Food industries engineer Jobs

<p>WE REHIRING BARISTA WAY is a pottery studio and caf in Beirut a creative space combining pottery, workshops, events, and a caf in a relaxed and creative environment.</p><p>We re looking for a Barista to join our team and handle the day-to-day caf operations at WAY.</p><p>Working Hours</p><p>Monday: 9:00 AM 12:00 PM</p><p>Tuesday: 9:00 AM 8:00 PM</p><p>Wednesday: 9:00 AM 12:00 PM</p><p>Thursday: 9:00 AM 8:00 PM</p><p>Friday: Off</p><p>Saturday: Off</p><p>Rate &amp; Benefits</p><p>USD 3.50 4.00/hour, depending on experience.</p><p>Free access to WAY s studio activities and pottery sessions.</p><p>Main Responsibilities</p><p>Preparing and serving coffee, matcha, and other beverages</p><p>Taking and preparing customer orders</p><p>Providing friendly and professional customer service</p><p>Maintaining cleanliness and organization of the caf and bar area</p><p>Monitoring caf stock and reporting items that need replenishment</p><p>Preparing the caf for opening and properly closing the bar area</p><p>Assisting during events and busy studio periods</p><p>Supporting other day-to-day caf and studio operations when needed</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for someone who is:</p><p>Friendly, reliable, and punctual</p><p>Comfortable interacting with customers</p><p>Organized and attentive to cleanliness</p><p>Able to work independently</p><p>Previous barista or caf experience is preferred</p>

<p><br></p><div><div><div><div><div><div><div><div><div> <p> </p> <p> </p> <p> <b>JOB PURPOSE</b> <br>At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don t believe in the one size fits all approach and instead we will equip you with the tools you need to shape your own future.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p> </p> <p> <b>RESPONSIBILITIES</b> </p> <ul> <li>GIT Shipment Tracker: Track in-rout product delivery and ensuring necessary documentation are in place for smooth delivery &amp; clearance (in coordination with UI SC team)</li> <li>Demand planning &amp; Order placement: Opening Stocks + GIT + IMS leading to order placement, Stock health maintenance (in coordination with distributors)</li> <li>Data hygiene maintenance: Codes changes, Distributor price structures, Salesforce</li> <li>Forecast submission on sales force, Innovations planning on Bizagi</li> <li>Monthly in market sales plan generation by distributor</li> <li>Budgets &amp; Claims validation, processing, MAP submission, activations</li> <li>Leads greys tracking &amp; reporting on a monthly basis</li> </ul> <p> </p> <p>Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.</p> <p> </p> <p> </p> <p><br></p>

<p>We're hiring: Restaurant Manager | Beirut</p><p>Are you a dedicated hospitality professional ready to inspire and grow with your team?</p><p>MOMAKI is looking for a compassionate and experienced Restaurant Manager to join us in Beirut and guide our operations with care and excellence.</p><p><b><br></b></p><p><b>Key Responsibilities:</b></p><p>Oversee daily operations with attention to detail and guest satisfaction</p><p>Encourage, mentor, and uplift the restaurant team while fostering a positive environment</p><p>Monitor employee growth, training needs, and overall well being</p><p>Prepare operational updates and share insights with management</p><p>Manage inventory and coordinate smoothly with other departments</p><p>Maintain high standards of hospitality, service quality, and company values</p><p>Address challenges with thoughtful, team oriented solutions</p><p>Strengthen communication between FOH, BOH, and management teams</p><p>If you are a hospitality leader with a passion for creating memorable guest experiences and nurturing your team, we would love to meet you.</p><p>Location: Beirut, Lebanon</p><p>Availability: Immediate</p><p>Know someone who would shine in this role? Please share this opportunity!</p><p><strong>Desired Candidate Profile</strong></p><h2>Requirements:</h2><ul><li>At least 2 years of experience in a dynamic restaurant environment</li><li>Supportive leadership and team building skills</li><li>Excellent communication and interpersonal abilities</li><li>Talent for motivating, coaching, and nurturing team members</li><li>Strong organizational skills with a collaborative approach to challenges</li><li>Background in Japanese cuisine is a plus</li><li>Availability to join immediately</li></ul>

Amaken is seeking a Tendering & Project Coordinator with previous experience in construction, contracting, MEP, ELV, or systems integration for a telecom and security systems company based in Hamra, Lebanon. <br> <br>The successful candidate will be responsible for coordinating projects from the tendering and quotation stage through technical submittals, procurement, order follow-up, material delivery, and coordination with the technical and site teams. <br> <br>Key Responsibilities: <br> <br>1. Tendering, Estimation & Proposals: <br>• Review tender documents, RFQs, drawings, specifications, BOQs, and client requirements. <br>• Understand the overall project scope and identify the required systems, equipment, materials, and services. <br>• Read and interpret AutoCAD drawings and other technical documentation. <br>• Perform accurate quantity take-offs from drawings and specifications. <br>• Prepare and organize Excel-based BOQs. <br>• Issue RFQs to suppliers and obtain technical and commercial quotations. <br>• Compare supplier quotations, prices, specifications, and lead times. <br>• Coordinate with the technical team to select suitable products and solutions in line with project specifications. <br>• Prepare professional technical and commercial offers for submission to clients. <br>• Review quotations to ensure that all required quantities, accessories, services, and project requirements are properly covered. <br> <br>2. Technical Submittals & Documentation: <br>• Prepare complete technical submittals for client and consultant approval. <br>• Compile datasheets, compliance statements, technical schedules, catalogues, certificates, and other required documentation. <br>• Prepare or modify technical drawings using AutoCAD. <br>• Prepare system diagrams, schematics, flow diagrams, and presentations using Microsoft Visio or similar software. <br>• Coordinate with manufacturers and suppliers to obtain the required technical documentation. <br>• Follow up on client and consultant comments and revise submittals until approval. <br> <br>3. Project & Procurement Coordination: <br>• Review the awarded project, approved offer, BOQ, drawings, specifications, and delivery requirements. <br>• Coordinate with suppliers and manufacturers to obtain competitive prices, lead times, and commercial terms. <br>• Coordinate with management and the concerned departments to ensure the timely issuance of Purchase Orders (POs). <br>• Follow up with suppliers regarding order confirmation, production, product availability, and expected delivery dates. <br>• Coordinate shipments, logistics, documentation, and delivery schedules. <br>• Track orders and shipments until materials are successfully delivered to the site, warehouse, or required destination. <br>• Maintain accurate records and updated status reports for all project orders. <br>• Ensure that procurement and delivery activities remain aligned with project timelines. <br> <br>4. Material & Technical Team Coordination: <br>• Coordinate closely with engineers, technicians, project managers, and site teams. <br>• Verify that all required equipment and materials are available before scheduled installation activities. <br>• Ensure that accessories, installation materials, connectors, tools, consumables, and other required items are properly identified and included. <br>• Follow up on shortages and arrange the required materials before they affect site activities. <br>• Anticipate potential material-related delays and take corrective action to minimize their impact on project schedules. <br>• Maintain clear communication between suppliers, procurement, technical teams, site teams, and management. <br>• Track pending items, partial deliveries, backorders, and outstanding accessories until all project material requirements are fulfilled. <br> <br>Required Qualifications: <br> <br>• Bachelor’s degree or technical degree in Electrical Engineering, Electronics, Telecommunications, Computer Engineering, Network Engineering, or a related field. <br>• Previous experience in construction, contracting, MEP, ELV, low-current systems, or systems integration. <br>• Experience in tendering, estimation, procurement, or project coordination is highly preferred. <br>• Good working knowledge of AutoCAD. <br>• Strong proficiency in Microsoft Excel for BOQs, calculations, cost comparisons, and project tracking. <br>• Knowledge of Microsoft Visio or similar diagramming software

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</span></p><br><p><span>Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.&nbsp;</span></p><br><p><span>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.</span></p><br><p><b>Team:</b></p><br><p>The Platform Technologies group in the Global DEV department drives the evolution of the MX.3 technical capabilities aligned with market standards and customers' expectations.  It’s an end-to-end organization that aims to address the technical and technological challenges of the MX.3 platform.</p><br><p>To answer the different platform wide challenges, the group is organized into domains that are composed of developers, product managers, architects and experts. </p><br><p>Part of this Platform Technologies group, the Cluster and Communication domain's mission is to:</p><br><ul><li>Maintain and evolve the Cluster manager, the communication layer (middleware), and the service SDKs of the platform</li><li>Build and deliver a roadmap to evolve the platform towards multi-language and multi-protocol SDKs, while maintaining a strong focus on cloud native architecture</li><li>Provide L3 support for clients on the cluster and communication components</li></ul><p>The Cluster and Communication domain is made up of technical product managers and engineers from different seniority levels. Team members are in contact with many development teams and support teams from all the offices of Murex and in direct contact with customers.</p><br><p><b>Mission:</b></p><br><p>The Senior Technical Product Manager of the Cluster and Communication domain will work closely with the Development team and with the Product Management team to lead the end-to-end strategy definition, execution, and client support of the technical components of the MX.3 platform: Cluster manager, Service SDKs, Middleware, serialization, communication layer, RPC layer. This role is pivotal in ensuring the platform’s elasticity, scalability, cloud nativeness, support for multiple deployment models and reduced TCO.</p><br><p> <b>Your Responsibilities:</b>&nbsp;</p><br><ul><li>Define and drive the&nbsp;roadmap for the Cluster and communication components of the MX.3 platform, aligned client expectations, and internal standards.&nbsp;</li><li>Engage proactively with clients and their&nbsp;IT teams, to ensure transparent communication, and collaboratively address escalations or emerging&nbsp;compliance&nbsp;concerns.&nbsp;</li><li>Collaborate with a team of developers, operators, QA, and product managers</li><li>Collaborate with product management, development, and architecture teams to ensure the roadmap delivery is on track</li><li>Collaborate with Deployment Model architects to ensure compatibility of the platform with the target deployment models of the integrating platform</li></ul><p><b>Your Profile:</b>&nbsp;</p><br><ul><li>Proven experience (15+ years) in cluster management, containers and container orchestration technologies, SDKs, REST APIs, distributed systems, serialization frameworks, software development, or related technical domains.</li><li>Strong understanding of enterprise software architecture.</li><li>Experience collaborating with cross-functional teams and driving large-scale initiatives.</li><li>Excellent communication and stakeholder management skills.</li><li>Familiarity with Murex platform or financial software is a plus.</li></ul><p>While deep expertise in these areas is strongly preferred, candidates who are fast learners and can quickly adapt to new requirements or emerging technologies may be able to mitigate any gaps in direct experience. The ability to rapidly acquire new knowledge and skills will be invaluable in keeping pace with evolving technology and frameworks.</p><br><p><b>Mandatory skills: </b></p><br><ul><li>Master’s degree (Bac+5, preferably from an engineering school)</li><li>Advanced technical knowledge: containers, APIs, software architecture, Serialization</li><li>Development experience and knowledge of C++ and Java</li><li>Rigor, precision, analytical and synthesis skills</li><li>Autonomy, ability to work independently</li><li>Curiosity, listening skills, and adaptability</li><li>Excellent written and oral communication, strong command of English and French</li><li>Team spirit and collaboration</li></ul><p><b>Nice to have skills:</b></p><br><ul><li>General knowledge of financial markets is a plus</li><li>Experience with MX.3 technical layers and components is a plus</li></ul> </div>

Procurement Manager — Construction <br> <br>Job Overview <br> <br>We are seeking an experienced Procurement Manager to lead the procurement function for building and construction projects in Lebanon. The successful candidate will be responsible for developing and executing procurement strategies, managing supplier and subcontractor relationships, securing competitive commercial terms, and ensuring the timely availability of approved materials, equipment, and services. <br> <br>This role requires a commercially strong and technically aware professional who understands construction specifications, project schedules, contracts, and supply-chain risk. The Procurement Manager will work closely with project management, engineering, quantity surveying, finance, site teams, and suppliers to support cost-effective and timely project delivery. <br> <br>Position Detail <br>Information <br>Job Title <br>Procurement Manager — Construction <br>Location <br>Lebanon <br>Employment Type <br>Full-time <br>Department <br>Procurement / Commercial <br>Industry <br>Construction, contracting, fit-out, and building projects <br> <br> <br> <br> <br>Key Responsibilities <br> <br>The Procurement Manager will establish and manage the end-to-end procurement process for assigned projects, from procurement planning and sourcing through commercial negotiation, purchase-order issuance, delivery follow-up, and supplier-performance review. The role will ensure that purchasing activities comply with approved budgets, specifications, contractual obligations, and project schedules. <br> <br>Key responsibilities include: <br> <br>• <br>Develop project procurement plans, material schedules, procurement trackers, and long-lead-item strategies in coordination with project and engineering teams. <br> <br>• <br>Source, prequalify, evaluate, and maintain a reliable network of local and international suppliers, manufacturers, service providers, and subcontractors. <br> <br>• <br>Lead competitive tendering, obtain and analyze quotations, prepare bid comparisons, and recommend the most commercially and technically suitable offers. <br> <br>• <br>Negotiate pricing, payment terms, delivery schedules, warranties, quality requirements, and contractual conditions with suppliers and subcontractors. <br> <br>• <br>Review purchase requisitions, specifications, bills of quantities, drawings, and material submittals to ensure procurement packages are accurate and complete. <br> <br>• <br>Issue, administer, and monitor purchase orders and supply agreements in accordance with delegated authority and company procedures. <br> <br>• <br>Coordinate closely with project managers, engineers, site teams, and consultants to confirm approvals, delivery priorities, material quantities, and changing site requirements. <br> <br>• <br>Track suppliers’ production, logistics, delivery performance, and documentation; take early action to prevent supply delays from affecting project milestones. <br> <br>• <br>Monitor market conditions, price trends, currency exposure, availability, and supply-chain risks; identify value-engineering and cost-saving opportunities. <br> <br>• <br>Manage procurement budgets, commitments, cost reports, savings registers, and cash-flow implications for the procurement scope. <br> <br>• <br>Resolve commercial disputes, delivery issues, material discrepancies, and supplier-performance concerns in a timely and professional manner. <br> <br>• <br>Maintain complete procurement records, including vendor evaluations, requests for quotation, bid analyses, approvals, purchase orders, delivery notes, warranties, and close-out documents. <br> <br>• <br>Ensure that all procured materials, equipment, and services meet approved technical specifications, quality standards, and applicable project requirements. <br> <br>Qualifications and Experience <br> <br>Area <br>Requirement <br>Education <br>Bachelor’s degree in Engineering <br> <br> <br>Minimum of 15 years of procurement experience within construction, contracting, MEP, fit-out, or major building projects; at least 5 years in a managerial or senior procurement role is preferred. <br>Construction Knowledge <br>Strong understanding of construction materials, equipment, subcontract packages, specifications, BOQs, drawings, and project procurement processes. <br>Commercial Skills <br>Proven ability to conduct tendering, bid analysis, commercial negotiation, cost comparison, supplier selection, and purchase-order management. <br>Local Market Knowledge <br>Familiarity with the Lebanese construction market, supplier base, import processes, logistics, and applicable commercial practices is preferred. <br>Software Skills <br>Proficiency in MS Excel, Word, and procurement or ERP systems. Knowledge of AutoCAD, document-control systems, or project-management software is an advantage. <br>Languages <br>Professional proficiency in English is required. Arabic is preferred; French is an advantage. <br> <br> <br> <br> <br>Candidate Profile <br> <br>The ideal candidate is organized, analytical, and commercially astute, with strong negotiation skills and sound professional judgment. They will be able to manage multiple procurement packages simultaneously, communicate clearly with technical and commercial stakeh

Electrical Project Manager <br> <br>Location <br> <br>Africa-based project assignment. The specific project location and mobilization arrangements will be discussed with shortlisted candidates. <br> <br>The Opportunity <br> <br>We are seeking an experienced Electrical Project Manager to lead the planning, execution, coordination, and delivery of electrical works for major construction projects in Africa. The successful candidate will manage all electrical project activities from mobilization through testing, commissioning, and handover, while maintaining the required standards for safety, quality, cost, and programme. <br> <br>This is a senior site-based role for a practical, commercially aware electrical professional with a strong record of delivering complex building, infrastructure, industrial, or MEP projects in African markets. Proven experience working with multicultural project teams, local subcontractors, consultants, suppliers, and authorities is essential. <br> <br>Position Detail <br>Requirement <br>Job Title <br>Electrical Project Manager <br>Employment Type <br>Full-time, project-based assignment <br>Location <br>Africa-based project assignment <br>Reporting To <br>Project Director / Construction Manager <br>Discipline <br>Electrical / MEP Construction <br> <br> <br> <br> <br>Key Responsibilities <br> <br>The Electrical Project Manager will take full responsibility for the delivery of electrical works in accordance with the approved scope, technical specifications, drawings, programme, and budget. The role will lead site electrical teams and coordinate closely with the main project team, MEP disciplines, consultants, subcontractors, suppliers, and client representatives. <br> <br>Key responsibilities include: <br> <br>• <br>Plan, organize, and manage all electrical construction activities, including mobilization, work sequencing, resource allocation, installation, testing, commissioning, and handover. <br> <br>• <br>Review electrical drawings, specifications, BOQs, and project requirements; identify technical discrepancies, coordination issues, and constructability risks before they affect progress. <br> <br>• <br>Coordinate electrical installations with civil, architectural, mechanical, plumbing, fire and life-safety, ELV, ICT, and specialist systems. <br> <br>• <br>Develop and monitor detailed electrical work programmes, manpower plans, equipment needs, material schedules, and procurement priorities. <br> <br>• <br>Lead and supervise engineers, supervisors, foremen, technicians, and electrical subcontractors to achieve planned production and quality targets. <br> <br>• <br>Manage subcontractor performance, site productivity, work-front availability, and compliance with approved method statements and inspection procedures. <br> <br>• <br>Review and control electrical material submittals, shop drawings, samples, technical data, testing plans, and commissioning documentation. <br> <br>• <br>Ensure timely resolution of RFIs, site instructions, design coordination matters, variations, and technical issues. <br> <br>• <br>Monitor project costs, electrical budgets, quantities, material consumption, productivity, change orders, and potential commercial claims; provide accurate forecasts to project management. <br> <br>• <br>Enforce health, safety, environmental, and quality requirements throughout the electrical scope of work. <br> <br>• <br>Coordinate inspections, testing, energization, commissioning, snagging, and final handover with relevant stakeholders. <br> <br>• <br>Prepare and submit regular progress reports covering completed works, programme status, manpower, procurement, technical issues, risks, and corrective actions. <br> <br>• <br>Build effective working relationships with consultants, clients, local teams, authorities, vendors, and subcontractors in the project country. <br> <br>Required Qualifications and Experience <br> <br>Area <br>Minimum Requirement <br>Education <br>Bachelor’s degree in Electrical Engineering or a closely related discipline. Professional registration is an advantage. <br>Overall Experience <br>At least 10 years of electrical construction or MEP delivery experience, including a minimum of 5 years in an Electrical Project Manager or senior electrical management role. <br>Africa Experience <br>Demonstrated experience delivering electrical works on construction projects in one or more African countries is required. <br>Project Background <br>Experience on large-scale building, infrastructure, industrial, energy, hospitality, healthcare, commercial, or mixed-use developments is preferred. <br>Technical Expertise <br>Strong knowledge of LV and MV electrical distribution, lighting, power, earthing, lightning protection, generators, UPS, ATS, ELV systems, testing, commissioning, and handover requirements. <br>Commercial Capability <br>Ability to manage budgets, cost reports, variations, subcontract packages, procurement planning, and productivity. <br>Software <br>Proficiency in AutoCAD, MS Office, and project-planning or reporting tools. Knowledge of BIM/Revit is an advantage. <br>Languages <br>Professional English is essential. French, Arabic, Portuguese, or relevant local-language capability is an advantage. <br> <br> <br> <br> <br>Candidate Profile <br> <br>

<p><h4>Overview</h4> <p>The project manager is responsible for planning, coordinating, and executing crane and heavy lift operations from project award through completion. This role serves as the primary operational and customer interface, ensuring that projects are safely planned, properly staffed, efficiently executed, and fully compliant with Bay Crane standards and customer requirements.</p> <p>The project manager provides on-site leadership, coordinates closely with customers and internal operations teams, and ensures all lift planning, safety, scheduling, and documentation requirements are met. This position plays a critical role in maintaining Bay Crane’s reputation for safe, reliable, and professional project execution.</p> <h4>Key Responsibilities</h4> <strong>Project planning & execution</strong><br> <ul> <li>Plan and manage crane and heavy lift projects from pre-job planning through closeout.</li> <li>Coordinate crane selection, crew assignments, and equipment needs with operations and dispatch.</li> <li>Develop and/or review lift plans including crane configurations, rigging methods, load weights, site access, and work sequencing.</li> <li>Ensure jobsite readiness prior to mobilization, including access routes, set-up areas, and ground conditions.</li> <li>Oversee daily execution to ensure work is performed according to plan, schedule, and safety requirements.</li> <li>Adjust plans as site conditions change while maintaining safety and efficiency.</li> </ul> <strong>Customer & stakeholder management</strong><br> <ul> <li>Serve as Bay Crane’s primary point of contact for assigned projects.</li> <li>Build and maintain strong working relationships with customers, general contractors, engineers, and site personnel.</li> <li>Lead coordination meetings and provide regular updates on project status.</li> <li>Manage scope changes, scheduling conflicts, and operational challenges.</li> <li>Ensure customer expectations align with operational capabilities.</li> </ul> <strong>Safety, compliance & risk management</strong><br> <ul> <li>Enforce Bay Crane safety policies and all applicable regulatory and site-specific requirements.</li> <li>Participate in job safety analyses, pre-task planning, and pre-lift meetings.</li> <li>Ensure proper documentation of lift plans, permits, and safety records.</li> <li>Coordinate required training, orientations, and drug screening compliance for assigned personnel.</li> <li>Support incident reporting, investigations, and corrective actions.</li> <li>Exercise stop-work authority when unsafe conditions exist.</li> </ul> <strong>Scheduling & resource coordination</strong><br> <ul> <li>Develop and manage short- and mid-term schedules for crane operations.</li> <li>Coordinate work sequencing with customers and internal departments.</li> <li>Anticipate resource needs and identify potential conflicts related to staffing, equipment, access, or logistics.</li> <li>Support efficient mobilization and demobilization of equipment and crews.</li> </ul> <strong>Systems & documentation (NextGen)</strong><br> <ul> <li>Create and maintain accurate job records in NextGen.</li> <li>Track daily activities, job progress, and service documentation.</li> <li>Maintain organized project files including lift plans, permits, approvals, and compliance records.</li> <li>Support accurate billing through timely and complete documentation.</li> </ul> <strong>On-site leadership</strong><br> <ul> <li>Provide on-site oversight for assigned projects as required.</li> <li>Serve as the operational leader for Bay Crane personnel in the field.</li> <li>Ensure professionalism, quality of work, and adherence to company standards.</li> <li>Act as first point of contact for operational issues at the jobsite.</li> </ul> <strong>Continuous improvement</strong><br> <ul> <li>Capture lessons learned and recommend improvements to planning and execution processes.</li> <li>Contribute to the development of best practices and standard operating procedures.</li> <li>Support the growth and professional development of field and project personnel.</li> </ul> <h4>Qualifications</h4> <ul> <li>Strong computer skills and ability to work in a documentation-driven environment.</li> <li>Excellent organizational, communication, and problem-solving skills.</li> <li>Ability to manage multiple projects and priorities simultaneously.</li> <li>High attention to detail and strong safety awareness.</li> <li>Valid driver’s license and ability to travel to job sites.</li> <li>Bachelor’s degree in engineering, construction management, or related field or equivalent experience.</li> <li>Experience in crane operations, rigging, construction management, or industrial project coordination (internships considered).</li> <li>Familiarity with lift planning, heavy equipment operations, or construction logistics.</li> <li>Experience working with operational management systems such as NextGen.</li> </ul></p><p></p>

<p><h4>Overview</h4> <p>The project manager is responsible for planning, coordinating, and executing crane and heavy lift operations from project award through completion. This role serves as the primary operational and customer interface, ensuring that projects are safely planned, properly staffed, efficiently executed, and fully compliant with Bay Crane standards and customer requirements.</p> <p>The project manager provides on-site leadership, coordinates closely with customers and internal operations teams, and ensures all lift planning, safety, scheduling, and documentation requirements are met. This position plays a critical role in maintaining Bay Crane’s reputation for safe, reliable, and professional project execution.</p> <h4>Key Responsibilities</h4> <strong>Project planning & execution</strong><br> <ul> <li>Plan and manage crane and heavy lift projects from pre-job planning through closeout.</li> <li>Coordinate crane selection, crew assignments, and equipment needs with operations and dispatch.</li> <li>Develop and/or review lift plans including crane configurations, rigging methods, load weights, site access, and work sequencing.</li> <li>Ensure jobsite readiness prior to mobilization, including access routes, set-up areas, and ground conditions.</li> <li>Oversee daily execution to ensure work is performed according to plan, schedule, and safety requirements.</li> <li>Adjust plans as site conditions change while maintaining safety and efficiency.</li> </ul> <strong>Customer & stakeholder management</strong><br> <ul> <li>Serve as Bay Crane’s primary point of contact for assigned projects.</li> <li>Build and maintain strong working relationships with customers, general contractors, engineers, and site personnel.</li> <li>Lead coordination meetings and provide regular updates on project status.</li> <li>Manage scope changes, scheduling conflicts, and operational challenges.</li> <li>Ensure customer expectations align with operational capabilities.</li> </ul> <strong>Safety, compliance & risk management</strong><br> <ul> <li>Enforce Bay Crane safety policies and all applicable regulatory and site-specific requirements.</li> <li>Participate in job safety analyses, pre-task planning, and pre-lift meetings.</li> <li>Ensure proper documentation of lift plans, permits, and safety records.</li> <li>Coordinate required training, orientations, and drug screening compliance for assigned personnel.</li> <li>Support incident reporting, investigations, and corrective actions.</li> <li>Exercise stop-work authority when unsafe conditions exist.</li> </ul> <strong>Scheduling & resource coordination</strong><br> <ul> <li>Develop and manage short- and mid-term schedules for crane operations.</li> <li>Coordinate work sequencing with customers and internal departments.</li> <li>Anticipate resource needs and identify potential conflicts related to staffing, equipment, access, or logistics.</li> <li>Support efficient mobilization and demobilization of equipment and crews.</li> </ul> <strong>Systems & documentation (NextGen)</strong><br> <ul> <li>Create and maintain accurate job records in NextGen.</li> <li>Track daily activities, job progress, and service documentation.</li> <li>Maintain organized project files including lift plans, permits, approvals, and compliance records.</li> <li>Support accurate billing through timely and complete documentation.</li> </ul> <strong>On-site leadership</strong><br> <ul> <li>Provide on-site oversight for assigned projects as required.</li> <li>Serve as the operational leader for Bay Crane personnel in the field.</li> <li>Ensure professionalism, quality of work, and adherence to company standards.</li> <li>Act as first point of contact for operational issues at the jobsite.</li> </ul> <strong>Continuous improvement</strong><br> <ul> <li>Capture lessons learned and recommend improvements to planning and execution processes.</li> <li>Contribute to the development of best practices and standard operating procedures.</li> <li>Support the growth and professional development of field and project personnel.</li> </ul> <h4>Qualifications</h4> <ul> <li>Strong computer skills and ability to work in a documentation-driven environment.</li> <li>Excellent organizational, communication, and problem-solving skills.</li> <li>Ability to manage multiple projects and priorities simultaneously.</li> <li>High attention to detail and strong safety awareness.</li> <li>Valid driver’s license and ability to travel to job sites.</li> <li>Bachelor’s degree in engineering, construction management, or related field or equivalent experience.</li> <li>Experience in crane operations, rigging, construction management, or industrial project coordination (internships considered).</li> <li>Familiarity with lift planning, heavy equipment operations, or construction logistics.</li> <li>Experience working with operational management systems such as NextGen.</li> </ul></p><p></p>

The Opportunity: <br>Are you a talented Tekla BIM Modeler looking for a dynamic and innovative work environment where you can contribute to exciting structural engineering projects? <br>Are you passionate about creating accurate and efficient structural models through cutting-edge BIM technology? <br>Our Structural Engineering Department is looking for a passionate Tekla BIM Modeler to join our team. <br> <br>Your Key Responsibilities: <br>• Develop, manage, and update detailed structural BIM models using Tekla Structures for a variety of commercial, residential, industrial, and infrastructure projects, ensuring accuracy and compliance with design specifications. <br>• Produce high-quality General Arrangement (GA), fabrication, assembly, and shop drawings directly from Tekla models. <br>• Generate accurate Bills of Materials (BOMs), material take-offs, and other project deliverables to support fabrication and construction processes. <br>• Collaborate closely with structural engineers and project teams to interpret structural calculations, incorporate design changes, and maintain model accuracy throughout all project phases. <br>• Identify and address any issues or conflicts within the Tekla BIM models, particularly those related to the integration of civil, structural, MEP, and electrical systems, and coordinate with team members to resolve discrepancies. <br>• Ensure all models and drawings comply with industry standards, company procedures, and project-specific requirements. <br>• Maintain project documentation derived from Tekla models, including drawings, reports, schedules, and revision records. <br>• Stay up-to-date with the latest Tekla features, BIM technologies, and industry best practices while contributing to the continuous improvement of internal modeling workflows. <br> <br>Required Qualifications: <br>• Bachelor's degree in civil engineering, Structural Engineering, Architecture, Construction Management, or related field. <br>• Minimum 2 years of experience as a Tekla BIM Modeler or in a similar structural modeling role, with hands-on experience in civil, structural, electrical and MEP. <br>• Strong proficiency in Tekla Structures and a solid understanding of BIM standards and structural detailing practices including those related to MEP and electrical systems. <br>• Experience producing General Arrangement (GA), assembly, fabrication, and shop drawings from Tekla models. <br>• Experience in AutoCAD, Revit, Navisworks, and other BIM or drafting software. <br>• Strong attention to detail and accuracy in structural modeling and documentation. <br>• Excellent verbal and written communication skills, with the ability to effectively collaborate with team members and stakeholders. <br>• Proven ability to identify modeling issues, coordinate design revisions, and maintain high-quality project deliverables. <br> <br>Desired Qualifications: <br>• Experience working on a wide range of structural projects, including commercial, residential, industrial, and infrastructure developments. <br>• Experience with additional BIM tools or software (such as Dynamo, BIM 360, or Civil 3D), with a focus on Civil, Structural, MEP and electrical modeling. <br>• Experience with Parametric design (Rhino 3D, Grasshopper), steel and reinforced concrete structural detailing. <br>• A proactive approach to learning new technologies and continuously improving BIM processes and modeling efficiency. <br> <br>Perks and Benefits: <br>• Competitive compensation package: Receive a competitive base salary commensurate with your experience, skills and performance. <br>• Opportunities for professional growth: Access to training programs, workshops, conferences and industry events to stay updated on the latest advancements. <br>• Cutting-Edge technologies and innovative projects: Work with the latest engineering tools and industry-leading software while collaborating with cross-functional teams on projects that address real-world challenges. <br>• Work-Life balance: Flexible work schedules to accommodate your personal needs and promote a healthy work-life balance. <br> <br>Additional Information: <br>If you're excited about the opportunity, please send your resume to hr(at)eqsols(dot)com <br>Note that this position will be physically located in Tripoli, Lebanon and fully remote applicants will NOT be considered

WE’RE HIRING — BARISTA <br> <br>WAY is a pottery studio and café in Beirut — a creative space combining pottery, workshops, events, and a café in a relaxed and creative environment. <br> <br>We’re looking for a Barista to join our team and handle the day-to-day café operations at WAY. <br> <br>Working Hours <br>Monday: 9:00 AM – 12:00 PM <br>Tuesday: 9:00 AM – 8:00 PM <br>Wednesday: 9:00 AM – 12:00 PM <br>Thursday: 9:00 AM – 8:00 PM <br>Friday: Off <br>Saturday: Off <br> <br>Rate & Benefits <br>USD 3.50–4.00/hour, depending on experience. <br>Free access to WAY’s studio activities and pottery sessions. <br> <br>Main Responsibilities <br> <br>•⁠ ⁠Preparing and serving coffee, matcha, and other beverages <br>•⁠ ⁠Taking and preparing customer orders <br>•⁠ ⁠Providing friendly and professional customer service <br>•⁠ ⁠Maintaining cleanliness and organization of the café and bar area <br>•⁠ ⁠Monitoring café stock and reporting items that need replenishment <br>•⁠ ⁠Preparing the café for opening and properly closing the bar area <br>•⁠ ⁠Assisting during events and busy studio periods <br>•⁠ ⁠Supporting other day-to-day café and studio operations when needed <br> <br>We’re looking for someone who is: <br> <br>•⁠ ⁠Friendly, reliable, and punctual <br>•⁠ ⁠Comfortable interacting with customers <br>•⁠ ⁠Organized and attentive to cleanliness <br>•⁠ ⁠Able to work independently <br>•⁠ ⁠Previous barista or café experience is preferred <br> <br>Interested? <br>Send your CV or contact us on WhatsApp: 76 733 290

We are looking for a professional and friendly Bartender to prepare and serve beverages while providing excellent customer service. The Bartender will maintain a clean and organized bar area, handle customer requests, and ensure that all drinks are prepared according to company standards. <br> <br>Key Responsibilities: <br> <br>Prepare and serve alcoholic and non-alcoholic beverages. <br>Take customer orders and provide friendly, efficient service. <br>Prepare cocktails, mocktails, coffee, and other beverages according to recipes and standards. <br>Maintain cleanliness and organization of the bar and work areas. <br>Check and maintain adequate stock of beverages, garnishes, and supplies. <br>Handle cash and card payments accurately when required. <br>Follow responsible alcohol service and company policies. <br>Communicate effectively with waiters, kitchen staff, and management. <br>Monitor customer satisfaction and respond professionally to requests or complaints. <br>Follow health, safety, and hygiene regulations. <br>Assist with opening and closing duties. <br> <br>Requirements: <br> <br>Previous bartending experience preferred. <br>Good communication and customer-service skills. <br>Knowledge of cocktails and beverage preparation. <br>Ability to work under pressure in a busy environment. <br>Professional appearance and positive attitude. <br>Ability to work flexible hours, including evenings, weekends, and holidays

<p>Hiring a French speaking Accounts Payable / Junior Accountant (Fast Service Restaurant) to join a Hospitality management Group located in Kinshasa, Africa.</p><p>The ideal candidate will possess the following qualifications and skills:</p><p>The ideal candidate should have hands-on experience in the following areas:</p><ul><li>Receiving, verifying, recording, and processing supplier invoices.</li><li>Matching supplier invoices against Purchase Orders, Delivery Notes/Goods Received Notes, approved Purchase Requests, supplier contracts, and agreed pricing.</li><li>Ensuring that all invoices are properly reviewed and approved before payment.</li><li>Maintaining an accurate and up-to-date Accounts Payable ledger.</li><li>Monitoring supplier payment due dates and preparing timely payment schedules.</li><li>Preparing payment requests along with all required supporting documentation for management approval.</li><li>Conducting regular supplier statement reconciliations and resolving any discrepancies.</li><li>Following up on outstanding invoices, missing documents, credit notes, and payment discrepancies.</li></ul><p>Most importantly, the candidate should be comfortable and experienced in dealing directly with suppliers, including communicating with them regarding invoices, balances, payment status, discrepancies, and outstanding issues, rather than focusing solely on invoice processing.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in accounting, Finance, Business Administration, or a related field.</p><p>1-2 years of relevant experience in Accounts Payable, Supplier Accounting, or General Accounting.</p>

Location: Beirut, Lebanon – Office-Based Employment Type: Full-Time Work Schedule: 5/2 Gender: Male or Female Age: 24–29 years Salary: $700 during probation → $750 after probation Bonus: Performance-based bonus after probation, based on agents’ performance Probation Period: 2–3 months, including a 1-week training period, depending on performance and ability to learn quickly. Responsibilities Communicate with agents daily via phone calls and chat. Clearly explain job responsibilities, tasks, and expectations. Maintain a friendly and professional communication environment. Motivate, support, and guide agents to improve their performance. Build and maintain positive working relationships with agents. Monitor and follow up on agents’ work and performance. Communicate with agents across different international markets. Requirements Fluent French, both written and spoken. Comfortable handling daily phone calls and chat communication. Basic computer skills. Basic knowledge of Google Sheets. Previous experience in customer service, retention, sales, call centers, or a similar role is an advantage. Personal Qualities Confident and friendly. Excellent communication skills. Hardworking and responsible. Detail-oriented. Patient and supportive. Able to motivate and build strong professional relationships. Benefits Performance-based bonus after probation. Work phone. Laptop provided if needed

<p>Covers any gap of a staff shortage during emergency vacations and unexpected leaves or absence.<br>Follows his Line Manager instructions and works on implementation.<br>Follows up and monitors commitment in all checklists and log sheets.<br>Trains and coaches all new hired employees in his department to meet job requirements and supervises their performance with the coordination of his Line Manager.<br>Punches all orders on the system and makes sure accurate order is tracked.<br>Collects paid bills and makes sure accurate changes.<br>Makes sure availability of needed cash flow and enough coins.<br>Makes sure serving FIFO guests and respects sequence of orders on hand.<br>Suggests selling and makes sure promoting all menu items.<br>Reports regularly with maintenance matters to his Line Manager.<br>Performs the Section Checklist in order to determine deviations and to set corrective actions with the communication of his Line Manager.<br>Assists in handling the daily inventory items as well as the monthly.<br>Handles in the opening &amp; closing of the section as assigned.<br>Fills up the section with needed items as requested.<br>Works on a proper display of the section and makes sure availability of the Must Have Items.<br>Complies with the company s policies and procedures.<br>Complies in personal hygiene and grooming standards.<br>Complies in general cleanliness of the sections.<br>Makes sure that all customers are well served.</p><p><strong>Desired Candidate Profile</strong></p><p>NA</p>

1. Sales Execution & Target Achievement <br>• Achieve assigned Sales targets within the defined territory. <br>• Execute daily Sales visits according to the assigned route plan. <br>• Promote company products and increase sales volume and distribution. <br>• Ensure timely collection of orders and proper order fulfillment. <br>2. Customer Relationship Management <br>• Build and maintain strong relationships with existing and potential customers. <br>• Provide customers with product information, pricing, and promotions. <br>• Handle customer inquiries and resolve issues in coordination with supervisors. <br>• Ensure high levels of customer satisfaction and loyalty. <br>3. Market Coverage & Product Availability <br>• Ensure full and regular coverage of assigned outlets and customers. <br>• Monitor product availability and shelf presence in the market. <br>• Identify new sales opportunities and potential customers. <br>• Support expansion of distribution and market penetration. <br>4. Reporting & Communication <br>• Submit accurate daily, weekly, and monthly Sales reports. <br>• Provide feedback on market trends, competitor activity, and customer needs. <br>• Communicate effectively with Supervisors regarding sales performance and challenges. <br>• Maintain proper records of visits, orders, and customer interactions. <br>5. Compliance & Brand Representation <br>• Follow company policies, pricing guidelines, and sales procedures. <br>• Ensure proper handling of company assets and promotional materials. <br>• Represent the company in a professional manner in the market. <br>• Maintain ethical sales practices at all times. <br>Undertake additional responsibilities as required, in line with the scope, level, and objectives of the role

<p><h4>Description</h4> <p>Aspire Software is looking for an AI product manager to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <p>We're looking for a killer AI product manager — someone highly driven and entrepreneurial who can take AI-powered products from idea to revenue in a real-world, hardware-meets-software environment. This role is not about checking boxes for years of experience – it's about energy, ambition, and the ability to execute. We're looking for someone who thrives in fast-paced, high-growth environments, is passionate about AI innovation, and has the vision to turn ideas into scalable products.</p> <h4>Key responsibilities</h4> <p>What your day will look like:</p> <p><strong>AI product and technology leadership</strong><br> Own the AI product roadmap across the ecosystem — from dynamic pricing and guest personalization to AI-powered booking and operational intelligence<br> Build a proof of concept (PoC) within a few weeks to validate AI-driven ideas quickly<br> Oversee the development, deployment, and commercialization of AI-driven solutions across our software platforms and connected hardware devices<br> Work closely with AI engineers, hardware teams, and customers to refine solutions for real-world impact in high-volume, guest-facing environments</p> <p><strong>Business leadership</strong><br> Develop and execute the product strategy, ensuring alignment with company goals and driving growth of AI offerings within the leisure and entertainment vertical<br> Execute against a provided playbook, building an initial proof of concept and scaling once validated</p> <p><strong>Operational excellence</strong><br> Build and optimize workflows for customer onboarding, support, and internal processes to ensure scalability and efficiency<br> Establish metrics and KPIs to measure and improve performance across the product portfolio</p> <p><strong>Customer and market insights</strong><br> Conduct market research and competitive analysis across the cashless payments and venue technology landscape to refine strategy and offerings<br> Engage directly with operators — parks, venues, FECs — to ensure customer feedback is integrated into product development and iteration</p> <p><strong>Team building and operations</strong><br> Foster a high-performance culture that encourages agility, execution, and innovation<br> Scale operations while maintaining a startup mentality – fast, lean, and customer-driven</p> <h4>Requirements</h4> <ul> <li>You move fast and get things done – you don't wait for perfect conditions – you make things happen</li> <li>You thrive in uncertainty – you see ambiguity as an opportunity, not a challenge</li> <li>You are passionate about AI and its real-world impact – whether technical or business-driven, you understand how AI is shaping the future of payments and guest experiences</li> <li>You are a builder – you love creating from scratch – whether it's teams, products, or business models</li> <li>You are relentless – scaling a product is not a straight line, and you have the grit to push through</li> <li>Strong understanding of AI/ML technologies and their commercial applications</li> <li>Experience with hardware products is a strong asset – familiarity with embedded systems, IoT devices, payment terminals, RFID/NFC, or connected hardware-software ecosystems will set you apart</li> <li>Experience in payments, fintech, or venue/attractions technology is a plus</li> <li>An entrepreneurial background or experience building/scaling a product, startup, or high-growth venture is a plus</li> <li>Ability to lead and inspire teams in a fast-moving, high-growth environment</li> <li>No strict experience requirements – we're looking for the right mindset, energy, and ability to execute</li> <li>At least a bachelor's degree in computer engineering or electrical engineering (an asset), or artificial intelligence, computer science, business, or a similar related discipline</li> <li>Being fluent in the English language, written and verbal, is essential</li> <li>Must work US Central hours</li> </ul> <h4>Why join us?</h4> <p>Shape the AI strategy of an established market leader with the resources to win — and the agility of a startup<br> Work at the intersection of AI, payments, and physical hardware deployed at scale in some of the world's most exciting venues<br> Work at the cutting edge of AI innovation with top-tier talent and industry experts<br> Competitive compensation package with a growth-based incentive and potential equity participation<br> A high-impact, entrepreneurial role with unlimited growth potential</p></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Technical Support Specialist to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>Role overview</h4> <p>We are seeking a hands-on Technical Support Specialist (Level 1 / Level 2) to provide end-to-end technical support for a member management, dues collection, and dispatch platform used by trade unions across the United States. The application is built on a Microsoft Access front end installed on client systems, backed by a SQL Server database. This is a blended support and maintenance role: the work is primarily support-focused — diagnosing and resolving client-reported issues — but the successful candidate will be comfortable reading, modifying, and testing code (SQL, VBA, and legacy application logic) to resolve defects directly rather than simply triaging and escalating. The role replaces developer capacity on the team, so the emphasis is on bug fixes, issue resolution, and ongoing maintenance rather than net-new feature development.</p> <h4>Key responsibilities</h4> <ul> <li>Own client-reported issues end to end — from intake and triage through diagnosis, resolution, testing, and closure.</li> <li>Provide both Level 1 (frontline troubleshooting) and Level 2 (deeper technical diagnosis and remediation) support.</li> <li>Remotely access client systems (via remote desktop tools such as TeamViewer, AnyDesk, or Zoom) to investigate and resolve issues.</li> <li>Diagnose and fix defects in the application, including reading and modifying VBA scripts, Access forms/queries/modules, and SQL Server objects (queries, stored procedures, views).</li> <li>Write, modify, and test SQL to investigate data issues, correct records, and validate fixes against the SQL Server back end.</li> <li>Troubleshoot application functionality, connectivity, configuration, and data-integrity problems in a Microsoft Access / SQL Server environment.</li> <li>Reproduce reported bugs, identify root cause, implement fixes, and verify resolution before returning to the client.</li> <li>Escalate genuinely complex or architectural issues to senior engineers, with clear documentation of steps taken and findings.</li> <li>Document resolutions, maintain support logs, and contribute to the internal knowledge base to reduce recurrence.</li> </ul> <h4>Requirements</h4> <ul> <li>2–5 years of experience in IT technical support, application support, or a technical helpdesk role.</li> <li>Fluency in English — strong written and verbal communication, sufficient for direct interaction with a North American client base.</li> <li>Good SQL skills — able to read, write, modify, and test SQL queries against SQL Server (SELECT, joins, filtering, and basic data correction).</li> <li>Ability to debug Microsoft applications and legacy tech stacks, including Microsoft Access and VBA scripting — able to read, understand, and modify existing code to resolve defects.</li> <li>Strong understanding of Windows environments and desktop application troubleshooting.</li> <li>Familiarity with remote access tools (e.g., TeamViewer, AnyDesk, Zoom) for supporting client systems.</li> <li>Availability to work 9:00 AM – 5:00 PM EST, aligned to the North American client base.</li> <li>Ability to work independently, manage a queue of issues, and follow escalation procedures.</li> </ul> <h4>Preferred skills</h4> <ul> <li>Experience supporting or maintaining Microsoft Access applications with a SQL Server back end.</li> <li>Working knowledge of SQL Server administration concepts (stored procedures, views, indexing, backups).</li> <li>Prior experience in a software support / bug-fix / maintenance capacity as opposed to pure feature development.</li> <li>Exposure to membership, dues, dispatch, or association management software (or comparable line-of-business systems).</li> <li>Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals, or SQL-related credentials).</li> </ul> <h4>Soft skills</h4> <ul> <li>Problem-solving mindset with strong attention to detail and a focus on root-cause resolution.</li> <li>Clear, professional, and patient communication with clients.</li> <li>Ability to remain calm under pressure and manage multiple concurrent issues.</li> <li>Self-directed and reliable when working remotely across time zones.</li> </ul></p><p></p>

<p>The Customer Service Officer is responsible for handling customer inquiries, processing and following up on orders, coordinating with sales, warehouse, and delivery teams, and ensuring customers receive accurate and timely support throughout the order and delivery process.</p><p><strong>Key Responsibilities</strong></p><ul><li>Receive and process customer orders accurately.</li><li>Respond to customer inquiries through phone, WhatsApp, email, and other communication channels.</li><li>Follow up on order status, availability, delivery dates, and pending requests.</li><li>Coordinate with the Sales, Warehouse, and Logistics teams to ensure smooth and timely deliveries.</li><li>Inform customers about product availability, delays, replacements, or changes in delivery schedules.</li><li>Handle customer complaints professionally and follow up until resolution.</li><li>Prepare quotations, invoices, or order-related documents when required.</li><li>Maintain accurate customer and order information in the system.</li><li>Follow up on returns, damaged products, missing items, and delivery discrepancies.</li><li>Build positive relationships with customers and ensure a high level of customer satisfaction.</li><li>Escalate recurring or critical customer issues to management.</li><li>Prepare basic reports related to orders, complaints, deliveries, and customer feedback.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree or relevant diploma.</li><li>1 3 years of experience in customer service, preferably within a distribution, FMCG, retail, or trading company.</li><li>Good communication and interpersonal skills.</li><li>Strong follow-up and organizational skills.</li><li>Customer-oriented and solution-focused.</li><li>Ability to work under pressure and manage multiple requests.</li><li>Good knowledge of Microsoft Office; experience with ERP systems is a plus.</li><li>Good command of English and Arabic</li></ul>