وظائف مدير الخدمات اللوجستية في لبنان

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Main Accountabilities</span><p>As a GL Accountant you will work from the <i><u>Zagreb/Lebanon</u></i> office and take on the role within the GL department reporting to the EMEA R2R Manager. In this role you will provide support to the Finance Shared Service team and be responsible for the accounting from A to Y of more than 30 legal entities within the EMEA Region.</p><br><p><br>This is a hands-on role in which you will perform the following accountabilities:</p><br><ul><li>Record journal entries on a timely basis and in accordance with our accounting guidelines</li><li>Record the necessary accruals and interests on IC loans</li><li>Review and reconcile balance sheet accounts, such as inventory, goods received not invoiced, fixed assets, etc.</li><li>Review intercompany reconciliations and perform root cause analysis</li><li>Resolve issues with local finance teams and discuss monthly closings</li><li>Support local finance teams with knowledge on standard processes</li><li>Perform vendor/customer balance reconciliations</li><li>Assist on the intercompany recharging process</li><li>Assist on the preparation of statutory accounts</li><li>Assist in audits. ad hoc projects or process request</li><li>Contribute to compliance Group reporting</li><li>Provide active support in implementing new tools for further accounting process automation</li></ul><p><b>Compliance, Controls &amp; Audit Support</b></p><br><ul><li>Ensure adherence to all business policies, internal controls, segregation of duties, and delegation of authority requirements.</li><li>Support Team Leads during internal and external audits, including planning, documentation, and timely delivery of audit evidence.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Sales Executive is responsible for handling indoor sales operations within the Cables Division. This includes managing client inquiries, preparing quotations, processing orders, maintaining CRM records, and actively contributing to stock movement and divisional sales targets. The role operates under the direct supervision of the Cables Sales Manager and within the functional framework set by the Commercial Operations Manager.</p><p>Duties and Responsibilities</p><ul><li>Handle incoming sales inquiries and provide clients with accurate technical guidance on cable products and applications.</li><li>Follow up with existing clients to maintain relationships, address their needs, and support long-term retention.</li><li>Act as the internal reference point for cable product inquiries and recommendations, supporting the retail, projects, and sales departments as needed.</li><li>Provide pre-sales and after-sales support, addressing client concerns and technical questions in a timely manner.</li><li>Prepare accurate and competitive quotations based on client requirements, current pricing, and margin guidelines set by the Cables Sales Manager.</li><li>Follow up on submitted quotations and coordinate order confirmation, processing, and delivery scheduling.</li><li>Coordinate with the warehouse and logistics teams to ensure on-time order fulfillment and keep clients informed throughout the process.</li><li>Verify invoice accuracy and ensure all sales transactions comply with company pricing and discount policies.</li><li>Monitor stock availability for cable products and recommend suitable alternatives to clients when items are unavailable.</li><li>Regularly review non-moving and slow-moving stock in coordination with the Cables Sales Manager and proactively work to sell these items through client follow-up, targeted offers, and alternative product positioning.</li><li>Flag critical stock situations to the Cables Sales Manager for timely escalation and action.</li><li>Maintain up-to-date records in the CRM system, including client information, sales activities, quotations, orders, and follow-ups.</li><li>Prepare and submit regular sales reports to the Cables Sales Manager covering activities, pipeline status, pending orders, and client feedback.</li><li>Follow up on overdue client balances and payment terms in coordination with the Finance department.</li><li>Cooperate with internal departments to ensure smooth operations and client satisfaction.</li><li>Attend technical training sessions and product briefings organized internally or by suppliers to maintain up-to-date knowledge of cable products and industry developments.</li><li>Perform any other related duties as assigned by management.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Sales, Business Administration, or a related field</li><li>Minimum 2 years of experience in cable sales, electrical product sales, or B2B sales.</li><li>Hands-on experience with quotation preparation, pricing, and stock coordination is required.</li><li>Solid knowledge of cable products and electrical distribution systems.</li><li>Strong sales, negotiation, and customer relationship management skills.</li><li>Ability to prepare accurate quotations and manage order follow-up efficiently.</li><li>Proficiency in Microsoft Office, ERP systems, and CRM tools.</li><li>Well-organized, detail-oriented, and able to manage multiple tasks simultaneously.</li><li>Clear communicator with the ability to coordinate across departments and escalate issues appropriately.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Summary</b></p><p>&nbsp;</p><p>The Sales Executive is responsible for handling indoor sales operations within the Cables Division. This includes managing client inquiries, preparing quotations, processing orders, maintaining CRM records, and actively contributing to stock movement and divisional sales targets. The role operates under the direct supervision of the Cables Sales Manager and within the functional framework set by the Commercial Operations Manager.</p><p>&nbsp;</p><p><b>Duties and Responsibilities</b></p><p>&nbsp;</p><p>• Handle incoming sales inquiries and provide clients with accurate technical guidance on cable products and applications.</p><p>• Follow up with existing clients to maintain relationships, address their needs, and support long-term retention.</p><p>• Act as the internal reference point for cable product inquiries and recommendations, supporting the retail, projects, and sales departments as needed.</p><p>• Provide pre-sales and after-sales support, addressing client concerns and technical questions in a timely manner.</p><p>• Prepare accurate and competitive quotations based on client requirements, current pricing, and margin guidelines set by the Cables Sales Manager.</p><p>• Follow up on submitted quotations and coordinate order confirmation, processing, and delivery scheduling.</p><p>• Coordinate with the warehouse and logistics teams to ensure on-time order fulfillment and keep clients informed throughout the process.</p><p>• Verify invoice accuracy and ensure all sales transactions comply with company pricing and discount policies.</p><p>• Monitor stock availability for cable products and recommend suitable alternatives to clients when items are unavailable.</p><p>• Regularly review non-moving and slow-moving stock in coordination with the Cables Sales Manager and proactively work to sell these items through client follow-up, targeted offers, and alternative product positioning.</p><p>• Flag critical stock situations to the Cables Sales Manager for timely escalation and action.</p><p>• Maintain up-to-date records in the CRM system, including client information, sales activities, quotations, orders, and follow-ups.</p><p>• Prepare and submit regular sales reports to the Cables Sales Manager covering activities, pipeline status, pending orders, and client feedback.</p><p>• Follow up on overdue client balances and payment terms in coordination with the Finance department.</p><p>• Cooperate with internal departments to ensure smooth operations and client satisfaction.</p><p>• Attend technical training sessions and product briefings organized internally or by suppliers to maintain up-to-date knowledge of cable products and industry developments.</p><p>• Perform any other related duties as assigned by management.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>• Bachelor's degree in Sales, Business Administration, or a related field</p><p>• Minimum&nbsp;2 years of experience in cable sales, electrical product sales, or B2B sales.</p><p>• Hands-on experience with quotation preparation, pricing, and stock coordination is required.</p><p>• Solid knowledge of cable products and electrical distribution systems.</p><p>• Strong sales, negotiation, and customer relationship management skills.</p><p>• Ability to prepare accurate quotations and manage order follow-up efficiently.</p><p>• Proficiency in Microsoft Office, ERP systems, and CRM tools.</p><p>• Well-organized, detail-oriented, and able to manage multiple tasks simultaneously.</p><p>• Clear communicator with the ability to coordinate across departments and escalate issues appropriately.</p><p>&nbsp;</p></div>

<p>The Project Management domain is in charge of the implementation and delivery of the Murex solutions. We handle the clients just after the contractual agreements until the go live of the product. Project Management MEA team in Beirut is in charge of the Middle East, Africa, Turkey and Greece based clients. The Project Manager is the owner of the Murex implementation project, leading the project team towards a successful delivery of the agreed scope and services with Murex standards, while respecting the project constraints and consolidating a strong long-term client partnership.</p><h3>Your Responsibilities:</h3><ul><li>Drives the project team towards project objectives, while contributing to development and long-term motivation of the project team members, in collaboration with their managers</li><li>Communicates and report project status, providing clear visibility and common view to Murex management &amp; project team (including integrators)</li><li>Defines a project plan: estimate project effort, define high level and detailed project plan, including staffing and logistics (Resource profile, governance, organization)</li><li>Coordinates with client and integrators, ensures client/integrator readiness, and build partnership based on mutual respect and trust</li><li>Identifies project Risk &amp; issues and ensure mitigation</li><li>Ensures project timeline is respected, within scope, budget, and quality expectations, executes change request process. Monitors associated KPIs.</li><li>Adopts &amp; promotes Murex project methodologies, tools and best practices and align them with client and integrators. Contributes to definition and maintenance of Methodologies.</li><li>Prepares and executes project closure and hand over</li><li>Capitalizes and provides lessons learnt</li><li>Reports to Project Director and collaborate closely with Murex stakeholders (Client Services, Product departments, Project administration)</li><li>Makes sure that collaboration spirit amongst Murex departments is well diffused with the rest of the project team.</li></ul><p><strong>Desired Candidate Profile</strong></p><h3>Your Profile:</h3><ul><li>Computer Science/Computer Engineering degrees are preferable</li><li>7-10 years of total work experience</li><li>Minimum of 3-4 years relevant Project Management experience in a software/banking related domain</li><li>Good communication and interpersonal skills</li><li>Previous experience in client facing activities</li><li>An advanced expertise in at least one functional domain</li><li>A good understanding of Murex Software industry is a plus</li><li>The appetite for new challenges and continuous learning</li><li>A proven organized, analytical, and methodological approach</li><li>A willingness to travel</li></ul>

Key Responsibilities: <br> <br>Business Development <br>• Conduct detailed market research across Lebanon. <br>• Identify market opportunities and product gaps. <br>• Analyse competitors, pricing, brands, and customer preferences. <br>• Develop pricing strategies and profit margins. <br>• Build relationships with architects, contractors, developers, consultants, • retailers, and project owners. <br>• Generate new business opportunities and secure sales. <br> <br>Showroom Development <br>• Identify suitable showroom and warehouse locations. <br>• Evaluate rental options and negotiate lease terms. <br>• Coordinate showroom layout, branding, displays, and customer experience. <br>• Assist in planning future expansion. <br>• Procurement & Supplier Coordination <br>• Communicate with international suppliers. <br>• Request quotations and compare offers. <br>• Prepare cost comparisons and landed cost calculations. <br>• Coordinate orders, production follow-up, and shipping schedules. <br>• Monitor product quality and documentation. <br> <br>Logistics & Inventory <br>• Coordinate imports, customs clearance, and freight forwarding. <br>• Monitor inventory levels. <br>• Develop inventory control procedures. <br>• Ensure timely product availability. <br> <br>Operations <br>• Develop company processes and workflows. <br>• Recommend ERP/accounting software. <br>• Assist in establishing operational policies. <br>• Coordinate with accountants, freight forwarders, customs brokers, and service providers. <br> <br>Sales & Marketing <br>• Build the customer database. <br>• Visit potential clients across Lebanon. <br>• Prepare quotations and follow up with customers. <br>• Support social media, digital marketing, and promotional activities. <br>• Participate in exhibitions and industry events. <br> <br>Administration <br>• Prepare business reports. <br>• Track KPIs and sales performance. <br>• Maintain organized documentation. <br>• Support management with strategic recommendations. <br> <br> <br>Qualifications <br>• Bachelor's degree in business administration, Marketing, Engineering, Supply Chain, Architecture, Interior Design, or related field. <br>• 3–5 years of relevant experience in building materials, construction, interiors, sanitary ware, lighting, ceramics, or related industries. <br>• Excellent Arabic and English communication skills. French is an advantage. <br>Strong knowledge of Microsoft Excel and Microsoft Office. <br>• Experience with ERP systems is preferred. <br>• Valid Lebanese driving license and willingness to travel throughout Lebanon. <br> <br> <br>Skills <br>• Strong commercial awareness <br>• Negotiation skills <br>• Market analysis <br>• Sales ability <br>• Project coordination <br>• Supplier management <br>• Analytical thinking <br>• Excellent communication <br>• Problem solving <br>• Ability to work independently <br>• Entrepreneurial mindset <br>• High level of integrity and accountability <br> <br> <br>Performance Indicators <br>• Number of new customers acquired <br>• Monthly sales generated <br>• Gross profit margin <br>• Number of supplier agreements established <br>• Showroom launch milestones achieved <br>• Market research completion <br>• Inventory accuracy <br>• Customer satisfaction <br>• Operational readiness <br>• Cost optimization <br> <br> <br>Career Growth <br>As the company expands, this role is expected to evolve into Business Development & Operations Manager, leading specialized teams in sales, procurement, logistics, showroom operations, and marketing. <br>This position is ideal for someone who wants to grow alongside the company and play a key role in building a leading building materials brand in Lebanon

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Mideast Assistance International S.A.L.</strong> is a Lebanon-based assistance and insurance services group established in 2001. Headquartered in Dbayeh, Lebanon, the company specializes in providing round-the-clock medical, travel, and crisis management assistance to individuals and businesses globally.</p><br><p>Key Operational Areas</p><br><ul><li><p><strong>Travel &amp; Medical Assistance:</strong> The company offers worldwide travel insurance products and coordinates emergency services, including medical repatriation, emergency evacuations, and support for travelers in need.</p><br></li><li><p><strong>Crisis Management:</strong> They provide tailored contingency and evacuation planning in coordination with medical and security authorities, specifically addressing natural disasters or regional conflicts.</p><br></li><li><p><strong>Call Center Services:</strong> Utilizing advanced IP-based technology, the company operates a centralized, multi-lingual call center that provides customized CRM solutions for various sectors, including banking, insurance, and healthcare.</p><br></li><li><p><strong>Provider Network:</strong> The organization maintains an extensive international network of over 40,000 healthcare and assistance providers, enabling services such as direct billing and cost containment.</p><br></li></ul><br>Job Description<br><p><strong>Mission and Responsibilities:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</strong>&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Answer incoming phone calls from patients and handle their requests in a professional and timely manner.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Schedule, manage, and update patient appointments.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Confirm appointments and follow up with patients when needed.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Review daily tasks, communications, and pending follow-ups to ensure proper completion.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Handle incoming and outgoing emails in accordance with internal procedures.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Process faxes and ensure that all received information is properly reviewed and forwarded when needed.&nbsp;&nbsp;<br> -Prepare and send reports to the concerned Manager whenever required.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Escalate urgent, sensitive, delayed, or unresolved cases to the concerned Manager.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Execute any other job-related task requested by the concerned manager.</p><br><br>Qualifications<br><p>Qualifications: fluent in French and ensligh/ available to work a 2-3 days per week (Monday–Friday) from 4:00 PM to 11:00 PM</p><br><br><br> </div>

<h3>1. JOB PURPOSE</h3><p>The Warehouse Keeper is responsible for the effective day-to-day management of warehouse activities, ensuring the accurate receipt, storage, handling, preservation and dispatch of company products. The role is critical in maintaining stock accuracy, product quality, food safety, proper storage conditions and timely order fulfillment, while ensuring that all warehouse activities are conducted efficiently and in accordance with company policies and procedures. The Warehouse Keeper will handle FMCG food products including cheese, pasta, rice and related food products, with particular attention to FIFO/FEFO principles, expiry dates, batch traceability and appropriate storage conditions.</p><h3>2. KEY RESPONSIBILITIES</h3><p>A. Receiving &amp; Inbound Operations</p><ul><li>Receive incoming products and verify quantities against delivery notes, purchase orders and relevant documentation.</li><li>Inspect incoming goods for quantity, packaging integrity, visible damage, expiry dates and general condition.</li><li>Verify product codes, batches, quantities and expiry dates before accepting stock.</li><li>Report discrepancies, damaged goods, shortages or excess quantities immediately to the Warehouse/Logistics Manager.</li><li>Ensure received products are properly recorded and stored without unnecessary delay.</li><li>Coordinate with Procurement, Logistics and other relevant departments regarding incoming shipments.</li></ul><p>B. Stock Management &amp; Inventory Control</p><ul><li>Maintain accurate physical stock levels and ensure that warehouse records are updated accordingly.</li><li>Organize stock according to product category, SKU, batch, expiry date and storage requirements.</li><li>Apply FIFO (First In, First Out) and FEFO (First Expired, First Out) principles wherever applicable.</li><li>Monitor product expiry dates and proactively report near-expiry, slow-moving or obsolete stock.</li><li>Conduct regular stock counts and participate in periodic and annual physical inventory activities.</li><li>Investigate and report stock discrepancies and assist in reconciliation.</li><li>Ensure that every product movement is properly documented and traceable.</li></ul><p>C. Storage &amp; Warehouse Organization</p><ul><li>Ensure products are stored safely, systematically and in their designated locations.</li><li>Maintain appropriate storage conditions for food products, particularly temperature-sensitive and refrigerated products.</li><li>Ensure proper segregation of products where required.</li><li>Maintain clear identification and labeling of products, racks, pallets and storage areas.</li><li>Maximize warehouse space while maintaining safe access and efficient product movement.</li><li>Ensure aisles, emergency exits and working areas remain clean, accessible and free from obstruction.</li></ul><p>D. Order Preparation &amp; Dispatch</p><ul><li>Prepare customer orders accurately according to approved picking lists and delivery documents.</li><li>Pick, check, pack and stage products for dispatch.</li><li>Verify quantities, SKUs, batches and expiry dates prior to dispatch.</li><li>Ensure products are handled appropriately to prevent damage, contamination or deterioration.</li><li>Coordinate with drivers and the distribution team to ensure timely and accurate loading.</li><li>Ensure all dispatched quantities are properly documented.</li></ul><p>E. Food Safety &amp; Quality</p><ul><li>Strictly follow company food safety, hygiene and warehouse sanitation procedures.</li><li>Maintain the required storage conditions for food products.</li><li>Immediately report damaged, contaminated, expired or potentially compromised products.</li><li>Ensure food products are protected from contamination, pests, moisture and improper handling.</li><li>Follow applicable company procedures for quarantined, rejected, returned or damaged products.</li><li>Support internal inspections, quality checks and food safety audits.</li></ul><p>F. Warehouse Documentation</p><ul><li>Maintain accurate records of receipts, transfers, issues, returns and dispatches.</li><li>Ensure warehouse documentation is complete, accurate and properly filed.</li><li>Update inventory systems or warehouse records as required.</li><li>Prepare stock movement and discrepancy reports when requested.</li><li>Maintain proper batch and expiry-date traceability.</li></ul><p>G. Returns &amp; Damaged Goods</p><ul><li>Receive and inspect returned products according to established procedures.</li><li>Separate returned, damaged, expired or quarantined products from saleable stock.</li><li>Record all returns and discrepancies accurately.</li><li>Notify the relevant department regarding required action on returned or damaged goods.</li></ul><p>H. Health, Safety &amp; Security</p><ul><li>Comply with all company health, safety and security procedures.</li><li>Use warehouse equipment and handling tools responsibly and safely.</li><li>Report unsafe conditions, accidents, incidents or equipment defects immediately.</li><li>Maintain warehouse security and prevent unauthorized access to stock.</li><li>Ensure proper housekeeping standards are maintained at all times.</li></ul>

<p>The Sales Manager will be responsible for driving profitable sales growth, strengthening market coverage and leading the sales organization to consistently achieve and exceed commercial objectives. The role will translate the company's commercial strategy into actionable sales plans, ensuring strong execution across channels, territories, customers and product categories. The Sales Manager will be expected to combine strategic commercial thinking with strong field execution, developing the sales team, expanding customer relationships, improving distribution and ensuring maximum visibility and availability of Richa Group International's portfolio in the market.</p><p><b><br></b></p><p><b>Key Accountabilities</b></p><p>1. Sales Strategy &amp; Business Growth</p><p>Develop and execute the annual and monthly sales strategy in line with the company's overall business objectives. Translate company targets into clear sales objectives by territory, channel, customer, salesperson and product category. Identify opportunities for revenue growth, market penetration, customer acquisition and portfolio expansion. Monitor market trends, competitor activity, pricing movements and customer needs to identify commercial opportunities and risks. Develop action plans to close performance gaps and accelerate growth. Ensure profitable growth while maintaining appropriate pricing, margins and commercial discipline.</p><p>2. Sales Team Leadership</p><p>Lead, coach and develop the sales team to deliver consistent commercial performance. Establish clear individual and team KPIs, targets and performance expectations. Conduct regular performance reviews and provide constructive coaching and feedback. Monitor field activity, customer visits, sales productivity and territory coverage. Identify capability gaps and implement appropriate training and development initiatives. Build a high-performance culture based on accountability, ownership, customer focus and results.</p><p>3. Distribution &amp; Route-to-Market Excellence</p><p>Ensure effective market coverage across Lebanon and maximize product availability at point of sale. Strengthen distribution across supermarkets, groceries, restaurants, specialty retailers and other relevant channels. Optimize territory allocation, customer segmentation and sales routes. Identify white spaces and underpenetrated territories or customer segments. Ensure sales representatives execute agreed distribution, merchandising and visibility standards. Work closely with Operations and Logistics to ensure product availability and timely customer fulfillment.</p><p>4. Key Account &amp; Customer Management</p><p>Develop and maintain strong relationships with strategic customers and key accounts. Lead commercial negotiations within approved company guidelines. Develop account plans for high-value customers and strategic accounts. Identify opportunities for increased listings, range expansion, promotions and cross-selling. Monitor customer satisfaction, service levels and commercial performance. Resolve escalated customer issues promptly and professionally.</p><p>5. Portfolio &amp; Brand Development</p><p>Drive sales performance across Richa Group International's product portfolio, including cheese, pasta, rice, sauces and related categories. Ensure sales teams have strong product knowledge and can effectively communicate product value propositions. Identify opportunities to introduce new products and strengthen existing brands in the market. Work closely with Marketing to develop effective trade activation, promotions and in-market initiatives. Monitor product performance by SKU, customer and channel and recommend corrective actions where required.</p><p>6. Sales Planning, Forecasting &amp; Reporting</p><p>Prepare accurate sales forecasts and rolling business projections. Monitor actual performance against budget and sales targets. Analyze sales performance by customer, territory, salesperson, SKU and channel. Provide management with regular sales reports, insights and recommendations. Establish a disciplined sales reporting framework based on accurate and timely data. Use sales analytics to identify trends, opportunities and performance gaps.</p><p>7. Commercial Excellence</p><p>Monitor pricing, discounts, promotions and commercial terms to ensure alignment with company policies. Support margin improvement initiatives and minimize unnecessary commercial leakage. Monitor customer credit exposure and coordinate with Finance regarding overdue accounts. Ensure sales policies, approval procedures and reporting standards are consistently followed. Recommend improvements to sales processes, systems and controls.</p><p>8. Cross-Functional Collaboration</p><p>Work closely with Operations, Supply Chain, Warehouse, Finance, Marketing and HR to ensure seamless commercial execution. Coordinate sales forecasts with inventory and supply planning. Communicate market intelligence and customer requirements internally.</p>

<p><b><br></b></p><p><b>## Purpose of the Role</b></p><p>This role keeps the company running day to day. It covers the office itself, but the larger part of the job is making sure the different parts of the business move together: warehouse, fleet, sales support, administration and the outside providers the company depends on. The person in this seat is the one management turns to when something needs to be organised, chased, fixed or coordinated across departments, and the one department heads coordinate through when a request touches more than one team.</p><p>It suits someone who is organised, hands on, and comfortable being responsible for outcomes that depend on other people delivering.</p><p>---</p><p>## Key Responsibilities</p><p>### Office and Administration</p><ul><li>Run the daily operation of the office and make sure it is properly staffed, supplied and functioning.</li><li>Supervise administrative staff, receptionists, drivers, messengers and cleaning staff, including scheduling, attendance and daily task assignment.</li><li>Manage office supplies, equipment, furniture and stationery, from requisition through purchase, receipt and distribution.</li><li>Maintain company files, records and archives, both physical and digital, with a structure people can actually find things in.</li><li>Organise meetings, visits and travel arrangements for management and visiting principals, including hotels, transport and itineraries.</li><li>Handle incoming correspondence, courier, calls and visitor flow.</li></ul><p>### Day to Day Coordination Across Departments</p><ul><li>Act as the coordination point between Sales, Warehouse, Procurement, Finance and Administration so that requests do not sit unanswered.</li><li>Follow up daily on open items across the business and escalate anything that is stuck to the General Manager with a proposed solution, not just a problem.</li><li>Prepare and circulate daily and weekly status reports on the areas under this role.</li><li>Support management in preparing information for meetings, reviews and decisions.</li><li>Take on assignments and projects delegated by the General Manager and carry them to completion.</li></ul><p>### Warehouse, Delivery and Fleet Support</p><ul><li>Coordinate with the warehouse on receiving schedules, delivery planning and dispatch, so that shipments and orders move on time.</li><li>Monitor delivery performance, route coverage and customer delivery complaints, and follow up until each case is closed.</li><li>Manage the company vehicle fleet: registration, insurance, mechanic, licences, fuel, maintenance schedules, repairs and vehicle records.</li><li>Track driver assignments, licences and vehicle handovers.</li><li>Coordinate with third party transporters and service providers where used.</li></ul><p>### Facilities, Utilities and Assets</p><ul><li>Manage premises: office, warehouse and any branch location. Maintenance, cleaning, security, generator, electricity, water, internet and telephone.</li><li>Handle contracts and relationships with landlords, maintenance contractors, security companies, insurance providers, telecom and utility providers.</li><li>Maintain the company asset register and follow the condition, location and custody of each asset.</li><li>Oversee health, safety and general workplace conditions, including firefighting equipment, emergency exits and first aid supplies.</li></ul><p>### Purchasing of Non Trade Items and Cost Control</p><ul><li>Handle purchasing of general services and non trade items: office needs, maintenance, printing, promotional and marketing material, and similar.</li><li>Collect quotations, compare, and recommend the supplier before committing.</li><li>Monitor spending against budget for office, facilities, fleet and general administration, and report variances.</li><li>Review supplier invoices for accuracy before submitting them to Finance for payment.</li><li>Identify and act on savings without letting service quality drop.</li></ul><p>### Process, Policy and Systems</p><ul><li>Document and improve internal administrative procedures, forms and workflows so the same task is done the same way each time.</li><li>Enforce company policies and the approval matrix across the areas under this role.</li><li>Make sure transactions and records go through the company system properly rather than staying on someone's desk.</li><li>Support internal and external audit requests related to administration, assets and general expenses.</li></ul><p>### People and Government Related Support</p><ul><li>Support HR with attendance records, leave tracking, staff files, onboarding logistics and new joiner setup.</li><li>Follow up on official and government related paperwork with the relevant authorities and the company's'</li></ul><p><strong>Desired Candidate Profile</strong></p><p><br></p>

???? Location: Zekrit – Maten, Lebanon <br>Role Purpose <br>The Sales Executive – Food Service (HoReCa) is responsible for driving sales growth within the hotel, restaurant, catering, and institutional food service sector. The role focuses on acquiring new customers, managing existing accounts, and building long-term relationships to achieve sales targets and expand the company's market presence. <br>Key Responsibilities <br>• Identify, prospect, and acquire new customers among caterers, restaurants, hotels, central kitchens, and food service operators. <br>• Manage and grow an assigned portfolio of existing HoReCa accounts, ensuring high customer satisfaction and retention. <br>• Present and promote the company's range of spices products to chefs, kitchen managers, purchasing managers, and business owners. <br>• Achieve monthly, quarterly, and annual sales targets and volume objectives as set by management. <br>• Conduct regular field visits to customer sites to build relationships, understand kitchen needs, and identify product application opportunities. <br>• Coordinate product tastings, samples, and demonstrations with chefs and kitchen staff to support product trials and conversions. <br>• Monitor competitor activity, pricing, and market trends within the food service channel and report findings to management. <br>• Follow up on orders, deliveries, and payment collection in coordination with the logistics and finance departments. <br>• Maintain accurate records of customer visits, orders, and pipeline activity in the company's CRM or reporting system. <br>• Handle and resolve customer complaints or product issues promptly, escalating where necessary. <br>• Provide feedback from the field to support new product development and improvement of existing products. <br>Requirements <br>• Minimum 2–3 years of sales experience in food service, HoReCa, FMCG, or food ingredients/products, preferably with exposure to restaurants, catering, or hospitality customers. <br>• Proven track record of meeting or exceeding sales targets. <br>• Valid driver's license <br>• Familiarity with the culinary/food service landscape in Lebanon is an advantage. <br>Qualifications <br>• Bachelor's degree in Business Administration, Marketing, Culinary Arts, Food Science, or a related field; equivalent relevant experience will be considered

Kilzi & Co SAL is looking for an Indoor Sales Executive to join our growing commercial team. <br> <br>The role is ideal for a motivated individual who enjoys customer interaction, follow-up, quotations, order coordination, and supporting business growth. <br> <br>Key Responsibilities: <br> <br>• Follow up on customer inquiries and quotations <br>• Maintain regular communication with customers <br>• Coordinate with production, logistics, and finance departments <br>• Support outdoor sales activities <br>• Ensure accurate order processing and follow-up <br>• Maintain customer records and commercial information <br>• Contribute to achieving sales and customer service objectives <br> <br>Requirements: <br> <br>• Previous experience in sales, customer service, or commercial support <br>• Strong communication and follow-up skills <br>• Good knowledge of Microsoft Excel, Outlook, and general computer applications <br>• Organized, proactive, and detail-oriented <br>• Ability to work in a fast-paced environment <br>• Experience in construction materials, industrial products, insulation, or building materials is a plus <br> <br>What We Look For: <br> <br>We value attitude, accountability, customer focus, and a willingness to learn more than years of experience alone

<p>We are a company with a powerful AI solution designed to help businesses improve their operations, efficiency, productivity, and customer experience. We are looking for an ambitious and highly driven AI Business Development Manager to join us at an exciting early stage. This is not a traditional sales position. You will have the opportunity to develop the market from the ground up, identify opportunities, approach companies, present our AI solution, secure meetings, convert prospects into clients, and help establish our presence across different sectors.</p><h4><b><br></b></h4><h4><b>Key Responsibilities</b></h4><ul><li>Develop and execute a business development strategy for our AI products and solutions.</li><li>Identify and target potential clients across multiple industries.</li><li>Build a strong pipeline of prospective customers from scratch.</li><li>Research companies and identify businesses where our AI solution can create measurable value.</li><li>Conduct cold outreach, networking, meetings, presentations, and product demonstrations.</li><li>Understand each client's business challenges and present relevant AI solutions.</li><li>Manage the complete sales cycle from prospecting to negotiation and closing.</li><li>Develop long-term relationships with clients and identify opportunities for upselling and expansion.</li><li>Build and maintain a database/CRM of prospects, opportunities, meetings, and sales activities.</li><li>Gather market feedback and communicate client needs and opportunities to the startup's management/product team.</li><li>Identify new industries, applications, and business opportunities for our AI technology.</li><li>Represent the company professionally at meetings, networking events, and industry opportunities.</li><li>Help establish the company's sales process and business development strategy as the startup grows.</li></ul><h4>Target Industries</h4><p>The successful candidate will be responsible for developing business across a wide range of sectors, including:</p><ul><li>Schools &amp; Education</li><li>Commercial Businesses</li><li>Import &amp; Export</li><li>Food &amp; Beverage (F&amp;B)</li><li>Hotels &amp; Hospitality</li><li>Supermarkets Delis &amp; Food Retail</li><li>Real Estate</li><li>Manufacturing</li><li>Shipping &amp; Logistics</li><li>And other industries where AI can provide measurable business value.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Requirements:</h4><ul><li>Proven experience in Business Development, B2B Sales, Enterprise Sales, or Consultative Selling.</li><li>Strong ability to identify and approach new clients and generate business from scratch.</li><li>Excellent communication, negotiation, presentation, and closing skills.</li><li>Comfortable speaking with business owners, General Managers, CEOs, and senior decision-makers.</li><li>Strong commercial awareness and understanding of how businesses operate.</li><li>Ability to understand a client's needs and translate them into business opportunities.</li><li>Self-motivated, entrepreneurial, proactive, and highly target-oriented.</li><li>Comfortable working in a startup environment where processes are still being built.</li><li>Strong networking and relationship-building abilities.</li><li>Existing B2B contacts/network across any of the target industries is a major plus.</li></ul>

Summary: <br>The Sales Supervisor is responsible for leading and supervising a team of sales representatives to achieve sales goals and ensure excellent customer service. This role involves monitoring sales activities, providing coaching and support to the team, and ensuring that sales operations run smoothly. <br> <br>Key Responsibilities: <br>1. Team Leadership and Supervision: <br>o Oversee the daily activities of the sales team, ensuring they meet their sales targets. <br>o Assign sales territories, set individual sales targets, and track performance. <br>o Provide guidance, training, and support to sales representatives to enhance their skills and productivity. <br>2. Sales Strategy Execution: <br>o Implement and monitor sales strategies to achieve the organization’s sales objectives. <br>o Collaborate with the Unit Manager to develop sales plans and strategies. <br>o Ensure that the sales team adheres to company policies, procedures, and standards. <br>3. Performance Monitoring and Reporting: <br>o Monitor and evaluate the performance of the sales team, providing feedback and addressing any performance issues. <br>o Analyze sales data to identify areas for improvement and implement corrective actions. <br>4. Customer Relationship Management: <br>o Assist the sales team in managing key customer relationships and resolving customer issues. <br>o Ensure a high level of customer satisfaction by maintaining quality service standards. <br>o Handle escalated customer complaints and provide solutions to ensure customer retention. <br>5. Sales Operations Management: <br>o Ensure that the sales team maintains accurate records of customer interactions and sales activities in the CRM system. <br>o Manage inventory levels, sales materials, and other resources to support the sales team’s efforts. <br>o Coordinate with other departments (e.g., marketing, logistics) to support sales operations. <br>6. Training and Development: <br>o Identify training needs for the sales team and organize relevant training sessions. <br>o Mentor new sales representatives and provide ongoing coaching to all team members. <br>o Encourage continuous learning and development within the sales team. <br>7. Market and Competitor Analysis: <br>o Keep abreast of industry trends, market conditions, and competitor activities. <br>o Provide insights and feedback to the Unit Manager on market opportunities and challenges. <br>8. Collaboration and Communication: <br>o Foster a positive team environment and encourage open communication among team members. <br>o Liaise with the Unit Manager and other stakeholders to align sales activities with company goals. <br>9. Accountabilities: <br>o Monthly Sales Budget <br>o Sales fundamentals results <br>o Receivables and bad debts <br> <br> <br>Knowledge, Skills and Experience <br> <br>Languages <br>Arabic, English (French is a plus) <br> <br>Skills <br>• Strong leadership, coaching, and interpersonal skills. <br>• Excellent communication, negotiation, and presentation skills. <br>• Proficient in Microsoft Office Suite. <br> <br>Experience <br>• Proven experience as a sales supervisor or similar role minimum 3-4 years. <br>• Academic background a BBA degree or similar (preferred but not required)

<p>The Organisation Plan International is an independent development and humanitarian organisation that advances children s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected. Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children s rights from birth until they reach adulthood and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge. For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries. We won t stop until we are all equal.</p><p>As Protection Technical Officer, you will provide technical support and oversight to ensure the quality and effective delivery of Child Protection (CP) and Gender-Based Violence (GBV) programming through partner support, case management supervision, capacity strengthening, quality assurance, monitoring, coordination, and programme support. Working under the supervision of the Protection Manager, you will help ensure that protection interventions follow national SOPs, inter-agency guidance, international standards, donor requirements, and Plan International policies, while applying child-centred, survivor-centred, gender-sensitive, gender-transformative, trauma-informed, and rights-based approaches.</p><p>In this role, you will:</p><ul><li>Provide technical guidance and supervision to implementing partners on CP and GBV programming, including case management interventions</li><li>Technically supervise partner CP caseworkers, in coordination with relevant partner staff, and provide ongoing training, coaching, mentoring, and technical support to protection staff</li><li>Strengthen case management quality assurance, referral pathways, service mapping, and adherence to national SOPs, international standards, best practice, and mandatory reporting requirements</li><li>Support partners to maintain appropriate, ethical, and confidential data collection and information management systems, including CPIMS+, Primero, and GBV Information Management Systems where applicable</li><li>Monitor the timely and accurate updating of CP and GBV case management databases, including monthly data review, and compile and analyse protection data to inform programme quality, learning, evidence generation, and advocacy</li><li>Conduct regular field monitoring visits to assess programme quality, progress, compliance, and implementation challenges; identify technical quality gaps, provide solutions, and support corrective actions and programme modifications where required</li><li>Contribute to programme design, technical strategy, proposals, reporting, technical tools, and programme innovations</li><li>Promote protection mainstreaming and integrated programming across sectors</li><li>Ensure safe programming, safeguarding, gender equality, inclusion, accountability, and do no harm principles are embedded across interventions</li><li>Provide regular updates on protection trends, gaps, case management, and referral response to the Protection Manager</li><li>Work closely with partners and the Protection Manager to ensure coordinated and effective programme implementation</li><li>Provide administrative and operational support to the Protection Department, including planning, documentation, reporting, coordination, logistics, procurement, financial follow-up, meetings, and trainings</li><li>Support the implementation of Plan International s Child Protection Policy, Gender Equality and Inclusion Policy, Code of Conduct, and relevant standards and procedures</li><li>Complete and maintain timely documentation and reports related to trainings, capacity-strengthening activities, and other programme activities</li><li>Participate in national protection coordination meetings, Plan International meetings, relevant trainings and Training of Trainers activities, and liaise with protection actors, service providers, and other relevant stakeholders to strengthen coordination, referral pathways, and access to services.</li></ul><p>About You</p><p>To be successful in this role, you will have:</p><ul><li>A Bachelor s degree in Social Work or a related field</li><li>At least 4 years demonstrated experience in protection programming, preferably in a technical role</li><li>Strong experience in CP and GBV programming, including areas such as child labour, girls rights, and child marriage</li><li>Experience in CP/GBV case management, technical supervision, partner capacity strengthening, monitoring, and quality assurance</li><li>Strong knowledge of national Case Management SOPs, global minimum standards, inter-agency guidelines, and protection principles</li><li>Experience with CPIMS+, Primero, GBV Information Management Systems, or similar systems is desirable</li><li>Strong understanding of protection information management, ethical data collection, data analysis, and reporting</li><li>Experience contributing to programme design, proposals, reporting, learning, and evidence generation</li><li>Good understanding of the Lebanon context, particularly issues affecting children, young people, girls, women, and vulnerable populations</li><li>Knowledge of Lebanese laws relating to children s rights, women s rights, and gender equality</li><li>Experience working with NGOs, INGOs, partners, and/or humanitarian and development programmes</li><li>Excellent facilitation, training, communication, and reporting skills</li><li>Proficiency in Microsoft Word and Excel</li><li>Strong teamwork, initiative, resilience, adaptability, self-motivation, and ability to work under pressure</li><li>Strong cultural and gender sensitivity and commitment to child safeguarding</li><li>Ability to balance field and office-based work and travel frequently to Akkar, Tripoli, and North Beqaa, including occasional overnight stays</li><li>Excellent written and spoken English and Arabic</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>A Bachelor s degree in Social Work or a related field</p><p>At least 4 years demonstrated experience in protection programming, preferably in a technical role</p><p>Strong experience in CP and GBV programming, including areas such as child labour, girls rights, and child marriage</p><p>Experience in CP/GBV case management, technical supervision, partner capacity strengthening, monitoring, and quality assurance</p><p>Strong knowledge of national Case Management SOPs, global minimum standards, inter-agency guidelines, and protection principles</p><p>Experience with CPIMS+, Primero, GBV Information Management Systems, or similar systems is desirable</p><p>Strong understanding of protection information management, ethical data collection, data analysis, and reporting</p><p>Experience contributing to programme design, proposals, reporting, learning, and evidence generation</p><p>Good understanding of the Lebanon context, particularly issues affecting children, young people, girls, women, and vulnerable populations</p><p>Knowledge of Lebanese laws relating to children s rights, women s rights, and gender equality</p><p>Experience working with NGOs, INGOs, partners, and/or humanitarian and development programmes</p><p>Excellent facilitation, training, communication, and reporting skills</p><p>Proficiency in Microsoft Word and Excel</p><p>Strong teamwork, initiative, resilience, adaptability, self-motivation, and ability to work under pressure</p><p>Strong cultural and gender sensitivity and commitment to child safeguarding</p><p>Ability to balance field and office-based work and travel frequently to Akkar, Tripoli, and North Beqaa, including occasional overnight stays</p><p>Excellent written and spoken English and Arabic</p>

Job Title: HR Assistant <br> <br>Department: Human Resources <br>Reports To: HR Manager <br>Employment Type: Full-Time <br> <br>Job Summary <br>We are seeking a motivated and detail-oriented HR Assistant to support the Human Resources department, with a primary focus on recruitment and training & development activities. The ideal candidate will assist in sourcing, screening, and coordinating candidates, as well as supporting the planning and execution of employee training programs. This role is well-suited for a candidate with a strong academic background in HR or Management and 1 to 3 years of relevant experience. <br> <br>Key Responsibilities <br> <br>Recruitment <br> <br>Assist in posting job vacancies on various platforms (job boards, social media, company website). <br>Screen resumes and applications to shortlist qualified candidates. <br>Coordinate and schedule interviews between candidates and hiring managers. <br>Conduct initial phone screenings to assess candidate fit. <br>Communicate with candidates throughout the recruitment process, ensuring a positive candidate experience. <br>Maintain and update the recruitment tracker/database with candidate status and pipeline progress. <br>Support in drafting job offers and coordinating pre-employment requirements (documents, references, etc.). <br>Assist in onboarding new hires, including preparing orientation materials and documentation. <br> <br>Training & Development <br> <br>Assist in identifying training needs across departments in coordination with the HR Manager. <br>Support the planning, scheduling, and logistics of internal and external training sessions. <br>Prepare training materials, presentations, and attendance records. <br>Track employee participation and maintain training records/files. <br>Collect feedback post-training and assist in evaluating training effectiveness. <br>Coordinate with external training providers/vendors when needed. <br> <br>General HR Support <br> <br>Maintain confidentiality of employee and candidate records. <br>Assist with other HR administrative tasks as needed (personnel files, HR correspondence, reports). <br>Support employee relations initiatives and internal communications. <br> <br>Qualifications & Requirements <br> <br>Bachelor's Degree in Human Resources Management, Business Administration, or related field. <br>1 to 3 years of experience in an HR role, preferably with exposure to recruitment and/or training functions. <br>Strong communication skills, both written and verbal (Arabic and English preferred). <br>Excellent organizational and multitasking abilities. <br>Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with HR software/ATS is a plus. <br>High level of discretion and professionalism in handling confidential information. <br>Strong interpersonal skills with the ability to interact professionally with candidates and employees at all levels. <br>Detail-oriented with strong follow-up skills. <br> <br>Key Competencies <br> <br>Team player with a proactive attitude. <br>Ability to work under pressure and meet deadlines. <br>Strong problem-solving and coordination skills

<p><b><br></b></p><p><b>Job Purpose</b></p><p>Sleep Comfort is looking for experienced and motivated Branch Managers to manage our Jbeil and Zahle branches. The Branch Manager will be responsible for achieving sales targets, managing the branch operations, leading the sales team, ensuring excellent customer service, and maintaining the company s standards and brand image.</p><p>The selected candidates will first undergo an intensive training period at our Karantina Main Branch for a duration of 1 to 3 months, depending on their performance and progress, before taking full responsibility of their assigned branch.</p><p><b>Key Responsibilities</b></p><p>Sales &amp; Business Development</p><p>Achieve and exceed branch sales targets and KPIs.</p><p>Develop sales strategies to increase branch performance.</p><p>Monitor daily sales activities and prepare performance reports.</p><p>Follow up on customer satisfaction and ensure a high-quality buying experience.</p><p>Support the sales team in closing important deals and handling difficult customers.</p><p>Branch Operations Management</p><p>Manage daily branch operations according to Sleep Comfort policies and procedures.</p><p>Ensure proper showroom organization, product presentation, and visual merchandising standards.</p><p>Coordinate with logistics, warehouse, customer service, and other departments to ensure smooth operations.</p><p>Monitor stock availability and report any shortages or operational issues.</p><p>Team Leadership &amp; People Management</p><p>Lead, motivate, and coach the sales team to achieve objectives.</p><p>Monitor employee performance and provide continuous feedback.</p><p>Organize team schedules and ensure proper attendance and discipline.</p><p>Participate in recruitment and onboarding of new team members when required.</p><p>Customer Experience</p><p>Ensure excellent customer service and build strong relationships with clients.</p><p>Handle customer complaints professionally and find appropriate solutions.</p><p>Maintain Sleep Comfort s reputation and service standards.</p><p>Training Period</p><p>The selected candidate will complete a training program at Sleep Comfort Main Branch Karantina for 1 to 3 months.</p><p>The training duration will depend on the candidate s ability to understand company procedures, products, sales techniques, systems, and management standards.</p><p>Successful completion of the training will lead to full responsibility for the assigned branch.</p><p>Preferred Profile</p><p>We are looking for a dynamic leader who can represent Sleep Comfort s values, develop the branch team, and contribute to the company s growth.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Management, or related field is preferred.</p><p>Minimum 3 5 years of experience in retail sales management, preferably in furniture, mattresses, home products, or a related industry.</p><p>Proven experience managing a showroom, branch, or sales team.</p><p>Strong leadership, communication, and negotiation skills.</p><p>Results-oriented with the ability to achieve sales targets.</p><p>Ability to analyze sales performance and take corrective actions.</p><p>Customer-focused personality with strong problem-solving skills.</p><p>Good knowledge of Microsoft Office and reporting tools.</p>

<p><strong>Basic Functions:</strong> The Diesel Operator is responsible for the operation, monitoring, and basic maintenance of diesel generators and associated fuel systems to ensure continuous and reliable power supply across AUB and AUBMC facilities, particularly during power outages and emergency situations. The role requires working on a rotating shift basis, including days, nights, weekends and public holidays.</p><p><strong>1. Duties Performed:</strong></p><ul><li><strong>Operations</strong> Operates diesel generators (Start/ stop and adjust system parameters), during power outages and testing cycles. Monitors generator and auxiliary equipment to ensure continuous power supply. Ensures smooth transition between utility power and backup systems. Records operating data such as load levels, fuel consumption, temperature and pressure readings. Carries out safe and efficient changeover of medium voltage switchgears, ensuring continuity of power supply and adherence to safety standards.</li><li><strong>Monitoring &amp; Inspection</strong> Conducts routine checks and intervene as required on: Fuel levels and fuel systems. Oil, coolant, and battery systems. Generator condition and alarms. Detects and troubleshoots mechanical or electrical faults and report abnormalities and coordinate with maintenance teams.</li><li><strong>Maintenance Support</strong> Assists in preventive maintenance activities for generators. Supports troubleshooting and basic corrective actions. Coordinates with technicians and contractors for major repairs.</li><li><strong>Fuel &amp; Resource Management</strong> Monitors fuel consumption and storage levels. Ensures proper handling, storage, and safety of diesel fuel. Supports logistics related to fuel supply during extended outages.</li><li><strong>Emergency Response</strong> Responds promptly during power outages and emergency situations. Ensures continuous generator operation in critical facilities (especially AUBMC). Coordinates with EUU teams for system stability and reliability.</li><li><strong>Compliance &amp; Safety</strong> Follows safety procedures for diesel operation and fuel handling. Ensures compliance with environmental and safety regulations. Maintains logs and operational records. Performs other related duties as requested.</li></ul><p><strong>2. Work Contacts:</strong> Regular work contacts with colleagues from different units at the Office of Facilities.</p><p><strong>3. Independence of Operation:</strong> Reports to the Energy Manager. Works accordingly to established procedures and technical standards.</p><p><strong>4. Supervisory Responsibility:</strong> None.</p><p><strong>5. Physical Effort:</strong> Moderate physical effort, involving standing, walking and climbing stairs.</p><p><strong>6. Work Conditions:</strong> Exposure to heat, noise, and vibration around 80% of the time.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Completion of intermediate education or BT 3. Plus 4 years of technical certification or vocational training in mechanical and/or electrical systems.</li><li>A minimum of 3 5 years of relevant experience in generator operation or a similar role.</li><li>Experience working in hospitals or other critical facilities is considered an asset.</li><li>Demonstrated ability to perform basic technical troubleshooting and fault identification.</li><li>Reliability and strong attention to detail.</li><li>Strong safety awareness and adherence to established safety procedures.</li><li>Ability to work rotating shifts and respond effectively during emergencies.</li><li>Good team coordination and collaboration skills.</li><li>Fair working knowledge of English.</li></ul>

Company Overview: <br>Forward Mena is a non-for-profit organization aiming to develop the digital skillset of people from all backgrounds to fulfill the jobs of today and tomorrow. It supports the new generation of educational programs in testing and developing their curriculum, sourcing participants and scaling. Forward MENA implements its projects with the support of major international agencies and donors. <br>Role Overview <br>The Training Coordinator supports the coordination and delivery of Forward MENA’s training activities and serves as a key learner-facing role. <br>In this role, day-to-day work flows through a structured dual-reporting model: the coordinator reports to the Senior Training Coordinator for daily activities, task updates, operational workflows, and weekly progress updates, while reporting to the Project Manager for administrative line management, project milestones, overall performance, and resource alignment. <br>The position manages daily communication with learners, monitors their progress, and ensures smooth training operations. Most interactions take place through phone calls, official managed WhatsApp channels, email, platform messaging, online webinars, and in-person outreach activities (university visits, NGO sessions, information sessions, career fairs) to support learner engagement and programme visibility. <br>The coordinator acts as a Student Success Lead, guiding learners throughout their journey, motivating them to complete their courses, and supporting them in overcoming challenges. The coordinator is expected to understand the programme's employability objectives and tailor learner support based on individual needs, challenges, and career goals. <br>This role ensures learners receive timely support, accurate information, and a positive experience that contributes to Forward MENA’s mission of improving employability and earning potential. <br>Note on Working Hours: Primary operations take place during business hours; however, this position requires schedule flexibility to occasionally work outside regular office hours (e.g., hosting evening webinars, providing off-hour learner follow-ups, or supporting weekend outreach events). <br> <br>Key Responsibilities <br>1. Learner Coordination & Communication <br>· Serve as the main point of contact for learners across assigned cohorts. <br>· Manage daily learner communication (WhatsApp via managed tools, platform messages, email). <br>· Support onboarding, orientation sessions, and cohort kick-offs. <br>· Follow up on absences, engagement issues, or learner inquiries promptly. <br> <br>2. Student Success Lead <br>· Guide learners to maintain engagement and complete their training. <br>· Monitor progress and proactively follow up with learners falling behind. <br>· Identify dropout risks and escalate when needed. <br>· Adapt communication and intervention strategies to each learner's progress, motivation, and barriers to maximize engagement, certification, and employment outcomes. <br>· Build meaningful relationships with learners through coaching, encouragement, and accountability to support successful program completion. <br> <br>3. Training Operations & Logistics <br>· Coordinate logistics including materials, platforms, schedules, and trainer communication. <br>· Ensure training content, links, and materials are prepared and shared on time. <br>· Host online sessions (including occasional evening sessions as scheduled), track attendance, and provide basic technical support. <br>· Execute in-person outreach activities (university visits, NGO sessions, information sessions, career fairs) to support learner engagement and program visibility. <br>· Maintain accurate trackers, attendance records, and session logs. <br> <br>4. Data Tracking & Reporting <br>· Record attendance, progress, evaluations, and completion data accurately. <br>· Prepare and present weekly dashboards and daily operational updates directly to the Senior Training Coordinator, with administrative summaries shared with the Project Manager. <br>· Maintain organized documentation and databases. <br>· Analyse learner data and progress trends to identify at-risk learners, prioritise interventions, and support continuous programme improvement. <br> <br>5. Curriculum & Learning Path Maintenance <br>· Keep course lists, modules, and learning paths up to date. <br>· Upload and organize training content on LMS platforms. <br>· Flag outdated modules and coordinate updates as needed. <br>· Ensure learning materials are accurate, accessible, and well-structured. <br> <br>6. Research & Program Improvement <br>· Conduct light research on emerging digital skills and market trends. <br>· Benchmark courses from other providers to identify improvement opportunities. <br>· Support evaluation of new training content or potential providers. <br>· Share insights to improve program relevance and competitiveness. <br> <br>Qualifications <br>· Bachelor’s degree in Education, Business, Human Resources, Digital Skills, or a related field. <br>· 2–3 years of experience in training coordination, education administration, or similar roles

• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

Job purpose summary <br>The Sales Representative is responsible for driving revenue growth by identifying, prospecting, and acquiring new clients while managing and nurturing relationships with existing accounts. This role involves understanding customer needs, presenting and demonstrating products or services, and negotiating contracts to achieve sales targets. The Sales Representative will also provide exceptional customer service, handle inquiries and issues, and collaborate with the sales team and other departments to ensure customer satisfaction and loyalty. <br>Education level <br>A bachelor’s degree in business, marketing, communications, or a related field <br>Competencies and skills <br>• Create and execute strategies to meet sales targets and grow market share <br>• Build and maintain strong, long-term relationships with clients <br>• Understand industry trends and competitor activities to tailor sales approaches <br>• Negotiate effectively to close deals that satisfy both the customer and the company <br>• Present information clearly and persuasively to various audiences <br>• Focus on achieving and exceeding sales targets <br>• Use CRM tools to track sales activities and manage customer data <br>Languages <br>Effective communication skills in Arabic, English or French <br>Computer Knowledge <br>Knowledge of computer applications (MS Office, Power point…) <br>Duties & responsibilities <br>• Relay the image of the company in the best way by advising customers on the best products that satisfy their needs in terms of range as well as stock level <br>• Strictly adhere to the company’s sales policies and regulations <br>• Take ownership of customer relationship to fulfill business needs <br>• Take orders from pharmacies <br>• Submit activity and results reports, such as daily call reports, weekly work plans, and monthly and annual market analyses <br>• Record customer complaints, investigate the problems then make recommendations <br>• Achieve targets (sales collected) as set with the sales manager in accordance with the company’s annual sales plan <br>• Transfers the company messages to the customers <br>• Share with colleagues, market information and experiences necessary to promote group success <br>• Have a total knowledge of all the products within the target portfolio <br>• Performs other related duties as assigned