Planning and Development Specialist Jobs in Lebanon

Job Summary <br> <br>The Dietitian / R&D Nutrition Specialist is responsible for developing, calculating, reviewing, and validating the nutritional composition of the company's food products. The role ensures that all nutritional facts panels, ingredient declarations, and nutrition-related claims comply with applicable local and international food labeling regulations. The position works closely with the R&D, Quality Assurance, Production, Procurement, and Marketing teams to support new product development and maintain accurate nutritional information. <br> <br>Key Responsibilities <br>Nutrition Analysis & Labeling <br>Calculate and verify the nutritional values of all food products using approved nutritional databases or laboratory analysis. <br>Prepare and maintain Nutrition Facts Panels for product labels. <br>Review recipes and formulations to ensure the accuracy of nutritional information. <br>Update nutritional values whenever recipes or ingredients change. <br>Verify ingredient lists, allergen declarations, and nutrition claims. <br>Research & Product Development <br>Participate in the development and reformulation of new and existing products. <br>Recommend healthier ingredient alternatives while maintaining product quality and functionality. <br>Support innovation projects by evaluating the nutritional impact of product formulations. <br>Conduct nutritional assessments of new ingredients and raw materials. <br>Regulatory Compliance <br>Ensure compliance with local and international food labeling regulations. <br>Monitor changes in food legislation related to nutrition labeling and health claims. <br>Assist in preparing documentation required for product registration and regulatory approvals. <br>Maintain accurate records of nutritional calculations, supporting documents, and product specifications. <br>Quality & Continuous Improvement <br>Coordinate laboratory nutritional testing when required. <br>Validate laboratory reports against calculated nutritional values. <br>Investigate discrepancies in nutritional data and recommend corrective actions. <br>Participate in internal and external audits related to food labeling and nutritional compliance. <br>Cross-Functional Collaboration <br>Work closely with Marketing to ensure all nutrition-related promotional materials are accurate and compliant. <br>Support Procurement by evaluating the nutritional impact of alternative raw materials. <br>Provide nutritional guidance to Sales and Customer Service when required. <br>Train internal teams on nutrition labeling requirements and food regulations. <br>Qualifications <br>Bachelor's degree in Nutrition, Dietetics, Food Science, Food Technology, or a related field. <br>Registered Dietitian (where applicable) is an advantage. <br>2–5 years of experience in food manufacturing, FMCG, or food product development. <br>Experience with nutrition analysis software and food composition databases is preferred. <br>Knowledge of food labeling regulations and nutritional claims. <br>Skills & Competencies <br>Strong analytical and mathematical skills. <br>Knowledge of food composition and nutrition principles. <br>Understanding of food manufacturing processes. <br>Excellent attention to detail and accuracy. <br>Strong organizational and documentation skills. <br>Ability to interpret food regulations and standards. <br>Effective communication and teamwork skills. <br>Proficiency in Microsoft Office, particularly Excel. <br>Key Performance Indicators (KPIs) <br>Accuracy of nutritional facts and product labeling. <br>Compliance with food labeling regulations. <br>Timely completion of nutritional analyses for new products. <br>Number of labeling errors or regulatory non-conformities. <br>Timely updates following recipe or formulation changes. <br>Successful completion of regulatory and quality audits

Role Purpose <br>Provide end-user IT support by installing, maintaining, and troubleshooting hardware, software, networks, and IT systems to ensure reliable business operations and high-quality technical support across the organization. <br>Key Requirements <br>Bachelor's degree in Computer Science, Computer Engineering, or a related field. <br>MCSE and CCNA certifications are preferred. <br>Minimum 2 years of experience in IT support or infrastructure. <br>Strong knowledge of Microsoft 365, Active Directory, Windows Server, VMware ESXi, TCP/IP networking, and Fortinet solutions. <br>Experience supporting desktops, laptops, printers, IP telephony, backup systems, and end-user devices. <br>Core Competencies <br>Technical troubleshooting and problem-solving <br>Customer service orientation <br>Communication and interpersonal skills <br>Time management and multitasking <br>Results-driven with strong execution skills <br>Adaptability and teamwork <br>Analytical thinking and attention to detail

Responsibilities <br>Communicate with agents daily through phone calls and chat. <br>Clearly explain job responsibilities, tasks, and expectations. <br>Maintain a friendly and professional communication environment. <br>Motivate, support, and guide agents to improve their performance. <br>Build and maintain positive professional relationships with agents. <br>Monitor and follow up on agents’ work and performance. <br>Communicate with agents across different international markets. <br>Identify performance issues and provide appropriate support and guidance. <br>Requirements <br>Fluent in French, both written and spoken. <br>Good communication skills in English. <br>Comfortable handling daily phone calls and chat communication. <br>Basic computer skills. <br>Basic knowledge of Google Sheets/Excel. <br>Previous experience in customer service, retention, sales, call centers, or a similar role is an advantage. <br>Personal Qualities <br>Confident and friendly. <br>Excellent communication and interpersonal skills. <br>Hardworking and responsible. <br>Detail-oriented. <br>Patient and supportive. <br>Able to motivate others and build strong professional relationships. <br>Adaptable and willing to learn. <br>Benefits <br>Performance-based bonus after probation. <br>Work phone provided. <br>Laptop provided if needed. <br>Training and professional development opportunities. <br>Daily free meal, dessert, soft drink, and coffee. <br>Location: Beirut, Lebanon – Office-Based <br>Employment Type: Full-Time <br>Work Schedule: 5 days/week, 2 days off

Are you a proven closer with a solid background in telesales? TATOUCHE is hiring Senior Outbound Telesales Specialists to tackle high-intent lead databases and drive substantial revenue. You will handle complex prospect calls, negotiate contract details, and mentor junior team members. If you have a proven track record of consistently exceeding phone sales quotas, join our team

<p>Kilzi &amp; Co. SAL is looking for a motivated and results-driven Male Outdoor Product Sales Specialist to join our team.</p><p>Key Responsibilities:</p><ul><li>Develop and maintain strong relationships with existing and potential customers.</li><li>Visit contractors, engineers, companies, and project sites to identify sales opportunities.</li><li>Promote Kilzi &amp; Co. s insulation, construction, and related products.</li><li>Follow up on quotations, orders, and customer requirements.</li><li>Identify new business opportunities and contribute to achieving sales targets.</li><li>Coordinate with the indoor sales and other departments to ensure smooth order follow-up.</li><li>Provide customers with suitable product solutions based on their needs.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li>Experience: 2-3 years in outdoor sales.</li><li>Experience in construction materials, insulation, building materials, or a related field is a plus.</li><li>Strong communication, negotiation, and customer relationship skills.</li><li>Self-motivated, proactive, and results-oriented.</li><li>Good knowledge of the Lebanese market and ability to develop a customer network.</li><li>Valid Public Driving License ( ).</li><li>Ability to drive a manual-gear vehicle.</li><li>Good command of English and Arabic; French is a plus.</li></ul>

Join our corporate communications department as an AI Visual & Video Specialist. You will produce corporate collateral, internal communications, and promo videos using AI tools. <br> <br>DUTIES: <br>• Design corporate decks, social graphics, and digital assets using Adobe + Generative AI <br>• Edit corporate videos, event recap reels, and training content with AI-assisted post-production <br>• Enhance video quality using AI upscaling, noise removal, and smart reframing <br>• Maintain strict brand consistency while utilizing modern AI graphics tools <br> <br>REQUIREMENTS: <br>• Demonstrated portfolio featuring graphic design, video edits, and AI tool integration <br>• Advanced skill in Photoshop, Illustrator, Premiere Pro, After Effects, and Midjourney <br>• High attention to detail and accuracy

Profile" <br>Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. <br>Minimum 2–3 years of relevant accounting and/or cost-control experience, preferably within restaurants, hotels, or the hospitality industry. <br>Strong understanding of restaurant inventory, purchasing, recipe costing, and F&B cost-control processes. <br>Good knowledge of accounting principles and financial reporting. <br>Experience with accounting, ERP, inventory, and POS systems is preferred. <br>Advanced proficiency in Microsoft Excel. <br> <br>Accounting & Financial Reporting: <br>Record and maintain accurate daily accounting transactions. <br>Handle accounts payable and accounts receivable activities. <br>Review supplier invoices, credit notes, payments, and supporting documentation. <br>Perform bank, cash, supplier, and account reconciliations. <br>Assist in monthly closing and preparation of financial reports. <br>Maintain proper filing and documentation of accounting transactions. <br>Monitor petty cash transactions and ensure appropriate supporting documents. <br>Assist in preparing the monthly Profit & Loss (P&L) Statement. <br>Ensure transactions are properly allocated to the relevant cost centers and accounts. <br> <br>Food & Beverage Cost Control: <br>Monitor food, beverage, shisha, and other operational costs. <br>Calculate and monitor actual versus theoretical food and beverage costs. <br>Analyze monthly cost percentages and investigate significant variances. <br>Maintain and review recipe costing and standard cost sheets. <br>Ensure selling prices and recipe costs are accurately reflected in the system. <br>Monitor portion costs and coordinate with Kitchen and Operations regarding discrepancies. <br>Analyze product profitability and provide recommendations regarding pricing and cost optimization. <br>Support management with menu engineering and item profitability analysis

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose • Responsible for supporting the implementation of regulatory strategies and plans for Pharmaline's portfolio and licensed products locally and in export markets.<br>• Responsible for ensuring timely marketing authorization, approvals and lifecycle management of products in local and export markets, while guaranteeing compliance with regulatory requirements.<br>• Perform duties in accordance with Malia Group Policies and Procedures.<br> <br><br> Duties And Responsibilities On Regulatory Affairs<br>• Ensure Pharmaline products comply with registration, pricing, and reimbursement regulations in local and export markets.<br>• Manage Pharmaline’s and licensors’ regulatory portfolio including preparation and submission of CTD dossiers, new registrations, variations, renewals, repricing, and lifecycle management submissions in local and export markets.<br>• Conduct daily visits to the Ministry of Public Health (MoPH) to follow up on regulatory submissions, applications and approvals.<br>• Prepare registration and repricing applications for Pharmaline and licensed pharmaceutical and para-pharmaceutical products for local and export markets.<br>• Ensure all regulatory aspects of applications submitted to Ministries, reimbursement institutions, governmental and non-governmental entities, Orders of Pharmacists, and Orders of Physicians are completed within the required timeframe.<br>• Coordinate artwork review for Pharmaline's portfolio in collaboration with the manufacturing team, ensuring compliance with regulations and quality standards.<br>• Maintain proper documentation systems for all Regulatory Affairs activities and submissions.<br>• Support regulatory compliance readiness and assist in preparation for regulatory inspections and audits.<br>• Coordinate Regulatory Affairs matters related to the manufacturing site; organize and follow up on local, foreign, public and private regulatory inspections and related certificates issuance for the site in coordination with concerned departments.<br>• Maintain effective relationships with regulatory authorities, ministries, institutions, and principals to ensure efficient execution and follow-up of regulatory activities.<br>• Ensure a high standard of service with the regulatory liaison of the Principals.<br>• Support regulatory applications related to product reimbursement and introduction of products into hospitals and other healthcare institutions as needed.<br>• Support supply chain activities such as invoice legalization, customs declarations and inspection process when needed.<br>• Coordinate with the legal department for the trademarks registration at the Ministry of Economy &amp; Trade.<br>• Monitor and stay up to date with national and international regulatory guidelines, requirements and best practices<br>On Pharmacovigilance Support<br>• Support pharmacovigilance operational activities under Regulatory Affairs supervision, including case processing coordination, literature screening, safety reporting and compliance.<br>• Coordinate pharmacovigilance activities with external service providers when required.<br>• Assist in literature screening and safety information monitoring.<br>• Contribute to the preparation and submission of Periodic Safety Update Reports (PSURs).<br>• Ensure compliance with pharmacovigilance reporting timelines and requirements.<br>On Interdepartmental Tasks<br>• Share with the Marketing team regulatory intelligence feedback including competitor and market regulatory information.<br>• Control shipping documents of goods prior to their submission to the Ministry of Public Health (MoPH) in coordination with the procurement department and follow up when needed.<br>• Generate and share with concerned departments, knowledge on local and international pharmaceutical regulations (Registration, pricing, patent..).<br>• Collaborate proactively with the R&amp;D, Marketing and Sales departments to ensure smooth and timely execution of approved plans.<br><br> <br><br> </div>

<p><h4>About Infoquest</h4> <p>At Infoquest, we believe that better decisions shape better futures. We are a next-generation custom sourcing expert network serving consultants, investors, and corporate strategists. Our mission is to close critical knowledge gaps by quickly, accurately, and in full compliance connecting decision-makers with highly specialized subject matter experts.</p> <p>What started as a vision to become the first homegrown expert network in the Middle East has evolved into an international business serving clients across multiple regions. Today, with offices in Beirut and Bogotá, we continue to expand our global footprint while maintaining the entrepreneurial spirit that fueled our growth.</p> <p>We operate with urgency, ownership, and high standards. We value accountability, adaptability, and precision in everything we do. Joining Infoquest means becoming part of a fast-growing, performance-driven environment where impact is visible and growth is earned.</p> <h4>Role Overview</h4> <p>The Senior Talent Acquisition Specialist will play a key role in supporting both Talent Acquisition and Human Resources initiatives across the organization. This position will be responsible for managing recruitment activities across Lebanon and Colombia while also supporting onboarding, employee engagement, performance management, and HR operations.</p> <p>The ideal candidate is proactive, highly organized, people-oriented, and comfortable operating in a fast-paced environment where priorities evolve quickly and ownership is expected.</p> <h4>Key Responsibilities</h4> <strong>Recruitment & Talent Acquisition</strong><br> <li>Lead end-to-end recruitment activities for positions across both Lebanon and Colombia.</li> <li>Source candidates through various channels, including LinkedIn, job boards, referrals, networking, and university partnerships.</li> <li>Screen applications and coordinate subsequent interview stages with hiring managers.</li> <li>Manage candidate pipelines and ensure a positive candidate experience throughout the recruitment process.</li> <li>Develop and implement effective sourcing and recruitment strategies to attract high-quality talent.</li> <li>Coordinate and participate in university recruitment initiatives, career fairs, and employer branding activities.</li> <li>Build and maintain relationships with universities, student organizations, and career centers to strengthen the talent pipeline.</li> <strong>Onboarding & Orientation</strong><br> <li>Lead the onboarding process for new hires under the guidance of the HR Manager.</li> <li>Coordinate onboarding schedules and ensure all required documentation is completed before the employee's start date.</li> <li>Assist in conducting onboarding and orientation sessions covering company policies, procedures, available tools, and workplace expectations.</li> <li>Support new employees throughout their integration into the company.</li> <strong>HR Administration</strong><br> <li>Maintain employee records and ensure HR documentation is accurate, organized, and up to date.</li> <li>Support the development, implementation, and communication of HR policies and procedures.</li> <li>Maintain HR databases and generate reports as needed.</li> <li>Assist with HR documentation, employee letters, and administrative processes.</li> <strong>Employee Relations & Engagement</strong><br> <li>Coordinate employee engagement activities, team-building events, and company outings.</li> <li>Monitor employee satisfaction through surveys, feedback sessions, and other engagement tools.</li> <li>Assist in implementing initiatives designed to improve employee experience, engagement, and retention.</li> <li>Support a positive and collaborative work environment by responding to employee inquiries and concerns.</li> <strong>Performance Management & Learning & Development</strong><br> <li>Support the performance review cycle, including preparation, tracking, and follow-up activities.</li> <li>Help with learning and development initiatives and maintain training records.</li> <li>Assist in coordinating training sessions, coaching programs, and employee development plans.</li> <li>Support managers and employees in achieving development objectives and growth goals.</li> <h4>What We're Looking For</h4> <li>2–4 years of experience in Talent Acquisition, Human Resources, Recruitment, or a related field.</li> <li>Experience managing recruitment processes and sourcing candidates through multiple channels.</li> <li>Strong interviewing, communication, and stakeholder management skills.</li> <li>Excellent organizational and time-management abilities.</li> <li>Ability to manage multiple priorities and projects simultaneously.</li> <li>Strong attention to detail and administrative skills.</li> <li>Experience using ATS platforms, LinkedIn Recruiter, and HR systems is preferred.</li> <li>Comfortable operating in a fast-paced, performance-driven environment.</li> <li>Strong sense of ownership, accountability, and initiative.</li> <li>Fluency in English is required; additional languages are a plus.</li> <h4>What We Offer</h4> <li>Clear career progression and access to learning and development programs.</li> <li>Exposure to international hiring and HR initiatives across multiple markets.</li> <li>The opportunity to play a key role in the growth of a rapidly scaling company.</li> <li>A vibrant workspace in the Beirut Digital District.</li> <li>Direct collaboration with senior leadership and cross-functional teams.</li></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Toters Commercial team is looking for a diligent, eloquent, and organized individual to be part of the content team and pipeline, based in Beirut, and to support Toters growth across markets.</p> <p>We are looking for an organized individual who can manage multiple stakeholders while maintaining processes, quality control, and making sure Toters app content is uploaded in an appealing and timely manner. The selected candidate will help Toters expand its selection by offering customers a wider variety of stores and restaurants in Lebanon. </p> <p> <b><br> </b></p> <p><b>RESPONSIBILITIES</b></p> <p> <br> </p> <ul> <li>Build, train, and develop a team of content writers and app maintenance specialists in Beirut and remotely</li> <li>Manage content pipeline across three markets (more in the future) while aligning with Category Management teams to meet launch deadlines</li> <li>Respond to merchant queries and requests about their app-content and delegate menu updates to team as necessary</li> <li>Maintain quality control by reviewing descriptions, categorization, content, and team s work, including creating stores</li> <li>Evaluate and improve existing tools and processes in content</li> <li>Manage store photography pipeline, prioritization, monetization, and schedules with freelance photographer</li> <li>Create and translate content for multiple apps (customer, merchant, shopper), blog, and other channels, as needed</li> </ul> <p> <br> </p> <p><b>SKILLS/REQUIREMENTS/QUALIFICATIONS</b></p> <p> <br> </p> <ul> <li>B.S. in Business Management, Communication, or similar fields</li> <li>Proficiency in Excel is a must (VLOOKUP, Pivot Tables, etc.)</li> <li>Responsible and dynamic individual who can implement processes, manage multiple people and moving parts, and work under hard deadlines</li> <li>Excellent verbal and written English and Arabic skills. French is a plus</li> <li>Independent and flexible. Willing to work/be connected during evenings and weekends as necessary</li> <li>Service-oriented and able to work with multiple stakeholders professionally</li> <li>Tech savvy. Able to learn and use web tools<br> </li> </ul></div></section>

We're a growing B2B software company building SaaS platforms that help businesses run their operations more efficiently. Our products serve companies across Lebanon and the wider region, and we're growing our commercial team to keep up with demand. <br> <br>We're looking for a B2B Sales & Support Specialist to own the full client relationship — from first conversation through onboarding, renewal, and everyday support. You'll be the main point of contact for our business clients: bringing in new accounts, and keeping existing ones happy, supported, and growing with us. <br> <br>This is a hybrid role that blends sales and account management with hands-on client support — ideal for someone who enjoys both closing deals and building long-term relationships. <br> <br> <br>Sales <br> <br>- Respond to and qualify inbound leads; run outbound outreach to prospective clients <br>- Deliver product demos and walkthroughs tailored to each client's needs <br>- Prepare proposals, quotes, and pricing packages <br>- Negotiate and close new business <br>- Manage your pipeline in our CRM and keep records up to date <br>- Spot upsell and cross-sell opportunities within existing accounts <br> <br>Support <br> <br>- Act as the first point of contact for client questions and issues <br>- Guide new clients through onboarding and setup <br>- Coordinate with our product/technical team to resolve support tickets <br>- Monitor client health and proactively reach out to reduce churn <br>- Collect client feedback and relay it to the product team <br> <br>What We're Looking For <br> <br>- 2+ years of experience in B2B sales, account management, or customer support (SaaS experience is a strong plus) <br>- Fluent in Arabic and English, written and spoken <br>- Strong communication and relationship-building skills <br>- Comfortable juggling a sales pipeline and a support queue at the same time <br>- Self-motivated, organized, and able to work independently <br> <br>Nice to Have <br> <br>- Experience selling or supporting software/SaaS products <br>- Familiarity with CRM and helpdesk tools <br>- Experience working with SMB or B2B clients <br> <br>What We Offer <br> <br>- Competitive salary with performance-based incentives <br>- Room to grow with an expanding, multi-product company <br>- Direct exposure to both sales and customer success functions

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Namou Properties Namou Properties is a growing real estate investment and development company specializing in sourcing high-potential land opportunities across the UAE.<br> We work closely with landowners, brokers, and investors to identify strategic opportunities and drive long-term growth.<br> We're looking for a proactive professional to support our land acquisition efforts remotely from Lebanon.<br> About the Role As a Land Acquisition &amp; Research Specialist , you will play an important role in helping Namou identify and secure new land opportunities across the UAE, with a primary focus on Ras Al Khaimah.<br> This is a remote role that combines research, relationship building, lead generation, and coordination.<br> You'll communicate directly with landowners and brokers, identify potential opportunities, and connect qualified leads with our acquisition team.<br> If you're confident communicating with people, enjoy building relationships, and are comfortable conducting online research and outreach, we'd love to hear from you.<br> Key Responsibilities Research and identify potential land opportunities through online platforms, databases, and market research.<br> Contact landowners, brokers, and developers via phone, WhatsApp, email, and other communication channels.<br> Build and maintain strong relationships with real estate professionals and property owners.<br> Qualify leads by collecting key property details (ownership, location, zoning, etc.<br>). Schedule meetings between qualified prospects and the Head of Supply (COO).<br> Manage and update the CRM pipeline with active opportunities.<br> Track market activity, new listings, and investment opportunities.<br> Prepare reports summarizing activities, leads, and market insights.<br> Support the Supply &amp; Inventory team with coordination and administrative tasks.<br> Maintain confidentiality and represent the company professionally at all times.<br> Why Join Namou Properties?<br> Access premium UAE real estate opportunities and work with serious investors.<br> Be part of a fast-paced, performance-driven company where your results are recognized and rewarded.<br> Enjoy the flexibility of working fully remotely from Lebanon—no relocation or daily commute required.<br> Join a supportive, collaborative, and professional team that values initiative and growth.<br> Bachelor's degree in Business Administration, Marketing, Communications, or a related field.<br> Comfortable making outbound calls and following up with leads.<br> Strong research and organizational skills.<br> Confident using CRM systems, Microsoft Office, and online research tools.<br> Previous experience in real estate, sales, business development, or customer relations is an advantage Self-motivated and able to work independently in a remote environment.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide end-user IT support by installing, maintaining, and troubleshooting hardware, software, networks, and IT systems to ensure reliable business operations and high-quality technical support across the organization.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Computer Engineering, or a related field.</p><p>MCSE and CCNA certifications are preferred.</p><p>Minimum 2 years of experience in IT support or infrastructure.</p><p>Strong knowledge of Microsoft 365, Active Directory, Windows Server, VMware ESXi, TCP/IP networking, and Fortinet solutions.</p><p>Experience supporting desktops, laptops, printers, IP telephony, backup systems, and end-user devices.</p><p></p></section>

Black Milk specializes in lighting design and supply solutions for architectural, commercial, hospitality, and <br>residential projects across the region. We are looking for a Junior Estimation & Tendering Specialist to join <br>our growing team in Beirut. <br> <br>Key Responsibilities <br>• Prepare lighting quotations and commercial offers <br>• Assist in pricing and cost estimation for lighting projects <br>• Review and prepare BOQs (Bills of Quantities) <br>• Prepare technical data sheets and product submittals <br>• Support tender documentation and submission processes <br>• Organize project documentation and maintain accurate records <br>• Assist the sales and design teams with technical and commercial requirements <br> <br>Requirements <br>• Fresh graduate or 0-2 years of relevant experience <br>• Strong knowledge of Microsoft Excel and Office tools <br>• Strong organizational and communication skills <br>• Detail-oriented and able to manage multiple tasks <br>• Background in lighting, construction, or technical sales is a plus <br> <br>What We Offer <br>• Professional growth within a dynamic lighting company <br>• Exposure to high-end architectural and lighting projects <br>• Collaborative and creative work environment <br> <br>Location: Beirut, Lebanon <br> <br>To apply, send your CV to: <br>info@blackmilk.co | blackmilkllc@gmail.com

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>

We’re a Beirut-based group working across fitness technology and commercial equipment: subscription software for gyms and businesses, plus imported commercial gym equipment sold to clubs, hotels and corporate facilities across Lebanon and the region. <br> <br>We’re hiring a Sales & Support Assistant to sit at the front of both sides of the business — helping close deals and keeping clients happy after the sale. <br> <br>What you’ll do <br> <br> • Handle inbound enquiries (calls, WhatsApp, website, showroom walk-ins) and qualify them <br> • Build and work an outbound pipeline: gym owners, facility managers, hotels, corporates <br> • Prepare quotations, proformas and follow up until the order closes <br> • Run product demos of our software platforms (training provided) <br> • Coordinate orders from confirmation to delivery with the operations team <br> • Provide first-line support: answer client questions, log issues, follow through to resolution <br> • Onboard new software clients and check in on them regularly <br> • Keep the CRM clean — every lead, quote and follow-up recorded <br> <br>What we’re looking for <br> <br> • 1–3 years in B2B sales, inside sales, account management or customer support <br> • Fluent Arabic and English (French a plus) <br> • Comfortable on the phone and on WhatsApp — most of our business happens there <br> • Organised and consistent with follow-up; you don’t let leads go cold <br> • Good with software; able to learn a platform well enough to demo it <br> • Interest in fitness or the gym industry is a strong advantage <br> • Valid driver’s licence and willingness to visit clients <br> <br>What we offer <br> <br> • Base salary plus commission on closed deals <br> • Full product and sales training <br> • Exposure to both software and equipment sales — a rare combination <br> • Real room to grow into a full sales role as the team expands

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview We're hiring a Call Agent with experience in phone-based customer services or sales, as the first hire in an AI-augment call center.<br> This Call Agent will initially be responsible for handling livetransfer inbound calls for hotels, helping guests complete bookings and answer their general inquiries.<br> As we scale, this Call Agent will also collaborate with leadership in scaling to new workflows within the hotels market vertical, and to new market verticals, through testing and providing feedback on workflows, scripts, software tools, etc.<br> Key Responsibilities Deliver friendly, professional customer service on every call Completing live transfer inbound calls to hotels, answering guest inquiries and assisting them with booking Meet weekly call and conversion targets on bookings Log outcomes in CRM Solve problems on the fly with limited scripts As we scale, provide coaching and guidance to new call agents.<br> Required Qualifications Customer service and/or sales experience Strong problem-solving skills Strong English communication skills Comfortable with phone-based work/thick skin for rejection Comfortable working with evolving processes and structure.<br> Preferred Hotel or hospitality background Cold-calling experience.<br></span> </div>

<p>Sales &amp; Application Specialist for Laboratory Equipment</p><p>&nbsp;</p><p><strong>Requirements</strong>:</p><p>- 5 years of experience as a laboratory technician or working in a laboratory supplies company.</p><p>- Age between 27 and 35 years old.</p><p>- Job location: mainly in Beirut and other cities occasionally.</p><p>- Own a car.</p><p>- Working hours from 8 am to 4 pm, Monday to Friday, and from 8 am to 2 pm on Saturday.</p><p>- Knowledge of ISO, accreditation, external control, &amp; quality control is an added value and increases your priority for the job.</p>

<p><h4>Description</h4> <p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p> <p>We are looking for a senior performance marketing specialist to join our growing and award-winning team to work on some of the region's most exciting brands.</p> <h4>Requirements</h4> <h4>Job responsibilities:</h4> <ul> <li>Strategize, create, monitor, maintain, and optimize the high volume of campaigns across Google AdWords, Facebook Ads Manager, and other third-party digital media outlets.</li> <li>Oversee growth in performance. Manage campaigns to meet client’s ROI goals and respond in a rapid manner to optimization suggestions from digital strategists.</li> <li>Solid knowledge of Google ads campaign types.</li> <li>Continuous analysis of performance and reporting on digital campaigns.</li> <li>Efficient management of budgets across all engines and campaigns.</li> <li>Craft eye-catching and informative pay-per-click text ads as well as the continuous implementation of text ads – A/B testing.</li> <li>Report on key performance indicators and lead generation initiatives, calculate cost per lead, project spend, adjust to demand and seasonality.</li> </ul> <h4>Skills required:</h4> <ul> <li>Minimum 4 years of relevant experience</li> <li>Marketing and advertising background is a big plus</li> <li>Experience in Google AdWords, Google AdWords Editor, Google Analytics.</li> <li>Keyword research, campaign buildout, ad creation, A/B copy testing, and extensive bid management and lead generation experience.</li> <li>Vast experience in the Google Content Network and with overall display advertising.</li> <li>Knowledge and experience in retargeting/remarketing.</li> </ul> <h4>Benefits</h4> <p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>

Company Description - Software Solutions is a leading provider of software and IT solutions with over 35 years of experience, serving clients in Lebanon, Saudi Arabia, Qatar, and across the MENA region. Supported by a team of more than 200 professionals, the company delivers high-quality, integrated solutions that streamline business processes and enable digital transformation. The company offers a wide range of products, including ERP systems with HR and payroll modules, specialized payroll and school systems, POS, e-commerce platforms, mobile sales automation, and warehouse management solutions. The company maintains strong partnerships with global technology leaders such as SAP, Microsoft, LS Retail, Odoo, and others, ensuring access to advanced tools and best practices. With a robust project management approach, the company focuses on seamless implementation and tailored solutions that help organizations grow and operate more efficiently. <br> <br>Role Description The Senior Odoo Support Specialist is a full-time, on-site role based in Ras Beirut. This role is responsible for providing high-level technical and functional support to clients experiencing issues with their Odoo ERP systems across all modules. Day-to-day tasks include receiving escalated customer calls, analyzing and diagnosing complex system problems across accounting, sales, inventory, HR, payroll, manufacturing, CRM, project management, e-commerce, and other Odoo modules, guiding users through troubleshooting steps, and ensuring timely resolution of Odoo-related inquiries. The specialist collaborates closely with clients and internal technical teams to resolve software bugs, configure system workarounds, optimize Odoo modules, and support system updates or enhancements. The role also involves documenting support cases, conducting root-cause analysis, providing training on module-specific features, and contributing to the continuous improvement of the company's Odoo support services and knowledge base. <br> <br>Qualifications <br> <br> <br> <br> Candidates should possess strong skills in Odoo ERP Administration and Support across multiple modules, including configuration, troubleshooting, and system maintenance. <br> Candidates should possess comprehensive knowledge of core Odoo modules including Accounting, Sales, Inventory, HR, Payroll, Manufacturing, CRM, Project Management, E-Commerce, and Warehouse Management. <br> Candidates should possess solid Customer Service and Technical Support knowledge, with experience in handling escalated calls and managing client expectations in a multi-module environment. <br> Candidates should possess robust Analytical Skills, including the ability to interpret error logs, diagnose software issues across different modules, and propose effective technical solutions. <br> Candidates should possess understanding of complex Business Processes and workflows across various departments and their integration within the Odoo ecosystem. <br> Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related technical field. <br> Experience implementing or providing advanced support for Odoo ERP across multiple modules or similar comprehensive business software solutions. <br> Familiarity with ITIL practices and ticketing systems for managing customer support requests. <br> Strong communication and client-facing skills, with the ability to explain complex technical concepts to non-technical users over the phone and conduct training sessions. <br> Proficiency in Python and PostgreSQL is an advantage for understanding Odoo's backend structure and customizing solutions. <br> Ability to work collaboratively in cross-functional teams and manage multiple urgent client issues effectively