وظائف مدير فرع في لبنان

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Particularly committed to the fight against diseases linked to unsafe water, the leading cause of death in the world, SI's interventions provide expertise in the field of access to drinking water, sanitation and hygiene promotion, but also in the essential area of food security and livelihoods. Present in 26 countries, the SI teams 3200 people in total, made up of expatriates, national staff, permanent staff at HQ, and a few volunteers - intervene with professionalism and commitment while respecting cultural norms. About the job The main challenges: Due to the funding situation and the merger of the Finance and HR departments, the size of the Administration Department has been significantly reduced over the past period. While the mission was able to secure additional funding resources, the current team structure has not been sufficient to fully absorb the increasing workload and support demands. Key challenges included: * Delays in accounting closure and financial reporting processes due to limited staffing capacity. * Capacity constraints within the Administration Department in the bases following the restructuring. * Increased volume of activities resulting from the ongoing emergency response. * A high number of project audits, and donor reports requiring financial and administrative support. * Increased demand for operational support across bases and departments despite reduced human resources. Priorities for the 2/3 first months: Accounting and internal reporting for Q1, Q2 and Q3 of of 2026 Preparation of budget proposals for upcoming funding opportunities (OCHA, GIZ, etc.) Support the budget holders in bases and coordination in the budget financial management Training for the admin supervisors in the bases on accounting and financial management Security constraints: The position is based in Beirut with frequent travel to the 2 bases in Saida and Tripoli. The security in the South has been generally fine since the eclips of April 17. However, in areas South of Saida district security is shaky due to frequent IDF air, drone and artillery strikes. Beirut has been more stable since April 17 but in case of escalations airstrikes can heavily affect the Southern Suburbs and potentially other areas SI will offer you A salaried position: According to experience, starting from EUR 2310 gross per month (2100 base salary + 10% annual leave allowance paid monthly) and a monthly Per Diem of USD 750. SI also covers accommodation costs and travel expenses between the expatriate's country of origin and the place of assignment. Breaks: During the assignment, a system of alternation between work and time off is implemented at the rate of 7 working days every three months (with a USD 850 break allowance, allocated by Sl). To these breaks periods, SI grants one (1) additional rest day per month worked. Insurance package: Expatriates benefit from an insurance package which refunds all healthcare expenses (including medical and surgical expenses, dental care and ophthalmological expenses, repatriation) and a welfare system including war risks. Essential vaccination and antimalarial treatment costs are refunded.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Relevant Field</li><li>EXPERIMENT IN THE HUMANITARIAN SECTOR : 3-4 years</li><li>EXPERIMENT ON SIMILAR POSITION : 3-4 years</li><li>Accounting skills including use of ERP software (preferably SAGA and/or Microsoft Navision/business central)</li><li>Financial Management skills: Budgeting, monitoring and donor financial reporting</li><li>Cash flow and treasury management</li><li>Management of sub-awards and partner financial monitoring</li><li>Advanced Excel Skills (advanced formulas, pivot table, chart presentation and financial modeling)</li><li>Donor compliance and audit preparation (specially for ECHO, GIZ, AFD and UN agencies)</li><li>Internal control, risk mitigation and implementation of financial procedures</li><li>Knowledge if taxation and NSSF regulations (salaries, VAT treatment)</li><li>Highly organized with the ability to prioritize multi tasks effectively</li><li>Experience in facilitation and/or designing trainings and skills development activities</li><li>Able to work autonomously, with strong time-management skills</li><li>Excellent communication skills (written and verbal)</li><li>Strong team Management and teamwork abilities</li><li>Ability to perform effectively under presusse and in challenging context</li><li>Detail-oriented and solution-oriented</li><li>Strong Computer skills is essential</li></ul><p></p></section>

CRM Specialist will support the commercial teams with the effective use of CRM tools, including Syncwise, Navision, and the Sales App. The CRM Specialist will be responsible for ensuring smooth operation of systems, supporting end-users (including medical representatives, salesmen, and supervisors), handling data management, and providing regular reporting. This role will serve as a key liaison between our internal teams and CRM vendor <br> <br>Requirements: <br>• Minimum of 2 years of experience in CRM support or Sales Operations. <br>• Hands-on experience with CRM systems such as Syncwise and/or Navision is preferred. <br>• Strong communication and coordination skills. <br>• Proficient in Microsoft Office, especially Excel and Outlook. <br>• Ability to work independently and handle multiple priorities

<p>Accounts Payable:</p><p>Codes, verify Purchase invoice, purchase orders, and all necessary document related to purchasing, make sure all vendor invoices correctly applied, (track related expenses or item charges such freight, transportation )</p><p>Update vendor files by collect legal data from procurement department, check and request the necessary financial certificate VAT or MOF to complete file and make sure to record properly in system.</p><p>Ensures timely disbursement of funds, credit facility with supply chain.</p><p>Credit &amp; Payment:</p><p>Researches and assists in establishing credit limits for new vendors.</p><p>Tracks payables and makes payment calls, emails and all related coordinates.</p><p>Enters debits/credits, resolves billing/payment discrepancies and works with other Department to ensure timely rebilling. Reconcile payables on monthly basis with supporting documents as statement of account from vendor.</p><p>Prepare payment documents with supporting and submit to management (with all necessary documentation)</p><p>Reconcile payables on quarterly basis with supporting documents as statement of account from vendor and deliver to superior with all necessary clarifications.</p><p>II General Accounting:</p><p>Reconciles payment executed with Senior and treasurer to avoid errors weekly basis</p><p>Prepares weekly report to be updated accordingly submitted to higher management transfers/ payment cash.</p><p>Compiles information and prepares spreadsheets to assist Controller, audit stock and assets verification on ground and any needed internal and external statement preparations.</p><p>maintain proper filing for the above tasks, clear and accessible to colleague in accounting.</p><p>Tracks company.</p><p><strong>Desired Candidate Profile</strong></p><p>Associate's degree (A. A.) or equivalent from two year college or technical school; or equivalent</p><p>One or two years related experience and/or training; or equivalent combination of education and experience.</p><p>Excellent written and oral communications skills.</p><p>Ability to effectively present information in one on one and small group situations to vendors, clients, and other employees of the organization.</p><p>Excellent mathematical skills; ability to compute rate, ratio, and percent and to draw and interpret bar graphs a plus.</p><p>Excellent organization skills.</p>

Accounts Payable: <br> Codes, verify Purchase invoice, purchase orders, and all necessary document <br>related to purchasing, make sure all vendor invoices correctly applied, (track <br>related expenses or item charges such freight, transportation…) <br> Update vendor files by collect legal data from procurement department, check <br>and request the necessary financial certificate VAT or MOF to complete file and <br>make sure to record properly in system. <br> Ensures timely disbursement of funds, credit facility with supply chain. <br>Credit & Payment: <br> Researches and assists in establishing credit limits for new vendors. <br> Tracks payables and makes payment calls, emails and all related coordinates. <br> Enters debits/credits, resolves billing/payment discrepancies and works with <br>other Department to ensure timely rebilling. • Reconcile payables on monthly <br>basis with supporting documents as statement of account from vendor. <br> Prepare payment documents with supporting and submit to management (with <br>all necessary documentation) <br> Reconcile payables on quarterly basis with supporting documents as statement <br>of account from vendor and deliver to superior with all necessary clarifications. <br>II ‐ General Accounting: <br>• Reconciles payment executed with Senior and treasurer to avoid errors <br>weekly basis <br>• Prepares weekly report to be updated accordingly submitted to higher <br>management transfers/ payment cash. <br>• Compiles information and prepares spreadsheets to assist Controller, <br>audit stock and assets verification on ground and any needed internal <br>and external statement preparations. <br>• maintain proper filing for the above tasks, clear and accessible to <br>colleague in accounting. <br>• Tracks company. <br>EDUCATION/EXPERIENCE: <br>Associate's degree (A. A.) or equivalent from two‐year college or technical <br>school; or equivalent <br>One or two years related experience and/or training; or equivalent <br>combination of education and experience. <br> SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS ETC: <br> Excellent written and oral communications skills. <br> Ability to effectively present information in one‐on‐one and small group <br>situations to vendors, clients, and other employees of the organization. <br> Excellent mathematical skills; ability to compute rate, ratio, and percent and to <br>draw and interpret bar graphs a plus. <br> Excellent organization skills. <br>Minimum 2 - 3 years' experience

Role Purpose: <br>Ensures full availability of company products. Maintains proper presentation & merchandising of all brands <br> <br>Key Accountabilities <br> <br>• Maintain the interest of the company as a priority, and ensure extreme integrity and honesty in dealing with customers, colleagues, and superiors <br>• Establishing and maintaining good working relationship with Key Account’s staff, floor as well as warehouse staff <br>• Ensures the proper implementation of contractual shelf shares as per company’s agreement with key accounts <br>• Implements plano-grams as per company’s guidelines <br>• Monitors continuously the stock level in the outlet and coordinates the replenishment with his direct superior <br>• Have a thorough up-to-date knowledge of all the products within the company portfolio <br>• Have a thorough and up-to-date knowledge of competitive products and activities in the market <br>• Monitor the expiry dates of FDC products submit bi-monthly reports <br>• Ensure visibility, inviting appearance, & cleanliness of our products <br>• Managing shelf spaces in the most beneficial way <br>• Strictly adhere to the company operational policies and regulations while performing the tasks: Such as HR policies (working hours/No less than 80% of the time in the field, leave the office no later than 9:30 am, general appearance and dress code), Finance policies, meetings, and reporting <br>• Prepares, daily, a merchandize report and submits it to Merchandising. The report will include outlets visited, activities performed, price compliance and competitive information <br> <br>Qualifications: <br>• Intermediate <br>Experience <br>• None <br> <br>Skills and Knowledge <br>• Languages: Arabic and English Level 1 <br>• Computer: None <br> <br> <br>Competencies <br>• Leading and Deciding <br>• Deciding and Initiating Action <br>• Leading and Supervising <br>• Supporting and Cooperating <br>• Working with People <br>• Adhering to Principles and Values <br>• Interacting and Presenting <br>• Relating and Networking <br>• Persuading and Influencing <br>• Presenting and Communicating Information <br>• Analysing and Interpreting <br>• Writing and Reporting <br>• Applying Expertise and Technology <br>• Analysing <br>• Creating and Conceptualising <br>• Learning and Researching <br>• Creating and Innovating <br>• Formulating Strategies and Concepts <br>• Organising and Executing <br>• Planning and Organising <br>• Delivering Results and Meeting Customer Expectations <br>• Following Instructions and Procedures <br>• Adapting and Coping <br>• Adapting and Responding to Change <br>• Coping with Pressure and Setbacks <br>• Enterprising and Performing <br>• Achieving Personal Work Goals and Objectives <br>• Entrepreneurial and Commercial Thinking

Requirements: <br>• Minimum of 2 years of experience in CRM support or Sales Operations. <br>• Hands-on experience with CRM systems such as Syncwise and/or Navision is preferred. <br>• Strong communication and coordination skills. <br>• Proficient in Microsoft Office, especially Excel and Outlook. <br>• Ability to work independently and handle multiple priorities. <br> <br>Job Description: <br> <br>• Strong ability to manage multiple tasks and prioritize effectively. <br>• Clear, concise, and professional communication, both written and verbal. <br>• Ability to juggle various administrative duties and meet deadlines. <br>• Efficiently managing schedules, meetings, and office tasks without oversight. <br>• Quick thinking to resolve minor conflicts or operational challenges with a focus on finding practical solutions. <br>• Professional and courteous demeanor when interacting with clients, visitors, and staff. <br>• Ability to handle sensitive or confidential information with the utmost care and professionalism. <br>• Comfortable working on multiple tasks simultaneously and adapting quickly to changing priorities. <br>• Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office management software. <br>• Familiarity with pharmaceutical or healthcare sales processes. <br>• Experience in end-user training and support. <br>• Analytical mindset with attention to detail. <br>System Support & Vendor Coordination <br>• Follow up with the Syncwise Company for any technical issues or system malfunctions. <br>• Follow up with the Navision Company to resolve any operational issues related to the CRM. <br>• Address and resolve problems reported by medical representatives, salesmen, and supervisors related to the CRM systems

The Production Manager will lead and optimize the full production lifecycle of products, ensuring efficiency, quality, cost control, and on-time delivery while building and managing a high-performing production team. <br> <br> <br>Core Responsibilities: <br> <br>Lead end-to-end production (assembly, wiring, finishing, packaging). <br>Plan and manage production schedules aligned with sales and project requirements. <br>Build, supervise, and develop the production team (technicians, engineers, and supervisors). <br>Ensure strict quality control and compliance with company and industry standards. <br>Optimize production processes, reduce waste, and improve productivity and margins. <br>Oversee prototypes and the transition from design to production. <br>Manage BOMs, production costing, material selection, and material utilization. <br>Coordinate with Sales, Design, Procurement, Logistics, and other cross-functional teams. <br>Ensure workshop organization, safety, housekeeping, and discipline. <br>Resolve production issues, delays, and technical bottlenecks. <br>Utilize the ERP system to manage production planning, inventory, work orders, and reporting. <br>Manage production operations across multiple manufacturing facilities, ensuring consistency, efficiency, and standardization. <br> <br> <br>Requirements: <br> <br>5–10 years of experience in a manufacturing or production environment. <br>Strong background in electrical systems or technical products. <br>Assembly-based production (not continuous manufacturing). <br>Production planning and scheduling. <br>Material selection and manufacturing processes. <br>Proven leadership experience managing production teams. <br>Experience with process optimization and Lean Manufacturing principles. <br>Hands-on experience using ERP systems in a manufacturing environment. <br>Demonstrated ability to manage operations across multiple facilities or production sites. <br>Hands-on leader, comfortable working in a workshop environment. <br>Experience in electronics, MEP, or related manufacturing industry is preferred

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate rule application scenarios — reading a compliance artifact (advertisement, disclosure, policy) against a specific regulation and citing the exact subsection that applies or is violated; Write sanctions alert disposition cases with structured false-positive reasoning documentation and escalation scenarios; Build compliance testing scenarios: sample selection, test design, findings documentation, and examiner-ready conclusion memos; Develop policy gap identification cases where an internal policy is silent on a regulatory requirement, contradicts the regulation, or has not been updated to reflect a recent change; Document all test cases with verified regulatory citations to the specific subsection — never approximated, never fabricated.<br> What we look for This opportunity is a good fit for professionals with a background in compliance, regulatory affairs, legal services, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Law, Finance, Economics, Business Administration, Accounting, or any related field; 2+ years of compliance, audit, legal, risk management, or financial services experience; Current or recent experience in compliance &amp; regulatory roles, financial crimes, or adjacent roles; Citation discipline as a core habit — able to identify the exact regulatory subsection that applies and flag uncertainty rather than approximate; CRCM, CAMS, or equivalent local credential is a strong positive signal; former regulatory examiner or inspector status is equally strong; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

Role Description This is a full-time, on-site Salesperson role based in Dbayeh. The Salesperson will welcome customers, understand their needs, provide product recommendations, and guide them through the purchasing process while maintaining a high standard of service. Daily responsibilities include achieving individual and store sales targets, managing point-of-sale transactions, handling exchanges and returns, and maintaining visual merchandising and stock organization. The role also involves learning brand and product details, monitoring inventory levels, supporting promotional activities, and sharing customer feedback with the team to improve the overall shopping experience. The Salesperson will collaborate closely with colleagues and supervisors to ensure smooth store operations and consistent brand representation. <br> <br>Qualifications <br> <br> <br> <br>Strong customer service and interpersonal skills, with the ability to build rapport and maintain a welcoming store environment. <br>Sales and negotiation skills, including experience working with sales targets and upselling or cross-selling products. <br>Retail operations skills, such as basic point-of-sale usage, cash handling, and inventory/stock management. <br>Communication skills in English and Arabic (additional languages are an advantage), with clear and professional verbal interaction. <br>Interest in fashion, lifestyle brands, and visual merchandising, with attention to detail in product presentation. <br>Ability to work on-site in Zahle, including flexibility for weekends, holidays, and peak retail periods. <br>Team-oriented mindset, reliability, and a proactive approach to problem-solving and customer support. <br>Previous experience in retail or customer-facing roles is preferred; high school diploma or equivalent is required, further education in business, marketing, or fashion is a plus

Job Duties: <br>- Generate the SWOT & set objectives and action plan as appropriate. Quarterly Revision & Updates are needed. <br>- Define strategic objectives in coordination with marketing manager & commercial director <br>- Develop a detailed marketing plan and budget & present it to the marketing manager, Commercial Director & EVPs for approval. <br>- Weekly analyze the market visit reports provided by the merchandisers in addition to the competition report of the MSEC and send, by email, results & action plans to marketing manager, sales manager, commercial director & EVPs <br>- Assess & Follow up on the stock and sales reports versus forecast weekly for regular items and offers and share them, by email, with Production supervisors and manager, marketing manager, sales manager and commercial director <br>- Extract data of brand’s performance versus last year and the forecast <br>- Analyze the data of sales and old trade deals and discuss with sales manager to generate monthly trade offers <br>- Prepare all needed materials to ensure the production consumer offers, generate quota per salesman and follow up on appropriate execution, analyze and report results & deviations <br>- Coordinate with senior graphic designer and marketing agency to execute Point Of Sale Materials <br>- For new launches and campaigns, prepare price fishing report & conduct market research to set the positioning of the new item among competitors. Discuss price structure with the sales manager and propose it to commercial director for approval <br>- Conduct weekly market visit to check the situation and take necessary actions when needed <br>- Fill a report after the visit, send it by email to marketing manager, MSEC, commercial director & EVPs, and coordinate with the MSEC to ensure proper implementation of corrective actions <br>- Check & approve monthly Facebook/Instagram posts in coordination with the senior graphic designer <br>- Organize monthly budget spent on social media <br>- Attend local exhibition, take customer feedback, represent the company and make communication that meets with the brand’s image and guidelines <br> <br> <br>Qualifications: <br>- Bachelor degree in Marketing or any related field <br>- At least 4 years of experience in the food industry <br> <br> <br>Location: Zouk Mosbeh <br>Work Schedule: Monday till Friday - 7:30 AM till 17:00 PM

<p>Supervise, train, coach, and motivate the hostess team to deliver exceptional guest service and maintain the highest hospitality standards.</p><p>Manage the daily reservation system, ensuring accuracy, proper table allocation, and maximum restaurant capacity utilization.</p><p>Welcome and escort guests in a professional, courteous, and friendly manner, ensuring an outstanding first impression.</p><p>Coordinate table assignments and seating arrangements to optimize guest flow while balancing server sections fairly.</p><p>Monitor reservation schedules, waiting lists, walk-in guests, VIP bookings, and special requests to ensure efficient service.</p><p>Handle guest inquiries, complaints, and special requests professionally, escalating complex issues to the Restaurant Manager when necessary.</p><p>Maintain accurate guest profiles, preferences, and reservation history to enhance guest recognition and personalized service.</p><p>Coordinate closely with the Restaurant Manager, Floor Supervisors, Kitchen, Bar, and Service teams regarding table availability and service timing.</p><p>Ensure the reception area, entrance, waiting area, and hostess station remain clean, organized, and professionally presented at all times.</p><p>Monitor restaurant occupancy levels and communicate expected waiting times accurately to guests.</p><p>Prepare daily reservation reports and provide management with updates on occupancy, no-shows, cancellations, and guest trends.</p><p>Ensure all reservation channels (telephone, website, social media, email, and reservation platforms) are monitored and responded to promptly.</p><p>Assist in planning seating arrangements for private events, large groups, and special occasions.</p><p>Monitor hostess attendance, grooming, punctuality, and adherence to company policies and service standards.</p><p>Participate in recruitment, onboarding, training, scheduling, and performance evaluations of the hostess team.</p><p>Promote a positive, professional, and guest-focused culture within the Front of House team.</p><p>Ensure compliance with all company policies, health and safety regulations, and operational procedures.</p><p>Support the Restaurant Manager with administrative duties and operational projects as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3 5 years of experience in a hostess or guest relations role within a full-service restaurant._x000D_ At least 1 2 years of supervisory experience leading a hostess or reception team._x000D_ Experience in upscale, premium casual, or fine dining restaurants is highly preferred._x000D_ _x000D_ Key Responsibilities_x000D_</p>

Minimum 3–5 years of experience in a hostess or guest relations role within a full-service restaurant. <br>At least 1–2 years of supervisory experience leading a hostess or reception team. <br>Experience in upscale, premium casual, or fine dining restaurants is highly preferred. <br> <br>Key Responsibilities <br>Supervise, train, coach, and motivate the hostess team to deliver exceptional guest service and maintain the highest hospitality standards. <br>Manage the daily reservation system, ensuring accuracy, proper table allocation, and maximum restaurant capacity utilization. <br>Welcome and escort guests in a professional, courteous, and friendly manner, ensuring an outstanding first impression. <br>Coordinate table assignments and seating arrangements to optimize guest flow while balancing server sections fairly. <br>Monitor reservation schedules, waiting lists, walk-in guests, VIP bookings, and special requests to ensure efficient service. <br>Handle guest inquiries, complaints, and special requests professionally, escalating complex issues to the Restaurant Manager when necessary. <br>Maintain accurate guest profiles, preferences, and reservation history to enhance guest recognition and personalized service. <br>Coordinate closely with the Restaurant Manager, Floor Supervisors, Kitchen, Bar, and Service teams regarding table availability and service timing. <br>Ensure the reception area, entrance, waiting area, and hostess station remain clean, organized, and professionally presented at all times. <br>Monitor restaurant occupancy levels and communicate expected waiting times accurately to guests. <br>Prepare daily reservation reports and provide management with updates on occupancy, no-shows, cancellations, and guest trends. <br>Ensure all reservation channels (telephone, website, social media, email, and reservation platforms) are monitored and responded to promptly. <br>Assist in planning seating arrangements for private events, large groups, and special occasions. <br>Monitor hostess attendance, grooming, punctuality, and adherence to company policies and service standards. <br>Participate in recruitment, onboarding, training, scheduling, and performance evaluations of the hostess team. <br>Promote a positive, professional, and guest-focused culture within the Front of House team. <br>Ensure compliance with all company policies, health and safety regulations, and operational procedures. <br>Support the Restaurant Manager with administrative duties and operational projects as required

Job Summary <br>The Customer Service Representative is the primary point of contact between the club and its members. This role ensures a service-driven, member-focused culture by actively listening to member needs, coordinating timely follow-up, and maintaining a consistently positive experience across all communication channels. <br>I. Duties and Responsibilities <br>Member Communication & Support <br>• Serve as the first point of contact for members across all communication channels — in person, by phone, and via digital platforms. <br>• Listen attentively to member feedback, concerns, and requests, ensuring every interaction is handled with empathy, professionalism, and a genuine desire to help. <br>• Handle member complaints, feedback, and experience-related cases with composure and a solution-oriented mindset. <br>• Cover member inquiries when the relevant team member is unavailable, ensuring no member concern goes unaddressed. <br>Follow-Up & Member Satisfaction <br>• Proactively reach out to members to check in on their experience, particularly at key moments in their membership journey. <br>• Follow up after reported issues to confirm resolution and ensure the member's satisfaction has been restored. <br>• Escalate unresolved or recurring concerns to the appropriate team member or manager with full context and documentation. <br>• Coordinate with the administrator and follow up with members who have due payments <br>Feedback Monitoring & Reporting <br>• Document all member interactions and feedback in the designated system to ensure accurate tracking and accountability. <br>• Monitor feedback patterns over time, identifying recurring themes and translating them into actionable insights. <br>• Prepare periodic feedback summaries and contribute to team discussions on service improvement. <br>• Conduct member satisfaction surveys periodically to gather structured feedback on the overall gym experience. <br>Team Contribution & Service Culture <br>• Foster a member-centric mindset across the team through daily interactions, coaching, and knowledge sharing. <br>• Share member compliments and positive feedback to reinforce service standards and build team morale. <br>• Propose service training topics and process improvements based on real interaction patterns. <br>• Collaborate closely with the Administrator, interchanging roles when operational needs require it. <br>II. Required Competencies <br>• Empathy & Patience: The ability to remain calm, kind, and composed — particularly when handling frustration, complaints, or sensitive member situations. <br>• Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior. <br>• Communication & Problem Solving: The ability to convey information clearly and concisely — both verbally and non-verbally — in a way that prevents issues from escalating and resolves them efficiently when they do. <br>• Accountability: Owning every interaction from start to finish — ensuring nothing is left open, undocumented, or unresolved without a clear next step. <br>• Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team — not a standalone function. <br>• Creativity & Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover. <br> <br> <br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested

<p>Spanish-Speaking Technical Support Job Overview</p><p><strong>A reputable IT Company </strong>is looking for a <strong>Spanish-Speaking Technical Support Representative</strong> to join our team.&nbsp;</p><p>This is a <strong>full-time, office-based position</strong> focused on providing professional technical support to clients through email.</p><p>&nbsp;</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support to Spanish-speaking clients through <strong>email</strong>.</li><li>Respond to client inquiries using provided scripts, guidelines, and procedures.</li><li>Identify and troubleshoot technical issues and provide appropriate solutions.</li><li>Ensure clear, professional, and accurate communication with clients.</li><li>Escalate complex or unresolved issues to the relevant team when necessary.</li><li>Follow internal procedures and project guidelines.</li><li>Maintain confidentiality regarding company, project, client, and internal information.</li><li>Complete assigned tasks and responsibilities within the required timeframes.</li><li>Maintain a professional and responsible attitude throughout working hours.</li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><strong>Fluent Spanish</strong>, both written and spoken.</li><li>Strong communication and customer service skills.</li><li>Good computer skills and basic technical troubleshooting abilities.</li><li>Comfortable working with email and computer-based systems.</li><li>Ability to understand and follow scripts, procedures, and instructions.</li><li>Strong attention to detail.</li><li>Ability to remain calm and professional when handling customer issues.</li><li>Good teamwork and communication skills.</li><li>Previous experience in <strong>technical support, customer service or email support is an advantage.</strong></li><li>Candidates should be comfortable working in an <strong>office-based environment</strong> and following a fixed shift schedule.</li></ul><p>Working Schedule</p><p>The position follows a <strong>12-hour rotating shift schedule</strong>:</p><ul><li>2 days – AM shift</li><li>2 days – Off</li><li>2 days – PM shift</li><li>2 days – Off</li></ul><p><strong>Usual working hours:</strong> 9:00 AM – 9:00 PM</p><p>Employees receive a <strong>1-hour break per shift</strong>, divided throughout the working hours.</p><p>Career Growth</p><p>Possible career progression includes moving from a Support position toward roles such as <strong>Senior Support or Team Leader</strong>.</p><p>Employees are also expected to:</p><ul><li>Respect working hours and schedules.</li><li>Be punctual and reliable.</li><li>Follow company policies and procedures.</li><li>Take proper care of company equipment and office facilities.</li><li>Respect colleagues, supervisors, and team leaders.</li><li>Maintain professional conduct at all times.</li></ul><p>Hiring Process</p><p>The recruitment process includes:</p><ol><li>First interview with the <strong>HR Department</strong></li><li>Second interview with the <strong>Project Manager</strong></li><li>Training period</li><li>Probation period</li><li>Official onboarding upon successful completion</li></ol><p><strong>Probation period: 3 months.</strong></p><p>&nbsp;</p><p><strong>Position Details</strong></p><p><strong>Position:</strong> Spanish-Speaking Technical Support<br><strong>Employment Type:</strong> Full-time<br><strong>Work Model:</strong> Office-based<br><strong>Language:</strong> Spanish<br><strong>Age Range:</strong> 24–28 years old<br><strong>Location:</strong> Office-based position</p>

KEY RESPONSIBILITIES & DUTIES: <br> <br>Strategic & Operational Leadership <br>o Develop and implement departmental operational plans aligned with company objectives. <br>o Translate project requirements into production and installation targets. <br>o Set performance standards and KPIs for steel and aluminum operations. <br>o Ensure coordination between workshop, site, engineering, and logistics functions. <br> <br>Production, Fabrication & Installation Management <br>o Plan, organize, and supervise steel and aluminum fabrication and installation activities. <br>o Approve production schedules and resource allocation. <br>o Ensure optimal utilization of manpower, machinery, and materials. <br>o Monitor productivity and workflow efficiency. <br> <br>Quality Management & Technical Control <br>o Ensure compliance with approved drawings, specifications, and standards. <br>o Enforce workmanship and finishing quality requirements. <br>o Lead rectification and corrective action processes. <br>o Support inspections and client approvals. <br> <br>Team Leadership & Development <br>o Lead technicians, supervisors, assistants, and laborers. <br>o Approve training and development plans. <br>o Conduct performance evaluations. <br>o Enforce discipline and ethical conduct. <br>o Build a performance-driven culture. <br> <br>Asset, Equipment & Material Control <br>o Oversee maintenance of machinery and fabrication equipment. <br>o Ensure proper handling and storage of materials. <br>o Monitor inventory usage and material losses. <br>o Approve major equipment repair and replacement needs. <br> <br>Financial & Cost Management <br>o Prepare and manage departmental budgets. <br>o Monitor production costs, wastage, and variances. <br>o Implement cost-optimization initiatives. <br>o Coordinate with Finance on cost reporting. <br> <br>Coordination Reporting & Governance <br>o Coordinate with Engineering, Projects, Procurement, and Logistics. <br>o Participate in project planning and review meetings. <br>o Prepare consolidated performance and cost reports. <br>o Escalate major operational risks to management <br> <br>Continuous Improvement & Innovation <br>o Promote productivity and process improvement initiatives. <br>o Introduce best practices in fabrication and installation. <br>o Support technology and system upgrades. <br> <br>REQUIRED COMPETENCIES: <br>o Bachelor’s degree or diploma in Mechanical, Industrial, or related Engineering field (preferred). <br>o Minimum 5–7 years’ experience in steel and aluminum fabrication. <br>o At least 2–3 years in a supervisory or managerial role. <br>o Proven experience in project delivery and team leadership. <br>o Advanced knowledge of steel and aluminum fabrication systems. <br>o Strong ability to interpret technical drawings and specifications. <br>o Understanding of production planning and quality systems. <br>o Knowledge of QHSE and ISO standards. <br>o Familiarity with workshop machinery and tooling

KEY RESPONSIBILITIES & DUTIES: <br> <br>Strategic & Operational Leadership <br>o Develop and implement departmental operational plans aligned with company objectives. <br>o Translate project requirements into production and installation targets. <br>o Set performance standards and KPIs for steel and aluminum operations. <br>o Ensure coordination between workshop, site, engineering, and logistics functions. <br> <br>Production, Fabrication & Installation Management <br>o Plan, organize, and supervise steel and aluminum fabrication and installation activities. <br>o Approve production schedules and resource allocation. <br>o Ensure optimal utilization of manpower, machinery, and materials. <br>o Monitor productivity and workflow efficiency. <br> <br>Quality Management & Technical Control <br>o Ensure compliance with approved drawings, specifications, and standards. <br>o Enforce workmanship and finishing quality requirements. <br>o Lead rectification and corrective action processes. <br>o Support inspections and client approvals. <br> <br>Team Leadership & Development <br>o Lead technicians, supervisors, assistants, and laborers. <br>o Approve training and development plans. <br>o Conduct performance evaluations. <br>o Enforce discipline and ethical conduct. <br>o Build a performance-driven culture. <br> <br>Asset, Equipment & Material Control <br>o Oversee maintenance of machinery and fabrication equipment. <br>o Ensure proper handling and storage of materials. <br>o Monitor inventory usage and material losses. <br>o Approve major equipment repair and replacement needs. <br> <br>Financial & Cost Management <br>o Prepare and manage departmental budgets. <br>o Monitor production costs, wastage, and variances. <br>o Implement cost-optimization initiatives. <br>o Coordinate with Finance on cost reporting. <br> <br>Coordination Reporting & Governance <br>o Coordinate with Engineering, Projects, Procurement, and Logistics. <br>o Participate in project planning and review meetings. <br>o Prepare consolidated performance and cost reports. <br>o Escalate major operational risks to management <br> <br>Continuous Improvement & Innovation <br>o Promote productivity and process improvement initiatives. <br>o Introduce best practices in fabrication and installation. <br>o Support technology and system upgrades. <br> <br>REQUIRED COMPETENCIES: <br>o Bachelor’s degree or diploma in Mechanical, Industrial, or related Engineering field (preferred). <br>o Minimum 5–7 years’ experience in steel and aluminum fabrication. <br>o At least 2–3 years in a supervisory or managerial role. <br>o Proven experience in project delivery and team leadership. <br>o Advanced knowledge of steel and aluminum fabrication systems. <br>o Strong ability to interpret technical drawings and specifications. <br>o Understanding of production planning and quality systems. <br>o Knowledge of QHSE and ISO standards. <br>o Familiarity with workshop machinery and tooling