civil supervisor Jobs - Beirut Lebanon

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Ultimate Results of Service and Delivery Dates • Inception Report: The evaluator will submit a draft Inception Report totalling not more than 10 pages, in addition to associated annexes. The Inception Report will summarize the desk review and propose the evaluation methodology and sampling strategy/ies to be used in the evaluation, along with a detailed workplan, draft evaluation matrix, stakeholder matrix, and quality assurance mechanism. Any revisions to the Inception Report will be implemented no later than one week following receipt of comments. o The Inception Report shall, where relevant, address the integration of human rights, disability inclusion, gender equality, and environmental issues. The Inception Report should contain ideas for further exploration to support organisational learning, to be done either as part of this evaluation or separately by ESCWA itself. • Debriefing Meeting: Following the completion of the data collection and field mission phase, and prior to the delivery of the draft evaluation report, the evaluator should hold a debriefing meeting for the presentation of the preliminary findings to the project team. • Draft Evaluation Report: Following data collection and the analysis of findings, the evaluator will submit a Draft Evaluation Report. The Draft Evaluation Report will be user-friendly, well-structured and evidence-based, totalling not more than 40 pages, in addition to a 2-page Executive Summary and associated annexes. • The Draft Evaluation Report will summarize the agreed-upon methodology listed in the Inception Report, describe the evaluation’s data collection and analytical approach, and present findings. In addition, the evaluator should develop clear action-oriented recommendations, which are forward-looking and will enable ESCWA to leverage and capitalize on innovative practices emerging from the Reform. o The Draft Evaluation Report will be reviewed by ESCWA’s SPARK Section, and the programme team, before being discussed with the evaluator. • Final Evaluation Report: The Final Evaluation Report that should incorporate the comments and feedback from the Evaluation Manager and the programme team, is expected. The Final Evaluation Report shall, where relevant, address the integration of human rights, disability inclusion, gender equality, and environmental issues. o The Final Evaluation Report shall contain information (data, findings, expert views) that may allow ESCWA to identify lessons for wider organisational learning or for potential changes to relevant organisational policies, irrespective of the extent to which the evaluation recommendations make reference to such information.<br> Work Location<br>Remote<br> Expected duration<br>5 Months<br> Duties and Responsibilities<br>Background Subprogramme 4 Statistics, the information society and technology (subprogramme 4) aims to strengthen official statistical systems and advance the information society in the Arab region by improving the quality, availability and use of data, while accelerating the integration of technology and innovation for sustainable development. It focuses on enhancing national statistical capacities to adopt international standards and innovative data sources; supporting evidence based policymaking through improved production and use of statistics, including gender and disability data; and guiding digital transformation through policy advice on emerging technologies. The subprogramme also promotes regional dialogue and partnerships among governments, experts, civil society and the private sector to maximize the value of statistics, geospatial data, digitization and new technologies in support of the 2030 Agenda. Duties and Responsibilities Purpose of the Evaluation Evaluations at ESCWA strive to demonstrate the difference that is being made by the work of ESCWA, and its impact on member States and their citizens. This evaluation will aim to determine the extent to which subprogramme 4 is achieving its intended results, the pathway to these results, and the elements that contribute most significantly to the achievement of these results. In addition, it will also consider how the project brings about any unintended results that may have occurred. The evaluation will serve three main purposes: • It will provide a basis for evidence-informed decision-making, strategic planning, and risk management. • It is a means to demonstrate accountability to the organization’s Executive Management and member States for performance, relative to ESCWA’s mandate and strategic objectives. • It will inform and facilitate organizational learning by identifying evidence-based findings, lessons to be learned, and recommendations for action that enhance the next generation of ESCWA’s work. The evaluation will therefore take both a summative and a formative approach. It will look at results achieved or not achieved so far (summative) with a view to inform ESCWA’s work in the future (formative). The evaluation will be conducted in line with ESCWA’s Evaluation Policy (2025), and the UNEG Norms and Standards for Evaluation.. The evaluation will strive to employ development best practices with regard to promoting gender equality and a human rights-based approach, including the rights of persons with disabilities. The evaluation will be facilitated and coordinated by ESCWA’s Strategic Planning, Accountability, Results and Knowledge team. Scope of the Evaluation The evaluation will be forward-looking and will objectively and systematically assess the performance of the subprogramme in terms of its relevance, coherence, effectiveness, efficiency, impact, and sustainability. Furthermore, the evaluation will assess the extent to which gender, human rights, disability inclusion, environmental concerns, and other cross-cutting issues were incorporated or mainstreamed into the subprogramme. The evaluation will cover the period from January 2020 to December 2025. Areas of focus for each sub-programme evaluation include: • Key aspects of UN and ESCWA reforms, including the merger of the Statistics Division and the Technology for Development Division into one Cluster, as relevant; • The overall coherence of the subprogramme’s work and the extent to which its work has been synergetic; • The relevant IT- and AI-enabled tools/systems/platforms developed by the subprogramme; • Organisation-wide policies, as relevant, to promote organisational learning. Evaluation Criteria The following key evaluation questions per criteria will guide the evaluation. The evaluator/s is expected to refine evaluation questions where necessary and to include the refinement in the Inception Report. Relevance • To what extent are the objectives and expected accomplishments of the subprogramme aligned with: o ESCWA's strategic framework and programme budget? o Regional development priorities and challenges? o The 2030 Agenda and relevant SDGs? • To what extent do the subprogramme's interventions respond to the evolving needs and priorities of member States? • How well do the subprogramme's products and services (research, policy advice, capacity-building, convening) address identified gaps and demands? • To what extent are the needs and priorities of vulnerable or marginalized population groups reflected in the subprogramme's design and implementation? • How relevant are the subprogramme's thematic areas and approaches in the current regional context? • To what extent has the subprogramme adapted to emerging regional challenges and opportunities? Coherence • To what extent did the merger of the Statistics and Technology divisions create positive synergies, or did it result in parallel, siloed work streams? • How well does the subprogramme align its data and technology initiatives with the interventions of UN Country Teams and the League of Arab States to avoid duplication? • How well does subprogramme 4 align its scope and collaborate with other teams in ESCWA to avoid duplication and improve efficiency? For example with DSDSD. • Are there opportunities for greater coordination, collaboration, or integration with other subprogrammes within ESCWA and other institutions? Effectiveness • To what extent have the planned outputs and activities been delivered as intended? • To what extent have the expected accomplishments/outcomes been achieved? • How effectively has the subprogramme contributed to strengthening the capacities of member States and other stakeholders? • To what extent have knowledge products and policy recommendations been utilized by target stakeholders? • What factors facilitated or hindered the achievement of results? • How effectively has the subprogramme integrated cross-cutting issues such as gender equality, human rights, disability inclusion, youth, and environmental sustainability? • How could other factors have contributed to the achievement of the identified results? • How were key partnerships integrated in the delivery of the programme to maximise the achievement of results? Efficiency • To what extent were financial, human, and technical resources used efficiently to produce outputs and outcomes? • To what extent were management arrangements conducive to efficient implementation? • How cost-effective were the different types of interventions (e.g., research, policy advisory services, capacity-building, regional forums)? • To what extent did coordination within ESCWA and with external partners reduce duplication and generate synergies? • Were monitoring, reporting, and learning mechanisms adequate to support adaptive management and efficient implementation? • Could similar results have been achieved with fewer resources or through alternative approaches? Impact • What, if any, high-level effects did the programme cause (such as changes in norms or systems)? • To what extent has the subprogramme influenced policies, legislation, strategies, institutions, or practices in member States? • To what extent has the subprogramme contributed to regional cooperation, knowledge exchange, and policy dialogue? • To what extent did the intervention lead to other changes, including “scalable” or “replicable” results? • While long-term transformative impact may be difficult to measure, what 'early signals' of impact – such as specific policy adoption, changes to statistical regulations, or behavioral shifts – can be directly traced to the subprogramme's interventions? Sustainability • Have capacities, systems, and institutional arrangements been strengthened sufficiently to maintain benefits? • To what extent have knowledge products, tools, methodologies, and networks continued to be used after their initial delivery? • What risks could affect the sustainability of the results, and how have they been addressed? • Did the subprogramme successfully establish formal 'institutional homes' (e.g., permanent national observatories, explicit operational manuals, or formal focal points) within Member State governments to ensure tools and data platforms survive beyond ESCWA's direct involvement? • To what extent has the subprogramme fostered partnerships and mechanisms that can support continued implementation and scaling up? • What evidence is available to indicate that the results of the programme can be maintained by stakeholders? Gender, Human Rights, Disability Inclusion, and Environmental Issues • To what extent were issues of gender, human rights, disability inclusion, and the environment incorporated into the design, planning, implementation, and monitoring and evaluation practices of the programme, as well as the results achieved? • To what extent did the programme respond to and affect the rights, needs and interests of different stakeholders, including women, men, youth, people with disabilities and other marginalized groups? Evaluation Methodology Management and Governance Arrangements All evaluation methodologies are to be reviewed by ESCWA’s SPARK Section and approved by ESCWA’s Senior Management. • The evaluation will be conducted by an external consultant/s. • The evaluator is expected to identify the main objectives achieved through the implementation of the programme, intended and unintended, as established by key stakeholders and relevant documentation, and the pathways that led to achieving them, with particular focus on innovative practices and initiatives that can be leveraged to further enhance ESCWA’s work. • The evaluator is expected to ensure a mixed method (qualitative and quantitative), inclusive, and participatory approach, with adequate triangulation across methods, to arrive at credible, reliable, and unbiased findings. • The evaluator will also ensure that all aspects of the evaluation are gender and human rights sensitive (including a special focus on the rights with person with disabilities). In addition, the evaluator must ensure that he/she always complies with the UNEG Ethical Guidelines for Evaluation during the conduct of the evaluation. The above methodology is indicative. The evaluator is expected to build upon it and present a robust evaluation methodology within the inception report, including addressing and refining the evaluation questions. Quality Assurance Mechanism The evaluator will employ a quality assurance mechanism of her/his preference (either an internal or an external system can be used), which will provide quality checks throughout the evaluation process. This quality assurance mechanism will be indicated in the Inception Report and in the Final Evaluation Report. In addition, ESCWA will review the evaluation report prior to finalization to ensure that it aligns with the UNEG Quality Checklist for Evaluation Reports , particularly with reference to the quality of recommendations. Evaluation Ethics The evaluation will be conducted in accordance with the principles outlined in the UNEG Ethical Guidelines for Evaluation; and all rights and confidentiality of information providers will be prioritized and safeguarded as per UNEG Ethical Guidelines for Evaluation.<br> Qualifications/special skills<br>A Master's degree in management, evaluation, or related area is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. Minimum of 5 years of experience conducting assessments, reviews or evaluations of projects, programmes or policies in the UN or international context is required. A high level of knowledge in the distilling, communication and reporting of findings, forward-looking recommendations, best practices, and lessons learned is required. Excellent oral and written communication skills and the ability to effectively convey complex information in a clear and concise manner to both governmental and UN audiences is required. Work experience in STATISTICS and/or THE INFORMATION SOCIETY AND TECHNOLOGY issues is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Fluency in Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Plan, organize, control and direct the work of employees responsible for the preparation and presentation of a broad array of cakes, pastries, desserts, petits fours and breads which meet customer expectations.<br><br>The job of <strong>Pastry Chef</strong> is executed satisfactorily when:<br><ul><li>Assist the Executive Pastry Chef in the supervision of all employees in the Pastry/Bakery kitchen.</li><li>Assist the Executive Pastry Chef in establishing culinary standards specific for Pastry/Bakery which meets the need of the target market.</li><li>Develop and maintain up-dated operations manuals for all Food Production and Stewarding sections and in making recipes and maintain up-dated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.</li><li>Inspect daily, all fresh food received to ensure a high quality is maintained.</li><li>Inspect several times daily all food stores and refrigerated areas and suggest, where necessary, correct storage methods to comply with Health &amp; Safety regulations, to avoid spoilage and ensure regular turnover of food items and give completed check lists to the Executive Pastry Chef.</li><li>Check on a daily basis food preparation, individual costs, quality, quantity inventories and portion control.</li><li>Liaise with the Chief Steward in order to ensure high standards of cleanliness are maintained in all areas of the Pastry/Bakery kitchen, such as machinery and small kitchen equipment.</li><li>Plan the duty rosters on weekly basis.</li><li>Ensure the proper purchasing request, store requisitioning and controlling of supplies.</li><li>Work with Executive Pastry Chef and Director of Human Resource to ensure the departmental performance of staff is productive and assist in planning for future staffing needs.</li><li>Ensure training needs analysis of Kitchen staff is carried out and training programs are designed and implemented to meet needs.</li><li>Provide input for probation and formal performance appraisal discussions in line with company guidelines.&nbsp;</li><li>Coach, counsel and discipline staff, provide constructive feedback to enhance performance.</li><li>Work with Executive Pastry Chef in the preparation and management of the department’s budget.</li><li>Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines.</li><li>Maintain a hygienic kitchen and personal hygiene.</li><li>Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.</li><li>Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.</li><li>Initiate action to correct a hazardous situation and notify supervisors of potential dangers.</li><li>Log security incidents and accidents in accordance with hotel requirements.&nbsp;</li><li>Implement and practice HACCP.</li></ul>Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate rule application scenarios — reading a compliance artifact (advertisement, disclosure, policy) against a specific regulation and citing the exact subsection that applies or is violated; Write sanctions alert disposition cases with structured false-positive reasoning documentation and escalation scenarios; Build compliance testing scenarios: sample selection, test design, findings documentation, and examiner-ready conclusion memos; Develop policy gap identification cases where an internal policy is silent on a regulatory requirement, contradicts the regulation, or has not been updated to reflect a recent change; Document all test cases with verified regulatory citations to the specific subsection — never approximated, never fabricated.<br> What we look for This opportunity is a good fit for professionals with a background in compliance, regulatory affairs, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Law, Finance, Economics, Business Administration, Accounting, or any related field; 2+ years of compliance, audit, legal, risk management, or financial services experience; Current or recent experience in compliance &amp; regulatory roles, financial crimes, or adjacent roles; Citation discipline as a core habit — able to identify the exact regulatory subsection that applies and flag uncertainty rather than approximate; CRCM, CAMS, or equivalent local credential is a strong positive signal; former regulatory examiner or inspector status is equally strong; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment. Respond to program error messages by finding and correcting problems or terminating the program. Provide technical guidance and recommendations to resolve business problems. Refer major hardware/software problems or defective products to vendors or technicians for service. Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment. Maintain and upgrade hardware and software, including peripherals (e.g., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.<br>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Talk with and listen to other employees to effectively exchange information. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>ROLE PURPOSE:&nbsp;</strong></p><br><p>The Food Security, Livelihoods, and Social Protection Technical Advisor (TA) is a critical position for Save the Children in Lebanon and will play the lead role in ensuring the design, implementation and monitoring of high quality social protection, food security, livelihoods, and integrated nutrition programming for thousands of children and their families across the country. This role covers all thematic priorities under Save the Children’s global ambition to end Child Poverty.</p><br><p>The TA provides technical leadership to all our work in the sectors of Child Sensitive Social Protection and Basic Assistance, Food Security, Livelihoods, and Nutrition, with responsibility for developing clear strategic and operational plans, identifying fundraising needs and leading the development of technical proposals, forging strong partnerships with Government, UN, NGO and local civil society counterparts, as well as providing technical support to our implementing teams across three different field locations in Lebanon.</p><br><p><strong>CHILD SAFEGUARDING:&nbsp;</strong></p><br><p>Level 3 - the post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.</p><br><p><strong>SCOPE OF ROLE:</strong></p><br><p>Reports to:&nbsp;Director of Program Development and Quality (DPDQ)</p><br><p>Dimensions: Save the Children Lebanon Country Office currently has a large portfolio of Social Protection, Food Security, Cash &amp; Voucher Assistance (CVA) and Livelihoods work across the country, with a strong pipeline of future funding and opportunities to further expand given the complexity of the economic context of Lebanon and the growing focus on integrated cash plus and nutrition programming.&nbsp;</p><br><p>Staff reporting to this post: None&nbsp;</p><br><p><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p><br><p><i>Strategic Planning and Leadership</i></p><br><ul> <li>Provide overall strategic leadership to Save the Children’s work in the Social Protection, Basic Need Assistance, CVA, Food Security, Livelihoods, and Nutrition sectors in Lebanon.</li> <li>Lead the development and rollout of these sector strategies for Save the Children in Lebanon, including cross cutting issues related to Nutrition within other sectors</li> <li>Provide technical input to the development of country annual plans, area plans, sector strategies and other planning documents.</li> <li>Maintain a clear overview of program progress across the sector portfolio to be shared with senior managers.</li> <li>Ensure integration of FSL and CVA with other sectors at program design level and within the developed tools and approached when relevant.&nbsp;</li></ul><p><i>Program Quality and Standards</i></p><br><ul> <li>Provide technical expertise, quality assurance and support for Save the Children’s SP&amp;FSL and CVA programs, ensuring they are of high quality with reliable data and outcomes.&nbsp;</li> <li>Coordinate the development of technical capacity building resources and plans for SP&amp;FSL staff, in Save the Children and our partners in Lebanon, working with field teams to prioritize training needs and resource these appropriately.</li> <li>Develop and implement capacity-building resources and plans on CVA for Save the Children technical advisors, operations teams, and partners in Lebanon. Work closely with the DPDQ and the Director of Operations to ensure the effective implementation of Save the Children's CVA procedures, standards, and framework.</li> <li>Develop and maintain central database of tools and guidance to support program quality and support the development of technical tools, guidance and documentation as required.</li> <li>Oversee knowledge sharing across FSL &amp; SP teams and ensure that monitoring and evaluation results are understood and used to improve programs.</li> <li>Ensure FSL, SP and CVA programmes are designed and monitored to support children’s outcomes and integrated with other sectors and gender and disability inclusive, when appropriate.</li> <li>Manage the technical knowledge repository and supervise the virtual library of manuals and approaches per type of program, including tools and best practice documentation and evidence to improve and manage program quality.</li> <li>Ensure documentation of case studies and dissemination of these both internally and externally working with the Media and Advocacy team.</li> <li>Lead in technical assessments including Labor Market Assessments, Market System and Value Chain Analysis, CVA Situation and Response Analysis, Livelihoods Assessments, Household Economy Analysis, and other evidence generation.</li> <li>Participate in external workshops or research as needed, including the Integrated Poverty Classification Targeting exercise done at the national level.&nbsp;</li></ul><p><i>Programme Development and Resource Mobilisation</i></p><br><ul> <li>Provide active leadership in Save the Children’s relationships with key donors for the Social Protection and Basic Assistance, Food Security, Livelihood, and Nutrition sectors</li> <li>Ensure clear identification of fundraising needs and priorities in these sectors</li> <li>Identify and assess appropriateness of fundraising opportunities.</li> <li>Lead technical development of high-quality proposals in line with strategic ambitions.</li> <li>Develop set of “off the shelf” concept notes for new or pilot activities.</li> <li>Lead donors and partner mapping for these sectors.</li></ul><p><i>Technical Support to Programme Implementation</i></p><br><ul> <li>Line-manage project components aimed at technical support to third parties at the national level, such as project implementing partners</li> <li>Lead the technical assessment, selection, and monitoring of SP&amp;FSL and CVA implementing partners</li> <li>Support the development of monitoring, information management, and reporting systems that provide information for reporting and program improvement (in conjunction with Monitoring, Evaluation, Accountability and Learning (MEAL) and field staff), such as Post-Distribution Monitoring and Quality Benchmarks</li> <li>Support high quality reporting by field staff through timely review and guidance.</li> <li>Screen technical field manager candidates (and others as appropriate) and support recruitment as needed.</li> <li>Assess (in conjunction with line management) and support technical work of Program Managers and sector focal points and support their professional development.</li> <li>Promote and facilitate synergies with other thematic programs</li> <li>As needed, lead in technical inputs to procurement of program goods or services involving multiple locations, large-scale use of resources, and/or a high level of risk to the agency to ensure program relevance, quality, adherence to technical guidelines, and efficient use of resources.</li> <li>Conduct regular field monitoring of activities</li> <li>Where external consultants (local or international) are required to technically support or monitor and evaluate projects, lead the recruitment and subsequent management of contracted consultants as per the recruitment guidelines and Terms of Reference.</li> <li>Analyze and provide feedback on program implementation to ensure gender equity, child participation, and child safeguarding.</li></ul><p><i>Partnerships</i></p><br><ul> <li>Ensure timely support to Partnerships manager on technical identification, selection, and adequate assessment of FSL&amp;SP and CVA strategic &amp; implementing partners,&nbsp;</li> <li>Ensure appropriate, relevant, and timely provision of technical capacity development including through mobilization of internal and external opportunities and sharing of all relevant materials/documents, etc.&nbsp;</li> <li>Promote joint program design for the advancement of mutual strategic priorities when relevant</li> <li>Commit to joint regular monitoring of implementation progress and achievement towards results, and feeding into programmatic adaptations</li> <li>Maintain strong coordinated working relationships with partners, including relevant government stakeholders such as MoSA and Ministry of Agriculture.</li> <li>Promote Save the Children policies and practice with respect to child protection, child safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures with implementing partners&nbsp;</li> <li>Improve/strengthen coordination and technical support to local partners including National NGOs, CSOs, and Governmental bodies on child protection.&nbsp;</li> <li>Lead the identification of strategic partners for potential consortia projects. &nbsp;</li></ul><p><i>Advocacy and Representation</i></p><br><ul> <li>Lead external representation of Save the Children’s Child Sensitive Social Protection and Basic Assistance, CVA, Food Security, Livelihood, and Nutrition work in Lebanon in front of government and other agencies.</li> <li>Represent Save the Children in technical forum and sector working groups in Lebanon, as: Cash Working Group, Livelihoods Sector Working Group and Nutrition WG.</li> <li>Serve as technical liaison with Save the Children Members, Regional Office, Global Team, FSL,SP and CVA Technical Working Groups, and other relevant fora within SCI.</li> <li>Represent SCI at the level of relevant governmental entities such as the Ministry of Social Affairs and the Ministry of Labor.</li> <li>Represent Save the Children on other national/international technical networks as requested.</li> <li>Contribute to development of advocacy messages and materials in the relevant sectors</li> <li>Support and respond to media requests in the relevant sectors&nbsp;</li></ul><p><i>General</i></p><br><ul> <li>Comply with Save the Children policies and practice with respect to child safeguarding, anti-harassment, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</li></ul><p><strong>QUALIFICATIONS&nbsp;</strong></p><br><ul> <li>Development professional with a relevant Masters’ Degree or equivalent professional experience.&nbsp;</li> <li>Fluency in written and spoken Arabic and English</li></ul><p><strong>EXPERIENCE AND SKILLS</strong></p><br><p><i>Essential</i></p><br><ul> <li>Minimum of 7 years’ experience in Food Security and Livelihoods programming and Cash &amp; Voucher Assistance in humanitarian and developmental contexts in an NGO, UN or Government institution.</li> <li>Solid experience in designing, implementing and overseeing Food security and Livelihoods&nbsp; &nbsp;programs, CVA and other market-based programming, in both humanitarian and development contexts;&nbsp;</li> <li>Demonstrated experience in leading Food Security and Livelihoods Assessments, CVA Situation and Response Analysis.</li> <li>Understanding of employability programmes, labor market assessments, and market systems development, including value chain development.</li> <li>Knowledge of climate change adaptation and evidence-based approaches to designing and implementing food security and resilient livelihood programmes in vulnerable and crisis-affected contexts such as Lebanon.</li> <li>Understanding of Social Protection Policies and Programmes in Lebanon.&nbsp;</li> <li>Demonstrated experience to represent organization in Technical Working groups, national or international coordination forum.&nbsp;</li> <li>Ability to link micro-level impacts on children with macro trends at national and regional level in employment and livelihoods;</li> <li>Demonstrated experience in leading successful proposals in the area of FSL, CVA and/or SP with international donors as ECHO, FCDO, USAID, UN etc.&nbsp;</li> <li>Experience of solving complex issues through analysis, capacity to communicate path of action and ensure the commitment of stakeholders; excellent coordination and interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels;</li> <li>Strong results orientation, with the ability to challenge existing mindsets;</li> <li>Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures;</li> <li>Ability and willingness to dramatically change work practices and hours, and work with incoming emergency surge teams. Proven ability to work in insecure or hardship environments and to work under tight deadlines;</li> <li>Ability and willingness to travel extensively to field sites and work independently;</li> <li>Previous Work experience in Lebanon</li> <li>Commitment to Save the Children values, including willingness to abide by and enforce the Child Safeguarding policy.</li></ul><p><i>Desirable</i></p><br><ul> <li>Previous work experience in other Middle East countries;</li> <li>Experience in the specific frameworks of Household Economy Approach (HEA), Cost of Diet (CoD), Integrated Food Security Phased Classification (IPC), Emergency Markets Mapping and Assessment (EMMA), Rapid Market Assessment (RAM) and/or Minimum Economic Recovery Standards (MERS).</li> <li>Experience in leading Labour Market analysis and youth employability Programmes.</li> <li>Experience in climate resilience livelihoods and/or agricultural based livelihoods&nbsp;</li> <li>Experience in designing and implementing cash plus programming for nutrition and/or protection and/or education outcomes&nbsp;</li> <li>Experience in designing and implementing Child Sensitive Social Protection programming.</li></ul><p><strong>ADDITIONAL JOB RESPONSIBILITIES:</strong></p><br><p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</p><br><p><strong>EQUAL OPPORTUNITIES:</strong></p><br><p>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br><p><strong>CHILD SAFEGUARDING:</strong></p><br><p>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br><p><strong>FRAUD PREVENTION:</strong></p><br><p>The role holder is expected to uphold high standards of integrity and transparency, and will have access to financial, operational, or programmatic resources that require strict compliance with SCI’s Anti-Fraud and Corruption Policy. This includes responsibility for preventing, identifying, and reporting any suspected fraud, corruption, or misuse of resources in the course of their work.</p><br><p><strong>SAFEGUARDING OUR STAFF:</strong></p><br><p>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy.</p><br><p><strong>HEALTH AND SAFETY:</strong></p><br><p>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</p><br><br> </div>

Role Purpose: <br>To maintain good relations with current and potential clients and develop the best means to meet their demands. <br>Key Accountabilities <br>• Maintain the interest of the company as a priority, and ensure extreme integrity and honesty in dealing with customers, colleagues, and superiors <br>• Achieve targets (Sales and Collection) as set with the unit head and the sales manager in accordance with the company’s annual sales plan <br>• Conduct calls on potential customers to promote the sales of company products <br>• Conduct calls on current customers to promote the relationship and additional sales of products as well as collection of cash upon delivery <br>• Relay the image of the company in the best way by advising customers on the best products that satisfy their needs in terms of range as well as stock level <br>• Manage the product at the outlets to increase consumer off take: proper presentation in terms of quality, expiry dates, and display <br>• Share with colleagues, market information and experiences necessary to promote group success <br>• Have a thorough up-to-date knowledge of all the products within the target portfolio <br>• Have a thorough and up-to-date knowledge of competitive products and activities in the market <br>• <br>• Strictly adhere to the company operational policies and regulations while performing the tasks: Such as HR policies, Finance policies, meetings, and reporting <br>• Strictly adhere to the company’s sales policies and regulations: invoicing and order transfer on daily basis <br>• Provide the supervisor with a daily call-report indicating activities, results, follow up actions, and comments. This report must be delivered at the end of every working day <br>• Keep company van in good condition and abide by Road Code and conduct periodic maintenance check up <br>• Store and handle properly stock of goods entrusted to him and monitor it on daily basis to avoid out-of-stocks, by placing timely requests for transfers <br>• Insure timely and accurate stock count at any time the inventory count is requested by his superior <br>• Handle proper filing of MRR, Transfers and inventory sheets <br>• Assure appropriate distribution of all sku’s of assigned portfolio and proper delivery of products to manage stock level and conduct proper warehousing ex: FIFO <br>Qualifications: <br>• Bachelor’s degree in business administration, Marketing, or related field (MBA is a plus). <br>• Languages: Arabic & English required; French is a plus. <br>• Strong PC skills (Windows apps; Excel and PowerPoint essential); familiarity with ERP/CRM tools preferred. <br>Experience <br>• 3–5 years of FMCG sales experience (including territory/channel leadership and team supervision). <br>• Proven success in hitting sales targets, improving distribution, and elevating retail execution. <br>Core Competencies <br>• Leading & Supervising <br>• Planning & Organizing <br>• Analysis & Reporting <br>• Negotiation & Influencing <br>• Retail Execution Excellence <br>• Customer Focus & Issue Resolution <br>• Adaptability & Pressure Handling <br>• Collaboration & Cross-Functional Coordination <br>• Continuous Improvement Mindset <br> <br>Qualifications <br>• Intermediate and high school is a plus. <br>Experience <br>• 0 to 3 years <br> <br>Skills and Knowledge <br>• Languages: Arabic & English is a plus <br>• Computer: None <br>Competencies <br>• Supporting and Cooperating <br>• Working with People <br>• Adhering to Principles and Values <br>• <br>• Interacting and Presenting <br>• Relating and Networking <br>• Persuading and Influencing <br>• Presenting and Communicating Information <br>• <br>• Analysing and Interpreting <br>• Writing and Reporting <br>• <br>• Organising and Executing <br>• Planning and Organising <br>• Delivering Results and Meeting Customer Expectations <br>• Following Instructions and Procedures <br>• <br>• Adapting and Coping <br>• Adapting and Responding to Change <br>• Coping with Pressure and Setbacks

Job Summary <br>The Customer Service Representative is the primary point of contact between the club and its members. This role ensures a service-driven, member-focused culture by actively listening to member needs, coordinating timely follow-up, and maintaining a consistently positive experience across all communication channels. <br>I. Duties and Responsibilities <br>Member Communication & Support <br>• Serve as the first point of contact for members across all communication channels — in person, by phone, and via digital platforms. <br>• Listen attentively to member feedback, concerns, and requests, ensuring every interaction is handled with empathy, professionalism, and a genuine desire to help. <br>• Handle member complaints, feedback, and experience-related cases with composure and a solution-oriented mindset. <br>• Cover member inquiries when the relevant team member is unavailable, ensuring no member concern goes unaddressed. <br>Follow-Up & Member Satisfaction <br>• Proactively reach out to members to check in on their experience, particularly at key moments in their membership journey. <br>• Follow up after reported issues to confirm resolution and ensure the member's satisfaction has been restored. <br>• Escalate unresolved or recurring concerns to the appropriate team member or manager with full context and documentation. <br>• Coordinate with the administrator and follow up with members who have due payments <br>Feedback Monitoring & Reporting <br>• Document all member interactions and feedback in the designated system to ensure accurate tracking and accountability. <br>• Monitor feedback patterns over time, identifying recurring themes and translating them into actionable insights. <br>• Prepare periodic feedback summaries and contribute to team discussions on service improvement. <br>• Conduct member satisfaction surveys periodically to gather structured feedback on the overall gym experience. <br>Team Contribution & Service Culture <br>• Foster a member-centric mindset across the team through daily interactions, coaching, and knowledge sharing. <br>• Share member compliments and positive feedback to reinforce service standards and build team morale. <br>• Propose service training topics and process improvements based on real interaction patterns. <br>• Collaborate closely with the Administrator, interchanging roles when operational needs require it. <br>II. Required Competencies <br>• Empathy & Patience: The ability to remain calm, kind, and composed — particularly when handling frustration, complaints, or sensitive member situations. <br>• Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior. <br>• Communication & Problem Solving: The ability to convey information clearly and concisely — both verbally and non-verbally — in a way that prevents issues from escalating and resolves them efficiently when they do. <br>• Accountability: Owning every interaction from start to finish — ensuring nothing is left open, undocumented, or unresolved without a clear next step. <br>• Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team — not a standalone function. <br>• Creativity & Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover. <br> <br> <br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The main challenges: Due to the funding situation and the merger of the Finance and HR departments, the size of the Administration Department has been significantly reduced over the past period. While the mission was able to secure additional funding resources, the current team structure has not been sufficient to fully absorb the increasing workload and support demands. Key challenges included: Delays in accounting closure and financial reporting processes due to limited staffing capacity. Capacity constraints within the Administration Department in the bases following the restructuring. Increased volume of activities resulting from the ongoing emergency response. A high number of project audits, and donor reports requiring financial and administrative support. Increased demand for operational support across bases and departments despite reduced human resources.</p><p>Priorities for the 2/3 first months: Accounting and internal reporting for Q1, Q2 and Q3 of of 2026 Preparation of budget proposals for upcoming funding opportunities (OCHA, GIZ, etc.) Support the budget holders in bases and coordination in the budget financial management Training for the admin supervisors in the bases on accounting and financial management</p><p>Security constraints: The position is based in Beirut with frequent travel to the 2 bases in Saida and Tripoli. The security in the South has been generally fine since theucfire of April 17. However, in areas South of Saida district security is shaky due to frequent IDF air, drone and artillery strikes. Beirut has been more stable since April 17 but in case of escalations airstrikes can heavily affect the Southern Suburbs and potentially other areas</p><p>SI will offer you A salaried position: According to experience, starting from EUR 2310 gross per month (2100 base salary + 10% annual leave allowance paid monthly) and a monthly Per Diem of USD 750. SI also covers accommodation costs and travel expenses between the expatriate's country of origin and the place of assignment. Breaks: During the assignment, a system of alternation between work and time off is implemented at the rate of 7 working days every three months (with a USD 850 break allowance, allocated by Sl). To these breaks periods, SI grants one (1) additional rest day per month worked. Insurance package: Expatriates benefit from an insurance package which refunds all healthcare expenses (including medical and surgical expenses, dental care and ophthalmological expenses, repatriation) and a welfare system including war risks. Essential vaccination and antimalarial treatment costs are refunded.</p><p>LIVING CONDITIONS: Guesthouse in both Beirut and Saida. Private room with bathroom. Big common area and balcony. Functioning Wi-fi. Proximity with restaurants, supermarkets in Saida.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education / academic background: Bachelor s degree in Relevant Field</li><li>EXPERIMENT IN THE HUMANITARIAN SECTOR : 3-4 years</li><li>EXPERIMENT ON SIMILAR POSITION : 3-4 years</li><li>Specific skills and experience: Technical skills 1. Accounting skills including use of ERP software (preferably SAGA and/or Microsoft Navision/business central) 2. Financial Management skills: Budgeting, monitoring and donor financial reporting 3. Cash flow and treasury management 4. Management of sub-awards and partner financial monitoring 5. Advanced Excel Skills (advanced formulas, pivot table, chart presentation and financial modeling) 6. Donor compliance and audit preparation (specially for ECHO, GIZ, AFD and UN agencies) 7. Internal control, risk mitigation and implementation of financial procedures 8. Knowledge if taxation and NSSF regulations (salaries, VAT treatment)</li><li>Transversal skills 1. Highly organized with the ability to prioritize multi tasks effectively 2. Experience in facilitation and/or designing trainings and skills development activities 3. Able to work autonomously, with strong time-management skills 4. Excellent communication skills (written and verbal) 5. Strong team Management and teamwork abilities 6. Ability to perform effectively under presusse and in challenging context 7. Detail-oriented and solution-oriented 8. Strong Computer skills is essential</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Deadline for Applications</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>July 20, 2026<p><b>Hardship Level (not applicable for home-based)</b></p><br>D<p><b>Family Type (not applicable for home-based)</b></p><br><br><br><br><br><br><br><br>Family<p><b>Staff Member / Affiliate Type</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>UNOPS LICA6<p><b>Target Start Date</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>2026-08-01<p><b>Terms of Reference</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br>TERMS OF REFERENCE<br>1. General Background<br>According to government estimates, Lebanon hosts approximately 900,000 displaced refugees from Syria and other countries. Despite gradual improvements in some socioeconomic indicators, humanitarian needs remain significant. The 2025 Vulnerability Assessment of Syrian Refugees (VASyR) found that 72 per cent of refugee families live below the poverty line, with 60 per cent living in extreme poverty. <br>UNHCR implements a diverse portfolio of cash assistance programmes covering basic needs, protection, education, and solutions-oriented interventions. These programmes generate significant volumes of operational, financial, monitoring, and vulnerability data that inform programme design and strategic decision making. The largest of these is the regular Multipurpose Cash Assistance (MPCA) programme, which provides monthly support to vulnerable refugee households and serves as a key source of evidence and insights on household vulnerability, expenditure patterns, programme outcomes, and targeting effectiveness.<br>Cash assistance is delivered through a coordinated inter-agency approach led jointly by UNHCR and WFP. The regular MPCA programme is implemented in close partnership with WFP, ensuring a coordinated and efficient response that maximizes coverage of vulnerable refugee households while generating valuable operational and analytical insights.<br> <br>In addition to implementing its own programmes, UNHCR co-leads the Lebanon Cash Working Group (CWG). Through the CWG, UNHCR works with UN agencies, NGOs, donors, and government counterparts to promote harmonized approaches to targeting, transfer values, delivery mechanisms, monitoring, accountability, and data sharing. <br>Given the scale of needs and increasingly constrained resources, robust evidence generation and targeting systems are critical to ensuring assistance reaches those most in need timely. The incumbent will serve within UNHCR’s Cash Based Interventions Unit in Beirut under the overall supervision of the Senior Programme CBI Officer. <br>The unit leads the design, targeting, delivery, monitoring, analysis, and reporting of UNHCR’s cash assistance programmes and currently comprises one international and four national staff members. Working closely with colleagues from Programme, Protection, Registration, Communication with Communities, Data Management, and other functional areas, the incumbent will contribute to the generation, analysis, visualization, and reporting of data and evidence that support programme design, targeting, monitoring, accountability, and strategic decision making across UNHCR’s cash portfolio, while also supporting inter-agency coordination through the Cash Working Group.<br>2. Purpose and Scope of Assignment<br>The CBI Associate will support the analysis, visualization, and reporting of data related to UNHCR’s cash assistance programmes, including vulnerability assessments, programme monitoring, financial transactions, targeting systems, and statistical reporting. The position will contribute to generating evidence and insights that support the effective delivery of humanitarian assistance through Cash Based Interventions (CBI), while ensuring the integrity and effective use of data systems and operational processes.<br>The incumbent will:<br>• Support the management, maintenance, quality assurance, and continuous improvement of databases and information management systems used in UNHCR cash assistance programmes.<br>• Assist in administering the databases supporting the regular Multipurpose Cash Assistance (MPCA) programme and other cash interventions.<br>• Produce routine and ad hoc statistical reports, dashboards, visualizations, charts, and analytical outputs to support programme management, operational decision making, and reporting requirements.<br>• Support the analysis of vulnerability, targeting, monitoring, financial, and operational datasets to generate evidence and insights for programme planning and implementation.<br>• Contribute to the preparation of regular reports and analyses on cash assistance delivery, coverage, targeting outcomes, and beneficiary profiles.<br>• Assist with data validation, reconciliation, and quality control processes to ensure the accuracy, completeness, and reliability of programme data.<br>• Support monthly payment reconciliation, refund processing, and related financial verification activities in coordination with relevant stakeholders.<br>• Conduct data cross-checks to verify beneficiary eligibility, maintain data integrity, and minimize duplication across assistance records.<br>• Maintain and update beneficiary lists and support the timely processing and delivery of cash assistance to eligible households.<br>• Support the analysis and follow up of operational cases, including referrals and reports received from protection, registration, and other functional units that may impact eligibility or assistance delivery.<br>• Liaise with internal units, implementing partners, financial service providers, and other stakeholders to facilitate data exchange, information management, and coordinated implementation of cash assistance activities.<br>• Support the development and documentation of improvements to databases, reporting tools, data workflows, and business processes.<br>• Assist in providing training and technical support to UNHCR staff and partners on data systems, reporting tools, and cash assistance processes.<br>• Promote and apply data protection principles, information security standards, and best practices in the management of beneficiary and programme data.<br>• Monitor database performance, troubleshoot technical issues, and coordinate with relevant teams to resolve system-related challenges.<br>• Support field monitoring activities, missions, and visits to financial service providers and partners to verify implementation arrangements and strengthen programme oversight.<br>• Represent UNHCR in cash assistance related technical meetings, working groups, and coordination forums, as required.<br>• Contribute to inter-agency information sharing, analysis, and evidence generation efforts supporting coordinated cash assistance responses.<br>• Escalate complex incidents, data quality issues, and operational risks to the supervisor for guidance and resolution.<br>• Perform other related duties as required.<br>3. Monitoring and Progress Controls<br>• Maintain cash assistance records with agreed data quality standards, ensuring timely updates, validation, reconciliation, and resolution of data discrepancies.<br>• Produce accurate and timely monthly, quarterly, and ad hoc reports, dashboards, visualizations, and statistical analyses that support programme implementation, targeting, monitoring, and management decision making.<br>• Contribute to evidence generation through analysis of vulnerability, monitoring, financial, and operational data, including the production of analytical briefs, presentations, and programme insights as required.<br>• Provide technical support, training, and coordination with internal stakeholders, partners, and service providers, while ensuring compliance with data protection standards and contributing to improvements in data systems and reporting workflows.<br>4. Qualifications and Experience<br>a. Education (Level and area of required and/or preferred education)<br>• For G6 - 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher<br>• Relevant university degree in Economics, Statistics, Computer Science, Data science, Database Management is preferred.<br>• Knowledge of English and/or UN working language of the duty station if not English.<br>b. Work Experience<br>Essential<br>• At least 2 years of relevant professional experience in data management, information management, programme support, monitoring, reporting, or database administration, preferably within humanitarian, development, social protection, or refugee assistance programmes<br>• Demonstrated experience managing and maintaining databases, conducting data validation and quality assurance, and supporting the analysis of large datasets. <br>• Experience producing statistical reports, dashboards, visualizations, and analytical products using tools such as Excel, Power BI, SQL, Kobo, ActivityInfo, or similar platforms. <br>• Experience developing scalable, automated workflows and data pipelines through robust application programming and scripting.<br>• Experience supporting cash assistance, humanitarian programming, social protection, or other beneficiary management systems, including payment processing, reconciliation, monitoring, or operational reporting. <br>• Experience coordinating with multiple stakeholders, including partners, service providers, and internal teams, and providing technical support or training on data systems and processes. <br>Desirable<br>• Experience with cash based interventions (CBI), social assistance, or humanitarian cash delivery mechanisms. <br>• Experience with refugee operations, vulnerability assessments, beneficiary targeting, monitoring systems, or inter-agency data management processes<br>• Familiarity with UNHCR systems and tools, including ProGres, CashAssist or similar information management platforms<br>c. Key Competencies<br>Technical Knowledge and Skills<br>• Demonstrated experience in data management, database administration, data quality assurance, and information management.<br>• Strong quantitative and analytical skills, including the ability to analyse, interpret, and present complex datasets.<br>• Advanced proficiency in Microsoft Excel, including data cleaning, validation, analysis, and reporting.<br>• Experience producing dashboards, data visualizations, statistical reports, and analytical products using tools such as Power BI, Excel, SQL, Kobo, ActivityInfo, or similar platforms.<br>• Demonstrate advanced proficiency in at least one programming language such as Python, R, and SQL.<br>• Knowledge of data protection principles and information management best practices.<br>• Strong report writing and presentation skills, including the ability to communicate complex findings to non-technical audiences.<br>• Experience supporting operational processes involving beneficiary management, financial transactions, reconciliation, or programme monitoring.<br>Key Competencies<br>• Analytical thinking and problem solving.<br>• Attention to detail and commitment to data accuracy.<br>• Planning and organizing skills with the ability to manage multiple priorities and deadlines.<br>• Strong interpersonal and communication skills.<br>• Ability to work effectively in a multi-functional and multicultural environment.<br>• High level of integrity, professionalism, and discretion when handling sensitive data.<br>• Ability to work independently while maintaining regular communication with supervisors and stakeholders.<br>• Experience supporting inter-agency coordination, information sharing, and reporting processes.<br>• Ability to identify opportunities for process improvement, automation, and innovation in data management and reporting workflows.<br>• Ability to translate data and analytical findings into actionable operational recommendations.<br>• Demonstrated adaptability and ability to perform effectively in rapidly changing operational environments.<br>Desired Candidate Profile:<br>Nature of the Position:<br>Lebanon hosts approximately 900,000 displaced refugees from Syria and other countries, with humanitarian needs remaining significant. The 2025 Vulnerability Assessment of Syrian Refugees found that 72 per cent of refugee families live below the poverty line and 60 per cent live in extreme poverty. UNHCR implements a diverse portfolio of cash assistance programmes covering basic needs, protection, education, and solutions-oriented interventions, generating substantial operational, financial, monitoring, and vulnerability data to inform programme design and decision-making. The regular Multipurpose Cash Assistance programme is the largest of these programmes and provides monthly support to vulnerable refugee households, while also generating evidence on household vulnerability, expenditure patterns, programme outcomes, and targeting effectiveness. Cash assistance is delivered through a coordinated inter-agency approach led jointly by UNHCR and WFP, with UNHCR also co-leading the Lebanon Cash Working Group to promote harmonized approaches to targeting, transfer values, delivery mechanisms, monitoring, accountability, and data sharing. <br>The position is based in Beirut within UNHCR’s Cash Based Interventions Unit and works under the overall supervision of the Senior Programme CBI Officer. The incumbent will support data analysis, visualization, reporting, database management, quality assurance, payment reconciliation, and evidence generation across UNHCR’s cash assistance portfolio. The role will also contribute to operational decision-making, programme monitoring, vulnerability analysis and targeting, payment processing, accountability, and inter-agency coordination, working closely with Programme, Protection, Registration, Communication with Communities, Data Management, field colleagues, partners, service providers, and other stakeholders. <br>Desired Candidate Profile:<br>Essential Attributes:<br>• Experience in data management, information management, or database administration using data analysis and visualization tools such as Excel, Power BI, SQL, Kobo, ActivityInfo, Python, R, or similar platforms. <br>• Demonstrated experience managing and maintaining databases, supporting data validation and quality assurance, and analysing large operational datasets. <br>• Experience supporting operational processes related to cash assistance, beneficiary management, payment processing, reconciliation, monitoring, or operational reporting. <br>• Experience producing statistical reports, dashboards, visualizations, charts, and analytical outputs to support programme implementation, monitoring, management decision-making, and reporting. <br>• Strong analytical, reporting, and communication skills, with the ability to present complex data clearly and provide technical support to internal teams, partners, or service providers<br>Desirable Attributes:<br>• Experience with cash-based interventions, social assistance, or humanitarian cash delivery mechanisms. <br>• Knowledge of data protection principles, information security standards, and good practices in managing sensitive beneficiary and programme data. <br>• Familiarity with refugee operations, vulnerability assessments, beneficiary targeting, programme monitoring systems, or inter-agency data management processes<br>• Familiarity with UNHCR systems and tools, including ProGres, Project X, CashAssist, or similar information and cash management platforms.<b>Standard Job Description</b><b>Required Languages </b><p>,</p><br><p>,</p><br><b>Desired Languages </b><p>,</p><br><p>,</p><br><b>Additional Qualifications</b><p><i>Skills</i></p><br><p><i>Education</i></p><br><p><i>Certifications</i></p><br><p><i>Work Experience</i></p><br><br><br><br><br><br><br><br><br><br><p><b>Other information</b></p><br>This position doesn't require a functional clearance<p><br><b>Remote</b></p><br>No </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff.UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Grievances Officer reports to the Senior Field Investigator, A18.<br> Responsibilities<br>Manages end-to-end the petitions/complaints process, ensuring that adequate study, fair recommendation, and written reply to the petitioner’s request have been met within quality standards and time frames as well as provides evidence and materials to support his/her recommendations; Participates in defusing tense situations that might arise in association with complex petitions/issues; manages any escalated petitions/ complaints in an appropriate and professional manner; Reports on petitions/complaint types, volumes, trends, causes, etc., for executive management; maintains and updates electronic and manual correspondence of petitions for quality assurance documentation; Undertakes analysis of the root causes of petitions/complaints, using it as an impetus to drive continuous improvement policies, processes, and procedures; Assesses and oversees the implementation of preventative actions of received petitions/complaints ; Compiles annual reports including analyzing complaints/queries, highlighting trends and recurring issues facing staff members and Palestine Refugees; As appropriate, liaises with internal partners such as Department Heads in matters affecting Agency operations; Performs other duties as may be assigned by the supervisor.<br> Competencies<br>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Planning and Organizing Persuading and Influencing Analyzing Following Instructions and Procedures Learning and Researching<br> Education<br>A university degree from an accredited educational institution in Business Administration, Law, or other related discipline.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>At least four years of progressively responsible relevant work experience in administration or similar work, is required. Of which two years should have been in petitions/complaints work, is required. Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below. Applicants are required to mention if they are a Palestine refugee. If yes, please provide you Registration Card Number “Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post.” Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A "yes" answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.<br> Special Notice<br>Type of Contract: Fixed Term Appointment Contract Type: Fixed Term Appointment for 1 year; including 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: G14 the monthly salary will start from USD 1,628.40 (Monthly Salary 1,461.40 + Supplementary Allowance USD 167). The salary may be subject to a reduced work schedule. Other benefits: Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: 2 days of sick leave for each completed month of service; 14 weeks of Maternity Leave; 2 weeks paternity leave. The incumbent may be required to travel in the Agency's area of operations. This vacancy notice is open to Internal candidates only. Only candidates residing in Lebanon, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. UNRWA is committed to achieving gender balance in its workforce. Female candidates are strongly encouraged to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Lebanon, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post in the future should suitable vacancies become available, Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Please find below the link to a video that guides applicants on how to apply to Job Openings that approach you for guidance: https://drive.google.com/file/d/1MH-YA6Y8kxA1fgao5qyTV8VwNajgx4u/view Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Desirable qualification: Practical Technical knowledge, skills, and expertise in audit and/or communication. Additional information: The incumbent may be required to use UNRWA vehicles and should be in possession of a valid driving license. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. Providing incorrect, incomplete or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, Clear Check and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. The Agency disqualifies applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated while a misconduct process was pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct was underway; and those individuals may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. We are pleased to announce that applications for internship/volunteer assignments are now open. We invite all interested individuals to submit their applications through the following link: https://docs.google.com/forms/d/e/1FAIpQLSeXdiVz61BAUCSXAnx9Bn0y0erblqKBt7xia_YM3M167nIBGw/viewform?usp=sf_link. For more details on UNRWA, please visit: https://www.unrwa.org/<br> United Nations Considerations<br>Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>