Speech And Language Therapist Jobs - Beirut Lebanon

<p><h4>Description</h4> <p>Aspire Software is looking for an AI developer to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>We are deliberately looking for someone who has not worked in COBOL before. The goal is for you to learn the core directly from our senior engineer, in his way, without competing habits to unlearn, so the knowledge transfers cleanly and intact. Your modern engineering instincts are what you bring; the COBOL you will learn from the person who knows it best.</p> <p>This is also why we are looking for an engineer who works fluently with AI. Once you understand how the core actually behaves, modern AI tooling becomes a force-multiplier for documenting it, reasoning about it, and ultimately migrating it to a modern stack. Deep system knowledge and strong AI capability are the two halves of how this modernisation actually gets done, and we expect this hire to bring the second from day one and build the first here.</p> <p>If the idea of going deep into a complex, valuable, decades-old system, and emerging as one of the few people in the world who genuinely understands it, sounds like your kind of challenge, we want to talk to you.</p> <h4>In your first six months</h4> <ul> <li>Spend a meaningful proportion of your time learning our COBOL core in structured sessions with our senior platform engineer. This is protected time, treated as part of the role, not something you do around other work.</li> <li>Contribute to modern Go services in the stack from week one, on scoped pieces of work that build context without putting you on the critical path.</li> <li>Help us document what you’re learning as you learn it. Fresh eyes are uniquely valuable for surfacing the things long-tenured engineers no longer notice.</li> <li>Pair with the existing team across the stack to understand how Go services, the COBOL core, and the surrounding tooling actually interact in production.</li> <li>Use AI tooling deliberately as part of how you learn: to summarise unfamiliar code, surface questions for your mentor, and turn what you learn into clear documentation faster than fresh eyes could alone.</li> </ul> <h4>Beyond six months</h4> <ul> <li>Take ownership of meaningful work across both the modern and legacy halves of the platform, with growing autonomy.</li> <li>Help repair and modernise core engineering processes: testing, deployment, definition of done, and the way work flows from support into engineering.</li> <li>Contribute to the broader modernisation program: knowledge capture, internal AI tooling, and the eventual decomposition of the platform into smaller, more approachable modules.</li> <li>Lead AI-assisted modernisation of the parts of the core you have come to understand, translating well-understood COBOL into well-tested modern services, with AI as a lever rather than a crutch.</li> <li>Own projects end to end. Work starts from a client-facing design doc that describes data flow and outcomes but not detailed technical specs; from there you own the technical design, the implementation, your own alpha testing, and everything in between.</li> <li>Adapt to the business. Priorities can shift at short notice when urgent client issues arise, and you will be expected to flex with them.</li> <li>Mentor the next Go-into-COBOL hire as the team grows.</li> </ul> <h4>Requirements</h4> <ul> <li>4–7 years of professional software engineering experience, with significant time writing production Go.</li> <li>Comfortable working in a large, complex codebase where the answer is rarely on Stack Overflow. You enjoy reading code more than you fear it.</li> <li>Strong fundamentals: data structures, concurrency, debugging, designing for failure modes. Language familiarity matters less than the habits of mind.</li> <li>Demonstrable, judgment-led fluency with AI in a real engineering workflow. You use AI tools daily to read and understand unfamiliar code, accelerate routine work, and draft documentation, and you can explain clearly where you trust their output and where you don’t. We care less about which tools you use than about the judgement you bring to using them. This is a hard requirement for the role.</li> <li>The interpersonal maturity to learn directly from a highly experienced, exacting mentor. You can build trust, adapt to an established way of working, and absorb knowledge patiently, rather than rushing to impose your own approach before you understand why things are the way they are.</li> <li>A genuine willingness, ideally an active interest, in learning COBOL and working in a heritage system. This is not a stepping stone to a pure greenfield role; the COBOL work is the role. No prior COBOL experience is expected or needed; you will learn it here, from the person who knows it best.</li> <li>Strong written communication. You will be helping us turn tribal knowledge into durable documentation.</li> <li>Comfortable with ambiguity. The codebase has decades of history, the documentation is improving but not yet complete, and you will sometimes need to figure things out by reading and asking rather than by looking them up.</li> <li>Based in a UK/EMEA timezone and able to commit to a consistent daily overlap with California (Pacific) working hours. This is a genuine requirement of the role, not a preference: you will be learning directly from our retiring senior, who is based there, so dependable shared hours are essential. You will also keep reliable overlap with the rest of the UK/EMEA team.</li> <li>Comfortable owning the full development cycle and shifting priorities when needed. You will own projects end to end (see What you’ll do), and you will sometimes need to reprioritise at short notice for urgent client work. These are the two things new hires here most often underestimate.</li> </ul> <h4>Strong indicators</h4> <ul> <li>Experience working with or alongside legacy systems: mainframe, monolithic, or otherwise long-lived. You understand that “legacy” often means “load-bearing” and treat it with appropriate respect.</li> <li>Experience in domains with deep business logic (finance, logistics, telecoms, insurance, ERP, or similar) where correctness matters more than ergonomics.</li> <li>Comfortable in polyglot environments. Our stack includes Go, the COBOL core, and a long tail of supporting languages and platforms accumulated over years.</li> <li>Track record of improving the engineering practices around you (testing discipline, deployment hygiene, documentation, onboarding) rather than just shipping features.</li> <li>Experience pairing closely with a more senior engineer and absorbing knowledge from them.</li> <li>Experience building or working with AI-assisted developer tooling in a serious production context: agents, code generation, retrieval over large codebases, or similar. You have opinions, grounded in real use, about where it earns its keep.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with car rental, fleet, travel, hospitality, or other operationally complex industries.</li> <li>Experience contributing to a platform modernisation, replatforming, or legacy-to-modern migration program.</li> <li>Familiarity with Perl or PostScript. Parts of the surrounding toolchain still touch both; not a blocker at all if you have not used them, but real exposure is a genuine plus.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for an AI developer to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>We are deliberately looking for someone who has not worked in COBOL before. The goal is for you to learn the core directly from our senior engineer, in his way, without competing habits to unlearn, so the knowledge transfers cleanly and intact. Your modern engineering instincts are what you bring; the COBOL you will learn from the person who knows it best.</p> <p>This is also why we are looking for an engineer who works fluently with AI. Once you understand how the core actually behaves, modern AI tooling becomes a force-multiplier for documenting it, reasoning about it, and ultimately migrating it to a modern stack. Deep system knowledge and strong AI capability are the two halves of how this modernisation actually gets done, and we expect this hire to bring the second from day one and build the first here.</p> <p>If the idea of going deep into a complex, valuable, decades-old system, and emerging as one of the few people in the world who genuinely understands it, sounds like your kind of challenge, we want to talk to you.</p> <h4>In your first six months</h4> <ul> <li>Spend a meaningful proportion of your time learning our COBOL core in structured sessions with our senior platform engineer. This is protected time, treated as part of the role, not something you do around other work.</li> <li>Contribute to modern Go services in the stack from week one, on scoped pieces of work that build context without putting you on the critical path.</li> <li>Help us document what you’re learning as you learn it. Fresh eyes are uniquely valuable for surfacing the things long-tenured engineers no longer notice.</li> <li>Pair with the existing team across the stack to understand how Go services, the COBOL core, and the surrounding tooling actually interact in production.</li> <li>Use AI tooling deliberately as part of how you learn: to summarise unfamiliar code, surface questions for your mentor, and turn what you learn into clear documentation faster than fresh eyes could alone.</li> </ul> <h4>Beyond six months</h4> <ul> <li>Take ownership of meaningful work across both the modern and legacy halves of the platform, with growing autonomy.</li> <li>Help repair and modernise core engineering processes: testing, deployment, definition of done, and the way work flows from support into engineering.</li> <li>Contribute to the broader modernisation program: knowledge capture, internal AI tooling, and the eventual decomposition of the platform into smaller, more approachable modules.</li> <li>Lead AI-assisted modernisation of the parts of the core you have come to understand, translating well-understood COBOL into well-tested modern services, with AI as a lever rather than a crutch.</li> <li>Own projects end to end. Work starts from a client-facing design doc that describes data flow and outcomes but not detailed technical specs; from there you own the technical design, the implementation, your own alpha testing, and everything in between.</li> <li>Adapt to the business. Priorities can shift at short notice when urgent client issues arise, and you will be expected to flex with them.</li> <li>Mentor the next Go-into-COBOL hire as the team grows.</li> </ul> <h4>Requirements</h4> <ul> <li>4–7 years of professional software engineering experience, with significant time writing production Go.</li> <li>Comfortable working in a large, complex codebase where the answer is rarely on Stack Overflow. You enjoy reading code more than you fear it.</li> <li>Strong fundamentals: data structures, concurrency, debugging, designing for failure modes. Language familiarity matters less than the habits of mind.</li> <li>Demonstrable, judgment-led fluency with AI in a real engineering workflow. You use AI tools daily to read and understand unfamiliar code, accelerate routine work, and draft documentation, and you can explain clearly where you trust their output and where you don’t. We care less about which tools you use than about the judgement you bring to using them. This is a hard requirement for the role.</li> <li>The interpersonal maturity to learn directly from a highly experienced, exacting mentor. You can build trust, adapt to an established way of working, and absorb knowledge patiently, rather than rushing to impose your own approach before you understand why things are the way they are.</li> <li>A genuine willingness, ideally an active interest, in learning COBOL and working in a heritage system. This is not a stepping stone to a pure greenfield role; the COBOL work is the role. No prior COBOL experience is expected or needed; you will learn it here, from the person who knows it best.</li> <li>Strong written communication. You will be helping us turn tribal knowledge into durable documentation.</li> <li>Comfortable with ambiguity. The codebase has decades of history, the documentation is improving but not yet complete, and you will sometimes need to figure things out by reading and asking rather than by looking them up.</li> <li>Based in a UK/EMEA timezone and able to commit to a consistent daily overlap with California (Pacific) working hours. This is a genuine requirement of the role, not a preference: you will be learning directly from our retiring senior, who is based there, so dependable shared hours are essential. You will also keep reliable overlap with the rest of the UK/EMEA team.</li> <li>Comfortable owning the full development cycle and shifting priorities when needed. You will own projects end to end (see What you’ll do), and you will sometimes need to reprioritise at short notice for urgent client work. These are the two things new hires here most often underestimate.</li> </ul> <h4>Strong indicators</h4> <ul> <li>Experience working with or alongside legacy systems: mainframe, monolithic, or otherwise long-lived. You understand that “legacy” often means “load-bearing” and treat it with appropriate respect.</li> <li>Experience in domains with deep business logic (finance, logistics, telecoms, insurance, ERP, or similar) where correctness matters more than ergonomics.</li> <li>Comfortable in polyglot environments. Our stack includes Go, the COBOL core, and a long tail of supporting languages and platforms accumulated over years.</li> <li>Track record of improving the engineering practices around you (testing discipline, deployment hygiene, documentation, onboarding) rather than just shipping features.</li> <li>Experience pairing closely with a more senior engineer and absorbing knowledge from them.</li> <li>Experience building or working with AI-assisted developer tooling in a serious production context: agents, code generation, retrieval over large codebases, or similar. You have opinions, grounded in real use, about where it earns its keep.</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience with car rental, fleet, travel, hospitality, or other operationally complex industries.</li> <li>Experience contributing to a platform modernisation, replatforming, or legacy-to-modern migration program.</li> <li>Familiarity with Perl or PostScript. Parts of the surrounding toolchain still touch both; not a blocker at all if you have not used them, but real exposure is a genuine plus.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At AKQA, we believe in the imaginative application of art and science to create a better future. With an entrepreneurial and collaborative approach, we design adaptive ideas, services and experiences that capture the imagination, delivering impressive returns for our clients.</p><br><p>Creatives at AKQA apply artistry and craftsmanship to strategic insight to craft beautiful brands, products and experiences that stop people in their tracks. Skilled storytellers, they work in a multidisciplinary environment to unlock new value for our clients.</p><br><p>As a Copywriter in MENA, you will play a critical role in shaping ideas through language, bringing cultural depth, precision, and originality to everything you write. You will lead the development of Arabic copy across campaigns, platforms, products, and experiences, ensuring the work is not just translated, but born in culture.</p><br><p>There will be the opportunity to learn and grow within a creative and technically advanced environment, with access to ongoing personal and professional development. At AKQA, we’re committed to your growth, as well as your wellbeing.</p><br><p>&amp;nbsp;</p><br><p>ROLE REQUIREMENTS</p><br><ul><li>Lead with hunger, not hierarchy. Drive the creation of bold ideas across campaigns, products, and experiences with the tenacity of a maker and the mindset of an owner; from the spark to the shipped work.</li><li>Write Arabic that lives in culture. Craft original Arabic copy across Modern Standard Arabic and regional dialects, with a deep understanding of tone, nuance, rhythm, and cultural context. Avoid translation thinking, create work that feels native from the start.</li><li>Be a hands-on craft obsessive. Write, refine, rewrite, and elevate. Whether it’s a brand platform, a film script, a case film, a product story, or a social headline, your craft must push the work further every time.</li><li>Bring cultural intelligence.Inject regional insights, behaviours, and tensions into the work. Understand what people care about, how they speak, and what will move them.</li><li>Tell stories that travel. Shape narratives that work in film, social media, experience, product, and PR, and understand how storytelling behaves in the region, in culture, and in global markets.</li><li>Think beyond the ad. Collaborate with strategists, technologists, designers and creatives to shape ideas that live as acts, innovations, prototypes, platforms and content ecosystems, not just campaigns.</li><li>Bring energy that lifts the room. Embrace challenges, pressure, late pivots, and wild briefs as fuel. Be the person who raises the creative temperature and pushes peers to be braver.</li><li>Create work that earns attention. Ideas should be culturally relevant, PR-able, and built to travel, grounded in insight, engineered for conversation, and designed to make brands part of culture.</li><li>Operate like a modern creative. Comfortable switching between AI tools, emerging tech, social formats, product thinking, long-form storytelling, and classic craft to unlock new possibilities.</li><li>Collaborate fearlessly. Work fluidly with multidisciplinary talent across AKQA’s global network, from Ryhad to Dubai to Denmark, bringing clarity, momentum, and a creative point of view.</li><li>Present with conviction. Clearly articulate thinking and storytelling in internal reviews, client meetings, and pitch rooms, driving alignment, belief, and excitement around the work.</li><li>Contribute to the culture. Share inspiration, mentor younger creatives, push experimentation, and help build a studio where ambition, curiosity, and relentless craft are the norm.</li></ul><p>QUALIFICATIONS AND CHARACTERISTICS</p><br><ul><li>3+ years of relevant creative agency or brand side experience with large global projects/clients</li><li>You have&amp;nbsp; compelling work demonstrating high-quality Arabic writing and concepting across campaigns, platforms, and experiences.</li><li>You are fluent across Arabic dialects, with a deep understanding of linguistic nuance, cultural context, and tone of voice.</li><li>A portfolio with crafted and globally-recognised brand, campaign and experience work, with case studies of work that had a direct impact on the client's business.</li><li>Digital product experience as well as through the line storytelling.&amp;nbsp;</li><li>&amp;nbsp;Confident presenter of ideas both internally and to clients.</li><li>Have outstanding written and oral communication skills, interpersonal and interdepartmental.</li><li>Bachelors Degree preferred, but all disciplines welcome.</li><li>You have extensive experience with software like Adobe Creative Cloud, Figma and Keynote.</li><li>Natural curiosity that allows you to find inspiration in anything and everything, with an especially keen eye on the future of media and technology.</li><li>You have a drive to break boundaries and craft the best ideas of their kind in the world.</li><li>Possesses excellent writing skill in English (Arabic will be a bonus)</li><li>Craft-driven in how you execute work, presentations, and creative in general.</li></ul><p><span>We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.</span></p><br><p><span>AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</span></p><br><p><strong><span>About WPP</span></strong></p><br><p>WPP is the trusted growth partner for the world’s leading brands. We unite&amp;nbsp;cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel&amp;nbsp;in a single company –&amp;nbsp;powered by exceptional talent and our agentic marketing platform, WPP Open,&amp;nbsp;to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit&amp;nbsp;WPP.com.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Expected outputs comprise: • IGM 6.0 and DCDF 3.0 work packages: the complete set of substantive, coordination and operational materials for preparation, delivery and follow-up — including the Tunisia national workshop and the regional EGM / High-Level Roundtable convened back to back with IGM 6.0 — with maintained contribution and follow-up trackers. • ADA 2.0, ADDR 3.0 and MMM/GM work packages: research and evidence inputs, consultation and comments matrices, consolidated drafting inputs and revised text, annexes, statistical tables and visual aids, validation and issue logs, and updated assessment elements, metadata and guidance. • Integrated delivery and follow-up tracker: a regularly updated workplan covering responsibilities, milestones, deadlines, clearances, versions, action points and interdependencies across the channels and product streams. • Progress and handover documentation: concise periodic progress updates and an organized final handover package of working files, source materials, outstanding actions and cleared versions. Furthermore, support to: NDDRs 3.0 for 12 countries; ADD-FPM 3.0; ESCWA inputs to WSIS+20 follow-up and GDC-related processes, including WSIS-GDC matrices, and participation in global and regional fora; JTC/CRTCM and AWG meetings and related follow-ups; preparations for the LAS Permanent Committee, Executive Bureau and ATICM meetings of December 2026 and January 2027; the DCD-OP, related portals and the Observatories; and general project level support functions across the above.<br> Work Location<br>UN-ESCWA<br> Expected duration<br>2.5 Months<br> Duties and Responsibilities<br>OBJECTIVES The services of an individual contractor are required to provide substantive, research, coordination, documentation and operational support under ADCD-ASAP, Phase 2, through: • two priority engagement channels: the sixth session of the Committee on Technology for Development (IGM 6.0); and the third Arab Digital Cooperation and Development Forum (DCDF 3.0), targeted for end January 2027, subject to host confirmation, with its three high-level segments — the second High-Level Partners Conference on the Arab Digital Agenda (HLPC.ADA 2.0) the fifth Arab High-Level Forum on WSIS and the 2030 Agenda (AHLF.WSIS 5.0) and the eighth Arab Internet Governance Forum (Arab IGF 8.0) — including their preparatory, delivery and follow-up processes; and • two interlinked product streams: the second Arab Digital Agenda (ADA 2.0); and the third Arab Digital Development Report (ADDR 3.0), underpinned by the National Digital Development Reviews (NDDRs 3.0), together with the Digital Development Measurement and Monitoring Model and its Guiding Manual (MMM/GM) and the Arab Digital Development Framework and Processes Manual (ADD-FPM 3.0). Furthermore, the services support ESCWA’s standing digital cooperation and development processes, platforms and mechanisms, as set out below. DUTIES AND RESPONSIBILITIES Under the supervision of the ADCD-ASAP team, the IC will: • support the preparation, delivery and follow-up of IGM 6.0 and of DCDF 3.0 with its HLPC.ADA 2.0 AHLF.WSIS 5.0 and Arab IGF 8.0 components, including concept, background and official documentation, draft agendas, invitations, speaker and stakeholder coordination, briefing and presentation materials, talking points, summary records, outreach materials and follow-up actions. • support the Tunisia national workshop on the National Digital Development Review and the regional expert group meeting / High-Level Roundtable of Digital Development Leaders, convened back to back with IGM 6.0, including concept and information notes, agendas, invitations, participant coordination, documentation, session messages and follow-up. • coordinate inputs, timelines, clearances and operational arrangements with the ADCD-ASAP team, relevant ESCWA units, member countries, the League of Arab States and other regional and international partners. • support preparatory workshops, expert group meetings, consultations, coordination meetings and capacity-building activities linked to the channels and product streams, including participant coordination, documentation, concise minutes, action points and follow-up. In relation to the two interlinked product streams, the IC will: • ADA 2.0: support desk research, stakeholder consultations, consolidation of inputs, drafting and revision of substantive sections, evidence tables and annexes, and validation, editing and follow-up documentation. • ADDR 3.0 and NDDRs 3.0: support the compilation, validation and analysis of country and regional evidence; examine datasets and country submissions, identify gaps and inconsistencies and maintain validation and issue logs; prepare statistical tables, graphs and other visual aids; assist in drafting and reviewing technical inputs; and support expert review and consultation processes. • MMM/GM and ADD-FPM 3.0: support the revision, documentation and quality assurance of both instruments, including information elements, metadata, assessment instruments, guidance, country inputs and capacity-building materials. • ensure substantive and terminological coherence across the channels and product streams, including accurate cross-references and consistent use of agreed concepts, classifications and version labels; and proofread and edit outgoing documents for adherence to United Nations style and ESCWA formats and publishable readiness. • prepare communication, outreach and basic web-ready materials, and support ESCWA’s Digital Cooperation and Development online platform (DCD-OP) and related portals (ADA, CPF, NDDR-ADDR) by organizing, updating and quality-checking content and resources for publishing, in coordination with the relevant ESCWA units. Furthermore, the IC will support the following standing processes, mechanisms and support functions: • NDDRs 3.0 for 12 countries: support country inputs and their validation, national consultations, drafting and review, and follow-up with country counterparts. • Global and regional processes: support ESCWA inputs to WSIS+20 follow-up and Global Digital Compact (GDC)-related processes, including WSIS-GDC matrices, and to global and regional fora and mechanisms (e.g. the WSIS Forum, UNGIS, CSTD and IGF 2026), by consolidating inputs and drafting briefing and background notes. • Observatories: support the development, population and maintenance of the regional and national Digital Development and Digital Cooperation Observatories. • JTC/CRTCM and Arab Working Group meetings: contribute to the preparation and organization of the ESCWA–LAS ADA Joint Technical Committee and Core Research and Technical Cooperation Mechanisms (JTC/CRTCM) series, and co-organize the LAS Arab Working Group on ICT Strategy (AWG) series, in support of ADA 2.0, NDDRs 3.0 and MMM/GM, by drafting information notes, agendas, lists of invitees and reports, and supporting one-to-one country follow-ups. • LAS intergovernmental meetings: support preparations for the meetings of the LAS Permanent Committee and Executive Bureau, and of the Arab Telecommunications and Information Technology Council of Ministers (ATICM), of December 2026 and January 2027, including background documentation, agenda items, submissions on ADA 2.0 and ADDR 3.0, and follow-up. • General project level support: provide, under supervision, the full range of project-level support functions — correspondence and the production of large, complex documents, reports, tables, presentations and trackers; calendars, meeting scheduling, attendance and minutes; version control, deadline tracking and information flow with the relevant ESCWA units; and all arrangements for official events and meetings (e.g. room reservations, guest and participant lists, invitations, catering, seating arrangements, background documentation and special equipment), in coordination with internal and external stakeholders and partners as relevant. • perform other related tasks and duties as assigned.<br> Qualifications/special skills<br>A Bachelor's degree in information society, digital cooperation and digital development, economics, development studies, sustainable development or related area is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed At least two years of experience in research and analysis relating to the Arab region is required. Experience and knowledge of information society, digital cooperation and digital development, economics and sustainable development issues are desirable. Experience with an international organization in a developmental field is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Risk &amp; Underwriting Analyst to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview We are looking for a Risk &amp; Underwriting Analyst to sit inside our Risk &amp; Underwriting team and take real ownership of the work that keeps merchants out of trouble.<br> You will own the chargeback function end to end.<br> That is the anchor of the job — but it is not the whole job, and we are not hiring a chargeback analyst who might one day help with other things.<br> Underwriting is the second half of this role, not a stretch goal: you will work the underwriting and boarding pipeline with the Lead from day one, and we expect you to be carrying real weight on it.<br> Alongside both, you will keep eyes on risk and transaction monitoring, and you will be the person who notices when a pattern stops looking normal.<br> Around all of that, you will spend a good part of your week talking to people: Support, Operations, Finance, Partnerships, Product — and, just as often, merchants and partners directly.<br> This is a role with a lot of surface area and very little sitting still.<br> Priorities move, deadlines belong to the card networks rather than to us, and the interesting problems rarely arrive labelled.<br> If that sounds like your kind of day, keep reading.<br> What you'll own Chargebacks &amp; disputes — your function Own the chargeback lifecycle end to end: intake from the networks, merchant notification, evidence gathering, representment, pre-arbitration and arbitration decisions.<br> Build and defend the case.<br> Assemble compelling evidence, write representments that actually win, and know when a dispute is worth fighting versus when accepting it is the commercially smarter call.<br> Manage the chargebacks inbox and dispute queues to SLA — network deadlines are not negotiable and neither are ours.<br> Coach merchants and partners: explain reason codes in plain language, tell them what evidence you need and why, and help the repeat offenders fix the root cause rather than re-fighting the same dispute every month.<br> Track and report the numbers that matter — chargeback ratios, win rates, ageing, loss exposure, top reason codes, worst-performing MIDs — and flag accounts drifting toward network monitoring programmes before they get there.<br> Improve the machinery.<br> Templates, macros, portal workflows, evidence checklists, automation, knowledge- base articles: leave the function better organised than you found it.<br> Underwriting &amp; merchant boarding — the other half of the job Work the underwriting cycle with the Lead and carry your own share of the file: application review, KYC/KYB and document verification, business model and website review, sanctions and adverse media checks.<br> Assess risk on new and existing merchants — industry, ownership, processing history, delivery model, refund and chargeback exposure — and put forward a reasoned recommendation on approval, limits, reserves and conditions.<br> Your view is expected to be part of the decision, not a summary of somebody else’s.<br> Own the boarding pipeline day to day: keep applications moving, chase missing documents, unblock stuck files, resolve boarding errors, and keep merchants and partners informed the whole way through.<br> Run periodic reviews, re-underwriting and account changes as merchants grow, pivot, or start selling something they were never approved for.<br> Grow into the deeper end of it.<br> As you build the reps, take on more of the underwriting book independently — this role is meant to widen, not stay still.<br> Risk &amp; transaction monitoring Monitor transaction activity and alert queues for fraud, laundering, collusion, card testing, velocity spikes, and merchants processing outside what they were approved for.<br> Investigate and resolve alerts with a clear written rationale, and escalate the ones that deserve escalation quickly and unambiguously.<br> Recommend and action risk decisions: holds, reserves, payout blocks, limit changes, offboarding — and communicate them to the merchant with a straight face and a clear explanation.<br> Feed what you learn back into the rules.<br> If a pattern beat us once, help make sure it does not beat us twice.<br> Compliance &amp; the rulebook — a bonus if you bring it Work within card scheme rules (Visa, Mastercard, Amex) and network dispute and monitoring programmes.<br> If you already know this rulebook, you will use it here; if you do not, you will learn it on the job.<br> Support PCI DSS compliance across our merchant base — SAQ progress, validation status, non-compliance follow-up — and help merchants get through it without losing them in the jargon.<br> Keep records that hold up: clean audit trails, documented decisions, and evidence that stands on its own six months later.<br> Working across the business Be the reliable risk counterpart for Support, Operations, Finance, Partnerships and Product — the person other teams are glad to see in the thread.<br> Handle external conversations with merchants, partners, and processing and acquiring counterparts with equal comfort — including the conversations nobody enjoys having.<br> Turn what you learn into something reusable: internal SOPs, merchant-facing guides, training for frontline teams.<br> A risk operator.<br> Somebody who has done this work, not only read about it, and who is comfortable being the owner of an answer rather than the router of a question.<br> We would take a candidate who understands the function cold and adapts fast over one who knows every tool on this page but is slow to move.<br> 3+ years of hands-on experience in payments risk, disputes, fraud, or merchant underwriting — at a PSP, acquirer, processor, fintech, or a merchant with real card volume.<br> Direct, working chargeback knowledge.<br> You have handled disputes yourself, know your way around reason codes, representment evidence and network timelines, and can explain a pre-arb without looking it up.<br> This one is the non-negotiable.<br> A real appetite for underwriting.<br> Exposure to underwriting, KYB/KYC or merchant boarding — enough to know what a file looks like and what makes one risky.<br> We will build on whatever base you have, but you need to want this half of the job, not tolerate it.<br> A feel for monitoring.<br> You have looked at transaction activity or alert queues before and can tell a busy day from a bad one.<br> Sound risk judgement.<br> You can weigh commercial reality against exposure, make a call with incomplete information, and write down why you made it.<br> Quick on your feet.<br> You re-prioritise without drama, pick up unfamiliar tools and rules quickly, and stay accurate when several things land at once.<br> Genuinely good with people.<br> Clear written English, a calm and direct manner with merchants and partners, and the instinct to pick up the phone when a thread is going nowhere.<br> French. A good part of our merchant and partner base works in French — being able to handle those conversations properly matters to us.<br> Comfortable with data.<br> Confident in spreadsheets and dashboards; able to pull a number, sanity-check it, and notice when it looks wrong.<br> Ownership by default.<br> You close loops, you follow up, and you tell people where things stand before they have to ask.<br> Nice to have — genuinely optional, and happily taught Working knowledge of card scheme regulations and network monitoring programmes (VDMP/VFMP, Mastercard ECM/EFM and their successors).<br> PCI DSS and SAQ familiarity, or experience running a merchant compliance programme.<br> Wider regulatory or AML/CTF exposure in a payments context.<br> Experience with a major processor or acquirer platform, dispute managers, or fraud and monitoring tooling.<br> SQL or similar for pulling your own data.<br> Why this role is worth your time A function you actually own, with your name on it, from week one — and a second discipline to grow into right beside it.<br> A direct line to the Risk &amp; Underwriting Lead — real mentorship on underwriting, not a dotted line on an org chart.<br> Breadth most risk roles do not offer: disputes, underwriting, monitoring and compliance in the same job, at a company small enough that you see all of it.<br> Visible work.<br> Risk decisions here reach merchants, partners and the leadership team, quickly.<br> Room to grow into the deeper end of underwriting, risk strategy or compliance as the team scales.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Cash for Work project associate reports to Cash for Work project officer.<br> Responsibilities<br>•Manage project-related complaints and issues by coordinating with field staff and cash for work project team, and compile relevant reports. •Prepare responses and correspondence for project-related queries. •Develop standard operating procedures, eligibility criteria, guidance notes, documentation of best practices, and lessons learned. •Lead in creating and implementing a communication plan for the project, including the development and dissemination of communication materials and organizing events, in coordination with the UNRWA Public Information team and in line with donor and UNRWA communication policies. •Organize and maintain project databases by systematically archiving all pertinent information and conducting quality assurance checks. •Assist in project implementation by ensuring that all activities and deliverables meet the required quality standards and adhere to legal agreements and set tolerances. •Track project progress and assess performance based on scope, budget, timeline, and quality by working closely with the project team, and promptly report any issues to Project Officers along with recommended corrective actions. •Carry out additional tasks as prioritized and assigned by the CfW Project Officers and Project Manager.<br> Competencies<br>UN Core Values of Professionalism, Integrity, and Respect of Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default. In addition: •Relating and Networking •Persuading and Influencing •Planning and Organizing •Adapting and Responding to Change •Deciding and Initiating Action<br> Education<br>A bachelor's degree is required, particularly in fields such as business administration, public administration, development studies, project management, international relations, social sciences, communications, or a related discipline.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of two years of relevant experience in areas such as project management support, project coordination, monitoring and evaluation, stakeholder engagement, community involvement, communications, and reporting, preferably with a UN agency or non-governmental organization, is required. Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below. Applicants are required to mention if they are a Palestine refugee. If yes, please provide you Registration Card Number Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A "yes" answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.<br> Special Notice<br>Type of Contract: Limited Duration Contract (LDC), Band E. The Limited Duration Contract applies to external candidates and UNRWA internal candidates on LDC. Duration of Contract: 6 months - with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need. Grade &amp; Salary: LDC- Band E monthly salary of USD 1,633.20 (basic salary USD 1,466.20 + special allowance USD 167) Other Benefits: Other benefits include compulsory medical insurance, 30 days of annual leave pro-rated to the duration of the contract where less than one year, and family allowance (if applicable). Additional benefits: - 2 days of sick leave for each completed month of service. - Maternity Leave, upon meeting eligibility requirements. - 2 weeks paternity leave. upon meeting eligibility requirements. This vacancy notice is open to internal candidates on LDC contract and external candidates. Only candidates residing in Lebanon, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Lebanon, and without a valid work permit, the appointment may be rescinded. UNRWA is committed to achieving gender balance in its workforce. Female candidates are strongly encouraged to apply. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post in the future should suitable vacancies become available. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Please find below the link to a video that guides applicants on how to apply to Job Openings that approach you for guidance: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. The Agency disqualifies applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated while a misconduct process was pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct was underway; and those individuals may be prohibited from employment with the United Nations. Desirable qualification: Experience in overseeing labor-intensive projects, cash assistance programs, multi-sectoral initiatives, or similar types of projects is considered an asset. Additional Information: N/A Providing incorrect, incomplete or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, Clear Check and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. We are pleased to announce that applications for internship/volunteer assignments are now open. We invite all interested individuals to submit their applications through the following link: https://docs.google.com/forms/d/e/1FAIpQLSeXdiVz61BAUCSXAnx9Bn0y0erblqKBt7xia_YM3M167nIBGw/viewform?usp=sf_link. For more details on UNRWA, please visit: https://www.unrwa.org/<br> United Nations Considerations<br>Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<p><h4>Description</h4> <p>Aspire Software is looking for a software engineer to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the role</h4> <p>We are hiring a mid-level Go engineer to build and operate the microservices at the core of our payments platform. You will own services end to end — from API design and database schema through testing, containerization, and production deployment — in a domain where correctness, security, and reliability are non-negotiable. This is a hands-on building role with clear ownership and room to grow into deeper platform and architecture work.</p> <p>Our services are REST/JSON APIs (Gin) deployed on AWS ECS, with observability handled through internal services today. As we scale the platform, there is real room to help raise the engineering bar — introducing metrics and distributed tracing, structured observability, and stronger CI/static-analysis standards. If you like owning systems and shaping how they are built, you will have that runway here.</p> <p>You will join an engineering team that uses AI-assisted development tools as a standard part of its workflow. We expect engineers to use these tools well — to move faster without sacrificing the rigor that payments demand.</p> <h4>What you'll do</h4> <ul> <li>Design, build, and maintain Go microservices (HTTP APIs, sidecars, and background processors) that handle payment authorization, tokenization, settlement, and reporting.</li> <li>Write clean, well-tested Go: table-driven unit tests, mocked dependencies, and meaningful coverage on the paths that move money.</li> <li>Profile and tune services for high throughput and low latency (pprof, benchmarking) — transaction paths are latency-sensitive.</li> <li>Integrate with relational and NoSQL data stores (MySQL, DynamoDB, PostgreSQL); design schemas, access patterns, and migrations that hold up under load and evolve safely.</li> <li>Build and consume internal service APIs, including service-to-service authentication and shared platform libraries.</li> <li>Containerize services with multi-stage Docker builds and ship them through CI/CD pipelines to cloud infrastructure.</li> <li>Integrate with third-party payment processors and AWS services, handling sensitive data in line with PCI DSS and our security standards (secure coding, data masking, TLS, secrets management).</li> <li>Build reliability into money-movement flows: idempotency, retries, and reconciliation/settlement correctness.</li> <li>Participate in code review, design discussions, on-call rotation, and incident response for the services you own.</li> <li>Use AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) effectively and responsibly as part of day-to-day work.</li> </ul> <h4>Requirements</h4> <ul> <li>3+ years of professional software engineering experience, with production Go experience among them (mid-level seniority).</li> <li>Bachelor's degree in computer science or a related field, or equivalent practical experience.</li> <li>Solid command of Go fundamentals: concurrency done right (goroutine lifecycle, channel discipline, context-driven cancellation), interfaces, error handling, modules, and the standard library.</li> <li>Experience building and consuming RESTful HTTP APIs, ideally with a Go web framework (we use Gin).</li> <li>Working proficiency with SQL databases (schema design, queries, transactions) — we use MySQL with sqlx.</li> <li>Comfort with Docker and CI/CD pipelines as part of a normal development workflow.</li> <li>Demonstrated experience using AI-assisted development tools (Copilot, Claude Code, Cursor, or similar) in real project work — and good judgment about when to trust, verify, and override their output.</li> <li>Strong testing discipline and the habit of writing maintainable, reviewable code.</li> <li>Clear written and verbal communication, a collaborative and ownership-driven mindset, and comfort working in an agile/iterative team onsite.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Payments / fintech background — payment gateways, card processing, tokenization, PCI DSS, fraud, or financial transaction systems (strongly preferred).</li> <li>Hands-on AWS experience, especially DynamoDB, S3, Secrets Manager, KMS, SSM Parameter Store, ECS, and ECR.</li> <li>Experience with microservices and distributed-systems patterns (service-to-service auth, sidecars, idempotency, retries, observability).</li> <li>Familiarity with NoSQL (DynamoDB) and/or PostgreSQL in addition to MySQL.</li> <li>Experience with secure handling of sensitive data: encryption (AES, KMS), JWT, secrets management, and secure-coding practices (OWASP, data masking, TLS).</li> <li>Payments-domain depth: settlement/reconciliation, idempotency, card-network/scheme familiarity, fraud, or financial transaction systems.</li> <li>Experience introducing observability (metrics, distributed tracing, structured logging) and/or CI quality tooling (static analysis, linting) to a growing platform.</li> <li>Database schema migration and API versioning experience.</li> <li>JavaScript / TypeScript / React — a plus. Our admin and merchant UIs are React 19 + TypeScript + Vite; full-stack contribution is welcome but not required.</li> <li>Experience working in or migrating from a legacy/monolith system toward a modern service architecture.</li> </ul> <h4>Our tech stack</h4> <p>What you’ll actually work with, based on our current codebase.</p> <ul> <li>Language: Go.</li> <li>Web framework: Gin (gin-gonic/gin); some legacy services on raw net/http. REST/JSON (not gRPC).</li> <li>Data: MySQL (go-sql-driver/mysql, jmoiron/sqlx), DynamoDB (AWS SDK v2), PostgreSQL (lib/pq); Redis and Memcached for caching.</li> <li>Cloud & deploy: AWS — ECS, ECR, DynamoDB, S3, Secrets Manager, KMS, ACM, SSM, SES, Cognito (AWS SDK for Go v2).</li> <li>Auth & crypto: internal SvcAuth service-to-service auth, JWT (golang-jwt/jwt), golang.org/x/crypto, AES encryption.</li> <li>Testing: Go's testing, stretchr/testify, DATA-DOG/go-sqlmock.</li> <li>Build & deploy: Multi-stage Docker (golang ? scratch), Makefiles, GitLab CI (Docker-in-Docker), images to private ECR.</li> <li>Frontend (a plus): React 19, TypeScript 5.6, Vite, MUI, Redux Toolkit, Formik, Jest + React Testing Library.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a software engineer to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the role</h4> <p>We are hiring a mid-level Go engineer to build and operate the microservices at the core of our payments platform. You will own services end to end — from API design and database schema through testing, containerization, and production deployment — in a domain where correctness, security, and reliability are non-negotiable. This is a hands-on building role with clear ownership and room to grow into deeper platform and architecture work.</p> <p>Our services are REST/JSON APIs (Gin) deployed on AWS ECS, with observability handled through internal services today. As we scale the platform, there is real room to help raise the engineering bar — introducing metrics and distributed tracing, structured observability, and stronger CI/static-analysis standards. If you like owning systems and shaping how they are built, you will have that runway here.</p> <p>You will join an engineering team that uses AI-assisted development tools as a standard part of its workflow. We expect engineers to use these tools well — to move faster without sacrificing the rigor that payments demand.</p> <h4>What you'll do</h4> <ul> <li>Design, build, and maintain Go microservices (HTTP APIs, sidecars, and background processors) that handle payment authorization, tokenization, settlement, and reporting.</li> <li>Write clean, well-tested Go: table-driven unit tests, mocked dependencies, and meaningful coverage on the paths that move money.</li> <li>Profile and tune services for high throughput and low latency (pprof, benchmarking) — transaction paths are latency-sensitive.</li> <li>Integrate with relational and NoSQL data stores (MySQL, DynamoDB, PostgreSQL); design schemas, access patterns, and migrations that hold up under load and evolve safely.</li> <li>Build and consume internal service APIs, including service-to-service authentication and shared platform libraries.</li> <li>Containerize services with multi-stage Docker builds and ship them through CI/CD pipelines to cloud infrastructure.</li> <li>Integrate with third-party payment processors and AWS services, handling sensitive data in line with PCI DSS and our security standards (secure coding, data masking, TLS, secrets management).</li> <li>Build reliability into money-movement flows: idempotency, retries, and reconciliation/settlement correctness.</li> <li>Participate in code review, design discussions, on-call rotation, and incident response for the services you own.</li> <li>Use AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) effectively and responsibly as part of day-to-day work.</li> </ul> <h4>Requirements</h4> <ul> <li>3+ years of professional software engineering experience, with production Go experience among them (mid-level seniority).</li> <li>Bachelor's degree in computer science or a related field, or equivalent practical experience.</li> <li>Solid command of Go fundamentals: concurrency done right (goroutine lifecycle, channel discipline, context-driven cancellation), interfaces, error handling, modules, and the standard library.</li> <li>Experience building and consuming RESTful HTTP APIs, ideally with a Go web framework (we use Gin).</li> <li>Working proficiency with SQL databases (schema design, queries, transactions) — we use MySQL with sqlx.</li> <li>Comfort with Docker and CI/CD pipelines as part of a normal development workflow.</li> <li>Demonstrated experience using AI-assisted development tools (Copilot, Claude Code, Cursor, or similar) in real project work — and good judgment about when to trust, verify, and override their output.</li> <li>Strong testing discipline and the habit of writing maintainable, reviewable code.</li> <li>Clear written and verbal communication, a collaborative and ownership-driven mindset, and comfort working in an agile/iterative team onsite.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Payments / fintech background — payment gateways, card processing, tokenization, PCI DSS, fraud, or financial transaction systems (strongly preferred).</li> <li>Hands-on AWS experience, especially DynamoDB, S3, Secrets Manager, KMS, SSM Parameter Store, ECS, and ECR.</li> <li>Experience with microservices and distributed-systems patterns (service-to-service auth, sidecars, idempotency, retries, observability).</li> <li>Familiarity with NoSQL (DynamoDB) and/or PostgreSQL in addition to MySQL.</li> <li>Experience with secure handling of sensitive data: encryption (AES, KMS), JWT, secrets management, and secure-coding practices (OWASP, data masking, TLS).</li> <li>Payments-domain depth: settlement/reconciliation, idempotency, card-network/scheme familiarity, fraud, or financial transaction systems.</li> <li>Experience introducing observability (metrics, distributed tracing, structured logging) and/or CI quality tooling (static analysis, linting) to a growing platform.</li> <li>Database schema migration and API versioning experience.</li> <li>JavaScript / TypeScript / React — a plus. Our admin and merchant UIs are React 19 + TypeScript + Vite; full-stack contribution is welcome but not required.</li> <li>Experience working in or migrating from a legacy/monolith system toward a modern service architecture.</li> </ul> <h4>Our tech stack</h4> <p>What you’ll actually work with, based on our current codebase.</p> <ul> <li>Language: Go.</li> <li>Web framework: Gin (gin-gonic/gin); some legacy services on raw net/http. REST/JSON (not gRPC).</li> <li>Data: MySQL (go-sql-driver/mysql, jmoiron/sqlx), DynamoDB (AWS SDK v2), PostgreSQL (lib/pq); Redis and Memcached for caching.</li> <li>Cloud & deploy: AWS — ECS, ECR, DynamoDB, S3, Secrets Manager, KMS, ACM, SSM, SES, Cognito (AWS SDK for Go v2).</li> <li>Auth & crypto: internal SvcAuth service-to-service auth, JWT (golang-jwt/jwt), golang.org/x/crypto, AES encryption.</li> <li>Testing: Go's testing, stretchr/testify, DATA-DOG/go-sqlmock.</li> <li>Build & deploy: Multi-stage Docker (golang ? scratch), Makefiles, GitLab CI (Docker-in-Docker), images to private ECR.</li> <li>Frontend (a plus): React 19, TypeScript 5.6, Vite, MUI, Redux Toolkit, Formik, Jest + React Testing Library.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>The Position:</strong></p><br><p><span><strong>&nbsp;Scope of work:</strong></span></p><br><p><span>&nbsp;As the lead UN agency mandated to deliver a world where every pregnancy is wanted, every childbirth is safe, and every young person’s potential is fulfilled, UNFPA recognizes that strengthening the regulatory environment for midwives is essential to delivering high-quality, autonomous Sexual, Reproductive, Maternal, Newborn, and Adolescent Health (SRMNAH) services. Guided by UNFPA’s commitment to bodily autonomy and gender equality, global evidence shows that well-regulated, autonomous midwives—integrated into strong health systems—can safely meet up to 90% of essential sexual and reproductive healthcare needs and drive progress toward zero preventable maternal deaths.&nbsp;</span></p><br><p><span>In Lebanon, however, the legal governance of midwifery relies on outdated statutory decrees and restrictive policies—such as Decree 2154 of 1979 and Law 249 of 2014 establishing the Order of Midwives—which fail to align with modern clinical capabilities, expanded scopes of practice, or contemporary national healthcare priorities. Overlapping institutional jurisdictions and legal ambiguities continue to restrict clinical autonomy across primary, secondary, and community care levels. Fostering strong, profession-led ownership among Lebanese midwives and navigating these systemic barriers are critical to drafting modernized statutory laws and an expanded scope of practice. Evaluating existing legislative texts against the International Confederation of Midwives (ICM) Global Standards for Midwifery Regulation, World Health Organization (WHO) benchmarks, and local realities will establish a clear advocacy roadmap to achieve official parliamentary approval and governmental enforcement.&nbsp;</span></p><br><p><span>The aim of this consultancy is to enhance the quality, safety, clinical autonomy, and legal governance of midwifery practice in Lebanon by reviewing the existing regulatory and legislative frameworks, developing evidence-based statutory recommendations and a modern scope of practice, and creating a targeted advocacy roadmap to support official governmental adoption and policy implementation. Key activities within this consultancy include:</span></p><br><ul> <li><span>Conducting a comprehensive review and comparative gap analysis of existing Lebanese laws, decrees, and ministerial decisions governing midwifery against the ICM Global Standards for Midwifery Regulation, WHO guidelines, national health strategies, and current field practice.&nbsp;</span></li> <li><span>Drafting an updated and modern Scope of Practice for Lebanese midwives that details independent clinical boundaries, prescriptive authority (where applicable), referral pathways, and interprofessional collaboration standards.&nbsp;</span></li> <li><span>Formulating actionable recommendations coupled with key entities that will support updating outdated laws, administrative decrees, and licensing/re-licensing protocols under the Ministry of Public Health and the Order of Midwives in Lebanon.</span></li> <li><span>Designing an actionable, evidence-based Advocacy Roadmap targeting key policy-makers, parliamentarians, professional syndicates, and civil society to drive governmental endorsement and legal enactment.</span></li></ul><p><span>The consultant will work closely with UNFPA, MOPH and LOM to carry out the following tasks:</span></p><br><p><span><u>Inception phase (5 days)</u></span></p><br><ul> <li><span>Inception meeting to clarify terms of consultancy&nbsp;</span></li> <li><span>In coordination with MOPH and LOM, establish an advisory committee to guide and support the consultancy&nbsp;</span></li> <li><span>Delivery of brief 2-3 pages inception report detailing the consultant’s understanding of the required tasks and the proposed approach to work including required tools, proposed stakeholders, and consultation process, and detailed timeline for product delivery.</span></li></ul><p><span><u>Desk Review phase (5 days)</u></span></p><br><ul> <li><span>Desk and literature review covering desk review of current Lebanese legislation (decrees, professional regulations), ICM Regulation Standards, WHO policy briefs, and regional legal reform precedents.</span></li> <li><span>Consultations phase (10 days)</span></li> <li><span>Develop data collection tools.</span></li> <li><span>Execute comparative mapping of existing texts against international standards for autonomy, licensing, registration, and disciplinary oversight.</span></li> <li><span>Conduct Key Informant Interviews (KIIs) and focus groups with legal experts, parliamentarians/parliamentary health committee members, MoPH officials, order of midwives, order of nurses, academia, UN agencies, syndicate of hospitals, order of physicians, Lebanese Society of Obstetrics and Gynecology, obstetricians, midwives and other key actors.</span></li> <li><span>Synthesize findings into a comprehensive report.</span></li></ul><p><span><u>Formulation of Revised Text &amp; Scope of Practice (6 days)</u></span></p><br><ul> <li><span>Draft updated regulatory text amendments and legislative proposals.</span></li> <li><span>Formulate the modern, autonomous Midwifery Scope of Practice document.</span></li> <li><span>Develop the strategic Advocacy Roadmap detailing key policy levers, risks, communication messages, and legislative pathways.</span></li> <li><span>National Consensus &amp; Finalization (4 days)</span></li> <li><span>Organize and facilitate a policy validation roundtable with key government officials, legal advisors, professional syndicates, and strategic partners.</span></li> <li><span>Integrate feedback from stakeholders to finalize the legal text proposals, Scope of Practice, and Advocacy Roadmap.</span></li> <li><span>Develop and submit report of the consultancy&nbsp;</span></li></ul><p><span><strong>Duration and working schedule:</strong></span></p><br><p><span>The consultancy entails 30 working days extending from October 19th, 2026 till December 28th, 2026.</span></p><br><p><span><strong>Place where services are to be delivered:</strong></span></p><br><p><span>Lebanon</span></p><br><p><span><strong>Delivery dates and how work will be delivered (e.g. electronic, hard copy etc.):</strong></span></p><br><p><span>Delivery Date: December 28, 2026.&nbsp; All deliverables will be submitted electronically</span></p><br> <span>Milestone</span> <span>Deliverables</span> <span>Timeline</span> <span>Payment</span> <br> <p><span>Inception meeting</span></p><br> <p><span>Desk review&nbsp;</span></p><br> <p><span>Consultation of key actors</span></p><br> <p><span>Progress report of consultancy</span></p><br> <p><span>&nbsp;Legal &amp; Regulatory Assessment Report.</span></p><br> <p><span>November 15th, 2026</span></p><br> <p><span>40%&nbsp;</span></p><br> <br> <p><span>Draft Legislative Proposals &amp; Scope of Practice</span></p><br> <p><span>Conduct round table</span></p><br> <p><span>finalize the legal text proposals, Scope of Practice, and Advocacy Roadmap.</span></p><br> <p><span>Final&nbsp;legal text proposals, Scope of Practice, and Advocacy Roadmap.</span></p><br> <p><span>Final consultancy report (English) submitted.</span></p><br> <span>December 28th, 2026</span> <span>60%</span> <br> <p><span><strong>Supervisory arrangements: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></p><br><p><span>The consultant will closely work with the SRH programme specialist and Lebanese Order of Midwives</span></p><br><p><span><strong>Expected travel:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</strong></span></p><br><p><span>N/A</span></p><br><p><span><strong>Required expertise, qualifications and competencies, including language requirements:&nbsp;</strong></span></p><br><p><span>The consultancy will be led by an SRHR Policy &amp; Regulatory Expert. If needed, the consultant can get support from legal and policy specialists, midwives’ experts and public health officers to bridge international technical standards with Lebanese statutory frameworks.</span></p><br><p><span><u>Main qualifications of the consultant&nbsp;</u></span></p><br><ul> <li><span>Advanced university degree (Master's or Ph.D.) in Law, Public Policy, Public Health, Midwifery, or related SRHR fields.</span></li> <li><span>Minimum of 15–20 years of progressive experience in health systems regulation, professional governance, legal framework reviews, or SRMNAH policy.</span></li> <li><span>Knowledge of ICM Global Standards for Midwifery Regulation and WHO healthcare governance frameworks.</span></li> <li><span>Proven track record leading high-level policy advocacy and legal reform initiatives in healthcare within Lebanon or the MENA region.</span></li> <li><span>Excellent Arabic and English spoken and written skills</span></li> <li><span>Demonstrated ability to deliver quality results with strict deadlines&nbsp;</span></li></ul><p><span><strong>Inputs / services to be provided by UNFPA or implementing partner (e.g support services, office space, equipment), if applicable:</strong></span></p><br><p><span><u>Support to be provided by UNFPA</u></span></p><br><ul> <li><span>Clarify consultancy TORs and expectations</span></li> <li><span>Facilitate organization of meetings and interviews with stakeholders</span></li> <li><span>Provide input, advice and information when and as needed</span></li> <li><span>Review the draft documents and reports</span></li> <li><span>Review final product of consultancy</span><br> &nbsp;</li></ul><p><strong>How you can make a difference:</strong></p><br><p>UNFPA is the lead United Nations agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. The UNFPA Strategic Plan for 2026-2029 articulates the organization’s response to a complex global environment, providing a roadmap for resilience and renewal. It is designed to accelerate the implementation of the Programme of Action of the International Conference on Population and Development (ICPD) and the achievement of the Sustainable Development Goals by 2030. This mandate is pursued through a focus on four interconnected outcomes: ending the unmet need for family planning; ending preventable maternal deaths; ending gender-based violence and harmful practices; and adapting to demographic change through evidence and rights-based policies.</p><br><p>In a world where fundamental human rights are at risk, we need principled and ethical staff who embody these international norms and standards and will defend them courageously and with full conviction.</p><br><p>UNFPA is seeking candidates who transform, inspire, and deliver high-impact sustained results, ensuring effective external relations, communications, partnership-building and resource mobilization in a rapidly changing development and funding landscape. We need staff who are transparent, exceptional in how they manage the resources entrusted to them, and who commit to delivering excellence in programme results</p><br><p><br><strong>Compensation and Benefits:</strong></p><br><p><span>The consultant will be paid a lumpsum ranging between&nbsp;</span><span>15,000 and 20,000 USD&nbsp;</span><span>based on the final agreement with UNFPA</span></p><br><p><strong>UNFPA Work Environment:</strong></p><br><p>UNFPA provides a work environment that reflects the values of gender equality, diversity, integrity and healthy work-life balance. We are committed to ensuring gender parity in the organization and therefore encourage women to apply. Individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups are highly encouraged to apply. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation and selection for all regardless of personal characteristics and dimensions of diversity. Diversity, Equity and Inclusion is at the heart of UNFPA's workforce - click&nbsp;here&nbsp;to learn more.</p><br><p><strong>Disclaimer:</strong></p><br><p>Selection and appointment may be subject to background and reference checks, medical clearance, visa issuance and other administrative requirements.&nbsp;</p><br><p>UNFPA does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process and does not concern itself with information on applicants' bank accounts.&nbsp;</p><br><p>Applicants for positions in the international Professional and higher categories, who hold permanent resident status in a country other than their country of nationality, may be required to renounce such status upon their appointment.</p><br><p><span><strong>Application process and deadline&nbsp;</strong></span></p><br><p><span>Interested candidates may apply online by providing:&nbsp;</span></p><br><ul> <li><span>Most updated CV</span></li> <li><span>Updated P11 (click here)</span></li> <li><span>Cover letter mentioning the relevance of past/current experience with the requirements of the consultancy</span></li> <li><span>Mention in the email subject the post title and number</span></li></ul><p><span>The above documents must be sent by no later than <strong>Monday, October 12, 2026</strong></span><br><span>Candidates who fail to submit the required documents above will not be considered for review. UNFPA Lebanon will only be responsible for responding to those applicants submitting the required documents above and for whom there is further interest. ONLY&nbsp;National Individual consultants,&nbsp;not companies, are eligible to apply.</span><br><span>Candidates assessed by the panel and considered to be eligible for the appointment but who are not selected for this vacant post may be offered an assignment to another position at the same/lower grade, provided that they meet the minimum qualifications required.</span></p><br><br> </div>

<p>The screening process will be completed within the four coming weeks; Due to the large volume of applicants, we are unable to respond to application queries, only shortlisted candidates will be contacted. The ICRC is committed to creating an inclusive working environment for all its employees. Inclusion is embedded in the principles and values of the Movement as it is committed to non-discrimination, as confirmed by the principles of humanity and impartiality, and is open to all, as confirmed by the principle of unity. We are continually taking steps to improve diversity and inclusion within the organization as well as ensure it is embedded in our programming. We are committed to ensuring fair and equitable recruitment and promotion opportunities for all individuals and welcome all qualified candidates to apply to positions at the ICRC. Further, we are committed to achieving gender parity for our staff in management positions, as part of our institutional strategy objectives related to inclusion. Applicants must be legally eligible to work in Lebanon. What we do Since 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. In collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people helping those who need it most, regardless of who they are and what side of the front line they are on. We engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats. Purpose The Assistant &amp; IM Officer provides (high-level) administrative support and oversees information management, under the supervision of the Executive Assistant &amp; IM Officer. S/he acts as a reference person for information management risk mitigation activities in the delegation. Accountabilities &amp; functional responsibilities Information management: Under the supervision of the Executive Assistant IM Officer (EAIMO): • Practically follows up on the active monitoring of information security practices in the delegation. • Development and monitoring of access policy users have access to the information they need to perform their duties includes group membership and access monitoring. • Manages and monitors collaborative spaces and databases, including access, and updates information in the reference tools. • Ensures transfer of information is done using the correct platforms. • Performs assessment on the use of non-ICRC tools in the delegation the underlying reasons and provides institutional solutions where available. • Monitors the functional mailbox, distributes incoming messages to the relevant interlocutors and departments. • Organizes, supervises and manages the use of a range of collaborative tools (i.e. TS) and databases. • Updates general information in the reference tools (databases or others). • With certain exceptions dictated by the situation, act as access manager and possibly account manager • Drafts and finalizes correspondence, internal presentations, meeting minutes and other documents, shares information among users when needed. Training and support: • Briefs systematically all new staff on above-mentioned subjects, trains regularly all users and ensures compliance with rules and procedures. • Makes sure that all staff know and apply ICRC rules regarding correspondence and ICRC protocol. • Keeps their knowledge and skills up to date on ICRC Information Management tools, digital solutions and institutional platforms (e-mail, information-sharing, records-management, intranet, etc.), informs users on new tools and promotes the adoption of new features and functionalities. Field visits: • Assist the EAIMO and IM Coordinator with visits to the SubDelegations to check the colleagues needs, challenges and provide the necessary training. Certifications / Education required • Bachelor s degree in Business Administration, Information Management or a related field. Professional experience required • A minimum of 3 years of demonstrated experience in assisting high level professionals preferably within an international organization, NGO, or multinational environment and 2 years of experience in user support, training, and capacity building. Desired skills • Leadership: Basic • Accountability: Advanced • People Management : Basic • Teamwork &amp; Collaboration: Expert • Representing the ICRC: Advanced • Beneficiary &amp; Client focused: Expert • Information Management: Proficient • Administrative &amp; Executive Support: Advanced • Digital Literacy (MS Office, SharePoint, Outlook): Advanced • Confidentiality &amp; Professionalism: Advanced • Attention to Detail: Advanced • Training &amp; User Support: Advanced • Planning &amp; Organization: Advanced • Events Management: Proficient • Written Communication: Advanced • Verbal Communication: Proficient • Problem Solving: Proficient • Adaptability: Proficient Language • Arabic: Native. • English: Full professional working What we offer • Salary Package: 2 120 3 095 USD/Month (As per ICRC salary scale, salary setting processes will determine fair setting in coherence with the qualifications of the applicant and the requirements of the job). • Transportation Allowance: 13$ per day. • 13th Month of salary paid in December, pro rata basis in accordance with the period worked. • Salary Review/Increase: annually • Annual Leave: 20 calendar working days of paid leave per year, pro rata basis in accordance with the period worked. • Health Insurance: Full insurance coverage (no co-NSSF) - 90% of premium fees under the class B covered by the ICRC; option for class upgrade is available with extra charges. Coverings include: In-Patient: including pre-existing cases / Out-Patients: Doctor Visits, Medicines, Laboratory tests, Therapeutical services (Physiotherapy, Psychotherapy sessions) • International Retirement Saving Plan (IRSP): a contribution valued at 11.5% of your monthly salary, these savings are paid by the end of service as a lump sum. • Other benefits subject to internal rules and regulations: High Cost of Living Allowance (HCLA), Schooling allowance, Eyeglasses Reimbursement, Learning and career development opportunities, Internal mobility opportunities leading to expatriate roles. Additional information •&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>• Bachelor s degree in Business Administration, Information Management or a related field.<br>• A minimum of 3 years of demonstrated experience in assisting high level professionals preferably within an international organization, NGO, or multinational environment and 2 years of experience in user support, training, and capacity building.<br>• Leadership: Basic<br>• Accountability: Advanced<br>• People Management : Basic<br>• Teamwork &amp; Collaboration: Expert<br>• Representing the ICRC: Advanced<br>• Beneficiary &amp; Client focused: Expert<br>• Information Management: Proficient<br>• Administrative &amp; Executive Support: Advanced<br>• Digital Literacy (MS Office, SharePoint, Outlook): Advanced<br>• Confidentiality &amp; Professionalism: Advanced<br>• Attention to Detail: Advanced<br>• Training &amp; User Support: Advanced<br>• Planning &amp; Organization: Advanced<br>• Events Management: Proficient<br>• Written Communication: Advanced<br>• Verbal Communication: Proficient<br>• Problem Solving: Proficient<br>• Adaptability: Proficient<br>• Arabic: Native.<br>• English: Full professional working</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at&nbsp;www.abbvie.com. Follow @abbvie on&nbsp;LinkedIn,&nbsp;Facebook,&nbsp;Instagram,&nbsp;X&nbsp;and&nbsp;YouTube.</p><br><br>Job Description<br><br><p><strong><em>This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience.&nbsp;The territory will include the following key areas: Portland, ME, Burlington, VT and Lebanon, NH.&nbsp;</em></strong></p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p>Responsibilities</p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Operates effectively in a matrix environment.</li><li>Proven track record of success in selling and solid presentation skills. Offers innovative ideas and solutions to maximize business opportunities to address challenges.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others &amp; is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc.</li><li>Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.&nbsp;Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Ability to travel adequately to cover territory, as well as overnight attendance at scheduled training events and sales meetings</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or&nbsp;local law:&nbsp;​</p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company&nbsp;believes in&nbsp;good faith it will pay for this roleat the&nbsp;time&nbsp;of&nbsp;this posting based on the job grade for this position.&nbsp;Individual&nbsp;compensation paid within this range will depend on manyfactors including geographic&nbsp;location,&nbsp;and&nbsp;we&nbsp;may ultimately pay more or less than the posted range. This range may be modified in the&nbsp;future.&nbsp;​</p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),&nbsp;medical/dental/vision&nbsp;insurance and 401(k) to eligible&nbsp;employees.​</p><br></li><li><p>This job is eligible to participate in our short-term incentive&nbsp;programs. ​</p><br></li></ul><p>Note: No amount of pay&nbsp;is considered to be&nbsp;wages or compensation until such amount isearned, vested, and&nbsp;determinable.&nbsp;The&nbsp;amount&nbsp;and&nbsp;availability&nbsp;of any&nbsp;bonus,&nbsp;commission, incentive, benefits, or any other form of&nbsp;compensation and benefits&nbsp;that areallocable to a particular employee remains in the Company's&nbsp;sole&nbsp;and&nbsp;absolute&nbsp;discretion unless and until paid and&nbsp;may be modified at the Company’s sole and absolutediscretion, consistent with&nbsp;applicable law.&nbsp;</p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.&nbsp;</p><br><p>US &amp; Puerto Rico only - to learn more, visit&nbsp;https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Ultimate Results of Service and Delivery Dates • Inception Report: The evaluator will submit a draft Inception Report totalling not more than 10 pages, in addition to associated annexes. The Inception Report will summarize the desk review and propose the evaluation methodology and sampling strategy/ies to be used in the evaluation, along with a detailed workplan, draft evaluation matrix, stakeholder matrix, and quality assurance mechanism. Any revisions to the Inception Report will be implemented no later than one week following receipt of comments. o The Inception Report shall, where relevant, address the integration of human rights, disability inclusion, gender equality, and environmental issues. The Inception Report should contain ideas for further exploration to support organisational learning, to be done either as part of this evaluation or separately by ESCWA itself. • Debriefing Meeting: Following the completion of the data collection and field mission phase, and prior to the delivery of the draft evaluation report, the evaluator should hold a debriefing meeting for the presentation of the preliminary findings to the project team. • Draft Evaluation Report: Following data collection and the analysis of findings, the evaluator will submit a Draft Evaluation Report. The Draft Evaluation Report will be user-friendly, well-structured and evidence-based, totalling not more than 40 pages, in addition to a 2-page Executive Summary and associated annexes. • The Draft Evaluation Report will summarize the agreed-upon methodology listed in the Inception Report, describe the evaluation’s data collection and analytical approach, and present findings. In addition, the evaluator should develop clear action-oriented recommendations, which are forward-looking and will enable ESCWA to leverage and capitalize on innovative practices emerging from the Reform. o The Draft Evaluation Report will be reviewed by ESCWA’s SPARK Section, and the programme team, before being discussed with the evaluator. • Final Evaluation Report: The Final Evaluation Report that should incorporate the comments and feedback from the Evaluation Manager and the programme team, is expected. The Final Evaluation Report shall, where relevant, address the integration of human rights, disability inclusion, gender equality, and environmental issues. o The Final Evaluation Report shall contain information (data, findings, expert views) that may allow ESCWA to identify lessons for wider organisational learning or for potential changes to relevant organisational policies, irrespective of the extent to which the evaluation recommendations make reference to such information.<br> Work Location<br>Remote<br> Expected duration<br>5 Months<br> Duties and Responsibilities<br>Background Subprogramme 4 Statistics, the information society and technology (subprogramme 4) aims to strengthen official statistical systems and advance the information society in the Arab region by improving the quality, availability and use of data, while accelerating the integration of technology and innovation for sustainable development. It focuses on enhancing national statistical capacities to adopt international standards and innovative data sources; supporting evidence based policymaking through improved production and use of statistics, including gender and disability data; and guiding digital transformation through policy advice on emerging technologies. The subprogramme also promotes regional dialogue and partnerships among governments, experts, civil society and the private sector to maximize the value of statistics, geospatial data, digitization and new technologies in support of the 2030 Agenda. Duties and Responsibilities Purpose of the Evaluation Evaluations at ESCWA strive to demonstrate the difference that is being made by the work of ESCWA, and its impact on member States and their citizens. This evaluation will aim to determine the extent to which subprogramme 4 is achieving its intended results, the pathway to these results, and the elements that contribute most significantly to the achievement of these results. In addition, it will also consider how the project brings about any unintended results that may have occurred. The evaluation will serve three main purposes: • It will provide a basis for evidence-informed decision-making, strategic planning, and risk management. • It is a means to demonstrate accountability to the organization’s Executive Management and member States for performance, relative to ESCWA’s mandate and strategic objectives. • It will inform and facilitate organizational learning by identifying evidence-based findings, lessons to be learned, and recommendations for action that enhance the next generation of ESCWA’s work. The evaluation will therefore take both a summative and a formative approach. It will look at results achieved or not achieved so far (summative) with a view to inform ESCWA’s work in the future (formative). The evaluation will be conducted in line with ESCWA’s Evaluation Policy (2025), and the UNEG Norms and Standards for Evaluation.. The evaluation will strive to employ development best practices with regard to promoting gender equality and a human rights-based approach, including the rights of persons with disabilities. The evaluation will be facilitated and coordinated by ESCWA’s Strategic Planning, Accountability, Results and Knowledge team. Scope of the Evaluation The evaluation will be forward-looking and will objectively and systematically assess the performance of the subprogramme in terms of its relevance, coherence, effectiveness, efficiency, impact, and sustainability. Furthermore, the evaluation will assess the extent to which gender, human rights, disability inclusion, environmental concerns, and other cross-cutting issues were incorporated or mainstreamed into the subprogramme. The evaluation will cover the period from January 2020 to December 2025. Areas of focus for each sub-programme evaluation include: • Key aspects of UN and ESCWA reforms, including the merger of the Statistics Division and the Technology for Development Division into one Cluster, as relevant; • The overall coherence of the subprogramme’s work and the extent to which its work has been synergetic; • The relevant IT- and AI-enabled tools/systems/platforms developed by the subprogramme; • Organisation-wide policies, as relevant, to promote organisational learning. Evaluation Criteria The following key evaluation questions per criteria will guide the evaluation. The evaluator/s is expected to refine evaluation questions where necessary and to include the refinement in the Inception Report. Relevance • To what extent are the objectives and expected accomplishments of the subprogramme aligned with: o ESCWA's strategic framework and programme budget? o Regional development priorities and challenges? o The 2030 Agenda and relevant SDGs? • To what extent do the subprogramme's interventions respond to the evolving needs and priorities of member States? • How well do the subprogramme's products and services (research, policy advice, capacity-building, convening) address identified gaps and demands? • To what extent are the needs and priorities of vulnerable or marginalized population groups reflected in the subprogramme's design and implementation? • How relevant are the subprogramme's thematic areas and approaches in the current regional context? • To what extent has the subprogramme adapted to emerging regional challenges and opportunities? Coherence • To what extent did the merger of the Statistics and Technology divisions create positive synergies, or did it result in parallel, siloed work streams? • How well does the subprogramme align its data and technology initiatives with the interventions of UN Country Teams and the League of Arab States to avoid duplication? • How well does subprogramme 4 align its scope and collaborate with other teams in ESCWA to avoid duplication and improve efficiency? For example with DSDSD. • Are there opportunities for greater coordination, collaboration, or integration with other subprogrammes within ESCWA and other institutions? Effectiveness • To what extent have the planned outputs and activities been delivered as intended? • To what extent have the expected accomplishments/outcomes been achieved? • How effectively has the subprogramme contributed to strengthening the capacities of member States and other stakeholders? • To what extent have knowledge products and policy recommendations been utilized by target stakeholders? • What factors facilitated or hindered the achievement of results? • How effectively has the subprogramme integrated cross-cutting issues such as gender equality, human rights, disability inclusion, youth, and environmental sustainability? • How could other factors have contributed to the achievement of the identified results? • How were key partnerships integrated in the delivery of the programme to maximise the achievement of results? Efficiency • To what extent were financial, human, and technical resources used efficiently to produce outputs and outcomes? • To what extent were management arrangements conducive to efficient implementation? • How cost-effective were the different types of interventions (e.g., research, policy advisory services, capacity-building, regional forums)? • To what extent did coordination within ESCWA and with external partners reduce duplication and generate synergies? • Were monitoring, reporting, and learning mechanisms adequate to support adaptive management and efficient implementation? • Could similar results have been achieved with fewer resources or through alternative approaches? Impact • What, if any, high-level effects did the programme cause (such as changes in norms or systems)? • To what extent has the subprogramme influenced policies, legislation, strategies, institutions, or practices in member States? • To what extent has the subprogramme contributed to regional cooperation, knowledge exchange, and policy dialogue? • To what extent did the intervention lead to other changes, including “scalable” or “replicable” results? • While long-term transformative impact may be difficult to measure, what 'early signals' of impact – such as specific policy adoption, changes to statistical regulations, or behavioral shifts – can be directly traced to the subprogramme's interventions? Sustainability • Have capacities, systems, and institutional arrangements been strengthened sufficiently to maintain benefits? • To what extent have knowledge products, tools, methodologies, and networks continued to be used after their initial delivery? • What risks could affect the sustainability of the results, and how have they been addressed? • Did the subprogramme successfully establish formal 'institutional homes' (e.g., permanent national observatories, explicit operational manuals, or formal focal points) within Member State governments to ensure tools and data platforms survive beyond ESCWA's direct involvement? • To what extent has the subprogramme fostered partnerships and mechanisms that can support continued implementation and scaling up? • What evidence is available to indicate that the results of the programme can be maintained by stakeholders? Gender, Human Rights, Disability Inclusion, and Environmental Issues • To what extent were issues of gender, human rights, disability inclusion, and the environment incorporated into the design, planning, implementation, and monitoring and evaluation practices of the programme, as well as the results achieved? • To what extent did the programme respond to and affect the rights, needs and interests of different stakeholders, including women, men, youth, people with disabilities and other marginalized groups? Evaluation Methodology Management and Governance Arrangements All evaluation methodologies are to be reviewed by ESCWA’s SPARK Section and approved by ESCWA’s Senior Management. • The evaluation will be conducted by an external consultant/s. • The evaluator is expected to identify the main objectives achieved through the implementation of the programme, intended and unintended, as established by key stakeholders and relevant documentation, and the pathways that led to achieving them, with particular focus on innovative practices and initiatives that can be leveraged to further enhance ESCWA’s work. • The evaluator is expected to ensure a mixed method (qualitative and quantitative), inclusive, and participatory approach, with adequate triangulation across methods, to arrive at credible, reliable, and unbiased findings. • The evaluator will also ensure that all aspects of the evaluation are gender and human rights sensitive (including a special focus on the rights with person with disabilities). In addition, the evaluator must ensure that he/she always complies with the UNEG Ethical Guidelines for Evaluation during the conduct of the evaluation. The above methodology is indicative. The evaluator is expected to build upon it and present a robust evaluation methodology within the inception report, including addressing and refining the evaluation questions. Quality Assurance Mechanism The evaluator will employ a quality assurance mechanism of her/his preference (either an internal or an external system can be used), which will provide quality checks throughout the evaluation process. This quality assurance mechanism will be indicated in the Inception Report and in the Final Evaluation Report. In addition, ESCWA will review the evaluation report prior to finalization to ensure that it aligns with the UNEG Quality Checklist for Evaluation Reports , particularly with reference to the quality of recommendations. Evaluation Ethics The evaluation will be conducted in accordance with the principles outlined in the UNEG Ethical Guidelines for Evaluation; and all rights and confidentiality of information providers will be prioritized and safeguarded as per UNEG Ethical Guidelines for Evaluation.<br> Qualifications/special skills<br>A Master's degree in management, evaluation, or related area is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. Minimum of 5 years of experience conducting assessments, reviews or evaluations of projects, programmes or policies in the UN or international context is required. A high level of knowledge in the distilling, communication and reporting of findings, forward-looking recommendations, best practices, and lessons learned is required. Excellent oral and written communication skills and the ability to effectively convey complex information in a clear and concise manner to both governmental and UN audiences is required. Work experience in STATISTICS and/or THE INFORMATION SOCIETY AND TECHNOLOGY issues is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Fluency in Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Evaluations at ESCWA strive to demonstrate the difference made by its work and its impact on member States and their citizens. This evaluation will aim to determine how the work undertaken in road safety project contributed to achieving its intended results, the pathway to these results, and the elements that contributed most significantly to their achievement. It will also consider any unintended results — positive or negative — that emerged during implementation. The evaluation will serve three main purposes: • Evidence-based decision-making: Provide a foundation for strategic planning and risk management. • Accountability: Demonstrate performance and results to ESCWA’s Executive and member States, in line with the Commission’s mandate. • Organizational learning: Identify lessons learned and actionable recommendations to strengthen future ESCWA projects in road safety.<br> Work Location<br>Remote / Hybrid<br> Expected duration<br>2 months<br> Duties and Responsibilities<br>1. Background and Objective Road safety outcomes are greatly influenced by the design of the road infrastructure. Safe and inclusive road infrastructure design provides a forgiving road environment and supports at the same time the development of sustainable cities, low carbon transport, and good health and well-being by ensuring adequate infrastructure for non-motorized transport. Despite being the least motorized region, the African continent has the highest road traffic fatality rates in the world - 26.6 per 100,000 people - according to the latest WHO Global Status report. This translates in hundreds of daily deaths, nearly half of which involve vulnerable road users such as pedestrians, cyclists and motorcyclists. The African States have clearly identified as a priority in the “Africa Road Safety Charter” the need to “… technically classify roads according to the functions they serve. Road Designs must reflect the design norms and standards of their respective classification and intended functions". And “…shall ensure that infrastructure for Non- Motorised Traffic is incorporated as priority requirements within the design of all classes of roads, especially in the urban and rural roads context". Yet, as documented by the EU Safer Africa project, in most of the African countries, road geometric design standards and manuals are obsolete and focusing only on motorised transport (cars, trucks, vans). Despite stated commitment to the safe system approach, the region still lacks the understanding that providing adequate levels of safety and accessibility to all road users means also fighting poverty, boosting economy, reducing inequality, and fighting climate change by promoting the use of non-motorised transport. This project aims to fill that gap and to provide a concrete answer to those needs by : 1. supporting revision of road design standards/manuals in 3 target countries (Morocco, Mauritania and Senegal) and through them promote a coordinated and regional approach to revision of standards/manuals which would be highly beneficial especially with reference to corridors in the framework of the Trans-African Highways network ; 2. Building the understanding around the importance of providing safe road infrastructure for all road users and the inherent capacity to design and deliver safe roads. The project focus countries recognise that road design standards and practices in the region are often outdated in terms of road safety engineering principles, are inconsistent, and do not reflect international good practice. They also acknowledge the lack of the required competencies to design safe and inclusive roads. According to the latest Global Status Report on Road Safety the road traffic death rate number per 100,000 in Morocco, Mauritania and Senegal is respectively: 19.6, 23.4 and 27.7. For the three target countries, latest available figures show that roughly 60% of those deaths happen on inter-urban roads. Thus the urgent need to revise road design standards, manuals and guidelines so as to eliminate or minimize risks for all road users. 2. Duties and Responsibilities Purpose of the Evaluation Evaluations at ESCWA strive to demonstrate the difference made by its work and its impact on member States and their citizens. This evaluation will aim to determine how the work undertaken in road safety project contributed to achieving its intended results, the pathway to these results, and the elements that contributed most significantly to their achievement. It will also consider any unintended results — positive or negative — that emerged during implementation. The evaluation will serve three main purposes: • Evidence-based decision-making: Provide a foundation for strategic planning and risk management. • Accountability: Demonstrate performance and results to ESCWA’s Executive and member States, in line with the Commission’s mandate. • Organizational learning: Identify lessons learned and actionable recommendations to strengthen future ESCWA projects in road safety. The evaluation will be conducted in accordance with ESCWA’s Evaluation Policy (2025) and the UNEG Norms and Standards for Evaluation. It will integrate best practices for promoting gender equality, human rights, disability inclusion, and environmental sustainability. Scope of the Evaluation The evaluation will be forward-looking and will objectively and systematically assess the performance of the project in terms of its relevance, coherence, effectiveness, efficiency, impact, and sustainability. Furthermore, the evaluation will assess the extent to which gender, human rights, disability inclusion, environmental concerns, and other cross-cutting issues were incorporated or mainstreamed into the project. The evaluation will cover the period from March 2023 to December 2026. Evaluation Criteria The following key evaluation questions per criteria will guide the evaluation. The evaluator is expected to refine evaluation questions where necessary and to include the refinement in the Inception Report. Relevance • How did the project team determine the strategic needs and priorities of member States in its project design? • How were the intended results of the project aligned with the strategic needs and priorities of member States, the sustainable development goals, and national and regional development agendas? • How were the identified results aligned with other stakeholders’ strategic needs and priorities? • How was the log frame translated to ensure that the activities carried out were relevant and contributed to achievement of the intended result(s)? • How were planned and implemented activities designed and sequenced to ensure a conscious consideration of the intended result? Effectiveness • What evidence is available to support the achievement of the results identified? • Which of the activities undertaken by the project team directly contributed to the identified results? How did these activities contribute to the results? • To what degree can the achievement of results be attributed to the intervention? • How did the work of stakeholders contribute to the achievement of the identified results? • Which other factors have contributed to the achievement of the identified results? • Would the results have been achieved regardless of the project being implemented? • How were key partnerships integrated in the delivery of the project to maximise the achievement of results? Efficiency • Were the planned activities considered and delivered with the end results in mind? How did this shape the process? • What, if any, adjustments were made during the project to optimize the achievement of results? • What, if any, considerations were made in terms of the most efficient way of delivering activities (choice of modality, expertise available, etc.) • To what extent were partnerships leveraged and/or enhanced to utilize additional strategic expertise? Impact • What, if any, high-level effects did the project cause (such as changes in norms or systems)? • How did the project ensure that all the intended target groups, including the most disadvantaged and vulnerable, benefitted equally from the intervention? • How transformative was the project – did it create enduring changes in norms – including gender norms – and systems, whether intended or not? • To what extent did the intervention lead to other changes, including “scalable” or “replicable” results? Sustainability • Given a similar context, could the identified results of the project be replicated? • Which of the activities identified as contributing to the identified results of the project provided ongoing benefits for stakeholders? • What evidence is available to indicate that the results of the project can be maintained by stakeholders? Gender, Human Rights, Disability Inclusion, and Environmental Issues • To what extent were issues of gender, human rights, disability inclusion, and the environment incorporated into the design, planning, implementation, and monitoring and evaluation practices of the project, as well as the results achieved? To what extent did the project respond to and affected the rights, needs and interests of different stakeholders, including women, men, youth, people with disabilities and other marginalized groups? Evaluation Methodology The evaluator is expected to identify the main results achieved through the project, as established by both the project team and key stakeholders, and develop a Theory of Change (ToC) for these results. The causal links postulated in the ToC should then be used to theorise a plausible causal mechanism, which should be tested using all available evidence, to evaluate the influence of ESCWA’s work on results achieved through the project. The evaluator is expected to ensure a mixed method (qualitative and quantitative), inclusive and participatory approach, with adequate triangulation across methods, to arrive at credible, reliable, and unbiased findings. The evaluator will also ensure that all aspects of the evaluation are gender and human rights sensitive (including a special focus on the rights with person with disabilities). In addition, the evaluator must ensure that they always comply with the UNEG Ethical Guidelines for Evaluation during the conduct of the evaluation. The above methodology is indicative. The evaluator is expected to build upon it and present a robust evaluation methodology within the inception report, including addressing and refining the evaluation questions. Management and Governance Arrangements SPARK will oversee management of the evaluation through an evaluation officer/s, who will act as the evaluation manager/s. This role will include recruiting the evaluator/s; serving as the main port-of-call for the evaluator/s and for internal and external stakeholders; recording the feedback of the project team and effectively integrating it into the evaluation exercise; monitoring the budget and the correct implementation of the work-plan; ensuring quality assurance; etc. The support of the organization and project’s senior management is key for the success of the evaluation, particularly during the recruitment of the evaluator/s, collection of documents for desk review, identification of stakeholders and arrangement of interviews, focus groups or surveys. Quality Assurance Mechanism The evaluator will employ a quality assurance mechanism of her/his preference (either an internal or an external system can be used), which will provide quality checks throughout the evaluation process. This quality assurance mechanism will be indicated in the Inception Report and in the Final Evaluation Report. In addition, ESCWA will review the evaluation report prior to finalization to ensure that it aligns with the UNEG Quality Checklist for Evaluation Reports , particularly with reference to the quality of recommendations. Evaluation Ethics The evaluation will be conducted in accordance with the principles outlined in the UNEG Ethical Guidelines for Evaluation; and all rights and confidentiality of information providers will be prioritized and safeguarded as per UNEG Ethical Guidelines for Evaluation.<br> Qualifications/special skills<br>A Master's degree in management, evaluation, or related area is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of five years’ experience undertaking impact evaluations, including of projects and/or evaluations working with Arab governmental bodies, is required. Proven competency in quantitative and qualitative research methods, particularly self-administered surveys, document analysis, and informal and semi-structured interviews is required. Work experience in Road Safety issues is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Fluency in Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to deliver the following outputs: • Inception note and detailed workplan for version 1 of ADA 2.0 development; • Review and provide feedback on the progressively evolving editions of the ADDR as regional baselines; • Successive Iterations/Drafts of version 1 of ADA 2.0, including the Provisional Progress Report and the Provisional Proposed Architecture to member countries. • Executive summary in English; • PowerPoint presentations and briefing materials; • Consolidated bibliography and references database. The completed document shall: • Be submitted in editable MS Word format (*.docx); • Include automatically generated table of contents, list of tables, and figures; • Be thoroughly proofread and referenced; • Respect ESCWA publication and anti-plagiarism requirements. The content of all outputs shall remain the sole property of ESCWA.<br> Work Location<br>Remote<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background The Economic and Social Commission for Western Asia (ESCWA) launched the Advancing Digital Cooperation and Development – Arab States Action Programme (ADCD-ASAP) in 2020 to support Arab countries in harnessing digital technologies for sustainable development and accelerating the implementation of the 2030 Agenda for Sustainable Development. The programme aims, among others, to strengthen regional and national digital policy frameworks, promote digital cooperation, and support evidence-based digital development strategies across the Arab region. Within this framework, and under the auspices of the Arab Telecom and Information Technology Council of Ministers (ATICM), and its resolution in December 2020, ESCWA and the League of Arab States (LAS) jointly established a joint project to Develop, Deploy and Constantly Upgrade the Arab ICT Strategy for the region, in the form of an Arab Digital Agenda as strategic living instrument for 10 years. The ADA is not an outcome, it is a journey of constant growth that is meant to cope with any future developments in the technology and related policies; to induce action at different fronts in all facets of technology, through it mechanism and through partnerships with UN bodies and Arab bodies; and to advance progress at member states level that can be measured and monitored. Accordingly, ESCWA and LAS worked with Member States, to co-develop, the Arab Digital Agenda/ICT Strategy (ADA 1.0 / ADAICTS), which serves as a regional strategic vision, compass and action-framework guiding Arab digital development efforts and supporting national digital development agendas, in all digital development areas. The process of co-developing by ESCWA and Member States of the first edition of the ADA took place during 2021-2022, through successive iterations and engagements, with Member States (through the ADA’s Core Research and Technical Cooperation Mechanism (CRTCM), the ADA’s Joint Technical Committee (JTC), the LAS Arab Working Group on Arab ICT Strategy, the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Minsters; leading to the adoption of the final version of the 1st edition of the Arab Digital Agenda 2023-2033, by the ATICM on 23 January 2023 and by Arab ECOSOC in 9 February 2023, and by heads of States in 19 May 2023; with the promise of supporting its deployment and the expectation of constant update of the agenda and constant monitoring of member states progress in achieving its goals and targets using the agreed-upon instruments. The first milestone for all of the above will be towards the end of 2027. Overall Timeframes, Milestone and Nature of ADA 2.0 Building on the above, and under the umbrella of the ATICM, ESCWA and LAS are launching the process of co-developing with Member States the Second Edition of the Arab Digital Agenda (ADA 2.0); which is planned to be co-produced during the period of 2026-2027, with a target goal of adopting the second edition of the Arab Digital Agenda in its final form during the ATICM meeting of December 2027/January 2028. Accordingly, and based on the established work modalities, the first version of ADA 2.0 will need to be presented to the ATICM meeting scheduled for December 2026/January 2027. Towards this end, ESCWA is managing, during the second half of 2026, the first phase of ADA 2.0 sub-project to prepare for submitting the first version of the ADA2.0 to the respective LAS Arab Working Group on Arab ICT Strategy that is scheduled to be convened during November/December 2026, and subsequently to the LAS Arab Permanent Committee on ICTs, the LAS Arab Executive Bureau all the way up to the Council of Ministers during December 2026/January 2027. The envisaged ADA2.0 - as a comprehensive regional strategic framework and policy blueprint for digital development in the Arab region over the coming decade, aligned with international and regional digital cooperation priorities - is scheduled for the end of 2027 is planned to have two perspectives: 1-First, looking backward As part of its monitoring role, ADA2.0 will result a report on the progress of member countries in achieving the goals and targets of the ADA during the period between December 2022 and December 2027, namely the “Provisional Progress Report”,, marking the progress in the elapsing five years on the basic scope of ADA1.0, and will be finalized by the end of December 2027. As such, the work during 2026 along this perspective is specifically planned to result in a provisional version of this progress report (in four years only). During 2027, it will be updated in terms of value to reflect the five years; and more importantly, it will also be radically expanded in terms of scope during 2027, as per the second perspective below, producing the first baseline for the expanded scope. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final report planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. The work on this perspective will be supported by the ongoing third round of the National Digital Development Reviews (NDDRs 3.0), which will be reflected in the the Arab Digital Development Report (ADDR 3.0) that will accompany the ADA2.0 as it accompaniment flagship by the end of 2027. 2-Second, looking forward As part of its future orientation, strategizing and constant update role, ADA2.0 will: a. adapt to be in synch with the latest global mandates inscribed in the latest UNGA Resolution 80/173 of December 2025, and the preceding Global Digital Compact 2024. b. introduce an updated architecture for the basic scope of ADA 1.0 - defined by the 85 Goals, the 69 Targets and the 85 indicators (defined in the first edition of the ADA) c. expand the scope of the original ADA framework to address frontier, emerging and strategic policy areas shaping digital development globally and regionally. ADA2.0 will specifically witness an expanded scope that contains new thematic dimensions and indicators related to: • Artificial Intelligence (AI); • Emerging technologies; • Peaceful uses of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Digital postal services and postal sector transformation. d. introduce a new architecture defining the goals and targets of the expanded scope in terms of additional Goals, Targets and indicators (in addition to the existing basic scope defined by the existing five-cluster ESCWA conceptual framework for digital development, which stands as the DNA of the whole process). These updates and expansions are based on the updated Guiding Manuals (GM 2.5)/(GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5)/(DD-MMM 2.0), as the common framework for measurement, monitoring and assessment of digital development progress. The associated ESCWA newly produced addendums, developed by ESCWA in consultation with member countries and regional stakeholders during 2025-2026, are currently guiding the process of digital development reviews at national and regional levels during 2026-2027 and are considered an integral part of the envisaged ADA2.0. Hence, the work during 2026 along this perspective is specifically planned to result in a provisional version of the proposed new architecture to member countries, namely the “Provisional Proposed Architecture”, regarding the following aspects that will need to be worked on during 2027:  the new architecture of the expanded scope and the newly introduced addendums, in terms of Goals, Targets and Indicators;  the positioning of the new architecture of the addendums, vis-à-vis the existing architecture of the basic scope.  the sustainability of the Digital Development indicators observatories at the national level.  the periodicity of the next milestones for monitoring progress.  advancing partnerships and alliances between ADA and the partners of various thematic subprogrammes. Hence, work on this perspective during the second half of 2026 is expected to produce around one third of the final version of ADA 2.0 planned for end of 2027. The rest will be during 2027 benefiting from feedback from the Ministerial Council meeting of December 2026/January 2027. Purpose and Objectives of this assignment In summary, the consultancy subject to this assignment aims to support ESCWA and LAS in producing the first version of ADA 2.0, within the following contexts: • The NDDRs 3.0, ADDR 3.0 and ADA 2.0 processes constitute three interlinked components of a single regional policy cycle. o NDDRs 3.0 provides the national evidence base, o ADDR 3.0 provides the regional analytical synthesis, and o ADA 2.0 translates these findings into a regional strategic framework and implementation roadmap for digital development and digital cooperation in the Arab region. • This process is further anchored in United Nations General Assembly resolution 80/173 on the WSIS+20 review, which reaffirms the role of the United Nations regional commissions as regional mechanisms for implementation and follow-up of WSIS outcomes and calls for scaling up policy guidance, technical assistance, capacity-building and partnerships in support of digital development. • ADA 2.0 constitutes the regional strategic policy framework through which Arab countries will operationalize regional commitments related to WSIS+20, the Global Digital Compact, the Pact for the Future, Arab Vision 2045 and the Arab Digital Agenda 2023–2033, while contributing to the implementation of Arab Vision 2045 through digital development, digital cooperation and digital transformation pathways. The main objective of this consultancy is to support ESCWA and LAS in the preparation, drafting, and refinement of the first version of ADA 2.0, building on: • ADA 1.0 outcomes and lessons learned; • Findings emerging from NDDRs 3.0 and ADDR 3.0; • Capacity Building programme for National Focal Points intended for July 2026 • The additional five addendums of the expanded scope of the Conceptual Model • The updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development - Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and their associated addendums; • Contributions from Arab countries, regional organizations, UN agencies, and technical experts. The consultant shall contribute to the development of successive iterations of version 1 of ADA 2.0, including its strategic framework, implementation approach, monitoring framework, and regional cooperation dimensions, with explicit attention to digital cooperation, digital governance, digital diplomacy, the formulation of regional positions in global digital processes, and multistakeholder engagement modalities. Duties and Responsibilities Under overall guidance and supervision of Chief of ESCWA ICT Policies Section, and Programme Lead of the ADA, and in close collaboration with the Programme Management Officer and ESCWA substantive focal point for this consultancy, the consultant will conduct the following tasks: Strategic and Substantive Work a) Review ADA 1.0, related ESCWA/LAS documentation, NDDRs 3.0 findings, ADDR 3.0 preliminary outputs, and relevant international and regional digital policy frameworks, including WSIS+20, the Global Digital Compact, the Pact for the Future, United Nations General Assembly Resolution A/RES/80/173, Arab Vision 2045 and the Arab Digital Agenda 2023–2033. b) Review the updated Guiding Manual (GM 2.5 / GM 3.0), as the common methodological framework underpinning the NDDRs, ADDR and ADA processes; and the Digital Development- Measurement and Monitoring Model (DD-MMM 1.5 / 2.0), as the common framework for measurement, monitoring and assessment of digital development progress; and the related addendums. c) Support the development of baselines, comparative analysis, and synthesis of findings emerging from NDDRs 3.0 and ADDR 3.0 during the early phases of the assignment, to inform the strategic priorities, indicators, implementation approach, and monitoring framework of ADA 2.0. d) Coordinate and undertake the substantive formulation and structuring of version 1 of ADA 2.0, including the development and refinement of its successive iterations, strategic priorities, objectives, and implementation components. e) Integrate and mainstream emerging and cross-sectoral priorities within version 1 of ADA 2.0 to ensure its relevance and responsiveness to evolving regional and global digital development trends, including those related to the addendums: • Artificial Intelligence; • Emerging technologies; • Peaceful use of outer space and geospatial technologies; • Environmental sustainability and green digital transformation; • Role of postal sector in digital development/Digital postal services. f) Ensure alignment between version 1 of ADA 2.0, NDDRs 3.0, and ADDR 3.0 findings, and the progressively evolving regional baselines, including corresponding goals, targets, indicators, and actions. g) Contribute to the refinement of strategic priorities, implementation pillars, action plans, indicators, monitoring frameworks, and regional cooperation mechanisms. h) Ensure that ADA 2.0 monitoring framework builds upon the Digital Development - Measurement and Monitoring Model (DD-MMM 2.0), including baselines values, indicators definitions, measurement approaches and reporting modalities while maintaining consistency with relevant NDDRs 3.0 and ADDR 3.0 indicators and findings. i) Review and update strategic content related to digital governance, implementation, monitoring and evaluation, financing mechanisms, institutional coordination, digital cooperation and digital diplomacy. Research j) Undertake desk research, policy analysis, benchmarking exercises, and literature reviews related to regional and international digital agendas and technology governance. k) Maintain a comprehensive bibliography and reference database. l) Coordinate closely with the ESCWA consultant and the team working on the development of the ADDR3.0 and GM3.0 to ensure alignment and consistency of findings, indicators, baselines and regional digital development narratives, as well as with designated national consultants, national focal points, LAS Arab Working Groups, and relevant regional mechanisms, including the Digital Cooperation and Development Forum (DCDF), the Arab Internet Governance Forum (Arab IGF), the Arab High-Level Forum on WSIS and the 2030 Agenda (Arab WSIS Forum), as well as relevant regional and international organizations, as needed. m) Compile and harmonize contributions received from Arab countries and participating organizations. n) Participate in and contribute substantively to technical meetings, workshops, consultations, expert group meetings, policy deliberations and multi-stakeholder engagement processes related to version 1 of ADA 2.0. o) Support regional consultations, policy dialogue processes, expert meetings and consensus-building activities related to digital development, digital cooperation and emerging digital policy issues. p) Analyze and integrate outcomes emerging from relevant regional and global digital governance, digital cooperation, and digital development processes, including their implications for ADA 2.0 priorities, regional cooperation mechanisms, and implementation pathways. q) Support joint technical coordination among ADA 2.0, ADDR 3.0 and NDDRs 3.0 workstreams to align the emerging regional baseline with ADA goals, targets, indicators and actions. Drafting and Consultation Process r) Prepare and revise successive iterations of version 1 of ADA 2.0 based on ESCWA, LAS, and stakeholders feedback. s) Contribute to the development of presentation materials, executive summaries, and briefing notes. t) Ensure that version 1 of ADA 2.0 incorporates gender equality, youth empowerment, inclusion of persons with disabilities, and inclusive digital development principles in line with ESCWA publication standards. u) Ensure that all outputs are evidence-based, properly referenced, and aligned with ESCWA editorial and publication standards.<br> Qualifications/special skills<br>Master's degree in ICT, digital development, public policy, international development, or related fields is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 15 years of professional experience in ICT for development, digital transformation, digital policies and strategies, Internet governance, or related areas is required. Experience in digital governance, digital cooperation, Internet governance, AI governance and multilateral digital policy processes is required. Proven experience in drafting regional digital agendas, ICT strategies, or digital development reports is required. Extensive knowledge of digital development issues in the Arab region is required. Demonstrated experience working with international and regional organizations is required. Familiarity with ESCWA digital development work, including ADA, NDDRs, and ADDR processes, is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in written and spoken Arabic and English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>The Economic and Social Commission for Western Asia forms part of the United Nations Secretariat and, like the other regional commissions, operates under the supervision of the United Nations Economic and Social Council. ESCWA comprises 21 Arab countries in Western Asia and North Africa. ESCWA provides a framework for the formulation and harmonization of sectoral policies for member countries, a platform for congress and coordination, a home for expertise and knowledge, and an information observatory. ESCWA activities are coordinated with the divisions and main offices of the Headquarters of the United Nations, specialized agencies, and international and regional organizations, including the League of Arab States and its subsidiary bodies, and the Gulf Cooperation Council. This temporary position is located in the United Nations Economic and Social Commission for Western Asia (ESCWA) in the Climate Change and Natural Resource Sustainability Cluster. The Research Assistant works under the overall supervision of the Climate Change and Natural Resource Sustainability Cluster Lead and reports directly to a Senior Programme Officer.<br> Responsibilities<br>Within delegated authority, the Research Assistant will be responsible for the following duties: • Researches, extracts and compiles basic information and technical data on specific programmes/projects on climate change, agriculture, food systems and the environment. • Sorts, consolidates, extracts and processes data, including geospatial data, and enters into relevant database. • Assists in monitoring developments/issues on climate change, agriculture, resilient food system pathways and related environmental subjects by collecting, selecting, analysing and compiling materials from multiple sources, e.g., relevant databases, the library and the Internet. • Assembles original statistical and geostatistical materials; adjusts reported data from different sources and loads data into computerized database system or report templates. • Assists in the identification, evaluation and examination of indicators and data sets for accuracy, clarity and validity. • Assists in the maintenance of relevant computerized databases. • Prepares a variety of reports, presentations, tables, lists, graphs, charts, maps and/or diagrams for information and review by senior officers. • Prepares abstracts/bibliographic descriptions and bibliographies for inclusion in documents, reports and publications. • Takes notes and drafts executive summaries of meetings. • Collects organizes and disseminates relevant UN and media information. • Co-ordinates and supports the set up of national and regional meetings and consultations, and appropriate follow-up including the preparation of meeting reports and key messages. • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assists with visualizations and updating information material such as web pages or brochures. • Performs other related work as required.<br> Competencies<br>• PROFESSIONALISM: Ability to research, interpret and analyse a wide variety of data, including geospatial data. Knowledge of climate change and resilient food systems. Knowledge of internal policies, processes and procedures. Demonstrates use of initiative and ability to make appropriate linkages between areas of work related to climate change and food systems, providing appropriate data analytics and geospatial analysis. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • PLANNING&amp; ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.<br> Education<br>High school diploma or equivalent is required. Master’s degree in agriculture is desirable.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of five years of experience in collecting and researching data on sustainable development and environment is required. The minimum years of relevant experience is reduced to 3 for candidates who possess a first-level university degree or higher. A minimum of one year of experience in data analytics related to climate change, food systems or related area is desirable. Experience in ArcGIS or QGIS tools is required. Experience working in the Arab region is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>French</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include assessment(s) which may be followed by an interview.<br> Special Notice<br>• This position is temporarily available until 31 December 2026. Extension of the appointment is subject to availability of funding, continued need for the position, and the satisfactory performance of the incumbent. • If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. • This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment. • Candidates are fully responsible for all arrangements and costs for attending all assessments and interviews. All candidates shall receive the same notice period for attending the assessments and interviews. • The candidate is fully responsible for all costs and arrangements related to travel and relocation (including visas and permits) to the duty station and for continued employment at ESCWA. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. • At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. • Limitation of General Service Category: This position falls under the General Service category. If selected and you wish to be considered for a future position in the Professional category, please note that you must first separate from the Organization and acquire the required professional skills through academic training or professional experience to be considered as an external candidate. Alternatively, you can apply for and succeed in the YPP General Service to Professional category (G-to-P) competitive examination.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff.UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The incumbent reports to the Warehousing Officer.<br> Responsibilities<br>Supervises the receipt and custody of all goods, commodities, and equipment, stored in the assigned warehouse; maintains up to date stock control records with particular attention to the accurate recording of goods receipts, stock on hand, and oversees correct prompt input into the ERP system; Oversees accurate processing of ERP transactions in regard to goods receipts, issuance, stock transfer, deliveries and other related processes in order to maintain up to date ERP records of physical status of goods in the warehouse; prepares appropriate supply documentation; conducts regular spot checks to ensure the accuracy of ERP stock data; Issues all commodities as required by the Warehousing Officer; Supervises warehouse staff assigned permanently or temporarily while performing their duties in the assigned warehouse, ensures their safety measures are followed and monitors access authorization for security purposes. Similarly supervises and manages the activities of contractor staff who may be present in the warehouse to make deliveries or collections of goods and make sure that UNRWA warehouses adhere to safety and security regulations are fully fulfilled by all staff; Is responsible for the management of the facilities assigned. This include monitoring and implementing infrastructure repairs and upgrades, ensuring that assigned warehouse equipment and safety and security infrastructure is operational and effective, and ensuring that the facilities are maintained in a clean and hygienic state at all times; Ensures timely loading and off-loading of trucks received and dispatched to various locations; Performs other duties as may be assigned by the supervisor.<br> Competencies<br>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Applying Technical Expertise Planning and Organizing Following Instructions and Procedures Analyzing Learning and Researching<br> Education<br>Successful completion of secondary education; Diploma in business and office practice or other related discipline.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>At least five years’ experience in storekeeping or logistics functions, is required. Applicants are required to mention if they are a Palestine refugee. If yes, please provide you Registration Card Number Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below. Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A "yes" answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.<br> Special Notice<br>Type of Contract: Fixed Term Appointment Contract Type: Fixed Term Appointment for 1 year; including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: Grade 10, the monthly salary will start from USD 1,306.60 (Monthly Salary 1,139.60 + Supplementary Allowance USD 167),The salary may be subject to a reduced work schedule. Other benefits: Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: 2 days of sick leave for each completed month of service; 14 weeks of Maternity Leave; 2 weeks paternity leave. The incumbent may be required to travel in the Agency's area of operations. This vacancy notice is open to Internal and External candidates. Only candidates residing in Lebanon, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. UNRWA is committed to achieving gender balance in its workforce. Female candidates are strongly encouraged to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Lebanon, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post in the future should suitable vacancies become available, Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Please find below the link to a video that guides applicants on how to apply to Job Openings that approach you for guidance: https://drive.google.com/file/d/1MH-YA6Y8kxA1fgao5qyTV8VwNajgx4u/view Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Desirable qualification: N/A Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. Additional information: N/A Providing incorrect, incomplete or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, ClearCheck and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. The Agency disqualifies applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated while a misconduct process was pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct was underway; and those individuals may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. We are pleased to announce that applications for internship/volunteer assignments are now open. We invite all interested individuals to submit their applications through the following link: https://docs.google.com/forms/d/e/1FAIpQLSeXdiVz61BAUCSXAnx9Bn0y0erblqKBt7xia_YM3M167nIBGw/viewform?usp=sf_link. For more details on UNRWA, please visit: https://www.unrwa.org/<br> United Nations Considerations<br>Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Save the Children International has an exciting opportunity for a<b>Lead, Employee Relations (Investigations)</b>to join our <b>global team</b>.</p><br><p><b>Team purpose</b></p><br><p>To help make SCI a great place to work by creating a safe, respectful, fair and accountable working environment where people feel supported and concerns are addressed effectively. The Employee Relations team provides expert guidance, leads high-quality investigations and complex case management, and builds organisational capability to prevent and resolve workplace concerns fairly, consistently and at the right level. Through data, insights and lessons from cases, the team identifies systemic issues, strengthens leadership and management practice, and drives continuous improvement in the employee experience and organisational culture across SCI.</p><br><p><b>Role purpose</b></p><br><p>To lead SCI’s grievance investigations capability, ensuring concerns are investigated fairly, consistently, proportionately and to a high professional standard. The role provides senior oversight of senior, complex and high-risk cases, develops a skilled investigations team and safeguards the integrity, quality and timeliness of the investigation process. Through strong partnerships, case insights and organisational learning, the role helps identify systemic risks, strengthen practice and contribute to a safe and respectful working environment.</p><br><ul> <li><b>Job Title:</b> Lead, Employee Relations (Investigations)</li> <li><b>Reports To:&nbsp;</b>Director, People &amp; Organisation Effectiveness (Interim)</li> <li><b>Work Pattern:</b> Hybrid/Remote with flexible working options available</li> <li><b>Location:</b> Any approved Save the Children International office location. For a full list of locations that Save the Children International can hire in, please visit:&nbsp;SCI Careers&nbsp;</li> <li><b>Required Time Zone:&nbsp;</b>Any</li> <li><b>Contract Length:</b> Permanent</li> <li><b>Right to Work:</b> The successful candidate must have the right to work in the country where the role is based, for the duration of employment.&nbsp;</li> <li><b>Language Requirements:&nbsp;</b>English</li> <li><b>International Travel:</b> up to 5%</li> <li><b>People Management:</b> Number of people managed in total: 3-4</li> <li><b>Remit:&nbsp;</b>Global</li></ul><p><b>Principal Accountabilities</b></p><br><ul> <li>Lead, manage and develop a team of specialist investigators, setting and maintaining high professional standards for investigative planning, methodology, evidence assessment, recommendations and report writing.</li> <li>Create an environment where investigators can exercise independent professional judgement whilst maintaining robust quality assurance mechanisms and providing senior challenge where required to ensure decisions remain impartial, consistent and defensible to internal stakeholders and the communities we serve</li> <li>Maintain effective oversight of the grievance investigation caseload, ensuring concerns are handled swiftly, compliantly and proportionately and workloads are balanced whilst timelines are met, and emerging risks, delays, or barriers to progression are proactively addressed or escalated.&nbsp;</li> <li>Lead investigations into high risk grievances against senior leaders, ensuring they are addressed fairly, consistently and in accordance with SCI’s Safe and Respectful Working Environment Policy and Grievance Procedure.&nbsp;</li> <li>Ensure a person-centred approach throughout the investigation process, recognising the wellbeing, needs and rights of individuals affected by a concern and ensuring all parties are treated with dignity, fairness and respect.&nbsp;</li> <li>Build trusted relationships with senior leaders, Country Offices and functions including Risk, Legal, Safety and Security and the wider People team, navigating competing perspectives whilst aligning to confidentiality protocols and protecting the integrity of the investigation process.</li> <li>Proactively identify recurring themes to escalate systemic issues, areas of organisational risk and opportunities for improvement, providing actionable insights that strengthen SCI’s approach to maintaining a safe and respectful working environment.</li></ul><p><b>Experience and Skills</b></p><br><p><i><b>Essential</b></i></p><br><ol> <li>Substantial experience overseeing and/or conducting complex and sensitive investigations into grievances across multiple countries in which SCI operates.</li> <li>Demonstrable expertise and experience advising on relevant employment law and its application to case management in SCI’s operating contexts.</li> <li>Proven ability to lead, manage and develop a team, setting clear expectations for quality, timeliness and professional standards and providing effective technical supervision, coaching and quality assurance.</li> <li>Demonstrable experience managing a complex investigation caseload, effectively prioritising high-risk and sensitive concerns, monitoring progress against agreed timelines and proactively addressing barriers, delays and capacity constraints.</li> <li>Ability to exercise independent and balanced judgement to reach well-reasoned findings when dealing with sensitive employee relations concerns, including navigating conflicting evidence, complex stakeholder dynamics and matters involving significant organisational, legal or reputational risk.</li> <li>Highly developed interpersonal, listening and questioning skills, with the ability to build trust and engage sensitively and effectively with reporters, impacted individuals, subjects of concern, witnesses and other stakeholders throughout the investigation process.</li> <li>Significant experience applying continuous learning to continually innovate and improve existing ways of working, investigation frameworks, methodologies or quality assurance processes.&nbsp;</li> <li>Demonstrates strong cultural awareness and inclusive leadership, with the ability to recognise and adapt to cultural considerations and the implications of power dynamics when leading investigations and investigation teams</li></ol><p><i><b>Desirable</b></i></p><br><ol> <li>Experience of leading investigations within an international, federated, humanitarian or similarly complex organisation.</li> <li>Significant experience in a generalist HR, talent acquisition or as a paralegal/legal counsel&nbsp;</li> <li>Professional proficiency in French, Spanish or Arabic would be highly desirable</li></ol><p><b>Education and Qualifications&nbsp;</b></p><br><p><b>Desirable</b></p><br><ul> <li>Professional training, qualification or accreditation in workplace investigations, employee relations, HR, law or another relevant discipline, or equivalent experience&nbsp;</li></ul><p><b>Working at Save the Children&nbsp;International</b></p><br><p>Save the Children&nbsp;is the world's leading organisation for children, employing ~25,000&nbsp;staff.&nbsp;We save children's lives. We fight for their rights. We help them fulfil their potential.&nbsp;Through our work in 116 countries, we put the most deprived and marginalised children first.</p><br><p>We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.</p><br><p>The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, <b>Ambition for Children 2030</b>, and reach every last child.</p><br><p><b>Diversity, Equity and Inclusion and Equal Opportunities</b></p><br><p>DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.</p><br><p>We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.</p><br><p>Reasonable adjustments will be made should any candidate invited to interview require this.</p><br><p><b>Application Information</b></p><br><p>Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found at&nbsp;SCI Careers. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.</p><br><p>Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.<br> Due to the high volume of applications we receive, only shortlisted candidates will be contacted. Candidates who are successfully shortlisted should expect to hear from us within 2 weeks of the advert deadline.</p><br><p><b>Our Recruitment Process</b></p><br><ol> <li>Application review by our recruiting team based on your CV and cover letter</li> <li>Two-stage competency-based interviews with the hiring team</li> <li>Some recruitment&nbsp;may include an additional assessment or case study stage, or a third stage interview</li> <li>If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks</li></ol><p>We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.&nbsp; All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-Harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.</p><br><p><b>Save the Children does not charge a fee at any stage of the recruitment process.</b></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>The Green and Inclusive Development (GID) Programme is one of the main areas of focus in UNDP Lebanon; currently implements numerous projects in Lebanon that range in thematic areas from climate change, biodiversity conservation, institutional support, industrial depollution, decentralized renewable energy projects and solid waste management. The programme also works on the support of host-communities in response to the Syrian refugee crisis and is the Social and Environmental Safeguards focal point for the office; therefore, the Programme also ensures the integration of environmental best-practices into the overall implementation strategy of UNDP.</p><br> <p>The Global Environment Facility (GEF) Small Grants Programme (SGP) is implemented by UNDP on behalf of the GEF Partnership. UNDP oversees the Small Grants Programme (SGP) through the Vertical Hub and the Nature Hub of&nbsp;<strong>Bureau for Policy and Programme Support (</strong>BPPS). Funded by the Global Environment Facility (GEF), the Small Grants Programme efficiently channels direct grants to non-governmental and community-based organizations to help them cope with climate change; conserve biodiversity; protect international waters; reduce the impact of Persistent Organic Pollutants; and prevent land degradation. Helping communities with their initiatives for sustainable livelihoods while generating global environmental benefits is the core inspiration of the Small Grants Programme.</p><br> <p>Launched in 1992 as a corporate programme of the GEF, the GEF Small Grants Programme (GEF SGP) has supported local action for over thirty years to address global environmental concerns.&nbsp; SGP aims to deliver global environmental benefits in the GEF focal areas of biodiversity conservation, climate change mitigation, protection of international waters, prevention of land degradation, and elimination of persistent organic pollutants through community-based approaches.&nbsp;To date, SGP has funded over 29,000 community-based projects covering more than 120 countries.&nbsp;It has gained considerable experiences at the community level, including adapting to climate change while addressing issues of the GEF focal areas.&nbsp; Further information can be found at:&nbsp;https://sgp.undp.org/.</p><br> <p>The current project intends to recruit a Project Technical Officer to coordinate and oversee the implementation of the SGP activities in Lebanon in addition to other environment-related initiatives managed by the Green and Inclusive Development programme in Lebanon Country Office.</p><br> <p><strong>Duties and Responsibilities:</strong></p><br> <p><strong>a) Ensure effective management of the SGP Country Programme team&nbsp;</strong></p><br> <ul> <li>Supervise the SGP Country Programme Associate/ Assistant and provide necessary guidance and coaching;</li> <li>Promote and maintain effective teamwork within the SGP Country Programme team, the National Steering Committee members, and with the UNDP CO team;&nbsp;</li> <li>Prepare and implement annual work plan, including strategic and/or innovative initiatives, with set delivery and co-financing targets; draft annual SGP Country Office administrative and project operational budget proposal</li> <li>Set annual performance parameters and learning objectives for the SGP Country Programme team, assess their performance and provide feedback.</li> </ul> <p><strong>&nbsp; b) Ensure Programme/Portfolio Development and Management</strong></p><br> <ul> <li>Keep abreast of national environmental concerns and priorities as well as the socio-economic conditions and trends as they relate to the SGP and assess their impact on SGP’s work and programme.&nbsp;</li> <li>Ensure formulation and implementation of the Country Programme Strategy (CPS), and its periodic review and update.&nbsp;</li> <li>Manage the SGP grant allocations and country operating budget, maintain the financial integrity of the programme by ensuring adherence to SGP Standard Operating Procedures as well as UNDP rules and regulations, and ensure timely and effective use of SGP resources.</li> <li>Exercise quality control over the development of a portfolio of project ideas and concepts, and closely monitor the programme implementation progress and results.&nbsp;</li> <li>Organize periodic stakeholder workshops and project development sessions for civil society organizations (CSOs) and local communities, and potential applicants and other stakeholders to inform about SGP and its Strategic Initiatives.&nbsp;</li> <li>Work closely with Civil Society Organizations (CSOs) and Community-based Organizations (CBOs) in preparation of project concepts and proposals to ensure that projects fit with the SGP Strategic Initiatives, Country Programme Strategy, and technical guidance notes;</li> <li>Authorize and manage project planning grants as required.</li> <li>Oversee ongoing SGP grant projects and conduct periodic project monitoring field visits and provide technical and operational support and guidance to SGP grantees as required.</li> <li>Plan and serve as secretary to the National Steering Committee meetings.&nbsp;</li> <li>Support and closely coordinate with the National Steering Committee and Technical Advisory Group where relevant, in the process of project proposal review, selection and approval, especially the initial appraisal of proposals and assessment of eligibility.&nbsp;</li> <li>Foster programme, project, and policy linkages between the SGP and the full or medium-sized GEF projects, planned or underway in the country, as well as those of other government, donors and development partners.&nbsp;</li> <li>Report periodically to the Central Programme Management Team (CPMT) on programme implementation status, including annual monitoring reporting, financial reporting, audit, and update the relevant SGP databases.</li> <li>Undertake monitoring and evaluation of SGP Country Programme and projects, and grant maker initiatives, in coordination with National Steering Committee (NSC) and CPMT.</li> <li>Perform and coordinate administrative tasks (i.e. procurement, travel) adhering to SGP SOPs procurement rules and regulation, as required for programme implementation.</li> </ul> <p><strong>c)&nbsp;Resource Mobilization and Partnerships</strong></p><br> <ul> <li>Establish and maintain close working relationships with stakeholders as well as promote the value, comparative advantages, and ensure visibility of the SGP.&nbsp;</li> <li>Assess interest and priorities of key donors and other development partners and develop/update and implement the resource mobilization and partnership strategy to mobilize resources from and develop partnerships with the government, donors and other partners to best leverage SGP resources and develop programme level partnerships.</li> <li>Support SGP grantees in securing co-financing and project level partnerships and assist in identifying opportunities and resources for sustaining and scaling up projects.&nbsp;</li> </ul> <p><strong>d) Facilitate Knowledge Management and Communication</strong></p><br> <ul> <li>Document programme/project stories, lessons learned, and best practices in SGP programme/project development, implementation, and oversight.&nbsp;</li> <li>Access SGP and other global and regional knowledge, distill best practices and facilitate their dissemination and incorporation within SGP Country Programme and projects, UNDP CO, and to counterparts and partners;&nbsp;</li> <li>Support capacity building and networking of grantees to facilitate knowledge exchange, and promote uptake through Knowledge platforms, Knowledge fairs etc.</li> </ul> <p><strong>e) Ensure Monitoring and Progress Controls</strong></p><br> <ul> <li>Monitor and ensure that SGP programme results and impacts are aligned with national strategies and priorities, as well as SGP strategies and approaches, and contribute to transformational change, global environmental conservation, and the achievement of the Sustainable Development Goals.</li> <li>Oversee the development and implementation of an innovative, technically sound, and socially inclusive grant portfolio, ensuring quality, compliance, and delivery of intended results.&nbsp;</li> <li>Monitor the effective and efficient use of financial, technical, and operational resources to maximize programme and project impact and ensure value for money.</li> <li>Track performance and progress against approved work plans, targets, and results frameworks, and recommend corrective actions where necessary.</li> <li>Ensure timely monitoring, reporting, knowledge management, and documentation of programme results, lessons learned, and good practices.&nbsp;</li> <li>Foster trust and accountability among clients, donors, and stakeholders through transparent reporting and proactive engagement, while identifying opportunities to enhance programme visibility, partnerships, and co-financing.&nbsp;</li> </ul> <p><strong>f) Manage the implementation of GID Environment/Nature related projects&nbsp;</strong></p><br> <ul> <li>Provide technical support and coordination&nbsp;through leading the planning, implementation, and monitoring of projects activities in alignment with national priorities, donor requirements and UNDP regulations.&nbsp;</li> <li>Prepare annual workplans, managing budgets and disbursements in compliance with UNDP rules, and developing terms of reference and implementation strategies.&nbsp;</li> <li>Review outputs from consultants and partners, producing regular progress and donor reports.&nbsp;</li> <li>Coordinate closely with government entities, research institutions, and local stakeholders to assess[MB3]&nbsp;[UT4]&nbsp; needs, set priorities, and design/ensure effective interventions, while mobilizing technical expertise, organizing awareness activities, and promoting synergies with other local programmes and partners.</li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.&nbsp;</p><br> <p>Institutional Arrangement</p><br> <p>The Project Technical Officer will be working under the overall guidance of the Deputy Resident Representative, the SGP Regional Programme Specialist, and the direct supervision of the Programme Specialist of Lebanon’s Green and Inclusive Development Programme. The Project Technical Officer will be responsible for overseeing the implementation of the SGP at the country level, including direct supervision of the SGP Programme Associate if applicable and coordination of the National Steering Committee.</p><br> <br> <br> <br> <p>“#LI-DNI”&nbsp;</p><br> <p><strong>Competencies</strong></p><br> <i><strong>Core</strong></i> <br> <strong>Achieve Results</strong> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <strong>Think Innovatively</strong> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <strong>Learn Continuously</strong> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <strong>Adapt with Agility&nbsp;</strong> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <strong>Act with Determination&nbsp;</strong> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <strong>Engage and Partner</strong> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <strong>Enable Diversity and Inclusion</strong> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making&nbsp; <br> <p><strong>Cross-Functional &amp; Technical competencies:</strong></p><br> <strong>Thematic Area</strong> <strong>Name</strong> <strong>Definition</strong> <br> Business Direction &amp; Strategy Strategic Thinking Develop effective strategies and prioritized plans in line with UNDP’s mission and objectives, based on the systemic analysis of challenges, opportunities and potential risks; link the general vision to reality on the ground to create tangible targeted solutions; learn from a variety of sources to anticipate and effectively respond to both current and future trends; demonstrate foresight.&nbsp; <br> Business Management Communication <p>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience&nbsp;</p><br> <p>Ability to manage communications internally and externally, through media, social media and other appropriate channels</p><br> <br> Business Direction &amp; Strategy Systems Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system <br> Business Management&nbsp; Project Management &nbsp;Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals <br> Partnership management Strategic engagement Ability to capture and sustain attention, interest and agreement of high-level, influential policy and decision makers and secure their buy-in of high-level vision and objectives <br> 2030 Agenda: Planet&nbsp; Nature Local Action <br> 2030 Agenda: People Gender Gender and Environment <br> <p><strong>Required Skills and Experience:</strong></p><br> <strong>Min. Education requirements</strong> <ul> <li>Advanced university degree (master’s degree or equivalent) in Environmental or Natural Resource Management, Economy, Public Policy, Law, Environmental Economics/Management, Business Administration or other related field is required. Or</li> <li>A first level university degree (bachelor’s degree) in the above fields with additional two years of relevant experience will be given due consideration in lieu of the advanced university degree</li> </ul> <br> <strong>Min. years of relevant work experience&nbsp;</strong> <ul> <li>Minimum of 2 years (with a master’s degree) or 4 years (with a bachelor’s degree) of progressive relevant experience in&nbsp;managing environment / natural resource management projects / initiatives at national or local levels.</li> </ul> <br> <strong>Required skills and competencies</strong> <ul> <li>Experience in the usage of computers and office software packages is required</li> <li>Experience in handling web-based management systems is required.</li> </ul> <br> <strong>Desirable criteria&nbsp;</strong> <ul> <li>Progressively responsible experience in project or programme management or related areas at international and/or national level is desirable.&nbsp;</li> <li>Proven experience in managing and/or providing services for the design, management and monitoring and evaluation of UNDP Programmes and/or development projects including results-based management is desirable.</li> <li>Experience in any of the GEF-SGP thematic areas at the national level is desirable</li> <li>Proven Knowledge of strategic programmes and operational policies of UNDP is an asset</li> <li>Proven experience working in a sensitive environment requiring liaison and collaboration with multiple actors (e.g. NGOs, CSOs, government, etc.) is desired.&nbsp;</li> </ul> <br> <strong>Required Language(s)&nbsp;</strong> <ul> <li>Fluency in English and Arabic is required.</li> <li>Knowledge of other UN languages is an advantage</li> </ul> <br> <strong>Professional Certificates</strong> <i>N/A</i> <br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.&nbsp;</p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.&nbsp;</p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement.&nbsp; We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> <p><strong>Data Privacy</strong></p><br> <p>Please click here&nbsp;to view UNDP Data Privacy Statement</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>

<h2 class="h5">Job description</h2><div class="t-break" data-jb-field="description"><span class="rtl" dir="rtl"> Result of Service<br>**Final Results of the Service** * Organize and implement a national workshop that forms a key basis for developing the National Guide, during the period from September to October 2026; * Prepare and complete the National Guide by the end of November 2026; * Prepare and provide inputs for a capacity-building program aimed at strengthening institutional and coordination mechanisms necessary for mainstreaming women's needs and priorities into sectoral and local policies and strategies, by the end of December 2026. .<br> Work Location<br>Remotely<br> Expected duration<br>5 months<br> Duties and Responsibilities<br>## Background In order to build fairer and more sustainable societies, it is essential to mainstream women's needs and priorities and empower them in sectoral and local policies and strategies. This ensures that laws are free from discrimination and bias, and that men and women have equal access to positions, services, assets, and information, thereby ensuring the rights of all members of society. Approaches to mainstreaming women's needs and priorities into policies and strategies, as well as in national institutions, have gained significant importance due to the immense changes witnessing in societies, particularly demographic dynamics, escalating economic and social challenges, climate change, and rapid technological advancement. Neglecting the adoption of systematic and deliberate government-led methods to verify the mainstreaming of women's needs and priorities into all policies and strategies and their empowerment exposes women to further marginalization, ignores their capabilities and potential, and misses significant opportunities for their effective contribution to economic and social development. The Government of Iraq has consistently affirmed that sustainable development can only be achieved if all segments of society contribute to it and benefit from its results and gains, especially the most vulnerable groups, primarily Iraqi women, who constitute half the population and play a pivotal role in building families and strengthening society. Based on this, and relying on the principle of citizenship stipulated in the 2005 Constitution of the Republic of Iraq, which guarantees equality between all Iraqi men and women without discrimination, and in accordance with Iraq Vision 2030 and the Sustainable Development Goals, the Ministry of Planning in Iraq, in cooperation with the National Department for Iraqi Women and all relevant stakeholders, is working on preparing a National Guide for mainstreaming women's needs and priorities into sectoral and local policies and strategies, with technical support from ESCWA. This guide is of great importance as it is the first national guide of its kind on mainstreaming women's needs and priorities and empowering them in policies and strategies, as well as in national institutions in Iraq, and it is relied upon to set clear mechanisms and standards for the mainstreaming process in the state's development plans, with the aim of enhancing women's economic, social, and political empowerment. It also holds special importance as it will be considered a reference document for all ministries and national institutions, providing guidance for the design and implementation of development policies, strategies, programs, and projects aimed at empowering women. Thereby, it contributes to advancing social justice by maximizing the effectiveness and impact of public spending programs. This guide specifically aims to: * Provide a unified national framework for the efforts of all national institutions to mainstream women's needs and priorities into development planning; * Ensure the systematic mainstreaming of women's needs and priorities in the design of policies, strategies, programs, and projects; * Enhance women's economic and social empowerment and their contribution to sustainable development; * Improve the efficiency of public resource allocation to achieve more inclusive and equitable development outcomes; * Support the achievement of the Sustainable Development Goals; * Encourage the use of data disaggregated by sex, age, and location in planning and policy-making; * Develop indicators to monitor and evaluate the impact of policies and programs aimed at enhancing social justice. This guide represents an important step in enhancing development planning to ensure women's equal access to positions, services, assets, and information. It provides planning teams and decision-makers in relevant ministries and institutions with a clear roadmap for mainstreaming women's needs and priorities into sustainable development planning. As a reference document, it is based on constitutional and legal frameworks and national strategies, translating them into practical and applicable mechanisms across all sectors. ## Objective and Methodology In this context, ESCWA seeks to contract an international consultant to support the implementation of this initiative in its four components, which are organizing a first national workshop, developing a national guide, designing and implementing a national capacity-building program, and organizing a final national workshop to disseminate the guidance document among ministries and relevant national stakeholders. ## Tasks and Responsibilities The consultant will be responsible for the following tasks: * Review relevant documents to understand the Ministry's mandate, its mode of operation, and the nature of its outputs; and rely on inputs provided by the national consultant provided by UN Women to review relevant national policies, strategies, and programs; * Assist in preparing and participating in a national workshop, which aims to develop a shared understanding among all stakeholders of the challenges the initiative seeks to address, the available potentials and resources that can be mobilized, and the coordination mechanisms necessary to advance social justice in sectoral and local policies and strategies; * Prepare a draft national guide that serves as a basis for a unified knowledge framework to support comprehensive, evidence-based development planning, and verify its validity in cooperation with the relevant teams from ESCWA, UN Women, and the Ministry of Planning in Iraq; * Prepare the final version of the guide based on the outcomes of the national workshop, and including feedback received from the working team; * Provide inputs for the design and implementation of a national capacity-building program aimed at strengthening the institutional and coordination mechanisms necessary to activate the mainstreaming of women's needs and priorities into sectoral and local policies and strategies. This contract is part of a joint initiative between ESCWA and UN Women, prepared and agreed upon in cooperation with the Ministry of Planning and the National Department for Iraqi Women, consisting of four interrelated components: (1) holding a national workshop with the aim of building a shared understanding among stakeholders regarding challenges, existing capacities, and coordination requirements; (2) preparing the National Guide; (3) developing a national capacity-building program and establishing an institutional mechanism for follow-up; and (4) holding a final national workshop to disseminate the guidance document among ministries and relevant national stakeholders. Within the framework of this joint initiative, and in accordance with what has been agreed upon between ESCWA, UN Women, the Ministry of Planning, and the National Department for Iraqi Women, ESCWA will undertake the contracting of an international consultant to handle the process of developing the conceptual and methodological framework for the guide and supporting capacity development, while UN Women will undertake the contracting of the national consultant included in these terms of reference to lead the process of preparing the evidence base for the Iraqi context and the national content of the guide, in addition to handling the process of engaging stakeholders and daily coordination with relevant national entities. The national and international consultants will work as a technical team, based on a general structure to be jointly agreed upon by ESCWA, UN Women, and the Ministry of Planning, and in line with the priorities determined by the National Department for Iraqi Women. The international consultant will work under the direct supervision of ESCWA, in consultation with the Ministry of Planning in Iraq, the National Department for Iraqi Women, the National Team established by the Ministry of Planning for this purpose, and UN Women in Iraq. The consultant will work under the direct supervision of the Social Affairs Officer at the United Nations Economic and Social Commission for Western Asia (ESCWA), Ms. Ruba Arja, and under the general guidance of the Chief of the Gender Justice, Population and Inclusive Development Section. The consultant is expected to provide regular updates on work progress.<br> Qualifications/special skills<br>A Master's degree in Economics, Sociology, Law, Women's Issues, or any relevant field is required. All candidates must submit a copy of the required educational certificate. Incomplete applications will not be reviewed. A minimum of eight (8) years of professional experience in working on social development programs is required. Previous experience in designing, implementing, and monitoring capacity-building programs, including gender justice programs, is required. Proven knowledge of key concepts and issues of women's empowerment and issues of equality and justice, in addition to related analysis tools, is required. Experience in developing and using indicators on women's empowerment is required. It is desirable for the consultant to have previous experience as a trainer or facilitator within national programs. Previous experience working with public institutions is desirable. Previous experience working on development issues in the Arab region is desirable for the consultant.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language at ESCWA. For this position, fluency in both Arabic and English is required. Note: "Fluency" means receiving a "fluent" rating in all four areas (speaking, reading, writing, and understanding), and "knowledge" means receiving a "confident" rating in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br></span></div>