Operation Manager Jobs in Lebanon

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Sales Manager is responsible for leading the sales team, implementing sales strategies, achieving sales targets, and ensuring exceptional customer satisfaction. This role requires a strong understanding of technology products, market trends, and excellent leadership skills to drive business growth</p><p>MAIN DUTIES AND RESPONSIBILITIES:</p><p>Develop and implement sales strategies aligned with company objectives and market trends</p><p>Lead, mentor, and motivate the sales team to achieve and exceed targets</p><p>Manage and expand relationships with key clients, ensuring customer satisfaction and long-term partnerships</p><p>Identify new sales opportunities, market segments, and distribution channels</p><p>Prepare and deliver sales forecasts, budgets, and performance reports to management</p><p>Monitor KPIs, pipeline performance, and conversion rates, providing actionable insights for improvement</p><p>Check daily sales report, follow up with related sales consultant and provide any support needed for deal closure.</p><p>Collaborate with marketing and business development manager to align sales initiatives with campaigns and growth plans</p><p>Oversee contract negotiations, pricing strategies, and closing of deals to maximize profitability</p><p>Ensure CRM (e.g., Odoo) is updated with accurate client and sales data for effective tracking and reporting</p><p>Conduct regular sales meetings to review progress, discuss challenges, and share best practices.</p><p>Build and maintain strong relationships with key clients and business partners</p><p>Coordinate with the stock team for product availability</p><p>Represent the company in client meetings, industry events, and exhibitions to promote brand visibility</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>REGULATORY REQUIREMENTS (Education and Experience) and SKILLS:</p><p>Bachelor s degree in Business Administration, Sales, Marketing, or a related field (MBA is a plus)</p><p>Minimum of 7 10 years of experience in sales management, with a proven record of achieving revenue goals</p><p>Strong leadership skills with experience managing and developing sales teams</p><p>Excellent negotiation, communication, and interpersonal skills</p><p>Proficiency in CRM and ERP systems (Odoo is a plus), and Microsoft Office Suite</p><p>Strong analytical skills with the ability to interpret sales data and market trends</p><p>Ability to drive cross-functional collaboration and influence stakeholders</p><p>Results-oriented, proactive, and customer-focused mindset</p><p>Fluency in English; Arabic or French is an asset</p><p></p></section>

Job duties: <br>- Develop and implement national Cash Van sales strategies in alignment with company objectives. <br>- Monitor and drive achievement of sales, distribution, collection, visibility, and coverage targets across all regions. <br>- Analyze regional sales performance and identify growth opportunities and corrective actions. <br>- Ensure achievement of company KPIs including Strike Rate, Drop Size, Distribution, Coverage, Collections, and MSL availability. <br>- Monitor sales trends, customer performance, and route productivity to maximize efficiency and profitability. <br>- Ensure successful launch and execution of new products, promotions, and trade activities nationwide. <br>- Conduct regular performance reviews with regional supervisors and sales teams. <br>- Establish clear objectives, KPIs, and action plans for each region. <br>- Ensure compliance with company Sales Fundamentals and operational procedures. <br>- Monitor route productivity and optimize coverage plans to maximize market penetration. <br> <br>Qualifications: <br>* Bachelor's degree in Business Administration, Marketing, or related field. <br>* Minimum 5 years in a Sales Supervisor or Area Sales Manager role. <br>* Strong leadership and people management skills. <br>* Excellent analytical, planning, and coaching abilities

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Sales Manager is responsible for driving sales growth, improving team performance, increasing customer conversion rates, developing B2B business opportunities, and ensuring exceptional customer experience across all showrooms and sales channels.</p><p>The role is responsible for managing the Indoor Sales Team, Outdoor Sales Team, Quotations Team, Customer Follow-up Process, and Sales Performance Reporting.</p><p>The Sales Manager must transform the sales department from a reactive order-taking team into a proactive sales-driven organization.</p><p><strong>Key Responsibilities</strong></p><p>1. Sales Leadership &amp; Team Management</p><ul><li>Lead, coach and manage all sales staff.</li><li>Conduct weekly sales meetings.</li><li>Set individual and departmental sales targets.</li><li>Monitor daily sales performance.</li><li>Develop sales team skills through continuous coaching and training.</li><li>Conduct monthly performance evaluations.</li></ul><p>2. Sales Growth &amp; Revenue Development</p><ul><li>Achieve monthly and annual sales targets.</li><li>Increase showroom sales conversion rates.</li><li>Develop B2B sales opportunities within:</li><ul><li>Mining Companies</li><li>Construction Companies</li><li>Hotels</li><li>Restaurants</li><li>Schools</li><li>Government Institutions</li><li>NGOs</li></ul><li>Develop key account relationships.</li><li>Identify new business opportunities and market segments.</li></ul><p>3. Quotation &amp; Follow-Up Management</p><ul><li>Ensure all quotations are prepared within company standards.</li><li>Monitor quotation turnaround time.</li><li>Ensure systematic follow-up of all quotations.</li><li>Improve quotation-to-sales conversion rate.</li><li>Track lost sales opportunities and identify root causes.</li></ul><p>4. Customer Experience Management</p><ul><li>Ensure excellent customer service standards.</li><li>Monitor showroom customer experience.</li><li>Resolve customer complaints efficiently.</li><li>Improve customer retention and repeat business.</li><li>Implement after-sales follow-up procedures.</li></ul><p>5. Showroom Performance Management</p><ul><li>Work closely with the Visual Merchandising Coordinator.</li><li>Ensure showroom displays support sales objectives.</li><li>Monitor product availability in showrooms.</li><li>Ensure best-selling products are always displayed.</li><li>Coordinate with stock and procurement departments regarding replenishment requirements.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements</strong></p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>Minimum 7 years of sales experience, including at least 3 years in a managerial position.</li><li>Proven experience leading and developing sales teams and driving revenue growth.</li><li>Strong background in B2B and B2C sales, customer relationship management, and business development.</li><li>Fluency in French with excellent leadership, communication, and analytical skills.</li></ul><p></p></section>

<p>We are looking for an experienced Operations Manager Marine Vessel Management to join our team. Key focus: Managing and overseeing marine vessel operations. Coordinating operational activities and stakeholders. Ensuring efficient vessel management and compliance.</p><p><strong>Desired Candidate Profile</strong></p><p>We are seeking candidates with solid experience in marine vessel management and maritime operations.</p>

The Landscape Supervisor is responsible for supervising and coordinating all landscaping activities, ensuring that gardens, green areas, plants, irrigation systems, and outdoor spaces are properly maintained according to the required standards. <br> <br>Key Responsibilities <br>Supervise and coordinate daily landscaping and gardening activities. <br>Assign tasks to landscapers, gardeners, and other site workers and monitor their performance. <br>Ensure proper planting, pruning, trimming, mowing, fertilizing, and watering of plants and trees. <br>Monitor the health and condition of plants, lawns, trees, and landscaped areas and take corrective action when required. <br>Supervise irrigation systems and ensure proper watering schedules and efficient water usage. <br>Conduct regular inspections of landscaped areas and report maintenance requirements or defects. <br>Ensure landscaping works are completed according to approved plans, specifications, and quality standards. <br>Coordinate with the Facility Manager, engineers, contractors, and other departments when required. <br>Monitor the use and availability of landscaping tools, equipment, materials, fertilizers, and other supplies. <br>Ensure proper and safe use of landscaping equipment and tools. <br>Maintain daily records of manpower, completed tasks, materials used, and site activities. <br>Ensure that landscaping areas are kept clean, safe, and well maintained. <br>Identify pest, disease, drainage, or irrigation issues and coordinate appropriate corrective measures. <br>Train and guide landscaping staff on proper work methods, safety procedures, and maintenance standards. <br>Monitor staff attendance, productivity, and compliance with company policies. <br>Ensure compliance with health, safety, and environmental requirements. <br>Perform any other duties related to landscaping and site maintenance as assigned by management

<p>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You ll be part of one global team where you can learn fast and stay true to yourself. The Team The Platform Technologies group drives the evolution of the MX.3 technical capabilities aligned with market standards and customers' expectations. It s an end-to-end organization that aims to address the technical and technological challenges of the MX.3 platform. To answer the different platform wide challenges, the group is organized into domains that are composed of developers, product managers, architects and experts. Part of this Platform Technologies group, the Security Domain's mission is to: Ensure the security of the platform to meet market standards and client requirements, Ensure the security of the internal Software Development Lifecycle, Product manage and develop security and IAM components of the MX.3 platform. The Security Domain is made up of technical product managers and engineers from different seniority levels. Team members are in contact with many development and support teams from all the offices of Murex and in direct contact with customers. The open position is within the Security Domain as Security Technical Product Manager. Your Responsibilities: As a Security Technical Product Manager and member of the Platform Technologies team, you will serve as a liaison for the security domain between MX.3 customers and customer-facing teams (Presales, Production and Architecture Consultants, Operators, Product Evolution Services, etc.), engineering teams (part of SAFe Agile Release Trains) and external security technology partners. You ll also: Collaborate with cross-functional teams to define technical solutions, requirements, and architecture for new security focused capabilities (Identity and Access Management, etc.) of the MX.3 platform. Collaborate with stakeholders to define features scope, acceptance criteria, timelines, and deliverables. Build expertise on MX.3 product and internal processes, especially expertise on security components of MX.3 and the Secure Development Lifecycle (SDLC) of MX.3 Analyze requirements and ensure their alignment with the security market best practices. Analyze software security regulations and standards (e.g. OWASP Top 10 Web Application Security Risks) to identify product gaps and evolution opportunities. Own security initiatives and product features by reviewing or producing the requirements and specifications for MX.3 Platform, its Development Lifecyle, its supporting production chain and operating environment. Drive execution of security features through delivery, actively removing impediments to keep work on track. Work with the different delivery teams to ensure that they understand the requirements and specifications. Analyze the impact of the proposed features on MX.3 Platform, develop use-cases to explain and demonstrate requirements to development and tech teams. Assist the testing teams to ensure that security requirements can be easily translated into test plans and ensure that the proper security testing plans have been completed. Review internal projects to analyze security threats and risks and enrich security requirements. Providing support to internal (L1) and external customers (L3) during the different life-cycle phases of the MX.3 platform (from presales to solution design to implementation to production), Analyze complex L3 support requests and collaborate with internal stakeholders for their resolution (reported bugs/issues, vulnerabilities, questionnaires, etc...) Identify opportunities for product evolutions through support channel. Act as Product Manager within an Agile Release Train (ART), participating in Agile events and driving the definition and prioritization of security features within the backlog in alignment with the platform security roadmap.</p><p><strong>Desired Candidate Profile</strong></p><p>You should have a strong technical background in enterprise distributed systems and security best practices, in addition to a proven track record in driving product evolution from problem definition to solution definition, execution, and delivery.</p><p>Qualifications:</p><ul><li>Bachelor s or master s degree in engineering or computer science or similar discipline.</li><li>8+ years of experience as a software developer, architect and/or software product manager, or 5+ years of experience in software security or identity and access management-related role.</li><li>Good knowledge of enterprise distributed systems and cloud architecture concepts, and fundamental design principles for building secure and scalable applications.</li><li>Good knowledge of product security (digital identities, authentication, authorization, regulatory compliance, cryptography, data protection, API and cloud security, zero-trust architecture principles, threat modeling, etc.)</li><li>Strong understanding of non functional requirements, including service availability, security, business continuity, scalability, performance, and overall product quality.</li><li>Proven experience in delivering software features from POC to Production.</li><li>Collaborative mindset and strong communication skills, including strong writing skills covering functional and technical concepts.</li><li>Ability to continuously learn in an evolving technology domain</li><li>Ability to work under pressure and manage ambiguity</li><li>Autonomous, rigorous, analytical and synthetical mind.</li><li>Fluency in written and verbal communication in English. (French in a plus).</li></ul><p>What will make you stand out:</p><ul><li>Previous work experience in identity and access management in distributed software systems.</li><li>Previous work experience in designing and implementing security features in large distributed systems and cloud environments.</li><li>Working experience in software authentication mechanisms (OIDC, SAML, LDAP, etc.)</li><li>Working experience in cybersecurity threat modeling.</li><li>Deep understanding of authentication and authorization across hybrid-cloud environments.</li><li>Cybersecurity or cloud security certification (AWS or Azure).</li></ul>

Requirement: <br>A bachelor’s degree in business, marketing, communications, or a related field <br>Effective communication skills in Arabic, English or French <br>Knowledge of computer applications (MS Office, Power point…) <br> <br>Job Description: <br>• Create and execute strategies to meet sales targets and grow market share <br>• Build and maintain strong, long-term relationships with clients <br>• Understand industry trends and competitor activities to tailor sales approaches <br>• Negotiate effectively to close deals that satisfy both the customer and the company <br>• Present information clearly and persuasively to various audiences <br>• Focus on achieving and exceeding sales targets <br>• Use CRM tools to track sales activities and manage customer data <br>• Relay the image of the company in the best way by advising customers on the best products that satisfy their needs in terms of range as well as stock level <br>• Strictly adhere to the company’s sales policies and regulations <br>• Take ownership of customer relationship to fulfill business needs <br>• Orders and money collection <br>• Submit activity and results reports, such as daily call reports, weekly work plans, and monthly and annual market analyses <br>• Record customer complaints, investigate the problems then make recommendations <br>• Achieve targets (sales and collection) as set with the sales manager in accordance with the company’s annual sales plan <br>• Transfers the company messages to the customers <br>• Share with colleagues, market information and experiences necessary to promote group success <br>• Have a total knowledge of all the products within the target portfolio <br>• Performs other related duties as assigned

• Relay the image of the company in the best way by advising customers on the best products that satisfy their needs in terms of range as well as stock level <br>• Strictly adhere to the company’s sales policies and regulations <br>• Take ownership of customer relationship to fulfill business needs <br>• Take orders from pharmacies <br>• Submit activity and results reports, such as daily call reports, weekly work plans, and monthly and annual market analyses <br>• Record customer complaints, investigate the problems then make recommendations <br>• Achieve targets (sales collected) as set with the sales manager in accordance with the company’s annual sales plan <br>• Transfers the company messages to the customers <br>• Share with colleagues, market information and experiences necessary to promote group success <br>• Have a total knowledge of all the products within the target portfolio <br>• Performs other related duties as assigned <br>• Create and execute strategies to meet sales targets and grow market share <br>• Build and maintain strong, long-term relationships with clients <br>• Understand industry trends and competitor activities to tailor sales approaches <br>• Negotiate effectively to close deals that satisfy both the customer and the company <br>• Present information clearly and persuasively to various audiences <br>• Focus on achieving and exceeding sales targets <br>• Use CRM tools to track sales activities and manage customer data <br> <br>Requirements: <br>A bachelor’s degree in business, marketing, communications, or a related field <br>Effective communication skills in Arabic, English or French <br>Knowledge of computer applications (MS Office, Power point…)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> to ensure you deliver and exceed the guests’ expectations in accordance with The spa's vision, core values and all related brand standards, procedures and policies.&nbsp;<br><br><strong>MAIN RESPONSIBILITIES</strong><br>• To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for.&nbsp; This means tailoring treatments where needed in accordance with the training.<br>• To ‘connect’ and communicate with your guests.&nbsp; Get to know and understand them and record preferences and information as required.<br>• To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.<br>• Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.&nbsp;<br>• Following scheduled roster and daily appointment schedule.<br>• Must adhere to training as set down by the Spa Manager and Head Therapist.<br>• To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.<br>• To maintain a high standard of appearance and personal hygiene as per policy.<br>• To always be punctual and prepared in advance of treatments.<br>• Ensure that daily sales figures are accurately recorded.<br>• To be adaptable and accountable for all actions.<br>• To cover reception as and when required.<br>• Courtesy to guests and other members of staff at all times<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><p>GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a (Senior) Database Administrator position to increase the technical support for the database environment including overseeing the development and organization of the databases, assessment and implementation of new technologies, and providing Information Technology with a long-term perspective on the relationship of database technology to the business opportunities facing the company.</p><br><p>He/She will assist the Database manager in the management of different databases and what it entails in terms of analysis, design, availability, recovery, monitoring, configuration, deployment and support.</p><br><p><strong>Duties &amp; Responsibilities:</strong></p><br><ul><li>Installation and Configuration of new database.</li><li>Monitoring and troubleshooting database.</li><li>Tuning and Performance analysis and resolution.</li><li>Deploy scripts and programs provided by ICT.</li><li>Update the current user guides and manuals of the systems.</li><li>Perform daily data maintenance tasks.</li><li>Perform and test backups, recovery and failover tests</li><li>Reports any critical issues to your direct supervisor &amp; to local management team in order to ensure streamline process.</li><li>Document the company’s database environment.</li><li>Administrator all database objects (tables, index, procedure, etc…)</li><li>Ability to develop database script including basic command and shell scripting.</li></ul><br>Qualifications<br><ul><li>University degree in Computer Science or Computer Engineering</li><li>5 years of experience in Oracle database Administration, MsSQL is a plus</li><li>Database-related certification is a plus (OCP, MCSD, etc.)</li><li>Knowledge of reporting and query tools and practices.</li><li>Knowledge in high availability, data replication and data security.</li><li>Understanding of ITIL processes and change controls is a plus</li></ul><br><br> </div>

The Procurement Officer is responsible for executing and monitoring purchasing activities to ensure the continuous availability of products, optimal stock levels, and cost-effective procurement. The role includes market studies, supplier evaluation, price comparison, and coordinating the receipt of goods with warehouses and delivery teams in alignment with company standards and operational needs. <br>1. Purchasing & Procurement <br>• Source, evaluate, and negotiate with suppliers to secure high-quality products at competitive prices. <br>• Prepare purchase orders (POs), follow up on approvals, and ensure timely order placement. <br>• Monitor supplier performance and maintain professional relationships. <br>2. Stock Monitoring & Control <br>• Follow up with the warehouse manager on minimum and maximum stock levels for all items to avoid shortages or overstock. <br>• Coordinate with the sales manager to forecast stock requirements based on sales trends. <br>• Alert relevant departments about critical stock levels and recommend replenishment. <br>3. Market Study & Price Comparison <br>• Conduct ongoing market research to identify new suppliers, products, and price trends. <br>• Prepare comparative price analysis reports to support purchasing decisions. <br>• Track competitor pricing and market availability to ensure competitive positioning. <br>5. Documentation & Reporting <br>• Maintain accurate procurement records, contracts, and supplier databases. <br>• Prepare regular reports on purchasing activities, stock levels, and cost savings. <br>• Ensure compliance with Tech Store’s procurement policies and quality standards <br>6. Logistics & Coordination: <br>• Coordinate shipment terms, delivery schedules, and documentation with local and international suppliers. <br>• Follow up on deliveries to ensure timely arrival and resolve delays, discrepancies, or damaged shipments in coordination with accounting and warehouse teams. <br>• Verify items received against purchase orders and specifications, ensuring accuracy in quantity, part number, and technical compliance. <br>• Oversee documentation for incoming shipments (invoices, delivery notes, GRN, etc.). <br>7. Inventory and Cost Control: <br>• Monitor critical stock items and proactively plan procurement activities to avoid shortages. <br>• Participate in cost analysis, budgeting, and procurement planning related to engineering and technical items. <br>• Support internal stakeholders—projects, warehouses, accounting, and sales—to ensure procurement aligns with operational priorities. <br>8. Reporting & Continuous Improvement: <br>• Prepare weekly and monthly procurement reports including supplier performance, technical evaluations, delivery lead times, and cost comparisons. <br>• Identify opportunities for cost optimization, improved lead times, and better supplier reliability. <br>• Ensure all procurement processes comply with company policies, standards, and audit requirements. <br>REGULATORY REQUIREMENTS (Education & Experience) AND SKILLS: <br>• Bachelor’s degree in Electrical Engineering, Business administration, Supply chain, or a related technical field (mandatory). <br>• Minimum 2–4 years of experience in procurement, preferably in the technology sectors. <br>• Strong understanding of technical terminology. <br>• Experience with ERP procurement modules (Odoo preferred). <br>• Excellent negotiation, analytical, and supplier relationship-management skills. <br>• Strong organizational abilities with attention to accuracy and documentation. <br>• Ability to manage multiple procurement activities under tight deadlines. <br>• Strong communication skills

Key Responsibilities <br>• Conduct site surveys and assessments for household, office, commercial, and specialized packing requirements. <br>• Prepare packing quotations, cost estimates, and pricing proposals based on project scope and material requirements. <br>• Determine the most suitable packing methods and materials to ensure maximum protection during transportation and storage. <br>• Supervise packing operations and ensure compliance with international quality and safety standards. <br>• Manage packing projects involving: <br>o Household Goods & Personal Effects <br>o Office Relocations <br>o Furniture and High-Value Equipment <br>o Museums, Galleries, and Exhibitions <br>o Fine Arts and Antiques <br>o Industrial and Commercial Cargo <br>o Special Projects and Oversized Shipments <br>• Coordinate with Operations, Freight Forwarding, and Customer Service teams to ensure smooth execution. <br>• Monitor material usage and recommend cost-effective solutions without compromising quality. <br>• Train and guide packing teams on best practices and proper handling techniques. <br>• Ensure customer satisfaction through professional planning, execution, and follow-up. <br>Requirements <br>• Minimum 5 years of experience in packing, relocation, removals, logistics, or freight forwarding. <br>• Strong knowledge of packing materials, crating, wrapping, cushioning, and cargo protection methods. <br>• Proven experience in pricing and preparing packing and relocation quotations. <br>• Experience handling household moves, office relocations, furniture, museums, exhibitions, and high-value cargo. <br>• Understanding of international relocation and freight forwarding requirements is an advantage. <br>• Strong organizational, communication, and project management skills. <br>• Ability to conduct customer surveys and recommend suitable packing solutions. <br>• Customer-focused with strong attention to detail and quality standards. <br>What We Are Looking For <br>We are seeking a professional who can not only manage packing activities but also act as a subject matter expert, capable of advising customers, optimizing costs, protecting valuable cargo, and contributing to the growth of our packing and relocation business. <br>Interested candidates are invited to send their updated CV to: HR@gezairi.com <br>Gezairi Group – Investing in People, Building Long-Term Success. <br> <br>فرصة عمل – أخصائي التعبئة والتغليف والنقل (Packing & Relocation Specialist) <br>انضم إلى مجموعة جزائري <br>تفخر مجموعة جزائري بكونها إحدى أعرق المؤسسات في قطاع الخدمات اللوجستية وسلاسل الإمداد والنقل، بخبرة تتجاوز 80 عاماً من النجاح والنمو والتطوير المستمر. <br>وفي إطار خططنا التوسعية، نسعى لاستقطاب أخصائي تعبئة وتغليف ونقل يتمتع بالخبرة والكفاءة للانضمام إلى فريقنا. <br>نبذة عن الوظيفة <br>سيكون المرشح مسؤولاً عن تقييم وتخطيط وتسعير والإشراف على أعمال التعبئة والتغليف لمختلف أنواع المشاريع، بما في ذلك نقل المنازل والمكاتب والأثاث والمقتنيات الثمينة والمتاحف والمعارض والمعدات الصناعية والبضائع الخاصة، مع ضمان أعلى معايير الجودة والحماية والسلامة. <br>المهام والمسؤوليات الرئيسية <br>• إجراء الزيارات الميدانية ودراسة احتياجات العملاء الخاصة بأعمال التعبئة والنقل. <br>• إعداد عروض الأسعار والتسعير والتقديرات المالية الخاصة بأعمال التعبئة والتغليف والنقل. <br>• تحديد أفضل مواد وأساليب التعبئة المناسبة لكل نوع من الشحنات أو المقتنيات. <br>• الإشراف على فرق العمل وضمان تنفيذ عمليات التعبئة وفق أعلى المعايير المهنية. <br>• إدارة مشاريع التعبئة الخاصة بـ: <br>o نقل الأثاث والمنازل والمقتنيات الشخصية. <br>o نقل وتجهيز المكاتب والشركات. <br>o المعدات والأجهزة عالية القيمة. <br>o المتاحف والمعارض والأعمال الفنية. <br>o التحف والمقتنيات الثمينة. <br>o المعدات الصناعية والبضائع التجارية. <br>o المشاريع الخاصة والشحنات ذات الأحجام أو المتطلبات الخاصة. <br>• التنسيق مع فرق العمليات وخدمة العملاء لضمان تنفيذ الأعمال بكفاءة. <br>• مراقبة استهلاك مواد التعبئة واقتراح الحلول الأكثر فعالية من حيث التكلفة والجودة. <br>• تدريب وتوجيه فرق التعبئة على أفضل الممارسات وأساليب التعامل الآمن مع البضائع. <br>• ضمان تحقيق أعلى مستويات رضا العملاء خلال جميع مراحل المشروع. <br>المؤهلات المطلوبة <br>• خبرة لا تقل عن 5 سنوات في مجال التعبئة والتغليف أو خدمات النقل والانتقال أو الخدمات اللوجستية. <br>• معرفة واسعة بمواد التعبئة والتغليف وأساليب الحماية والتغليف الاحترافي. <br>• خبرة مثبتة في إعداد عروض الأسعار والتسعير لمشاريع التعبئة والنقل. <br>• خبرة في التعامل مع نقل المنازل والمكاتب والأثاث والمتاحف والمعارض والبضائع ذات القيمة العالية. <br>• معرفة بأساسيات الشحن الدولي والخدمات اللوجستية تعتبر ميزة إضافية. <br>• مهارات قوية في التنظيم والتواصل وإدارة المشاريع. <br>• القدرة على تقييم احتياجات العملاء واقتراح الحلول المناسبة. <br>• الاهتمام بالتفاصيل والالتزام بأعلى معايير الجودة والخدمة. <br>ما الذي نبحث عنه؟ <br>نبحث عن شخص يمتلك الخبرة الفنية والقدرة التجارية في آنٍ واحد، بحيث يكون قادراً على تقديم الاستشارات للعملاء، إعداد التسعير المناسب، اختيار أفضل طرق التعبئة، والإسهام في تطوير وتنمية أعمال التعبئة والنقل لدى المجموعة

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A company specialized in the distribution of underwear, nightwear, and legwear is seeking a Sales Manager to oversee sales activities, customer and supplier relations, and daily operations.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree</li><li>minimum 3 years of sales experience</li><li>fluency in Arabic, English, and French</li><li>strong computer skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About CRS: Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.</p><p>Job Summary You will assist project implementation by working directly with local partners and community members, coordinating various project activities and events in support of Catholic Relief Services (CRS) work to serve the poor and vulnerable. Your service and community relations skills ensure that the local partners and communities feed into and benefit from the project that consistently applies best practices and continuously works towards improving its impact.</p><p>Roles and Key Responsibilities</p><ul><li>Conduct regular field visits to support partner-led activities (including but not limited to shelter rehabilitation works, NFI distributions, livelihoods, Cash for Shelter and WASH upgrades), document progress against weekly and monthly targets, and immediately flag deviations, bottlenecks, or risks to the Project Manager.</li><li>Coordinate communication and facilitate information sharing among the project team, implementing partners, and project beneficiaries at the community level to assist local partners in strengthening community interest, involvement, and support networks.</li><li>Document community feedback and perceptions emerging from the field and channel these systematically to the Project Manager and MEAL focal point for action.</li><li>Represent the project, when delegated, at sub-national coordination forums, including Governorate-level coordination meetings and different sector working groups.</li><li>Liaise with various community stakeholders and mobilize them to ensure full involvement of community leaders, community representatives, and local government representatives in the overall implementation and improvement of project activities.</li><li>In close coordination with the implementing partner, identify capacity-building needs across technical, operational, and compliance domains.</li><li>Compile data provided at the partner level as per project requirements and contribute to the preparation of reports.</li><li>Monitor implementation of Safe and Dignified Programming (SDP) principles and report any concerns regarding SDP implementation.</li><li>Contribute to project learning by documenting good practices, challenges, and adaptive programming decisions emerging from the field.</li><li>Support emergency surge moments with flexibility on tasks and locations.</li><li>Carry out any other related duties assigned by the line manager that contribute to the achievement of project objectives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree, engineering or a related field is preferred.</li><li>2 3 years of field work experience, mainly related to Shelter, WASH, livelihoods, Health and NFIs, preferably with international NGO.</li><li>Additional education may substitute for some required experience.</li></ul><p>Knowledge, Skills and Abilities</p><ul><li>Computer skills required.</li><li>Observation, active listening and analysis skills with ability to make sound judgment</li><li>Good interpersonal skills and the ability to interact effectively with diverse groups</li><li>Proactive, results-oriented and service-oriented</li></ul><p>Required Languages: Fluency in Arabic, professional level of written and spoken English.</p><p>Travel: Must be willing and able to travel up to 75%.</p><p>Supervisory Responsibilities: no supervisory responsibilities</p><p>Agency-Wide Competencies (for all CRS staff): These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.</p><ul><li>Serves with Integrity</li><li>Models Stewardship</li><li>Cultivates Constructive Relationships</li><li>Promotes Learning</li></ul><p>Emergency Competencies: These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.</p><ul><li>Communicates strategically under pressure.</li><li>Manages stress and complexity.</li><li>Actively promotes safety and security.</li><li>Manages and implements high-quality emergency programs.</li></ul><p></p></section>

<p><b>Description</b></p><p><br></p><p>Lancaster Eden Bay is looking for an assistant Font Office Manager. The candidate should:</p><p>Oversee all aspects of the front desk operations and maintain high standards of guest satisfaction and loyalty.</p><p>Previous experience in an upscale property is required.</p><p>English is a must. French is a plus.</p><p>Flexible working shifts.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><b>Description</b></p><p><br></p><p>Lancaster Eden Bay is looking for an assistant Font Office Manager. The candidate should:</p><p>Oversee all aspects of the front desk operations and maintain high standards of guest satisfaction and loyalty.</p><p>Previous experience in an upscale property is required.</p><p>English is a must. French is a plus.</p><p>Flexible working shifts.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p><h4>Description</h4> <p>Trócaire is an international NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:</p> <ul> <li><strong>Promote access to justice;</strong></li> <li><strong>Achieve climate & environmental justice;</strong></li> <li><strong>Ensure women & girls’ protection, voice & influence;</strong></li> <li><strong>Save lives and protect human dignity; and</strong></li> <li><strong>Mobilise the public on the island of Ireland to achieve global justice.</strong></li> </ul> <p>Trócaire works through national and local partners in Lebanon and Syria delivering an integrated humanitarian and development programme that includes the provision of basic assistance, food security, livelihood, and protection assistance and strengthening social cohesion within conflict-affected and displaced communities. As a partnership agency, Trócaire works with a portfolio of national and local partner organisations to strengthen their capacities to deliver humanitarian assistance and implement development-oriented programmes in a way that ensures compliance with international standards.</p> <h4>Requirements</h4> <p>Trócaire is seeking to recruit a Head of Programme Development & Quality (HoPDQ) to be based in Beirut, Lebanon to support local partners in Lebanon and Syria. As a member of the Country Management Team (CMT), the Head of PDQ is responsible for driving cross-functional engagement in the development and delivery of Trócaire’s Country Strategy Plans in both Lebanon and Syria, developing annual plans and reporting on results. They are responsible for ensuring development and delivery of high quality, evidence-based, innovative programmes in all contexts, that contribute to Trócaire’s Global Strategic Plan.</p> <p>The Head of PDQ ensures that a robust monitoring, evaluation, accountability and learning (MEAL) system is in place, that the country office engages in the collection and use of evidence and that this is shared across the organization, and that reliable data is used for decision-making.</p> <p>The Head of PDQ supports strategic positioning with donors and partners and leads on programme and project design to ensure that the country office strategies can be delivered in line with Trócaire’s programme framework, localisation agenda and a gender transformational approach.</p> <p>As a senior leader in the country office, you will play a representational role with the government, authorities, donors, partners, peer agencies, and others.</p> <p>As one of the most senior staff in the Country Office, the Head of PDQ must demonstrate the qualities of agile leadership. They play a key role in defining and pursuing the strategic direction for Trócaire’s programmes in Lebanon and Syria, ensuring the relevance, coherence, safety and impact of our programmes in all contexts. This is a challenging role requiring an individual who can work with complexity and multiple tasks at one time. It demands dedication to demonstrating outcomes for communities at risk, experience in integrated programming and a highly motivated leader. You have specific oversight for ensuring that programmes demonstrate thematic excellence in contributing to Trócaire’s Global Strategic Plan.</p> <p>The Head of PDQ will report to the Country Director in Beirut and will lead, develop and empower an experienced, committed and hardworking team of nine. The Head of PDQ will directly line manage four Programme Managers including the MEAL Manager, and a Humanitarian Response Coordinator. The Head of PDQ will work closely with the Business Development & Grants Manager, Finance Manager, and HQ/global technical advisors.</p> <p>This is a two-year fixed-term contract, renewable, based in Beirut, with frequent travel to programme locations in Lebanon and Syria. The contract includes a six-month probation period.</p> <p>For the candidate with the required experience and passion for the role, Trócaire offers a competitive package of salary and benefits.</p> <h4>Strategy, planning and reporting</h4> <ul> <li>Lead the development, implementation and review of programme strategies across Lebanon and Syria, ensuring alignment with Trócaire's Global Strategic Plan and Country Strategic Plans.</li> <li>Drive strategic programme planning, prioritisation and adaptive management to ensure programmes remain relevant, context-responsive and impactful.</li> <li>Lead annual planning, programme reviews and reporting processes, ensuring evidence-based decision-making and organisational learning.</li> <li>Promote innovation, learning and continuous improvement across programmes and partners.</li> <li>Identify and monitor strategic and programme risks, ensuring appropriate mitigation measures are integrated into planning and decision-making.</li> <li>In collaboration with the Business Development & Grants Manager, ensure programme growth, fundraising prioritisation, donor positioning, and strategic partnerships.</li> </ul> <h4>Programme development, quality, and learning</h4> <ul> <li>Provide strategic leadership to ensure programmes are evidence-based, partner-centred and aligned with Trócaire's Programme Quality standards.</li> <li>Ensure robust MEAL systems, knowledge management and learning processes are embedded across programmes.</li> <li>Lead programme quality improvement efforts, including reviews, evaluations, learning and adaptive management.</li> <li>Ensure cross-cutting priorities including gender equality, safeguarding, disability inclusion, accountability, conflict sensitivity and nexus approaches are integrated across programming.</li> <li>Promote innovation, evidence generation and the use of learning to strengthen programme effectiveness and impact.</li> <li>Promote a culture of learning, reflection, evidence generation, knowledge management, and adaptive management across programme teams and partners, organisation-wide and externally.</li> <li>Ensure research and evaluation jointly with the Programme Impact & Learning Unit at HQ to generate evidence for development and improvement of programme approaches, sound decision making and policy influencing internally and externally.</li> </ul> <h4>Programme oversight and risk management</h4> <ul> <li>Maintain strategic oversight of programme performance, grant health, compliance and risk management across the portfolio.</li> <li>Support Programme Managers to deliver high-quality programmes that achieve intended outcomes and meet donor and organisational standards.</li> <li>Ensure effective programme monitoring, reporting and documentation systems are in place.</li> <li>Ensure regular documented structured team meetings for information exchange and strategic discussions as well as to facilitate rolling out of organisational programme processes and policies within the country team.</li> <li>Promote integrated programme and finance oversight to strengthen accountability, risk management and partner support.</li> <li>Oversee a monitoring system that provides timely and accurate project results by embedding MEAL across programme implementation.</li> <li>Ensure proper documentation of programmes using Trócaire’s cloud-based Salesforce, Box, and Box Drive system.</li> <li>Ensure regular and coordinated visits by finance and programme staff to all programme partners to review systems and financial management and to provide support to partners in line with Trócaire’s Partner Governance and Finance Policy.</li> </ul> <h4>Advocacy, partnerships and localisation</h4> <ul> <li>Provide strategic oversight of Trócaire's partnership portfolio, ensuring strong, equitable and accountable partnerships across Lebanon and Syria.</li> <li>Champion locally led approaches and ensure localisation commitments are embedded across programme design, implementation and learning.</li> <li>Support the development of evidence-based advocacy priorities and policy positions linked to programme learning and contextual analysis.</li> <li>Strengthen strategic engagement with partners, networks and stakeholders to advance programme objectives and influence.</li> <li>Support partner diversification, capacity-sharing and organisational development in line with Trócaire's partnership approach.</li> </ul> <h4>People leadership</h4> <ul> <li>Lead, mentor and develop a high-performing programme team, fostering accountability, collaboration, innovation and continuous learning.</li> <li>Line manages Programme Managers, MEAL Manager, Humanitarian Response Coordinator and Partnership Manager.</li> <li>Ensure staff have clear objectives, performance expectations and opportunities for professional growth and leadership development.</li> <li>Promote cross-functional collaboration and effective teamwork across programme, finance, business development and support functions as well as with global technical advisors.</li> <li>Maintain oversight of the country office technical capacity and development (with People & Culture), ensure that positions are adequately funded (with Finance & BDGM), and secure specialised expertise to fill gaps, when needed.</li> </ul> <h4>Representation and senior management</h4> <ul> <li>Represent Trócaire externally with donors, partners, coordination forums and other stakeholders as delegated by the Country Director.</li> <li>Actively contribute to Country Management Team leadership, strategic decision-making and organisational performance.</li> <li>Support strategic positioning, donor engagement, fundraising and external communications efforts.</li> <li>Deputise for the Country Director when required and undertake other responsibilities consistent with the role.</li> <li>Fulfil other reasonable duties and responsibilities, as requested by the Country Director and Head of Portfolio FCAS, including deputising for the Country Director when necessary or appropriate.</li> </ul> <h4>Essential requirements & skills</h4> <ul> <li>Minimum seven years in leading humanitarian and development programming.</li> <li>At least five years managing managers and playing a leadership role in ensuring cohesiveness, inclusion and development of staff at all levels.</li> <li>Proven technical experience in designing and leading the implementation of humanitarian and development strategies, programme development and sectoral interventions across multiple thematic areas: livelihoods, food security, social cohesion, cash-based interventions as well as applying a nexus approach, is highly desirable.</li> <li>Experience in partnership-based programming and programme quality benchmarks.</li> <li>Demonstrated successful fundraising and donor engagement experience.</li> <li>Strong strategic leadership and people management skills.</li> <li>Ability to navigate security protocols and develop risk management strategies for operations in Lebanon and Syria.</li> <li>Solid experience of managing teams in a multi-cultural environment and playing a leadership role in ensuring cohesiveness, inclusion and development of staff at all levels.</li> <li>Excellent interpersonal and relationship management skills and demonstrated ability in using these with internal and external stakeholders (partners, donors, host government etc.).</li> <li>Demonstrated ability to manage budgets in complex humanitarian contexts.</li> <li>Excellent written, oral and presentational communications skills.</li> <li>Fluency in English and Arabic (written and spoken).</li> <li>A team player but also willing and able to work with minimal supervision.</li> <li>Ability to work under pressure and to deadlines.</li> <li>Patient and pays high degree of attention to detail.</li> <li>Understanding of, and empathy with, the role of the Catholic Church in development.</li> <li>Ability and willingness to travel within and across countries (Lebanon and Syria) and internationally including travel to headquarters.</li> </ul> <h4>Other duties</h4> <ul> <li>Work collaboratively with colleagues across the Programme Impact & Learning, Humanitarian and Development, and Programme teams to deliver team objectives.</li> <li>Undertake any other reasonable duties assigned by the line manager consistent with the nature and level of the post.</li> </ul> <h4>Safeguarding program participants - children & adults</h4> <p>Trócaire is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment including a global code of conduct which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives.</p> <h4>Diversity and inclusion</h4> <p>We welcome diverse applicants to join our inclusive workforce. Trócaire is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.</p> <h4>Benefits</h4> <p>The job opportunity will be offered initially on a fixed term contract of two years and is based in Beirut, Lebanon (hybrid modality). Trócaire offers a competitive package of salary and benefits.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</span></p><br><p><span>Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.&nbsp;</span></p><br><p><span>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.</span></p><br><p><b>Team:</b></p><br><p>The Platform Technologies group in the Global DEV department drives the evolution of the MX.3 technical capabilities aligned with market standards and customers' expectations.  It’s an end-to-end organization that aims to address the technical and technological challenges of the MX.3 platform.</p><br><p>To answer the different platform wide challenges, the group is organized into domains that are composed of developers, product managers, architects and experts. </p><br><p>Part of this Platform Technologies group, the Cluster and Communication domain's mission is to:</p><br><ul><li>Maintain and evolve the Cluster manager, the communication layer (middleware), and the service SDKs of the platform</li><li>Build and deliver a roadmap to evolve the platform towards multi-language and multi-protocol SDKs, while maintaining a strong focus on cloud native architecture</li><li>Provide L3 support for clients on the cluster and communication components</li></ul><p>The Cluster and Communication domain is made up of technical product managers and engineers from different seniority levels. Team members are in contact with many development teams and support teams from all the offices of Murex and in direct contact with customers.</p><br><p><b>Mission:</b></p><br><p>The Senior Technical Product Manager of the Cluster and Communication domain will work closely with the Development team and with the Product Management team to lead the end-to-end strategy definition, execution, and client support of the technical components of the MX.3 platform: Cluster manager, Service SDKs, Middleware, serialization, communication layer, RPC layer. This role is pivotal in ensuring the platform’s elasticity, scalability, cloud nativeness, support for multiple deployment models and reduced TCO.</p><br><p> <b>Your Responsibilities:</b>&nbsp;</p><br><ul><li>Define and drive the&nbsp;roadmap for the Cluster and communication components of the MX.3 platform, aligned client expectations, and internal standards.&nbsp;</li><li>Engage proactively with clients and their&nbsp;IT teams, to ensure transparent communication, and collaboratively address escalations or emerging&nbsp;compliance&nbsp;concerns.&nbsp;</li><li>Collaborate with a team of developers, operators, QA, and product managers</li><li>Collaborate with product management, development, and architecture teams to ensure the roadmap delivery is on track</li><li>Collaborate with Deployment Model architects to ensure compatibility of the platform with the target deployment models of the integrating platform</li></ul><p><b>Your Profile:</b>&nbsp;</p><br><ul><li>Proven experience (15+ years) in cluster management, containers and container orchestration technologies, SDKs, REST APIs, distributed systems, serialization frameworks, software development, or related technical domains.</li><li>Strong understanding of enterprise software architecture.</li><li>Experience collaborating with cross-functional teams and driving large-scale initiatives.</li><li>Excellent communication and stakeholder management skills.</li><li>Familiarity with Murex platform or financial software is a plus.</li></ul><p>While deep expertise in these areas is strongly preferred, candidates who are fast learners and can quickly adapt to new requirements or emerging technologies may be able to mitigate any gaps in direct experience. The ability to rapidly acquire new knowledge and skills will be invaluable in keeping pace with evolving technology and frameworks.</p><br><p><b>Mandatory skills: </b></p><br><ul><li>Master’s degree (Bac+5, preferably from an engineering school)</li><li>Advanced technical knowledge: containers, APIs, software architecture, Serialization</li><li>Development experience and knowledge of C++ and Java</li><li>Rigor, precision, analytical and synthesis skills</li><li>Autonomy, ability to work independently</li><li>Curiosity, listening skills, and adaptability</li><li>Excellent written and oral communication, strong command of English and French</li><li>Team spirit and collaboration</li></ul><p><b>Nice to have skills:</b></p><br><ul><li>General knowledge of financial markets is a plus</li><li>Experience with MX.3 technical layers and components is a plus</li></ul> </div>

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>

Share previous day challenges with Sales Supervisor to get orientation and needed corrective measures on top of needed data (statement of account, etc.) <br>- Settle all collected payments at the Cashier <br>- Ensure stand replenishment from customer stock <br>- Run inventory and propose order to buyer accordingly <br>- Ensure the availability of the Must Stock List (MSL) once available <br>- Communicate offers and special promotions to up-sell the needed quantities, maximize the sales order achieve and exceed sales target when possible; <br>- Increase sales turnover by selecting prime or strategic locations and use POSM to emphasize products visibility <br>- Remove all perishable items from display and customer stock and fill the related Return Form <br>- Ensure that all new SKUs and promotions are listed on within set time frame as per Manager Instructions and company policy <br>- Develop proper relations and rapport with Customers and maintain related satisfaction, through follow up on complaints, requests & Order Delivery within set deadline <br> <br> <br>The candidate must have a Public Driving License 10 Ton