Embedded Systems Engineer Jobs in Lebanon

Company: Sleep Comfort Lebanon S.A.L <br>Location: Jbeil Branch / Zahle Branch <br>Position: Branch Manager <br> <br>Job Purpose <br> <br>Sleep Comfort is looking for experienced and motivated Branch Managers to manage our Jbeil and Zahle branches. The Branch Manager will be responsible for achieving sales targets, managing the branch operations, leading the sales team, ensuring excellent customer service, and maintaining the company’s standards and brand image. <br> <br>The selected candidates will first undergo an intensive training period at our Karantina Main Branch for a duration of 1 to 3 months, depending on their performance and progress, before taking full responsibility of their assigned branch. <br> <br>Key Responsibilities <br>Sales & Business Development <br>Achieve and exceed branch sales targets and KPIs. <br>Develop sales strategies to increase branch performance. <br>Monitor daily sales activities and prepare performance reports. <br>Follow up on customer satisfaction and ensure a high-quality buying experience. <br>Support the sales team in closing important deals and handling difficult customers. <br>Branch Operations Management <br>Manage daily branch operations according to Sleep Comfort policies and procedures. <br>Ensure proper showroom organization, product presentation, and visual merchandising standards. <br>Coordinate with logistics, warehouse, customer service, and other departments to ensure smooth operations. <br>Monitor stock availability and report any shortages or operational issues. <br>Team Leadership & People Management <br>Lead, motivate, and coach the sales team to achieve objectives. <br>Monitor employee performance and provide continuous feedback. <br>Organize team schedules and ensure proper attendance and discipline. <br>Participate in recruitment and onboarding of new team members when required. <br>Customer Experience <br>Ensure excellent customer service and build strong relationships with clients. <br>Handle customer complaints professionally and find appropriate solutions. <br>Maintain Sleep Comfort’s reputation and service standards. <br>Requirements <br>Bachelor’s degree in Business Administration, Management, or related field is preferred. <br>Minimum 3–5 years of experience in retail sales management, preferably in furniture, mattresses, home products, or a related industry. <br>Proven experience managing a showroom, branch, or sales team. <br>Strong leadership, communication, and negotiation skills. <br>Results-oriented with the ability to achieve sales targets. <br>Ability to analyze sales performance and take corrective actions. <br>Customer-focused personality with strong problem-solving skills. <br>Good knowledge of Microsoft Office and reporting tools. <br>Training Period <br>The selected candidate will complete a training program at Sleep Comfort Main Branch – Karantina for 1 to 3 months. <br>The training duration will depend on the candidate’s ability to understand company procedures, products, sales techniques, systems, and management standards. <br>Successful completion of the training will lead to full responsibility for the assigned branch. <br>Preferred Profile <br> <br>We are looking for a dynamic leader who can represent Sleep Comfort’s values, develop the branch team, and contribute to the company’s growth

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLE PURPOSE:&nbsp;</strong></p><br><p>The Food Security, Livelihoods, and Social Protection Technical Advisor (TA) is a critical position for Save the Children in Lebanon and will play the lead role in ensuring the design, implementation and monitoring of high quality social protection, food security, livelihoods, and integrated nutrition programming for thousands of children and their families across the country. This role covers all thematic priorities under Save the Children’s global ambition to end Child Poverty.</p><br><p>The TA provides technical leadership to all our work in the sectors of Child Sensitive Social Protection and Basic Assistance, Food Security, Livelihoods, and Nutrition, with responsibility for developing clear strategic and operational plans, identifying fundraising needs and leading the development of technical proposals, forging strong partnerships with Government, UN, NGO and local civil society counterparts, as well as providing technical support to our implementing teams across three different field locations in Lebanon.</p><br><p><strong>CHILD SAFEGUARDING:&nbsp;</strong></p><br><p>Level 3 - the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br><p><strong>SCOPE OF ROLE:</strong></p><br><p>Reports to:&nbsp;Director of Program Development and Quality (DPDQ)</p><br><p>Dimensions: Save the Children Lebanon Country Office currently has a large portfolio of Social Protection, Food Security, Cash &amp; Voucher Assistance (CVA) and Livelihoods work across the country, with a strong pipeline of future funding and opportunities to further expand given the complexity of the economic context of Lebanon and the growing focus on integrated cash plus and nutrition programming.&nbsp;</p><br><p>Staff reporting to this post: None&nbsp;</p><br><p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br><p><i>Strategic Planning and Leadership</i></p><br><ul> <li>Provide overall strategic leadership to Save the Children’s work in the Social Protection, Basic Need Assistance, CVA, Food Security, Livelihoods, and Nutrition sectors in Lebanon.</li> <li>Lead the development and rollout of these sector strategies for Save the Children in Lebanon, including cross cutting issues related to Nutrition within other sectors</li> <li>Provide technical input to the development of country annual plans, area plans, sector strategies and other planning documents.</li> <li>Maintain a clear overview of program progress across the sector portfolio to be shared with senior managers.</li> <li>Ensure integration of FSL and CVA with other sectors at program design level and within the developed tools and approached when relevant.&nbsp;</li></ul><p><i>Program Quality and Standards</i></p><br><ul> <li>Provide technical expertise, quality assurance and support for Save the Children’s SP&amp;FSL and CVA programs, ensuring they are of high quality with reliable data and outcomes.&nbsp;</li> <li>Coordinate the development of technical capacity building resources and plans for SP&amp;FSL staff, in Save the Children and our partners in Lebanon, working with field teams to prioritize training needs and resource these appropriately.</li> <li>Develop and implement capacity-building resources and plans on CVA for Save the Children technical advisors, operations teams, and partners in Lebanon. Work closely with the DPDQ and the Director of Operations to ensure the effective implementation of Save the Children's CVA procedures, standards, and framework.</li> <li>Develop and maintain central database of tools and guidance to support program quality and support the development of technical tools, guidance and documentation as required.</li> <li>Oversee knowledge sharing across FSL &amp; SP teams and ensure that monitoring and evaluation results are understood and used to improve programs.</li> <li>Ensure FSL, SP and CVA programmes are designed and monitored to support children’s outcomes and integrated with other sectors and gender and disability inclusive, when appropriate.</li> <li>Manage the technical knowledge repository and supervise the virtual library of manuals and approaches per type of program, including tools and best practice documentation and evidence to improve and manage program quality.</li> <li>Ensure documentation of case studies and dissemination of these both internally and externally working with the Media and Advocacy team.</li> <li>Lead in technical assessments including Labor Market Assessments, Market System and Value Chain Analysis, CVA Situation and Response Analysis, Livelihoods Assessments, Household Economy Analysis, and other evidence generation.</li> <li>Participate in external workshops or research as needed, including the Integrated Poverty Classification Targeting exercise done at the national level.&nbsp;</li></ul><p><i>Programme Development and Resource Mobilisation</i></p><br><ul> <li>Provide active leadership in Save the Children’s relationships with key donors for the Social Protection and Basic Assistance, Food Security, Livelihood, and Nutrition sectors</li> <li>Ensure clear identification of fundraising needs and priorities in these sectors</li> <li>Identify and assess appropriateness of fundraising opportunities.</li> <li>Lead technical development of high-quality proposals in line with strategic ambitions.</li> <li>Develop set of “off the shelf” concept notes for new or pilot activities.</li> <li>Lead donors and partner mapping for these sectors.</li></ul><p><i>Technical Support to Programme Implementation</i></p><br><ul> <li>Line-manage project components aimed at technical support to third parties at the national level, such as project implementing partners</li> <li>Lead the technical assessment, selection, and monitoring of SP&amp;FSL and CVA implementing partners</li> <li>Support the development of monitoring, information management, and reporting systems that provide information for reporting and program improvement (in conjunction with Monitoring, Evaluation, Accountability and Learning (MEAL) and field staff), such as Post-Distribution Monitoring and Quality Benchmarks</li> <li>Support high quality reporting by field staff through timely review and guidance.</li> <li>Screen technical field manager candidates (and others as appropriate) and support recruitment as needed.</li> <li>Assess (in conjunction with line management) and support technical work of Program Managers and sector focal points and support their professional development.</li> <li>Promote and facilitate synergies with other thematic programs</li> <li>As needed, lead in technical inputs to procurement of program goods or services involving multiple locations, large-scale use of resources, and/or a high level of risk to the agency to ensure program relevance, quality, adherence to technical guidelines, and efficient use of resources.</li> <li>Conduct regular field monitoring of activities</li> <li>Where external consultants (local or international) are required to technically support or monitor and evaluate projects, lead the recruitment and subsequent management of contracted consultants as per the recruitment guidelines and Terms of Reference.</li> <li>Analyze and provide feedback on program implementation to ensure gender equity, child participation, and child safeguarding.</li></ul><p><i>Partnerships</i></p><br><ul> <li>Ensure timely support to Partnerships manager on technical identification, selection, and adequate assessment of FSL&amp;SP and CVA strategic &amp; implementing partners,&nbsp;</li> <li>Ensure appropriate, relevant, and timely provision of technical capacity development including through mobilization of internal and external opportunities and sharing of all relevant materials/documents, etc.&nbsp;</li> <li>Promote joint program design for the advancement of mutual strategic priorities when relevant</li> <li>Commit to joint regular monitoring of implementation progress and achievement towards results, and feeding into programmatic adaptations</li> <li>Maintain strong coordinated working relationships with partners, including relevant government stakeholders such as MoSA and Ministry of Agriculture.</li> <li>Promote Save the Children policies and practice with respect to child protection, child safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures with implementing partners&nbsp;</li> <li>Improve/strengthen coordination and technical support to local partners including National NGOs, CSOs, and Governmental bodies on child protection.&nbsp;</li> <li>Lead the identification of strategic partners for potential consortia projects. &nbsp;</li></ul><p><i>Advocacy and Representation</i></p><br><ul> <li>Lead external representation of Save the Children’s Child Sensitive Social Protection and Basic Assistance, CVA, Food Security, Livelihood, and Nutrition work in Lebanon in front of government and other agencies.</li> <li>Represent Save the Children in technical forum and sector working groups in Lebanon, as: Cash Working Group, Livelihoods Sector Working Group and Nutrition WG.</li> <li>Serve as technical liaison with Save the Children Members, Regional Office, Global Team, FSL,SP and CVA Technical Working Groups, and other relevant fora within SCI.</li> <li>Represent SCI at the level of relevant governmental entities such as the Ministry of Social Affairs and the Ministry of Labor.</li> <li>Represent Save the Children on other national/international technical networks as requested.</li> <li>Contribute to development of advocacy messages and materials in the relevant sectors</li> <li>Support and respond to media requests in the relevant sectors&nbsp;</li></ul><p><i>General</i></p><br><ul> <li>Comply with Save the Children policies and practice with respect to child safeguarding, anti-harassment, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</li></ul><p><strong>QUALIFICATIONS&nbsp;</strong></p><br><ul> <li>Development professional with a relevant Masters’ Degree or equivalent professional experience.&nbsp;</li> <li>Fluency in written and spoken Arabic and English</li></ul><p><strong>EXPERIENCE AND SKILLS</strong></p><br><p><i>Essential</i></p><br><ul> <li>Minimum of 7 years’ experience in Food Security and Livelihoods programming and Cash &amp; Voucher Assistance in humanitarian and developmental contexts in an NGO, UN or Government institution.</li> <li>Solid experience in designing, implementing and overseeing Food security and Livelihoods&nbsp; &nbsp;programs, CVA and other market-based programming, in both humanitarian and development contexts;&nbsp;</li> <li>Demonstrated experience in leading Food Security and Livelihoods Assessments, CVA Situation and Response Analysis.</li> <li>Understanding of employability programmes, labor market assessments, and market systems development, including value chain development.</li> <li>Knowledge of climate change adaptation and evidence-based approaches to designing and implementing food security and resilient livelihood programmes in vulnerable and crisis-affected contexts such as Lebanon.</li> <li>Understanding of Social Protection Policies and Programmes in Lebanon.&nbsp;</li> <li>Demonstrated experience to represent organization in Technical Working groups, national or international coordination forum.&nbsp;</li> <li>Ability to link micro-level impacts on children with macro trends at national and regional level in employment and livelihoods;</li> <li>Demonstrated experience in leading successful proposals in the area of FSL, CVA and/or SP with international donors as ECHO, FCDO, USAID, UN etc.&nbsp;</li> <li>Experience of solving complex issues through analysis, capacity to communicate path of action and ensure the commitment of stakeholders; excellent coordination and interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels;</li> <li>Strong results orientation, with the ability to challenge existing mindsets;</li> <li>Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures;</li> <li>Ability and willingness to dramatically change work practices and hours, and work with incoming emergency surge teams. Proven ability to work in insecure or hardship environments and to work under tight deadlines;</li> <li>Ability and willingness to travel extensively to field sites and work independently;</li> <li>Previous Work experience in Lebanon</li> <li>Commitment to Save the Children values, including willingness to abide by and enforce the Child Safeguarding policy.</li></ul><p><i>Desirable</i></p><br><ul> <li>Previous work experience in other Middle East countries;</li> <li>Experience in the specific frameworks of Household Economy Approach (HEA), Cost of Diet (CoD), Integrated Food Security Phased Classification (IPC), Emergency Markets Mapping and Assessment (EMMA), Rapid Market Assessment (RAM) and/or Minimum Economic Recovery Standards (MERS).</li> <li>Experience in leading Labour Market analysis and youth employability Programmes.</li> <li>Experience in climate resilience livelihoods and/or agricultural based livelihoods&nbsp;</li> <li>Experience in designing and implementing cash plus programming for nutrition and/or protection and/or education outcomes&nbsp;</li> <li>Experience in designing and implementing Child Sensitive Social Protection programming.</li></ul><p><strong>ADDITIONAL JOB RESPONSIBILITIES:</strong></p><br><p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p><br><p><strong>EQUAL OPPORTUNITIES:</strong></p><br><p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br><p><strong>CHILD SAFEGUARDING:</strong></p><br><p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br><p><strong>FRAUD PREVENTION:</strong></p><br><p>The role holder is expected to uphold high standards of integrity and transparency, and will have access to financial, operational, or programmatic resources that require strict compliance with SCI’s Anti-Fraud and Corruption Policy. This includes responsibility for preventing, identifying, and reporting any suspected fraud, corruption, or misuse of resources in the course of their work.</p><br><p><strong>SAFEGUARDING OUR STAFF:</strong></p><br><p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.</p><br><p><strong>HEALTH AND SAFETY:</strong></p><br><p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations for real-world applications.<br> In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The Research Assistant will support the collection, organization, validation, and preliminary analysis of quantitative and qualitative information required for projects related to Public Administration and Institutional Reform, Governance, Accountability and Innovation and Local Governance work of the Public Governance and Institutional Transformation Section. The assignment will contribute to the timely preparation of accurate research materials, databases, background notes, presentations, and other project outputs.<br> Work Location<br>UN-House - ESCWA<br> Expected duration<br>4 Months<br> Duties and Responsibilities<br>1. Background and Objective Public governance systems in the Arab region are undergoing significant transformation in response to overlapping economic, social, environmental, and geopolitical challenges, including fiscal pressures, climate risks, rapid digitalization, conflict, and declining public trust. These evolving challenges demand not only public sector reform but also systemic innovation to strengthen service delivery, accountability, resilience, and institutional effectiveness. Today, governments are increasingly required to modernize public administration through digital transformation, artificial intelligence, transparency and accountability, inclusive and participatory governance, and resilience-building. They must also align reforms with the 2030 Agenda, integrate behavioural insights into policymaking, and strengthen strategic foresight and anticipatory governance to address emerging challenges. In this context, the role of the United Nations Economic and Social Commission for Western Asia is central in supporting Member States to modernize public institutions, promote regional knowledge exchange, and advance innovative governance frameworks tailored to the Arab region. This work requires the collection, review, and organization of information from national, regional, and international sources, as well as the preparation of background materials, country information, presentations, tables, and other project outputs. ESCWA therefore seeks to engage an entry-level Research Assistant to provide research, data-collection, documentation, and organizational support to activities related to Public Administration and Institutional Reform, Governance, Accountability and Innovation, Local Governance, and the wider work of the section. 2. Duties and Responsibilities The Research Assistant is expected to perform, under the supervision of the Chief of the Governance Section, the following tasks: • Research, extract, consolidate, and organize quantitative and qualitative information from relevant national, regional, and international sources using appropriate research tools and software. • Assist in collecting, reviewing and validating collected data and information for accuracy, completeness, clarity, and consistency, and flag any discrepancies for follow-up by the project team. • Maintain and update relevant computerized databases, research files, and reference materials to ensure data integrity, accessibility, and proper documentation. • Prepare reports, presentations, tables, graphs, charts, and other visual materials to present research findings and provide clear information to the Project coordinator and project team. • Gather and summarize information from national databases, official websites, libraries, online platforms, ESCWA repositories, and other reliable sources to support ongoing research and project activities. • Prepare abstracts, summary briefs, background notes, bibliographic descriptions, country information, and supporting materials for inclusion in ESCWA documents, reports, presentations, and publications. • Contribute to the preparation of research and analytical materials related to Public Administration and Institutional Reform, Governance, Accountability and Innovation, Local Governance and other projects undertaken by the Public Governance and Institutional Transformation Section. • Support the preparation and organization of the remianing Forums and the meetings, including background research, participant materials, meeting documentation, and summaries of discussions. • Coordinate with team members and relevant counterparts, support internal meetings and consultations by preparing materials and taking notes, and perform other related tasks required for the timely implementation of assigned projects.<br> Qualifications/special skills<br>A first level degree in Political science, or a related area is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. No prior work experience is required for this assignment. Data collection and analysis skills are required. Skills in data collection, research, or related assignments is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic language is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Our Client</u></strong></p><br><p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p><br><p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p><br><br>Job Description<br><p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p><br><p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><br><p><u><strong>Why This Opportunity Matters</strong></u></p><br><p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p><br><p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p><br><p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> &nbsp;</p><br><p><u><strong>What You’ll Own</strong></u></p><br><p>In this role, you will:</p><br><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><br><br>Qualifications<br><p><u><strong>What Makes You Successful</strong></u></p><br><p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p><br><p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p><br><p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><br><p>You’ll be especially successful if you:</p><br><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p><br><br>Additional Information<br><p><u><strong>What’s In It for You</strong></u></p><br><p>This is a full-time opportunity with a base salary of <strong>$250 to $350 per month</strong>, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p><br><p>Working hours are <strong>9:00 AM to 6:00 PM</strong>, including a <strong>two-hour break</strong>.</p><br><p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a <strong>Senior Customer Service</strong> or <strong>Head of Customer Service</strong> position.</p><br><p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p><br><p><u><strong>Ready to Take Ownership?</strong></u></p><br><p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p><br><p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations for real-world applications.<br> In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with innovative technology projects.<br> Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required) Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Mindrift is looking for skilled Bot Developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project (https://tendem.<br>ai/) and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.<br> In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users.<br> This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.<br> What We Do The Mindrift platform connects specialists with AI projects from major tech innovators.<br> Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.<br> About the Role This is a freelance role for a Tendem project.<br> As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.<br> Key Responsibilities Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.<br> Design and implement conversational flows, dialogue state, and fallback handling.<br> Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.<br> Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).<br> Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).<br> Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.<br> Implement logging, monitoring, and recovery so bots stay healthy in production.<br> Requirements and benefits Educational qualifications At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).<br> Bachelor's or Master's Degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.<br> Academic and/or Professional Experience Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows.<br> We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences.<br> Strong problem-solving skills, attention to detail, and the ability to work independently are essential.<br> Technical Skills (Essential) At least 1 year of hands-on experience building bots for at least one major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required Strong command of Python or Node.<br>js for backend bot logic.<br> Solid experience with REST APIs, webhooks, OAuth, and async request handling.<br> Experience with relational or NoSQL databases for storing conversation state and user data.<br> Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.<br> Understanding of platform-specific limits, message templates, and approval flows (e.<br>g., WhatsApp template messages).<br> Experience with hosting and deployment (Docker, serverless, VPS, or PaaS) Additional requirements Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.<br> Self-directed work ethic with the ability to design and ship complete bots independently.<br> Portfolio or examples of bots you've built (required).<br> English proficiency: Upper-intermediate (B2) or above (required).<br> Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $35 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br> Why this freelance opportunity might be a great fit for you?<br> Work fully remote on your own schedule with just a laptop and stable internet connection.<br> Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.<br> Participate in performance-based bonus programs that reward high-quality work and consistent delivery.<br></span> </div>

<p><h4>Description</h4> <p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p> <br> <h4>What we do</h4> <p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p> <br> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots across WhatsApp, Telegram, Discord, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p> <br> <h4>Key responsibilities</h4> <ul> <li>Build bots for WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, and similar messaging platforms.</li> <li>Design and implement conversational flows, dialogue state, and fallback handling.</li> <li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li> <li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li> <li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li> <li>Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.</li> <li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li> </ul> <br> <h4>Requirements and benefits</h4> <h5>Educational qualifications</h5> <ul> <li>At least 3 years of relevant experience in backend, integration, automation, or bot development (required).</li> <li>Bachelor's or master's degree in computer science, engineering, information technology, or related technical fields is a plus.</li> </ul> <h5>Academic and/or professional experience</h5> <p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p> <h5>Technical skills (essential)</h5> <ul> <li>At least 1 year of hands-on experience building bots for major messaging platforms (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li> <li>Strong command of Python or Node.js for backend bot logic.</li> <li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li> <li>Experience with relational or NoSQL databases for storing conversation state and user data.</li> <li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li> <li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li> <li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li> </ul> <h5>Additional requirements</h5> <ul> <li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li> <li>Self-directed work ethic with the ability to design and ship complete bots independently.</li> <li>Portfolio or examples of bots you've built (required).</li> <li>English proficiency: Upper-intermediate (B2) or above (required).</li> </ul> <br> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <br> <h4>Compensation</h4> <p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <br> <h4>Why this freelance opportunity might be a great fit for you?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p> <h4>What we do</h4> <p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p> <h4>Key responsibilities</h4> <ul> <li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.</li> <li>Design and implement conversational flows, dialogue state, and fallback handling.</li> <li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li> <li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li> <li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li> <li>Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.</li> <li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li> </ul> <h4>Requirements and benefits</h4> <h4>Educational qualifications</h4> <ul> <li>At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).</li> <li>Bachelor's or master's degree in computer science, engineering, information technology, or related technical fields is a plus.</li> </ul> <h4>Academic and/or professional experience</h4> <p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p> <h4>Technical skills (essential)</h4> <ul> <li>At least 1 year of hands-on experience building bots for at least one major messaging platform (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li> <li>Strong command of Python or Node.js for backend bot logic.</li> <li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li> <li>Experience with relational or NoSQL databases for storing conversation state and user data.</li> <li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li> <li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li> <li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li> </ul> <h4>Additional requirements</h4> <ul> <li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li> <li>Self-directed work ethic with the ability to design and ship complete bots independently.</li> <li>Portfolio or examples of bots you've built (required).</li> <li>English proficiency: upper-intermediate (B2) or above (required).</li> </ul> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why this freelance opportunity might be a great fit for you?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position duration: Tentative July 1, 2026 December 31, 2027 Location: Jordan, Egypt, Lebanon, India, Philippines and Indonesia. Note: this is the general coverage area of this role; this position is a Remote based position and we will consider only qualified applicants located in these countries. Relocation is not available Project Overview Catholic Relief Services is implementing a global emergency response initiative designed to deliver timely, life saving humanitarian assistance in rapidly evolving crises worldwide. Over 18 months, the program enables fast, flexible action to address urgent needs arising from sudden shocks and protracted emergencies. It supports critical humanitarian sectors through context appropriate assistance while emphasizing operational readiness, locally led implementation, accountability to affected communities, and safe, dignified programming. Emergency Program Managers will support a designated hub of 3 5 countries in Europe, Middle East and Asia, providing readiness and response support based on evolving needs. The initiative strengthens the organization s ability to respond at speed and scale in complex and resource constrained environments, ensuring help reaches people most in need when it matters most. Job Summary You will manage and provide technical oversight of the development and implementation of the emergency response and recovery programming, particularly for large and complex projects, ensuring effective systems and processes are in place that support high-quality programming advancing Catholic Relief Services (CRS) work in serving the poor and vulnerable. The role contributes to CRS capacity, supporting target countries across a specified focus region, of emergency program across project cycle. Your management skills and knowledge will ensure that CRS delivers high-quality emergency programming and continuously works towards improving the impact of its emergency response and recovery programming. The Emergency Program Manager I will work closely with program office, partners and other technical departments (WASH, Food Security, Cash, Shelter etc.) to support the establishment and strengthening program function, including hazard and risks mapping, response plan, MEAL readiness and donor communication channel. S/he will support the application of CRS program standards and donor requirements, contribute to readiness learning and support rapid response and lead readiness efforts for CRS program offices and partners to promote efficient, high quality and rapid humanitarian response. Roles and Key Responsibilities • Provide management, guidance, and technical oversight of all new and existing emergency response and recovery projects throughout the project cycle to ensure project design, start-up, implementation and close-out are in line with CRS quality principles and standards, donor guidelines, and industry best practices. • Effectively manage talent for emergency response and recovery programs and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailored individual development plans, and complete performance management for direct reports. • Oversee technical assistance and capacity strengthening activities in emergency response and recovery for staff and partner organizations to enhance program quality and impact. • Lead the development of program learning - identify opportunities for learning, research and publications in emergency response and recovery and implementation of MEAL policy. Facilitate the dissemination of promising practices and lessons learned to contribute to the agency's knowledge management agenda. Ensure integration of innovations and best practices. • Contribute to the proactive pursuit of opportunities for new funding to ensure growth of the program office (PO) emergency response and recovery portfolio in line with agency, regional, and PO strategic priorities. Serve as the technical lead and technical writer to ensure quality emergency response and recovery proposals per agency and donor standards. Contribute to budgeting and staffing plans and activities for proposals. • Oversee the identification, assessment and strengthening of partnerships relevant to emergency response and recovery and the appropriate application of partnership concepts, tools and approaches. • Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources. • Represent CRS in relevant working groups and clusters, with key donors, and other local stakeholders. Basic Qualifications • Bachelor s Degree in International Development, International Relations, Community Development, or in the field of WASH, shelter, livelihoods, or food security required. • Minimum of 2 years' experience in relevant field-based project management experience. • Experience in managing moderately complex projects. • Experience in an international NGO. • Experience working closely with local partner organizations. Preferred Qualifications • Master's Degree in International Development, International Relations, Community Development, or in the field of WASH, shelter, livelihoods, or food security. • At least1 years working experience in the area of emergency programming, including WASH, shelter, livelihoods, and/or food security programming. Knowledge, Skills and Abilities • MEAL skills and experience. • Staff management experience and abilities that are conducive to a learning environment. • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems. • Good experience in project grants management, including project design, preferably for grants from multiple public donors, including US government and UN. • Demonstrated ability to write high quality technical proposals. • Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions. • Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship. • Good presentation and facilitation skills. • Proactive, resourceful, solutions-oriented and results-oriented. Required Languages: Proficiency (verbal and written) in English, Arabic is preferred. Travel: Must be able and willing to travel at least 50% of time often at very short notice (within 48 hours) and for an average of four-six weeks (with a maximum of two consecutive months under exceptional circumstances). Should have the capacity to live and work in difficult/stressful environments and serve wherever agency needs dictate. Supervisory Responsibilities: No How to apply Program Manager I - Emergency Response and Recovery, EMEA - CRS Careers</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in International Development, International Relations, Community Development, or in the field of WASH, shelter, livelihoods, or food security required.</li><li>Minimum of 2 years' experience in relevant field-based project management experience.</li><li>Experience in managing moderately complex projects.</li><li>Experience in an international NGO.</li><li>Experience working closely with local partner organizations.</li><li>Master's Degree in International Development, International Relations, Community Development, or in the field of WASH, shelter, livelihoods, or food security.</li><li>At least 1 years working experience in the area of emergency programming, including WASH, shelter, livelihoods, and/or food security programming.</li><li>MEAL skills and experience.</li><li>Staff management experience and abilities that are conducive to a learning environment.</li><li>Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.</li><li>Good experience in project grants management, including project design, preferably for grants from multiple public donors, including US government and UN.</li><li>Demonstrated ability to write high quality technical proposals.</li><li>Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions.</li><li>Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.</li><li>Good presentation and facilitation skills.</li><li>Proactive, resourceful, solutions-oriented and results-oriented.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p>Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.</p><br> <p>Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.<br> Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.</p><br> <p>Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.</p><br> <p><strong><span>THE ROLE</span></strong></p><br> <p><span>The HR Director for the Global Business Services (GBS) Center will play a pivotal role in leading the human resources strategy and operations for the center. This position requires a seasoned HR professional with expertise in talent management, organizational development, learning and development (L&amp;D), and employee retention strategies in a GBS or BPO environment. </span></p><br> <p><span>The HR Director will report to the local Center Head with a functional reporting line to Global GBS HR Director to ensure the alignment of HR practices with the company’s strategic objectives while fostering a culture of collaboration, innovation, continuous learning, and employee engagement.</span></p><br> <p><strong><span>RESPONSIBILITIES</span></strong></p><br> <p><strong><span>Strategic Leadership</span></strong></p><br> <ul> <li><span>Develop and execute the HR strategy for the GBS Center, aligning it with global corporate goals and local operational needs.</span></li> <li><span>Serve as a trusted advisor to senior leadership on all HR-related matters, including workforce planning, organizational design, and talent strategy.</span></li> <li><span>Drive initiatives to build a high-performing, diverse, and inclusive workplace culture.</span></li> </ul> <p><strong><span>Talent Acquisition and Management</span></strong></p><br> <ul> <li><span>Oversee recruitment efforts to attract top talent for the GBS Center, ensuring alignment with the company’s competency requirements and growth plans.</span></li> <li><span>Implement robust onboarding programs to ensure new hires are equipped to succeed in their roles.</span></li> <li><span>Lead succession planning and career pathing efforts to ensure a strong leadership pipeline within the center.</span></li> </ul> <p><strong><span>Employee Retention and Attrition Management</span></strong></p><br> <ul> <li><span>Define and implement strategies to retain top talent and reduce employee attrition, focusing on building a positive employee experience.</span></li> <li><span>Analyze attrition trends and identify root causes, developing targeted interventions to address key areas of concern.</span></li> <li><span>Develop and enhance employee engagement programs, including recognition initiatives, career development opportunities, and wellness programs.</span></li> <li><span>Collaborate with leadership to create a culture of trust, transparency, and collaboration, ensuring employees feel valued and supported.</span></li> <li><span>Regularly monitor and report on retention metrics and employee feedback to measure the effectiveness of retention strategies.</span></li> </ul> <p><strong><span>Learning and Development</span></strong></p><br> <ul> <li><span>Develop and implement comprehensive learning and development strategies to enhance employee skills, knowledge, and leadership capabilities.</span></li> <li><span>Partner with global HR teams to design and deliver training programs, including technical skills development, leadership training, and soft skills enhancement.</span></li> <li><span>Promote a culture of continuous learning by identifying opportunities for upskilling and reskilling employees to meet evolving business needs.</span></li> <li><span>Evaluate the effectiveness of L&amp;D initiatives through metrics and feedback, ensuring alignment with organizational goals.</span></li> <li><span>Build partnerships with external training providers and educational institutions to expand learning opportunities for employees.</span></li> </ul> <p><strong><span>Employee Relations and Engagement</span></strong></p><br> <ul> <li><span>Serve as a champion for employee engagement, implementing programs to boost morale, productivity, and overall satisfaction.</span></li> <li><span>Manage employee relations, ensuring compliance with labor laws and company policies.</span></li> <li><span>Foster open communication channels to address employee concerns and provide guidance on conflict resolution.</span></li> </ul> <p><strong><span>HR Operations and Compliance</span></strong></p><br> <ul> <li><span>Oversee HR operations, including payroll, benefits administration, and compliance with local labor regulations.</span></li> <li><span>Ensure the implementation of global HR policies and practices while adapting them to local requirements.</span></li> <li><span>Monitor and report key HR metrics and analytics to inform decision-making and track progress against goals.</span></li> </ul> <p><strong><span>PROFILE &amp; QUALIFICATIONS</span></strong></p><br> <ul> <li><span>Bachelor’s degree in Human Resources, with a minimum of 10 years on HR leadership experience and ideally 5 years in a GBS or BPO environment.</span></li> <li><span>Strong knowledge of national labor laws and regulations.</span></li> <li><span>Experience working in a multinational organization, with exposure to global HR practices.</span></li> <li><span>Expertise in employee retention and engagement strategies, including attrition analysis and targeted interventions.</span></li> <li><span>Strong leadership and interpersonal skills, with the ability to influence and partner with stakeholders at all levels.</span></li> <li><span>Strategic problem-solving and decision-making abilities.</span></li> <li><span>Excellent communication skills, both written and verbal, in English and Spanish.</span></li> <li><span>Proficiency in HR systems and tools, with strong analytical and reporting capabilities.</span></li> </ul> <p><strong><span>Come along on CMA CGM’s adventure!</span></strong></p><br><p>Come along on CMA CGM’s adventure !<br> &nbsp;</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose<p>The Position To achieve organise control and monitor passenger sales targets and marketing goals of the company To effectively manage trade and corporate relationships to support station commercial objectives by conducting regular sales visit To monitor operations and administration of sales inline with company procedures and policies To assist in the development of valueadded products for implementation in the local market in order to further optimize and enhance revenue To control guide and monitor the daytoday activities of all field sales staff to ensure satisfactory performance levels and smooth flow of business To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market To prepare weekly monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions To review the fortnightly and monthly sales of travel agents and GSA to ensure that business potential is being maximised and take suitable remedial actions To liaise with marketing and other passenger service related departments of Emirates to ensure well integrated sales effort</p><br><br><ul><li>Achieve organize control and monitor passenger sales targets and marketing goals of the company </li><li>To monitor operations and administration of sales inline with company procedures and policies </li><li>To assist in the development of value-added products for implementation in the local market in order to further optimize and enhance revenue </li><li>To control guide and monitor the day today activities of all field sales staff to ensure satisfactory performance levels and smooth flow of business </li><li>To ensure that the product and promotional plans are understood and implemented to give the greatest impact in the market </li><li>To prepare weekly monthly and annual sales reports and constant monitoring of market trends and competitor activities in order to ensure that Head Office is kept informed of local conditions </li><li>To review the fortnightly and monthly sales of travel agents and GSA to ensure that business potential is being maximized and take suitable remedial actions </li><li>To liaise with marketing and tariff units and other passenger service related departments of Emirates to ensure well integrated sales effort</li></ul><p><span><span><span><span><br>Q</span><span>ualifications:</span></span></span></span><br><span><span><span><span> * Degree or Honours (12+3 or equivalent) in Business Management, Marketing or related field.</span></span></span></span><br><span><span><span><span> Experience:</span></span></span></span><br><span><span><span><span> * 8+ years experience in </span></span><span><span><span>sales</span></span></span><span><span> &amp; marketing, preferably within Airline passenger </span></span><span><span><span>sales</span></span></span><span><span>, and at least 3 years at a management level</span></span></span></span></p><br><br>Qualification<p><span><span><span><span>Knowledge/skil</span><span>ls:</span></span></span></span><br><span><span><span><span> * Strong communication and relationship building capabilities</span></span></span></span><br><span><span><span><span> * Account management and </span></span><span><span><span>sales</span></span></span><span><span> planning</span></span></span></span><br><span><span><span><span> * Understanding of travel trade distribution and corporate </span></span><span><span><span>sales</span></span></span></span></span><br><span><span><span><span> * Analytical skills for interpreting </span></span><span><span><span>sales</span></span></span><span><span> reports and market data</span></span></span></span><br><span><span><span><span> * Negotiation and influencing skills</span></span></span></span><br><span><span><span><span> * Competence in CRM and </span></span><span><span><span>sales</span></span></span><span><span> tracking systems</span></span></span></span></p><br><br><p>Must have the right to live and work in Lebanon </p><br><br>Salary &amp; benefits<p>Competitive Salary </p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Place: Beirut, Lebanon Starting date: 1st, September 2026 Duration of contract: 12 months Closing date for applications: 12th August 2026 Humanity &amp; Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster.<br> The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.<br> Since its creation in 1982, HI has run development &amp; humanitarian projects in more than 55 countries and responded to numerous emergencies.<br> Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide At Handicap International-Humanity &amp; Inclusion, we truly believe in the importance of inclusion and diversity within our organisation.<br> This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.<br> Please indicate if you require any special accommodation, even at the first interview.<br> For more information about the organisation.<br> JOB CONTEXT: Despite the announcement of a ceasefire, the situation in Lebanon remains unstable, with localized incidents, including strikes reported in southern Lebanon.<br> The June 2026 ceasefire has allowed for partial and phased returns of displaced populations, particularly in areas where active hostilities have subsided.<br> The situation is compounded by Lebanon ongoing macroeconomic and institutional crisis which continues to limit recover capacity.<br> High poverty levels, currency instability, and weakened public service delivery systems have left both host communities and displaced populations with reduced coping capacity and limited access to services.<br> In this constraint environment, HI, who has been present in Lebanon 1992, has been able to adapt its programming to the specific emergencies onset as well as keeping some of its long-standing development focus.<br> HI is managing activities covering the following thematics: Health and prevention for the provision of multi-disciplinary rehabilitation services (post operative care, physiotherapy, assistive devices, prosthetics and orthotics and psycho-social support).<br> Inclusive education Inclusive humanitarian action Humanitarian Mine Action, including clearance, advocacy, NTS (non-technical survey) and TS (technical survey), and Education to the risks and effects caused by conventional weapons (including mines, explosive remnants of war and small arms light weapons).<br> Emergency preparedness &amp; basic needs (integrated response through non-food items / hygiene kits etc.<br>; including the support to humanitarian actors via the ALTAS platform when required).<br> The actual intervention was so far managed based on a mix partnership with local structures and organizations, and direct implementation projects.<br> YOUR MISSION: Reporting to the Regional Director, the Country Manager contributes to the implementation of Humanity &amp; Inclusion's mandate and strategy within his/her program.<br> He/she ensures that the quality and impact of the program's activities are optimized through a system of delegation with appropriate control mechanisms.<br> He/she shares responsibility with all other HI managers for the sound management and smooth running of the overall organization, through paradigm shifts.<br> Responsibility 1: In the country where he/she is based, the Country Manager is the legal representative of the entire HI organization internally and externally and promotes a high-level reputation and a positive image of HI.<br> Responsibility 2: The Country Manager deploys the whole of HI's mandate and strategy in his/her country, alongside the operational partners, institutions and/or donors, and contributes to steering the organizational transformation in line with the "Simplification", "Shared Services" and "ROOTS" projects.<br> This involves implementing the program's operational strategy.<br> In the event of an emergency, he/she will assume responsibilities in line with the defined intervention framework.<br> Responsibility 3: He/she ensures compliance with its budgetary framework (including pooled funds) and the application of HI's policies and frameworks (safeguarding, commitment thresholds, security, human resources, risk management, etc.<br>). Responsibility 4: In his/her country, he/she actively monitors and analyses changes in the environment to identify risks and opportunities.<br> Responsibility 5: He/she represents the organization and communicates on its behalf according to a plan defined with the Regional Director.<br> Responsibility 6: In crisis situations, he/she assumes the responsibilities assigned to him/her by the specific response frameworks.<br> CHARACTERISTICS OF THE POSITION: The country Manager position is based in Beirut, the capital, but is expected to travel across the country where HI has several bases (notably, Aley (Mount Lebanon) or Nabatieh (South Lebanon) for instance).<br> The security context is very volatile with daily air strikes in the south, regular drones fly-over and evacuation orders on regular basis.<br> While the location of HI office and guesthouse are located in a relative safe area of Beirut, one has to be prepared to have to move out rapidly if needed.<br> A comprehensive security system is in place, under the direct management of the country director to ensure the safety of the team.<br> The life is Beirut could be seen as “easy” in a way with access to restaurants, sports facilities or cultural events but as precise above, it’s a stressful environment where one has to take some time off.<br> Electricity supply has improved but rely mostly on public generators; medical services are available At HI, the conditions offered are up to your commitment and adapted to the context of your mission: Join the team 12months International contract starting from 1st, September 2026; The international contract provides social cover adapted to your situation: Unemployment insurance benefits for EU nationals; Pension scheme; Medical coverage with 50% of employee contribution; Repatriation insurance paid by HI; Salary from 2986€ gross/month upon experience; Perdiem: 879€ net/month - paid in the field Hardship: 500 € net/month paid with your salary; Paid leaves: 25 days per year; R&amp;R: according to the level of the mission 5 days every 8 weeks Position: Unaccompanied: Payment for travel costs (air ticket &amp; visa) and transport of your personal effects; A child allowance of 100€ per month, per child (from the second child) paid in the field; Housing: Individual taken in charge by HI; You are autonomous You are able to adapt and shift activities You are responsive to sudden emergencies onset You have knowledge on mine action and you can manage military team members You can navigate complex national government authorities You can lead a team under a considerable stress (multiple internal displacement among our team members) while remaining calm You can live in a unsecured environment (Beirut) and travel across the country in unsafe location, in particular the South of the country You can do some aggressive fundraising, keep regular contacts with donors in country and the region You can represent actively HI into the humanitarian coordination foras (NGO &amp; UN)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>The Company:</strong></p><br><p>Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,400 employees in 34 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit www.sucafina.com.</p><br><p><strong>What are we looking for:</strong></p><br><p>We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.</p><br><p><strong>What we offer:</strong></p><br><p>We offer within our pleasant family environment, great opportunities to learn and grow, we offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!</p><br><br>Job Description<br><p><strong>The Role:&nbsp;</strong></p><br><p>A program manager leads our finance program and acts as a&nbsp;strategic partner to the finance team. This role is crucial in defining&nbsp;the program timeline, scope, budget, and people management,&nbsp;while ensuring strategic alignment between IT and finance.</p><br><p><strong>Responsibilities of the role:</strong></p><br><ul><li>Define and manage the program timeline, scope, and budget.</li><li>Oversee the planning, execution, and delivery of finance projects.</li><li>Ensure all projects within the program are delivered on time, within scope, and within budget.</li><li>Act as a sparring partner to the finance team, providing strategic insights and support.</li><li>Facilitate alignment between IT and finance to ensure cohesive&nbsp;strategy and execution.</li><li>Identify and mitigate risks to program success.</li><li>Engage with key stakeholders to gather requirements and ensure their needs are met.</li><li>Communicate program status, issues, and successes to stakeholders and senior management.</li><li>Foster strong relationships with internal and external&nbsp;stakeholders.&nbsp;</li><li>Lead and mentor a team of project managers and other program&nbsp;staff.&nbsp;</li><li>Allocate resources effectively to ensure program success.&nbsp;</li><li>Promote a culture of continuous improvement and high&nbsp;performance.</li></ul><br>Qualifications<br><p><strong>Qualifications and Education:</strong></p><br><ul><li>​​​​​​​Bachelors degree in Finance,&nbsp;Business Administration, or a&nbsp;related field. MBA or relevant certification is a plus.</li><li>Minimum of 5 years within finance role (accounting, controlling,&nbsp;financial planning)</li><li>Minimum of 5 years of experience in program management,&nbsp;preferably within commodity sector.</li></ul><p><strong>Core Competences:</strong></p><br><ul><li>Leadership: Proven ability to lead and inspire teams.&nbsp;</li><li>Strategic Thinking: Ability to align program goals with&nbsp;organizational strategy.</li><li>Communication: Excellent verbal and written communication&nbsp;skills.</li><li>Problem-Solving: Strong analytical and problem-solving abilities.&nbsp;</li><li>Financial Acumen: Deep understanding of finance principles and practices.</li><li>Technical Proficiency: Familiarity with IT systems and their&nbsp;integration with finance.</li></ul><p><strong>Other Competences:</strong></p><br><ul><li>Good communication skills and willingness to work with people&nbsp;of varied cultures.</li></ul><p><strong>Languages:</strong></p><br><ul><li>Perfect spoken English, and the language of the area of&nbsp;operation (French, Spanish, Portuguese, Vietnamese)</li></ul><p><strong>Other requirement:&nbsp;</strong></p><br><ul><li>Require travelling&nbsp;</li><li>Require usage of Project management tools (Jira, Smartsheet)</li></ul><br>Additional Information<br><p><strong>KPI</strong></p><br><p><strong>Key results expected</strong></p><br><ul><li>Successful delivery of finance program within defined scope,&nbsp;timeline, and budget.&nbsp;</li><li>Enhanced strategic alignment between IT and finance&nbsp;departments.&nbsp;</li><li>Improved efficiency and effectiveness of finance operations.&nbsp;</li><li>High stakeholder satisfaction and engagement.&nbsp;</li><li>Development and retention of a high-performing program team.</li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB DUTIES: Support the IT Manager in managing, monitoring, and maintaining the company s IT infrastructure, networks, computers, printers, software, and communication systems Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices. Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed EDUCATION &amp; SKILLS: Bachelor s degree in Information Technology, Computer Science, Software Engineering, or a related field 4 6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure Good experience in ERP systems; Odoo experience is preferred Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems Excellent troubleshooting, analytical, and problem-solving skills Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure Strong communication, teamwork, and coordination skills Ability to document systems, train users, and explain technical information clearly Ability to support management decisions and work under the direction of the IT Manager Fluency in Arabic and English; French is an advantage</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field</li><li>4-6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role</li><li>Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure</li><li>Good experience in ERP systems; Odoo experience is preferred</li><li>Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations</li><li>Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications</li><li>Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures</li><li>Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems</li><li>Excellent troubleshooting, analytical, and problem-solving skills</li><li>Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure</li><li>Strong communication, teamwork, and coordination skills</li><li>Ability to document systems, train users, and explain technical information clearly</li><li>Ability to support management decisions and work under the direction of the IT Manager</li><li>Fluency in Arabic and English; French is an advantage</li></ul><p></p></section>

<p><b>Education:</b><br>Bachelor s Degree in Mechanical Engineering<br>Graduation Project related to:<br>HVAC<br>Plumbing / Firefighting<br>Energy systems</p><p>Technical Skills:</p><p>Design Software<br>AutoCAD (mandatory)<br>HAP (for HVAC load calculation)<br>Elite / Duct Sizer<br>MS Excel (BOQ &amp; calculations)</p><p>Technical Knowledge<br>HVAC systems (VRV, Chillers, Split units)<br>Plumbing systems (water supply, drainage)<br>Firefighting systems<br>Pump selection<br>Heat load calculation<br>Basic knowledge of ASHRAE standards</p><p><strong>Desired Candidate Profile</strong></p><p>Education:<br>Bachelor s Degree in Mechanical Engineering<br>Graduation Project related to:<br>HVAC<br>Plumbing / Firefighting<br>Energy systems</p><p>Technical Skills:</p><p>Design Software<br>AutoCAD (mandatory)<br>HAP (for HVAC load calculation)<br>Elite / Duct Sizer<br>MS Excel (BOQ &amp; calculations)</p><p>Technical Knowledge<br>HVAC systems (VRV, Chillers, Split units)<br>Plumbing systems (water supply, drainage)<br>Firefighting systems<br>Pump selection<br>Heat load calculation<br>Basic knowledge of ASHRAE standards</p>

<p>Education:<br>Bachelor s Degree in Mechanical Engineering<br>Graduation Project related to:<br>HVAC<br>Plumbing / Firefighting<br>Energy systems</p><p>Technical Skills:</p><p>Design Software<br>AutoCAD (mandatory)<br>HAP (for HVAC load calculation)<br>Elite / Duct Sizer<br>MS Excel (BOQ &amp; calculations)</p><p>Technical Knowledge<br>HVAC systems (VRV, Chillers, Split units)<br>Plumbing systems (water supply, drainage)<br>Firefighting systems<br>Pump selection<br>Heat load calculation<br>Basic knowledge of ASHRAE standards</p><p><strong>Desired Candidate Profile</strong></p><p>Education:<br>Bachelor s Degree in Mechanical Engineering<br>Graduation Project related to:<br>HVAC<br>Plumbing / Firefighting<br>Energy systems</p><p>Technical Skills:</p><p>Design Software<br>AutoCAD (mandatory)<br>HAP (for HVAC load calculation)<br>Elite / Duct Sizer<br>MS Excel (BOQ &amp; calculations)</p><p>Technical Knowledge<br>HVAC systems (VRV, Chillers, Split units)<br>Plumbing systems (water supply, drainage)<br>Firefighting systems<br>Pump selection<br>Heat load calculation<br>Basic knowledge of ASHRAE standards</p>

<p>Job Type: Full-Time</p><p>Department: Technical / Solar Energy</p><p>Location: Saida</p><br><p><b>Job Responsibilities</b></p><br><ul><li>Install, dismantle, maintain, and troubleshoot solar energy systems.</li><li>Install and connect solar inverters, LiFePO batteries, solar panels, protection devices, and electrical equipment.</li><li>Perform electrical wiring, connections, testing, and commissioning.</li><li>Diagnose and troubleshoot system faults and technical issues.</li><li>Assist in the installation and maintenance of On-Grid, Off-Grid, and Hybrid Solar Systems.</li><li>Follow electrical safety standards and proper installation procedures.</li><li>Perform site visits and assist with technical assessments when required.</li><li>Work with the technical team to ensure systems are installed and operating correctly.</li><li>Handle tools and equipment safely and professionally.</li></ul><br><p><b>Requirements</b></p><br><ul><li>Previous experience in Solar Energy / Electrical Installation.</li><li>Practical experience installing and dismantling solar systems.</li><li>Good knowledge of Inverters, Batteries, Solar Panels, AC/DC wiring, and electrical protection systems.</li><li>Ability to read basic electrical diagrams and understand system connections.</li><li>Ability to troubleshoot electrical and solar-system problems.</li><li>Good teamwork and communication skills.</li><li>Ability to work on-site and travel to customer locations when required.</li><li>Driving license is a plus.</li></ul><br><p><b>Preferred Experience</b></p><br><ul><li>Experience with brands such as Deye, Growatt, GoodWe, Victron, Voltronic, Must, or similar inverter systems is an advantage.</li></ul><br><p>We are looking for a practical, reliable, and experienced Solar Technician who can independently handle installation, dismantling, testing, and troubleshooting of solar energy systems.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in Solar Energy / Electrical Installation.</p><p>Practical experience installing and dismantling solar systems.</p><p>Good knowledge of Inverters, Batteries, Solar Panels, AC/DC wiring, and electrical protection systems.</p><p>Ability to read basic electrical diagrams and understand system connections.</p><p>Ability to troubleshoot electrical and solar-system problems.</p><p>Good teamwork and communication skills.</p><p>Ability to work on-site and travel to customer locations when required.</p><p>Driving license is a plus.</p><p>Experience with brands such as Deye, Growatt, GoodWe, Victron, Voltronic, Must, or similar inverter systems is an advantage.</p><p>We are looking for a practical, reliable, and experienced Solar Technician who can independently handle installation, dismantling, testing, and troubleshooting of solar energy systems.</p>