Foreman Jobs in Lebanon
2271 Jobs Found
Evaluation of Subprogramme 4: Statistics, the Information Society and Technology (2020-2025)
Research & Development
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>Ultimate Results of Service and Delivery Dates • Inception Report: The evaluator will submit a draft Inception Report totalling not more than 10 pages, in addition to associated annexes. The Inception Report will summarize the desk review and propose the evaluation methodology and sampling strategy/ies to be used in the evaluation, along with a detailed workplan, draft evaluation matrix, stakeholder matrix, and quality assurance mechanism. Any revisions to the Inception Report will be implemented no later than one week following receipt of comments. o The Inception Report shall, where relevant, address the integration of human rights, disability inclusion, gender equality, and environmental issues. The Inception Report should contain ideas for further exploration to support organisational learning, to be done either as part of this evaluation or separately by ESCWA itself. • Debriefing Meeting: Following the completion of the data collection and field mission phase, and prior to the delivery of the draft evaluation report, the evaluator should hold a debriefing meeting for the presentation of the preliminary findings to the project team. • Draft Evaluation Report: Following data collection and the analysis of findings, the evaluator will submit a Draft Evaluation Report. The Draft Evaluation Report will be user-friendly, well-structured and evidence-based, totalling not more than 40 pages, in addition to a 2-page Executive Summary and associated annexes. • The Draft Evaluation Report will summarize the agreed-upon methodology listed in the Inception Report, describe the evaluation’s data collection and analytical approach, and present findings. In addition, the evaluator should develop clear action-oriented recommendations, which are forward-looking and will enable ESCWA to leverage and capitalize on innovative practices emerging from the Reform. o The Draft Evaluation Report will be reviewed by ESCWA’s SPARK Section, and the programme team, before being discussed with the evaluator. • Final Evaluation Report: The Final Evaluation Report that should incorporate the comments and feedback from the Evaluation Manager and the programme team, is expected. The Final Evaluation Report shall, where relevant, address the integration of human rights, disability inclusion, gender equality, and environmental issues. o The Final Evaluation Report shall contain information (data, findings, expert views) that may allow ESCWA to identify lessons for wider organisational learning or for potential changes to relevant organisational policies, irrespective of the extent to which the evaluation recommendations make reference to such information.<br> Work Location<br>Remote<br> Expected duration<br>5 Months<br> Duties and Responsibilities<br>Background Subprogramme 4 Statistics, the information society and technology (subprogramme 4) aims to strengthen official statistical systems and advance the information society in the Arab region by improving the quality, availability and use of data, while accelerating the integration of technology and innovation for sustainable development. It focuses on enhancing national statistical capacities to adopt international standards and innovative data sources; supporting evidence based policymaking through improved production and use of statistics, including gender and disability data; and guiding digital transformation through policy advice on emerging technologies. The subprogramme also promotes regional dialogue and partnerships among governments, experts, civil society and the private sector to maximize the value of statistics, geospatial data, digitization and new technologies in support of the 2030 Agenda. Duties and Responsibilities Purpose of the Evaluation Evaluations at ESCWA strive to demonstrate the difference that is being made by the work of ESCWA, and its impact on member States and their citizens. This evaluation will aim to determine the extent to which subprogramme 4 is achieving its intended results, the pathway to these results, and the elements that contribute most significantly to the achievement of these results. In addition, it will also consider how the project brings about any unintended results that may have occurred. The evaluation will serve three main purposes: • It will provide a basis for evidence-informed decision-making, strategic planning, and risk management. • It is a means to demonstrate accountability to the organization’s Executive Management and member States for performance, relative to ESCWA’s mandate and strategic objectives. • It will inform and facilitate organizational learning by identifying evidence-based findings, lessons to be learned, and recommendations for action that enhance the next generation of ESCWA’s work. The evaluation will therefore take both a summative and a formative approach. It will look at results achieved or not achieved so far (summative) with a view to inform ESCWA’s work in the future (formative). The evaluation will be conducted in line with ESCWA’s Evaluation Policy (2025), and the UNEG Norms and Standards for Evaluation.. The evaluation will strive to employ development best practices with regard to promoting gender equality and a human rights-based approach, including the rights of persons with disabilities. The evaluation will be facilitated and coordinated by ESCWA’s Strategic Planning, Accountability, Results and Knowledge team. Scope of the Evaluation The evaluation will be forward-looking and will objectively and systematically assess the performance of the subprogramme in terms of its relevance, coherence, effectiveness, efficiency, impact, and sustainability. Furthermore, the evaluation will assess the extent to which gender, human rights, disability inclusion, environmental concerns, and other cross-cutting issues were incorporated or mainstreamed into the subprogramme. The evaluation will cover the period from January 2020 to December 2025. Areas of focus for each sub-programme evaluation include: • Key aspects of UN and ESCWA reforms, including the merger of the Statistics Division and the Technology for Development Division into one Cluster, as relevant; • The overall coherence of the subprogramme’s work and the extent to which its work has been synergetic; • The relevant IT- and AI-enabled tools/systems/platforms developed by the subprogramme; • Organisation-wide policies, as relevant, to promote organisational learning. Evaluation Criteria The following key evaluation questions per criteria will guide the evaluation. The evaluator/s is expected to refine evaluation questions where necessary and to include the refinement in the Inception Report. Relevance • To what extent are the objectives and expected accomplishments of the subprogramme aligned with: o ESCWA's strategic framework and programme budget? o Regional development priorities and challenges? o The 2030 Agenda and relevant SDGs? • To what extent do the subprogramme's interventions respond to the evolving needs and priorities of member States? • How well do the subprogramme's products and services (research, policy advice, capacity-building, convening) address identified gaps and demands? • To what extent are the needs and priorities of vulnerable or marginalized population groups reflected in the subprogramme's design and implementation? • How relevant are the subprogramme's thematic areas and approaches in the current regional context? • To what extent has the subprogramme adapted to emerging regional challenges and opportunities? Coherence • To what extent did the merger of the Statistics and Technology divisions create positive synergies, or did it result in parallel, siloed work streams? • How well does the subprogramme align its data and technology initiatives with the interventions of UN Country Teams and the League of Arab States to avoid duplication? • How well does subprogramme 4 align its scope and collaborate with other teams in ESCWA to avoid duplication and improve efficiency? For example with DSDSD. • Are there opportunities for greater coordination, collaboration, or integration with other subprogrammes within ESCWA and other institutions? Effectiveness • To what extent have the planned outputs and activities been delivered as intended? • To what extent have the expected accomplishments/outcomes been achieved? • How effectively has the subprogramme contributed to strengthening the capacities of member States and other stakeholders? • To what extent have knowledge products and policy recommendations been utilized by target stakeholders? • What factors facilitated or hindered the achievement of results? • How effectively has the subprogramme integrated cross-cutting issues such as gender equality, human rights, disability inclusion, youth, and environmental sustainability? • How could other factors have contributed to the achievement of the identified results? • How were key partnerships integrated in the delivery of the programme to maximise the achievement of results? Efficiency • To what extent were financial, human, and technical resources used efficiently to produce outputs and outcomes? • To what extent were management arrangements conducive to efficient implementation? • How cost-effective were the different types of interventions (e.g., research, policy advisory services, capacity-building, regional forums)? • To what extent did coordination within ESCWA and with external partners reduce duplication and generate synergies? • Were monitoring, reporting, and learning mechanisms adequate to support adaptive management and efficient implementation? • Could similar results have been achieved with fewer resources or through alternative approaches? Impact • What, if any, high-level effects did the programme cause (such as changes in norms or systems)? • To what extent has the subprogramme influenced policies, legislation, strategies, institutions, or practices in member States? • To what extent has the subprogramme contributed to regional cooperation, knowledge exchange, and policy dialogue? • To what extent did the intervention lead to other changes, including “scalable” or “replicable” results? • While long-term transformative impact may be difficult to measure, what 'early signals' of impact – such as specific policy adoption, changes to statistical regulations, or behavioral shifts – can be directly traced to the subprogramme's interventions? Sustainability • Have capacities, systems, and institutional arrangements been strengthened sufficiently to maintain benefits? • To what extent have knowledge products, tools, methodologies, and networks continued to be used after their initial delivery? • What risks could affect the sustainability of the results, and how have they been addressed? • Did the subprogramme successfully establish formal 'institutional homes' (e.g., permanent national observatories, explicit operational manuals, or formal focal points) within Member State governments to ensure tools and data platforms survive beyond ESCWA's direct involvement? • To what extent has the subprogramme fostered partnerships and mechanisms that can support continued implementation and scaling up? • What evidence is available to indicate that the results of the programme can be maintained by stakeholders? Gender, Human Rights, Disability Inclusion, and Environmental Issues • To what extent were issues of gender, human rights, disability inclusion, and the environment incorporated into the design, planning, implementation, and monitoring and evaluation practices of the programme, as well as the results achieved? • To what extent did the programme respond to and affect the rights, needs and interests of different stakeholders, including women, men, youth, people with disabilities and other marginalized groups? Evaluation Methodology Management and Governance Arrangements All evaluation methodologies are to be reviewed by ESCWA’s SPARK Section and approved by ESCWA’s Senior Management. • The evaluation will be conducted by an external consultant/s. • The evaluator is expected to identify the main objectives achieved through the implementation of the programme, intended and unintended, as established by key stakeholders and relevant documentation, and the pathways that led to achieving them, with particular focus on innovative practices and initiatives that can be leveraged to further enhance ESCWA’s work. • The evaluator is expected to ensure a mixed method (qualitative and quantitative), inclusive, and participatory approach, with adequate triangulation across methods, to arrive at credible, reliable, and unbiased findings. • The evaluator will also ensure that all aspects of the evaluation are gender and human rights sensitive (including a special focus on the rights with person with disabilities). In addition, the evaluator must ensure that he/she always complies with the UNEG Ethical Guidelines for Evaluation during the conduct of the evaluation. The above methodology is indicative. The evaluator is expected to build upon it and present a robust evaluation methodology within the inception report, including addressing and refining the evaluation questions. Quality Assurance Mechanism The evaluator will employ a quality assurance mechanism of her/his preference (either an internal or an external system can be used), which will provide quality checks throughout the evaluation process. This quality assurance mechanism will be indicated in the Inception Report and in the Final Evaluation Report. In addition, ESCWA will review the evaluation report prior to finalization to ensure that it aligns with the UNEG Quality Checklist for Evaluation Reports , particularly with reference to the quality of recommendations. Evaluation Ethics The evaluation will be conducted in accordance with the principles outlined in the UNEG Ethical Guidelines for Evaluation; and all rights and confidentiality of information providers will be prioritized and safeguarded as per UNEG Ethical Guidelines for Evaluation.<br> Qualifications/special skills<br>A Master's degree in management, evaluation, or related area is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. Minimum of 5 years of experience conducting assessments, reviews or evaluations of projects, programmes or policies in the UN or international context is required. A high level of knowledge in the distilling, communication and reporting of findings, forward-looking recommendations, best practices, and lessons learned is required. Excellent oral and written communication skills and the ability to effectively convey complex information in a clear and concise manner to both governmental and UN audiences is required. Work experience in STATISTICS and/or THE INFORMATION SOCIETY AND TECHNOLOGY issues is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Fluency in Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
<p><h4>Description<\/h4>\n<p><strong>Reports to:<\/strong> Executive Assistant<br>\n<strong>Location:<\/strong> Remote (International)<br>\n<strong>Compensation:<\/strong> $500 \u2013 $750\/month<br>\n<strong>Level:<\/strong> Entry-level<\/p>\n\n<p><strong>Please read this full job post before you apply:<\/strong><\/p>\n<p>Do you thrive on solving problems and figuring out the possible... and impossible?<br>\nDo you like to research tried and true solutions on the web and then adapt those solutions to make anything you do more optimal, efficient, and doable?<br>\nYou'll read web pages, books, watch videos... whatever it takes... to gain what you need to quickly solve a problem. Every day.<br>\nThat's just who you are and how you get stuff done.<br>\nThen this might be the perfect position for you.<\/p>\n\n<h4>Role<\/h4>\n<p>We are hiring a Virtual Admin Assistant to support our EA & Talent Acquisition Lead as a direct proxy. This is a high-trust, high-accountability support role. You will be plugged into the operational backbone of a fast-moving agency and expected to learn quickly, execute reliably, and grow into broader ownership over time.<\/p>\n<p>This role sits at the intersection of Executive Operations, HR & Talent Acquisition, Finance Administration, and Property Management. Your goal over 90 days is to absorb every task and process so that you can handle them independently \u2014 freeing the EA to lead on CEO strategy and Talent Acquisition.<\/p>\n\n<h4>Responsibilities<\/h4>\n<p><strong>Executive & Administrative Operations<\/strong><\/p>\n<ul>\n<li>Manage G-Drive: organize folders, name documents correctly, maintain version control<\/li>\n<li>Update and maintain the Asana Operations Task Board \u2014 keeping all tasks current, correctly categorized, and properly assigned<\/li>\n<li>Coordinate system access: set up and revoke tool access (Fathom, ClickFunnels, QuickBooks, etc.) as directed<\/li>\n<li>Handle QuickBooks Online admin tasks: send documents to Unloop, organize financial records, basic data entry<\/li>\n<li>Insurance admin: tracking renewals, coordinating paperwork, flagging upcoming deadlines<\/li>\n<\/ul>\n\n<p><strong>Finance & Data<\/strong><\/p>\n<ul>\n<li>Calculate and track the CEO's time burn rate by category based on calendar and briefing data<\/li>\n<li>Build and maintain Google Sheets trackers for financial tracking, expense logging, and reporting<\/li>\n<li>Support coordination: scheduling, note-taking, task follow-up with external stakeholders<\/li>\n<li>Assist with bank account reconciliation tracking and flagging discrepancies<\/li>\n<\/ul>\n\n<p><strong>HR & Talent Acquisition Support<\/strong><\/p>\n<ul>\n<li>Filter and screen resumes in Workable: move candidates through stages, apply the Priority Funnel, flag qualified applicants<\/li>\n<li>Conduct phone screens when the EA is unavailable \u2014 following scripted criteria and submitting written evaluations<\/li>\n<li>Maintain and update the weekly TA reporting tracker: Time to Hire, Cost per Hire, Pipeline Health scores<\/li>\n<li>Help run MVP calls: prep notes, send follow-ups, log outcomes in Asana<\/li>\n<li>Coordinate with hiring managers: send interview links, schedule WHO interviews, follow up on feedback<\/li>\n<li>Support onboarding and offboarding logistics: send system access checklists, track form completion<\/li>\n<\/ul>\n\n<p><strong>Property Management Support<\/strong><\/p>\n<ul>\n<li>Track rental income and flag any delinquencies within 48 hours<\/li>\n<li>Coordinate with third-party vendors (landscapers, contractors, plumbers): get quotes, schedule visits, confirm completion<\/li>\n<li>Log all maintenance expenses in Stessa with receipts within 48 hours of purchase<\/li>\n<li>Monitor utility bills across all 4 properties and flag upcoming due dates 7 days in advance<\/li>\n<li>Assist with property documentation: refinancing paperwork, insurance coordination, lease renewals<\/li>\n<\/ul>\n\n<h4>Who Are We?<\/h4>\n<p>Client Accelerators is the \"go to\" company for coaches, consultants, experts, and authors who want to achieve sustained growth through paid acquisition channels like YouTube, Facebook, TikTok, and Google.<\/p>\n<p>We were the 207th fastest growing company on the Inc 5000 list last year, and have had record growth for an advertising agency, growing an incredible 2,574% over the past 3 years.<\/p>\n<p>We\u2019ve been able to have this record growth because of the incredible results we\u2019ve been able to get for our clients, which has allowed us to speak on stages all over the world on our strategies and tactics to doubling, tripling or even 10x their profits by working with us.<\/p>\n<p>We take a hands-on approach to growing each client we bring in by scripting all of their creatives, video production, tracking, and running their ads on these channels to hit agreed upon targets.<\/p>\n<p>Our proven approach has allowed us to spend over $150 million and generate over $300 million in verified sales in the past 5 years. Currently, our company is focused on founder-led businesses across the e-learning, SaaS, and service-based internet space.<\/p>\n<p>We believe great people are at the center of every successful business. Employees are provided a full suite of benefits, including competitive compensation, healthcare, unlimited paid time off, and access to world-class training material.<\/p>\n<p>What makes Client Accelerators so different? For one, our founder, Mike Buontempo, is a consultant himself, who has been consulting with different companies and entrepreneurs for the past 13 years.<\/p>\n<p>Our vision is to attract and hire the very best people to help our clients grow profitably and systematically through paid media.<\/p>\n\n<h4>Client Accelerators Core Values<\/h4>\n<ul>\n<li>We are problem solvers: If you spot a problem in our company or a client\u2019s company, provide a solution. There are millions of problems, and not as many problem solvers, be the solution.<\/li>\n<li>Open Source Code: We share what\u2019s working with everyone.<\/li>\n<li>Empty The Bucket: Picture this, if you just spent two hours cleaning your car, you put all of the cleaning materials away, but you notice you missed a spot. What do you do? You go back, get everything back out, and complete the job to perfection.<\/li>\n<li>We\u2019re a \u201cTEAM\u201d not a family: Leaders at CA hire, develop, and cut smartly, so we have superstars at every position.<\/li>\n<li>Ownership Thinking: Going out of your way to make sure your actions and the actions of your peers are in the best interest of the company.<\/li>\n<li>Being The Best: Mastering your domain so you\u2019re the best in the world at it.<\/li>\n<\/ul>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>1-2 years of experience in administrative, operations, or coordination support roles<\/li>\n<li>Extremely organized \u2014 you don't let things fall through the cracks<\/li>\n<li>Detail-oriented \u2014 you double-check your work before submitting<\/li>\n<li>Strong written communicator \u2014 you write clearly and professionally in English<\/li>\n<li>Comfortable with Google Sheets \u2014 you can build simple trackers, use formulas, and present data cleanly<\/li>\n<li>Proactive \u2014 you flag issues before they become problems and suggest solutions<\/li>\n<li>Discreet \u2014 you will handle sensitive financial, HR, and personal data; confidentiality is non-negotiable<\/li>\n<li>Self-managed \u2014 you can prioritize and execute without constant hand-holding<\/li>\n<li>Quick learner \u2014 you document processes and replicate them independently after being shown once<\/li>\n<\/ul>\n\n<h4>Tools You\u2019ll Work With<\/h4>\n<ul>\n<li>Asana \u2014 task and project management<\/li>\n<li>Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)<\/li>\n<li>Workable \u2014 applicant tracking system<\/li>\n<li>Stessa \u2014 property financial tracking<\/li>\n<li>QuickBooks Online \u2014 basic financial data entry<\/li>\n<li>Slack \u2014 team communication<\/li>\n<li>Fathom \/ Zoom \u2014 meeting recording and coordination<\/li>\n<\/ul>\n\n<h4>What Success Looks Like in 90 Days<\/h4>\n<ul>\n<li>You own G-Drive maintenance, Asana Ops Task Board, and access coordination without reminders<\/li>\n<li>You can screen resumes and submit evaluations in Workable independently<\/li>\n<li>You have logged 100% of property expenses in Stessa on time for two consecutive months<\/li>\n<li>The EA has offloaded 30+ hours\/week of tasks to you and trusts you to handle them without supervision<\/li>\n<li>Zero missed deadlines on any assigned task<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<ul>\n<li>Unlimited PTO<\/li>\n<li>Great career growth opportunity - You\u2019ll be working with \u201cA\u201d players in Operations, Sales, Creative, and Media Buying<\/li>\n<li>Clear growth path<\/li>\n<\/ul><\/p><p><\/p>
<p><h4>Description<\/h4>\n<p><strong>Reports to:<\/strong> Executive Assistant<br>\n<strong>Location:<\/strong> Remote (International)<br>\n<strong>Compensation:<\/strong> $500 \u2013 $750\/month<br>\n<strong>Level:<\/strong> Entry-level<\/p>\n\n<p><strong>Please read this full job post before you apply:<\/strong><\/p>\n<p>Do you thrive on solving problems and figuring out the possible... and impossible?<br>\nDo you like to research tried and true solutions on the web and then adapt those solutions to make anything you do more optimal, efficient, and doable?<br>\nYou'll read web pages, books, watch videos... whatever it takes... to gain what you need to quickly solve a problem. Every day.<br>\nThat's just who you are and how you get stuff done.<br>\nThen this might be the perfect position for you.<\/p>\n\n<h4>Role<\/h4>\n<p>We are hiring a Virtual Admin Assistant to support our EA & Talent Acquisition Lead as a direct proxy. This is a high-trust, high-accountability support role. You will be plugged into the operational backbone of a fast-moving agency and expected to learn quickly, execute reliably, and grow into broader ownership over time.<\/p>\n<p>This role sits at the intersection of Executive Operations, HR & Talent Acquisition, Finance Administration, and Property Management. Your goal over 90 days is to absorb every task and process so that you can handle them independently \u2014 freeing the EA to lead on CEO strategy and Talent Acquisition.<\/p>\n\n<h4>Responsibilities<\/h4>\n<p><strong>Executive & Administrative Operations<\/strong><\/p>\n<ul>\n<li>Manage G-Drive: organize folders, name documents correctly, maintain version control<\/li>\n<li>Update and maintain the Asana Operations Task Board \u2014 keeping all tasks current, correctly categorized, and properly assigned<\/li>\n<li>Coordinate system access: set up and revoke tool access (Fathom, ClickFunnels, QuickBooks, etc.) as directed<\/li>\n<li>Handle QuickBooks Online admin tasks: send documents to Unloop, organize financial records, basic data entry<\/li>\n<li>Insurance admin: tracking renewals, coordinating paperwork, flagging upcoming deadlines<\/li>\n<\/ul>\n\n<p><strong>Finance & Data<\/strong><\/p>\n<ul>\n<li>Calculate and track the CEO's time burn rate by category based on calendar and briefing data<\/li>\n<li>Build and maintain Google Sheets trackers for financial tracking, expense logging, and reporting<\/li>\n<li>Support coordination: scheduling, note-taking, task follow-up with external stakeholders<\/li>\n<li>Assist with bank account reconciliation tracking and flagging discrepancies<\/li>\n<\/ul>\n\n<p><strong>HR & Talent Acquisition Support<\/strong><\/p>\n<ul>\n<li>Filter and screen resumes in Workable: move candidates through stages, apply the Priority Funnel, flag qualified applicants<\/li>\n<li>Conduct phone screens when the EA is unavailable \u2014 following scripted criteria and submitting written evaluations<\/li>\n<li>Maintain and update the weekly TA reporting tracker: Time to Hire, Cost per Hire, Pipeline Health scores<\/li>\n<li>Help run MVP calls: prep notes, send follow-ups, log outcomes in Asana<\/li>\n<li>Coordinate with hiring managers: send interview links, schedule WHO interviews, follow up on feedback<\/li>\n<li>Support onboarding and offboarding logistics: send system access checklists, track form completion<\/li>\n<\/ul>\n\n<p><strong>Property Management Support<\/strong><\/p>\n<ul>\n<li>Track rental income and flag any delinquencies within 48 hours<\/li>\n<li>Coordinate with third-party vendors (landscapers, contractors, plumbers): get quotes, schedule visits, confirm completion<\/li>\n<li>Log all maintenance expenses in Stessa with receipts within 48 hours of purchase<\/li>\n<li>Monitor utility bills across all 4 properties and flag upcoming due dates 7 days in advance<\/li>\n<li>Assist with property documentation: refinancing paperwork, insurance coordination, lease renewals<\/li>\n<\/ul>\n\n<h4>Who Are We?<\/h4>\n<p>Client Accelerators is the \"go to\" company for coaches, consultants, experts, and authors who want to achieve sustained growth through paid acquisition channels like YouTube, Facebook, TikTok, and Google.<\/p>\n<p>We were the 207th fastest growing company on the Inc 5000 list last year, and have had record growth for an advertising agency, growing an incredible 2,574% over the past 3 years.<\/p>\n<p>We\u2019ve been able to have this record growth because of the incredible results we\u2019ve been able to get for our clients, which has allowed us to speak on stages all over the world on our strategies and tactics to doubling, tripling or even 10x their profits by working with us.<\/p>\n<p>We take a hands-on approach to growing each client we bring in by scripting all of their creatives, video production, tracking, and running their ads on these channels to hit agreed upon targets.<\/p>\n<p>Our proven approach has allowed us to spend over $150 million and generate over $300 million in verified sales in the past 5 years. Currently, our company is focused on founder-led businesses across the e-learning, SaaS, and service-based internet space.<\/p>\n<p>We believe great people are at the center of every successful business. Employees are provided a full suite of benefits, including competitive compensation, healthcare, unlimited paid time off, and access to world-class training material.<\/p>\n<p>What makes Client Accelerators so different? For one, our founder, Mike Buontempo, is a consultant himself, who has been consulting with different companies and entrepreneurs for the past 13 years.<\/p>\n<p>Our vision is to attract and hire the very best people to help our clients grow profitably and systematically through paid media.<\/p>\n\n<h4>Client Accelerators Core Values<\/h4>\n<ul>\n<li>We are problem solvers: If you spot a problem in our company or a client\u2019s company, provide a solution. There are millions of problems, and not as many problem solvers, be the solution.<\/li>\n<li>Open Source Code: We share what\u2019s working with everyone.<\/li>\n<li>Empty The Bucket: Picture this, if you just spent two hours cleaning your car, you put all of the cleaning materials away, but you notice you missed a spot. What do you do? You go back, get everything back out, and complete the job to perfection.<\/li>\n<li>We\u2019re a \u201cTEAM\u201d not a family: Leaders at CA hire, develop, and cut smartly, so we have superstars at every position.<\/li>\n<li>Ownership Thinking: Going out of your way to make sure your actions and the actions of your peers are in the best interest of the company.<\/li>\n<li>Being The Best: Mastering your domain so you\u2019re the best in the world at it.<\/li>\n<\/ul>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>1-2 years of experience in administrative, operations, or coordination support roles<\/li>\n<li>Extremely organized \u2014 you don't let things fall through the cracks<\/li>\n<li>Detail-oriented \u2014 you double-check your work before submitting<\/li>\n<li>Strong written communicator \u2014 you write clearly and professionally in English<\/li>\n<li>Comfortable with Google Sheets \u2014 you can build simple trackers, use formulas, and present data cleanly<\/li>\n<li>Proactive \u2014 you flag issues before they become problems and suggest solutions<\/li>\n<li>Discreet \u2014 you will handle sensitive financial, HR, and personal data; confidentiality is non-negotiable<\/li>\n<li>Self-managed \u2014 you can prioritize and execute without constant hand-holding<\/li>\n<li>Quick learner \u2014 you document processes and replicate them independently after being shown once<\/li>\n<\/ul>\n\n<h4>Tools You\u2019ll Work With<\/h4>\n<ul>\n<li>Asana \u2014 task and project management<\/li>\n<li>Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)<\/li>\n<li>Workable \u2014 applicant tracking system<\/li>\n<li>Stessa \u2014 property financial tracking<\/li>\n<li>QuickBooks Online \u2014 basic financial data entry<\/li>\n<li>Slack \u2014 team communication<\/li>\n<li>Fathom \/ Zoom \u2014 meeting recording and coordination<\/li>\n<\/ul>\n\n<h4>What Success Looks Like in 90 Days<\/h4>\n<ul>\n<li>You own G-Drive maintenance, Asana Ops Task Board, and access coordination without reminders<\/li>\n<li>You can screen resumes and submit evaluations in Workable independently<\/li>\n<li>You have logged 100% of property expenses in Stessa on time for two consecutive months<\/li>\n<li>The EA has offloaded 30+ hours\/week of tasks to you and trusts you to handle them without supervision<\/li>\n<li>Zero missed deadlines on any assigned task<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<ul>\n<li>Unlimited PTO<\/li>\n<li>Great career growth opportunity - You\u2019ll be working with \u201cA\u201d players in Operations, Sales, Creative, and Media Buying<\/li>\n<li>Clear growth path<\/li>\n<\/ul><\/p><p><\/p>
A well-established hospitality group in Beirut is looking for an experienced, commercially driven Marketing Manager to lead the marketing strategy, customer growth, and commercial performance of a diverse portfolio of restaurant and hospitality concepts.
<br>With multiple brands spanning different concepts and cuisines, this is an exciting opportunity for a hands-on marketing leader who can build strong brands while directly contributing to sales, customer acquisition, and revenue growth.
<br>
<br>Key Responsibilities:
<br> • Develop and execute the overall marketing strategy across a portfolio of hospitality and restaurant brands, ensuring each concept has a clear positioning, target audience, and differentiated identity.
<br> • Translate business objectives into commercial marketing plans that increase footfall, reservations, average spend, delivery orders, customer acquisition, retention, and overall revenue.
<br> • Develop creative and commercially effective promotions, offers, and customer acquisition initiatives based on seasonality, customer behavior, business needs, and market opportunities.
<br> • Own the annual marketing calendar, covering campaigns, seasonal activations, menu launches, outlet openings, events, special occasions, partnerships, promotions, and other revenue-driving initiatives.
<br> • Identify new opportunities to attract and retain customers, including loyalty initiatives, CRM campaigns, partnerships, corporate offers, events, experiences, and targeted customer activations.
<br> • Develop and manage digital and social media strategies, ensuring content and campaigns are aligned with each brand’s positioning and commercial objectives.
<br> • Manage relationships with creative, digital, social media, influencer, PR, photography, and other external agencies and suppliers, ensuring quality, value, and timely delivery.
<br> • Lead influencer and partnership strategies to increase brand awareness, customer engagement, and measurable traffic to outlets and digital channels.
<br> • Work closely with Operations, Sales, and Senior Management to ensure marketing initiatives are commercially viable, operationally executable, and delivered effectively.
<br> • Use sales data, customer behavior, campaign performance, digital analytics, CRM data, delivery performance, customer reviews, and market trends to identify opportunities and continuously improve marketing performance.
<br> • Establish and track key marketing KPIs, including revenue impact, customer acquisition, campaign ROI, footfall, reservations, repeat visits, delivery orders, engagement, and customer retention.
<br> • Monitor competitors, market trends, and customer preferences to identify new concepts, promotions, experiences, and revenue opportunities.
<br> • Manage the marketing budget effectively, ensuring resources are allocated to initiatives that deliver measurable commercial value.
<br> • Support new restaurant openings and brand launches, from go-to-market strategy and pre-opening campaigns to launch activations and post-launch performance tracking.
<br>
<br>What We’re Looking For:
<br> • Proven experience as a Marketing Manager or similar senior marketing role, preferably within hospitality, F&B, restaurants, hotels, lifestyle, or consumer brands.
<br> • Strong understanding of restaurant/F&B marketing and customer acquisition, with a proven ability to connect marketing activity to sales and revenue.
<br> • Demonstrated experience managing multiple brands or concepts, ideally across different cuisines, target audiences, or market segments.
<br> • Strong knowledge of digital marketing, social media, CRM, customer loyalty, paid media, influencer marketing, promotions, and campaign management.
<br> • A creative thinker who can continuously develop fresh promotional ideas, customer experiences, partnerships, and campaigns that drive traffic and sales.
<br> • Strong analytical and commercial mindset, with the ability to use data to make decisions and measure ROI and business impact.
<br> • Experience managing agencies, influencers, creative partners, and external suppliers.
<br> • Strong leadership, communication, negotiation, and project management skills.
<br> • Ability to work in a fast-paced, hands-on hospitality environment and manage multiple brands, campaigns, and priorities simultaneously.
<br> • Strong knowledge of the Lebanese hospitality and consumer market is highly desirable.
<br> • Excellent English communication skills.
<br>
<br>What Success Looks Like:
<br>The successful candidate will be expected to go beyond brand awareness and deliver measurable business growth.
<br>Success in this role means:
<br> • More customers visiting our restaurants.
<br> • Increased reservations and delivery orders.
<br> • Stronger customer retention and repeat visits.
<br> • More effective and profitable promotions.
<br> • Stronger brand positioning across our different concepts.
<br> • Marketing campaigns that deliver measurable ROI.
<br> • New ideas that continuously create opportunities for sales and revenue growth.
<br>
<br>Why Join Us?
<br>This is an opportuni
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p>Le Vendôme Beirut is embarking on an exceptional new chapter. As we prepare for the reopening of one of Beirut's most iconic luxury hotels, we are seeking visionary leaders to shape its future.</p><br><p>Defined by timeless elegance, impeccable service, and a legacy of refined hospitality, Le Vendôme Beirut is committed to delivering exceptional guest experiences while honoring its distinguished heritage.</p><br><p>This is a rare opportunity to join the executive leadership team responsible for redefining luxury, inspiring excellence, and setting a new benchmark for hospitality in the region.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>Learning programs through our Academies designed to sharpen your skills</li><li>Ability to make a difference through our Corporate Social Responsibility activities</li><li>Career development opportunities with national and international promotion opportunities.</li></ul><p><strong>Why work for Accor?</strong></p><br><ul><li>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</li></ul><p>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS</strong></p><br><br>Job Description<br><br><ul><li>Develop and implement the hotel’s annual sales and marketing strategy in line with business objectives and brand standards.</li><li>Lead the Sales & Marketing team to achieve revenue, market share, and profitability targets.</li><li>Identify new business opportunities and develop strong relationships with key corporate clients, travel agencies, government entities, MICE planners, and other business partners.</li><li>Oversee all sales segments, including Corporate, Leisure, Groups, MICE, and Events.</li><li>Develop and execute effective marketing, digital, social media, PR, and communication strategies.</li><li>Work closely with the Revenue Management team to optimize pricing, distribution, demand generation, and revenue opportunities.</li><li>Analyze market trends, competitor activities, customer insights, and business performance to identify growth opportunities.</li><li>Prepare annual budgets, sales action plans, forecasts, and regular performance reports.</li><li>Lead negotiations for key accounts, strategic partnerships, and major business opportunities.</li><li>Ensure consistent brand positioning and compliance with brand and corporate marketing guidelines.</li><li>Collaborate closely with operational departments to ensure a seamless guest and client experience.</li><li>Represent the hotel at industry events, trade shows, networking activities, and client engagements.</li><li>Coach, develop, and motivate team members to build a high-performing Sales & Marketing team.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field.</li><li>Minimum of <strong>8–10 years of progressive experience in Sales & Marketing within the hospitality industry</strong>, including at least <strong>3–5 years in a senior leadership role</strong>.</li><li>Experience in luxury or upscale international hotel brands is highly preferred.</li><li>Strong knowledge of hotel sales, marketing, digital channels, revenue generation, and market analysis.</li><li>Proven track record of achieving revenue and business development targets.</li><li>Excellent leadership, communication, negotiation, and relationship-building skills.</li><li>Strong commercial acumen and strategic planning abilities.</li><li>Ability to work effectively in a fast-paced and dynamic environment.</li><li>Proficiency in English is required; additional languages are an advantage.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity & Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br><p><strong>Why work for Accor?</strong></p><br><p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><br><p>Do what you love, care for the world; dare to challenge the status quo! #<strong>BELIMITLESS</strong></p><br> </div>
The Sales Manager will be responsible for driving profitable sales growth, strengthening market coverage and leading the sales organization to consistently achieve and exceed commercial objectives.
<br>The role will translate the company's commercial strategy into actionable sales plans, ensuring strong execution across channels, territories, customers and product categories.
<br>The Sales Manager will be expected to combine strategic commercial thinking with strong field execution, developing the sales team, expanding customer relationships, improving distribution and ensuring maximum visibility and availability of Richa Group International's portfolio in the market.
<br>
<br>Key Accountabilities
<br>
<br>1. Sales Strategy & Business Growth
<br>• Develop and execute the annual and monthly sales strategy in line with the company's overall business objectives.
<br>• Translate company targets into clear sales objectives by territory, channel, customer, salesperson and product category.
<br>• Identify opportunities for revenue growth, market penetration, customer acquisition and portfolio expansion.
<br>• Monitor market trends, competitor activity, pricing movements and customer needs to identify commercial opportunities and risks.
<br>• Develop action plans to close performance gaps and accelerate growth.
<br>• Ensure profitable growth while maintaining appropriate pricing, margins and commercial discipline.
<br>
<br>2. Sales Team Leadership
<br>• Lead, coach and develop the sales team to deliver consistent commercial performance.
<br>• Establish clear individual and team KPIs, targets and performance expectations.
<br>• Conduct regular performance reviews and provide constructive coaching and feedback.
<br>• Monitor field activity, customer visits, sales productivity and territory coverage.
<br>• Identify capability gaps and implement appropriate training and development initiatives.
<br>• Build a high-performance culture based on accountability, ownership, customer focus and results.
<br>
<br>3. Distribution & Route-to-Market Excellence
<br>• Ensure effective market coverage across Lebanon and maximize product availability at point of sale.
<br>• Strengthen distribution across supermarkets, groceries, restaurants, specialty retailers and other relevant channels.
<br>• Optimize territory allocation, customer segmentation and sales routes.
<br>• Identify white spaces and underpenetrated territories or customer segments.
<br>• Ensure sales representatives execute agreed distribution, merchandising and visibility standards.
<br>• Work closely with Operations and Logistics to ensure product availability and timely customer fulfillment.
<br>
<br>4. Key Account & Customer Management
<br>• Develop and maintain strong relationships with strategic customers and key accounts.
<br>• Lead commercial negotiations within approved company guidelines.
<br>• Develop account plans for high-value customers and strategic accounts.
<br>• Identify opportunities for increased listings, range expansion, promotions and cross-selling.
<br>• Monitor customer satisfaction, service levels and commercial performance.
<br>• Resolve escalated customer issues promptly and professionally.
<br>
<br>5. Portfolio & Brand Development
<br>• Drive sales performance across Richa Group International's product portfolio, including cheese, pasta, rice, sauces and related categories.
<br>• Ensure sales teams have strong product knowledge and can effectively communicate product value propositions.
<br>• Identify opportunities to introduce new products and strengthen existing brands in the market.
<br>• Work closely with Marketing to develop effective trade activation, promotions and in-market initiatives.
<br>• Monitor product performance by SKU, customer and channel and recommend corrective actions where required.
<br>
<br>6. Sales Planning, Forecasting & Reporting
<br>• Prepare accurate sales forecasts and rolling business projections.
<br>• Monitor actual performance against budget and sales targets.
<br>• Analyze sales performance by customer, territory, salesperson, SKU and channel.
<br>• Provide management with regular sales reports, insights and recommendations.
<br>• Establish a disciplined sales reporting framework based on accurate and timely data.
<br>• Use sales analytics to identify trends, opportunities and performance gaps.
<br>
<br>7. Commercial Excellence
<br>• Monitor pricing, discounts, promotions and commercial terms to ensure alignment with company policies.
<br>• Support margin improvement initiatives and minimize unnecessary commercial leakage.
<br>• Monitor customer credit exposure and coordinate with Finance regarding overdue accounts.
<br>• Ensure sales policies, approval procedures and reporting standards are consistently followed.
<br>• Recommend improvements to sales processes, systems and controls.
<br>
<br>8. Cross-Functional Collaboration
<br>• Work closely with Operations, Supply Chain, Warehouse, Finance, Marketing and HR to ensure seamless commercial execution.
<br>• Coordinate sales forecasts with inventory and supply planning.
<br>• Communicate market intelligence and customer requirements internally
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong><u>Scope of Position:</u></strong></p><br><p>The Spa Therapist is responsible to deliver professional massage therapy, body treatments, ensuring maximum efficiency, safety, and uncompromising attention to Guests & Members. They will provide courteous services to guests & members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.</p><br><p><strong><u>Responsibilities:</u></strong></p><br><ul><li>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests</li><li>Possess knowledge about all aspect of Movenpick treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details</li><li>Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times</li><li>Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Movenpick brand standards</li><li>Ensures individualized guest service through acknowledging and responding to needs and expectations</li><li>Reviews guest’s medical history/ waiver and all information ,prior to performing each treatment.</li><li>Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order</li><li>Maintains proper supplies of professional products, towels, and other supplies in treatment rooms</li><li>Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities</li><li>Assists members and guests with the use of spa facilities (sauna, steam, salt room, etc.)</li><li>Works with related hotel departments to ensure efficiency in meeting guest needs</li><li>Contributes to the team environment by assisting spa colleagues in all areas</li><li>Participates in the orientation and training of all new/temporary colleagues assigned to Movenpick</li><li>Follows Occupational Health and Safety regulations</li><li>Perform other duties as and when required.</li></ul><br>Qualifications<br><br><ul><li>Minimum of two-year experience in spa industry or hospitality an asset.</li><li>Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills.</li><li>Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.</li><li>Proficient in English language (verbal and written) with a second or third language as an asset.</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment.</li><li>Must be flexible in terms of working hours, and able to work with little or no supervision.</li></ul> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Motion Graphics & Video Production Specialist is responsible for producing high-quality video edits, 2D/3D animations, motion graphics and final video assets for Telecel MarCom. The role transforms approved briefs, scripts, copy, design frames and brand assets into polished outputs for corporate communications, internal reporting, social media, campaign activations and entity-level content support.</p><p>This role supports Telecel s need for a stronger, faster and more consistent visual communication engine across Group and Global workstreams. It contributes to brand consistency, executive-ready internal communication, social media visibility, campaign quality, and the premium expression of Telecel s positioning as an African-rooted, international telecom and digital connectivity group built around Connecting Energies.</p><p>Produce and finalize video edits, animated posts, motion graphics, social videos, campaign assets, greetings, internal communication videos and recurring content formats in line with MarCom priorities.</p><p>Create 2D/3D animation, animated typography, branded transitions, intro/outro treatments, caption/subtitle treatments, logo animation where required, and clean visual sequencing across video assets.</p><p>Edit and structure content into clear, polished and platform-ready video outputs for LinkedIn, Instagram, Facebook, internal channels and other approved communication platforms.</p><p>Work from approved scripts, copy, storyboards, design frames, open-layer artwork, photos, footage, logos, flags, icons and other materials provided by MarCom or design support.</p><p>Ensure all outputs follow Telecel brand standards, including logo discipline, red recognition, clean hierarchy, strong typography, premium spacing and a modern telecom/technology visual feel.</p><p>Support recurring MarCom workstreams, including corporate videos, market/news updates, internal reports, startocode content, Telitravel content, social activations, greetings and ad hoc business needs.</p><p>Manage production workflow from first draft to final export, including versioning, consolidated feedback implementation, rendering, file organization and final master/source file handover where requested.</p><p>Coordinate closely with the Head of MarCom and relevant MarCom/design focal points to meet deadlines, maintain consistency and avoid fragmented feedback or duplicated production work.</p><p>All outputs must respect Telecel s corporate identity and maintain a premium, modern, telecom/technology-led look and feel.</p><p>Telecel red should be used as a strong recognition color, supported by white, grey and black.</p><p>Logo placement, protected area, safe zones, typography and hierarchy must remain consistent across formats.</p><p>Final outputs should avoid generic templates, cluttered layouts, weak transitions or low-standard corporate visuals.</p><p>Assets must be sharp, polished, correctly formatted and ready for publication or internal distribution.</p><p>All Telecel information, briefs, visuals, internal reports, scripts, data and unpublished content are confidential.</p><p>Final approved assets and agreed master/source files produced under the role should be delivered to Telecel as requested for continuity.</p><p>No Telecel work may be published, shared, presented in portfolios or disclosed exte</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree, diploma or equivalent professional experience in motion graphics, animation, multimedia design, video production, visual communication, film production or a related field.</p><p>Minimum 4 to 5 years of relevant experience in video editing, motion graphics, 2D/3D animation and social media video production.</p><p>Strong portfolio demonstrating video editing, motion graphics, animated typography, branded transitions, pacing, layout sensitivity and polished final delivery.</p><p>Experience producing content for corporate communications, social media, campaigns, internal communication, telecom, technology, agency, media or fast-paced brand environments.</p><p>Proven ability to work with brand guidelines and translate approved creative direction into consistent, publication-ready video assets.</p><p>Experience working remotely with cross-functional stakeholders, tight timelines, consolidated feedback and multiple recurring deliverables.</p><p>High attention to detail and strong sense of visual quality control.</p><p>Fast, practical and deadline-driven production mindset.</p><p>Ability to work with minimal supervision once the brief and assets are clear.</p><p>Strong collaboration with MarCom, design and content stakeholders.</p><p>Ability to receive feedback professionally and implement revisions efficiently.</p><p>Confidentiality, reliability and discretion when handling internal or unpublished Telecel material.</p><p>Organized file management and disciplined version control.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>
<p><h4>Description</h4>
<p>Aspire Software is looking for a software engineer to join our team in Lebanon.</p>
<p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p>
<h4>About the role</h4>
<p>We are hiring a mid-level Go engineer to build and operate the microservices at the core of our payments platform. You will own services end to end — from API design and database schema through testing, containerization, and production deployment — in a domain where correctness, security, and reliability are non-negotiable. This is a hands-on building role with clear ownership and room to grow into deeper platform and architecture work.</p>
<p>Our services are REST/JSON APIs (Gin) deployed on AWS ECS, with observability handled through internal services today. As we scale the platform, there is real room to help raise the engineering bar — introducing metrics and distributed tracing, structured observability, and stronger CI/static-analysis standards. If you like owning systems and shaping how they are built, you will have that runway here.</p>
<p>You will join an engineering team that uses AI-assisted development tools as a standard part of its workflow. We expect engineers to use these tools well — to move faster without sacrificing the rigor that payments demand.</p>
<h4>What you'll do</h4>
<ul>
<li>Design, build, and maintain Go microservices (HTTP APIs, sidecars, and background processors) that handle payment authorization, tokenization, settlement, and reporting.</li>
<li>Write clean, well-tested Go: table-driven unit tests, mocked dependencies, and meaningful coverage on the paths that move money.</li>
<li>Profile and tune services for high throughput and low latency (pprof, benchmarking) — transaction paths are latency-sensitive.</li>
<li>Integrate with relational and NoSQL data stores (MySQL, DynamoDB, PostgreSQL); design schemas, access patterns, and migrations that hold up under load and evolve safely.</li>
<li>Build and consume internal service APIs, including service-to-service authentication and shared platform libraries.</li>
<li>Containerize services with multi-stage Docker builds and ship them through CI/CD pipelines to cloud infrastructure.</li>
<li>Integrate with third-party payment processors and AWS services, handling sensitive data in line with PCI DSS and our security standards (secure coding, data masking, TLS, secrets management).</li>
<li>Build reliability into money-movement flows: idempotency, retries, and reconciliation/settlement correctness.</li>
<li>Participate in code review, design discussions, on-call rotation, and incident response for the services you own.</li>
<li>Use AI-assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) effectively and responsibly as part of day-to-day work.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3+ years of professional software engineering experience, with production Go experience among them (mid-level seniority).</li>
<li>Bachelor's degree in computer science or a related field, or equivalent practical experience.</li>
<li>Solid command of Go fundamentals: concurrency done right (goroutine lifecycle, channel discipline, context-driven cancellation), interfaces, error handling, modules, and the standard library.</li>
<li>Experience building and consuming RESTful HTTP APIs, ideally with a Go web framework (we use Gin).</li>
<li>Working proficiency with SQL databases (schema design, queries, transactions) — we use MySQL with sqlx.</li>
<li>Comfort with Docker and CI/CD pipelines as part of a normal development workflow.</li>
<li>Demonstrated experience using AI-assisted development tools (Copilot, Claude Code, Cursor, or similar) in real project work — and good judgment about when to trust, verify, and override their output.</li>
<li>Strong testing discipline and the habit of writing maintainable, reviewable code.</li>
<li>Clear written and verbal communication, a collaborative and ownership-driven mindset, and comfort working in an agile/iterative team onsite.</li>
</ul>
<h4>Preferred qualifications</h4>
<ul>
<li>Payments / fintech background — payment gateways, card processing, tokenization, PCI DSS, fraud, or financial transaction systems (strongly preferred).</li>
<li>Hands-on AWS experience, especially DynamoDB, S3, Secrets Manager, KMS, SSM Parameter Store, ECS, and ECR.</li>
<li>Experience with microservices and distributed-systems patterns (service-to-service auth, sidecars, idempotency, retries, observability).</li>
<li>Familiarity with NoSQL (DynamoDB) and/or PostgreSQL in addition to MySQL.</li>
<li>Experience with secure handling of sensitive data: encryption (AES, KMS), JWT, secrets management, and secure-coding practices (OWASP, data masking, TLS).</li>
<li>Payments-domain depth: settlement/reconciliation, idempotency, card-network/scheme familiarity, fraud, or financial transaction systems.</li>
<li>Experience introducing observability (metrics, distributed tracing, structured logging) and/or CI quality tooling (static analysis, linting) to a growing platform.</li>
<li>Database schema migration and API versioning experience.</li>
<li>JavaScript / TypeScript / React — a plus. Our admin and merchant UIs are React 19 + TypeScript + Vite; full-stack contribution is welcome but not required.</li>
<li>Experience working in or migrating from a legacy/monolith system toward a modern service architecture.</li>
</ul>
<h4>Our tech stack</h4>
<p>What you’ll actually work with, based on our current codebase.</p>
<ul>
<li>Language: Go.</li>
<li>Web framework: Gin (gin-gonic/gin); some legacy services on raw net/http. REST/JSON (not gRPC).</li>
<li>Data: MySQL (go-sql-driver/mysql, jmoiron/sqlx), DynamoDB (AWS SDK v2), PostgreSQL (lib/pq); Redis and Memcached for caching.</li>
<li>Cloud & deploy: AWS — ECS, ECR, DynamoDB, S3, Secrets Manager, KMS, ACM, SSM, SES, Cognito (AWS SDK for Go v2).</li>
<li>Auth & crypto: internal SvcAuth service-to-service auth, JWT (golang-jwt/jwt), golang.org/x/crypto, AES encryption.</li>
<li>Testing: Go's testing, stretchr/testify, DATA-DOG/go-sqlmock.</li>
<li>Build & deploy: Multi-stage Docker (golang ? scratch), Makefiles, GitLab CI (Docker-in-Docker), images to private ECR.</li>
<li>Frontend (a plus): React 19, TypeScript 5.6, Vite, MUI, Redux Toolkit, Formik, Jest + React Testing Library.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>About AbbVie</strong></p><br><p>AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.</p><br><br>Job Description<br><br><p><strong><em>This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. The territory will include the following key areas: Portland, ME, Burlington, VT and Lebanon, NH. </em></strong></p><br><p>Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations.</p><br><p>Responsibilities</p><br><ul><li>Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives.</li><li>Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action in order to close on every sales call.</li><li>Proactively and continuously aspire to serve customer needs, customer expectations and challenges in order to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers.</li><li>Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers in order to maximize access and sales opportunities.</li><li>Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution.</li><li>Differentiate AbbVie’s value proposition with health providers assigned and identify, develop and maintain disease state experts and speakers/advocates in order to maximize brand performance.</li></ul><br>Qualifications<br><br><ul><li>Bachelor’s degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required</li><li>Relevant and equivalent industry experience required in lieu of a bachelor’s degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required</li><li>Proactively identifies customer style / behavior and adapts quickly all aspects of selling approach. Operates effectively in a matrix environment.</li><li>Proven track record of success in selling and solid presentation skills. Offers innovative ideas and solutions to maximize business opportunities to address challenges.</li><li>Demonstrates in-depth scientific, therapeutic, product, and competitive knowledge and is recognized as an expert resource by all relevant stakeholders. Strong business acumen and proficient use of business tools; possesses strategic and critical thinking capabilities. Provides impact with ideas for the larger organization and anticipates and responds to changes.</li><li>Influences others & is viewed as a credible and respected role model and resource among peers. Builds collaborative partnership with district colleagues and matrix team, etc.</li><li>Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Documented success in leadership and support role of increased responsibility at the district, region and/or organizational levels</li><li>Preferred: Proven track record of success in sales performance within respective therapeutic areas. Commercial pharmaceutical industry experiences such as physician/account based selling, training, managed health care or marketing preferred. English language proficiency verbally and in writing (for all non-English speaking countries</li><li>Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements. Driving a personal auto or company car or truck, or a powered piece of material handling equipment</li><li>Ability to travel adequately to cover territory, as well as overnight attendance at scheduled training events and sales meetings</li><li>An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.</li><li>These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have.</li></ul><br>Additional Information<br><br><p>Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: </p><br><ul><li><p>The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. </p><br></li><li><p>We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.</p><br></li><li><p>This job is eligible to participate in our short-term incentive programs. </p><br></li></ul><p>Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law. </p><br><p>AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. </p><br><p>US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><br><p>US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><br><p>https://www.abbvie.com/join-us/reasonable-accommodations.html</p><br> </div>