Head Pastry Jobs in Lebanon

<p>Job Scope The Field Marketing Manager is accountable for driving awareness, engagement, and measurable pipeline across direct and channel routes to market. Reporting to the Emerging Marketing Leader and embedded within the sub-regional management team, this role aligns closely with the regional business to deliver a marketing plan that deepens engagement in strategic accounts, builds momentum in data resilience and cybersecurity, and accelerates net new logo acquisition through channel partners. The successful candidate is a commercially driven marketing professional with a proven ROI track record gained within a large B2B software or services company. Deep knowledge of ABM, field events, digital, integrated campaigns, and channel/alliances marketing is essential. The role demands the ability to influence multiple regional stakeholders and negotiate effectively within a global matrixed organization.</p><p><b>Main Duties and Responsibilities</b></p><p>Strategy &amp; Pipeline Generation</p><ul><li>Develop and execute the sub-regional marketing strategy to drive awareness, engagement, and demand.</li><li>Orchestrate and implement pipeline generation and acceleration programs jointly with sales and channel.</li><li>Plan direct and channel budgets to maximize pipeline and ROI.</li><li>Develop and implement a target account strategy to support account-based selling.</li><li>Seek opportunities to work with Alliances and Security partners to drive net new leads and accelerate pipeline.</li><li>Drive and manage the end-to-end lead capture and follow-up process, ensuring timely lead qualification, effective stakeholder coordination, accurate reporting, and operational excellence across all marketing activities.</li></ul><p>Events &amp; Campaigns</p><ul><li>Take full ownership of the company's participation in key regional trade shows and industry events, managing all project phases from strategy and planning through execution, lead management, budget control, vendor coordination, and post-event evaluation.</li><li>Select, devise, and manage physical and virtual events as part of the overall marketing mix.</li><li>Ensure a cohesive pre-event, at-event, and post-event nurture strategy to maximize engagement and response rates.</li><li>Use marketing mix to create surround programs for strategic accounts Executive Briefings, Micro-Briefings, and digital plays.</li><li>Develop creative briefs and implement integrated campaigns ensuring consistent messaging across all channels.</li><li>Develop and implement a calendar of events and activities that fosters traffic and increases customer engagement.</li><li>Evaluate, onboard, and manage vendors contributing to local demand creation programs.</li></ul><p>Channel &amp; Alliances</p><ul><li>Working alongside partner account managers, manage key partners and alliances; execute and track PDF budget with focus on net new logos.</li><li>Enable new routes to market including XSPs, Telcos, cloud providers, and MSPs.</li><li>Drive strong partner relationships and lead generation programs.</li></ul><p>Team Alignment &amp; Communication</p><ul><li>Engage with direct and indirect sales teams to coordinate, communicate, and optimize the impact of marketing activities including call-out days aligned to defined Sales Plays.</li><li>Communicate and educate regional teams (sales, SEs, channel, and renewals) on new and planned marketing activities including global and regional programs.</li><li>Continuously coordinate with internal stakeholders for successful initiative delivery and results.</li></ul><p>Reporting &amp; Optimization</p><ul><li>Forecast, measure, report, and optimize the impact of the sub-regional plan as well as specific programs and initiatives.</li><li>Create and develop reports; analyze data and figures to be used in future campaigns and activities.</li><li>Manage the marketing budget, monitor effective utilization by adhering to guidelines, and optimize costs while assessing return on investment.</li><li>Accountable for annual planning and quarterly reviews within the sub-region, including budget and pipeline management and ROI tracking.</li><li>Build, maintain, and manage solid relationships with key industry players, partners, and agencies.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Position Requirements</p><ul><li>Operational excellence - experience managing B2B direct and channel marketing and reporting metrics (funnel conversion, pipeline, ROI, % contribution to the business, etc.).</li><li>Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.</li><li>Experience of account-based marketing implementation.</li><li>Proven track record in delivering in a high-pressured sales focused environment.</li><li>Proven track record in driving strong partner relationship and lead generation programs.</li><li>A team player; passionate about the technology market.</li><li>Commercially focused and target driven</li><li>Detail oriented and skilled at managing deadlines.</li><li>Strong organization and influencing skills</li><li>Strong consultative marketing approach to effectively engage with sales organization and channel partner community</li><li>Excellent communication and presentation skills</li><li>Excellent business acumen #LI-LM1</li></ul><p>Education</p><p>Bachelor s degree in Marketing or Advertising.</p><p>Experience</p><p>At least 8 to 10 years of relevant experience.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Cashier, you will manage transactions, handle the cash register, and ensure accurate and efficient financial operations.</p><p>Key Accountabilities:</p><ul><li>Receive payments via cash, check, credit, or debit cards.</li><li>Compute and record transaction totals accurately.</li><li>Identify prices of goods and services and ensure proper billing.</li><li>Issue receipts and provide the correct change to customers.</li><li>Balance the cash drawer daily and report any discrepancies to the Direct Manager.</li><li>Ensure all received money is genuine and non-forged.</li><li>Sort, count, and wrap currency and coins for secure handling.</li><li>Upload transaction information to the POS system.</li><li>Process merchandise returns and exchanges accurately.</li><li>Answer customer inquiries and provide information on payment procedures and policies.</li><li>Deliver excellent customer service by addressing questions and resolving concerns promptly.</li><li>Maintain a clean, organized, and orderly checkout area.</li></ul><p>Working Hours: Monday- Friday: 7:30 AM-5:00 PM and Saturday 7:30 AM-3:00 PM</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Prior experience in retail or as a cashier is a plus.</p><p>Excellent mathematical skills and accuracy in handling numbers.</p><p>Basic computer proficiency; experience with cashier systems is an asset.</p><p>Must be able to work with numbers accurately and quickly.</p><p>Computer experience is an asset</p><p>Trustworthy, reliable, and detail-oriented.</p><p>Strong ability to provide exceptional customer service.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary The Bookkeeper is responsible for maintaining the accuracy and integrity of the company's financial records on a day-to-day basis. Working closely with the operations and administration teams, the Bookkeeper ensures that all financial transactions are correctly recorded, allocated, and reconciled in a timely manner. This is a part-time on-site role that requires a detail-oriented individual who is comfortable working across both the company's internal system and Excel-based tools. The role does not require a senior accounting background but does require financial accuracy, consistency, and a solid understanding of basic bookkeeping principles. I. Core Responsibilities Purchase Order &amp; Invoice Management Review and verify Purchase Orders (POs) created by the operations team to ensure they are complete, accurate, and properly documented. Cross-check Purchase Invoices (PIs) against their corresponding POs to confirm quantities, prices, and supplier details match before any payment is processed. Ensure each PI is correctly allocated to the appropriate account or cost centre within the system identifying the right category based on the nature of the order (e.g. inventory, supplies, equipment). Flag and escalate any discrepancies between a PO and PI to the relevant manager before proceeding. Maintain a clean and organized record of all POs, PIs, and their allocation status. Account Allocation &amp; Transaction Recording Allocate all incoming and outgoing financial transactions to the correct accounts within the system. Ensure payments received are accurately recorded and matched to the right membership, service, or product category. Review and correct any misallocated transactions identified through daily or periodic checks. Maintain consistency in how transactions are categorized to ensure reporting accuracy over time. Inventory Cost Tracking Track the cost of inventory items from the point of purchase through to consumption or sale. Monitor the lifecycle of key inventory items identifying when items are ordered, received, used, and need replenishing. Highlight items with unusual cost patterns, high waste rates, or low turnover to management. Work alongside the operations team to ensure physical stock counts align with system records and cost data. Financial Records &amp; Reporting Maintain up-to-date and accurate financial records across the system and supporting Excel files. Prepare periodic summaries of income, expenses, and inventory costs as requested by management. Ensure all financial documentation (invoices, receipts, payment records) is properly filed and retrievable. Support management with any ad-hoc financial data requests or reconciliation tasks. System &amp; Process Compliance Work within the company's internal system to log, allocate, and review all financial activity. Follow established workflows for PO/PI processing and flag any steps that appear to have been skipped or incorrectly completed. Identify and report any irregularities, misuse, or inconsistencies in financial transactions to management. Suggest improvements to bookkeeping processes where inefficiencies or risks are identified. II. Required Competencies Accuracy &amp; Attention to Detail: Catches errors in figures, allocations, and documentation before they become larger issues. Organisational Skills: Maintains clean, consistent, and retrievable financial records across multiple tools and formats. Integrity &amp; Confidentiality: Handles sensitive financial information with full discretion and professionalism at all times. Communication: Able to clearly flag issues, ask the right questions, and explain financial discrepancies to non-finance team members. Adaptability: Comfortable working across both a custom internal system and Excel-based tools without requiring extensive hand-holding. Proactivity: Does not wait for errors to be flagged actively reviews and verifies records as part of their daily routine. III. Role Requirements Prior experience in a bookkeeping, accounts assistant, or similar finance support role. Solid understanding of basic bookkeeping principles debits, credits, account allocation, and invoice processing. Comfortable working with Excel for data tracking, reconciliation, and reporting. Ability to learn and navigate a custom-built internal management system. High level of reliability and consistency this role depends on daily attention, not occasional check-ins. Lebanese law compliance awareness is a plus familiarity with NSSF, tax filing timelines, or local financial reporting is beneficial but not mandatory. This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

Job Summary <br>The Bookkeeper is responsible for maintaining the accuracy and integrity of the company's financial records on a day-to-day basis. Working closely with the operations and administration teams, the Bookkeeper ensures that all financial transactions are correctly recorded, allocated, and reconciled in a timely manner. <br>This is a part-time on-site role that requires a detail-oriented individual who is comfortable working across both the company's internal system and Excel-based tools. The role does not require a senior accounting background but does require financial accuracy, consistency, and a solid understanding of basic bookkeeping principles. <br> <br>I. Core Responsibilities <br>Purchase Order & Invoice Management <br>• Review and verify Purchase Orders (POs) created by the operations team to ensure they are complete, accurate, and properly documented. <br>• Cross-check Purchase Invoices (PIs) against their corresponding POs to confirm quantities, prices, and supplier details match before any payment is processed. <br>• Ensure each PI is correctly allocated to the appropriate account or cost centre within the system — identifying the right category based on the nature of the order (e.g. inventory, supplies, equipment). <br>• Flag and escalate any discrepancies between a PO and PI to the relevant manager before proceeding. <br>• Maintain a clean and organized record of all POs, PIs, and their allocation status. <br>Account Allocation & Transaction Recording <br>• Allocate all incoming and outgoing financial transactions to the correct accounts within the system. <br>• Ensure payments received are accurately recorded and matched to the right membership, service, or product category. <br>• Review and correct any misallocated transactions identified through daily or periodic checks. <br>• Maintain consistency in how transactions are categorized to ensure reporting accuracy over time. <br>Inventory Cost Tracking <br>• Track the cost of inventory items from the point of purchase through to consumption or sale. <br>• Monitor the lifecycle of key inventory items — identifying when items are ordered, received, used, and need replenishing. <br>• Highlight items with unusual cost patterns, high waste rates, or low turnover to management. <br>• Work alongside the operations team to ensure physical stock counts align with system records and cost data. <br>Financial Records & Reporting <br>• Maintain up-to-date and accurate financial records across the system and supporting Excel files. <br>• Prepare periodic summaries of income, expenses, and inventory costs as requested by management. <br>• Ensure all financial documentation (invoices, receipts, payment records) is properly filed and retrievable. <br>• Support management with any ad-hoc financial data requests or reconciliation tasks. <br>System & Process Compliance <br>• Work within the company's internal system to log, allocate, and review all financial activity. <br>• Follow established workflows for PO/PI processing and flag any steps that appear to have been skipped or incorrectly completed. <br>• Identify and report any irregularities, misuse, or inconsistencies in financial transactions to management. <br>• Suggest improvements to bookkeeping processes where inefficiencies or risks are identified. <br> <br>II. Required Competencies <br>• Accuracy & Attention to Detail: Catches errors in figures, allocations, and documentation before they become larger issues. <br>• Organisational Skills: Maintains clean, consistent, and retrievable financial records across multiple tools and formats. <br>• Integrity & Confidentiality: Handles sensitive financial information with full discretion and professionalism at all times. <br>• Communication: Able to clearly flag issues, ask the right questions, and explain financial discrepancies to non-finance team members. <br>• Adaptability: Comfortable working across both a custom internal system and Excel-based tools without requiring extensive hand-holding. <br>• Proactivity: Does not wait for errors to be flagged — actively reviews and verifies records as part of their daily routine. <br> <br>III. Role Requirements <br>• Prior experience in a bookkeeping, accounts assistant, or similar finance support role. <br>• Solid understanding of basic bookkeeping principles — debits, credits, account allocation, and invoice processing. <br>• Comfortable working with Excel for data tracking, reconciliation, and reporting. <br>• Ability to learn and navigate a custom-built internal management system. <br>• High level of reliability and consistency — this role depends on daily attention, not occasional check-ins. <br>• Lebanese law compliance awareness is a plus — familiarity with NSSF, tax filing timelines, or local financial reporting is beneficial but not mandatory. <br> <br> <br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a HRSSC Talent Acquisition Senior, you will play a crucial role in managing the recruitment process for your assigned business line. Your responsibilities will include job posting, CV sourcing, candidate management, and ensuring a seamless talent acquisition operation. You will work closely with Business HR and other stakeholders to support the screening and selection process effectively.</p><p>Key Responsibilities:</p><ul><li>Manage the recruitment process, including job postings, CV screening, interview coordination, case study management, psychometric assessments, and more, for your designated business line.</li><li>Collaborate with Business HR to understand role requirements, and manage job postings, accordingly, including amendments, closures, and withdrawals as needed.</li><li>Perform initial CV screening for all CVs from various sourcing channels (e.g., career site, referrals, LinkedIn job fairs, and campus recruitment) based on job posting criteria.</li><li>Conduct HR interviews for assigned roles, document interview results in the recruitment system, and communicate outcomes to candidates.</li><li>Coordinate with business teams and candidates to schedule interviews, gather feedback, and update the recruitment system with outcomes.</li><li>Manage aptitude, psychometric tests, case studies, and other assessments, ensuring completion and documenting results in the recruitment system.</li><li>Communicate outcomes to the assigned business teams and candidates.</li><li>Assist in collecting and verifying candidate documentation for reference and background checks, aligning with DME policies, and reporting any issues to the business team and Business HR.</li><li>Actively source and headhunt candidates through various channels, ensuring a strong pipeline of qualified talent.</li><li>Always maintain an active candidate pipeline, ensuring readiness to meet the business's hiring needs.</li><li>Meet Service Level Agreements (SLA) and Turnaround Times (TAT) for all recruitment activities while ensuring process compliance.</li><li>Maintain the integrity and compliance of internal recruitment systems.</li><li>Build and maintain strong relationships with hiring managers and other key stakeholders to ensure alignment and satisfaction throughout the recruitment process.</li><li>Prepare and present periodic recruitment reports, including candidate status, rejection rates, and other relevant metrics.</li><li>Perform additional tasks as requested by the direct manager.</li></ul><p>Leadership capabilities:</p><ul><li>Builds own understanding of our purpose and values; explores opportunities for impact.</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track</li><li>Actively focuses on developing effective communication and relationship-building skills.</li><li>Understands how their daily work contributes to the priorities of the team and the business.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in human resources, Business Administration, Psychology, or a related field</li><li>5+ years of experience in Talent Acquisition, Recruitment, or HR Shared Services</li><li>Experience managing end-to-end recruitment processes across multiple roles.</li><li>Strong knowledge of sourcing channels such as LinkedIn, career portals, referrals, job fairs, and campus recruitment.</li><li>Ability to communicate professionally with team leaders and managers.</li><li>Strong presentation skills considered as a plus.</li><li>Familiarity with Applicant Tracking Systems (ATS) and recruitment databases.</li><li>Strong understanding of recruitment metrics, SLA, and TAT management</li><li>Detail oriented and conscientious.</li><li>Excellent organizational, communication and time-management skills</li><li>Advanced computer literacy (Word, Excel, PowerPoint, Microsoft Management)</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Recruitment &amp; Human Resources Manager</b></p><p><b>Multi-Country | Beirut-based | USD Compensation</b></p><p><i>Beirut with regional responsibilities</i></p><p><br></p><p>We particularly welcome applications from Lebanese professionals currently working abroad who are planning to return to Lebanon and would like a role with regional scope, direct access to the principals and the opportunity to build a team from the beginning.</p><p><br></p><p><b>Location: </b>Beirut, Lebanon</p><p><b>Employment: </b>Full-time</p><p><b>Reporting to: </b>Managing Principal initially; subsequently to the Commercial &amp; Operations Director</p><p><b>Target start: </b>October 2026, subject to project mobilisation and an agreed joining date that takes account of notice and relocation requirements</p><p><br></p><p><b><span></span>About the opportunity</b></p><p>We are building a professional team for a regional group trading physical commodities globally, with offices initially planned in three regional locations.</p><p>The position will be based in Beirut. You will work directly with the Managing Principal to recruit the initial team and establish practical HR processes.</p><p>This is a role for someone who enjoys personally sourcing candidates, assessing their suitability, completing appointments and supporting employees after they join. You will be the sole internal HR professional during startup, with access to external recruitment, payroll and legal advisers where needed.</p><p><b>Your initial priority</b></p><p>Lead recruitment for approximately eight key startup positions across the three regional offices, including four senior roles requiring international searches. These appointments cover finance, commercial management, shipping, country operations, logistics and stock control.</p><p>Your international experience and professional network will be particularly valuable in identifying candidates and managing recruitment across countries.</p><p><b>Key responsibilities</b></p><p>·&nbsp;&nbsp;&nbsp;Develop and execute the recruitment plan, including hiring priorities, sourcing channels, timelines and budgets.</p><p>·&nbsp;&nbsp;&nbsp;Personally identify and approach candidates through professional networks, direct search, job platforms and selected recruitment firms.</p><p>·&nbsp;&nbsp;&nbsp;Prepare job descriptions, conduct initial interviews and coordinate structured assessments with hiring managers.</p><p>·&nbsp;&nbsp;&nbsp;Manage candidate communication, references, offer preparation and negotiations within approved compensation limits.</p><p>·&nbsp;&nbsp;&nbsp;Benchmark compensation and benefits across the relevant markets and recommend hiring packages within approved budgets.</p><p>·&nbsp;&nbsp;&nbsp;Maintain a recruitment tracker covering candidate progress, notice periods, joining dates and outstanding requirements; report weekly on hiring progress, joining risks and recruitment costs.</p><p>·&nbsp;&nbsp;&nbsp;Coordinate employment contracts, work permissions, relocation and onboarding with local advisers and service providers.</p><p>·&nbsp;&nbsp;&nbsp;Establish confidential personnel files, onboarding checklists, leave records and practical HR policies.</p><p>·&nbsp;&nbsp;&nbsp;Coordinate payroll inputs and benefits administration with Finance and external providers.</p><p>·&nbsp;&nbsp;&nbsp;Support employee relations, including grievances and disciplinary matters, with management and local advisers; coordinate performance reviews, training and leave planning.</p><p>·&nbsp;&nbsp;&nbsp;Coordinate employee exits and handovers, including final payroll inputs, record updates and access removal with Finance and IT support.</p><p>·&nbsp;&nbsp;&nbsp;Provide proportionate administration for the Beirut office.</p><p><b>What success will look like</b></p><p>Your first-month targets are to establish the recruitment plan, assessment process and candidate pipeline, and secure an accepted offer for at least one priority senior position. Confirm the joining date against the candidate's notice period, relocation and any required work permissions.</p><p>During the first three months, you will progress agreed hires through appointment and onboarding, coordinate interim coverage where necessary, and establish reliable personnel records and payroll processes.</p><p><b>What the role offers</b></p><p>·&nbsp;&nbsp;&nbsp;A Beirut base with responsibilities spanning three countries initially.</p><p>·&nbsp;&nbsp;&nbsp;The opportunity to apply international experience and maintain regional professional connections.</p><p>·&nbsp;&nbsp;&nbsp;Direct involvement with the principals and senior management.</p><p>·&nbsp;&nbsp;&nbsp;Ownership of recruitment and HR within a deliberately small professional team.</p><p>·&nbsp;&nbsp;&nbsp;The opportunity to shape the HR function from its beginning.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Who we are looking for</b></p><p>·&nbsp;&nbsp;&nbsp;At least eight years of relevant recruitment and HR experience.</p><p>·&nbsp;&nbsp;&nbsp;Demonstrated success personally recruiting senior or specialist professionals, including regional or international appointments.</p><p>·&nbsp;&nbsp;&nbsp;Experience working in the Gulf or another international market, with an understanding of professional recruitment standards and candidate expectations.</p><p>·&nbsp;&nbsp;&nbsp;Ability to manage recruitment from initial search through offer acceptance and joining.</p><p>·&nbsp;&nbsp;&nbsp;Practical HR administration experience and the ability to establish processes suitable for a small business.</p><p>·&nbsp;&nbsp;&nbsp;Ability to work effectively with local employment and payroll advisers.</p><p>·&nbsp;&nbsp;&nbsp;Fluent Arabic and English, with strong written communication.</p><p>·&nbsp;&nbsp;&nbsp;Sound judgement, discretion, strong organisation and confidence working directly with senior management.</p><p>·&nbsp;&nbsp;&nbsp;Proficiency with spreadsheets, recruitment tracking tools and standard office applications.</p><p>·&nbsp;&nbsp;&nbsp;A clear intention and realistic timetable to be based in Beirut.</p><p>Experience in commodity trading, shipping, logistics, industrial businesses or establishing a new operation would be an advantage. A relevant degree or professional HR qualification is desirable.</p></div>

<p><b>Objective</b></p><p><br></p><p>The primary objective of this consultancy is to provide capacity strengthening in Sphere Standards to partner staff, including programme, technical, MEAL, and management staff, through a participatory and context-appropriate workshop. The objective is to equip participants with practical skills in applying the Core Humanitarian Standard, Protection Principles, and Core Standards in the planning, implementation, and monitoring of humanitarian interventions relevant to their protection and advocacy work.</p><p><br></p><p>Scope of Work</p><p><br></p><p>Trócaire is seeking to contract an accredited Sphere training institute to deliver this training. Where no accredited institute is available or responsive in the Lebanese market, a certified individual Sphere trainer with proven regional experience and Sphere accreditation may be considered.</p><p><br></p><p>The consultant/institute should ensure that training facilitation methods are inclusive and account for the diverse needs of participants and of the populations affected by humanitarian response.</p><p><br></p><p>Material Development</p><p><br></p><p>Develop and submit a training session plan in line with this ToR and feedback gathered during the inception meeting.</p><p>Training Design</p><p><br></p><p>Design and deliver a 3-day joint training session for relevant partner staff and focal points. The training should be contextually relevant for Lebanon partners and interactive.</p><p>Propose a detailed training plan and methodology, including case studies and participatory methods, demonstrating how each session will engage participants, build practical skills, and relate to their real-world humanitarian interventions. Given the 3-day format, a full simulation exercise is not expected; practical examples and short applied exercises are sufficient.</p><p>Include appropriate evaluation tools to measure transferred knowledge pre- and post-training. Training material will be reviewed and signed off by Trócaire prior to the workshop.</p><p>Content Framework</p><p><br></p><p>Given the 3-day format, this training prioritises the Core Humanitarian Standard, Protection Principles, and the Core Standards over the Sphere Handbook's four technical chapters (WASH, Food Security and Nutrition, Shelter and Settlement, and Health), which fall outside this consortium's core programming areas and are not covered. The training should include the following:</p><p>Day 1: Humanitarian Principles and Accountability</p><p><br></p><p>Introduction to the humanitarian principles and the Humanitarian Charter</p><p>Overview of the Sphere Protection Principles, scoped to their application in humanitarian response and service delivery (do-no-harm, safety, dignity, and access)</p><p>Core Humanitarian Standard (CHS), including commitments and accountability to affected populations</p><p>Day 2: The Core Standards in Practice</p><p><br></p><p>Overview of the Sphere Handbook's structure and the Core Standards (the universal process standards on participation, coordination, targeting, and needs assessment/context analysis)</p><p>Applying the Core Standards in needs assessment, project design, and monitoring</p><p>Practical examples and short applied exercises linking the Core Standards to protection and advocacy programming</p><p>Day 3: Applying Learnings and Moving Forward</p><p><br></p><p>Practical challenges and opportunities in applying Sphere and CHS in current programmes; experience sharing across organisations</p><p>Integrating quality and accountability into routine activities</p><p>Partner application and action planning: each partner leaves with a short, specific action note for embedding CHS/Sphere standards into one current programme or process, to feed into the partner-specific section of the final report</p><p>Reporting and Documentation</p><p><br></p><p>Prepare and submit a final report detailing the activities conducted, key findings, recommendations, and outcomes of the consultancy, including learning points and questions raised by participants.</p><p>Deliverables</p><p><br></p><p>Training curriculum in line with partner priority needs, inclusive of proposed modalities, exercises, agenda, and evaluation tools.</p><p>Post-training consultancy report, including an overall summary and partner-specific analysis, covering activities, findings, outcomes, recommendations, and each partner's action note.</p><p>Timeline</p><p><br></p><p>The consultancy will span the following phases:</p><p><br></p><p>Inception Meeting</p><p>Material Development</p><p>Joint Training Session: 3 days</p><p>Training Report</p><p>Time should be factored in for Trócaire to review and comment on the report and other outputs, and for the consultant to make revisions based on Trócaire's feedback (approximately 2 days). The submitted final products will require final review and approval by the Partnership Program Manager for the consultancy to be brought to conclusion.</p><p><br></p><p><b>Qualifications and Experience</b></p><p><br></p><p>Certified or recognized Sphere trainer.</p><p>At least 5 years' experience in humanitarian response in the Lebanon context.</p><p>Proven experience facilitating Sphere or humanitarian standards trainings.</p><p>Excellent communication and facilitation skills.</p><p>Arabic language is a must; training materials should be available in Arabic.</p><p>Ability to work collaboratively with diverse partners.</p><p>Strong analytical and report-writing skills.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Certified or recognized Sphere trainer.</li><li>At least 5 years' experience in humanitarian response in the Lebanon context.</li><li>Proven experience facilitating Sphere or humanitarian standards trainings.</li><li>Excellent communication and facilitation skills.</li><li>Arabic language is a must; training materials should be available in Arabic.</li><li>Ability to work collaboratively with diverse partners.</li><li>Strong analytical and report-writing skills.</li></ul>

<p><br></p><p>Role Purpose</p><p>The Hostess will be responsible for managing the complete customer journey, from the moment customers arrive until they leave. Unlike a traditional hostess role focused only on welcoming and seating guests, this is a hands-on, full-cycle customer service position. The Hostess will welcome customers, explain the menu, take and serve orders, follow up on their experience, prepare and present bills, process payments, and ensure that every customer leaves satisfied. She will act as the primary point of contact for customers and represent the warmth, quality, and hospitality of the brand.</p><p>Key Responsibilities</p><p>Welcoming and Seating Customers</p><ul><li>Greet every customer promptly, warmly, and professionally.</li><li>Assist customers in finding suitable seating and ensure that tables are clean and ready.</li><li>Manage customer flow and waiting times during busy periods.</li><li>Answer initial questions about the bakery, its concept, products, and services.</li><li>Create a welcoming atmosphere that reflects the identity and values of the business.</li></ul><p>Menu Presentation and Order Taking</p><ul><li>Present and explain the menu, including sourdough products, ingredients, flavors, beverages, and available daily items.</li><li>Provide informed recommendations based on customers preferences.</li><li>Clearly communicate available products, special offers, and out-of-stock items.</li><li>Ask customers about allergies or dietary preferences and communicate such information accurately to the kitchen.</li><li>Take dine-in and takeaway orders accurately.</li><li>Enter orders correctly into the POS system.</li><li>Suggest complementary products and promote relevant menu items without applying unnecessary pressure.</li></ul><p>Serving Customers</p><ul><li>Coordinate with the kitchen and bakery teams to ensure orders are prepared accurately and delivered on time.</li><li>Serve food, bakery products, and beverages according to the company s service standards.</li><li>Ensure that every order is complete, correctly presented, and served to the right customer.</li><li>Check on customers during their visit and respond promptly to additional requests.</li><li>Clear used plates, cups, and service items while maintaining a clean and comfortable table.</li></ul><p>Customer Experience Management</p><ul><li>Take ownership of the customer s entire experience from arrival to departure.</li><li>Build friendly and professional relationships with regular and first-time customers.</li><li>Observe customer needs and offer assistance proactively.</li><li>Handle questions, special requests, concerns, and minor complaints calmly and professionally.</li><li>Escalate serious complaints or operational issues to the Store Manager when necessary.</li><li>Gather customer feedback and share relevant observations with management.</li><li>Help turn every visit into a positive and memorable customer experience.</li></ul><p>Billing and Payment</p><ul><li>Prepare and verify customers bills accurately.</li><li>Present the bill promptly and courteously when requested.</li><li>Process cash, card, and other approved payment methods.</li><li>Issue receipts and return the correct change when applicable.</li><li>Follow established cash-handling and POS procedures.</li><li>Report any billing errors, payment discrepancies, or system issues immediately.</li><li>Thank customers sincerely and offer a warm farewell as they leave.</li></ul><p>Front-of-House Readiness</p><ul><li>Maintain the cleanliness and appearance of the entrance, seating area, tables, menus, counters, and customer-facing spaces.</li><li>Ensure menus, napkins, cutlery, packaging materials, and service supplies are available and properly arranged.</li><li>Support opening and closing activities related to the customer area.</li><li>Communicate product availability and customer feedback to the bakery, kitchen, and management teams.</li><li>Assist colleagues during busy periods to maintain smooth and efficient service.</li><li>Follow all food safety, hygiene, grooming, and workplace procedures.</li></ul><p>Key Performance Indicators</p><p>Performance will be assessed based on:</p><ul><li>Customer satisfaction and feedback.</li><li>Quality and consistency of the customer experience.</li><li>Speed and accuracy of order taking and service.</li><li>Billing and payment accuracy.</li><li>Product knowledge and ability to make suitable recommendations.</li><li>Effectiveness in handling customer requests and complaints.</li><li>Cleanliness and readiness of the customer area.</li><li>Attendance, punctuality, grooming, and professional conduct.</li><li>Cooperation with the bakery, kitchen, and front-of-house teams.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent; hospitality training is an advantage.</li><li>Previous experience in a bakery, caf , restaurant, hotel, or customer-facing retail environment is preferred.</li><li>Comfortable performing both hostess and table-service responsibilities.</li><li>Experience using a POS system and handling payments is an advantage.</li><li>Good spoken Arabic and English; French is an advantage.</li><li>Good understanding of professional customer service standards.</li><li>Interest in artisanal bakery products, food, and hospitality.</li><li>Availability to work flexible shifts, including weekends and public holidays when required.</li></ul><p>Required Competencies</p><ul><li>Warm, friendly, and naturally hospitable personality.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and strong personal hygiene.</li><li>Attentive, observant, and customer-focused.</li><li>Able to explain products confidently and accurately.</li><li>Good memory and attention to detail.</li><li>Comfortable handling multiple customers and tasks simultaneously.</li><li>Ability to remain calm and courteous during busy periods.</li><li>Honest and responsible when handling bills and payments.</li><li>Proactive, reliable, punctual, and committed to teamwork.</li><li>Physically able to stand and move throughout the shift.</li></ul>

<div><span style="font-size: 11px;"><b>Senior Accountant (FMCG)</b></span></div><div><span style="font-size: 11px;"><b>Job Title: Senior Accountant Indu</b>stry: Fast-Moving Consumer Goods (FMCG) Location:</span></div><div><span style="font-size: 11px;">Lebanon Employment Type: Full-Time Reports to: Finance Manager / Chief Financial Officer</span></div><div><span style="font-size: 11px;">About the Role</span></div><div><span style="font-size: 11px;">We are seeking a highly analytical and detail-oriented Senior Accountant to join our finance</span></div><div><span style="font-size: 11px;">team in the Fast-Moving Consumer Goods (FMCG) sector in Lebanon. The ideal candidate will</span></div><div><span style="font-size: 11px;">be responsible for overseeing the daily accounting operations, ensuring the accuracy of financial</span></div><div><span style="font-size: 11px;">records, managing inventory accounting, and ensuring strict compliance with Lebanese tax</span></div><div><span style="font-size: 11px;">regulations and accounting standards. This role requires a proactive professional with strong</span></div><div><span style="font-size: 11px;">ERP experience and a solid understanding of the fast-paced FMCG environment.</span></div><div><span style="font-size: 11px;">Key Responsibilities</span></div><div><span style="font-size: 11px;">General Accounting and Financial Reporting</span></div><div><span style="font-size: 11px;">You will manage all aspects of the general ledger, including month-end and year-end closing</span></div><div><span style="font-size: 11px;">processes. You are responsible for preparing accurate and timely financial statements, including</span></div><div><span style="font-size: 11px;">balance sheets, income statements, and cash flow statements. The role involves performing</span></div><div><span style="font-size: 11px;">daily bank reconciliations, managing cash flow tracking, and reviewing journal entries to ensure</span></div><div><span style="font-size: 11px;">proper classification of accounts.</span></div><div><span style="font-size: 11px;">Inventory and Cost Accounting</span></div><div><span style="font-size: 11px;">In the FMCG sector, inventory management is critical. You will oversee inventory accounting,</span></div><div><span style="font-size: 11px;">including stock valuations, cost of goods sold (COGS) calculations, and variance analysis. You</span></div><div><span style="font-size: 11px;">will coordinate with the supply chain and warehouse teams to conduct periodic physical</span></div><div><span style="font-size: 11px;">inventory counts and reconcile discrepancies. Additionally, you will analyze manufacturing and</span></div><div><span style="font-size: 11px;">operational costs to identify areas for cost reduction and efficiency improvement.</span></div><div><span style="font-size: 11px;">Accounts Payable and Receivable</span></div><div><span style="font-size: 11px;">You will monitor and manage accounts payable and receivable aging reports. You must ensure</span></div><div><span style="font-size: 11px;">the timely processing of vendor payments and actively follow up on outstanding client</span></div><div><span style="font-size: 11px;">receivables. Maintaining accurate records of supplier contracts, terms, and discounts is also a</span></div><div><span style="font-size: 11px;">key part of this responsibility.</span></div><div><span style="font-size: 11px;">Tax and Regulatory Compliance</span></div><div><span style="font-size: 11px;">A critical component of this role is ensuring compliance with local regulations. You will prepare,</span></div><div><span style="font-size: 11px;">review, and submit periodic tax declarations, including Value Added Tax (VAT), payroll taxes, and</span></div><div><span style="font-size: 11px;">corporate income tax, in strict compliance with the Lebanese Ministry of Finance regulations.</span></div><div><span style="font-size: 11px;">You must also ensure compliance with National Social Security Fund (NSSF) requirements and</span></div><div><span style="font-size: 11px;">accurate payroll accounting, while staying updated on changes in Lebanese tax laws and</span></div><div><span style="font-size: 11px;">regulations.</span></div><div><span style="font-size: 11px;">Audit and Internal Controls</span></div><div><span style="font-size: 11px;">You will assist in the preparation of schedules and documentation for external and internal</span></div><div><span style="font-size: 11px;">audits, liaising directly with external auditors to ensure a smooth process. You will also be</span></div><div><span style="font-size: 11px;">tasked with developing, implementing, and maintaining internal accounting controls and</span></div><div><span style="font-size: 11px;">standard operating procedures to safeguard company assets.</span></div><div><span style="font-size: 11px;">Required Qualifications</span></div><div><span style="font-size: 11px;">Education and Certification</span></div><div><span style="font-size: 11px;">You must hold a Bachelor’s degree in Accounting, Finance, or a closely related field. A Master’s</span></div><div><span style="font-size: 11px;">degree is considered a plus. Professional certification such as CPA, CMA, or ACCA is highly</span></div><div><span style="font-size: 11px;">preferred.</span></div><div><span style="font-size: 11px;">Experience</span></div><div><span style="font-size: 11px;">You should have a minimum of 5 to 7 years of progressive accounting experience, with at least 2</span></div><div><span style="font-size: 11px;">to 3 years specifically within the FMCG or manufacturing industry. Experience with fast-paced</span></div><div><span style="font-size: 11px;">environments and managing multiple priorities is essential.</span></div><div><span style="font-size: 11px;">Technical Skills</span></div><div><span style="font-size: 11px;">Strong knowledge of International Financial Reporting Standards (IFRS) and Lebanese</span></div><div><span style="font-size: 11px;">accounting standards is required. You must have in-depth understanding of Lebanese tax laws,</span></div><div><span style="font-size: 11px;">VAT, and NSSF regulations. Proficiency in using major ERP systems such as SAP, Oracle, or</span></div><div><span style="font-size: 11px;">Microsoft Dynamics is essential. Advanced Microsoft Excel skills, including Pivot tables,</span></div><div><span style="font-size: 11px;">VLOOKUP, and financial modeling, are required.</span></div><div><br></div><p><strong>Desired Candidate Profile</strong></p><ul><li>You must hold a Bachelor s degree in Accounting, Finance, or a closely related field. A Master s degree is considered a plus. Professional certification such as CPA, CMA, or ACCA is highly preferred.</li><li>You should have a minimum of 5 to 7 years of progressive accounting experience, with at least 2 to 3 years specifically within the FMCG or manufacturing industry. Experience with fast-paced environments and managing multiple priorities is essential.</li><li>Strong knowledge of International Financial Reporting Standards (IFRS) and Lebanese accounting standards is required. You must have in-depth understanding of Lebanese tax laws, VAT, and NSSF regulations. Proficiency in using major ERP systems such as SAP, Oracle, or Microsoft Dynamics is essential. Advanced Microsoft Excel skills, including Pivot tables, VLOOKUP, and financial modeling, are required.</li><li>You should possess excellent analytical and problem-solving abilities with a high level of accuracy and attention to detail. Strong communication and interpersonal skills are essential, with the ability to collaborate effectively across departments. You must be able to work under pressure and meet tight deadlines in a fast-paced environment.</li><li>Professional fluency in both English and Arabic (written and spoken) is required.</li></ul>

<div><span style="font-size: 11px;"><b>Senior Accountant (FMCG)</b></span></div><div><span style="font-size: 11px;"><b>Job Title: Senior Accountant Indu</b>stry: Fast-Moving Consumer Goods (FMCG) Location:</span></div><div><span style="font-size: 11px;">Lebanon Employment Type: Full-Time Reports to: Finance Manager / Chief Financial Officer</span></div><div><span style="font-size: 11px;">About the Role</span></div><div><span style="font-size: 11px;">We are seeking a highly analytical and detail-oriented Senior Accountant to join our finance</span></div><div><span style="font-size: 11px;">team in the Fast-Moving Consumer Goods (FMCG) sector in Lebanon. The ideal candidate will</span></div><div><span style="font-size: 11px;">be responsible for overseeing the daily accounting operations, ensuring the accuracy of financial</span></div><div><span style="font-size: 11px;">records, managing inventory accounting, and ensuring strict compliance with Lebanese tax</span></div><div><span style="font-size: 11px;">regulations and accounting standards. This role requires a proactive professional with strong</span></div><div><span style="font-size: 11px;">ERP experience and a solid understanding of the fast-paced FMCG environment.</span></div><div><span style="font-size: 11px;">Key Responsibilities</span></div><div><span style="font-size: 11px;">General Accounting and Financial Reporting</span></div><div><span style="font-size: 11px;">You will manage all aspects of the general ledger, including month-end and year-end closing</span></div><div><span style="font-size: 11px;">processes. You are responsible for preparing accurate and timely financial statements, including</span></div><div><span style="font-size: 11px;">balance sheets, income statements, and cash flow statements. The role involves performing</span></div><div><span style="font-size: 11px;">daily bank reconciliations, managing cash flow tracking, and reviewing journal entries to ensure</span></div><div><span style="font-size: 11px;">proper classification of accounts.</span></div><div><span style="font-size: 11px;">Inventory and Cost Accounting</span></div><div><span style="font-size: 11px;">In the FMCG sector, inventory management is critical. You will oversee inventory accounting,</span></div><div><span style="font-size: 11px;">including stock valuations, cost of goods sold (COGS) calculations, and variance analysis. You</span></div><div><span style="font-size: 11px;">will coordinate with the supply chain and warehouse teams to conduct periodic physical</span></div><div><span style="font-size: 11px;">inventory counts and reconcile discrepancies. Additionally, you will analyze manufacturing and</span></div><div><span style="font-size: 11px;">operational costs to identify areas for cost reduction and efficiency improvement.</span></div><div><span style="font-size: 11px;">Accounts Payable and Receivable</span></div><div><span style="font-size: 11px;">You will monitor and manage accounts payable and receivable aging reports. You must ensure</span></div><div><span style="font-size: 11px;">the timely processing of vendor payments and actively follow up on outstanding client</span></div><div><span style="font-size: 11px;">receivables. Maintaining accurate records of supplier contracts, terms, and discounts is also a</span></div><div><span style="font-size: 11px;">key part of this responsibility.</span></div><div><span style="font-size: 11px;">Tax and Regulatory Compliance</span></div><div><span style="font-size: 11px;">A critical component of this role is ensuring compliance with local regulations. You will prepare,</span></div><div><span style="font-size: 11px;">review, and submit periodic tax declarations, including Value Added Tax (VAT), payroll taxes, and</span></div><div><span style="font-size: 11px;">corporate income tax, in strict compliance with the Lebanese Ministry of Finance regulations.</span></div><div><span style="font-size: 11px;">You must also ensure compliance with National Social Security Fund (NSSF) requirements and</span></div><div><span style="font-size: 11px;">accurate payroll accounting, while staying updated on changes in Lebanese tax laws and</span></div><div><span style="font-size: 11px;">regulations.</span></div><div><span style="font-size: 11px;">Audit and Internal Controls</span></div><div><span style="font-size: 11px;">You will assist in the preparation of schedules and documentation for external and internal</span></div><div><span style="font-size: 11px;">audits, liaising directly with external auditors to ensure a smooth process. You will also be</span></div><div><span style="font-size: 11px;">tasked with developing, implementing, and maintaining internal accounting controls and</span></div><div><span style="font-size: 11px;">standard operating procedures to safeguard company assets.</span></div><div><span style="font-size: 11px;">Required Qualifications</span></div><div><span style="font-size: 11px;">Education and Certification</span></div><div><span style="font-size: 11px;">You must hold a Bachelor’s degree in Accounting, Finance, or a closely related field. A Master’s</span></div><div><span style="font-size: 11px;">degree is considered a plus. Professional certification such as CPA, CMA, or ACCA is highly</span></div><div><span style="font-size: 11px;">preferred.</span></div><div><span style="font-size: 11px;">Experience</span></div><div><span style="font-size: 11px;">You should have a minimum of 5 to 7 years of progressive accounting experience, with at least 2</span></div><div><span style="font-size: 11px;">to 3 years specifically within the FMCG or manufacturing industry. Experience with fast-paced</span></div><div><span style="font-size: 11px;">environments and managing multiple priorities is essential.</span></div><div><span style="font-size: 11px;">Technical Skills</span></div><div><span style="font-size: 11px;">Strong knowledge of International Financial Reporting Standards (IFRS) and Lebanese</span></div><div><span style="font-size: 11px;">accounting standards is required. You must have in-depth understanding of Lebanese tax laws,</span></div><div><span style="font-size: 11px;">VAT, and NSSF regulations. Proficiency in using major ERP systems such as SAP, Oracle, or</span></div><div><span style="font-size: 11px;">Microsoft Dynamics is essential. Advanced Microsoft Excel skills, including Pivot tables,</span></div><div><span style="font-size: 11px;">VLOOKUP, and financial modeling, are required.</span></div><div><br></div><p><strong>Desired Candidate Profile</strong></p><ul><li>You must hold a Bachelor s degree in Accounting, Finance, or a closely related field. A Master s degree is considered a plus. Professional certification such as CPA, CMA, or ACCA is highly preferred.</li><li>You should have a minimum of 5 to 7 years of progressive accounting experience, with at least 2 to 3 years specifically within the FMCG or manufacturing industry. Experience with fast-paced environments and managing multiple priorities is essential.</li><li>Strong knowledge of International Financial Reporting Standards (IFRS) and Lebanese accounting standards is required. You must have in-depth understanding of Lebanese tax laws, VAT, and NSSF regulations. Proficiency in using major ERP systems such as SAP, Oracle, or Microsoft Dynamics is essential. Advanced Microsoft Excel skills, including Pivot tables, VLOOKUP, and financial modeling, are required.</li><li>You should possess excellent analytical and problem-solving abilities with a high level of accuracy and attention to detail. Strong communication and interpersonal skills are essential, with the ability to collaborate effectively across departments. You must be able to work under pressure and meet tight deadlines in a fast-paced environment.</li><li>Professional fluency in both English and Arabic (written and spoken) is required.</li></ul>

<p><h4>Fine dining operations management</h4> <p>Oversee day-to-day operations to ensure a seamless, elegant, and refined dining experience.<br> Maintain high standards for food quality, presentation, authenticity, and menu consistency, with special emphasis on traditional and upscale Lebanese dishes.<br> Ensure strict compliance with food safety, hygiene, and fine dining service protocols.<br> Coordinate with the Executive Chef on menu development, seasonal offerings, and premium Lebanese ingredients.<br> Manage inventory of specialty Middle Eastern ingredients, wines, and premium products.</p> <h4>Leadership & staff development</h4> <p>Lead by example with a strong, positive leadership style that inspires professionalism and excellence.<br> Recruit, train, and mentor front-of-house and back-of-house staff in fine dining etiquette, Lebanese culinary knowledge, and guest-focused service.<br> Conduct regular performance evaluations and coaching sessions to maintain a high-performing team.<br> Foster a respectful, motivated, and service-oriented culture.<br> Ensure staff adhere to refined table service techniques, wine pairing standards, and cultural hospitality practices.</p> <h4>Guest experience and hospitality</h4> <p>Create a warm, welcoming, and culturally rich atmosphere that reflects the spirit of Lebanese hospitality.<br> Engage with guests to ensure exceptional service, personal attention, and elegant problem resolution.<br> Handle VIP reservations, special occasions, and premium guest experiences with care and discretion.<br> Address guest concerns promptly and professionally to maintain an elevated dining reputation.</p> <h4>Financial & administrative management</h4> <p>Oversee budgeting, forecasting, and financial reporting to ensure profitability.<br> Monitor food, beverage, and labor costs while maintaining fine dining quality standards.<br> Negotiate with premium suppliers of Lebanese wines, spices, meats, and specialty products.<br> Manage POS systems, payroll, scheduling, and vendor invoicing.</p> <h4>Marketing & brand representation</h4> <p>Support marketing initiatives that highlight upscale Lebanese cuisine, cultural dining experiences, and seasonal menus.<br> Maintain strong online and community presence, including reputation management on review platforms.<br> Plan and oversee special events such as Lebanese wine tastings, cultural nights, and chef’s table experiences.</p> <h4>Requirements</h4> <ul> <li>5+ years proven experience as a restaurant manager in a fine dining environment.</li> <li>Strong leadership capabilities with a track record of building and managing high-performing teams.</li> <li>In-depth knowledge of Mediterranean or American cuisine, cultural dining rituals, and menu elements.</li> <li>Exceptional communication, interpersonal, and conflict-resolution skills.</li> <li>Ability to maintain composure and professionalism in a high-pressure, luxury environment.</li> <li>Flexible availability, including evenings, weekends, and holidays.</li> <li>Hospitality or business management education preferred.</li> </ul> <h4>About the company</h4> <p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p> <h4>Crafting a homegrown legacy</h4> <p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house—from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them—crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p> <h4>Our signature brands</h4> <p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets—but consistently surpasses—global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience. Our signature ventures include The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I, showcasing what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc., ensuring full legal protection and readiness for global expansion.</p> <h4>We are only getting started!</h4> <p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p> <h4>People first</h4> <p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p> <h4>Benefits</h4> <ul> <li>Competitive salary packages aligned with market standards and experience</li> <li>Visa (1 year temporary) and flights into the country for non-citizens</li> <li>Accommodation</li> <li>Transportation allowance</li> <li>Career development and internal promotions – grow with us across departments and seasons</li> <li>Creative and collaborative work culture – built on passion, innovation, and attention to detail</li> <li>Exposure to high-end hospitality and entertainment concepts – gain experience in premium F&B and entertainment</li> <li>Experience working on premium events within The Groves, Riyadh Season</li> <li>Cultural diversity – join a team of passionate professionals from around the world</li> </ul> <h4>Join us</h4> <p>Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></p><p></p>

<p><b>Mission Description</b></p><p><b>The Monitoring, Evaluation, Acco</b>untability &amp; Learning (MEAL) Officer is a key position supporting the implementation of the two projects, PAR and e-Services. S/He will contribute to the operationalization of the projects’ MEAL frameworks and support the effective implementation of MEAL activities across the interventions.</p><p><br></p><p>The MEAL Officer will support the implementation of routine monitoring and data collection activities, including field visits, stakeholders follow-up, Means of Verification (MoVs), and the collection and analysis of quantitative and qualitative data related to projects outputs and outcomes. S/He will contribute to tracking progress against project indicators, ensuring data quality and consistency, and supporting timely reporting processes, including updates required for donor reporting platforms (OPSYS) and internal EF monitoring systems.</p><p><br></p><p>In coordination with the Governance portfolio manager, the project teams and the Country Direction MEAL function, the MEAL Officer will support the development and adaptation of MEAL tools, methodologies, databases, and data collection instruments, while ensuring compliance with EF MEAL standards, donor guidelines, and accountability requirements. The position will also contribute to strengthening data management, documentation, archiving, and learning processes, including the use of automated systems to support efficient data analysis, visualization, knowledge management, and evidence-based decision-making throughout projects implementation.</p><p><br></p><p>Essential Responsibilities:</p><p><br></p><p>Monitoring and Evaluation</p><p><br></p><p>Develop and implement comprehensive intervention MEAL plans for assigned interventions, ensuring alignment with donor, EF, and global MEAL standards.</p><p>Develop the e-Services monitoring and evaluation strategy and plan during the Inception phase and revise the logical framework.</p><p>Draft the ToRs for the recruitment of external evaluation firms (midterm review, final evaluation and capitalisation)</p><p>Ensure timely and high-quality implementation of MEAL activities, including qualitative and quantitative data collection, based on the established MEL System and MEAL Calendars.</p><p>Ensure proper MEL documentation in accordance to EF standards, including maintaining MAEL folders, raw and analytic datasets, evidence, tools, analysis workbooks, and all related documentation.</p><p>Ensure a comprehensive and updated database for the projects.</p><p>Lead the implementation of data collection activities in close coordination with the project expert and technical team.</p><p>Lead the preparation of the MEAL narrative components of donor and internal reports, ensuring clear presentation of results, rigorous analysis of outputs and outcomes, proper interpretation of findings, and evidence-based reporting aligned with indicators’ results.</p><p>Organize and lead data collection activities especially for qualitative data, this will include the design and implementation of outcome measurement exercises to capture behavioral, organizational, and institutional changes resulting from the intervention. Particular attention will be given to stakeholder consultation and accountability mechanisms, fostering meaningful engagement, transparency, and continuous learning throughout the project cycle and across EF country portfolio.</p><p>Adapt and strengthen data collection tools as needed to ensure accurate measurement of EF internal and country-level indicators, and guarantee the availability of reliable data to inform evidence-based decision-making at the Country Direction level.</p><p>Support the implementation of internal project quarterly and annual reviews in line with Expertise France MEAL guidelines, ensuring the use, adaptation, and updating of relevant EF tools and templates to facilitate structured reflection and indicators assessment.</p><p>Maintain a chronological record of progress against targets, and contributing to the design and structuring of the two projects database to guarantee data accuracy, traceability, and availability for donor reporting and audit purposes.</p><p>Rolling out and put in place the monitoring and evaluation MEAL tools, software licenses, communication methods, collection and analysis using KOBO, ODK, dashboard, etc).</p><p>Support the preparation and submission of regular reporting for EUD platform OPSYS.</p><p>Accountability and Learning</p><p><br></p><p>For the relevant project(s), develop tools and methodologies to implement the accountability and learning components of the MEAL Plan, including stakeholder feedback, consultation, and recommendations tracking mechanisms.</p><p>Lead the implementation of Key Informant Interviews (KIIs), Focus Group Discussions (FGDs), and stakeholder consultation sessions, and ensure proper analysis and reporting of the findings.</p><p>Follow up on the recommendations and action plans resulting from accountability and learning activities to support their effective implementation.</p><p>Ensure proper planning and follow-up of the projects’ capitalization and learning exercises to support knowledge management and adaptive implementation.</p><p><br></p><p><br></p><p>Required Profile</p><p>Education</p><p>Graduate degree in social` sciences, international cooperation, project management, applied statistics, development economics, or any other relevant field. Advanced certificate in MEAL is preferred.</p><p>Experience in designing, implementing, and operating project MEAL systems from project initiation to closeout stages</p><p>At least 5 years’ professional experience in monitoring, information management, data collection and/or evaluation for international projects/donors/organizations, development projects, preferably in the field of humanitarian/social development/education or refugees, aid to displaced persons;</p><p>Good command of data collection software (Kobo Tool Box, Survey CTO, ODK, etc.), data analysis and visualization software (PowerBI), and good knowledge of more comprehensive monitoring software;</p><p>Experience in database design and management;</p><p>Experience in designing, facilitating and evaluating training for adults in the field of MEAL will be considered favorably;</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><i><strong>ROLE PURPOSE:&nbsp;</strong></i></span></p><br><p><span>Under the direct supervision of the Case Management Officer&nbsp;and guidance of the&nbsp;Case Management Specialist, and acting within the child protection SOP’s, the&nbsp;Case Worker will be responsible for implementing activities related to individual case management through home-based approach activities. The Case Worker will be also responsible to support&nbsp;vulnerable children that fall under the case management and alternative care scope of work from all nationalities and legal statuses (national, resident, refugee, asylum seekers, undocumented, returnees..) within the Bekaa and Baalbek regions. Working with the child, in addition to which applies from the following: biological family, extended family, neighbours and friends of the family, the host community and host family, institutions or other service providers/ NGO’s, all fall within the scope of work of the Case Worker.&nbsp;</span></p><br><p><span>During a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</span></p><br><p><span><i><strong>CHILD SAFEGUARDING: (select only one)</strong></i></span></p><br><p><span>Level 3: the post holder will have contact with children and/or young people on regular basis.&nbsp;</span></p><br><p><span><i><strong>SCOPE OF ROLE:</strong></i></span></p><br><p><span><strong>Reports to:&nbsp;</strong>Case Management Officer</span></p><br><p><span><strong>Staff reporting to this post:&nbsp;</strong>(N/A)</span></p><br><p><span><strong>Role Dimensions</strong>: Flexibility, detail oriented, follow up on medium to high-risk cases, individual and group sessions, concise frequent feedback and reporting, creativity, outreaching, agility, level of self-autonomy, communication with different community stakeholders.&nbsp;</span></p><br><p><span><i><strong>KEY AREAS OF ACCOUNTABILITY:</strong></i></span></p><br><p><span><strong><u>A) - </u></strong></span><span><strong><u>Program implementation/management:</u></strong></span></p><br><p><span>1- Case management of vulnerable children in need of case management including alternative care support/solutions:</span></p><br><p><span>- Responsible for the&nbsp;identification of cases, outreach along with the dissemination of the appropriate referral pathway</span></p><br><p><span>-Assess the child’s current social/ biological/ psychological situation with the improvements achieved, possible risks, supporting social environment, and advantageous innate characteristics</span></p><br><p><span>- Refer to relevant services, in addition to outreaching, updating, and disseminating service providers with team</span></p><br><p><span>-Follow-up on children at risk of separation or separated and unaccompanied children at-risk children and families&nbsp;</span></p><br><p><span>- Develop multiple and flexible case plans: one with child, one with current care giver, one with biological family when applicable</span></p><br><p><span>- Maintain confidential documentation including physical filings, soft documents and reports, and CPIMS- (Child protection information management system)</span></p><br><p><span>- Ensure timely feedback and reporting to line manager (including challenges, success stories, case load, implemented outreach activities and other) on weekly and monthly bases</span></p><br><p><span>- Provision of cash according to Cash National Standards operating procedures as well ensure the proper follow up on the usage of the cash.&nbsp;</span></p><br><p><span>2- Provide specialized&nbsp;</span><span>psychosocial&nbsp;support activities when needed.</span></p><br><p><span><i><strong><u>B) - Team management and capacity building:</u></strong></i></span></p><br><ul> <li><span>Work as a&nbsp;team&nbsp;member and ensure proper communication&nbsp;internally with the officer and the specialist through case meetings, case conferences and developing care plans for complex cases when needed.</span></li> <li><span>Coordinate internally with other sectors to ensure a holistic approach during the implementation process.&nbsp;</span></li></ul><p><span><i><strong><u>C) - External relationships/Representation</u>:&nbsp;</strong></i></span></p><br><p><span>Close coordination with other agencies and partner (agencies like UNICEF, MoSA, UPEL) as needed to ensure appropriate implementation of activities in line with national policies, procedures and standards.</span></p><br><p><span><i><strong><u>D)&nbsp;- General:</u></strong></i></span></p><br><p><span>-Ensure a strict adherence to the principles of child protection and child safeguarding at all times, including respect for confidentiality and always acting in the best interests of the child</span></p><br><p><span>-Comply with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</span></p><br><p><span><strong>QUALIFICATIONS&nbsp;</strong></span></p><br><ul> <li><span>Bachelor’s degree in social work, Psychology, social sciences or any related field&nbsp;</span></li> <li><span>Fluency in written and spoken Arabic and English</span></li></ul><p><span><strong>EXPERIENCE AND SKILLS</strong></span></p><br><ul> <li><span>3 years of experience in child protection case management&nbsp;</span></li> <li><span>Participated in alternative care and other child protection related training&nbsp;</span></li> <li><span>Experience working in emergency context</span></li> <li><span>Training courses on communication, reporting, social policies are a plus.</span></li> <li><span>Concise reporting skills, especially comprehensive report submitted to UPEL</span></li> <li><span>Worked with separated and unaccompanied children.</span></li> <li><span>Experience in working with children at risk and families, experience in case management in the emergency response&nbsp;</span></li> <li><span>Experience in working with CPIMS systems for data management&nbsp;</span></li> <li><span>Understanding of social welfare systems and child protection mechanisms in Lebanon&nbsp;</span></li> <li><span>Ability to write and submit weekly and monthly reports, develop schedules and collect data&nbsp;&nbsp;</span></li> <li><span>Commitment to and understanding&nbsp;of Save the&nbsp;Children’s aims, &nbsp;values&nbsp;and principles &nbsp;including rights-based approaches</span></li> <li><span>Good communication skills with different stakeholders.&nbsp;</span></li> <li><span>Ability to work under pressure.</span></li> <li><span>Experience in implementing CP activities.</span></li> <li><span>Experience in coordination with external stakeholders and service providers.&nbsp;</span></li> <li><span>Dynamic, innovative, and able to take effective and timely decisions.&nbsp;</span></li> <li><span>Commitment to, and understanding of Save the Children’s aims, values and principles including rights-based approaches&nbsp;</span></li> <li><span>Self-initiator, with good team spirit, and creative in setting out realistic case plans</span></li></ul><p><span><strong>BEHAVIOURS (Values in Practice</strong>)</span></p><br><p><span><strong>Accountability:</strong></span></p><br><ul> <li><span>Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</span></li> <li><span>Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</span></li></ul><p><span><strong>Ambition:</strong></span></p><br><ul> <li><span>Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</span></li> <li><span>Widely shares their personal vision for Save the Children, engages and motivates others</span></li> <li><span>Future orientated, thinks strategically and on a global scale.</span></li></ul><p><span><strong>Collaboration:</strong></span></p><br><ul> <li><span>Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</span></li> <li><span>Values diversity, sees it as a source of competitive strength</span></li> <li><span>Approachable, good listener, easy to talk to.</span></li></ul><p><span><strong>Creativity:</strong></span></p><br><ul> <li><span>Develops and encourages new and innovative solutions</span></li> <li><span>Willing to take disciplined risks.</span></li></ul><p><span><strong>Integrity:</strong></span></p><br><ul> <li><span>Honest, encourages openness and transparency; demonstrates highest levels of integrity.</span></li></ul><p><span><strong>Fraud Prevention:</strong></span></p><br><ul> <li><span>The role holder is expected to uphold high standards of integrity and transparency, and will have access to financial, operational, or programmatic resources that require strict compliance with SCI’s Anti-Fraud and Corruption Policy. This includes responsibility for preventing, identifying, and reporting any suspected fraud, corruption, or misuse of resources in the course of their work.</span></li></ul><p><span><strong>Additional job responsibilities</strong></span></p><br><p><span>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</span></p><br><p><span><strong>Equal Opportunities&nbsp;</strong></span></p><br><p><span>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</span></p><br><p><span><strong>Child Safeguarding:</strong></span></p><br><p><span>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse</span><span>.</span></p><br><p><span><strong>Safeguarding our Staff:</strong></span></p><br><p><span>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</span></p><br><p><span><strong>Health and Safety</strong></span></p><br><p><span>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</span></p><br><br> </div>

Duties And Responsibilities <br> <br>On Product and Competition Knowledge: <br>-Possess comprehensive knowledge of the marketed and competitors’ products in order to answer all clients’ inquiries. <br> <br>On Sales & Market Coverage: <br>-Achieve sales and distribution targets assigned by Area Sales Supervisor (by brand, area, sub-area…). <br>-Mention reasons behind unsuccessful calls and way forward. <br>-Implement sales fundamentals and abide by the steps of call during visits. <br>-Timely request from Area Sales Supervisor cycle amendments upon client closure, new client activation and client potential revision. <br>-Continuously enhance vertical distribution: ensure core SKUs per channel are available at concerned pharmacies. <br>-Continuously enhance horizontal distribution: thoroughly scan assigned area and open timely new customers in order to reach the targeted number of active clients. -Fill and submit visa client on the spot and ensure information inserted is accurate (classification and categorization). <br> <br>On Visibility & Marketing: <br>-Ensure accurate and timely implementation of any marketing initiative and product launch. <br> <br>On Stock Management: <br>-Avoid out-of-stock and overstock situation by accurately assessing the clients’ storage space and placing orders that meet the clients capacity. <br>-Keep the Area Sales Supervisor informed regarding products performance (overachievement/underachievement). <br>-Ensure the implementation of requested stock depletion activity. <br> <br>On Receivables: <br>-Ensure the implementation of the company’s credit policy and procedure. <br>-Timely collect from clients all due invoices or cash collection, avoiding any discrepancy in client accounts. <br>-In case of any modification of client status requiring a revision of client credit terms, fill the excess limit form and follow up until its approval. <br>-Avoid doubtful clients by performing needed reference checks prior to filling an excess limit form. <br>-Inform Area Sales Supervisor and get his approval, in case there is a valid reason to process an order for a client with unpaid dues. <br>-Timely provide customers with statement of account to avoid payment delays and conduct annual reconciliations. <br> <br>On Return Management: <br>-Provide customers with all contractual terms (price list, payment terms) to avoid order return upon delivery and ensure acknowledgment. <br>-Treat customer return request promptly, inform Area Sales Supervisor upon return request, provide rationale behind it and follow up until matter is closed. <br> <br>On Delivery Matters: <br>-Abide by the call cycle to ensure match with delivery cycle. <br>-Investigate any delay in delivery and report the case to the Area Sales Supervisor when needed. <br>-Ensure customer has no unjustified unpaid dues before placing the order to avoid order being blocked at credit level and leading to delivery delays. <br> <br>On Customer Satisfaction and PR: <br>-Identify, advise and fulfill customers’ needs. <br>-Build and maintain good relations with Pharmacies’ decision makers. <br>-Keep Area Sales Supervisor and Sales Manager informed of customer complaints and non-conformities and take corrective actions accordingly. <br>-Ensure excellent customer service by efficiently taking orders, verify product, quantity, price, payment modality... Courteously inform customers about out-of-stock products and assist with substitutes when applicable. <br> <br>On Compliance: <br>-Ensure the implementation of company’s policy and procedures to maximize productivity and avoid risks. <br> <br>On Reporting: <br>-Submit to the Area Sales Supervisor reports including (achievement versus target, price fishing, competitor initiatives, new launched products, challenges, opportunities, recommendations). <br> <br> <br>Education: <br>Bachelor's degree in business administration <br> <br>Experience: <br>1 to 2 years of experience in selling of pharmaceutical products

<p>Aspire Software is looking for a Quality Assurance Analyst to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>Role Overview</p><p>We are looking for an AI-Native QA Manager to transform how software quality is delivered. This is not a traditional QA leadership role we're looking for someone who has already demonstrated measurable improvements in QA productivity, quality, and speed through the practical application of AI, automation, and modern engineering practices. You'll lead a team responsible for quality across multiple SaaS products while fundamentally rethinking how testing is performed. We expect you to leverage AI agents, intelligent test automation, autonomous testing frameworks, and modern CI/CD practices to dramatically increase engineering velocity without compromising quality. Experience in Life Sciences, Healthcare, Medical Devices, or other regulated software environments is highly desirable.</p><p>What You'll Do</p><p>AI-Driven QA Transformation</p><ul><li>Develop and execute an AI-first strategy for software quality.</li><li>Introduce AI tools that significantly improve test creation, maintenance, defect detection, regression testing, and release confidence.</li><li>Evaluate and implement emerging AI QA platforms, coding assistants, autonomous testing tools, and agentic workflows.</li><li>Continuously measure productivity gains and quality improvements from AI adoption.</li></ul><p>QA Leadership</p><ul><li>Lead, coach and develop a distributed QA team.</li><li>Establish quality standards across manual, automated, API, integration, UI and performance testing.</li><li>Drive automation-first thinking while eliminating low-value manual work.</li><li>Build scalable QA processes that support rapid software delivery.</li></ul><p>Engineering Collaboration</p><ul><li>Partner closely with Engineering, Product Management and DevOps.</li><li>Embed quality throughout the SDLC rather than treating QA as a downstream gate.</li><li>Improve developer feedback loops through automation and intelligent tooling.</li><li>Champion shift-left testing practices.</li></ul><p>Modern Test Automation</p><ul><li>Improve automation coverage and reliability.</li><li>Reduce regression execution times through intelligent automation.</li><li>Build maintainable test frameworks integrated into CI/CD pipelines.</li><li>Increase release confidence through automated quality metrics.</li></ul><p>Metrics &amp; Continuous Improvement</p><ul><li>Own metrics such as: Test automation coverage Defect escape rate Mean time to detect defects Regression execution time QA cycle time Release quality Productivity improvements from AI Cost per release Manual effort eliminated</li></ul><p>7+ years in Software QA, including leadership experience. Demonstrated success improving QA productivity through AI, automation, or modern engineering practices. Experience leading QA teams across multiple products. Strong understanding of modern software development practices and CI/CD. Experience with API, UI, integration and end-to-end testing. Strong analytical and problem-solving skills. Comfortable working in fast-moving SaaS environments.</p><p>AI Experience (Highly Important)</p><p>You should have practical experience using tools such as:</p><ul><li>GitHub Copilot</li><li>Cursor</li><li>Claude</li><li>ChatGPT</li><li>AI coding agents</li><li>AI test generation platforms</li><li>Autonomous testing tools</li><li>AI-assisted debugging</li><li>AI-assisted root cause analysis</li></ul><p>We're interested in measurable outcomes, not simply familiarity with AI. Examples include:</p><ul><li>Reduced regression effort by 70%</li><li>Increased automation coverage from 40% to 90%</li><li>Doubled QA throughput</li><li>Reduced escaped defects</li><li>Built AI workflows that replaced repetitive manual testing</li></ul><p>Bonus Experience</p><p>Strong preference for candidates with experience in:</p><ul><li>Life Sciences software</li><li>Clinical software</li><li>Medical Affairs platforms</li><li>GxP environments</li><li>FDA-regulated software</li><li>ISO 13485</li><li>IEC 62304</li><li>HIPAA</li><li>SOC 2</li><li>Other regulated industries (banking, aviation, insurance, government)</li></ul><p>What Success Looks Like (First 12 Months)</p><p>Within your first year, you will:</p><ul><li>Increase QA team productivity by 2 5x through AI and automation.</li><li>Significantly reduce manual regression testing.</li><li>Improve release confidence while increasing release frequency.</li><li>Implement AI-assisted test generation and maintenance.</li><li>Embed quality throughout the SDLC rather than relying on end-of-cycle testing.</li><li>Establish clear quality metrics and executive dashboards.</li><li>Build a culture where QA engineers leverage AI as a core part of their daily workflow.</li></ul><p>Why Join Us</p><p>You'll have the opportunity to reshape software quality from the ground up across a growing portfolio of SaaS products. We believe AI is fundamentally changing software engineering, and we want QA to lead that transformation not follow it. If you're excited about replacing repetitive work with intelligent automation, building AI-enabled teams, and delivering higher-quality software faster, we'd love to hear from you.</p><p><strong>Desired Candidate Profile</strong></p><p>7+ years in Software QA, including leadership experience. Demonstrated success improving QA productivity through AI, automation, or modern engineering practices. Experience leading QA teams across multiple products. Strong understanding of modern software development practices and CI/CD. Experience with API, UI, integration and end-to-end testing. Strong analytical and problem-solving skills. Comfortable working in fast-moving SaaS environments.</p><p>AI Experience (Highly Important)</p><p>You should have practical experience using tools such as:</p><ul><li>GitHub Copilot</li><li>Cursor</li><li>Claude</li><li>ChatGPT</li><li>AI coding agents</li><li>AI test generation platforms</li><li>Autonomous testing tools</li><li>AI-assisted debugging</li><li>AI-assisted root cause analysis</li></ul><p>We're interested in measurable outcomes, not simply familiarity with AI. Examples include:</p><ul><li>Reduced regression effort by 70%</li><li>Increased automation coverage from 40% to 90%</li><li>Doubled QA throughput</li><li>Reduced escaped defects</li><li>Built AI workflows that replaced repetitive manual testing</li></ul><p>Bonus Experience</p><p>Strong preference for candidates with experience in:</p><ul><li>Life Sciences software</li><li>Clinical software</li><li>Medical Affairs platforms</li><li>GxP environments</li><li>FDA-regulated software</li><li>ISO 13485</li><li>IEC 62304</li><li>HIPAA</li><li>SOC 2</li><li>Other regulated industries (banking, aviation, insurance, government)</li></ul>

<p>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>Role Overview</p><p>As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working sometimes during check-in and with guests waiting. You will help customers use our software effectively, answer how-to questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations. This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect. You will resolve as much as possible during the initial interaction. When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over. Tickets are initially triaged and tagged through AI-assisted workflows. You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.</p><p>What You Will Do</p><ul><li>Work the Shared Support Queue</li><li>Pull tickets from the team s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution. The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.</li><li>Support Customers Across Every Channel</li><li>Provide support through phone, email, and chat. Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.</li><li>Answer Product and Workflow Questions</li><li>Help customers understand how to use the software in their day-to-day hotel operations. This includes explaining features, walking users through processes, helping with configuration, and identifying when a how-to question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.</li><li>Work With AI-Assisted Support Tools</li><li>Review AI-generated classifications and drafted responses before relying on them as our answer. Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters. AI output is a starting point. You remain accountable for the accuracy of the response and for confirming that the customer s issue has been resolved.</li><li>Diagnose Issues Across Our Product Portfolio</li><li>Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more. Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.</li><li>Troubleshoot Integrations</li><li>Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.</li><li>Support Card Payments and Terminals</li><li>Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues. Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.</li><li>Support Distribution and OTA Connectivity</li><li>Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.com, Expedia, Agoda, and Airbnb. Recognize the operational impact of distribution issues. For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.</li><li>Maintain Accurate Support Records</li><li>Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.</li><li>Reduce Repeat Contact</li></ul><p><strong>Desired Candidate Profile</strong></p><p>At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role</p><p>A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence</p><p>Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect</p><p>Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests</p><p>Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks</p><p>Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations</p><p>Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders</p><p>Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue</p><p>Ability to manage and prioritize your workload without needing to be given a daily task list</p><p>Strong ownership and follow-through, including confirming that the customer s issue has been resolved</p><p>Beneficial Experience</p><ul><li>Hotel front-desk, reservations, accounting, or back-office experience</li><li>Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider</li><li>Experience with channel managers, booking engines, or OTA extranets</li><li>Experience with Zendesk or a comparable ticketing platform</li><li>SQL knowledge or experience building reports from a relational database</li><li>Basic networking knowledge</li><li>Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness</li><li>Experience supporting SaaS products or connected software platforms</li></ul>

<p><h4>Fine dining restaurant management</h4> <p>The fine dining restaurant managers will lead the front-of-house operation of a premium, ever-evolving dining concepts, delivering an exceptional guest experience within a dynamic seasonal destination. The role requires a strong understanding of luxury hospitality, refined service standards, and the ability to adapt to a concept centred around Mediterranean / American cuisine.</p> <p>The successful candidate will be a confident and inspiring leader, responsible for driving service excellence, developing high-performing teams, and ensuring every aspect of the guest journey reflects the highest standards of quality, sophistication, and hospitality.</p> <p>The role is based in Riyadh, Saudi Arabia for a 6-7 month period.</p> <h4>1. Fine dining operations management</h4> <ul> <li>Oversee day-to-day operations to ensure a seamless, elegant, and refined dining experience.</li> <li>Maintain high standards for food quality, presentation, authenticity, and menu consistency, with special emphasis on traditional and upscale Lebanese dishes.</li> <li>Ensure strict compliance with food safety, hygiene, and fine dining service protocols.</li> <li>Coordinate with the executive chef on menu development, seasonal offerings, and premium Lebanese ingredients.</li> <li>Manage inventory of specialty Middle Eastern ingredients, wines, and premium products.</li> </ul> <h4>2. Leadership & staff development</h4> <ul> <li>Lead by example with a strong, positive leadership style that inspires professionalism and excellence.</li> <li>Recruit, train, and mentor front-of-house and back-of-house staff in fine dining etiquette, Lebanese culinary knowledge, and guest-focused service.</li> <li>Conduct regular performance evaluations and coaching sessions to maintain a high-performing team.</li> <li>Foster a respectful, motivated, and service-oriented culture.</li> <li>Ensure staff adhere to refined table service techniques, wine pairing standards, and cultural hospitality practices.</li> </ul> <h4>3. Guest experience and hospitality</h4> <ul> <li>Create a warm, welcoming, and culturally rich atmosphere that reflects the spirit of Lebanese hospitality.</li> <li>Engage with guests to ensure exceptional service, personal attention, and elegant problem resolution.</li> <li>Handle VIP reservations, special occasions, and premium guest experiences with care and discretion.</li> <li>Address guest concerns promptly and professionally to maintain an elevated dining reputation.</li> </ul> <h4>4. Financial & administrative management</h4> <ul> <li>Oversee budgeting, forecasting, and financial reporting to ensure profitability.</li> <li>Monitor food, beverage, and labor costs while maintaining fine dining quality standards.</li> <li>Negotiate with premium suppliers of Lebanese wines, spices, meats, and specialty products.</li> <li>Manage POS systems, payroll, scheduling, and vendor invoicing.</li> </ul> <h4>5. Marketing & brand representation</h4> <ul> <li>Support marketing initiatives that highlight upscale Lebanese cuisine, cultural dining experiences, and seasonal menus.</li> <li>Maintain strong online and community presence, including reputation management on review platforms.</li> <li>Plan and oversee special events such as Lebanese wine tastings, cultural nights, and chef’s table experiences.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years proven experience as a restaurant manager in a fine dining environment.</li> <li>Strong leadership capabilities with a track record of building and managing high-performing teams.</li> <li>In-depth knowledge of Mediterranean or American cuisine, cultural dining rituals, and menu elements.</li> <li>Exceptional communication, interpersonal, and conflict-resolution skills.</li> <li>Ability to maintain composure and professionalism in a high-pressure, luxury environment.</li> <li>Flexible availability, including evenings, weekends, and holidays.</li> <li>Hospitality or business management education preferred.</li> </ul> <h4>About the company</h4> <p>SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.</p> <p>At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up. Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p> <h4>Crafting a homegrown legacy</h4> <p>All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation. We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p> <h4>Our signature brands</h4> <p>Every brand under our umbrella proudly reflects the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in entertainment, hospitality, F&B, lifestyle, wellness, family & pet entertainment experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.</p> <p>Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc., ensuring full legal protection and readiness for global expansion.</p> <h4>We are only getting started!</h4> <p>Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p> <h4>People first</h4> <p>Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p> <h4>Benefits</h4> <ul> <li>Competitive salary packages – aligned with market standards and experience</li> <li>Visa and flights into the country for non-citizens</li> <li>Accommodation</li> <li>Transportation allowance</li> <li>Career development & internal promotions – grow with us across departments and seasons</li> <li>Creative & collaborative work culture – built on passion, innovation, and attention to detail</li> <li>Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment</li> <li>Experience working on premium events within The Groves, Riyadh Season</li> <li>Cultural diversity – join a team of passionate professionals from around the world</li> </ul> <h4>Join us</h4> <p>Whether you’re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></p><p></p>

HSE Officer <br> <br>Position Overview <br> <br>We are seeking a qualified and experienced Health, Safety, Environment and Security (HSE) Officer to support a building renovation project in Beirut, Lebanon. The successful candidate will be responsible for maintaining high standards of occupational health and safety, environmental protection, site security, and regulatory compliance throughout the project lifecycle. <br> <br>The role requires strong practical experience in vertical construction sites, including work at height, scaffolding, lifting operations, temporary works, demolition, material handling, and coordination of multiple contractors and subcontractors. <br> <br>Position Details <br> <br>Item <br>Details <br>Job title <br>HSE Officer <br>Project <br>Building renovation project <br>Location <br>Beirut, Lebanon <br>Experience <br>5–10 years in health, safety, environment, and security <br>Work schedule <br>Monday–Friday: 9 hours per day; Saturday: half day; Sunday: off <br>Employment type <br>Project-based / full-time <br>Reports to <br>Project Manager <br> <br> <br> <br> <br>Key Responsibilities <br> <br>Health and Safety Management <br> <br>• <br>Implement and monitor the project HSE plan, procedures, policies, and emergency-response arrangements. <br> <br>• <br>Conduct regular site inspections, safety walks, toolbox talks, and safety briefings. <br> <br>• <br>Identify hazards, assess risks, and ensure that suitable control measures are implemented before work begins. <br> <br>• <br>Monitor compliance with approved method statements, risk assessments, permits to work, and safe systems of work. <br> <br>• <br>Investigate incidents, near misses, unsafe acts, and unsafe conditions, and prepare corrective-action reports. <br> <br>• <br>Maintain accurate HSE records, including inspection reports, training registers, permits, incident logs, and corrective-action trackers. <br> <br>• <br>Stop or escalate unsafe work when there is an immediate risk to workers, visitors, the public, property, or the environment. <br> <br>Vertical Construction and Renovation Safety <br> <br>• <br>Supervise safety controls for vertical construction and renovation activities, including work at height, scaffolding, ladders, roof work, façade work, and access through elevated or restricted areas. <br> <br>• <br>Verify that scaffolds, mobile elevated work platforms, ladders, guardrails, lifelines, fall-arrest systems, and other access equipment are properly selected, inspected, erected, used, and maintained. <br> <br>• <br>Monitor demolition, structural alterations, temporary works, excavation, lifting operations, hot work, electrical work, and confined-space activities where applicable. <br> <br>• <br>Ensure that floor openings, edges, shafts, stairwells, balconies, and other fall hazards are properly protected and clearly identified. <br> <br>• <br>Confirm that lifting equipment, lifting accessories, hoists, cranes, and material-handling activities are inspected and operated by competent personnel. <br> <br>• <br>Coordinate safe work interfaces between the client, consultants, contractors, subcontractors, workers, visitors, and building occupants. <br> <br>• <br>Ensure that renovation activities are planned to protect the public, neighboring properties, building users, and existing services. <br> <br>Environmental Management <br> <br>• <br>Monitor environmental controls related to dust, noise, vibration, waste, hazardous materials, water pollution, and spills. <br> <br>• <br>Ensure proper segregation, storage, handling, transport, and disposal of construction and hazardous waste. <br> <br>• <br>Conduct environmental inspections and support compliance with project requirements and applicable Lebanese regulations. <br> <br>• <br>Promote efficient use of water, energy, and materials and report environmental nonconformities. <br> <br>Site Security and Emergency Preparedness <br> <br>• <br>Monitor site access control, visitor registration, worker identification, and security arrangements. <br> <br>• <br>Support the protection of personnel, equipment, tools, materials, and project property. <br> <br>• <br>Develop, communicate, and periodically test emergency procedures for fire, medical incidents, evacuation, structural instability, spills, security threats, and other foreseeable events. <br> <br>• <br>Coordinate emergency drills and maintain emergency equipment, contact lists, assembly points, and response arrangements. <br> <br>Training and Communication <br> <br>• <br>Deliver induction training, task-specific briefings, toolbox talks, and refresher training. <br> <br>• <br>Promote a positive safety culture and encourage workers to report hazards and near misses. <br> <br>• <br>Communicate HSE requirements clearly to workers of different languages, skill levels, and employment backgrounds. <br> <br>• <br>Provide regular HSE performance updates and recommendations to project management. <br> <br>Required Qualifications and Certifications <br> <br>• <br>Bachelor’s degree or technical diploma in Occupational Health and Safety, Environmental Science, Engineering, or a related discipline. <br> <br>• <br>Five to ten years of relevant HSE experience, preferably on building renovation, vertical construction, fit-out, or major maintenance projects. <br> <br>• <br>Recognized HSE certification, such as NEBOSH, IOSH, OS

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>About Wahed:</strong> <br>The global financial system wasn t built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values. </p> <p>At Wahed, we re changing that. We are a global fintech company on a mission to build a new financial system one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible: from pioneering Shariah-compliant equity ETFs, to true riba-free alternatives to high-yield savings accounts, to no-leverage, income-producing real estate investments. If you re driven to help people and believe finance should empower, not exclude, join us in building a more equitable financial future. </p> <p> <strong> <br>Job Brief:</strong> <br>Wahed is looking for an Arabic-speaking Private Clients Service Associate to join our International team and deliver an outstanding experience to our clients. Reporting to the Private Clients Manager, you will be a first point of contact for clients across calls and email - resolving queries quickly, accurately and with genuine care. You will also be the dedicated client service contact for our high-net-worth (HNW) clients, guiding them personally through onboarding and ensuring a smooth, high-touch experience from their very first interaction. This is a client-facing role for someone who combines warmth with attention to detail and takes real pride in helping people. </p> <div> <div> Job Responsibilities: <div> <div> <ul> <li>Act as a first point of contact for clients across calls, email and live chat identifying and assessing their needs and resolving queries promptly and accurately.</li> <li>Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a personalised, high-touch experience and guiding them through onboarding from account opening to first investment.<br>Support clients in Arabic (essential), English (essential), and French (desirable) ensuring clear, professional and culturally attuned communication.</li> <li>Guide clients through onboarding, KYC and account-related processes, coordinating with internal teams where needed to remove friction.</li> <li>Handle complaints with empathy, providing appropriate solutions and alternatives within agreed timeframes, and following up to ensure resolution.</li> <li>Keep accurate records of client interactions, process client accounts and documentation, and maintain trackers for leads and queries generated through company campaigns.</li> <li>Follow communication procedures, guidelines and policies, and ensure adherence to service-level agreements (SLAs) and process deliverables.</li> <li>Take the extra mile to engage clients, build trust, and contribute to a high-quality values-based client experience.<br>Share client feedback and recurring issues with the wider team to help improve our products, processes and service.</li> </ul> </div> </div> </div> </div> <div> <div> Job Specifications: <div> <div> <ul> <li>Fluency in Arabic and English, both written and spoken - this is essential. Fluency in French is desirable.</li> <li>Bachelor s degree with 2+ years experience in a client service role, ideally within financial services or fintech.</li> <li>Proven customer support or client-service experience, with strong phone, email and chat handling skills and active listening.</li> <li>Experience supporting high-net-worth or premium clients, or a clear aptitude for delivering a high-touch, professional service.</li> <li>Client-oriented, with the ability to adapt and respond to different types of clients and personalities.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong attention to detail and accuracy in record-keeping and following processes.</li> <li>Ability to multi-task, prioritise and manage time effectively, delivering high-quality work to deadlines.</li> <li>Familiarity with the UAE financial-services landscape and/or an interest in Shariah-compliant finance is an advantage.</li> </ul> <div> </div> <div>If you love helping people, take pride in delivering an exceptional client experience, and want to be part of a values-based FinTech growing in the UAE, we d love to hear from you.</div> </div> </div> </div> </div> <div> <div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div> </div></div></section>

<p>About Global Gate Global Gate is an independent Diversified Financial Group delivering wealth management, asset management, private banking, insurance and alternative investment management (private equity and real estate) activities. Founded in 2013 with a vision to build a global institution that stands the test of time, the Group manages $8bn in assets and operates across seven offices - London, Geneva, New York, Paris, Luxembourg, Dubai and Beirut. Global Gate puts its clients' interests at the heart of everything it does, delivering a full-spectrum approach to protecting their assets, growing their wealth, and building relationships that last across generations. Why This Role is Unique We are seeking a Senior Communications Manager. This is a unique opportunity to build the function from the ground up, shaping the Group's communication strategy across internal and external audiences while supporting its continued international growth. Working closely with senior leadership, the successful candidate will define and execute a comprehensive communications strategy that strengthens the Group s reputation, enhances brand visibility, and ensures consistent messaging across regions and business lines. The role combines strategic vision with hands-on execution and will influence executive positioning, corporate reputation, internal communication, and the continued development of the Group s communication culture. Location The location will remain flexible and will be considered based on the candidate s profile and the needs of the Group. The role will involve regular interaction across Global Gate s international offices and travel when required. Key Responsibilities External Communications Develop the Group communication strategy and narrative, translating Global Gate s business, culture, positioning, and achievements into clear and compelling communications for different external audiences. Strengthen and protect the Global Gate brand, ensuring consistent positioning, identity, messaging, and communication standards across business lines and markets. Lead the Group s media and public relations activity, building trusted relationships with journalists and relevant external stakeholders and identifying opportunities to strengthen the Group s visibility. Advise and support senior leadership on executive communications, including key messages, speeches, thought leadership, media preparation, and external positioning. Oversee the Group s corporate website and digital communication channels, including social media, content strategy, SEO, SEM, and communication analytics. Develop targeted communication approaches for different audiences and markets, reflecting business priorities and relevant cultural and market considerations. Coordinate communication around external events, sponsorships, partnerships, and other strategic Group initiatives. Monitor the Group s external profile and reputation, preparing and coordinating an appropriate communication response when reputational or crisis-related matters arise. Measure the effectiveness of communication initiatives, using relevant data and insights to continuously improve reach, engagement, and impact. Internal Communications Build the Group s internal communication approach, creating the appropriate governance, channels, formats, and communication rhythm across Global Gate. Establish a network of communication stakeholders across business lines and locations, enabling effective information flow and greater consistency across the Group. Develop practical communication templates, standards, and tools that support clear and consistent communication across divisions. Partner with leadership and business teams on communications linked to strategic initiatives and organizational change, including acquisitions, integrations, restructurings, and new processes. Adapt communications to different cultural and geographical contexts while maintaining alignment with the Group s shared identity and values. Build understanding and engagement around the Communications function, helping stakeholders recognize how effective communication supports the business, its people, and its reputation. Qualifications and Key Skills Education Bachelor s or Master s degree in Communications, Marketing, Public Relations, Journalism, Business, or a related field. Experience 8+ years of experience across corporate and 360 communications, preferably within financial services, asset management, private banking, investments, or a related industry. Previous experience establishing, building, or significantly developing a Communications function is strongly preferred. Experience operating within an international and multicultural organization is a strong advantage. Fluency in French and English is mandatory. Willingness to travel internationally as business needs require. Technical / Functional Skills Corporate Communications: Strong experience across media relations, corporate and brand communications, executive communications, reputation management, and external positioning. Communication Strategy: Ability to design and execute a comprehensive communication strategy aligned with the Group s business priorities. Executive Advisory: Experience advising senior leaders on key messaging, thought leadership, speeches, media engagement, and executive positioning. Media and Stakeholder Relations: Ability to build trusted relationships with journalists, external stakeholders, and relevant communication partners.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Bachelor s or Master s degree in Communications, Marketing, Public Relations, Journalism, Business, or a related field. Experience 8+ years of experience across corporate and 360 communications, preferably within financial services, asset management, private banking, investments, or a related industry. Previous experience establishing, building, or significantly developing a Communications function is strongly preferred. Experience operating within an international and multicultural organization is a strong advantage. Fluency in French and English is mandatory. Willingness to travel internationally as business needs require. Technical / Functional Skills Corporate Communications: Strong experience across media relations, corporate and brand communications, executive communications, reputation management, and external positioning. Communication Strategy: Ability to design and execute a comprehensive communication strategy aligned with the Group s business priorities. Executive Advisory: Experience advising senior leaders on key messaging, thought leadership, speeches, media engagement, and executive positioning. Media and Stakeholder Relations: Ability to build trusted relationships with journalists, external stakeholders, and relevant communication partners. Digital Communications: Strong understanding of social media strategy, SEO, SEM, digital content management, and communication analytics. Storytelling and Content Development: Excellent writing and storytelling capabilities, with the ability to translate complex financial and business topics into clear and engaging communications. Communication Measurement: Ability to define relevant communication metrics and use performance insights to improve communication effectiveness. Behavioral Competencies Leadership and Influence: Ability to build and lead the Communications function while influencing stakeholders across different levels, business lines, and locations. Strategic Thinking: Ability to understand business priorities and translate them into practical communication strategies and actions. Entrepreneurial Mindset: Comfortable building from the ground up and operating in a growing organization where structures and ways of working continue to evolve. Function Building and Credibility: Ability to establish the Communications function, build trust across the organization, and demonstrate its value to senior stakeholders and business teams. Relationship Building: Strong interpersonal skills and the ability to establish credibility with senior leaders, colleagues, media contacts, and external stakeholders. Organization and Execution: Highly organized, with strong project management, prioritization, and delivery skills. Adaptability: Able to operate effectively across different cultures, geographies, business priorities, and stakeholder expectations. Collaboration and Humility: Able to take ownership and act proactively while remaining collaborative, open, and grounded.</p>