وظائف مساعد مدير في لبنان

Allo Taxi is looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

Allo Taxi is looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

We are seeking an experienced Production Manager to lead our production operations and ensure the highest standards of quality, efficiency, and food safety. <br> <br>Key Responsibilities <br> <br>-Lead and oversee daily production operations to achieve production targets. <br>-Ensure consistent product quality by maintaining adherence to specifications and quality standards. <br>-Supervise, coach, and develop production teams to drive high performance. <br>-Ensure compliance with food safety, hygiene, health, and regulatory requirements. <br>-Optimize the utilization of manpower, raw materials, and production equipment. <br>-Coordinate with Maintenance, Quality, R&D, Purchasing, and other departments to ensure smooth operations. <br>-Monitor production KPIs and implement continuous improvement initiatives. <br>-Maintain accurate production documentation and reports. <br> <br>Requirements <br>-Bachelor's degree in Food Technology, Nutrition, Industrial Engineering, or a related field. <br>-6–7 years of experience in a production management role within a manufacturing environment. Experience in the food industry is highly preferred. <br>Strong knowledge of food safety standards (HACCP and related regulations). <br>-Excellent leadership, planning, and problem-solving skills. <br>-Proficiency in Microsoft Office applications. <br>-Strong communication skills in English and Arabic. French is a plus

A reputable Intenrational Company in Beirut is seeking an Internal Audit Manager. <br>The Internal Audit Manager will be responsible for leading the internal audit function. S/he will be responsible for establishing audit strategies and action plans that align with the company’s vision and goals, ensuring effective monitoring of the internal control system. <br> <br>The Internal Audit Manager will propose the scope and contents of the General Audit Plan, including assurance and consulting activities, and ensure its efficient and timely execution. S/he will advise on and support the improvement and monitoring of the internal control system, and report any irregularities identified during audits to the management and relevant authorities, as necessary. <br> <br> <br>RESPONSIBILITIES: <br> <br>Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations. <br>Determine internal audit scope and develop annual plans. <br>Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc. <br>Prepare and present reports that reflect audit results and document process. <br>Act as an objective source of independent advice to ensure validity, legality and goal achievement. <br>Identify loopholes and recommend risk aversion measures and cost savings. <br>Maintain open communication with management. <br>Document process and regularly prepare audit findings memorandum. <br>Conduct follow-up audits to monitor management’s interventions. <br>Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards. <br>Give clear, professional and objective advice. <br>Report on what is found, without fear or favor. <br>Demonstrate integrity to staff and others in the organization. <br>Exercise sound judgement in identifying weaknesses in the organization’s control environment and a balanced view on how significant these are. <br>Work positively and constructively, influencing the leadership team, and others to ensure the IA Manager’s recommendations are implemented. <br>Serve as a role model, showing resilience, professionalism, and high ethical standards. <br>Provide leadership by giving practical examples of good governance that will inspire others. <br>Deploy effective facilitating and negotiating skills. <br>Build and demonstrate commitment to supporting continuous improvement of the organization. <br>Network effectively raises the profile and status of internal audit. <br>Adopt a flexible style, being able to collaborate, advise and challenge as appropriate. <br>Build productive professional relationships both internally and externally. <br>Be seen to be objective and independent but also pragmatic where appropriate. <br>Lead and direct an internal audit service that is resourced appropriately, sufficiently and effectively. <br>Demonstrate leadership and be an ambassador for internal audit. <br>Create, communicate and implement a vision for the internal audit service. <br>Create a customer-focused internal audit service. <br>Establish an open culture, built on effective coaching and a constructive approach. <br>Promote effective communication within internal audit, across the broader organization and with external stakeholders. <br>Manage and coach staff effectively. <br>Comply with professional standards and corporate policies, values and ethics. <br>Require the highest standards of ethics and standards within internal audit based on the principles of integrity, objectivity, competence and confidentiality. <br> <br>REQUIRED SKILLS AND QUALIFICATIONS: <br> <br>Minimum of 5 years of experience in a similar role, preferably within the shipping or logistics industry. <br>Demonstrate strong communication, management, influencing, and consulting skills. <br>Understand and have experience in strategic objective setting and management. <br>Possess knowledge of the internal audit and regulatory environment applicable to the shipping and logistics industry and operations. <br>Demonstrate a comprehensive understanding of governance, risk management, and internal control. <br>Undertake continuous development and gain relevant experience to understand the organization’s full range of activities and processes

<p>Develop and implement sales strategies, business plans, sales forecasts, and budgets aligned with company objectives.</p><p>Achieve monthly, quarterly, and annual sales, revenue, profitability, and market share targets.</p><p>Identify and develop new business opportunities, customers, territories, and distribution channels.</p><p>Manage and strengthen relationships with distributors, wholesalers, retailers, modern trade accounts, and key customers.</p><p>Lead, coach, motivate, and evaluate the performance of the sales team while setting clear objectives and development plans.</p><p>Monitor sales performance, market trends, competitor activities, customer needs, and commercial opportunities, implementing corrective actions when required.</p><p>Negotiate commercial agreements, pricing, promotional activities, and customer contracts while ensuring profitability.</p><p>Ensure effective territory management, route planning, product availability, merchandising standards, and execution of trade marketing initiatives.</p><p>Coordinate with Marketing, Supply Chain, Production, Customer Service, and Finance to ensure accurate forecasting, product availability, timely deliveries, efficient collections, and customer satisfaction.</p><p>Manage sales budgets, trade spending, customer credit, collections, and overall commercial performance.</p><p>Analyze sales reports, forecasts, profitability, distributor performance, customer performance, and market intelligence to support strategic decision-making.</p><p>Ensure compliance with company policies, commercial procedures, pricing guidelines, ethical business practices, and all applicable legal and regulatory requirements.</p><p>Drive continuous improvement initiatives to enhance sales effectiveness, operational efficiency, customer satisfaction, and overall business growth.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Business Administration, Marketing, Sales, Commerce, or a related field.</li><li>6 - 10 years of experience in FMCG sales, including at least 3 - 5 years in a Sales Manager or similar leadership role.</li><li>Proven experience managing distributors, key accounts, and multi-channel sales operations.</li></ul>

The Senior Project Manager will be responsible for the overall management and successful delivery of construction projects, ensuring that projects are completed within the approved scope, budget, schedule, quality, and safety standards. <br> <br>The role requires strong construction project management experience, with a solid understanding of MEP systems and coordination, and the ability to manage multidisciplinary teams and contractors. <br> <br>Responsibilities <br>Lead and manage construction projects from planning and mobilization through completion and handover. <br>Develop and monitor project schedules, budgets, manpower, resources, and execution plans. <br>Ensure projects are delivered on time, within budget, and in accordance with approved specifications and quality standards. <br>Coordinate and supervise civil, architectural, and MEP works to ensure proper integration and timely execution. <br>Manage project teams, consultants, contractors, subcontractors, suppliers, and other stakeholders. <br>Review drawings, specifications, BOQs, contracts, method statements, and technical submissions. <br>Coordinate closely with MEP teams to ensure proper installation, testing, commissioning, and integration of MEP systems with civil and architectural works. <br>Monitor project progress and identify delays, risks, technical issues, and potential cost overruns. <br>Implement corrective actions and ensure timely resolution of project issues. <br>Monitor project costs, variations, claims, and payment applications in coordination with the commercial and finance teams. <br>Ensure the availability of required materials, equipment, manpower, and subcontractors. <br>Conduct regular site and coordination meetings and follow up on action items. <br>Ensure compliance with approved drawings, specifications, contractual requirements, and applicable codes and standards. <br>Ensure compliance with health, safety, environmental, and quality requirements. <br>Coordinate testing, commissioning, snagging, and final handover activities. <br>Prepare regular project status reports for senior management and clients. <br>Lead and mentor project engineers, site teams, and other project personnel. <br>Maintain proper project documentation and ensure effective project close-out. <br>Perform any other duties assigned by senior management. <br>Qualifications & Experience <br>Bachelor’s degree in Civil Engineering from a recognized university. <br>Minimum 10 years of experience in construction project management. <br>Proven experience as a Project Manager / Senior Project Manager in construction projects. <br>Strong experience in MEP coordination and project execution is required. <br>Experience managing multidisciplinary projects involving civil, architectural, mechanical, electrical, plumbing, HVAC, and other MEP systems. <br>Strong knowledge of construction methods, project planning, scheduling, cost control, contracts, and project coordination. <br>Experience working with consultants, clients, contractors, and subcontractors. <br>Knowledge of project management and scheduling tools such as Primavera P6 and MS Project is an advantage

Amaken is seeking a highly motivated Product Manager to join a pharmaceutical and healthcare company to be based in Beirut. The Product Manager will play a pivotal role in driving the success of our products from conception through commercialization and throughout their lifecycle. <br>The successful candidate will be responsible for developing and executing product strategies that align with the company’s business objectives, market needs, and industry standards. <br> <br>Key Responsibilities: <br> <br>• Product Strategy: Develop and implement comprehensive product strategies, including market analysis, competitive assessments, product positioning, and product roadmaps. <br> <br>• Product Lifecycle Management: Oversee the entire product lifecycle, from ideation and development through launch, commercialization, and ongoing product enhancements. <br> <br>• Market Research: Conduct in-depth market research to identify industry trends, customer needs, competitive activity, and emerging market opportunities. <br> <br>• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including Regulatory Affairs, Marketing, Sales, Medical Affairs, and other relevant departments, to ensure the successful development and commercialization of products. <br> <br>• Regulatory Compliance: Stay up to date with applicable pharmaceutical regulations, quality standards, and industry requirements, ensuring that products comply with all relevant regulations. <br> <br>• Budget Management: Develop and manage product budgets, ensuring effective resource allocation and maximizing return on investment. <br> <br>• Product Positioning & Branding: Develop and implement product positioning and branding strategies that clearly differentiate products and strengthen their market presence. <br> <br>• Sales & Marketing Support: Work closely with Sales and Marketing teams to develop promotional materials, product training programs, marketing campaigns, and other commercial initiatives. <br> <br>• Stakeholder Management: Maintain effective communication with internal and external stakeholders and provide regular updates on product development, market performance, and key initiatives. <br> <br>• Performance Monitoring: Track product performance using relevant market and business metrics, identify areas for improvement, and implement strategies to achieve product and business objectives. <br> <br>Qualifications & Requirements: <br> <br>• Bachelor’s degree in Pharmacy, Life Sciences, Healthcare, Business Administration, Marketing, or a related field. <br>• An MBA or relevant advanced degree is considered an advantage. <br>• Proven experience as a Product Manager, preferably within the pharmaceutical, healthcare, or medical industry. <br>• Strong understanding of pharmaceutical regulations, quality standards, and compliance requirements. <br>• Strong knowledge of product lifecycle management, market analysis, and commercialization strategies. <br>• Excellent project management and leadership skills, with the ability to manage multiple priorities and deadlines. <br>• Excellent communication, presentation, and interpersonal skills. <br>•Strong strategic thinking and the ability to translate market insights into actionable product strategies

Company: Sleep Comfort Lebanon S.A.L <br>Location: Jbeil Branch / Zahle Branch <br>Position: Branch Manager <br> <br>Job Purpose <br> <br>Sleep Comfort is looking for experienced and motivated Branch Managers to manage our Jbeil and Zahle branches. The Branch Manager will be responsible for achieving sales targets, managing the branch operations, leading the sales team, ensuring excellent customer service, and maintaining the company’s standards and brand image. <br> <br>The selected candidates will first undergo an intensive training period at our Karantina Main Branch for a duration of 1 to 3 months, depending on their performance and progress, before taking full responsibility of their assigned branch. <br> <br>Key Responsibilities <br>Sales & Business Development <br>Achieve and exceed branch sales targets and KPIs. <br>Develop sales strategies to increase branch performance. <br>Monitor daily sales activities and prepare performance reports. <br>Follow up on customer satisfaction and ensure a high-quality buying experience. <br>Support the sales team in closing important deals and handling difficult customers. <br>Branch Operations Management <br>Manage daily branch operations according to Sleep Comfort policies and procedures. <br>Ensure proper showroom organization, product presentation, and visual merchandising standards. <br>Coordinate with logistics, warehouse, customer service, and other departments to ensure smooth operations. <br>Monitor stock availability and report any shortages or operational issues. <br>Team Leadership & People Management <br>Lead, motivate, and coach the sales team to achieve objectives. <br>Monitor employee performance and provide continuous feedback. <br>Organize team schedules and ensure proper attendance and discipline. <br>Participate in recruitment and onboarding of new team members when required. <br>Customer Experience <br>Ensure excellent customer service and build strong relationships with clients. <br>Handle customer complaints professionally and find appropriate solutions. <br>Maintain Sleep Comfort’s reputation and service standards. <br>Requirements <br>Bachelor’s degree in Business Administration, Management, or related field is preferred. <br>Minimum 3–5 years of experience in retail sales management, preferably in furniture, mattresses, home products, or a related industry. <br>Proven experience managing a showroom, branch, or sales team. <br>Strong leadership, communication, and negotiation skills. <br>Results-oriented with the ability to achieve sales targets. <br>Ability to analyze sales performance and take corrective actions. <br>Customer-focused personality with strong problem-solving skills. <br>Good knowledge of Microsoft Office and reporting tools. <br>Training Period <br>The selected candidate will complete a training program at Sleep Comfort Main Branch – Karantina for 1 to 3 months. <br>The training duration will depend on the candidate’s ability to understand company procedures, products, sales techniques, systems, and management standards. <br>Successful completion of the training will lead to full responsibility for the assigned branch. <br>Preferred Profile <br> <br>We are looking for a dynamic leader who can represent Sleep Comfort’s values, develop the branch team, and contribute to the company’s growth

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an AI Engineering Manager to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the job: The AI Engineering Manager leads a cross-functional team (Development &amp; QA) and owns technical architecture, delivery outcomes, AI-enabled system design and driving an AI first culture among your team.<br> This role is both strategic and hands-on.<br> It requires strong expertise in modern AI frameworks, applied AI architectures, and scalable system design.<br> The manager is accountable for delivering stable, secure, AI-powered capabilities — not just managing execution.<br> Core Responsibilities Technical Leadership &amp; Architecture Own product architecture, including AI/LLM-integrated components Design scalable, secure, and maintainable systems Lead decisions involving: LLM integration (OpenAI, Azure OpenAI, etc.<br>) RAG architectures and vector databases AI orchestration frameworks (LangChain, Semantic Kernel, LlamaIndex) Ensure system reliability, observability, and cost efficiency Establish AI governance and safe usage practices AI Framework &amp; Methodology Expertise Apply modern AI methodologies, including: Retrieval-Augmented Generation (RAG) Prompt engineering and evaluation AI output validation and guardrails Human-in-the-loop workflows Model monitoring and performance evaluation Drive experimentation, A/B testing, and telemetry-based decision making Team Leadership Lead and mentor developers and QA engineers Raise AI literacy across the team Establish AI-native coding and review standards Balance speed, quality, and architectural integrity Delivery &amp; Outcome Ownership Own predictable, high-quality releases Ensure AI features are measurable, validated, and production-ready Act as technical escalation point Drive cross-team alignment with Product, Data, and DevOps AI-Driven Engineering Excellence Leverage AI-assisted development tools to improve velocity Optimize AI cost-performance tradeoffs Embed automation into testing and CI/CD pipelines 7+ years software engineering experience, 2+ years in technical leadership Hands-on experience building and deploying AI-enabled systems Strong knowledge of: LLM integration and prompt design RAG architectures and vector search AI orchestration frameworks Cloud platforms (Azure, AWS, or GCP) Experience designing scalable distributed systems Preferred Experience in regulated industries AI governance and compliance knowledge Model lifecycle management and monitoring tools</span> </div>

Amaken is seeking to hire a results-driven Sales Manager for a leading food processing company to be based in Chouifet, Lebanon. <br> <br>The Sales Manager will be responsible for driving revenue growth, developing and executing sales strategies, leading the sales team, and expanding the company's customer base across the food manufacturing sector. The role focuses on achieving sales targets, strengthening the company's market presence, building long-term client relationships, and promoting industrial food processing equipment, production lines, and turnkey solutions. <br> <br>Key Responsibilities: <br> <br>Sales Strategy & Performance: <br>• Develop and implement sales strategies aligned with the company's business objectives and growth plans within the food processing and food manufacturing industries. <br>• Set monthly, quarterly, and annual sales targets, ensuring consistent achievement and continuous performance improvement. <br>• Identify new business opportunities for food processing equipment, production lines, packaging machinery, and turnkey industrial solutions. <br>• Monitor sales activities, analyze industry trends, and adjust sales strategies to maximize revenue and market share. <br>• Prepare sales forecasts, reports, and performance dashboards for senior management. <br>• Lead the entire sales cycle, from prospecting and technical presentations to quotation submission, negotiation, and contract closure. <br>• Review customer inquiries, RFQs, and tenders, coordinating with technical teams to prepare competitive commercial and technical proposals. <br> <br>Team Leadership & Management: <br>• Recruit, train, coach, and motivate the sales team to achieve high-performance standards. <br>• Establish individual KPIs and conduct regular performance evaluations. <br>• Lead regular sales meetings and provide ongoing coaching, guidance, and technical support. <br> <br>Client & Market Development: <br>• Develop strong relationships with food manufacturers, industrial clients, consultants, contractors, distributors, and key decision-makers. <br>• Identify new business opportunities across the poultry and meat manufacturing sectors. <br>• Conduct regular client visits to understand production requirements and recommend suitable technical solutions. <br>• Conduct market research and competitor analysis to identify trends, pricing strategies, customer needs, and emerging technologies. <br>• Represent the company during negotiations, technical meetings, exhibitions, and industry events. <br>• Support customer retention initiatives by ensuring exceptional after-sales service and client satisfaction. <br> <br>Operations & Cross-Functional Coordination: <br>• Coordinate closely with engineering, procurement, logistics, service, and finance teams to ensure smooth project execution and timely delivery. <br>• Ensure quotations, pricing, promotions, and commercial terms comply with company policies. <br>• Monitor order progress and ensure timely follow-up on quotations, purchase orders, deliveries, and customer requests. <br>• Handle customer concerns and coordinate with internal departments to ensure prompt and effective resolution. <br>• Maintain accurate CRM records, sales reports, contracts, and project documentation. <br> <br>Qualifications: <br>• Bachelor's degree in Mechanical Engineering or Civil Engineering. <br>• 3–5 years in a Sales Manager role. <br>• Proven experience within the food processing, food technology, industrial machinery, or turnkey food manufacturing solutions industry. <br>• Strong understanding of food processing equipment, production lines, industrial manufacturing processes, and food factory operations. <br>• Proven track record of consistently achieving and exceeding sales targets. <br>• Experience handling technical sales, RFQs, tenders, and solution-based selling. <br>• Good understanding of local and regional food manufacturing markets and distribution networks

<div><div><div><div><div><strong>JOB PURPOSE<br><br></strong></div><div>Manage the Country’s National Operations facilities and personnel in their provision of pick-up, delivery, service offering through counters and shipment processing services.  Ensure the execution of these services to defined service, cost and quality standards and achieve targeted improvement in operations performance measures. Set and own all operational budgeted costs. Support the sales acquisition and customer maintenance processes for defined customers and physical channels to achieve profitable revenue growth for DHL and improved customer satisfaction. Responsible for customs clearance both inbound and outbound to achieve the highest Transit Time standard. Responsible for security within the Country employees, shipments and facilities.</div></div><div><strong><br></strong></div><div><strong>PRINCIPAL ACCOUNTABILITIES</strong></div><div><ul><li>Direct accountability for the service performance and operational cost of the Country’s Operations against defined standards and targets.</li><li>Gateways within the Country maintaining and achieving BIC Gateway status.</li><li>Security compliance within the country, maintaining and achieving new TAPA facilities.</li><li>All Facilities upkeep and ideal location within the Country</li><li>Responsible for Country maintaining ISO9001, ISO1401, ISO1800</li><li>Responsible for planning new facility locations and customer touch points.</li><li>Ownership of the costs & cost target achievement, with the Business Units.</li><li>Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets.</li><li>Ensure implementation of, and compliance to regional and country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided.</li><li>Manage and support business acquisition and customer relationship management from the Operations perspective for defined customers, both directly with customers through all physical channels and in conjunction with appropriate DHL sales management.</li><li>Monitor Operations performance against service targets and cost targets and ensure the implementation of actions to reverse identified areas of under-performance.</li><li>Ensure that service provided by counter staffs through the service centers are in line with DHL’s standards set for delighting customers to maximize cash sales.</li><li>Ensure the effective implementation and deployment of Regional and Country projects, programmes and initiatives, and the realization of agreed business benefits, within Ground Operations.</li><li>Ensure that the team is provided with clear direction and performance standards and is staffed, trained and motivated to meet set targets.  Perform the Motiv8 process regularly for direct reports to manage individual performance and career aspirations.</li><li>As security is a vital and integral part of our business and as such contributes to its overall success, line managers are responsible for compliance to DHL security policies and procedures.</li><li>Co-ordinate with Regional Hub and Transportation department, sales and third party contractors to maintain and expand the road haulage network in line with market demands, both in terms of transit times and security.</li><li>Monitor and measure the transit time performance against performance targets.   </li><li>Take the necessary action at origin and/or destination to ensure transit time targets are achieved.</li><li>Work closely with local management to oversee the construction/renovation of all new and existing facilities to ensure they are designed to cope with projected volumes of shipments forecasted over the next five years.</li><li>Manage the co-ordination between country management team and functions and develop the country’s quality strategy in line with ISO 9001, ISO 1400(EMS) – ISO 1800(H&S) and beyond.</li><li>Measure and evaluate service performance using Service Quality Index.</li><li>Ensure performance monitoring is relevant, concise and accessible to all users.</li><li>To develop, implement and manage security country wide<br></li></ul><div><strong>NATURE AND SCOPE</strong></div></div><div><br></div><div><div><strong>a) Context</strong></div><div><br></div><div>The Country National Operations Manager has direct management responsibility for the Country’s Operations personnel, equipment, consumables and facilities.  Specifically, he/she is responsible for the service and operational cost performance for the Country’s Operations against agreed budget, standards and targets, and the definition and implementation of actions and plans to improve this performance. Improve and maintain high performance in customs clearance.</div><div><br></div><div><strong>b) Reporting Relationships</strong></div><div><strong><br></strong></div><div>The Country National Operations Manager reports to the Country Manager.  This position has xxx direct reports, Ground Ops Manager, Quality and H&S Manager, Security and Facilities Manager, Gateway Manager.</div><div><br></div><div><div><strong>c) Contacts</strong></div><div>                                                          </div><div><em>1. <strong>Internal </strong></em></div><div><strong><br></strong></div><div></div><div>Management Team --> Daily--> Strategy Creation and Development                                                                              </div><div><br></div><div>Services Managers--> Daily--> Leadership, direction and Guidance</div><div>                                                                               </div><div>Gateway staff--> Daily--> Functional co-ordination;network issues and developments</div><div>                                                                                </div><div><em>2. <strong>External</strong> </em></div><div><br></div><div>Building Maintenance Supplies and Contractors -->Infrequently -->Liaison takes place through Procurement and Facilities</div><div>                                   </div><div>Customers -->Daily --> Services support to sales for large contracts or for maintenance of existing deals</div></div></div><div><br></div><div><br></div><div><div><strong>d) Problem Solving</strong></div><div><ul><li>Addressing customer service and operational issues, primarily driven by Ground     Operations and Gateway performance.</li><li>Defining solutions to reverse identified under-performance against service and cost standards and targets within Ground Operations.</li><li>Ensuring compliance to THP –ISO 1900/1800/1400 processes and relevant quality systems.</li><li>Ensuring the implementation of agreed regional and country projects and programmes at operational sites within the country while maintaining the full operational performance of the facilities and personnel.</li><li>Maintaining optimal operational performance within Country Operations, including staffing levels, equipment and supplies availability and functionality, and planning and projecting infrastructure investments to sustain performance and quality levels.</li><li>Managing all country facilities, relocating, maintaining and planning for growth. </li></ul><div><div><strong>e) Decision Making</strong></div><div><ul><li>Service operating policy and procedures</li><li>Services procurement over field spend</li><li>Domestic scheduling and road network</li><li>Services staff recruitment</li><li>Services process flow design and layout</li><li>Services development programmes and schedules</li><li>Shipment data processing standards and equipment</li><li>Services Strategy</li><li>Operating policies and procedures</li><li>Procedure and process flows for interfaces with other departments</li><li>Process flow and procedure design for ISO 9002 certification</li><li>Key performance indicator design for other departments</li><li>Prioritization of tactical actions to improve service and cost performance within country Operations.</li></ul><div><br></div></div></div></div></div><div><div><strong>f) Planning and Organization</strong></div><div></div><div><ul><li>Supports major projects and programs scheduled for deployment in his/her Operations and ensure that agreed local personnel and resources are available for timely completion.</li><li>Ensures compliance with agreed service contingency and recovery plans within Operations and ensures they are aligned with necessary plans or actions in other areas of the Operations and other functions and entities (e.g. Commercial, Aviation,).</li><li>Monitors and reacts appropriately to ensure optimum staffing and other resources are available to maintain service and cost performance standards.</li></ul></div><div><br></div><div><strong>g) Job Challenge</strong></div><div><ul><li>The country may have particular cultural differences to other network locations. There is a high proportion of staff from South East Asia, the Indian Sub Continent and other Middle East / African countries. They have different backgrounds, languages and religious beliefs. The country National Operations Manager has to ensure that all of these differences are taken into consideration when any strategies are being formulated or decisions affecting staff changes and work practices are being effected. </li><li>Must be able to lead, manage, motivate and communicate effectively to all levels of Operations staff within Country Operations.</li><li>Key focus on achieving service excellence within agreed cost parameters while Maintaining a strong customer facing position and driving improvement in Customer satisfaction.</li></ul></div></div><div><br></div><div><div><strong>4. KNOWLEDGE, SKILLS AND EXPERIENCE:</strong></div><div><ul><li>Educated to degree level preferred</li><li>6-8 years experience within Operations with at least 5 years experience of managing large teams .</li><li>Project Management experience preferred.</li><li>Must possess good understanding of Service Theory, Operations Management, ,GSOP, ISO Processes and TAPA.</li><li>Excellent written, oral and presentation skills essential.</li><li>PC skills i.e. sound knowledge of MS Office packages.</li><li>Passion for delighting customers</li><li>Ability to build and lead teams</li><li>Ability to drive superior performance by building a high performance culture</li><li>Demonstrates a high level of commitment, energy and resilience</li><li>Excellent problem solving capabilities</li><li>High tolerance for stress and maintains stable performance under pressure</li><li>Good Planning & Organizing skills</li></ul></div></div></div></div></div>

Job Purpose <br>The Senior Warehouse Manager is responsible for the overall management and performance of the Central Warehouse in Hadath, ensuring the efficient receiving, storage, stock, order preparation, and distribution of all company inventory. <br>The role oversees all warehouse operations across multiple storage categories, including Raw Materials, Packaging Materials, FMCG Supermarket Products, Fresh & Frozen Products, Non-Food Items, Operational Supplies, and Company Assets, ensuring inventory accuracy, product quality, operational efficiency, and compliance with company policies and food safety standards. <br>The Senior Warehouse Manager leads warehouse personnel, optimizes warehouse capacity and productivity, maintains inventory integrity, and ensures the timely and accurate replenishment of all company branches and operational departments. The role works closely with Procurement, Production, Quality Assurance, Inventory Control, Logistics, Finance, and Branch Operations to support uninterrupted business operations and achieve the company's operational objectives. <br>Scope of Responsibility <br>The Senior Warehouse Manager is responsible for the management and control of all warehouse areas, including but not limited to: <br>• Raw Materials Warehouse <br>• Packaging Materials Warehouse <br>• FMCG & Supermarket Products Warehouse <br>• Chilled Storage <br>• Frozen Storage <br>• Dry Storage <br>• Non-Food Items Warehouse <br>• Cleaning Chemicals Storage <br>• Returned Goods Area <br>• Dispatch & Staging Area <br> <br>Main Responsibilities <br>Warehouse Operations <br>• Direct and oversee all warehouse operations across all storage categories. <br>• Ensure the efficient receipt, storage, replenishment, picking, packing, and dispatch of all products. <br>• Develop and implement warehouse policies, procedures, and Standard Operating Procedures (SOPs). <br>• Optimize warehouse space utilization while maintaining product accessibility and safety. <br>• Ensure products are stored under the required environmental and temperature conditions. <br>• Monitor warehouse productivity and implement continuous improvement initiatives. <br>Inventory Management <br>• Maintain accurate inventory records for all product categories. <br>• Ensure all inventory movements are recorded accurately in the ERP system. <br>• Monitor stock levels and coordinate replenishment requirements. <br>• Lead cycle counts and annual physical inventories. <br>• Investigate inventory discrepancies and implement corrective actions. <br>• Ensure FIFO and FEFO principles are consistently applied where applicable. <br> <br>Receiving & Dispatch <br>• Oversee the receiving of products from local and international suppliers. <br>• Ensure all incoming goods are inspected and verified against purchase orders and delivery documents. <br>• Ensure timely preparation and dispatch of branch orders and internal transfers. <br>• Monitor loading activities to ensure accuracy and prevent product damage. <br> <br>Team Leadership <br>• Lead, mentor, and develop warehouse managers, supervisors, storekeepers, inventory controllers, and warehouse staff. <br>• Allocate resources effectively to meet operational demands. <br>• Conduct performance evaluations and identify training and development needs. <br>• Foster a culture of accountability, teamwork, and continuous improvement. <br> <br>Quality, Food Safety & Compliance <br>• Ensure compliance with HACCP, GMP, company quality standards, and regulatory requirements. <br>• Maintain warehouse cleanliness and organization. <br>• Ensure proper product traceability and stock rotation. <br>• Support internal and external audits and implement corrective actions. <br> <br>Health & Safety <br>• Promote a safe working environment and ensure compliance with occupational health and safety regulations. <br>• Ensure warehouse equipment is properly maintained and operated safely. <br>• Conduct regular warehouse safety inspections. <br> <br>Reporting & Performance <br>• Monitor warehouse KPIs and prepare regular operational reports. <br>• Analyze warehouse performance and recommend process improvements. <br>• Manage warehouse operating costs while maintaining service levels

We are looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

<b>Key Responsibilities </b><ul> <li> <p>Manage the Asset Management Unit s activities, strategy, performance and annual targets in coordination with the T&amp;CM Executive Director.</p> </li> <li> <p>Develop and manage client relationships, assess investment needs and risk appetite, and recommend suitable investment and portfolio strategies.</p> </li> <li> <p>Promote Asset Management products and investment solutions to clients and relevant business lines, and execute client orders.</p> </li> <li> <p>Contribute to the Bank s proprietary trading activities, monitor market drivers and ensure compliance with approved limits and targets.</p> </li> <li> <p>Structure new and tailor-made investment products, including portfolio rebalancing strategies, and generate regular investment ideas.</p> </li> <li> <p>Manage relationships with local and international financial institutions and negotiate competitive pricing and terms.</p> </li> <li> <p>Monitor financial markets, conduct research and analysis, and provide investment insights to support decision-making.</p> </li> <li> <p>Coordinate with regulators, internal control functions and other business units, and ensure effective sharing of relevant market information.</p> </li> </ul> <p><b>Skills Requirements:</b></p> <ul> <li> <p>Strong planning, organization, communication, time management and leadership skills.</p> </li> <li> <p>Strong knowledge of Treasury &amp; Capital Markets, banking products, policies and procedures.</p> </li> <li> <p>Strong understanding of local and international economies, investment and financing techniques.</p> </li> <li> <p>Strong financial and economic analysis, research and risk assessment skills.</p> </li> <li> <p>Ability to work effectively under tight deadlines.</p> </li> </ul> <p>Required certificates as per CMA Licensing or their equivalent</p> <ul> <li> <p>Global Securities</p> </li> <li> <p>Global Financial Derivatives</p> </li> <li> <p>Business Conduct</p> </li> </ul> <p>CFA is a plus</p>

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>

Procurement & Logistics Manager- World of Toys by Safawi <br> <br>Location: Khaldeh, New Dawha – Sama Residence, next to Sama Pharmacy <br>Working Hours: Monday–Friday, 8:00 AM–5:00 PM, Saturday till 2 PM <br>Experience: 3+ years <br>Level: Mid-level <br>Industry: Toys & Retail <br> <br>About the Role <br> <br>World of Toys by Safawi is looking for a Procurement & Logistics Manager to manage and coordinate our day-to-day purchasing, supplier, inventory, and logistics activities. <br> <br>This is a hands-on role suited for someone with around 3+ years of relevant experience who is organized, proactive, and comfortable taking ownership of procurement and logistics operations from supplier coordination through to delivery. <br> <br>Key Responsibilities: <br> <br>- Manage daily procurement and purchasing activities. <br>- Source and communicate with local and international suppliers. <br>- Request and compare quotations and negotiate pricing and terms. <br>- Prepare and follow up on purchase orders. <br>- Coordinate shipments, deliveries, freight, and customs clearance. <br>- Track orders and ensure products arrive on time. <br>- Monitor inventory levels and coordinate replenishment based on business needs. <br>- Maintain accurate purchasing, supplier, shipment, and inventory records. <br>- Follow up with suppliers and logistics partners on delays or issues. <br>- Coordinate closely with the warehouse, sales, finance, and management teams. <br>- Monitor supplier performance, pricing, quality, and delivery timelines. <br>- Identify opportunities to improve costs, lead times, and procurement processes. <br>- Prepare regular procurement and logistics reports. <br> <br>Requirements: <br> <br>- 3+ years of experience in procurement, purchasing, logistics, or supply chain. <br>- Experience dealing with suppliers and shipments is required. <br>- Good understanding of purchasing and logistics processes. <br>- Experience with import/export and customs procedures is a plus. <br>- Strong negotiation and communication skills. <br>- Excellent organization and follow-up skills. <br>- Good knowledge of Microsoft Excel and familiarity with ERP systems. <br>- Ability to manage multiple orders, suppliers, and shipments simultaneously. <br>- Good command of English; Arabic is a plus. <br>- Previous experience in toys, retail, FMCG, consumer goods, or trading/import businesses is an advantage. <br>- Valid driving license and own car are required due to the location and nature of the role. <br>- Ability to work Monday to Friday, 8:00 AM–5:00 PM, Saturday till 2 PM

<p>We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent . You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.</li><li>Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent system effectively.</li><li>Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.</li><li>Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li>Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.</li><li>Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.</li><li>Maintain accurate and up-to-date account information in the CRM.</li><li>Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or equivalent experience in Account Management, Customer Success, or a related field. 2 4 years of experience in account management or client relationship roles , preferably in SaaS or technology-based companies. Proven experience with ticketing systems and live chat support. Fluent in French &amp; English (spoken and written). Strong communication, organization, and problem-solving skills. Proactive, customer-focused mindset with the ability to manage multiple priorities.</p>

For our client, we are now urgently looking for a Health Safety and Environment Manager to lead the existing team. <br> <br>The ideal candidate MUST have the below credentials <br>1. Strong leadership presence and personality, with the confidence to challenge unsafe practices at all organizational levels. <br> <br>2. High level of assertiveness, with the ability to enforce safety rules and regulations consistently, including stopping unsafe operations when required. This is explicitly part of the role mandate. <br> <br>3. Solid HSE technical expertise, preferably gained in a heavy industrial, manufacturing, construction, energy, or similarly high-risk environment. <br> <br>4. Proven ability to build and drive a strong safety culture, not only manage compliance and procedures. <br> <br>5. Strong influencing and communication skills, with the ability to work effectively with management, employees, contractors, suppliers, and other stakeholders. <br> <br>6. Strong incident investigation and risk-management capability, including identifying root causes, implementing corrective actions, and ensuring lessons learned are embedded across the organization. <br> <br>The profile should therefore combine technical credibility with leadership, firmness, influencing capability, and the maturity to ensure that safety standards are effectively implemented and respected throughout the organization. <br> <br>If you feel you are the necessary skillset and you are looking for fresh challenge, we look forward to receiving your full CV

We are looking for an experienced Tax Manager to join our Beirut office and manage tax assignments for both Lebanon and UAE/Dubai-based clients. <br> <br>Key Responsibilities <br>Manage Lebanon and UAE tax compliance and advisory assignments. <br>Manage UAE Corporate Tax and VAT matters and FTA-related requirements. <br> <br>Prepare and review tax returns, calculations, registrations, and supporting documentation. <br>Handle tax audits, assessments, objections, and correspondence with relevant authorities. <br>Monitor changes in Lebanese and UAE tax legislation and advise clients accordingly. <br>Review clients' tax positions and identify potential risks and opportunities. <br>Manage and maintain strong relationships with clients. <br>Supervise and review the work of junior tax team members. <br>Coordinate with accounting and audit teams on tax-related matters. <br>Manage multiple assignments and ensure timely completion and high-quality deliverables. <br>Requirements <br>5+ years of relevant tax experience. <br>Strong experience in Lebanese taxation and UAE Corporate Tax & VAT. <br>Experience dealing with tax authorities in Lebanon and/or the UAE. <br>Experience in an accounting, audit, tax consultancy, or professional services firm. <br>Strong analytical and problem-solving skills. <br>Excellent client-management and communication skills. <br>Strong knowledge of Microsoft Excel and accounting/tax software. <br>English; Arabic is required. <br>ACCA, CPA, CA, CTA, or equivalent qualification is an advantage. <br>UAE tax certification or practical UAE tax experience is a strong advantage

We are an established Odoo ERP implementation partner delivering business-critical ERP projects across multiple industries. <br>We are hiring a Project Manager to own end-to-end delivery governance of Odoo ERP projects. <br> <br>Key Responsibilities <br>- Lead projects from planning through successful delivery. <br>- Define project scope, objectives, timelines, budgets, and resource plans. <br>- Develop and maintain project schedules, milestones, and delivery plans. <br>- Coordinate Business Analysts, Functional Consultants, Developers, and Technical Leads. <br>- Monitor project progress, risks, issues, dependencies, and overall performance. <br>- Manage scope changes and assess their impact on timeline, budget, and resources. <br>- Act as the primary point of contact for clients, ensuring clear communication and stakeholder alignment. <br>- Resolve project challenges, resource conflicts, and delivery roadblocks. <br>- Ensure deliverables meet quality standards and client expectations. <br>- Oversee UAT, go-live activities, and project handover to the support team. <br>- Maintain accurate project documentation, status reports, and lessons learned. <br>- Contribute to improving project management processes, tools, and best practices. <br> <br>Required Qualifications <br>- 3+ years of project management experience in ERP or software implementation. <br>- Experience managing ERP projects (Odoo is a plus). <br>- Strong knowledge of project planning, scope, budgets, and delivery. <br>- Experience with Agile and Waterfall methodologies. <br>- Ability to coordinate cross-functional teams and manage client relationships. <br>- Excellent communication, organization, and problem-solving skills. <br>- Bachelor's degree in Business, MIS, Engineering, or a related field