we believe our people are our greatest asset. We are committed to building an inclusive environment where innovation, teamwork, and excellence thrive.</span></p><p><span ></span></p><p><span ></span></p></div><div></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>HOMERS AI LLC is a newly established platform for requesting home services through an App</p><br><br>Job Description<br><p>Location: Beirut, Lebanon<br> Employment Type: Full-time<br> Company: HOMERS AI LLC</p><br><p>Company Description</p><br><p>HOMERS AI LLC is an innovative technology platform that connects homeowners with trusted home service professionals through a mobile app. Our mission is to simplify home service bookings while creating growth opportunities for skilled service providers.</p><br><p>As we continue to expand, we are looking for a proactive and customer-focused Customer Support &amp; Platform Operations Coordinator to join our growing team.</p><br><p>⸻</p><br><p>Job Description</p><br><p>As a Customer Support &amp; Platform Operations Coordinator, you will play a key role in ensuring a seamless experience for both customers and service providers. You will manage customer communications, support vendor onboarding, monitor platform operations, and coordinate service requests from initiation through completion.</p><br><p>This role combines customer service, operational coordination, and platform administration, making it ideal for candidates who enjoy problem-solving, communication, and working in a fast-paced technology environment.</p><br><p>Key Responsibilities</p><br><p>* Serve as the primary point of contact for customers and service providers via phone, WhatsApp, email, and chat.<br> * Respond promptly to customer inquiries and resolve issues professionally.<br> * Assist vendors with registration, onboarding, profile updates, and platform usage.<br> * Monitor the platform dashboard to ensure service requests are assigned and progressing efficiently.<br> * Coordinate between customers, vendors, and internal teams to ensure timely completion of service requests.<br> * Follow up on open cases and maintain high customer satisfaction levels.<br> * Escalate technical or operational issues to the appropriate teams when required.<br> * Maintain accurate records of customer interactions and platform activities.<br> * Generate basic operational reports and highlight recurring issues or opportunities for improvement.<br> * Support the implementation of new platform features and operational processes.<br> * Contribute ideas to improve the overall customer and vendor experience.</p><br><p>⸻</p><br><p>Qualifications</p><br><p>* Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.<br> * 1–2 years of experience in Customer Service, Call Center, Operations, Platform Support, or a similar role.<br> * Excellent communication skills in Arabic and English (French is an advantage).<br> * Strong customer service and relationship management skills.<br> * Excellent organizational and multitasking abilities.<br> * Comfortable working with digital platforms, CRM systems, and online dashboards.<br> * Good analytical and problem-solving skills.<br> * Proficiency in Microsoft Office, particularly Excel and Outlook.<br> * Ability to work independently while collaborating effectively within a team.<br> * Detail-oriented with a proactive and solution-driven mindset.</p><br><p>⸻</p><br><p>What We Offer</p><br><p>* Opportunity to join an exciting and growing technology startup.<br> * A collaborative and supportive work environment.<br> * Professional development and career growth opportunities.<br> * Exposure to technology, operations, and customer experience management.<br> * The chance to contribute to building an innovative platform from the ground up.</p><br><br><br> </div>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply? Pass qualification(s)? Join a project? Complete tasks? Get paid.</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply > Pass qualification(s) > Join a project > Complete tasks > Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>