Production Technician Jobs - zahle Lebanon

We’re Hiring | Senior UHT Filling Machine Maintenance Technician <br>Location: Bekaa <br>We are looking to recruit a Senior UHT Filling Machine Maintenance Technician to support the continuous, safe, and efficient operation of our UHT filling lines. This role is critical in minimizing unplanned downtime and ensuring production continuity within our Maintenance Department. <br>Key Responsibilities <br>Perform preventive and corrective maintenance on UHT and milk filling machines <br>1. Troubleshoot mechanical, electrical, and control system breakdowns <br>2. Ensure proper operation of CIP / SIP systems, heat exchangers, pumps, and hygienic valves <br>3. Support production teams to ensure smooth line performance <br>4. Comply with food safety, quality, and hygiene standards (HACCP, GMP) <br>5. Work in shift systems and respond effectively to urgent breakdowns <br>Minimum Requirements <br>1. Diploma or Bachelor’s degree in Mechanical, Electrical, Mechatronics Engineering, or Industrial Maintenance <br>2. Minimum 5 years of hands-on experience in UHT and milk filling machine maintenance (Tetra Pak or equivalent experience is highly preferred) <br>3. Strong knowledge of PLC systems (preferably Siemens) and ability to read electrical and control diagrams <br>4. Solid understanding of dairy processing equipment and hygienic design <br>5. Ability to work under pressure in a fast-paced manufacturing environment <br>Why Join Liban Lait? <br>Be part of a leading FMCG dairy company <br>Work with advanced production and filling technologies <br>Contribute directly to operational excellence and production reliability <br>Interested candidates are invited to apply by sending their CV to: <br> Hr@libanlait.com -Subject: Senior UHT Maintenance Technician

General Maintenance Technician (HVAC) – Bekaa <br> <br>We're looking for an experienced HVAC Technician to join our team in Bekaa . <br> <br>Requirements : <br> <br>Technical Diploma <br>3–5 years of HVAC maintenance experience <br>Arabic required; English required, French is a plus <br>Team player with strong commitment and motivation

We are looking for a skilled Electrical Technician to join our team. <br> <br>Requirements: <br>- Diploma or technical degree in Electrical Engineering or a related field <br>- Experience in electrical installation, maintenance, and troubleshooting <br>- Ability to read electrical drawings and schematics <br>- Knowledge of electrical safety standards <br>- Good problem-solving skills and the ability to work independently and as part of a team

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>General Maintenance Technician (HVAC) Bekaa</p><ul ><li >Technical Diploma</li><li >3-5 years of HVAC maintenance experience</li><li >Arabic required; English required, French is a plus</li><li >Team player with strong commitment and motivation</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><br></li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a skilled Electrical Technician to join our team.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or technical degree in Electrical Engineering or a related field</li><li>Experience in electrical installation, maintenance, and troubleshooting</li><li>Ability to read electrical drawings and schematics</li><li>Knowledge of electrical safety standards</li><li>Good problem-solving skills and the ability to work independently and as part of a team</li></ul><p></p></section>

<p>We are looking to recruit a Senior UHT Filling Machine Maintenance Technician to support the continuous, safe, and efficient operation of our UHT filling lines. This role is critical in minimizing unplanned downtime and ensuring production continuity within our Maintenance Department.</p><p>Key Responsibilities</p><ul><li>Perform preventive and corrective maintenance on UHT and milk filling machines</li><li>Troubleshoot mechanical, electrical, and control system breakdowns</li><li>Ensure proper operation of CIP / SIP systems, heat exchangers, pumps, and hygienic valves</li><li>Support production teams to ensure smooth line performance</li><li>Comply with food safety, quality, and hygiene standards (HACCP, GMP)</li><li>Work in shift systems and respond effectively to urgent breakdowns</li></ul><p>Why Join Liban Lait?</p><ul><li>Be part of a leading FMCG dairy company</li><li>Work with advanced production and filling technologies</li><li>Contribute directly to operational excellence and production reliability</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum Requirements</p><ul><li>Diploma or Bachelor s degree in Mechanical, Electrical, Mechatronics Engineering, or Industrial Maintenance</li><li>Minimum 5 years of hands-on experience in UHT and milk filling machine maintenance (Tetra Pak or equivalent experience is highly preferred)</li><li>Strong knowledge of PLC systems (preferably Siemens) and ability to read electrical and control diagrams</li><li>Solid understanding of dairy processing equipment and hygienic design</li><li>Ability to work under pressure in a fast-paced manufacturing environment</li></ul>

Liban Lait is looking for an experienced Senior QC Officer to join our Quality team and ensure the highest standards of product quality and food safety across our dairy production operations. <br> <br> Key Responsibilities: <br> <br>Monitor and verify quality throughout production, including UHT and filling operations <br>Conduct and supervise raw material, in-process, and finished product testing <br>Monitor CCPs, HACCP, GMP, and ISO 22000 requirements <br>Investigate quality deviations and support RCA & CAPA <br>Review QC records and laboratory results <br>Coordinate closely with Production, QA, Maintenance, and R&D <br>Supervise and support QC/Laboratory technicians <br> <br> Requirements: <br> <br>Bachelor's degree in Food Science, Food Technology, Microbiology, Chemistry, or related field <br>3–5 years of QC experience, preferably in dairy/FMCG <br>Strong knowledge of HACCP, GMP & ISO 22000 <br>Experience in UHT/dairy processing is highly preferred <br>Strong analytical, problem-solving, and communication skills <br> <br> Send your CV to hr@libanlait.com

DUTIES & RESPONSIBILITIES: <br>• Perform quality inspections on raw materials, in-process production, and finished products. <br>• Conduct routine quality tests and document inspection results. <br>• Ensure compliance with GMP, HACCP, and company quality standards. <br>• Identify quality issues and support corrective and preventive actions. <br>• Monitor hygiene and sanitation practices within the production facility. <br>• Prepare quality reports and maintain accurate documentation. <br>• Collaborate with Production, Warehouse, and other departments to maintain product quality. <br> <br>SKILLS & KNOWLEDGE REQUIREMENTS: <br> <br>• Bachelor degree in Food Science, Chemistry, Biology, Industrial Engineering, or a related field. <br>• 1–3 years of experience in Quality Control within the FMCG or food manufacturing industry is preferred. <br>• Knowledge of GMP, HACCP, ISO 22000, or other food safety standards is an advantage. <br>• Strong attention to detail and analytical skills. <br>• Good communication and teamwork abilities

DUTIES & RESPONSIBILITIES: <br>• Perform routine laboratory testing on raw materials, in-process samples, and finished products. <br>• Monitor critical process parameters during production and report any deviations. <br>• Record, analyze, and maintain accurate laboratory and process data. <br>• Ensure compliance with GMP, HACCP, and company quality procedures. <br>• Calibrate and maintain laboratory equipment according to established procedures. <br>• Maintain a clean, safe, and organized laboratory environment. <br>SKILLS & KNOWLEDGE REQUIREMENTS: <br> <br>• Bachelor's degree or Technical Diploma in Food Science, Chemistry, Biology, Biotechnology, Laboratory Sciences, or a related field. <br>• 1–3 years of experience in a laboratory or process control role within the FMCG or food manufacturing industry is preferred. <br>• Knowledge of laboratory testing techniques and food safety standards (GMP, HACCP, ISO 22000) is an advantage. <br>• Strong analytical, problem-solving, and organizational skills. <br>• Good communication skills and the ability to work in a team

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Perform quality inspections on raw materials, in-process production, and finished products.</p><p>Conduct routine quality tests and document inspection results.</p><p>Ensure compliance with GMP, HACCP, and company quality standards.</p><p>Identify quality issues and support corrective and preventive actions.</p><p>Monitor hygiene and sanitation practices within the production facility.</p><p>Prepare quality reports and maintain accurate documentation.</p><p>Collaborate with Production, Warehouse, and other departments to maintain product quality.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor degree in Food Science, Chemistry, Biology, Industrial Engineering, or a related field.</li><li>1 3 years of experience in Quality Control within the FMCG or food manufacturing industry is preferred.</li><li>Knowledge of GMP, HACCP, ISO 22000, or other food safety standards is an advantage.</li><li>Strong attention to detail and analytical skills.</li><li>Good communication and teamwork abilities.</li></ul><p></p></section>

Main Purpose of the Job <br>The Factory Manufacturing Excellence Manager supports the factory leadership Team to achieve World-Class Manufacturing Excellence by leveraging Manufacturing practices to improve business results in a continuous and sustainable manner. <br>The Factory Manufacturing Excellence Manager consistently drives the implementation of NCE and standards across the factory leading and ensuring the alignment with NCE initiatives with the zone. <br>Key Outputs <br>Strategic plan development and management in the Factory: <br>- Ensures the right cascading of priorities and measures from the Market to the factory. <br>- Defines and embeds NCE projects and initiatives into the Factory objectives and align Factory Leadership Team towards the plan <br>- Establishes Factory governance to ensure that NCE implementation contributes to deliver business results. <br>- Drive effective factory governance (simple) <br>- Prioritize the improvement efforts based on loss analysis <br>- Owns as drives the factory capacity plan for the next 5 years with the best cost and service level. <br>Improvement in overall competence, Leading to empowered and autonomous and engaged people: <br>- Facilitates the FLT to support the factory to achieve their business goals by applying NCE Methodologies. <br>- Facilitates to translate the Market priorities and function priorities into the Factory OMP. <br>- Supports Factory competency building plan that ensures NCE is developing autonomy at all levels of the organization. <br>- Stewards, trains, supports, and coaches the Factory Leadership Team and Local Leadership Teams in Manufacturing competencies (e.g.GA, FI, LVS, AM) and applicable manufacturing standards. <br>- Develops competency of Local Leadership Teams and Factory Leadership Teams, supporting them to apply methodologies to improve and sustain results (e.g. all NCE methodologies, Value Added Activities, Workload studies, etc.). <br>- Supports the sustained competencies in Manufacturing Excellence for the factory <br>Improvement in Manufacturing Excellence results: <br>- Promotes and supports cross-fertilization of Manufacturing best practices, knowledge, standards, and improvements across the factories. <br>- Ensures an overall understanding of the different NCE methodologies (pillars) within the Factory Leadership Team, functions and how they integrate through the NCE implementation plan avoiding silo working. <br>- Conducts specific projects to support results improvement around priorities established by the Factory. <br>- Provides hands-on support to the Local Leadership Teams and Local Operating Teams to accelerate improvement of results (coach by doing with the factory). <br>- Ensures effectiveness of NCE implementation (business results). <br>- Drives pragmatic application of methodologies and tools focusing on delivering results <br>- Understands and ensures together with Factory Cost controller an overall competence of Costing Standards for Manufacturing. <br>- Links with Market Excellence manager within a Market/Category to drive NCE in manufacturing <br>Critical Experiences <br>-Factory experience (4 years +), preferable acting as Production/Maintenance Manager or Manufacturing Analyst. <br>-Strong Practical experience in leading and coaching NCE in manufacturing competencies. <br>-Successfully led and developed cross-functional teams. <br>-Experience of program management

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">We're Hiring: Research &amp; Development (R&amp;D) Manager<br><br> <br>Location: Bekaa, Lebanon<br><br> <br>Are you passionate about food innovation and product development? Do you have experience developing new dairy products, improving existing formulations, and driving continuous improvement? Join Liban Lait and play a key role in shaping the future of our product portfolio.<br><br> <br><b>Key Responsibilities</b><br><br>Lead new product development from concept through commercialization.<br><br>Improve existing products through formulation, quality enhancement, and cost optimization.<br><br>Plan, coordinate, and execute product and packaging trials.<br><br>Collaborate with Production, Quality, Procurement, and Marketing to ensure successful product launches.<br><br>Evaluate new ingredients, technologies, and packaging solutions.<br><br>Conduct sensory evaluations and analyze feedback to enhance product quality.<br><br>Monitor market trends, customer needs, and competitor products.<br><br>Ensure compliance with food safety, quality, and regulatory requirements.<br><br>Maintain accurate documentation of all R&amp;D projects and trials.<br><br><b>Qualifications</b><br><br>Bachelor's degree in Food Technology, Food Science, Dairy Technology, or a related field.<br><br>Minimum 3 years of experience in Research &amp; Development within the food manufacturing industry.<br><br>Experience in the dairy or cheese industry is highly preferred.<br><br>Strong knowledge of food formulation, manufacturing processes, and quality systems.<br><br>Excellent analytical, problem-solving, and project management skills.<br><br>Creative mindset with a passion for innovation.<br><br>Strong communication and cross-functional collaboration skills.<br><br></div></section>

We're Hiring: Research & Development (R&D) Manager <br> <br>Location: Bekaa, Lebanon <br> <br>Are you passionate about food innovation and product development? Do you have experience developing new dairy products, improving existing formulations, and driving continuous improvement? Join Liban Lait and play a key role in shaping the future of our product portfolio. <br> <br>Key Responsibilities <br>Lead new product development from concept through commercialization. <br>Improve existing products through formulation, quality enhancement, and cost optimization. <br>Plan, coordinate, and execute product and packaging trials. <br>Collaborate with Production, Quality, Procurement, and Marketing to ensure successful product launches. <br>Evaluate new ingredients, technologies, and packaging solutions. <br>Conduct sensory evaluations and analyze feedback to enhance product quality. <br>Monitor market trends, customer needs, and competitor products. <br>Ensure compliance with food safety, quality, and regulatory requirements. <br>Maintain accurate documentation of all R&D projects and trials. <br>Qualifications <br>Bachelor's degree in Food Technology, Food Science, Dairy Technology, or a related field. <br>Minimum 3 years of experience in Research & Development within the food manufacturing industry. <br>Experience in the dairy or cheese industry is highly preferred. <br>Strong knowledge of food formulation, manufacturing processes, and quality systems. <br>Excellent analytical, problem-solving, and project management skills. <br>Creative mindset with a passion for innovation. <br>Strong communication and cross-functional collaboration skills. <br> <br> Interested candidates are invited to apply through LinkedIn or send their CV to hr@libanlait.com

For our sister Lebanese food manufacturing company specializing in premium cheese products, including Mozzarella, Pizza Cheese Toppings, Kashkaval, White Cheese and Breaded Cheese Appetizers, located in Zahle. <br> <br>The Opportunity <br> <br>Seeking an experienced Quality & Food Safety Manager to lead the company's quality, food safety and compliance agenda across its manufacturing operations. <br> <br>The role will ensure that company's products, processes, raw materials and manufacturing environment consistently meet internal standards, regulatory requirements, customer expectations and internationally recognized food safety principles. <br> <br>Beyond compliance, the successful candidate will establish a strong quality culture, drive continuous improvement and partner with Operations, R&D, Procurement and Commercial teams to ensure quality is embedded throughout the product lifecycle. <br> <br>Key Responsibilities: <br> <br>1. Quality & Food Safety Leadership <br>Develop, implement and continuously improve KMR's Quality and Food Safety Management System. <br>Establish quality standards, procedures, specifications and control measures across manufacturing operations. <br>Ensure compliance with applicable Lebanese food regulations and relevant international food safety standards. <br>Maintain a strong preventive food safety culture across the organization. <br>Provide senior management with regular reporting on quality performance, risks and improvement priorities. <br> <br>2. HACCP & Food Safety Systems <br>Lead the implementation, monitoring and continuous improvement of HACCP-based food safety systems. <br>Identify and assess food safety hazards and ensure appropriate preventive and corrective controls. <br>Monitor Critical Control Points and verify that controls are consistently effective. <br>Ensure appropriate sanitation, hygiene, allergen management, pest control and environmental monitoring programs are implemented. <br>Maintain food safety documentation, records and traceability systems. <br> <br>3. Incoming Materials & Supplier Quality <br>Establish quality standards and specifications for raw materials, ingredients, packaging materials and finished products. <br>Work closely with Procurement and suppliers to ensure compliance with agreed specifications. <br>Conduct supplier quality assessments and performance reviews. <br>Lead investigations into raw-material-related quality issues and implement corrective actions. <br>Support supplier qualification and approval processes. <br> <br>4. Production Quality Control <br>Establish effective quality control procedures throughout the production process. <br>Monitor product quality, consistency, texture, taste, appearance, weight, packaging and storage conditions. <br>Ensure quality checks are properly documented and deviations are immediately addressed. <br>Partner with Production to identify root causes of quality issues and prevent recurrence. <br>Drive reduction of product defects, waste, rework and customer complaints. <br> <br>5. Finished Product & Laboratory Management <br>Establish testing requirements for raw materials, in-process products and finished goods. <br>Coordinate microbiological, chemical, physical and sensory testing with internal or external laboratories. <br>Review laboratory results and ensure timely action on non-conformities. <br>Monitor product shelf-life and stability requirements. <br>Maintain accurate technical specifications and product quality records. <br> <br>6. Regulatory & Compliance <br>Ensure product labels, specifications, nutritional information and technical documentation comply with applicable requirements. <br>Monitor changes in food regulations and assess their impact on KMR products and processes. <br>Maintain all required quality and regulatory documentation. <br>Act as the key quality contact during regulatory inspections and external audits. <br>Ensure corrective actions resulting from inspections or audits are implemented effectively. <br> <br>7. Customer Quality & Complaints Management <br>Own the investigation and resolution of customer quality complaints. <br>Establish a structured complaint analysis and corrective action process. <br>Identify recurring trends and implement preventive measures. <br>Work with Commercial and Operations teams to ensure timely and professional responses to customers and partners. <br>Monitor customer quality indicators and identify opportunities for improvement. <br> <br>8. Audits & Continuous Improvement <br>Plan and lead internal quality and food safety audits. <br>Coordinate external, customer and certification audits. <br>Track non-conformities, corrective actions and preventive actions through to closure. <br>Establish quality KPIs and continuously monitor performance. <br>Lead continuous improvement initiatives to strengthen product quality, food safety and operational efficiency. <br> <br>9. Cross-Functional Leadership <br>Partner closely with Production, R&D, Procurement, Supply Chain, Warehouse and Commercial teams. <br>Ensure quality considerations are integrated into new product development and product changes. <br>Participate in product trials and validation processes

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred