Information Systems Jobs in Lebanon

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Our Opportunity We are seeking an experienced Senior Trainer Open-Source Intelligence (OSINT), Digital Investigations &amp; Analytical Tradecraft to design, develop, and deliver advanced training programmes for governmental, public-sector, security, investigative, and analytical professionals. The successful candidate will strengthen participants capabilities in information collection, verification, analysis, reporting, and decision-making through practical, scenario-based training. The role may also include advisory and institutional capacity-development support aimed at strengthening analytical practices, workflows, and organizational capabilities.</p><p>You will</p><p>Training Design &amp; Delivery</p><ul><li>Design and deliver advanced training programmes, workshops, simulations, and practical exercises.</li><li>Develop curricula, lesson plans, participant manuals, facilitator guides, presentations, and assessment tools.</li><li>Adapt content to different levels of participant expertise and institutional requirements.</li><li>Evaluate participant performance and learning outcomes.</li></ul><p>Technical Areas of Expertise</p><p>The trainer must be capable of delivering training covering:</p><ul><li>Intelligence fundamentals, intelligence cycle, analytical workflows, and collection planning.</li><li>OSINT methodologies, source evaluation, verification, corroboration, and structured analytical techniques.</li><li>Online investigations, attribution methodologies, social media intelligence (SOCMINT), geolocation, chronolocation, and digital content verification.</li><li>Detection and analysis of misinformation, disinformation, influence operations, AI-generated content, and manipulated media.</li><li>Satellite imagery interpretation, GIS applications, aviation and maritime tracking, link analysis, network mapping, data visualization, and analytical reporting.</li><li>Intelligence reporting, briefing techniques, operational security (OPSEC), digital security, and ethical, legal, privacy, and human-rights considerations.</li><li>Integration of artificial intelligence tools into analytical and investigative workflows.</li></ul><p>Institutional Capacity Development</p><ul><li>Conduct training needs assessments and competency-gap analyses.</li><li>Support the development of analytical workflows, methodologies, SOPs, standards, and guidance documents.</li><li>Provide recommendations for sustainable capability development and knowledge-transfer mechanisms.</li><li>Deliver mentor, coach, and post-training advisory support where required.</li></ul><p>To Be Successful in The Role You Will Need</p><ul><li>10+ years of professional experience in OSINT, intelligence analysis, investigations, law enforcement, military intelligence, national security, digital investigations, or related fields.</li><li>Proven experience designing and delivering training programmes for governmental, public-sector, security-sector, law-enforcement, military, intelligence, or investigative audiences.</li><li>Native or near-native proficiency in Arabic and professional proficiency in English.</li><li>Demonstrated expertise in intelligence analysis, digital investigations, verification methodologies, geolocation, and SOCMINT.</li><li>Practical experience using GIS platforms, satellite imagery tools, link-analysis software, investigative technologies, and AI-enabled analytical tools.</li><li>Experience conducting training needs assessments and translating findings into training curricula and learning objectives.</li><li>Experience developing training materials, participant manuals, facilitator guides, SOPs, analytical guidance documents, or institutional capacity-development products.</li><li>Strong facilitation, presentation, curriculum-development, mentoring, and adult-learning skills.</li><li>Demonstrated understanding of legal, ethical, privacy, and human-rights considerations relevant to OSINT and digital investigations.</li></ul><p>Preferred Qualifications</p><ul><li>Experience working with international law-enforcement, intelligence, security, investigative, or multilateral organizations.</li><li>Previous experience with INTERPOL, Europol, UNODC, NATO, police academies, military academies, or similar institutions.</li><li>Experience delivering training in the MENA region.</li><li>Familiarity with Arabic-, English-, and French-language information environments.</li><li>Experience supporting investigations related to terrorism, violent extremism, organized crime, trafficking networks, illicit finance, cybercrime, sanctions evasion, border security, or conflict-related investigations.</li><li>Experience supporting the establishment, strengthening, or modernization of analytical, investigative, intelligence, or OSINT units.</li><li>Experience developing institutional policies, SOPs, analytical standards, knowledge-management systems, monitoring and evaluation frameworks, or organizational capability reviews.</li><li>Training-of-Trainers (ToT) certification or demonstrated ToT experience.</li><li>Relevant certifications in intelligence analysis, OSINT, GIS, investigations, cybersecurity, digital forensics, or related disciplines.</li><li>Security clearance or eligibility to obtain one, where applicable.</li></ul><p>Key Competencies</p><ul><li>Strong analytical and critical-thinking skills.</li><li>Ability to assess organizational analytical maturity and recommend practical improvements.</li><li>Ability to translate complex technical methodologies into practical learning outcomes.</li><li>Strong instructional design, facilitation, and communication skills.</li><li>Experience designing realistic investigative and analytical scenarios.</li><li>Strong report-writing, documentation, and stakeholder-engagement capabilities.</li><li>Cultural awareness and ability to work effectively with diverse audiences.</li><li>Ability to train using both commercial and open-source tools to support sustainability and institutional adoption.</li></ul><p>Deliverables</p><p>The selected trainer will be expected to:</p><ul><li>Conduct training needs assessments and competency-gap analyses, where required.</li><li>Develop training curricula, agendas, manuals, guides, presentations, assessments, and reference materials.</li><li>Deliver training sessions in Arabic, including practical exercises, simulations, and scenario-based learning activities.</li><li>Evaluate participant performance and produce competency evaluation reports.</li><li>Provide recommendations for institutional strengthening and future capacity-development activities.</li><li>Deliver mentoring and coaching support, where required.</li><li>Submit a final report summarizing activities, outcomes, lessons learned, and recommendations.</li><li>Provide a repository of training materials and resources for future use.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>10+ years of professional experience in OSINT, intelligence analysis, investigations, law enforcement, military intelligence, national security, digital investigations, or related fields.</li><li>Proven experience designing and delivering training programmes for governmental, public-sector, security-sector, law-enforcement, military, intelligence, or investigative audiences.</li><li>Native or near-native proficiency in Arabic and professional proficiency in English.</li><li>Demonstrated expertise in intelligence analysis, digital investigations, verification methodologies, geolocation, and SOCMINT.</li><li>Practical experience using GIS platforms, satellite imagery tools, link-analysis software, investigative technologies, and AI-enabled analytical tools.</li><li>Experience conducting training needs assessments and translating findings into training curricula and learning objectives.</li><li>Experience developing training materials, participant manuals, facilitator guides, SOPs, analytical guidance documents, or institutional capacity-development products.</li><li>Strong facilitation, presentation, curriculum-development, mentoring, and adult-learning skills.</li><li>Demonstrated understanding of legal, ethical, privacy, and human-rights considerations relevant to OSINT and digital investigations.</li><li>Experience working with international law-enforcement, intelligence, security, investigative, or multilateral organizations.</li><li>Previous experience with INTERPOL, Europol, UNODC, NATO, police academies, military academies, or similar institutions.</li><li>Experience delivering training in the MENA region.</li><li>Familiarity with Arabic-, English-, and French-language information environments.</li><li>Experience supporting investigations related to terrorism, violent extremism, organized crime, trafficking networks, illicit finance, cybercrime, sanctions evasion, border security, or conflict-related investigations.</li><li>Experience supporting the establishment, strengthening, or modernization of analytical, investigative, intelligence, or OSINT units.</li><li>Experience developing institutional policies, SOPs, analytical standards, knowledge-management systems, monitoring and evaluation frameworks, or organizational capability reviews.</li><li>Training-of-Trainers (ToT) certification or demonstrated ToT experience.</li><li>Relevant certifications in intelligence analysis, OSINT, GIS, investigations, cybersecurity, digital forensics, or related disciplines.</li><li>Security clearance or eligibility to obtain one, where applicable.</li></ul><p>Key Competencies</p><ul><li>Strong analytical and critical-thinking skills.</li><li>Ability to assess organizational analytical maturity and recommend practical improvements.</li><li>Ability to translate complex technical methodologies into practical learning outcomes.</li><li>Strong instructional design, facilitation, and communication skills.</li><li>Experience designing realistic investigative and analytical scenarios.</li><li>Strong report-writing, documentation, and stakeholder-engagement capabilities.</li><li>Cultural awareness and ability to work effectively with diverse audiences.</li><li>Ability to train using both commercial and open-source tools to support sustainability and institutional adoption.</li></ul><p></p></section>

<p><h4>Job description</h4> <p>As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best—for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.</p> <br> <h4>Industrial maintenance mechanic</h4> <p>Hartford, WI | $32–$42/hour | Shift positions available<br> Relocation assistance available for qualified candidates (100+ miles away)</p> <p>Are you a seasoned tradesperson with a sharp eye for diagnosing mechanical issues and keeping complex equipment running at peak performance? Quad is looking for experienced maintenance mechanics to join our Hartford, WI facility, where your skills in troubleshooting industrial print equipment will be highly valued and rewarded.</p> <p>We’re a global marketing experience company and one of the largest magazine and direct-mail printers in the U.S. With over 10,000 employees in 11 countries, we’re built on innovation, efficiency, and respect for the people who make it all happen.</p> <br> <h4>Why skilled tradespeople choose Quad</h4> <ul> <li>Competitive pay based on your experience and technical expertise</li> <li>Comprehensive benefits including medical, dental, vision, and more</li> <li>Compressed work week = more time for life outside of work</li> <li>On-site fitness center to stay sharp and strong</li> <li>Relocation assistance for qualified candidates ready to make a move</li> <li>Respect for your craft—we know the value of skilled trades and invest in your success</li> </ul> <br> <h4>What you’ll tackle</h4> <ul> <li>Troubleshooting and repairing industrial print equipment to minimize downtime</li> <li>Performing preventative maintenance and system upgrades</li> <li>Installing and servicing mechanical components like gearboxes, bearings, compressors, and drive systems</li> <li>Collaborating with production teams to ensure smooth operations and high-quality output</li> </ul> <br> <h4>What you bring to the table</h4> <ul> <li>Proven mechanical maintenance experience in a manufacturing environment</li> <li>Expertise in diagnosing and resolving issues with print machinery</li> <li>Training in welding, hydraulics, blueprint reading, and machine trades math</li> <li>Ability to work a 12-hour rotating schedule (days/nights/weekends/holidays)</li> <li>Self-motivation, clear communication, and a commitment to safety</li> <li>Physical ability to lift up to 50 lbs and work on your feet for extended periods</li> </ul> <br> <h4>Are you ready to put your skills to work?</h4> <p>If you’re a hands-on problem solver with a passion for precision and a talent for troubleshooting print equipment, Quad is ready to welcome you. Apply today and join a team that respects your trade, rewards your expertise, and helps you build a career you’re proud of.</p> <br> <h4>Additional information</h4> <p>The actual rate of pay offered will vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, the total compensation package may include overtime and shift differentials, depending on the role. Quad offers benefits including medical, dental, and vision coverage, paid time off, insurance, annual discretionary match to 401(k) based on company performance, life insurance, and other voluntary supplemental insurance coverages, plus childbirth short-term insurance, paid parental leave, adoption and surrogacy benefits, pet insurance, and more.</p> <p>If you're ready to take the next step in your career with Quad, apply today and become part of a team that values growth, innovation, and your potential to excel.</p> <br> <p>We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.</p> <br> <h4>Equal opportunity employer</h4> <p>Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging—a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.</p> <br> <h4>Drug-free workplace</h4></p><p></p>

# Office Manager <br> <br>Location: Lebanon (on site) <br>Reports to: General Manager <br>Department: Administration <br>Industry: FMCG (import and distribution) <br> <br>--- <br> <br>## About the Company <br> <br>A well established Lebanese FMCG company with more than 35 years in the market. The company imports fast moving consumer goods from international principals and distributes them across Lebanon through a wide retail, wholesale and modern trade network. Company name is disclosed to shortlisted candidates. <br> <br>--- <br> <br>## Purpose of the Role <br> <br>This role keeps the company running day to day. It covers the office itself, but the larger part of the job is making sure the different parts of the business move together: warehouse, fleet, sales support, administration and the outside providers the company depends on. The person in this seat is the one management turns to when something needs to be organised, chased, fixed or coordinated across departments, and the one department heads coordinate through when a request touches more than one team. <br> <br>It suits someone who is organised, hands on, and comfortable being responsible for outcomes that depend on other people delivering. <br> <br>--- <br> <br>## Key Responsibilities <br> <br>### Office and Administration <br>- Run the daily operation of the office and make sure it is properly staffed, supplied and functioning. <br>- Supervise administrative staff, receptionists, drivers, messengers and cleaning staff, including scheduling, attendance and daily task assignment. <br>- Manage office supplies, equipment, furniture and stationery, from requisition through purchase, receipt and distribution. <br>- Maintain company files, records and archives, both physical and digital, with a structure people can actually find things in. <br>- Organise meetings, visits and travel arrangements for management and visiting principals, including hotels, transport and itineraries. <br>- Handle incoming correspondence, courier, calls and visitor flow. <br> <br>### Day to Day Coordination Across Departments <br>- Act as the coordination point between Sales, Warehouse, Procurement, Finance and Administration so that requests do not sit unanswered. <br>- Follow up daily on open items across the business and escalate anything that is stuck to the General Manager with a proposed solution, not just a problem. <br>- Prepare and circulate daily and weekly status reports on the areas under this role. <br>- Support management in preparing information for meetings, reviews and decisions. <br>- Take on assignments and projects delegated by the General Manager and carry them to completion. <br> <br>### Warehouse, Delivery and Fleet Support <br>- Coordinate with the warehouse on receiving schedules, delivery planning and dispatch, so that shipments and orders move on time. <br>- Monitor delivery performance, route coverage and customer delivery complaints, and follow up until each case is closed. <br>- Manage the company vehicle fleet: registration, insurance, mechanic, licences, fuel, maintenance schedules, repairs and vehicle records. <br>- Track driver assignments, licences and vehicle handovers. <br>- Coordinate with third party transporters and service providers where used. <br> <br>### Facilities, Utilities and Assets <br>- Manage premises: office, warehouse and any branch location. Maintenance, cleaning, security, generator, electricity, water, internet and telephone. <br>- Handle contracts and relationships with landlords, maintenance contractors, security companies, insurance providers, telecom and utility providers. <br>- Maintain the company asset register and follow the condition, location and custody of each asset. <br>- Oversee health, safety and general workplace conditions, including firefighting equipment, emergency exits and first aid supplies. <br> <br>### Purchasing of Non Trade Items and Cost Control <br>- Handle purchasing of general services and non trade items: office needs, maintenance, printing, promotional and marketing material, and similar. <br>- Collect quotations, compare, and recommend the supplier before committing. <br>- Monitor spending against budget for office, facilities, fleet and general administration, and report variances. <br>- Review supplier invoices for accuracy before submitting them to Finance for payment. <br>- Identify and act on savings without letting service quality drop. <br> <br>### Process, Policy and Systems <br>- Document and improve internal administrative procedures, forms and workflows so the same task is done the same way each time. <br>- Enforce company policies and the approval matrix across the areas under this role. <br>- Make sure transactions and records go through the company system properly rather than staying on someone's desk. <br>- Support internal and external audit requests related to administration, assets and general expenses. <br> <br>### People and Government Related Support <br>- Support HR with attendance records, leave tracking, staff files, onboarding logistics and new joiner setup. <br>- Follow up on official and government related paperwork with the relevant authorities and the company's

<p><b>Mission Description</b></p><p><b>The Monitoring, Evaluation, Acco</b>untability &amp; Learning (MEAL) Officer is a key position supporting the implementation of the two projects, PAR and e-Services. S/He will contribute to the operationalization of the projects’ MEAL frameworks and support the effective implementation of MEAL activities across the interventions.</p><p><br></p><p>The MEAL Officer will support the implementation of routine monitoring and data collection activities, including field visits, stakeholders follow-up, Means of Verification (MoVs), and the collection and analysis of quantitative and qualitative data related to projects outputs and outcomes. S/He will contribute to tracking progress against project indicators, ensuring data quality and consistency, and supporting timely reporting processes, including updates required for donor reporting platforms (OPSYS) and internal EF monitoring systems.</p><p><br></p><p>In coordination with the Governance portfolio manager, the project teams and the Country Direction MEAL function, the MEAL Officer will support the development and adaptation of MEAL tools, methodologies, databases, and data collection instruments, while ensuring compliance with EF MEAL standards, donor guidelines, and accountability requirements. The position will also contribute to strengthening data management, documentation, archiving, and learning processes, including the use of automated systems to support efficient data analysis, visualization, knowledge management, and evidence-based decision-making throughout projects implementation.</p><p><br></p><p>Essential Responsibilities:</p><p><br></p><p>Monitoring and Evaluation</p><p><br></p><p>Develop and implement comprehensive intervention MEAL plans for assigned interventions, ensuring alignment with donor, EF, and global MEAL standards.</p><p>Develop the e-Services monitoring and evaluation strategy and plan during the Inception phase and revise the logical framework.</p><p>Draft the ToRs for the recruitment of external evaluation firms (midterm review, final evaluation and capitalisation)</p><p>Ensure timely and high-quality implementation of MEAL activities, including qualitative and quantitative data collection, based on the established MEL System and MEAL Calendars.</p><p>Ensure proper MEL documentation in accordance to EF standards, including maintaining MAEL folders, raw and analytic datasets, evidence, tools, analysis workbooks, and all related documentation.</p><p>Ensure a comprehensive and updated database for the projects.</p><p>Lead the implementation of data collection activities in close coordination with the project expert and technical team.</p><p>Lead the preparation of the MEAL narrative components of donor and internal reports, ensuring clear presentation of results, rigorous analysis of outputs and outcomes, proper interpretation of findings, and evidence-based reporting aligned with indicators’ results.</p><p>Organize and lead data collection activities especially for qualitative data, this will include the design and implementation of outcome measurement exercises to capture behavioral, organizational, and institutional changes resulting from the intervention. Particular attention will be given to stakeholder consultation and accountability mechanisms, fostering meaningful engagement, transparency, and continuous learning throughout the project cycle and across EF country portfolio.</p><p>Adapt and strengthen data collection tools as needed to ensure accurate measurement of EF internal and country-level indicators, and guarantee the availability of reliable data to inform evidence-based decision-making at the Country Direction level.</p><p>Support the implementation of internal project quarterly and annual reviews in line with Expertise France MEAL guidelines, ensuring the use, adaptation, and updating of relevant EF tools and templates to facilitate structured reflection and indicators assessment.</p><p>Maintain a chronological record of progress against targets, and contributing to the design and structuring of the two projects database to guarantee data accuracy, traceability, and availability for donor reporting and audit purposes.</p><p>Rolling out and put in place the monitoring and evaluation MEAL tools, software licenses, communication methods, collection and analysis using KOBO, ODK, dashboard, etc).</p><p>Support the preparation and submission of regular reporting for EUD platform OPSYS.</p><p>Accountability and Learning</p><p><br></p><p>For the relevant project(s), develop tools and methodologies to implement the accountability and learning components of the MEAL Plan, including stakeholder feedback, consultation, and recommendations tracking mechanisms.</p><p>Lead the implementation of Key Informant Interviews (KIIs), Focus Group Discussions (FGDs), and stakeholder consultation sessions, and ensure proper analysis and reporting of the findings.</p><p>Follow up on the recommendations and action plans resulting from accountability and learning activities to support their effective implementation.</p><p>Ensure proper planning and follow-up of the projects’ capitalization and learning exercises to support knowledge management and adaptive implementation.</p><p><br></p><p><br></p><p>Required Profile</p><p>Education</p><p>Graduate degree in social` sciences, international cooperation, project management, applied statistics, development economics, or any other relevant field. Advanced certificate in MEAL is preferred.</p><p>Experience in designing, implementing, and operating project MEAL systems from project initiation to closeout stages</p><p>At least 5 years’ professional experience in monitoring, information management, data collection and/or evaluation for international projects/donors/organizations, development projects, preferably in the field of humanitarian/social development/education or refugees, aid to displaced persons;</p><p>Good command of data collection software (Kobo Tool Box, Survey CTO, ODK, etc.), data analysis and visualization software (PowerBI), and good knowledge of more comprehensive monitoring software;</p><p>Experience in database design and management;</p><p>Experience in designing, facilitating and evaluating training for adults in the field of MEAL will be considered favorably;</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

Company Description <br>ProPack, founded in Lebanon in 2015, specializes in providing top-tier label printing solutions in the Middle East. With over 22 years of experience in the packaging and printing industry, ProPack offers advanced technologies and high-quality materials to carve out its niche in the MENA Region and GCC countries. The company ensures precision and quality in label printing by using imported materials from Europe or America and implementing strict quality control measures. <br>________________________________________ <br>Role Description <br>We are looking for a skilled and motivated IT Support / Network Administrator to join our team at ProPack. This full-time, on-site role is based in Lebanon. <br>The ideal candidate will be responsible for managing the company’s IT infrastructure, ensuring smooth day-to-day operations, providing technical support to employees, and maintaining secure and efficient systems and networks. <br>________________________________________ <br>Key Responsibilities <br>• Provide first and second-level IT support for hardware, software, and network issues. <br>• Install, configure, and troubleshoot desktop PCs, laptops, printers, and peripherals. <br>• Manage and maintain Windows Servers and various on-premises applications. <br>• Set up accounts, workstations, and system access for new employees. <br>• Monitor performance and maintain IT systems according to business requirements. <br>• Configure, maintain, and troubleshoot VLANs, switches, routers, and firewalls. <br>• Manage backups and implement disaster recovery solutions. <br>• Ensure cybersecurity best practices through access controls, antivirus, firewalls, and secure configurations. <br>• Upgrade systems with new releases, patches, and models. <br>• Support and maintain email services, Microsoft 365, and Active Directory. <br>• Document IT infrastructure: technical guides, and manuals for procedures. <br>• Develop expertise and train staff on new technologies and IT policies. <br>• Collaborate with vendors and service providers to resolve escalated issues. <br>________________________________________ <br>General Requirements <br>• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical field. <br>• 1–3 years of proven experience in IT support and network/system administration. <br>• Proven experience in IT support and network/system administration. <br>• Strong knowledge of networking (LAN, WAN, TCP/IP, DNS, DHCP, VLANs). <br>• Hands-on experience with routers, switches, firewalls, and Windows/Linux servers. <br>• Knowledge of containerization and cloud technologies is a plus. <br>• Proven knowledge in cybersecurity and best practices for system/network hardening. <br>• Excellent problem-solving skills, attention to detail, and proactive mindset. <br>• Outstanding communication skills, with the ability to clearly document and explain technical details. <br>• Industry certifications (CCNA, CompTIA NetworK+, MCSA, etc.) are considered an advantage. <br>• HikVision knowledge is a plus. <br>• Coding skills in Laravel + Vue are a plus.________________________________________ <br>What We Offer <br>• A dynamic and professional work environment. <br>• Competitive salary based on experience and qualifications. <br>• Opportunities for continuous learning, training, and career growth

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a AI Developer to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the job: This role sits at the center of that buildout.<br> You’ll ship near-term product features while helping us make the right architectural decisions for what’s coming.<br> We need someone who can execute and see around corners someone who understands both the product experience and the platform mechanics underneath it.<br> Key Responsibilities Build and ship AI features within the Ad Orbit product using our PHP/MySQL/React/Node stack with OpenAI API integration.<br> Extend Astro Core chatbot capabilities new read/write actions, graph generation, analysis outputs.<br> Help improve the external MCP connector schema, authentication, capability surface.<br> Own prompt engineering for product features: design, test, iterate, and document prompts as first-class product artifacts.<br> Build the token metering and usage tracking layer per-feature, per-customer, per-tier.<br> Design and implement guardrails, access controls, and rate limiting across the Astro AI platform layer.<br> Contribute to agent architecture decisions: tool access, memory design, token pool isolation, training data boundaries.<br> Monitor AI feature performance in production latency, cost, output quality, failure modes and drive improvements.<br> Stay current on the AI tooling landscape and bring concrete recommendations to the team.<br> AI Product Development Hands-on experience integrating LLM APIs (OpenAI, Anthropic, or similar) into production applications used by real customers.<br> Prompt engineering fluency: system prompts, few-shot examples, structured outputs, tool/function calling, chain-of-thought patterns.<br> Understanding of token economics: cost per call, context management, model selection tradeoffs across feature types.<br> Experience building quality evaluation and output validation frameworks around AI features.<br> Awareness of AI-specific risks: hallucination, prompt injection, data leakage, output inconsistency.<br> Platform &amp; Architecture Thinking Experience designing or contributing to metered usage systems — API rate limiting, consumption tracking, billing integration.<br> Familiarity with designing MCP (Model Context Protocol) — understanding of how LLM-native integrations differ from traditional REST.<br> Ability to reason about multi-tenant access controls: how AI features should behave differently across customer tiers.<br> Understanding of agent architecture patterns: tool registries, memory types, token pool management, task delegation.<br> Core Stack React and Node: able to build frontend components that surface AI features, including data visualizations.<br> Solid PHP development experience — comfortable extending a production codebase, not just greenfield.<br> MySQL: schema design, query optimization, and data modeling for AI feature state and usage tracking.<br> Typescript: used on the backend of the MCP layerBachelor’s degree in computer science, Information Systems, Engineering or a related field.<br> 3+ years of experience in consulting, digital transformation, enterprise software implementation, or AI-related projects.<br> Strong understanding of Artificial Intelligence, Machine Learning, Generative AI, and automation concepts.<br> Strong presentation, communication, and stakeholder management skills.<br> Experience working directly with customers and senior business stakeholders.<br> Excellent problem-solving and analytical skills.<br></span> </div>

<p><h4>About Lucidya</h4> <p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p> <p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p> <p>Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.</p> <h4>Why this role matters</h4> <p>We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.</p> <p>Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.</p> <p>As a Senior Product Designer, you'll help define what that future looks like.</p> <p>You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.</p> <p>This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.</p> <h4>What you'll do</h4> <ul> <li><strong>Design experiences that make AI feel trustworthy</strong><br> You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene. Success means customers feel empowered by AI rather than uncertain about it.</li> <li><strong>Turn complex problems into intuitive workflows</strong><br> Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control. You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.</li> <li><strong>Raise the quality bar across the product</strong><br> You'll contribute polished, thoughtful design work that improves the overall quality of the platform. From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.</li> <li><strong>Help customers adopt AI faster</strong><br> The best AI capabilities create no value if users don't trust them enough to use them. You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.</li> <li><strong>Design for Arabic-first enterprise users</strong><br> You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.</li> <li><strong>Build systems, not just screens</strong><br> You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases. We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.</li> <li><strong>Use research to inform decisions</strong><br> You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior. We care about evidence and outcomes more than opinions.</li> <li><strong>Elevate the people around you</strong><br> We believe great design teams improve together. You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.</li> </ul> <h4>The challenges you'll tackle</h4> <p>Some of the questions you'll be helping us answer include:</p> <ul> <li>How do users remain in control when AI can act independently?</li> <li>When should an AI agent ask for approval versus acting autonomously?</li> <li>How do we communicate uncertainty, confidence, and reasoning without overwhelming users?</li> <li>How do we design graceful recovery experiences when AI gets things wrong?</li> <li>How do we reduce cognitive load instead of simply moving it elsewhere?</li> <li>How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?</li> <li>How do we create AI experiences that feel equally natural in Arabic and English?</li> </ul> <p>These are not solved problems. You'll help define the answers.</p> <h4>Requirements</h4> <h4>Who you are</h4> <p>You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.</p> <p>You likely bring:</p> <ul> <li>5+ years of experience designing B2B SaaS or enterprise software products.</li> <li>A portfolio that demonstrates strong product thinking, not just attractive interfaces. We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.</li> <li>Strong UX and interaction design skills. You naturally think through workflows, states, edge cases, and user behavior.</li> <li>Excellent visual design craft. You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.</li> <li>Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.</li> <li>Experience conducting or contributing meaningfully to user research and usability testing.</li> <li>The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.</li> <li>Comfort operating in ambiguity. You can take loosely defined challenges and create clarity, structure, and momentum.</li> <li>Strong communication skills. You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.</li> </ul> <p>Beyond experience, you'll thrive here if:</p> <ul> <li>You're curious and continuously learning.</li> <li>You seek feedback and give it constructively.</li> <li>You care more about solving customer problems than protecting your ideas.</li> <li>You're comfortable taking ownership and moving work forward without waiting for perfect instructions.</li> <li>You enjoy collaborating with people who challenge your thinking and raise your standards.</li> <li>You measure success by the impact your work creates, not just the volume of work produced.</li> </ul> <h4>Bonus points</h4> <p>While not required, we'd be particularly excited if you have experience with:</p> <ul> <li>AI products, copilots, agents, or autonomous systems.</li> <li>Designing experiences that communicate AI confidence, reasoning, and uncertainty.</li> <li>RTL and Arabic-first product design.</li> <li>Design systems and platform-scale design thinking.</li> <li>Responsible AI, explainability, or AI ethics principles.</li> <li>SaaS businesses serving enterprise customers in the Middle East.</li> </ul> <h4>What you can expect from us</h4> <p>At Lucidya, designers are not here to make screens look better after decisions have already been made.</p> <p>You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.</p> <p>You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.</p> <h4>What the hiring process will look like</h4> <ol> <li>Introductory conversation</li> <li>Hiring manager interview</li> <li>Practical design exercise - case study<br> A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.</li> <li>Final conversations</li> <li>Culture fit / offer stage</li> </ol></p><p></p>

<p><h4>About EXUS</h4> <p>EXUS is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched its Financial Suite (EFS) in 2003 with the aim to support financial entities worldwide to improve their results. Today, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 52 countries worldwide (MENA, EU, SEA). We introduce simplicity and intelligence in their business processes through technology, improving their collections performance.</p> <p>Our people constitute the source of inspiration that drives us forward and help us fulfill our purpose of being role models for a better world.</p> <p>This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.</p> <h4>Our shared values</h4> <ul> <li>We are transparent and direct</li> <li>We are positive and fun, never cynical or sarcastic</li> <li>We are eager to learn and explore</li> <li>We put the greater good first</li> <li>We are frugal and we do not waste resources</li> <li>We are fanatically disciplined, we deliver on our promises</li> <li>We are EXUS! Are you?</li> </ul> <h4>Position overview</h4> <p>We are currently seeking an experienced and enthusiastic Senior Software Engineer with strong technical skills in database development to join the Project Engineering Team remotely. As a member of our Engineering Team, you will join an international team of highly skilled professionals that delivers global market-leading collection software and provides the best possible service to our clients worldwide.</p> <p>If you are a results-focused engineer with not only strong technical skills but also customer focus, aspiring to work in an agile development environment, we certainly want to hear from you!</p> <h4>Responsibilities</h4> <ul> <li>Collaborate with the Delivery and Customer Success teams to implement and improve the product</li> <li>Participate in the analysis, design, implementation, and review of product development modules</li> <li>Implement technical tasks for project delivery needs</li> <li>Work closely with the customer in order to define the best technical solutions for covering their business requirements</li> <li>Review and debug code</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in ICT or Engineering</li> <li>At least 3 years of work experience in database development (Oracle, Postgres, SQL Server, etc.)</li> <li>Customer-focused attitude with great attention to detail</li> <li>Always deliver on promises and respect deadlines</li> <li>Willingness and ability to work as part of a team</li> <li>Excellent communication and writing skills in English and French</li> </ul> <h4>Will be considered a plus</h4> <ul> <li>Master's degree in ICT or Engineering</li> <li>Good understanding of basic ETL principles</li> <li>Experience with server-side languages such as .Net and Java</li> <li>Experience in IT consulting or a similar field, preferably in the banking sector</li> <li>Web technologies and internet protocols (XML, JSON, HTTP, TCP/IP)</li> <li>Client-side scripting and JavaScript frameworks</li> <li>Experience with collection systems</li> <li>Experience with JIRA and Bitbucket</li> <li>Basic DBA skills</li> <li>Web server familiarity (especially with IIS)</li> <li><strong>Ability to travel abroad, up to 20% annually, depending on project requirements and conditions</strong></li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote work setup</li> <li>Competitive salary</li> <li>Inclusive work environment and well-being program</li> <li>A clear induction program and a mentoring buddy to help you</li> <li>Private health insurance</li> <li>Unlimited time off</li> </ul> <p>At EXUS we help our people to achieve excellent results by creating a work environment that encourages individual and team success.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Sales Development Representative (SDR) to join our team immediately and handle B2B cold calling campaigns targeting companies across the UAE and Saudi Arabia .<br> The SDR will be responsible for identifying relevant businesses, speaking with decision-makers, qualifying their needs, and booking qualified meetings for the sales team.<br> This role is highly focused on outbound calling , so we are looking for someone confident, persistent, and comfortable speaking with senior decision-makers.<br> Fully remote position.<br> Opportunity to work on a B2B campaign targeting the UAE and Saudi Arabian markets .<br> Performance-driven environment with clear KPIs and targets.<br> Opportunity to develop experience in B2B SaaS and consultative outbound sales.<br> Direct exposure to senior business decision-makers.<br> Immediate start opportunity for the right candidate.<br> Minimum 1 year of experience in B2B cold calling, SDR, telesales, or outbound sales.<br> Proven experience making a high volume of outbound calls.<br> Experience targeting the UAE and/or Saudi Arabian market is highly preferred.<br> Strong spoken English and professional communication skills.<br> Comfortable speaking with senior decision-makers.<br> Strong objection-handling and qualification skills.<br> Experience with CRM systems and maintaining accurate call records.<br> Comfortable working with daily and monthly sales KPIs.<br> Ability to work independently in a remote environment.<br> Immediate availability is required.<br> Key Responsibilities Make high-volume B2B cold calls to prospects across the UAE and Saudi Arabia.<br> Identify and connect with relevant decision-makers, including HR, Administration, Facilities, and Operations leaders.<br> Qualify prospects based on company profile, workforce size, current processes, pain points, and business needs.<br> Identify companies managing large contractual, temporary, or distributed workforces.<br> Conduct professional discovery conversations and identify potential business opportunities.<br> Handle objections confidently and maintain control of cold calls.<br> Book qualified meetings with interested prospects.<br> Maintain accurate prospect information, call feedback, and follow-ups in the CRM.<br> Consistently achieve daily calling, qualification, and meeting-booking KPIs.<br> Ideal Candidate The ideal candidate is: Confident and comfortable making cold calls throughout the day.<br> Highly persistent and able to handle rejection without losing motivation.<br> Naturally curious and able to ask the right qualification questions.<br> Strong at building rapport quickly with prospects.<br> Commercially minded and focused on generating qualified opportunities rather than simply making calls.<br> Experienced in speaking with HR, Operations, Facilities, or senior business decision-makers.<br> Organized, disciplined, and reliable with CRM updates and follow-ups.<br> Experienced in selling or prospecting for B2B SaaS, HR technology, workforce management, payroll, or similar business solutions is a strong advantage.<br></span> </div>

<p><h4>Company description</h4> <p>Le Vendôme Beirut is embarking on an exceptional new chapter. As we prepare for the reopening of one of Beirut's most iconic luxury hotels, we are seeking visionary leaders to shape its future.</p> <p>Defined by timeless elegance, impeccable service, and a legacy of refined hospitality, Le Vendôme Beirut is committed to delivering exceptional guest experiences while honoring its distinguished heritage.</p> <p>This is a rare opportunity to join the executive leadership team responsible for redefining luxury, inspiring excellence, and setting a new benchmark for hospitality in the region.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li> <li>Learning programs through our academies designed to sharpen your skills</li> <li>Ability to make a difference through our corporate social responsibility activities</li> <li>Career development opportunities with national and international promotion opportunities</li> </ul> <h4>Why work for Accor?</h4> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <ul> <li>Lead and manage all hotel finance and accounting operations</li> <li>Prepare and oversee budgets, forecasts, and financial reports</li> <li>Ensure compliance with Accor policies, accounting standards, and statutory requirements</li> <li>Monitor cash flow, internal controls, and financial risks</li> <li>Provide strategic financial analysis and recommendations to support business decisions</li> <li>Manage month-end and year-end closing processes</li> <li>Oversee accounts payable, accounts receivable, income audit, cost control, payroll, general ledger, and treasury functions</li> <li>Partner with department heads to maximize profitability and operational efficiency</li> <li>Lead, develop, and mentor the finance team</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in accounting, finance, or a related field</li> <li>Professional qualification (CPA, ACCA, CMA, CA, or equivalent) is preferred</li> <li>Minimum 8–10 years of progressive finance experience in the hospitality industry, including at least 2 years in a senior finance leadership role</li> <li>Previous experience with Accor or an international hotel brand is an advantage</li> <li>Strong knowledge of hotel financial operations, budgeting, forecasting, internal controls, and financial reporting</li> <li>Excellent leadership, analytical, communication, and problem-solving skills</li> <li>Proficiency in hotel financial systems and Microsoft Excel</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Presales Consultant at Azkatech, you will act as the bridge between client business needs and our Odoo-based digital transformation solutions. Your role is to understand customer challenges, design tailored business solutions, and demonstrate the value of our services through presentations, demonstrations, and strategic proposal development.</p><p>You will work closely with sales, business analysts, and implementation teams to support business growth, build strong client relationships, and ensure successful project alignment from presales to delivery.</p><p><b>Key Responsibilities</b></p><p>Presales &amp; Solution Consulting Activities</p><p>Understand client business requirements, challenges, and operational workflows</p><p>Conduct discovery meetings and workshops with prospective clients</p><p>Design tailored Odoo solutions aligned with customer needs and business objectives</p><p>Prepare and deliver compelling product demonstrations and presentations</p><p>Support the sales team during client meetings, negotiations, and solution discussions</p><p>Collaborate with technical and functional teams to validate proposed solutions</p><p>Assist clients in understanding the business value and ROI of digital transformation initiatives</p><p>Proposal &amp; Bid Management Activities</p><p>Prepare high-quality commercial and technical proposals within required timelines</p><p>Coordinate with sales, implementation, and management teams during proposal preparation</p><p>Ensure consistency, clarity, and alignment across proposal documents and presentations</p><p>Participate in bid qualification, strategy discussions, and opportunity assessments</p><p>Facilitate internal meetings to define proposal strategies and client-focused solution approaches</p><p>Support bid presentation preparation including presentation structure, demos, and rehearsals when needed</p><p>Contribute to continuous improvement by participating in proposal review and lessons learned sessions</p><p>Ensure proper handover of won projects to the implementation and delivery teams</p><p>Performance Indicators</p><p>Conversion rate of demos and proposals into closed projects</p><p>Contribution to sales pipeline growth and opportunity generation</p><p>Client satisfaction with proposed solutions and presentations</p><p>Quality, accuracy, and timeliness of proposals and demos</p><p>Effectiveness of collaboration with sales and implementation teams</p><p><b>What We Offer</b></p><p>A dynamic and growth-oriented work environment</p><p>Exposure to diverse industries and digital transformation projects</p><p>Continuous learning and professional development opportunities</p><p>The opportunity to work with an experienced team in a leading Odoo Gold Partner company</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Qualifications</b><br>Bachelor s degree in Business, Computer Science, Engineering, Information Systems, or a related field<br>2 5 years of experience in presales, ERP consulting, business analysis, or digital transformation<br>Good understanding of business processes such as Sales, CRM, Accounting, Inventory, HR, or Operations<br>Familiarity with Odoo ERP solutions is a strong advantage<br>Strong presentation, communication, and client-facing skills<br>Ability to analyze business needs and propose practical digital solutions<br>Strong organizational and problem-solving abilities<br>Collaborative mindset with the ability to work closely with cross-functional teams<br>Excellent verbal and written communication skills in English; French is a plus</p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Prepare special meals or substitute items. Regulate temperature of ovens, broilers, grills, and roasters. Pull food from freezer storage to thaw in the refrigerator. Ensure proper portion, arrangement, and food garnish. Maintain food logs. Monitor the quality and quantity of food that is prepared. Communicate assistance needed during busy periods. Inform Chef of excess food items for use in daily specials. Inform Food &amp; Beverage service staff of menu specials and out of stock menu items. Ensure the quality of the food items. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 3 years of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>Job Description:</b> During your tenure as Employee Services Associate, you will resolve Employee Service Requests received through the ServiceNow platform and support employees on the corresponding requests. You will also be responsible to provide ad hoc support to employees with all Human Resources services of Deloitte Middle East. Please see below the roles and responsibilities:</p><ul><li>Resolve employee service requests (e.g., Leave balance discrepancy, payroll discrepancy, loan and advance payment requests, allowance requests, company letter requests, etc.) raised through the ServiceNow platform.</li><li>Keep daily track of pending Service requests and prioritize the tasks based on urgency and relevancy</li><li>Explore any bottlenecks in resolving the service requests, coordinate with relevant stakeholders, or bring it to the management s notice to ensure the requests are resolved within the defined Service Line Agreement.</li><li>Periodic monitoring of request resolution TAT (Turn Around Time) against pre-defined SLAs for every request type, and any identified discrepancies to be discussed with the management</li><li>Keep track of employee data changes (e.g., benefits, the addition of dependents, status change, etc.) and inform benefits providers</li><li>Evaluate employees eligibility for the firm s referral program, and ensure eligible employees are rewarded with referral awards as per the candidate s hired level.</li><li>Consolidate all changes that impact the payroll every month and share them with Finance prior to the cut-off date.</li><li>Develop periodic summaries for service requests for business stakeholders, and resolve any pending requests</li><li>Managing employees EOS Payments through our verified third party fund manager.</li><li>Diligently follow up with the stakeholders to ensure the service requests are resolved on time.</li><li>Create Service Requests on an ADHOC basis upon receiving requests from HR business partners, General Partners, and employees who do not have access to the ServiceNow portal.</li><li>Promptly handling employee verification requests from third parties regarding current employees or the firm's alumni and sharing the necessary information under data-sharing policy.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Leadership Capabilities:</p><ul><li>Builds own understanding of our purpose and values; explores opportunities for impact</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li><li>Understands expectations and demonstrates personal accountability for keeping performance on the track</li><li>Actively focuses on developing effective communication and relationship-building skills</li><li>Understands how their daily work contributes to the priorities of the team and the business</li></ul><p>Qualifications:</p><ul><li>Bachelor s degree in human resources management, business administration or a related field</li><li>Knowledge of best practices in HR management is essential</li><li>Technical ability and computer literacy (Word, Excel, PowerPoint, Microsoft Management) recommended.</li><li>Experience in ServiceNow administration is an added advantage</li><li>Ability to communicate professionally with partners and high-level executives.</li><li>Strong presentation skills are considered a plus, Detail oriented and conscientious</li><li>Excellent organizational, communication, and time-management skills</li><li>Fluency in English (reading, speaking, and writing).</li><li>Preference to bilingual candidates (Arabic/English)</li><li>Minimum 3 years of experience including HR experience, preferably in a multinational firm.</li></ul><p></p></section>

<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<br>\nUnlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<br>\nAs AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<br>\nConversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<br>\nThe Monitoring & Research domain sits at the center of that challenge.<br>\nThis is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<br>\nAs senior product manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<br>\nYou'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<br>\nIf you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<br>\nYou'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<br>\nYou'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<br>\nSuccess in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<br>\nYou'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<br>\nYou'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<br>\nYou'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<br>\nYou'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<br>\nYou'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong><u>Scope of Position:</u></strong></p><br><p>The Spa Therapist is responsible to deliver professional massage therapy, body treatments, ensuring maximum efficiency, safety, and uncompromising attention to Guests &amp; Members. They will provide courteous services to guests &amp; members at all times, and have comprehensive knowledge and details of all spa treatments, products, facilities and services.</p><br><p><strong><u>Responsibilities:</u></strong></p><br><ul><li>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests</li><li>Possess knowledge about all aspect of Movenpick treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details</li><li>Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times</li><li>Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Movenpick brand standards</li><li>Ensures individualized guest service through acknowledging and responding to needs and expectations</li><li>Reviews guest’s medical history/ waiver and all information ,prior to performing each treatment.</li><li>Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order</li><li>Maintains proper supplies of professional products, towels, and other supplies in treatment rooms</li><li>Possess thorough knowledge about all aspect of spa’s operations including telephone usage, guest relations, retail sales, and spa services and facilities</li><li>Assists members and guests with the use of spa facilities (sauna, steam, salt room, etc.)</li><li>Works with related hotel departments to ensure efficiency in meeting guest needs</li><li>Contributes to the team environment by assisting spa colleagues in all areas</li><li>Participates in the orientation and training of all new/temporary colleagues assigned to Movenpick</li><li>Follows Occupational Health and Safety regulations</li><li>Perform other duties as and when required.</li></ul><br>Qualifications<br><br><ul><li>Minimum of two-year experience in spa industry or hospitality an asset.</li><li>Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills.</li><li>Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.</li><li>Proficient in English language (verbal and written) with a second or third language as an asset.</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment.</li><li>Must be flexible in terms of working hours, and able to work with little or no supervision.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position duration: Tentative July 1, 2026 December 31, 2027 Location: Jordan, Egypt, Lebanon, India, Philippines and Indonesia. Note: this is the general coverage area of this role; this position is a Remote based position and we will consider only qualified applicants located in these countries. Relocation is not available Project Overview Catholic Relief Services is implementing a global emergency response initiative designed to deliver timely, life saving humanitarian assistance in rapidly evolving crises worldwide. Over 18 months, the program enables fast, flexible action to address urgent needs arising from sudden shocks and protracted emergencies. It supports critical humanitarian sectors through context appropriate assistance while emphasizing operational readiness, locally led implementation, accountability to affected communities, and safe, dignified programming. Emergency Program Managers will support a designated hub of 3 5 countries in Europe, Middle East and Asia, providing readiness and response support based on evolving needs. The initiative strengthens the organization s ability to respond at speed and scale in complex and resource constrained environments, ensuring help reaches people most in need when it matters most. Job Summary You will manage and provide technical oversight of the development and implementation of the emergency response and recovery programming, particularly for large and complex projects, ensuring effective systems and processes are in place that support high-quality programming advancing Catholic Relief Services (CRS) work in serving the poor and vulnerable. The role contributes to CRS capacity, supporting target countries across a specified focus region, of emergency program across project cycle. Your management skills and knowledge will ensure that CRS delivers high-quality emergency programming and continuously works towards improving the impact of its emergency response and recovery programming. The Emergency Program Manager I will work closely with program office, partners and other technical departments (WASH, Food Security, Cash, Shelter etc.) to support the establishment and strengthening program function, including hazard and risks mapping, response plan, MEAL readiness and donor communication channel. S/he will support the application of CRS program standards and donor requirements, contribute to readiness learning and support rapid response and lead readiness efforts for CRS program offices and partners to promote efficient, high quality and rapid humanitarian response. Roles and Key Responsibilities • Provide management, guidance, and technical oversight of all new and existing emergency response and recovery projects throughout the project cycle to ensure project design, start-up, implementation and close-out are in line with CRS quality principles and standards, donor guidelines, and industry best practices. • Effectively manage talent for emergency response and recovery programs and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailored individual development plans, and complete performance management for direct reports. • Oversee technical assistance and capacity strengthening activities in emergency response and recovery for staff and partner organizations to enhance program quality and impact. • Lead the development of program learning - identify opportunities for learning, research and publications in emergency response and recovery and implementation of MEAL policy. Facilitate the dissemination of promising practices and lessons learned to contribute to the agency's knowledge management agenda. Ensure integration of innovations and best practices. • Contribute to the proactive pursuit of opportunities for new funding to ensure growth of the program office (PO) emergency response and recovery portfolio in line with agency, regional, and PO strategic priorities. Serve as the technical lead and technical writer to ensure quality emergency response and recovery proposals per agency and donor standards. Contribute to budgeting and staffing plans and activities for proposals. • Oversee the identification, assessment and strengthening of partnerships relevant to emergency response and recovery and the appropriate application of partnership concepts, tools and approaches. • Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources. • Represent CRS in relevant working groups and clusters, with key donors, and other local stakeholders. Basic Qualifications • Bachelor s Degree in International Development, International Relations, Community Development, or in the field of WASH, shelter, livelihoods, or food security required. • Minimum of 2 years' experience in relevant field-based project management experience. • Experience in managing moderately complex projects. • Experience in an international NGO. • Experience working closely with local partner organizations. Preferred Qualifications • Master's Degree in International Development, International Relations, Community Development, or in the field of WASH, shelter, livelihoods, or food security. • At least1 years working experience in the area of emergency programming, including WASH, shelter, livelihoods, and/or food security programming. Knowledge, Skills and Abilities • MEAL skills and experience. • Staff management experience and abilities that are conducive to a learning environment. • Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems. • Good experience in project grants management, including project design, preferably for grants from multiple public donors, including US government and UN. • Demonstrated ability to write high quality technical proposals. • Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions. • Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship. • Good presentation and facilitation skills. • Proactive, resourceful, solutions-oriented and results-oriented. Required Languages: Proficiency (verbal and written) in English, Arabic is preferred. Travel: Must be able and willing to travel at least 50% of time often at very short notice (within 48 hours) and for an average of four-six weeks (with a maximum of two consecutive months under exceptional circumstances). Should have the capacity to live and work in difficult/stressful environments and serve wherever agency needs dictate. Supervisory Responsibilities: No How to apply Program Manager I - Emergency Response and Recovery, EMEA - CRS Careers</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in International Development, International Relations, Community Development, or in the field of WASH, shelter, livelihoods, or food security required.</li><li>Minimum of 2 years' experience in relevant field-based project management experience.</li><li>Experience in managing moderately complex projects.</li><li>Experience in an international NGO.</li><li>Experience working closely with local partner organizations.</li><li>Master's Degree in International Development, International Relations, Community Development, or in the field of WASH, shelter, livelihoods, or food security.</li><li>At least 1 years working experience in the area of emergency programming, including WASH, shelter, livelihoods, and/or food security programming.</li><li>MEAL skills and experience.</li><li>Staff management experience and abilities that are conducive to a learning environment.</li><li>Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.</li><li>Good experience in project grants management, including project design, preferably for grants from multiple public donors, including US government and UN.</li><li>Demonstrated ability to write high quality technical proposals.</li><li>Strong analytical and problem-solving skills, with ability to make sound judgment and decisions and offer innovative solutions.</li><li>Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how you approach each relationship.</li><li>Good presentation and facilitation skills.</li><li>Proactive, resourceful, solutions-oriented and results-oriented.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><i><strong>ROLE PURPOSE:&nbsp;</strong></i></span></p><br><p><span>Under the direct supervision of the Case Management Officer&nbsp;and guidance of the&nbsp;Case Management Specialist, and acting within the child protection SOP’s, the&nbsp;Case Worker will be responsible for implementing activities related to individual case management through home-based approach activities. The Case Worker will be also responsible to support&nbsp;vulnerable children that fall under the case management and alternative care scope of work from all nationalities and legal statuses (national, resident, refugee, asylum seekers, undocumented, returnees..) within the Bekaa and Baalbek regions. Working with the child, in addition to which applies from the following: biological family, extended family, neighbours and friends of the family, the host community and host family, institutions or other service providers/ NGO’s, all fall within the scope of work of the Case Worker.&nbsp;</span></p><br><p><span>During a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.</span></p><br><p><span><i><strong>CHILD SAFEGUARDING: (select only one)</strong></i></span></p><br><p><span>Level 3: the post holder will have contact with children and/or young people on regular basis.&nbsp;</span></p><br><p><span><i><strong>SCOPE OF ROLE:</strong></i></span></p><br><p><span><strong>Reports to:&nbsp;</strong>Case Management Officer</span></p><br><p><span><strong>Staff reporting to this post:&nbsp;</strong>(N/A)</span></p><br><p><span><strong>Role Dimensions</strong>: Flexibility, detail oriented, follow up on medium to high-risk cases, individual and group sessions, concise frequent feedback and reporting, creativity, outreaching, agility, level of self-autonomy, communication with different community stakeholders.&nbsp;</span></p><br><p><span><i><strong>KEY AREAS OF ACCOUNTABILITY:</strong></i></span></p><br><p><span><strong><u>A) - </u></strong></span><span><strong><u>Program implementation/management:</u></strong></span></p><br><p><span>1- Case management of vulnerable children in need of case management including alternative care support/solutions:</span></p><br><p><span>- Responsible for the&nbsp;identification of cases, outreach along with the dissemination of the appropriate referral pathway</span></p><br><p><span>-Assess the child’s current social/ biological/ psychological situation with the improvements achieved, possible risks, supporting social environment, and advantageous innate characteristics</span></p><br><p><span>- Refer to relevant services, in addition to outreaching, updating, and disseminating service providers with team</span></p><br><p><span>-Follow-up on children at risk of separation or separated and unaccompanied children at-risk children and families&nbsp;</span></p><br><p><span>- Develop multiple and flexible case plans: one with child, one with current care giver, one with biological family when applicable</span></p><br><p><span>- Maintain confidential documentation including physical filings, soft documents and reports, and CPIMS- (Child protection information management system)</span></p><br><p><span>- Ensure timely feedback and reporting to line manager (including challenges, success stories, case load, implemented outreach activities and other) on weekly and monthly bases</span></p><br><p><span>- Provision of cash according to Cash National Standards operating procedures as well ensure the proper follow up on the usage of the cash.&nbsp;</span></p><br><p><span>2- Provide specialized&nbsp;</span><span>psychosocial&nbsp;support activities when needed.</span></p><br><p><span><i><strong><u>B) - Team management and capacity building:</u></strong></i></span></p><br><ul> <li><span>Work as a&nbsp;team&nbsp;member and ensure proper communication&nbsp;internally with the officer and the specialist through case meetings, case conferences and developing care plans for complex cases when needed.</span></li> <li><span>Coordinate internally with other sectors to ensure a holistic approach during the implementation process.&nbsp;</span></li></ul><p><span><i><strong><u>C) - External relationships/Representation</u>:&nbsp;</strong></i></span></p><br><p><span>Close coordination with other agencies and partner (agencies like UNICEF, MoSA, UPEL) as needed to ensure appropriate implementation of activities in line with national policies, procedures and standards.</span></p><br><p><span><i><strong><u>D)&nbsp;- General:</u></strong></i></span></p><br><p><span>-Ensure a strict adherence to the principles of child protection and child safeguarding at all times, including respect for confidentiality and always acting in the best interests of the child</span></p><br><p><span>-Comply with Save the Children policies and practices with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</span></p><br><p><span><strong>QUALIFICATIONS&nbsp;</strong></span></p><br><ul> <li><span>Bachelor’s degree in social work, Psychology, social sciences or any related field&nbsp;</span></li> <li><span>Fluency in written and spoken Arabic and English</span></li></ul><p><span><strong>EXPERIENCE AND SKILLS</strong></span></p><br><ul> <li><span>3 years of experience in child protection case management&nbsp;</span></li> <li><span>Participated in alternative care and other child protection related training&nbsp;</span></li> <li><span>Experience working in emergency context</span></li> <li><span>Training courses on communication, reporting, social policies are a plus.</span></li> <li><span>Concise reporting skills, especially comprehensive report submitted to UPEL</span></li> <li><span>Worked with separated and unaccompanied children.</span></li> <li><span>Experience in working with children at risk and families, experience in case management in the emergency response&nbsp;</span></li> <li><span>Experience in working with CPIMS systems for data management&nbsp;</span></li> <li><span>Understanding of social welfare systems and child protection mechanisms in Lebanon&nbsp;</span></li> <li><span>Ability to write and submit weekly and monthly reports, develop schedules and collect data&nbsp;&nbsp;</span></li> <li><span>Commitment to and understanding&nbsp;of Save the&nbsp;Children’s aims, &nbsp;values&nbsp;and principles &nbsp;including rights-based approaches</span></li> <li><span>Good communication skills with different stakeholders.&nbsp;</span></li> <li><span>Ability to work under pressure.</span></li> <li><span>Experience in implementing CP activities.</span></li> <li><span>Experience in coordination with external stakeholders and service providers.&nbsp;</span></li> <li><span>Dynamic, innovative, and able to take effective and timely decisions.&nbsp;</span></li> <li><span>Commitment to, and understanding of Save the Children’s aims, values and principles including rights-based approaches&nbsp;</span></li> <li><span>Self-initiator, with good team spirit, and creative in setting out realistic case plans</span></li></ul><p><span><strong>BEHAVIOURS (Values in Practice</strong>)</span></p><br><p><span><strong>Accountability:</strong></span></p><br><ul> <li><span>Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values</span></li> <li><span>Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.</span></li></ul><p><span><strong>Ambition:</strong></span></p><br><ul> <li><span>Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same</span></li> <li><span>Widely shares their personal vision for Save the Children, engages and motivates others</span></li> <li><span>Future orientated, thinks strategically and on a global scale.</span></li></ul><p><span><strong>Collaboration:</strong></span></p><br><ul> <li><span>Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters</span></li> <li><span>Values diversity, sees it as a source of competitive strength</span></li> <li><span>Approachable, good listener, easy to talk to.</span></li></ul><p><span><strong>Creativity:</strong></span></p><br><ul> <li><span>Develops and encourages new and innovative solutions</span></li> <li><span>Willing to take disciplined risks.</span></li></ul><p><span><strong>Integrity:</strong></span></p><br><ul> <li><span>Honest, encourages openness and transparency; demonstrates highest levels of integrity.</span></li></ul><p><span><strong>Fraud Prevention:</strong></span></p><br><ul> <li><span>The role holder is expected to uphold high standards of integrity and transparency, and will have access to financial, operational, or programmatic resources that require strict compliance with SCI’s Anti-Fraud and Corruption Policy. This includes responsibility for preventing, identifying, and reporting any suspected fraud, corruption, or misuse of resources in the course of their work.</span></li></ul><p><span><strong>Additional job responsibilities</strong></span></p><br><p><span>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.</span></p><br><p><span><strong>Equal Opportunities&nbsp;</strong></span></p><br><p><span>The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</span></p><br><p><span><strong>Child Safeguarding:</strong></span></p><br><p><span>We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse</span><span>.</span></p><br><p><span><strong>Safeguarding our Staff:</strong></span></p><br><p><span>The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</span></p><br><p><span><strong>Health and Safety</strong></span></p><br><p><span>The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.</span></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>

<p><h4>Great customer service does more than answer questions</h4> <p>It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p> <p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p> <h4>Why this opportunity matters</h4> <p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p> <p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p> <p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.</p> <h4>About our client</h4> <p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p> <p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p> <h4>What you’ll own</h4> <p>In this role, you will:</p> <ul> <li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li> <li>Process customer orders accurately and ensure all required information is complete.</li> <li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li> <li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li> <li>Maintain accurate customer and order records in shared Google Sheets.</li> <li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li> <li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li> <li>Moderate comments on social media advertisements while protecting a professional brand image.</li> <li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li> </ul> <p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p> <h4>Requirements</h4> <h4>What makes you successful</h4> <p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p> <p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p> <p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p> <p>You’ll be especially successful if you:</p> <ul> <li>Communicate politely and professionally, including during difficult customer interactions.</li> <li>Stay calm, organized, and focused when order volumes or customer demands increase.</li> <li>Show empathy while remaining clear and solution-oriented.</li> <li>Learn new processes quickly and apply feedback.</li> <li>Work with discipline and reliability without needing constant follow-up.</li> <li>Take initiative instead of waiting for every next step to be assigned.</li> <li>Are serious about building a long-term career in customer service and e-commerce operations.</li> </ul> <p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p> <h4>Benefits</h4> <h4>What’s in it for you</h4> <p>This is a full-time opportunity with a base salary of $250 to $350 per month, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p> <p>Working hours are 9:00 AM to 6:00 PM, including a two-hour break.</p> <p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.</p> <p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p> <h4>Ready to take ownership?</h4> <p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p> <p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>