وظائف مساعد مدير مطعم في لبنان

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>

We are looking for an experienced and hands-on F&B Operations Manager to oversee and manage the full day-to-day operation of our F&B business. The ideal candidate should have strong operational experience across kitchen, front of house, staff management, delivery, inventory, and overall restaurant operations. <br> <br>The successful candidate should have a strong understanding of the F&B business from the ground up and be capable of identifying operational challenges, improving processes, managing teams, and ensuring smooth and efficient operations across all areas. <br> <br>Key Responsibilities: <br> <br>Oversee the overall day-to-day F&B operation, ensuring smooth and efficient business performance. <br>Manage and coordinate all operational areas, including kitchen, front of house, service, delivery, and support functions. <br>Supervise, manage, and develop F&B staff, ensuring proper staffing levels, performance, discipline, and productivity. <br>Ensure that all team members follow established SOPs, operational procedures, and service standards. <br>Monitor the floor operation and ensure excellent service, customer experience, and operational efficiency. <br>Work closely with the kitchen team to ensure proper food quality, consistency, preparation, hygiene, and service timing. <br>Oversee delivery operations, ensuring orders are prepared accurately, dispatched on time, and delivered efficiently. <br>Monitor inventory, purchasing, stock levels, wastage, and proper use of products and supplies. <br>Identify operational inefficiencies and implement practical solutions and improvements. <br>Monitor key operational KPIs, including sales, labor costs, food costs, wastage, productivity, service time, and customer satisfaction. <br>Ensure compliance with food safety, hygiene, health, and safety standards. <br>Coordinate between different departments to ensure seamless communication and workflow. <br>Handle operational issues and resolve problems quickly and effectively. <br>Support recruitment, onboarding, training, and performance evaluation of F&B employees. <br>Prepare operational reports and provide management with regular updates and recommendations. <br>Ensure that the F&B operation consistently meets company standards and business objectives. <br>Continuously identify opportunities to improve efficiency, profitability, service quality, and customer experience. <br> <br>Requirements: <br> <br>Proven experience in F&B operations management, preferably in restaurants, cafés, or multi-unit F&B operations. <br>Strong hands-on experience in both kitchen and front-of-house operations. <br>Previous experience managing F&B teams and daily floor operations. <br>Good understanding of delivery operations and order management. <br>Strong knowledge of inventory management, food cost, labor cost, wastage, and operational controls. <br>Excellent leadership, communication, and problem-solving skills. <br>Ability to work in a fast-paced environment and manage multiple operational priorities. <br>Strong organizational skills with a hands-on and proactive approach. <br>Ability to analyze operational performance and implement corrective actions. <br>Strong understanding of F&B standards, SOPs, hygiene, and food safety. <br>Previous experience in a supervisory or management role is required. <br> <br>The ideal candidate: <br> <br>We are looking for someone who knows F&B operations from the ground up — someone who understands what happens in the kitchen, on the floor, behind the scenes, and throughout the delivery process, and who can take ownership of the operation as a whole

HAGDESIGN, a Lebanon-based manufacturer specialising in high-end bespoke woodworking and decorative metalworking, is looking for an experienced Freelance Business Development Manager to help expand our client network and develop new business opportunities. <br> <br>Our manufacturing capabilities include: <br> <br>Bespoke joinery and custom furniture. <br> <br>Architectural woodworking and interior fit-outs. <br> <br>Brass, stainless steel, steel and aluminium fabrication. <br> <br>Brass and aluminium casting. <br> <br>Custom metal furniture, lighting and decorative architectural elements. <br> <br>Responsibilities: <br> <br>Identify and develop relationships with architects, interior designers, contractors, fit-out companies and developers. <br> <br>Generate new business opportunities and secure potential projects. <br> <br>Present HAGDESIGN's manufacturing capabilities and portfolio to prospective clients. <br> <br>Arrange client meetings and maintain professional relationships. <br> <br>Follow up on project enquiries, quotations and business opportunities. <br> <br>Develop and maintain a pipeline of potential projects. <br> <br>Requirements: <br> <br>Minimum 3 years of experience in business development or sales. <br> <br>Previous experience in architecture, interior design, construction, furniture or fit-out industries. <br> <br>Established contacts within the architecture and interior design sector are a strong advantage. <br> <br>Excellent verbal and written communication skills, with the confidence and ability to communicate professionally with clients and decision-makers. <br> <br>Strong interpersonal, presentation, negotiation and relationship-building skills. <br> <br>Fluent in English and Arabic; French is an advantage. <br> <br>Self-motivated, proactive and results-oriented. <br> <br>Ability to work independently and manage client relationships. <br> <br>Position: Freelance / Part-time <br>Compensation: Monthly retainer plus performance-based commission, depending on experience. <br> <br>We are looking for someone commercially minded, articulate, well-connected and capable of independently generating genuine business opportunities. <br> <br>Interested candidates are invited to send their CV and a brief introduction to:hagop@hagdesign.net

ERP Operations Manager – Lebanon <br>Location: Beirut, Lebanon <br>Employment Type: Full-time <br>Industry: ERP / Software Implementation / Technology Consulting <br>Reporting To: General Manager <br>About the Employer <br>The Employer is a leading ERP implementation partner in Lebanon, delivering tailored business solutions to clients across various industries. Their mission is to help organizations streamline operations, improve efficiency, and achieve sustainable growth through world-class ERP systems, with a strong focus on Odoo implementation and business process optimization. <br>Job Summary <br>We are seeking an experienced and highly organized ERP Operations Manager to oversee the successful execution of multiple Odoo ERP projects and manage a team of ERP Functional Consultants. <br>The ideal candidate will be responsible for coordinating project activities, monitoring project performance, allocating resources, supervising consultants, managing client escalations, and ensuring that all implementations are delivered according to agreed timelines, budgets, quality standards, and client expectations. <br>The ERP Operations Manager will serve as a key link between the General Manager, project teams, technical developers, consultants, and clients, ensuring effective communication and smooth execution across the organization's ERP operations. <br>Key Responsibilities <br>1. ERP Project Management & Oversight <br>• Oversee multiple Odoo ERP implementation projects simultaneously from initiation through post-go-live support. <br>• Monitor project scope, timelines, deliverables, resources, risks, and overall performance. <br>• Ensure projects remain aligned with agreed business requirements, implementation methodology, and commercial objectives. <br>• Establish priorities and coordinate activities across multiple concurrent projects. <br>• Identify project delays, risks, scope changes, and resource constraints and take corrective action. <br>• Escalate critical issues to the General Manager with clear analysis and recommended solutions. <br>2. Team Management & Supervision <br>• Lead, supervise, and support a team of ERP Functional Consultants and project team members. <br>• Assign consultants to projects based on workload, expertise, availability, and project requirements. <br>• Monitor individual and team performance, productivity, utilization, and deliverables. <br>• Conduct regular project and team meetings to review progress, challenges, and priorities. <br>• Provide coaching, mentoring, and professional development to consultants. <br>• Establish and maintain clear performance expectations, KPIs, and quality standards. <br>• Identify training needs and support continuous improvement of the consulting team. <br>3. Project Planning & Resource Allocation <br>• Develop and maintain project plans, implementation schedules, milestones, and resource requirements. <br>• Ensure appropriate allocation of functional and technical resources across projects. <br>• Balance competing project priorities and optimize team utilization. <br>• Anticipate upcoming resource requirements and coordinate staffing accordingly. <br>• Monitor consultant workload to prevent bottlenecks and ensure timely project delivery. <br>4. Client & Stakeholder Management <br>• Maintain oversight of key client relationships throughout the implementation lifecycle. <br>• Support consultants in handling complex client requirements, escalations, and difficult situations. <br>• Participate in important client meetings, project kick-offs, steering committees, and progress reviews. <br>• Ensure client expectations are clearly understood, properly managed, and aligned with the agreed project scope. <br>• Act as the escalation point for major functional, operational, or project-related issues. <br>• Ensure high levels of client satisfaction and support long-term client relationships. <br>5. ERP Implementation Quality Control <br>• Ensure consultants follow established Odoo implementation methodologies, processes, and documentation standards. <br>• Review and monitor requirements gathering, business process analysis, configuration, testing, training, and go-live activities. <br>• Ensure functional specifications and project documentation are complete and accurate. <br>• Oversee UAT preparation, issue tracking, validation, and resolution. <br>• Conduct quality reviews and project health checks throughout the implementation lifecycle. <br>• Ensure proper handover from implementation to post-go-live support. <br>6. Coordination with Technical Teams <br>• Coordinate closely with developers, technical consultants, and other technical resources. <br>• Ensure functional requirements are clearly translated into technical specifications. <br>• Prioritize and monitor customization and development requests across projects. <br>• Facilitate communication between functional and technical teams to resolve implementation issues. <br>• Ensure customizations remain aligned with business requirements and project scope. <br>• Monitor development dependencies and their impact on project timelines. <br>7. Operational & Performance

Job Purpose <br>The Coffee Shop Operations Manager will be responsible for reviving, developing, and managing Kahawa's coffee shop operations across multiple locations in Lubumbashi, Likasi and Kolwezi in the Democratic Republic of Congo <br>The position will have overall responsibility for daily operations, manpower, customer service, sales performance, purchasing, inventory, cost control, and the consistent implementation of Kahawa's service and product standards. <br>The role requires a hands-on manager with strong operational and commercial capabilities who can improve existing operations, strengthen the Kahawa brand, increase sales, control costs, and build a reliable and customer-focused team. <br>Key Responsibilities <br>Coffee Shop Operations <br>• Manage the day-to-day operations of Kahawa coffee shops across all locations. <br>• Ensure consistent product quality, service standards, cleanliness, presentation, and customer experience. <br>• Establish and maintain operating procedures and service standards. <br>• Conduct regular branch visits and ensure operational issues are addressed promptly. <br>• Ensure equipment, coffee machines, kitchen equipment, and facilities are properly maintained. <br>Sales & Business Development <br>• Develop initiatives to increase customer traffic, average spending, and overall sales. <br>• Monitor branch sales performance and identify opportunities for improvement. <br>• Support promotions, new products, seasonal offers, and customer-engagement initiatives. <br>• Develop opportunities for corporate customers, catering, delivery, and other additional revenue channels. <br>• Monitor competitors and market trends within Lubumbashi. <br>Manpower Management <br>• Manage baristas, cashiers, service staff, kitchen employees, supervisors, and other coffee-shop personnel. <br>• Prepare manpower schedules according to operational requirements. <br>• Train and coach employees on customer service, product knowledge, selling techniques, hygiene, and operational standards. <br>• Monitor employee performance, attendance, productivity, and discipline. <br>• Build a strong service-oriented culture across Kahawa locations. <br>Procurement & Inventory <br>• Coordinate purchasing of coffee, food ingredients, packaging, beverages, consumables, and operating supplies. <br>• Maintain appropriate inventory levels while minimizing shortages, waste, and overstocking. <br>• Monitor suppliers, purchasing prices, product quality, and delivery performance. <br>• Control stock movements, wastage, expiry, and consumption. <br>Cost & Financial Control <br>• Monitor sales, food and beverage costs, labor costs, wastage, and operational expenses. <br>• Work toward improving profitability at both branch and overall business level. <br>• Monitor cash-control procedures and ensure proper reconciliation of daily sales. <br>• Prepare and review operational and sales reports. <br>Customer Experience <br>• Ensure customers receive professional, welcoming, and consistent service. <br>• Handle customer complaints and ensure appropriate corrective actions. <br>• Develop initiatives to increase customer loyalty and repeat business. <br>• Maintain the image and positioning of Kahawa as a quality coffee-shop brand in Lubumbashi. <br>Education & Experience <br>• Bachelor's degree or relevant professional qualification in Hospitality Management, Business Administration, Food & Beverage Management, or related field preferred. <br>• Preferably 5+ years of experience in coffee shops, restaurants, cafés, bakery cafés, or food & beverage operations. <br>• Previous experience managing multiple locations or branches is strongly preferred. <br>• Experience in purchasing, inventory management, manpower planning, and sales development is highly desirable. <br>• Previous experience in Africa or multicultural environments would be an advantage. <br>Knowledge & Skills <br>• Strong coffee-shop / restaurant operations knowledge. <br>• Strong people-management and leadership capability. <br>• Good understanding of food and beverage cost control. <br>• Strong purchasing and inventory-management skills. <br>• Commercial mindset with focus on sales growth and profitability. <br>• Strong customer-service orientation. <br>• Ability to analyze operational and sales performance. <br>• Hands-on problem-solving capability. <br>• Ability to work independently and manage several locations simultaneously. <br>• Good communication and interpersonal skills. <br>• French and/or English proficiency appropriate for the Lubumbashi operating environment

Role purpose <br>Lead group asset performance, financial planning and controls, property management, and external PMS/POS sales. The <br>existing Hotel Director retains responsibility for day-to-day hotel operations, guest services, staff supervision and <br>operational execution. <br>A. Hotel budget and financial oversight — NOT hotel operations <br>• Review annual hotel budgets, monthly profit and loss, cash flow and actual-versus-budget variances. <br>• Monitor occupancy, ADR, RevPAR, departmental margins, payroll, procurement, utilities, diesel and maintenance costs <br>through management reports. <br>• Challenge variances, recommend savings and investment priorities, and follow up corrective plans with the existing Hotel <br>Director. <br>• Verify financial controls, cash reconciliation, purchasing limits and capital expenditure approvals with the finance team. <br>• Provide a consolidated monthly hotel financial dashboard to ownership. <br>B. Property and group asset management <br>• Maintain an asset and property register for BH, YH and KH, including ownership, usage, rental status, valuation and <br>depreciation. <br>• Oversee tenant contracts, rent collection, arrears, vacancy, market rent comparisons and property maintenance budgets. <br>• Track property and municipal taxes, common fees, insurance, statutory deadlines and external adviser follow-up. <br>• Prepare portfolio-level budgets, cash forecasts, bank and cash reconciliation oversight, and company-by-company <br>profitability. <br>C. PMS / POS business development <br>• Build and execute a B2B sales strategy for hotel PMS and restaurant POS products. <br>• Prospect hotels and restaurants, conduct demonstrations, prepare proposals, negotiate contracts and close sales. <br>• Develop pricing and recurring-revenue plans; coordinate onboarding, implementation and support with the technical team. <br>• Report qualified leads, demonstrations, proposals, signed customers, collected revenue and retention monthly. <br>Reporting lines and decision rights <br>Owner / Chairman: approves budgets, major spending and strategic decisions. New Director: monitors group financial <br>performance, manages property portfolio and leads software sales. Existing Hotel Director: runs hotel operations and <br>implements approved budgets. Finance: retains independent bookkeeping, reconciliation and payment controls. <br>Required candidate profile <br>• 10–15+ years in group finance, asset/property management, commercial leadership or hospitality investment oversight. <br>• Proven budgeting, cash flow, P&L review, audit and internal control capability. <br>• Strong knowledge of Lebanese real estate administration and relevant taxes; ability to coordinate specialist advisers. <br>• Demonstrated B2B technology or hospitality software sales track record, including CRM and subscription revenue. <br>• Advanced Excel, reporting dashboards, accounting/ERP tools, and familiarity with PMS/POS systems

Lancaster Eden Bay is looking for a Restaurant Supervisor. The candidate should have a solid experience in Italian cuisine &amp; service, strong leadership to maintain the restaurant standards. <br> <br>Previous experience within the same role is needed. English is a must, French is a plus. <br>Flexible in working shifts.

Lancaster Eden Bay is looking for a Restaurant Supervisor. The candidate should have a solid experience in Italian cuisine & service, strong leadership to maintain the restaurant standards. <br> <br>Previous experience within the same role is needed. English is a must, French is a plus. <br>Flexible in working shifts

We are looking for a motivated, responsible, and customer-oriented Supervisor to join our team! <br> <br>Key Responsibilities: <br> <br>Supervise daily restaurant and bakery operations. <br> <br>Ensure excellent customer service and guest satisfaction. <br> <br>Monitor staff performance, attendance, and discipline. <br> <br>Ensure compliance with hygiene, food safety, and quality standards. <br> <br>Manage shift operations and coordinate with the kitchen and service teams. <br> <br>Handle customer feedback and resolve operational issues efficiently. <br> <br>Requirements: <br> <br>Previous experience in a restaurant, café, or bakery supervision role. <br> <br>Strong leadership, communication, and organizational skills. <br> <br>Excellent customer service and problem-solving abilities. <br> <br>???? Location: Beirut - Hamra <br> <br>???? Interested candidates: Please send your CV at chadi.arraj@gmail.com or via Whatsapp 03741196

‼️ PrimeTalent is Hiring‼️ <br>Package around $1,000 – 1,200 <br> <br>We are hiring a Restaurant Sales Executive for our company in Sin El Fil area. <br> <br>Key Responsibilities: <br>• Visit restaurants & promote HORECA Software solutions <br>• Present products, prepare quotations & close deals <br>• Achieve sales targets and maintain CRM follow-ups <br>• Build strong client relationships & HORECA PR <br>• Identify & approach HORECA clients <br> <br>Key Qualifications: <br>• 2+ Years of Experience in F&B Sales <br>• Fluency in English <br>• Car is a MUST <br> <br>We are Offering: <br>• Working Days Mon – Fri from 9:00 AM till 5:00 PM <br>• Package around $1,000 – 1,200 + Commission <br>• Phone allowance <br> <br>Interested candidates can apply via WhatsApp on 81795407 or email us @ info@primetalentlb.com mentioning Restaurant Sales Executive / Sin El Fil in the subject line

A leading F&B Company located in Tripoli is looking for a qualified Catering Sales Manager who will be working at its head office in Tripoli. <br> <br>The Catering Sales Manager leads the catering sales team to achieve revenue targets, develop new business, and maintain strong client relationships. The role oversees inquiries, proposals, negotiations, and order confirmations while ensuring accurate pricing, timely follow-up, and a clear handover to operations. The Sales Manager works closely with the Catering Manager and relevant departments to support profitable growth and maintain company service and brand standards. <br> <br>Requirements: <br>- Holder of a related degree <br>- Minimum 5 years of experience in a similar role <br>- Strong communication and sales excellence skills <br> <br>Only shortlisted candidates will be contacted

Key Responsibilities <br>Coffee Shop Operations <br>• Manage the day-to-day operations of Kahawa coffee shops across all locations. <br>• Ensure consistent product quality, service standards, cleanliness, presentation, and customer experience. <br>• Establish and maintain operating procedures and service standards. <br>• Conduct regular branch visits and ensure operational issues are addressed promptly. <br>• Ensure equipment, coffee machines, kitchen equipment, and facilities are properly maintained. <br>Sales & Business Development <br>• Develop initiatives to increase customer traffic, average spending, and overall sales. <br>• Monitor branch sales performance and identify opportunities for improvement. <br>• Support promotions, new products, seasonal offers, and customer-engagement initiatives. <br>• Develop opportunities for corporate customers, catering, delivery, and other additional revenue channels. <br>• Monitor competitors and market trends within Lubumbashi. <br>Manpower Management <br>• Manage baristas, cashiers, service staff, kitchen employees, supervisors, and other coffee-shop personnel. <br>• Prepare manpower schedules according to operational requirements. <br>• Train and coach employees on customer service, product knowledge, selling techniques, hygiene, and operational standards. <br>• Monitor employee performance, attendance, productivity, and discipline. <br>• Build a strong service-oriented culture across Kahawa locations. <br>Procurement & Inventory <br>• Coordinate purchasing of coffee, food ingredients, packaging, beverages, consumables, and operating supplies. <br>• Maintain appropriate inventory levels while minimizing shortages, waste, and overstocking. <br>• Monitor suppliers, purchasing prices, product quality, and delivery performance. <br>• Control stock movements, wastage, expiry, and consumption. <br>Cost & Financial Control <br>• Monitor sales, food and beverage costs, labor costs, wastage, and operational expenses. <br>• Work toward improving profitability at both branch and overall business level. <br>• Monitor cash-control procedures and ensure proper reconciliation of daily sales. <br>• Prepare and review operational and sales reports. <br>Customer Experience <br>• Ensure customers receive professional, welcoming, and consistent service. <br>• Handle customer complaints and ensure appropriate corrective actions. <br>• Develop initiatives to increase customer loyalty and repeat business. <br>• Maintain the image and positioning of Kahawa as a quality coffee-shop brand in Lubumbashi. <br>Education & Experience <br>• Bachelor's degree or relevant professional qualification in Hospitality Management, Business Administration, Food & Beverage Management, or related field preferred. <br>• Preferably 5+ years of experience in coffee shops, restaurants, cafés, bakery cafés, or food & beverage operations. <br>• Previous experience managing multiple locations or branches is strongly preferred. <br>• Experience in purchasing, inventory management, manpower planning, and sales development is highly desirable. <br>• Previous experience in Africa or multicultural environments would be an advantage. <br>Knowledge & Skills <br>• Strong coffee-shop / restaurant operations knowledge. <br>• Strong people-management and leadership capability. <br>• Good understanding of food and beverage cost control. <br>• Strong purchasing and inventory-management skills. <br>• Commercial mindset with focus on sales growth and profitability. <br>• Strong customer-service orientation. <br>• Ability to analyze operational and sales performance. <br>• Hands-on problem-solving capability. <br>• Ability to work independently and manage several locations simultaneously. <br>• Good communication and interpersonal skills. <br>• French and/or English proficiency appropriate for the Lubumbashi operating environment

Part-Time Social Media Manager & Content Creator <br>Location: Qornet El Hamra / Beirut, Lebanon <br>Compensation: $500/month <br>Schedule: Part-time, flexible hours <br> <br>About the Role: <br>I’m looking for a creative, reliable, and proactive social media content creator to help build my personal brand across Instagram and TikTok. <br> <br>The goal is to create high-quality, engaging short-form content that reflects my actual lifestyle, interests, and work — building a credible, distinctive personal brand without looking like a generic influencer. <br> <br>Content will focus on real estate, business, life in Lebanon, fitness, travel, personal life and relationships, and day-to-day activities. <br> <br>Responsibilities: <br>Identify content opportunities, creative angles, and ideas that align with the brand. <br>Plan and film short-form content, including Reels and TikToks. <br>Edit engaging, high-quality videos with strong pacing, hooks, and storytelling. <br>Take photos when needed. <br>Develop captions, content concepts, and posting ideas. <br>Identify relevant trends, formats, and creative approaches that fit the brand. <br>Organize content and maintain a consistent posting schedule. <br>Occasionally attend meetings, activities, property visits, projects, or events to capture content. <br> <br>Expected Deliverables: <br>Approximately 2 hours of filming per week, primarily in or around Qornet El Hamra. <br>5 high-quality Reels per filming session, each approximately 15–20 seconds long. <br>Video editing, captions, content ideation, and assistance with posting. <br>The role is deliverable-based rather than tied to fixed working hours. Flexibility is important, but consistency, quality, and reliability are essential. <br> <br>The ideal candidate: <br>Understands Instagram Reels and TikTok and knows what makes short-form content engaging. <br>Has a strong creative eye, good visual taste, and a sense of storytelling. <br>Can confidently film and edit content independently. <br>Can contribute original ideas rather than simply execute instructions. <br>Understands social media trends but knows how to adapt them naturally to a personal brand. <br>Is organized, dependable, and comfortable working in a flexible, fast-paced environment. <br>Is preferably based near Qornet El Hamra or Beirut, Lebanon. <br> <br>If you're interested, please email tohmeva@gmail.com with the following: <br>Your CV or a brief summary of your experience. <br>Your portfolio or examples of social media accounts you’ve managed. <br>Examples of Reels or TikToks you personally filmed and edited. <br>A short introduction about yourself and your current location. <br>Practical examples of your work are especially important, as I’m looking for someone who can demonstrate both creative ability and hands-on production skills. <br> <br>Please note: Applications submitted through our website or other company email addresses will not be considered. Please apply exclusively by sending your application to tohmeva@gmail.com. <br> <br>Looking forward to seeing your work!

Part-Time Social Media Manager & Content Creator <br>Location: Qornet El Hamra / Beirut, Lebanon <br>Compensation: $500/month <br>Schedule: Part-time, flexible hours <br> <br>About the Role: <br>I’m looking for a creative, reliable, and proactive social media content creator to help build my personal brand across Instagram and TikTok. <br> <br>The goal is to create high-quality, engaging short-form content that reflects my actual lifestyle, interests, and work — building a credible, distinctive personal brand without looking like a generic influencer. <br> <br>Content will focus on real estate, business, life in Lebanon, fitness, travel, personal life and relationships, and day-to-day activities. <br> <br>Responsibilities: <br>Identify content opportunities, creative angles, and ideas that align with the brand. <br>Plan and film short-form content, including Reels and TikToks. <br>Edit engaging, high-quality videos with strong pacing, hooks, and storytelling. <br>Take photos when needed. <br>Develop captions, content concepts, and posting ideas. <br>Identify relevant trends, formats, and creative approaches that fit the brand. <br>Organize content and maintain a consistent posting schedule. <br>Occasionally attend meetings, activities, property visits, projects, or events to capture content. <br> <br>Expected Deliverables: <br>Approximately 2 hours of filming per week, primarily in or around Qornet El Hamra. <br>5 high-quality Reels per filming session, each approximately 15–20 seconds long. <br>Video editing, captions, content ideation, and assistance with posting. <br>The role is deliverable-based rather than tied to fixed working hours. Flexibility is important, but consistency, quality, and reliability are essential. <br> <br>The ideal candidate: <br>Understands Instagram Reels and TikTok and knows what makes short-form content engaging. <br>Has a strong creative eye, good visual taste, and a sense of storytelling. <br>Can confidently film and edit content independently. <br>Can contribute original ideas rather than simply execute instructions. <br>Understands social media trends but knows how to adapt them naturally to a personal brand. <br>Is organized, dependable, and comfortable working in a flexible, fast-paced environment. <br>Is preferably based near Qornet El Hamra or Beirut, Lebanon. <br> <br>If you're interested, please email tohmeva@gmail.com with the following: <br>Your CV or a brief summary of your experience. <br>Your portfolio or examples of social media accounts you’ve managed. <br>Examples of Reels or TikToks you personally filmed and edited. <br>A short introduction about yourself and your current location. <br>Practical examples of your work are especially important, as I’m looking for someone who can demonstrate both creative ability and hands-on production skills. <br> <br>Please note: Applications submitted through our website or other company email addresses will not be considered. Please apply exclusively by sending your application to tohmeva@gmail.com. <br> <br>Looking forward to seeing your work!

Part-Time Social Media Manager & Content Creator <br>Location: Qornet El Hamra / Beirut, Lebanon <br>Compensation: $500/month <br>Schedule: Part-time, flexible hours <br> <br>About the Role: <br>I’m looking for a creative, reliable, and proactive social media content creator to help build my personal brand across Instagram and TikTok. <br> <br>The goal is to create high-quality, engaging short-form content that reflects my actual lifestyle, interests, and work — building a credible, distinctive personal brand without looking like a generic influencer. <br> <br>Content will focus on real estate, business, life in Lebanon, fitness, travel, personal life and relationships, and day-to-day activities. <br> <br>Responsibilities: <br>Identify content opportunities, creative angles, and ideas that align with the brand. <br>Plan and film short-form content, including Reels and TikToks. <br>Edit engaging, high-quality videos with strong pacing, hooks, and storytelling. <br>Take photos when needed. <br>Develop captions, content concepts, and posting ideas. <br>Identify relevant trends, formats, and creative approaches that fit the brand. <br>Organize content and maintain a consistent posting schedule. <br>Occasionally attend meetings, activities, property visits, projects, or events to capture content. <br> <br>Expected Deliverables: <br>Approximately 2 hours of filming per week, primarily in or around Qornet El Hamra. <br>5 high-quality Reels per filming session, each approximately 15–20 seconds long. <br>Video editing, captions, content ideation, and assistance with posting. <br>The role is deliverable-based rather than tied to fixed working hours. Flexibility is important, but consistency, quality, and reliability are essential. <br> <br>The ideal candidate: <br>Understands Instagram Reels and TikTok and knows what makes short-form content engaging. <br>Has a strong creative eye, good visual taste, and a sense of storytelling. <br>Can confidently film and edit content independently. <br>Can contribute original ideas rather than simply execute instructions. <br>Understands social media trends but knows how to adapt them naturally to a personal brand. <br>Is organized, dependable, and comfortable working in a flexible, fast-paced environment. <br>Is preferably based near Qornet El Hamra or Beirut, Lebanon. <br> <br>If you're interested, please email tohmeva@gmail.com with the following: <br>Your CV or a brief summary of your experience. <br>Your portfolio or examples of social media accounts you’ve managed. <br>Examples of Reels or TikToks you personally filmed and edited. <br>A short introduction about yourself and your current location. <br>Practical examples of your work are especially important, as I’m looking for someone who can demonstrate both creative ability and hands-on production skills. <br> <br>Please note: Applications submitted through our website or other company email addresses will not be considered. Please apply exclusively by sending your application to tohmeva@gmail.com. <br> <br>Looking forward to seeing your work!

The Stock and Operations Manager provides end-to-end leadership for the company’s warehouse, inventory, delivery and fleet, and technical service operations. The role ensures that stock is accurate and available, orders and transfers are fulfilled safely and on time, vehicles and operational assets are controlled efficiently, and technical services meet defined quality and turnaround standards. The manager leads the three department heads, aligns priorities across functions, resolves escalations, and turns operational data into corrective actions that improve service, cost, control, and customer satisfaction. <br>Main Duties and Responsibilities <br>Operational Leadership and Coordination <br>• Lead, coach, and hold accountable the Warehouse Manager, Technical or Service Center Manager, and Delivery and Fleet Supervisor. <br>• Translate company objectives into department plans, daily priorities, service standards, manpower allocation, and measurable targets. <br>• Run regular operations meetings and ensure effective handovers between warehouse, delivery, technical, sales, procurement, accounting, and project teams. <br>• Maintain clear ownership for every operational request, escalation, and exception from receipt through closure. <br>• Identify capacity constraints, workflow gaps, and recurring failures, then implement and follow up corrective and preventive actions. <br>Stock and Warehouse Governance <br>• Ensure accurate receiving, storage, picking, packing, dispatch, returns, internal transfers, and replenishment across all warehouses and stock locations. <br>• Own inventory accuracy and ensure cycle counts, scheduled physical inventories, reconciliations, serial tracking, and discrepancy investigations are completed and documented. <br>• Review stock adjustments, damaged or obsolete items, negative stock, excess stock, slow-moving items, and near-out-of-stock risks; coordinate action with stock control, procurement, sales, and accounting. <br>• Approve or escalate stock-related exceptions according to the company’s authority matrix, ensuring proper supporting documents and segregation of duties. <br>• Ensure warehouse layout, product identification, storage conditions, housekeeping, access control, and safety practices protect employees and company assets. <br>Delivery and Fleet Management <br>• Ensure deliveries and stock transfers are planned, routed, dispatched, tracked, and completed accurately, safely, and on time. <br>• Monitor vehicle availability, utilization, fuel consumption, mileage, maintenance, inspections, insurance, registration, licensing, incidents, and operating cost. <br>• Review delivery failures, delays, damages, shortages, returns, and customer complaints, and ensure root causes and corrective actions are recorded. <br>• Optimize routes, scheduling, loading, and vehicle allocation to improve service levels while controlling cost. <br>• Ensure drivers and helpers comply with traffic laws, safety requirements, vehicle checklists, and company procedures. <br>Technical Team and Service Operations <br>• Oversee workshop, service center, maintenance, repair, after-sales support, warranty handling, field visits, and technical team scheduling. <br>• Ensure service requests and work orders are assigned, documented, prioritized, and completed within agreed turnaround times. <br>• Monitor technical quality, repeat repairs, spare-parts and tool usage, warranty claims, preventive maintenance, and customer escalations. <br>• Coordinate technical manpower and site support with projects, sales, and customers while maintaining clear scope, approval, and handover records. <br>• Ensure technicians receive the training, tools, safety equipment, product knowledge, and procedures required to perform effectively. <br>Systems, Controls, and Reporting <br>• Ensure all operational transactions and records are entered accurately and on time in the ERP system, including receipts, transfers, deliveries, returns, repairs, serial numbers, spare parts, and stock adjustments. <br>• Establish practical SOPs, checklists, approval controls, and audit trails across the three departments, and verify consistent implementation. <br>• Prepare daily, weekly, and monthly dashboards covering stock, warehouse, delivery, fleet, and technical performance, with analysis and action plans. <br>• Partner with Accounting and Stock Control to reconcile inventory and investigate variances; partner with IT or ERP support to resolve system issues that affect operations. <br>• Maintain complete operational records and ensure readiness for internal reviews, stock audits, warranty verification, and regulatory inspections. <br> <br>Education Experience and Skills <br>• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field. <br>• Minimum 7 years of progressive experience in operations, warehousing, logistics, stock control, fleet, or technical service, including at least 3 years in a management role. <br>• Demonstrated ability to manage multiple operational departm

About the Role <br> <br>We are looking for a Senior SQL Server DBA to own the reliability, performance, security and availability of our Microsoft SQL Server estate. You will be the technical authority on our database platform, working closely with application developers, DevOps, security and data teams. You will design resilient architectures, resolve complex performance issues, and raise the bar on how we operate databases in production. <br> <br>Key Responsibilities <br> <br>Platform ownership and architecture <br> <br>Design, deploy and maintain SQL Server instances (virtualized and cloud only) across production and non-production environments. <br>Architect and manage high availability and disaster recovery solutions: Always On Availability Groups, Failover Cluster Instances, log shipping and replication. <br>Define standards for database design, naming, indexing, partitioning and capacity planning. <br> <br>Performance and reliability <br> <br>Proactively monitor and tune performance: execution plans, indexing strategy, statistics, wait stats, blocking and deadlocks, Query Store. <br>Lead root cause analysis for production incidents and produce clear post-incident reports. <br>Perform capacity planning and forecast storage, memory and compute needs. <br> <br>Backup, recovery and continuity <br> <br>Own backup and restore strategy, including regular restore testing and documented RPO/RTO targets. <br>Run and improve DR drills. <br> <br>Security and compliance <br> <br>Implement and audit access controls, encryption (TDE, Always Encrypted, TLS), auditing and least-privilege principles. <br>Support compliance requirements such as ISO 27001, SOC 2, GDPR and PCI-DSS, as applicable. <br>Manage patching, cumulative updates and version upgrades with minimal downtime. <br> <br>Automation and DevOps <br> <br>Automate routine tasks using PowerShell, T-SQL and tools such as dbatools. <br>Support CI/CD for database changes (schema versioning, migration tools, code review for SQL). <br>Contribute to infrastructure-as-code and monitoring/alerting standards. <br> <br>Collaboration and leadership <br> <br>Review database changes from developers and advise on schema design and query optimization. <br>Mentor junior DBAs and engineers; document runbooks and best practices. <br>Participate in an on-call rotation for critical production systems. <br>Support migrations to cloud platforms (Azure SQL Managed Instance, Azure SQL Database, SQL Server on AWS/Azure VMs) where relevant. <br>Good knowledge of SLQ Server replication features is necessary <br> <br>Required Qualifications <br> <br>7+ years of hands-on experience administering SQL Server in production, including at least 2 years in a senior or lead capacity. <br>Deep expertise in T-SQL, query tuning, indexing and execution plan analysis. <br>Proven experience with Always On Availability Groups, clustering, backup/restore and DR planning. <br>Strong knowledge of SQL Server internals: storage engine, memory management, locking and latching, tempdb. <br>Experience with SQL Server 2016 or later, ideally 2019/2022. <br>Strong PowerShell scripting skills. <br>Experience with monitoring tools (e.g. SolarWinds DPA, Redgate SQL Monitor, Idera, Prometheus/Grafana, or equivalent). <br>Solid understanding of database security and compliance practices. <br>Excellent communication skills in English; ability to explain technical risk to non-technical stakeholders. <br> <br>Preferred Qualifications <br> <br>Microsoft certifications such as Azure Database Administrator Associate (DP-300) or equivalent. <br>Experience with Azure SQL, AWS RDS for SQL Server, or hybrid architectures. <br>Experience with SSIS, SSRS or SSAS administration. <br>Familiarity with other platforms (PostgreSQL, Oracle, MySQL) and with NoSQL concepts. <br>Experience with Git, Azure DevOps or similar CI/CD tooling, and infrastructure as code (Terraform, Bicep, Ansible). <br>Experience with large-scale or high-transaction systems (multi-terabyte databases, 24/7 operations)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>AdOnTrack is seeking a Growth Partner Manager to develop business relationships with advertisers, asset owners, business networks, and Growth Partners across our 9+ physical advertising channels, including vehicle fleets, gas stations, sports hubs, restaurants, supermarkets, delivery networks, kiosks, beauty and wellness locations, and co-working spaces.</p><p>The role involves identifying and contacting relevant businesses, explaining the AdOnTrack advertising and asset-monetization model, onboarding advertisers and asset owners, registering and tracking referrals, following up through activation, and recruiting and supporting additional Growth Partners. The successful candidate will be expected to build and manage an independent pipeline and create genuine commercial activity. AdOnTrack provides the platform, channel information, attribution tools, onboarding materials, campaign support, measurement, and settlement infrastructure.</p><p>This is a commission-based independent contractor opportunity and does not include a fixed salary or guaranteed income. Earnings depend on valid, collected customer activity and active campaigns.</p><p>The compensation structure is as follows. The person earns 5% of net collected campaign spend from advertisers they directly refer and activate for as long as the related activity remains valid and active. They earn 3% of valid payouts made by AdOnTrack to asset owners they directly refer and activate for as long as the related activity remains valid and active. They receive a one-time $50 bonus after a directly referred advertiser launches and pays for a qualifying first campaign. They receive a one-time $50 bonus after a directly referred asset owner receives a qualifying paid campaign booking and the campaign becomes operationally valid or produces the first valid payout.</p><p>The manager may also recruit and actively support Growth Partners. For directly recruited and actively supported Growth Partners, the manager earns a 15% override on the valid, collected recurring commissions earned by those partners. The initial pilot arrangement may begin at 10% and increase after performance is demonstrated. The manager also receives a one-time $20 bonus when a directly recruited Growth Partner generates their first legitimate AdOnTrack income. This is a single-level management override and does not apply to registrations alone or to an unlimited multi-level network.</p><p>Commissions and bonuses are not paid on unpaid, refunded, fraudulent, duplicate, or self-referred activity. Attribution, payment timing, qualification requirements, termination, and post-termination terms will be defined in the written agreement. Candidates should understand that this role is suitable for someone comfortable with performance-based income and independent business development.</p><p>To apply, please describe your experience in business development, sales, advertising, partnerships, merchant acquisition, or channel development; the industries and locations where you have relevant business relationships; the first 20 organizations or networks you would approach; and how you would seek to activate your first five advertisers, asset owners, or Growth Partners.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Business development; partnership development; B2B sales; advertising sales; merchant acquisition; channel sales; affiliate and referral marketing; network development; asset-owner or venue partnerships; lead generation; prospecting; relationship management; negotiation; follow-up; customer onboarding; pipeline management; CRM and referral tracking; partner recruitment; partner training and support; remote and independent work; strong written and verbal communication; ethical and transparent sales practices; ability to work with performance-based commission and no fixed salary.</p></div>

<p><br></p><p>The Opportunity The Senior Resource &amp; Client Delivery Manager will play a critical role in ensuring that Aspire has the right people, with the right skills, working on the right priorities at the right time . The role will be responsible for the strategic planning, allocation, development, and performance of technology resources supporting Aspire's portfolio companies globally. You will act as a trusted advisor to business and technology leaders, balancing business demand, resource capacity, employee development, utilization, and delivery requirements across multiple companies and geographies. This role requires someone who can combine strategic resource planning, strong people leadership, client relationship management, operational discipline, and a solid understanding of technology and AI environments.</p><p>Core Responsibilities</p><p><strong>Strategic Resource Planning &amp; Deployment</strong> Own the planning and allocation of technology resources across Aspire's portfolio companies based on business priorities, skills, experience, availability, and development objectives. Ensure resources are deployed effectively across projects and businesses, balancing client demand, utilization, workload, and capacity. Maintain visibility into current and future resource requirements and develop forward-looking capacity and staffing plans. Proactively identify resource gaps, excess capacity, upcoming demand, and potential delivery risks. Facilitate resource sharing across business units to maximize utilization and ensure critical projects have access to the appropriate capabilities. Support onboarding, transitions, reallocations, and offboarding of resources while minimizing disruption to the business.</p><p><strong>International Client &amp; Stakeholder Management</strong> Act as the primary point of contact between Centre of Excellence resources and Aspire's international portfolio companies. Build trusted relationships with Managing Directors, CTOs, technology leaders, product leaders, and other senior stakeholders. Develop a strong understanding of each company's strategy, technology environment, projects, priorities, and future resource requirements. Regularly engage with internal clients to assess resource performance, delivery quality, satisfaction, and evolving needs. Proactively manage and de-escalate concerns related to performance, capacity, communication, delivery, or resource allocation. Negotiate priorities and resource allocation when demand exceeds available capacity. Communicate difficult resourcing decisions clearly and professionally while maintaining strong stakeholder relationships.</p><p><strong>People Management &amp; Talent Development</strong> Maintain a strong understanding of each resource's technical capabilities, experience, strengths, career objectives, and development opportunities. Match resources with assignments that balance business needs with professional development and career progression. Conduct regular performance and engagement follow-ups with Centre of Excellence resources. Provide coaching, feedback, and support to help employees improve their performance and develop professionally. Identify performance concerns early and coordinate appropriate improvement actions with relevant leaders. Support succession planning and retention of high-performing and high-potential talent. Promote a collaborative, accountable, and high-performance culture across the Centre of Excellence.</p><p><strong>Utilization, Capacity &amp; Performance Management</strong> Monitor utilization, workload, capacity, resource availability, and other key resource management KPIs. Analyze resourcing data and translate findings into actionable recommendations for leadership. Develop action plans to improve utilization, workload balance, capacity management, and resource effectiveness. Identify resources that are underutilized or overloaded and proactively rebalance workloads. Provide regular reporting and insights on resource demand, capacity, utilization, performance, and upcoming requirements. Use data to support workforce planning and resource investment decisions.</p><p><strong>Technology &amp; AI Capability Development</strong> Maintain a high-level understanding of the technology, software development, AI, and automation initiatives being delivered across Aspire. Understand the capabilities required across areas such as software engineering, AI engineering, data, QA, DevOps, product, and automation. Ensure resource skills remain aligned with Aspire's evolving technology and AI priorities. Identify capability gaps and work with leadership to determine whether they should be addressed through recruitment, training, or internal development. Organize and support technical training, workshops, seminars, certifications, and knowledge-sharing initiatives. Promote continuous learning and adoption of emerging AI technologies, development tools, and engineering best practices.</p><p><strong>Recruitment &amp; Workforce Planning</strong> Partner with leadership and recruitment teams to forecast future talent requirements. Participate in identifying, interviewing, and selecting technology and AI talent. Help define hiring priorities based on projected demand, skills gaps, and strategic business needs. Support effective onboarding and integration of new resources into the Centre of Excellence and Aspire portfolio companies.</p><p><strong>Operational Excellence &amp; Continuous Improvement</strong> Continuously improve resource management processes, tools, reporting, and communication practices. Establish scalable processes for resource planning, allocation, performance tracking, and stakeholder engagement. Collaborate with other leaders to share best practices and improve resource management standards across the organization. Support technology and process improvements that increase visibility, efficiency, and quality of resource deployment. Drive change management initiatives related to new processes, systems, organizational structures, or ways of working.</p><p>What Success Looks Like Success in this role means: The right resources are consistently assigned to the right business priorities. Centre of Excellence utilization and productivity remain at healthy levels. Portfolio company leaders view the Centre of Excellence as a trusted technology partner. Resource performance issues and client concerns are identified and resolved quickly. Capacity and hiring requirements are anticipated rather than reacted to. High-performing resources are retained, developed, and given meaningful career opportunities. Technology and AI capabilities continuously evolve with the needs of Aspire's businesses. Leadership has clear visibility into resource capacity, utilization, performance, and future demand.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>8+ years of experience in resource management, workforce planning, technology consulting, engineering operations, professional services, delivery management, or similar environments.</li><li>Strong experience managing or deploying technology professionals across multiple clients, projects, or business units.</li><li>Significant experience working with international clients and stakeholders, ideally across North America, Europe, the Middle East, or other global markets.</li><li>Strong understanding of resource management principles, including capacity planning, forecasting, utilization, workload balancing, deployment, and workforce planning.</li><li>Experience working with technical teams such as Software Engineers, AI Engineers, Data Engineers, QA, DevOps, Product Managers, and other technology professionals.</li><li>Good understanding of modern software development environments, AI, Generative AI, and automation technologies.</li><li>Excellent people management, coaching, and relationship-building skills.</li><li>Strong client-facing presence with the ability to establish credibility and act as a trusted advisor to senior leaders.</li><li>Excellent communication, negotiation, and influencing skills, including the ability to handle difficult conversations and competing priorities.</li><li>Demonstrated ability to independently manage and resolve escalations while maintaining professionalism and empathy.</li><li>Strong analytical skills with experience interpreting resource management KPIs and translating data into actionable recommendations.</li><li>Strong problem-solving ability and sound judgment, with a clear understanding of the commercial and operational impact of resourcing decisions.</li><li>Ability to operate effectively in a fast-moving, decentralized, international, and matrix-driven environment.</li><li>Comfortable managing ambiguity, multiple priorities, and tight deadlines.</li><li>Strong organizational skills with a high degree of accountability, confidentiality, and follow-through.</li><li>Proven ability to drive process improvements and change management initiatives.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an experienced Senior Resource &amp; Client Delivery Manager to join our Centre of Excellence in Lebanon.<br> About Aspire Software Aspire Software operates and manages wholly owned software companies that provide mission-critical solutions across multiple vertical markets.<br> Through a decentralized operating model and the adoption of industry best practices, Aspire helps its portfolio companies accelerate growth, improve operational performance, and continuously modernize their products and organizations.<br> As part of our continued expansion and AI transformation journey, we are strengthening our Centre of Excellence in Lebanon.<br> We are looking for an experienced resource management leader with a strong background in technology, excellent people skills, and significant experience working with international stakeholders and clients.<br> The Opportunity The Senior Resource &amp; Client Delivery Manager will play a critical role in ensuring that Aspire has the right people, with the right skills, working on the right priorities at the right time .<br> The role will be responsible for the strategic planning, allocation, development, and performance of technology resources supporting Aspire's portfolio companies globally.<br> You will act as a trusted advisor to business and technology leaders, balancing business demand, resource capacity, employee development, utilization, and delivery requirements across multiple companies and geographies.<br> This role requires someone who can combine strategic resource planning, strong people leadership, client relationship management, operational discipline, and a solid understanding of technology and AI environments.<br> Core ResponsibilitiesStrategic Resource Planning &amp; Deployment Own the planning and allocation of technology resources across Aspire's portfolio companies based on business priorities, skills, experience, availability, and development objectives.<br> Ensure resources are deployed effectively across projects and businesses, balancing client demand, utilization, workload, and capacity.<br> Maintain visibility into current and future resource requirements and develop forward-looking capacity and staffing plans.<br> Proactively identify resource gaps, excess capacity, upcoming demand, and potential delivery risks.<br> Facilitate resource sharing across business units to maximize utilization and ensure critical projects have access to the appropriate capabilities.<br> Support onboarding, transitions, reallocations, and offboarding of resources while minimizing disruption to the business.<br> International Client &amp; Stakeholder Management Act as the primary point of contact between Centre of Excellence resources and Aspire's international portfolio companies.<br> Build trusted relationships with Managing Directors, CTOs, technology leaders, product leaders, and other senior stakeholders.<br> Develop a strong understanding of each company's strategy, technology environment, projects, priorities, and future resource requirements.<br> Regularly engage with internal clients to assess resource performance, delivery quality, satisfaction, and evolving needs.<br> Proactively manage and de-escalate concerns related to performance, capacity, communication, delivery, or resource allocation.<br> Negotiate priorities and resource allocation when demand exceeds available capacity.<br> Communicate difficult resourcing decisions clearly and professionally while maintaining strong stakeholder relationships.<br> People Management &amp; Talent Development Maintain a strong understanding of each resource's technical capabilities, experience, strengths, career objectives, and development opportunities.<br> Match resources with assignments that balance business needs with professional development and career progression.<br> Conduct regular performance and engagement follow-ups with Centre of Excellence resources.<br> Provide coaching, feedback, and support to help employees improve their performance and develop professionally.<br> Identify performance concerns early and coordinate appropriate improvement actions with relevant leaders.<br> Support succession planning and retention of high-performing and high-potential talent.<br> Promote a collaborative, accountable, and high-performance culture across the Centre of Excellence.<br> Utilization, Capacity &amp; Performance Management Monitor utilization, workload, capacity, resource availability, and other key resource management KPIs.<br> Analyze resourcing data and translate findings into actionable recommendations for leadership.<br> Develop action plans to improve utilization, workload balance, capacity management, and resource effectiveness.<br> Identify resources that are underutilized or overloaded and proactively rebalance workloads.<br> Provide regular reporting and insights on resource demand, capacity, utilization, performance, and upcoming requirements.<br> Use data to support workforce planning and resource investment decisions.<br> Technology &amp; AI Capability Development Maintain a high-level understanding of the technology, software development, AI, and automation initiatives being delivered across Aspire.<br> Understand the capabilities required across areas such as software engineering, AI engineering, data, QA, DevOps, product, and automation.<br> Ensure resource skills remain aligned with Aspire's evolving technology and AI priorities.<br> Identify capability gaps and work with leadership to determine whether they should be addressed through recruitment, training, or internal development.<br> Organize and support technical training, workshops, seminars, certifications, and knowledge-sharing initiatives.<br> Promote continuous learning and adoption of emerging AI technologies, development tools, and engineering best practices.<br> Recruitment &amp; Workforce Planning Partner with leadership and recruitment teams to forecast future talent requirements.<br> Participate in identifying, interviewing, and selecting technology and AI talent.<br> Help define hiring priorities based on projected demand, skills gaps, and strategic business needs.<br> Support effective onboarding and integration of new resources into the Centre of Excellence and Aspire portfolio companies.<br> Operational Excellence &amp; Continuous Improvement Continuously improve resource management processes, tools, reporting, and communication practices.<br> Establish scalable processes for resource planning, allocation, performance tracking, and stakeholder engagement.<br> Collaborate with other leaders to share best practices and improve resource management standards across the organization.<br> Support technology and process improvements that increase visibility, efficiency, and quality of resource deployment.<br> Drive change management initiatives related to new processes, systems, organizational structures, or ways of working.<br> What You'll Bring 8+ years of experience in resource management, workforce planning, technology consulting, engineering operations, professional services, delivery management, or similar environments.<br> Strong experience managing or deploying technology professionals across multiple clients, projects, or business units .<br> Significant experience working with international clients and stakeholders , ideally across North America, Europe, the Middle East, or other global markets.<br> Strong understanding of resource management principles, including capacity planning, forecasting, utilization, workload balancing, deployment, and workforce planning .<br> Experience working with technical teams such as Software Engineers, AI Engineers, Data Engineers, QA, DevOps, Product Managers, and other technology professionals.<br> Good understanding of modern software development environments, AI, Generative AI, and automation technologies.<br> Excellent people management, coaching, and relationship-building skills.<br> Strong client-facing presence with the ability to establish credibility and act as a trusted advisor to senior leaders.<br> Excellent communication, negotiation, and influencing skills, including the ability to handle difficult conversations and competing priorities.<br> Demonstrated ability to independently manage and resolve escalations while maintaining professionalism and empathy.<br> Strong analytical skills with experience interpreting resource management KPIs and translating data into actionable recommendations.<br> Strong problem-solving ability and sound judgment, with a clear understanding of the commercial and operational impact of resourcing decisions.<br> Ability to operate effectively in a fast-moving, decentralized, international, and matrix-driven environment.<br> Comfortable managing ambiguity, multiple priorities, and tight deadlines.<br> Strong organizational skills with a high degree of accountability, confidentiality, and follow-through.<br> Proven ability to drive process improvements and change management initiatives.<br> What Success Looks Like Success in this role means: The right resources are consistently assigned to the right business priorities.<br> Centre of Excellence utilization and productivity remain at healthy levels.<br> Portfolio company leaders view the Centre of Excellence as a trusted technology partner.<br> Resource performance issues and client concerns are identified and resolved quickly.<br> Capacity and hiring requirements are anticipated rather than reacted to.<br> High-performing resources are retained, developed, and given meaningful career opportunities.<br> Technology and AI capabilities continuously evolve with the needs of Aspire's businesses.<br> Leadership has clear visibility into resource capacity, utilization, performance, and future demand.<br></span> </div>