Document Controller

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The objective of the Individual Contractor is to assist the head of unit and technical teams in monitoring, maintaining, and securing core IT infrastructure, cloud components, virtualization platforms, and multi-tenant applications.<br> Work Location<br>UN-House ESCWA<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background: This position is located in the Decision-Support and Data Science Division. The Decision-Support and Data Science Division (DSDSD) is part of ESCWA's broader modernization and innovation efforts, providing advanced analytics and decision-support services within ESCWA, other UN entities, and Member States. Aligned with the UN 2.0 agenda and grounded in strategic foresight, DSDS leverages data-driven insights, emerging technologies, and scenario-based planning to anticipate trends and proactively inform policymaking and operations. Its core functions include data integration and management; data quality assurance; advanced analytics and modeling; machine learning and artificial intelligence solutions; real-time dashboards and performance reporting; and data visualization and business intelligence and the design and development of specialized digital decision-support tools. Through these capabilities, DSDS empowers evidence-based decision-making, fosters organizational efficiency, and catalyzes strategic innovation across the region, supporting sustainable development outcomes regionally and globally. The IT Systems Operations Assistant Individual Contractor will contribute to the enhancement of ESCWA's IT services monitoring program, virtualization environments, and security operations by proactively identifying problems and risks, and coordinating with relevant stakeholders to minimize the impact on service delivery. The Contractor will work closely with the Cloud &amp; Infrastructure and Cyber Security teams. Tasks and Responsibilities: The IT Systems Operations Assistant will be responsible for the following tasks: - Troubleshooting and Incident Management: Investigate infrastructure and application issues, perform log analysis and root cause analysis, document findings, and propose/implement corrective actions to resolve incidents and minimize service disruptions. - Cloudflare Administration and Security Operations: Manage and monitor domains hosted on Cloudflare, analyze traffic patterns and security events, create and maintain custom Web Application Firewall (WAF) rules, and implement mitigation strategies against malicious traffic and attacks. - Traffic Analysis and Security Monitoring: Collect and analyze Cloudflare metrics, traffic analytics, and security data to identify abnormal behavior, attack patterns, bot activity, and performance issues, while providing recommendations for improving security and service availability. - Proxmox Virtualization Management: Install, configure, maintain, and monitor Proxmox environments and Ubuntu/Linux servers, create and manage virtual machines, monitor cluster and storage health, perform operating system administration, system updates, security hardening, troubleshooting, and infrastructure maintenance, and ensure the stability, security, and availability of production environments. - Backup and Recovery Operations: Create and manage virtual machine snapshots, monitor backup processes, verify backup integrity, and support recovery procedures to ensure business continuity and disaster readiness. - Magento Multi-Tenant Platform Administration: Perform administrative and operational activities for the Magento multi-tenant (ECAP) platform, build and resolve CI/CD pipeline issues, and provide ongoing operational support. - Documentation and Technical Reporting: Maintain technical documentation, operational procedures, configuration records, troubleshooting guides, incident reports, and implementation documentation for infrastructure and security-related activities. - Project Support and Technical Implementations: Contribute to infrastructure, cloud, virtualization, and security projects by implementing configurations, supporting deployments, testing solutions, and documenting technical changes.<br> Qualifications/special skills<br>A First Level University degree in Telecommunication, Information Technology, Computer Science or a related area is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 1 year of professional work experience across virtualization platforms (such as Proxmox), Linux system administration, web application firewalls (such as Cloudflare), database clustering (PostgreSQL/Patroni), and incident or vulnerability tracking is required. Familiarity with modern enterprise platforms, CI/CD pipelines, and cloud integration is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p><br></p><p>Purpose of the Consultancy The purpose of this consultancy is to design and develop practical, user-friendly JEDIS Mainstreaming Toolkits that enable staff, volunteers, and activists to integrate Justice, Equity, Diversity, Inclusion, and Safety (JEDIS) into their daily work. Working closely with the JEDIS Team and relevant stakeholders, the consultant will lead a participatory development process, conduct consultations, develop practical guidance and implementation resources, and produce a suite of toolkits that are adaptable across Greenpeace entities and aligned with Greenpeace MENA s strategic priorities. The consultancy will develop three complementary JEDIS Mainstreaming Toolkits tailored to key organizational functions:</p><ol><li>People &amp; Culture (HR) Toolkit The People &amp; Culture Toolkit will support People &amp; Culture teams in embedding JEDIS throughout the employee lifecycle. It will provide practical guidance, tools, and resources to strengthen equitable recruitment, onboarding, learning and development, performance management, accessibility, employee wellbeing, and inclusive workplace culture.</li><li>Engagement Toolkit The Engagement Toolkit will support communications, digital engagement, and campaign teams in integrating JEDIS into public-facing communications and engagement. It will provide practical guidance to promote inclusive, accessible, ethical, and community-centered communications, campaigns, online engagement, and representation.</li><li>Volunteers and Activists Toolkit The Volunteers and Activists Toolkit will support volunteer coordinators, organizers, activists, and volunteers in fostering welcoming, inclusive, accessible, and psychologically safe participation. It will provide practical resources to strengthen volunteer engagement, belonging, leadership development, safeguarding, and accountability.</li></ol><p>Across all three toolkits, the consultant will develop practical implementation resources, including templates, checklists, decision-making frameworks, reflection tools, facilitation resources, and minimum standards that can be adapted to different Greenpeace entities and local contexts.</p><p>Scope of Work The consultant will be responsible for:</p><ol><li>Phase 1: Inception Develop an inception report and detailed implementation plan. Propose the methodology, workplan, timeline, consultation process, governance arrangements, milestones, and quality assurance approach.</li><li>Phase 2: Research and Analysis Review existing Greenpeace policies, guidance, strategies, and JEDIS resources. Map existing tools, templates, and good practices. Identify gaps and opportunities for integration.</li><li>Phase 3: Consultation and Co-Design Design and facilitate stakeholder consultations. Conduct interviews, focus groups, and co-design workshops. Document findings and recommendations.</li><li>Phase 4: Toolkit Development Develop practical JEDIS Mainstreaming Toolkits covering: People &amp; Culture (HR) Engagement Volunteers and Activists Each toolkit should include practical guidance, decision-making frameworks, templates, checklists, case studies, reflection questions, facilitation resources, and minimum standards.</li><li>Phase 5: Validation Facilitate socialization workshops. Revise the draft toolkits based on stakeholder feedback. Finalize all deliverables.</li><li>Phase 6: Final Recommendations Develop recommendations for: Organizational rollout Governance and ownership Maintenance and updates Capacity strengthening Continuous improvement</li></ol><p>Deliverables The consultant will produce:</p><ul><li>Inception Report and Implementation Plan.</li><li>Resource Mapping and Review Report.</li><li>Stakeholder Consultation Summary.</li><li>JEDIS Mainstreaming Toolkit for People &amp; Culture.</li><li>JEDIS Mainstreaming Toolkit for Engagement.</li><li>JEDIS Mainstreaming Toolkit for Volunteers and Activists.</li><li>Facilitation of socialization workshops.</li><li>Practical implementation resources (templates, checklists, reflection tools, facilitation guides, decision-making aids, and minimum standards).</li><li>Final Consultancy Report with recommendations for rollout, governance, maintenance, and continuous improvement.</li></ul><p>Consultant Profile The successful consultant should demonstrate:</p><p>Essential</p><ul><li>At least 7 years of experience in Justice, Equity, Diversity, Inclusion and safety (JEDIS), organizational development, or organizational culture change.</li><li>Demonstrated expertise in intersectionality, anti-racism, decolonization, gender justice, accessibility, disability inclusion, and trauma-informed approaches.</li><li>Proven experience designing organizational toolkits, frameworks, guidance documents, or implementation resources.</li><li>Strong experience facilitating participatory consultations and co-design processes with diverse stakeholders.</li><li>Excellent analytical, facilitation, and writing skills.</li><li>Fluency in English and Arabic.</li></ul><p>Desirable</p><ul><li>Experience working with environmental, climate justice, or international civil society organizations.</li><li>Familiarity with Greenpeace or other decentralized international organizations.</li><li>Knowledge of the MENA/SWANA region and its sociopolitical context.</li><li>Experience in movement building, volunteer engagement, or campaigning.</li></ul><p><strong>Desired Candidate Profile</strong></p>Essential<br>At least 7 years of experience in Justice, Equity, Diversity, Inclusion and safety (JEDIS), organizational development, or organizational culture change.<br>Demonstrated expertise in intersectionality, anti-racism, decolonization, gender justice, accessibility, disability inclusion, and trauma-informed approaches.<br>Proven experience designing organizational toolkits, frameworks, guidance documents, or implementation resources.<br>Strong experience facilitating participatory consultations and co-design processes with diverse stakeholders.<br>Excellent analytical, facilitation, and writing skills.<br>Fluency in English and Arabic.<br><br>Desirable<br>Experience working with environmental, climate justice, or international civil society organizations.<br>Familiarity with Greenpeace or other decentralized international organizations.<br>Knowledge of the MENA/SWANA region and its sociopolitical context.<br>Experience in movement building, volunteer engagement, or campaigning.

<p><br></p> <strong>What you will do</strong> <p> <strong>Design and deploy AI agents</strong> </p> <ul> <li>Design and deploy AI agents that support operational work, including support triage, internal workflow automation, sales support, onboarding tasks, knowledge handling, reporting and analysis</li> <li>Build agents and workflows that integrate with CRM, ERP, internal tools, SaaS platforms and APIs</li> <li>Use multi step workflows, tool using agents, decision logic and orchestration patterns where appropriate</li> <li>Move quickly from idea to pilot to production while maintaining clear standards for quality and reliability</li> <li>Design and implement AI agents and workflow automations that support PDLC activities such as requirements drafting, backlog preparation, technical research, code generation, test generation, documentation, defect triage, release support, and post release analysis</li> <li>Identify manual or repetitive PDLC tasks and convert them into scalable AI assisted workflows, including integrations with tools such as Jira, Confluence, GitHub, service platforms, and internal systems</li> <li>Partner with Product, Engineering, QA, Support, and other stakeholders to pilot, refine, and scale agentic PDLC workflows across teams</li> </ul> <p> <strong>Redesign business workflows</strong> </p> <ul> <li>Identify high value automation opportunities with functional leaders and operators</li> <li>Redesign workflows so repetitive and rules-based work is handled by AI wherever safe and practical</li> <li>Support the shift to AI first intake, triage, knowledge retrieval, simple response handling and case preparation in service operations</li> <li>Help teams redesign work around a clear human and agent division of labour</li> <li>Help establish safe and scalable standards for AI use across the PDLC, including review points, escalation paths, auditability, fallback handling, and quality controls for AI generated artefacts</li> </ul> <p> <strong>Governance, quality and evaluation</strong> </p> <ul> <li>Work within approved tooling standards, data and security guardrails, and design standards for agents and evaluation</li> <li>Establish monitoring, fallback handling, escalation logic, prompt and workflow controls, and human review mechanisms</li> <li>Test workflows with real users and real operational scenarios before scaling</li> <li>Measure agent quality, workflow success, containment, handoff quality and operational value</li> <li>Continuously improve workflows based on usage data, user feedback and service outcomes</li> </ul> <p> <strong>Adoption and enablement</strong> </p> <ul> <li>Partner with functional leaders and frontline teams to support rollout and adoption</li> <li>Document new ways of working and help train users on how to work effectively with AI agents</li> <li>Surface workflow risks, resistance points and improvement opportunities</li> <li>Contribute reusable prompts, components, patterns and playbooks to the central AI capability</li> </ul> <p> <strong>Cross functional delivery</strong> </p> <ul> <li>Collaborate with Product, Engineering, Support, Sales and Professional Services teams</li> <li>Help prioritise use cases based on measurable business value, feasibility and operational readiness</li> <li>Support the central AI capability with value tracking, reporting and continuous learning across initiatives</li> </ul> <strong>What success looks like</strong> <ul> <li>Reduction in manual work and process cycle time</li> <li>Improved support response times and service leverage</li> <li>Workflow success rate and agent task completion quality</li> <li>Ticket containment or deflection where relevant</li> <li>Handoff quality for escalated or human reviewed work</li> <li>User adoption of AI enabled workflows</li> <li>Hours saved and team capacity created</li> <li>Contribution to service, productivity and customer outcomes</li> <li>Reduced manual effort across PDLC activities, faster movement from idea to release, improved quality of delivery artefacts, and stronger adoption of AI enabled workflows across Product and Engineering teams</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Proven track record of building products, tools, workflows, automations, startups, or side projects that went live and delivered measurable value</li> <li>Strong working knowledge of AI and machine learning tools, large language models and agent frameworks</li> <li>Experience building AI agents, workflow automations or AI powered internal tools</li> <li>Experience designing or improving workflows across software or product delivery lifecycles, including the use of AI tools, agents, or automations to improve speed, quality, and operational leverage</li> <li>Ability to go from zero to functional prototype quickly</li> <li>Strong systems thinking and comfort working across tools, processes and teams</li> <li>Comfort with ambiguity and the ability to help define the problem as well as the solution</li> <li>Bias toward action, with discipline around quality, evaluation and operational safety</li> <li>Ability to work directly with business stakeholders and translate operational pain points into practical AI solutions</li> </ul> <strong>Nice to have</strong> <ul> <li>Experience building AI agents or service automation workflows</li> <li>Experience in hospitality, retail, vertical SaaS, or B2B software environments</li> <li>Experience working across multiple product lines, business units or operational functions</li> <li>Familiarity with support operations, CRM workflows, or Professional Services delivery models</li> <li>Experience with analytics, reporting and operational performance measurement</li> </ul> <ul> <li>A bachelor s degree in Artificial Intelligence, Software Engineering, Computer Science, Robotics, Mechanical Engineering or a related discipline</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Namou Properties Namou Properties is assisting a private household in Beirut with the recruitment of a qualified Pediatric Speech Therapist to provide specialized speech and communication support.<br> About the Role We are looking for an experienced and compassionate Speech Therapist based in Lebanon to work with a 6-year-old child with a partial hearing disability.<br> The therapist will support the child’s speech, language, listening, and communication development through personalized therapy.<br> Responsibilities Assess the child’s speech, language, listening, and communication abilities.<br> Develop and deliver an individualized therapy plan.<br> Work on speech clarity, vocabulary, language development, listening, comprehension, and communication skills.<br> Adapt therapy techniques to the child’s hearing needs.<br> Monitor and document the child’s progress.<br> Provide parents with guidance and exercises to support development at home.<br> Bachelor’s or Master’s degree in Speech Therapy, Speech-Language Pathology, Orthophony, or a related field.<br> Experience working with children with hearing loss or hearing-related communication difficulties is highly preferred.<br> Strong knowledge of child speech and language development.<br> Fluent in Arabic, English.<br> French is a plus.<br> Valid license to practice in Lebanon or eligibility to obtain one.<br></span> </div>

<p><h4>Outsourcing advantage</h4> <p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.</p> <h4>Key responsibilities</h4> <ul> <li>Respond to customer inquiries.</li> <li>Resolve issues professionally.</li> <li>Document interactions accurately.</li> <li>Escalate complex issues.</li> <li>Meet response-time goals.</li> <li>Maintain customer satisfaction.</li> <li>Collaborate with internal teams.</li> <li>Follow company procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>2+ years of customer service experience.</li> <li>Excellent English communication.</li> <li>CRM/ticketing system experience.</li> <li>Problem-solving skills.</li> <li>Ability to multitask.</li> <li>Professional attitude.</li> <li>Reliable internet.</li> <li>Customer-focused mindset.</li> <li>English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.</li> <li>Availability to work during Eastern Time (ET) business hours.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience with Zendesk, Freshdesk, Intercom, or Salesforce.</li> <li>BPO or SaaS experience.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work on diverse and exciting projects.</li> <li>Supportive and collaborative work environment.</li> <li>Weekly payments.</li> <li>Weekends off.</li> <li>Growth opportunities.</li> </ul></p><p></p>

<p><h4>Outsourcing advantage</h4> <p>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.</p> <h4>Key responsibilities</h4> <ul> <li>Respond to customer inquiries.</li> <li>Resolve issues professionally.</li> <li>Document interactions accurately.</li> <li>Escalate complex issues.</li> <li>Meet response-time goals.</li> <li>Maintain customer satisfaction.</li> <li>Collaborate with internal teams.</li> <li>Follow company procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>2+ years of customer service experience.</li> <li>Excellent English communication.</li> <li>CRM/ticketing system experience.</li> <li>Problem-solving skills.</li> <li>Ability to multitask.</li> <li>Professional attitude.</li> <li>Reliable internet.</li> <li>Customer-focused mindset.</li> <li>English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.</li> <li>Availability to work during Eastern Time (ET) business hours.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience with Zendesk, Freshdesk, Intercom, or Salesforce.</li> <li>BPO or SaaS experience.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work on diverse and exciting projects.</li> <li>Supportive and collaborative work environment.</li> <li>Weekly payments.</li> <li>Weekends off.</li> <li>Growth opportunities.</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p>Follow</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses.<br> We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.<br> Key Responsibilities Respond to customer inquiries.<br> Resolve issues professionally.<br> Document interactions accurately.<br> Escalate complex issues.<br> Meet response-time goals.<br> Maintain customer satisfaction.<br> Collaborate with internal teams.<br> Follow company procedures.<br> Opportunity to work on diverse and exciting projects.<br> Supportive and collaborative work environment.<br> Weekly payments.<br> Weekends off.<br> Growth Opportunities 2+ year of customer service experience.<br> Excellent English communication.<br> CRM/ticketing system experience.<br> Problem-solving skills.<br> Ability to multitask.<br> Professional attitude.<br> Reliable internet.<br> Customer-focused mindset.<br> English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.<br> Availability to work during Eastern Time (ET) business hours Preferred Qualifications Experience with Zendesk, Freshdesk, Intercom, or Salesforce.<br> BPO or SaaS experience.<br></span> </div>

We're Hiring: Senior Quality Assurance (QA) Officer <br> <br>Are you passionate about quality, food safety, and continuous improvement? Join Liban Lait and play a key role in ensuring our products meet the highest quality and regulatory standards. <br> <br>Key Responsibilities <br> <br>Lead and continuously improve the Quality Management System (QMS). <br> <br>Ensure compliance with ISO 22000, HACCP, Libnor, and regulatory requirements. <br> <br>Manage SOPs, document control, internal/external audits, and CAPA programs. <br> <br>Review product labels and support product registrations with the Ministry of Public Health. <br> <br>Monitor quality KPIs, investigate non-conformities, and drive continuous improvement. <br> <br>Develop food safety and quality training programs and promote a strong quality culture. <br> <br>What We're Looking For <br> <br>Bachelor's degree in Food Science, Food Technology, Quality Management, or a related field. <br> <br>5+ years of QA experience in food manufacturing, preferably dairy. <br> <br>Strong knowledge of ISO 22000, HACCP, GMP, GHP, CAPA, auditing, and Libnor standards. <br> <br>Excellent analytical, communication, and organizational skills. <br> <br>Fluent in Arabic and English. <br> <br>Why Join Liban Lait? <br> <br>Be part of one of Lebanon's leading dairy companies, where quality, innovation, and continuous improvement are at the core of everything we do. <br> <br>Apply Now <br>Send your CV to hr@libanlait.com

The Administrative Assistant will manage daily office operations, including handling phone calls, emails, correspondence, and Supplier Negotiations. This role will support executives. The Administrative Assistant will maintain filing systems, process paperwork, and ensure that records are accurate and up to date. The role also involves coordinating with internal departments, assisting with data, and helping ensure smooth, professional office operations. <br>Qualifications <br> <br> <br> <br> Communication skills to interact effectively with internal and external stakeholders. <br>Solid Clerical Skills, including filing, data entry, document preparation, and record-keeping. <br>Proficiency with common office software (e.g., MS Office or similar tools) and ability to learn new systems quickly. <br>Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks and deadlines. <br>Ability to maintain confidentiality, demonstrate reliability, and work collaboratively in a team-oriented environment. <br>Previous experience in an administrative or office support role is preferred; experience in distribution, FMCG, or food import is a plus. <br>High school diploma required; business administration or a related field is an advantage. <br>email: hr.coordinator2@u-foodsal.com <br>phone: 70-590626

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Trócaire Trócaire is an international NGO.<br> We work with local partners in the world’s most at-risk communities and with people in Ire-land to tackle the underlying causes of poverty and injustice and respond to the crises they create.<br> Together we bring about positive and lasting change for a just world.<br> Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East.<br> We work towards five goals: Promote Access to Justice; Achieve Climate &amp; Environmental Justice; Ensure Women &amp; Girls’ Protection, Voice &amp; Influence; Save Lives and Protect Human Dignity and Mobilise the Public on the island of Ireland to achieve Global Justice.<br> Find out more about the organisation at www.<br>Trócaire.org Trócaire works through national and local partners in Lebanon and Syria delivering an integrated humanitarian &amp; development programme that includes the provision of basic assistance, food security, livelihood, and protection assistance and strengthening social cohesion within conflict affected and displaced communities.<br> As a partnership agency, Trócaire works with a portfolio of national and local partner organisations to strengthen their capacities to deliver humanitarian assistance and implement development-oriented programmes in a way that ensures compliance with international standards.<br> What we can offer you: The job opportunity will be offered, initially, on a fixed term contract of one year and is based in Beirut, Lebanon (Hybrid Modality) Trócaire offers a competitive package of salary and benefits.<br> Closing Date: 12:00 PM (local Lebanon time) on 22 September 2026 1.<br> Background The Lebanon National Reference Group (NRG), formerly the Localisation Task Force (LTF), is Lebanon’s civil society-led platform under the Grand Bargain.<br> It was established through the sustained work of Live Love Lebanon and the Lebanon Humanitarian and Development NGOs Forum (LHDF) and has been formally recognised by the Grand Bargain Secretariat as Lebanon’s NRG.<br> The NRG provides a locally led platform for dialogue, learning, reform, and collective action on localisation.<br> It brings together local and national NGOs, international NGOs, UN agencies, donors, the Red Cross Movement, and, where relevant, public institutions and local authorities.<br> The NRG connects national priorities with Grand Bargain commitments and supports collective accountability for progress in Lebanon.<br> 2. Purpose of the Position The NRG Coordinator is responsible for the day-to-day management and coordination of the NRG work in Lebanon.<br> The coordinator supports the Core Group and Plenary, implements the annual action plan, facilitates and supports the organisation of CG and Plenary meetings maintains communication with members, follows up on decisions, and represents the NRG externally as requested, unless the Core Group decides otherwise.<br> The position requires strong coordination, facilitation, policy, advocacy, and relationship-management skills.<br> The coordinator is expected to preserve the NRGs locally led nature, ensure inclusive participation, and help translate localisation commitments into practical country-level actions.<br> 3. Key Responsibilities A.<br> Governance and Strategic Coordination Support the Core Group in developing and implementing the NRG annual action plan, including clear priorities, outputs, timelines, responsibilities, and indicators.<br> Coordinate implementation of Core Group decisions and follow up on agreed action points in a timely manner.<br> Prepare and circulate regular progress updates for the Core Group and Plenary.<br> Support the annual review and rollout of the NRG Terms of Reference and any governance documents.<br> Ensure that the roles of the Plenary, Core Group, Coordinator, and Host Organisation remain clear, active, and respected.<br> Support the facilitation of the Core Group elections, membership selection processes, Expressions of Interest, and other governance procedures as required.<br> Maintain a clear record of minutes of meetings, decisions, approvals, and follow-up actions.<br> B. Meetings, Facilitation and Member Engagement Plan, organise, and facilitate monthly Core Group meetings and at least two Plenary meetings each year.<br> Prepare agendas, background notes, presentations, and decision papers in consultation with the Core Group.<br> Circulate meeting documents in advance and prepare accurate minutes and action trackers.<br> Maintain regular communication with NRG members and ensure timely sharing of updates, opportunities, and relevant documents.<br> Support mapping and ensure voice and influence, hence, meaningful participation of smaller local organisations, women-led organisations, youth-led organisations, Organisations of Persons with Disabilities, refugee-led organisations, and community-based organisations.<br> Organise consultations, workshops, peer-learning sessions, and thematic discussions as required.<br> Ensure members are consulted before major external engagements, or policy positions are finalised.<br> C. Localisation Policy, Advocacy and Learning Track progress on localisation and Grand Bargain commitments in Lebanon, including local leadership, direct and quality funding, equitable partnerships, risk sharing, and accountability to affected people.<br> Coordinate the preparation of policy briefs, position papers, recommendations, evidence summaries, and priority messages.<br> Support the development of Lebanon’s contributions to Grand Bargain Annual Meetings and related global processes.<br> Facilitate dialogue between local actors, donors, UN agencies, INGOs, the Humanitarian Country Team, LHIF, public institutions, and local authorities.<br> Support evidence collection and analysis on localisation progress, barriers, and good practices.<br> Maintain links with other National Reference Groups and relevant Grand Bargain communities of practice.<br> Promote peer learning and document lessons that can inform national, regional, and global advocacy.<br> D. External Representation and Partnerships Act as the NRG’s default external representative, unless the Core Group assigns another representative for a specific engagement.<br> Represent the NRG in meetings with donors, UN agencies, INGOs, the Grand Bargain Secretariat, the Humanitarian Country Team, government representatives, municipalities, and other relevant stakeholders.<br> Prepare briefing notes, talking points, and key messages for external engagements.<br> Build and maintain professional relationships with key localisation and humanitarian stakeholders.<br> Ensure that external representation reflects agreed NRG positions and the diversity of member perspectives.<br> Report back to the Core Group and Plenary following external engagements.<br> E. Work Planning, Monitoring and Reporting Maintain a detailed annual workplan and update it regularly.<br> Develop simple monitoring tools to track activities, outputs, commitments, and results.<br> Prepare narrative reports, donor updates, and learning summaries as required.<br> Maintain organised records of activities, meetings, consultations, evidence products, and external engagements.<br> Identify delays, risks, and implementation gaps and propose practical corrective actions.<br> Support the Core Group in reviewing progress against the annual action plan.<br> F. Funding and Administrative Coordination Support the Core Group in identifying funding opportunities for the Coordinator position and NRG activities.<br> Contribute input and review of concept notes, proposals, budgets, donor reports, and resource-mobilisation efforts.<br> Coordinate closely with the Host Organisation on contracts, procurement, payments, logistics, and financial reporting.<br> Ensure that administrative and financial processes follow agreed procedures while protecting the Core Group’s decision-making independence.<br> Maintaining accurate records and tracking of NRG resources, budgets and activities as directed by the Core group.<br> Ensure that all costs and operational needs are planned in advance and communicated to the Core Group and Host Organisation.<br> G. Communication and Knowledge Management Maintain up-to-date membership and stakeholder contact lists.<br> Manage shared digital folders and ensure that documents are organised and accessible.<br> Prepare short updates, newsletters, and member communications as needed.<br> Coordinate the production and dissemination of NRG knowledge products.<br> Support the NRG’s public visibility in line with Core Group guidance.<br> Ensure that sensitive information is handled confidentially and shared only with authorised parties.<br> 4. Key Deliverables Annual NRG action plan and implementation tracker.<br> Monthly Core Group meeting package, minutes, and action tracker.<br> At least two Plenary meetings organised and documented each year.<br> Periodic updates on localisation progress and challenges in Lebanon.<br> Priority messages and recommendations ahead of Grand Bargain meetings.<br> Policy, advocacy, learning, and evidence products agreed in the annual action plan.<br> Regular stakeholder engagement and documented follow-up.<br> Timely narrative and donor reporting, where applicable.<br> Updated membership, stakeholder, and document-management systems.<br> 5. Reporting and Working Relationships The Coordinator reports functionally to the NRG Core Group and receives day-to-day administrative supervision from the Host Organisation.<br> The Coordinator works closely with the Core Group members, Plenary members, the Grand Bargain Secretariat, donors, UN agencies, INGOs, public institutions, local authorities, and other relevant partners.<br> The Core Group sets the strategic direction and approves the annual action plan.<br> The Host Organisation manages funds and administrative processes but does not direct NRG policy positions or Core Group decisions.<br> 6. Required Qualifications and Experience University degree in humanitarian affairs, development studies, public policy, international relations, political science, social sciences, management, or another relevant field.<br> At least five years of relevant professional experience in humanitarian, development, civil society, localisation, policy, advocacy, or NGO coordination.<br> Demonstrated experience coordinating multi-stakeholder platforms, networks, coalitions, working groups, or similar structures.<br> Good understanding of the humanitarian and development context in Lebanon.<br> Knowledge of localisation, the Grand Bargain, humanitarian coordination, local leadership, quality funding, and accountability to affected people.<br> Experience preparing policy briefs, advocacy messages, reports, presentations, and meeting materials.<br> Experience engaging with local NGOs, INGOs, UN agencies, donors, and government institutions.<br> Experience in project planning, monitoring, reporting, and basic budget follow-up.<br> Fluency in written and spoken Arabic and English.<br> French is an asset.<br> Strong command of Microsoft Office and common digital collaboration tools.<br> 7. Core Competencies Strategic thinking and sound judgement.<br> Strong facilitation and consensus-building skills.<br> Diplomacy and the ability to manage different interests respectfully.<br> Clear written and verbal communication.<br> Ability to work independently and deliver under short deadlines.<br> Strong organisation, follow-up, and attention to detail.<br> Commitment to inclusion, local leadership, accountability, and humanitarian principles.<br> Ability to handle sensitive information with confidentiality.<br> Ability to work in a politically sensitive and multi-stakeholder environment.<br> Flexibility, initiative, and a solution-focused approach.<br> 8. Performance Review The Coordinator's performance will be managed in accordance with the host organisation Performance Management framework and will be reviewed by the Core Group and the Host Organisation as appropriate.<br> Performance will be assessed against the annual action plan, agreed deliverables, quality and timeliness of coordination, member engagement, external representation, reporting, and contribution to the NRG’s strategic objectives.<br> 9. General Conditions The position is subject to available funding.<br> The Coordinator must remain neutral when facilitating discussions among members and must represent only agreed NRG positions.<br> Any actual or potential conflict of interest must be declared immediately.<br> The Coordinator will be subject to the terms and conditions of employment and applicable policies and procedures of the host organisation, including safeguarding, Code of Conduct, Speak Up and Ethical Condict policies, confidentiality and administrative requirements The Terms of Reference may be reviewed and updated by the Core Group in line with the NRG governance framework.<br> Safeguarding Program Participants-Children &amp; Adults Trócaire is committed to safeguarding people within our Programmes from exploitation and abuse and has specific policies on this commitment (including a Global Code of Conduct) which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives.<br> More information on Trócaire’s safeguarding policies available here.<br> Diversity and inclusion We welcome diverse applicants to join our inclusive workforce.<br> Trócaire is an equal opportunities employer.<br> We are an organisation that embraces diversity and inclusion.<br> We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.<br> Diversity and Inclusion statement available here</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an IT Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> POSITION DESCRIPTION: This role owns the full employee technology lifecycle — from provisioning laptops and accounts for new hires, to day-to-day helpdesk support, to securely decommissioning devices and access when employees leave.<br> The person in this role will work closely with onboarding and offboarding, will serve as the primary point of contact for all end-user IT needs across the company, and will play a key role in helping maintain SOC 2 certification.<br> Key Responsibilities Onboarding &amp; Offboarding (HR Systems Support) Partner with HR/People Operations on every new hire, transfer, and termination to ensure IT tasks are completed on schedule.<br> Create, configure, and deactivate user accounts across company systems (e.<br>g., Microsoft 365, Slack, Teams, HRIS-linked tools) as part of onboarding and offboarding.<br> For systems managed internally by Dispatch employees, notify the designated internal system owner when an employee is being onboarded or offboarded so access can be added or removed on schedule, and track that each notification is acted on.<br> Maintain an accurate, up-to-date record of who has access to which systems, and audit that terminated employees' access has been fully removed from all systems.<br> Coordinate first-day-ready setup for new hires: hardware, accounts, credentials, and a welcome/orientation walkthrough of company systems.<br> Device &amp; Hardware Lifecycle Management Provision laptops and equipment for new hires and as replacement/upgrade needs arise for existing employees.<br> Research, recommend, and assist HR/Finance with purchasing laptops and other hardware, including vendor comparisons and quotes.<br> Maintain an inventory of company-owned devices, including assignment history, warranty status, and lifecycle/refresh planning.<br> Image, configure, and enroll new devices in company device management/MDM tools prior to distribution.<br> Manage return, wipe, and redeployment of devices from departing employees.<br> Helpdesk &amp; End-User Support Serve as the first point of contact for employee IT tickets and requests (e.<br>g., WiFi connectivity issues, password resets, account lockouts, hardware/software troubleshooting).<br> Triage, track, and resolve tickets in a timely manner, escalating to specialized vendors or Dispatch's engineering team when needed.<br> Provide basic training/guidance to employees on company systems and IT best practices.<br> Security, Patch &amp; Compliance Monitoring Monitor company devices for outstanding software/OS updates and push patch notifications to keep all endpoints current.<br> Monitor endpoint/device management tools to detect when a company-owned device appears to have become a personal device (e.<br>g., ownership or enrollment status change) and take steps to bring it back into compliance or remove it from company systems.<br> Monitor security alerts and triage findings; provide initial incident response support and escalate critical threats to the engineering team as needed.<br> Send remote lock or wipe commands to company devices as needed for terminations, lost/stolen equipment, or security incidents.<br> Support company security tools already in place (e.<br>g., endpoint protection, password management) and respond to related alerts.<br> Systems Administration &amp; Vendor Coordination Administer and support 20+ business-critical applications, including day-to-day administration, access provisioning, and user support.<br> Serve as the point of contact for third-party vendors that support specific systems, ensuring smooth vendor coordination and issue escalation.<br> Maintain documentation of system configurations, access procedures, and IT processes.<br> SOC 2 Compliance Support Support Dispatch's SOC 2 certification effort by helping implement and document the technical controls auditors expect (access controls, onboarding/offboarding evidence, device encryption and patch status, password/MFA policies, backup and monitoring configurations).<br> Own ongoing evidence collection for IT-related controls — access reviews, termination checklists, patch/vulnerability reports, device inventory, and security monitoring logs — and keep it organized for audit periods.<br> Partner with leadership, HR, and any outside compliance/audit consultants to close gaps identified during SOC 2 readiness assessments and respond to auditor requests.<br> Help maintain IT security policies and procedures (access control, acceptable use, incident response, asset management) required for SOC 2, and keep them current as systems change.<br> Conduct periodic access reviews across company systems to confirm permissions match current employment status and role, flagging and remediating discrepancies.<br> Support the annual (or ongoing) SOC 2 audit cycle once certified, including recurring evidence requests and control testing.<br> Experience in an IT support, systems administration, or helpdesk role, ideally supporting a company of similar size.<br> Hands-on experience with Microsoft 365 administration and endpoint/MDM tools.<br> Experience with onboarding/offboarding processes and coordinating access changes across multiple systems and stakeholders.<br> Familiarity with password management tools, security awareness platforms, and endpoint protection tools.<br> Experience supporting SOC 2 (or similar compliance framework, e.<br>g., ISO 27001) readiness or audits, including evidence collection and control documentation — direct SOC 2 audit experience strongly preferred.<br> Strong communication skills and comfort working directly with non-technical employees and HR/People Operations.<br> Ability to manage competing priorities and tickets independently with minimal supervision.<br> Preferred: Experience with GDC or other global shared service centers managing end-user IT support across distributed teams.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Strong rights, holistic protection : Improved standards for GBV survivors in the MENA region</strong></p><p><strong>BMZ Position : Holistic Care Model Assessment, Documentation, and Capacity Building Consultancy</strong></p><p><strong>Requirement : Assessment, Documentation, and Capacity Building for Holistic Care Model Approach for VAW services in Lebanon</strong></p><p><strong>Location of implementation : Beirut-based with travel to 7 centers across Lebanon (Mount Lebanon, South Lebanon, Bekaa, North Lebanon)</strong></p><p><strong>Duration of assignment : 24 months (approximately 180 working days, non-consecutive)</strong></p><p><strong>About ABAAD</strong> Established in 2011, ABAAD Resource Center for Gender Equality is a UN ECOSOC accredited civil society organization that aims to achieve gender equality as an essential condition for sustainable social and economic development in the MENA region. ABAAD advocates for gender-sensitive policies and legislation that promote the active participation of women and their equal access to justice. ABAAD works to eliminate gender-based violence through a holistic care model that provides direct services in specialized shelters and accommodation, combining gender-specific and gender-transformative approaches to bring about long-term social change. ABAAD operates primarily in Lebanon, where it has provided GBV prevention and response services through the Ministry of Social Affairs' Social Development Centers (SDCs) from 2014 to 2022. Following the economic crisis, ABAAD strategically transitioned from the SDCs and established seven independent model centers dedicated to combating violence against women, while maintaining coordination and cooperation with the Ministry. This collaboration led to the joint development of national standard operating procedures (SOPs) for GBV case management and the Positive Parenting Curriculum (ABB programme) in 2023. ABAAD currently supports the Ministry by training SDC social workers in the implementation of these SOPs and the ABB programme.</p><p><strong>About the project (IF THE DONOR REQUIRE VISIBILTY)</strong> Under the BMZ-funded project "Strong rights, holistic protection: Improved standards for GBV survivors in the MENA region", implemented in partnership with Terre des Hommes Deutschland e.V., ABAAD is seeking an external consultant/team of consultants to lead the Lebanon-specific component of the project, focused on assessing, documenting, piloting, and disseminating a multidisciplinary Holistic Care Model approach for addressing the intersection of Violence against women (VAW) and violence against children (VAC) services across 2 ABAAD model centers and 5 SDCs.</p><p><strong>Overall goal of this assignment</strong> The overall goal of this consultancy is to lead the assessment, documentation, piloting, and dissemination of a multidisciplinary Holistic Care Model approach that addresses the intersection of violence against women (VAW) and violence against children (VAC) at the household level. The assignment covers 2 ABAAD model centers and 5 Social Development Centers (SDCs) of the Ministry of Social Affairs across Lebanon, with the aim of producing a replicable best practice model and building the capacity of frontline professionals to deliver integrated, survivor-centered services.</p><p><strong>Duties and Responsibilities</strong></p><ul><li>Assess the current operation of ABAAD's Holistic Care approach and service delivery in 2 ABAAD model centers and 5 SDCs, identifying strengths, gaps, and areas for improvement in addressing the intersection of VAW and VAC.</li><li>Develop a learning and best practice document that compiles global and national approaches to multidisciplinary holistic care for VAW and VAC survivors, incorporating ABAAD's evidence-based practices and strategies for engaging men and boys through gender-transformative approaches.</li><li>Support the pilot implementation of the Holistic Care Model approach across the 7 centers, providing technical guidance on the delivery of integrated services that address the intersection of VAW and VAC.</li><li>Deliver capacity building, coaching, and mentoring to approximately 60 ABAAD and SDC staff to ensure sustainable application of the model approach.</li><li>Produce a comprehensive implementation report evaluating the pilot process and results, and support its validation and dissemination to government representatives, GBV and protection actors, and civil society organizations in Lebanon.</li><li>Deliver training on the model approach to professionals from approximately 20 civil society organizations working on VAW and VAC in Lebanon.</li></ul><p>The consultant will lead the design and initial delivery of capacity-building activities, while ABAAD technical staff will co-facilitate and progressively take a stronger role to ensure sustainability and institutionalization. NB: A TOT for ABAAD CB it is an option</p><p><strong>Scope of Work and Description of this Assignment</strong></p><p>The consultant/team of consultants will carry out the following interconnected workstreams in close collaboration with ABAAD's programme team and the Ministry of Social Affairs (MoSA). The workstreams are sequential and interdependent, with each phase building directly on the findings and outputs of the preceding one, and the consultant/team of consultants should approach this as a continuous, embedded engagement over the full 24-month period.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Advanced university degree in a relevant field such as gender studies, social sciences, social work, public health, international development, human rights, or a related discipline.</li><li>A minimum of 10 years of professional experience in GBV programming, protection, or related fields including psychosocial support, with experience in both prevention and response.</li><li>Demonstrated expertise in developing and documenting programmatic models, best practice frameworks, or learning documents for organizations working on VAW and/or VAC.</li><li>Proven experience conducting institutional or programmatic assessments of civil society organizations or public institutions, preferably in the protection or GBV sector.</li><li>Proven track record in designing and delivering capacity-building programmes, including training design, facilitation, coaching, and mentoring of frontline staff.</li><li>Experience working with government institutions and civil society organizations in Lebanon, with a strong understanding of the institutional landscape including the role of MoSA and SDCs.</li><li>Familiarity with international frameworks and standards on VAW and VAC, including survivor-centered and trauma-informed approaches.</li><li>Understanding of gender-transformative approaches and strategies for engaging men and boys in the prevention of VAW and VAC.</li><li>Experience working with multidisciplinary service delivery models that integrate psychosocial, medical, legal, and community-based interventions.</li><li>Excellent analytical, writing, and communication skills in English and Arabic.</li><li>Ability to travel regularly to the 7 pilot centers across Lebanon.</li><li>If applying as a team of consultants, the proposal should clearly indicate the team composition, roles, and relevant experience of each proposed team member.</li></ul><p></p></section>

We are looking for a QC Officer to safeguard product quality across the production cycle from incoming raw materials to finished goods. The ideal candidate is meticulous, hands-on, comfortable in both lab and production floor settings. <br> <br>Responsibilities: <br>-Test and verify incoming raw materials, ingredients, and packaging materials against InnoBev quality manual requirements. <br>-Conduct routine in-process testing during production <br>-Perform raw/treated water analysis and CO2 analysis checks. <br>-Carry out microbiological testing on incoming ingredients, raw materials, syrup, and finished goods per the quality plan. <br>-Coordinate with production on cleaning and sanitation of machinery, verifying results visually and through lab testing <br>-Document test results accurately and report non-conformances to the QC Manager <br>-Take appropriate corrective action on non-conforming results, escalating to the QC Manager when needed. <br>-Report shortages of lab chemicals or equipment in a timely manner. <br> <br>Qualifications: <br>-Bachelor' Degree in Food Science, Chemistry, Microbiology, or a related field. <br>-0–2 years of QC experience in food & beverage or FMCG manufacturing preferred <br>-Working knowledge of lab testing procedures and food safety/quality standards <br>-Strong attention to detail <br>-Comfortable working shifts/production hours as required by the plant schedule

Scope the job: <br> <br>The receiving agent is responsible for receiving, inspecting, storing and for recording shipments on system. He/ She is also responsible for unloading packages and checking their contents to ensure they match the store order. <br> <br>Responsibilities: <br> <br>- Receive merchandize, count it physically and electronically in order to ensure accuracy of information and inspect its quality to report discrepancies. <br>- Inspect received packages to ensure they are received in good condition and nothing is damaged. <br>- Verify packages according to order and invoices (quantity, quality, price etc.) <br>- Scan & maintain accurate records of all items on Navision. Assist in the physical inventory process of the store report the end-of-day inventory status to Store Manager <br>- Inspect and maintain all equipment, including the data reader. <br>- Coordinate with the warehouse team on receiving appropriate barcodes for all items. <br>- Perform a smooth & safe transfer order (In/Out) process and document it on system. - Assist Sales Representatives in replenishing stocks on the shelves in order to ensure availability of products at all times. <br>- Perform other duties that are aligned & related to the job scope. <br> <br>Requirements: <br> <br>- Education: High School Degree <br>- Experience: 0 to 1 year of experience in the sales field. <br>- Linguistic Skills: Advanced in English & Arabic, French is a plus. <br>- Computer Skills: Good knowledge in Ms. Office

<p>Join a rapidly growing software company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters. Currently, we are looking for a Customer Support Analyst who always strives for software excellence and continuous improvement. The Customer Support Analyst is responsible for supporting Explorance s products for our customers. This includes interacting and communicating with our internal teams to solve problems. The role also includes some consulting with customers on how to best integrate Explorance s application to 3rd-party systems to meet their automation and scalability needs.</p><p>Primary Duties and Responsibilities:</p><ul><li>Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolution</li><li>Create service requests and properly document all customer interactions and troubleshooting actions in the department's case management system</li><li>Provide tier 2/3 functional and technical support on Explorance software solutions</li><li>Configure and implement new functionality in the Explorance software solutions</li><li>Log, prioritize, research, and accurately resolve complex customer inquiries and problems in a timely manner while meeting or exceeding SLAs</li><li>Provide detailed reporting, identify functionalities, and provide status updates on identified issues internally and with the client until the customer support case is resolved</li><li>Assist in new implementations, installations, upgrades and migrations of existing customers systems</li><li>Investigate issues with customer IT systems such as: SSO, LMS, SIS, HRIS</li><li>Provide basic technical and web application training to new customers when required</li><li>Communicate and coordinate with internal departments when addressing software bugs or new releases</li><li>Occasionally perform Quality Assurance tasks for testing of new software versions</li><li>Follow procedures, and continually improve internal processes for maintenance of solutions that are in production</li><li>Collaborate with developers and QA team for high quality, delivery on time</li></ul><p><b>Skills and Competencies:</b></p><ul><li>Exceptional Customer Service Focus</li><li>3-5 years experience in IT related field</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li></ul><p>Technical Skills:</p><ul><li>Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li></ul><p>Qualifications/Requirements:</p><ul><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related field</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li></ul><p>Nice to Have:</p><ul><li>Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li></ul><p>Availability:</p><ul><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3-5 years experience in IT related field</li><li>Minimum 3 years customer support/technical support experience with enterprise software</li><li>Relevant technical work experience, deploying web applications in IIS including server and network administration.</li><li>Experience with system integration, good understanding of product architecture, infrastructure components, databases, cloud systems, and virtualization</li><li>Strong analytical problem solving and decision making skills</li><li>Experience working with multiple stakeholders in a problem-solving environment</li><li>Exceptional communication skills, both oral and written with client interaction experience at executive levels</li><li>Ability to handle difficult or sensitive situations with diplomacy and tact</li><li>Excellent time management and organizational skills</li><li>Creative, self-motivated, with good interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Attention to detail</li><li>Experience with SQL/Oracle Database querying and with MS Excel</li><li>Setup and administration skills for MS Windows servers, MS SQL Server installation and configuration</li><li>Verbal and written communication skills in English and French for use in communication with global offices.</li><li>Passion for helping customers with strong customer service skills</li><li>Technical or Business Diploma in related field</li><li>Experience working with Microsoft Server, MSSQL, IIS, Certificates, Email delivery troubleshooting.</li><li>Technical certifications: Microsoft</li><li>Experience with HTML CSS, XML</li><li>Experience working with APIs</li><li>Knowledge/Experience working with cloud offerings such as Microsoft Azure or AWS</li><li>Must be willing to work outside of normal business hours (i.e. evenings, nights, weekends) to provide support coverage for our international customers</li><li>24/7 Pager/On-Call Rotation</li></ul>

<p>The AI Automation Engineer is responsible for designing, deploying and improving AI agents and agentic workflows that automate routine operational work, augment teams, and improve speed, quality and scalability across the business. This role is not about building disconnected experiments. It is about delivering real workflow change in priority areas, initially focused on Support, Sales, Professional Services and internal operational workflows. The role works closely with functional leaders and frontline teams to identify high value use cases, redesign workflows, deploy safe and useful agents, and ensure adoption in day-to-day operations. The AI Automation Engineer helps shift repetitive, rules based and data intensive work to AI agents, while preserving human ownership of judgment, sensitive customer interactions, escalations, quality assurance, exception handling and continuous knowledge improvement.</p><p><b><br></b></p><p><b>What you will do</b></p><ul><li>Design and deploy AI agents</li><li>Design and deploy AI agents that support operational work, including support triage, internal workflow automation, sales support, onboarding tasks, knowledge handling, reporting and analysis</li><li>Build agents and workflows that integrate with CRM, ERP, internal tools, SaaS platforms and APIs</li><li>Use multi step workflows, tool using agents, decision logic and orchestration patterns where appropriate</li><li>Move quickly from idea to pilot to production while maintaining clear standards for quality and reliability</li><li>Design and implement AI agents and workflow automations that support PDLC activities such as requirements drafting, backlog preparation, technical research, code generation, test generation, documentation, defect triage, release support, and post release analysis</li><li>Identify manual or repetitive PDLC tasks and convert them into scalable AI assisted workflows, including integrations with tools such as Jira, Confluence, GitHub, service platforms, and internal systems</li><li>Partner with Product, Engineering, QA, Support, and other stakeholders to pilot, refine, and scale agentic PDLC workflows across teams</li><li>Redesign business workflows</li><li>Identify high value automation opportunities with functional leaders and operators</li><li>Redesign workflows so repetitive and rules-based work is handled by AI wherever safe and practical</li><li>Support the shift to AI first intake, triage, knowledge retrieval, simple response handling and case preparation in service operations</li><li>Help teams redesign work around a clear human and agent division of labour</li><li>Help establish safe and scalable standards for AI use across the PDLC, including review points, escalation paths, auditability, fallback handling, and quality controls for AI generated artefacts</li><li>Governance, quality and evaluation</li><li>Work within approved tooling standards, data and security guardrails, and design standards for agents and evaluation</li><li>Establish monitoring, fallback handling, escalation logic, prompt and workflow controls, and human review mechanisms</li><li>Test workflows with real users and real operational scenarios before scaling</li><li>Measure agent quality, workflow success, containment, handoff quality and operational value</li><li>Continuously improve workflows based on usage data, user feedback and service outcomes</li><li>Adoption and enablement</li><li>Partner with functional leaders and frontline teams to support rollout and adoption</li><li>Document new ways of working and help train users on how to work effectively with AI agents</li><li>Surface workflow risks, resistance points and improvement opportunities</li><li>Contribute reusable prompts, components, patterns and playbooks to the central AI capability</li><li>Cross functional delivery</li><li>Collaborate with Product, Engineering, Support, Sales and Professional Services teams</li><li>Help prioritise use cases based on measurable business value, feasibility and operational readiness</li><li>Support the central AI capability with value tracking, reporting and continuous learning across initiatives</li><li><b><br></b></li><li><b>What success looks like</b></li><li>Reduction in manual work and process cycle time</li><li>Improved support response times and service leverage</li><li>Workflow success rate and agent task completion quality</li><li>Ticket containment or deflection where relevant</li><li>Handoff quality for escalated or human reviewed work</li><li>User adoption of AI enabled workflows</li><li>Hours saved and team capacity created</li><li>Contribution to service, productivity and customer outcomes</li><li>Reduced manual effort across PDLC activities, faster movement from idea to release, improved quality of delivery artefacts, and stronger adoption of AI enabled workflows across Product and Engineering teams.</li><li>Proven track record of building products, tools, workflows, automations, startups, or side projects that went live and delivered measurable value</li><li>Strong working knowledge of AI and machine learning tools, large language models and agent frameworks</li><li>Experience building AI agents, workflow automations or AI powered internal tools</li><li>Experience designing or improving workflows across software or product delivery lifecycles, including the use of AI tools, agents, or automations to improve speed, quality, and operational leverage</li><li>Ability to go from zero to functional prototype quickly</li><li>Strong systems thinking and comfort working across tools, processes and teams</li><li>Comfort with ambiguity and the ability to help define the problem as well as the solution</li><li>Bias toward action, with discipline around quality, evaluation and operational safety</li><li>Ability to work directly with business stakeholders and translate operational pain points into practical AI solutions</li><li><b><br></b></li><li><b>Nice to have</b></li><li>Experience building AI agents or service automation workflows</li><li>Experience in hospitality, retail, vertical SaaS, or B2B software environments</li><li>Experience working across multiple product lines, business units or operational functions</li><li>Familiarity with support operations, CRM workflows, or Professional Services delivery models</li><li>Experience with analytics, reporting and operational performance measurement</li></ul><p><strong>Desired Candidate Profile</strong></p>A bachelor's degree in Artificial Intelligence, Software Engineering, Computer Science, Robotics, Mechanical Engineering or a related discipline

<p>As a Monitoring Operator, you will be responsible for monitoring employees' performance and daily operations to ensure compliance with company procedures and quality standards. You will observe workflows, identify operational issues, document incidents, and report findings to the department manager. The role requires strong attention to detail, professionalism, and the ability to make objective observations while maintaining confidentiality.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor employees' daily performance and workflow.</li><li>Ensure compliance with company policies and operational procedures.</li><li>Identify operational issues, irregularities, or performance concerns.</li><li>Prepare accurate reports and submit findings to the department manager.</li><li>Escalate critical incidents promptly following company procedures.</li><li>Maintain detailed monitoring logs and documentation.</li><li>Communicate professionally with supervisors when required.</li><li>Support continuous improvement by highlighting operational trends and observations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li>Age: 21 27 years old</li><li>Gender: Male or Female</li><li>Languages: English &amp; Arabic (English fluency is required)</li><li>Computer Skills: Proficient in Microsoft Office</li><li>Work Schedule: 2/2 Flexible Shift System (Two days work / Two days off)</li><li>Shift Length: 12-hour shifts</li></ul><p><strong>Required Skills</strong></p><ul><li>Excellent observation and attention to detail.</li><li>Strong analytical and problem-solving skills.</li><li>Professional report writing and documentation.</li><li>Good communication skills in English and Arabic.</li><li>Ability to work under pressure and make objective decisions.</li><li>High level of integrity, confidentiality, and professionalism.</li><li>Good organizational and time-management skills.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Ability to work 12-hour shifts on a 2/2 rotation schedule.</li></ul>

About the Role <br>As a Monitoring Operator, you will be responsible for monitoring employees' performance and daily operations to ensure compliance with company procedures and quality standards. <br>You will observe workflows, identify operational issues, document incidents, and report findings to the department manager. The role requires strong attention to detail, professionalism, and the ability to make objective observations while maintaining confidentiality. <br> <br>Key Responsibilities <br>Monitor employees' daily performance and workflow. <br>Ensure compliance with company policies and operational procedures. <br>Identify operational issues, irregularities, or performance concerns. <br>Prepare accurate reports and submit findings to the department manager. <br>Escalate critical incidents promptly following company procedures. <br>Maintain detailed monitoring logs and documentation. <br>Communicate professionally with supervisors when required. <br>Support continuous improvement by highlighting operational trends and observations. <br> <br>Requirements <br>Age: 21–27 years old <br>Gender: Male or Female <br>Languages: English & Arabic (English fluency is required) <br>Computer Skills: Proficient in Microsoft Office <br>Work Schedule: 2/2 Flexible Shift System (Two days work / Two days off) <br>Shift Length: 12-hour shifts <br> <br>Required Skills <br>Excellent observation and attention to detail. <br>Strong analytical and problem-solving skills. <br>Professional report writing and documentation. <br>Good communication skills in English and Arabic. <br>Ability to work under pressure and make objective decisions. <br>High level of integrity, confidentiality, and professionalism. <br>Good organizational and time-management skills. <br>Proficiency in Microsoft Office (Word, Excel, Outlook). <br>Ability to work 12-hour shifts on a 2/2 rotation schedule

<p><h4>Who we are:</h4> <p>Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.</p> <p>The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.</p> <p>Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.</p> <h4>What you will be doing</h4> <p>You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager.</p> <p>As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams. You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools. You translate business needs into a clear, prioritized backlog of user stories that align with product strategy and business processes, and you champion those requirements throughout the development lifecycle.</p> <p>You are accountable for maximizing the value the team delivers each sprint, making day-to-day scope and priority decisions, and ensuring what ships genuinely solves user problems. You also lead the team of Business Analysts, overseeing their day-to-day work on projects. In addition, you are expected to embed AI-driven ways of working across the product lifecycle, from discovery and requirements through to delivery and support.</p> <p>Here, passion, integrity and a <strong>can-do</strong> attitude are always top of mind. Your daily responsibilities will involve:</p> <ul> <li>Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes.</li> <li>Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development, working with business stakeholders, the Product Manager, and the Project Manager to manage the delivery backlog and timelines.</li> <li>Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk.</li> <li>Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals, including scoping master data, reporting, access, and provisioning requirements.</li> <li>Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts.</li> <li>Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects.</li> <li>Leverage AI tools to accelerate and improve product work, including drafting and refining user stories, analyzing requirements and meeting inputs, summarizing research, and building lightweight prototypes and workflow automations.</li> <li>Contribute to shaping AI-enabled features within the product, partnering with Tech, Dev, and Data teams to define requirements, validate feasibility, and translate AI capabilities into user value.</li> <li>Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release.</li> <li>Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards, and collaborate with QA teams to resolve defects and issues promptly.</li> <li>Provide training and support to systems support specialists and end users, addressing questions and issues related to business applications.</li> <li>Work within an Agile (Scrum) delivery model under the direction of the Product Manager, running backlog refinement, sprint planning, reviews, and stakeholder demos.</li> <li>Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication.</li> <li>Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy, influencing decisions through collaboration, leadership, and a customer-focused approach.</li> </ul> <h4>What success looks like</h4> <p>You will be successful in this role when you are effectively leading and developing the Business Analysts team, running a healthy and well-prioritized backlog that keeps delivery moving, and consistently bringing new features and improved processes to life across the CXG product portfolio.</p> <h4>Requirements</h4> <h4>What you will bring along</h4> <ul> <li>Bachelor's degree in Computer Science or Software Engineering; an MBA is a plus with a minimum of 5 years in an IT-related field.</li> <li>Minimum of 3–5 years as a Product Owner or Business Analyst on software products (Product Owner experience strongly preferred).</li> <li>Proven experience with Agile (Scrum) methodology and the Product Owner role, including backlog management and story writing.</li> <li>Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot, in a professional context to improve productivity, analysis, or delivery, with a genuine enthusiasm for applying AI to product work.</li> <li>Familiarity with AI and ML product concepts, and the ability to reason about how AI capabilities create user and business value (desirable).</li> <li>Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc.).</li> <li>Strong technical background and familiarity with development tools and REST APIs.</li> <li>Strong stakeholder management skills.</li> <li>Resource and team management skills.</li> <li>Team player with the ability to work on own initiative.</li> <li>Excellent communication skills and mastery of the English language (written and spoken).</li> <li>Strong management reporting and documentation capabilities.</li> </ul></p><p></p>