وظائف مساعد مدير مطعم في لبنان

Role Description <br> <br>Responsible for identifying sales prospects for insurance plans and managing a portfolio of clients. His/her main duty is meeting potential clients to grow the customers’ base by exploring clients’ needs and matching them with our products and services. Also accountable for handling policy renewals, and servicing client needs. The Sales Agent we are looking for should be a dedicated sales professional who is interested in building a client portfolio in the insurance industry. <br> <br> <br>Responsibilities <br>-Responsible for developing long term relationship with clients, assess their insurance needs and provide them with accurate solutions <br>-Prospect for potential leads from different resources to build a database of prospective clients <br>-Conduct daily client visits to assess potential insurance needs. <br>-Ensure full submission of new applications with proper information and premium settlements <br>-Ensure quality after-sales service in order to improve customer satisfaction, plan future follow-up visits and evaluation of needs <br>-Complete Agent activity report on daily basis and review ratios with unit manager on weekly basis <br>-Ensure proper completion of policy requirements by coordinating with the concerned departments <br>-Update job knowledge by participating in trainings and maintaining personal networks <br> <br> <br>Qualifications <br> <br>-Bachelor’s degree in business administration or related field. <br>-Minimum 2 years’ work experience in Sales, consulting, banking services, insurance, <br>-Strong command of spoken and written English and Arabic

<p>Odoo Customer Success Manager About the Role: We are looking for a Customer Success Manager who will support and guide our existing clients after they start using Odoo. Your role is not just about customer support but about helping businesses fully benefit from Odoo. You will build strong relationships, understand clients' needs, suggest improvements, and find opportunities to expand their use of Odoo.</p> <p>Responsibilities:</p> <ul> <li>Engage with Clients<ul> <li>Regularly check in with clients to understand their business needs.</li> <li>Offer solutions to help them use Odoo more efficiently.</li> <li>Provide strategic advice to maximize their Odoo investment.</li> </ul> </li> <li>Identify Opportunities<ul> <li>Recommend additional Odoo features that can improve the client s operations.</li> <li>Help clients see the value in upgrading or expanding their Odoo system.</li> </ul> </li> <li>Gather Insights &amp; Improve Odoo<ul> <li>Collect feedback from clients to help improve Odoo solutions.</li> <li>Share client needs with the product team.</li> </ul> </li> <li>Build Strong Client Relationships<ul> <li>Be a trusted advisor, ensuring clients get the best out of Odoo.</li> <li>Solve problems and provide expert guidance when needed.</li> </ul> </li> <li>Stay Updated on Odoo<ul> <li>Keep learning about new Odoo features and updates.</li> <li>Analyze client data to suggest improvements.</li> </ul> </li> </ul> <p>Key Performance Indicators (KPIs):</p> <ul> <li>Clients using more Odoo features.</li> <li>Increased sales from existing clients.</li> <li>High client satisfaction and retention.</li> <li>Valuable feedback shared with our product team.</li> </ul> <p>What We Offer:</p> <ul> <li>Competitive salary &amp; benefits</li> <li>Growth opportunities with a leading Odoo partner</li> <li>A collaborative and dynamic work environment</li> </ul><p><strong>Desired Candidate Profile</strong></p><p>Who We re Looking For:</p> <ul> <li>Experience in customer success, account management, or after-sales support.</li> <li>Background in ERP systems, Odoo experience is a big plus.</li> <li>Strong sales skills (upselling and cross-selling).</li> <li>Excellent communication and problem-solving skills.</li> <li>Understanding of B2B business needs.</li> </ul>

<p>The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.</p><p><strong>KEY RESPONSIBILITIES:</strong></p><ul><li>Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.</li><li>Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers requests.</li><li>Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.</li><li>Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.</li><li>Organize the stockroom related to the store to conserve high level of stock replenishment.</li><li>Handle pricing (&amp; Change of prices) process in an effective and accurate manner as required.</li><li>Perform a smooth and efficient receiving process of items &amp; shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.</li><li>Perform accurate stock rotation of items (To/From Stores &amp; Warehouse) under the supervision of the manager on duty.</li><li>Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.</li><li>Participate in the inventory of products and report the end-of-day inventory status to Store Manager.</li><li>Perform other duties that are aligned &amp; related to the job scope.</li></ul>

<p>Responsible for overseeing all paid media, social media marketing (SMM), and search engine marketing (SEM) specialists within the digital department. The role ensures campaigns are set up accurately, launched on time, and continuously monitored to achieve KPIs as per the agreed media plan. This position also drives campaign optimization, reporting accuracy, and performance improvement. Additionally, the manager is responsible for training and onboarding new team members, preparing training sheets,and ensuring the SOPs are followed for consistent quality across all paid media operations. Key Responsibilities: Oversee and validate the setup, launch, and pacing of all paid media, SMM, and SEM campaigns. Ensure campaigns strictly follow approved media plans, budgets, targeting, and KPI benchmarks. Monitor campaign performance across platforms (Google Ads, Meta Ads Manager, TikTok, LinkedIn, X, DV360, etc.). Guide the team in ongoing optimization including bids, budgets, creatives, and audience targeting. Identify underperforming campaigns early and recommend corrective action. Ensure tracking systems, pixels, and GTM setups are working correctly prior to and during campaigns. Supervise SMM and SEM specialists, ensuring all deliverables meet quality and SLA standards. Conduct weekly performance reviews with team members to assess results, challenges, and improvements. Train and mentor new team members, including preparing training sheets, guidelines, and process documentation. Foster continuous learning by regularly updating the team on platform changes, industry trends, and best practices. Share proactive insights on emerging ad formats, algorithm updates, and optimization opportunities. Ensure smooth collaboration between specialists, analysts, and planners. Prepare post-campaign analysis and recommendations to strengthen future media planning. Provide leadership with weekly and monthly performance summaries for departmental visibility. Establish and enforce standardized SOPs for campaign setup, optimization, and reporting.</p>

<p>The Sales Representative is responsible for serving customers on the store floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.</p><p>KEY RESPONSIBILITIES:</p><ul><li>Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.</li><li>Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers requests.</li><li>Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities.</li><li>Arrange and replenish on a continuous basis the store shelves and ensure that the store floor and shelves are kept clean and tidy at all times in alignment with the store image and coordination standards.</li><li>Organize the stockroom related to the store to conserve high level of stock replenishment.</li><li>Handle pricing (&amp; Change of prices) process in an effective and accurate manner as required.</li><li>Perform a smooth and efficient receiving process of items &amp; shipments, as well as stock keeping preventing security risks and thefts by performing periodical inventories.</li><li>Perform accurate stock rotation of items (To/From Stores &amp; Warehouse) under the supervision of the manager on duty.</li><li>Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations.</li><li>Participate in the inventory of products and report the end-of-day inventory status to Store Manager.</li><li>Perform other duties that are aligned &amp; related to the job scope.</li></ul>

Role Purpose: <br>Processes all credit notes, and performs the accounting activities thereafter <br>Key Accountabilities <br>• Checking over credit limits sent by E-MAIL from the credit operator <br>• Approve orders with over CL within the policy limits <br>• Send the report to the finance manager <br>• Excel file for the check return (showing customer name, customer code, and amount of check, return date and payment date.) <br>• Creation customers file <br>• Change Credit Limits <br>• Checking the credit memo and the receipts before closing month. <br>• print on excel list of receipts for the month <br>• print list of credit memo <br>• ageing reports: - one as due date and one as invoice date <br>• comparison the file with the one of the last months (for pharmacy) <br>• LIST of confirming balances of clients <br> <br>Qualifications: <br>• BA Accounting or business <br> <br>Experience: <br>• 2 years of experience <br> <br>Skills and Knowledge: <br>• Language: English fair and Arabic good <br>• Computer Literate

<p>Aspire Software is looking for an operations manager to join our team in Lebanon.</p><p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>Role Overview We are looking for an experienced Operations Manager / Project Manager stepping into a busy, cross-functional role that combines day-to-day operational management, escalation handling, people leadership, and active project delivery. This role sits at the centre of the business, working closely with leadership and managing a small team, while also driving forward several time-boxed strategic projects (system migrations and implementations) currently in progress. The ideal candidate is highly organized, comfortable managing competing priorities, confident communicating with senior stakeholders, and capable of quickly picking up context on live projects without significant ramp-up time.</p><p>Key Responsibilities</p><p>Daily / Ongoing</p><ul><li>Manage and resolve customer support / escalation issues</li><li>Handle ad-hoc operational requests and escalations</li><li>Line-manage a small team including 1:1s, unblocking issues, and approvals</li><li>Monitor and maintain oversight of key business KPIs</li></ul><p>Weekly</p><ul><li>Lead/participate in the weekly management meeting with leadership, including weekly reporting</li><li>Prepare and distribute the Friday weekly executive report</li></ul><p>Monthly</p><ul><li>Conduct AR Aging Review</li><li>Produce churn reporting</li><li>Conduct VBS review</li></ul><p>Active Projects (currently a significant portion of workload)</p><ul><li>Oversee RW+ implementation and migration</li><li>Manage the RW Legacy sunset process</li><li>Oversee HubSpot implementation across: Salesforce (SF), TeamSupport, Intercom, RW+</li><li>Manage ValBill project</li></ul><p>Periodic / As-Needed</p><ul><li>Support webinars and marketing email initiatives</li><li>Produce ad-hoc KPI reporting</li><li>Support ValPay Capital initiatives</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Proven experience</h2><ul><li>Proven experience in an operations management and/or project management role, ideally within a fast-paced, tech-enabled or SaaS business</li><li>Experience managing direct reports, including running 1:1s and unblocking day-to-day issues</li><li>Strong track record of managing multiple concurrent projects, including system implementations/migrations (e.g., CRM, billing, support tooling)</li><li>Comfortable owning executive-level reporting and presenting to leadership</li><li>Experience handling customer escalations and cross-functional ad-hoc requests</li><li>Familiarity with tools such as HubSpot, Salesforce, Intercom (or equivalent CRM/support platforms) is a strong plus</li><li>Strong financial acumen and advanced Excel skills are essential this role owns AR aging review, churn reporting, and VBS review, and regularly builds/maintains reporting for leadership.</li></ul><h2>Candidates should be comfortable with:</h2><ul><li>Building and maintaining reports involving pivot tables, lookups (VLOOKUP/XLOOKUP/INDEX-MATCH), and formula-driven models</li><li>Reconciling and analyzing financial data (aging balances, revenue/churn figures) with a high level of accuracy</li><li>Translating raw data into clear, exec-ready summaries and dashboards</li><li>Excellent communication, prioritization, and stakeholder management skills</li><li>Able to work independently and hit the ground running with minimal handover time</li></ul><h2>Handover &amp; Onboarding</h2><p>Given the breadth of live projects and standing responsibilities, a structured handover period with the current role holder is strongly recommended prior to leave commencing, covering:</p><ul><li>Introductions to direct reports and key stakeholders</li><li>Walkthrough of active projects and current status (RW+, HubSpot implementation, ValBill, RW Legacy sunset)</li><li>Access to reporting templates (weekly exec report, KPI dashboards, AR aging, churn reports)</li><li>Overview of escalation processes and key accounts'</li></ul>

Job Title: Operations Coordinator <br>Reporting to: General Manager <br>Work Location: Jal el Dib <br> <br>Being responsible for ensuring the smooth and efficient functioning of both the administrative office and the daily field operations of the waste management business. <br> <br>Key Responsibilities: <br>I. Customer Service: Manage and resolve complex customer inquiries, service complaints, and scheduling changes related to collections, container delivery/removal, and special waste services. <br>• Compliance & Licensing: Maintain up-to-date records for permits, licenses, and local regulatory requirements. <br>• Safety & Training: Coordinate safety training, manage safety logs/reports, and ensure field staff follow safety protocols. <br> <br>II. General Office Administration: Oversee day-to-day office operations, including managing office supplies, equipment maintenance, mail, and filing systems. <br>o Prepare operational reports. <br>o Process invoices, expense reports, and purchase orders. <br> <br>???? Required Qualifications <br>• Education: Bachelor’s degree in business administration or a related field. <br>• Experience: Minimum of 2-3 years of experience in administrative coordination. <br>• Skills & Competencies: <br>o Proven ability to manage multiple tasks and competing priorities under tight deadlines. <br>o Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Allo Taxi is looking for a Delivery Coordinator to join our team. The ideal candidate should be organized, detail-oriented, and able to coordinate daily delivery orders and driver assignments efficiently. <br> <br>Key Responsibilities: <br>• Collect, organize, and sort delivery orders based on region, client, and priority. <br>• Assign routes to drivers according to location, workload, and order type. <br>• Update delivery details, driver assignments, and order status in the system. <br>• Communicate daily route assignments and delivery priorities to drivers. <br>• Follow up on delivery progress and adjust routes when needed. <br>• Contact clients when needed for inquiries or delivery coordination. <br>• Report delays, incidents, or route changes to the Manager. <br> <br>Requirements: <br>• Good communication and coordination skills <br>• Strong attention to detail <br>• Ability to work under pressure and manage priorities <br>• Basic computer and system knowledge <br>• Previous experience in logistics, dispatching, or operations. <br> <br>Location: Sin El Fil (On-site)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Company Description:</b></p><p>MIRATO MEA is a leading manufacturer of cosmetics and Personal care products in the Middle East. Using advanced Italian technologies, we produce the Italian Brands Intesa and Malizia. We pride ourselves on blending expertise, quality, and innovation to maintain our leadership in the personal care industry.</p><p><br></p><p><b>Job Description: </b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Control and monitor physical inventory across the factory and warehouses.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Operate and maintain accurate inventory records within the ERP system.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure that physical inventory quantities consistently match the quantities recorded in the ERP system.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct regular audits on stock controller’s activities to ensure accuracy, compliance with procedures, and proper inventory management. </p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Make sure the production activities meet the ERP formulas on daily basis, otherwise inform manager about any variances.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct daily checks and audits of physical waste generated on production lines, record the data in the ERP system, and notify the relevant personnel of any variances.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor on daily basis the raw material quantity used for finishing goods production, and make sure this quantity matches the production formula.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform additional duties as dictated by the Group Operations Manager.&nbsp;</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong inventory control and auditing skills</li><li>Good knowledge of ERP systems and Excel</li><li>Strong attention to detail and accuracy</li><li>Analytical and problem-solving skills</li><li>Good understanding of production and warehouse processes</li><li>Ability to identify and report inventory variances</li><li>Good organizational and communication skills</li><li>Previous experience in manufacturing or inventory control is preferred</li></ul></div>

<p>Aspire Software is looking for an experienced AI Engineer with strong .NET development skills to lead and deliver the company's AI initiatives while taking hands-on technical ownership of a broad portfolio of API services and web applications. The role will identify, evaluate and implement practical uses of AI across our products, internal operations and software-development processes. A key objective will be to use AI-assisted development tools to design, build, test and deliver applications at a faster pace while maintaining high standards of quality, security, performance and maintainability. This is also a hands-on .NET development role supporting our hospitality technology products,including Property Management Systems, Trust Accounting solutions, channel-manager connectivity and other third-party integrations. The successful candidate must be able to work independently, take ownership of business-critical applications and establish the company's practical approach to adopting and governing AI.</p><p><strong>Desired Candidate Profile</strong></p>We are looking for an experienced AI Engineer with strong .NET development skills to lead and deliver the company's AI initiatives while taking hands-on technical ownership of a broad portfolio of API services and web applications. The role will identify, evaluate and implement practical uses of AI across our products, internal operations and software-development processes. A key objective will be to use AI-assisted development tools to design, build, test and deliver applications at a faster pace while maintaining high standards of quality, security, performance and maintainability. This is also a hands-on .NET development role supporting our hospitality technology products,including Property Management Systems, Trust Accounting solutions, channel-manager connectivity and other third-party integrations. The successful candidate must be able to work independently, take ownership of business-critical applications and establish the company's practical approach to adopting and governing AI.

<p>Robinsons SAL is seeking a highly accomplished Associate General Manager to join its executive leadership team.</p><p>The Associate General Manager will play a key role in leading the business, driving operational excellence, supporting strategic growth, and ensuring the successful execution of the company's vision across all functions.</p><p>This role is designed for a commercially astute and hands-on leader with extensive experience in the agriculture, horticulture, landscaping, greenhouse, or related industries.</p><p>We offer a highly competitive financial package, reflective of the seniority and strategic importance of this position.</p><strong>Key Responsibilities</strong><ul><li>Drive the execution of the company's strategic and operational objectives.</li><li>Oversee cross-functional operations to ensure efficiency, quality, and profitability.</li><li>Lead, develop, and mentor department heads and management teams.</li><li>Identify opportunities for business growth, operational improvement, and innovation.</li><li>Monitor business performance and ensure the achievement of financial and operational targets.</li><li>Build and maintain strong relationships with clients, suppliers, partners, and key stakeholders.</li><li>Represent the company in executive meetings, industry events, and business engagements when required.</li><li>Foster a high-performance culture built on accountability, collaboration, and continuous improvement.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 10 years of progressive leadership experience, including exposure to both the Lebanese and international markets.</p><p>Bachelor's degree is preferred. Candidates with a background in Agribusiness, Agricultural Engineering, Agriculture, Horticulture, or a related discipline are encouraged to apply.</p><p>Candidates with extensive leadership experience in very well-known companies operating within the agriculture, horticulture, landscaping, greenhouse, or related sectors will also be considered, even if their academic background differs.</p><p>Proven track record in senior management, business operations, or general management.</p><p>Strong strategic, commercial, financial, and operational leadership capabilities.</p><p>Exceptional leadership, communication, negotiation, and decision-making skills.</p><p>Professional certification in Business Management, Executive Management, Strategic Management, or a related discipline is highly preferred.</p><p>A Master's degree (MBA or equivalent) in Business Administration or a related discipline is considered a strong advantage.</p>

<p>The Property Manager will oversee day-to-day operations of commercial and residential buildings while also using and engaging Faciliservs online platform and mobile app.</p><p>Responsibilities include managing tenant communications, handling lease administration and renewals, coordinating maintenance and repairs, and ensuring common areas and amenities are well-maintained and efficiently scheduled. The role entails monitoring payment collections, tracking service requests, maintaining accurate records, and preparing regular reports on occupancy, finances, and operational performance.</p><p>The Property Manager will collaborate with building committees, vendors, and internal teams to resolve issues promptly and uphold compliance with building policies and local regulations.</p><p>This is a full-time, on-site role based in Beirut, requiring regular presence at the property and direct interaction with residents and service providers.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Property and facilities management skills, including lease administration, maintenance coordination, and vendor management.</li><li>Excelleng communication skills and strong resident relations and customer service skills, with the ability to handle inquiries, resolve conflicts, and communicate clearly in a professional manner.</li><li>Basic financial and administrative skills, such as tracking payments, managing budgets, and maintaining accurate records and reports.</li><li>Comfort with digital tools and property management software, including mobile apps, dashboards, and online payment or booking systems.</li><li>Excellent organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment.</li><li>Attention to detail and problem-solving abilities to identify issues quickly and implement practical solutions.</li><li>Ability to work on-site in Beirut, collaborate with diverse stakeholders, and maintain a professional presence with residents and partners.</li><li>Relevant experience in property management, community management, or real estate operations; experience in residential communities in the region is an advantage.</li><li>Education in business, real estate, facilities management, or a related field is beneficial; equivalent practical experience will be considered.</li><li>Proficiency in English; Arabic language skills and familiarity with local regulations are a strong plus.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The ProjectOps Specialist supports Project Managers by coordinating project operations, maintaining project documentation, tracking progress, and ensuring project governance activities are executed effectively. This role helps keep projects organized, compliant, and on track while enabling Project Managers to focus on customer engagement and delivery.</p><p>Support Project Managers in coordinating project activities throughout the project lifecycle.</p><p>Prepare and maintain project documentation, reports, meeting minutes, and project records.</p><p>Coordinate project meetings, capture action items, and follow up on pending tasks.</p><p>Track project progress, risks, issues, dependencies, and approvals, ensuring information remains accurate and up to date.</p><p>Assist in planning activities, including maintaining backlogs, schedules, and project trackers.</p><p>Prepare regular project status reports and dashboards for stakeholders.</p><p>Ensure project governance processes and documentation standards are consistently followed.</p><p>Collaborate with project teams to gather updates, resolve information gaps, and support successful project delivery.</p><p>Identify potential risks or delays and escalate concerns to the Project Manager when appropriate.</p><p>Continuously improve the quality, accuracy, and efficiency of project operations and reporting.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Support Project Managers in coordinating project activities throughout the project lifecycle.<br>Prepare and maintain project documentation, reports, meeting minutes, and project records.<br>Coordinate project meetings, capture action items, and follow up on pending tasks.<br>Track project progress, risks, issues, dependencies, and approvals, ensuring information remains accurate and up to date.<br>Assist in planning activities, including maintaining backlogs, schedules, and project trackers.<br>Prepare regular project status reports and dashboards for stakeholders.<br>Ensure project governance processes and documentation standards are consistently followed.<br>Collaborate with project teams to gather updates, resolve information gaps, and support successful project delivery.<br>Identify potential risks or delays and escalate concerns to the Project Manager when appropriate.<br>Continuously improve the quality, accuracy, and efficiency of project operations and reporting.</p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span>Role Summary</span></span></b><br><span>Siren Associates is seeking a RMEL Lead to lead the design and implementation of the MEL system for a four-year initiative <span>aimed at strengthening drug prevention and harm reduction efforts in Jordan</span>. The Senior MEL Officer will ensure rigorous data collection, analysis, and reporting across all programme components.<br></span><br><span>Based in Amman and reporting to the Project Manager—while working closely with Siren’s HQ MEL Lead, the officer will oversee perception surveys, support the external final evaluation, and drive learning processes that inform adaptive management and donor reporting. This role requires strong technical expertise in both quantitative and qualitative methods, combined with excellent field coordination and stakeholder engagement skills.</span><br><span><i>Siren is an equal opportunity employer. At Siren we value ethics, dedication, sustainability, safeguarding, respect, and inclusion.</i></span><br><span><i>Are you interested in working with our dedicated team on impactful projects? We welcome applications from all qualified candidates, regardless of background. Do apply!</i></span><br><br><br></span><p><span><span><i>Want to learn more about us? Check our digital brochure: </i></span></span><span><span><i>https://materials.sirenassociates.com/brochure</i></span></span></p><br><span>This position is </span><i><b><span>subject to funding availability</span></b></i><span>. Recruitment, onboarding, and contract issuance will proceed once final donor approvals and funding confirmations are secured.</span><br><br><span><b><span>Key Responsibilities</span></b><br></span><br><span><span><b>MEL System Design &amp; Implementation</b><br></span></span><br><ul><li><span><span>Develop a comprehensive MEL plan that translates the project’s logical framework into clear tools, processes, and timelines.</span></span></li><li><span><span>Define data collection methodologies and monitoring schedules that meet donor requirements.</span></span></li><li><span><span>Set up and manage digital data collection systems (e.g., Kobo or similar platforms) to ensure accurate and efficient data capture.</span></span></li><li><span><span>Establish protocols for data quality assurance, verification, and secure data storage.</span></span></li><li><span><span>Collaborate with project staff to integrate MEL requirements into activity planning and implementation.</span></span></li></ul><b><span>Monitoring and Data Collection</span></b><br><ul><li><span><span>Oversee routine monitoring of all project components, ensuring timely and reliable quantitative and qualitative data collection.</span></span></li><li><span><span>Design and lead perception surveys (baseline, midline, endline), including sampling methodology, tool development, and data analysis.</span></span></li><li><span><span>Recruit, train, and supervise external enumerators, ensuring adherence to ethical and methodological standards.</span></span></li><li><span><span>Provide ongoing technical support to project officers engaged in continuous monitoring activities.</span></span></li></ul><b><span>Evaluation and Learning</span></b><br><ul><li><span><span>Support the commissioning and delivery of the external final evaluation, ensuring evaluators have access to required data and documentation.</span></span></li><li><span><span>Analyze survey and monitoring data to produce high-quality MEL outputs, including perception survey reports, quarterly updates, and donor submissions.</span></span></li><li><span><span>Lead internal learning reviews to assess progress, identify trends, and formulate lessons learned for adaptive management.</span></span></li><li><span><span>Provide evidence-based recommendations to the Project Manager and HQ MEL Lead to inform strategic decisions.</span></span></li><li><span><span>Prepare clear, data-driven presentations, briefs, and reports for internal and external stakeholders.</span></span></li></ul><br><span>Requirements<span><b>Essential Qualifications</b><br></span><br></span><ul><li><span><span>5+ years of experience in MEL, including monitoring framework design and field data collection.<br></span></span></li><li><span><span>Bachelor’s degree in a relevant field (Statistics, Social Sciences, Economics, Development Studies, etc.).<br></span></span></li><li><span><span>Strong experience with quantitative and qualitative research methods, survey design, and data analysis.<br></span></span></li><li><span><span>Proficiency with MEL platforms and tools (e.g., KoboToolbox).<br></span></span></li><li><span><span>Excellent analytical, writing, and presentation skills.<br></span></span></li><li><span><span>Fluency in English (spoken and written).<br></span></span></li><li><span><span>Strong coordination and organisational abilities, including supervision of enumerators.<br></span></span></li><li><span><span>Based in Amman with regular travel to project sites across Jordan.</span></span></li></ul><span><b>Desirable Qualifications</b><br></span><br><ul><li><span><span>Master’s degree in a relevant field.<br></span></span></li><li><span><span>Fluency in Arabic.<br></span></span></li><li><span><span>Experience in security sector reform, health interventions, or development partnerships with police/government entities.<br></span></span></li><li><span><span>Familiarity with civil society grant mechanisms.<br></span></span></li><li><span><span>Knowledge of agile project management or technology-enabled interventions.</span><br></span></li></ul><br><span>Benefits<span><span><i><b>Competitive Employment Conditions</b></i></span></span><br><br></span><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About CRS: Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.</p><p>Job Summary You will assist project implementation by working directly with local partners and community members, coordinating various project activities and events in support of Catholic Relief Services (CRS) work to serve the poor and vulnerable. Your service and community relations skills ensure that the local partners and communities feed into and benefit from the project that consistently applies best practices and continuously works towards improving its impact.</p><p>Roles and Key Responsibilities</p><ul><li>Conduct regular field visits to support partner-led activities (including but not limited to shelter rehabilitation works, NFI distributions, livelihoods, Cash for Shelter and WASH upgrades), document progress against weekly and monthly targets, and immediately flag deviations, bottlenecks, or risks to the Project Manager.</li><li>Coordinate communication and facilitate information sharing among the project team, implementing partners, and project beneficiaries at the community level to assist local partners in strengthening community interest, involvement, and support networks.</li><li>Document community feedback and perceptions emerging from the field and channel these systematically to the Project Manager and MEAL focal point for action.</li><li>Represent the project, when delegated, at sub-national coordination forums, including Governorate-level coordination meetings and different sector working groups.</li><li>Liaise with various community stakeholders and mobilize them to ensure full involvement of community leaders, community representatives, and local government representatives in the overall implementation and improvement of project activities.</li><li>In close coordination with the implementing partner, identify capacity-building needs across technical, operational, and compliance domains.</li><li>Compile data provided at the partner level as per project requirements and contribute to the preparation of reports.</li><li>Monitor implementation of Safe and Dignified Programming (SDP) principles and report any concerns regarding SDP implementation.</li><li>Contribute to project learning by documenting good practices, challenges, and adaptive programming decisions emerging from the field.</li><li>Support emergency surge moments with flexibility on tasks and locations.</li><li>Carry out any other related duties assigned by the line manager that contribute to the achievement of project objectives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree, engineering or a related field is preferred.</li><li>2 3 years of field work experience, mainly related to Shelter, WASH, livelihoods, Health and NFIs, preferably with international NGO.</li><li>Additional education may substitute for some required experience.</li></ul><p>Knowledge, Skills and Abilities</p><ul><li>Computer skills required.</li><li>Observation, active listening and analysis skills with ability to make sound judgment</li><li>Good interpersonal skills and the ability to interact effectively with diverse groups</li><li>Proactive, results-oriented and service-oriented</li></ul><p>Required Languages: Fluency in Arabic, professional level of written and spoken English.</p><p>Travel: Must be willing and able to travel up to 75%.</p><p>Supervisory Responsibilities: no supervisory responsibilities</p><p>Agency-Wide Competencies (for all CRS staff): These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.</p><ul><li>Serves with Integrity</li><li>Models Stewardship</li><li>Cultivates Constructive Relationships</li><li>Promotes Learning</li></ul><p>Emergency Competencies: These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.</p><ul><li>Communicates strategically under pressure.</li><li>Manages stress and complexity.</li><li>Actively promotes safety and security.</li><li>Manages and implements high-quality emergency programs.</li></ul><p></p></section>