وظائف ذوي الاحتياجات الخاصة في لبنان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Summary:</b></p><p>As a Fitness Trainer you will be responsible for supporting both new and current members on the gym floor, promoting a positive gym experience, ensuring safety, maintaining floor organization, and promptly addressing member needs or concerns. You will be a key ambassador of our fitness culture and help reinforce a clean, safe, and motivating environment.</p><p>I. Duties and Responsibilities:</p><p>1. Member Assistance</p><ul><li>Greet members in a friendly and professional manner.</li><li>Provide guidance to new and current members on proper equipment use, basic exercises, and general fitness best practices.</li><li>Answer questions related to general training and gym facilities.</li><li>Assist members with initiating their fitness journey and help them feel comfortable using gym equipment.</li></ul><p>2. Floor Organization &amp; Maintenance</p><ul><li>Keep the gym floor clean, safe, and organized at all times.</li><li>Rerack all weights immediately after use and ensure equipment is returned to designated areas.</li><li>Ensure cardio machines, benches, racks, plates, and accessories are arranged neatly and are ready for member use.</li></ul><p>3. Member Concerns &amp; Complaints</p><ul><li>Listen to and address member issues or complaints courteously and professionally.</li><li>De-escalate tense situations when necessary and report unresolved issues to management promptly.</li><li>Maintain a calm and service-oriented personality at all times.</li></ul><p>4. Equipment Monitoring &amp; Reporting</p><ul><li>Observe the gym floor for any faulty, loose, or damaged equipment.</li><li>Report all equipment problems immediately via the appropriate internal reporting system.</li><li>Work with maintenance and operations teams to ensure timely repairs and follow-ups</li></ul><p>II. Required Competencies:</p><ul><li>Empathy and patience: especially when handling complaints or frustration.</li><li>Teamwork: Quite relevant in a gym environment. Ability of the team as a whole to streamline and optimize the customer s experience.</li><li>Communication and problem solving: The ability to convey information in a concise and clear manner- both verbally and non-verbally which would directly contribute in preventing and/or efficiently tackling and treating problems.</li><li>Accountability: Fostering a work environment based on transparency and clearly defined roles and responsibilities, which would have a direct positive impact on the work culture.</li><li>Creativity and Adaptability: The ability to think out of the box and adapt to new ways of doing.</li><li>Customer Centricity: Having the proper mindset, focus and drive in order to be continuously aware of customer trends, shifts, needs and expectations.</li></ul><p>*This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>II. Required Competencies:</h2><ul><li>Empathy and patience: especially when handling complaints or frustration.</li><li>Teamwork: Quite relevant in a gym environment. Ability of the team as a whole to streamline and optimize the customer s experience.</li><li>Communication and problem solving: The ability to convey information in a concise and clear manner- both verbally and non-verbally which would directly contribute in preventing and/or efficiently tackling and treating problems.</li><li>Accountability: Fostering a work environment based on transparency and clearly defined roles and responsibilities, which would have a direct positive impact on the work culture.</li><li>Creativity and Adaptability: The ability to think out of the box and adapt to new ways of doing.</li><li>Customer Centricity: Having the proper mindset, focus and drive in order to be continuously aware of customer trends, shifts, needs and expectations.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>This is a full-time hybrid role for an Insurance Consultant, based in Beirut with flexible options for remote work. The Insurance Consultant will be responsible for providing expert guidance to clients on insurance products, evaluating their specific needs, and recommending appropriate solutions. Day-to-day responsibilities include conducting consultations, preparing insurance proposals, managing client relationships, and staying updated on current insurance policies and market trends. The role also involves collaborating with internal teams to deliver exceptional customer service.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Experience in Consulting, with the ability to assess client needs and provide tailored solutions</li><li>Strong skills in Customer Service and Communication to build trusting client relationships and provide exceptional support</li><li>Ability to manage multiple clients and prioritize tasks effectively</li><li>Previous experience in the insurance or related financial services industry is an advantage</li><li>Bachelor’s degree in Business Administration, Finance, or a related field</li><li>Fluency in English and Arabic, with knowledge of French considered a plus.</li></ul><p><br></p><p>Benefits</p><p><br></p><ul><li>Fresh USD Income+ Commission.</li><li>Flexible Schedule.</li><li>Trainings &amp; Workshops.</li><li>Clear career path</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Muller's Solutions is looking for a motivated Presales Consultant to support our sales team by engaging with clients, understanding business requirements, and positioning the right technology solutions.<br> Job Summary The Presales Consultant will work closely with the sales and delivery teams to understand customer needs, prepare technical and commercial proposals, conduct solution demonstrations, and support the sales cycle from qualification through proposal submission.<br> Key Responsibilities Engage with customers to understand business and technical requirements.<br> Conduct discovery sessions and gather customer needs.<br> Design and present solution proposals aligned with customer requirements.<br> Prepare presentations, RFP/RFI/RFQ responses, and technical documentation.<br> Deliver product demonstrations and solution walkthroughs.<br> Collaborate with delivery and technical teams to develop solution architectures.<br> Support the sales team throughout the sales cycle.<br> Stay updated on market trends and enterprise technology solutions.<br> Build strong relationships with customers and technology partners.<br> 3+ years of experience in a Presales, Solution Consulting, or Solution Architect role.<br> Experience with at least one enterprise platform such as: SAP ServiceNow OpenText Boomi Microsoft Dynamics 365 Oracle ERP Salesforce Previous experience working with ERP or Enterprise Software solutions is highly preferred.<br> Strong understanding of business processes and digital transformation.<br> Experience preparing technical proposals and responding to RFPs.<br> Excellent presentation and communication skills.<br> Ability to explain technical concepts to both technical and non-technical stakeholders.<br> Strong English communication skills.<br> Preferred Qualifications Experience in enterprise integrations, cloud solutions, or workflow automation.<br> Experience working with enterprise customers in the Middle East is a plus.<br> Relevant vendor certifications (SAP, ServiceNow, Boomi, OpenText, etc.<br>) are advantageous.<br></span> </div>

<p><p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job:</h4> <p>The Business Development Representative (BDR) is responsible for generating qualified sales opportunities by identifying, engaging, and qualifying prospective customers within our defined target market. This role is critical to building a strong pipeline and accelerating revenue growth. The BDR will work closely with Account Executives and leadership to support outbound prospecting, inbound lead qualification, and strategic account targeting.</p> <h4>Key responsibilities</h4> <p><strong>Prospecting & lead generation</strong></p> <ul> <li>Identify and research target accounts.</li> <li>Execute structured outbound campaigns via email, phone, LinkedIn, and other channels.</li> <li>Build and maintain high-quality prospect lists.</li> <li>Book qualified meetings and product demonstrations for Account Executives.</li> </ul> <p><strong>Lead qualification</strong></p> <ul> <li>Conduct discovery calls to understand prospect needs, challenges, and buying timelines.</li> <li>Qualify opportunities based on defined criteria (budget, authority, need, timeline, fit).</li> <li>Ensure smooth handoff of qualified leads to Account Executives.</li> </ul> <p><strong>CRM & pipeline management</strong></p> <ul> <li>Accurately document all activities and interactions in HubSpot.</li> <li>Maintain clean and organized records of contacts, companies, and opportunities.</li> <li>Track outreach performance and conversion metrics.</li> </ul> <p><strong>KPIs & success metrics</strong></p> <ul> <li>Daily/weekly outbound activity targets</li> <li>Meetings booked per month</li> <li>Sales Qualified Leads (SQLs) generated</li> <li>Pipeline value created</li> <li>Conversion rates from outreach to meeting</li> </ul> <h4>Requirements</h4> <p><strong>Required qualifications</strong></p> <ul> <li>1–3 years of experience in BDR, SDR, or inside sales in a B2B SaaS environment</li> <li>Strong verbal and written communication skills</li> <li>Comfortable with cold outreach and high activity levels</li> <li>Experience using HubSpot or similar CRM systems</li> <li>Highly organized, disciplined, and results-driven</li> </ul> <p><strong>Preferred qualifications</strong></p> <ul> <li>Experience selling into Ampliphi’s target vertical</li> <li>Familiarity with consultative or value-based selling</li> <li>Experience working within a private equity–backed or portfolio company environment</li> </ul> <h4>What success looks like</h4> <ul> <li>Consistently meeting or exceeding activity and meeting targets</li> <li>Generating a predictable, high-quality sales pipeline</li> <li>Strong collaboration with AEs and leadership</li> <li>Demonstrating continuous improvement in messaging and conversion rates</li> </ul></p><p></p>

About the Position <br> <br>MedisPharm Drugstore SARL is looking for two motivated and results-oriented Product Specialists to join our team and contribute to the growth and development of our product portfolio across assigned territories in Lebanon. <br> <br>The successful candidates will be responsible for building strong professional relationships with healthcare professionals, effectively communicating product information, achieving assigned objectives, and maximizing the performance of the products within their territories. <br> <br>Two territories are available: <br> <br>- Product Specialist 1: Beirut, Mount Lebanon (Jabal), South Lebanon, and Bekaa <br>- Product Specialist 2: East Metn, Keserwan, and North Lebanon <br> <br>Previous experience as a Product Specialist is a significant advantage, particularly for candidates with a proven track record in pharmaceutical promotion and strong knowledge of the Lebanese healthcare market. <br> <br>Key Responsibilities <br> <br>• Promote and detail assigned products to physicians, healthcare professionals, and other relevant stakeholders in accordance with approved product information and company guidelines. <br>• Develop and maintain strong, professional relationships with healthcare professionals within the assigned territory. <br>• Achieve assigned sales, coverage, and product objectives through effective territory management. <br>• Plan and execute regular field visits based on territory priorities and customer potential. <br>• Identify opportunities for product growth and develop appropriate action plans to maximize territory performance. <br>• Deliver clear, accurate, and engaging product presentations tailored to the needs of healthcare professionals. <br>• Monitor market trends, competitor activities, customer feedback, and developments within the assigned territory. <br>• Ensure effective follow-up with healthcare professionals and maintain a high level of customer engagement. <br>• Work closely with the Marketing and Sales teams to implement product strategies and promotional activities. <br>• Participate in scientific meetings, conferences, promotional events, and other company activities when required. <br>• Maintain accurate and timely records of customer visits, activities, opportunities, and market information through the company's reporting systems. <br>• Manage the assigned territory efficiently, ensuring optimal coverage and prioritization of key customers. <br>• Provide regular feedback to management regarding market developments, customer needs, competitive activities, and opportunities. <br>• Ensure all promotional activities are conducted ethically and in full compliance with company policies, applicable regulations, and approved promotional materials. <br>• Continuously develop product knowledge, therapeutic knowledge, and professional selling skills. <br> <br>Requirements <br> <br>• Bachelor's degree in Pharmacy, Life Sciences, Biology, Chemistry, or a related scientific field. <br>• Previous experience as a Product Specialist, Medical Representative, or in a similar pharmaceutical commercial role is highly preferred. <br>• Product Specialist experience is a significant advantage. <br>• Strong knowledge of the Lebanese pharmaceutical and healthcare market is an advantage. <br>• Excellent communication, presentation, negotiation, and interpersonal skills. <br>• Strong customer relationship management and territory management abilities. <br>• Results-oriented, proactive, and self-motivated personality. <br>• Ability to work independently while collaborating effectively with cross-functional teams. <br>• Good analytical and problem-solving skills. <br> <br>Core Competencies <br> <br>- Product & Scientific Knowledge, Ability to understand, learn, and effectively <br>communicate scientific and product-related information. <br>- Communication & Presentation Skills, Strong ability to present product benefits and scientific information clearly and confidently to healthcare professionals. <br>- Relationship Building, Ability to establish and maintain strong, professional relationships with physicians, pharmacists, and other healthcare stakeholders. <br>- Territory Management, Effective planning, prioritization, and management of customer visits and territory activities to maximize business opportunities. <br>- Selling & Negotiation Skills, Ability to identify customer needs, communicate product value, handle objections, and achieve commercial objectives. <br>- Market Awareness, Ability to monitor market trends, competitor activities, customer needs, and opportunities within the assigned territory. <br>- Results Orientation, Strong focus on achieving assigned objectives while maintaining high standards of execution and professionalism

Daily Operation: <br>• Handle Day to Day Branch Operation. <br>•Team building & team management. <br>•Implement Management Rules and Regulations to be followed by subordinates to ensure efficiency and productivity of the team. <br>•Ensure the proper implementation of Branch opening and handover check lists. <br>•Lifting Branch procedures up to standards including procedures documentation. <br>•Maintain a hygienic environment that complies with health and food safety standards. <br>•Implement a positive lifestyle in the Branch that meets with the brand’s mission, vision, and objectives. <br> <br>Customer Service: <br>•Assist customers at the counter with orders during shift. <br>•Handle Branch custom cake orders and delivery orders in coordination with Customer Care Team. <br>•Ensuring all the birthday cake orders are delivered on time in coordination with Central Kitchen and Customer Service Team. <br>•Surveying customers randomly and collecting feedback daily from Customer Service Team. <br>•Ensure customer needs are met, complaints are resolved, and service is quick and efficient. <br> <br>Branch Inventory & Cost Control: <br>• Implement effective strategies to be followed by team members to minimize costs. <br>•Keeping record of Branch inventory items for daily production and weekly orders. <br>•End of Month Branch inventory. <br>•Coordinate with Head Office Cost Control and Accounting Team on a daily and weekly basis

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

Summary: <br>We are seeking an experienced and dynamic Senior Salesperson to join our community. The ideal candidate will have a proven track record in sales, particularly in the real estate or property management sector, and possess excellent communication and negotiation skills. This role involves driving sales growth, building strong client relationships, and contributing to the overall success of our community <br>Key Responsibilities: <br> <br>• Develop and implement effective sales strategies to achieve and exceed sales targets. <br>• Identify and pursue new business opportunities <br>• Analyze market trends and competitor activities to stay ahead of industry developments. <br>• Build and maintain strong, long-term relationships with clients, stakeholders, and partners. <br>• Provide exceptional customer service, addressing client needs and concerns promptly and professionally. <br>• Conduct regular meetings with clients to ensure satisfaction and identify opportunities for upselling or cross-selling. <br>• Generate leads and convert them into sales through proactive outreach, networking, and follow-ups. <br>• Prepare and deliver compelling sales presentations and proposals to potential clients. <br>• Negotiate contracts and close sales deals to achieve revenue goals. <br>• Work closely with the property management team to ensure seamless service delivery and client satisfaction. <br>• Mentor and support junior sales staff, sharing best practices and providing guidance as needed. <br>• Maintain accurate records of sales activities, client interactions, and progress towards targets. <br>• Prepare regular sales reports and forecasts for management. <br>• Analyze sales data to identify trends, challenges, and opportunities for improvement. <br> <br>Qualifications: <br>• Bachelor’s degree in business, Marketing or a related field. <br>• Minimum of 5 years of experience in sales, preferably in the real estate or property management sector. <br>• Proven track record of meeting or exceeding sales targets. <br>• Strong understanding of the community/property management industry. <br>• Excellent communication, negotiation, and interpersonal skills. <br>• Ability to work independently and as part of a team. <br>• Proficiency in CRM software and Microsoft Office Suite. <br> <br>Skills: <br>• Strategic thinking and planning. <br>• Customer-focused with strong relationship-building abilities. <br>• Effective presentation and proposal writing skills. <br>• Strong problem-solving and decision-making capabilities. <br>• High level of motivation and drive to achieve results

<p>The incumbent reports to the assigned Senior TVET Instructor or Deputy Principal of Training Centre as applicable.</p><p>Responsibilities Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including setting up and arranging training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, preparing inclusive training (lessons) plans, facilitating and monitoring learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including accommodating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Prepares student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Supports in maintaining linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilizes available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalisation initiatives and activities; assists in designing and implementing green and digital learning programmes; Integrates green and digital skills into their training courses; supports the development and facilitation of synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Successful completion of full Secondary Education plus two years post-secondary technical education or training in an area directly related to the course to be taught.</p><p>No experience at this entry level of VT Instructor (General Electrician) - grade 09, is required.</p><p>Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below.</p><p>Applicants are required to mention if they are a Palestine refugee. If yes, please provide you Registration Card Number.</p><p>Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p>

Job Summary <br>The Customer Service Representative is the primary point of contact between the club and its members. This role ensures a service-driven, member-focused culture by actively listening to member needs, coordinating timely follow-up, and maintaining a consistently positive experience across all communication channels. <br>I. Duties and Responsibilities <br>Member Communication & Support <br>• Serve as the first point of contact for members across all communication channels — in person, by phone, and via digital platforms. <br>• Listen attentively to member feedback, concerns, and requests, ensuring every interaction is handled with empathy, professionalism, and a genuine desire to help. <br>• Handle member complaints, feedback, and experience-related cases with composure and a solution-oriented mindset. <br>• Cover member inquiries when the relevant team member is unavailable, ensuring no member concern goes unaddressed. <br>Follow-Up & Member Satisfaction <br>• Proactively reach out to members to check in on their experience, particularly at key moments in their membership journey. <br>• Follow up after reported issues to confirm resolution and ensure the member's satisfaction has been restored. <br>• Escalate unresolved or recurring concerns to the appropriate team member or manager with full context and documentation. <br>• Coordinate with the administrator and follow up with members who have due payments <br>Feedback Monitoring & Reporting <br>• Document all member interactions and feedback in the designated system to ensure accurate tracking and accountability. <br>• Monitor feedback patterns over time, identifying recurring themes and translating them into actionable insights. <br>• Prepare periodic feedback summaries and contribute to team discussions on service improvement. <br>• Conduct member satisfaction surveys periodically to gather structured feedback on the overall gym experience. <br>Team Contribution & Service Culture <br>• Foster a member-centric mindset across the team through daily interactions, coaching, and knowledge sharing. <br>• Share member compliments and positive feedback to reinforce service standards and build team morale. <br>• Propose service training topics and process improvements based on real interaction patterns. <br>• Collaborate closely with the Administrator, interchanging roles when operational needs require it. <br>II. Required Competencies <br>• Empathy & Patience: The ability to remain calm, kind, and composed — particularly when handling frustration, complaints, or sensitive member situations. <br>• Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior. <br>• Communication & Problem Solving: The ability to convey information clearly and concisely — both verbally and non-verbally — in a way that prevents issues from escalating and resolves them efficiently when they do. <br>• Accountability: Owning every interaction from start to finish — ensuring nothing is left open, undocumented, or unresolved without a clear next step. <br>• Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team — not a standalone function. <br>• Creativity & Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover. <br> <br> <br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Personal Butler – UHNWI Private Household | Dubai, UAE We are seeking an experienced Personal Butler to support a UHNWI Principal based in Dubai, United Arab Emirates .<br> The role requires exceptional personal service, discretion, international travel, and the ability to manage the Principal’s personal arrangements to the highest standards.<br> Key Requirements Proven experience as a Personal Butler, Executive Butler, or similar role , preferably within a UHNWI/HNW or high-profile private household.<br> Strong experience in end-to-end personal assistance, international travel, luxury hotels/restaurants, and reservations .<br> Experience with private jets, yachts, wardrobe management, and VIP services is highly desirable.<br> Excellent spoken and written English ; additional languages are an advantage.<br> Valid UAE/international driving license with a clean driving record.<br> Strong international travel eligibility; valid US, UK and/or Schengen visas are an advantage.<br> Exceptional discretion, confidentiality, presentation, communication, and attention to detail .<br> Ability to anticipate the principal’s needs and manage last-minute requests professionally.<br> Willingness to travel internationally and work flexible hours, weekends, and holidays .<br> Age: Up to 45 years.<br> Benefits Competitive salary Accommodation provided — shared or individual studio Vehicle provided for work purposes Comprehensive medical insurance Paid annual leave + flight ticket allowance UAE employment visa provided Work Location: Dubai, United Arab Emirates International Travel: Required Employment Type: Full-time</span> </div>

Procurement & Logistics Manager- World of Toys by Safawi <br> <br>Location: Khaldeh, New Dawha – Sama Residence, next to Sama Pharmacy <br>Working Hours: Monday–Friday, 8:00 AM–5:00 PM, Saturday till 2 PM <br>Experience: 3+ years <br>Level: Mid-level <br>Industry: Toys & Retail <br> <br>About the Role <br> <br>World of Toys by Safawi is looking for a Procurement & Logistics Manager to manage and coordinate our day-to-day purchasing, supplier, inventory, and logistics activities. <br> <br>This is a hands-on role suited for someone with around 3+ years of relevant experience who is organized, proactive, and comfortable taking ownership of procurement and logistics operations from supplier coordination through to delivery. <br> <br>Key Responsibilities: <br> <br>- Manage daily procurement and purchasing activities. <br>- Source and communicate with local and international suppliers. <br>- Request and compare quotations and negotiate pricing and terms. <br>- Prepare and follow up on purchase orders. <br>- Coordinate shipments, deliveries, freight, and customs clearance. <br>- Track orders and ensure products arrive on time. <br>- Monitor inventory levels and coordinate replenishment based on business needs. <br>- Maintain accurate purchasing, supplier, shipment, and inventory records. <br>- Follow up with suppliers and logistics partners on delays or issues. <br>- Coordinate closely with the warehouse, sales, finance, and management teams. <br>- Monitor supplier performance, pricing, quality, and delivery timelines. <br>- Identify opportunities to improve costs, lead times, and procurement processes. <br>- Prepare regular procurement and logistics reports. <br> <br>Requirements: <br> <br>- 3+ years of experience in procurement, purchasing, logistics, or supply chain. <br>- Experience dealing with suppliers and shipments is required. <br>- Good understanding of purchasing and logistics processes. <br>- Experience with import/export and customs procedures is a plus. <br>- Strong negotiation and communication skills. <br>- Excellent organization and follow-up skills. <br>- Good knowledge of Microsoft Excel and familiarity with ERP systems. <br>- Ability to manage multiple orders, suppliers, and shipments simultaneously. <br>- Good command of English; Arabic is a plus. <br>- Previous experience in toys, retail, FMCG, consumer goods, or trading/import businesses is an advantage. <br>- Valid driving license and own car are required due to the location and nature of the role. <br>- Ability to work Monday to Friday, 8:00 AM–5:00 PM, Saturday till 2 PM

We are seeking a motivated Business Development or Sales Specialist with 1 to 6 years of experience in B2B enterprise software sales (ideally ERP, CRM, Accounting, Inventory, etc.). The candidate will expand our Client’s customer base by identifying qualified leads, building relationships, and demonstrating how our ERP solutions solve business pain points. Strong communication, consultative selling skills, and drive to exceed targets are essential. <br> <br> <br>Responsibilities <br> <br>• Lead Generation: Proactively find new clients through research, networking, LinkedIn, and targeted outreach via cold calls to decision-makers. <br> <br>• Needs Assessment: Conduct discovery calls to uncover client processes, challenges, and desired outcomes. <br> <br>• Market Intelligence: Monitor industry trends and competitors to identify new ERP opportunities. <br> <br>• Developing Sales Strategies: Collaborating with sales and marketing teams to create effective sales strategies and meaningful marketing contents Qualifications <br> <br>• Experience: 1-6 years of B2B software sales success, preferably with ERP/CRM solutions. <br> <br>• Business Acumen: Translate technical features into solutions that resonate with executives. <br> <br>• Consultative Selling: Focus on uncovering needs and offering value-driven solutions. <br> <br>• Communication Excellence: Confident presentations and rapport-building written communication. <br> <br>• Self-driven, Results-oriented: Proactive mindset with a track record of achieving sales goals. <br> <br>• Odoo Knowledge: A strong advantage (or Zoho, Salesforce, Oracle fusion, SAP, Dynamics) <br> <br>Compensation <br> <br>• Base Salary: Competitive, based on skills & experience. <br> <br>• Performance-Based Incentives: Commissions, bonuses on targets, qualified lead generation, and target achievement

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About us:</strong></p><br><p>Artefact is a new generation of a data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.</p><br><p>Our broad range of data-driven solutions in data consulting and digital marketing are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 1000+ client base around the globe.</p><br><p>We have 1000 employees across 20 offices who are focused on accelerating digital transformation. Thanks to a unique mix of company assets: State of the art data technologies, lean AI agile methodologies for fast delivery, and cohesive teams of the finest business consultants, data analysts, data scientists, data engineers, and digital experts, all dedicated to bringing extra value to every client.</p><br><p>&amp;nbsp;</p><br><p><strong>About the role:</strong></p><br><p>As a Data Analyst, your role will encompass:</p><br><ul><li>Conducting projects to accompany the transformation of your clients’ businesses through the effective collection, processing, and visualisation of data</li><li>Extracting valuable insights from our clients’ marketing-related data sources.</li><li>Designing dashboards for marketing decision-making while taking into account the business needs</li><li>Accompanying our clients in the conception and implementation of data architectures and data pipelines, from collection to monitoring.</li><li>Actively contributing to the expertise level and competencies of the Data &amp;amp; Analytics team</li><li>Closely collaborate with the other divisions (Media &amp;amp; Activation, Creation, Consulting, Data Science and Data Engineer) to provide comprehensive services to your clients</li></ul><p>&amp;nbsp;</p><br><p><strong>Qualifications</strong></p><br><p>Having an academic level of education (Bachelor or Master), in a data-driven working environment, you have experience or have knowledge in :</p><br><ul><li>A minimum of 1 year of work experience in a data-driven working environment</li><li>1 or more data collection (Google Analytics, Adobe Analytics, SQL database, CRM database, transactional data)</li><li>1 or 2 programming languages among SQL, Python and/or R.</li><li>Must have extensive experience in either Tableau or Power BI. Experience in both is preferred but not essential.</li></ul><p>&amp;nbsp;</p><br><p>Ideally, you have the knowledge or take interested in one or more of the following technologies:</p><br><ul><li>1 Google Cloud Platform resource (Big Query, Google Cloud Storage) or its equivalent in Azure or AWS</li><li>You know how to connect to an API through the knowledge of the different authentication method (OAuth, HTTP Basic, API key)</li><li>1 advertising tool, linked to tracking and/or analytics in a marketing context (Google Analytics, Adobe Analytics, DMP, DSP, Adservers, DV 360…)</li><li>1 ETL tool (Airflow, Dataiku, Dataflow, Dataprep…)</li><li>1 web application (R-Shiny, Python Flask) that you have industrialized</li></ul><p>&amp;nbsp;</p><br><p>As a bonus, you have:</p><br><ul><li>Basic knowledge of statistics</li><li>Basic knowledge of machine learning and data engineering</li></ul><p>&amp;nbsp;</p><br><p><strong>Why you should join us</strong></p><br><ul><li><strong>Artefact is the place to be:&amp;nbsp;</strong>come and build the future of marketing</li><li><strong>Progress:</strong>&amp;nbsp;every day offers new challenges and new opportunities to learn</li><li><strong>Culture:</strong>&amp;nbsp;join the best team you could ever imagine</li><li><strong>Entrepreneurship:&amp;nbsp;</strong>you will be joining a team of driven entrepreneurs. We won’t give up until we make a huge dent in this industry!</li></ul><p>&amp;nbsp;</p><br><p><strong>Come join us!</strong></p><br><p>&amp;nbsp;</p><br> </div>

<p><p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job:</h4> <p>The Business Development Representative (BDR) is responsible for generating qualified sales opportunities by identifying, engaging, and qualifying prospective customers within our defined target market. This role is critical to building a strong pipeline and accelerating revenue growth. The BDR will work closely with Account Executives and leadership to support outbound prospecting, inbound lead qualification, and strategic account targeting.</p> <h4>Key responsibilities</h4> <p><strong>Prospecting & lead generation</strong></p> <ul> <li>Identify and research target accounts.</li> <li>Execute structured outbound campaigns via email, phone, LinkedIn, and other channels.</li> <li>Build and maintain high-quality prospect lists.</li> <li>Book qualified meetings and product demonstrations for Account Executives.</li> </ul> <p><strong>Lead qualification</strong></p> <ul> <li>Conduct discovery calls to understand prospect needs, challenges, and buying timelines.</li> <li>Qualify opportunities based on defined criteria (budget, authority, need, timeline, fit).</li> <li>Ensure smooth handoff of qualified leads to Account Executives.</li> </ul> <p><strong>CRM & pipeline management</strong></p> <ul> <li>Accurately document all activities and interactions in HubSpot.</li> <li>Maintain clean and organized records of contacts, companies, and opportunities.</li> <li>Track outreach performance and conversion metrics.</li> </ul> <p><strong>KPIs & success metrics</strong></p> <ul> <li>Daily/weekly outbound activity targets</li> <li>Meetings booked per month</li> <li>Sales Qualified Leads (SQLs) generated</li> <li>Pipeline value created</li> <li>Conversion rates from outreach to meeting</li> </ul> <h4>Requirements</h4> <p><strong>Required qualifications</strong></p> <ul> <li>1–3 years of experience in BDR, SDR, or inside sales in a B2B SaaS environment</li> <li>Strong verbal and written communication skills</li> <li>Comfortable with cold outreach and high activity levels</li> <li>Experience using HubSpot or similar CRM systems</li> <li>Highly organized, disciplined, and results-driven</li> </ul> <p><strong>Preferred qualifications</strong></p> <ul> <li>Experience selling into Ampliphi’s target vertical</li> <li>Familiarity with consultative or value-based selling</li> <li>Experience working within a private equity–backed or portfolio company environment</li> </ul> <h4>What success looks like</h4> <ul> <li>Consistently meeting or exceeding activity and meeting targets</li> <li>Generating a predictable, high-quality sales pipeline</li> <li>Strong collaboration with AEs and leadership</li> <li>Demonstrating continuous improvement in messaging and conversion rates</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>The Business Development Representative (BDR) is responsible for generating qualified sales opportunities by identifying, engaging, and qualifying prospective customers within our defined target market. This role is critical to building a strong pipeline and accelerating revenue growth. The BDR will work closely with Account Executives and leadership to support outbound prospecting, inbound lead qualification, and strategic account targeting.</p> <hr> <h4>Key responsibilities</h4> <strong>Prospecting & lead generation</strong><br> <ul> <li>Identify and research target accounts.</li> <li>Execute structured outbound campaigns via email, phone, LinkedIn, and other channels.</li> <li>Build and maintain high-quality prospect lists.</li> <li>Book qualified meetings and product demonstrations for Account Executives.</li> </ul> <strong>Lead qualification</strong><br> <ul> <li>Conduct discovery calls to understand prospect needs, challenges, and buying timelines.</li> <li>Qualify opportunities based on defined criteria (budget, authority, need, timeline, fit).</li> <li>Ensure smooth handoff of qualified leads to Account Executives.</li> </ul> <strong>CRM & pipeline management</strong><br> <ul> <li>Accurately document all activities and interactions in HubSpot.</li> <li>Maintain clean and organized records of contacts, companies, and opportunities.</li> <li>Track outreach performance and conversion metrics.</li> </ul> <strong>KPIs & success metrics</strong><br> <ul> <li>Daily/weekly outbound activity targets</li> <li>Meetings booked per month</li> <li>Sales Qualified Leads (SQLs) generated</li> <li>Pipeline value created</li> <li>Conversion rates from outreach to meeting</li> </ul> <h4>Requirements</h4> <strong>Required qualifications</strong><br> <ul> <li>1–3 years of experience in BDR, SDR, or inside sales in a B2B SaaS environment</li> <li>Strong verbal and written communication skills</li> <li>Comfortable with cold outreach and high activity levels</li> <li>Experience using HubSpot or similar CRM systems</li> <li>Highly organized, disciplined, and results-driven</li> </ul> <strong>Preferred qualifications</strong><br> <ul> <li>Experience selling into Ampliphi’s target vertical</li> <li>Familiarity with consultative or value-based selling</li> <li>Experience working within a private equity–backed or portfolio company environment</li> </ul> <hr> <h4>What success looks like</h4> <ul> <li>Consistently meeting or exceeding activity and meeting targets</li> <li>Generating a predictable, high-quality sales pipeline</li> <li>Strong collaboration with AEs and leadership</li> <li>Demonstrating continuous improvement in messaging and conversion rates</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a Business Development Representative to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>About the job</h4> <p>The Business Development Representative (BDR) is responsible for generating qualified sales opportunities by identifying, engaging, and qualifying prospective customers within our defined target market. This role is critical to building a strong pipeline and accelerating revenue growth. The BDR will work closely with Account Executives and leadership to support outbound prospecting, inbound lead qualification, and strategic account targeting.</p> <hr> <h4>Key responsibilities</h4> <strong>Prospecting & lead generation</strong><br> <ul> <li>Identify and research target accounts.</li> <li>Execute structured outbound campaigns via email, phone, LinkedIn, and other channels.</li> <li>Build and maintain high-quality prospect lists.</li> <li>Book qualified meetings and product demonstrations for Account Executives.</li> </ul> <strong>Lead qualification</strong><br> <ul> <li>Conduct discovery calls to understand prospect needs, challenges, and buying timelines.</li> <li>Qualify opportunities based on defined criteria (budget, authority, need, timeline, fit).</li> <li>Ensure smooth handoff of qualified leads to Account Executives.</li> </ul> <strong>CRM & pipeline management</strong><br> <ul> <li>Accurately document all activities and interactions in HubSpot.</li> <li>Maintain clean and organized records of contacts, companies, and opportunities.</li> <li>Track outreach performance and conversion metrics.</li> </ul> <strong>KPIs & success metrics</strong><br> <ul> <li>Daily/weekly outbound activity targets</li> <li>Meetings booked per month</li> <li>Sales Qualified Leads (SQLs) generated</li> <li>Pipeline value created</li> <li>Conversion rates from outreach to meeting</li> </ul> <h4>Requirements</h4> <strong>Required qualifications</strong><br> <ul> <li>1–3 years of experience in BDR, SDR, or inside sales in a B2B SaaS environment</li> <li>Strong verbal and written communication skills</li> <li>Comfortable with cold outreach and high activity levels</li> <li>Experience using HubSpot or similar CRM systems</li> <li>Highly organized, disciplined, and results-driven</li> </ul> <strong>Preferred qualifications</strong><br> <ul> <li>Experience selling into Ampliphi’s target vertical</li> <li>Familiarity with consultative or value-based selling</li> <li>Experience working within a private equity–backed or portfolio company environment</li> </ul> <hr> <h4>What success looks like</h4> <ul> <li>Consistently meeting or exceeding activity and meeting targets</li> <li>Generating a predictable, high-quality sales pipeline</li> <li>Strong collaboration with AEs and leadership</li> <li>Demonstrating continuous improvement in messaging and conversion rates</li> </ul></p><p></p>

Job Summary: <br> <br>The Barista ensures a warm, engaging, and efficient service experience for all gym members and visitors by greeting customers, preparing high-quality shakes and beverages, selling pre-prepared food items, maintaining a clean and organized bar area, and managing stock control. This role combines customer interaction with product preparation, sales accuracy, and inventory management. <br> <br>I. Duties and Responsibilities: <br> <br>1. Greet and assist customers in a friendly, professional manner <br>• Welcome each customer with a smile and eye contact, using their name whenever possible. <br>• Listen attentively to customer requests and clarify orders to ensure accuracy. <br>• Offer recommendations on shakes, snacks, and other available items. <br>• Handle customer questions or concerns politely, escalating issues to the manager when necessary. <br>2. Prepare and serve shakes, beverages, and food items to quality standards <br>• Follow recipes and portion guidelines to ensure consistency in taste and presentation. <br>• Operate blenders, coffee machines, and other bar equipment safely and efficiently. <br>• Ensure all prepared food and beverages meet hygiene and safety standards. <br>• Restock display areas with fresh pre-prepared food items as needed. <br> <br>3. Sell prepared food items and process transactions accurately <br>• Display food and beverage items attractively to encourage sales. <br>• Process payments by cash, card, or digital methods while ensuring correct amounts. <br>• Issue receipts and record all transactions promptly in the POS system. <br>• Monitor product expiry dates and rotate stock to minimize waste. <br> <br>4. Maintain a clean, organized, and professional bar area <br>• Keep all work surfaces, utensils, and equipment clean and sanitized throughout the day. <br>• Organize bar tools, ingredients, and supplies for efficiency and ease of access. <br>• Dispose of waste according to the gym’s hygiene and safety standards. <br>• Ensure all food storage areas comply with health regulations. <br> <br>5. Track inventory and conduct perpetual stocktakes <br>• Monitor stock levels of ingredients, beverages, packaging, and supplies daily. <br>• Record usage and wastage accurately in the inventory system. <br>• Conduct regular stocktakes and reconcile counts with recorded inventory. <br>• Report shortages, surpluses, or potential supply issues to management immediately. <br> <br>II. Required Competencies: <br>• Empathy and patience: especially when handling complaints or frustration. <br>• Teamwork: Quite relevant in a gym environment. Ability of the team as a whole to streamline and optimize the customer’s experience. <br>• Communication and problem solving: The ability to convey information in a concise and clear manner- both verbally and non-verbally which would directly contribute in preventing and/or efficiently tackling and treating problems. <br>• Accountability: Fostering a work environment based on transparency and clearly defined roles and responsibilities, which would have a direct positive impact on the work culture. <br>• Creativity and Adaptability: The ability to think out of the box and adapt to new ways of doing. <br>• Customer Centricity: Having the proper mindset, focus and drive in order to be continuously aware of customer trends, shifts, needs and expectations. <br>*This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested

Position: Forex Sales Representative <br>Gender: Female <br>Location: Beirut <br>Employment Type: Full-time <br> <br>Job Summary <br> <br>We are looking for a motivated and confident Female Forex Sales Representative to join our team. The candidate will be responsible for contacting potential clients, explaining Forex trading services, building relationships, and achieving sales targets. <br> <br>Key Responsibilities <br>Contact potential and existing clients through phone, WhatsApp, email, and other channels. <br>Present and explain the company's Forex trading services and products. <br>Generate new leads and develop a strong client portfolio. <br>Build and maintain good relationships with clients. <br>Follow up with leads and convert them into active clients. <br>Understand clients' needs and provide suitable information about available services. <br>Achieve monthly and quarterly sales targets. <br>Maintain accurate records of client interactions and follow-ups. <br>Work closely with the sales team and management to improve client acquisition. <br>Stay updated on Forex market products, company services, and industry developments. <br>Follow company policies, procedures, and applicable compliance requirements. <br>Requirements <br>Previous experience in Forex, financial services, investment, or sales is preferred. <br>Strong communication and negotiation skills. <br>Sales-oriented and target-driven personality. <br>Good ability to build relationships with clients. <br>Confident and professional communication style. <br>Good English communication skills; Arabic is a plus. <br>Ability to work independently and as part of a team. <br>Good computer and CRM skills. <br>Previous experience in cold calling and lead generation is an advantage. <br>Key Skills <br>Sales & Business Development <br>Client Relationship Management <br>Lead Generation <br>Cold Calling <br>Negotiation <br>Communication Skills <br>Target Achievement <br>Customer Follow-up <br>CRM Management <br>What We Offer <br>Competitive salary package <br>Attractive commission structure <br>Performance-based incentives <br>Professional working environment <br>Career growth opportunities <br> <br>please send your cv to 76-597894

<p><strong>Job Overview</strong></p><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><strong>Key Job Responsibilties</strong></p><ul><li>Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li><li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li><li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li><li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li><li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li><li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li><li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li><li>Safeguard guest privacy by refraining from disclosing any guest details.</li><li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li><li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li><li>Adhere to the company’s environmental, health, and safety procedures and policies.</li></ul>