Embedded Systems Engineer Jobs in Lebanon

<p><h4>Great customer service does more than answer questions</h4> <p>It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p> <p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p> <h4>Why this opportunity matters</h4> <p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p> <p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p> <p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.</p> <h4>About our client</h4> <p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p> <p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p> <h4>What you’ll own</h4> <p>In this role, you will:</p> <ul> <li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li> <li>Process customer orders accurately and ensure all required information is complete.</li> <li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li> <li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li> <li>Maintain accurate customer and order records in shared Google Sheets.</li> <li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li> <li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li> <li>Moderate comments on social media advertisements while protecting a professional brand image.</li> <li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li> </ul> <p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p> <h4>Requirements</h4> <h4>What makes you successful</h4> <p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p> <p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p> <p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p> <p>You’ll be especially successful if you:</p> <ul> <li>Communicate politely and professionally, including during difficult customer interactions.</li> <li>Stay calm, organized, and focused when order volumes or customer demands increase.</li> <li>Show empathy while remaining clear and solution-oriented.</li> <li>Learn new processes quickly and apply feedback.</li> <li>Work with discipline and reliability without needing constant follow-up.</li> <li>Take initiative instead of waiting for every next step to be assigned.</li> <li>Are serious about building a long-term career in customer service and e-commerce operations.</li> </ul> <p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p> <h4>Benefits</h4> <h4>What’s in it for you</h4> <p>This is a full-time opportunity with a base salary of $250 to $350 per month, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p> <p>Working hours are 9:00 AM to 6:00 PM, including a two-hour break.</p> <p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.</p> <p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p> <h4>Ready to take ownership?</h4> <p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p> <p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p></p><p></p>

Company Description <br> <br>Vie Health (Novadiet) is a dynamic healthcare and wellness company based in Lebanon, specializing in premium natural health products and supplements. <br> <br>We are committed to enhancing customer well-being by offering high-quality, natural solutions and building trusted partnerships across the region. <br> <br>Role Description <br> <br>- Manage and oversee the company’s invoicing operations on a daily basis <br>- Prepare, issue, and process invoices with high accuracy and attention to detail <br>- Follow up on invoices, payments, and billing matters in a timely manner <br>- Ensure all invoicing records and documentation are properly maintained <br>- Coordinate with different departments regarding invoicing and payment follow-ups <br>- Resolve invoicing discrepancies and support smooth financial operations <br>- Assist in monthly closing and reporting activities <br> <br>Qualifications <br> <br>- This position is open to female candidates only. <br>- Bachelor’s degree in Accounting, Finance, or a related field <br>- Minimum 2–5 years of experience in accounting <br>- Strong expertise in invoicing and billing is a must <br>- Candidate must be highly skilled and confident in handling invoicing operations independently <br>- Excellent attention to detail and accuracy <br>- Proficiency in Microsoft Excel and accounting systems <br>- Strong organizational, follow-up, and communication skills <br>- Ability to work under pressure and meet deadlines

We are seeking a highly organized and results-driven Operations Officer to join our team. In this role, you will be the central hub of our daily operations, ensuring that everything from order processing to inventory control runs seamlessly. You will collaborate closely with cross-functional teams to drive efficiency, maintain high customer satisfaction, and support our continued business growth. <br>Key Responsibilities <br>• Order Management: Manage, verify, and process sales orders accurately. <br>• Fulfillment Coordination: Work with warehouse teams to ensure timely order dispatch. <br>• Inventory Control: Verify stock availability and support regular inventory audits. <br>• Customer Support: Process product returns, repair follow-ups, and inquiries. <br>• Administrative Duties: Prepare operational documents, memos, and management approvals. <br>• Invoice Administration: Handle customer invoicing, corrections, and delivery tracking. <br>• Sample Management: Coordinate the dispatch and tracking of product samples. <br>• Cross-Functional Liaison: Align with Sales, Logistics, Accounting, and Management teams. <br> <br>Qualifications & Requirements <br>• Experience: Minimum 2 years of experience in operations, supply chain, or a related field. <br>• Organization: Exceptional attention to detail with strong record-keeping capabilities. <br>• Communication: Excellent verbal and written skills to bridge gaps between departments. <br>• Technical Skills: Proficiency in office software and inventory/order management systems

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Financial Analysis &amp; Reporting Analyze and consolidate management information for the management team, ensuring deadlines are met</p><p>Provide detailed variance analysis versus budget to explain business performance.</p><p>Prepare business results analysis (NCA/CDC) and share insights with commercial teams</p><p>Generate monthly MAMBO reports and ensure accuracy in REMCO reporting at both legal entity and CO station levels</p><p>Actively participate in monthly closing and preparation of affiliate results (FICO gap, PCA entries, VC, OPEX, provisions). </p><p>Tools, Systems &amp; Procedures Manage and maintain SAP setup (cost center hierarchy, allocation cycles, etc.)</p><p>Participate in the implementation of new tools and procedures, particularly in reporting and management control</p><p>Update controlling policies and procedures in compliance with group guidelines and adapted to affiliate-specific requirements</p><p>Decision Support &amp; Business Partnering Propose methods and elements to assist business units in their decision-making</p><p>Actively contribute to BU, PC &amp; LTP exercises, ensuring accurate data collection from stakeholders'</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in finance or equivalent master's degree is a plus.</p><p>CMA certificate is highly recommended</p><p>Soft skills: Communication and Negotiation </p><p>Hard skills: SAP is a requirement, very good command of EXCEL</p><p>Minimum of 4 years of experience in corporate finance, with at least 2 years focused on financial </p><p>Languages: Arabic and English (French is a plus)</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Key Responsibilities:</b><br>Manage and coordinate the executive's calendar, meetings, and appointments.<br>Screen phone calls, emails, and correspondence, responding when appropriate.<br>Organize domestic and international travel, including flights, accommodations, transportation, and itineraries.<br>Prepare meeting agendas, presentations, reports, and minutes.<br>Handle confidential documents and sensitive information with discretion.<br>Coordinate internal and external meetings, events, and business engagements.<br>Monitor deadlines and ensure timely follow-up on action items.<br>Liaise with clients, suppliers, and stakeholders on behalf of the executive.<br>Manage office administration, filing systems, and documentation.<br>Assist with expense reporting, invoice processing, and petty cash when required.<br>Conduct research and prepare summaries or reports for decision-making.<br>Support personal errands and administrative matters when requested.<br>Coordinate with internal departments to facilitate smooth business operations.<br>Anticipate the executive's needs and proactively resolve scheduling or operational issues.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in business administration, Management, or a related field.<br>Minimum 3 5 years of experience as a Personal Assistant, Executive Assistant, or similar role supporting senior executives.<br>Excellent organizational and time-management skills.<br>Outstanding verbal and written communication skills.<br>Strong problem-solving abilities with exceptional attention to detail.<br>High level of professionalism, integrity, and confidentiality.<br>Ability to multitask and work effectively under pressure.</p><p></p></section>

Key Responsibilities: <br> <br>Manage and coordinate the executive's calendar, meetings, and appointments. <br>Screen phone calls, emails, and correspondence, responding when appropriate. <br>Organize domestic and international travel, including flights, accommodations, transportation, and itineraries. <br>Prepare meeting agendas, presentations, reports, and minutes. <br>Handle confidential documents and sensitive information with discretion. <br>Coordinate internal and external meetings, events, and business engagements. <br>Monitor deadlines and ensure timely follow-up on action items. <br>Liaise with clients, suppliers, and stakeholders on behalf of the executive. <br>Manage office administration, filing systems, and documentation. <br>Assist with expense reporting, invoice processing, and petty cash when required. <br>Conduct research and prepare summaries or reports for decision-making. <br>Support personal errands and administrative matters when requested. <br>Coordinate with internal departments to facilitate smooth business operations. <br>Anticipate the executive's needs and proactively resolve scheduling or operational issues. <br> <br>Key Requirements: <br>Bachelor's degree in business administration, Management, or a related field. <br>Minimum 3–5 years of experience as a Personal Assistant, Executive Assistant, or similar role supporting senior executives. <br>Excellent organizational and time-management skills. <br>Outstanding verbal and written communication skills. <br>Strong problem-solving abilities with exceptional attention to detail. <br>High level of professionalism, integrity, and confidentiality. <br>Ability to multitask and work effectively under pressure

<p><h4>About Lucidya</h4> <p>Lucidya is building the next generation of AI-powered customer experience solutions for enterprises across the MENA region. Our new AI Agents business line focuses on deploying intelligent, enterprise-grade AI agents that automate, assist, and augment customer-facing and operational workflows - securely, reliably, and at scale.</p> <p>This role sits at the heart of turning AI agent concepts into live, business-impacting solutions.</p> <h4>About the role</h4> <p>The Project / Delivery Manager owns one critical question:</p> <p><strong>“How do we execute what we promised?”</strong></p> <p>You take the Solution Consultant’s vision and turn it into a clear execution plan, structured backlog, and predictable delivery rhythm - from initial scoping through go-live and stabilization.</p> <p>You are the operational backbone of AI agent pilots and enterprise deployments, ensuring alignment across clients, engineering, data, and AI teams while keeping delivery on track.</p> <h4>Key responsibilities</h4> <p><strong>1. Scoping & handover from Solution Consultant</strong></p> <p>You step in once a pilot or project is conceptually approved.</p> <p><strong>Formal handover</strong></p> <p>Receive full delivery context, including:</p> <ul> <li>Discovery findings</li> <li>Workflow maps and agent logic</li> <li>Success criteria and KPIs</li> <li>Pilot narrative and client expectations</li> </ul> <p>Clarify:</p> <ul> <li>Scope, constraints, dependencies, and assumptions</li> <li>Technical and operational boundaries</li> </ul> <p><strong>Scope confirmation</strong></p> <p>Translate high-level workflows into clear delivery components:</p> <ul> <li>AI agent versions (v0, v1, v2…)</li> <li>Integrations, channels, and data sources</li> <li>Dashboards, reporting, and monitoring</li> <li>Training, enablement, and documentation</li> </ul> <p>Align internally and with the client on:</p> <ul> <li>What is in scope vs out of scope for each phase</li> </ul> <p><strong>2. Detailed planning & backlog management</strong></p> <p>This is where ideas become execution.</p> <p>You own:</p> <p><strong>Building the delivery plan and timeline:</strong></p> <ul> <li>Milestones, sprints, and go-live checkpoints</li> <li>Cross-team dependencies (AI, backend, integrations, data, CX ops)</li> </ul> <p><strong>Creating and maintaining the delivery backlog:</strong></p> <ul> <li>Break down deliverables into tasks and subtasks</li> <li>Assign clear owners (AI Agent Engineers, Backend, Frontend, Data, Solutions)</li> </ul> <p><strong>Keeping tools accurate and trusted:</strong></p> <ul> <li>Trello / Jira / Notion as the single source of truth</li> <li>Task status, blockers, due dates, and changes</li> </ul> <p><strong>3. Coordination & day-to-day execution</strong></p> <p>You are the operational heartbeat of each pilot or project.</p> <p>Responsibilities include:</p> <p><strong>Running regular execution cadences:</strong></p> <ul> <li>Standups and check-ins</li> <li>Progress reviews and decision syncs</li> </ul> <p><strong>Ensuring tight collaboration between:</strong></p> <ul> <li>Solution Consultants (business & workflows)</li> <li>Engineering and AI teams (implementation)</li> <li>Client stakeholders (CX, IT, Operations, Compliance)</li> </ul> <p><strong>Driving execution discipline:</strong></p> <ul> <li>Clear meeting notes</li> <li>Action items with owners and deadlines</li> <li>Relentless follow-up until closure</li> </ul> <p><strong>4. Risk, change & stakeholder management</strong></p> <p>AI agent delivery comes with moving parts - you own visibility and control.</p> <p>You will:</p> <p><strong>Maintain a risk & issues log covering:</strong></p> <ul> <li>Technical risks (data access, integrations, latency, environments)</li> <li>Business risks (scope creep, stakeholder shifts, external dependencies)</li> </ul> <p><strong>Manage change transparently:</strong></p> <ul> <li>Assess impact on scope, timelines, and delivery</li> <li>Align with stakeholders before execution</li> </ul> <p><strong>Provide clear, consistent communication:</strong></p> <ul> <li>Status updates</li> <li>Escalations when needed</li> <li>Expectation management throughout the lifecycle</li> </ul> <p><strong>5. UAT, go-live & post-go-live stabilization</strong></p> <p>Plan and coordinate:</p> <ul> <li>UAT cycles and acceptance criteria</li> <li>Go-live readiness and rollout plans</li> </ul> <p>Ensure smooth transition:</p> <ul> <li>Monitor early performance and issues</li> <li>Coordinate fixes and optimizations</li> </ul> <p>Own final handover:</p> <ul> <li>Documentation</li> <li>Support transition</li> <li>Clear ownership post-delivery</li> </ul> <h4>Requirements</h4> <p>5-8 years in:</p> <ul> <li>SaaS implementation</li> <li>Technical project management</li> <li>Digital or platform delivery</li> </ul> <p>3+ years delivering enterprise projects with multiple stakeholders (business & IT)</p> <p>Proven experience with:</p> <ul> <li>Integrations, APIs, and data-driven workflows</li> <li>Background in CX, contact centers, CRM, or customer-facing platforms is a strong plus</li> <li>Experience working closely with product and engineering teams in Agile/Scrum environments</li> </ul> <h4>Must-have skills</h4> <p><strong>Project & delivery excellence</strong></p> <p>Strong command of:</p> <ul> <li>Scoping, timelines, milestones</li> <li>RAID (Risks, Assumptions, Issues, Dependencies)</li> </ul> <p>Confident running:</p> <ul> <li>Standups, execution reviews, steering meetings</li> </ul> <p><strong>Technical literacy (non-coding)</strong></p> <p>Comfortable with:</p> <ul> <li>API-based integrations and webhooks</li> <li>Data flows between systems</li> </ul> <p>Able to:</p> <ul> <li>Read basic API documentation and JSON payloads</li> <li>Translate technical constraints into delivery decisions</li> </ul> <p>Solid conceptual understanding of:</p> <ul> <li>SaaS platforms</li> <li>LLMs and AI agent workflows</li> </ul> <p><strong>Stakeholder management & communication</strong></p> <p>Can confidently manage:</p> <ul> <li>CX leadership</li> <li>IT and engineering teams</li> <li>Internal product and AI stakeholders</li> </ul> <p>Produces:</p> <ul> <li>Clear documentation</li> <li>Actionable recaps</li> <li>Concise, honest status updates</li> </ul> <p><strong>Execution mindset</strong></p> <p>Turns ideas into:</p> <ul> <li>Tasks, owners, and deadlines</li> </ul> <p>Keeps delivery tools always current and reliable</p> <p>Strong sense of ownership and follow-through</p> <p><strong>AI project awareness</strong></p> <p>Comfortable with:</p> <ul> <li>Iterative AI delivery (experiments, versions, evaluation cycles)</li> <li>Data privacy, guardrails, and quality metrics</li> </ul> <p>Understands that AI delivery is adaptive, not linear</p> <h4>Why join Lucidya’s AI Agents team</h4> <ul> <li>Work at the intersection of AI, CX, and enterprise delivery</li> <li>Shape how AI agents are deployed in real-world, high-impact environments</li> <li>Partner with strong product, AI, and engineering teams</li> <li>Own delivery end-to-end - not just coordination</li> <li>Help define delivery standards for a brand-new AI business line</li> </ul> <p>Apply now and help us redefine the future of customer experience with AI agents.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Purpose Responsible for managing the daily operations of the store in order to ensure that the store is visually merchandised with a proper workflow and compliance with set standards and highest level of customer service is consistently provided to Tawfeer’s customers.<br> Key Roles and Responsibilities ₋ Assist in the development and oversee the implementation of the Retail Department’s established policies and procedures and comply with Tawfeer’s other policies.<br> ₋ Ensure achievement of the annual sales targets for the store and ensure it is cascaded down to the store’s team on a monthly &amp; weekly basis.<br> ₋ Manage all activities in Tawfeer stores while ensuring the achievement of the set Sales Targets.<br> ₋ Monitor cash management and payment systems in accordance with Tawfeer’s policies &amp; procedures.<br> ₋ Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set Brand Guidelines and Policies &amp; Procedures.<br> ₋ Manage the store’s inventory, inventory space maintenance, facilities management, showroom renovation needs, merchandise, staff supervision, customer service &amp; sales, store layout and floor sales in an organized manner to enhance safety and efficiency.<br> ₋ Coordinate activities of stock distribution facilitate transportation and receiving of stock in accordance with Tawfeer’s established procedures.<br> ₋ Provide on the job training to junior staff in customer service &amp; technical product knowledge to ensure the delivery of accurate information to clients.<br> ₋ Manage the resolution of customer complaints in a professional and timely manner.<br> ₋ Ensure that the showroom is visually merchandised with a proper workflow in order to increase Sales and enhance the Operational efficiency and that all merchandising is within Brand Guidelines.<br> ₋ Perform other duties related to the job as assigned by the Direct Manager.<br> - Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer ₋ Oversee special and appropriate Training Programs for the store employees to ensure smooth workflow ₋ Prepare and submit periodic reports to direct management pertaining to store activities and any issues that may occur.<br> ₋ Bachelor Degree in Business Administration or related field.<br> ₋ Minimum of 5-7 years of experience in the same or related field</span> </div>

In the current turmoil, trade imbalance and supply chain rupture around the world, and more than ever, a good candidate will be a person who will fight those challenges and find ideal ways to manage the logistics and transportation of goods from the source to destination, in a cost effective and efficient method. <br> <br> <br> <br>Shipping our orders timely, complete, and correct is extremely important for our organization and customers. <br>Investigates and selects best transportation solution and Logistic Service Provider (LSP) and balances lowest cost and appropriate service/ delivery time. <br>Obtains, checks, and prepares documentation to meet customs requirements and compliance with own and other countries' regulations (import and export). <br>Maintains current knowledge of relevant local legislation and other factors that could affect the planned import of goods and custom duties/ other changes in charges. <br>Responsible for freight audit and input for correct Freight/Duty out cost allocation by Finance Dept. <br>Keep the team up to date with delivery & goods in information, flagging any discrepancies on POs to the other departments where needed (Management/ Warehousing/ Sales/ Finance). <br>Responsible for maintaining up to date information for customs entries in Dynamics NAV (training will be provided). <br>Create process improvement plans, standard operating procedures, instructions, guidelines, checklists when necessary. <br>6-8 years’ experience in a similar position in fast paced and highly flexible business-to-business environment. <br>Working knowledge and understanding of order fulfillment processes, incoterms. <br>Must be able to work independently, set priorities, and make decisions within defined procedures, but under minimal supervision. <br>Experience with / knowledge of ERP systems (Dynamics NAV, Oracle, SAP). <br>Can handle all office 365 applications effectively: emails, tasks, spreadsheets and reminders with high level of computer literacy (vlookups/pivottables/data merge). <br>Ability to communicate with individuals at all levels of the organization. <br>Excellent verbal and written communication skills with a helpful, courteous and strong solution-oriented attitude. <br>Structured and accurate: good at managing time and eye for detail; accuracy, reliable follow up and follow through is critical in conducting import/ export business. <br>Must be willing to allow changes in scheduled working hours to compensate for workload demands. <br>Able to cope with stress and eager to learn

Job Overview <br>The Office & Tenant Assistant is the first point of contact for visitors, employees, and tenants. The role ensures a smooth front desk operation, provides tenant support, coordinates service requests, and supports internal departments through administrative, facilities, and quality-related tasks. The role is support-focused, execution-based, and operates under guidance from managers and department heads. <br> <br>Key Responsibilities <br>1. Front Desk & Visitor Management <br>• Welcome and greet visitors in a professional and friendly manner. <br>• Guide visitors to relevant floors, elevators, or meeting areas. <br>• Ensure visitor comfort while waiting (water, assistance, etc.). <br>• Notify employees of visitor arrivals and ensure prompt attendance. <br> <br>2. Call Handling & Communication <br>• Answer incoming calls professionally and direct them to the correct department. <br>• Take accurate messages and ensure timely follow-up. <br>• Act as a communication link between tenants, internal teams, and service providers. <br> <br>3. Tenant Support & Relations <br>• Serve as the primary point of contact for tenants for inquiries, complaints, and requests. <br>• Handle tenant concerns with empathy and professionalism. <br>• Follow up on escalated or complex issues with internal departments. <br>• Conduct regular tenant check-ins and gather feedback. <br>• Support community activities and events to ensure a seamless tenant experience. <br> <br>4. Service Ticket & Request Coordination <br>• Manage service tickets submitted through the BDD application. <br>• Track, document, and follow up on all tickets until closure. <br>• Coordinate with IT, Engineering, Procurement, and Accounting for resolutions. <br>• For requests requiring quotations: <br>o Obtain and share quotations. <br>o Follow up on approvals. <br>o Confirm completion of works. <br>• Prepare weekly ticketing and tenant support reports. <br> <br>5. Facility & Service Provider Coordination (Support Role) <br>• Support the monitoring of cleaning, maintenance, security, and valet teams. <br>• Report service issues, incidents, and operational risks. <br>• Follow up on corrective actions with service providers. <br>• Support inspections and quality checks when requested. <br> <br>6. Administrative & Internal Support <br>• Support Accounting with: <br>o Receiving invoices and documents. <br>o Coordinating messenger deliveries. <br>o Handling petty cash reports and invoice sharing. <br>• Support HR with: <br>o Internal event coordination. <br>o Uniform records. <br>o Expat papers follow-up. <br>o Proxies for messengers. <br>o Employee birthday visuals (Canva). <br> <br>7. Office & Facilities Administration <br>• Manage kitchen supplies, snack bar, and stationery. <br>• Monitor inventory and submit replenishment requests. <br>• Ensure shared spaces are clean and report issues. <br>• Conduct basic office checks and report damages. <br>• Scan and maintain maintenance contracts. <br> <br>8. Access Cards & Connectivity Support <br>• Coordinate access card requests with IT and BDD. <br>• Report lost or faulty cards. <br>• Support tenants with Ogero landline and internet connectivity processes. <br> <br>9. Messenger & Delivery Coordination <br>• Distribute tasks fairly among messengers. <br>• Track deliveries using the messenger tracking sheet. <br> <br>Required Skills & Qualifications <br>• Diploma or Bachelor’s degree in Business Administration or related field. <br>• 1–3 years of experience in reception, admin, or customer service roles. <br>• Strong communication and interpersonal skills. <br>• High attention to detail and organization. <br>• Ability to multitask and follow up on tasks. <br>• Basic knowledge of MS Office and ticketing systems. <br>• Customer-focused and solution-oriented mindset

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Are you looking for an exciting opportunity working for a Global Technology Leader? Aviat Networks is the world s largest independent supplier of wireless transmission systems. We are recognized worldwide for cutting-edge 5G, backhaul, networking solutions and services. Customers in more than 135 countries depend on Aviat Networks to build, expand and upgrade their voice, data, and video solutions.</p><p>About the Role: As a Credit &amp; Collections Specialist, you will play a crucial role in maintaining the financial health of our organization by managing credit risk and ensuring timely collections. Your responsibilities will include evaluating creditworthiness, setting credit limits, monitoring accounts receivable, and implementing collection strategies. You will work closely with the sales team, customers, and internal stakeholders to optimize cash flow and minimize bad debt exposure.</p><p>Responsibilities:</p><ul><li>Credit Analysis: Assess the creditworthiness of new and existing customers by analysing financial statements, credit reports, and payment histories Determine appropriate credit limits and terms based on risk assessment and company policies Collaborate with sales terms to evaluate credit requests and make informed decisions</li><li>Collections Management: Monitor accounts receivable aging and follow up on overdue invoices Contact customers via phone, email, or written correspondence to resolve payment discrepancies and facilitate collections Negotiate payment plans and settlements when necessary while maintaining positive relationships with customers Escalate delinquent accounts to management and initiate legal action as a last resort</li><li>Cash Flow Optimization: Analyze collection trends and identify opportunities to improve cash flow and reduce days sales outstanding (DSO). Work cross-functionally with finance, sales, and operations teams to streamline processes and resolve billing disputes promptly. Recommend improvements to credit policies and procedures to mitigate risk and enhance efficiency.</li><li>Reporting and Analysis: Generate regular reports on aging receivables, collection activities, and bad debt reserves. Conduct ad-hoc analysis to identify trends, assess portfolio performance, and forecast future cash flows. Provide insights and recommendations to senior management based on data-driven analysis</li><li>Customer Relationship Management: Serve as the primary point of contact for customer inquiries related to credit terms, billing issues, and payment options. Build and maintain strong relationships with customers to facilitate open communication and resolve issues proactively. Collaborate with sales teams to address customer concerns and ensure a positive customer experience.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Competencies:</p><ul><li>Education: Bachelor s or Associate degree in Business Administration, Finance, Management, or equivalent experience.</li><li>Experience: Minimum of 3+ years in credit and collections or a similar role.</li><li>Technical Skills: Working knowledge of credit analysis methods. Accounts receivable reconciliation expertise. Proficiency in collections strategies to achieve cash flow and DSO goals. Ability to read financial statements and conduct financial analysis. Strong proficiency in Microsoft Excel (FMVA or other financial analysis certifications preferred). Previous experience with Oracle and Noetix (preferred).</li><li>Soft Skills: Strong analytical skills and attention to detail. Excellent communication, negotiation, and problem-solving abilities. Ability to work both independently and collaboratively in a fast-paced environment. A do whatever it takes attitude to generate cash flow while preserving customer relationships.</li><li>Language Skills (Preferred): Proficiency in Arabic and/or French is an advantage.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><span>COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</span></strong></p><br><br><p><span>A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.</span></p><br><br><p><span>DHL Lebanon is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place to Work in Lebanon for consecutive years since 2023.</span></p><br><br><p><span>Join DHL Express and be part of a global network built on service excellence, quality, and sustainability. Together, we connect with people and improve lives through the power of international trade—not only for our customers, but for every member of our team.</span></p><br><br><p><span>Discover more about our culture, our people, and our purpose: https://careers.dhl.com/global/en</span></p><br><br><p><strong><span>ABOUT THE ROLE</span></strong></p><br><br><p><span>We are looking for a highly analytical and commercially minded Pricing Analyst to join our Commercial team. The Pricing Analyst will support the development, implementation, and monitoring of local and MENA pricing strategies, with the objective of driving profitable and sustainable growth. Working closely with Sales and Commercial Management, the role will provide pricing expertise, commercial analysis, and actionable insights to support customer opportunities, pricing decisions, revenue growth, profitability, and customer retention. This role goes beyond reporting numbers. The successful candidate will be expected to understand what is driving business performance, identify risks and opportunities, and translate complex data into clear and practical commercial recommendations.</span></p><br><br><p><strong><span>KEY RESPONSIBILITIES</span></strong></p><br><br><ul><li><span>Support the development, execution, and monitoring of local and MENA pricing strategies in line with business objectives, market conditions, and profitability requirements</span></li><li><span>Partner with the Sales team on pricing requests, customer opportunities, tenders, rate reviews, and commercial solutions</span></li><li><span>Balance commercial competitiveness with revenue growth, customer retention, and profitability</span></li><li><span>Analyze customer, revenue, shipment, weight, pricing, and profitability performance to identify trends, risks, and opportunities</span></li><li><span>Provide clear, data-driven recommendations to Commercial Management and Sales to support pricing decisions and profitable growth</span></li><li><span>Monitor key commercial and pricing KPIs, identify performance gaps, and proactively highlight areas requiring management attention</span></li><li><span>Prepare accurate and timely management reports, dashboards, presentations, and ad hoc commercial analysis</span></li><li><span>Support customer and portfolio reviews by analyzing revenue development, pricing performance, shipment profiles, profitability, and business trends</span></li><li><span>Prepare and maintain special rate tariffs and customer pricing structures, including weight-break calculations</span></li><li><span>Ensure approved pricing actions and commercial initiatives are accurately and promptly implemented in the relevant systems</span></li><li><span>Coordinate pricing actions for loss-making or underperforming customers in collaboration with Area Pricing, Sales Executives, and Sales Management</span></li><li><span>Support the annual General Price Increase process, including preparation, implementation, customer database management, tracking, and performance analysis</span></li><li><span>Prepare monthly and annual commercial performance reviews to support Sales Management, customer reviews, and business planning</span></li><li><span>Conduct revenue, product, customer, and sales performance analysis as required by Commercial Management</span></li><li><span>Support budgeting, forecasting, and commercial planning through the preparation and analysis of relevant data and performance files</span></li><li><span>Monitor and analyze relevant market and competitor information to support pricing decisions and commercial planning</span></li><li><span>Manage pricing-related requests and approvals, including applicable waivers, insurance, and other commercial pricing requirements</span></li><li><span>Maintain high standards of data accuracy, consistency, and quality across pricing, reporting, and analytical activities</span></li><li><span>Identify opportunities to improve and automate pricing reports, dashboards, and analytical processes</span></li><li><span>Collaborate effectively with Sales, Finance, Customer Service, Operations, IT, Area Pricing, and other relevant stakeholders</span></li></ul><span></span><p><strong><span>YOUR PROFILE &amp; QUALIFICATIONS</span></strong></p><br><br><ul><li><span>Bachelor’s degree in business administration, Finance, Economics, Statistics, Data Analytics, or a related field</span></li><li><span>Previous experience in pricing, commercial analysis, sales support, business analysis, or reporting is preferred</span></li><li><span>Strong analytical and numerical skills, with the ability to interpret complex data and translate it into clear commercial insights</span></li><li><span>Advanced proficiency in Microsoft Excel, including confidence in working with large datasets and complex analysis</span></li><li><span>Strong PowerPoint and presentation skills, with the ability to prepare professional, management-level reports and presentations</span></li><li><span>Experience with Power BI, data visualization tools, and dashboard development is considered a strong advantage</span></li><li><span>Excellent written and spoken English</span></li><li><span>Strong communication and presentation skills, with the confidence to explain analysis and recommendations clearly</span></li><li><span>Strong commercial awareness and an understanding of customer, revenue, pricing, profitability, and market dynamics</span></li><li><span>High attention to detail, accuracy, and data quality</span></li><li><span>Proactive and solution-oriented, with the ability to identify issues and opportunities rather than simply report results</span></li><li><span>Strong organizational and time-management skills, with the ability to manage multiple priorities and tight deadlines</span></li><li><span>Ability to work independently while collaborating effectively with Sales, Management, and cross-functional teams</span></li><li><span>A curious and analytical mindset, with the ability to look beyond the numbers and understand what is driving business performance</span></li></ul><p><strong><span>Why Join DHL Express?</span></strong></p><br><br><p><span>Be part of a global leader in logistics and innovation</span></p><br><br><p><span>Work on cutting-edge AI and digital transformation initiatives</span></p><br><br><p><span>Collaborative and dynamic international environment</span></p><br><br><p><span>Opportunities for growth, learning, and impact</span></p><br><br><p><strong><span>Careers at DHL</span></strong></p><br><br><p><span>At DHL, we believe our people are our greatest asset. We are committed to building an inclusive environment where innovation, teamwork, and excellence thrive.</span></p><br><br><br><br><br><br> </div>

<p><span style="font-size: 11px;"><b>Scope of work</b></span></p><p>The consultancy will focus primarily on women and girls protection and GBV programming under ICSP Lebanon since 2023, while also capturing learning from the three-year disability inclusion initiative and relevant linkages with other services or interventions. It is not intended to review the full ICSP portfolio or to evaluate integration between programme goals. The main partner experience to be considered will be three local partners, while other internal or external actors may be consulted where they are directly relevant to a protection pathway, referral mechanism, specialised service or cross-cutting issue. The scope may include protection and specialised protection services; formal and informal referral pathways and follow-up; linkages with other relevant ICSP or external services where these directly affect protection pathways or participant experience; disability inclusion; age and gender considerations; accountability to affected populations; and protection mainstreaming. Particular attention should be given to practical implementation questions, including how adaptation decisions were made; how protection risks and vulnerabilities informed programming; how referrals and sequencing worked in practice; how partners coordinated across different types of support; what helped or limited continuity of protection support; how inclusion and other cross-cutting commitments were translated into day-to-day implementation; and what future programme design should do differently. The learning should also consider how protection support was adapted across different delivery settings, including partner or community safe spaces and emergency or shelter settings, and how coordination with local authorities and other service providers influenced access and continuity of support. The consultancy should not assess individual sensitive cases or seek to determine whether one partner or intervention performed better than another. Where specialised protection or GBV-related services are considered, the analysis should remain at an aggregated, anonymised and systems level. No individual GBV case files, case notes or identifiable case information should be shared with the consultant or with third parties outside service provision for the purpose of this learning exercise.</p><p><br></p><p><b>Key tasks and responsibilities</b></p><p>Phase 1: Inception and design</p><ul><li>Review the relevant background documents provided by Tr caire.</li><li>Hold inception discussions with Tr caire to refine the scope, learning questions, stakeholders and priority areas.</li><li>Develop an inception report including refined methodology, workplan, learning framework, stakeholder map and data collection plan.</li><li>Develop or adapt practical data collection and reflection tools.</li></ul><p>Phase 2: Evidence review and learning inquiry</p><ul><li>Map the main protection pathways, adaptations, referral mechanisms and relevant formal or informal linkages with cash, livelihoods and specialised services, including external referral pathways where relevant.</li><li>Conduct agreed KIIs and, where appropriate and agreed during inception, limited consultations with current or former PSS, disability inclusion and other relevant protection participants, as well as PSS facilitators, GBV case workers and relevant protection staff.</li><li>Conduct a desk review of relevant programme, monitoring, evaluation, learning and technical documents, including available PSS ECA findings, GBV case-management RCA findings, partner reports and other relevant existing evidence.</li><li>Facilitate structured reflection discussions with Tr caire, Women Now, LUPD and RDFL, and with other relevant actors where needed.</li><li>Identify examples that illustrate what enabled, constrained or changed the way protection support was delivered.</li></ul><p>Phase 3: Analysis and synthesis</p><ul><li>Analyse findings across key themes such as adaptation since 2023, referrals, sequencing, coordination, disability inclusion, other cross-cutting priorities, partner roles, opportunities for more intentional linkages and protection-sensitive limits to integration.</li><li>Distinguish between evidence, stakeholder perception, emerging practice and areas where the evidence is insufficient for a conclusion.</li><li>Identify practical implications for future protection programming and the next ICSP design cycle.</li><li>Develop concise, actionable recommendations rather than broad or generic recommendations.</li></ul><p>Phase 4: Validation and finalisation</p><ul><li>Facilitate at least one validation workshop or structured validation session with Tr caire and relevant partners.</li><li>Test the practicality of the proposed recommendations with programme and technical colleagues.</li><li>Revise outputs based on feedback.</li><li>Finalise the learning paper and practical programming guidance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Essential</p><ul><li>Proven experience in conducting learning reviews, applied research, programme learning, or similar analytical assignments in humanitarian or fragile contexts.</li><li>Strong background in GBV Programming in Emergencies (GBViE)</li><li>Experience in analysing multi-sectoral programming and service linkages, including referrals and linkages between protection and cash assistance.</li><li>Demonstrated experience in protection-sensitive programming, protection mainstreaming and inter-sectoral referral or service pathways.</li><li>Strong facilitation and qualitative analysis skills, with the ability to translate evidence and stakeholder experience into practical learning.</li><li>Experience working with NGOs, local partners, and partnership-based programming models.</li><li>Familiarity with the Lebanon humanitarian context and local partnership landscape.</li><li>Strong understanding of safeguarding, confidentiality, and ethical considerations in protection-related learning.</li><li>Strong written English and ability to produce clear, practical, high-quality outputs for operational use.</li></ul><p>Preferred</p><ul><li>Experience in disability-inclusive humanitarian programming and/or age, gender, accountability to affected populations and protection mainstreaming.</li><li>Experience working with specialised protection services in an ethical and appropriate manner.</li><li>Familiarity with the Lebanon humanitarian context and local partnership landscape.</li></ul>

<p>US-Based Architectural Lighting Company | International Projects</p><p>Bold Lighting is seeking a strategic and results-driven B2B Marketing Manager in Dbayeh, Lebanon to lead its product and brand marketing initiatives. This role is based in Lebanon and is essential for expanding the company's presence across global markets.</p><p>Responsibilities:</p><ul><li>Lead product marketing, including market research and product positioning.</li><li>Define value propositions for each product line and collaborate with R&amp;D.</li><li>Adapt product messaging for regional preferences.</li><li>Align marketing efforts with international sales teams.</li><li>Develop marketing materials for the U.S. rep network and international distributors.</li><li>Support reps with campaigns and promotional materials.</li><li>Oversee production of brochures, datasheets, case studies, and videos.</li><li>Manage digital channels, including the website and social media.</li><li>Ensure brand consistency and optimize content.</li><li>Plan and lead participation in key industry events.</li><li>Manage logistics, booth design, and vendor coordination.</li><li>Conduct competitive research and identify new market opportunities.</li><li>Partner with leadership to shape product roadmaps and revenue plans.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>5+ years of marketing or product management experience in the architectural lighting or building materials industry.</p><p>Strong understanding of specifier-driven sales cycles.</p><p>Proficient in digital marketing, event planning, and content development.</p><p>Familiarity with CRM systems, website CMS, Adobe Creative Suite, and marketing automation tools.</p><p>Fluent in English and Arabic, French is a strong advantage.</p><p>Willingness to travel to target markets as needed.</p>

<p><h4>Fine dining operations management</h4> <p>Oversee day-to-day operations to ensure a seamless, elegant, and refined dining experience.<br> Maintain high standards for food quality, presentation, authenticity, and menu consistency, with special emphasis on traditional and upscale Lebanese dishes.<br> Ensure strict compliance with food safety, hygiene, and fine dining service protocols.<br> Coordinate with the Executive Chef on menu development, seasonal offerings, and premium Lebanese ingredients.<br> Manage inventory of specialty Middle Eastern ingredients, wines, and premium products.</p> <h4>Leadership & staff development</h4> <p>Lead by example with a strong, positive leadership style that inspires professionalism and excellence.<br> Recruit, train, and mentor front-of-house and back-of-house staff in fine dining etiquette, Lebanese culinary knowledge, and guest-focused service.<br> Conduct regular performance evaluations and coaching sessions to maintain a high-performing team.<br> Foster a respectful, motivated, and service-oriented culture.<br> Ensure staff adhere to refined table service techniques, wine pairing standards, and cultural hospitality practices.</p> <h4>Guest experience and hospitality</h4> <p>Create a warm, welcoming, and culturally rich atmosphere that reflects the spirit of Lebanese hospitality.<br> Engage with guests to ensure exceptional service, personal attention, and elegant problem resolution.<br> Handle VIP reservations, special occasions, and premium guest experiences with care and discretion.<br> Address guest concerns promptly and professionally to maintain an elevated dining reputation.</p> <h4>Financial & administrative management</h4> <p>Oversee budgeting, forecasting, and financial reporting to ensure profitability.<br> Monitor food, beverage, and labor costs while maintaining fine dining quality standards.<br> Negotiate with premium suppliers of Lebanese wines, spices, meats, and specialty products.<br> Manage POS systems, payroll, scheduling, and vendor invoicing.</p> <h4>Marketing & brand representation</h4> <p>Support marketing initiatives that highlight upscale Lebanese cuisine, cultural dining experiences, and seasonal menus.<br> Maintain strong online and community presence, including reputation management on review platforms.<br> Plan and oversee special events such as Lebanese wine tastings, cultural nights, and chef’s table experiences.</p> <h4>Requirements</h4> <ul> <li>5+ years proven experience as a restaurant manager in a fine dining environment.</li> <li>Strong leadership capabilities with a track record of building and managing high-performing teams.</li> <li>In-depth knowledge of Mediterranean or American cuisine, cultural dining rituals, and menu elements.</li> <li>Exceptional communication, interpersonal, and conflict-resolution skills.</li> <li>Ability to maintain composure and professionalism in a high-pressure, luxury environment.</li> <li>Flexible availability, including evenings, weekends, and holidays.</li> <li>Hospitality or business management education preferred.</li> </ul> <h4>About the company</h4> <p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p> <h4>Crafting a homegrown legacy</h4> <p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house—from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them—crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p> <h4>Our signature brands</h4> <p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets—but consistently surpasses—global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience. Our signature ventures include The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I, showcasing what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc., ensuring full legal protection and readiness for global expansion.</p> <h4>We are only getting started!</h4> <p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p> <h4>People first</h4> <p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p> <h4>Benefits</h4> <ul> <li>Competitive salary packages aligned with market standards and experience</li> <li>Visa (1 year temporary) and flights into the country for non-citizens</li> <li>Accommodation</li> <li>Transportation allowance</li> <li>Career development and internal promotions – grow with us across departments and seasons</li> <li>Creative and collaborative work culture – built on passion, innovation, and attention to detail</li> <li>Exposure to high-end hospitality and entertainment concepts – gain experience in premium F&B and entertainment</li> <li>Experience working on premium events within The Groves, Riyadh Season</li> <li>Cultural diversity – join a team of passionate professionals from around the world</li> </ul> <h4>Join us</h4> <p>Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></p><p></p>

<p>Lead and oversee all Housekeeping operations, including guest rooms, public areas, laundry, linen, and uniform services.</p><p>Ensure the highest standards of cleanliness, hygiene, and room presentation are consistently maintained throughout the hotel.</p><p>Develop and implement procedures to improve operational efficiency and service quality.</p><p>Monitor room readiness and work closely with the Front Office and Engineering teams to ensure seamless guest experiences.</p><p>Prepare and manage departmental budgets, forecasts, inventory, and operating expenses.</p><p>Oversee the procurement and control of housekeeping supplies, equipment, linen, and guest amenities.</p><p>Ensure compliance with health, safety, hygiene, and environmental regulations.</p><p>Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to maintain quality standards.</p><p>Analyze operational performance and implement initiatives to improve productivity and guest satisfaction.</p><p>Recruit, train, coach, and develop the Housekeeping team while fostering a culture of excellence, teamwork, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.</li><li>Minimum 8 10 years of progressive Housekeeping experience, including at least 2 years in a senior leadership role within the hospitality industry.</li><li>Experience in a luxury or internationally recognized hotel brand is preferred.</li><li>Strong knowledge of housekeeping operations, laundry management, inventory control, quality assurance, and hygiene standards.</li><li>Proven experience in budgeting, cost control, and workforce planning.</li><li>Excellent leadership, communication, organizational, and problem-solving skills.</li><li>Proficiency in Microsoft Office and hotel property management systems (PMS).</li></ul>

<p><h4>Who we are:</h4> <p>Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.</p> <p>The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact.</p> <p>Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.</p> <h4>What you will be doing</h4> <p>You will join a dynamic and fast-paced environment, working under the authority of the CXG CTO and reporting to our Senior Product Manager.</p> <p>As Product Owner, you own the product backlog end-to-end and act as the bridge between business stakeholders and delivery teams. You work across the full CXG product portfolio, including our B2B and B2C platforms and internal tools. You translate business needs into a clear, prioritized backlog of user stories that align with product strategy and business processes, and you champion those requirements throughout the development lifecycle.</p> <p>You are accountable for maximizing the value the team delivers each sprint, making day-to-day scope and priority decisions, and ensuring what ships genuinely solves user problems. You also lead the team of Business Analysts, overseeing their day-to-day work on projects. In addition, you are expected to embed AI-driven ways of working across the product lifecycle, from discovery and requirements through to delivery and support.</p> <p>Here, passion, integrity and a <strong>can-do</strong> attitude are always top of mind. Your daily responsibilities will involve:</p> <ul> <li>Own, refine, and prioritize the product backlog, translating business needs into well-defined epics, user stories, and acceptance criteria that align with the product roadmap and business processes.</li> <li>Define scope and lead the requirements process for larger initiatives, including business workshop facilitation and roadmap development, working with business stakeholders, the Product Manager, and the Project Manager to manage the delivery backlog and timelines.</li> <li>Act as the primary decision-maker on backlog priorities during sprints, balancing business value, effort, dependencies, and risk.</li> <li>Engage with colleagues across departments to identify system integration points and dependencies, and develop high-level solution proposals, including scoping master data, reporting, access, and provisioning requirements.</li> <li>Document requirements to the highest standard, including business architecture diagrams, use case definitions, and as-is / to-be process and flow charts.</li> <li>Act as team leader for the Business Analysts team: oversee their work, set priorities, and review their day-to-day activities on projects.</li> <li>Leverage AI tools to accelerate and improve product work, including drafting and refining user stories, analyzing requirements and meeting inputs, summarizing research, and building lightweight prototypes and workflow automations.</li> <li>Contribute to shaping AI-enabled features within the product, partnering with Tech, Dev, and Data teams to define requirements, validate feasibility, and translate AI capabilities into user value.</li> <li>Act as Subject Matter Expert and Product Liaison to the Tech/Dev and QA teams throughout design, build, and release.</li> <li>Oversee testing and quality assurance of applications, ensuring they meet performance, security, and usability standards, and collaborate with QA teams to resolve defects and issues promptly.</li> <li>Provide training and support to systems support specialists and end users, addressing questions and issues related to business applications.</li> <li>Work within an Agile (Scrum) delivery model under the direction of the Product Manager, running backlog refinement, sprint planning, reviews, and stakeholder demos.</li> <li>Effectively manage stakeholders, subject matter experts, executives, and other internal groups through clear written and verbal communication.</li> <li>Manage change: work side by side with the Product Manager to implement new ideas effectively within company strategy, influencing decisions through collaboration, leadership, and a customer-focused approach.</li> </ul> <h4>What success looks like</h4> <p>You will be successful in this role when you are effectively leading and developing the Business Analysts team, running a healthy and well-prioritized backlog that keeps delivery moving, and consistently bringing new features and improved processes to life across the CXG product portfolio.</p> <h4>Requirements</h4> <h4>What you will bring along</h4> <ul> <li>Bachelor's degree in Computer Science or Software Engineering; an MBA is a plus with a minimum of 5 years in an IT-related field.</li> <li>Minimum of 3–5 years as a Product Owner or Business Analyst on software products (Product Owner experience strongly preferred).</li> <li>Proven experience with Agile (Scrum) methodology and the Product Owner role, including backlog management and story writing.</li> <li>Hands-on experience using AI and generative AI tools, such as Claude, ChatGPT, and Copilot, in a professional context to improve productivity, analysis, or delivery, with a genuine enthusiasm for applying AI to product work.</li> <li>Familiarity with AI and ML product concepts, and the ability to reason about how AI capabilities create user and business value (desirable).</li> <li>Experience with product and project tracking tools (Jira, Azure DevOps/TFS, MS Project, etc.).</li> <li>Strong technical background and familiarity with development tools and REST APIs.</li> <li>Strong stakeholder management skills.</li> <li>Resource and team management skills.</li> <li>Team player with the ability to work on own initiative.</li> <li>Excellent communication skills and mastery of the English language (written and spoken).</li> <li>Strong management reporting and documentation capabilities.</li> </ul></p><p></p>

<p>BACKGROUND Lebanon stands at a pivotal juncture in its governance and reform trajectory. Despite years of overlapping crises, the country has made landmark progress in building an integrity and anti-corruption framework. This includes the adoption and partial implementation of the National Anti-Corruption Strategy , the establishment of the National Anti-Corruption Commission (NACC), and major legislative reforms concerning access to information, illicit enrichment, whistleblower protection, asset declaration, and public procurement. These milestones have laid the groundwork for the most coherent accountability architecture in Lebanon s recent history. However, these achievements remain fragile amid a deep economic collapse, weakened institutions, and eroded public trust. While the strategic and legal frameworks are largely in place, implementation and enforcement mechanisms remain underdeveloped, and coordination among oversight institutions remains limited. The evaluation of the National Anti-Corruption Strategy highlighted the urgent need to consolidate progress by operationalizing national mechanisms, strengthening institutional capacities, and embedding corruption-risk management practices across public institutions. In this context, the Integrity in ACTion Project was established with the objective of improving the implementation of an institutionalized and targeted approach to preventing and combating corruption. This will be achieved through improved coordination, operationalized oversight, enhanced preventive and enforcement mechanisms, and institutionalized integrity and risk-management practices, thereby advancing transparency, accountability, and public trust. The Project is designed to achieve this objective through the following three outputs: Output 1: Institutional capacities to coordinate, monitor, and evaluate the National Anti-Corruption Strategy are strengthened and operationalized through participatory and inclusive mechanisms. Output 2: Legal frameworks and oversight institutions for preventing and combating corruption are strengthened and effectively operationalized. Output 3: Sectoral Corruption Risk Management mechanisms and integrity systems are strengthened across key public sectors. Building on the progress achieved by the Integrity in ACTion Project across all outputs, UNDP is seeking to contract a Stakeholders Content Development and Management Consultant. The Consultant will support the planning and implementation of communication and visibility activities for the National Anti-Corruption Strategy , the National Anti-Corruption Commission, and Sectoral Corruption Risk Management initiatives. This will include developing clear communication materials, digital and media content, and public awareness products. SCOPE OF WORK, RESPONSIBILITIES AND DESCRIPTION OF THE PROPOSED ANALYTICAL WORK Under the general supervision of the UNDP Integrity in ACTion Project Manager, the Stakeholders Content Development and Management Consultant will be responsible for the following: Task 1: Communication Support for the National Anti-Corruption Strategy • Support the development and implementation of communication and visibility activities related to the National Anti-Corruption Strategy , including its launch and follow-up activities. • Prepare clear and accessible communication materials presenting the Strategy s priorities, activities, results, and reform messages to different audiences. • Support the organization, documentation, and visibility of consultations, workshops, launch events, and public awareness activities related to the Strategy. Task 2: Communication Support for the National Anti-Corruption Commission • Support the Commission s institutional, digital, and media communications, including social media, website content, news items, and public information materials. • Prepare biweekly media round-ups and periodically review social media and website performance, audience engagement, reach, and interaction, with recommendations for improvement. • Support the development of consistent communication tools, success stories, and capacity-building activities for NACC staff and volunteers. Task 3: Communication Support for Sectoral Corruption Risk Management • Support the communication and visibility of Sectoral Corruption Risk Management activities, results, institutional reforms, and lessons learned. • Prepare communication materials that translate technical achievements into accessible messages, stories, and digital content. • Support the organization, documentation, and communication of related meetings, workshops, training sessions, and public events. EXPECTED OUTPUTS AND DELIVERABLES The Consultant is expected to complete the tasks and activities outlined above. The total duration of the assignment shall not exceed four months, with a maximum of 10 working days per month. INSTITUTIONAL ARRANGEMENTS The designated Project Manager or institutional focal points will be responsible for the day-to-day management of the contract. • UNDP will provide the Consultant with all necessary project-related materials in a timely, thorough, and transparent manner. UNDP will also provide the necessary clarifications and facilitate the completion of the work. • Daily transportation between the Consultant s home and office shall be covered by the Consultant s own means. The Consultant shall rely on their own means of communication and transportation. • Title rights, copyrights, and all other rights of any nature relating to materials produced under the provisions of these Terms of Reference shall be vested exclusively in UNDP. UNDP shall retain full ownership of the activity and its final products. • Any public reference to the activity, including through social media, must clearly acknowledge UNDP s ownership. Any public appearance related to the activity must also be coordinated with and approved by UNDP.</p><p><strong>Desired Candidate Profile</strong></p><p>Master's degree in communication, economics, social sciences, law, political science, international affairs or any related field.</p><p>Minimum six (6) years of experience in strategic content development, digital communications management, and institutional visibility within anti-corruption, governance, public administration, or development-related contexts.</p><p>Fluent in English and Arabic.</p>

<p><br></p><p>The Public Health Unit (PHU) at IOM supports national and local health systems in Lebanon through the implementation of public health interventions, emergency preparedness and response, disease surveillance, community outreach, health promotion, border health, and health system strengthening activities. PHU works in close coordination with the Ministry of Public Health (MoPH) Lebanon, health sector partners, UN agencies, NGOs, health facilities, implementing partners, and other relevant stakeholders to support continuity of essential health services, strengthen preparedness and response capacities, and enhance access to healthcare services for vulnerable and affected populations across Lebanon. PHU activities target vulnerable and crisis-affected populations, including migrants, displaced persons, refugees, and underserved communities. Under its various programmes, PHU supports communicable disease prevention and control, including Tuberculosis, HIV, and outbreak-prone diseases; community-based surveillance; referral and linkage to care; border health activities; emergency health response; and field-level monitoring of public health risks in shelters, communities, points of entry, and supported health facilities. Within this context, the consultant will support field verification, activity follow-up, monitoring of implementation progress, data collection, documentation, and reporting related to PHU interventions. The consultant will also contribute to strengthening the quality, timeliness, accountability, and operational follow-up of field implementation through the submission of structured field monitoring reports, identification of operational gaps and challenges, and support to follow-up actions under the guidance and supervision of the National Project Officer. The consultancy is deliverable-based, with payment and performance linked to the timely submission of agreed field monitoring outputs, reports, verification activities, and documentation in line with monthly workplans approved by the supervisor.</p><p>Organizational Department / Unit to which the Consultant is contributing</p><p>Public Health Unit (PHU), IOM Lebanon</p><p><b>Required Qualifications and Experience</b></p><p>Education</p><p>High school diploma with at least four years of relevant professional experience; or, Bachelor s degree in a health-related field (preferably Medicine, Nursing, Public Health, or other health-related disciplines) from an accredited academic institution with a minimum of two years of relevant professional experience.</p><p>Experience</p><p>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations;</p><p>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,</p><p>Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage</p><p>Experience in field implementation, community outreach, health promotion, public health surveillance, referral follow-up, or humanitarian health programming.</p><p>Experience in monitoring, verification, data quality assurance, compliance monitoring, programme reporting or health information management is an advantage.</p><p>Languages</p><p>For this consultancy, fluency in English and Arabic is required. Knowledge of French or other UN languages is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>Travel required</p><p>Field visits required</p><p>Required Competencies</p><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values:</p><p>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</p><p>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</p><p>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</p><p>Courage : Demonstrates willingness to take a stand on issues of importance.</p><p>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</p><p>Core Competencies behavioural indicators</p><p>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</p><p>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</p><p>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</p><p>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</p><p>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma with at least four years of relevant professional experience; or, Bachelor s degree in a health-related field (preferably Medicine, Nursing, Public Health, or other health-related disciplines) from an accredited academic institution with a minimum of two years of relevant professional experience.</li><li>Experience in liaising with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations;</li><li>Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups; and,</li><li>Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage</li><li>Experience in field implementation, community outreach, health promotion, public health surveillance, referral follow-up, or humanitarian health programming.</li><li>Experience in monitoring, verification, data quality assurance, compliance monitoring, programme reporting or health information management is an advantage.</li><li>Fluency in English and Arabic is required. Knowledge of French or other UN languages is an advantage.</li></ul>

➡️ Education: <br>- Bachelor’s degree in finance or equivalent master's degree is a plus. <br>- CMA certificate is highly recommended <br> <br>➡️ Soft skills: Communication and Negotiation <br>➡️ Hard skills: SAP is a requirement, very good command of EXCEL <br>➡️ Minimum of 4 years of experience in corporate finance, with at least 2 years focused on financial <br>➡️ Languages: Arabic and English (French is a plus) <br> <br>➡️ Job Duties: <br>- Financial Analysis & Reporting Analyze and consolidate management information for the management team, ensuring deadlines are met <br>- Provide detailed variance analysis versus budget to explain business performance. <br>- Prepare business results analysis (NCA/CDC) and share insights with commercial teams <br>- Generate monthly MAMBO reports and ensure accuracy in REMCO reporting at both legal entity and CO station levels <br>- Actively participate in monthly closing and preparation of affiliate results (FICO gap, PCA entries, VC, OPEX, provisions). <br>- Tools, Systems & Procedures Manage and maintain SAP setup (cost center hierarchy, allocation cycles, etc.) <br>- Participate in the implementation of new tools and procedures, particularly in reporting and management control <br>- Update controlling policies and procedures in compliance with group guidelines and adapted to affiliate-specific requirements <br> - Decision Support & Business Partnering Propose methods and elements to assist business units in their decision-making <br>- Actively contribute to BU, PC & LTP exercises, ensuring accurate data collection from stakeholders