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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Mamo exists to help businesses get paid and move money without friction. When there s friction in that flow, customers feel it immediately a payment that won't process, an integration that breaks , a custom setup requirement that we don t support yet. That's where you come in. You'll be the person who picks up the problem, figures out what's actually happening under the hood, and explains it clearly to someone who just wants their business to work. The technical and the human, in equal measure.</p><p>What you'll do</p><ul><li>Own all types of customer issues end-to-end from general support questions to complex technical investigations</li><li>Diagnose technical problems across payments, APIs, and integrations: read logs, trace transactions, identify where things broke and why</li><li>Translate what you find into plain language that makes sense to a non-technical customer</li><li>Work closely with product and engineering to escalate and document bugs, patterns, and recurring issues</li><li>Hold the quality bar high every interaction should leave the merchant better off than before they reached out</li><li>Collect customer feedback and share it with the team to help us improve our products and optimize the user experience</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What we're looking for</p><ul><li>At least 2 years of experience in technical support where you've done the hands-on diagnostic work before, not just ticket triage</li><li>Solid understanding of the payments landscape: how transactions flow, what happens at each step, where things go wrong</li><li>Comfort with APIs and integrations you can read documentation, understand error codes, and spot a misconfigured webhook</li><li>Clear, patient communicator you don't hide behind jargon and you don't lose people in technical detail</li><li>Someone who takes ownership; a problem that lands with you doesn't leave until it's solved</li><li>You have an innately investigative and curious nature</li><li>Excellent written and verbal communication</li><li>You re resourceful, and you have a get-things-done attitude</li><li>You lead with empathy and have compassion for humans trying to figure things out. Seeing a problem from the customer's side is half of solving it.</li></ul><p></p></section>
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Company Description<br><p><strong><u>About Our Client</u></strong></p><br><p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p><br><p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p><br><br>Job Description<br><p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p><br><p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><br><p><u><strong>Why This Opportunity Matters</strong></u></p><br><p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p><br><p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p><br><p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br>
</p><br><p><u><strong>What You’ll Own</strong></u></p><br><p>In this role, you will:</p><br><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><br><br>Qualifications<br><p><u><strong>What Makes You Successful</strong></u></p><br><p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p><br><p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p><br><p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><br><p>You’ll be especially successful if you:</p><br><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p><br><br>Additional Information<br><p><u><strong>What’s In It for You</strong></u></p><br><p>This is a full-time opportunity with a base salary of <strong>$250 to $350 per month</strong>, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p><br><p>Working hours are <strong>9:00 AM to 6:00 PM</strong>, including a <strong>two-hour break</strong>.</p><br><p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a <strong>Senior Customer Service</strong> or <strong>Head of Customer Service</strong> position.</p><br><p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p><br><p><u><strong>Ready to Take Ownership?</strong></u></p><br><p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p><br><p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p><br><br><br> </div>
<p>The Junior Accountant will support the finance team with day-to-day accounting operations in an on-site, full-time role based in Beirut Governorate, Lebanon. Responsibilities include recording and posting journal entries, assisting with accounts payable and receivable, reconciling bank statements, and maintaining accurate ledgers. The role also involves preparing basic financial reports, supporting month-end and year-end closing activities, and ensuring compliance with internal policies and relevant accounting standards. The Junior Accountant will collaborate with other departments to collect financial data, respond to routine inquiries, and help improve financial processes that support the growth of the fashion house.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong foundation in basic accounting principles, journal entries, and general ledger maintenance.</li><li>Ability to work with accounts payable and accounts receivable, including invoice processing and payment tracking.</li><li>Experience or training in bank reconciliations, expense tracking, and assisting with financial reporting.</li><li>Proficiency with accounting software and MS Office (especially Excel) and comfort learning new digital tools.</li><li>Excellent attention to detail, numerical accuracy, and strong organizational skills.</li><li>Effective written and verbal communication skills, with the ability to collaborate across teams.</li><li>Bachelor s degree in Accounting, Finance, or a related field preferred; relevant internships or entry-level experience are an advantage.</li><li>Integrity, discretion in handling confidential information, and a proactive, learning-oriented mindset.</li><li>Interest in the fashion or luxury industry and willingness to work on-site in Beirut Governorate, Lebanon.</li></ul>
Role Description
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<br>The Junior Accountant will support the finance team with day-to-day accounting operations in an on-site, full-time role based in Beirut Governorate, Lebanon. Responsibilities include recording and posting journal entries, assisting with accounts payable and receivable, reconciling bank statements, and maintaining accurate ledgers. The role also involves preparing basic financial reports, supporting month-end and year-end closing activities, and ensuring compliance with internal policies and relevant accounting standards. The Junior Accountant will collaborate with other departments to collect financial data, respond to routine inquiries, and help improve financial processes that support the growth of the fashion house.
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<br>Qualifications
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<br>• Strong foundation in basic accounting principles, journal entries, and general ledger maintenance.
<br>• Ability to work with accounts payable and accounts receivable, including invoice processing and payment tracking.
<br>• Experience or training in bank reconciliations, expense tracking, and assisting with financial reporting.
<br>• Proficiency with accounting software and MS Office (especially Excel) and comfort learning new digital tools.
<br>• Excellent attention to detail, numerical accuracy, and strong organizational skills.
<br>• Effective written and verbal communication skills, with the ability to collaborate across teams.
<br>• Bachelor’s degree in Accounting, Finance, or a related field preferred; relevant internships or entry-level experience are an advantage.
<br>• Integrity, discretion in handling confidential information, and a proactive, learning-oriented mindset.
<br>• Interest in the fashion or luxury industry and willingness to work on-site in Beirut Governorate, Lebanon
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About the job Accountant Internship <br> <br><strong>Job title: </strong>Accountant Internship<br><strong>Paid Transportation</strong><br><strong>Internship duration: </strong>450 hours<br><strong>Internship schedule: </strong>Full-time from Monday to Friday (8.00 AM - 5.00 PM) <br><strong> Organization Overview:</strong> shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and M Social Catering (www.msocialcatering.com).<br><strong>Responsibilities:</strong><br><ul><li>Assist in the preparation and maintenance of financial records, including journal entries, ledgers, and reconciliations.</li><li>Process invoices, payments, and expense reports accurately and promptly.</li><li>Perform bank and credit card reconciliations regularly.</li><li>Assist in month-end and year-end closing activities, including the preparation of financial reports.</li><li>Monitor accounts payable and receivable to ensure timely payments and collections.</li><li>Collaborate with the Financial Officer and other team members to improve accounting procedures and internal controls.</li><li>Handle any additional accounting or administrative tasks as assigned by the finance team.</li></ul><br><strong>Job Qualifications:</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>02 years of accounting experience</li><li>Strong knowledge of basic accounting principles</li><li>Proficiency in Microsoft Excel and familiarity with accounting software (e.g., Visual Dolphin).</li><li>Languages: Fluent in Arabic, and English (French is a plus)</li></ul><br><strong>Competencies:</strong><br><ul><li>Excellent attention to detail and accuracy in data entry and financial reporting.</li><li>Strong organizational and time management skills.</li><li>Good communication and teamwork abilities.</li><li>Problem-solving skills.</li><li>Ability to prioritize tasks and meet deadlines.</li><li>Professional integrity and discretion when handling confidential information.</li></ul><br> </div>
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About the job Accountant Internship <br> <br><strong>Job title: </strong>Accountant Internship<br><strong>Paid Transportation</strong><br><strong>Internship duration: </strong>450 hours<br><strong>Internship schedule: </strong>Full-time from Monday to Friday (8.00 AM - 5.00 PM) <br><strong> Organization Overview:</strong> shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and M Social Catering (www.msocialcatering.com).<br><strong>Responsibilities:</strong><br><ul><li>Assist in the preparation and maintenance of financial records, including journal entries, ledgers, and reconciliations.</li><li>Process invoices, payments, and expense reports accurately and promptly.</li><li>Perform bank and credit card reconciliations regularly.</li><li>Assist in month-end and year-end closing activities, including the preparation of financial reports.</li><li>Monitor accounts payable and receivable to ensure timely payments and collections.</li><li>Collaborate with the Financial Officer and other team members to improve accounting procedures and internal controls.</li><li>Handle any additional accounting or administrative tasks as assigned by the finance team.</li></ul><br><strong>Job Qualifications:</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>02 years of accounting experience</li><li>Strong knowledge of basic accounting principles</li><li>Proficiency in Microsoft Excel and familiarity with accounting software (e.g., Visual Dolphin).</li><li>Languages: Fluent in Arabic, and English (French is a plus)</li></ul><br><strong>Competencies:</strong><br><ul><li>Excellent attention to detail and accuracy in data entry and financial reporting.</li><li>Strong organizational and time management skills.</li><li>Good communication and teamwork abilities.</li><li>Problem-solving skills.</li><li>Ability to prioritize tasks and meet deadlines.</li><li>Professional integrity and discretion when handling confidential information.</li></ul><br> </div>
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About the job Accountant Internship <br> <br><strong>Job title: </strong>Accountant Internship<br><strong>Paid Transportation</strong><br><strong>Internship duration: </strong>450 hours<br><strong>Internship schedule: </strong>Full-time from Monday to Friday (8.00 AM - 5.00 PM) <br><strong> Organization Overview:</strong> shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and M Social Catering (www.msocialcatering.com).<br><strong>Responsibilities:</strong><br><ul><li>Assist in the preparation and maintenance of financial records, including journal entries, ledgers, and reconciliations.</li><li>Process invoices, payments, and expense reports accurately and promptly.</li><li>Perform bank and credit card reconciliations regularly.</li><li>Assist in month-end and year-end closing activities, including the preparation of financial reports.</li><li>Monitor accounts payable and receivable to ensure timely payments and collections.</li><li>Collaborate with the Financial Officer and other team members to improve accounting procedures and internal controls.</li><li>Handle any additional accounting or administrative tasks as assigned by the finance team.</li></ul><br><strong>Job Qualifications:</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>02 years of accounting experience</li><li>Strong knowledge of basic accounting principles</li><li>Proficiency in Microsoft Excel and familiarity with accounting software (e.g., Visual Dolphin).</li><li>Languages: Fluent in Arabic, and English (French is a plus)</li></ul><br><strong>Competencies:</strong><br><ul><li>Excellent attention to detail and accuracy in data entry and financial reporting.</li><li>Strong organizational and time management skills.</li><li>Good communication and teamwork abilities.</li><li>Problem-solving skills.</li><li>Ability to prioritize tasks and meet deadlines.</li><li>Professional integrity and discretion when handling confidential information.</li></ul><br> </div>
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About the job Accountant Internship <br> <br><strong>Job title: </strong>Accountant Internship<br><strong>Paid Transportation</strong><br><strong>Internship duration: </strong>450 hours<br><strong>Internship schedule: </strong>Full-time from Monday to Friday (8.00 AM - 5.00 PM) <br><strong> Organization Overview:</strong> shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and M Social Catering (www.msocialcatering.com).<br><strong>Responsibilities:</strong><br><ul><li>Assist in the preparation and maintenance of financial records, including journal entries, ledgers, and reconciliations.</li><li>Process invoices, payments, and expense reports accurately and promptly.</li><li>Perform bank and credit card reconciliations regularly.</li><li>Assist in month-end and year-end closing activities, including the preparation of financial reports.</li><li>Monitor accounts payable and receivable to ensure timely payments and collections.</li><li>Collaborate with the Financial Officer and other team members to improve accounting procedures and internal controls.</li><li>Handle any additional accounting or administrative tasks as assigned by the finance team.</li></ul><br><strong>Job Qualifications:</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>02 years of accounting experience</li><li>Strong knowledge of basic accounting principles</li><li>Proficiency in Microsoft Excel and familiarity with accounting software (e.g., Visual Dolphin).</li><li>Languages: Fluent in Arabic, and English (French is a plus)</li></ul><br><strong>Competencies:</strong><br><ul><li>Excellent attention to detail and accuracy in data entry and financial reporting.</li><li>Strong organizational and time management skills.</li><li>Good communication and teamwork abilities.</li><li>Problem-solving skills.</li><li>Ability to prioritize tasks and meet deadlines.</li><li>Professional integrity and discretion when handling confidential information.</li></ul><br> </div>
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About the job Accountant Internship <br> <br><strong>Job title: </strong>Accountant Internship<br><strong>Paid Transportation</strong><br><strong>Internship duration: </strong>450 hours<br><strong>Internship schedule: </strong>Full-time from Monday to Friday (8.00 AM - 5.00 PM) <br><strong> Organization Overview:</strong> shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and M Social Catering (www.msocialcatering.com).<br><strong>Responsibilities:</strong><br><ul><li>Assist in the preparation and maintenance of financial records, including journal entries, ledgers, and reconciliations.</li><li>Process invoices, payments, and expense reports accurately and promptly.</li><li>Perform bank and credit card reconciliations regularly.</li><li>Assist in month-end and year-end closing activities, including the preparation of financial reports.</li><li>Monitor accounts payable and receivable to ensure timely payments and collections.</li><li>Collaborate with the Financial Officer and other team members to improve accounting procedures and internal controls.</li><li>Handle any additional accounting or administrative tasks as assigned by the finance team.</li></ul><br><strong>Job Qualifications:</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>02 years of accounting experience</li><li>Strong knowledge of basic accounting principles</li><li>Proficiency in Microsoft Excel and familiarity with accounting software (e.g., Visual Dolphin).</li><li>Languages: Fluent in Arabic, and English (French is a plus)</li></ul><br><strong>Competencies:</strong><br><ul><li>Excellent attention to detail and accuracy in data entry and financial reporting.</li><li>Strong organizational and time management skills.</li><li>Good communication and teamwork abilities.</li><li>Problem-solving skills.</li><li>Ability to prioritize tasks and meet deadlines.</li><li>Professional integrity and discretion when handling confidential information.</li></ul><br> </div>
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About the job Accountant Internship <br> <br><strong>Job title: </strong>Accountant Internship<br><strong>Paid Transportation</strong><br><strong>Internship duration: </strong>450 hours<br><strong>Internship schedule: </strong>Full-time from Monday to Friday (8.00 AM - 5.00 PM) <br><strong> Organization Overview:</strong> shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and M Social Catering (www.msocialcatering.com).<br><strong>Responsibilities:</strong><br><ul><li>Assist in the preparation and maintenance of financial records, including journal entries, ledgers, and reconciliations.</li><li>Process invoices, payments, and expense reports accurately and promptly.</li><li>Perform bank and credit card reconciliations regularly.</li><li>Assist in month-end and year-end closing activities, including the preparation of financial reports.</li><li>Monitor accounts payable and receivable to ensure timely payments and collections.</li><li>Collaborate with the Financial Officer and other team members to improve accounting procedures and internal controls.</li><li>Handle any additional accounting or administrative tasks as assigned by the finance team.</li></ul><br><strong>Job Qualifications:</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>02 years of accounting experience</li><li>Strong knowledge of basic accounting principles</li><li>Proficiency in Microsoft Excel and familiarity with accounting software (e.g., Visual Dolphin).</li><li>Languages: Fluent in Arabic, and English (French is a plus)</li></ul><br><strong>Competencies:</strong><br><ul><li>Excellent attention to detail and accuracy in data entry and financial reporting.</li><li>Strong organizational and time management skills.</li><li>Good communication and teamwork abilities.</li><li>Problem-solving skills.</li><li>Ability to prioritize tasks and meet deadlines.</li><li>Professional integrity and discretion when handling confidential information.</li></ul><br> </div>
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<p>We are seeking a motivated and results-driven Customer Acquisition Specialist to identify, engage, and convert prospective customers through outbound communication and relationship-building. The ideal candidate is confident, persuasive, customer-focused, and passionate about achieving sales targets.</p><p><br></p><p>This vacancy is only open to FEMALE candidates.</p><p><br></p><p><br></p><p>Key Responsibilities</p><p><br></p><ul><li>Contact prospective customers via phone, email, and other communication channels.</li><li>Qualify leads and identify customer needs.</li><li>Present products and services to potential clients.</li><li>Convert qualified prospects into customers.</li><li>Maintain accurate records of customer interactions in the CRM system.</li><li>Follow up with leads and nurture relationships to maximize conversion rates.</li><li>Meet or exceed customer acquisition and performance targets.</li></ul> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>Excellent verbal and written communication skills.</li><li>Strong sales, negotiation, and persuasion abilities.</li><li>Customer-focused with strong interpersonal skills.</li><li>Ability to work independently and manage multiple tasks.</li><li>Proficiency in CRM systems preferably in "Dolphin" and Microsoft Office applications.</li><li>Strong organizational skills and attention to detail.</li></ul><p><br></p><p>Experience</p><p><br></p><p>1–3 years of experience in customer acquisition, sales, telemarketing, business development, or a related role.</p><p>Proven track record of achieving sales or customer acquisition targets.</p><p>Experience using CRM software is preferred.</p><p><br></p><p>Preferred Attributes</p><p><br></p><ul><li>Positive attitude and self-motivated approach.</li><li>Strong problem-solving skills.</li><li>Ability to thrive in a fast-paced environment.</li></ul></div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting This post is located within the Security and Safety Section Service (SSS) of the Economic and Social Commission for Western Asia (ESCWA). The Chief of SSS reports directly to the Executive Secretary. The incumbent will work under the overall technical supervision of the Director, Division of Headquarters Security and Safety Services (DHSSS), United Nations Department of Safety and Security (UNDSS), New York. UNDSS is responsible for providing leadership, operational support, and oversight of the security management system to enable the safest and most efficient conduct of the programmes and activities of the United Nations System.</p><p>Responsibilities Within delegated authority and under the overall security and safety policy guidance by the Director, Division of Headquarters Security and Safety Services (DHSSS) in the Department of Safety and Security (UNDSS) in New York and the overall direction of the Executive Secretary of ESCWA, the Chief, Security and Safety Service, the incumbent will be responsible for the following:</p><ul role="list"><li role="listitem">1- Advises the Head of Office on threats and all security-related matters and participates in discussions and development of policies and procedures for security operations;</li><li role="listitem">2- Chief SSS coordinates with SIOC Lebanon and the Director of Administration of ESCWA within clearly defined roles.</li><li role="listitem">3- Coordinates activities related to preparation of security plans for ESCWA;</li><li role="listitem">4- Maintains continuing awareness of prevailing local security conditions, identifies probable threats and advises ESCWA staff, project personnel and dependents on appropriate preventative steps;</li><li role="listitem">5- Establishes air, land and sea evacuation capability to be used in emergencies;</li><li role="listitem">6- Establishes and maintains dialog with local authorities and international institutions for coordination of efforts in the event of natural disasters;</li><li role="listitem">7- Represents the Commission at international, regional and interagency meetings, seminars and other forums on security and safety issues, as appropriate;</li><li role="listitem">8- Determines need for, and provides training and advice to UN staff and dependants on residential and personal security measures;</li><li role="listitem">9- Assumes responsibility for guard force management, as assigned;</li><li role="listitem">10- Arranges protection details for senior personnel or high level visitors as necessary;</li><li role="listitem">11- Manages, directs and coordinates the work of SSS by ensuring that mandated activities are carried out in a timely manner;</li><li role="listitem">12- Manages, guides, develops and trains staff under his/her supervision;</li><li role="listitem">13- In accordance with the UNDSS training strategy, develops and implements security and safety training programmes for security personnel and staff members;</li><li role="listitem">14- Contributes to maintaining a healthy working culture and work environment among the SSS team.</li><li role="listitem">15- Performs other duties as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Competencies</p><p>Professionalism: Excellent knowledge of security management, combined with solid background of military, police or other security specialization; political and social knowledge of Lebanon; familiarity with the tools/devices pertaining to security management (such as electronics, communications, explosives); Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</p><p>Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.</p><p>Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.</p><p>Leadership: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands.</p><p>Judgement/Decision-making: Identifies the key issues in a complex situation, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines the actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.</p><p>Education</p><p>Advanced university degree (Master's degree or equivalent) in security management, business administration, political/social science, psychology, international relations or a related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.</p><p>Job - Specific Qualification Not available.</p><p>Work Experience</p><p>A minimum of seven years of progressively responsible experience in military, police, security management or related area is required. Experience in supervising teams is required. Security related experience with the UN is desirable. Experience in the ESCWA region is desirable. Experience in applying the UN policies, procedures and operations is desirable.</p><p>Languages</p><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable.</p><p></p></section>
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Result of Service<br>Deliverable 1: Inception Report Including refined methodology, sampling framework, tools, workplan, ethical safeguards. Deliverable 2: Desk Review Note Summary of policy and evidence landscape. Deliverable 3: Data Collection Tools Survey instruments, KII/FGD guides, accessibility plan. Deliverable 4: Preliminary Findings Presentation Emerging findings. Including: 1. Executive Summary 2. Context Analysis 3. Disability and Social Protection Landscape 4. Findings on Impact of Social Assistance 5. Inclusion/Exclusion Analysis 6. Adequacy Analysis 7. Institutional/System Review 8. Good Practices / Social Change Initiative Lessons 9. Policy Options 10. Recommendations<br> Work Location<br>Remotly<br> Expected duration<br>18 weeks<br> Duties and Responsibilities<br>Background The State of Palestine continues to face a complex web of development challenges compounded by protracted occupation, movement restrictions, recurrent conflict, economic downturn, and growing poverty. These pressures have disproportionately affected persons with disabilities, who often experience multiple and intersecting forms of exclusion linked to income poverty, inaccessible services, discrimination, mobility constraints, unemployment, and difficult coping mechanisms. Recent evidence indicates that Palestine has made important strides toward strengthening a more inclusive social protection system, including through reforms of the National Cash Transfer Programme (NCTP) , the introduction in 2024 of rights-based social allowances for persons with severe disabilities and other vulnerable groups, strengthening of the Social Registry, and greater attention to disability-responsive policy frameworks . At the global level, the 2025 Amman-Berlin Declaration on Global Disability Inclusion reaffirmed that all development programmes should be inclusive of and accessible to persons with disabilities, while setting a target that at least 15 percent of country-level development programmes pursue disability inclusion as an explicit objective (“15 percent for the 15 percent”). It also reaffirmed meaningful participation of Organizations of Persons with Disabilities (OPDs) and alignment with the Convention on the Rights of Persons with Disabilities (CRPD) . Within this context, there is a strong need to generate robust evidence on the impact of social assistance on the lives of persons with disabilities in Palestine, including whether current forms of assistance are adequate, equitable, disability-responsive, gender-sensitive, and impactful in improving wellbeing, autonomy, inclusion, and resilience. To this end, the Palestinian Ministry of Social Development (MoSD) submitted a technical cooperation request to the United Nations Economic and Social Commission for Western Asia (ESCWA) to support the conduct of a study assessing, both quantitatively and qualitatively, the impact on approximately 15,000 persons with severe disabilities’ who were in 2024 enrolled into the social allowance component for this specific group, aiming to improve the following markers of social and economic wellbeing: - maintain an adequate standard of living by guaranteeing a minimum level of income, thereby - ensuring that their essential needs are met and that - inequality vis-à-vis other social groups is reduced This exercise will be contextualized with earlier assessments carried out by ESCWA’s Social Protection Team in 2023 during a technical advisory mission to the Ministry in Ramallah. During that mission, ESCWA experts applied the Social Protection Programme Rapid Assessment Framework (SPP RAF) developed by ESCWA to the database of National Cash Transfer Programme (NCTP) beneficiaries and applicants. In addition, the team reviewed the revised Proxy Means Test (PMT) formula to identify inclusion and exclusion errors, conducted a clustering analysis of beneficiaries, identified key gaps and needs, and proposed recommendations to enhance the efficiency and effectiveness of the programme. The study on the impact of Social Services on Persons with Disability on income and economic wellbeing will support national stakeholders, development partners, and disability rights advocates in identifying policy options to strengthen the rights of persons with disabilities including inclusive social protection and to ensure that no person with disability is left behind. Tasks - Duties and responsibilities The purpose of the assignment is to study, assess and analyze the impact of social allowance component and the procurement of social protection services from qualified service providers on persons with severe disabilities in Palestine, with particular attention to income security and maintaining a standard of living, guaranteeing that essential needs are met. As such a key outcome of the study will not only be to what extent the poverty gap of this group has been narrowed, but also how the income support provided ensured that the essential consumption and disability related needs of this group have been met by receiving the allowance. As such, the targeting accuracy and the adequacy of the benefit levels will be additional key outcome parameters of the impact study. Complementarily, the study will also aim to address related aspects like accessibility, gender equality, dignity, and thereby will identify recommendations for potential reforms of the allowance component. The study will provide the Government of Palestine and partners with a practical roadmap to transform existing social assistance into a more inclusive, adequate, rights-based and disability-responsive social protection system, aligned with national priorities and international commitments. The overall objective is to assess how social assistance (and cash assistance) contributes to improving the socio-economic well-being, inclusion, and realization of the rights of persons with disabilities in Palestine. The study shall also provide a comparative analysis between persons with disabilities who receive social assistance and those who are not covered by these programmes. It is also expected to focus on policy level reforms related to persons with disabilities. The study is expected to determine whether the programme has achieved stated objective(s), and if any adjustments are needed going forward, (especially given changing social/political/economic circumstances etc.). Thereby using the original policy objective of the programme as the study's guiding question. Specifically, the study will: • Analyse existing social assistance programmes available to Persons with Disabilities in Palestine, including cash transfers, disability allowances, in-kind support, emergency assistance, subsidies, case management, and referral systems as well as the procurement of social protection services from qualified service providers. An evidence based assessment will be conducted using the advance version of the SPP RAF, subject to the availability of up to date data on PWD beneficiaries and non beneficiaries. • Assess impact on beneficiaries of social assistance and their households, including poverty reduction; improved access to health care, assistive devices, rehabilitation, and medicines; improved access to education, mobility, and transport, employment, social participation, and community inclusion, among others. • Examine adequacy, regularity, and predictability of benefits relative to disability-related extra costs (transport, care, assistive devices, rehabilitation, medication, lost earnings, etc.). • Assess inclusion and exclusion patterns, including barriers faced by vulnerable groups such as women and girls with disabilities; children with disabilities; older persons with disabilities; conflict-affected and displaced households • Review institutional set-ups and service delivery mechanisms, including registration, targeting, disability assessment, grievance redress, outreach, accessibility, payment systems, case management, and data systems. • Document lessons learned and promising practices, including experiences emerging from the Social Change Initiative and other rights-based disability inclusion efforts. • Generate evidence-based recommendations for a more disability-inclusive, shock-responsive, rights-based social protection system in Palestine.<br> Qualifications/special skills<br>A Master's degree or equivalent in social policy, economics, public policy, development studies, disability studies, sociology, or a related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 15 years of professional experience in social policy, economics, public policy, disability inclusion, social protection, or related fields is required. A minimum of 5 years of experience working with government institutions, public agencies, or international organizations on social protection systems, disability inclusion, public policy, social assistance programmes, or related socio-economic development issues is required. Demonstrated experience in conducting quantitative and qualitative research, policy analysis, and socio-economic assessments is required. Strong knowledge of disability-inclusive development, rights-based approaches, and the Convention on the Rights of Persons with Disabilities (CRPD) is required. Proven experience in drafting analytical reports, policy papers, or assessments for governments, UN agencies, or international organizations is desirable. Familiarity with the Palestinian social protection and disability policy context is desirable. Experience coordinating with multiple stakeholders, including governmental entities, OPDs, UN agencies, NGOs, and development partners, is desirable. Excellent analytical, drafting, facilitation, and communication skills are required.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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<p>Scope of Work</p><p><br></p><p>The consultant/institute should ensure that training content and facilitation methods are gender-sensitive and inclusive, addressing the different experiences, needs, and perspectives of diverse groups (e.g., women, men, youth, persons with disabilities, and other marginalised groups).</p><p><br></p><p>Material Development</p><p><br></p><p>Develop and submit a training session plan in line with this ToR and feedback gathered during the inception meeting.</p><p>Training Session(s)</p><p><br></p><p>Develop and deliver a 2-day joint training session for relevant partner staff and focal points. The trainer is expected to propose and include appropriate evaluation tools to measure transferred knowledge pre- and post-training. Training material will be reviewed and signed off by Trócaire prior to the workshop.</p><p>The training should include the following:</p><p>Day 1: Introduction to Human Rights and HRBA</p><p>Outline of human rights key concepts and standards</p><p>What is a Human Rights-Based Approach in programming and why is it important</p><p>Overview of a Human Rights-Based Approach in programming – illustrated using a range of examples relevant to partners’ RDPP project activities</p><p>Conducting a problem analysis from an HRBA perspective</p><p>Identifying duty bearers and rights holders (roles, responsibilities, and power relations), illustrated with examples relevant to the partners' own operating environment, e.g. national and local duty bearers such as the Internal Security Forces (ISF), Ministry of Social Affairs (MoSA), and Ministry of Interior and Municipalities (MoIM), and relevant international actors such as UN bodies, where applicable</p><p>Day 2: Applying HRBA in Practice</p><p>Integrating HRBA into programme design and planning</p><p>Applying HRBA principles in programme implementation, for example, meaningful community participation and engagement, non-discrimination and equality, empowerment of rights holders, and accountability via processes such as Feedback and Complaint Handling Mechanisms (FCHM)</p><p>HRBA in MEAL, covering both programme processes and outcomes</p><p>Partner application and action planning: each partner identifies one current or planned piece of work (e.g. an advocacy engagement, a service design element, or a project tool) and develops a short, specific action note applying an HRBA lens to it, to feed into the partner-specific section of the final report</p><p>Reporting and Documentation</p><p><br></p><p>Prepare and submit a final report detailing the activities conducted, key findings, recommendations, and outcomes of the consultancy.</p><p>Deliverables</p><p><br></p><p>Training curriculum in line with partner priority needs, inclusive of proposed modalities, exercises, agenda, and evaluation tools (including pre- and post-test and satisfaction evaluation).</p><p>Short participant handouts/reference materials summarising key HRBA concepts and tools, for participants to refer to after the training.</p><p>Final consultancy reports (overall and tailored per partner), including activities, findings, recommendations, outcomes, and each partner's HRBA action note.</p><p>Timeline</p><p><br></p><p>The consultancy will span the following phases:</p><p><br></p><p>Inception Meeting</p><p>Material Development</p><p>Joint Training Session: 2 days</p><p>Training Report</p><p>Time should be factored in for Trócaire to review and comment on the report and other outputs, and for the consultant to make revisions based on Trócaire's feedback (approximately 2 days). The submitted final products will require final review and approval by the Partnership Program Manager for the consultancy to be brought to conclusion.</p><p><br></p><p><b>Qualifications and Experience</b></p><p><br></p><p>University degree in human rights, law, social sciences, development studies, international relations, or a related field.</p><p>Proven experience applying the Human Rights-Based Approach in development programming.</p><p>Proven experience designing and delivering participatory HRBA trainings for NGOs, civil society organisations, or development actors.</p><p>Experience integrating HRBA within protection or GBV programming is an asset.</p><p>Excellent communication and facilitation skills.</p><p>Arabic language is a must; training materials should be available in Arabic.</p><p>Ability to work collaboratively with diverse partners.</p><p>Strong analytical and report-writing skills.</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>
<p>The Senior Design Officer creates and delivers design concepts, high-quality 3D renderings, and precise technical documentation that embody Swiss Butter's brand identity across global markets. Beyond production work, this role takes ownership of assigned projects from concept to handover, contributes to the development of the brand's design standards, and coordinates directly with contractors, suppliers, and international design consultants.</p><p>KEY PERFORMANCE AREAS (KPAs)</p><ul><li>Design Concept & 3D Visualization</li><li>Technical Drawings & BIM Documentation</li><li>Project Execution & Site Coordination</li><li>Brand Standards & Compliance</li><li>Material Selection & Supplier Coordination</li><li>Collaboration & Communication</li><li>Efficiency & Time Management</li></ul><p>DUTIES & RESPONSIBILITIES</p><p>Design Concept & 3D Visualization</p><ul><li>Develop design concepts for new and existing restaurant locations in collaboration with the Design Manager.</li><li>Deliver high-quality, photorealistic 3D renderings that accurately reflect approved concepts and brand identity.</li><li>Stay updated on industry trends and design innovations to enhance the restaurant's visual appeal and presentation impact.</li></ul><p>Technical Drawings & BIM Documentation</p><ul><li>Produce complete, coordinated design packages in Revit, including plans, elevations, sections, facades, door schedules, and finishing details, to guide construction and fit-out.</li><li>Build and maintain Revit families, templates, and project standards to support the department's BIM workflow.</li><li>Produce or adapt AutoCAD drawings where required by consultants or authorities.</li><li>Maintain clear, organized, and up-to-date design documentation for all projects.</li></ul><p>Project Execution & Site Coordination</p><ul><li>Lead assigned projects from concept to handover, coordinating with contractors, suppliers, and consultants to ensure design intent is met on site.</li><li>Conduct site visits to monitor progress, verify details, and resolve design-related issues promptly.</li><li>Monitor construction progress against design specifications and project timelines, and escalate risks early.</li></ul><p>Brand Standards & Compliance</p><ul><li>Apply Swiss Butter's design guidelines consistently across all locations.</li><li>Contribute to the development and maintenance of the brand design kit and architectural design standards to ensure consistency across markets.</li><li>Ensure all designs adhere to local building codes, health, safety, and environmental regulations in each market.</li></ul><p>Material Selection & Supplier Coordination</p><ul><li>Source and propose materials, finishes, and furniture that align with the brand's identity and enhance the dining experience.</li><li>Ensure material choices meet durability, cost, and environmental impact criteria.</li><li>Support supplier negotiations and maintain updated material libraries and specifications.</li><li>Identify cost-saving opportunities while maintaining quality and design integrity.</li></ul><p>Collaboration & Communication</p><ul><li>Work closely with operations, marketing, and construction teams to integrate functional and aesthetic requirements.</li><li>Present design concepts and project updates clearly to internal stakeholders.</li><li>Contribute creative ideas and provide clear, timely communication within the project team.</li></ul><p>Efficiency & Time Management</p><ul><li>Manage priorities effectively across multiple simultaneous projects to deliver high-quality outputs within set deadlines.</li><li>Flag potential delays or risks proactively and support the team in meeting project timelines.</li></ul><p>Additional Responsibilities & Reporting</p><ul><li>Undertake responsibilities assigned by the Direct Supervisor.</li></ul><p>KEY PERFORMANCE INDICATORS (KPIs)</p><ul><li>90% approval rate on design concepts, 3D renderings, and visualizations that align with Swiss Butter's brand standards.</li><li>95% accuracy rate in Revit and AutoCAD drawings and related documentation.</li><li>100% compliance with Swiss Butter's brand guidelines and local building codes, health, and safety standards.</li><li>95% of assigned projects and design packages are delivered on time within established project schedules.</li><li>100% of design-related issues are resolved during project execution within a maximum timeframe of 48 hours.</li><li>100% of project files, models, and drawings are maintained organized and up to date.</li><li>Maintain a low budget variance on assigned projects against approved estimates.</li><li>90% or more demonstrate effective collaboration with cross-functional teams and external partners throughout project phases.</li></ul><p>QUALIFICATIONS</p><ul><li>Bachelor's degree in Interior Design, Architecture, or a related field.</li><li>5-8 years of relevant experience, preferably in hospitality or F&B interior design, with a portfolio of completed projects.</li><li>Expert-level proficiency in Revit, including modeling, documentation, family creation, and project setup, is required.</li><li>Proficiency in AutoCAD 2D and strong skills in 3D rendering and visualization software (3ds Max, V-Ray, SketchUp, Enscape, Lumion, or similar).</li><li>Proven experience managing projects independently from concept to handover.</li><li>Knowledge of Autodesk Construction Cloud (ACC) is preferred.</li><li>Strong understanding of construction processes, materials, and site coordination.</li><li>Experience coordinating with external consultants, contractors, and suppliers.</li><li>Excellent attention to detail, organizational, communication, and presentation skills.</li><li>Ability to manage multiple projects simultaneously and meet deadlines under pressure.</li></ul><p>CORE COMPETENCIES</p><ul><li>Technical Proficiency - Demonstrates expert skills in Revit, AutoCAD, and 3D rendering software to produce accurate and high-quality outputs.</li><li>Creativity & Innovation - Develops visually compelling and brand-aligned design solutions.</li><li>Ownership & Accountability - Takes responsibility for assigned projects end to end and drives them to completion.</li><li>Attention to Detail & Quality - Ensures precision in drawings, models, renderings, and documentation to maintain Swiss Butter's standards.</li><li>Collaboration & Communication - Works effectively within cross-functional teams and communicates ideas clearly to internal and external stakeholders.</li><li>Time Management & Organization - Manages multiple projects efficiently and meets deadlines under pressure.</li><li>Problem Solving & Initiative - Identifies challenges early, implements solutions, and proactively drives improvements.</li><li>Adaptability & Flexibility - Adjusts to evolving project requirements, timelines, and feedback across markets.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Interior Design, Architecture, or a related field.</li><li>5-8 years of relevant experience, preferably in hospitality or F&B interior design, with a portfolio of completed projects.</li><li>Expert-level proficiency in Revit, including modeling, documentation, family creation, and project setup, is required.</li><li>Proficiency in AutoCAD 2D and strong skills in 3D rendering and visualization software (3ds Max, V-Ray, SketchUp, Enscape, Lumion, or similar).</li><li>Proven experience managing projects independently from concept to handover.</li><li>Knowledge of Autodesk Construction Cloud (ACC) is preferred.</li><li>Strong understanding of construction processes, materials, and site coordination.</li><li>Experience coordinating with external consultants, contractors, and suppliers.</li><li>Excellent attention to detail, organizational, communication, and presentation skills.</li><li>Ability to manage multiple projects simultaneously and meet deadlines under pressure.</li></ul><p>CORE COMPETENCIES</p><ul><li>Technical Proficiency - Demonstrates expert skills in Revit, AutoCAD, and 3D rendering software to produce accurate and high-quality outputs.</li><li>Creativity & Innovation - Develops visually compelling and brand-aligned design solutions.</li><li>Ownership & Accountability - Takes responsibility for assigned projects end to end and drives them to completion.</li><li>Attention to Detail & Quality - Ensures precision in drawings, models, renderings, and documentation to maintain Swiss Butter's standards.</li><li>Collaboration & Communication - Works effectively within cross-functional teams and communicates ideas clearly to internal and external stakeholders.</li><li>Time Management & Organization - Manages multiple projects efficiently and meets deadlines under pressure.</li><li>Problem Solving & Initiative - Identifies challenges early, implements solutions, and proactively drives improvements.</li><li>Adaptability & Flexibility - Adjusts to evolving project requirements, timelines, and feedback across markets.</li></ul>
<p>For a reputable and well-established Group in the Healthcare Services fields in Lebanon Bachelor s degree in Finance or Accounting or Economics or Business Administration. Master s degree in Finance or MBA or CPA . Minimum 16 years of work experience in Finance strictly in Healthcare Institutions or Pharma or Medical Equipment Multinationals, or major Regional Insurance companies in Lebanon and the GCC ; with at least 10 years in a Senior Regional management role out of which 5 years are in a Supervisory Role as CFO or Deputy or Head of Finance or related. Well exposed to ERP ideally Oracle, SAP or similar. Strong understanding of, and ability to operate in compliance with, applicable business and healthcare standards. Demonstrated ability to contribute to strategy development and support the execution of plans aimed at achieving organizational and performance objectives. Ability to work collaboratively and effectively, as a team leader and a team member, with all internal and external partners and stakeholders. Strong ability to present financial and operational information clearly and effectively to varied audiences. Excellent written and verbal communication skills in Arabic and English. The Health System Chief Financial Officer is responsible for assisting the VPF in providing the required financial support to health services teams both in Lebanon and internationally. S/he will play an important role in all related financial matters including but not limited to financial feasibilities and planning, financial modeling, projects pricing, tariffing, standardization of financial strategies and systems related to the Integrated Health System and Health Services. This role will also be involved in the development of strategies and integrated execution plans that achieve clearly defined business development and health services objectives.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Finance or Accounting or Economics or Business Administration. Master s degree in Finance or MBA or CPA . Minimum 16 years of work experience in Finance strictly in Healthcare Institutions or Pharma or Medical Equipment Multinationals, or major Regional Insurance companies in Lebanon and the GCC ; with at least 10 years in a Senior Regional management role out of which 5 years are in a Supervisory Role as CFO or Deputy or Head of Finance or related. Well exposed to ERP ideally Oracle, SAP or similar. Strong understanding of, and ability to operate in compliance with, applicable business and healthcare standards. Demonstrated ability to contribute to strategy development and support the execution of plans aimed at achieving organizational and performance objectives. Ability to work collaboratively and effectively, as a team leader and a team member, with all internal and external partners and stakeholders. Strong ability to present financial and operational information clearly and effectively to varied audiences. Excellent written and verbal communication skills in Arabic and English. Strategic thinking and effective business partnering . Analytical rigor and attention to detail. Clinical and academic financial acumen. Executive level communication and data storytelling. Leadership, coaching, and talent development. Continuous improvement mindset. Modern and well exposed to best practices in finance . Collaborative approach and sound judgment. Proactive, resourceful, and results oriented mindset, with the ability to motivate and inspire.</p>
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Result of Service<br>The consultant will deliver 3 key outputs in a timely manner: • Deliverable 1: By 10 September 2026, completion of the conceptual and analytical framework on regional connectivity and prosperity including detail theoretical foundations, methodological validation of the index, its components, and indicators framework (part 1). • Deliverable 2: By 30 October 2026, completion of the full draft with part 2 including the results of the index and the component indices, policy implications and recommendations. • Deliverable 3: By 30 November 2026, finalization of the full paper by refining results, taking into account review comments, and including complete methodological documentation.<br> Work Location<br>Remote<br> Expected duration<br>6 months<br> Duties and Responsibilities<br>Background Strengthening regional connectivity is increasingly being discussed among policy makers as a strategic pathway for enhancing resilience, accelerating economic integration and unlocking the development potential of the Arab region. The level of regional connectivity depends not only on infrastructure and cross-border flows, but also on the region's strategic assets, investment and financing ecosystems, and institutional readiness. The Arab region possesses substantial strategic assets , including natural (i.e., oil and gas reserves), physical (i.e., ports and maritime infrastructure), human (i.e., population and skill), financial (i.e., SWFs and capital markets), technological (i.e., AI and digital) and cultural (i.e., shared language, heritage sites). Yet these assets have not always translated into stronger regional connectivity. Understanding the factors that enable or constrain this transformation is therefore essential for designing effective regional policies and investment strategies. Although several international indices measure specific dimensions of connectivity—such as logistics, maritime transport, innovation or digital readiness—none provides an integrated assessment of regional connectivity by linking connectivity outcomes with the strategic assets, investment ecosystems and institutional conditions that underpin them. Nor do they examine how these factors collectively contribute to long-term regional prosperity. To address this gap, ESCWA proposes the Arab Regional Connectivity and Prosperity Framework (ARCPF). The Framework provides an integrated analytical approach for assessing regional connectivity and its key enablers and constraints to unlock the Arab region's prosperity potential. It examines how strategic regional assets, investment and financing ecosystems, and institutional readiness collectively shape regional connectivity, and how stronger connectivity contributes to greater resilience, deeper regional integration, and higher shared prosperity. Duties and Responsibilities The consultancy is related to producing a comprehensive technical paper on the theme of regional connectivity and prosperity with two parts: (a) a conceptual framework with theoretical foundations, methodological validation of the index, its components, and indicators framework; (b) the empirical analysis for the region with reference to other global regions, based on the results of the index and the component indices, policy implications and recommendations. Under the overall guidance of ESCWA, the consultant will undertake the following tasks: • Develop and refine the conceptual framework for the Regional Connectivity and Prosperity Index, building on ESCWA's initial proposal and strengthening it through international literature, economic theory, empirical evidence and international best practice. The framework should clearly define the terminologies, the component indices and their linkages, and realistic data availability for a robust basis for the index. • Design an internationally credible methodological framework including indicator selection, normalization, weighting, aggregation, sensitivity analysis and validation approaches. Provide the documentation to ensure transparency, reproducibility and future updating of the framework. • Develop and empirically validate an analytical model that examines the relationships between regional connectivity, strategic assets (including culture), investments, institutional readiness, and prosperity. Assess the relative contribution of each component within and across the components, identify major connectivity gaps, and analyse trends over time to support evidence-based policy recommendations. • Analyze and interpret the regional results by referencing them against other global regions, derive findings and policy implications for strengthening connectivity and prosperity in the Arab region context. • Assess the availability, quality, comparability and limitations of the underlying datasets, identify data gaps and propose practical approaches for addressing missing or inconsistent data. • Provide continuous technical guidance to the ESCWA team throughout the development process, including methodological choices, data compilation, validation, analytical interpretation and presentation of findings. • Participate in expert consultations and focus group discussions, respond to technical comments, incorporate relevant feedback from ESCWA and external experts, and document major methodological decisions made throughout the review process.<br> Qualifications/special skills<br>A PhD in economics or related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 15 years of professional work experience in the field of research on regional development issues is required. Publication in reputed peer reviewed journals in this field is required. Undertaking high-level initiatives from international organizations is desirable. Demonstration of quantitative analysis and interpretation is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of UNESCWA. For this position, Fluency in English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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Eldorado Shopping Center is looking for “Assistant Section Manager” to join its branch in Kaslik.
<br>- Working Schedule is 9 hours with one hour break.
<br>The ideal candidates are:
<br>• Kaslik Residents
<br>• Lebanese
<br>• Have experience in Retail
<br>• Can start immediately
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<br>If interested please send your CV to “hr@goldietrading.com or send your information through Whats.App to the number 76-665436(Messages Only). Make sure to mention the job you are applying for in the subject line, “Assistant Section Manager- Kaslik”
<h2 class="h5">Job description</h2>
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Company Description<br><p><strong><u>About Our Client</u></strong></p><br><p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p><br><p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p><br><br>Job Description<br><p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p><br><p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br>
</p><br><p><u><strong>Why This Opportunity Matters</strong></u></p><br><p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p><br><p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p><br><p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br>
</p><br><p><u><strong>What You’ll Own</strong></u></p><br><p>In this role, you will:</p><br><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><br><br>Qualifications<br><p><u><strong>What Makes You Successful</strong></u></p><br><p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p><br><p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p><br><p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><br><p>You’ll be especially successful if you:</p><br><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.<br>
</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p><br><br>Additional Information<br><p><u><strong>What’s In It for You</strong></u></p><br><p>This is a full-time opportunity with a base salary of <strong>$250 to $350 per month</strong>, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p><br><p>Working hours are <strong>9:00 AM to 6:00 PM</strong>, including a <strong>two-hour break</strong>.</p><br><p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a <strong>Senior Customer Service</strong> or <strong>Head of Customer Service</strong> position.</p><br><p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br>
</p><br><p><u><strong>Ready to Take Ownership?</strong></u></p><br><p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p><br><p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p><br><br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<ul><li>Managing calendars, schedules, meetings, and Microsoft Planner.</li><li>Welcoming visitors and handling reception duties.</li><li>Managing the office phone and directing inquiries.</li><li>Drafting Minutes of Meetings (MoMs) and following up on action items.</li><li>Scanning, filing, archiving, and maintaining physical and electronic records.</li><li>Conducting feedback calls and maintaining related records.</li><li>Data entry and database management.</li><li>Ordering and monitoring office supplies and inventory.</li><li>Coordinating with IT service providers and following up on technical issues.</li><li>Supervising housekeeping activities and ensuring proper office organization.</li><li>Managing the company’s general information email account.</li><li>Following up on website inquiries, social media communications, and updates related to the Solid Group application.</li><li>Coordinating with suppliers and service providers as needed.</li><li>Assisting in the preparation of reports, presentations, and administrative documentation.</li><li>Maintaining company records, contact lists, and administrative trackers.</li><li>Providing general administrative support to management and various departments.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Strong communication and organizational skills</p><p>Good knowledge of Microsoft Office applications</p><p>Ability to handle administrative and office tasks efficiently</p><p> Previous experience is a plus</p></div>