Operation Manager Jobs in Lebanon

<p>Exclusive Brand sarl is looking for an energetic and results-driven Junior Sales person to join our growing sales team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and develop sales within an assigned territory in the Lebanese market.</li><li>Visit existing customers regularly and maintain strong business relationships.</li><li>Identify and approach new potential customers to expand the company's distribution network.</li><li>Present and promote the company's products and brands professionally.</li><li>Generate new sales opportunities and achieve assigned monthly sales targets.</li><li>Follow up on customer payments and collections when required.</li><li>Monitor product visibility, shelf placement, pricing, and availability at points of sale.</li><li>Ensure proper implementation of promotions and new product launches.</li><li>Collect market information regarding competitors, pricing, promotions, and new products.</li><li>Identify new market opportunities and report them to the Sales Manager.</li><li>Maintain an updated customer database and submit regular sales and visit reports.</li><li>Build strong long-term relationships with supermarkets, convenience stores, specialty stores, and other food retailers.</li><li>Represent Exclusive Brand professionally in the market.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>The ideal candidate should have at least 3 years of sales experience in the food industry within the Lebanese market, with a good understanding of supermarkets, convenience stores, specialty stores, and other retail channels. The candidate should be highly motivated, confident in approaching clients, and focused on developing sales, opening new accounts, and maintaining strong relationships with existing customers.</p><p><strong>Qualifications &amp; Experience</strong></p><ul><li>Minimum 3 years of sales experience in the food industry in Lebanon.</li><li>Good knowledge of the Lebanese retail and food distribution market.</li><li>Existing relationships with supermarkets, convenience stores, minimarkets, specialty stores, or similar retailers are highly preferred.</li><li>Good command of Arabic and English.</li><li>Basic knowledge of Microsoft Office, particularly Excel.</li><li>Valid Lebanese driving license is required.</li><li>Having a personal car is preferred.</li></ul><p><strong>Required Sales Skills</strong></p><ul><li>Strong communication and interpersonal skills.</li><li>Good negotiation and selling abilities.</li><li>Confidant in approaching and developing new customers.</li><li>Target-oriented with a strong desire to achieve and exceed sales objectives.</li><li>Good customer relationship management skills.</li><li>Energetic, proactive, and comfortable with daily field visits.</li><li>Strong follow-up and organizational skills.</li><li>Ability to identify sales opportunities and convert them into business.</li><li>Good understanding of merchandising and product visibility.</li><li>Ability to work independently while being an effective member of the sales team.</li></ul>

<p>Monitor and maintain the safety and security of all hotel guests, employees, visitors, facilities, and property.<br>Conduct regular patrols of guest areas, back-of-house areas, entrances, parking areas, corridors, and other designated locations.<br>Monitor CCTV cameras, security systems, alarms, and access control systems and report any suspicious or unusual activity.<br>Control and monitor access to restricted and staff-only areas.<br>Monitor hotel entrances and exits and ensure appropriate access procedures are followed.<br>Respond promptly and professionally to security incidents, disturbances, accidents, emergencies, and guest concerns.<br>Assist guests and employees during emergencies and follow established emergency response and evacuation procedures.<br>Handle incidents involving theft, lost and found items, unauthorized access, suspicious behavior, or property damage according to hotel procedures.<br>Prepare accurate and detailed security incident reports and maintain appropriate records.<br>Protect guest privacy and confidentiality and handle sensitive information with discretion.<br>Provide discreet security support for VIP guests, executives, celebrities, and special events when required.<br>Monitor hotel events, functions, conferences, and high-profile activities to ensure a safe and secure environment.<br>Assist in managing guest complaints or difficult situations when security assistance is required, while maintaining a calm and professional approach.<br>Monitor deliveries, contractors, vendors, and service personnel entering and leaving the hotel.<br>Conduct security checks of vehicles and parking areas in accordance with hotel procedures.<br>Safeguard hotel assets, equipment, keys, access cards, and other controlled items.<br>Follow all hotel security policies, procedures, and standards.<br>Ensure compliance with applicable local laws and hotel requirements.<br>Assist with fire prevention, emergency preparedness, evacuation procedures, and other safety measures.<br>Participate in regular security drills, training sessions, and emergency response exercises.<br>Maintain professional appearance, behavior, and communication at all times in accordance with 5-star hotel standards.<br>Maintain strict confidentiality regarding hotel operations, guests, VIPs, employees, and security incidents.<br>Perform other security-related duties as assigned by the Security Supervisor or Security Manager.</p><p>Guest Service Responsibilities<br>Maintain a professional, respectful, and discreet attitude when interacting with guests.<br>Provide assistance and directions to guests when appropriate.<br>Handle sensitive or difficult situations calmly and professionally.<br>Ensure security procedures do not negatively affect the guest experience.<br>Maintain a visible but discreet security presence throughout the hotel.</p><p><strong>Desired Candidate Profile</strong></p>Qualifications &amp; Requirements

<p>Welcome and greet guests in a warm, professional, and courteous manner.<br>Perform check-in and check-out procedures accurately and efficiently.<br>Verify guest reservations, identification, payment details, and room preferences.<br>Provide guests with information about hotel facilities, services, restaurants, and local attractions.<br>Handle guest requests, inquiries, complaints, and special arrangements professionally.<br>Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability.<br>Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service.<br>Manage room keys, guest profiles, wake-up calls, messages, and other front office requests.<br>Process cash, credit card, and other payment transactions accurately.<br>Maintain accurate guest accounts and assist with billing discrepancies.<br>Promote hotel services and suitable upgrades while maintaining a guest-focused approach.<br>Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention.<br>Handle telephone calls and correspondence professionally.<br>Follow hotel standards for guest privacy, security, safety, and confidentiality.<br>Maintain a clean, organized, and professional front desk area.<br>Record and communicate guest issues and special requests during shift handovers.<br>Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager.<br>Follow all hotel policies, procedures, and luxury service standards.<br>Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><h2>Requirements</h2><p>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.<br>Hospitality or hotel management education is an advantage.<br>Excellent communication and interpersonal skills.<br>Fluent English; Arabic and French are strong advantages.<br>Professional appearance and excellent personal presentation.<br>Strong customer-service and problem-solving skills.<br>Ability to remain calm and professional under pressure.<br>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.<br>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.<br>Strong attention to detail and ability to multitask.<br>Positive attitude, teamwork, and a genuine passion for hospitality.<br><br><strong>Key Competencies</strong><br>Luxury guest service<br>Communication skills<br>Guest complaint handling<br>Attention to detail<br>Teamwork<br>Professionalism<br>Problem solving<br>Upselling skills<br>Cash and payment handling<br>Time management<br>Cultural awareness<br>Confidentiality and discretion</p>

<p>Monitor and maintain the safety and security of all hotel guests, employees, visitors, facilities, and property.</p><p>Conduct regular patrols of guest areas, back-of-house areas, entrances, parking areas, corridors, and other designated locations.</p><p>Monitor CCTV cameras, security systems, alarms, and access control systems and report any suspicious or unusual activity.</p><p>Control and monitor access to restricted and staff-only areas.</p><p>Monitor hotel entrances and exits and ensure appropriate access procedures are followed.</p><p>Respond promptly and professionally to security incidents, disturbances, accidents, emergencies, and guest concerns.</p><p>Assist guests and employees during emergencies and follow established emergency response and evacuation procedures.</p><p>Handle incidents involving theft, lost and found items, unauthorized access, suspicious behavior, or property damage according to hotel procedures.</p><p>Prepare accurate and detailed security incident reports and maintain appropriate records.</p><p>Protect guest privacy and confidentiality and handle sensitive information with discretion.</p><p>Provide discreet security support for VIP guests, executives, celebrities, and special events when required.</p><p>Monitor hotel events, functions, conferences, and high-profile activities to ensure a safe and secure environment.</p><p>Assist in managing guest complaints or difficult situations when security assistance is required, while maintaining a calm and professional approach.</p><p>Monitor deliveries, contractors, vendors, and service personnel entering and leaving the hotel.</p><p>Conduct security checks of vehicles and parking areas in accordance with hotel procedures.</p><p>Safeguard hotel assets, equipment, keys, access cards, and other controlled items.</p><p>Follow all hotel security policies, procedures, and standards.</p><p>Ensure compliance with applicable local laws and hotel requirements.</p><p>Assist with fire prevention, emergency preparedness, evacuation procedures, and other safety measures.</p><p>Participate in regular security drills, training sessions, and emergency response exercises.</p><p>Maintain professional appearance, behavior, and communication at all times in accordance with 5-star hotel standards.</p><p>Maintain strict confidentiality regarding hotel operations, guests, VIPs, employees, and security incidents.</p><p>Perform other security-related duties as assigned by the Security Supervisor or Security Manager.</p><p>Guest Service Responsibilities</p><p>Maintain a professional, respectful, and discreet attitude when interacting with guests.</p><p>Provide assistance and directions to guests when appropriate.</p><p>Handle sensitive or difficult situations calmly and professionally.</p><p>Ensure security procedures do not negatively affect the guest experience.</p><p>Maintain a visible but discreet security presence throughout the hotel.</p><p><strong>Desired Candidate Profile</strong></p><br>

<p>Job Scope The Lead specialist - Credit is accountable for applying the company's credit and collection policies and practices while implementing internal control systems. S/He analyses customer requests for credit, minimizes the company's credit risk and maintains the highest level of customer service while coordinating with other departments in resolving issues. Main Duties and Responsibilities - Assist in managing the company's financial wellbeing by ensuring compliance, effective risk management and accurate financial reporting; - Define and evaluate the credit limits for all customers based on their audited financial statements, asset values, and assessments of new and existing customers; - Comply with the reporting timelines and adverse information notification to the insurance company; - Anticipate outstanding receivables based on sales forecasts, payment terms, backlog, and input from the sales team; - Reconcile accounts receivable, resolve discrepancies, and achieve periodic cash collection targets; - Coordinate with internal departments to resolve unpaid debts and oversee legal actions and related settlements when required; - Approve the credit line for customer accounts within the approved insurance limit; - Manage and streamline LC transactions and ensure the compliance of LC/BG T&amp;C and timely closure of LC/BG payments from banks with minimized financial costs and eliminated risks; - Build strong relationships with customers through regular visits, account management, and collection of financial information for credit reviews; - Ensure the timely processing and follow up of outstanding invoices; - Respond promptly to audit requests (internal audit, bank audit, etc.); - Ensure the receipt of customer balance confirmations on a bi-annual basis; - Prepare periodic MIS and data management reports to the Direct Manager.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor s degree in Finance, Accounting or any other related field Experience 8+ years of progressive experience in Credit Management, Credit &amp; Collections, or Accounts Receivable. Proven experience managing regional/multi-country credit and collections operations within a multinational or complex business environment. Strong hands-on experience in credit risk assessment, credit limits, payment terms, and customer exposure management. Demonstrated experience setting, reviewing, negotiating, and standardizing credit terms and commercial conditions, in partnership with Sales and Finance. Proven ability to influence commercial decisions, challenge credit exposure, and implement regional credit policies and governance. #LI-LM1</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Lead Specialist - Credit</p><br><br><br>Job Scope <br><p>The Lead specialist - Credit is accountable for applying the company's&nbsp;credit&nbsp;and collection policies and practices while implementing internal control systems. S/He analyses customer requests for&nbsp;credit, minimizes the company's credit risk and maintains the highest level of customer service while coordinating with other departments in resolving issues.&nbsp;</p><br><br><br>Main Duties and Responsibilities <br><p>- Assist in managing the company's financial wellbeing by ensuring compliance, effective risk management and accurate financial reporting;</p><br> <p>- Define and evaluate the credit limits for all customers based on their audited financial statements, asset values, and assessments of new and existing customers;</p><br> <p>- Comply with the reporting timelines and adverse information notification to the insurance company;</p><br> <p>- Anticipate outstanding receivables based on sales forecasts, payment terms, backlog, and input from the sales team;</p><br> <p>- Reconcile accounts receivable, resolve discrepancies, and achieve periodic cash collection targets;</p><br> <p>- Coordinate with internal departments to resolve unpaid debts and oversee legal actions and related settlements when required;</p><br> <p>- Approve the credit line for customer accounts within the approved insurance limit;</p><br> <p>- Manage and streamline LC transactions and ensure the compliance of LC/BG T&amp;C and timely closure of LC/BG payments from banks with minimized financial costs and eliminated risks;</p><br> <p>- Build strong relationships with customers through regular visits, account management, and collection of financial information for credit reviews;</p><br> <p>- Ensure the timely processing and follow up of outstanding invoices;</p><br> <p>- Respond promptly to audit requests (internal audit, bank audit, etc.);</p><br> <p>- Ensure the receipt of customer balance confirmations on a bi-annual basis;</p><br> <p>- Prepare periodic MIS and data management reports to the Direct Manager.</p><br> <br><br>Position Requirements <br><br>Education <br><p>Bachelor’s degree in Finance, Accounting or any other related field</p><br><br><br>Experience <br><p>8+ years of progressive experience in Credit Management, Credit &amp; Collections, or Accounts Receivable.<br>Proven experience managing regional/multi-country credit and collections operations within a multinational or complex business environment.<br>Strong hands-on experience in credit risk assessment, credit limits, payment terms, and customer exposure management.<br>Demonstrated experience setting, reviewing, negotiating, and standardizing credit terms and commercial conditions, in partnership with Sales and Finance.<br>Proven ability to influence commercial decisions, challenge credit exposure, and implement regional credit policies and governance.<br></p><br> <p>#LI-LM1</p><br><br><br><br> </div>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.</li><li>Hospitality or hotel management education is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent English; Arabic and French are strong advantages.</li><li>Professional appearance and excellent personal presentation.</li><li>Strong customer-service and problem-solving skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.</li><li>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.</li><li>Strong attention to detail and ability to multitask.</li><li>Positive attitude, teamwork, and a genuine passion for hospitality.</li></ul><p>Key Competencies</p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>Monitor and maintain the safety and security of all hotel guests, employees, visitors, facilities, and property. Conduct regular patrols of guest areas, back-of-house areas, entrances, parking areas, corridors, and other designated locations. Monitor CCTV cameras, security systems, alarms, and access control systems and report any suspicious or unusual activity. Control and monitor access to restricted and staff-only areas. Monitor hotel entrances and exits and ensure appropriate access procedures are followed. Respond promptly and professionally to security incidents, disturbances, accidents, emergencies, and guest concerns. Assist guests and employees during emergencies and follow established emergency response and evacuation procedures. Handle incidents involving theft, lost and found items, unauthorized access, suspicious behavior, or property damage according to hotel procedures. Prepare accurate and detailed security incident reports and maintain appropriate records. Protect guest privacy and confidentiality and handle sensitive information with discretion. Provide discreet security support for VIP guests, executives, celebrities, and special events when required. Monitor hotel events, functions, conferences, and high-profile activities to ensure a safe and secure environment. Assist in managing guest complaints or difficult situations when security assistance is required, while maintaining a calm and professional approach. Monitor deliveries, contractors, vendors, and service personnel entering and leaving the hotel. Conduct security checks of vehicles and parking areas in accordance with hotel procedures. Safeguard hotel assets, equipment, keys, access cards, and other controlled items. Follow all hotel security policies, procedures, and standards. Ensure compliance with applicable local laws and hotel requirements. Assist with fire prevention, emergency preparedness, evacuation procedures, and other safety measures. Participate in regular security drills, training sessions, and emergency response exercises. Maintain professional appearance, behavior, and communication at all times in accordance with 5-star hotel standards. Maintain strict confidentiality regarding hotel operations, guests, VIPs, employees, and security incidents. Perform other security-related duties as assigned by the Security Supervisor or Security Manager.</p><p>Guest Service Responsibilities</p><p>Maintain a professional, respectful, and discreet attitude when interacting with guests. Provide assistance and directions to guests when appropriate. Handle sensitive or difficult situations calmly and professionally. Ensure security procedures do not negatively affect the guest experience. Maintain a visible but discreet security presence throughout the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Monitor and maintain the safety and security of all hotel guests, employees, visitors, facilities, and property. Conduct regular patrols of guest areas, back-of-house areas, entrances, parking areas, corridors, and other designated locations. Monitor CCTV cameras, security systems, alarms, and access control systems and report any suspicious or unusual activity. Control and monitor access to restricted and staff-only areas. Monitor hotel entrances and exits and ensure appropriate access procedures are followed. Respond promptly and professionally to security incidents, disturbances, accidents, emergencies, and guest concerns. Assist guests and employees during emergencies and follow established emergency response and evacuation procedures. Handle incidents involving theft, lost and found items, unauthorized access, suspicious behavior, or property damage according to hotel procedures. Prepare accurate and detailed security incident reports and maintain appropriate records. Protect guest privacy and confidentiality and handle sensitive information with discretion. Provide discreet security support for VIP guests, executives, celebrities, and special events when required. Monitor hotel events, functions, conferences, and high-profile activities to ensure a safe and secure environment. Assist in managing guest complaints or difficult situations when security assistance is required, while maintaining a calm and professional approach. Monitor deliveries, contractors, vendors, and service personnel entering and leaving the hotel. Conduct security checks of vehicles and parking areas in accordance with hotel procedures. Safeguard hotel assets, equipment, keys, access cards, and other controlled items. Follow all hotel security policies, procedures, and standards. Ensure compliance with applicable local laws and hotel requirements. Assist with fire prevention, emergency preparedness, evacuation procedures, and other safety measures. Participate in regular security drills, training sessions, and emergency response exercises. Maintain professional appearance, behavior, and communication at all times in accordance with 5-star hotel standards. Maintain strict confidentiality regarding hotel operations, guests, VIPs, employees, and security incidents. Perform other security-related duties as assigned by the Security Supervisor or Security Manager. Guest Service Responsibilities Maintain a professional, respectful, and discreet attitude when interacting with guests. Provide assistance and directions to guests when appropriate. Handle sensitive or difficult situations calmly and professionally. Ensure security procedures do not negatively affect the guest experience. Maintain a visible but discreet security presence throughout the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel. Hospitality or hotel management education is an advantage. Excellent communication and interpersonal skills. Fluent English; Arabic and French are strong advantages. Professional appearance and excellent personal presentation. Strong customer-service and problem-solving skills. Ability to remain calm and professional under pressure. Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage. Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays. Strong attention to detail and ability to multitask. Positive attitude, teamwork, and a genuine passion for hospitality.</p><p>Key Competencies</p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>Monitor and maintain the safety and security of all hotel guests, employees, visitors, facilities, and property.<br>Conduct regular patrols of guest areas, back-of-house areas, entrances, parking areas, corridors, and other designated locations.<br>Monitor CCTV cameras, security systems, alarms, and access control systems and report any suspicious or unusual activity.<br>Control and monitor access to restricted and staff-only areas.<br>Monitor hotel entrances and exits and ensure appropriate access procedures are followed.<br>Respond promptly and professionally to security incidents, disturbances, accidents, emergencies, and guest concerns.<br>Assist guests and employees during emergencies and follow established emergency response and evacuation procedures.<br>Handle incidents involving theft, lost and found items, unauthorized access, suspicious behavior, or property damage according to hotel procedures.<br>Prepare accurate and detailed security incident reports and maintain appropriate records.<br>Protect guest privacy and confidentiality and handle sensitive information with discretion.<br>Provide discreet security support for VIP guests, executives, celebrities, and special events when required.<br>Monitor hotel events, functions, conferences, and high-profile activities to ensure a safe and secure environment.<br>Assist in managing guest complaints or difficult situations when security assistance is required, while maintaining a calm and professional approach.<br>Monitor deliveries, contractors, vendors, and service personnel entering and leaving the hotel.<br>Conduct security checks of vehicles and parking areas in accordance with hotel procedures.<br>Safeguard hotel assets, equipment, keys, access cards, and other controlled items.<br>Follow all hotel security policies, procedures, and standards.<br>Ensure compliance with applicable local laws and hotel requirements.<br>Assist with fire prevention, emergency preparedness, evacuation procedures, and other safety measures.<br>Participate in regular security drills, training sessions, and emergency response exercises.<br>Maintain professional appearance, behavior, and communication at all times in accordance with 5-star hotel standards.<br>Maintain strict confidentiality regarding hotel operations, guests, VIPs, employees, and security incidents.<br>Perform other security-related duties as assigned by the Security Supervisor or Security Manager.<br>Guest Service Responsibilities<br>Maintain a professional, respectful, and discreet attitude when interacting with guests.<br>Provide assistance and directions to guests when appropriate.<br>Handle sensitive or difficult situations calmly and professionally.<br>Ensure security procedures do not negatively affect the guest experience.<br>Maintain a visible but discreet security presence throughout the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications &amp; Requirements</p>

<p>Welcome and greet guests in a warm, professional, and courteous manner. Perform check-in and check-out procedures accurately and efficiently. Verify guest reservations, identification, payment details, and room preferences. Provide guests with information about hotel facilities, services, restaurants, and local attractions. Handle guest requests, inquiries, complaints, and special arrangements professionally. Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability. Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service. Manage room keys, guest profiles, wake-up calls, messages, and other front office requests. Process cash, credit card, and other payment transactions accurately. Maintain accurate guest accounts and assist with billing discrepancies. Promote hotel services and suitable upgrades while maintaining a guest-focused approach. Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention. Handle telephone calls and correspondence professionally. Follow hotel standards for guest privacy, security, safety, and confidentiality. Maintain a clean, organized, and professional front desk area. Record and communicate guest issues and special requests during shift handovers. Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager. Follow all hotel policies, procedures, and luxury service standards. Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.</li><li>Hospitality or hotel management education is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent English; Arabic and French are strong advantages.</li><li>Professional appearance and excellent personal presentation.</li><li>Strong customer-service and problem-solving skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.</li><li>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.</li><li>Strong attention to detail and ability to multitask.</li><li>Positive attitude, teamwork, and a genuine passion for hospitality.</li></ul><p>Key Competencies</p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>Monitor and maintain the safety and security of all hotel guests, employees, visitors, facilities, and property.<br>Conduct regular patrols of guest areas, back-of-house areas, entrances, parking areas, corridors, and other designated locations.<br>Monitor CCTV cameras, security systems, alarms, and access control systems and report any suspicious or unusual activity.<br>Control and monitor access to restricted and staff-only areas.<br>Monitor hotel entrances and exits and ensure appropriate access procedures are followed.<br>Respond promptly and professionally to security incidents, disturbances, accidents, emergencies, and guest concerns.<br>Assist guests and employees during emergencies and follow established emergency response and evacuation procedures.<br>Handle incidents involving theft, lost and found items, unauthorized access, suspicious behavior, or property damage according to hotel procedures.<br>Prepare accurate and detailed security incident reports and maintain appropriate records.<br>Protect guest privacy and confidentiality and handle sensitive information with discretion.<br>Provide discreet security support for VIP guests, executives, celebrities, and special events when required.<br>Monitor hotel events, functions, conferences, and high-profile activities to ensure a safe and secure environment.<br>Assist in managing guest complaints or difficult situations when security assistance is required, while maintaining a calm and professional approach.<br>Monitor deliveries, contractors, vendors, and service personnel entering and leaving the hotel.<br>Conduct security checks of vehicles and parking areas in accordance with hotel procedures.<br>Safeguard hotel assets, equipment, keys, access cards, and other controlled items.<br>Follow all hotel security policies, procedures, and standards.<br>Ensure compliance with applicable local laws and hotel requirements.<br>Assist with fire prevention, emergency preparedness, evacuation procedures, and other safety measures.<br>Participate in regular security drills, training sessions, and emergency response exercises.<br>Maintain professional appearance, behavior, and communication at all times in accordance with 5-star hotel standards.<br>Maintain strict confidentiality regarding hotel operations, guests, VIPs, employees, and security incidents.<br>Perform other security-related duties as assigned by the Security Supervisor or Security Manager.</p><p>Guest Service Responsibilities<br>Maintain a professional, respectful, and discreet attitude when interacting with guests.<br>Provide assistance and directions to guests when appropriate.<br>Handle sensitive or difficult situations calmly and professionally.<br>Ensure security procedures do not negatively affect the guest experience.<br>Maintain a visible but discreet security presence throughout the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<p>Welcome and greet guests in a warm, professional, and courteous manner.<br>Perform check-in and check-out procedures accurately and efficiently.<br>Verify guest reservations, identification, payment details, and room preferences.<br>Provide guests with information about hotel facilities, services, restaurants, and local attractions.<br>Handle guest requests, inquiries, complaints, and special arrangements professionally.<br>Maintain a strong knowledge of room types, rates, promotions, hotel facilities, and current availability.<br>Coordinate with Housekeeping, Reservations, Concierge, Bell Desk, Engineering, and Food &amp; Beverage to ensure smooth guest service.<br>Manage room keys, guest profiles, wake-up calls, messages, and other front office requests.<br>Process cash, credit card, and other payment transactions accurately.<br>Maintain accurate guest accounts and assist with billing discrepancies.<br>Promote hotel services and suitable upgrades while maintaining a guest-focused approach.<br>Ensure VIP, repeat, long-stay, and special-occasion guests receive personalized attention.<br>Handle telephone calls and correspondence professionally.<br>Follow hotel standards for guest privacy, security, safety, and confidentiality.<br>Maintain a clean, organized, and professional front desk area.<br>Record and communicate guest issues and special requests during shift handovers.<br>Assist in resolving guest complaints and escalate complex issues to the Front Office Supervisor or Manager.<br>Follow all hotel policies, procedures, and luxury service standards.<br>Perform other duties assigned by the Front Office Management.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in a front office or guest-service position, preferably in a 4- or 5-star hotel.</li><li>Hospitality or hotel management education is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent English; Arabic and French are strong advantages.</li><li>Professional appearance and excellent personal presentation.</li><li>Strong customer-service and problem-solving skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Good computer skills and familiarity with hotel PMS systems such as Opera is an advantage.</li><li>Ability to work flexible shifts, including morning, evening, night, weekends, and public holidays.</li><li>Strong attention to detail and ability to multitask.</li><li>Positive attitude, teamwork, and a genuine passion for hospitality.</li></ul><p><strong>Key Competencies</strong></p><ul><li>Luxury guest service</li><li>Communication skills</li><li>Guest complaint handling</li><li>Attention to detail</li><li>Teamwork</li><li>Professionalism</li><li>Problem solving</li><li>Upselling skills</li><li>Cash and payment handling</li><li>Time management</li><li>Cultural awareness</li><li>Confidentiality and discretion</li></ul>

<p>The Receptionist serves as the welcoming face of the gym, ensuring all members and visitors feel valued and well-assisted from the moment they arrive. This role combines hospitality, administrative efficiency, and attention to detail by greeting members warmly, managing registrations, and processing payments.</p><p>I. Duties and Responsibilities:</p><p>1. Welcome and greet all members and visitors in a professional, friendly manner</p><p>Stand or sit upright, maintain eye contact, and smile when greeting members. Use members names, when possible, to create a personalized experience. Provide support to all members inquiries and guide them</p><p>2. Register new members and manage membership renewals</p><p>Guide new members through the registration process, ensuring processes are completed accurately. Verify and input member details into the system, maintaining accuracy and confidentiality. Explain membership packages, promotions, and benefits clearly.</p><p>3. Handle cash and process transactions accurately</p><p>Process payments for memberships, products, or services through cash, card, or digital methods. Issue receipts and update payments. Follow proper cash-handling procedures, including daily balancing and reconciliation. Report any discrepancies or errors to the manager immediately.</p><p>4. Maintain a clean, organized, and professional reception area</p><p>Keep the desk surface tidy and organized</p><p>Ensure the area around the reception is clean and welcoming at all times. Report any facility maintenance issues to the appropriate department promptly.</p><p><strong>Desired Candidate Profile</strong></p><p>Empathy and patience: especially when handling complaints or frustration.</p><p>Teamwork: Quite relevant in a gym environment. Ability of the team as a whole to streamline and optimize the customer s experience.</p><p>Communication and problem solving: The ability to convey information in a concise and clear manner- both verbally and non-verbally which would directly contribute in preventing and/or efficiently tackling and treating problems.</p><p>Accountability: Fostering a work environment based on transparency and clearly defined roles and responsibilities, which would have a direct positive impact on the work culture.</p><p>Creativity and Adaptability: The ability to think out of the box and adapt to new ways of doing.</p><p>Customer Centricity: Having the proper mindset, focus and drive in order to be continuously aware of customer trends, shifts, needs and expectations.</p>

<p>Monitor and maintain the safety and security of all hotel guests, employees, visitors, facilities, and property.<br>Conduct regular patrols of guest areas, back-of-house areas, entrances, parking areas, corridors, and other designated locations.<br>Monitor CCTV cameras, security systems, alarms, and access control systems and report any suspicious or unusual activity.<br>Control and monitor access to restricted and staff-only areas.<br>Monitor hotel entrances and exits and ensure appropriate access procedures are followed.<br>Respond promptly and professionally to security incidents, disturbances, accidents, emergencies, and guest concerns.<br>Assist guests and employees during emergencies and follow established emergency response and evacuation procedures.<br>Handle incidents involving theft, lost and found items, unauthorized access, suspicious behavior, or property damage according to hotel procedures.<br>Prepare accurate and detailed security incident reports and maintain appropriate records.<br>Protect guest privacy and confidentiality and handle sensitive information with discretion.<br>Provide discreet security support for VIP guests, executives, celebrities, and special events when required.<br>Monitor hotel events, functions, conferences, and high-profile activities to ensure a safe and secure environment.<br>Assist in managing guest complaints or difficult situations when security assistance is required, while maintaining a calm and professional approach.<br>Monitor deliveries, contractors, vendors, and service personnel entering and leaving the hotel.<br>Conduct security checks of vehicles and parking areas in accordance with hotel procedures.<br>Safeguard hotel assets, equipment, keys, access cards, and other controlled items.<br>Follow all hotel security policies, procedures, and standards.<br>Ensure compliance with applicable local laws and hotel requirements.<br>Assist with fire prevention, emergency preparedness, evacuation procedures, and other safety measures.<br>Participate in regular security drills, training sessions, and emergency response exercises.<br>Maintain professional appearance, behavior, and communication at all times in accordance with 5-star hotel standards.<br>Maintain strict confidentiality regarding hotel operations, guests, VIPs, employees, and security incidents.<br>Perform other security-related duties as assigned by the Security Supervisor or Security Manager.</p><p>Guest Service Responsibilities<br>Maintain a professional, respectful, and discreet attitude when interacting with guests.<br>Provide assistance and directions to guests when appropriate.<br>Handle sensitive or difficult situations calmly and professionally.<br>Ensure security procedures do not negatively affect the guest experience.<br>Maintain a visible but discreet security presence throughout the hotel.</p><p><strong>Desired Candidate Profile</strong></p><br>

<p><b>Sales responsibilities</b></p><p>* Greet and qualify showroom visitors (gym owners, hotels, clinics, corporate/residential buildings, home-gym buyers)</p><p>* Demo equipment, explain specs, materials, warranty, and load ratings</p><p>* Prepare quotations, follow up on open quotes, and close orders</p><p>* Log every lead and interaction in the CRM no lead left untracked</p><p>* Coordinate delivery and installation dates with the logistics/technical team</p><p>* Handle after-sale calls: spare parts, warranty claims, complaints</p><p>* Maintain showroom presentation clean floor, correct pricing, working units</p><p>Online support responsibilities</p><p>* Respond to WhatsApp Business inquiries and Instagram/Facebook/TikTok DMs during working hours target first response under 15 minutes</p><p>* Answer questions on pricing, availability, specs, and delivery; send catalogues, photos, and videos on request</p><p>* Qualify online leads and convert them to showroom visits, site visits, or direct quotations</p><p>* Send quotations and follow-ups over WhatsApp and track them like any other lead</p><p>* Monitor comments on posts and ads; move serious inquiries into DM</p><p>* Escalate complaints, custom projects, and large-project inquiries to the Sales Manager</p><p>* Keep saved replies, catalogue files, and price lists current</p><p>* Report weekly on inquiry volume, response time, and conversion by channel</p><p>Stock responsibilities</p><p>* Receive and inspect incoming shipments against packing lists and supplier invoices; flag shortages and damages immediately</p><p>* Record all stock in/out movements (sales, transfers, returns, demo units) on the same day</p><p>* Run weekly cycle counts and a full monthly count; investigate and report variances</p><p>* Maintain accurate item codes, barcodes, and locations across showroom and warehouse</p><p>* Flag slow-moving and low-stock items to management for reorder</p><p>* Manage spare parts inventory</p><p>KPIs Monthly sales target Quote-to-close rate Online first-response time</p><p>Package Base salary + commission on sales. Working hours per mall schedule, including weekends on rotation.</p><p><strong>Desired Candidate Profile</strong></p><p>2+ years in retail/B2B sales, showroom sales, inventory control, or online customer support</p><p>Fluent Arabic and English (written and spoken) clear, professional writing for chat</p><p>Comfortable with Excel, inventory/POS software, WhatsApp Business, and social media inboxes</p><p>Physically able to handle equipment (plates, dumbbells, machine parts)</p><p>Organized, detail-driven, honest with numbers</p><p>Fitness industry or equipment background is a strong plus</p><p>Valid driver s license preferred</p>

<p><b>JOB PURPOSE</b></p><p>The Sales Representative is responsible for driving sales growth, maximizing profitability, and expanding market penetration within a designated territory by promoting and selling products. The role also involves identifying potential customers, developing new business opportunities, and maintaining strong relationships with existing clients.</p><p><b><br></b></p><p><b>KEY RESPONSIBILITIES</b></p><p>Sales</p><ul><li>Review customers' inventory levels regularly to identify replenishment needs and prepare appropriate orders.</li><li>Manage the sales process efficiently to meet sales objectives and increase business volume.</li><li>Follow the approved sales cycle to ensure effective customer follow-up and provide high-quality service.</li><li>Identify and acquire new customers within the assigned territory to expand market coverage and boost sales.</li><li>Promote the complete product portfolio while strengthening relationships with existing customers to increase brand market share.</li><li>Inform customers about newly launched products, promotional offers, and bundle deals.</li><li>Maximize sales performance across all assigned brands through consistent and productive customer visits.</li><li>Communicate any issues encountered in the field, along with suggested solutions, to the Sales Supervisor or Manager.</li><li>Prepare and submit all required reports requested by the direct supervisor in a timely manner.</li><li>Achieve the assigned monthly sales targets.</li><li>Monitor products approaching their expiry dates with customers and encourage pharmacists to prioritize selling products with the earliest expiration dates.</li><li>Minimize product returns by continuously monitoring customer inventory during routine visits.</li><li>Conduct monthly reviews of year-to-date sales performance by customer and by brand, comparing results with the previous year's performance.</li></ul><p>Collections and Receivables</p><ul><li>Coordinate to monitor customer account statements and ensure that credit notes and financial adjustments are processed promptly.</li><li>Collect outstanding invoices according to agreed payment terms to reduce overdue balances.</li><li>Regularly review customer account status to verify the timely completion of credit notes and other financial settlements.</li><li>Meet the monthly collection objectives established by the company.</li></ul><p>Market Intelligence</p><ul><li>Gather market information related to competitors' products, sales activities, promotions, new launches, and marketing initiatives to support business competitiveness.</li><li>Complete daily sales reports documenting customer visits, sales activities, and order details to facilitate performance tracking.</li></ul><p>Merchandising (When Applicable)</p><ul><li>Implement merchandising standards by arranging product displays and promotional materials in accordance with brand guidelines to improve visibility and stimulate sales.</li><li>Document and report merchandising activities, including display conditions before and after implementation.</li></ul>

<p>The Digital Marketing Officer is responsible for establishing and building the company's digital presence from the ground up during its pre-operational, construction, and project development phase. Acting as a hands-on digital marketing generalist, the incumbent will create early brand awareness, build an engaged online community, and lay the digital foundations required for a successful commercial launch.<br> This is a builder role rather than a maintenance role: the successful candidate will operate with significant autonomy, working directly with senior stakeholders to shape the company's digital identity, voice, and audience ahead of go-to-market, while progressively developing the systems, content libraries, and analytics practices the future Marketing function will rely on.<br><br><br> Lead the end-to-end build-out of the company's digital presence, including social media channels, website content, and digital brand assets, ahead of commercial launch.<br> Establish and maintain consistent brand identity, tone of voice, and visual guidelines across all digital touchpoints.<br> Develop a pre-launch digital roadmap in coordination with the Marketing Manager, aligned to major project development milestones.<br> Build and nurture an online community of prospective customers, partners, and stakeholders in advance of the company's commercial launch.<br> Manage day-to-day operations of the company's social media platforms, including scheduling, publishing, and community engagement.<br> Create and coordinate engaging digital content (copy, graphics, short-form video) in collaboration with designers, videographers, and external creative agencies.<br> Respond to audience inquiries and comments across digital platforms in a timely, professional, and brand-consistent manner.<br> Develop and execute digital marketing campaigns across paid, owned, and earned channels.<br> Manage the company's social media platforms (LinkedIn, Instagram, Facebook, X/Twitter, TikTok, YouTube, as applicable).<br> Create engaging content (written, visual, and video) and coordinate closely with designers and creative agencies on production.<br> Manage the corporate website's content, structure, and search engine optimization (SEO).<br> Support branding and corporate identity initiatives, ensuring consistency across all digital and print collateral.<br><br><br><br></p><p><strong>Desired Candidate Profile</strong></p><p>Approximately two to four (2- 4) years of relevant experience in digital marketing, social media management, or digital content creation.<br> Experience working with brands in a startup, agency, or fast-paced environment is an advantage.<br> Exposure to pre-launch, rebranding, or greenfield marketing initiatives is a strong plus, though not required.</p>

<p><b>Main Duties &amp; Responsibilities:</b></p><ul><li>Trust worthy, organized, clean, honest and polite are must qualities for a cashier.</li><li>Spoils our guests with a big smile on his face.</li><li>Places walk-ins and callers orders.</li><li>Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.</li><li>Coordinate with in-house and third part delivery staff</li><li>Prepare daily sales by email and send it to appropriate managers.</li><li>Ensures that the amount received from the customer (Cash, check or plastic cards) matches with the bill .</li><li>Assures the proper exchange.</li><li>If payment is by debit/credit cards, ensures that the amount withdrawn from the POS is equal to the selling bill being aware of the currency assuring that the second printed copy from the CCM, is returned to him signed by the customer .</li><li>If payment is by check , ensures that the check is clearely written and well signed in the proper place with a correct date, and the customer s mobile number on the back.</li><li>Returns the bill and exchanged money to the managing owners to be returned to the guest.</li><li>Ensures that the returned tips are put in the global tips box</li><li>Prints out the End of day Report from the computer system, and the closing Settlement Report from the POS machine.</li><li>Ensures to return the correct amount of cash, with all the related documents to the drawer- under the Restaurant Manager s supervision, and makes sure to return all extra cash in drawer to accounting department.</li><li>Ensures to log off from all the computer system, and to turn off all the related equipments and computers.</li><li>Maintains a tidy and clean cashier desk and drawer at all times</li><li>Undertakes any other reasonable task requested by top management.</li><li>Leaves no cash, credit card bill or check is to be left or put in drawer at any time without a proof bill or paper slip or detailed explanation of its existance</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1 year of experience in a similar position.</p><p>English/French Proficiency.</p><p>Good Communication skills</p>