Surveyor assistant Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br></div><div><div> <div>The PR &amp; Media Assistant Manager is responsible for enhancing Deloitte s public image and media presence through strategic communication initiatives across the Middle East. This role involves coordinating with PR and media agencies, managing &amp; developing relationships with internal and external stakeholders, and ensuring effective teamwork to achieve external communication objectives. Key responsibilities include supporting campaigns that reinforce Deloitte s position as a thought leader and trusted advisor. The role demands a proactive communicator with strong media networks, excellent communications skills, and the ability to collaborate effectively across multiple teams.</div> <div> <br> </div> <div> <div> <strong>Key responsibilities</strong> </div> <div> <div> <ul> <li>Develop and implement PR and media strategies aligned with Deloitte s business strategies and ambitions in the Middle East.</li> <li>Develop and maintain strong relationships with regional and international media outlets and journalists to ensure positive coverage of the firm s activities and initiatives. </li> <li>Collaborate closely with PR &amp; Media agencies to plan and execute campaigns that align with Deloitte's strategic objectives.</li> <li>Develop, review and edit press releases, media commentaries, and other communication materials that effectively convey Deloitte's brand and values.</li> <li>Coordinate media interviews, speaking engagements, and other media engagements to maximize positive coverage.</li> <li>Support the planning and execution of media events, press conferences, and other public relations activities. </li> <li>Work with internal teams and external partners to ensure cohesive communication strategies and messaging.</li> <li>Collaborate with marketing, digital, and business teams to ensure consistent messaging and integrated campaigns.</li> <li>Support thought leadership initiatives by promoting Deloitte experts and insights through media channels.</li> <li>Monitor media coverage and provide regular reports and insights to senior leadership.</li> <li>Track PR &amp; media performance metrics and recommend improvements to enhance media engagement and impact as well as refine strategies.</li> </ul> </div> </div> </div> <div> <div> <strong>Leadership Capabilities: </strong> </div> <div> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact. </li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. </li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track. </li> <li>Actively focuses on developing effective communication and relationship-building skills. </li> <li>Understands how their daily work contributes to the priorities of the team and the business. </li> </ul> </div> </div> <div> <div> <strong>Qualifications</strong> </div> <div> <ul> <li>Bachelor s degree in Communications, Public Relations, Journalism, Marketing, or a related field. A Master's degree is preferred.</li> <li>4-6 years of experience in media relations, PR, or corporate communications, preferably within professional services or consulting firms.</li> <li>Proven track record of managing media relations and securing high-impact coverage in the Middle East region.</li> <li>Excellent written and verbal communication skills in English and Arabic.</li> <li>Strong understanding of the media landscape in the Middle East.</li> <li>Strong organizational skills with the ability to work under pressure, manage multiple priorities and projects, and meet tight deadlines.</li> <li>Strong interpersonal skills with the ability to influence and build relationships at all levels.</li> <li>Experience with media monitoring tools and PR analytics is desirable.</li> </ul></div></div></div></div></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><br></div><div><div> <div>The PR &amp; Media Assistant Manager is responsible for enhancing Deloitte s public image and media presence through strategic communication initiatives across the Middle East. This role involves coordinating with PR and media agencies, managing &amp; developing relationships with internal and external stakeholders, and ensuring effective teamwork to achieve external communication objectives. Key responsibilities include supporting campaigns that reinforce Deloitte s position as a thought leader and trusted advisor. The role demands a proactive communicator with strong media networks, excellent communications skills, and the ability to collaborate effectively across multiple teams.</div> <div> <br> </div> <div> <div> <strong>Key responsibilities</strong> </div> <div> <div> <ul> <li>Develop and implement PR and media strategies aligned with Deloitte s business strategies and ambitions in the Middle East.</li> <li>Develop and maintain strong relationships with regional and international media outlets and journalists to ensure positive coverage of the firm s activities and initiatives. </li> <li>Collaborate closely with PR &amp; Media agencies to plan and execute campaigns that align with Deloitte's strategic objectives.</li> <li>Develop, review and edit press releases, media commentaries, and other communication materials that effectively convey Deloitte's brand and values.</li> <li>Coordinate media interviews, speaking engagements, and other media engagements to maximize positive coverage.</li> <li>Support the planning and execution of media events, press conferences, and other public relations activities. </li> <li>Work with internal teams and external partners to ensure cohesive communication strategies and messaging.</li> <li>Collaborate with marketing, digital, and business teams to ensure consistent messaging and integrated campaigns.</li> <li>Support thought leadership initiatives by promoting Deloitte experts and insights through media channels.</li> <li>Monitor media coverage and provide regular reports and insights to senior leadership.</li> <li>Track PR &amp; media performance metrics and recommend improvements to enhance media engagement and impact as well as refine strategies.</li> </ul> </div> </div> </div> <div> <div> <strong>Leadership Capabilities: </strong> </div> <div> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact. </li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent. </li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track. </li> <li>Actively focuses on developing effective communication and relationship-building skills. </li> <li>Understands how their daily work contributes to the priorities of the team and the business. </li> </ul> </div> </div> <div> <div> <strong>Qualifications</strong> </div> <div> <ul> <li>Bachelor s degree in Communications, Public Relations, Journalism, Marketing, or a related field. A Master's degree is preferred.</li> <li>4-6 years of experience in media relations, PR, or corporate communications, preferably within professional services or consulting firms.</li> <li>Proven track record of managing media relations and securing high-impact coverage in the Middle East region.</li> <li>Excellent written and verbal communication skills in English and Arabic.</li> <li>Strong understanding of the media landscape in the Middle East.</li> <li>Strong organizational skills with the ability to work under pressure, manage multiple priorities and projects, and meet tight deadlines.</li> <li>Strong interpersonal skills with the ability to influence and build relationships at all levels.</li> <li>Experience with media monitoring tools and PR analytics is desirable.</li> </ul></div></div></div></div></div></section>

<p>We are seeking a motivated and detail-oriented HR Assistant to support the Human Resources department, with a primary focus on recruitment and training &amp; development activities. The ideal candidate will assist in sourcing, screening, and coordinating candidates, as well as supporting the planning and execution of employee training programs. This role is well-suited for a candidate with a strong academic background in HR or Management and 1 to 3 years of relevant experience.</p><p><strong>Key Responsibilities</strong></p><p><strong>Recruitment</strong></p><p>Assist in posting job vacancies on various platforms (job boards, social media, company website).</p><p>Screen resumes and applications to shortlist qualified candidates.</p><p>Coordinate and schedule interviews between candidates and hiring managers.</p><p>Conduct initial phone screenings to assess candidate fit.</p><p>Communicate with candidates throughout the recruitment process, ensuring a positive candidate experience.</p><p>Maintain and update the recruitment tracker/database with candidate status and pipeline progress.</p><p>Support in drafting job offers and coordinating pre-employment requirements (documents, references, etc.).</p><p>Assist in onboarding new hires, including preparing orientation materials and documentation.</p><p><strong>Training &amp; Development</strong></p><p>Assist in identifying training needs across departments in coordination with the HR Manager.</p><p>Support the planning, scheduling, and logistics of internal and external training sessions.</p><p>Prepare training materials, presentations, and attendance records.</p><p>Track employee participation and maintain training records/files.</p><p>Collect feedback post-training and assist in evaluating training effectiveness.</p><p>Coordinate with external training providers/vendors when needed.</p><p><strong>General HR Support</strong></p><p>Maintain confidentiality of employee and candidate records.</p><p>Assist with other HR administrative tasks as needed (personnel files, HR correspondence, reports).</p><p>Support employee relations initiatives and internal communications.</p><p><strong>Qualifications &amp; Requirements</strong></p><p>Bachelor's Degree in Human Resources Management, Business Administration, or related field.</p><p>1 to 3 years of experience in an HR role, preferably with exposure to recruitment and/or training functions.</p><p>Strong communication skills, both written and verbal (Arabic and English preferred).</p><p>Excellent organizational and multitasking abilities.</p><p>Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with HR software/ATS is a plus.</p><p>High level of discretion and professionalism in handling confidential information.</p><p>Strong interpersonal skills with the ability to interact professionally with candidates and employees at all levels.</p><p>Detail-oriented with strong follow-up skills.</p><p><strong>Key Competencies</strong></p><p>Team player with a proactive attitude.</p><p>Ability to work under pressure and meet deadlines.</p><p>Strong problem-solving and coordination skills.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications &amp; Requirements</b><p>Bachelor's Degree in Human Resources Management, Business Administration, or related field.</p><p>1 to 3 years of experience in an HR role, preferably with exposure to recruitment and/or training functions.</p><p>Strong communication skills, both written and verbal (Arabic and English preferred).</p><p>Excellent organizational and multitasking abilities.</p><p>Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with HR software/ATS is a plus.</p><p>High level of discretion and professionalism in handling confidential information.</p><p>Strong interpersonal skills with the ability to interact professionally with candidates and employees at all levels.</p><p>Detail-oriented with strong follow-up skills.</p><p><b>Key Competencies</b></p><p>Team player with a proactive attitude.</p><p>Ability to work under pressure and meet deadlines.</p><p>Strong problem-solving and coordination skills.</p>

<p>The Land and Natural Resources Program (LNR) at the Institute of the Environment (IOE), University of Balamand, is dedicated to promoting sustainable management of natural resources, supporting environmental governance, and implementing high-impact national and international projects. The program works closely with public institutions, local communities, research partners, and donors to advance evidence-based environmental management and sustainable development.<br>https://www.balamand.edu.lb/IOE/Pages/default.aspx</p><p>We are seeking a qualified and experienced Administrative Assistant with proven experience in financial management, procurement, reporting, and compliance for EU-funded projects. The officer will support the financial, administrative, and procurement management of ongoing and upcoming projects, ensuring full compliance with university procedures, donor requirements, and EU funding regulations.</p><p><strong>What You'll Do</strong></p><ul><li>Manage and monitor project budgets and expenditures, including budget planning, revisions, forecasting, and regular reporting to the Program Director.</li><li>Ensure all financial and procurement documentation is properly recorded, filed, and archived in a clear and auditable manner</li><li>Prepare financial reports, expenditure statements, and supporting documentation, and contribute to periodic donor reporting.</li><li>Ensure compliance with EU financial and procurement rules and identify and address related risks.</li><li>Coordinate procurement processes, including preparation of procurement plans, tender documents, technical specifications, evaluation tools, and contracts.</li><li>Liaise with the services department at the university, suppliers, service providers, consultants, auditors, and project partners as needed.</li><li>Support the organization of meetings, workshops, missions, trainings, and project events, including related financial and logistical arrangements.</li><li>Follow up on staff timesheets, expert contracts, service agreements, travel claims, and payment processing.</li><li>Assist in preparing documentation for internal and external audits, expenditure verification, and first-level control.</li><li>Perform other related financial, procurement, administrative, and technical tasks as assigned by the Program Director.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Be part of a passionate and multidisciplinary team.</li><li>Contribute to impactful environmental and development projects.</li><li>Work on internationally funded initiatives with leading partners and institutions.</li><li>Enhance your professional skills in financial and procurement management.</li><li>Competitive salary commensurate with qualifications and experience, in accordance with university policies.</li><li>Position poised for long-term engagement based on performance and project availability.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>What We're Looking For</strong></p><ul><li>Advanced University degree (minimum Master degree) in Finance, Accounting, Business Administration, Economics, Procurement, or any related field.</li><li>Minimum of 5 to 7 years of relevant professional experience in financial management, accounting, procurement, project administration.</li><li>Proven experience in EU funded projects is required; experience with programs such as Interreg, ENI CBC, NEXT MED, Horizon Europe, Erasmus+, LIFE, or similar is a strong asset.</li><li>Good knowledge of EU financial and procurement rules, cost eligibility, audit requirements, and donor reporting.</li><li>Experience in financial reporting, budget monitoring, procurement processes, contract management, and supporting documentation.</li><li>Familiarity with online reporting platforms.</li><li>Excellent command of Microsoft Office, particularly Excel, Word, and financial tracking tools.</li><li>Strong organizational skills, attention to detail, and ability to manage multiple tasks and meet deadlines under pressure.</li><li>Ability to work independently and as part of a multidisciplinary team, with strong interpersonal and communication skills.</li><li>Fluency in English and Arabic is required. French is a plus.</li></ul>

<p>The Receptionist and Administrative Assistant provide secretarial and or administrative support, in addition to being the visitor s first point of contact in the delegation. The qualified candidate should have a technical or bachelor s degree in business administration or any job-related field, with 2 years of experience in a secretarial position preferably within international organization, NGO or multinational environment. humanitarian sector.</p><p><strong>Accountabilities &amp; functional responsibilities</strong></p><ul><li>Acts as the first point of contact for visitors</li><li>Handles incoming telephone calls</li><li>Manages the ICRC stationery stock and promotional items and provides monthly reports on its status</li><li>Ensures that proper procedures for protection/use/storage of sensitive office supplies exist and maintains updated inventory records.</li><li>Maintains the calendars of designated managers.</li><li>Handles the department Service Requests, Field Production Book exercise and AFA (an ICRC Stationary Platform) orders</li><li>Updates the telephone list</li><li>Registers and distribute external mail</li><li>Tracks the outgoing mail using the mechanism in pace and updating the General Register Database</li><li>Prepares for meetings and overlooks the setting up of rooms and materials.</li><li>Handles the pouches</li><li>Pick and treat Service Ticket Management requests</li><li>Overlooks the contacts database, the Interlocutors list and the General Register Database</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Applicants must be legally eligible to work in Lebanon. The screening process will be completed within the four coming weeks; Due to the large volume of applicants, we are unable to respond to application queries, only shortlisted candidates will be contacted. The ICRC is committed to creating an inclusive working environment for all its employees. Inclusion is embedded in the principles and values of the Movement as it is committed to non-discrimination, as confirmed by the principles of humanity and impartiality, and is open to all, as confirmed by the principle of unity. We are continually taking steps to improve diversity and inclusion within the organization as well as ensure it is embedded in our programming. We are committed to ensuring fair and equitable recruitment and promotion opportunities for all individuals and welcome all qualified candidates to apply to positions at the ICRC. Further, we are committed to achieving gender parity for our staff in management positions, as part of our institutional strategy objectives related to inclusion.</p><p><strong>Certifications / Education required</strong></p><ul><li>Bachelor s degree in business administration or any other job relevant field.</li></ul><p><strong>Professional experience required</strong></p><ul><li>Two years of experience in Reception/front desk management, admin support, office coordination, data entry, mail and office supplies management preferably within international organization, NGO or multinational environment.</li></ul><p><strong>Competencies</strong></p><ul><li>Accountability: Advanced</li><li>Teamwork &amp; Collaboration: Advanced</li><li>Representing the ICRC: Advanced</li><li>Beneficiary &amp; Client focused: Advanced</li><li>Reception &amp; Front Office Management: Advanced</li><li>Attention to details: Advanced</li><li>Communication skills: Advanced</li><li>Digital literacy (including MS office): Proficient</li><li>Records &amp; document management: Proficient</li><li>Confidentiality &amp; discretion: Advanced</li><li>Organization &amp; Planning: Proficient</li><li>Admin support: Advanced</li><li>Adaptability: Advanced</li></ul><p><strong>Language</strong></p><ul><li>Arabic: Native.</li><li>English: Full professional working.</li><li>French: Limited working</li></ul>

<p>The Office &amp; Tenant Assistant is the first point of contact for visitors, employees, and tenants. The role ensures a smooth front desk operation, provides tenant support, coordinates service requests, and supports internal departments through administrative, facilities, and quality-related tasks. The role is support-focused, execution-based, and operates under guidance from managers and department heads.</p><p>1. Front Desk &amp; Visitor Management</p><p>Welcome and greet visitors in a professional and friendly manner.</p><p>Guide visitors to relevant floors, elevators, or meeting areas.</p><p>Ensure visitor comfort while waiting (water, assistance, etc.).</p><p>Notify employees of visitor arrivals and ensure prompt attendance.</p><p>2. Call Handling &amp; Communication</p><p>Answer incoming calls professionally and direct them to the correct department.</p><p>Take accurate messages and ensure timely follow-up.</p><p>Act as a communication link between tenants, internal teams, and service providers.</p><p>3. Tenant Support &amp; Relations</p><p>Serve as the primary point of contact for tenants for inquiries, complaints, and requests.</p><p>Handle tenant concerns with empathy and professionalism.</p><p>Follow up on escalated or complex issues with internal departments.</p><p>Conduct regular tenant check-ins and gather feedback.</p><p>Support community activities and events to ensure a seamless tenant experience.</p><p>4. Service Ticket &amp; Request Coordination</p><p>Manage service tickets submitted through the BDD application.</p><p>Track, document, and follow up on all tickets until closure.</p><p>Coordinate with IT, Engineering, Procurement, and Accounting for resolutions.</p><p>For requests requiring quotations:</p><p>o Obtain and share quotations.</p><p>o Follow up on approvals.</p><p>o Confirm completion of works.</p><p>Prepare weekly ticketing and tenant support reports.</p><p>5. Facility &amp; Service Provider Coordination (Support Role)</p><p>Support the monitoring of cleaning, maintenance, security, and valet teams.</p><p>Report service issues, incidents, and operational risks.</p><p>Follow up on corrective actions with service providers.</p><p>Support inspections and quality checks when requested.</p><p>6. Administrative &amp; Internal Support</p><p>Support Accounting with:</p><p>o Receiving invoices and documents.</p><p>o Coordinating messenger deliveries.</p><p>o Handling petty cash reports and invoice sharing.</p><p>Support HR with:</p><p>o Internal event coordination.</p><p>o Uniform records.</p><p>o Expat papers follow-up.</p><p>o Proxies for messengers.</p><p>o Employee birthday visuals (Canva).</p><p>7. Office &amp; Facilities Administration</p><p>Manage kitchen supplies, snack bar, and stationery.</p><p>Monitor inventory and submit replenishment requests.</p><p>Ensure shared spaces are clean and report issues.</p><p>Conduct basic office checks and report damages.</p><p>Scan and maintain maintenance contracts.</p><p>8. Access Cards &amp; Connectivity Support</p><p>Coordinate access card requests with IT and BDD.</p><p>Report lost or faulty cards.</p><p>Support tenants with Ogero landline and internet connectivity processes.</p><p>9. Messenger &amp; Delivery Coordination</p><p>Distribute tasks fairly among messengers.</p><p>Track deliveries using the messenger tracking sheet.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor s degree in Business Administration or related field.</p><p>1 3 years of experience in reception, admin, or customer service roles.</p><p>Strong communication and interpersonal skills.</p><p>High attention to detail and organization.</p><p>Ability to multitask and follow up on tasks.</p><p>Basic knowledge of MS Office and ticketing systems.</p><p>Customer-focused and solution-oriented mindset.</p>

<p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><p>Why This Opportunity Matters</p><p>You ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business. This is not a role where you simply respond to messages. You ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate. Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.</p><p>What You ll Own</p><p>In this role, you will:</p><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p>You ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French. Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets. Because phone communication is an important part of the role, you ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities. You ll be especially successful if you:</p><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p>

Job Description <div> <p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p> <p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p> <p> <u> <strong>Why This Opportunity Matters</strong> </u> </p> <p>You ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p> <p>This is not a role where you simply respond to messages. You ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p> <p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> </p> <p> <u> <strong>What You ll Own</strong> </u> </p> <p>In this role, you will:</p> <ul> <li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li> <li>Process customer orders accurately and ensure all required information is complete.</li> <li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li> <li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li> <li>Maintain accurate customer and order records in shared Google Sheets.</li> <li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li> <li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li> <li>Moderate comments on social media advertisements while protecting a professional brand image.</li> <li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li> </ul> <p> </p> <p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <u> <strong>What Makes You Successful</strong> </u> </p> <p>You ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p> <p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p> <p>Because phone communication is an important part of the role, you ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p> <p>You ll be especially successful if you:</p> <ul> <li>Communicate politely and professionally, including during difficult customer interactions.</li> <li>Stay calm, organized, and focused when order volumes or customer demands increase.</li> <li>Show empathy while remaining clear and solution-oriented.</li> <li>Learn new processes quickly and apply feedback.</li> <li>Work with discipline and reliability without needing constant follow-up.</li> <li>Take initiative instead of waiting for every next step to be assigned.</li> <li>Are serious about building a long-term career in customer service and e-commerce operations.</li> </ul> <p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p></div>

<p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><p><b>Why This Opportunity Matters</b></p><p>You ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business. This is not a role where you simply respond to messages. You ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate. Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.</p><p>What You ll Own</p><p>In this role, you will:</p><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p>You ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French. Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets. Because phone communication is an important part of the role, you ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><p>You ll be especially successful if you:</p><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p>

<p>The incumbent will provide administrative, logistical, documentation and project support to ESCWA s work on governance and public administration reform, with particular support to the project Support to Phase 2 of the Office of the Minister of State for Administrative Reform (OMSAR) initiative to reform the public sector Reinventing Lebanon s Public Sector 2030. The project supports the development of a comprehensive reform blueprint for Lebanon s public sector, including benchmarking of regional and international reform experiences, development of a Target Operating Model (TOM), validation workshops, study visits, and coordination with national and UN partners. The Team Assistant reports to the designated project manager / Regional Advisor in Cluster 6, under the overall supervision of the Cluster Lead, and works in close coordination with OMSAR, the United Nations Resident Coordinator s Office in Lebanon, UNDP Lebanon, consultants, and relevant ministries and public entities. Responsibilities Within limits of delegated authority and depending on location, Team Assistants at this level may be responsible for the following duties: (These duties are generic, and may not be performed by all Team Assistants.) Performs a wide range of office support and administrative and research functions. Responds or drafts responses to routine correspondence and other communications; uses standard word processing package to produce a wide variety of large, complex documents and reports. Monitors processes and schedules related the unit s outputs, products, tasks, etc.; where applicable, assists in the verification of receipt and accuracy of requisite documents, approvals, signatures, etc. to ensure compliance with relevant legal, financial and other requirements. Researches, compiles and organizes information and reference materials from various sources for reports, work plans, studies, briefings, meetings/conferences, etc. Generates a variety of standard statistical and other reports, work orders, etc., using various databases. Proofreads documents and edits texts for accuracy, grammar, punctuation and style, and for adherence to established standards for format. Provides secretarial, administrative and logistics support to meetings, boards, committees, conferences, etc. Assists in the maintenance of websites by scanning, converting and posting a variety of documents onto the site. Assists in the preparation of presentation materials using appropriate technology/software. Maintains calendar/schedules; monitors changes and communicates relevant information to appropriate staff inside and outside the immediate work unit. Performs data entry and extraction functions. Reviews, records, distributes and/or processes mail and other documents; follows-up on impending actions. Updates and maintains large distribution lists; monitors, prepares and distributes various materials, reports, where possible using electronic formats; handles arrangement for printing and translation as necessary; coordinates shipment arrangements, courier services, etc. Performs general administrative tasks (e.g. leave and attendance recording, arrangements for meetings and other events, reservations, budget follow-up, etc.), to include preparing and/or processing administrative requests/documents (e.g. requisitions, purchase orders, travel requests, contracts, expenditure authorizations, visa applications, etc.). Maintains files (both paper and electronic) and databases for work unit. Assists in providing software and office equipment support. Provides guidance to less experienced staff on general office processes and procedures, computer applications, etc. Performs other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A high school diploma or equivalent is required.</li><li>The minimum required years of relevant experience is reduced to one (1) for candidates who possess a first-level university degree or higher.</li><li>A first-level university degree in economics, finance, or a related field is desirable.</li><li>At least three (3) years of experience in general office support or a related area is required.</li><li>At least one (1) year of experience in data analytics and research or related area is desirable.</li><li>English and Arabic are required.</li></ul>

<div> The incumbent in this position is responsible for assisting the Security Manager for implementing, overseeing and monitoring all security matters and the enforcement of security policies and regulation for the protection of guests, employees, properties and classified information and from injury, damage, loss and theft.</div> <ul> <li> Protection is provided for all staff, guests, assets and information.</li> <li> Security staff is supervised and ensures they discharge their duties effectively.</li> <li> 24 hour security coverage is provided throughout the Hotel.</li> <li> Knowledge of all local laws is understood and adhered to.</li> <li> Plays an active role as a member of the Hotel s Emergency Response Team.</li> <li> Effective access control, key control and material control systems have been put in place as measures of preventative security. </li> <li> Investigations to be conducted and concluded in case of theft, loss, acts of vandalism, arson, accident or any other incident of a security nature.</li> <li> All surveillance equipment is operated and maintained according to standards Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.</li> <li> Regular security rounds are performed daily within the 24 hour period.</li> <li> Security Log is updated on a daily basis and forwarded to Assistant Security Manager for review.</li> <li> Supervision and assessment of contracted security company is completed daily.</li> <li> To have a full working knowledge and capability to supervise, train, correct and demonstrate all duties and tasks in the assigned place of work according to the standards operating procedures.</li> <li> To assign responsibilities to staff members, implementing multi-tasking and periodic performance checks.</li> <li> To assist in the planning the weekly working schedules to ensure that the outlets/sections are adequately staffed to handle the levels of business.</li> <li> Assist in the conducting of annual performance evaluations.</li> <li> To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.</li> <li> Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.</li> <li> To understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health &amp; Safety.</li> <li> To understand and strictly adhere to the Hotel s Employee rules &amp; regulations.</li> <li> Performs any other duties as assigned to him/her by management</li> </ul> <div> Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</div><p><strong>Desired Candidate Profile</strong></p><div> <strong>NATIONALITY</strong>: Lebanese<br> <br> <strong>EDUCATION</strong>: High School Graduate or equivalent</div> <div> <br> </div> <div> <strong>EXPERIENCE:</strong> To fill the position, <strong>one</strong> of the following is required:</div> <ul> <li> Minimum of 2 to 4 years experience in a security position in hotel s field. </li> </ul> <div> <strong>LANGUAGE:</strong> </div> <ul> <li> Local language excellent verbal and written skills </li> <li> English excellent verbal and written skills</li> <li> Additional language - beneficial</li> </ul> <div> <strong>COMPETENCIES: </strong>Include the skills the candidate must have to fill this </div> <div> position:</div> <ul> <li> Knowledge of the fire control</li> <li> Basics of CCTV security systems</li> <li> Practical and control of the martial arts</li> <li> Flexibility in the scheduling </li> <li> Initiative</li> </ul> <div> <strong>TECHNICAL COMPETENCIES: </strong>Computer literacy adapted to the field of training:</div> <ul> <li> Word and Excel</li> <li> PowerPoint</li> </ul> <div> <strong>INDIVIDUAL</strong> <strong>CHARACTERISTICS: </strong>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:</div> <ul> <li> Integrity &amp; trustworthiness</li> <li> People Oriented</li> <li> Straightforward</li> <li> Situational Awareness</li> <li> Self development</li> <li> Interpersonal and intercultural skills</li> <li> Motivational skills</li> <li> Planning &amp; organizational skills</li> <li> Communication and listening skills</li> <li> Follow-up</li> </ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> About the Role You’ll design coding tasks that challenge frontier AI coding agents.<br> Each task is a self-contained Docker environment with a broken piece of software; an AI agent attempts the fix; automated tests verify the outcome.<br> Your deliverable is the full task package: broken code, tests, instructions, and a reference solution proving the task is solvable.<br> Responsibilities : Invent a realistic developer scenario — a real bug, a broken ETL, a missing feature — not a toy problem.<br> Build a reproducible Docker environment with pinned dependencies.<br> Write a pytest that verifies outcomes, not specific commands — deterministic, non-flaky, and does not leak the fix.<br> Write an instruction.<br>md that reads like a Jira ticket a developer would receive.<br> Write a reference solve.<br>sh proving the task is solvable.<br> Calibrate difficulty so current state-of-the-art agents solve the task 20–60% of the time.<br> Iterate based on feedback from expert QA reviewers.<br> Later: review other authors’ tasks as a QA reviewer.<br> Not in scope Data labeling, prompt engineering.<br> Production code to ship — you design problems and verification for AI agents.<br> Leetcode puzzles — scenarios must look like real developer work.<br> Not every candidate task ships — quality over quantity.<br> Requirements 3+ years of production software development in one backend stack — Python, Go, Node.<br>js, Java, or Rust.<br> Depth in one stack beats breadth.<br> Python + pytest fluency — required regardless of primary stack.<br> The task harness is pytest-based even when the broken app is in another language.<br> Fixtures, parametrize, monkeypatch, timeouts, conftest.<br>py. Docker authoring — reproducible Dockerfiles, pinned dependencies, multi-stage builds when needed, non-root user.<br> Linux &amp; Bash — comfort debugging inside containers (strace, lsof, journalctl); shell beyond set -euo pipefail.<br> AI coding agent experience — Claude Code, Cursor, Roo Code, or similar, on non-trivial work.<br> You can cite a specific time the AI was confidently wrong and how you caught it.<br> English — B2+ written.<br> Not a fit Data Science, ML, or Computer Vision engineers without backend-engineering output.<br> Manual QA testers without automation or test authoring.<br> Frontend-only, low-code / no-code, IT Support, or Business Analysts.<br> Engineers who have never written pytest from scratch.<br> Junior, intern, or assistant as the most recent role.<br> Preferred qualifications Domain depth in Security, System Administration (nginx / systemd / cron), Scientific Computing (NumPy / PyTorch / SciPy), DevOps, or Git internals.<br> Modern Python tooling (uv, poetry, pyproject.<br>toml). Coverage tooling (pytest-cov, coverage.<br>py, gcov, llvm-cov, kcov).<br> Fuzzing or property-based testing (Hypothesis).<br> Prior contribution to agent-evaluation benchmarks or related frameworks.<br> Process Apply → Pass qualification (90-minute sample-task screen + short behavioral interview) → Join a project → Complete tasks → Get paid.<br> Time commitment Onboarding: ~10 hours per first task.<br> Steady state: ~5 hours per task, 2–4 parallel tasks per author.<br> Realistic weekly load: 8–20 hours.<br> Higher volume available for top performers.<br> You choose when and how to contribute; tasks must be submitted by the deadline and meet acceptance criteria.<br> Compensation: Paid contributions, rates up to $35/hour *.<br> Task-based compensation equivalent to hourly rate, depending on performance and volume.<br> Some projects include incentive payments.<br> *Rates vary based on expertise, skills assessment, location, project needs, and other factors.<br> Higher rates may be provided to highly specialized experts.<br> Lower rates may apply during onboarding or non-core project phases.<br> Payment details are shared per project.<br> Apply Submit your CV via the Mindrift platform.<br> Indicate your English level, note this role (Software Engineering Evaluation Specialist — Terminal Bench), and include a GitHub profile link if available.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Result of Service The ultimate result of the services is the production of high-quality visual and multimedia content that effectively showcases ESCWA's activities, achievements, and impact, thereby enhancing the organization's visibility, outreach, and engagement with member States, partners, media, and the public. Work Location Hybrid /UN-House ESCWA Expected duration 6 months Duties and Responsibilities Background The United Nations Economic and Social Commission for Western Asia (ESCWA) supports sustainable development and regional cooperation among its member States through policy research, technical assistance, capacity-building activities, and intergovernmental dialogue. The External Relations and Communications Section (ERC) is responsible for promoting ESCWA's work and strengthening its visibility through strategic communications, media engagement, digital outreach, and public information activities. To support the growing demand for high-quality visual content and ensure effective coverage of ESCWA's events, initiatives, and publications, ERC seeks to engage a Videographer/Photographer to provide professional photography, videography, and multimedia production services. Duties and Responsibilities Under the direct supervision of the Secretary of the Commission and Chief of External Relations and Outreach at ESCWA (Mr. Karim Khalil), and in close coordination with the ESCWA Communication Unit, the Videographer/Photographer (Communications Assistant) will be responsible for the following:</p><p>Capture high-quality video footage using professional cameras and audiovisual equipment during conferences, meetings, workshops, official visits, and other ESCWA events and activities.</p><p>Produce professional photography coverage of conferences, meetings, and outreach activities.</p><p>Ensure high-quality audio recording, including interviews, speeches, ambient sound, voiceovers, and live event coverage.</p><p>Set up, operate, and maintain lighting, audio, camera, and related production equipment to ensure optimal visual and sound quality in diverse environments.</p><p>Plan and execute multi-camera productions and livestreaming coverage of events when required.</p><p>Conduct video editing and post-production, including footage selection, color correction, sound mixing, subtitling, captioning, motion graphics, animations, visual effects, and final rendering for various platforms.</p><p>Produce event highlight videos, promotional videos, testimonials, documentaries, social media reels, short-form videos, and other multimedia products in accordance with ESCWA communication objectives.</p><p>Conceptualize and develop storyboards, shot lists, production plans, visual narratives, and creative concepts for multimedia projects.</p><p>Support the design and implementation of communication and outreach campaigns through the production of engaging visual content.</p><p>Ensure that all multimedia products comply with United Nations and ESCWA branding, editorial, accessibility, and communication guidelines.</p><p>Manage and maintain ESCWA s digital multimedia archive, including organizing, cataloguing, tagging, metadata entry, backup, and retrieval of photos, videos, and other digital assets.</p><p>Monitor emerging multimedia trends, technologies, and best practices and recommend innovative approaches to enhance ESCWA s digital storytelling and audience engagement.</p><p>Provide technical support during virtual, hybrid, and in-person events, including audiovisual setup and troubleshooting.</p><p>Conduct basic photography and videography training sessions and provide guidance to staff undertaking field missions or contributing visual content.</p><p>Support procurement processes related to multimedia production, including preparing technical specifications for audiovisual equipment and services when required.</p><p>Prepare periodic reports on completed multimedia projects, production activities, and content performance metrics.</p><p>Perform any other duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">A bachelor's degree in media, art, communication, photography, cinema or audio-visual sciences is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 15 years of professional work experience in photography, media is required. Experience in an international setting is desirable. Languages English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in Arabic and English are required. Knowledge of French is desirable. Note: Fluency equals a rating of uent in all four areas (speak, read, write, and understand) and Knowledge of equals a rating of con dent in two of the four areas.</p></section>

<p>Unilever is currently hiring for R-PHONE_NUMBER Demand Planning Assistant Manager Levant and Iraq (Open) Function: Supply Chain Reports to: NALI Demand Planning, S&amp;OP and FGI Manager Scope: Levant &amp; Iraq Location: Beirut Terms &amp; Conditions: Full Time Work Level WL1 JOB PURPOSE: Coordinate the demand planning process of the relevant category and consolidate the demand forecasting from Brands &amp; CSP to be input for supply and financial planning. Directly accountable for Channel category Demand forecast with overall responsibility for the category Lead the category Demand Planning Meeting and drive S&amp;OP cycle for Algeria Establish an acceptable level of integrity and forecast accuracy of the above forecast. Establish, strengthen and maintain the integrity of demand planning process in total company. Continually improve the demand planning process and forecast accuracy/Bias of the total company. Represents Demand Planning in all relevant category meetings and projects that require Demand Planning involvement. KEY RESPONSIBILITIES: Demand Planning Process Management Coordinate a cross-functional team consisting of CSP team and Marketing team to deliver an accurate demand to the category - Weekly, sku- volume Responsible and accountable to deliver Channel wise Baseline forecast for the category. Coordinate and facilitate demand planning meeting of the category as a forum to get consensus from CSP and Brand leads on one set of demand figures for business operations. 4. Establish and maintain effectiveness of Demand Planning Meeting. Ensure that demand planning policy has been strictly followed. Establish Channel demand forecast and ensure channel considerations are obtained for the category Accountable for forecast accuracy of the category and therefore is responsible for initiating activities/changes that will lead to achievement and continuous improvement of forecast accuracy. Responsible for Innovation Plan update upon the contract gate approval and follow-up with Innovation tracker until the post Launch Review for the category and alert the demand functions any variances and key changes in Innovation forecast Ensure Quarterly Long term volume plan update with assumptions to enable LT capacity enhancement decisions to take place Set up an effective means of communication and integration of information between Demand Planning and other related functions- Supply Planning, Brands, CSP, Finance,.. Coordinate S&amp;OP Meetings, actively involved in Activity planning phase to ensure realistic incremental and cannibalizations built into the forecast Weekly Demand Management Indicates exception, which is generated from weekly tracking report to CSP, Supply Planning and Customer Service teams. Involve actively in the weekly operations meeting (WOM) to help both demand-side functions and supply-side functions to take appropriate actions to production and/or sales plan. Continuous Improvement Monitor forecast accuracy and forecast bias and proposes changes for improvement. Initiate a continuous improvement program to demand planning process. Other Responsibilities Ad hoc analysis of data relating to forecasting. Closely monitor the execution of planned promotions and ensure all the activities planned at Activity plan is included in demand plan for the category. Recommend appropriate changes for improvement of company demand planning process. Responsible for root cause analysis of CCFOT losses due to demand for the category.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Supply Chain, Business Administration, Engineering, Economics, or a related field. Minimum of 3 years of experience in Demand Planning , preferably within the FMCG industry . Proven experience in Sales &amp; Operations Planning (S&amp;OP) processes and demand forecasting methodologies. Strong forecasting and analytical skills with the ability to translate market insights and business trends into accurate demand plans. Excellent stakeholder management skills, with demonstrated ability to collaborate and influence cross-functional teams including Sales, Marketing, Supply Planning, and Finance. Strong communication and interpersonal skills, with the ability to build effective working relationships across multiple functions and markets. Advanced proficiency in English (written and spoken). Proficiency in Microsoft Excel and demand planning systems/tools is highly desirable. Strong problem-solving mindset with attention to detail and the ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: Experience in the FMCG sector . Exposure to regional or multi-country demand planning environments, preferably covering the Levant and Iraq markets. Experience working with integrated business planning and supply chain management processes.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The incumbent in this position is responsible for welcoming the guests and members to the Health Club and providing them with assistance during their visit in order to meet or exceed their expectations whilst adhering to service standards. The job of Spa Receptionist is executed satisfactorily when: Hygiene standards are strictly monitored and followed. Quality audit results are 85% and above. When all the Spa guests are 100% satisfied with the Spa services. Receptionist is the first and last impression of the spa, therefore must be very professional and create an experience for the guests. Greets all visitors to the Spa and Wellness Centre in a warm and sincere manner, invites them to sign the consultation form. Provides them with assistance such as lockers, towels, bathrobes or information concerning our services and facilities in a prompt and efficient manner. For visitors interested in a membership at the Wellness Centre, promotes the services by providing information and offering a tour of our facilities. Assists new members in filling out the membership application form correctly. And indorse to the team. Handles all Spa cashier transactions such as Retail, daily Spa revenue or any other fees from guests then issues a receipt. At the end of the shift balances the cash register. Receives all incoming telephone calls to the Spa according to the hotel standards, provides/receives information, takes appropriate actions such as booking or refers the matter to the relevant persons to handle. Liaises with therapists in case of bookings and / or cancellations from members / guests. Upon visitor s departure from the Spa and Wellness Centre, thanks them for their visit and invites them to return. Daily, Weekly and Monthly reports to be completed with details. Makes handover report written and verbal if possible for the receptionist on the next shift. Before each shift reads handover report.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: Business Administration/Personal Assistant/Secretary Certificate an advantage. Sales and/or customer service training an advantage. Knowledge of Natural Therapies. (Preferable)</p><p>Experience : One (1) year reception experience in an international SPA. Language : Local language excellent oral and written skills (as applicable) English good oral and written skills</p><p>Competencies: Client facing experience within reception or front of house Business writing. Stock and retail management. High levels of customer service. Telephone system operations. Computer literate with experience of in house booking/database systems. Experience within 7-day operation.</p><p>To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Self-confident Persuasive Ethical Quality oriented Well-presented</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Our Client</u></strong></p><br><p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p><br><p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p><br><br>Job Description<br><p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p><br><p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> &nbsp;</p><br><p><u><strong>Why This Opportunity Matters</strong></u></p><br><p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p><br><p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p><br><p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> &nbsp;</p><br><p><u><strong>What You’ll Own</strong></u></p><br><p>In this role, you will:</p><br><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><br><br>Qualifications<br><p><u><strong>What Makes You Successful</strong></u></p><br><p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p><br><p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p><br><p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><br><p>You’ll be especially successful if you:</p><br><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.<br> &nbsp;</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p><br><br>Additional Information<br><p><u><strong>What’s In It for You</strong></u></p><br><p>This is a full-time opportunity with a base salary of <strong>$250 to $350 per month</strong>, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p><br><p>Working hours are <strong>9:00 AM to 6:00 PM</strong>, including a <strong>two-hour break</strong>.</p><br><p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a <strong>Senior Customer Service</strong> or <strong>Head of Customer Service</strong> position.</p><br><p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> &nbsp;</p><br><p><u><strong>Ready to Take Ownership?</strong></u></p><br><p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p><br><p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Unilever is currently hiring for <b>R-1186468 Demand Planning Assistant Manager Levant and Iraq (Open)</b></p><br><br><p>Function:&nbsp;<b>Supply Chain</b></p><br><br><p>Reports to: <b>NALI Demand Planning, S&amp;OP and FGI Manager</b></p><br><br><p>Scope: <b>Levant &amp; Iraq</b></p><br><br><p>Location:&nbsp;<b>Beirut</b></p><br><br><p>Terms &amp; Conditions: <b>Full Time</b></p><br><br><p>Work Level <b>WL1</b></p><br><br><p><br><b><span>JOB PURPOSE:</span></b><br>• Coordinate the demand planning process of the relevant category and consolidate the demand forecasting from Brands &amp; CSP to be input for supply and financial planning.<br>• Directly accountable for Channel category Demand forecast with overall responsibility for the category<br>• Lead the category Demand Planning Meeting and drive S&amp;OP cycle for Algeria<br>• Establish an acceptable level of integrity and forecast accuracy of the above forecast.<br>• Establish, strengthen and maintain the integrity of demand planning process in total company.<br>• Continually improve the demand planning process and forecast accuracy/Bias of the total company.<br>• Represents Demand Planning in all relevant category meetings and projects that require Demand Planning involvement.<br><b><span>KEY RESPONSIBILITIES:</span></b></p><br><br><p>Demand Planning Process Management<br>• Coordinate a cross-functional team consisting of CSP team and Marketing team to deliver an accurate demand to the category - Weekly, sku- volume<br>• Responsible and accountable to deliver Channel wise Baseline forecast for the category.<br>• Coordinate and facilitate demand planning meeting of the category as a forum to get consensus from CSP and Brand leads on one set of demand figures for business operations.<br>• 4. Establish and maintain effectiveness of Demand Planning Meeting.<br>• Ensure that demand planning policy has been strictly followed.<br>• Establish Channel demand forecast and ensure channel considerations are obtained for the category<br>• Accountable for forecast accuracy of the category and therefore is responsible for initiating activities/changes that will lead to achievement and continuous improvement of forecast accuracy.<br>• Responsible for Innovation Plan update upon the contract gate approval and follow-up with Innovation tracker until the post Launch Review for the category and alert the demand functions any variances and key changes in Innovation forecast<br>• Ensure Quarterly Long term volume plan update with assumptions to enable LT capacity enhancement decisions to take place<br>• Set up an effective means of communication and integration of information between Demand Planning and other related functions- Supply Planning, Brands, CSP, Finance,..<br>• Coordinate S&amp;OP Meetings, actively involved in Activity planning phase to ensure realistic incremental and cannibalizations built into the forecast Weekly Demand Management<br>• Indicates exception, which is generated from weekly tracking report to CSP, Supply Planning and Customer Service teams.<br>• Involve actively in the weekly operations meeting (WOM) to help both demand-side functions and supply-side functions to take appropriate actions to production and/or sales plan.<br>Continuous Improvement<br>• Monitor forecast accuracy and forecast bias and proposes changes for improvement.<br>• Initiate a continuous improvement program to demand planning process.<br><b><span>REQUIRED QUALIFICATIONS:</span></b></p><br><br><ul><li>Bachelor's degree in Supply Chain, Business Administration, Engineering, Economics, or a related field.</li><li>Minimum of <b>3 years of experience in Demand Planning</b>, preferably within the <b>FMCG industry</b>.</li><li>Proven experience in <b>Sales &amp; Operations Planning (S&amp;OP)</b> processes and demand forecasting methodologies.</li><li>Strong forecasting and analytical skills with the ability to translate market insights and business trends into accurate demand plans.</li><li>Excellent <b>stakeholder management</b> skills, with demonstrated ability to collaborate and influence cross-functional teams including Sales, Marketing, Supply Planning, and Finance.</li><li>Strong communication and interpersonal skills, with the ability to build effective working relationships across multiple functions and markets.</li><li>Advanced proficiency in <b>English</b> (written and spoken).</li><li>Proficiency in Microsoft Excel and demand planning systems/tools is highly desirable.</li><li>Strong problem-solving mindset with attention to detail and the ability to manage multiple priorities in a fast-paced environment.<br>&nbsp;</li></ul><br>Preferred Qualifications:<ul><li>Experience in the <b>FMCG sector</b>.</li><li>Exposure to regional or multi-country demand planning environments, preferably covering the Levant and Iraq markets.</li><li>Experience working with integrated business planning and supply chain management processes.</li></ul><br><p><br><b>Other Responsibilities</b><br>• Ad hoc analysis of data relating to forecasting.<br>• Closely monitor the execution of planned promotions and ensure all the activities planned at Activity plan is included in demand plan for the category.<br>• Recommend appropriate changes for improvement of company demand planning process.<br>• Responsible for root cause analysis of CCFOT losses due to demand for the category.</p><br><br><br><br><p><span>Unilever is an organisation committed to equity, inclusion and diversity </span><span>to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring</span><span>ing </span><span>their ‘Whole Self’ </span><span>to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey. </span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Our Client</u></strong></p><br><p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p><br><p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p><br><br>Job Description<br><p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p><br><p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><br><p><u><strong>Why This Opportunity Matters</strong></u></p><br><p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p><br><p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p><br><p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> &nbsp;</p><br><p><u><strong>What You’ll Own</strong></u></p><br><p>In this role, you will:</p><br><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><br><br>Qualifications<br><p><u><strong>What Makes You Successful</strong></u></p><br><p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p><br><p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p><br><p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><br><p>You’ll be especially successful if you:</p><br><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p><br><br>Additional Information<br><p><u><strong>What’s In It for You</strong></u></p><br><p>This is a full-time opportunity with a base salary of <strong>$250 to $350 per month</strong>, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p><br><p>Working hours are <strong>9:00 AM to 6:00 PM</strong>, including a <strong>two-hour break</strong>.</p><br><p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a <strong>Senior Customer Service</strong> or <strong>Head of Customer Service</strong> position.</p><br><p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p><br><p><u><strong>Ready to Take Ownership?</strong></u></p><br><p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p><br><p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>

<p><h4>Great customer service does more than answer questions</h4> <p>It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p> <p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p> <h4>Why this opportunity matters</h4> <p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p> <p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p> <p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.</p> <h4>About our client</h4> <p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p> <p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p> <h4>What you’ll own</h4> <p>In this role, you will:</p> <ul> <li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li> <li>Process customer orders accurately and ensure all required information is complete.</li> <li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li> <li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li> <li>Maintain accurate customer and order records in shared Google Sheets.</li> <li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li> <li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li> <li>Moderate comments on social media advertisements while protecting a professional brand image.</li> <li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li> </ul> <p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p> <h4>Requirements</h4> <h4>What makes you successful</h4> <p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p> <p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p> <p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p> <p>You’ll be especially successful if you:</p> <ul> <li>Communicate politely and professionally, including during difficult customer interactions.</li> <li>Stay calm, organized, and focused when order volumes or customer demands increase.</li> <li>Show empathy while remaining clear and solution-oriented.</li> <li>Learn new processes quickly and apply feedback.</li> <li>Work with discipline and reliability without needing constant follow-up.</li> <li>Take initiative instead of waiting for every next step to be assigned.</li> <li>Are serious about building a long-term career in customer service and e-commerce operations.</li> </ul> <p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p> <h4>Benefits</h4> <h4>What’s in it for you</h4> <p>This is a full-time opportunity with a base salary of $250 to $350 per month, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p> <p>Working hours are 9:00 AM to 6:00 PM, including a two-hour break.</p> <p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.</p> <p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p> <h4>Ready to take ownership?</h4> <p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p> <p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p></p><p></p>