Tourism manager Jobs - zahle Lebanon

Main Purpose of the Job <br>The Factory Manufacturing Excellence Manager supports the factory leadership Team to achieve World-Class Manufacturing Excellence by leveraging Manufacturing practices to improve business results in a continuous and sustainable manner. <br>The Factory Manufacturing Excellence Manager consistently drives the implementation of NCE and standards across the factory leading and ensuring the alignment with NCE initiatives with the zone. <br>Key Outputs <br>Strategic plan development and management in the Factory: <br>- Ensures the right cascading of priorities and measures from the Market to the factory. <br>- Defines and embeds NCE projects and initiatives into the Factory objectives and align Factory Leadership Team towards the plan <br>- Establishes Factory governance to ensure that NCE implementation contributes to deliver business results. <br>- Drive effective factory governance (simple) <br>- Prioritize the improvement efforts based on loss analysis <br>- Owns as drives the factory capacity plan for the next 5 years with the best cost and service level. <br>Improvement in overall competence, Leading to empowered and autonomous and engaged people: <br>- Facilitates the FLT to support the factory to achieve their business goals by applying NCE Methodologies. <br>- Facilitates to translate the Market priorities and function priorities into the Factory OMP. <br>- Supports Factory competency building plan that ensures NCE is developing autonomy at all levels of the organization. <br>- Stewards, trains, supports, and coaches the Factory Leadership Team and Local Leadership Teams in Manufacturing competencies (e.g.GA, FI, LVS, AM) and applicable manufacturing standards. <br>- Develops competency of Local Leadership Teams and Factory Leadership Teams, supporting them to apply methodologies to improve and sustain results (e.g. all NCE methodologies, Value Added Activities, Workload studies, etc.). <br>- Supports the sustained competencies in Manufacturing Excellence for the factory <br>Improvement in Manufacturing Excellence results: <br>- Promotes and supports cross-fertilization of Manufacturing best practices, knowledge, standards, and improvements across the factories. <br>- Ensures an overall understanding of the different NCE methodologies (pillars) within the Factory Leadership Team, functions and how they integrate through the NCE implementation plan avoiding silo working. <br>- Conducts specific projects to support results improvement around priorities established by the Factory. <br>- Provides hands-on support to the Local Leadership Teams and Local Operating Teams to accelerate improvement of results (coach by doing with the factory). <br>- Ensures effectiveness of NCE implementation (business results). <br>- Drives pragmatic application of methodologies and tools focusing on delivering results <br>- Understands and ensures together with Factory Cost controller an overall competence of Costing Standards for Manufacturing. <br>- Links with Market Excellence manager within a Market/Category to drive NCE in manufacturing <br>Critical Experiences <br>-Factory experience (4 years +), preferable acting as Production/Maintenance Manager or Manufacturing Analyst. <br>-Strong Practical experience in leading and coaching NCE in manufacturing competencies. <br>-Successfully led and developed cross-functional teams. <br>-Experience of program management

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">We're Hiring: Research &amp; Development (R&amp;D) Manager<br><br> <br>Location: Bekaa, Lebanon<br><br> <br>Are you passionate about food innovation and product development? Do you have experience developing new dairy products, improving existing formulations, and driving continuous improvement? Join Liban Lait and play a key role in shaping the future of our product portfolio.<br><br> <br><b>Key Responsibilities</b><br><br>Lead new product development from concept through commercialization.<br><br>Improve existing products through formulation, quality enhancement, and cost optimization.<br><br>Plan, coordinate, and execute product and packaging trials.<br><br>Collaborate with Production, Quality, Procurement, and Marketing to ensure successful product launches.<br><br>Evaluate new ingredients, technologies, and packaging solutions.<br><br>Conduct sensory evaluations and analyze feedback to enhance product quality.<br><br>Monitor market trends, customer needs, and competitor products.<br><br>Ensure compliance with food safety, quality, and regulatory requirements.<br><br>Maintain accurate documentation of all R&amp;D projects and trials.<br><br><b>Qualifications</b><br><br>Bachelor's degree in Food Technology, Food Science, Dairy Technology, or a related field.<br><br>Minimum 3 years of experience in Research &amp; Development within the food manufacturing industry.<br><br>Experience in the dairy or cheese industry is highly preferred.<br><br>Strong knowledge of food formulation, manufacturing processes, and quality systems.<br><br>Excellent analytical, problem-solving, and project management skills.<br><br>Creative mindset with a passion for innovation.<br><br>Strong communication and cross-functional collaboration skills.<br><br></div></section>

We're Hiring: Research & Development (R&D) Manager <br> <br>Location: Bekaa, Lebanon <br> <br>Are you passionate about food innovation and product development? Do you have experience developing new dairy products, improving existing formulations, and driving continuous improvement? Join Liban Lait and play a key role in shaping the future of our product portfolio. <br> <br>Key Responsibilities <br>Lead new product development from concept through commercialization. <br>Improve existing products through formulation, quality enhancement, and cost optimization. <br>Plan, coordinate, and execute product and packaging trials. <br>Collaborate with Production, Quality, Procurement, and Marketing to ensure successful product launches. <br>Evaluate new ingredients, technologies, and packaging solutions. <br>Conduct sensory evaluations and analyze feedback to enhance product quality. <br>Monitor market trends, customer needs, and competitor products. <br>Ensure compliance with food safety, quality, and regulatory requirements. <br>Maintain accurate documentation of all R&D projects and trials. <br>Qualifications <br>Bachelor's degree in Food Technology, Food Science, Dairy Technology, or a related field. <br>Minimum 3 years of experience in Research & Development within the food manufacturing industry. <br>Experience in the dairy or cheese industry is highly preferred. <br>Strong knowledge of food formulation, manufacturing processes, and quality systems. <br>Excellent analytical, problem-solving, and project management skills. <br>Creative mindset with a passion for innovation. <br>Strong communication and cross-functional collaboration skills. <br> <br> Interested candidates are invited to apply through LinkedIn or send their CV to hr@libanlait.com

We are seeking a highly organised, proactive and detail-oriented Junior Project Manager – University Applications to manage prospective students throughout their university application and enrolment journeys. <br> <br>The successful candidate will take ownership of assigned application cases and coordinate documentation, deadlines, communication and follow-up with applicants, universities, embassies, partner institutions, external service providers and internal departments. <br> <br>This is a hands-on, office-based position located in Chtaura, Beqaa. Applicants should live in or near Chtaura or be able to commute to the office reliably according to the required working schedule. <br> <br>Key Responsibilities: <br> <br>* Manage assigned student applications from initial document collection through application submission, admission and enrolment. <br>* Create and maintain clear timelines, priorities and action plans for assigned applications. <br>* Explain application requirements, required documents, deadlines and next steps clearly to applicants. <br>* Collect, review and organise application documents, checking them carefully for completeness and accuracy before submission. <br>* Track application progress, important deadlines, pending requirements and outstanding actions. <br>* Maintain clear, professional and timely communication with applicants through email, WhatsApp and telephone. <br>* Provide regular updates regarding application status and any actions required from the applicant. <br>* Coordinate with universities, embassies, partner institutions, external service providers and internal departments when required. <br>* Coordinate university interviews, entrance examinations and other application-related requirements. <br>* Support applicants with visa documentation and enrolment procedures when required. <br>* Maintain accurate and up-to-date CRM records, including application status, communication history, deadlines and next actions. <br>* Proactively follow up on missing documents, pending actions and upcoming deadlines to prevent unnecessary delays. <br>* Identify potential issues at an early stage, work towards appropriate solutions and escalate complex cases to the relevant supervisor when necessary. <br>* Take ownership of assigned cases and ensure they progress accurately and within the required timelines. <br>* Coordinate with relevant internal teams to ensure a smooth handover between the different stages of the application process. <br>* Contribute ideas and feedback to improve application workflows, internal processes and the overall applicant experience. <br> <br>Requirements: <br> <br>* Bachelor’s degree in Business Administration, Communication, Management or a related field. <br>* One to two years of experience in project coordination, admissions, application processing, administration, case management, customer support or a similar role. <br>* Fluency in written and spoken English and Arabic. <br>* Strong communication and interpersonal skills. <br>* Excellent organisational, planning and time-management skills. <br>* Strong attention to detail and the ability to work accurately. <br>* Ability to manage multiple application cases, priorities and deadlines simultaneously. <br>* Strong follow-up skills and the ability to take ownership of assigned responsibilities. <br>* Good problem-solving skills and the ability to identify potential issues before they cause delays. <br>* Confidence communicating through telephone, email and WhatsApp. <br>* Good computer skills and confidence using CRM systems and digital collaboration tools. <br>* Ability to maintain accurate records and follow internal processes consistently. <br>* A professional, proactive, solution-focused and service-oriented attitude. <br>* Previous experience in university admissions, visa processing or application support would be an advantage. <br>* Applicants must live in or near Chtaura, Beqaa, or be able to commute reliably to the office. <br> <br>Working Schedule: <br> <br>Monday to Friday: 9:00 am to 6:00 pm, including a one-hour break. <br> <br>Saturday: 9:00 am to 1:30 pm, including a 30-minute break

For our sister Lebanese food manufacturing company specializing in premium cheese products, including Mozzarella, Pizza Cheese Toppings, Kashkaval, White Cheese and Breaded Cheese Appetizers, located in Zahle. <br> <br>The Opportunity <br> <br>Seeking an experienced Quality & Food Safety Manager to lead the company's quality, food safety and compliance agenda across its manufacturing operations. <br> <br>The role will ensure that company's products, processes, raw materials and manufacturing environment consistently meet internal standards, regulatory requirements, customer expectations and internationally recognized food safety principles. <br> <br>Beyond compliance, the successful candidate will establish a strong quality culture, drive continuous improvement and partner with Operations, R&D, Procurement and Commercial teams to ensure quality is embedded throughout the product lifecycle. <br> <br>Key Responsibilities: <br> <br>1. Quality & Food Safety Leadership <br>Develop, implement and continuously improve KMR's Quality and Food Safety Management System. <br>Establish quality standards, procedures, specifications and control measures across manufacturing operations. <br>Ensure compliance with applicable Lebanese food regulations and relevant international food safety standards. <br>Maintain a strong preventive food safety culture across the organization. <br>Provide senior management with regular reporting on quality performance, risks and improvement priorities. <br> <br>2. HACCP & Food Safety Systems <br>Lead the implementation, monitoring and continuous improvement of HACCP-based food safety systems. <br>Identify and assess food safety hazards and ensure appropriate preventive and corrective controls. <br>Monitor Critical Control Points and verify that controls are consistently effective. <br>Ensure appropriate sanitation, hygiene, allergen management, pest control and environmental monitoring programs are implemented. <br>Maintain food safety documentation, records and traceability systems. <br> <br>3. Incoming Materials & Supplier Quality <br>Establish quality standards and specifications for raw materials, ingredients, packaging materials and finished products. <br>Work closely with Procurement and suppliers to ensure compliance with agreed specifications. <br>Conduct supplier quality assessments and performance reviews. <br>Lead investigations into raw-material-related quality issues and implement corrective actions. <br>Support supplier qualification and approval processes. <br> <br>4. Production Quality Control <br>Establish effective quality control procedures throughout the production process. <br>Monitor product quality, consistency, texture, taste, appearance, weight, packaging and storage conditions. <br>Ensure quality checks are properly documented and deviations are immediately addressed. <br>Partner with Production to identify root causes of quality issues and prevent recurrence. <br>Drive reduction of product defects, waste, rework and customer complaints. <br> <br>5. Finished Product & Laboratory Management <br>Establish testing requirements for raw materials, in-process products and finished goods. <br>Coordinate microbiological, chemical, physical and sensory testing with internal or external laboratories. <br>Review laboratory results and ensure timely action on non-conformities. <br>Monitor product shelf-life and stability requirements. <br>Maintain accurate technical specifications and product quality records. <br> <br>6. Regulatory & Compliance <br>Ensure product labels, specifications, nutritional information and technical documentation comply with applicable requirements. <br>Monitor changes in food regulations and assess their impact on KMR products and processes. <br>Maintain all required quality and regulatory documentation. <br>Act as the key quality contact during regulatory inspections and external audits. <br>Ensure corrective actions resulting from inspections or audits are implemented effectively. <br> <br>7. Customer Quality & Complaints Management <br>Own the investigation and resolution of customer quality complaints. <br>Establish a structured complaint analysis and corrective action process. <br>Identify recurring trends and implement preventive measures. <br>Work with Commercial and Operations teams to ensure timely and professional responses to customers and partners. <br>Monitor customer quality indicators and identify opportunities for improvement. <br> <br>8. Audits & Continuous Improvement <br>Plan and lead internal quality and food safety audits. <br>Coordinate external, customer and certification audits. <br>Track non-conformities, corrective actions and preventive actions through to closure. <br>Establish quality KPIs and continuously monitor performance. <br>Lead continuous improvement initiatives to strengthen product quality, food safety and operational efficiency. <br> <br>9. Cross-Functional Leadership <br>Partner closely with Production, R&D, Procurement, Supply Chain, Warehouse and Commercial teams. <br>Ensure quality considerations are integrated into new product development and product changes. <br>Participate in product trials and validation processes

????️ We’re Hiring | Junior Civil Engineer <br> <br>As Liban Lait continues to grow, we are looking for a Junior Civil Engineer to join our team and support our facilities and infrastructure projects. <br> <br>???? Location: Bekaa <br>???? Reports to: Facility Manager <br> <br>What you’ll be doing: <br> <br>1. Support the Facility Manager in civil works, maintenance, and facility projects. <br>Follow up on construction, repair, and renovation activities. <br>2. Coordinate with contractors and service providers. <br>3. Assist with site inspections, measurements, and technical assessments. <br>4. Prepare and maintain basic technical reports and documentation. <br>5. Monitor work progress and ensure activities are completed according to requirements. <br> <br>What we’re looking for: <br> <br>Bachelor’s degree in Civil Engineering. <br>0–2 years of relevant experience; fresh graduates are welcome to apply. <br>Strong organizational and follow-up skills. <br>Good communication and teamwork. <br>Willingness to work on-site and support day-to-day facility operations. <br> <br>???? Join Liban Lait and grow your career with a team where learning, development, and hands-on experience are part of the journey. <br> <br>???? Interested? Apply now: hr@libanlait.com

<p>Main Purpose of the Job The Factory Manufacturing Excellence Manager supports the factory leadership Team to achieve World-Class Manufacturing Excellence by leveraging Manufacturing practices to improve business results in a continuous and sustainable manner. The Factory Manufacturing Excellence Manager consistently drives the implementation of NCE and standards across the factory leading and ensuring the alignment with NCE initiatives with the zone. Key Outputs Strategic plan development and management in the Factory: - Ensures the right cascading of priorities and measures from the Market to the factory. - Defines and embeds NCE projects and initiatives into the Factory objectives and align Factory Leadership Team towards the plan - Establishes Factory governance to ensure that NCE implementation contributes to deliver business results. - Drive effective factory governance (simple) - Prioritize the improvement efforts based on loss analysis - Owns as drives the factory capacity plan for the next 5 years with the best cost and service level. Improvement in overall competence, Leading to empowered and autonomous and engaged people: - Facilitates the FLT to support the factory to achieve their business goals by applying NCE Methodologies. - Facilitates to translate the Market priorities and function priorities into the Factory OMP. - Supports Factory competency building plan that ensures NCE is developing autonomy at all levels of the organization. - Stewards, trains, supports, and coaches the Factory Leadership Team and Local Leadership Teams in Manufacturing competencies (e.g.GA, FI, LVS, AM) and applicable manufacturing standards. - Develops competency of Local Leadership Teams and Factory Leadership Teams, supporting them to apply methodologies to improve and sustain results (e.g. all NCE methodologies, Value Added Activities, Workload studies, etc.). - Supports the sustained competencies in Manufacturing Excellence for the factory Improvement in Manufacturing Excellence results: - Promotes and supports cross-fertilization of Manufacturing best practices, knowledge, standards, and improvements across the factories. - Ensures an overall understanding of the different NCE methodologies (pillars) within the Factory Leadership Team, functions and how they integrate through the NCE implementation plan avoiding silo working. - Conducts specific projects to support results improvement around priorities established by the Factory. - Provides hands-on support to the Local Leadership Teams and Local Operating Teams to accelerate improvement of results (coach by doing with the factory). - Ensures effectiveness of NCE implementation (business results). - Drives pragmatic application of methodologies and tools focusing on delivering results - Understands and ensures together with Factory Cost controller an overall competence of Costing Standards for Manufacturing. - Links with Market Excellence manager within a Market/Category to drive NCE in manufacturing</p><p><strong>Desired Candidate Profile</strong></p><p>Critical Experiences -Factory experience (4 years +), preferable acting as Production/Maintenance Manager or Manufacturing Analyst. -Strong Practical experience in leading and coaching NCE in manufacturing competencies. -Successfully led and developed cross-functional teams. -Experience of program management.</p>

• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

<p>Support the Facility Manager in civil works, maintenance, and facility projects. Follow up on construction, repair, and renovation activities. <br>Coordinate with contractors and service providers. <br>Assist with site inspections, measurements, and technical assessments. <br>Prepare and maintain basic technical reports and documentation. <br>Monitor work progress and ensure activities are completed according to requirements.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Civil Engineering. <br>0 2 years of relevant experience; fresh graduates are welcome to apply. <br>Strong organizational and follow-up skills. <br>Good communication and teamwork. <br>Willingness to work on-site and support day-to-day facility operations.</p>

Medical Representative – Bekaa <br>Job Summary <br> <br>We are looking for a motivated and results-oriented Medical Representative to join our team and cover the Bekaa region. The Medical Representative will be responsible for promoting the company’s products to healthcare professionals, developing strong customer relationships, achieving sales targets, and ensuring effective territory coverage. <br> <br>Key Responsibilities <br>Promote and present the company’s pharmaceutical and healthcare products to doctors, pharmacies, hospitals, and other healthcare professionals. <br>Develop and maintain strong professional relationships with healthcare providers. <br>Conduct regular daily visits according to the assigned territory and visit plan. <br>Present product information clearly and professionally and respond to customers’ questions. <br>Achieve assigned monthly and quarterly sales targets. <br>Identify new business opportunities and develop the assigned territory. <br>Monitor market trends, competitor activities, and customer feedback. <br>Follow up on product availability and ensure effective product coverage within the territory. <br>Prepare and submit regular visit, sales, and territory reports. <br>Maintain accurate records of customer visits, orders, and market information. <br>Coordinate with the Field Manager and other team members to ensure effective territory management. <br>Participate in company meetings, product training, and promotional activities. <br>Ensure professional representation of the company at all times. <br>Follow company policies, procedures, and reporting requirements. <br>Territory <br> <br>Bekaa – including assigned cities, towns, pharmacies, hospitals, and medical centers within the territory. <br> <br>Requirements <br>Bachelor’s degree in Pharmacy, Biology, Medical Sciences, Business, or a related field. <br>Previous experience as a Medical Representative or in pharmaceutical/medical sales is preferred. <br>Strong communication and negotiation skills. <br>Good presentation and interpersonal skills. <br>Target-oriented and self-motivated. <br>Ability to build and maintain strong customer relationships. <br>Good knowledge of the Bekaa market is an advantage. <br>Ability to work independently and manage daily field activities efficiently. <br>Good reporting and organizational skills. <br>Valid driving license and availability to travel within the assigned territory. <br>What We Offer <br>Competitive salary package. <br>Transportation/car allowance according to company policy. <br>Commission/incentive scheme based on performance. <br>NSSF coverage according to company policy. <br>Professional training and development opportunities. <br>Career growth opportunities within the company

Company Description <br> <br>ProPack, founded in Lebanon in 2015, specializes in providing top-tier label printing solutions in the Middle East. With over 22 years of experience in the packaging and printing industry, ProPack offers advanced technologies and high-quality materials to carve out its niche in the MENA Region and GCC countries. The company ensures precision and quality in label printing by using imported materials from Europe or America and implementing strict quality control measures. <br> <br> <br> <br>Role Description <br> <br>We are looking for a skilled and motivated IT Support to join our team at ProPack. This full-time, on-site role is based in Lebanon. <br> <br>The ideal candidate will be responsible for monitoring and maintaining the company computer systems, installing and configuring hardware and software and solving technical problems. <br> <br> <br> <br>Working Conditions <br> <br>Schedule: Monday to Friday : 9 hours per day including half hour break, Saturday from 8 am to 1 pm <br> <br>Flexible to work during public holidays and weekends. <br> <br> <br> <br>Qualifications <br> <br>Education: <br> · Bachelor degree in Computer Science, Engineering or another relevant field <br> <br>Experience: <br> <br>· ERP system experience <br>· Microsoft 365 experience <br>· 1-2 years in similar position <br> <br> <br>Skills <br> <br>· A technical, logical thought process <br> <br>· Problem-solving skills <br> <br>· An ability to stick to strict deadlines <br> <br>· An ability to prioritize and delegate <br> <br>· A keen eye for detail <br> <br>· ERP System experience <br> <br>· Microsoft 365 experience <br> <br>· Teamwork <br> <br>· Knowledge of ISO 22000 <br> <br> <br> <br> <br> <br>Responsibilities and Obligations <br> <br>Installing and configuring computer hardware, software, systems, networks, printers and scanners <br>Monitoring and maintaining computer systems and networks <br>Responding in a timely manner to service issues and requests <br>Providing technical support across the company (this may be in person or over the phone) <br>Setting up accounts for new users <br>Repairing and replacing equipment as necessary <br>Testing new technology <br>Possibly training more junior staff members <br>Help IT manager in certain tasks <br>Respond in a friendly way to all department who are in need of IT services <br>Respect Confidentiality of info in each device and department <br> <br>Industry <br>Printing Services <br>Employment Type

<p><b style="font-size: 11px;"><u>Key Responsibilities:</u></b></p> <p> <b>Purpose:</b> </p> <p>To ensure cash, commodity, food, livelihood, and sponsorship program compliance with WV global standards, donor regulations, sector best practices and audit recommendations.</p> <ul> <li>For establishing control mechanisms within the projects to ensure strict adherence to regulations.</li> <li>To work closely with all projects leads to build their capacity in meeting key global standards and audit regulations across their projects.</li> <li>To lead on Disaster Management Team (DMT), donor and response reporting across the portfolio, and to develop and standardize Standard Operating Procedures (SOPs) and reporting/budget templates across programs.</li> <li>To lead the design and rollout of digital systems that improve compliance, control and efficiency across the portfolio, and to conduct field monitoring and compliance spot-checks.</li> </ul> <p> </p> <p> <b>Handle Assessment and Risk Management</b>:</p> <ul> <li>Review WV and donor standards and determine the financial and programmatic risk levels across all cash, commodities, food and livelihood projects under the portfolio.</li> <li>Develop a clear long term sustainable strategy for managing the identified risks, in clear compliance with WV global standards and previous audit recommendations.</li> <li>Conduct review of proposal package to ensure compliance and consistency from an operational view.</li> <li>Support the Area Program Manager in the preparation of any budget proposal or budget redesign.</li> <li>Ensure the standardization of processes and SOPs across different areas.</li> <li>Lead the design and specification of digital systems and process-improvement initiatives to replace manual, error-prone workflows across programs, producing business case documentation and managing related demand requests through to delivery.</li> <li>Conduct field monitoring visits and physical inventory checks to verify on-the-ground compliance across the portfolio.</li> <li>Imbed risk management strategies within the process flows and SOPs per grant. Ensure clear control mechanism are in place to adhere to the risk management plan; support the project in the establishment of the SoPs and bring an external eye review.</li> <li>Work Closely with Program Manager and Technical Specialist in identifying and setting relevant selection criteria for any upcoming projects.</li> <li>Act as a focal point for the Cash and Livelihood portfolio for any external/internal audit mission by leading audit prep spot-checks and ensure projects operate in line with the established control mechanisms and SOPs,</li> <li>Monitors the implementation of audit recommendation and process improvements by different functions and ensures they are closed within 90 days.</li> <li>Assess the risk level of all upcoming projects that will form part of the portfolio at the project design stage. Participate in the design process identifying and suggesting mechanism of minimizing risk.</li> <li>Audit and analyse the portfolio budgets' transactions to ensure accuracy, reliability and completeness.</li> <li>Advise Project leads in the budget amendments/redesign process and review final products.</li> <li>Ensure all projects are closed out in line with WV global standards. Obtain all necessary sign off before project closure.</li> <li>Ensure that all stock (commodities, cards, pins, in kind commodities) are managed and stored in line with global standards and donor regulations.</li> <li>Review supporting documents provided by local partners as a means of verification for service delivery or payment issuance.</li> <li>In coordination with Area Program Manager and Technical specialist, attend sector meetings and any other meetings with donors or external parties.</li> <li>Act as Officer In Charge when needed and required (This imply financial authority and decision in consultation with the Director of Programs)</li> </ul> <p> </p> <p> <b>Handle Reporting and Documentation:</b> </p> <ul> <li>Lead on the Disaster Management Team (DMT) reporting and act as the accountable person and main focal point in the Portfolio in terms of DMT reporting.</li> <li>Establish a mechanism, which will enable rapid and accurate authentication preparation of monthly, quarterly and yearly internal and external reports.</li> <li>Compile reports/information/data from project coordinators and conduct review and deduplication and provide accurate data to feed in the different internal and external reporting templates.</li> <li>Establish a clear, chronological and secure hard and soft copy record filing system across the portfolio. Ensure compliance with the filing system across all projects within the portfolio.</li> <li>In close coordination with budget holder, ensure adequate financial control mechanisms are adhered to. Lead the budget vs actual review process monthly across all projects. Ensure all costs reconcile. Establish a clear procurement and financial expenditure tracking system at the portfolio level.</li> <li>Collect the monthly cash requests from budget holder and ensure their accuracy and reliability</li> <li>Lead the reporting on the Grant Health Tracker and ensure the reported items are accurate and reflect the actual progress of the projects.</li> <li>Liaise with other project coordinators within the Cash and Livelihood Portfolio and other Portfolios in WV Lebanon in order to create synergies and standard systems across the portfolio project by sharing lessons learned, experiences, observations and challenges.</li> </ul> <p> </p> <p> <b>Handle Staff Management:</b> </p> <ul> <li>Ensure all the project staff have an up-to-date job description and a performance agreement which are reviewed on a regular basis (at least twice per year);</li> <li>Provide leadership to the team by mentoring, coaching, and provision of in-house or external training staff to ensure efficiency and high quality deliverables.</li> <li>Establish and maintain a clear communication system with staff which allows for regular: a) progress tracking; b) task assignment; c)problem solving; d) on-the-job capacity building;</li> </ul> <p> </p> <p><br></p><ul> </ul> <p> </p> <p> <b>Minimum Requirements:</b> </p> <ul> <li>Minimum of 4 years of similar work experience in project/programme financial and compliance control, preferably in cash, commodities and food sectors.</li> <li>Experience in auditing grants (risk-based audit) </li> <li>Chartered accountant status;</li> <li>Bachelor s degree in accounting, Finance Management, Economics, Software Development or similar.</li> <li>Advanced computer literacy, especially in Microsoft Office and Excel, and a strong track record of driving process-improvement or digitization initiatives;</li> <li>Work experience in multi-functional teams of different cultural backgrounds</li> <li>Experience in auditing grants.</li></ul>

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

<p>We are looking for a skilled and motivated IT Support to join our team at ProPack. This full-time, on-site role is based in Lebanon. The ideal candidate will be responsible for monitoring and maintaining the company computer systems, installing and configuring hardware and software and solving technical problems. Working Conditions Schedule: Monday to Friday : 9 hours per day including half hour break, Saturday from 8 am to 1 pm Flexible to work during public holidays and weekends.</p><p>Installing and configuring computer hardware, software, systems, networks, printers and scanners<br>Monitoring and maintaining computer systems and networks<br>Responding in a timely manner to service issues and requests<br>Providing technical support across the company (this may be in person or over the phone)<br>Setting up accounts for new users<br>Repairing and replacing equipment as necessary<br>Testing new technology<br>Possibly training more junior staff members<br>Help IT manager in certain tasks<br>Respond in a friendly way to all department who are in need of IT services<br>Respect Confidentiality of info in each device and department</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor degree in Computer Science, Engineering or another relevant field Experience: ERP system experience Microsoft 365 experience 1-2 years in similar position Skills A technical, logical thought process Problem-solving skills An ability to stick to strict deadlines An ability to prioritize and delegate A keen eye for detail ERP System experience Microsoft 365 experience Teamwork Knowledge of ISO 22000</p>

<p>Medical Representative Bekaa Job Summary We are looking for a motivated and results-oriented Medical Representative to join our team and cover the Bekaa region. The Medical Representative will be responsible for promoting the company s products to healthcare professionals, developing strong customer relationships, achieving sales targets, and ensuring effective territory coverage.</p><h3>Key Responsibilities</h3><ul><li>Promote and present the company s pharmaceutical and healthcare products to doctors, pharmacies, hospitals, and other healthcare professionals.</li><li>Develop and maintain strong professional relationships with healthcare providers.</li><li>Conduct regular daily visits according to the assigned territory and visit plan.</li><li>Present product information clearly and professionally and respond to customers questions.</li><li>Achieve assigned monthly and quarterly sales targets.</li><li>Identify new business opportunities and develop the assigned territory.</li><li>Monitor market trends, competitor activities, and customer feedback.</li><li>Follow up on product availability and ensure effective product coverage within the territory.</li><li>Prepare and submit regular visit, sales, and territory reports.</li><li>Maintain accurate records of customer visits, orders, and market information.</li><li>Coordinate with the Field Manager and other team members to ensure effective territory management.</li><li>Participate in company meetings, product training, and promotional activities.</li><li>Ensure professional representation of the company at all times.</li><li>Follow company policies, procedures, and reporting requirements.</li><li>Territory Bekaa including assigned cities, towns, pharmacies, hospitals, and medical centers within the territory.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Requirements</h3><ul><li>Bachelor s degree in Pharmacy, Biology, Medical Sciences, Business, or a related field.</li><li>Previous experience as a Medical Representative or in pharmaceutical/medical sales is preferred.</li><li>Strong communication and negotiation skills.</li><li>Good presentation and interpersonal skills.</li><li>Target-oriented and self-motivated.</li><li>Ability to build and maintain strong customer relationships.</li><li>Good knowledge of the Bekaa market is an advantage.</li><li>Ability to work independently and manage daily field activities efficiently.</li><li>Good reporting and organizational skills.</li><li>Valid driving license and availability to travel within the assigned territory.</li></ul><p>What We Offer</p><ul><li>Competitive salary package.</li><li>Transportation/car allowance according to company policy.</li><li>Commission/incentive scheme based on performance.</li><li>NSSF coverage according to company policy.</li><li>Professional training and development opportunities.</li><li>Career growth opportunities within the company.</li></ul>

<p>Department Service Center The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. Main Duties and Responsibilities Receive and register customer service requests, complaints, warranty claims, and repair requests. Communicate with customers to understand their issues and collect all required product and purchase information. Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. Follow up on each service request from receipt until completion and customer confirmation. Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. Coordinate with the sales team when customer cases require commercial follow-up or additional product support. Arrange the receipt and return of customer products and ensure proper documentation and handover. Follow up with customers after service completion to confirm satisfaction and proper product operation. Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. Ensure compliance with company procedures, warranty policies, and customer service standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Regulatory Requirements Education and Experience Diploma or bachelor s degree in Business Administration, Customer Service, Electronics, , or a related field. Minimum of 2 3 years of experience in after-sales support, customer service, technical coordination, or a similar role. Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. Basic understanding of technical troubleshooting, repair processes, and warranty procedures. Experience using ERP, CRM, ticketing, or service-management systems is preferred.</p>

<p>Department Service Center The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. Main Duties and Responsibilities Receive and register customer service requests, complaints, warranty claims, and repair requests. Communicate with customers to understand their issues and collect all required product and purchase information. Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. Follow up on each service request from receipt until completion and customer confirmation. Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. Coordinate with the sales team when customer cases require commercial follow-up or additional product support. Arrange the receipt and return of customer products and ensure proper documentation and handover. Follow up with customers after service completion to confirm satisfaction and proper product operation. Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. Ensure compliance with company procedures, warranty policies, and customer service standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience Diploma or bachelor s degree in Business Administration, Customer Service, Electronics, , or a related field. Minimum of 2 3 years of experience in after-sales support, customer service, technical coordination, or a similar role. Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. Basic understanding of technical troubleshooting, repair processes, and warranty procedures. Experience using ERP, CRM, ticketing, or service-management systems is preferred.</p>

1. JOB PURPOSE <br> <br>The Warehouse Keeper is responsible for the effective day-to-day management of warehouse activities, ensuring the accurate receipt, storage, handling, preservation and dispatch of company products. <br> <br>The role is critical in maintaining stock accuracy, product quality, food safety, proper storage conditions and timely order fulfillment, while ensuring that all warehouse activities are conducted efficiently and in accordance with company policies and procedures. <br> <br>The Warehouse Keeper will handle FMCG food products including cheese, pasta, rice and related food products, with particular attention to FIFO/FEFO principles, expiry dates, batch traceability and appropriate storage conditions. <br> <br>2. KEY RESPONSIBILITIES <br> <br>A. Receiving & Inbound Operations <br>Receive incoming products and verify quantities against delivery notes, purchase orders and relevant documentation. <br>Inspect incoming goods for quantity, packaging integrity, visible damage, expiry dates and general condition. <br>Verify product codes, batches, quantities and expiry dates before accepting stock. <br>Report discrepancies, damaged goods, shortages or excess quantities immediately to the Warehouse/Logistics Manager. <br>Ensure received products are properly recorded and stored without unnecessary delay. <br>Coordinate with Procurement, Logistics and other relevant departments regarding incoming shipments. <br> <br>B. Stock Management & Inventory Control <br>Maintain accurate physical stock levels and ensure that warehouse records are updated accordingly. <br>Organize stock according to product category, SKU, batch, expiry date and storage requirements. <br>Apply FIFO (First In, First Out) and FEFO (First Expired, First Out) principles wherever applicable. <br>Monitor product expiry dates and proactively report near-expiry, slow-moving or obsolete stock. <br>Conduct regular stock counts and participate in periodic and annual physical inventory activities. <br>Investigate and report stock discrepancies and assist in reconciliation. <br>Ensure that every product movement is properly documented and traceable. <br> <br>C. Storage & Warehouse Organization <br>Ensure products are stored safely, systematically and in their designated locations. <br>Maintain appropriate storage conditions for food products, particularly temperature-sensitive and refrigerated products. <br>Ensure proper segregation of products where required. <br>Maintain clear identification and labeling of products, racks, pallets and storage areas. <br>Maximize warehouse space while maintaining safe access and efficient product movement. <br>Ensure aisles, emergency exits and working areas remain clean, accessible and free from obstruction. <br> <br>D. Order Preparation & Dispatch <br>Prepare customer orders accurately according to approved picking lists and delivery documents. <br>Pick, check, pack and stage products for dispatch. <br>Verify quantities, SKUs, batches and expiry dates prior to dispatch. <br>Ensure products are handled appropriately to prevent damage, contamination or deterioration. <br>Coordinate with drivers and the distribution team to ensure timely and accurate loading. <br>Ensure all dispatched quantities are properly documented. <br> <br>E. Food Safety & Quality <br>Strictly follow company food safety, hygiene and warehouse sanitation procedures. <br>Maintain the required storage conditions for food products. <br>Immediately report damaged, contaminated, expired or potentially compromised products. <br>Ensure food products are protected from contamination, pests, moisture and improper handling. <br>Follow applicable company procedures for quarantined, rejected, returned or damaged products. <br>Support internal inspections, quality checks and food safety audits. <br> <br>F. Warehouse Documentation <br>Maintain accurate records of receipts, transfers, issues, returns and dispatches. <br>Ensure warehouse documentation is complete, accurate and properly filed. <br>Update inventory systems or warehouse records as required. <br>Prepare stock movement and discrepancy reports when requested. <br>Maintain proper batch and expiry-date traceability. <br> <br>G. Returns & Damaged Goods <br>Receive and inspect returned products according to established procedures. <br>Separate returned, damaged, expired or quarantined products from saleable stock. <br>Record all returns and discrepancies accurately. <br>Notify the relevant department regarding required action on returned or damaged goods. <br> <br>H. Health, Safety & Security <br>Comply with all company health, safety and security procedures. <br>Use warehouse equipment and handling tools responsibly and safely. <br>Report unsafe conditions, accidents, incidents or equipment defects immediately. <br>Maintain warehouse security and prevent unauthorized access to stock. <br>Ensure proper housekeeping standards are maintained at all times

<p>The Syrian crisis has placed a huge strain on natural resources and infrastructure. UNDP is working with local communities and civil sector organizations to improve livelihoods through improved natural resource management. The project aims to support the municipalities within the Union through targeted infrastructure interventions. The interventions include Construction of stormwater channels in Nabi Ayla, Ablah, Ferzol, Taalabaya, Niha, and Saadnayel, replacement of existing street lighting in Hazerta and addition of street lighting in Chtaura. The projects aim at creating short-term job opportunities for vulnerable Lebanese and Syrian labourers during the implementation of the works themselves while also contributing to longer-term benefits such as improved food security, water resource management, potential employment opportunities, and increased stability, through improving livelihood and service provision.</p><p>UNDP is seeking the services of a short-term consultant to deliver the below design review tasks of the detailed design and tender documents submitted by the engineering design company, including but not limited to:</p><ul><li>The tender drawing for all WASH-related trades (irrigation, rainwater networks, sewage/wastewater networks, drainage channels...), including any required detail.</li><li>All required specifications related to WASH items (from Division 1 to Division 16).</li><li>The general/specific condition of contract in line with UNDP contracts.</li><li>Priced BOQs related to the project, including the general requirement.</li><li>Estimated prices are within the market price range for similar works.</li><li>The calculation notes needed for any design requirement related to any trades.</li><li>System design and sizing.</li><li>Drawings and their consistency with BoQ and specifications.</li><li>Any specific report needed to complete the design drawings.</li><li>Tender package and completeness, including unpriced and locked BoQs.</li><li>When found necessary, the consultant will be requested to conduct a site visit for site assessment, for design purposes.</li><li>The Consultant will be requested to conduct a site visit for site assessment, for design purposes.</li></ul><p>The consultant will deliver:</p><ul><li>Monthly progress reports, including a summary of activities, drawings reviewed, main observations, and comments on submittals with supporting documents.</li><li>Final consolidated report summarizing all works completed, outcomes, and lessons learned.</li><li>The consultant might be requested to attend meetings with the designer or UNDP engineers and attend to technical queries during bidding.</li></ul><p>The consultant will report to the UNDP Engineering Unit and Area Manager. UNDP will provide all necessary materials related to the project design and facilitate coordination with stakeholders, if needed. The Consultant shall use their own means of communication and transportation; any field-related costs should be considered within the financial proposal unless otherwise agreed. The consultant will work under the supervision of the UNDP Lebanon Country Office. All transportation and site logistic costs shall be borne by the engineer (inclusive of the monthly remuneration).</p><p>The total duration for this consultancy is 2 months (with a total of 10 working days). The assignment is expected to commence upon contract signature.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Civil Engineering or other closely related field.</p><p>Experience: At least 8 years of experience in design and supervision of WASH projects.</p><p>Language: Fluent verbal and written communication skills in English and Arabic.</p><p>The Personnel will be covered with Health insurance and Personal accident insurance; the fees shall be deducted from personnel's monthly payment .</p>