Document Controller

<p><b>Role Overview </b><br> <br>The Front Office &amp; Customer Care Officer serves as the primary point of contact for JRS Holdings and its affiliated companies, ensuring professional handling of incoming calls, customer inquiries, and visitors. The role focuses on delivering excellent customer service, coordinating communications across departments, and ensuring timely follow-up on client requests and business opportunities. <br> <br><b>Key Responsibilities: </b><br> <br>Call Management: Answer and manage incoming calls for all group companies, ensuring accurate routing, message-taking, and timely follow-up. <br> <br>Customer Care: Handle client inquiries professionally, resolve straightforward requests, and escalate complaints or complex issues to the appropriate departments. <br> <br>Lead Coordination: Record client inquiries in the designated tracking system, assign leads to the relevant sales representatives, and ensure timely follow-up. <br> <br>Front Desk &amp; Reception: Welcome visitors, coordinate appointments, and maintain a professional and welcoming reception environment. <br> <br>Internal Communication: Facilitate effective communication between clients, sales teams, and relevant departments to ensure efficient service delivery. <br> <br>Complaint Management: Document customer concerns, monitor recurring issues, and coordinate resolutions with the concerned teams. <br> <br>Administrative Support: Manage incoming correspondence, couriers, deliveries, meeting room arrangements, and other front-office administrative tasks. <br> <br>Reporting &amp; Follow-up: Maintain accurate call logs, visitor records, and inquiry trackers while providing regular updates to management. <br> <br>Confidentiality: Ensure the proper handling and protection of client, employee, and company information.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Requirements: <br> <br>Bachelor's degree in Business Administration, Hospitality, Tourism, Communications, or a related field. A technical diploma (TS/LT) with relevant experience may be considered. <br> <br>Minimum 2 years of experience in call center operations, customer service, or a similar role. <br> <br>Previous experience in travel, aviation, hospitality, or front-office operations is an advantage. <br> <br>Excellent command of Arabic, English, and French, both spoken and written (mandatory). <br> <br>Strong communication, interpersonal, and customer service skills. <br> <br>Ability to handle multiple calls, inquiries, and visitors efficiently. <br> <br>Proficiency in MS Office, Google Workspace, and customer tracking systems. <br> <br>Strong organizational, problem-solving, and follow-up skills. <br> <br>Professional appearance, positive attitude, and ability to remain calm under pressure. <br> <br>High level of discretion, reliability, and confidentiality.</p>

Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the role</h4> <p>We are looking for an integration specialist to join our technology team. In this role, you will design, configure, and maintain data integrations between enterprise systems, e-commerce platforms, and external business partners. You’ll work hands-on with Linux environments, Java, and scripting to ensure reliable and secure data flow that powers our customers’ operations.</p> <h4>Key responsibilities</h4> <ul> <li>Build and support integrations</li> <li>Configure and manage subscriptions, jobs, and properties in our integration platform.</li> <li>Develop and maintain data transformations (CSV, XML, EDI, JSON) and file-based data exchanges.</li> <li>Connect internal and external systems using protocols such as HTTP, FTP/SFTP, and AS2.</li> <li>Automate & maintain systems</li> <li>Write and maintain Bash scripts and cron jobs to automate tasks and streamline operations.</li> <li>Perform routine server maintenance, including SSL renewals, API token refreshes, and file cleanup.</li> <li>Monitor performance, troubleshoot issues, and optimize system reliability.</li> <li>Ensure quality & security</li> <li>Investigate and resolve integration issues quickly to minimize downtime.</li> <li>Maintain compliance with data security and privacy requirements.</li> <li>Document processes, configurations, and best practices for team knowledge sharing.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong proficiency with Linux system administration.</li> <li>Java development experience, ideally with integration frameworks (Apache Camel, Spring, or similar).</li> <li>Solid experience with Bash scripting and job scheduling on Linux.</li> <li>Knowledge of data exchange formats (XML, JSON, EDI, CSV).</li> <li>Familiarity with databases (MySQL, Oracle, SQL Server).</li> <li>Strong troubleshooting and problem-solving skills in integration-heavy environments.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with enterprise integration platforms or middleware.</li> <li>Knowledge of EDI (AS2/OpenAS2) and e-commerce integrations (punchouts, order feeds, inventory updates).</li> <li>Familiarity with monitoring/logging tools (e.g., ELK, Kibana, Papertrail).</li> <li>Experience automating operational tasks and system maintenance.</li> </ul>

Kaizen Asset Management Services is seeking a dedicated and organized mobilization coordinator to oversee and facilitate the preparation and deployment of our project teams and resources. The mobilization coordinator plays a crucial role in ensuring that all necessary logistical, regulatory, and administrative steps are taken for operational readiness before project commencement.</p> <h4>Key Responsibilities:</h4> <ul> <li>Coordinate the mobilization process for project teams, ensuring all personnel, materials, and equipment are in place for project launch.</li> <li>Develop and maintain detailed mobilization schedules and action plans, tracking progress and addressing any issues swiftly.</li> <li>Collaborate with various departments and stakeholders to gather relevant information and logistics necessary for successful mobilization.</li> <li>Ensure compliance with all relevant regulations, safety standards, and project requirements, conducting risk assessments as necessary.</li> <li>Communicate effectively with team members and project leaders to provide updates on mobilization status, challenges, and solutions.</li> <li>Assist with onboarding and training of project personnel, ensuring they possess the necessary skills and knowledge to meet project requirements.</li> <li>Support procurement efforts for necessary materials and equipment while maintaining budgetary constraints.</li> <li>Document mobilization processes and improvements to enhance future coordination efforts.</li> </ul> <h4>Key Performance Indicators (KPIs):</h4> <ul> <li>Timeliness of the mobilization process and adherence to project timelines.</li> <li>Accuracy and completeness of logistics and personnel deployment.</li> <li>Stakeholder satisfaction regarding coordination and communication throughout the mobilization phase.</li> <li>Compliance with safety and regulatory standards during mobilization activities.</li> </ul> <h4>Requirements:</h4> <ul> <li>Bachelor’s degree in business administration, project management, or a related field.</li> <li>Minimum of 3 years of experience in project coordination or mobilization roles, preferably in asset management or construction industries.</li> <li>Strong organizational and multitasking skills, with a keen eye for detail.</li> <li>Exceptional verbal and written communication abilities.</li> <li>Proficient in project management software and Microsoft Office Suite.</li> <li>Ability to work under pressure and meet tight deadlines while maintaining quality.</li> <li>Flexibility to travel as necessary to project sites and locations.</li> <li>Strong problem-solving skills and the ability to adapt to changing circumstances.</li> <li>Familiarity with compliance regulations and safety standards in the asset management or construction sectors is a plus.</li> </ul>

Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process. Its decentralized model has allowed it to become a hub for rapid growth by reinvesting in its portfolio.</p> <h4>About the role</h4> <p>We are looking for an integration specialist to join our technology team in Lebanon. In this role, you will design, configure, and maintain data integrations between enterprise systems, e-commerce platforms, and external business partners. You will work hands-on with Linux environments, Java, and scripting to ensure reliable and secure data flow that powers our customers’ operations.</p> <h4>Key responsibilities</h4> <p><strong>Build and support integrations</strong></p> <ul> <li>Configure and manage subscriptions, jobs, and properties in our integration platform.</li> <li>Develop and maintain data transformations (CSV, XML, EDI, and JSON) and file-based data exchanges.</li> <li>Connect internal and external systems using protocols such as HTTP, FTP/SFTP, and AS2.</li> </ul> <p><strong>Automate and maintain systems</strong></p> <ul> <li>Write and maintain Bash scripts and cron jobs to automate tasks and streamline operations.</li> <li>Perform routine server maintenance, including SSL renewals, API token refreshes, and file cleanup.</li> <li>Monitor performance, troubleshoot issues, and optimize system reliability.</li> </ul> <p><strong>Ensure quality and security</strong></p> <ul> <li>Investigate and resolve integration issues quickly to minimize downtime.</li> <li>Maintain compliance with data security and privacy requirements.</li> <li>Document processes, configurations, and best practices for team knowledge sharing.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong proficiency in Linux system administration.</li> <li>Java development experience, ideally with integration frameworks such as Apache Camel, Spring, or similar.</li> <li>Solid experience with Bash scripting and job scheduling on Linux.</li> <li>Knowledge of data exchange formats, including XML, JSON, EDI, and CSV.</li> <li>Familiarity with databases such as MySQL, Oracle, and SQL Server.</li> <li>Strong troubleshooting and problem-solving skills in integration-heavy environments.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with enterprise integration platforms or middleware.</li> <li>Knowledge of EDI (AS2/OpenAS2) and e-commerce integrations, such as punchouts, order feeds, and inventory updates.</li> <li>Familiarity with monitoring and logging tools such as ELK, Kibana, and Papertrail.</li> <li>Experience automating operational tasks and system maintenance.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Within the CMA CGM cybersecurity department, we are actively seeking an Identity and Access Management (IAM) Business Analyst. As a key member of our team, you will be responsible for the effective deployment of our IAM solution across our group, in close collaboration with business and IT stakeholders.&nbsp;</p><p><br></p><p>• Act as the primary point of contact for our business teams, gathering and analyzing their needs to propose tailored IAM solutions. </p><p>• Design and document the functional specifications of the IAM solution to be implemented, with a strong focus on providing an exceptional user experience. </p><p>• Take into account and consolidate feedback from various stakeholders, including architects, product owners, technical and operational teams. </p><p>• Oversee and support the implementation of the solution, working closely with all involved stakeholders to ensure alignment with requirements. </p><p>• Plan and execute the testing phases (functional tests, UAT where applicable) to ensure the reliability and performance of the IAM solution. </p><p>• Follow and support the deployment of the solution into Production, in compliance with CMA CGM security standards and procedures. </p><p>• Organize and contribute to the hypercare phase, ensuring a smooth transfer of the project to operational teams and optimal service continuity. </p><p>• Contribute to documentation and knowledge sharing related to IAM processes and solutions.&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>• Demonstrate strong adaptability and the ability to work effectively with a variety of stakeholders (business, IT, cybersecurity, operations). </p><p>• Have solid experience in project management, ideally in the field of cybersecurity or IAM. </p><p>• Possess excellent written and oral communication skills, with the ability to formalize needs and explain complex topics to non-technical audiences. </p><p>• Be able to challenge stakeholders to find the best compromise between security, user experience and operational efficiency of the IAM solution. </p><p>• Be fluent in English, which is our working language. French is a strong plus. </p><p>• Be a team player, while demonstrating autonomy, rigor and initiative in your day-to-day work.</p><p>• Experience in SailPoint or an equivalent IAM solution.</p><p>• JIRA and Confluence will be used for project management, backlog tracking and documentation.</p></div>

<p>The Lead Specialist - Internal Audit is responsible for leading and executing internal audit engagements to evaluate the adequacy and effectiveness of risk management, internal control processes across the organization and financial reliability and ensure compliance with all applicable directives and regulations.</p><p>Main Duties and Responsibilities - Conduct reviews to assess both the accuracy and efficiency of functional areas, assess internal processes and controls and make recommendations for reducing risks when necessary; - Ensure proper implementation of group policies and procedures and applicable requirements; - Execute audit assignments in accordance with the approved yearly audit plan; - Conduct audit fieldworks in line with the audit methodology and ensure proper documentation and supporting evidence are added to the internal audit management system, in accordance with the IA Department s requirements and quality standards; - Conduct proper exit meetings with auditees to validate audit findings; - Draft audit reports to ensure that observations, risks, business impacts, root causes, and recommendations are properly supported, clearly presented, practical, and aligned with the Internal Audit Department s reporting guidelines; - Ensure valid management responses are timely received with clear action plan, owner and implementation timeline; - Act as an objective source of independent advice to ensure validity, legality and goal achievement; - Identify loopholes and recommend risk aversion and cost saving measures; - Document process and prepare audit findings memorandum; - Assist in enhancing the audit methodologies and supporting tools optimizing workflows accordingly; - Support special assignments, investigations, advisory reviews and other management requests; - Build, develop, and maintain strong and professional relationships with key internal stakeholders; - Support the team members when needed to achieve the department s goals; - Demonstrate integrity, objectivity, and confidentiality in all professional interactions.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>CIA, CPA, ACCA, CFE, DipIFR, or equivalent professional certification is an advantage.</li><li>Education Bachelor s degree in Audit, Accounting or any related major</li><li>Experience Minimum 5 7 years of relevant experience in Internal Audit, Risk Management, or Internal Controls.</li><li>Corporate industry experience is mandatory.</li><li>Hands-on experience conducting both financial and operational audits.</li><li>Experience preparing and presenting audit reports in English.</li><li>Flexibility to travel is required.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Develop a QPM calibrated to Jordan as the common application and its replication to Morocco. The applications will include macroeconomic effects of the shocks such as food prices, oil prices, exchange rates, interest rates, remittances and fiscal shocks as relevant. The assignment will deliver two complementary resources: a technical reference manual for maintaining and extending the model, and an example-based learning guide for using it with economic judgment.<br> Work Location<br>Remote<br> Expected duration<br>2 months<br> Duties and Responsibilities<br>Background: Sound and timely forecasting and policy analysis have become more important than ever for governments and central banks in the Arab region, which are frequently exposed to external shocks such as swings in food and oil prices, changes in global financial conditions and fluctuations in remittance flows. Assessing how such shocks are transmitted to growth, inflation, the exchange rate and interest rates, and designing appropriate policy responses, requires analytical frameworks that are internally consistent and transparent, and economists able to apply them with sound judgment. The challenge is more pressing for countries with limited policy space and high debt service burdens, where policy errors are costly. Against this background, ESCWA is strengthening capacity to use model-based frameworks for short- and medium-term forecasting and policy simulations. A Quarterly Projection Model (QPM) complements this annual macro-fiscal framework. As a semi-structural, quarterly gap model of the type widely used in central bank forecasting and policy analysis systems, the QPM focuses on near-term dynamics, including the output gap, inflation, the exchange rate and interest rates, and on the transmission of external shocks and policy decisions. It also provides a consistent framework for bringing short-term indicators, nowcasts and expert judgment into the forecast. Duties and Responsibilities: The consultant will work in close cooperation with the delegated staff member under the overall supervision of the Cluster Leader of the Shared Economic Prosperity. The consultant will undertake the following tasks: • Prepare an inception note confirming the model specification, data feasibility, deliverable sequence and timetable before implementation. • Prepare a QPM calibrated to Jordan and a reproducible baseline forecast, and document the model structure, equations, data, calibration and solution in close cooperation with UN ESCWA staff. All code shall be written in Python and shall rely exclusively on free-of-charge, open-source packages distributed under licences that permit use, modification and redistribution. • Document how the framework is used in practice, covering the forecasting cycle, the recording of judgment, policy simulations, model maintenance and extensions as evidence and policy needs evolve, in close collaboration with UN ESCWA staff. • Develop a practical learning guide built on numerous worked examples, following the approach set out below, including the four required shock applications. • Prepare a data inventory and a replication package in Python that allows all reported outputs to be recreated. • Address ESCWA’s consolidated technical comments on each draft deliverable and carry out the final replication checks. Working arrangements: The consultant will prepare the model for Jordan first, the applications and the guides, and respond to consolidated technical comments. ESCWA will nominate a focal point, confirm the intended audience and priority applications, and coordinate the review. The proposed sequence of work is: (i) inception and data review; (ii) model and baseline preparation; (iii) worked examples and draft guides; and (iv) technical review and final replication checks. ESCWA shall provide one consolidated set of written technical comments on each draft deliverable. ESCWA team will replicate the application for Morocco using the technical manual and share it with the consultant for validation including the comments. The consultant shall address the comments within the agreed scope and finalise the models for Jordan and Morocco and the technical guides.<br> Qualifications/special skills<br>A Master’s degree in economics, econometrics or related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 15 years of professional work experience in macroeconomic analysis, modelling and forecasting is required, including hands-on experience in developing, calibrating and operating Quarterly Projection Models or similar semi-structural models for forecasting and policy analysis at a central bank, ministry of finance or international financial institution. Experience in documenting macroeconomic models and preparing technical manuals, training or learning materials for economists is required. Publication in reputed journals in this field is required. Advanced proficiency in Python for macroeconomic modelling, including writing documented and reproducible code, is required. Experience with model-solution and forecasting toolkits (for example, Dynare or Python-based equivalents) and with version control is desirable. Knowledge of economic development issues of Arab countries, particularly Jordan, is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariate; and Arabic is a working language of UNESCWA. For this position, fluency in English is required. Note: "Fluency" equals a rating of 'fluent' in all four area ( speak, read, write, and understand).<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Lead finance across Digico Solutions, combining direct responsibility for daily operations with financial guidance to</p><p>the CEO, Deputy CEO and business leaders. Safeguard cash, ensure reliable reporting and compliance, and support</p><p>profitable growth across cloud services, AI, consulting, managed services and resale. Build effective controls and</p><p>scalable processes, develop the Finance team, and coordinate external accountants, auditors and tax advisers</p><p>where specialist support is needed.</p><p><b><br></b></p><p><b>Key responsibilities</b></p><p><b><br></b></p><p><b>1. Accounting and financial reporting</b></p><p><br></p><p>Own the full accounting cycle and monthly close within 7 working days, including bank and balance sheet</p><p>reconciliations, accruals, prepayments, fixed assets, foreign currency revaluation and intercompany balances.</p><p> Maintain consistent accounting policies and a suitable chart of accounts. Produce accurate entity and</p><p>consolidated reporting, including intercompany eliminations, under applicable accounting standards and IFRS</p><p>where required.</p><p> Prepare statutory financial statements and audit schedules with external accountants as needed. Coordinate</p><p>external audits and resolve findings within agreed timelines.</p><p><b><br></b></p><p><b>2. Budgeting, forecasting and business support</b></p><p> Lead the annual budget and rolling 12 month forecast with department heads. Translate sales pipeline, delivery</p><p>capacity, hiring plans and business priorities into financial assumptions and scenarios.</p><p> Present a monthly management pack covering profit and loss, balance sheet, cash flow, budget variances and</p><p>profitability by entity, business line, client and project, with clear recommendations and action owners.</p><p> Evaluate business cases for recruitment, investment, service development and market expansion. Challenge</p><p>assumptions and advise management on affordability, returns and financial risks.</p><p><b><br></b></p><p><b>3. Commercial finance and profitability</b></p><p> Review pricing, project budgets and financial contract terms with Sales, Presales and Delivery before proposals</p><p>are issued, covering delivery costs, cloud charges, discounts, payment milestones and currency exposure.</p><p> Track project and recurring service margins with Delivery. Analyse utilisation, unbilled work, scope changes, cost</p><p>overruns and estimated costs to complete, and agree corrective actions with accountable managers.</p><p> Assess the financial impact of renewals and cloud consumption commitments. Escalate deals outside approved</p><p>margin or credit parameters for management approval.</p><p><br></p><p><b>4. Revenue, billing and partner reconciliation</b></p><p> Translate signed contracts and statements of work into accurate billing and revenue schedules for fixed fee</p><p>projects, time and materials, managed services and cloud resale. Reconcile invoices to delivery evidence and</p><p>contractual milestones.</p><p> Apply appropriate revenue recognition policies, including IFRS 15 where applicable. Maintain contract asset and</p><p>deferred revenue schedules, and document principal versus agent assessments for gross or net resale revenue</p><p>presentation.</p><p> Reconcile AWS and other partner charges, funding claims, incentives, credits and Marketplace settlements with</p><p>the AWS Alliance Lead or relevant partner owner. Track evidence, claim deadlines, recoveries and reconciliation</p><p>differences.</p><p><b><br></b></p><p><b>5. Cash flow, treasury and cost management</b></p><p> Maintain a 13 week cash forecast updated weekly. Monitor liquidity, upcoming obligations and foreign currency</p><p>exposure, and flag funding requirements early.</p><p> Own receivables and collections, working with account owners to resolve disputes. Monitor ageing and days</p><p>sales outstanding, recommend credit limits and payment terms, and escalate overdue balances and potential</p><p>losses.</p><p> Manage banking relationships and supplier payment schedules within approved authority. Review expenses,</p><p>subscriptions and overheads against budget, and recommend savings while protecting delivery commitments.</p><p><b><br></b></p><p><b>6. Tax, statutory compliance and payroll</b></p><p> Maintain a compliance calendar for every entity. Coordinate applicable tax registrations, returns and payments,</p><p>including VAT, income or corporate tax, withholding tax and Zakat, with qualified local advisers.</p><p> Ensure compliant electronic invoicing, including ZATCA Fatoora where applicable. Maintain supporting records</p><p>and coordinate intercompany tax and transfer pricing requirements, tax queries and regulatory updates with</p><p>advisers.</p><p> Validate payroll calculations against inputs approved by People &amp; Culture, including salary changes,</p><p>commissions, deductions, statutory contributions and end of service provisions. Arrange payment through</p><p>authorised approvals and reconcile payroll to the accounts.</p><p><b><br></b></p><p><b>7. Financial governance and internal controls</b></p><p> Maintain finance policies, procedures and controls covering purchasing, expenses, billing, credit, payments and</p><p>financial approvals. Monitor compliance with the authority matrix and escalate exceptions.</p><p> Separate transaction preparation, review and approval. Ensure independent authorisation of payments and</p><p>sensitive supplier or bank detail changes, with documented management reviews where team size limits</p><p>segregation.</p><p> Protect financial and payroll information through appropriate access, retention and audit trails. Report</p><p>suspected irregularities, material errors and control weaknesses promptly, and track corrective actions.</p><p>8. Team leadership, systems and improvement</p><p> Supervise and develop the Finance Associate, set objectives, review outputs and arrange backup coverage.</p><p>Coordinate external service providers and hold them accountable for agreed deliverables.</p><p> Maintain reliable finance data and effective links between accounting, forecasting, HR, sales and project</p><p>systems. Document procedures and improve the speed and quality of reporting.</p><p> Use approved automation and AI tools to simplify recurring finance work, with appropriate access controls,</p><p>human review and measurable improvements in accuracy or efficiency.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><br></p><p style="font-size: 11px;"><b style="font-size: 11px;">Candidate profile</b></p><p style="font-size: 11px;">Education and experience</p><p style="font-size: 11px;">Bachelor’s degree in Accounting or Finance. ACCA, CPA, CMA, ACA or an equivalent professional qualification is preferred.</p><p style="font-size: 11px;">At least 7 years of progressive finance experience, including 2 years owning the full accounting cycle and</p><p style="font-size: 11px;">financial reporting for a services or technology business.</p><p style="font-size: 11px;">Experience with multiple entities and currencies, budgeting, cash management, project profitability, external</p><p style="font-size: 11px;">audits and coordination with local tax advisers. Experience supervising a small team is preferred.</p><p style="font-size: 11px;">Strong IFRS knowledge and practical revenue recognition experience. Exposure to Lebanon and GCC operations,</p><p style="font-size: 11px;">especially Saudi Arabia and the UAE, is an advantage.</p><p style="font-size: 11px;">Cloud, SaaS, IT services or AWS partner experience, including resale and partner funding, is strongly preferred.</p><p style="font-size: 11px;">Fluent English and Arabic are required.</p>

<p>Individuals in the Customer Support Analyst I role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member. Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products. Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements. Handle Service Task / End-User Support : First point of contact and day-to-day technical support to end users Respond to Level 1 and 2 support requests via the IT Ticketing system Enter call data into the tracking system Provide user access service in accordance with established procedures Diagnose problems systematically and evaluate multiple options before escalation Meet agreed service levels and proactively communicate delays or blockers Document problem status, troubleshooting and resolution Endpoint, Hardware, Software &amp; Peripheral Support: Configure, deploy, maintain and troubleshoot laptops, desktops, mobile devices, printers, scanners, meeting-room equipment and other IT peripherals Perform standard software installations, updates, upgrades and endpoint configuration Perform minor hardware and peripheral troubleshooting and coordinate warranty/vendor repairs Prepare equipment for new starters, transfers, replacements and field deployments Ensure endpoint configurations comply with ICT and security standards IT Asset &amp; Inventory Management: Maintain complete, accurate and current IT asset records Record asset allocation, movement, repair, replacement, return and disposal Conduct periodic physical verification and investigate discrepancies proactively Ensure assets are correctly assigned to users and locations Support the complete IT asset lifecycle Projects, Field Support &amp; Operational Activities : Independently manage assigned activities and deliverables within ICT projects Prepare simple implementation plans, timelines and status updates Identify dependencies, risks and blockers and escalate them proactively Provide IT support to WVL offices and field locations as required Travel to remote offices for installations, troubleshooting, maintenance and assessments Prepare required equipment, tools and documentation before field visits Support testing, rollouts, migrations and technology improvements Security, Compliance &amp; Service Continuity: Adhere to WVL and corporate ICT security policies, procedures and standards Support endpoint security, patching, encryption, MFA and other required controls Promptly report suspected security incidents, vulnerabilities, lost equipment or policy violations Protect credentials, organizational information and IT equipment Support business continuity and recovery procedures relevant to end-user technology Ensure Documentation, Communications and Service Improvement: Create and maintain documentation of issue resolutions, procedures and troubleshooting guides Document solutions to common problems and contribute to the Knowledge Base Communicate updates on issues in a timely manner Alert team members about recurring problems Participate in integration and user acceptance testing Recommend practical improvements to service quality and support processes Train or guide co-workers on supported functionality where required. Vendor &amp; Procurement Support: Coordinate with vendors and service providers for technical support, repairs, warranties and replacements Track equipment sent for repair and follow up until closure Escalate delayed vendor actions and maintain appropriate records Assess technical requirements before recommending hardware or software purchases Ensure proposed purchases comply with ICT standards and have appropriate business/technical justification Follow WVL procurement and approval procedures Perform Other Duties as Required: Attend relevant WVL meetings and participate in capacity-building activities as needed Act responsibly regarding own security and contribute to a positive security culture Report safeguarding incidents as required by policy Abide by security policies and procedures and report incidents or breaches to the appropriate manager Perform other duties as assigned by the Line Manager</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science or another related field. Relevant IT certifications such as Microsoft or CompTIA are an advantage. Demonstrated practical experience in IT service desk, desktop support or a comparable technical support role. Typically 2 to 3 years of IT work experience. Demonstrated ability to independently troubleshoot hardware, software, Windows/Microsoft 365 endpoints and basic network issues. Experience with IT asset management, vendor coordination and supporting multiple priorities is required. Effective written and verbal communication in English. The position requires ability and willingness to travel independently and frequently to WVL offices and field locations. Occasionally lift and carry IT equipment and peripherals, and perform basic physical tasks associated with IT support, such as connecting equipment, installing peripherals, and accessing equipment in office/network environments. Experience with Microsoft 365 administration/support, including Outlook, Teams, OneDrive and SharePoint Experience with Windows 10/11 endpoint administration and troubleshooting Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, IP addressing and network troubleshooting Experience with network printers and peripheral troubleshooting IT service management / ITIL knowledge or certification Experience working in a multi-office or field-support environment Demonstrated ability to manage multiple priorities independently and communicate progress proactively</p>

Aspire Software is looking for a Junior Quality Assurance Analyst to join our team in Lebanon.<br> Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the role</h4> <p>The Implementation QA Representative is a dedicated quality assurance resource focused specifically on client implementation projects. This role is responsible for validating all customer implementations of the Alessa platform before they are released for client User Acceptance Testing (UAT), with the goal of improving implementation quality and reducing issues identified during UAT.</p> <h4>Key responsibilities</h4> <ul> <li>Validate all customer implementations for functional accuracy and completeness prior to release for client UAT.</li> <li>Develop and maintain test plans, test cases, and QA checklists specific to implementation projects.</li> <li>Execute functional, regression, and configuration testing against client requirements and solution design documents.</li> <li>Identify, document, and track defects and configuration issues through to resolution.</li> <li>Partner with Implementation Specialists, Product, and Engineering to confirm fixes and revalidate builds.</li> <li>Analyze recurring UAT issues and feed findings back into implementation processes to reduce future defects.</li> <li>Maintain QA documentation, testing evidence, and sign-off records for each implementation project.</li> <li>Support continuous improvement of implementation quality standards, tooling, and testing methodology.</li> </ul> <h4>Requirements</h4> <ul> <li>Experience in software quality assurance or testing, ideally within a SaaS or enterprise software environment.</li> <li>Strong understanding of QA methodologies: test planning, test case design, functional and regression testing.</li> <li>Ability to read and validate against business/functional requirements and solution design documents.</li> <li>Detail-oriented with strong analytical and problem-solving skills.</li> <li>Familiarity with defect/issue tracking tools (e.g., Jira, Azure DevOps).</li> <li>Basic SQL skills for data validation an asset.</li> <li>Understanding of AML/KYC, financial services, or compliance software is an asset.</li> <li>Strong written and verbal communication skills for cross-functional collaboration.</li> </ul> <h4>Working relationships</h4> <p>Works closely with the Implementation/Professional Services team as the final quality checkpoint before implementations move to client UAT, and collaborates with Product and Engineering to resolve issues identified during testing.</p>

Aspire Software is looking for a junior quality assurance analyst to join our team in Lebanon.<br> Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the role</h4> <p>The implementation QA representative is a dedicated quality assurance resource focused specifically on client implementation projects. This role is responsible for validating all customer implementations of the Alessa platform before they are released for client user acceptance testing (UAT), with the goal of improving implementation quality and reducing issues identified during UAT.</p> <h4>Key responsibilities</h4> <ul> <li>Validate all customer implementations for functional accuracy and completeness prior to release for client UAT.</li> <li>Develop and maintain test plans, test cases, and QA checklists specific to implementation projects.</li> <li>Execute functional, regression, and configuration testing against client requirements and solution design documents.</li> <li>Identify, document, and track defects and configuration issues through to resolution.</li> <li>Partner with implementation specialists, product, and engineering to confirm fixes and revalidate builds.</li> <li>Analyze recurring UAT issues and feed findings back into implementation processes to reduce future defects.</li> <li>Maintain QA documentation, testing evidence, and sign-off records for each implementation project.</li> <li>Support continuous improvement of implementation quality standards, tooling, and testing methodology.</li> </ul> <h4>Requirements</h4> <ul> <li>Experience in software quality assurance or testing, ideally within a SaaS or enterprise software environment.</li> <li>Strong understanding of QA methodologies: test planning, test case design, functional and regression testing.</li> <li>Ability to read and validate against business/functional requirements and solution design documents.</li> <li>Detail-oriented with strong analytical and problem-solving skills.</li> <li>Familiarity with defect/issue tracking tools (e.g., Jira, Azure DevOps).</li> <li>Basic SQL skills for data validation an asset.</li> <li>Understanding of AML/KYC, financial services, or compliance software is an asset.</li> <li>Strong written and verbal communication skills for cross-functional collaboration.</li> </ul> <h4>Working relationships</h4> <p>Works closely with the implementation/professional services team as the final quality checkpoint before implementations move to client UAT, and collaborates with product and engineering to resolve issues identified during testing.</p>

Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role summary</h4> <p>As a QA engineer, you will be responsible for ensuring that new features, enhancements, integrations, and existing functionality meet our quality standards before they reach our customers.</p> <p>This role combines manual and automated testing. We are looking for someone who understands QA fundamentals, has hands-on experience with test automation, and is comfortable working with business applications involving financial and numerical data. You will work closely with product managers, developers, business analysts, and other QA team members throughout the product lifecycle.</p> <h4>Responsibilities</h4> <ul> <li>Design, create, and execute manual and automated test cases based on product requirements and user stories.</li> <li>Perform functional, regression, integration, system, and exploratory testing.</li> <li>Identify opportunities to increase test automation and improve overall QA efficiency.</li> <li>Validate calculations, formulas, financial data, reports, dashboards, and data transformations.</li> <li>Test data imports, submissions, integrations, APIs, and database-driven functionality.</li> <li>Verify that changes do not introduce regressions into existing functionality.</li> <li>Investigate, reproduce, document, and track defects using Jira.</li> <li>Work closely with developers to analyze defects and verify fixes.</li> <li>Participate in requirements and refinement sessions and identify potential quality risks early in the development process.</li> <li>Contribute to the definition and improvement of QA processes, standards, and best practices.</li> <li>Maintain clear and structured test documentation and test evidence.</li> <li>Support release testing and provide QA feedback and recommendations before production releases.</li> </ul> <h4>Requirements</h4> <ul> <li>3 years of experience in software QA / software testing.</li> <li>Solid understanding of QA methodologies, test cases, defect management, and software development life cycles.</li> <li>Practical experience with test automation.</li> <li>Experience testing web-based applications.</li> <li>Good analytical and problem-solving skills.</li> <li>Ability to understand business requirements and convert them into comprehensive test scenarios.</li> <li>Understanding of financial/business concepts and numerical data.</li> <li>Experience working with Jira or similar issue-tracking tools.</li> <li>Good understanding of regression and integration testing.</li> <li>Basic SQL knowledge is an advantage.</li> <li>Good communication and documentation skills.</li> <li>Ability to work effectively with developers, product teams, and other stakeholders.</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Litchi SAL is seeking a detail-oriented, organized, and proactive <b>Finance &amp; Administration Executive</b> to oversee the company's accounting activities, support financial reporting, and provide administrative and organizational assistance to management.</p><p>The ideal candidate should be comfortable handling multiple responsibilities, maintaining accurate financial records, and ensuring the smooth day-to-day running of financial and administrative operations.</p><p><b>Job Responsibilities</b></p><ul><li>Oversee daily accounting operations, including general ledger maintenance, journal entries, and account reconciliations.</li><li>Manage accounts payable and receivable, monitor outstanding balances, and follow up on customer payments and supplier invoices.</li><li>Prepare monthly financial statements, management reports, and cash flow updates to support business decisions.</li><li>Ensure accurate revenue recognition and maintain reliable financial records.</li><li>Analyze financial data, commissions, and product performance to identify discrepancies and support financial planning.</li><li>Coordinate month-end and year-end closing and assist with regulatory reporting and financial documentation.</li><li>Handle correspondence and liaise with clients, suppliers, and business partners.</li><li>Prepare presentations, reports, and business documents for management; track follow-ups and ensure timely completion of assigned tasks.</li><li>Support daily business operations and special projects, ensuring smooth coordination across activities.</li></ul><p> • • Maintain strict confidentiality of financial records and sensitive business information.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Qualifications &amp; Requirements</b></p><p><b>Education</b></p><ul><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent relevant experience.</li></ul><p><b>Work Experience</b></p><ul><li>Minimum of 4 years of accounting or finance experience.</li><li>Previous experience in administrative coordination or providing support to senior management is an advantage.</li><li>Experience in import/export, trading, or stock management is an advantage.</li></ul><p><b>Technical Skills</b></p><ul><li>QuickBooks proficiency is an advantage.</li><li>Strong knowledge of accounting principles, bookkeeping, financial reporting, and account reconciliation.</li><li>Excellent command of Microsoft Excel and other Microsoft Office applications.</li><li>Experience managing accounts payable, accounts receivable, bank reconciliations, and financial records.</li><li>Familiarity with administrative systems, document management, and business correspondence.</li></ul><p><b>Personal Skills</b></p><ul><li>Excellent organizational skills and attention to detail.</li><li>Strong time-management and multitasking abilities.</li><li>Excellent written and verbal communication skills.</li><li>Ability to prioritize tasks, meet deadlines, and work independently.</li><li>Professional attitude, discretion, and a high level of confidentiality.</li><li>Proactive approach to problem-solving and daily business operations.</li></ul><p> • • Ability to communicate effectively with management, colleagues, clients, and suppliers.</p></div>

<b>Duties &amp; Responsibilities: </b><br> Handle incoming customer inquiries through the hotline, phone calls, emails, web application, CRM, and other communication channels <br> Respond to customer requests promptly, professionally, and accurately <br> Provide complete information about Velvet Services' cleaning, organizing, remodeling, and other services and products <br> Build and maintain strong customer relationships through clear, consistent, and personalized communication <br> No inquiry is left unanswered and no booking request is forgotten <br> Receive, process, and confirm customer bookings and service requests <br> Accurately record customer details, service requirements, locations, and special instructions in the CRM <br> Coordinate with the Operations and Scheduling teams to confirm availability and ensure smooth service delivery <br> Communicate booking confirmations, modifications, cancellations, and relevant updates to customers <br> Follow up on pending requests, quotations, and unconfirmed bookings <br> Identify potential sales opportunities during customer interactions <br> Actively promote and upsell relevant services, packages, and products based on customer needs <br> Follow up on quotations and inquiries to encourage booking conversion <br> Support promotional campaigns, special offers, and marketing initiatives <br> Maintain good knowledge of all company services, products, pricing, and promotions <br> Receive, document, and address customer complaints professionally and efficiently <br> Conduct post-service follow-ups to collect feedback and identify areas for improvement <br> Maintain accurate and updated customer profiles, booking records, and communication history <br> Follow up internally to ensure timely execution and resolution of customer requests <br> Prepare and submit accurate daily, weekly, and monthly customer service reports <br> Work toward achieving individual customer service, response time, and booking conversion KPIs <br> Support marketing activities by sharing customer feedback, trends, and potential content ideas <br> Maintain confidentiality and comply with company policies and procedures <br> Perform other related duties as assigned by management <br> <br><b>Requirements: </b><br> <br>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. <br> <br> Ability to multi-task, prioritize, and manage time effectively <br> Able to work under pressure <br> Honest and reliable <br> Proactive, uses own initiative <br> Self-driven<p><strong>Desired Candidate Profile</strong></p>Positive Attitude <br> Excellent Communication &amp; Team Work skills <br> Negotiation Skills <br> Supervision Skills <br> Problem Solving Skills <br> Patient and Empathetic with customers <br> Ability to stay calm when customers are stressed or upset <br> Presentable <br> Committed and ready to become part of our growing family

<p>Role Overview: Support the day-to-day operation of the company s security controls monitoring, vulnerability management, application security testing and audit evidence under the guidance of senior members of the security team, while building towards independent ownership of technical security topics. Key Responsibilities: Security monitoring: triage SIEM alerts, escalating genuine incidents and helping tune rules to reduce false positives. Endpoint security: monitor EDR/XDR consoles, check agent coverage and follow up on detections. Vulnerability management: run scans, prepare reports and follow up with system owners until findings are closed. Patch and configuration: track patch compliance and verify hardening baselines against agreed standards. Application security: run scans, triage results with developers and track remediation. Firewall and network security: assist with Fortinet FortiGate policy changes, rule reviews and log analysis. Identity and access: support access reviews, MFA enrolment and joiner-mover-leaver checks. Cloud security: monitor security posture and configuration alerts in Azure. Incident support: assist investigations, collect evidence and document timelines and actions taken. Audit and compliance support: gather and organize evidence for internal and external audits and keep the findings tracker current. Documentation: maintain procedures, asset and control records, runbooks and technical documentation. Awareness: help deliver phishing simulations and security awareness material and handle user queries. Reporting: prepare recurring security metrics and dashboards for the security team.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience: Degree in Computer Science, Information Security, Engineering or a related field, or equivalent training. 0 3 years of experience in IT or cybersecurity (internships, apprenticeships, SOC or helpdesk experience count). Understanding of cybersecurity fundamentals: CIA triad, common attack types, risk, defense in depth. Working knowledge of networking (TCP/IP, DNS, VPN, firewalls) and operating systems (Windows and Linux). Awareness of application security basics, including the OWASP Top 10. Exposure to SIEM, EDR and vulnerability scanning tools. Familiarity with at least one cloud platform (Azure) and with Microsoft 365 security tooling. Basic scripting ability (PowerShell, Python or Bash) for reporting and simple automation. Awareness of security frameworks such as ISO 27001, NIST CSF or CIS Controls. Preferred certifications: CompTIA Security+, Microsoft SC-200, Fortinet NSE 1 3, AZ-500, CEH or equivalent. Good English, clear written documentation and a collaborative, service-oriented attitude.</p>

<p>MAIN FUNCTIONS: Serve as the first point of contact for customers visiting the branch, ensuring a welcoming and professional environment. Responsible for allocating customers to the appropriate sales consultant and maintaining accurate customer records. Present the company in a professional attitude and ability to create a welcoming and helpful showroom environment.</p><p>RESPONSIBILITIES:</p><p>Customer Relations &amp; Front Desk Management</p><ul><li>Greet all walk-in customers warmly and professionally upon arrival at the showroom.</li><li>Allocate each customer to the appropriate sales consultant based on turns.</li><li>Maintain a neat, organized, and welcoming reception area that reflects the company s brand and values.</li><li>Promote a positive and professional image of the company in every interaction.</li></ul><p>Customer Data &amp; Records</p><ul><li>Accurately collect and input customer information in the daily checklist and showroom CRM/database.</li><li>Ensure all customer data is kept up to date, complete, and free of errors or duplication.</li><li>Submit daily reports or logs of customer visits and interactions to the Branch Manager.</li></ul><p>Phone &amp; Communication Management</p><ul><li>Answer all incoming phone calls promptly and professionally.</li><li>Direct calls to the appropriate department or team member as required.</li><li>Handle basic customer inquiries regarding branch location, opening hours, product availability, and ongoing promotions.</li></ul><p>Administrative &amp; Support Tasks</p><ul><li>Support the branch team with basic clerical tasks, such as filing, document preparation, and coordination of schedules.</li><li>Assist in maintaining office supplies and notifying the Branch Manager of replenishment needs.</li><li>Coordinate with delivery/logistics personnel when needed, including confirming delivery appointments or rescheduling requests.</li><li>Help prepare and organize customer files or product catalogs for in-branch use.</li></ul><p>AUTHORITIES: Refer to the latest Authority Matrix as approved by Top Management for decision-making scope.</p><p><strong>Desired Candidate Profile</strong></p><p>QUALIFICATIONS: Baccalaureate Diploma or TS secretarial or equivalent.</p><p>EXPERIENCE: At least 1 years of experience in reception / front office unit.</p><p>COMPETENCIES: Excellent communication and interpersonal skills. Customer service orientation with a friendly and professional demeanor. Strong organizational and time management abilities. Attention to detail, especially in handling customer data. Accountable &amp; responsible.</p><p>Technical Skills: Computer literate including knowledge of MS Office.</p><p>Languages: Read, speak, and write Arabic and English. French is an asset</p>

<p>Aspire Software is looking for an Junior Quality Assurance Analyst to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. About the Role The Implementation QA Representative is a dedicated quality assurance resource focused specifically on client implementation projects. This role is responsible for validating all customer implementations of the Alessa platform before they are released for client User Acceptance Testing (UAT), with the goal of improving implementation quality and reducing issues identified during UAT. Key Responsibilities Validate all customer implementations for functional accuracy and completeness prior to release for client UAT. Develop and maintain test plans, test cases, and QA checklists specific to implementation projects. Execute functional, regression, and configuration testing against client requirements and solution design documents. Identify, document, and track defects and configuration issues through to resolution. Partner with Implementation Specialists, Product, and Engineering to confirm fixes and revalidate builds. Analyze recurring UAT issues and feed findings back into implementation processes to reduce future defects. Maintain QA documentation, testing evidence, and sign-off records for each implementation project. Support continuous improvement of implementation quality standards, tooling, and testing methodology</p><p><strong>Desired Candidate Profile</strong></p><p>Experience in software quality assurance or testing, ideally within a SaaS or enterprise software environment Strong understanding of QA methodologies: test planning, test case design, functional and regression testing Ability to read and validate against business/functional requirements and solution design documents Detail-oriented with strong analytical and problem-solving skills Familiarity with defect/issue tracking tools (e.g., Jira, Azure DevOps) Basic SQL skills for data validation an asset Understanding of AML/KYC, financial services, or compliance software is an asset Strong written and verbal communication skills for cross-functional collaboration Working Relationships Works closely with the Implementation/Professional Services team as the final quality checkpoint before implementations move to client UAT, and collaborates with Product and Engineering to resolve issues identified during testing.</p>

<p>We are designing the grid of the future! EPE is seeking a highly skilled Senior QA with strong hands-on experience in Playwright to design, build, and maintain automated test frameworks for our web applications. The ideal candidate will have a solid background in software quality assurance, test automation best practices, and modern CI/CD processes. You will have opportunities to work with the latest technologies and contribute to a growing portfolio of products that are helping shape the future of power systems.</p><h2>Responsibilities</h2><p>How you can make an impact:</p><ul><li>Design, develop, and maintain automated UI and API test suites using Playwright (TypeScript/JavaScript or Python).</li><li>Build and extend modular, reusable automation frameworks.</li><li>Integrate automated tests into CI/CD pipelines (GitHub Actions).</li><li>Perform functional, regression, smoke, and cross-browser testing using automation and manual testing</li><li>Collaborate with developers and product owners to understand requirements and define clear test plans.</li><li>Identify, document, and track defects; verify fixes and ensure test coverage.</li><li>Analyze automation test results and provide meaningful insights to engineering teams.</li><li>Continuously enhance automation processes, tools, and best practices.</li><li>Mentor QA team members on Playwright usage and automation techniques.</li><li>Contribute to overall QA strategy and maintain high engineering quality standards.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications</h2><p>Bring your passion, here's what s needed:</p><ul><li>2+ years of experience in QA automation engineering.</li><li>Strong, proven experience writing automated tests with Playwright.</li><li>Solid proficiency in TypeScript/JavaScript for Playwright.</li><li>Experience with modern QA methodologies, test design, and test management tools.</li><li>Hands-on experience with CI/CD integration for automated tests.</li><li>Experience with REST API testing and tools such as Postman, Playwright API, or similar.</li><li>Familiarity with version control systems (Git).</li><li>Strong debugging, analytical, and problem-solving skills.</li><li>Excellent communication and collaboration skills, with the ability to work in a fast-paced, agile environment.</li><li>A passion for the energy sector and a desire to make a meaningful impact through technology.</li></ul><h2>Desired Skills:</h2><ul><li>Experience with cloud platforms (AWS, Azure, etc.) and microservices architectures.</li><li>Familiarity with containerization and deployment tools like Docker and Kubernetes.</li><li>Knowledge of testing frameworks and methodologies for front-end development.</li><li>Familiarity with Energy Industry and power systems software</li></ul>

<p>Result of Service The Consultant will deliver three outputs that strengthen data management, support the project team in preparing and finalizing the dashboard through chart-ready datasets, checked figures, organized charts and documented sources, and verify the evidence underlying the Oman building materials study. The outputs will also document stakeholder inputs, corrections and outstanding factual issues to support the preparation and review of the final report.</p><p>First Month Activities</p><p>Compile, clean and organize sectoral and macroeconomic data using the HS and ISIC classifications and sources identified by the project team. Update the project data repository, record source references and file details, prepare a basic data dictionary, and identify missing, inconsistent or unclear information requiring follow-up.</p><p>Output 1, due at the end of Month 1: An organized and populated project data repository containing updated sectoral and macroeconomic datasets, source records, a basic data dictionary, and an initial list of missing or inconsistent information.</p><p>Second Month Activities</p><p>Prepare chart-ready datasets and support the organization of charts for the project dashboard. Check figures, calculations and source references, maintain a chart and source list, and record discrepancies, corrections and outstanding issues. Assist in implementing any data-access arrangements specified by the Project Manager.</p><p>Output 2, due at the end of Month 2: Dashboard support comprising chart-ready datasets, an organized chart list, links between each chart and its underlying data and source, and a log of discrepancies, corrections and outstanding issues.</p><p>Third Month Activities</p><p>Support peer review of the final report by checking reported figures against source data and reproducing the calculations and charts used in the report. Consolidate stakeholder meeting and interview minutes prepared throughout the assignment.</p><p>Output 3, due at the end of Month 3: A peer-review contribution to the final report comprising checked final-report tables and charts, reproducible supporting calculations, updated source references, consolidated stakeholder meeting and interview minutes, a stakeholder comments-and-response log, and a list of outstanding factual issues for the project team s attention.</p><p>Work Location UN-House ESCWA Expected duration 3 months</p><p>Duties and Responsibilities</p><p>1. Background Promoting fair and competitive markets supports economic efficiency, private-sector development and consumer welfare. Across the Arab region, economic diversification, digitalization and changes in global supply chains are reshaping market conditions. These developments increase the need for reliable data and applied research to help governments assess competition challenges and develop evidence-based policy responses. ESCWA supports member States in strengthening competition frameworks, improving market performance and building analytical and institutional capacities. Within the Economic Governance, Development Planning and Regulatory Modernization workstream, the Competition Policy portfolio combines regional policy dialogue, country-level technical assistance, market studies, capacity-building and knowledge products, in collaboration with national authorities and regional and international partners. Competition-based market studies are an important part of this work. They examine market structure, supply chains, business practices and regulatory conditions to identify constraints affecting competition. Within this portfolio, ESCWA is supporting the Sultanate of Oman through an extrabudgetary (XB) project on the building materials sector and its implications for competition. The study examines the sector across production, imports and distribution, including market concentration, supply and demand conditions, and institutional and regulatory arrangements. It aims to inform recommendations for improving competition and market functioning. ESCWA seeks to engage a National Research Consultant to support the compilation, organization and verification of the project s data and documentation. The consultant will maintain the project data repository, prepare chart-ready datasets, check figures and source references, organize charts and flag missing or inconsistent information for the project team s attention. The consultant will also document stakeholder inputs and maintain related project records. In addition, the consultant will contribute to related team activities, including the 7th Arab Competition Forum and other XB projects under the Economic Governance, Development Planning and Regulatory Modernization workstream.</p><p>2. Duties and Responsibilities Under the overall supervision of the Project Manager and Economic Affairs Officer, the Consultant will support the compilation, organization and verification of data for the Oman building materials project. Using the HS and ISIC classifications and data sources identified by the project team, the Consultant will collect, extract, clean and organize sectoral and macroeconomic data, including trade volumes and prices, and maintain the project s structured data repository. The Consultant will prepare chart-ready datasets, check reported figures and calculations against their underlying data and sources, organize charts and related source references, and flag missing, inconsistent or unclear information for the project team s attention. The Consultant will maintain source references, file records, stakeholder meeting and interview minutes, and a log of discrepancies, corrections and outstanding issues. Where required, the Consultant may assist in implementing the data-access arrangements specified by the Project Manager. The Consultant will also contribute to other activities and XB projects under the Economic Governance, Development Planning and Regulatory Modernization workstream, as required. The methodology, analytical interpretation, competition assessment, conclusions, recommendations, confidentiality decisions, and final approval of the dashboard and report will remain the responsibility of the Project Manager and project team.</p><p><strong>Desired Candidate Profile</strong></p><p>A Bachelor's degree in Economics, Econometrics, Statistics, or related areas is required. A Master's degree in a relevant field is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of two years of professional experience in data collection, data cleaning, spreadsheet management, chart preparation and research documentation is required. Experience supporting data visualization or dashboard-related work is desirable.</p><p>Languages English and French are the working languages of the United Nations Secretariat. In addition, Arabic is a working language at ESCWA. For this position fluency in English and Arabic is required.</p>

<p>Aspire Software is looking for an <strong>Integration Specialist </strong>to join our team in Lebanon.</p> <p> <strong>About the Role</strong> </p> <p>We are looking for an Integration Specialist to join our technology team. In this role, you will design, configure, and maintain data integrations between enterprise systems, e-commerce platforms, and external business partners. You ll work hands-on with Linux environments, Java, and scripting to ensure reliable and secure data flow that powers our customers operations.</p> <p> </p> <p> <em> <strong>Key Responsibilities:</strong> </em> </p> <p> </p> <p> <strong>Build and Support Integrations</strong> </p> <ul> <li>Configure and manage subscriptions, jobs, and properties in our integration platform.</li> <li>Develop and maintain data transformations (CSV, XML, EDI, JSON) and file-based data exchanges.</li> <li>Connect internal and external systems using protocols such as HTTP, FTP/SFTP, and AS2.</li> </ul> <p> </p> <p> <strong>Automate &amp; Maintain Systems</strong> </p> <ul> <li>Write and maintain Bash scripts and cron jobs to automate tasks and streamline operations.</li> <li>Perform routine server maintenance, including SSL renewals, API token refreshes, and file cleanup.</li> <li>Monitor performance, troubleshoot issues, and optimize system reliability.</li> </ul> <p> </p> <p> <strong>Ensure Quality &amp; Security</strong> </p> <ul> <li>Investigate and resolve integration issues quickly to minimize downtime.</li> <li>Maintain compliance with data security and privacy requirements.</li> <li>Document processes, configurations, and best practices for team knowledge sharing.</li> </ul><ul> <li>Strong proficiency with Linux system administration.</li> </ul> <ul> <li>Java development experience, ideally with integration frameworks (Apache Camel, Spring, or similar).</li> <li>Solid experience with Bash scripting and job scheduling on Linux.</li> <li>Knowledge of data exchange formats (XML, JSON, EDI, CSV).</li> <li>Familiarity with databases (MySQL, Oracle, SQL Server).</li> <li>Strong troubleshooting and problem-solving skills in integration-heavy environments.</li> </ul> <p> </p> <p> <em> <strong>Nice to Have:</strong> </em> </p> <ul> <li>Experience with enterprise integration platforms or middleware.</li> <li>Knowledge of EDI (AS2/OpenAS2) and e-commerce integrations (punchouts, order feeds, inventory updates).</li> <li>Familiarity with monitoring/logging tools (e.g., ELK, Kibana, Papertrail).</li> <li>Experience automating operational tasks and system maintenance.</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong proficiency with Linux system administration.</li></ul><ul><li>Java development experience, ideally with integration frameworks (Apache Camel, Spring, or similar).</li><li>Solid experience with Bash scripting and job scheduling on Linux.</li><li>Knowledge of data exchange formats (XML, JSON, EDI, CSV).</li><li>Familiarity with databases (MySQL, Oracle, SQL Server).</li><li>Strong troubleshooting and problem-solving skills in integration-heavy environments.</li></ul><p><em> <strong>Nice to Have:</strong> </em></p><ul><li>Experience with enterprise integration platforms or middleware.</li><li>Knowledge of EDI (AS2/OpenAS2) and e-commerce integrations (punchouts, order feeds, inventory updates).</li><li>Familiarity with monitoring/logging tools (e.g., ELK, Kibana, Papertrail).</li><li>Experience automating operational tasks and system maintenance.</li></ul>